The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,391 reviews

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The Como Melbourne - Image 1
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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,391 reviews

Customer review rating 3.5/5

Jennifer C. Friends - Confirmed reviews ALL

I have stayed several times over the years and found the vibe a but sterile this time. Reception staff were friendly and efficient, so absolutely no complaints there. The room was very spacious and bed was comfortable. However, when I moved the curtains, they felt dusty and I felt the bathroom was not as sparkling clean as in the past. When I saw the housekeeping staff, they seemed friendly and tbh, I did not mention this to them. I didn't like that there was no hand soap and did not like the position of the handwash bottle. The Como is still in an excellent location and is still good. The Como felt ""tired".

Dear Jennifer, Thank you for your continued loyalty and for taking the time to share such detailed feedback. We truly value guests who have stayed with us over the years. While we’re pleased to hear you found our reception team friendly and efficient, and that you enjoyed the spacious room and comfortable bed, we’re sorry that the overall presentation and “vibe” did not feel as fresh as on previous visits. Your comments regarding cleanliness, dust, bathroom presentation, and amenities such as hand soap placement are appreciated and certainly noted. We regret that this stay felt tired compared to your past experiences, as this is not the impression we want to leave — particularly with returning guests. Thank you again for your honest feedback, and we hope to welcome you back for a stay that feels more in line with the standards you’ve previously enjoyed. Kind regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Peter C. Couples - Confirmed reviews ALL

Always a pleasure to stay at the Como. Generous, well appointed rooms, most with lovely outlooks and very reliable and pleasant staff.

Dear Peter, Thank you for your wonderful review and perfect rating. We’re truly honoured to be your “go to” hotel and delighted to hear you continue to enjoy our excellent location, generous room sizes, and overall comfort. It’s especially pleasing to know you find our team reliable and pleasant — your kind words mean a great deal to us. We look forward to welcoming you back to The Como Melbourne again very soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.0/5

Richard W. Couples - Confirmed reviews ALL

TV didn't work and had to call maintenance. Bathroom looking tired and getting into and out of bath/shower was difficult as it was quite high. However, the bed and pillows were comfortable and the breakfast was good. The staff are excellent.

Dear Richard, Thank you for taking the time to share your feedback. While we’re pleased to hear you found our staff excellent, enjoyed the breakfast, and were comfortable in bed, we’re sorry that aspects of your stay did not meet expectations. We apologise for the inconvenience caused by the TV issue and appreciate your patience while maintenance attended. We also note your comments regarding the bathroom condition and the height of the bath/shower access, and understand how this could be difficult. Thank you again for your balanced feedback. We hope to have the opportunity to welcome you back to The Como Melbourne for a smoother stay in the future. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.0/5

Graham R. Couples - Confirmed reviews ALL

Great hotel everything you want is at your doorstep you dont even have to leave the Como centre we ate at the steak restaurant went to the movies at the Palace Cinema swam in the rooftop pool and enjoyed our spacious suite perfect stay

Dear Graham, Thank you for your lovely feedback and great rating. We’re delighted to hear you enjoyed your room upgrade and made the most of everything right at your doorstep, from dining and the cinema to the rooftop pool. It’s wonderful to know you had such a perfect and relaxing stay in your spacious suite. We hope to welcome you back to The Como Melbourne again soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.0/5

Kellie M. Families - Confirmed reviews ALL

It was hard to locate the front desk Coming in from the carpark. Little did i realise that they have a concierge which i would have happily used which is on me. It was clean and comfortable

Dear Kellie, Thank you for taking the time to share your feedback. We’re pleased to hear you found your stay clean and comfortable. We appreciate your comments regarding the difficulty locating the front desk from the car park, and we understand how this could be confusing on arrival. Your feedback is helpful as we look at ways to improve the guest experience. We hope to have the pleasure of welcoming you back to The Como Melbourne again soon. Kind regards, Scott Smith Front Office Manager

Other web-users rate our hotel

  • 421 reviews 9.5/10 Location
  • 825 reviews 7.5/10 Room
  • 694 reviews 8.3/10 Service
  • 11 reviews 7.4/10 WiFi
  • 207 reviews 5.3/10 Cleanliness
  • 127 reviews 6.3/10 Breakfast
  • 116 reviews 4.1/10 Food
  • 73 reviews 7.5/10 Pool

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