ibis Copacabana Posto 2 Hotel 3 stars

TripAdvisor rating 4.0/5 2,249 reviews
ibis Copacabana Posto 2
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+ 16 Services
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Copacabana Posto 2

R Min Viveiros De Castro 134
Copacabana
22021-01
rio de janeiro
brazil

Tel: +552132181150

Fax: (+55)21/32181151

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    TOM JOBIM GALEAO At 17km / 10.56 miles

  • By train

    CARDEAL ARCOVERDE At 0.05km / 0.03 miles

GPS :-22.964923, -43.178791

Our accommodations

Standard apartment with 2 single beds

  • Max. number of persons: 2
  • Area: From 18

Standard Apartment with a double bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Business Desk

Standard Apartment with a double bed and an additional bed for a child up to 12 years old

  • Max. number of persons: 3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Business Desk

Standard Room with 1 double bed, 1 single bed and 1 bed for children up to 12 years of age

  • Max. number of persons: 4
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Business Desk

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Breakfast choices: Early bird breakfast from 4.30AM to 6.30AM, or our full buffet breakfast, served from 6.30AM to 10AM on weekdays (until 11AM on weekends and public holidays). After 7PM, enjoy one of the delicious grilled dishes offered daily.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
ibis Copacabana Posto 2

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,862 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,249 reviews

The bedroom wasn’t clean

Customer review rating 4.3/5

Thiago A. Friends - 26/11/2019 Confirmed reviews ALL

I always stay at ibis because we all know about quality and standards but in this last one Im disappointed about the cleaning of the bedroom! I even filmed the dirty inside the shower box! Sand on the floor! Dust in all!

Thiago, Agradecemos por nos contar sobre sua experiência no Hotel Ibis RJ Copacabana Posto 2. No Ibis, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Vamos reforçar junto a nossa equipe a importância, da qualidade no atendimento ao cliente e atenção aos detalhes de higiene. Agradecemos que tenha compartilhado a sua experiência e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Feel Welcome Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Clean and modern

TripAdvisor rating 4.0/5

968liisab Couples - 22/11/2019 TripAdvisor review

Clean and modern, good bed and AC, decent wifi (not so good for video calls), good location near the Copacabana beach, free beach towels, breakfast buffet ok. Staff helpful but some of them did not speak English at all. Some vegetables for breakfast and some hooks near the door in the hotel room would be fine.

Dear Liisa, We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!!!

Poor internet connection, some stuff are not helpful

Customer review rating 4.3/5

Sena Business - 16/11/2019 Confirmed reviews ALL

Unfortunately my general experience was not good, the hotel was short to provide service at IBIS standard. Internet connection was very poor, I had already the same issue with the internet in my previous stay at this hotel, but I thought the issue was solved, but it seems it was not. It is a pit to see that kind of issue for this hotel. TV, in My room did not work, after complain the front desk give me a different remote control, however the issue was with the TV, in the morning of NOv/12 around 7:00 am, a new front desk girl just arrived to take over, I complain about the tv, she informed me that she will send the maintenance guy to fix, however, in the afternoon when I returned to my room, the tv was at the same way. Then after the fourth complain the new front desk girl gave me the option to change my room. I got completely disappointed with the service reiceved at this hotel.

Sena, Obrigado por responder nossa pesquisa, sua avaliação será levada a nossa equipe como incentivo a continuarmos em busca da melhor prestação de serviço aos nossos hospedes. Estamos em porcesso de melhorias muito em breve teremos, um apartamento totalmente remodelado e moderno, com internet ultra rapida smart tv de 43" . Ja trocamos os carpetes dos corredores por piso vinilico, que são bem mais apropriados para hoteis proximos a praia. Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Fantastic place to stay in Copacabana

TripAdvisor rating 4.0/5

greg_wesolowski Solo travel - 11/11/2019 TripAdvisor review

The location, staff, service and value for money absolutely at the highest top. I would like to thanks all the staff who were working during my stsy But the highest regards I would like to send to the lovely young lady who checked me in. Her name is Carole if I remember correctly. Also both night male receptionists were very friendly, polite and very professional. Also many thanks to the lady with a great English knowledge speaking who checked me out. Many thanks to all of you

Thanks Greg, Feel Welcome!!!

Copacabana

Customer review rating 4.3/5

Luís G. Friends - 05/11/2019 Confirmed reviews ALL

Viagem final de semana

Luis G., Obrigado por responder nossa pesquisa, sua avaliação será levada a nossa equipe como incentivo a continuarmos em busca da melhor prestação de serviço aos nossos hospedes. Feel Welcome Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

just fine

Customer review rating 4.3/5

Sem N. Business - 01/11/2019 Confirmed reviews ALL

it was good. some staff is very nice, professional, kind and helpful. some others were not.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Great place to stay!

Customer review rating 4.3/5

Anonymous Families - 22/10/2019 Confirmed reviews ALL

We enjoyed our stay at Ibis Copacabana Posto 2. We were greeted by an individual who spoke English. Towels, chairs and umbrellas were provided for the beach. Breakfast was plentiful and varied. Bed was comfortable. The safe in our room did not work when we arrived, but within half an hour it had been fixed.

Vivian, We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Few hours in Copacabana

TripAdvisor rating 4.0/5

FCarolAB Family - 10/10/2019 TripAdvisor review

I stayed just few hours in Copacabana and in this hotel. It was a bit crowded due to a festival in Rio de Janeiro and the check in was delayed in the day I arrived. However the recepcionist was very helpful and offered a better room option than that I have booked. Other attendants were very busy probably due to the hotel was full booked that day. So, if people intend staying in this hotel for important events in Rio de Janeiro, probably some delays and lack of attention of some employes will occur. But in general, the hotel is very good.

Thanks, FCarol. Feel Welcome!!!

Clean, tidy, friendly and great location

Customer review rating 4.3/5

Jon Couples - 07/10/2019 Confirmed reviews ALL

Hotel was very clean, staff were very friendly and helpful. The hotel itself is in a very good location, less than 5 minutes walk from Copacabana beach. The rooms were clean and tidy, with a safe, AC and a decent shower. Bed was very comfy. Only thing lacking was the very small seating area in the lobby.

Jon, We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Nice place at Copacabana

TripAdvisor rating 4.0/5

cmcaio Family - 06/10/2019 TripAdvisor review

Íbis Copacabana is a nice place, close to beach and Subway station. Staff are all committed with customer satisfaction, always willing to help and offer support. Breakfast is pretty good and bar products are also good.

Thanks Cmcaio, Feel Welcome!!!

It was a good location for the hotel and relatively quiet

Customer review rating 4.3/5

T. Business - 24/09/2019 Confirmed reviews ALL

It would be nice to have coffee/tea making facilities in the room There did not seem to be room service for food

Dear Alicja Elzbieta T., Thank you for taking the time to tell us about your experience at the ibis Copacabana Posto 2. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Rooms were very small and a little upkept.

Customer review rating 4.3/5

Andrew M. Families - 15/09/2019 Confirmed reviews ALL

Staff were helpful but lacked friendliness. Did not smile and were like robots

Dear Mr. Andrew Thank you for taking the time to tell us about your experience at the ibis Copacabana Posto 2. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Good stay

Customer review rating 4.3/5

David G. Solo - 12/09/2019 Confirmed reviews ALL

I had good stay at the hotel. The room is clean and the staff are friendly.what would i request though is the breakfast,,same food was served on every single day.i hope other options are provided.

Dear David Jr G., We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Horrible customer service - blamed me and Expedia for THEIR mistake

Customer review rating 4.3/5

G P. Solo - 11/09/2019 Confirmed reviews ALL

Staff here were incompetent and insisted that Expedia/Hotels.com shorted them on my four-night stay and that they were only paid for three nights by Expedia/Hotels.com. They told me they were owed money for the last night of my stay, despite my showing them my reservation on Hotels.com which proved that my reservation was paid-in-full and was for a total of four nights. The hotel staff made me call Hotels.com customer support myself otherwise I was told I would have to check-out and vacate the premises; please note this was late in the afternoon on a raining day, and I had nowhere to go, on top of the fact that I had already paid the hotel. When Hotels.com staff attempted to call the hotel on my behalf, no one picked up the phone from the hotel. I had to go back downstairs, wait in line, then talk to the unsympathetic staff. They then "found" my "missing" reservation and everything was "fine" and I was given a thumbs-up and told to sign some paperwork, to which I refused. I asked to speak to a manager, but "none were present"...an obvious lie. No apologies for not doing their due diligence and searching THEIR system better. No apologies for wasting two hours of my time. They should have called Expedia/Hotels.com to resolve the issue themselves but instead had me do their job for them. In the end, the fault was theirs, despite attempting to make me feel guilty and then scapegoating Expedia. To justify their accusations, they even gave me an internal, private folio from Expedia that shows how much they were paid for my stay, claiming it showed I and/or Expedia owed them money. Ultimately, their laziness, lack of professionalism, and attempts at shirking their responsibilities ruined the last night of my vacation. I will never stay here again and will ensure none of my friends do either. I go to Brazil at least once every year and for the past four years, have normally stayed at a sister hotel; never again. Not in Rio, Sao Paulo, Europe, or anywhere else in the world; the customer service standards leave much to be desired and better can be found at establishments that hold their employees to a higher standard.

A gem in Copacabana

Customer review rating 4.3/5

Wai C. L. Solo - 24/08/2019 Confirmed reviews ALL

Stayed at this hotel for 5 nights . First of all, very convenient location , only a 2 minute walk to the Metro station , 5 minute walk to the Copacabana beach . The neighbourhood feels very safe to walk around even at night . Restaurants , cheap or moderate priced , are plenty around the hotel . Hotel staff were nice , helpful and hospitable and both check in and check out were smooth . When the safe in my room was of order , a technician was immediate sent to fix it . Hotel buffet breakfast was also awesome , inexpensive and offers something for everyone .

Dear Wai Chi L., We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Good experience

Customer review rating 4.3/5

Grillmon Business - 23/08/2019 Confirmed reviews ALL

My experience was good and I would stay again.

Dear Grillmon , We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

I recommend staying in ibis Copacabana post 2

Customer review rating 4.3/5

Aileem Solo - 21/08/2019 Confirmed reviews ALL

The location is excellent. It is close to the subway station, pharmacy, supermarkets. The beach is close. the people is so kind.

Dear Aileem M., We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome!!! Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

Comfortable and Clean

Customer review rating 4.3/5

Astra M. Couples - 16/08/2019 Confirmed reviews ALL

We had a pleasant stay. The room service is very nice. The location is excellent. Some points for improvements are the hotel can maybe offer complimentary SIM cards or they should be available at the hotel for purchase. The rental bikes are expensive compared to the Itaú bikes so maybe the price can be improved. There is no hotel taxi service. Although there are options of Uber and metro, yet probably the hotel can can have their own airport pick and drop service. The room needs to have basic amenities of a kettle and some complementary water and tea coffee as this is standard in all good hotels. Other than this everything was good. The breakfast options are very nice there is also a small refrigerator in the room that is a plus because not all hotels provide this. The staff are extremely friendly and helpful. Thanks you for the pleasant stay in Rio Ibis copacabana

Dear Astra , We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 2. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feel Welcome Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

good experience (but not clean)

Customer review rating 4.3/5

Anonymous Solo - 08/08/2019 Confirmed reviews ALL

good experience - suggested areas for improvement are: 1) need more reception staffing (wait time to check in or check out is way too long = 20 mins.) - and 2) cleanliness (small insects crawling around near window area - this was the same 2 years ago and looks like it has not changed since then)

Dear Michael S., Thank you for taking the time to tell us about your experience at the ibis Copacabana Posto 2. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2

show

Customer review rating 4.3/5

Fabricio A. Friends - 15/07/2019 Confirmed reviews ALL

PArabens

Fabricio, Obrigado por responder nossa pesquisa, sua avaliação será levada a nossa equipe como incentivo a continuarmos em busca da melhor prestação de serviço aos nossos hospedes. Feel Welcome Gerente Geral / General Manager Hotel ibis Rio de Janeiro Copacabana Posto 2
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