Novotel must revise the current costs of services and goods at the hotel

I love to stay at Novotel because it’s all new furniture, rooms are clean and the best staff I ever met. They really make us feel better then home.

Despite being an Accor Gold member and my Company uses the hotel quite often I was offered a room on the 4th floor which stank of mold. The bathroom light bulb was not working and the duvet cover had blood marks. I also found a suspicious object left by the previous guest in room safe. The door lock was not working properly. Then my secretary called next day and arranged for a room transfer but the morning front desk receptionist didn’t tell the evening receptionist who then told first that there was no room available. After I insisted I was given another room in the second floor.

Good location, nice breakfast and clean and comfortable room for a good night of sleep.

Only 1 night, but was a very comfortable stay! Also great staff.

Highly recommend.

Best!!!

Good Botafogo location, Rooms were clean & good size. good restaurant & service including at lobby bar.

I was given a disabled room which as you all know, is right by the elevators, and the inside designed for the comfort of a disabled customer. I queried this with reception and I was told there is more room available which is extremely hard to believe.

Very nice employees, great accommodation. Well located, close to the my company’s office.

As you can see I am Silver Accor and I have never complained previously about a hotel I demand a refund for my stay at this hotel. I was originally offered Room 564 which had mould on the walls and ceiling and smelt very strongly of damp the whole time. The dampness was also visible on the fridge door which had heavy condensation on the outside to the extent there was a pool of water underneath. The hotel staff moved my to room 580. Which had exactly the same problems. When I asked for another room, I was told the damp problem was an issue throughout the hotel and another room would not improve the situation. As such I spent 4 nights in a damp hotel which caused some breathing and sore throat problems. This spoiled my limited time in RIo. I suspect the hotel is a health hazard. I have no complaints regarding the hotel staff. I have photos of mould and condensation if you require. I have not reviewed the hotel online and do not, at the moment, intend to share my thoughts on social media. COuld you please refund the total amount. Andy Accor 3081033039262024

Spectacular view from the rooms at the front - with 16 lanes of traffic double glazing would have been a good idea ! Location in Botafogo suited us well. Not the most successful of interior designs for a Novotel though. Seem to have condensation or leak problems in at least some rooms. Also has a wonderful view of the toilets just as you enter the restaurant - closing door would help this.

I stayed in this hotel many times, but in the last time I had a problem with the clean. When I arrived the chair and the cups of the room were dirty. The room smelt bad too. I think that the Accor was minimized the clean service. Well, the others services are OK, mainly the reception.

The hotel is relatively new and the rooms spacious and stylish. Just as the lobby including a bar and big TV screen is. The bathroom was a little bit worn-out. But nevertheless the standard is quite good for a hotel in Rio. Breakfast is good - I only missed a good Cappuccino. Location is everything at this hotel. Located in Botafogo iyou have easy access to the nearby shopping mall and with the metro only 200m away, the whole city is easy to explore. Friendly and English speaking staff available at the reception.

Novotel Praia de Botafogo is a nice hotel. It does have a good localization in Rio de Janeiro. But there are a few drawbacks: shower is bipolar - extremely hot or extremely cold. And although you have nice Panasonic flat screens, there's no HD channels.