The Como Melbourne - MGallery 5 stars

When trying to book, your system was down so by the time it was back up and running the Saturday night was not available, there was no apology for this. The whole checking in was clunky and the staff were disinterested. I was told that the hotel was full with a waiting list, however even with a full hotel there was no room service offered which was disappointing.

We had a lovely stay.

The sheets on th ebed were a little heavy and I couldn't get warm enough or cosy enough...not a big deal but as you asked...

Lovely Hotel Assistant manager let me down ! Not very happy on welcoming us ....everything she said was hurried ..... I was the only person at the counter She asked me the preferred bedding configuration - I said 2 king please I ordered the Australian newspaper and asked if she could call us when the room was ready. Only one king bed , No newspaper, and no call ( as we walked in she said was just going to call me ) Breakfast was delicious !

The facilities are great but it was a real shame we couldn’t have anything except breakfast via room service and couldn’t have food or drinks in the pool. We also didn’t get our bags sent up until 2.5hrs after we’d checked in despite asking twice.

Excellent service and great value for money.

No directions from hotel car park, difficult to find way in to hotel from the car park. Able to check in before room ready and filled out required paperwork and returned later for room allocation but reception person could not give us a time when room would be ready, it was 1.30pm 4/4/21 when arrived. On return to obtain room and keys we informed a different person on reception that we had already checked in and just required room number and keys. The person had difficulty finding our check in details then asked us to fill out form that we had already filled previously, We informed him of this and he mentioned something about did not know what had been done previous.He began to register 2 key cards having to to this repeatedly for some reason. Eventually issued room and 2 keys. During the one night stay we found 1 key card was not working. Lucky i had not given one key card to my wife which she would normally keep in her purse but did not take purse when we went out so i had the 2 key cards enabling us to use the one that worked. We did not become aware of one not working until returning in the evening when it was too late to worry about as only stayed the one night.

I had a lovely stay at the Como Melbourne MGallery over the Easter long weekend. The staff were very friendly and helpful. The room I stayed in was lovely. Clean, spacious, decorated nicely and all amenities worked well. This was my first stay with you and I will definitely stay with you again in the future and also recommend the hotel to friends and acquaintances. Thank you to everyone who helped me and made my stay a great experience!! Beth

The room was beautiful and spacious and the gift of sparkling was lovely for my partners birthday.

We stayed at The Como for two nights over the Easter long weekend and got a great deal through the Accor sale. Stayed in a 1 bedroom with spa bath and it was so spacious, comfortable and clean. Our request for a quiet room with views and twin beds was met and the black out curtains provided a nice sleep. Spa bath was amazing and you get to keep their cute rubber duck. The rooftop pool was great with the retractable roof and sauna and gym facilities. Advice: book the pool in advance as due to Covid, they have limited numbers per hour. Great location with Chapel St and shops, cafes, restaurants and Palace Cinema just below and within easy walk. The Como Park is beautiful and peaceful as it's hidden from the main roads. Only minor issues: - no easily accessible power plugs in the bedroom, maybe cause of the twin beds, it was hard to find but it was right at the bottom under the beds. Even if it's king bed, the location of the plugs are not great as it's not at the side table level, so the cables probably can't reach the table and you don't want to be crawling on floor level to plug in your phone charger etc. But you can charge it at the big desk outside. - housekeeping didn't push the twin beds to proper position after room was cleaned, it was pushed against windows instead. Easy to push it back into position. - request for late check out was granted but the keycard was not programmed to the later time so couldn't go back into lift and room and had to go back to reception to reactivate it. Overall, really enjoyed our stay and it's big and spacious, unlike most standard hotels with a long hallway and so many rooms just next/opposite each other. Will definitely stay at The Como again.

Felt welcomed upon arrival and the room was clean

A lovely hotel. We stayed there several years ago during the French Festival and had a great time. This visit did not disappoint us. Great location, great breakfast and very good staff. I would highly recommend it.

Great hotel excellent check-in. A couple of things Need power points or usb by bedside tables Where the desk is seems wasted space a small dining table would be more useful Towels a little small for such a fine hotel

A personal service and everyone makes you feel valued

True 4.5 star boutique hotel. Excellent location close to CBD in busy South Yarra with lots of great restaurants and shopping. Lovely rooms and friendly team. Reasonably priced for the area. Happy to stay again and recommend if you like to be a bit outside the CBD.