Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,845 reviews

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Novotel Melbourne Glen Waverley - Image 1
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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,845 reviews

TripAdvisor Rating  4.5/5  1,317 reviews

Brilliant

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Just the best great staff great food everything you need

Dear V., Thank you for taking the time to share your feedback following your recent stay at Novotel Glen Waverley. We are thrilled to hear that you had such a positive experience and enjoyed your time with us. We are delighted that you found the booking process easy and that our team provided you with a seamless check-in experience. Your kind words about the cleanliness, comfort of the accommodation, and quality of breakfast are greatly appreciated. It’s also wonderful to know that you felt well taken care of by our dedicated staff throughout your stay. We take great pride in ensuring our guests have a memorable experience, and we are particularly pleased that you noticed our commitment to sustainability. Your feedback helps us continue to improve and maintain the high standards that our guests expect. I will personally ensure that your comments are shared with the team, as they will be delighted to know their efforts contributed to making your stay enjoyable. It’s also fantastic to hear that you would recommend Novotel Glen Waverley to others—this truly means a lot to us. Thank you once again for your valuable feedback, and we look forward to welcoming you back to Novotel Glen Waverley in the near future. Warm regards, Ashan Abeykoon General Manager

Friendly staff, clean and inviting.

Customer review rating 5.0/5

Cam Business - Confirmed reviews ALL

Nice to see the new lifts running. Always a pleasant experience here with friendly staff. I would like to say the breakfast buffet was good but unfortunately, it's the only let down, just seems the quality is not there compared to other Accor hotels. Opted on my second day to get something else. Didn't affect my stay but will just look at other options when staying here again.

Dear Cameron, Thank you for taking the time to share your feedback with us following your recent stay at Novotel Glen Waverley. We are grateful for your detailed comments and are pleased to hear that you had a generally positive experience. We are thrilled that our friendly staff, the cleanliness of the hotel, and the newly installed lifts contributed to making your stay comfortable. It's always wonderful to know that our team’s efforts are appreciated, and I will certainly share your kind words with them. I also want to acknowledge your feedback regarding the breakfast buffet. We take pride in offering a quality dining experience for our guests, and I’m sorry to hear that the breakfast did not meet your expectations. Please rest assured that your comments will be reviewed by our culinary team, as we strive to continuously improve and ensure we are providing the best possible food and beverage options. We truly appreciate your understanding and are glad that it didn’t detract from your overall stay. Regarding your room and cleanliness, we aim to maintain high standards, and I’ll personally ensure our team pays extra attention to these details to meet our guests’ expectations more consistently. Lastly, I am pleased to hear that your loyalty as a Silver member of ALL – Accor Live Limitless was recognized, and that our team contributed to a positive check-out experience. We highly value our members, and it is always great to know when their expectations are met. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Glen Waverley on your next visit, and we will certainly work on enhancing the breakfast experience. Warm regards, Ashan Abeykoon General Manager

Easy to book, friendly staff

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Checkin and checkout good Breakfast was disappointing

Dear Laurel, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found the booking process easy, and that you had a smooth check-in and checkout experience. We also appreciate your kind words about our friendly staff. However, we are truly sorry to hear that your breakfast experience was disappointing. We understand how important it is for our guests to enjoy a satisfying meal, and we apologize that the food temperature and availability did not meet your expectations during your stay. Rest assured, your feedback will be shared with our team so we can improve these aspects and ensure a better experience for future guests. We also regret that the condition of the room and bathroom did not meet your expectations and please know that your feedback is important to us. We continue to strive to improve all aspects of our hotel. Your satisfaction with our sustainable initiatives is important to us, and we will strive to further enhance our offerings in this area as well. Thank you for being a valued Silver member of the ALL – Accor Live Limitless program. We hope to welcome you back soon. Warm Regards, Ashan Abeykoon General Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent Lift key difficult to register

Dear Ken, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with your booking, arrival, check-in, accommodation, WiFi, and our team. Your kind words about our service and your loyalty to the ALL – Accor Live Limitless program are greatly appreciated. We also appreciate you bringing the bathroom door to our attention. We apologize for any inconvenience this may have caused, and please know that your feedback is important to us. We’re glad you were satisfied with our sustainability initiatives, and we're so pleased that you enjoyed your stay overall. We look forward to welcoming you back soon. Warm Regards, Ashan Abeykoon General Manager

Friendly staff and good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff are very friendly. Tried to solve our enquirers as much as they can. Location is great. Easy to access to what I need.

Dear Chih-Li H., Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be friendly and accommodating, and that you enjoyed the great location of our hotel. We are pleased to see that your arrival and check-in, accommodation, and departure all met your expectations, and we appreciate your recognition of the cleanliness and the high standard of our service. It’s wonderful to know that you felt welcomed and well taken care of throughout your stay. We also appreciate you highlighting the challenges you faced with booking via the app. We’re sorry for the inconvenience you experienced during the booking process. Thank you for your kind words about our team. We are thrilled to hear that you felt valued and supported during your time with us. We will make sure to share your feedback with the team member who made a positive impact on your stay. Your recognition is truly motivating and helps us continue to strive for excellence. Thank you again for your valuable feedback and for choosing to stay with us. We hope to welcome you back soon and provide an even better experience in the future. Warm regards, Ashan Abeykoon General Manager

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Other web-users rate our hotel

  • 487 reviews 9.4/10 Location
  • 742 reviews 7.9/10 Room
  • 884 reviews 9/10 Service
  • 9 reviews 5.6/10 WiFi
  • 317 reviews 8.5/10 Cleanliness
  • 304 reviews 7.1/10 Food
  • 214 reviews 7.5/10 Breakfast
  • 125 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.