The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,387 reviews

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The Como Melbourne - Image 1
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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,387 reviews

TripAdvisor Rating  4.4/5  1,265 reviews

Customer review rating 5.0/5

C. C. Couples - Confirmed reviews ALL

Really lovely staff members, always friendly and helpful. Good comfortable beds with good linen. Well located.

Dear C., Thank you so much for your wonderful review! We’re delighted you enjoyed the comfort, location, and especially our friendly team. A special thank you for mentioning Maya — we’ll be sure to pass along your kind words. We hope to welcome you back again soon! Kind regards, Scott Smith Front Office Manager

Customer review rating 2.5/5

Dame D. Business - Confirmed reviews ALL

The good: The suite - We stayed in a Junior suite, which was fantastically well equipped and well sized. The included office space made it fantastic for anyone who needs to do work on their stay, and the living and eating quarters were spacious, the bed comfortable, and the bathroom fantastically huge. The fitout - While not strictly 'new', the room fitting were appropriate, extremely comfortable, and didn't look tired or aged (with the exception of the bathroom, but that's not a dealbreaker). The location - It's impossible to go past the location of The Como, it truly is as central as it gets. Finding it, getting access to it, everything was a breeze. Plenty of shops and options downstairs and in the vicinity. The bad: The Smell -The entire suite (601) (and much of level 6 including the corridors) has a horrible stench to it, which smells like some combination of body odour and carpets that have been steamed but not dried correctly. We ended up having to purchase multiple cans of Glen20, Carpet Deodoriser, and Candles, while also leaving the doors/windows open - and yet the stench was still there. The Breakfast - While a buffet is the norm for a 5-star property, I can understand that with limited space the need to have an al-a-carte style menu. However the items were entirely hit and miss. The omelette, eggs, and coffee, absolutely fantastic. The smashed avocado and feta on toast managed to forget to have feta entirely, as well as clearly un-ripe and inedible avocado. Given the limited size of the menu with reasonably straightforward items on it, it would pay to get those items right. After two mornings of using our included breakfast, we did not use it any further. The Ugly: The Security - we opted for the hotel parking, which was directly in the front yard of the hotel. At $49 per night, it's a reasonable fee for guests given the location. Our car however was broken into either the first or second night (while we weren't using the car, and had it parked in the one spot). Given that the car was within 9 metres of the front desk, and that there is a live stream of security cameras beaming to the front desk, it's extremely disappointing to have this happen. I understand that this kind of thing can happen anywhere, but for it to happen under the nose of the staff in one of the few front yard car spots is gobsmacking. The staff and their communications - obviously after our break-in incident, we immediately let the staff know, called the police and made a report. The police required the CCTV footage to be able to determine whether it was a known perpetrator and if they could identify them to recover stolen items. The staff insisted that they would need to "comb" through the footage to identify the incident and provide it to police, despite the police suggestions that they provide the entire 18 hour window of footage and that they would be able to find the incident quicker. But, the staff were adamant. After this, we had to check in with staff a further FOUR times to receive any kind of progress report, update, or any form of basic communication on where they were up to with the process of "combing" through the 2 hours of playback (as the footage is replayed at 8x speed) - and received nothing but holding patterns. On our final day, as we were leaving Melbourne and now no longer able to follow up with the Police in person, we asked to speak to the General Manager, who agreed that staff should have provided the entire 18 hours of footage to the police who would be best placed to do their job and review the incident - both to see if recovery was possible, but also to identify the perpetrator and hopefully prevent them from conducting further break-ins to others. A passing apology was given, and no recompense for the terrible experience was offered. To be perfectly frank, this whole incident has left us with an extremely sour taste. Not for the incident itself (these things happen, we understand that, and we know the hotel has no control over the petty crimes of others), but for the absolute apathy and clumsy handling demonstrated by the staff of the Como. Given the hotels status as a 5-star property in a key part of Melbourne, one would expect a higher degree of service, a keener understanding of local police processes, and quite frankly, some empathy for their customers. Needless to say, despite the gorgeously sized and well equipped rooms, we will be leaving the Como off our accomodations list in future. Thank you to whoever is reading and reviewing this for taking the time to do so. D

Dear Damian, Thank you for taking the time to provide such detailed feedback following your recent stay with us. While we are pleased to hear that you enjoyed the space, comfort, fit-out and central location of your Junior Suite, we are genuinely sorry that several aspects of your experience fell well short of expectations. We are particularly concerned by your comments regarding the odour on the level and within the suite. This is certainly not the standard we strive to maintain, and we are addressing this with our housekeeping and maintenance teams to ensure it is thoroughly investigated and rectified. Your feedback on breakfast has also been noted. While we are glad to hear some items were enjoyed, we regret the inconsistency you experienced and have shared your comments with our food and beverage team for review. Most importantly, we sincerely apologise for the distress caused by the vehicle break-in and, more so, for the manner in which the situation was handled. While incidents of this nature are deeply unfortunate, we fully acknowledge that our communication, responsiveness, and support during this time did not meet the level of care, empathy, and professionalism you should expect from a hotel of our standing. Your comments regarding the handling of CCTV footage and follow-up communication are taken very seriously and have been escalated internally for review and improvement. We truly regret that this experience has left you with a sour impression of The Como. Please be assured your feedback has been shared with senior management, as it highlights areas where we must do better to support and care for our guests during challenging situations. Thank you again for your candid feedback. While we understand your disappointment, we do hope there may be an opportunity in the future to restore your confidence and provide the level of service that should have been delivered during your stay. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.5/5

Karen B. Solo - Confirmed reviews ALL

Comfortable, clean and spacious accommodation; convenient public transport access for the tennis and CBD; great brekky; very friendly, welcoming and helpful staff.

Dear Karen, Thank you for taking the time to share your lovely feedback and for the excellent rating. We’re delighted to hear you enjoyed your short stay with us during the Australian Open and that our location made it easy to access the tennis and the CBD. It’s wonderful to know you found the accommodation comfortable, clean and spacious, enjoyed our breakfast, and felt well looked after by our friendly team. Your kind comments will certainly be shared with the staff. We truly appreciate your support and hope to welcome you back to The Como Melbourne again soon — tennis season or not! Kind regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Debra C. Families - Confirmed reviews ALL

Room service and food excellent, even a bottle of sparkling on arrival to celebrate my mother’s birthday. Facilities also great with access to pool, sauna and gym, plenty of fresh towels. Shopping centres and public transport close by. Beds very comfortable. Breakfast was 5 star, highly recommend including breakfast in the stay.

Dear Debra, Thank you so much for your wonderful review and for awarding us a perfect score. We’re absolutely delighted to hear that your stay was such a positive experience and that our front of house team made such a strong impression. It’s lovely to know you enjoyed the room service and food, the facilities, and especially that the sparkling wine helped make your mother’s birthday celebration extra special — we’re so pleased we could be part of that occasion. Your comments about the comfort of the beds and our breakfast offering are also greatly appreciated. Thank you for your kind recommendation. Your feedback will be shared with the team, who will be thrilled to know their efforts were recognised. We truly hope to welcome you and your family back to The Como Melbourne again very soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.5/5

Philip C. Couples - Confirmed reviews ALL

Thurd time I have stayed and very likely to repeat as good rooms , great location and very good staff.

Dear Philip C., We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

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