The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.5/5 1,453 reviews

The Como Melbourne - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

The Como Melbourne

630 Chapel Street, South Yarra

GPS:-37.839059, 144.996219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,453 reviews

TripAdvisor Rating  4.5/5  1,257 reviews

Certificate of excellence 2022

Wonderful stay, thanks Jenna and team

TripAdvisor rating 5.0/5

MikeGalvin75 Couples - TripAdvisor review

Big thanks to Jenna and the team at the Como Melbourne. Just back in Sydney after a wonderful weekend and stay at the Como. The check in and welcome was seamless and super professional, along with the delicious welcome drink. Our room was gorgeous and well appointed with everything we needed and more. The bath tub in the room was seriously next level, you have to see it to know what I mean. During our stay we had room service breakfast and dinner, both of which arrived promptly and were beautifully prepared. We also dined in the restaurant for breakfast which was superb. The room also had a perfect work space with fast internet which was perfect to finish work meetings when we arrived. The hotel pool which is indoors (but has a retractable roof for sunny days) was the perfect temperature. The gym also well equipped and super clean. Great also to see a hotel still very focused on cleanliness and hygiene post pandemic. Everything from the arrival, the lovely scent in the lobby, through to the accommodation, food and beverage, facilities and luxury bed exceeded our expectations. Big thanks to Jenna and the team again for making our stay so memorable. You and the team really make the hotel feel like a luxury home away from home. See you again soon.

Not a good 1st night.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Had to be moved due to noise coming from a unit on the roof on the first night of a four night stay. Not happy. The last two room services was very good. Como gave me financial compensation (paid quickly) and free breakfast as a result of the first night experience. All staff were friendly efficient and polite especially the woman who transferred me to another room on the first night.

Dear Anastasios, We sincerely apologise for the inconvenience caused during your first night due to the noise issue. Thank you for recognizing our efforts to address the situation promptly, and we're glad the subsequent room services met your expectations. Your feedback is valuable, and we appreciate your understanding. We hope the rest of your stay was enjoyable and we look forward to the opportunity to welcome you back for a seamless experience. Sincerely, Scott Smith. Front Office Manager


Customer review rating 4.0/5

C. Couples - Confirmed reviews ALL

Another fortnight at our preferred Melbourne hotel : the Como. The Como Staff are wonderful. The room was large and worked well for our needs but it looked a bit tired and needs either an upgrade or some maintenance. The breakfast was good but not like the last time we visited - our favourite staff remain and looked after us well. Things are pared back to the point where 8/10 is my rating rather than 10/10 last time.

Dear Paul, Thank you for your continued loyalty and for sharing your recent experience at The Como. We're delighted you enjoyed the great location and the wonderful service from our staff. We appreciate your feedback regarding the room condition and breakfast, and we will certainly take your comments into consideration for future improvements. We look forward to the opportunity to welcome you back and strive for a perfect 10/10 experience. Sincerely, Scott Smith. Front Office Manager

Very nice Hotel

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

We stayed at The Como Melbourne for our wedding anniversary weekend. As we had a couple of free nights from the Accor Plus program available, we chose the Como for one of them. It was very nice. The room was spacious and clean, we were welcomed with a nice drink and platter and we also had a nice handwritten note from the team. Really happy with the service, everything was easy and particular call out to Scarlett for her high level of service.

Dear David, Thank you for choosing The Como Melbourne to celebrate your wedding anniversary, and for taking the time to share your positive experience. We are delighted to hear that you enjoyed the spacious and clean room, the warm welcome, and the thoughtful gestures from our team. We appreciate your kind words about Scarlett's high level of service. It was a pleasure having you, and we hope to welcome you back for more memorable stays in the future. Sincerely, Scott Smith. Front Office Manager


Customer review rating 2.0/5

Julie C. Couples - Confirmed reviews ALL

we have always felt really well looked after at the Como Not this time. We had a confirmation phone call on the Thursday from reservation staff where I had reiterated we have a profile where possible we have room 306!. The staff member said yes but at no stage did she say there was no chance of being upgraded as usual . We arrived and also had a 2 yr old grand daughter with us as her mum had taken unwell and we thought instead of cancelling there is always plenty of room in room 306 and it is very quite away from the bustle of South Yarra etc. we were told the hotel was fully booked and there is no upgrade.. a gentleman came over who I assumed was the Duty manager and repeated the statement and said what do you expect us to do! Extremely disrespectful to a guest. I understand upgrades are conditional but confirming the booking and spoken about the room the staff had the opportunity to tell me there was a good possibility I would not be upgraded. I would have then had the chance to reconsider using my Free Accor night at a different/ hotel. We were allocated room 606 , right on the door to the pool so banging constantly and then to make matters worse come 11.00!pm the traffic hoons going up and down the Main Street made sleep impossible . I would have thought finding a room even in the same grade away from the Main Street would have been a higher priority for a Platinum member. The view from the side window was disgusting very dirty, pidgeon poop everywhere and the supposed garden in a total mess. This is not acceptable standard for any room grade outlook. The swimming pool was so much colder than we have ever experienced. Your hotel pool has always been a lovely experience but it was extremely chilly in comparison . We were forced to get out as it was just too cold. We checked out and the same gentleman said oh you are good to go as we have a credit card obviously allocated . I was aware I was paying for the $40 upgrade from a free night and parking ! I didn’t check my email to later Sunday night only to find I had been charged for breakfast , which lead me to believe they are not aware of Platinum status. When I rang up the gentleman ( different person ) was very apologetic and said they would reverse it . This was done by Tuesday . Having stayed at the Como over many years we felt the way we were treated was disrespectful and not up to the exceptional standard we have experienced over many years.

Dear Julie, Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Smith. Front Office Manager

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Other web-users rate our hotel

  • 381 reviews 9.5/10 Location
  • 830 reviews 7.7/10 Room
  • 961 reviews 8.9/10 Service
  • 7 reviews 9/10 WiFi
  • 228 reviews 6.5/10 Cleanliness
  • 138 reviews 7.7/10 Breakfast
  • 57 reviews 6.8/10 Wellness Area

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