The Como Melbourne 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,416 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,416 reviews

Customer review rating 1.5/5

Christopher R. Couples - Confirmed reviews ALL

I have sent 2 emails and Nil reply Dear Team, First of all we had a very good time at your hotel the last 2 days. However I am compelled to bring to your attention this mornings breakfast debacle. 1. I was told as a Platinum member I was only entitled to buffet breakfast, FYI I am a Diamond member. 2. The buffet food was cold and I question if it was the previous days left overs? 3. When I advised the waitress she opened the hash brown container and using her finger to test the temperature! Has she not heard of hygiene ? 4. Finally we received our Alacarte breakfast. 5. on Sunday the breakfast waiter was amazing !! 6. On check out your staff advised me that I was not entitled to daily breajfast. 7. I politely advised her as a Diamond member I was entitled and had confirmed this by email with your hotel a few days ago. You will agree as a 5 star hotel the above situation should not have occurred. Regards Christopher R. Sent from my iPhone

Customer review rating 3.5/5

Joshua T. Families - Confirmed reviews ALL

Friendly staff. Breakfast inclusion poor and not included for children in room. Lack of crockery and glassware fpr a 2 bedroom apartment. 1 wine glass and 2 bowls. No water glasses.

Dear Joshua, Thank you for sharing your feedback following your recent stay. We’re pleased to hear you enjoyed our convenient location, friendly team, and smooth check-out experience. At the same time, we sincerely apologise that several aspects of your stay did not meet expectations, particularly regarding the breakfast offering, apartment equipment and condition, TV and Chromecast functionality, pool area maintenance, and WiFi speed. Your comments have been shared with the relevant teams as we work to improve the guest experience in these areas. We appreciate you taking the time to provide such detailed feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Scott Smith Front Office Manager

Customer review rating 4.0/5

Lesley M. M. Business - Confirmed reviews ALL

Room was great, only downside is I was incorrectly charged $20.00 for mini-bar item which I did not consume and was added to our room bill after we checked out. It has taken 2 emails and phone call to the Como to try and obtain a refund. I have now been advised it will be a further 2 weeks for a refund.

Dear Lesley, Thank you for your feedback. I’m pleased to hear you enjoyed the room and had a comfortable stay overall. However, I’m very sorry for the frustration caused by the incorrect mini-bar charge and the delays in resolving the refund. I completely understand how disappointing this would have been, particularly after needing to follow up multiple times. Please accept my apologies for the inconvenience caused. We appreciate your patience while the refund is being processed and your comments have been shared with the team for review to help improve our procedures moving forward. Warm regards, Scott Smith Front Office Manager

Customer review rating 1.5/5

Elizabeth A. Business - Confirmed reviews ALL

Hotel was tired. Grey and chrome colour scheme throughout. No style or personality to the place. Power plugs fallen out of wall. Had to pull side table out to reconnect, was so dusty behind. Mouldy shower cubicle. Had to close blockout curtains to get any privacy in the room. Kettle hidden in closet with no powerpoint. Couldn’t watch TV from bed or lounge chairs as TV positioned poorly. Stairs to lift impractical with suitcases. Overall the hotel is very tired.

Dear Elizabeth, Thank you for your feedback, and I’m very sorry to hear that your stay did not meet expectations. Please accept my sincere apologies for the maintenance and cleanliness issues you encountered, particularly the condition of the power outlets, dust, and shower area. This is certainly not the standard we aim to provide. I also appreciate your comments regarding the room layout and overall presentation of the hotel, and these have been shared with our team for review. We understand how disappointing this experience must have been and appreciate you taking the time to provide such detailed feedback. Warm regards, Scott Smith Front Office Manager

Customer review rating 2.0/5

Jeff T. Business - Confirmed reviews ALL

not the best stay. Room AC did not turn off or work. Breakfast was average. and Incorrectly charged on leaving - Should have been 2 nights car park at reduced rates plus a bad of chips ? which i was advised they would fix but did not

Dear Jeff, Thank you for your feedback, and I’m sorry to hear your stay did not meet expectations. Please accept my apologies for the issues you experienced with the air conditioning, breakfast, and the incorrect charges at departure. I understand how frustrating it would have been to be advised the charges would be corrected and then not see this resolved. Your comments have been shared with our team for immediate follow-up and review. If the adjustment is still outstanding, please feel free to contact us directly so we can ensure this is properly finalised. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future. Warm regards, Scott Smith Front Office Manager

Other web-users rate our hotel

  • 438 reviews 9.3/10 Location
  • 832 reviews 7/10 Room
  • 706 reviews 8.4/10 Service
  • 14 reviews 6.3/10 WiFi
  • 214 reviews 4.8/10 Cleanliness
  • 207 reviews 4.4/10 Amenities
  • 132 reviews 6.1/10 Breakfast
  • 43 reviews 3.3/10 Bar

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