Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,671 reviews

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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Bar

Open 7 days for light meals, Meze Bar is perfect for enjoying your favourite drink, while catching up on work or winding down for the weekend. From 12pm - late, Meze Bar has an extensive beverage list featuring local wines, beers and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,671 reviews

TripAdvisor Rating  4.3/5  1,326 reviews

Customer review rating 3.0/5

Hitesh K. Families - Confirmed reviews ALL

I arrived at the front desk with family and whist checking in - staff at the front desk asked for a physical card for security. I advised her that I don’t carry physical card on me and have travelled from interstate. I had digital card but she informed that it is the policy and we won’t be able to check in without the physical card even though my whole stay was already been paid. I explained to her that I have two kids and had travelled from interstate. I also explained that we have stayed at various hotels in last 19 years across Australia and in the last 5 years , we have never been asked for the physical card and intact we were coming from RACV resort Ballart and we’re not asked for the card. She was least interested to see if there is any solution but insisted that without the physical card she won’t be able to check me in. I rushed to my car, checked glove box and found an old card which was about to expire but was still in date. Upon return to the desk - I was served by another staff who said we can accept digital card and perhaps the other staff didn’t know. When I expressed my frustration to the staff he said sorry but may be the staff didn’t know the process and rushed me to check in and gave me a chocolate. I was gutted but had to check in with kids. Carpet in my room was smelly and had to ask front desk to have it vacuumed. Staff at the front informed me that he doesn’t know when the housekeeping staff does the cleaning but will leave a note for the morning staff. Breakfast was really good but I was shocked to hear that Resturant didn’t make fresh naan or pita bread on premises. Upon checking, the staff stated that they don’t make it here and get it from the local bakery and staff heat it up and serve it. Totally unacceptable and we didn’t eat there again. Housekeeping staff was really good and that is all I could appreciate. I will try to not return to this place again.

Dear Mr K., Thank you for taking the time to share your detailed feedback regarding your recent family stay at Novotel Melbourne Glen Waverley. I sincerely regret that your experience did not meet your expectations and appreciate the opportunity to respond to your concerns. Please accept my apologies for the frustration you encountered during check-in. What you described is not reflective of the welcoming and supportive service we aim to provide, particularly to our ALL members travelling with family after an interstate journey. While payment security procedures are important, our team should always communicate them clearly and apply them with flexibility and empathy. I am concerned to learn that inconsistent information was provided, and this has been addressed with the team to ensure clearer understanding and confidence in our check-in processes moving forward. Regarding the condition of the carpet in your room, I am sorry for the inconvenience caused. We encourage guests to notify our Front Office team immediately of any housekeeping-related matters so they can be addressed as a priority. Our records indicate that on the night of 24 January 2026, a team member attended your room at approximately 1:00 am to deliver an item request, at which time this concern was not raised. Please note that our housekeeping operations run until a designated time each evening, and requests made very late at night may need to be facilitated the following morning. While we always strive to assist wherever possible, we kindly ask for guest understanding when requests fall outside standard operational hours. That said, your feedback has been shared with our housekeeping leadership to reinforce the importance of room condition checks. Thank you for your positive comments regarding the breakfast selection and our housekeeping staff. I do regret, however, that the sourcing of certain bread items did not meet your expectations. While some products are supplied by local bakeries and finished on-site, your feedback has been noted and shared with our culinary team for review. It is particularly disappointing to learn that these experiences have impacted your confidence in our hotel and the Accor loyalty program, especially given your long history of travelling and staying with hotels across Australia. Please be assured that your comments have been taken seriously and will be used constructively to improve service consistency and guest experience. Should you be open to it, I would welcome the opportunity to speak with you directly to better understand your experience and see if we may restore your confidence in our hotel. You are welcome to contact the hotel directly at your convenience. Thank you again for your honest feedback. I regret that we did not deliver the seamless and welcoming stay you deserved. Kind regards, James David General Manager

Customer review rating 3.5/5

Tony A. Families - Confirmed reviews ALL

Needs more parking

Dear Tony, Thank you for taking the time to share your feedback following your family stay at Novotel Melbourne Glen Waverley. We’re pleased to hear you enjoyed our location, found the hotel consistently clean, and especially loved the breakfast selection — your kind comments about these areas are truly appreciated. We do, however, acknowledge your feedback regarding parking availability. Our on-site basement parking is limited and subject to availability, which can be challenging during busy periods. That said, there are several convenient public parking options located within the immediate vicinity of the hotel, and our team is always happy to assist guests with directions or recommendations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future for an even better experience. Kind regards, James David General Manager

Customer review rating 4.5/5

Tammy G. Families - Confirmed reviews ALL

Had a great family weekend on a Basketball carnival. Location was exactly where we needed to be to minimise our travel and come back to a clean comfortable room each night.

Dear Tammy, Thank you for taking the time to share your feedback following your recent family stay at Novotel Melbourne Glen Waverley. We are delighted to hear that our location was ideal for your basketball carnival weekend and that you enjoyed returning each day to a clean, comfortable room. We’re especially pleased to know our Front Office team provided friendly, prompt service and assisted with your needs effectively. Your kind comments about our cleanliness and overall service are greatly appreciated and will be shared with the team. We also thank you for your constructive feedback regarding the pool and gym facilities. Thank you for choosing to stay with us and for recommending Novotel to others. We hope to have the opportunity to welcome you and your family back again in the future. Warm Regards, James David General Manager

Customer review rating 4.5/5

Francisco J. S. L. Business - Confirmed reviews ALL

I had a nice experience. Great service, quick attended and comfortable all the time

Dear Francisco, Thank you for sharing your feedback following your recent business stay at Novotel Melbourne Glen Waverley. We’re delighted to hear that you enjoyed an easy, comfortable stay and that our team delivered quick and attentive service throughout your visit, including check-in and check-out. Your kind comments and high recommendation score are truly appreciated. Thank you also for highlighting the Wi-Fi speed. We understand how important fast and reliable connectivity is for our business travellers, and your feedback has been noted and shared with the relevant team for review and improvement. We sincerely value your loyalty as an ALL Classic member and look forward to welcoming you back in the future. Warm regards, James David James General Manager

Customer review rating 5.0/5

Sylvain R. Couples - Confirmed reviews ALL

We had a very enjoyable experience at the Novotel in Glen Waverley. The reserved parking for Platinum members is a very nice touch. We enjoyed the breakfast especially making our own freshly squeezed orange juice and the barista coffee. We even had to opportunity to bring back our inner child playing some Maro Kart after dinner.

Dear Sylvain, Thank you very much for taking the time to share such a fantastic review following your stay at Novotel Melbourne Glen Waverley. I’m delighted to hear that you had such an enjoyable and comfortable experience with us. It’s wonderful to know that you appreciated the reserved Platinum member parking, our breakfast offering — particularly the freshly squeezed orange juice and barista coffee — and even the chance to have some fun with Mario Kart after dinner. Those little moments really do make a stay memorable. Your perfect scores across all areas, especially for our team and overall experience, are truly appreciated and will be shared with the team as great motivation. We are also grateful for your continued loyalty as a Platinum member of ALL Accor. Thank you once again for your kind feedback. We look forward to welcoming you back for another excellent stay in the future. Warm regards, James David General Manager

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Other web-users rate our hotel

  • 498 reviews 9/10 Location
  • 701 reviews 7.8/10 Room
  • 836 reviews 8.7/10 Service
  • 17 reviews 5.2/10 WiFi
  • 326 reviews 7.4/10 Food
  • 289 reviews 8.1/10 Cleanliness
  • 211 reviews 7.2/10 Breakfast
  • 142 reviews 5.8/10 Value

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