Hotel Chadstone Melbourne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 4,266 reviews

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Description

Hotel extras

  • Complimentary shuttle service to Melbourne CBD from Chadstone shopping centre

  • Extensive wellness facilities at Holism Retreat day spa

  • Connected to Chadstone Shopping Centre via covered walkway

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Our accommodation(s)

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Hotel location

Hotel Chadstone Melbourne - MGallery Collection

1341 Dandenong Road
3148 CHADSTONE
Australia

GPS:-37.888445, 145.082125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PASTORE

From small plates to full tasting experiences, Pastore presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,266 reviews

Customer review rating 5.0/5

Spencer P. Families - Confirmed reviews ALL

As a current Accor employee who has stayed at many Accor properties across Australia, I can confidently say this was one of the best guest service experiences I have had. What truly stood out was the consistency of the service across every department. Often, you may receive excellent service in one area of a hotel, but this experience was seamless from start to finish. The check-in process was welcoming and efficient, with the front office team making genuine efforts to engage and ensure everything was comfortable from the moment of arrival. Their professionalism combined with warmth created a fantastic first impression. The room service experience was equally impressive. Delivery was prompt, the presentation was excellent, and the team member delivering the order was courteous and friendly. Small details such as tone of voice, attentiveness, and genuine care made a significant difference and reflected a strong guest-focused culture within the hotel. The restaurant team also deserves recognition. Despite being busy, the staff remained attentive, calm, and personable. Service felt natural and sincere rather than transactional, which is something increasingly rare in hospitality today. It was evident that the team takes pride in what they do and genuinely enjoys looking after guests. Another aspect worth mentioning was the overall atmosphere created by the hotel team. Every interaction felt personal, and there was a consistent sense of teamwork and positive energy throughout the property. As someone who works within the Accor network and understands the challenges of hospitality operations, I truly appreciated the effort, training, and culture required to deliver service at this level consistently.

Customer review rating 4.5/5

Jayne S. Couples - Confirmed reviews ALL

Convenient location to Chadstone shops, comfortable rooms with great customer service

Customer review rating 5.0/5

Carrie E. Business - Confirmed reviews ALL

This hotel is perfectly located with wonderful restaurants, shopping, and easy access. The staff was incredibly accommodating, and the room was comfortable and clean. Highly recommend!

Customer review rating 5.0/5

Michelle G. Friends - Confirmed reviews ALL

Best stay in an Accor hotel in a very long time

Customer review rating 5.0/5

Daniel S. Couples - Confirmed reviews ALL

Casual night away with a spot of shopping

Other web-users rate our hotel

  • 1,240 reviews 9.2/10 Location
  • 2,079 reviews 8.4/10 Room
  • 2,258 reviews 8.2/10 Service
  • 16 reviews 5.2/10 WiFi
  • 641 reviews 6.8/10 Food
  • 635 reviews 7.4/10 Cleanliness
  • 628 reviews 9.5/10 Vibe
  • 585 reviews 7.4/10 Amenities

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