Dear Peter, Thank you for sharing your feedback. We sincerely apologize for the wet spots on the carpet and the unpleasant condition of your room. This is certainly not the standard of cleanliness and comfort we strive to provide. Please be assured that your comments have been shared with our housekeeping and maintenance teams for further investigation and attention. We regret the inconvenience caused and appreciate you bringing this matter to our attention. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Scott Smith Front Office Manager

Dear Peter, Thank you for your wonderful feedback and for rating your stay so highly. We're delighted to hear that your experience was, as always, excellent. Returning guests such as yourself are greatly appreciated, and it's rewarding to know that we continue to meet your expectations. Thank you for your continued support of The Como Melbourne. We look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Carmel, Thank you for your wonderful feedback and for rating your stay so highly. We're delighted to hear that you enjoyed your spacious and comfortable room, as well as the deep bathtub and stylish décor. It's great to know these features helped make your stay an enjoyable one. Thank you for choosing The Como Melbourne. We truly appreciate your kind comments and look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Carmel, Thank you for your wonderful review and perfect score! We’re delighted to hear that you enjoyed your stay in our one-bedroom apartment and found it spacious, clean and well-equipped. It’s great to know that the guest laundry was a welcome convenience after your road trip, and that our location made catching up with family so easy, with restaurants, supermarkets and public transport close by. We also appreciate your kind feedback on the ease of our booking process and your continued loyalty as an ALL Accor Gold member. Thank you for choosing The Como, and we look forward to welcoming you back again soon! Kind regards, Scott Smith. Front Office Manager

Dear Lanie, Thank you for your wonderful review and for choosing to stay with us! We’re delighted to hear that you enjoyed your suite, the beautiful views and especially the spa. It’s also lovely to know that you appreciated our à la carte breakfast and found our location convenient for shopping and exploring the area. Your kind comments about our friendly breakfast and reception teams are greatly appreciated, and we’ll be sure to share your feedback with them. Thank you for your continued loyalty as an ALL Accor Platinum member. We look forward to welcoming you back for another comfortable and memorable stay soon! Kind regards, Scott Smith. Front Office Manager

Dear Lisa, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you loved your room upgrade and enjoyed the little surprise of the welcome card, wine and fudge. It’s fantastic to know you had such a comfortable stay and the best sleep ever! Your lovely feedback means a lot to our team, and we look forward to welcoming you back again soon. Kind regards, Scott Smith. Front Office Manager

Dear Peter C., We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry to hear about the larger room not having the spa bath. I have updated your profile to reflect your preference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Karen, Thank you for your perfect score and for taking the time to share your feedback. We're delighted to hear that our Front Desk team helped make your stay such a positive experience. It's wonderful to know they were able to assist with your room, air conditioning, dining recommendations, and local transport information. We're also pleased that your room exceeded expectations in terms of space and comfort. Your kind words will be shared with the team, who will be thrilled to know their efforts made a difference. Thank you for choosing The Como Melbourne. We look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Elizabeth, Thank you for taking the time to share your detailed feedback. While I'm pleased to hear that your stay was satisfactory overall, I'm sorry to learn that several aspects of your experience fell short of expectations. Please accept my apologies for the issues with the toilet in your Superior King Room. We understand how frustrating it would have been to deal with ongoing flushing problems, and your comments have been shared with our Maintenance team for immediate attention. I also appreciate your feedback regarding the bathroom amenities and the absence of items such as a shower cap. I'm equally sorry to hear that noise from the corridor impacted your comfort and that you found the room insufficiently insulated from activity outside. A restful stay is important, and I understand how disruptive this would have been. Most concerning are your comments regarding the arrival and departure experience. While I'm pleased our team assisted when approached, we should be providing a much warmer and more proactive level of service, including acknowledging guests and offering assistance with luggage where required. Please accept my apologies that this was not your experience. Thank you again for your honest feedback. It helps us identify areas where we need to improve, and we appreciate you bringing these matters to our attention. Warm regards, Scott Smith Front Office Manager

Dear Alexandra, Thank you for taking the time to share your feedback. While we're pleased to hear that you enjoyed our location and the surrounding restaurants, I'm very sorry to learn that your room fell well short of expectations, particularly for what should have been a special occasion. Please accept our sincere apologies regarding the condition of the spa bath and the cleanliness issues you encountered in both the shower and room. The concerns you've raised are certainly not reflective of the standards we aim to deliver and I completely understand your disappointment, especially after specifically booking the room for the spa experience. I also apologise for the issues with the bed configuration, unreliable Wi-Fi, and your concerns regarding room security. These are important matters, and your feedback has been shared with our Housekeeping, Maintenance, and Management teams for review and follow-up. While we were pleased to acknowledge your celebration, I'm sorry that the overall experience did not leave you with the positive memories it should have. We appreciate your honest feedback and regret that we have lost the opportunity to welcome you back. Warm regards, Scott Smith Front Office Manager

Dear Nusha, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your room and the pool facilities during your stay. However, I'm sorry to learn that breakfast did not meet your expectations in terms of value and overall experience. We appreciate your honest comments, as guest feedback helps us continually review and improve our offerings. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back to The Como Melbourne in the future. Warm regards, Scott Smith Front Office Manager

Dear Nicole, Thank you for taking the time to share your feedback. We're pleased to hear that you found your room comfortable and spacious. However, I'm sorry to learn about the maintenance issues you experienced during your stay. Please accept our apologies for the problems with the toilet seat, shower head, and TV. We understand how frustrating these issues would have been and appreciate you bringing them to our attention. Your comments have been shared with our Maintenance team so these items can be inspected and addressed. Thank you again for your feedback. We hope to have the opportunity to welcome you back to The Como Melbourne and provide a smoother experience on your next visit. Warm regards, Scott Smith Front Office Manager

Dear Peter, Thank you for your perfect score and for taking the time to share your feedback. We're delighted to hear that you had a comfortable stay and that our service continues to meet your expectations. It's also wonderful to know that you enjoyed the spaciousness of our rooms, which is a feature many of our guests appreciate. Thank you for your continued support of The Como Melbourne. We look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Shane, Thank you for your wonderful feedback and for rating your stay so highly. We're delighted to hear that you enjoyed our great location and spacious rooms. It's especially pleasing to know that the upgrade to a large one-bedroom suite helped make your stay even more enjoyable. Thank you for choosing The Como Melbourne. We look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Diana, Thank you for taking the time to share your feedback and for your continued loyalty to The Como Melbourne. We're pleased to hear that you continue to enjoy our location and service, and we truly value the fact that you choose to stay with us regularly. Please accept our sincere apologies for the distress this matter caused. We take concerns of this nature extremely seriously, and while we regret that a resolution could not be reached, your feedback has been noted and shared with the relevant teams. Thank you again for your honesty and for your continued support. We hope to have the opportunity to restore your confidence during a future stay. Warm regards, Scott Smith Front Office Manager

Dear Houda, Thank you for your wonderful feedback and for your perfect score. We're delighted to hear that you enjoyed your stay and that our team was able to make a positive difference following your previous experience. It was our pleasure to welcome you back, and I'm pleased we were able to demonstrate how much we value your loyalty and feedback. Thank you for your kind words and recognition. We truly appreciate your support and look forward to welcoming you back to The Como Melbourne again soon. Warm regards, Scott Smith Front Office Manager

Dear David, Thank you for your feedback and for your loyalty to The Como Melbourne over the past 30 years. We're pleased to hear that you continue to choose our hotel and appreciate our convenient location. However, we also appreciate your honest comments regarding the condition of the facilities. We recognise that some areas of the property would benefit from refurbishment and modernisation, and feedback such as yours is valuable as we continue to review opportunities to enhance the guest experience while preserving the character of The Como Melbourne. Thank you for your continued support, and we look forward to welcoming you back again in the future. Warm regards, Scott Smith Front Office Manager

Dear Sandra, Thank you for taking the time to share your feedback and for your excellent rating. We are pleased to hear that you enjoyed your stay, particularly our convenient location, comfortable accommodation, and breakfast. Your positive feedback is greatly appreciated and serves as encouragement for our team to continue maintaining high standards of service and guest satisfaction. We look forward to the pleasure of welcoming you back on your next visit. Kind regards, Scott Smith Front Office Manager

Dear Chris, Thank you for taking the time to share such detailed feedback regarding your stay. Firstly, I'm pleased to hear that you found our team excellent, enjoyed the spacious room, and were able to make use of the gym and pool facilities. It's wonderful to know that our staff did their best to assist throughout your stay. That said, I sincerely apologise for the confusion surrounding your reservation and billing. I completely understand how frustrating it would have been to encounter multiple payment discrepancies and receive conflicting information at different stages of your stay. While I'm pleased the team worked to resolve the matter, the lack of clear communication and handover between departments is not the experience we aim to provide. I'm also sorry to learn that your breakfast experience fell short of expectations. We take dietary requirements seriously, and it is disappointing to hear that suitable alternatives were not able to be accommodated in a way that met your needs. Your feedback regarding both the menu offering and the flexibility of the breakfast experience has been shared with the relevant teams for review. Thank you for recognising the efforts of our staff despite these challenges. We appreciate your honest and candid feedback, as it highlights opportunities for us to improve both our communication and service delivery. Warm regards, Scott Smith Front Office Manager