Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,678 reviews

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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Bar

Open 7 days for light meals, Meze Bar is perfect for enjoying your favourite drink, while catching up on work or winding down for the weekend. From 12pm - late, Meze Bar has an extensive beverage list featuring local wines, beers and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,678 reviews

Customer review rating 5.0/5

Catherine W. Business - Confirmed reviews ALL

A work colleague told me about this place. Good for the family as cinemas, restaurants etc are next door. And then there is The Glen down the road a bit. Great central location and staff very helpful. 11am check out too. Happy to return

Dear Catherine, Thank you so much for your wonderful review and for awarding us a perfect score following your recent stay at Novotel Melbourne Glen Waverley. We are delighted to hear that you found your stay easy, comfortable, and supported by excellent service. It is especially pleasing to know that our central location worked so well for you — with cinemas, restaurants nearby and The Glen Shopping Centre just a short walk away, we’re glad you were able to enjoy the convenience of the area. Your kind comments about our helpful team mean a great deal to us. Providing warm, professional service is something we are very proud of, and I will be sure to share your feedback with the entire team. I am also pleased that you appreciated the 11am check-out — those small touches can make all the difference. As a valued ALL – Accor Live Limitless Classic member, we truly appreciate your loyalty and your strong recommendation of both the hotel and our loyalty programme. We are grateful that a colleague recommended us to you, and even more grateful that you are happy to return. We look forward to welcoming you back again very soon. Warm regards, James David General Manager

Customer review rating 4.0/5

Andrew H. Business - Confirmed reviews ALL

The staff were very helpful and friendly.

Dear Andrew, Thank you for taking the time to share your feedback following your recent business stay with us. We’re delighted to hear that you found the hotel clean and comfortable, enjoyed the food, and most importantly, experienced our team as helpful and friendly. Your kind comments about our staff mean a great deal and will certainly be shared with the team. Thank you also for your constructive feedback. I appreciate you noting the carpet stains in the hallway—this has been shared with our housekeeping and maintenance teams for attention. We also acknowledge your comments regarding WiFi speed and understand how important a reliable and fast connection is, particularly for business travellers. We are continually reviewing our network performance to ensure a better experience. It’s wonderful to see you would recommend us, and we hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley in the near future. Warm regards, James David General Manager

Customer review rating 4.0/5

Michael A. Families - Confirmed reviews ALL

Only had two issues with my stay the first being you oversold the parking coming back late to the hotel at night and not been able to park for parking which I pay for was not exactly pleasant. Second issue was there was no club sandwich on the menu. I’m not sure I’ve ever been to a hotel that doesn’t have a club sandwich on the menu. That was a bit disappointing..

Dear Michael, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to learn that you had a overall positive experience. We however sincerely apologize for the inconvenience you experienced with parking. Please note that parking is subject to availability and, on some days, can reach full capacity due to extremely high demand. We understand how frustrating this must have been, particularly after returning late in the evening, and we are sorry for the inconvenience caused. Thank you also for your feedback regarding the menu. We appreciate you taking the time to share your thoughts, and we have passed your comments on to the relevant department head. We hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Customer review rating 3.0/5

Nikola C. Business - Confirmed reviews ALL

My room 313 has been in the bathroom dirty - tiles on toilet side, dust behind toilet. Marks on bed head. Just not good enough and you ask if we want to skip cleaning, definitely not. Also someone seriously has to change the breakfast concept, it's boring. We are in Australia everything is grown locally there is nothing fresh at your breakfast. Also as Gluten free person no options, and if you ask for bread, it's the white rubber bread which takes them 10 minute to prepare - breakfast it's just big no at your hotel.

Customer review rating 2.0/5

Michael D. Business - Confirmed reviews ALL

My room was noisy, road noise and music from external source. I requested the possibility of a higher room but was denied. The room service menu is heavily weighted towards Indian and middle eastern food, very little western choices.

Dear Michael, Thank you for taking the time to share your candid feedback following your recent business stay with us. Firstly, please accept my sincere apologies that your experience did not meet expectations. I am particularly sorry to read about the noise disturbance from the road and external music, as well as the disappointment regarding your request for a higher floor room. A restful and comfortable environment is essential—especially for a seasoned business traveller such as yourself—and we clearly fell short on this occasion. Please also note that the allocation of rooms is subject to availability at the time of arrival. While I’m pleased to see that cleanliness, WiFi, arrival, and departure were rated positively, it is concerning to learn that the overall experience left you feeling this was one of your worst hotel stays in 20 years of travel. That is certainly not the impression we aim to leave. Regarding our room service menu, we appreciate your feedback about the balance of cuisine options. While we are proud to reflect the diverse dining culture of Glen Waverley, we understand the importance of offering a broader range of Western selections to better suit all preferences. Your comments have been shared with our Food & Beverage team for review. Please rest assured that your concerns regarding noise and room allocation flexibility will be discussed internally to ensure we handle similar requests more effectively in future. Thank you again for bringing these matters to our attention. We would value the opportunity to restore your confidence in us should your travels bring you back to Melbourne. Warm regards, James David General Manager

Other web-users rate our hotel

  • 503 reviews 9.1/10 Location
  • 696 reviews 7.8/10 Room
  • 838 reviews 8.7/10 Service
  • 17 reviews 4.9/10 WiFi
  • 326 reviews 7.3/10 Food
  • 293 reviews 7.7/10 Cleanliness
  • 212 reviews 7.2/10 Breakfast
  • 140 reviews 5.7/10 Value

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