Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,691 reviews

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Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Double Beds

Photo out of - Standard Room 2 Double Beds

These rooms come with two comfortable Double beds, iPod docking station and clock radio, WiFi access, 43" LCD TV and workstation with integrated 'MediaHub HD'. Accommodates up to 2 adults and 2 children.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

These rooms come with a luxurious king bed, clock radio, chaise lounge, WiFi access, 42" LCD TV with Foxtel business IQ with 120 channels and workstation. Accommodates up to 2 adults.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

These rooms come with a luxurious king bed, clock radio, chaise lounge, WiFi access, 42" LCD TV with Foxtel business IQ with 120 channels and workstation. Accommodates up to 2 adults.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Suite 1 King Bed and Spa

Photo out of - Suite 1 King Bed and Spa

Located on levels 5 or 6, these more spacious suites feature separate loung/dining room, powder room and corner spa. King size bed, iPod dock, WiFi access, 42" LCD TV and integrated 'MediaHub HD'. Accommodations up to 2 adults and 1 child.

Max. number of persons
3
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 200 rooms
  • 3 rooms for people with reduced mobility
  • 200 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Italian
  • Japanese

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Breakfast à la carte Additional charge
  • Room service Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Indoor Swimming Pool

  • Covered
  • On site

Fitness Center

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2 m / 6.5 ft

  • Parking pricing: 19.78 € 32 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • TESLA recharging units

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Meze Restaurant

Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Open 7 days for light meals, Meze Bar is perfect for enjoying your favourite drink, while catching up on work or winding down for the weekend. From 12pm - late, Meze Bar has an extensive beverage list featuring local wines, beers and delicious cocktails.

Health and Wellness

Couples looking to organise a Melbourne wedding can find the perfect option in Novotel Melbourne Glen Waverley. The hotel features stylish accommodation, superb dining and leisure facilities, excellent accessibility and a range of beautiful event space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,691 reviews

Customer review rating 4.5/5

Michelle K. Couples - Confirmed reviews ALL

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had a good experience and that you were satisfied with our accommodation, cleanliness and friendly team. We also sincerely appreciate your continued loyalty as an ALL Accor Gold member. We look forward to welcoming you back to Novotel Melbourne Glen Waverley again soon. Warm Regards, James David General Manager

Customer review rating 4.5/5

Tony P. Business - Confirmed reviews ALL

Dear Tony, Thank you for your wonderful feedback and for continuing to choose Novotel Melbourne Glen Waverley for your stays. We’re delighted to hear that you enjoyed your experience as usual and that our friendly and welcoming team made your stay enjoyable. We would also like to sincerely thank you for your continued loyalty as a Platinum member of ALL Accor. Your ongoing support is greatly appreciated, and we look forward to welcoming you back again soon. Warm Regards, James David General Manager

Customer review rating 4.0/5

Cathy H. Business - Confirmed reviews ALL

Dear Cathy, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to know that you enjoyed our convenient location and found your room clean and comfortable. We also appreciate your positive comments regarding our team. Thank you for your feedback regarding the charging facilities. We also note your comments regarding the ease of access and connection speed of the Wi-Fi, and appreciate you highlighting these areas for improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Melbourne Glen Waverley on your next visit. Kind Regards, James David General Manager

Customer review rating 3.5/5

Mahendra M. J. Business - Confirmed reviews ALL

Dear Mahendra, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you found our location convenient and your overall stay comfortable and pleasant. We are sorry to learn that your dining experience did not fully meet your expectations and regret any disappointment this may have caused. We also appreciate your comments regarding the odour in the lifts and apologise for any discomfort you experienced during your stay. Your feedback is important to us, and we have shared these comments with the relevant department heads for their attention. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back to Novotel Melbourne Glen Waverley in the future. Kind Regards, James David General Manager

Customer review rating 4.0/5

Anshu L. Business - Confirmed reviews ALL

Dear Anshu, Thank you for taking the time to share your feedback following your stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you had a good overall stay and that you were particularly satisfied with your arrival and check-in experience, Wi-Fi and cleanliness. We appreciate your comments regarding the breakfast service and the longer wait times. Your feedback is valuable, and we will share your comments with our F&B Department Head for review and follow-up. Thank you again for your feedback and for your continued support as an ALL Accor Gold member. We look forward to welcoming you back on your next visit to Glen Waverley. Warm Regards, James David General Manager

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had a good experience and that you were satisfied with our accommodation, cleanliness and friendly team. We also sincerely appreciate your continued loyalty as an ALL Accor Gold member. We look forward to welcoming you back to Novotel Melbourne Glen Waverley again soon. Warm Regards, James David General Manager

Customer review rating 4.5/5

Tony P. Business - Confirmed reviews ALL

No fuss, friendly staff and most welcoming

Dear Tony, Thank you for your wonderful feedback and for continuing to choose Novotel Melbourne Glen Waverley for your stays. We’re delighted to hear that you enjoyed your experience as usual and that our friendly and welcoming team made your stay enjoyable. We would also like to sincerely thank you for your continued loyalty as a Platinum member of ALL Accor. Your ongoing support is greatly appreciated, and we look forward to welcoming you back again soon. Warm Regards, James David General Manager

Customer review rating 4.0/5

Cathy H. Business - Confirmed reviews ALL

No problem with the stay, but bizarrely there was only one USB charging port and it only worked when the TV was on. I only found this out when I called reception to enquire as to how to work it. Bit inconvenient when I charge my phone overnight.

Dear Cathy, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to know that you enjoyed our convenient location and found your room clean and comfortable. We also appreciate your positive comments regarding our team. Thank you for your feedback regarding the charging facilities. We also note your comments regarding the ease of access and connection speed of the Wi-Fi, and appreciate you highlighting these areas for improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Melbourne Glen Waverley on your next visit. Kind Regards, James David General Manager

Customer review rating 3.5/5

Mahendra M. J. Business - Confirmed reviews ALL

Yes, the hotel is well located and the stay Comfortable and a pleasant stay overall. One thing that annoyed me though was when I informed Room Service that my "Bread Pudding" was missing the "ice cream" and got the response "OK we will inform them" and got charged the full price for it at the end of my stay. I did even mention this to front desk at checkout but they hardly seemed interested so I just paid for it. One other thing I noticed bas quite a bad odour in in the lifts in the morning so much so that I had to hold my breath!

Dear Mahendra, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you found our location convenient and your overall stay comfortable and pleasant. We are sorry to learn that your dining experience did not fully meet your expectations and regret any disappointment this may have caused. We also appreciate your comments regarding the odour in the lifts and apologise for any discomfort you experienced during your stay. Your feedback is important to us, and we have shared these comments with the relevant department heads for their attention. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back to Novotel Melbourne Glen Waverley in the future. Kind Regards, James David General Manager

Customer review rating 4.0/5

Anshu L. Business - Confirmed reviews ALL

Good stay. Maybe needs better resourcing during breakfast..bit of a longer wait to get service.

Dear Anshu, Thank you for taking the time to share your feedback following your stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you had a good overall stay and that you were particularly satisfied with your arrival and check-in experience, Wi-Fi and cleanliness. We appreciate your comments regarding the breakfast service and the longer wait times. Your feedback is valuable, and we will share your comments with our F&B Department Head for review and follow-up. Thank you again for your feedback and for your continued support as an ALL Accor Gold member. We look forward to welcoming you back on your next visit to Glen Waverley. Warm Regards, James David General Manager

Customer review rating 4.5/5

Tracey L. Solo - Confirmed reviews ALL

Conveniently located in the heart of Glen Waverley, walking distance to an array of restaurants and shopping centre. Clean and comfortable - I lived the pillow menu.

Dear Tracey, Thank you for leaving such a wonderful review for us following your recent stay with us at Novotel Melbourne Glen Waverley. We are delighted to hear you were able to enjoy all that our central location has to offer. I'm also very happy to hear that our deluxe pillow menu was able to enhance your stay with us. We hope to have the opportunity to welcome you back again. Warm Regards, James David General Manager

Customer review rating 4.5/5

Malcolm N. Families - Confirmed reviews ALL

I stayed with my family at the Novotel Melbourne Glen Waverley. The staff were extremly accommodating to me and the family especially the children. The hotel has great ammenities surounding it and it is easy to access the Melbourne CBD from that location. I would hihgly recommend a family stay at this hotel.

Dear Malcolm, Thank you for leaving a lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. We are so delighted to know our hotel was the perfect location for you and your family! We are joyed to know you had such a positive experience with us and our friendly staff were able to create such a welcoming experience. We truly appreciate your support and kind words. We look forward to welcoming you back again to Novotel Melbourne Glen Waverley. Warm Regards, James David General Manager

Customer review rating 3.5/5

Kristy G. Couples - Confirmed reviews ALL

We stay at this hotel several times a year and I’ve never had a negative word to say. We stayed for 2 nights. On the second day we left the room in the morning & returned after lunch. Our room hadn’t been serviced yet. There was a cleaner outside of our room so I asked if she was about to service our room so that we could leave the room to be out of the way. She said no it’s not on my list of rooms. We went back out not long after and returned at 6:30pm. Our room still hadn’t been serviced. I called reception and they sent a cleaner up with fresh towels. She said we would have to use a hand towel as the shower mat as she had no mats. She rinsed our dirty coffee cups and spoons in the bathroom basin and put them back in the drawer. The bed wasn’t made and I had to ask for a shower cap. When I raised this at checkout, I was brushed off like it didn’t matter. As a long term regular guest at this hotel, I was very disappointed with the customer service I received during this stay.

Dear Kristy, Thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are so sorry to hear you faced these challenges during your stay. We appreciate your feedback as it helps us to improve our services. Please rest assured that your feedback will be treated with the utmost importance and passed on to all relevant departments as this is not the standard we aim for. We thank you again for bringing this to our attention and we hope to have the opportunity to accommodate you again in the future. Warm Regards, James David General Manager

Customer review rating 4.5/5

Alison L. Business - Confirmed reviews ALL

Everything went smoothly for our conference

Dear Alison, We thank you for taking the time to leave us a review following your recent stay with us. I am delighted to hear that your conference with us went smoothly and that you were pleased with the convivence of our central location. Your support means a great deal to us and we look forward to welcoming you back again to the Novotel Melbourne Glen Waverley. Warm Regards, James David General Manager

Customer review rating 5.0/5

Candice G. Couples - Confirmed reviews ALL

Greeted by a gentleman who was so welcoming and friendly. The room was perfect and comfortable as we celebrated our anniversary .

Dear Candice, Thank you for your lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. We are so delighted to hear you had an enjoyable and memorable time celebrating your anniversary! I'm pleased to know that our friendly staff were able to create such a special experience for you. We greatly appreciate your support and hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Customer review rating 5.0/5

Paul Y. Business - Confirmed reviews ALL

Great Hotel, great location, good size rooms, comfortable beds. The ladies working the breakfast restaurant are sensational, particularly the Barrister.

Dear Paul, Thank you for taking the time to leave a delightful review following your recent stay at Novotel Melbourne Glen Waverley. We are so pleased to hear that you had both a comfortable and enjoyable stay with us. I'm also very happy to hear you enjoyed the convenience of our central location as well as the exceptional service provided by our food and beverage team. Your kind comments will be passed on to all relevant departments. Your support means a great deal to us and we are excited to welcome you back again in the future. Warm Regards, James David General Manager

Customer review rating 2.0/5

Uretta G. Business - Confirmed reviews ALL

Dirty Floor - inside the room and outside on Level 2. Will likely stay elsewhere next time.

Dear Uretta, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments regarding the cleanliness of the floor both inside your room and on Level 2. This is certainly not the standard we aim to maintain, and your feedback has been shared with our Housekeeping team for review and follow-up. We are pleased to know that you were happy with our team, and we will be sure to pass on your kind mention of Mark. We are sure he will appreciate the recognition. We hope you will consider staying with us again so we can provide you with a much-improved experience. Kind Regards, James David General Manager

Customer review rating 4.0/5

Samual J. Business - Confirmed reviews ALL

Rated 8 due to the underground parking situation. I arrived on a motorbike and rode down to the gate which opened automatically, BUT the boom didn’t go up. So I got off the bike and had to walk back up to the intercom as the hill was too steep to talk it back and press the button… unfortunately during that time, the automatic gate then tried to close. Which hit and damaged the paint on my motorbike

Dear Samual, We thank you for taking the time to leave feedback regarding your recent stay with us at Novotel Melbourne Glen Waverley. I regret to hear you faced issues with our underground car parking system. In future stays please feel free to pass by reception prior to parking or give us a call when you are arriving at the hotel on your motorbike. This way our staff can assist you in manually opening up the gate so you do not need to press the intercom. Besides the challenges you encountered with parking we are very pleased to hear that you had an enjoyable stay with us. We hope to have the opportunity to welcome you back again in the near future. Warm Regards, James David General Manager

Customer review rating 5.0/5

Graham P. Families - Confirmed reviews ALL

The Buffet at Meze was the best food ever I had never had hoppers before and i was absoutely blown away Thank You

Dear Graham, Thank you for taking the time to leave such lovely feedback. Your kind words and support mean a great deal to us. We are so pleased to know you had a wonderful time at our Sri Lankan Hopper night and that you enjoyed the experience provided by our attentive staff. Your feedback will definitely be passed on to all relevant departments. I am beyond happy to hear you love staying with us at the Novotel Melbourne Glen Waverley. We are very excited to welcome you back once again in the near future. Warm Regards, James David General Manager

Customer review rating 4.0/5

Cindy M. Business - Confirmed reviews ALL

Comfortable stay for a business trip. Well located and decent sized rooms

Dear Cindy, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your stay comfortable and convenient, and that you enjoyed our location and spacious rooms. We appreciate your comments regarding the recognition of your Diamond status and the breakfast information provided at check-in. We will review this with our Front Office team to ensure our ALL Accor members are consistently recognised and their benefits are communicated clearly. We also note your feedback regarding the room key after breakfast. We are glad our team was able to assist and resolve this promptly, particularly during a busy period. Thank you again for your feedback and for your continued loyalty to ALL Accor. We look forward to welcoming you back to Novotel Melbourne Glen Waverley. Kind Regards, James David General Manager

Customer review rating 4.0/5

Jason P. Business - Confirmed reviews ALL

Great location plenty to do and eat

Dear Jason, Thank you for taking the time to leave us a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are absolutely delighted to hear you had a pleasant stay and had the opportunity to explore our central location. Your support is greatly appreciated and we hope to accommodate you again in the future. Warm Regards, James David General Manager

Customer review rating 5.0/5

Debra B. Couples - Confirmed reviews ALL

Convenient and extremely comfortable stay

Dear Debra, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a convenient and extremely comfortable stay and that you were pleased with your accommodation, cleanliness, breakfast and the service provided by our team. It is particularly lovely to hear that a member of our Reception team contributed to your positive experience. We will be sure to share your kind comments with the team. Thank you also for your continued support as a valued ALL – Accor Live Limitless Gold member. We truly appreciate your loyalty and your recommendation. We look forward to welcoming you back to Novotel Melbourne Glen Waverley for another comfortable and enjoyable stay. Warm Regards, James David General Manager

Customer review rating 2.5/5

Glenn T. Families - Confirmed reviews ALL

Location is great near restaurants, rooms so bright from hallway lights shining around the door. Beds not comfortable and 1 saggy pillow per person is not enough. Bad sleep couldn’t wait for morning to get out

Dear Glenn, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you found our location convenient and were satisfied with the service provided by our team. However, we are very sorry to hear that you did not have a comfortable night’s sleep. We appreciate your comments regarding the hallway light coming through around the room door, as well as the mattress comfort and pillows. Please note that our hallway lighting automatically dims after 10:00 PM to minimize light disturbance during the night. Nevertheless, we appreciate your feedback regarding the light entering the room. We sincerely apologize that your stay did not meet your expectations. We hope to have the opportunity to welcome you back to Novotel Melbourne Glen Waverley. Warm Regards, James David General Manager

Customer review rating 5.0/5

Benjamin U. Business - Confirmed reviews ALL

Mark at the front desk was excellent and extremely welcoming. The personalised note was fantastic!

Dear Benjamin, Thank you for taking the time to share your wonderful feedback following your recent business stay at Novotel Melbourne Glen Waverley. I am delighted to hear that you had such a positive experience with us and, in particular, that Mark made you feel so welcome. I will certainly share your kind recognition with Mark, as feedback like this is a wonderful acknowledgment of his commitment to providing warm and personalised service. It is also fantastic to hear that you enjoyed the personalised note. We believe that thoughtful touches can make a meaningful difference to a guest's stay, and I am pleased that it added to your experience. Your perfect scores across almost every aspect of your stay, together with your 10/10 recommendation, are greatly appreciated. We also value your feedback regarding breakfast and Wi-Fi and will continue to look for opportunities to enhance these areas. Thank you for choosing Novotel Melbourne Glen Waverley. We look forward to welcoming you back on your next business visit and providing another memorable experience. Warm regards, James David General Manager Novotel Melbourne Glen Waverley

Customer review rating 4.5/5

Vikas P. Business - Confirmed reviews ALL

location was good... lots of food options. Rooms were tidy and comfortable.

Dear Vikas, Thank you for taking the time to share your feedback following your recent business stay at Novotel Melbourne Glen Waverley. I am delighted to hear that you enjoyed your stay and appreciated our convenient location, the wide range of dining options nearby, and the comfort and cleanliness of your room. It is also pleasing to know that you found our service to be great and appreciated the daily servicing of your room. Thank you for your constructive feedback regarding the Wi-Fi connection speed. We understand how important a reliable and fast internet connection is, particularly for our business travellers, and your comments have been noted for further review. I also appreciate your comments regarding our sustainability initiatives and the availability of drinking water in the room. We understand your suggestion of providing reusable glass water bottles and will certainly share this feedback with our team as we continue to look for sustainable ways to improve the guest experience. As a valued Classic member of ALL – Accor Live Limitless, we sincerely appreciate your loyalty and your 9/10 recommendation. We hope to have the pleasure of welcoming you back on your next business visit and providing you with an even better experience. Warm regards, James David General Manager Novotel Melbourne Glen Waverley

Other web-users rate our hotel

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  • 819 reviews 8.8/10 Service
  • 18 reviews 6.8/10 WiFi
  • 309 reviews 7.8/10 Food
  • 298 reviews 8.1/10 Cleanliness
  • 222 reviews 7.5/10 Breakfast
  • 123 reviews 5.8/10 Value

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