Novotel Melbourne Glen Waverley Hotel 4 stars

Name: Novotel Melbourne Glen Waverley
Address: GLEN WAVERLEY, 3150, AUSTRALIA
Telephone: (+61)3/85612345
Rating: 4.5

Customer review rating 4.5/5 9,276 reviews

ALLSAFE approved hotel

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+ 26 Services

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Novotel Melbourne Glen Waverley Hotel

Hotel that makes every moment matter

We look forward to welcoming you to Novotel Melbourne Glen Waverley.Listening to our guests needs is key. Feel welcome to contact me if I can help. Ms Joleen R Hurst +61 408 686 953

Ms Joleen R Hurst, Hotel Manager

Settle into 4-star comfort at Novotel Melbourne Glen Waverley hotel. Sleek design with splashes of colour, natural light and tech features make your room a haven for work or pleasure. Energise in the indoor pool or fitness centre, then tuck in to breakfast in the stylish light-filled restaurant - days get off to a great start at Novotel.

Half an hour from Melbourne CBD, Novotel Melbourne Glen Waverley provides an excellent base for exploring the city and its surrounds. This contemporary Melbourne hotel is within easy reach of a number of local attractions, including an array of golf cours es, Century City Walk dining and entertainment precinct, Centro the Glen Shopping Centre and Monash Aquatic and Recreation Centre. Guests can also explore the nearby Dandenong Ranges, Healesville, the Yarra Valley, Mornington Peninsula and Phillip Island.

Guests staying at Novotel Melbourne Glen Waverley can enjoy access to Melbourne and its beautiful surrounds. Nearby attractions include the Dandenong Ranges, Healesville Sanctuary, the Yarra Valley wine region, Phillip Island and the Mornington Peninsula.

Hotel extras

WiFi, work space, 32-inch media-hub TV
Modern Australian dining, fresh local produce
7 versatile spaces for events
2 minutes to station, 35-minute ride to city
Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areasWiFi in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request (Nearby)Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
TULLAMARINE MELPaying
Languages spoken at the hotel
- English
- Italian
- Japanese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / Ironing
Boutiques/shopping
- Cash machineAdjacent to the hotel
- Currency exchange
Concierge

Indoor heated pool
Fitness centre
Well-being
- Massage (Paying)(Nearby)
- Sauna
Babysitting on request (Nearby)Paying
GolfPaying
- Golf course 18 holes (Paying)(Nearby)
- Golf course 9 holes (Paying)(Nearby)
- Golf practice facilities (Paying)(Nearby)
- Golf lessons (Paying)(Nearby)
Grass tennis court (Nearby)Paying
Other sports activities
- Bicycles rental (Paying)(Nearby)
- Basketball facilities(Nearby)
- Billiards/Snooker (Paying)(Nearby)
- Jogging track(Nearby)

BreakfastPaying
1 restaurant(s)
1 bar(s)

7 meeting room(s)
Congresses/conventions
- Congress centercongrs
- Conventions hotelconven
Copy/print service available

Please note that this hotel is open for guests who have a permitted reason to stay at this hotel under the relevant Victorian Government Restricted Activity Directions (made under the Public Health and Wellbeing Act 2008 (VIC)) which are in place at the time of the guests' stay. Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details. Novotel Melbourne Glen Waverley is an accredited ALLSAFE hotel.

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150
glen waverley
australia

Tel: +61385612345

Fax: (+61)3/85612350

Contact email :

Check-in from 14h00

Check out up to 11h00

SPRINGVALE RD : 742 CHADSTONE

By plane
TULLAMARINE MEL At 45km / 27.96 miles - Shuttle paying
By train
GLEN WAVERLEY At 0.5km / 0.31 miles

GPS :-37.880932, 145.165207

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Standard Room 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Standard Room 2 Double Beds

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Superior Room 1 King Bed

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Deluxe Room 1 King Bed

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Rooms

Our restaurants and bars

URBAN CITIZEN

Type of cuisine: Regional

In accordance with recent Government directives in response to slowing the spread of COVID-19 the hotel restaurant is temporary closed.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE BUTCHERS BENCH

Enjoy a drink at The Butchers Bench, choosing from our range of wines, beers, spirits, and cocktails. Hot and cold snacks are also available from the snack menu.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 242 m²
Maximum capacity: 250 people
Maximum banquet capacity: 200 people

Find out more

Always a pleasure

Gordon G. Couples - 16/07/2020 Confirmed reviews ALL

Despite the difficulties imposed by the covid-19 lockdown which reduces hotel accommodation to the minimum amenity, we appreciated the kindness and helpfulness of staff and the quiet, peaceful and comfortable stay.

Dear Gordon, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley and I wish to also thank you for your support to Accor Hotels during this unprecedented time. What an uplifting review; I am so pleased that although facility restrictions are in place you were still comfortable and enjoyed your experience here with us; with particular mention to our teams customer service and helpfulness. Your comments undoubtedly serve as a great motivation for our team and I look forward to sharing some positive news with them. We hope to welcome you back in the near future Gordon and thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Comfortable stay

Anonymous Families - 12/07/2020 Confirmed reviews ALL

We had a fly-in fly-out appointment and needed somewhere to stay at the mid-way point between Melbourne and the outer Eastern suburbs. This was perfect. I couldn't quite work out the air-conditioning, which I like to turn off while sleeping, but overall we had a very nice comfortable stay. The beds were very comfortable, the room and bathroom were clean, basic tea/coffee making facilities and supply were fine for one night (water from bathroom as no sink in room). Breakfast available, but a bit pricey so we didn't order it and I cannot comment on the food.

Dear Valued Guest, Thank you for taking the time to provide feedback relating to your recent visit with us, and I also wish to thank you for your support to us in the unprecedented time. I was thrilled to read that you enjoyed your overall visit with us, even if you were here for only a short amount of time. There is a knack with our in-room air-conditioning and should we have the pleasure of your business in the future please do not hesitate to ask one of our friendly team to assist you at any time day or night, we are all here to ensure you are most comfortable. It is always a pleasure to receive positive feedback and thank you again for sharing your experience. We hope to welcome you again in the future. Sincerely, Joleen Hurst General Manager

Well located. Close to restaurants and shopping centre.

Glenn Business - 07/07/2020 Confirmed reviews ALL

Wasn’t sure why the Assistant Manager wanted to debit my account on arrival and not at the end of my stay when I checked out. I have stayed in Accor Hotels all over the a World and this is the first time this has occurred?

Dear Glenn, I appreciate you taking the time to provide feedback regarding your recent stay with us. I do hope you had a comfortable visit with us and please accept my apologies for any confusion caused during your check-in experience. Here at Novotel Glen Waverley it is our our standard procedure for guests to settle their accommodation account upon arrival; after much feedback this procedure was put in place primarily with the aim of being able to offer a more efficient check-out experience. In addition we have found that some types of Credit or Debits cards when charged upon check-out hold a guarantee authorization; whilst this common practice with some banks it can still cause inconvenience for some guests which we try to avoid. Whilst this procedure has been put in place in the hope of improving our guest experience, it is optional and I shall most definitely address your feedback with our team and our Assistant Manager with the aim of ensuring we improve our communication moving forward. Thank you again for sharing your experience Glenn. I hope we can welcome you back in the near future. Until then take care and thank you for your support to AccorHotels during this unique time. Sincerely, Joleen Hurst General Manager

Great place to Stay

Adam G. Couples - 06/07/2020 Confirmed reviews ALL

I was staying 1 night only . I was very happy. Excellent Customer service , Hotel room clean and very comfortable, Food very Yummy .Late check out 5pm . Would stay again anytime . Thank you

Dear Adam, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and I shall be sure to pass your gratitude forward. Your comments undoubtedly serve as great motivation for our entire team to continue working hard to refine our facilities and services. We hope to welcome you back in the near future Adam with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Aimee P. Families - 04/07/2020 Confirmed reviews ALL

Very irritated about with your check-in policy though. My visa debit card has been charged twice. You’ve placed a hold on funds equivalent to the entire cost of my stay as well as taking the full amount at check-out. A week later I‘m still waiting for funds to be returned/come off hold.

Dear Aimee, I appreciate you taking the time to provide feedback regarding your recent stay at Novotel Melbourne Glen Waverley. I am thankful you brought your recent experience to my attention and wish to extend my sincere apologies for any inconvenience you may have experienced. Whilst we are operating in very difficult times our teams objective remains the same; where high satisfaction and a wonderful guest experience is our priority. Please do not hesitate to let us know if the authorization is still held in your account, by either reply to me or contacting our Reception team directly and we will do our utmost to assist in the release of the authorization as soon as possible. Thank you again for providing your feedback Aimee and I do hope we can welcome you back in the future as I am confident our team will work hard to give you a wonderful experience. Sincerely, Joleen Hurst General Manager

Well located. Friendly staff. Always a good nights sleep....

Sue B. Business - 02/07/2020 Confirmed reviews ALL

My first stay since Covid shutdown, I wasn’t sure what to expect... The ever friendly, professional staff greeted me at checkin and I noticed that the bar and restaurant were still closed.However, they provided breakfast in the room or if you preferred, downstairs in the restaurant. They were due to reopen all of this the following day. I’ll rebook for July and I’m sure I’ll be even happier as the gold Class Cinema will also be reopened. Happy Days ❤️

Dear Sue, We very much appreciate your comments regarding your recent stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit with us and found our team to be welcoming and friendly, it is always a pleasure to receive positive feedback and I shall share your comments with our Front Desk. We do look forward to welcoming you back soon and please accept my sincere thanks for your support during this unprecedented time. Sincerely, Joleen Hurst General Manager

Awesome

Andrew K. Families - 01/07/2020 Confirmed reviews ALL

All the staff were great. A special thanks to reservations & Pip for organising balloons & chocolates on arrival for my daughters birthday. The kids love coming back to the Novotel Glen Waverley.

Dear Andrew, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you and the family had a comfortable stay and enjoyed the daughters birthday with us, with particular mention to our teams customer service. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again Andrew for sharing your experience. Sincerely, Joleen Hurst

Lovely hotel

Jaci Couples - 28/06/2020 Confirmed reviews ALL

This is a lovely hotel and our room service breakfast was amazing! The only issue we had was that we were put into a room next to someone with a screaming baby. But the upgrade to the king room was still appreciated. Your staff are lovely. Cheers and thankyou!

Anonymous Families - 25/06/2020 Confirmed reviews ALL

I stay regularly, when I come for medical appointments. It’s always a pleasure to arrive and be looked after so well.

Comfortable stay

Craig Business - 25/06/2020 Confirmed reviews ALL

An enjoyable stay. Friendly helpful staff who even brought UberEats to room!! Hopefully get full restaurant back! Thanks for all your help!

Great place to stay

Anonymous Business - 19/06/2020 Confirmed reviews ALL

all staff make me feel very welcome, Hotel is very clean.

Dear Peter, I appreciate you taking the time to tell us about your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit and it is so encouraging to see such a wonderful review! I have passed your feedback to my team along with my thanks as I am delighted that our team took such good care of you during your stay. We hope to welcome you back in the near future Peter as I am confident we can provide you with another wonderful experience. A sincere thank you for your support and loyalty to Accor Hotels during this time and thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

As always great and friendly service

Steve H. Business - 14/06/2020 Confirmed reviews ALL

Short business stay. Two nights. Friendly staff. Great room. Nothing is too much trouble for you guys which is very much noticed by me (your customer) keep up the good work. I particularly liked the “we’d like to get to know you more questionnaire. Keep up the good work.

Dear Steven, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. I am so pleased to read that given the current circumstances you still felt safe and that our team looked after you so well during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Comfy beds

Anonymous Friends - 12/06/2020 Confirmed reviews ALL

Great service, was unaware I had to pay for parking overnight though and water took 10 minutes plus to warm up. Beds and room were comfy and quiet though.

Dear Stacey, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I am so pleased you enjoyed your overall visit with us; with particular mention to our comfortable beds!. Please accept our sincere apologies for the delay in hot water to your room and any lapse in service you may have experienced, regrettably during this unique time we are working with a substantially smaller team and our rooms and water/heating systems are not used on a regular basis like they are used to which can cause some delay. Once we have returned to a sense of normality, we do hope we can welcome you back in the near future whereby all of our facilities will be available for you to enjoy! We appreciate your sharing your feedback Stacey and look forward to seeing you again. Sincerely, Joleen Hurst General Manager

Well located, lovely staff members

Kylie Families - 10/06/2020 Confirmed reviews ALL

Staying a Novotel was a great experience, staff were lovely and because of the covid-19 not everything was open but you guys made it still comfortable and worth the stay, our room was lovely, very clean. We will definitely be back.

Dear Kylie, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. I am so pleased to read that given the current circumstances you still felt safe and that our team looked after you so well during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Great stay

Koi Business - 10/06/2020 Confirmed reviews ALL

Good size room comfy bed

Dear Kaiyen, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I am so pleased you enjoyed your overall visit with us; with particular mention to our comfortable rooms. Once we have returned to a sense of normality, we do hope we can welcome you back in the near future whereby all of our facilities will be available for you to enjoy! We appreciate your sharing your feedback. Sincerely, Joleen Hurst General Manager

Awesome

Anonymous Business - 08/06/2020 Confirmed reviews ALL

Good location, very professional and friendly staff, also shops very glide by along with entertainment facilities

Dear Des, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again Des for sharing your experience. Sincerely, Joleen Hurst General Manager

Good stay and attentive staff

Kaye Business - 04/06/2020 Confirmed reviews ALL

I felt safe and well cared for during my stay. Staff were very caring and attentive. Only one point - the airconditioning fan was noisy (I ended up turning off aircon to get some sleep)

Dear Kaye, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. I am so pleased to read that given the current circumstances you still felt safe and that our team looked after you so well during your stay with us. Thank you for also bringing the air-conditioning unit in your room my attention as this has allowed my maintenance team to address the issue. In future Kaye please do not hesitate to communicate any annoyances in your room with our friendly team as we want to ensure you are as comfortable as possible at all times with us. Thank you again for sharing your experience and for your business during this unique period; it is greatly appreciated. We do hope to see you again soon. Sincerely, Joleen Hurst General Manager

Pleasant stay

Steve Business - 31/03/2020 Confirmed reviews ALL

Just a very short working trip.

Dear Stephen, I appreciate your comments regarding your recent stay at the Novotel Melbourne Glen Waverley. We are delighted to read that you had a comfortable stay and enjoyed your overall visit at our hotel; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback and we hope once things begin to feel slightly more 'normal' we can welcome you back to our hotel as I am confident we can offer you an even better experience. Yours Sincerely, Joleen Hurst General Manager

Well located nice and quite

Karen Couples - 29/03/2020 Confirmed reviews ALL

Nice and quite clean room.

Dear Karen, I appreciate your comments regarding your recent stay at the Novotel Melbourne Glen Waverley. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel; with particular mention to your arrival and departure experience. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope once things begin to feel slightly more 'normal' we can welcome you back to our hotel for another wonderful experience! Sincerely, Joleen Hurst General Manager

The Staff are out standing

John H. Business - 27/03/2020 Confirmed reviews ALL

I am very impressed with the staff at your Glen Waverly Hotel, they went above and beyond to help me out in a time where we are all facing uncertain futures.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. I am so glad that we were able to assist you in such tragic times. I have passed your feedback to Kavita (Manager On Duty) with my thanks for looking after you during your stay. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. Stay Safe John. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

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