Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,674 reviews

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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,674 reviews

Customer review rating 3.5/5

Chris S. Couples - Confirmed reviews ALL

The Novotel GW is our regular Melbourne staff. The team is really welcoming and always happy to help. The restaurant is very good and there are plenty of places to eat close by. Public transport is handy with the GW railway station a short walk away. The rooms are due for a freshen up and in particular we would love to see a new formed mattress. The current one is like sleeping in quicksand.

Dear Chris, Thank you for taking the time to share your feedback and for your continued loyalty to Novotel Melbourne Glen Waverley. We truly appreciate you choosing to stay with us regularly when visiting Melbourne. We are delighted to hear your kind comments about our welcoming team and our convenient location. It’s also wonderful to know that you enjoyed the restaurant and the many dining options nearby. Your special mention of Thamali from the restaurant is greatly appreciated, and we will be sure to pass along your kind words. At the same time, we sincerely appreciate your constructive feedback regarding the room, mattress comfort, and WiFi access. Please be assured that your comments have been noted and shared with the relevant department heads for review. Thank you again for your valuable feedback and continued support. We look forward to welcoming you back again soon. Warm Regards, James David General Manager

Customer review rating 3.0/5

Ankush S. Business - Confirmed reviews ALL

Really apprcuate how supportive two ladies at counter Phyu Phyu and another Indian one

Dear Ankush, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. I’m pleased to hear that Phyu Phyu and our reception team made a positive impression during your stay. Your kind words about their support are greatly appreciated, and I will ensure your recognition is shared with them. At the same time, I am sorry that several aspects of your experience did not meet expectations. Your comments regarding the in-room amenities, breakfast entitlements during your longer stay, and the WiFi connection are certainly concerning and not the standard we aim to deliver. Please accept my sincere apologies for these shortcomings. I will be discussing your feedback with the relevant teams to ensure these matters are reviewed and improvements are made. I also appreciate you highlighting the interaction at the breakfast counter. We strive to provide warm and professional service at all times, and your feedback will be used as an opportunity for further coaching with the team. Thank you again for bringing these matters to our attention and for recognising the efforts of some of our team members. We truly value your feedback and hope we will have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, James David General Manager

Customer review rating 5.0/5

Kim W. Business - Confirmed reviews ALL

the staff at this venue are so friendly and accommodating. Located close to a great range of restaurants should you choose not to dine in.

Dear Kim, Thank you for sharing such a glowing review of your stay at Novotel Melbourne Glen Waverley. We’re thrilled to hear that our team made a positive impression with their friendly and accommodating service. It’s also great to know that you enjoyed our convenient location with plenty of dining options nearby. Your feedback about cleanliness, accommodation, and overall experience is much appreciated and will be shared with our team. We value your loyalty as an ALL Accor Classic member and look forward to welcoming you back for another excellent stay in the future. Warm Regards, James David General Manager

Customer review rating 4.5/5

Annette G. B. Couples - Confirmed reviews ALL

We always choose Novotel Glen Waverley as we get excellent custom service from all staff

Dear Annette, Thank you so much for your wonderful review and for your continued loyalty to Novotel Melbourne Glen Waverley. It is always a pleasure to welcome you back. We are truly grateful for your kind words about our team and the personalised service you consistently receive. Knowing that this is the reason you continue to choose us means a great deal to all of us. I will be sure to share your feedback with the entire team — they will be delighted to hear that their friendliness and professionalism made such a positive impact on your stay. We also appreciate your valued support as an ALL Platinum member and Accor Vacation Club member. Your loyalty to the Accor family is sincerely appreciated, and we are proud to be your hotel of choice in Glen Waverley. Thank you again for your recommendation and for taking the time to share your experience. We look forward to welcoming you back for another comfortable and enjoyable stay very soon. Warm regards, James David General Manager

Customer review rating 4.0/5

Dylan B. Families - Confirmed reviews ALL

Room was nice, facilities are good, pool feels like a dungeon but does the job, service was good nothing special. Parking on site is a must as nothing reasonable around.

Dear Dylan, Thank you for taking the time to share your feedback following your recent family stay at Novotel Melbourne Glen Waverley. We truly appreciate your detailed insights. We’re pleased to hear you found your room comfortable and our facilities generally met your expectations. It’s also great to know that booking was easy and that our team provided good service during your stay. That said, we’re sorry to learn that certain aspects fell short of making your experience exceptional. Your comments about the pool ambience are noted — while we’re glad it “did the job,” we understand the atmosphere is just as important as the amenity itself. We also appreciate your honest feedback regarding breakfast, team interactions, and check-in, as these are areas where we continually strive to elevate the guest experience from good to outstanding. We sincerely apologise for the WiFi oversight. Not being informed about access details is certainly not the standard we aim for, and we will reinforce this with our reception team to ensure all guests are clearly advised upon arrival. Thank you as well for recognising our sustainability initiatives. It’s encouraging to know these efforts are noticed and valued. We truly appreciate your constructive feedback and your willingness to recommend us. We hope to welcome you and your family back again soon and provide a stay that exceeds your expectations next time. Warm regards, James David General Manager

Other web-users rate our hotel

  • 504 reviews 9.1/10 Location
  • 697 reviews 7.7/10 Room
  • 835 reviews 8.7/10 Service
  • 18 reviews 4.5/10 WiFi
  • 325 reviews 7.1/10 Food
  • 295 reviews 7.7/10 Cleanliness
  • 207 reviews 7/10 Breakfast
  • 140 reviews 5.7/10 Value

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