The Olsen Melbourne - Art Series 5 stars

It was pleasant stay and was a stylish place to stay

I just loved my stay here. The Olsen has a great vibe. Cool and stylish yet welcoming and friendly. Love the pillow menu, and the art coffee table books. Really couldn’t fault it.

Excellent

We always love our stay at the Olsen. We visit our family often and choose to stay there. We hope on our next our request for top floor suits can be fulfilled.

Well done great stay

From a warm friendly greeting, the hotel met all of my needs, leaving me feeling refreshed when I departed.

My husband and I stayed here as we were in Melbourne for essential medical treatment for terminal conditions not related to the Corona Virus, however the same conditions put my husband at huge risk. The Olsen and the staff were very accommodating and helpful and we were relieved to see the high standards and precautions they have in place regarding the virus. We will feel very comfortable staying here again with trust that the risk of either of us becoming infected is minimal. We were able to check in early at no extra cost, to ensure we could self isolate as best we could and not have to walk the streets until we could check in and risk infection. Additionally, the bed is the most comfortable I have ever slept in, the menu at the restaurant is superb, great location and the facilities are fantastic. Thank you to the wonderful staff.

We were upgraded to a 2 b/room suite - very comfortable and well furnished and just what we needed for our one night stay

Great bed. Very comfortable. Room seating unsatisfactory, hard uncomfortable chairs in a small room with nowhere to relax except in bed. Basin in bathroom partially blocked and poorly draining. TV did not work and had to be reset by maintenance. Identical tubes (small) of shampoo, conditioner and body wash with fine print labelling requiring the wearing of spectacles to decipher.

Great little hotel with fun modern interior design. Very helpful staff. Great breakfast. Small gym but enough for a short stay. Love coming here

Very comfortable hotel, extremely good customer service.

Always a pleasure and appreciated the upgrade to the suite .

To be honest I will discuss the following. Tv would not turn off completely. It only went to a screensaver and I had to fall asleep with pillow on the top of my head. Volume of tv too low could not hear well or adjust. Remote control had no cover on battery and battery would fall out. Hairdryer only worked the first day of my stay. The rooms definitely need a revamp for the price thanks

Wonderful

Prior to arrival, I was looking forward to trying the swish hotel across from the Como (my regular haunt). The room was significantly smaller than what I expected, even though the size was advertised as being similar to a one-bedroom apartment at the Como. In the bedroom, i had to squeeze past the TV to get to the other side of the bed. I had to request that my room be serviced three times on Friday 6 March before it was finally done (partially) around 7 pm that evening. On Saturday 7 March I returned to the hotel a little after 9 pm. There was no parking available, so I parked at the side of the hotel. I dropped some items up to my room and came straight back down to give my car keys to the concierge. While returning the keys at 9,20 pm, I asked if the restaurant was still opened and was advised that it was open until 10 pm (your website states it is open until 10.30 pm). I went to the restaurant and spoke to a staff member who told me that the restaurant kitchen had already closed as it was a quiet night. It was a Saturday night and there were still several tables in the restaurant with guests sitting at them. The staff member advised that the options for dinner were Pizza or sandwiches. I had been working all day at our business and had not had anything to eat since breakfast at approximately 8.30 am. I did give some feedback to a staff member (Rose) at her request on departure. She advised me that I would be contacted later in the week; however, I have not had any contact since then (other than this survey email).