The Olsen Melbourne - Art Series 5 stars

Room was good and liked being on the 14th floor. Breakfast was okay but disappointed when I asked for a piece of toast I was told it would be extra. I think this is very petty & money hungry. Also, was disappointed with the gym at the hotel. I didn’t want to have to go out of the building to work out.

Great location great facilities friendly staff awesome artwork

I had a wonderful experience. The check in staff went above and beyond and gave us an upgrade plus a free bottle of champagne and a late checkout. The rooms were very comfortable and I felt like it was homely but modern and expensive too. The happy hour bar was also great. Unfortunately it was raining and we didn't get to use the pool but hopefully I will come back another time to use it. Thankyou

The first day the room was not serviced until late afternoon. Communication with some of the cleaning staff was at times difficult. Room service trays outside guest rooms were sometimes not cleared away until the following day. The deck area above the pool is looking a little tired. The front desk was extremely efficient and polite.

Uncomfortable bed and the restaurant didn't give the discount at breakfast.

We really enjoyed the experience. Loved the location. Staff were very helpful, room was well appointed and very comfortable. Really liked the kitchenette type rooms.

Room was lovely, staff friendly, food was excellent & best & quickest room service ever

Rooms overall good, location terrific, restaurant nice, staff mostly friendly but not enough of them during our stay. Fantastic pool area and main point of difference but let down by being dirty and in great need of attention. We did enjoy the room and it's facilities. Only negative was bathroom basis chipped and needs replacing. Attempted repairs only made it look worse. Seems a bit short staffed but the ones we did interact with were friendly and helpful. Main disappointment was pool area. It looked tired and unloved which is crazy given it is summer and this is really the stand out feature of The Olsen in a competitive market. Basic things like light fittings absolutely covered in cobwebs, a big layer of grease and grime around the water level and when you look over the edge you see the roof next door (which I think is the restaurant) covered in mould or green algae or something. Not enough comfortable seating around the pool and pool towels not replenished or kept in an orderly manner. The upper pool decks look tired and unloved too. There was some half hearted cleaning going on on one day of our stay which meant we couldn't use the upper deck anyway. I find it hard to understand why this whole area wouldn't be sparking BEFORE the onset of summer.

The receptionist was very friendly and helpful. I asked for soy milk to go with my coffee and they brought some from the restaurant without charge. Stayed here for 4 nights, absolutely no complaints.

Dated rooms and facilities, friendly staff.

It was okay

Enjoyed location; hotel a little shabby; access impacted by construction works opposite; drainage odour in lobby and bathroom.

No problems at all. Excellent

Room service was continuously pleasant, prompt, courteous and very accommodating - however - the concierge upon arrival and upon leaving was VERY inhospitable. Upon arrival we were not greeted, we were met with just a long, distant glancing stare. Finally, the gentleman at behind the reception counter took our bags up. Upon leaving, no assistance whatsoever from concierge yet again, nor help from any staff on that matter. I will not consider staying here again.

The room was comfortable and adequate and great value. We liked the location, being close to dining options and the Yarra River for riding bikes the next morning. There were some minor details that could have been done better - stains on bedding, shower cap not stocked, soap used already, bathroom cupboard warped so that it didn't close properly, system was down so our room wasn't ready at 4pm.