The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,434 reviews

The Como Melbourne - Image 1
The Como Melbourne - Image 2
The Como Melbourne - Image 3
The Como Melbourne - Image 4
630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,434 reviews

Customer review rating 5.0/5

Rachel C. Business - Confirmed reviews ALL

Always willing to go over and above and help when required. Fantastic rooms. Great location.

Dear Rachel, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Customer review rating 0.5/5

Luke W. Business - Confirmed reviews ALL

Our preferred choice has always been Como for many years for our stays in Melbourne We have continually recommended Como to family, businesses and friends. After this experience I will not continue to do so. The room upon entering felt unkept, dirty, humid and not clean. The curtains were off the rails and half the other black out blinds were just pulled across looking really shabby and dirty. The bedroom window had a build up of scum or condensation filth. The aircon failed in the bedroom during the night. With no air flow and humid dusty environment, I was up most the night contacting reception and also trying to work out a way I could sleep. This is unacceptable. Our booking was for a week and I cancelled the following morning. My following day was greatly affected with no sleep as I had extremely important appointments to attend. I can’t begin to express how this stay impacted so many circumstances. And to be honest when notifying your night staff there should be prompt attention and an extensive problem solve to meet standard and money that is paid for a room under your brand, which sadly isn’t what it used to be.

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay with us. We are very sorry to learn that your experience did not reflect the standards you have every right to expect from us, particularly as a loyal guest who has supported Como over many years and recommended us to others. We sincerely appreciate the trust you have placed in our hotel over time, which makes it especially disappointing to hear of the condition of your room on arrival and the disruption caused during your stay. Please accept our apologies for the issues you encountered, including the cleanliness and presentation of the room, the condition of the curtains and blinds, the bedroom window, and the failure of the air conditioning overnight. We also regret the inconvenience caused by the lack of timely resolution when you contacted reception, and we understand how the resulting lack of sleep would have impacted your important appointments the following day. Your comments have been taken seriously and have been shared with the relevant management teams for immediate review. We recognize how frustrating this experience must have been and are genuinely sorry that we let you down. Thank you again for bringing these matters to our attention. Best regards, Scott Smith Front Office Manager

Customer review rating 3.0/5

Callum M. Business - Confirmed reviews ALL

I stayed for the first time (instead of the Olsen, which is my usual spot). Regretted it from check-in. The foyer represented the whole place. Cold, unfriendly and nothing going on. Even going from check-in to elevator with steps in between was an effort. Really! Housekeeping missed cleaning my room both days and I had to chase up, even then it was done basically. To be fair, the rooms are a decent size nd pretty well kitted out. The best thing about hotel is the location and front parking to enable Ubers to sit and wait at the door for you. Hopefully the Olsen will be able to take me next time I'm in town.

Dear Callum, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet expectations, particularly from arrival and throughout your stay. Please accept my sincere apologies for the housekeeping oversights and the need to follow up — this is certainly not the standard we aim to deliver. Your comments have been shared with our team for review and improvement. I do appreciate your balanced feedback regarding the room size and location, however I’m sorry we did not provide the overall experience you were expecting. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Warm regards, Scott Smith Front Office Manager

Customer review rating 4.0/5

Annette D. Couples - Confirmed reviews ALL

Experience is always nice however this time , I found out bed/mattress and pillows very uncomfortable

Dear Annette, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback and so sorry to hear about the bedding i have shared your feedback with our housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Customer review rating 4.0/5

Peter A. Families - Confirmed reviews ALL

Comfortable

Dear Peter, Thank you for your feedback. We’re pleased to hear you had a comfortable stay with us. We hope to welcome you back again soon. Warm regards, Scott Smith Front Office Manager

Other web-users rate our hotel

  • 440 reviews 9.4/10 Location
  • 835 reviews 7.2/10 Room
  • 716 reviews 8.3/10 Service
  • 14 reviews 6.3/10 WiFi
  • 218 reviews 4.9/10 Cleanliness
  • 208 reviews 4.5/10 Amenities
  • 130 reviews 6/10 Breakfast
  • 117 reviews 4.3/10 Food

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