The Olsen Melbourne - Art Series 5 stars

Customer review rating (ALL Rating) 4.3/5 1,886 reviews

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Description

Hotel extras

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Our accommodation(s)

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

GPS:-37.837909, 144.995693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,886 reviews

TripAdvisor Rating  4.5/5  2,635 reviews

Certificate of excellence 2024

Well located in heart of South Yarra

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

Always a wonderful experience and spoonbill restaurant is great value

Consistently good for a fair price

Customer review rating 4.5/5

John Solo - Confirmed reviews ALL

The room was light and spacious, the air conditioning worked well, the shower was hot and strong and the staff were friendly.

Good hotel, good posution

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed our stay.

Fabulous hotel

Customer review rating 5.0/5

Helen F. Couples - Confirmed reviews ALL

We stayed so my husband who has Parkinson’s could visit his neurologist. The staff at the Olsen are amazing please pass on our thanks to them.

Worst service I have ever experienced

Customer review rating 0.5/5

Gillian M. Business - Confirmed reviews ALL

I have never experienced such poor treatment and unprofessionalism during my travels across multiple countries. I was denied access to my fully paid room because I did not have a physical copy of my credit card, despite having paid in advance. This requirement was NEVER communicated to me during the booking process. I presented a copy of my driver's license and my credit card on my phone, but I was still refused entry. The staff member, Pip, laughed at my distress, which was not only humiliating but also led me to leave without ever staying at the hotel, leaving me stranded in South Yarra. It was appalling to find myself on the street at 5:30 PM, with my bag in hand and nowhere to go, while the staff laughed at my situation from inside the hotel. I will never ever ever stay at an Accor hotel again, especially The Olsen in South Yarra. Your service, staff, and overall attitude towards customers are unacceptable, unprofessional and should be a source of shame and embarrassment for the entire Accor Hotel Group.

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Other web-users rate our hotel

  • 533 reviews 9.1/10 Location
  • 1,005 reviews 6.8/10 Room
  • 857 reviews 8.5/10 Service
  • 6 reviews 2.6/10 WiFi
  • 289 reviews 5.3/10 Cleanliness
  • 152 reviews 6.1/10 Value
  • 122 reviews 7.5/10 Breakfast
  • 90 reviews 7.4/10 Pool

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