Everything was excellent. Night staff was very good. Only disappointment was of parking charges. But that's also fine.

Great experience regularly stay here, would be nice to have a free upgrade one day as we are regulars

Thankyou for honoring our cancelled trip due to covid . We enjoyed our stay once again and im sure we will be back.

Room is okay. A/C is bit hard to adjust to the desired temperature. Check-in was bit slow. But I can understand there was only one person on duty. Breakfast was bit disappointing. Service was slow. The cutlery were dirty, I had to ask the staff to replace it. Food was okay. I had quite some expectations for this hotel. It turned out to be just average experience. I can see staff did try to make it work. Kind of understaff if I may say.

My favorite accommodation place in Melbourne has let me down on this occasion. The first night was fine but the second and subsequent nights were marred by a hot water issue. The second day we had no water at lunch time, then came back to the room to find rusty dirty water, after running it for some time it cleared but the hot water was an issue. I rang reception and they said they were sending up an Engineer to look at it, but it was one of the house keeping staff who ran the hot water for 20 minutes and said it was fine. Unfortunately, it was not and we had a luke warm shower the next day. I called reception again and they offered to move us but we only had one night to go so decided the luke warm shower would be okay, but the next day it was completely cold. Apart from that issue, we reported to reception staff the hand sanitiser was empty on Thursday the 23rd at lunch time and at 11:30 that night it was still empty, not good considering we are in a Covid explosion at the moment.

The water temperature in shower was very poor could not regulate shower shelf is to close

There were few issues with the room(Aircondition,Telephone,safelocker was not clear).But Front desk attended professionally

Was a very enjoyable stay as the front staff were very attentive and courteous. the restaurant staff were equally courteous even though they were very busy. The food was delicious. The room was clean and welcoming and the tray of sweets in the frig was a pleasant gesture, thank you.

Beautiful, professional staff. I loved the high standard of cleaning and presentation of the room and hotel. Especially because I came from a five star hotel, I appreciate a nice hotel when I see one. The kids loved the pool, perfect temperature and sauna was fantastic. We loved being able to walk everywhere.

It seems that due to Covid no wine glasses available in room, covid seemed the reason for 2 English breakfast tea bags only available in room. No room service, no restaurant no bar. I was advised of the lack of any facilities after check in, staff obviously trained in the timing of disclosure. But covid you know!

We had to pay full price for accommodation and the bar, kitchen, pool & spa were not available. Had to source breakfast elsewhere. Our room was hot and light was shining in from main door.

We enjoyed our Christmas stay. Staff were attentive and made us feel welcome. The facilities were clean and in the main functional - the notable exception was the door key card programming. We initially had problems with both rooms we booked and access to the pool. The biggest gripe was the lack of room service on Christmas night. Had I been aware of this I wouldn’t have booked.

The Novotel Glen Waverley is in a great location, close to lots of options for eating. The room was fantastic, very spacious, clean, bed was perfect. Love the style of the rooms also. Parking easy. Recommend them for sure.

They are still recovering from the pandemic restrictions. No buffet breakfast, restaurant closed, no biscuits in room, no handtowels, minimum soap. However staff were excellent despite the circumstances!

We came to Mel. to visit my Uncle in Springdale and Novotel Glen Waverley is only 10 min. drive from my Uncle’s house. Room are spacious and very clean, love the comfortable bed & pillows. The hotel is connected to a small complex which has cinema and entertainment for family with children. Hotel is surrounded by many good restaurants and cafe, 5 min. walk to Coles and DJ stores. We had a pleasant stay.