The Como Melbourne 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,394 reviews

The Como Melbourne - Image 1
The Como Melbourne - Image 2
The Como Melbourne - Image 3
The Como Melbourne - Image 4

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,394 reviews

Customer review rating 4.5/5

Narelle C. W. Friends - Confirmed reviews ALL

Lovely accomodation. Stayed here with my BFF and the rooms were as described, large and very comfortable. Would recommend.

Dear Narelle, Thank you for your wonderful feedback. We’re delighted to hear you and your friend enjoyed your stay and found the room spacious, comfortable, and exactly as described. Thank you also for your recommendation. We hope to welcome you both back again soon. Warm regards, Scott Smith Front Office Manager

Customer review rating 3.5/5

Jeongpyo H. Couples - Confirmed reviews ALL

The loft penthouse was luxury and huge. It had a lot of amenities including in room sauna and huge bath. However the cleanness gave me the uncomfortable vibe. The spa was far from extreme level of clean. But, overall the room was nice.

Dear Jeongpyo, Thank you for your feedback. I’m pleased to hear you enjoyed the size, amenities, and overall comfort of the Loft Penthouse. However, I’m very sorry to learn that the cleanliness of the room, particularly the spa area, did not meet expectations. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review and follow-up. We appreciate your balanced feedback and hope to have the opportunity to welcome you back again for an improved experience in the future. Warm regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

David A. Friends - Confirmed reviews ALL

The staff, rooms, cleanliness - always excellent!

Dear David, Thank you for your wonderful feedback and for your continued support. We’re delighted to hear that you consistently enjoy our staff, rooms, and cleanliness, and that your stays are always excellent. We truly appreciate your loyalty and look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Customer review rating 4.5/5

Verity C. Solo - Confirmed reviews ALL

Thank you for a great stay. My room was comfortable and had everything I needed. The location is perfect. Your breakfast was excellent.

Dear Verity, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your comfortable room, our convenient location, and especially the breakfast. Thank you for choosing to stay with us, and we hope to welcome you back again soon. Warm regards, Scott Smith Front Office Manager

Customer review rating 4.0/5

Jo M. Friends - Confirmed reviews ALL

I like staying at The Hotel Como. While in need of touching up here and there, the rooms are comfortable, the hotel is well located and the breakfast is good. Staff are warm and friendly. That said: to those thinking in-house dining, avoid room service. We placed an order with reception on a Saturday night around 7:30 (or so). After almost two hours - and a number of calls to reception - our meals finally arrived. The risotto was not what was ordered, and both dishes were cold. We learned this can be attributed to the meals being prepared at The Olsen (a sister property located opposite The Hotel Como on Chapel Street) and delivered from there. Not a great culinary, operational or customer service approach.

Dear Mr. M. Thank you for taking the time to share your feedback and for your kind comments regarding our comfortable rooms, convenient location, breakfast offering, and the warm service provided by our team. We are delighted that these aspects of your stay were enjoyable. However, I am sincerely sorry to learn about your disappointing room service experience. The extended wait time, the need to repeatedly follow up with reception, the incorrect risotto order, and the temperature of the meals upon arrival are all well below the standard we aim to provide. We understand how frustrating this must have been, particularly when choosing the convenience of in-room dining. Your feedback regarding the operational process of meal preparation and delivery has been shared with our management team for review, as we continuously look for ways to improve both the quality and efficiency of our guest experience. Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to welcome you back and provide you with the high standard of service that you rightfully expect. Best Regards, Scott Smith Front Office Manager.

Other web-users rate our hotel

  • 429 reviews 9.3/10 Location
  • 827 reviews 7/10 Room
  • 700 reviews 8.4/10 Service
  • 14 reviews 6.3/10 WiFi
  • 215 reviews 4.8/10 Cleanliness
  • 208 reviews 4.4/10 Amenities
  • 133 reviews 6.1/10 Breakfast
  • 119 reviews 4.6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in South Yarra