The Olsen Melbourne - Art Series

Customer review rating (ALL Rating) 4.1/5 1,538 reviews

Hotel extras

  • To speak to a Reservations Consultant please contact 1300 987 610

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

ALLSAFE approved hotel

Our accommodation(s)

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street

GPS:-37.837909, 144.995693

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,538 reviews

TripAdvisor Rating  4.5/5  2,566 reviews


Customer review rating 1.5/5

Mark P. Solo - Confirmed reviews ALL

As a designer with an eye for detail, I was very disappointed with the standard and quality of my room. Both bedside lamps were broken and wonky, joinery doors broken, bedside table had been broken and them screwed back together…still not fixed so water slid off. Clear smear down the mirror and a 40 minute wait for car to come from valet! On booking my stay the girl not only got my email address wrong, but also my name…oh and not to mention a 3 hour wait for bucket of ice! You need someone like me with a detailed eye to do a ‘Hotel Inspector’ to get them rooms up to scratch for the money you are charging!

Well located

Customer review rating 3.5/5

Jason P. Families - Confirmed reviews ALL

Nice rooms. Good location

Great location, lovely staff

Customer review rating 4.0/5

Rebecca S. Business - Confirmed reviews ALL

Overall my stay was lovely, a couple of small things with the room - the stove top had a button missing so couldn't use (I didn't need to use it), the curtain had come off a couple of it's hooks and one of the chairs was broken. Room 414. To be honest none of it effected my stay. It was clean, tidy and super comfortable. But might pay to get those things looked at. The food both room service and in the restaurant was lovely, fresh and fast. Service was great during the week.

Pleasant stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I stay regularly at the Olsen monthly. Could improve in the invoice process as I've had to email and chase up several times. I expected the invoice to be in my inbox within 24-48 hours.

Good location, rooms are tired now. Doesn’t have the same nice smell in the lobby. My bed was uncomfortable

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

My bed was really uncomfortable which has never happened before, normally it’s super comfy. You could feel the x2 beds pushed together in the middle- there was no topper

Dear Sarah M., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your compliments regarding our convenient location. However, we apologize for any inconvenience you experienced with the condition of the rooms, the lobby smell, and the discomfort of your bed. We understand that the appearance of the rooms fell short of your expectations, and we regret any disappointment caused. Please be assured that we take your comments seriously, and we will be addressing this matter with our housekeeping and maintenance teams to ensure that any tired aspects are promptly attended to and rejuvenated. Regarding the lobby smell, we strive to create a welcoming and pleasant atmosphere for all our guests, and we apologize if we did not meet your olfactory expectations during your stay. We will certainly review our scenting strategies to ensure a consistently pleasant aroma in the lobby area. We are sorry to learn about the discomfort you experienced with your bed. Our intention is to provide our guests with a comfortable and restful sleep, and we apologize for any inconvenience caused by the lack of a topper and the noticeable gap between the beds. Your feedback highlights areas for improvement, and we will review our bedding arrangements to ensure a more seamless and comfortable experience for our guests. We genuinely appreciate your valuable feedback as it helps us identify areas where we can enhance our services and facilities. We strive to provide exceptional experiences for all our guests, and your comments will certainly assist us in delivering a more enjoyable stay for future visitors. Should your travels bring you back to our area, we would be delighted to have another opportunity to provide you with a more satisfying experience. Please do not hesitate to reach out to us directly, and we will be happy to assist you with any specific requests or concerns. Once again, thank you for your feedback, and we hope to have the pleasure of welcoming you back in the future. Warm regards,

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Other web-users rate our hotel

  • 422 reviews 8.7/10 Location
  • 874 reviews 5.7/10 Room
  • 681 reviews 7.6/10 Service
  • 25 reviews 2.2/10 WiFi
  • 256 reviews 4.1/10 Cleanliness
  • 140 reviews 5.6/10 Value
  • 76 reviews 6.1/10 Breakfast

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