Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,664 reviews

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Novotel Melbourne Glen Waverley - Image 1
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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,664 reviews

Customer review rating 5.0/5

Hilda A. Families - Confirmed reviews ALL

Dear Hilda, Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Glen Waverley. We are delighted to hear that your experience was “perfect as usual” and that we were able to meet all your requirements during your stay. It is always a pleasure to welcome back our returning guests, and we truly appreciate your continued trust and support. We are pleased to know that you enjoyed all aspects of your visit, including your accommodation, breakfast, cleanliness, WiFi, and the service provided by our team. Your outstanding feedback and perfect scores are a great encouragement for our team to continue delivering exceptional hospitality. Thank you for your continued loyalty as an ALL Accor Silver member and for your kind recommendation. We look forward to welcoming you and your family back to Novotel Melbourne Glen Waverley for another wonderful stay in the near future. Kind Regards, James David General Manager

Customer review rating 5.0/5

Peter J. K. Couples - Confirmed reviews ALL

Dear Peter, Thank you for your wonderful feedback and for rating your experience with us 100/100. We are delighted to know that you enjoyed our excellent location and, in particular, the personal attention and care provided by our team. Your kind comments about our attention to detail, service quality, and commitment to customer satisfaction are incredibly rewarding and will certainly be shared with the team. As a valued ALL Platinum member, we sincerely appreciate your continued loyalty and are pleased to know that you had such a positive experience across all aspects of your stay, including your accommodation, breakfast, arrival and departure. Thank you once again for choosing Novotel Melbourne Glen Waverley and for your strong recommendation. We look forward to welcoming you and your partner back again in the future. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Customer review rating 5.0/5

Michael G. Solo - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Glen Waverley. We are truly delighted to hear that we remain your favorite place to stay in Melbourne. Your kind words about our team, and especially Phyu, are greatly appreciated. We are thrilled to know that she provided you with a warm and welcoming arrival experience and that she continues to recognize and make you feel valued during your visits. We will be sure to share your lovely feedback with her. It is also very special to hear about your personal connection with our hotel’s location and its history. Knowing that the site holds meaningful memories from your time with the Sheriff’s Office Victoria makes us even more grateful to be part of your ongoing Melbourne experiences. We are pleased that you enjoyed your accommodation, breakfast, welcome amenities, room upgrade, and the recognition provided as an ALL Accor Platinum member. Your continued loyalty and support mean a great deal to our team. We also appreciate your comments regarding the pool and fitness facilities. We sincerely apologize that these facilities were unavailable during your stay. We understand how important these amenities are to our guests and appreciate your patience while necessary works are being addressed. Thank you once again for your outstanding feedback and for choosing Novotel Melbourne Glen Waverley as your preferred stay in Melbourne. We look forward to welcoming you back again soon and creating more memorable experiences for you. Kind Regards, James David General Manager

Customer review rating 4.5/5

Eric B. Couples - Confirmed reviews ALL

Dear Eric, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am pleased to hear that you enjoyed your stay and that your friend particularly enjoyed her meal at Meze. We sincerely appreciate you recommending Accor Plus to her and sharing your positive experiences with friends. I am, however, very sorry to learn of your subsequent experience with the Accor Plus referral offer and the lunchtime promotion advertised for Meze. I completely understand your frustration, particularly after recommending both Accor Plus and our restaurant to your friends. The last thing we would want is for you to feel let down or placed in an uncomfortable position as a result of information provided to you. With regard to the **$50 dining voucher referral offer**, as this is an Accor Plus membership benefit, I would kindly recommend contacting **Accor Customer Care at cu…, who will be best placed to review your referral and advise you regarding the eligibility and application of the voucher. We will also investigate the lunchtime promotion you referred to and ensure that any outdated information is removed or amended so that our online offerings accurately reflect what is currently available at Meze. I sincerely apologise that the information displayed online did not match what was available when your friend visited the restaurant. Your feedback is particularly valuable as it highlights the importance of ensuring our promotional information is current and consistent across all platforms. I am sorry for the disappointment this caused and for the impact it has had on your perception of Novotel Melbourne Glen Waverley and Meze. Thank you again for bringing these matters to our attention and for your continued loyalty as an ALL Gold member. We hope to have the opportunity to restore your confidence in us and provide you, your friends and family with the experience you have come to expect from Novotel Melbourne Glen Waverley and Meze. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Customer review rating 4.5/5

Paul M. H. T. Couples - Confirmed reviews ALL

Dear Mr T., Thank you for taking the time to share such detailed feedback following your recent stay at Novotel Melbourne Glen Waverley. I am pleased to hear that you found your stay comfortable and convenient, and that you enjoyed your meals and drinks at Meze. It is also encouraging to see your positive ratings for our team, cleanliness, check-in and departure. Your continued loyalty as an ALL Gold member is sincerely appreciated. I am, however, sorry to learn that your experience with the room upgrade and the associated fee left you disappointed. I would like to clarify that the complimentary night benefit is applicable to our **Standard Queen Room category**. As your booking was made in our **Superior King Room category**, the complimentary night benefit did not apply to this room type, and therefore the applicable upgrade fee was charged. That said, I fully appreciate your comments that this was not clearly explained to you and understand why you may have expected the upgrade to be complimentary as an ALL Gold member. I apologise for any confusion this may have caused. We will take your feedback on board and look at how we can communicate room categories and applicable loyalty benefits more clearly to our guests. I am also disappointed to hear that you felt the level of recognition as an ALL member did not meet your expectations. We genuinely value the loyalty of our returning members, and your comments regarding the current benefits of the programme are important feedback for us. Your preference for more human contact during the booking process is also well understood. While digital booking provides convenience, we recognise that personal interaction remains important, particularly when guests have specific requirements or loyalty benefits they wish to discuss. Thank you once again for your honest and constructive feedback. I am pleased that you otherwise enjoyed your stay and your experience at Meze, and I hope we will have the opportunity to welcome you back and provide a more personalised and rewarding experience on your next visit. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Other web-users rate our hotel

  • 524 reviews 9.3/10 Location
  • 678 reviews 8/10 Room
  • 815 reviews 8.9/10 Service
  • 19 reviews 6.6/10 WiFi
  • 308 reviews 7.7/10 Food
  • 296 reviews 8.1/10 Cleanliness
  • 250 reviews 7.5/10 Comfort
  • 224 reviews 7.3/10 Breakfast

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