The Como Melbourne - MGallery

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The Como Melbourne - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 794 reviews

ALLSAFE approved hotel

The Como Melbourne - MGallery
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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

Offering boutique accommodation in the heart of South Yarra, The Como Melbourne MGallery by Sofitel is the perfect option for business or leisure travel. Outstanding service and elegant guest suites are a stylish feature at this chic Melbourne hotel. Suites feature well-designed black marble bathrooms with Japanese-style baths to soak in gorgeous luxury. Long stay guests can utilise the fully equipped kitchens and spacious living areas.

Hotel location

The Como Melbourne - MGallery

630 Chapel Street
3141 SOUTH YARRA
Australia

Fax: +61 3 9824 1263

  • TULLAMARINE AIRPORT:  SKYBUS SOUTH YARRA STATION

  • By plane

    MELBOURNE At 29.4km / 18.27 miles - Shuttle paying

  • By train

    SOUTH YARRA At 0.4km / 0.25 miles

GPS:-37.839059, 144.996219

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews for
The Como Melbourne - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  794 reviews

TripAdvisor Rating  4.5/5  1,240 reviews

Certificate of excellence 2022

A fantastic weekend experience thanks to all at the Como

Customer review rating 5.0/5

Andy R. Friends - Confirmed reviews ALL

The team at the hotel made our friends re-union weekend so very special in every way. The greeting and drinks on arrival, upgraded rooms, genuine welcoming nature and an overall feeling of being made to feel special guests over the weekend.

Great family rooms

Customer review rating 5.0/5

Jo K. Families - Confirmed reviews ALL

The family room was so spacious and well equipped. Plenty of room for three kids with one sleeping on a fold out bed, with heaps of room in there still. Serviced daily and plenty of bathroom products. Staff were very friendly and helpful. Great location near shops, cafes and train station

Thanks again for your amazing service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Another exemplary stay at the Como, where the team went above and beyond to ensure we got our favourite room - after our flight to Bali was cancelled earlier that day, it definitely helped our moods!

Excellent staff excellent position well looked after.

Customer review rating 5.0/5

Xavier E. Couples - Confirmed reviews ALL

We have stayed several times and are always amazed how well the staff attend to all our needs. A truly well managed hotel.

Convenient and comfortable

TripAdvisor rating 5.0/5

tomlu9999 TripAdvisor review

Great service and very relaxing stay. The staff were very helpful and courteous. We were there for a long weekend family holiday and would definitely recommend any wishing to stay in Melbourne. It was wonderful.

Great Location

Customer review rating 4.0/5

P. A. Couples - Confirmed reviews ALL

We often stay at the Como however recently we have noticed things are starting to look tired . The gardens at the Japaneese garden suites are badly neglected and many of the trees and shrubs are dying. The pond is dry and no one has raked the ares in a very long time .

Well located

Customer review rating 4.5/5

J R. P. Solo - Confirmed reviews ALL

Excellent check in/out friendly staff location is a big plus...only downer is getting case up stairs to Lobby...

Lovely hotel but service lacking

Customer review rating 3.0/5

Georgie Families - Confirmed reviews ALL

Overall we had a great stay and we do need to factor in the effects of COVID to very slow service both with housekeeping requests and the breakfast which was incredibly slow service. The welcome drink which was also left for us in the fridge should have been labeled as containing alcohol so children or guests with an alcohol intolerance are aware of what the drink is. The hotel was comfortable with great facilities ie the pool and gym however the service was very poor.

Good and not so good…..

Customer review rating 2.5/5

Karen Couples - Confirmed reviews ALL

Warm welcome, large room but not well organised. Fridge in one corner, tea and coffee making in another space, on desk set up for office work. No specific space for luggage off floor. Mattress clearly well past used by date, lumpy with significant dips, made for uncomfortable night and poor sleep. Used dressing gown from previous room occupants found hanging on bathroom door. Spoke with a lady at front desk, asked for it to be removed and replaced with fresh dressing gowns, short time later man arrived at door with fresh towels and no idea about dressing gown! Otherwise ok. Glad it was a one night stay and won’t be rushing back.

Dear Karen L., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am particularly sorry that the bed was uncomfortable and for the other housekeeping issues experienced - I have addressed these with our team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please reach out to me directly should you wish to discuss your experience further. Sincerely, Jenna Italiano je…

Great stay

Customer review rating 4.5/5

Andy Business - Confirmed reviews ALL

The staff are very accommodating and friendly, the hotel rooms are spacious and clean and the pool area is great. The only downSide is that they have Closed the bar and restaurant area

Dear Andrew H., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your feedback on our restaurant and buffet offering, we will look at ways to improve this for the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Enjoyable Stay

Customer review rating 4.5/5

Reg Couples - Confirmed reviews ALL

Our second visit was as good as the first - fond memories of both. Staff are welcoming and efficient - nothing is too much trouble and our request for a change to bedding was performed without issue. Although located above the front entrance (3rd floor) street sounds were almost imperceptible so a good sleep was assured. While an in-house restaurant may have been more convenient the location provided easy access to options.

Great Service

Customer review rating 4.5/5

Happy A. M. Friends - Confirmed reviews ALL

Service and Staff are some of the best in Melbourne

Dear Craig W., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Professional

Customer review rating 4.5/5

Michael R. Business - Confirmed reviews ALL

Because of covid I have not visited the Como for 2 years it was like coming home again Even remembered my mugs for tea instead of the small cups Always a pleasure to be there

Dear Michael r., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Enjoyed our stay as always

Customer review rating 4.5/5

Jason C. Couples - Confirmed reviews ALL

Our stay was very comfortable and staff great The only downside was being overcharged an upgrade ($75 per night) on a room we didn’t ask for. I resolved this through a phone call and credit card reimbursement Regards Jason

Dear Jason C., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologise for the incorrect charge on your account however, pleased to hear we were able to resolve quickly for you. I will share your feedback with Tara. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Great Hotel in a Fabulous Location

Customer review rating 5.0/5

Serafin -. S. H. N. Business - Confirmed reviews ALL

Our welcome was warm and friendly, the ladies at the front desk always helpful. We arrived early and ever so grateful that our Room was ready and we could check in a few hours earlier with no extra charge. Our Suite was a great size with a separate Office for hubby to work away in silence. Warm, cosy, extremely clean, comfy beds and pillows. We will definitely be back for sure.

Dear Serafin M., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

hard to find entrance

Customer review rating 3.5/5

Jackie W. Business - Confirmed reviews ALL

taxi driver confused

Dear Jacqueline W., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services including our In Room Dining offer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenna Italiano

Wonderful stay!

Customer review rating 4.5/5

Eva Business - Confirmed reviews ALL

From the moment I checked in with your staff (Mary-Anne? Jenna) it was great. I had an event that evening and it was run really smoothly with the help of Ray and his team, and Katja in the lead up to it. Keep up the great work! The room was also really nice and clean.

Dear Eva T., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. Thank you in particular for your lovely feedback on the service provided by Anne Marie, Jenna, Ray and Katja - I will share your comments with the team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Excellent accommodation, great staff

TripAdvisor rating 5.0/5

Mrshoges2022 TripAdvisor review

We enjoyed our short stay in Melbourne, hotel staff very good, polite and happy. The location proved excellent many restaurants near by, unfortunately we had a function to attend and did not get to many.

Great to be back

Customer review rating 5.0/5

Nicky Solo - Confirmed reviews ALL

Its been far too long between visits - lovely to get a nice upgrade this was only the second or third time I have had outside space to which is lovely.

Dear Ms Chapman, It was lovely to welcome you back. I ampleased that you enjoyed your room and outlook. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Anne Marie Lennon General Manager

Very helpful staff

Customer review rating 4.5/5

Louise Business - Confirmed reviews ALL

I enjoyed my stay very much. The staff were all very friendly and helpful at all times.

Dear Ms M., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

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