Dear Elisabeth, Thank you for your feedback and for sharing your experience with us. We are pleased to know you enjoyed our convenient location and had an overall good stay. We apologize that the coffee capsules were not replenished during your stay, and we appreciate you bringing this to our attention. We also acknowledge your feedback regarding the parking charges. We truly value your loyalty as a Gold ALL member and hope to have the pleasure of welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Andrew, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, from our friendly team and spacious upgraded room to our breakfast and convenient location. It is especially pleasing to know that you felt well recognized as a Diamond ALL member. We also appreciate your feedback regarding the Wi-Fi speed and will share this with our team for improvement. We look forward to welcoming you back again soon! Warm Regards, Scott Smith Front Office Manager

Dear Helen, Thank you for your wonderful feedback. We are delighted to hear you enjoyed our spacious rooms, convenient South Yarra location, and the service provided by our team. We sincerely apologize for the limited crockery during your stay and appreciate you bringing this to our attention. We will review this with our team to ensure better convenience for our guests. We also appreciate your feedback regarding the Wi-Fi speed. We look forward to welcoming you and your family back again soon. Warm regards, Scott Smith Front Office Manager

Dear Paula. We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your feedback to our housekeeping team regarding the roll holder and shampoo, our team is always available to supply additional pillows and blankets at all times. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Nicholas, Thank you for taking the time to tell us about your experience at The Como Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback regarding the room temperature and heating controls with our Maintenance team for their review. I am glad that our team was able to prepare Room 627 for you without too much delay, allowing you to have a more comfortable room for the remainder of your stay. I also acknowledge your feedback regarding the telephone system in both rooms. I understand how frustrating it would have been to experience difficulty contacting Reception when assistance was required. At Accor, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that your concerns have been shared with the relevant teams for review and appropriate action. We appreciate you bringing these matters to our attention, and it is our hope that you will give us the opportunity to provide you with a more positive experience in the future. Sincerely, Scott Smith Front Office Manager

Dear Jane L., We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your kind feedback to our night manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Melanie, Thank you for taking the time to share your feedback. While I am pleased to hear that you had an overall good stay, I am sincerely sorry for the distressing incident you experienced on Saturday night. Having another guest incorrectly assigned to your room is not acceptable, and I can understand how unsettling it must have been to be woken up, particularly when the guest was able to enter twice despite the error being identified after the first occasion. I would like to apologize for the concern and discomfort this caused. Guest safety, privacy, and security are of the utmost importance to us. Your comments have been taken very seriously and will be reviewed with our front office team to ensure the correct procedures are followed and to help prevent a recurrence of this situation. I appreciate you bringing this matter to our attention and hope you will consider staying with us again so we can provide you with the comfortable and secure experience you deserve. Warm Regards, Cory Norris-Jones General Manager - The Como Melbourne

Dear Robert, Thank you for your feedback. We're sorry to hear that the bed was not comfortable for your preferences and that it affected your night's sleep. We understand how important a good night's rest is during your stay. We appreciate you highlighting that everything else met your expectations, and we'll take your comments about the mattress into consideration as we continue to review guest comfort. We hope to have the opportunity to welcome you back in the future. Warm Regards, The Como Team

Dear E., Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed your room and found our team helpful throughout your stay. We also appreciate your comments regarding the filtered water, Wi-Fi connection and in-room dining, particularly your suggestion for more healthy choices. We apologize for any inconvenience and value your feedback as we continue to improve our guest experience. Thank you for your continued loyalty as a Classic member of ALL – Accor Live Limitless. We look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Dear Andree, Thank you for taking the time to tell us about your experience at the The Como Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed on your feedback to housekeeping and maintenance departments. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Yun, Thank you for taking the time to tell us about your experience at the The Como Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Shilpi, Thank you for your lovely feedback. We’re delighted to hear you enjoyed our convenient location, spacious and tidy rooms, and in-room amenities. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Dear Jessie, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our spacious, simple and stylish rooms and had a positive overall experience. We truly appreciate your continued loyalty as a Platinum member of ALL – Accor Live Limitless and your positive feedback. We look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Dear Dawn, Thank you for sharing your feedback with us. We’re pleased to hear that you had a comfortable stay and found our Front Office team helpful. We truly appreciate your loyalty as a Classic member of ALL – Accor Live Limitless and your positive feedback. We look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Dear Justin, Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed your breakfast experience and found our staff friendly and polite. We also appreciate your comments regarding the bathroom and apologize that some aspects did not meet your expectations. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Kind regards, Scott Smith Front Office Manager

Dear Chloe, Thank you for taking the time to share your feedback with us. We’re pleased to hear that, overall, you enjoyed your stay, although I’m sorry to hear that the cleanliness of the room and comfort of the bedding did not fully meet your expectations. Please accept our apologies for the dust around the bathtub, as well as the hair you encountered throughout the room and on the bathrobes. We understand how disappointing it is to notice these details, particularly when you expect a high standard of cleanliness during your stay. We also appreciate your comments regarding the pillows and the firmness of the bed. We understand that comfort is very personal, and your feedback is valuable in helping us understand where the guest experience can be improved. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Kind regards, Scott Smith Front Office Manager.

Dear John, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Benjamin, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear about the internet speeds, i have passed on your kind feedback to our management team and will look in to our wifi speeds. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Glenn, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager