The Olsen Melbourne - Art Series Hotel 5 stars

Loved the personalised service at the Breakfast restaurant. Lovely menu and staff are a real asset to you!

Although I am not frequent visitor to Melbourne, I have tried to stay at Olsen whenever I have visted over the past 10 years. Initially it was great and a really fun hotel to stay at. The past two stays have been disappointing. Despite always trying to reserve one of your better rooms I have not received the best rooms the past two stays. The staff have been quite disappointing. They have been unfriendly, unwelcoming and not overly helpful (although Ruben on the front desk was an exception this time). The Hotel seems tired and the constant construction nearby is starting to wear thin.

We had a girls weekend at The Olsen. Great room to share with a groups of girlfriends. Fab location.

The hotel is what we have come to expect from the Art Series properties......... 5+ Star accommodation

We are from the country and booked this hotel last minute and are so glad we stayed here. We thought the rooms were lovely and loved the vibrance of the art deco. Rooms were equipped with everything we needed including a mini bar and found the rooms very quiet. Valet parking, location was great, staff were friendly and loved the bar downstairs for a few cocktails at happy hour.

Great. Lady that checked us in and out was super lovely.

I didn't stay at the hotel these dates. What are you doing using my name and email for someone else?

pleasant stay

Everything was great. The only 3 comments I would make: 1. Construction on Daly St. They started at 3:30 am the morning of Friday November 23rd. However the hotel was very gracious and provided a small credit. 2. The hotel billed me twice for my first stay and it took a bit to correct it 3. The wifi was fine but would block my access to certain sites deemed "insecure" when I knew the sites were in fact very secure...a bit of a pain but THE OVERALL STAY WAS WONDERFUL - LOVED THE ART AND NICE TOUCHES IN THE ROOM IE BOOKS. WILL DEFINATELY RECOMMEND AND RETURN.

Fantastic, the Olsen is exactly what I need when staying in Melbourne, great location, stylish comfortable hotel, always quick and efficient.

We had a balcony room right in front of the construction work across the road, but this wasn't much of an issue as the glass doors kept the sound to a bearable level. The main problem was with the housekeeping. You would expect more cleanliness and attention to detail with a hotel of this reputation. When we arrived we had to call reception to empty the bathroom bin which had rubbish from the previous guests. There was a toothpaste smear on the frosted glass wall in the bathroom which remained there for the 3 nights we stayed at the hotel. The carpet did not appear to have been vacuumed - there was a hairpin and other bits and pieces which remained throughout our stay. We had to request sugar and milk for our coffee which they did not replace from one day to the next. There was only one spoon, etc. The first night we reported that our balcony light was not working and it remained that way throughout our stay

My stay was a wonderful mid week over night before a business workshop the next day, was just what I needed.

Hello there, Thank you for this. I have been staying with the Olsen for over 6 years now on approx a yearly basis both from a business & family holiday basis (loyalty). I have also recommended this hotel to many colleagues and friends. I have to say, this last week of me staying there has been disappointing. 1st and foremost, I was given a tiny room when I arrived on the 13th and thankfully you were able to relocate me to a roomier one. Housekeeping were slow, I couldn't find the remote for 2 days and then eventually it was found at the bottom of the Doona. My bedside table was never wiped down & it was just grubby. The fridge was blowing out hot air and I ruined white a bit of food I had bought, thankfully maintenance were able to fix it. All in all, the room has become tired and a bit grubby. The other problem I had was how loud the hotel is - perhaps it was the location of my room,. Positives are the beds are super comfortable and it's in a lovely area. So sorry for this negative feedback as I was a huge fan... not sure I'd come back now which is a shame. Sally a.

As above

I have been staying alot at The Olsen since the beginning of the year. Every time I do, I am reminded of how friendly and helpful all the staff are. This last trip my mother stayed over. This was to celebrate a long stint in hospital. It was very special to share all the comforts of The Olsen with her.