The Olsen Melbourne - Art Series Hotel 5 stars

Customer review rating 4.3/5 1,237 reviews
The Olsen Melbourne - Art Series
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Hotel extras

  • Onsite Pool and Gym

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141
south yarra
australia

Tel: +611300092875

Fax: (+61)3/90401223

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS :-37.837909, 144.995693

Our accommodations

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Studio Suite

  • Max. number of persons: 2
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 3
  • Area: From 34
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite Twin

  • Max. number of persons: 5
  • Area: From 43
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

One Bedroom Deluxe Suite

  • Max. number of persons: 3
  • Area: From 44
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Open Plan Suite

  • Max. number of persons: 5
  • Area: From 88
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Deluxe Balcony Suite

  • Max. number of persons: 5
  • Area: From 91
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

John Olsen Penthouse

  • Max. number of persons: 5
  • Area: From 156
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Lake Eyre Penthouse

  • Max. number of persons: 3
  • Area: From 160
  • Views: City side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

TWO WRONGS BAR

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

High-end dining fused within a dive bar experience. Welcome to Two Wrongs.

SPOONBILL RESTAURANT

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddocak to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 170

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,237 reviews

Great location and very friendly helpful staff

Customer review rating 4.3/5

Susan W. Families - 27/11/2019 Confirmed reviews ALL

We were displaced because of the Qantas strike and they were good at finding us a room at 8.30pm after a big mix up with the hotel booking done on the Qantas site.

I won’t stay here again

Customer review rating 4.3/5

Samantha Business - 27/11/2019 Confirmed reviews ALL

- Only the bare minimum was ever done to clean the room. only the bed was made. Cupboards never closed, water left on the bath ledge, empty bottles never thrown away. - I’ve never stayed in a hotel/ boutique hotel with the same star rating where I had to fetch my own power adapter/converter - it’s customary for reception to bring it up to the persons room - I had to call reception for a price on items from the mini-bar. I noted to the person answering the phone that it was annoying that there is no price list in the room. She did not even apologize or get a price list sent up. - Further, I wrote a note asking the cleaner to leave a price list - this took 2 attempts before a price list was provided.

Lovely stay

Customer review rating 4.3/5

Mel M. Solo - 27/11/2019 Confirmed reviews ALL

Had a lovely few days at the Olsen. Particularly enjoyed the spa treatment. The studio room was fairly well equipped, but could have used a few small additional touches. The artwork throughout the hotel was gorgeous.

Inconsistent experience/service

Customer review rating 4.3/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

I stay with The Olsen regularly (at least once a month), and this stay was a bit of a comedy of errors. From only one person manning the check-in desk to not being recognized as a regular guest to being left on hold for nearly 10 minutes when I called down to having to go downstairs to request shower toiletries (no shampoo/conditioner/body wash) was left in the room, to having the toiletries delivered and finding they'd given me more body lotion but no body wash...it wasn't at all consistent with previous stays I've had at the Olsen, which were welcoming, efficient, and featured clean/comfortable rooms.

Ms

Customer review rating 4.3/5

Queenie C. Business - 27/11/2019 Confirmed reviews ALL

Fantastic! Nothing worth complaining, see you again next year, will be back with my family!

Enjoyable

Customer review rating 4.3/5

Jo Business - 27/11/2019 Confirmed reviews ALL

Loved the personalised service at the Breakfast restaurant. Lovely menu and staff are a real asset to you!

Wasn't as good as past stays.

Customer review rating 4.3/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Although I am not frequent visitor to Melbourne, I have tried to stay at Olsen whenever I have visted over the past 10 years. Initially it was great and a really fun hotel to stay at. The past two stays have been disappointing. Despite always trying to reserve one of your better rooms I have not received the best rooms the past two stays. The staff have been quite disappointing. They have been unfriendly, unwelcoming and not overly helpful (although Ruben on the front desk was an exception this time). The Hotel seems tired and the constant construction nearby is starting to wear thin.

Lovely hotel, great location

Customer review rating 4.3/5

Amy Friends - 26/11/2019 Confirmed reviews ALL

We had a girls weekend at The Olsen. Great room to share with a groups of girlfriends. Fab location.

Very Nice Hotel in great location

Customer review rating 4.3/5

Stephen O. Families - 26/11/2019 Confirmed reviews ALL

The hotel is what we have come to expect from the Art Series properties......... 5+ Star accommodation

Loved this hotel

Customer review rating 4.3/5

Jess Couples - 25/11/2019 Confirmed reviews ALL

We are from the country and booked this hotel last minute and are so glad we stayed here. We thought the rooms were lovely and loved the vibrance of the art deco. Rooms were equipped with everything we needed including a mini bar and found the rooms very quiet. Valet parking, location was great, staff were friendly and loved the bar downstairs for a few cocktails at happy hour.

Customer review rating 4.3/5

Francesca Couples - 25/11/2019 Confirmed reviews ALL

Great. Lady that checked us in and out was super lovely.

What stay?

Customer review rating 4.3/5

Peter (. O. W. D. S. Couples - 25/11/2019 Confirmed reviews ALL

I didn't stay at the hotel these dates. What are you doing using my name and email for someone else?

Pleasant stay

Customer review rating 4.3/5

Jk Friends - 24/11/2019 Confirmed reviews ALL

pleasant stay

Excellent - Great location, staff, room.

Customer review rating 4.3/5

Paula H. Business - 24/11/2019 Confirmed reviews ALL

Everything was great. The only 3 comments I would make: 1. Construction on Daly St. They started at 3:30 am the morning of Friday November 23rd. However the hotel was very gracious and provided a small credit. 2. The hotel billed me twice for my first stay and it took a bit to correct it 3. The wifi was fine but would block my access to certain sites deemed "insecure" when I knew the sites were in fact very secure...a bit of a pain but THE OVERALL STAY WAS WONDERFUL - LOVED THE ART AND NICE TOUCHES IN THE ROOM IE BOOKS. WILL DEFINATELY RECOMMEND AND RETURN.

Love thus hotel

Customer review rating 4.3/5

Imogen Solo - 24/11/2019 Confirmed reviews ALL

Fantastic, the Olsen is exactly what I need when staying in Melbourne, great location, stylish comfortable hotel, always quick and efficient.

Disappointing experience. Good location, comfortable bed, let down by poor housekeeping.

Customer review rating 4.3/5

Raquel P. Couples - 23/11/2019 Confirmed reviews ALL

We had a balcony room right in front of the construction work across the road, but this wasn't much of an issue as the glass doors kept the sound to a bearable level. The main problem was with the housekeeping. You would expect more cleanliness and attention to detail with a hotel of this reputation. When we arrived we had to call reception to empty the bathroom bin which had rubbish from the previous guests. There was a toothpaste smear on the frosted glass wall in the bathroom which remained there for the 3 nights we stayed at the hotel. The carpet did not appear to have been vacuumed - there was a hairpin and other bits and pieces which remained throughout our stay. We had to request sugar and milk for our coffee which they did not replace from one day to the next. There was only one spoon, etc. The first night we reported that our balcony light was not working and it remained that way throughout our stay

Wonderful

Customer review rating 4.3/5

Michelle Business - 21/11/2019 Confirmed reviews ALL

My stay was a wonderful mid week over night before a business workshop the next day, was just what I needed.

Hello Michelle, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I'm glad to hear you had a nice time and I hope the workshop went well for you. If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

disappointing

Customer review rating 4.3/5

Sally A. Families - 20/11/2019 Confirmed reviews ALL

Hello there, Thank you for this. I have been staying with the Olsen for over 6 years now on approx a yearly basis both from a business & family holiday basis (loyalty). I have also recommended this hotel to many colleagues and friends. I have to say, this last week of me staying there has been disappointing. 1st and foremost, I was given a tiny room when I arrived on the 13th and thankfully you were able to relocate me to a roomier one. Housekeeping were slow, I couldn't find the remote for 2 days and then eventually it was found at the bottom of the Doona. My bedside table was never wiped down & it was just grubby. The fridge was blowing out hot air and I ruined white a bit of food I had bought, thankfully maintenance were able to fix it. All in all, the room has become tired and a bit grubby. The other problem I had was how loud the hotel is - perhaps it was the location of my room,. Positives are the beds are super comfortable and it's in a lovely area. So sorry for this negative feedback as I was a huge fan... not sure I'd come back now which is a shame. Sally a.

Very secure and comfortable

Customer review rating 4.3/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

As above

Hello John, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Home away from home

Customer review rating 4.3/5

Kathleen C. Families - 20/11/2019 Confirmed reviews ALL

I have been staying alot at The Olsen since the beginning of the year. Every time I do, I am reminded of how friendly and helpful all the staff are. This last trip my mother stayed over. This was to celebrate a long stint in hospital. It was very special to share all the comforts of The Olsen with her.

Hello Kathleen, Thank you for the great review of our hotel, we are so pleased that you enjoyed another experience with us. We really appreciate the support you have shown us over the past 2 months and I know that the staff enjoying seeing you when you visit us. I'm pleased that we could play just a small part in this special stay that you and your mother had with us. If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…
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