Mercure Rio Boutique Copacabana 4 stars

Customer review rating (ALL Rating) 4.2/5 1,239 reviews

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Description

Hotel extras

  • Beachfront hotel with view of the sea

  • 25-minute drive to Christ the Redeemer

  • 20-minute drive to Sugarloaf Mountain

  • 9-minute walk to Siqueira Campos subway station

  • 15-minute drive to Rio de Janeiro's Santos Dumont Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Rio Boutique Copacabana

Avenida Atlantica, 2554, 2554, Copacabana
22041001 RIO DE JANEIRO
Brazil

GPS:-22.97176, -43.18558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

QCeviche! Rio

The restaurant has two dining areas: a charming outdoor terrace overlooking the Copacabana beach boardwalk, and a welcoming and tastefully decorated indoor space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,239 reviews

Customer review rating 5.0/5

William A. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Rio Boutique Hotel Copacabana

Customer review rating 3.5/5

John P. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Rio Boutique Hotel Copacabana

Customer review rating 1.5/5

Manoel D. S. N. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Rio Boutique Hotel Copacabana

Customer review rating 0.5/5

Cormac J. Families - Confirmed reviews ALL

Dear Guest, We are truly sorry that this situation impacted your perception of your stay. However, we feel it is important to clarify that the issue mentioned in your review refers to pigeon droppings on the external balcony area of the room, and not inside the room itself. As our hotel is located in a green, tree-lined neighborhood surrounded by nature, occasional situations like this may unexpectedly occur in outdoor areas. Even so, our team is always available and would have arranged an immediate cleaning had we been informed during your stay. We also believe it is important to mention that reviews written in such strong terms can unfortunately overshadow the genuine effort and dedication of an entire team that worked throughout your stay to provide you with a pleasant experience and attentive service. We truly wish we had been given the opportunity to resolve the matter directly for you in the moment, as this could have been handled quickly and efficiently. Our staff remained available throughout your stay whenever needed, and we sincerely appreciate your feedback as an opportunity to provide further clarification. Sincerely, Mercure Boutique Team.

Customer review rating 5.0/5

Jorge F. G. L. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Rio Boutique Hotel Copacabana

Other web-users rate our hotel

  • 612 reviews 9.7/10 Location
  • 860 reviews 5.6/10 Room
  • 912 reviews 8.4/10 Service
  • 25 reviews 6.3/10 WiFi
  • 474 reviews 7.9/10 Breakfast
  • 440 reviews 3.5/10 Comfort
  • 309 reviews 4.8/10 Cleanliness
  • 201 reviews 7.9/10 Vibe

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