The Olsen Melbourne - Art Series 5 stars

Customer review rating (ALL Rating) 4.4/5 1,874 reviews

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Description

Hotel extras

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Our accommodation(s)

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

GPS:-37.837909, 144.995693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,874 reviews

Customer review rating 4.0/5

David K. Business - Confirmed reviews ALL

Easy to check in. Courteous staff. Gym could be a lot bigger but decent enough for a short stay.

Customer review rating 2.5/5

Thomas Q. Families - Confirmed reviews ALL

No upgrade, Room was tired, Basin had significant damage, No water in room ($5 each small bottle). Platinum Member - No special treatment. $25 Valet car parking was appreciated. No point delivering a small plate of Macarons and a Cheap bottle of Red if the customer doesn't like either.

Customer review rating 2.0/5

Miriam A. K. Couples - Confirmed reviews ALL

Thank you for staying in your lovely hotel. Below I have given some honest feedback. Upon arrival, we opted for no Housekeeping on our second day to save the environment. We thought two vouchers for coffee was a bit stingy, as surely, you save a lot more than the cost of two coffees on skipping one room. - I wanted to go for a swim while my husband was taking a nap. I asked for 2 robes to be sent up, as suggested by a note in the room. Doing this online was impossible (the note instructed to do so), so I had called housekeeping, which was forwarded to reception. I was waiting for ten minutes and realised they were probably busy. I decided to go to the pool area, hung the Do Not Disturn sign on the door so hubby would not be woken up, and left. - The Do Not Disturb sign was all sticky with traces of jam. - In the pool, there are three steps down into the water. There is a step missing. When you take the last step, you suddenly tumble into the water as that last step is twice as deep as the three earlier steps. After a swim, I took the first, high, step to climb out. I miscalculated the height and misstepped. I scratched my right knee on the underwater, sharp, pavers, and my knee began to bleed. - Upon my return to the room, my husband was awake, as room servic had ignored the Do Not Disturb sign and had been knocking loudly on the door. Apparently, they thought it took too long for my husband to answer the door, and they left what they were bringing on a towel on the floor. Leaving robes on a towel on the floor is acceptable, and they could have done so in the first instance when they spotted the Do Not Disturb sign. - Instead of robes, they had brought two towels. This was useless to me as I had requested robes. I called reception. They apologised. I mentioned that room service had ignored the Do Not Disturb sign. They apologised. - Two robes were brought but these were fleece robes for winter, not towel robes, Useless to wear when you go for a swim. I put them in the cupboard unused. - The young man bringing the robes was grumpy and unkind, clearly not happy to work in customer service. - When we went out, I passed Reception asking for desinfectant and a band-aid for my still bleeding knee. I explaned what had happened. They apologised and provided desinfectant and band-aid. So far my experience in the first 1.5 hours of my stay wasn't vey nice. On a happier note, when making the booking, I had mentioned that the weekend was for my husband's birthday. On the table we found a Happy Birthday card, saying that a surprise was in the fridge. There we found a complimentary bottle of bubbles. This was an absolutely lovely gesture for which I have thanked staff at Reception. Then the state of the room (110). This is no fault of the hotel, and I am really sorry that some guests treat your beautiful rooms with so little respect: - a big chip from the basin in the bathroom - chips from the shower threshold - doorstopper in bathroom broken off - missing cutlery tray in the dishwashing machine. The room itself according to the sales text online, promises more space. The illusion of more space is cleverly created with large mirrors. Thus works well. But the balcony is so narrow that you can't walk past the sun-chair, you have to sort of shuffle onto it. Finally something for housekeeping: - long black hair on the glass bathroom wall where the Olsen picture sits - no tea towels, no dishwashing liquid. We love the Art series hotels. We stayed at the Blackman before Covid. The Olsen is really beautiful, but our experience was below average, really nothing special. We will try another hotel next time. Regards, Miriam A. K. 8 Sorlie Place, Chapman ACT m.…

Customer review rating 5.0/5

Lachlan F. Couples - Confirmed reviews ALL

Greeted couteosuly on arrival, got advice on parking as the hotel car park was full. Discovered we had been given a penthouse room which was a surprise and a treat. It was a special occasion and the staff had kleft a card with a delicious treat and some bubbles in the fridge. What a great welcome!

Customer review rating 1.5/5

Isobel H. Business - Confirmed reviews ALL

Placed on a low level while there was a party/event going on a patio of the hotels a floor down from my window, so music and bass blasting till 11:30pm. Then my shower is broken and the shower head won't stay upright. Called reception to assist but there maintenance had gone home so the man at the desk tried to assist, but it broke again midway through shower. Maintenance came the next day, however one slight adjustment of the shower and it breaks again so maintenance had to come a second time forcing me to wait and be late for an event. I requested to be placed in another room, but receptionist said she believe they are booked up, but that she will call me back with confirmation and she never did.

Dear Isobel, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We deeply value the importance of attentive service and regret that you felt it was lacking. Rest assured, we take your comments seriously and will investigate the matter further to understand where we fell short in delivering the level of service we aim to provide to all our guests. Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. Once again, we apologize for the disappointment you experienced and hope to have the opportunity to restore your confidence in our hotel during your next visit. Kind regards, Raghu Sharma Assistant Front Office Manager

Other web-users rate our hotel

  • 664 reviews 9.2/10 Location
  • 1,018 reviews 7.2/10 Room
  • 909 reviews 8.4/10 Service
  • 5 reviews 7.9/10 WiFi
  • 281 reviews 6/10 Cleanliness
  • 134 reviews 7.6/10 Breakfast
  • 94 reviews 7.8/10 Pool
  • 43 reviews 3.6/10 Wellness Area

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