The Como Melbourne - MGallery 5 stars

The staff at the Como are so welcoming. We have stayed there many times and it is always a great experience. The staff, presentation, location are all fabulous!

Our stays at The Como just get better every time we return. I cannot fault the service, the care, the support and the kindness that the whole team of staff show from housekeeping, room service, reception, maintenance, the brasserie and management. The past 18 mths has not been easy for any of them however they have shown professionalism every step of the way and have catered to the changing restrictions extremely well, which cannot have been easy. The rooms are always immaculate and each are configured differently (depending on the room requirement) with differing views from the gorgeous pin oak trees in the gardens to the extensive views of the surrounding suburbs and of the ever changing Chapel Street right on it door. No request has ever been too difficult to discuss, remedy or understand. The shared public facilities are always immaculate and their COVIDSafe protocols are excellent, it is due to their reassurances and these protocols that I feel that the safety and wellbeing of my kids and I are a priority. As stated at the beginning I cannot fault this amazing team and wish to thank every single staff member for making our most recent stay so enjoyable, we will no doubt be returning again later in the year. In the meantime I encourage all guests to appreciate how hard this incredible team is working to create for you a wonderful and enjoyable stay during such trying times. Oh and by the way if you think it’s worth commenting on dirt on the windowsill or not the right pillow or no bath in your room....priorities people, priorities....this hotel offers first class accommodation, customer service and location. It has built a long standing reputation for excellence so please do yourself a favour and appreciate the goodness for if you are staying at The Como you are very blessed indeed.

Hello, I wanted to express my thoughts following my most recent stay at Como last weekend for two nights. To give some context, I live four hours away and booked our stay two to three weeks in advance and noted that it was for two people and that we wanted two separate beds. On my way down to Melbourne I received a cal to say that the only option for two seperate beds was in a handicapped accessible room, I mentioned since I booked so far in advance surely my request should be accommodated but she told me this was not an option as they were fully booked. The other option was a king bed to share however this was not an option. With no other option as I had been told a matter of hours before checking in and also whilst driving, we checked in. I should also mention of high significance that during my previous stay at the Como I was given an accessible room again which I made a complaint about and was moved to another room - this should have been on my file. To my shock, I am then checked in to this new stay in the exact same room that I complained about on my last stay. I cannot believe that on two occasions I have been put into this same room after complaining about it previously. When paying for a nice hotel you want to have nice facilities in your room not to mention it was for a special occasion. Further, the fan in the bathroom didn’t work and the shower flooded the room. To be honest, it was a complete dampener on our stay in Melbourne. We were then transferred to another room for the second night but this should have never happened. I was not listened to on the phone to the lady that literally told me there was no other option. I booked so far in advance that this should not have been a problem especially when on my file I have made a request to change from a disabled room previously. My partner and I stay at this hotel most times we come to Melbourne and generally we enjoy our stay, but I have to admit I found the service including the customer service lady I dealt with very unprofessional and not understanding. Disappointing stay especially during the current times, to be accomodating of people’s needs should be at the forefront of your team.

The Como Melbourne are extremely accommodating, everyone there is welcoming and understanding. Throughout our stay we were greeted with a smile and attentive assistance from all the staff. The rooms are extremely comfortable and clean. It was a fab stay

Excellent experience and very hygienic good job to housekeepers and also for everyone's working in this hotel ...