The Olsen Melbourne - Art Series

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The Olsen Melbourne - Art Series

Customer review rating (ALL Rating) 4.0/5 1,237 reviews

ALLSAFE approved hotel

The Olsen Melbourne - Art Series
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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Our accommodation(s)

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

Tel: +61 3 9040 1222

Fax: +61 3 9040 1223

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS:-37.837909, 144.995693

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,237 reviews

TripAdvisor Rating  4.5/5  2,524 reviews

very comfortable

Customer review rating 4.5/5

Martin Business - Confirmed reviews ALL

great service at evening check in

Dear Martin, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Room was good, but some feedback...

Customer review rating 4.0/5

Kane Families - Confirmed reviews ALL

I was happy with your hotel and the room etc but wanted to share a not so great experience. When we checked in late Saturday night you had what seemed like a footy team/bucks group in your foyer. As I was parking the car and my wife was checking in with our 2 small children, the group made several inappropriate comments to her of a sexual nature right in front of our kids. Now I am not unfairly holding the hotel accountable as you will see with my score but wanted you to know that having large groups of clearly drunk people in your foyer as guest are checking is not a great look for your hotel.

Dear Kane, Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. We are so please to hear you enjoyed your stay with us and do appreciate you letting us know about the encounter your family experienced. Please allow me to express my sincerest apologies to you and your family. We strive to provide a safe & comfortable experience for all our guests, so your feedback is very important for us to ensure we achieve this. We will monitor this kind of behaviour more closely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Olsen Team

Nice room but the service and stature of the hotel has declined

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I came down with my boss who stays their regularly - the hotel never remembers or has a record of his details and he has to fill out the same form every time he stays ! Complications with check in for myself, the front desk girl couldn't find my booking even after I gave her all my identification - then called the manager who found it straight away No room service on Sunday night and no snacks in the room - have the rooms changed to just serviced apartments? Toilets downstairs were dirty The cleaner started vacuuming the front of the hotel during the busy check in time in the morning with cords running every where while people were stepping over them to check in - stepping over them to try to get to breakfast - it looked terrible, really unprofessional and made the hotel look really cheap! Why cant they clean the front of the hotel before guests wake up and start arriving? Quite disappointing since I last stayed there and in fact the service and the whole feel of the hotel has deteriorated over the last few years... we will be booking into the Como from now on.

Great stay

Customer review rating 5.0/5

Jeny P. Friends - Confirmed reviews ALL

The front desk manager was fantastic, our rooms were great :)

Dear Jeny, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very satisfactory

Dear Michael, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We love the location , unfortunately this visit we asked 4 times to have room serviced and it took me to get cranky that this ended up happening so litttle disappointing

Dear Jacqui, Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. Please allow me to express my sincerest apologies regarding your room not being serviced without you having to ask. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with housekeeping to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Olsen Team

Disappointed

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Poor service Lack of loyalty recognition Hotel run down

Dear Scott, Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience as a valued loyalty member did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and if you would be interested to stay with us again, please reach out to us directly and we will ensure you and your family are well looked after. Sincerely, The Olsen Team

Disappointing

Customer review rating 1.5/5

Lindsay Couples - Confirmed reviews ALL

Small room and bathroom with no space next to the basin for a toothbrush. Insufficient and poor quality toiletries. On arrival, the safe was broken and there was no wifi in our room. When packing to move rooms, my shoes had to be taken to be dried as the bottom of the wardrobe was sopping. Later that day, I had to ask for them to be returned. There was no concierge at the concierge desk. The restaurant was overpriced and the quality of the food substandard. The positive aspect was that the staffwere obliging and helpful.

Dear Lyle, Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you experienced in your room to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Olsen Team

Disappointing

Customer review rating 2.5/5

Ronan M. Couples - Confirmed reviews ALL

Very poor check in experience. Hotel was booked via Qantas but I have no ID with me other than digital version, CC cards etc. was travelling with my wife who showed both Medicare and Private Health crass demonstrating my name was same as booking. Staff member said more proof was needed and I had to log onto internet banking and show my name. One we got through that, was told room wasn’t ready but one on a lower floor was. We’re told exact same room, just different view. Room on 3rd floor had view of laneway and was noisy with trucks. Booked room was on 14th floor- your staff really need to guide a guest better in these instances. The room itself had some major design flaws. Light in bathroom shines through glass partition to those sleeping, very disturbing. Terrible pillows and no extras supplied either. Was also told at check in was 10am but could be extended to 11. On check out was told check out is 11.

Very Comfortable Indeed

Customer review rating 5.0/5

Bev R. Families - Confirmed reviews ALL

Overnight stay for family wedding. Lovely room, very comfortable and front desk staff were extremely helpful in making us feel welcome.

Dear Bev, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Good stay

Customer review rating 4.5/5

Lauren D. N. -. M. Couples - Confirmed reviews ALL

Staff are extremely friendly and the location was fantastic.

Dear Lauren, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Great hotel, great location

Customer review rating 4.5/5

Rdg Business - Confirmed reviews ALL

Stayed for business.

Dear Roy, Thank you for taking the time to leave such a great review and we appreciate your feedback regarding your stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Olsen Team

Great location and friendly staff

Customer review rating 5.0/5

Josie V. Solo - Confirmed reviews ALL

I love art series hotels and this one is right in the heart of great shops and restaurants. The staff are friendly and helpful and the rooms are spacious and comfortable - with great art.

Dear Josie, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Customer review rating 1.5/5

Beth R. Business - Confirmed reviews ALL

have been a loyal member with Accor for 8 years and I have never had to make a complaint until now. I just stayed for 2 nights at the Olsen in South Yarra, I stayed here 3 years ago and it was good. However, this time I was put next to the lift which was distributive, I was given pool towels as bathroom towels, there was mould in the shower. ( Photos attached) The bed was uncomfortable and so were the sheets. I could hear running water through the wall from 4.30am both mornings from other people having a shower I assume. I am extremely disappointed and won’t be staying here again.

Noisey

Customer review rating 2.0/5

Richard G. Business - Confirmed reviews ALL

Glazing is not sealed. Noisey street. Bathroom basin had shaving stuble in it. not clean A/C control did not work No Cable/FOX/SKY

Enjoyable family break

Customer review rating 4.5/5

Kiki Families - Confirmed reviews ALL

Our room wasn't ready when we arrived but we were given drink vouchers which we used in the restaurant while waiting. We were pleasantly surprised when we finally got up to our family suite that we had been upgraded to a more spacious suite than we'd booked. We had one family member in a wheelchair so the extra space was wonderful. We thoroughly enjoyed our stay, staff were extremely friendly/helpful, our suite and the entire hotel was spotless (don't know about a few reviews thay have stated otherwise??), lovely surroundings, great pool, walking distance to Como House & gardens & amazing shops/restaurants... We thoroughly enjoyed our couple of nights at The Olsen and would definitely stay there again.

Dear Karen, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Good location

Customer review rating 3.0/5

Lesley Solo - Confirmed reviews ALL

Good location however the bed was uncomfortable, the shower floods the bathroom floor if the pressure is up & the pillows were non-supportive. Some staff in the restaurant I had to approach to get served.

Dear Lesley F., Thank you for taking the time to tell us about your experience at The Olsen Melbourne - Art Series. We are pleased to hear that you enjoyed your stay with us and appreciate your feedback regarding our rooms as we are always looking for ways we can improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Olsen Team

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

had to get moved to a new room as aircon was making loud noises (maintenance said its the bearings - old building). Then even in the new room (upgraded to top level - thank you) all night you would hear the clanging of the lifts (not a normal sound for lifts - must be old also). Lastly the wifi signal was poor (in both rooms). I was going to look at holding leadership team functions at this hotel but didn't bother talking to anyone after this experience.

Enjoyable stay

Customer review rating 4.5/5

Ah Families - Confirmed reviews ALL

Our time at The Olsen was enjoyable and comfortable

Dear Alison, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your feedback regarding housekeeping which we will forward to management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Olsen Team

Easy and pleasant

TripAdvisor rating 5.0/5

violetblue2u TripAdvisor review

Its always a pleasure to stay at The Olsen, we arrived early and were so lucky to be able to go to our room then, which was a bonus. Staff are welcoming and make you feel happy to be there and that nothing is a hassle. I like the location as it is out of the "main" part of Chapel road but such an easy walk or Tram ride down the street or into the city.

Dear violetblue2u, Its always a pleasure to host you at the hotel, and it puts big smiles on all of our staffs' faces reading your kind recognition of everyone's hard-work. Nothing means more to us than seeing our happy guests returning, it makes what we do all worth-while. Thank you again for your heart-felt comment and we cannot wait to see you again soon. Sincerely, The Olsen Team

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