The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,421 reviews

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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,421 reviews

Customer review rating 5.0/5

Bradley F. Solo - Confirmed reviews ALL

The hotel is located in a perfect spot. Although not a member with this chain and stayed many times prior, Lionel remembered me and ensured my expectations were VIP. Well done on the customer service

Hi Bradley, Thank you for your fantastic review! We’re thrilled to hear you enjoyed our spacious rooms and that Lionel made you feel like a VIP—it’s wonderful to know our team remembered you and helped make your stay special. We really appreciate your continued support and can’t wait to welcome you back to The Como Melbourne. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.5/5

Tilde O. Solo - Confirmed reviews ALL

Staff were friendly and very accommodating

Hi Tilde, Thank you for your kind words! We’re delighted to hear you enjoyed your stay and found our team friendly and accommodating. Your feedback really means a lot to us. We look forward to welcoming you back to The Como Melbourne soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Ryan E. Business - Confirmed reviews ALL

Good experience, Clean rooms, Convenient location nearby to public transport and shops

Hi Ryan, Thank you for your great feedback. We’re pleased to hear you enjoyed the clean rooms, comfortable stay, and our convenient location close to public transport and shops. We appreciate you staying with us and hope to welcome you back again soon to The Como Melbourne. Kind regards, Scott Smith Front Office Manager

Customer review rating 2.0/5

Julie L. Families - Confirmed reviews ALL

My daughter and I weren't at all happy with our room. We spent hours wasting our time trying to get the internet to work through Chromecast which seemed a very antiquated system. We gave up in the end and watched Netflix on our small laptop. The internet was terrible apparently because we use apple. We had to remake the bed as it had a lumpy topper on it. The filling was all down one end. The topper was badly stained and far, very far from comfortable. The pillows had seen better days, the replacements were a huge improvement. We had an average sleep and the next day the toaster was broken, had that replaced, then the coffee machine wouldn’t work, it took three machines to find one that would work. We wasted more hours waiting around. First day we put up do not disturb but the 2nd day no one came, on the third day I chased down the cleaner and got some coffee pods and garbage removed. We stayed 4 nights in that time no one cleaned our room or replaced any towels or tea/ coffee. We were very disappointed. I chose to have an interstate visit with my daughter at this establishment as the reviews were so good. Netflix, free water, clean, great area ect. But no to most of these things. We used the spa and on using the jets things started floating around in the water. It was revolting and we didn’t use it again. We got sick of ringing up to get things replaced or fixed. The staff were as helpful as they could be but there needs to be maintenance done and more cleaning staff!! Not having your room cleaned once is not acceptable. The area was great and we enjoyed that but I won’t stay here again unless there are huge improvements. A coffee machine is great but no way to heat some milk so cold coffee it is and where was the free bottled water?? The bed 2.5 to 3 stars at best. Very disappointing.

Hi Julie, Thank you for taking the time to share such detailed feedback. I’m very sorry to hear that your stay with your daughter did not meet expectations, particularly given you chose The Como Melbourne based on the positive reviews. The issues you’ve described regarding the internet connection, bed topper, equipment in the room, and especially the lack of housekeeping service during your stay are certainly not the standard we aim to deliver. I completely understand how frustrating it must have been to spend so much time reporting and waiting for items to be fixed or replaced. Your comments regarding the spa cleanliness and overall maintenance have also been noted and will be reviewed with our housekeeping and maintenance teams, as this is clearly not an acceptable experience. While I’m pleased to hear our staff did their best to assist, I sincerely apologise that the overall stay was so disappointing. Your feedback is very important and will be used to address these concerns internally. Kind regards, Scott Smith Front Office Manager

Customer review rating 3.5/5

Shane M. Couples - Confirmed reviews ALL

Have never stayed at the como before and was looking forward to it. 1 Bedroom apartment was very nice but unfortunately it's the little things that detract from the experience. Rooms are lovely, well set out but a little tired. Bathroom is huge but little things like the shower head are rubbish and something I would expect to find in a 3 star hotel. Both Televisions seem really old, take forever to turn on and when watching the footy on foxtel, are really low quality. Breakfast quality was very ordinary, served on a cheap quality hamburger bun. Turkish bread would have been a much better option.

Hi Shane, Thank you for taking the time to share your feedback following your first stay with us. I’m pleased to hear you found the one-bedroom apartment spacious and comfortable. I’m sorry, however, that some of the in-room details and breakfast experience did not meet your expectations. Your comments regarding the bathroom fittings, televisions, and breakfast quality are appreciated and have been noted as we continue to review areas for improvement. We do appreciate you choosing to stay with us at The Como Melbourne and hope we may have the opportunity to welcome you back again in the future. Kind regards, Scott Smith Front Office Manager

Other web-users rate our hotel

  • 427 reviews 9.5/10 Location
  • 832 reviews 7.4/10 Room
  • 706 reviews 8.3/10 Service
  • 11 reviews 7.9/10 WiFi
  • 212 reviews 5.3/10 Cleanliness
  • 196 reviews 4.8/10 Amenities
  • 129 reviews 6.1/10 Breakfast
  • 117 reviews 4/10 Food

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