Dear Julie, Thank you so much for your wonderful 100/100 rating and for taking the time to share your feedback. We’re delighted to hear that you enjoyed the comfort of your stay, our convenient location, and the facilities we have to offer. It’s especially lovely to know that our helpful team contributed to such a positive experience. We truly appreciate your kind words and are thrilled to hear how much you love COMO. We look forward to welcoming you back again for another enjoyable stay! Kind regards, Scott Smith. Front Office Manager

Dear Deborah, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your kind feedback to Lionel he was so happy to hear that you had a great time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Jayne, Thank you for taking the time to tell us about your experience at the The Como Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your feedback with our maintenance team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear David, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Marie, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Andrew, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Steven, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Lisa, Thank you for taking the time to share your feedback. We're pleased to hear that you found our team friendly and accommodating, and that you enjoyed the spaciousness of the Junior Suite, along with some of the room amenities such as the T2 teas. However, we're sorry to learn that the condition of the room did not meet your expectations. Please accept our apologies for the issues you encountered, including the odour, the condition of the furnishings and spa bath, and the bathroom design and maintenance concerns. We understand how disappointing it can be when a property does not reflect the positive memories of a previous stay. We appreciate your candid feedback regarding the presentation and condition of the hotel. Comments such as yours are invaluable as we continue to review opportunities to refresh and improve our facilities. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back in the future. Warm regards, Scott Smith Front Office Manager

Dear Jane, Thank you for taking the time to share your feedback. I would like to sincerely apologise for your experience. It is clear there was a breakdown in communication during your stay, and I am very sorry for the frustration and disappointment this caused. Please accept my apologies for the condition of the room on arrival and the unpleasant odour issues you encountered. Unfortunately, the previous guest caused a minor flood in the bathroom after activating the spa jets before the bath had been filled with water. Our team was in the process of drying and treating the area to ensure it was fully resolved before the next arrival. However, the room should never have been released for occupancy while the drying equipment remained in place. I am following this up with the team to understand how this occurred and to ensure our procedures are being followed correctly. I completely understand your frustration and am sorry for the inconvenience and discomfort this situation caused. I have also reviewed the goodwill gesture that was offered during your stay and can confirm that your parking charges have now been fully refunded. In addition, I have arranged for a refund of 50% of your first night's accommodation. Both refunds have been processed, and you should see them returned to your account shortly, depending on your bank's processing times. Thank you again for bringing these matters to my attention. We genuinely value your feedback, and I am sorry that your stay did not reflect the standards we strive to deliver. I hope you will consider giving us another opportunity in the future so we can provide the level of service and experience that should have been delivered on this occasion. Warm Regards, Cory Norris-Jones General Manager - The Como Melbourne

Dear K., Thank you so much for your lovely feedback and for being a valued Gold ALL – Accor Live Limitless member. We’re really pleased to hear you enjoyed the location, spacious room and service from our team. It’s wonderful to know you also enjoyed your upgrade and welcome amenity, and we’re glad you appreciated our sustainability initiative. We look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Dear Ruth, Thank you for taking the time to share your feedback and for your positive rating. We are delighted to know that you enjoyed the spacious accommodation and had a pleasant experience with our team. We also appreciate your recommendations regarding the gym and hairdryers, and thank you for sharing these valuable suggestions with us. It was a pleasure having you stay with us, and we look forward to welcoming you back on your next visit. Kind regards, Scott Smith Front Office Manager

Dear Rodney, Thank you for taking the time to share your feedback. We are pleased to hear that you found your accommodation convenient and were satisfied with the cleanliness of your room. We are sorry to hear that the review process and follow-up communications caused frustration during your experience. We understand your concerns and appreciate you taking the time to share them with us. We hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Scott Smith Front Office Manager

Dear Richard, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your recent experience did not meet your expectations, particularly regarding communication, room service availability and the condition of your room. We understand your disappointment and appreciate you bringing these matters to our attention. Your comments are valuable as we continue to review and improve the guest experience. It was a pleasure to have you stay with us, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future. Kind regards, Scott Smith Front Office Manager

Dear Hamish, Thank you for your wonderful feedback and for your 90 rating! We’re delighted to hear you continue to enjoy your stays at The Como Melbourne, from our convenient location to the friendly and accommodating service. It’s always a pleasure to welcome you, and we look forward to your next visit. Warm regards, Scott Smith Front Office Manager

Dear Mary, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments about the teaspoons and sugar in your room with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Angela, Thank you for sharing your feedback. We sincerely apologise that your stay fell well below expectations. We’re particularly sorry about the delayed breakfast, lack of assistance with your bags, room servicing, and the issues with the bed and pool temperature. We understand how disappointing this would have been, especially given the rate paid. Your comments have been shared with our relevant teams for review, and we appreciate you bringing these concerns to our attention. Warm regards, Scott Smith Front Office Manager

Dar L., Thank you for your wonderful feedback and for rating your experience 100/100! We’re delighted you enjoyed the welcoming service, comfortable room, sauna and pool, and our convenient location. It’s especially pleasing to hear that our Front Desk team contributed to your stay. We truly appreciate your loyalty as an ALL Accor Silver member and look forward to welcoming you back soon. Warm regards, Scott Smith Front Office Manager

Dear Sanaz, Thank you for your wonderful review and for sharing your feedback with us. We are delighted you enjoyed our location, cleanliness, and especially the kindness and professionalism of our team. We will be sure to share your special mention with our overnight colleague. We also appreciate your constructive comments regarding the Wi-Fi, towels, and ALL Gold recognition. Your feedback is truly valuable and will help us improve our guest experience. We look forward to welcoming you back for an even more enjoyable stay. Warm regards, Scott Smith Front Office Manager

Dear Elisabeth, Thank you for your feedback and for sharing your experience with us. We are pleased to know you enjoyed our convenient location and had an overall good stay. We apologize that the coffee capsules were not replenished during your stay, and we appreciate you bringing this to our attention. We also acknowledge your feedback regarding the parking charges. We truly value your loyalty as a Gold ALL member and hope to have the pleasure of welcoming you back again soon. Warm regards, Scott Smith Front Office Manager