Novotel must revise the current costs of services and goods at the hotel

I love to stay at Novotel because it’s all new furniture, rooms are clean and the best staff I ever met. They really make us feel better then home.

As you can see I am Silver Accor and I have never complained previously about a hotel I demand a refund for my stay at this hotel. I was originally offered Room 564 which had mould on the walls and ceiling and smelt very strongly of damp the whole time. The dampness was also visible on the fridge door which had heavy condensation on the outside to the extent there was a pool of water underneath. The hotel staff moved my to room 580. Which had exactly the same problems. When I asked for another room, I was told the damp problem was an issue throughout the hotel and another room would not improve the situation. As such I spent 4 nights in a damp hotel which caused some breathing and sore throat problems. This spoiled my limited time in RIo. I suspect the hotel is a health hazard. I have no complaints regarding the hotel staff. I have photos of mould and condensation if you require. I have not reviewed the hotel online and do not, at the moment, intend to share my thoughts on social media. COuld you please refund the total amount. Andy Accor 3081033039262024

Spectacular view from the rooms at the front - with 16 lanes of traffic double glazing would have been a good idea ! Location in Botafogo suited us well. Not the most successful of interior designs for a Novotel though. Seem to have condensation or leak problems in at least some rooms. Also has a wonderful view of the toilets just as you enter the restaurant - closing door would help this.

I stayed in this hotel many times, but in the last time I had a problem with the clean. When I arrived the chair and the cups of the room were dirty. The room smelt bad too. I think that the Accor was minimized the clean service. Well, the others services are OK, mainly the reception.

The hotel is relatively new and the rooms spacious and stylish. Just as the lobby including a bar and big TV screen is. The bathroom was a little bit worn-out. But nevertheless the standard is quite good for a hotel in Rio. Breakfast is good - I only missed a good Cappuccino. Location is everything at this hotel. Located in Botafogo iyou have easy access to the nearby shopping mall and with the metro only 200m away, the whole city is easy to explore. Friendly and English speaking staff available at the reception.

Novotel Praia de Botafogo is a nice hotel. It does have a good localization in Rio de Janeiro. But there are a few drawbacks: shower is bipolar - extremely hot or extremely cold. And although you have nice Panasonic flat screens, there's no HD channels.

The bald-head man at the hotel reception is not polite enough. He is rude. Otherwise we would have had a great stay in Rio de Janeiro. I will never go back there at Botafogo Novotel. On the other hand the room attendant and the restaurant staff were very pleasant, excellent.

on Arrival Room Key not working, down again with luggage and up again to the Room after a 20hours trip. The Stuff very unfriendly - I am a platinum Member - but not even a Please or Thank you ... it was just like ... Credit Card ... Passport etc. In the Room still dirty Kleenex next to the bed ... believe it or not they stayed there for 3 days I Need go to the reception frequently because the Key is not working and other guest I met in the Elevator has the same Problems but the stuff and reception explained that it is my fault... - I showed them the pictured of the Kleenex and ask them friendly to clean the room well. ... next day no shampoo in the room ... they forgott to pick up the laundy ... sorry to say but this is one of the worst Hotels according to the Service I ever been. The Stuff is more than unfriendly in the end of the day i am sure this was my last stay in this Hotel

The Novotel brand seems to be of good quality in Brazil (I also stayed Novotel in Sao Paulo) This location in Rio was beautiful view across from the beach and a park shopping was a2 minute walk.and the attraction are close by. Breakfast was of amazing quality and the service impeccable and good understanding of English. Thumbs up

Such a Nice View of Botafogo Bay and Pão de Açucar, Fresh and new rooms with very good services and facilities Family envoiroment Honest price with good cost benift Standar Breackfast Bar is very nice

Stayed here before and will stay again. Hotel located in a nice neighborhood with plenty of bars and restaurants within walking distance. public transport not far away. Beach is across the street (although crossing it is a challenge). Room is nice and well renovated, bathroom is big. Hotel staff is very friendly and helpful. on the down side I would mention the views (most rooms have a wonderful view of the alley....) and the price which is somewhat expensive for the different alternatives.

Sleek, sexy, affordable hotel in a great location. Close to businesses, shopping, restaurants and the beach, all within a safe walking distance. I will return, even for personal travel. The staff where helpful, kind and patience even for those of us who didn't speak Portuguese. A wonderful accommodation in a beautiful city

The hotel staff was very attentive and provided important information that greatly aided me in the transportation decisions and visitation sites. I would also like to point out that although the hotel does not have a pool the whirlpool is a great leisure option.

Excellent view of Sugar Loaf in a nice building and location. Near the Botafogo underground station and Botafogo Beach Shopping. Efficient and polite staff. Wonderfull breakfast. Very confortable room with a nice bathroom also with a view of Sugar Load (Pao de Acucar).