The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.5/5 1,553 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,553 reviews

TripAdvisor Rating  4.5/5  1,258 reviews

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Apartment was set up and enjoyed being able to share with my daughter. However I pre-purchased a cheese platter. The platter and complimentary wine (Accor silver) were waiting for us, however there were no biscuits with the platter. As we did not have the platter till Saturday, front desk staff were sent scrambling to find some. Ordering experience for some hot chips meant we were forced to use a QR code. The experience was not straight forward. We also ordered a salad, this was mainly lettuce leaves, not much else. We ordered a-la-carte breakfast. It was ordinary to say the least. No butter with the toast and eggs. It would appear that the Como has outsourced it food and in my opinion it is not the best option for in house dining. We should have bought stuff elsewhere and brought it back with us. Staff were were very friendly and helpful.

Dear Margaret, Thank you for your feedback. We're pleased you enjoyed sharing the apartment with your daughter and appreciated the friendly and helpful staff. We apologise for the inconvenience with the cheese platter and the lack of biscuits, as well as the challenges with the QR code ordering system and the quality of the salad and breakfast. Your comments are valuable, and we will review our dining services to improve the experience for our guests. We hope to welcome you back and provide a more enjoyable stay next time. Sincerely, Scott Smith. Front Office Manager

Great location. Another great stay.

Customer review rating 5.0/5

Paula M. Business - Confirmed reviews ALL

My fourth stay at this hotel. Lovely large rooms with balconies, great location, friendly helpful staff, delicious breakfast

Dear Paula, Thank you for your continued loyalty and for sharing your wonderful feedback! We are delighted to hear that you enjoyed another great stay with us, appreciating our spacious rooms with balconies, convenient location, friendly staff, and delicious breakfast. We look forward to welcoming you back for your fifth visit! Sincerely, Scott Smith. Front Office Manager

Well located. Great ammenities. Sometimes the cleaning staff don’t replenish/clean throughly but one can always ask for things to be updated/done. Very helpful front desk and concierge. Kind, polite. Professional.

Customer review rating 4.5/5

Charmaine J. Business - Confirmed reviews ALL

I always enjoy my time at The Como.

Dear Charmaine, Thank you for your feedback! We're glad you enjoyed our location and amenities, as well as the helpful front desk and concierge. We apologise for any inconvenience with the cleaning service and appreciate your understanding. We look forward to welcoming you back to The Como! Sincerely, Scott Smith. Front Office Manager

Great location and friendly staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is in a great spot however rooms could do with a revamp, run down and definitely not 5 star

Dear Caroline, Thank you for your feedback! We're glad you enjoyed our location and friendly staff. We apologise that the room did not meet your expectations and appreciate your comments as we continually strive to improve. Sincerely, Scott Smith. Front Office Manager

GREAT LOCATION

Customer review rating 5.0/5

Kirkwood Families - Confirmed reviews ALL

We really enjoyed the location of this hotel. Our room was extra large with a separate bedroom, good king bed and kitchenette and lounge area. Close to some lovely restaurants and great Campos coffee down the road. Easy to hop on Tram to the city or a good walk through the botanical gardens. Front of house staff were very pleasant and accommodating especially mention Lionel who went out of his way to help us with controlling the air conditioner and putting extra blankets in our room when we were out. Would stay here again.

Dear H., Thank you for your wonderful review! We're thrilled you enjoyed our location, spacious rooms, and nearby amenities. It's great to hear Lionel made your stay extra comfortable. We look forward to welcoming you back soon! Sincerely, Scott Smith. Front Office Manager

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Other web-users rate our hotel

  • 378 reviews 9.5/10 Location
  • 823 reviews 7.6/10 Room
  • 872 reviews 8.9/10 Service
  • 6 reviews 8.8/10 WiFi
  • 415 reviews 8.2/10 Comfort
  • 200 reviews 6.4/10 Cleanliness
  • 135 reviews 7.6/10 Breakfast
  • 67 reviews 8/10 Pool

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