Novotel Melbourne Glen Waverley Hotel 4 stars

Customer review rating 4.5/5 9,284 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Melbourne Glen Waverley
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Room 1

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Hotel extras

  • WiFi, work space, 32-inch media-hub TV

  • Modern Australian dining, fresh local produce

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE MELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)Paying
  • GolfPaying
  • Grass tennis court (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150
glen waverley
australia

Tel: +61385612345

Fax: (+61)3/85612350

Check-in from 14h00

Check out up to 11h00

  • SPRINGVALE RD :  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27.96 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0.5km / 0.31 miles

GPS :-37.880932, 145.165207

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

URBAN CITIZEN

Type of cuisine: Regional

Urban Citizen is open for dinner on Thursday, Friday and Saturday nights. Bookings are essential.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CITIZEN

Non contractual photo

Enjoy a drink at Urban Citizen, choosing from our range of wines, beers, spirits, and cocktails. Hot and cold snacks are also available from the snack menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 242

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,284 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,279 reviews

Great service, good stay

Customer review rating 4.5/5

Angela M. Friends - 24/11/2020 Confirmed reviews ALL

Assisted with additional needs and requirements promptly.

Friendly Staff

Customer review rating 4.5/5

Anthony Families - 24/11/2020 Confirmed reviews ALL

Stayed with family including three kids. Staff were very friendly and looked after us. The rooms are immaculately clean and well presented. Thanks again for having us!

Dear Anthony, What a fantastic read, thank you for sharing your thoughts with me and it is so wonderful to know that even during these trying times our team were able to ensure you had a wonderful experience; with particular mention to our Housekeeping team for preparing your immaculately clean rooms! I shall be passing your feedback forward as I am sure it will be fantastic motivation for everybody. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Keep up the good work and your staff is top notch each one of them don’t loose them

Customer review rating 4.5/5

Muhammad H. Families - 23/11/2020 Confirmed reviews ALL

Brilliant service excellent value for money and the best staff each one of them they are a fantastic team

Dear Muhammad, What a fantastic read, thank you for sharing your thoughts with me and it is so wonderful to know that even during these trying times our team were able to ensure you had a wonderful experience. I shall be passing your feedback forward as I am sure it will be fantastic motivation for them all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Well located,

Customer review rating 4.5/5

Anonymous Families - 23/11/2020 Confirmed reviews ALL

Easy to book,

Dear Fausto, Thank you for taking the time to tell me about your recent visit to our hotel. It is always a pleasure to receive positive feedback and I am so pleased that you enjoyed your stay and found our hotel to be conveniently located and easy to book. I will share your review score with my team as I am sure it will be a wonderful motivation for them all during this unique time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Well appointed hotel and fantastic staff on check in and exit

Customer review rating 4.5/5

Cameron Business - 20/11/2020 Confirmed reviews ALL

Amazing staff who went out of there way to ensure my needs were met outside of the normal offering

Dear Cameron, We very much appreciate your comments regarding your recent stay with us at Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with the team members that you came in contact with. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the services we offer in re-establishing our hotel after our lengthy lockdown and the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Joleen R Hurst General Manager

Good to be back...

Customer review rating 4.5/5

John Families - 19/11/2020 Confirmed reviews ALL

It was good to be back and see all staff... Many good practices introduced post lockdown. New menu and bfasts were very good and welcome. Good friendly and professional service from staff.

Hi John, Thank you for coming back to stay with us. We always appreciate your comments regarding your stays at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with all the team you have mentioned. I am sure that this feedback will serve as continued encouragement to all of our staff as we strive to get our business back into the "new normal" after such a lengthy time spent not being able to look after our guests. Thank you again for sharing, and we will see you again in the near future. Kind regards, Joleen R Hurst General Manager

Friendly staff

Customer review rating 4.5/5

Karen Couples - 16/11/2020 Confirmed reviews ALL

It was our wedding anniversary and everyone was so nice to us there.

Dear Karen , Thank you for sharing your wedding anniversary with us and congratulations. We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your comments give us much encouragement in these challenging times and assists us on our journey to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Always a pleasure

Customer review rating 4.5/5

Gordon G. Couples - 16/07/2020 Confirmed reviews ALL

Despite the difficulties imposed by the covid-19 lockdown which reduces hotel accommodation to the minimum amenity, we appreciated the kindness and helpfulness of staff and the quiet, peaceful and comfortable stay.

Dear Gordon, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley and I wish to also thank you for your support to Accor Hotels during this unprecedented time. What an uplifting review; I am so pleased that although facility restrictions are in place you were still comfortable and enjoyed your experience here with us; with particular mention to our teams customer service and helpfulness. Your comments undoubtedly serve as a great motivation for our team and I look forward to sharing some positive news with them. We hope to welcome you back in the near future Gordon and thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Comfortable stay

Customer review rating 4.5/5

Anonymous Families - 12/07/2020 Confirmed reviews ALL

We had a fly-in fly-out appointment and needed somewhere to stay at the mid-way point between Melbourne and the outer Eastern suburbs. This was perfect. I couldn't quite work out the air-conditioning, which I like to turn off while sleeping, but overall we had a very nice comfortable stay. The beds were very comfortable, the room and bathroom were clean, basic tea/coffee making facilities and supply were fine for one night (water from bathroom as no sink in room). Breakfast available, but a bit pricey so we didn't order it and I cannot comment on the food.

Dear Valued Guest, Thank you for taking the time to provide feedback relating to your recent visit with us, and I also wish to thank you for your support to us in the unprecedented time. I was thrilled to read that you enjoyed your overall visit with us, even if you were here for only a short amount of time. There is a knack with our in-room air-conditioning and should we have the pleasure of your business in the future please do not hesitate to ask one of our friendly team to assist you at any time day or night, we are all here to ensure you are most comfortable. It is always a pleasure to receive positive feedback and thank you again for sharing your experience. We hope to welcome you again in the future. Sincerely, Joleen Hurst General Manager

Well located. Close to restaurants and shopping centre.

Customer review rating 4.5/5

Glenn Business - 07/07/2020 Confirmed reviews ALL

Wasn’t sure why the Assistant Manager wanted to debit my account on arrival and not at the end of my stay when I checked out. I have stayed in Accor Hotels all over the a World and this is the first time this has occurred?

Dear Glenn, I appreciate you taking the time to provide feedback regarding your recent stay with us. I do hope you had a comfortable visit with us and please accept my apologies for any confusion caused during your check-in experience. Here at Novotel Glen Waverley it is our our standard procedure for guests to settle their accommodation account upon arrival; after much feedback this procedure was put in place primarily with the aim of being able to offer a more efficient check-out experience. In addition we have found that some types of Credit or Debits cards when charged upon check-out hold a guarantee authorization; whilst this common practice with some banks it can still cause inconvenience for some guests which we try to avoid. Whilst this procedure has been put in place in the hope of improving our guest experience, it is optional and I shall most definitely address your feedback with our team and our Assistant Manager with the aim of ensuring we improve our communication moving forward. Thank you again for sharing your experience Glenn. I hope we can welcome you back in the near future. Until then take care and thank you for your support to AccorHotels during this unique time. Sincerely, Joleen Hurst General Manager

Great place to Stay

Customer review rating 4.5/5

Adam G. Couples - 06/07/2020 Confirmed reviews ALL

I was staying 1 night only . I was very happy. Excellent Customer service , Hotel room clean and very comfortable, Food very Yummy .Late check out 5pm . Would stay again anytime . Thank you

Dear Adam, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and I shall be sure to pass your gratitude forward. Your comments undoubtedly serve as great motivation for our entire team to continue working hard to refine our facilities and services. We hope to welcome you back in the near future Adam with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager
Customer review rating 4.5/5

Aimee P. Families - 04/07/2020 Confirmed reviews ALL

Very irritated about with your check-in policy though. My visa debit card has been charged twice. You’ve placed a hold on funds equivalent to the entire cost of my stay as well as taking the full amount at check-out. A week later I‘m still waiting for funds to be returned/come off hold.

Dear Aimee, I appreciate you taking the time to provide feedback regarding your recent stay at Novotel Melbourne Glen Waverley. I am thankful you brought your recent experience to my attention and wish to extend my sincere apologies for any inconvenience you may have experienced. Whilst we are operating in very difficult times our teams objective remains the same; where high satisfaction and a wonderful guest experience is our priority. Please do not hesitate to let us know if the authorization is still held in your account, by either reply to me or contacting our Reception team directly and we will do our utmost to assist in the release of the authorization as soon as possible. Thank you again for providing your feedback Aimee and I do hope we can welcome you back in the future as I am confident our team will work hard to give you a wonderful experience. Sincerely, Joleen Hurst General Manager

Well located. Friendly staff. Always a good nights sleep....

Customer review rating 4.5/5

Sue B. Business - 02/07/2020 Confirmed reviews ALL

My first stay since Covid shutdown, I wasn’t sure what to expect... The ever friendly, professional staff greeted me at checkin and I noticed that the bar and restaurant were still closed.However, they provided breakfast in the room or if you preferred, downstairs in the restaurant. They were due to reopen all of this the following day. I’ll rebook for July and I’m sure I’ll be even happier as the gold Class Cinema will also be reopened. Happy Days ❤️

Dear Sue, We very much appreciate your comments regarding your recent stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit with us and found our team to be welcoming and friendly, it is always a pleasure to receive positive feedback and I shall share your comments with our Front Desk. We do look forward to welcoming you back soon and please accept my sincere thanks for your support during this unprecedented time. Sincerely, Joleen Hurst General Manager

Awesome

Customer review rating 4.5/5

Andrew K. Families - 01/07/2020 Confirmed reviews ALL

All the staff were great. A special thanks to reservations & Pip for organising balloons & chocolates on arrival for my daughters birthday. The kids love coming back to the Novotel Glen Waverley.

Dear Andrew, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you and the family had a comfortable stay and enjoyed the daughters birthday with us, with particular mention to our teams customer service. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again Andrew for sharing your experience. Sincerely, Joleen Hurst

Lovely hotel

Customer review rating 4.5/5

Jaci Couples - 28/06/2020 Confirmed reviews ALL

This is a lovely hotel and our room service breakfast was amazing! The only issue we had was that we were put into a room next to someone with a screaming baby. But the upgrade to the king room was still appreciated. Your staff are lovely. Cheers and thankyou!

Customer review rating 4.5/5

Anonymous Families - 25/06/2020 Confirmed reviews ALL

I stay regularly, when I come for medical appointments. It’s always a pleasure to arrive and be looked after so well.

Comfortable stay

Customer review rating 4.5/5

Craig Business - 25/06/2020 Confirmed reviews ALL

An enjoyable stay. Friendly helpful staff who even brought UberEats to room!! Hopefully get full restaurant back! Thanks for all your help!

Great place to stay

Customer review rating 4.5/5

Anonymous Business - 19/06/2020 Confirmed reviews ALL

all staff make me feel very welcome, Hotel is very clean.

Dear Peter, I appreciate you taking the time to tell us about your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit and it is so encouraging to see such a wonderful review! I have passed your feedback to my team along with my thanks as I am delighted that our team took such good care of you during your stay. We hope to welcome you back in the near future Peter as I am confident we can provide you with another wonderful experience. A sincere thank you for your support and loyalty to Accor Hotels during this time and thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

As always great and friendly service

Customer review rating 4.5/5

Steve H. Business - 14/06/2020 Confirmed reviews ALL

Short business stay. Two nights. Friendly staff. Great room. Nothing is too much trouble for you guys which is very much noticed by me (your customer) keep up the good work. I particularly liked the “we’d like to get to know you more questionnaire. Keep up the good work.

Dear Steven, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. I am so pleased to read that given the current circumstances you still felt safe and that our team looked after you so well during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Comfy beds

Customer review rating 4.5/5

Anonymous Friends - 12/06/2020 Confirmed reviews ALL

Great service, was unaware I had to pay for parking overnight though and water took 10 minutes plus to warm up. Beds and room were comfy and quiet though.

Dear Stacey, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I am so pleased you enjoyed your overall visit with us; with particular mention to our comfortable beds!. Please accept our sincere apologies for the delay in hot water to your room and any lapse in service you may have experienced, regrettably during this unique time we are working with a substantially smaller team and our rooms and water/heating systems are not used on a regular basis like they are used to which can cause some delay. Once we have returned to a sense of normality, we do hope we can welcome you back in the near future whereby all of our facilities will be available for you to enjoy! We appreciate your sharing your feedback Stacey and look forward to seeing you again. Sincerely, Joleen Hurst General Manager

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