The Olsen Melbourne - Art Series 5 stars

Great room, spacious. Terrific pool. Friendly staff

Check in was a little lengthy but staff are very friendly. Everything was clean and the facilities were good. Restaurant and bar were lovely. Bed extremely comfy!! Bathroom light was broken so couldn’t turn it off at night. Had to take the key out of the electric power box and got too warm during the night. Bed room was neat and modern with plenty of space included a kitchenette. Only one bedside lamp which didn’t work. Books on the shelf were a little dusty. A little on the pricey side but great location and would stay again!

Room layout different to that on my booking.com so disappointing. Pool area very run down -spiral stair case coming away from the wall and furniture frayed. Hotel very tired. Restaurant smelled like their was sewage problems. No toilet paper in foyer toilets. Not enough towels in the room although we booked in 4 people. On a positive note, staff on front desk were very friendly and professional. Staff in restaurant were exceptionally nice too. Housekeeping had cleaned room to a high standard. Overall will not stay again for it was not good value for money.

The hotel is situated off Chapel Street, very good access to shops and nightly. Hotel room was smaller than I expected but it was tidy. I liked the large mirror. Only issue I found was that the shampoo, conditioner, and body wash was unseal and previously used. These need to be replaced for health and safety reasons. Small details are important.

This was my first time I had stayed at The Olsen and I absolutely cannot fault it. It is a beautiful looking hotel with great facilities. The highlight for me was the above exceptional customer service I received from Rosie. To say that she looked after me well is an understatement and your organisation is truly blessed to have her.

Felt comfortable; easy access to meetings; people happy to see you.

My stay at the Olsen was 5 star from when the moment I first walked in the doors. Greeted with a smiling and friendly staff, they genuinely wanted to be there and help me with my check-in. Being my first real stay in Melbourne since COVID hit I was a little trepid to say the least, but there COVID protocols and genuine happy and helpful attitude were a blessing, and were well adhered, they made my stay safe and relaxing. It only improved from there, any request was meet with no resistance and seen through above my expectations. My breakfast was delicious, I had the omelette, coffee was on point. The rooms were comfy and luxurious while maintaining a homely feel. Check out was seamless and I will be staying back at the Olsen every time i am back staying in Melbourne. Thanks Olsen Team for a great experience.

Three of us stayed here as part of moving to South Yarra. Staff were very helpful, and the hotel is ideally located. Fun pool location overlooking Chapel St.

We spent a three day break visiting family in South Yarra. Our room was comfortable and airy with a pleasant outlook and we enjoyed efficient friendly service while feeling comfortable with COVID safety

We were caught in the midst of the lockdown and all the staff at The Olsen were so accommodating and amazingly supportive with helping us make the most of our stay. The rooms were lovely and the location ideal

Very helpful at front desk, but it did take 3 efforts (2changes of room after unpacking) to find a room that was suitable. W ehad advised that we needed an extra bed for a night. FIrst room was very low and literally just above an outddor public terrace outside our window. Second room was smaller and too dark, the third room, 2 doors along was perfect - lots of space and light. Not sure why we didnt just get put in there in the first place.

Could not fault my experience at the Olsen. The rooms was stunning and spacious. Loved the décor. The location was great for all that we had planned over the weekend. Would recommend to others and would stay again.

Hotel art is known for being "generic", but not in The Olsen. Simple thing such as having the walls populated by works of John Olsen can make a huge difference to hotel stay. Also, the availability of a pool where one can do a few laps in the morning sets the day on the right course.

I've probably stayed 40 nights at the Olsen over the last 2 years, the experience has been consistently good

Good room and faclities. Most lamp/light bulbs didn't work. Forgot to tell reception.