The Olsen Melbourne - Art Series 5 stars

Customer review rating 4.2/5 2,019 reviews

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The Olsen Melbourne - Art Series
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+ 18 Services

Hotel extras

  • Onsite Pool and Gym

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
Business services
  • 10 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 south yarra
australia

Tel: +611300092875

Fax: (+61)3/90401223

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS :-37.837909, 144.995693

Our accommodation(s)

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Studio Suite

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite TwinNon contractual photo

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

One Bedroom Deluxe Suite

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Open Plan Suite

  • Max. number of persons: 5
  • Area: From 88 / 947 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Deluxe Balcony Suite

  • Max. number of persons: 5
  • Area: From 91 / 980 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Suites

Our restaurants and bars

TWO WRONGS BAR

Type of cuisine: Other cooking style

High-end dining fused within a dive bar experience. Welcome to Two Wrongs.

SPOONBILL RESTAURANT

Type of cuisine: Bistro

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddocak to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 170

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,019 reviews

Calm & well appointed

Customer review rating 4.0/5

Brett M. Business - 28/02/2021 Confirmed reviews ALL

Have not stayed with Olsen for quite a few years, however this experience was no different from the last. Great service as always – immaculate room comfortable bed with great linen all the things you require in a hotel.

Poor service

Customer review rating 1.0/5

R. Business - 28/02/2021 Confirmed reviews ALL

No explanation on checking in that room would not be made up and needed to request. Constant que wait times at the front desk or no staff on desk

Great place to stay

Customer review rating 5.0/5

Anonymous Couples - 28/02/2021 Confirmed reviews ALL

Really friendly staff, great location, easy parking, room very clean and comfortable, will be staying again:)

great location, lovely pool, clean room

Customer review rating 4.5/5

Grace Solo - 26/02/2021 Confirmed reviews ALL

There was no shampoo or conditioner in my room so I had to called ask for it but they brought it up straight away which was great.the staff were really friendly, I was served by anew staff member and he was great.

Dear Grace, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran Perica Front Office Manager The Olsen Melbourne - Art Series

The art is nice, but aspects of the hotel need fixing.

Customer review rating 3.5/5

Danielle Couples - 24/02/2021 Confirmed reviews ALL

The art and design of the hotel is nice, including the hotel staff who were friendly and gave us a bathtub upgrade on request. However, a few things in the hotel room need fixing. Bathroom light broken, bedside light on left so bright & fluorescent it’s unusable. TV was tilted all the way up to ceiling so could not watch movie in bed. No room service menu, once requested told dinner had ended. Kettle had off milk in it and smelt bad. Phillips clock really old, no USB chargers in hotel room. Bathtub tap kept falling off and really hard to switch from shower to bath water tap. Bacon at breakfast very dry and tasteless. Usually I don’t mind a few issues, but the list kept on growing so I think it would be helpful to address these ones for the next guest.

Dear Danielle, Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. Sincerely, Vedran Perica Front Office Manager - The Olsen Melbourne

Great room

Customer review rating 5.0/5

Paul Families - 23/02/2021 Confirmed reviews ALL

Great room, spacious. Terrific pool. Friendly staff

Dear Paul, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Good stay

Customer review rating 4.0/5

Tanya Friends - 22/02/2021 Confirmed reviews ALL

Check in was a little lengthy but staff are very friendly. Everything was clean and the facilities were good. Restaurant and bar were lovely. Bed extremely comfy!! Bathroom light was broken so couldn’t turn it off at night. Had to take the key out of the electric power box and got too warm during the night. Bed room was neat and modern with plenty of space included a kitchenette. Only one bedside lamp which didn’t work. Books on the shelf were a little dusty. A little on the pricey side but great location and would stay again!

Dear Tess, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Tired hotel

Customer review rating 2.0/5

Anonymous Families - 22/02/2021 Confirmed reviews ALL

Room layout different to that on my booking.com so disappointing. Pool area very run down -spiral stair case coming away from the wall and furniture frayed. Hotel very tired. Restaurant smelled like their was sewage problems. No toilet paper in foyer toilets. Not enough towels in the room although we booked in 4 people. On a positive note, staff on front desk were very friendly and professional. Staff in restaurant were exceptionally nice too. Housekeeping had cleaned room to a high standard. Overall will not stay again for it was not good value for money.

Dear Ali, Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. Sincerely, Vedran Perica Front Office Manager The Olsen Melbourne

Quirky, pleasant, small room

Customer review rating 4.0/5

L. Solo - 22/02/2021 Confirmed reviews ALL

The hotel is situated off Chapel Street, very good access to shops and nightly. Hotel room was smaller than I expected but it was tidy. I liked the large mirror. Only issue I found was that the shampoo, conditioner, and body wash was unseal and previously used. These need to be replaced for health and safety reasons. Small details are important.

Dear Jerome L., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Beautiful hotel, exceptional customer service.

Customer review rating 5.0/5

Sacha W. Solo - 17/02/2021 Confirmed reviews ALL

This was my first time I had stayed at The Olsen and I absolutely cannot fault it. It is a beautiful looking hotel with great facilities. The highlight for me was the above exceptional customer service I received from Rosie. To say that she looked after me well is an understatement and your organisation is truly blessed to have her.

Dear Sacha, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team and have specifically shared this with Rosie. I hope you were able to order the products you were sourcing from the art series shop Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran Perica Front Office Manager - The Olsen Melbourne

Well located

Customer review rating 5.0/5

Anonymous Business - 16/02/2021 Confirmed reviews ALL

Felt comfortable; easy access to meetings; people happy to see you.

Dear Trevor V., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleanor

Awesome Venue and Location

Customer review rating 5.0/5

Ken Business - 16/02/2021 Confirmed reviews ALL

My stay at the Olsen was 5 star from when the moment I first walked in the doors. Greeted with a smiling and friendly staff, they genuinely wanted to be there and help me with my check-in. Being my first real stay in Melbourne since COVID hit I was a little trepid to say the least, but there COVID protocols and genuine happy and helpful attitude were a blessing, and were well adhered, they made my stay safe and relaxing. It only improved from there, any request was meet with no resistance and seen through above my expectations. My breakfast was delicious, I had the omelette, coffee was on point. The rooms were comfy and luxurious while maintaining a homely feel. Check out was seamless and I will be staying back at the Olsen every time i am back staying in Melbourne. Thanks Olsen Team for a great experience.

Dear Kenneth, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran Perica Front Office Manager - The Olsen Melnourne

ideal location to explore groovy south yarra and chapel street

Customer review rating 4.5/5

Frank Families - 15/02/2021 Confirmed reviews ALL

Three of us stayed here as part of moving to South Yarra. Staff were very helpful, and the hotel is ideally located. Fun pool location overlooking Chapel St.

Dear Peter B., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleanor

A quiet comfortable stay in a convenient and pleasant place

Customer review rating 4.0/5

Colin K. Families - 15/02/2021 Confirmed reviews ALL

We spent a three day break visiting family in South Yarra. Our room was comfortable and airy with a pleasant outlook and we enjoyed efficient friendly service while feeling comfortable with COVID safety

Dear COLIN K., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleanor

Great Place, Wonderful Staff

Customer review rating 5.0/5

Michael Families - 15/02/2021 Confirmed reviews ALL

We were caught in the midst of the lockdown and all the staff at The Olsen were so accommodating and amazingly supportive with helping us make the most of our stay. The rooms were lovely and the location ideal

Dear Michael M., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope the next time you stay, it will be for the whole trip! Sincerely, Eleanor

well located

Customer review rating 3.5/5

Tina Families - 14/02/2021 Confirmed reviews ALL

Very helpful at front desk, but it did take 3 efforts (2changes of room after unpacking) to find a room that was suitable. W ehad advised that we needed an extra bed for a night. FIrst room was very low and literally just above an outddor public terrace outside our window. Second room was smaller and too dark, the third room, 2 doors along was perfect - lots of space and light. Not sure why we didnt just get put in there in the first place.

Dear Tina, Thank you for taking the time to tell us about your experience at The Olsen. I am sorry that your experience did not meet your expectations, for that please allow me to express my sincerest apologies. At The Olsen, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. We will most certainly investigate this further within our team to avoid that the same occurrence does not happen in future. Please do not hesitate to contact myself directly should you wish to stay with us again, to ensure the issues you experienced are not repeated. Warm Regards Vedran Perica Front Office Manager The Olsen Melbourne - Art Series

Well located pleasant stay

Customer review rating 5.0/5

Rebecca Friends - 14/02/2021 Confirmed reviews ALL

Could not fault my experience at the Olsen. The rooms was stunning and spacious. Loved the décor. The location was great for all that we had planned over the weekend. Would recommend to others and would stay again.

Dear Rebecca M., We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran

Great art on walls and beautiful swimming pool

Customer review rating 5.0/5

Anonymous Business - 11/02/2021 Confirmed reviews ALL

Hotel art is known for being "generic", but not in The Olsen. Simple thing such as having the walls populated by works of John Olsen can make a huge difference to hotel stay. Also, the availability of a pool where one can do a few laps in the morning sets the day on the right course.

Dear Virge, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran Perica Front Office Manager The Olsen Hotel - Art Series

Well located

Customer review rating 3.5/5

Jeff J. Business - 11/02/2021 Confirmed reviews ALL

I've probably stayed 40 nights at the Olsen over the last 2 years, the experience has been consistently good

Dear Jeff, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that we have updated your profile regarding the complimentary water you like to have placed prior to your arrival and we will be sure to have this placed in your room on your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran Perica Front Office Manager The Olsen Melbourne - Art Series
Customer review rating 3.5/5

Sue Solo - 10/02/2021 Confirmed reviews ALL

Good room and faclities. Most lamp/light bulbs didn't work. Forgot to tell reception.

Dear Susan, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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