Dear Erin, Thank you for taking time to leave us a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are sorry to hear of the issues that you faced during your stay and we are glad that you bought these issues to our attention. On the overhand we are so delighted to know that despite these challenges our friendly team and convenient location were able to provide an enjoyable experience for you. Your feedback is greatly appreciated and we hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Dear Matthew, Thank you so much for your delightful review following your recent stay with us at Novotel Melbourne Glen Waverley. We are pleased to hear that you had both a comfortable and enjoyable stay with us. Your kind words and support is greatly appreciated. Your valuable feedback regarding your stay will be passed on to all relevant departments. We hope to accommodate you again in the future. Warm Regards, James David General Manager

Dear William, Thank you for taking the time to leave a review following your recent stay at Novotel Melbourne Glen Waverley. We are sorry to hear that you were unimpressed and your stay did not meet your expectations. Your valuable feedback is appreciated and will definitely be passed on to all relevant departments as this is not the standard of service we aim for. We hope to have the opportunity to accommodate you again in the future. Warm Regards, James David General Manager

Dear Fausto, Thank you for sharing your wonderful feedback following your recent stay at Novotel Melbourne Glen Waverley. We are delighted to hear that you enjoyed our clean and comfortable accommodation, convenient location and the variety of attractions and restaurants nearby. It is particularly pleasing to know that our team provided excellent service and contributed to such a positive experience. We also appreciate your feedback on the breakfast selection, which will be shared with our Food & Beverage team. Thank you for your support as an ALL – Accor Live Limitless Classic member. We look forward to welcoming you back on your next visit to Melbourne. Kind Regards, James David General Manager

Dear Renzel, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you found our location convenient and that our Front Office team made you feel welcome with their friendly and attentive service. It is also wonderful to know that you enjoyed your overall experience with us. We truly appreciate your kind words and your continued support as an ALL – Accor Live Limitless member. We look forward to welcoming you and your family back to Novotel Melbourne Glen Waverley on your next visit. Kind Regards, James David General Manager

Dear Jennifer, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you enjoyed our convenient location, your room upgrade and welcome amenities, and that your overall stay was good. We also appreciate your positive feedback regarding your welcome drink. We are, however, sorry to learn that your experience at the bar affected your overall dining experience. Your comments have been shared with our Food & Beverage team for review. We appreciate your feedback and hope to have the opportunity to welcome you back and provide a more positive experience on your next visit. Kind Regards, James David General Manager

Dear Jackie, Thank you for taking the time to leave us a lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. I am joyed to hear that you had such a positive stay and our hardworking staff were able to create a seamless experience for you. Your kind words mean a great deal to us and will be passed on to all relevant departments. We really appreciate your feedback regarding internet connection as this helps us improve our services. We look forward to welcoming you back again in the near future. Warm Regards, James David General Manager

Dear Ryan, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Melbourne Glen Waverley. We are sorry to hear that your experience did not meet your expectations, particularly regarding your room and the recognition of your ALL – Accor Live Limitless Diamond status. We sincerely appreciate your loyalty to Accor and value your continued support. Regarding the room upgrade, please note that upgrades are subject to availability. Our team always does its utmost to provide an upgrade whenever possible. Unfortunately, on this occasion, as the hotel was fully booked, we were unable to offer you an upgraded room. We sincerely regret your disappointment and appreciate your understanding. We also sincerely apologise that your room was serviced each day despite your request for no housekeeping. We are sorry for the miscommunication and any inconvenience this may have caused. It is pleasing to hear that you found your room clean and that Ainsley provided you with excellent service. We greatly appreciate your kind recognition of his efforts and will be sure to share your feedback with him. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Melbourne Glen Waverley. Kind regards, James David General Manager

Dear Abdishakur, Thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are pleased to know that you had a great stay with us! We are sorry to hear that you faced issues with our internet, your feedback is greatly appreciated as it helps us to improve our services. Rest assured that your feedback will be passed on to all relevant departments. We hope to have the opportunity to accommodate you again in the future. Warm Regards, James David General Manager

Dear Ms S., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Melbourne Glen Waverley. I am pleased to hear that you enjoyed many aspects of your stay, particularly our convenient location, and that you were happy with the service provided by our team. I am, however, very sorry to learn about your experience with the shower. I completely understand your concern, particularly as the spa bath was extra deep and made entering and exiting the shower difficult and potentially unsafe. Your comfort and safety are extremely important to us. I would also like to mention that we have commenced our bathroom refurbishment programme, with some of our rooms now featuring modern walk-in showers. While you may not require an accessible room, we would be very happy to note your preference for a **walk-in shower room** on your profile for future stays, subject to availability. I am also sorry to hear that the USB charging point in your room was not working. I will ensure this feedback is passed on to our Maintenance team for attention. Thank you once again for your valuable feedback. We genuinely appreciate you bringing these matters to our attention and hope to welcome you back in the future, with a room that better suits your needs and provides a more comfortable and enjoyable stay. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Dear Ms G., Thank you for your wonderful feedback and for rating your experience with us 100/100. I am delighted to hear that you had such a great experience at Novotel Melbourne Glen Waverley. It is wonderful to know that you enjoyed our friendly team, food and the live music in the evening. I am also pleased that you appreciated the allocated parking spaces for our ALL Platinum members. Your kind comments are a great encouragement to our entire team and will certainly be shared with them. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are pleased to know that the benefits provided contributed positively to your stay. Thank you once again for choosing Novotel Melbourne Glen Waverley and for your excellent recommendation. We look forward to welcoming you back again soon. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Dear Mr T., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Glen Waverley. I am delighted to hear that you found your stay comfortable, spacious and convenient, particularly being close to your family. It is also wonderful to know that you enjoyed the friendly service provided by our team and your experience at our restaurant. I was especially pleased to see your kind recognition of **Mankind and Tharanga**. I will be sure to share your compliments with them personally, as recognition such as yours is a great encouragement to our team. Thank you also for your continued loyalty as an ALL Gold member and for your 10/10 recommendation of Novotel. We truly appreciate your support and are pleased that your booking experience was simple and straightforward. We look forward to welcoming you back again on your next visit to Melbourne and hope to make your future stays equally comfortable and enjoyable. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Dear Sandra, Thank you for your wonderful feedback and for your continued loyalty to Novotel Melbourne Glen Waverley. It is always a pleasure to welcome you back, and we are delighted to know that our team consistently provides the friendly and exceptional service you have come to expect. We are also pleased to hear that you continue to enjoy the cleanliness and presentation of our rooms, as well as your overall experience across the hotel. Your kind recognition of our Front Office, Housekeeping, Restaurant and Bar teams is greatly appreciated and will be shared with everyone. Feedback such as yours is a wonderful encouragement to the entire team. Thank you once again for your continued support as an ALL Diamond member. We look forward to welcoming you back for many more enjoyable stays. Warm Regards, James David General Manager

Dear Beverley, Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you found your stay quick and easy and that our team provided friendly and efficient service. We will be sure to pass on your kind comments to the team member who assisted you with your arrival. We appreciate your feedback regarding the accommodation and Wi-Fi, and have noted your comments regarding the towel arrangements. Your feedback is valuable in helping us identify areas where we can further improve the guest experience. Thank you for your continued loyalty as an ALL – Accor Live Limitless Silver member. We look forward to welcoming you back to Novotel Melbourne Glen Waverley. Kind Regards, James David General Manager

Dear Gillian, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your stay very comfortable and appreciated our convenient location, as well as the friendly and efficient service provided by our team. Your positive feedback is greatly appreciated and will be shared with the team. Thank you also for your continued loyalty as a Silver member of ALL – Accor Live Limitless. We look forward to welcoming you back to Novotel Melbourne Glen Waverley on your next visit. Warm Regards, James David General Manager

Dear Peter, Thank you for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found our team to be excellent throughout your visit. It is particularly pleasing to know that the service provided by our team members contributed to a comfortable and enjoyable experience. Thank you also for your continued loyalty as a Gold member of ALL – Accor Live Limitless. We truly appreciate your support and look forward to welcoming you back to Novotel Melbourne Glen Waverley for another great stay. Warm Regards, James David General Manager

Dear Chris, Thank you for taking the time to share such detailed feedback, and for your continued support as a regular guest of Novotel Melbourne Glen Waverley. We are pleased to know that you continue to value our convenient location. We are sorry that the accessible room was not adequately prepared to meet your needs during this stay. Your comments regarding the positioning of the handheld shower, wall-mounted dispensers and bed clearance are important, and we appreciate you highlighting these specific concerns. We will review these points with our team to ensure we have a better understanding of the practical requirements for guests using the accessible facilities. We also acknowledge your concern regarding the $40 upgrade/upsell fee appearing on your invoice. We understand your frustration, particularly as you advised that an upgrade was not requested. This matter should be reviewed against the reservation and billing records to clarify how the charge was applied. Our findings revealed that at the time of booking standard room (which is applicable for an accessible room) was not available so you booked a higher category room hence the upgrade fee was applied. We now have removed the $40 upgrade fee and refunded the credit card that was used. Please allow 4-5 working days to appear. We also appreciate your feedback regarding the difficulty in specifying an accessible room when booking online and the Wi-Fi connection speed. These comments are valuable in identifying areas where we can improve the overall experience for our guests. Thank you again for your honest feedback and for your continued loyalty as an ALL – Accor Live Limitless Gold member. We hope to provide you with a more seamless and comfortable experience on your next visit. Kind Regards, James David General Manager

Dear Rody, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Melbourne Glen Waverley. We are delighted to hear that you had an enjoyable stay overall and were pleased with our accommodation, cleanliness, team and services. We also greatly appreciate your high recommendation and your loyalty as an ALL Accor member. Regarding your feedback about laundry facilities, we would like to clarify that we do have a guest laundry facility available at the hotel, where guests can wash and dry their clothes at an additional cost. We are sorry if this facility was not made clear or easily accessible to you during your stay. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley for another enjoyable stay. Warm Regards, James David General Manager