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The Olsen Melbourne - Art Series 5 stars

Customer review rating 4.2/5 2,345 reviews

ALLSAFE approved hotel

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The Olsen Melbourne - Art Series
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+ 13 Services

Hotel extras

  • Onsite Pool and Gym

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry Paying
  • Beauty salon Paying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage Paying
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
Business services
  • 10 Meeting room(s)
  • Copy/print service available Paying

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 south yarra
australia

Tel: +611300092875

Fax: (+61)3/90401223

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS :-37.837909, 144.995693

Our accommodation(s)

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Studio Suite

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite TwinNon contractual photo

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

One Bedroom Deluxe Suite

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Open Plan Suite

  • Max. number of persons: 5
  • Area: From 88 / 947 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Deluxe Balcony Suite

  • Max. number of persons: 5
  • Area: From 91 / 980 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

TWO WRONGS BAR

Type of cuisine: Other cooking style

High-end dining fused within a dive bar experience. Welcome to Two Wrongs.

SPOONBILL RESTAURANT

Type of cuisine: Bistro

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddocak to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 170

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,345 reviews

Tired Hotel in Great Location

Customer review rating 2.5/5

Stevez Couples - 02/06/2021 Confirmed reviews ALL

Great location but the hotel is old and tired.

Dear Stephen Z., Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Art Series The Olsen Team

Good stay

Customer review rating 4.0/5

Anonymous Business - 02/06/2021 Confirmed reviews ALL

Pleasant overnight stay in a comfortable room with good facilities at the Hotel

Dear ROBERT MR K., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team

Good location

Customer review rating 4.0/5

Anonymous Couples - 01/06/2021 Confirmed reviews ALL

Good.

Dear Ellie C., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that our hotel onsite car park is subject to available and cannot be reserved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team

Like family!

Customer review rating 5.0/5

Ryan Families - 31/05/2021 Confirmed reviews ALL

To all the staff at the Olsen Hotel as well as the booking staff at Mantra Group, I want to thank you for your kindness and generosity throughout our stay. We have stayed at the hotel on many occasions over the years including our wedding, and throughout the uncertainty of COVID. To us, the Olsen feels like a family. The service and support from the staff has always been held exceptional and the personable approach always leaves a smile on our faces. We look forward to seeing you again soon xxx

Dear RYAN M., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It was a pleasure to have hosted you and your family. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team

Great stay for holiday and I will come again

Customer review rating 5.0/5

Kyo W. Couples - 31/05/2021 Confirmed reviews ALL

Nice place to stay, excellent facilities in the hotel and comfortable room. Shopping and lots of good restaurant even some gallery's around that location. We have a great holiday there.

Dear Yiming W., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team

Fantastic spot

Customer review rating 4.5/5

John Business - 30/05/2021 Confirmed reviews ALL

The hotel is in a great location service is good the extra size of the rooms Makes it great for longest styes

Dear JOHN H., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team
Customer review rating 5.0/5

Rowena D. Friends - 30/05/2021 Confirmed reviews ALL

Great room, although I wish I didn’t have the bathroom I had, it was maybe meant for someone requiring disabled facilities.

Dear Rowena D., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team
Customer review rating 0.5/5

Anonymous Friends - 30/05/2021 Confirmed reviews ALL

Your hotel needs to be renovated - it’s disgusting

Dear Jared C., Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful Art and Furnishings, great locations

Customer review rating 4.0/5

Anonymous Business - 28/05/2021 Confirmed reviews ALL

Love the Olsen for it's art and design flair. Great location and service at the desk. My only gripe this was with the restaurant, where I ordered dinner on a quiet night and it took thirty minutes for the entree and meal to arrive. The staff were apologetic, though would have appreciated a discount for my time.

Dear SUZAN MS L., Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Art Series The Olsen Team
Customer review rating 4.0/5

Chris H. Couples - 28/05/2021 Confirmed reviews ALL

Very enjoyable stay in a great location

Dear Chris h., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Art Series The Olsen Team

Great location! Disappointing room.

Customer review rating 1.5/5

A R. Families - 28/05/2021 Confirmed reviews ALL

Second time we stayed at this hotel. The first time in January of 2020 we stayed in a Two bedroom open plan suite. It was furnished beautifully and super clean. We just stayed recently again on the 23rd of May and we are so disappointed. Decided to upgrade our room, due to it being my husbands birthday, this time and stay in a Two Bedroom Deluxe Balcony Suite. Well over $500 per night. The room smelt putrid. The bathroom had paint peeling off the ceiling and the sink had holes and cracks in it. The carpet was lifting in the entry way. When you pay that sort of money, I felt really ripped off.

Dear Annette R., Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Art Series The Olsen Team

Another great Art Series Hotel

Customer review rating 4.0/5

Anne Couples - 26/05/2021 Confirmed reviews ALL

Always fun staying at the Art Series hotels and the Olsen at South Yarra is no exception. Clean, safe and friendly with some great art on the walls and art books to enjoy. Perfect location for food, galleries, river walks, transport.

Dear ANNE M., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel in great location, friendly and attentive staff

Customer review rating 4.5/5

Anonymous Friends - 26/05/2021 Confirmed reviews ALL

Nice hotel in great location, friendly and attentive staff - only downside was that some of our powerpoints in the room didn’t work

Dear Kassandra A., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Might have had its Day

Customer review rating 3.5/5

S V. Couples - 26/05/2021 Confirmed reviews ALL

My wife and I stayed at the Olsen 7 years ago and it was fantastic. We decided to do this again recently and its probably the last time. its a bit tired now, however that wasn't the real issue. Its not having enough staff. We paid for two nights including breakfast each day. Day one it took 1 hour to get our breakfast AND we got in at 10am when it wasn't at its busiest. I felt sorry for the poor manager trying to do the job of 4. They were severely understaffed and I think its still a legacy of COVID and the lack of internationals and students available to run cafes and restaurants. We decided not to use our breakfast voucher the next day. Management were very apologetic about the long wait for breakfast and gave us our meal for free, which was nice but they didn't need to we were happy to pay. Even though it took 1 hour to get breakfast no one checked in with us, asked as how long we had been waiting, or even gave us water. They could have even given us our coffee to ease the wait but that didn't come until food did. Real shame because the breakfast was really really nice. Sunday afternoon we ordered room service only to find no room service Sundays and Mondays after midday. WOW. Crazy for a hotel. It cannot say its a 5 staff hotel anymore. Its about 3 stars. I think the Olsen is struggling post COVID....although as i write this we have 15 outbreaks of COVID again and likely to go into another lockdown.

Dear Stacey, Thank you for taking the valuable time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address our staffing issues and we certainly are putting our 100% in recruitment and training, and thank you very much for understanding the current challenges faced not only by us but also the entire hospitality industry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great spot and fantastic breakfast

Customer review rating 4.0/5

Madeline Business - 26/05/2021 Confirmed reviews ALL

Stayed one night, the room was great very well appointed. Had breakfast the next morning in the restaurant, the food and service were fantastic.

Dear MADELINE K., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Restaurant was disappointing

Customer review rating 1.5/5

Beth Families - 25/05/2021 Confirmed reviews ALL

The room was fine but a bit dated, the restaurant staff were friendly enough but very obviously under trained

Dear Beth, Thank you for taking the time and trouble to complete a survey following your recent stay at The Olsen. At The Olsen we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Beth, please be rest assured that your helpful feedback will be passed to our restaurant management team and we thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to The Olsen in the near future. Yours sincerely,

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