The Olsen Melbourne - Art Series 5 stars

during coved difficult to rate - e.g. pool empty

I booked this hotel for a night away for my husbands birthday. We live in regional Victoria and had a meal booked in Melbourne. This hotel was a perfect location for access to the city and Chapel St.

We booked in for my husband's 60th birthday. We were given a complimentary bottle of wine, which was much appreciated. The initial room allocated was quite cramped for a 2 night stay & due to COVID we were limited in our movements. We were upgraded without much fuss on request. Unfortunately, COVID dampened the feel in general & limited our access to services, which is no one's fault, just a reality in these times. It would be nice to visit again and use the facilities as advertised, when we are allowed .

The overall stay was good. The room was clean and quiet. The TV and Free Wifi was good enough and we slept well. That's all we wanted really. A relaxing weekend.

Nice hotel clean good location

Enjoyed our stay, loved that we could open a window for fresh air. Nice to have a coffee machine but was disappointed that there was no mini bar or we couldn’t order any drinks on room service.

I’ve stayed a lot with you (...and other Art Series hotels) and arrived late at night. Put in a pretty small room when there must have been other rooms available that didn’t smell like a sewer. I always wonder how hard it would be to just go to the room before a guest arrives and check it, turn the lights on, turn the bed down etc?? Is that reasonable feedback? The other day, I stayed at QT Melbourne...without being asked they upgraded me to a bigger, better room because there were rooms available. Which hotel do you think I’ll stay at next time and recommend to friends?

Had an excellent stay, staff were extremely friendly and helpful, from the receptionist at front desk to the cleaning and maintenance staff. We did note that there was a guest who was extremely rude to your staff, and they handled it very professionally, more so than I would’ve been able to.

I like your hotel and the Concierge staff are exceptional. Maybe it’s the issue of Covid 19 and the disruption to staff but as a 30 to 40 night e year guest it’s disappointing to have to regularly move rooms to get away from the noisy clonking of the lift mechanism on the upper floors, regularly find no blanket in the room, a second towel in the bathroom, Or no tissues under the sink. I even had an empty tube of body wash in my shower recess in this last stay. Perhaps the fact that I backed into a concrete pillar and damaged my car has contributed to my negativity. I’ll put it all down to Covid shall I? See you next stay.

Unfortunately I received no towels no toilet paper and a bathroom that had not been cleaned after the previous guest the basin and floor were really dirty This was particularly disturbing considering COVID-19

After worrying that a stay in a hotel during Covid times would be stressful Nick and the rest of the front desk staff were fantastic. Friendly and helpful I had a great stay. The Olsen is in a fabulous location with plenty of cafes and restaurants open in the area . I always look forward to my stays there

It is always a pleasure staying at The Olsen and this time was no different. Location is awesome. Room was great. Staff were great. See you again soon.

very quiet even on main road. great hotel. considering it was a art collection hotel, the frames in there room were cracked, prob wanted to have more attention to the care.

Staff were lovely and services were great.

We go down to Melbourne frequently and enjoy your facilities, the pool and gym are fantastic. Unfortunately with covid we weren’t able to use facilities this time........understandable. Rosie on front desk is warm and friendly and very professional.