The Como Melbourne - MGallery

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The Como Melbourne - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 820 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

Hotel location

The Como Melbourne - MGallery

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

Telephone +61 3 9825 2222

Fax +61 3 9824 1263

Contact email

  • TULLAMARINE AIRPORT:  SKYBUS SOUTH YARRA STATION

  • By plane

    MELBOURNE At 29.4km / 18.27 miles - Shuttle paying

  • By train

    SOUTH YARRA At 0.4km / 0.25 miles

GPS:-37.839059, 144.996219

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our accommodation(s)

Offering boutique accommodation in the heart of South Yarra, The Como Melbourne MGallery by Sofitel is the perfect option for business or leisure travel. Outstanding service and elegant guest suites are a stylish feature at this chic Melbourne hotel. Suites feature well-designed black marble bathrooms with Japanese-style baths to soak in gorgeous luxury. Long stay guests can utilise the fully equipped kitchens and spacious living areas.

Our guest reviews

Our guest reviews for
The Como Melbourne - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  820 reviews

TripAdvisor Rating  4.5/5  1,241 reviews

Certificate of excellence 2022

Poor service

Customer review rating 2.0/5

Fiona Business - Confirmed reviews ALL

Very disorganised. No room service for dinner and this was not communicated. It requested documents to be printed. Waited an hour, called front desk who advised that it will be printed and delivered to my room. They then called and asked me to collect from reception. May be the result of insufficient staff currently.

Dear Fiona J., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence, in particularly around service and communication. I have also shared your feedback with our conference team regarding the packed lunch offering and will look at how we can improve this moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenna Italiano Acting General Manager

Another great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Hotel is in a great location, and the rooms are clean, spacious and self contained, all of which are important to us when visiting Melbourne.

Dear Michael R., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Fantastic stay

Customer review rating 5.0/5

Mandy Couples - Confirmed reviews ALL

We stayed in a junior suite for 2 nights for our wedding. The room was amazing and the staff were fantastic.

Dear Mandy A., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. We hope you had a wonderful wedding. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Always a good stay at the Como

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Was there for 3 days and found the staff to be helpful in everything. Only thing I would say is the rooms could be upgraded. Very clean and beds comfy. Shower heads could be better.

Dear Janine M., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your feedback on the shower heads. I have passed this feedback onto our maintenance team to rectify. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Fantastic once again

Customer review rating 4.5/5

Brad T. Families - Confirmed reviews ALL

Great service from staff, lovely breakfast and great room layout.

Dear Brad T., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your feedback regarding the couch in the room. We will be sure to make the necessary improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Fabulous customer experience!

Customer review rating 5.0/5

Rob N. Business - Confirmed reviews ALL

Your staff at the front desk were fantastic and efficient with their welcome on arrival and check-in. Your breakfast room staff were courteous and very helpful. Could not fault service, quality of the hotel, our room and hotel facilities. Will be back!

Dear Rob N., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Great stay

Customer review rating 5.0/5

Kat Couples - Confirmed reviews ALL

Great service

Dear Katrina J., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear your breakfast order was incorrect and I will share your feedback with our team to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Well located

Customer review rating 3.5/5

Wendy Solo - Confirmed reviews ALL

This hotel was well located and ALL of the staff I encountered were LOVELY.

Dear Wendy E., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Great location and great room

Customer review rating 4.5/5

Dan Families - Confirmed reviews ALL

Very friendly staff and nice property

Dear Daniel H., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

First Class Hotel

Customer review rating 4.5/5

Joseph G. Business - Confirmed reviews ALL

We arrived on Sunday 8 May to be greeted by Maya at reception whom we have known for many years. A seamless registration was followed by entry to our Suite which was spacious and well furnished. Marco brought up our bags and was very accommodating. We went to breakfast the next morning to be well looked after by Diana in the breakfast room. We were helped all week by Themis a new arrival at the hotel and the rest of the staff. Our young blonde room cleaner whose name escapes me was fabulous and the room was perfectly cleaned and with enough accoutrements. A great week in all.

Dear Joseph G., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially, Maya, Marco, Thermis, Diana and Keira (who was your housekeeping attendant). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Incredible Friendly Staff & Great Room!

Customer review rating 5.0/5

Thomas Couples - Confirmed reviews ALL

My stay at the Como exceeded expectations! The room was ample in size and amenities, the stand out however was the incredibly friendly and attentive front desk staff.

Dear Thomas F., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Aaron who checked you in on arrival. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Lovely room, bed and bath. Internal communications needs some work

Customer review rating 3.0/5

Michael Couples - Confirmed reviews ALL

Great facilities, but the service fractured. Staff were well meaning and eager to please but wonky procedures and inconsistent internal communication let them down.

Dear Michael M., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenna Italiano

Air conditioning hardly working.

Customer review rating 0.5/5

John H. Couples - Confirmed reviews ALL

Our room was 23 degrees with no window. Air conditioning not working. A health and safety hazard. Staff tried to help. Moved rooms. Just as bad. Even with fans temp was 23+. Received refund for one night of two but still dissatisfied.

Dear John H., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. John, I have sent you an email to discuss this matter further and welcome you to reach out to me directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenna Italiano

excellent service and great location and room...2 reservations

Customer review rating 4.5/5

Garry Families - Confirmed reviews ALL

wonderful ..staff super helpful...feels like home. only reservations were housekeeping very variable as to thoroughness with which room and bathroom were cleaned. good and bad days. also there is a problem with your limo service . on way from airport there was confusion nand we did not pay and after asking reception at least twice we still have not paid the $90-. on the way to airport, even though we booked well in advance the limo did not turn up and we had to cram 2 cases, 3 sasuage bags, 2 roller and 2 people.. into a taxi...verydisappointing.

Dear Garry S., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It was lovely welcoming you back to the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback regarding the limo service and apologies for the experience. We will follow up and ensure that this does not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

We’ll presented large rooms

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very comfortable stay. Very nice breakfast.

Dear Darren C., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano

Food was terrible, staff were excellent

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The staff were really lovely, but the food was so terrible. I was there for an overnight work conference and for one of the lunches was literally spaghetti Bolognese, but it wasn't the sort you'd expect from a 4 star hotel, but the sort you'd expect from a school. There was also about 20ish of us, and the food would often run out by the time it was the later half of the queue and the staff wouldn't have refilled it. Even the cooked breakfast which was $24 dollars was really quite subpar.

Dear Joanne H., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have also shared your comments with our Conference and Events team as well as our Food and Beverage team, to ensure we make the necessary improvements to our Food and Beverage offering. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenna Italiano

Convenient and comfortable

TripAdvisor rating 5.0/5

tomlu9999 TripAdvisor review

Great service and very relaxing stay. The staff were very helpful and courteous. We were there for a long weekend family holiday and would definitely recommend any wishing to stay in Melbourne. It was wonderful.

Excellent accommodation, great staff

TripAdvisor rating 5.0/5

Mrshoges2022 TripAdvisor review

We enjoyed our short stay in Melbourne, hotel staff very good, polite and happy. The location proved excellent many restaurants near by, unfortunately we had a function to attend and did not get to many.

First Class accommodation in great CBD LGA location

TripAdvisor rating 5.0/5

Peter M TripAdvisor review

Very comfortable accommodation in very quiet, comfortable rooms with excellent attention to detail throughout the property. First class customer service from very helpful & professional staff. Great location close to the CBD near Yarra River walks.

South Yarra Visit

TripAdvisor rating 5.0/5

jeanstewartheath TripAdvisor review

The Reception staff were exceptional. Anne Marie on the front desk was the nicest and most helpful receptionist we have ever met in all our travels. The glass of welcome champagne was perfect after a long flight and drive from the airport.The car parking was so easy and thank you again to your staff for making it so. We will be back to stay.

Dear jeanstewartheath, How lovely to read your feedback. Thankyou so much. I am delighted that you enjoyed your stay so much. We look forward to welcoming you back again in the future. Regards, Anne Marie Lennon General Manager

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