Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,876 reviews

Best price
guarantee
Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,876 reviews

TripAdvisor Rating  4.5/5  1,311 reviews

Good location with a lot of eateries etc

Customer review rating 4.0/5

Serene Families - Confirmed reviews ALL

My experience overall was quite a pleasant one. A lot of staff were polite and accommodating. Some staff at the food and beverage section seemed stressed and understaffed, especially at night time for dinner, often multitasking. As a result, they seemed distant and not much attention was paid for things like pouring out water for us etc, and looked like they didn’t want to be there. We found that somewhat rude and unprofessional.

Dear Serene, Thank you for taking the time to share your recent experience with us. We sincerely appreciate your kind words about the polite and accommodating nature of most of our staff, and we are especially delighted to hear that Mark made a positive impression during your stay. However, we are truly sorry to learn about the challenges you encountered during dinner service at Meze. Your feedback regarding the stress and apparent lack of attentiveness from some team members is concerning and does not reflect the high standards we strive to uphold. We apologize for any inconvenience caused by the delayed service and the oversight in not pouring water for you promptly. Rest assured, we are addressing this issue with our food and beverage team to ensure all guests receive the attentive service they deserve. Regarding your comments about the accessible room, we apologize for the ongoing issue with the flushing system. We understand the importance of ensuring ease of use for all guests, especially those with specific needs. Please know that we are actively looking into upgrading the flushing system in our accessible rooms to provide a more comfortable stay for our guests with disabilities. Your feedback is incredibly valuable to us as it helps us improve our services and facilities. We sincerely apologize that your previous feedback on the flushing system was not adequately addressed, and we are committed to making the necessary improvements promptly. Once again, we appreciate your constructive feedback and hope that you will give us another opportunity to provide you with a more seamless experience during your next visit. If there's anything else you would like to discuss or if you have any specific preferences for your future stay, please feel free to reach out to me directly. Sincerely, Ashan Abeykoon General Manager

Amazing Place

Customer review rating 5.0/5

Patrick G. Business - Confirmed reviews ALL

The rooms are amazing and clean, they currently updating the levels which allows for a completely modern look. The food is always amazing and is top-notch. The staff are some of the best I have seen in the industry. I would highly recommend this hotel to anyone, Even if you need to stay ion the city, this little spot outside goes a long way and is easy for transport back to the CBD

Dear Patrick, Thank you so much for your glowing review and recommendation! We are thrilled to hear that you had an amazing experience during your stay with us. Providing modern and clean rooms, along with top-notch food and exceptional service, are always our top priorities. Our ongoing updates are aimed at ensuring a comfortable and contemporary atmosphere for all our guests, and we're delighted that you found them to your liking. Your kind words about our staff mean a lot to us—they work tirelessly to create memorable experiences for every guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon General Manager

Ok stay

Customer review rating 3.5/5

Cc Business - Confirmed reviews ALL

Lovely staff, comfortable bed, great selection of channels on TV. Unfortunately room was cold and the heater made a terrible amount of grinding and clunking noises. No electric blanket on the bed, little to no pressure in the shower, no microwave or cutlery. Booked parking with my stay but no parks available as others just dining had taken all the parks, that is the second time I have had the issue with the parking.

Dear Chantal Thank you for taking the time to share your recent experience with us. We greatly appreciate your kind words about our staff, the comfort of our beds, and the variety of TV channels available. However, we are disappointed to learn of the issues you encountered during your stay. Please accept our sincere apologies for the inconvenience caused by the cold room and the disturbances from the heater. Your comments regarding the lack of an electric blanket, shower pressure, and the availability of parking are duly noted, and we regret any inconvenience these issues may have caused. We strive to ensure all our guests have a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Rest assured, your feedback regarding the room conditions, heating, and parking availability will be shared with our management team for review and improvement. We understand your suggestions for a microwave and cutlery in the room, and we appreciate your feedback about the service at our bar. Please know that we are addressing these areas to enhance our overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Sincerely, Ashan Abeykoon General Manager

Underwhelming stay

Customer review rating 3.0/5

Jacob Business - Confirmed reviews ALL

Some staff were friendly, others not. The decor is far outdated. Dinner at the restaurant was terrible. Don't think I'll be staying at this Novotel again for a very long time.

Dear Jacob, Thank you for taking the time to share your feedback with us regarding your recent stay at our Novotel. We sincerely apologize that your experience did not meet your expectations. We are disappointed to hear about the inconsistency in service you encountered from our staff and the condition of the decor. Your comments regarding dinner at our restaurant are also concerning, and we regret that it fell short of what we strive to provide for our guests. Please know that we take your feedback seriously and will be reviewing these issues with our team to make necessary improvements. Our Business Development Manager will be reaching out to you to discuss your feedback in more detail, extend our apologies, and discuss how we can make things right moving forward. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. Sincerely, Kavita Pillay Front Office Manager

Well Located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Experience was good, however the facilities and fixtures in the room(particularly the bathroom) were old and uncomfortable The bath tub was too high to get into

Dear Kripa, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 470 reviews 9.3/10 Location
  • 760 reviews 7.7/10 Room
  • 867 reviews 9.2/10 Service
  • 12 reviews 6.4/10 WiFi
  • 328 reviews 8.3/10 Cleanliness
  • 302 reviews 7.2/10 Food
  • 196 reviews 7.5/10 Breakfast
  • 118 reviews 6.2/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Glen Waverley

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.