The Como Melbourne 5 stars

Big thanks to Jenna and the team at the Como Melbourne. Just back in Sydney after a wonderful weekend and stay at the Como. The check in and welcome was seamless and super professional, along with the delicious welcome drink. Our room was gorgeous and well appointed with everything we needed and more. The bath tub in the room was seriously next level, you have to see it to know what I mean. During our stay we had room service breakfast and dinner, both of which arrived promptly and were beautifully prepared. We also dined in the restaurant for breakfast which was superb. The room also had a perfect work space with fast internet which was perfect to finish work meetings when we arrived. The hotel pool which is indoors (but has a retractable roof for sunny days) was the perfect temperature. The gym also well equipped and super clean. Great also to see a hotel still very focused on cleanliness and hygiene post pandemic. Everything from the arrival, the lovely scent in the lobby, through to the accommodation, food and beverage, facilities and luxury bed exceeded our expectations. Big thanks to Jenna and the team again for making our stay so memorable. You and the team really make the hotel feel like a luxury home away from home. See you again soon.

Had to be moved due to noise coming from a unit on the roof on the first night of a four night stay. Not happy. The last two room services was very good. Como gave me financial compensation (paid quickly) and free breakfast as a result of the first night experience. All staff were friendly efficient and polite especially the woman who transferred me to another room on the first night.

Another fortnight at our preferred Melbourne hotel : the Como. The Como Staff are wonderful. The room was large and worked well for our needs but it looked a bit tired and needs either an upgrade or some maintenance. The breakfast was good but not like the last time we visited - our favourite staff remain and looked after us well. Things are pared back to the point where 8/10 is my rating rather than 10/10 last time.

We stayed at The Como Melbourne for our wedding anniversary weekend. As we had a couple of free nights from the Accor Plus program available, we chose the Como for one of them. It was very nice. The room was spacious and clean, we were welcomed with a nice drink and platter and we also had a nice handwritten note from the team. Really happy with the service, everything was easy and particular call out to Scarlett for her high level of service.

we have always felt really well looked after at the Como Not this time. We had a confirmation phone call on the Thursday from reservation staff where I had reiterated we have a profile where possible we have room 306!. The staff member said yes but at no stage did she say there was no chance of being upgraded as usual . We arrived and also had a 2 yr old grand daughter with us as her mum had taken unwell and we thought instead of cancelling there is always plenty of room in room 306 and it is very quite away from the bustle of South Yarra etc. we were told the hotel was fully booked and there is no upgrade.. a gentleman came over who I assumed was the Duty manager and repeated the statement and said what do you expect us to do! Extremely disrespectful to a guest. I understand upgrades are conditional but confirming the booking and spoken about the room the staff had the opportunity to tell me there was a good possibility I would not be upgraded. I would have then had the chance to reconsider using my Free Accor night at a different/ hotel. We were allocated room 606 , right on the door to the pool so banging constantly and then to make matters worse come 11.00!pm the traffic hoons going up and down the Main Street made sleep impossible . I would have thought finding a room even in the same grade away from the Main Street would have been a higher priority for a Platinum member. The view from the side window was disgusting very dirty, pidgeon poop everywhere and the supposed garden in a total mess. This is not acceptable standard for any room grade outlook. The swimming pool was so much colder than we have ever experienced. Your hotel pool has always been a lovely experience but it was extremely chilly in comparison . We were forced to get out as it was just too cold. We checked out and the same gentleman said oh you are good to go as we have a credit card obviously allocated . I was aware I was paying for the $40 upgrade from a free night and parking ! I didn’t check my email to later Sunday night only to find I had been charged for breakfast , which lead me to believe they are not aware of Platinum status. When I rang up the gentleman ( different person ) was very apologetic and said they would reverse it . This was done by Tuesday . Having stayed at the Como over many years we felt the way we were treated was disrespectful and not up to the exceptional standard we have experienced over many years.