The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,364 reviews

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The Como Melbourne - Image 1
The Como Melbourne - Image 2
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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,364 reviews

TripAdvisor Rating  4.4/5  1,265 reviews

Customer review rating 4.5/5

Adrian G. Families - Confirmed reviews ALL

A great stay in a very nice hotel in a great spot. We will be back.

Hi Adrian, Thank you for your lovely review and high rating. We’re delighted to hear you enjoyed our location, amenities, and the friendly service from our team. It’s wonderful to know you had such a great stay, and we truly look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 2.5/5

Kay D. Solo - Confirmed reviews ALL

Disappointed. The Como Melbourne is my go-to hotel when travelling to Melbourne. I have stayed many times, but this was a dissapointing stay due to quite a few things that needed to be atteneded to in my room these included a new light globe in the bedroom, the terrible state of the shower a dark stain on my bathmat and a skinny towel also my room was not made up even thou the do not disturb sign was not on. I had requested that all these things be addressed. I ended up on the floor plugging in the lamp; the globe was fine. The shower was not looked at until I produced photos on my departure. Staff at the front desk were polite but challenged me when I asked why my room was not made up by 6 pm, only to be told the do not disturb sign was on. I also provided a photo to say it was not. I have shared the photos of the shower, and I did hear that room 416 was to be put out of service. The front desk manager did speak with me and was extremely apologetic, and he would arrange for someone to contact me about my disappointing stay. To date I have not heard or been compensated in any way for this stay. I have recommended The Como to many of my friends and family, but I now feel I can no longer continue to do so.

Hi Kay, Thank you for taking the time to share such detailed feedback, and please accept my sincere apologies for the disappointment you experienced during your recent stay. As a valued returning guest, it is especially concerning to hear that we fell short in several key areas. The maintenance oversights, housekeeping issues, and the handling of your service requests are not reflective of the standards we strive to uphold, and I completely understand your frustration — particularly given your long-standing loyalty to The Como Melbourne. I’m very sorry that, despite assurances at the time, you were not contacted following your stay. This is not acceptable, and I regret the added disappointment this has caused. Your feedback regarding room 416 has been noted, and I can confirm that it has since been reviewed in line with the concerns you raised. Please be assured that we have processed a partial refund for your stay today. We hope this goes some way toward acknowledging the experience you had and the inconvenience caused. Thank you again for your honesty and for your past support and recommendations — they truly mean a great deal to us, and we hope to have the opportunity to welcome you back under improved circumstances. Kind regards, Scott Smith Front Office Manager

Customer review rating 0.5/5

Grant S. Business - Confirmed reviews ALL

Horrific

Hi Grant, Thank you for bringing this to our attention, and I’m truly sorry for the distressing experience you’ve described. This is absolutely not the standard we hold ourselves to, and the issues you encountered are completely unacceptable. Please be assured that we take this extremely seriously. We have a dedicated pest control system in place, and your report has already been escalated for immediate investigation. Our Housekeeping and Pest Control teams have been urgently notified, with a full inspection and deep-clean of the room and surrounding areas now underway. Thank you again for letting us know, and my sincere apologies for your experience. Kind regards, Scott Smith Front Office Manager

Customer review rating 2.0/5

Rebekah M. Business - Confirmed reviews ALL

lovely staff, great reputation, actual accom needs an update

Hi Rebekah, Thank you for sharing your feedback with us. We’re very pleased to hear that our team made a positive impression and that you value the reputation we’ve built. At the same time, I’m sorry to learn that the accommodation itself didn’t fully meet your expectations. We understand how important a refreshed, modern environment is, and your comments are appreciated as we continue planning future upgrades. Thank you again for taking the time to let us know. We hope to welcome you back for a more seamless experience in the future. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.5/5

Loreyse A. Business - Confirmed reviews ALL

My partner and I were hosted for an evening at The COMO by a local business. We could see why there was an established relationship between the two entities. Other than proximity, there were other accommodation options nearby, but The COMO had all of the amenities and opportunities that one would expect of a quality establishment. Located on Chapel Street, South Yarra, The COMO offered a great sized room with King bed and clean bathroom. The breakfast, available the following morning, was also delicious with a selection of hot and cold choices, a wide range of T2 flavours and a delightful view of the green space at the rear of the property. We would recommend staying at The COMO when you are next visiting Melbourne, a cosmopolitan choice where you won't miss a thing.

Dear Ms. A., “No FOMO at The COMO” — we couldn’t agree more! We are delighted to hear that your hosted stay delivered everything you expected and more, from our spacious rooms and king bed to our breakfast spread overlooking the gardens. Thank you for the glowing recommendation. We are thrilled to be your cosmopolitan choice in South Yarra, and we look forward to welcoming you back, so you won’t miss a thing next time either. Warm regards, Scott Smith Front Office Manager

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Other web-users rate our hotel

  • 404 reviews 9.4/10 Location
  • 802 reviews 7.5/10 Room
  • 697 reviews 8.6/10 Service
  • 10 reviews 8.7/10 WiFi
  • 205 reviews 5.5/10 Cleanliness
  • 183 reviews 4.6/10 Amenities
  • 128 reviews 6.5/10 Breakfast
  • 68 reviews 7.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.