The Olsen Melbourne - Art Series 5 stars

Customer review rating 4.2/5 1,422 reviews
The Olsen Melbourne - Art Series
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Hotel extras

  • Onsite Pool and Gym

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141
south yarra
australia

Tel: +611300092875

Fax: (+61)3/90401223

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS :-37.837909, 144.995693

Our accommodations

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Studio Suite

  • Max. number of persons: 2
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 3
  • Area: From 34
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite Twin

  • Max. number of persons: 5
  • Area: From 43
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

One Bedroom Deluxe Suite

  • Max. number of persons: 3
  • Area: From 44
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Open Plan Suite

  • Max. number of persons: 5
  • Area: From 88
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Deluxe Balcony Suite

  • Max. number of persons: 5
  • Area: From 91
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

John Olsen Penthouse

  • Max. number of persons: 5
  • Area: From 156
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Lake Eyre Penthouse

  • Max. number of persons: 3
  • Area: From 160
  • Views: City side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

TWO WRONGS BAR

Type of cuisine: Other cooking style

High-end dining fused within a dive bar experience. Welcome to Two Wrongs.

SPOONBILL RESTAURANT

Type of cuisine: Bistro

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddocak to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 170

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,422 reviews

Professional service, excellent facilities

Customer review rating 4.2/5

Dee Business - 16/01/2020 Confirmed reviews ALL

I haven't stayed for a while but the service is still excellent and the product is still a step above many other hotels. Everything works well (although it might be time to update the ipad docks in rooms), beds are super comfortable, room fittings are high quality and the quirky additions are still very much appreciated

Customer review rating 4.2/5

C M. N. Couples - 16/01/2020 Confirmed reviews ALL

Good location and car parking facilities. Attentive and friendly staff. Room clean but furniture a bit worse for wear. ( Doors and drawers not fitting well). Breakfast nice but table had crumbs ingrained in the grooves of the wood.

Ok

Customer review rating 4.2/5

Ed S. Business - 16/01/2020 Confirmed reviews ALL

Fine - nice room but a little small. Also the air con didn’t work so I am thankful it wasn’t a Warner night

Dear Ed, Thank you for taking the time to review our hotel. I am sorry to hear that your stay was not up to our usual high standards however we appreciate the feedback! I hope we see you again and we will do our best to ensure a flawless stay. Warm regards, Rosie

Satisfactory

Customer review rating 4.2/5

D J. Solo - 16/01/2020 Confirmed reviews ALL

I was disappointed that my room was not cleaned very promptly often very late in afternoon and on the day before I was leaving I was locked out of the room ? My key didn’t work and my internet was blocked,I would have liked a soup tray so I bought my own otherwise the staff were very helpful and good overall

Dear Ms j., Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay with us overall, however disappointed that we did not quite reach our usual high standards. We appreciate your comments regarding the cleanliness of the hotel. We have used this as an example with our team and are working hard to ensure this is not repeated in the future. If we can assist any further please do not hesitate to reach out. We hope to welcome you back to our hotel very soon. Warm regards, Rosie

I had a nice comfortable stay

Customer review rating 4.2/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

The staff were friendly and hospitable. Loved the quirky design of the room. The air conditioner was very loud, so loud that it was not possible to sleep with it on even though it was very warm. There was a large tear in the carpet in the middle of the room which brought down the overall feel of the space.

Good room with comfortable bed

Customer review rating 4.2/5

Anonymous Couples - 15/01/2020 Confirmed reviews ALL

Room was good and liked being on the 14th floor. Breakfast was okay but disappointed when I asked for a piece of toast I was told it would be extra. I think this is very petty & money hungry. Also, was disappointed with the gym at the hotel. I didn’t want to have to go out of the building to work out.

Dear Louise, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay with us overall, however I am disappointed that we weren't able to meet our usually high standards for your stay. We appreciate your comments regarding our facilities and I am happy to tell you we have plans of refurbishing the gym. I have also passed on the feedback for the restaurant. If we can assist any further please do not hesitate to reach out. We hope to welcome you back to our hotel very soon. Kind regards, Rosie

Awesome stay

Customer review rating 4.2/5

Kelleigh Couples - 14/01/2020 Confirmed reviews ALL

Great location great facilities friendly staff awesome artwork

Hello Kelleigh, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. We really appreciate knowing that you enjoyed the artwork and particularly thankful for your kind words about our staff. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Very comfortable hotel with a great location and staff

Customer review rating 4.2/5

Lauren Friends - 13/01/2020 Confirmed reviews ALL

I had a wonderful experience. The check in staff went above and beyond and gave us an upgrade plus a free bottle of champagne and a late checkout. The rooms were very comfortable and I felt like it was homely but modern and expensive too. The happy hour bar was also great. Unfortunately it was raining and we didn't get to use the pool but hopefully I will come back another time to use it. Thankyou

Hello Lauren, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. We always appreciate hearing from our guests, particularly when they mention thw work of our staff. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Front desk staff were very accommodating and professional

Customer review rating 4.2/5

Karen W. Families - 13/01/2020 Confirmed reviews ALL

The first day the room was not serviced until late afternoon. Communication with some of the cleaning staff was at times difficult. Room service trays outside guest rooms were sometimes not cleared away until the following day. The deck area above the pool is looking a little tired. The front desk was extremely efficient and polite.

Hello Karen, Thank you for taking the time to share your feedback. We are pleased to know that your stay was generally a positive one. We appreciate your comments regarding housekeeping and some areas of wear and tear. We have used this as an example with our team and are always looking to improve. While it has no bearing on your stay for this occasion, I'm pleased to say that plans are well under way for a hotel refurbishment, which is due to start in March. This is sure to improve areas of the hotel such as the sun deck. If I can assist any further please do not hesitate to reach out. If you are returning to Melbourne in the future I would encourage you to make contact with me. I would be more than happy to offer a nice room and rate as a gesture of goodwill. We hope to welcome you back to our hotel very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…
Customer review rating 4.2/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Uncomfortable bed and the restaurant didn't give the discount at breakfast.

Hello Richard, Thank you for taking the time to share your feedback. While disappointing, we do appreciate your comments regarding the bed and restaurant discounts. So that I can use this example for my staff, are you able to tell me if you presented the voucher or spoke to a team member about it? While I know that this has no bearing on your stay, I'm pleased to say that we are replacing all of our beds in the coming months. This is sure to make a nice improvement to the hotel. If I can assist any further please do not hesitate to reach out. If you are looking to return to Melbourne I would encourage you to contact me. I would be more than happy to offer a nice room and rate as a gesture of goodwill. We hope to welcome you back to our hotel very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Fantastic service and location. Great value

Customer review rating 4.2/5

Rose Couples - 13/01/2020 Confirmed reviews ALL

We really enjoyed the experience. Loved the location. Staff were very helpful, room was well appointed and very comfortable. Really liked the kitchenette type rooms.

Hello Rose, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. We appreciate knowing that you enjoyed your room and the location, but we are particularly thankful for your kind words about our staff. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Lovely Hotel, Great food & service

Customer review rating 4.2/5

Julie R. Couples - 12/01/2020 Confirmed reviews ALL

Room was lovely, staff friendly, food was excellent & best & quickest room service ever

Hello Julie, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us, especially the quick room service. I always appreciate hearing from our guests, particularly when they mention our staff. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Great location, interesting hotel but lacking in a couple of areas

Customer review rating 4.2/5

Susan F. Couples - 12/01/2020 Confirmed reviews ALL

Rooms overall good, location terrific, restaurant nice, staff mostly friendly but not enough of them during our stay. Fantastic pool area and main point of difference but let down by being dirty and in great need of attention. We did enjoy the room and it's facilities. Only negative was bathroom basis chipped and needs replacing. Attempted repairs only made it look worse. Seems a bit short staffed but the ones we did interact with were friendly and helpful. Main disappointment was pool area. It looked tired and unloved which is crazy given it is summer and this is really the stand out feature of The Olsen in a competitive market. Basic things like light fittings absolutely covered in cobwebs, a big layer of grease and grime around the water level and when you look over the edge you see the roof next door (which I think is the restaurant) covered in mould or green algae or something. Not enough comfortable seating around the pool and pool towels not replenished or kept in an orderly manner. The upper pool decks look tired and unloved too. There was some half hearted cleaning going on on one day of our stay which meant we couldn't use the upper deck anyway. I find it hard to understand why this whole area wouldn't be sparking BEFORE the onset of summer.

Hello Susan, Thank you for taking the time to share your feedback. I'm disappointed that your stay did not hit the mark on this occasion. I do appreciate your comments regarding the pool and sun deck areas. I do agree that this area is not up to standard. As you did notice, we were working to make improvements throughout your stay, but to be honest with you, these measures are simply cover ups for now. We have struggled to maintain these spaces, constantly dealing with dust and rubbish from the neighbouring building sites. I am pleased to say that plans are well under way for a full hotel refurbishment. After ten years of operation, we understand that The Olsen is showing signs of wear and tear. We are excited for these improvements and we know it will put a fresh look into the hotel. I know that this does not make up for what you experienced. So with this in mind I would like to invite you back to The Olsen later this year to see what we've done to the place. If you're returning to Melbourne I would encourage you to make contact with me. If we can assist any further please do not hesitate to reach out. We hope to welcome you back to our hotel very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Excellent services boutique hotel

Customer review rating 4.2/5

Felisa Z. Business - 12/01/2020 Confirmed reviews ALL

The receptionist was very friendly and helpful. I asked for soy milk to go with my coffee and they brought some from the restaurant without charge. Stayed here for 4 nights, absolutely no complaints.

Hello Felisa, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I always appreciate hearing from our guests and am always thankful for specific examples. I really happy to know that the team was able to provide you with your soy milk. It is just a small thing, but I know it means a lot for our guests. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Underwhelming

Customer review rating 4.2/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Dated rooms and facilities, friendly staff.

Satisfied

Customer review rating 4.2/5

Jennifer H. Families - 11/01/2020 Confirmed reviews ALL

It was okay

First time stay at Art Series - good location, rate, character - needs $$$.

Customer review rating 4.2/5

Anonymous Business - 11/01/2020 Confirmed reviews ALL

Enjoyed location; hotel a little shabby; access impacted by construction works opposite; drainage odour in lobby and bathroom.

It was excellent

Customer review rating 4.2/5

Lisa R. Friends - 11/01/2020 Confirmed reviews ALL

No problems at all. Excellent

Expectations SUBceded.

Customer review rating 4.2/5

Bianca Couples - 11/01/2020 Confirmed reviews ALL

Room service was continuously pleasant, prompt, courteous and very accommodating - however - the concierge upon arrival and upon leaving was VERY inhospitable. Upon arrival we were not greeted, we were met with just a long, distant glancing stare. Finally, the gentleman at behind the reception counter took our bags up. Upon leaving, no assistance whatsoever from concierge yet again, nor help from any staff on that matter. I will not consider staying here again.

Comfortable bed, good facilities, great location.

Customer review rating 4.2/5

Couple F. S. Couples - 10/01/2020 Confirmed reviews ALL

The room was comfortable and adequate and great value. We liked the location, being close to dining options and the Yarra River for riding bikes the next morning. There were some minor details that could have been done better - stains on bedding, shower cap not stocked, soap used already, bathroom cupboard warped so that it didn't close properly, system was down so our room wasn't ready at 4pm.

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