Novotel Melbourne Glen Waverley Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 9,779 reviews

ALLSAFE approved hotel

Information message

Novotel Melbourne Glen Waverley
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+ 19 Services

Hotel extras

  • Buffet breakfast and room service currently unavailable

  • WiFi, work space, 32-inch media-hub TV

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 glen waverley
australia

Fax: (+61)3/85612350

Check-in from 14h00

Check out up to 11h00

  • SPRINGVALE RD:  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27.96 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0.5km / 0.31 miles

GPS:-37.880932, 145.165207

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN CITIZEN

Urban Citizen is open for dinner on Thursday, Friday and Saturday nights. Bookings are essential.

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 242

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,779 reviews

TripAdvisor Rating 4.5/5

1,289 reviews

lovely spot to stay

Customer review rating 5.0/5

Stephen P. Business - 12/01/2022 Confirmed reviews ALL

very friendly staff and the room was well presented and clean.

Dear Stephen, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Relaxing stay

Customer review rating 4.5/5

Kelly Couples - 11/01/2022 Confirmed reviews ALL

check-in was quick and simple, very glad the reception staff had checked for both me and my guest for the vaccine certificate as other hotels I've stayed at during this holiday period have not bothered to ask or verify in any way. the room was clean and tidy no issues at all. Only issue was the heat in the room upon entering but nothing a little aircon couldn't fix (it was a hot day outside that day).

Dear Kelly, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Great hotel in a handy location.

TripAdvisor rating 5.0/5

Kristen K 11/01/2022 TripAdvisor review

Staff were very friendly and helpful...especially Den on the font desk! Hotel is close to large shopping centre and has many wonderful restaurants and cafes close by too. Breakfast was very nice every morning too!

Great staff

Customer review rating 5.0/5

M B. Families - 09/01/2022 Confirmed reviews ALL

Well sized room and very clean, great staff who helped us book the swimming pool and breakfast.

Dear Monique, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

HAD A GREAT TIME

Customer review rating 5.0/5

David Families - 07/01/2022 Confirmed reviews ALL

BREAKFAST WAS EXTREMELY NICE. POOL WAS GREAT. WENT SHOPPING FOR A FEW HOURS. EVERYTHING CLOSE TOGETHER. HAD A GREAT TIME. WILL DEFINIFTLY BE COMING BACK AGAIN

Dear David, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Excellent Hotel

Customer review rating 4.0/5

Ron M. Families - 07/01/2022 Confirmed reviews ALL

Everything was excellent. Night staff was very good. Only disappointment was of parking charges. But that's also fine.

Dear Ron, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Well.coated

Customer review rating 4.5/5

Julie O. Couples - 06/01/2022 Confirmed reviews ALL

Great experience regularly stay here, would be nice to have a free upgrade one day as we are regulars

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Really enjoyed our stay

Customer review rating 5.0/5

Cathy W. Families - 06/01/2022 Confirmed reviews ALL

Thankyou for honoring our cancelled trip due to covid . We enjoyed our stay once again and im sure we will be back.

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Okay stay

Customer review rating 3.5/5

Alan Couples - 05/01/2022 Confirmed reviews ALL

Room is okay. A/C is bit hard to adjust to the desired temperature. Check-in was bit slow. But I can understand there was only one person on duty. Breakfast was bit disappointing. Service was slow. The cutlery were dirty, I had to ask the staff to replace it. Food was okay. I had quite some expectations for this hotel. It turned out to be just average experience. I can see staff did try to make it work. Kind of understaff if I may say.

Dear Shing-Chuan, Thank you for taking the time to tell us about your recent experience here at the Novotel Melbourne Glen Waverley. It is very disappointing to read that you were left feeling displeased with your experience. It is our intention to ensure that all of our guests are taken care of and made to feel comfortable, we apologize for any inconvenience that have been caused during your stay. Thank you again for sharing your experience and we hope to welcome you back in future with a better experience. Sincerely, Joleen R Hurst General Manager

Not Good

Customer review rating 2.5/5

John W. Couples - 04/01/2022 Confirmed reviews ALL

My favorite accommodation place in Melbourne has let me down on this occasion. The first night was fine but the second and subsequent nights were marred by a hot water issue. The second day we had no water at lunch time, then came back to the room to find rusty dirty water, after running it for some time it cleared but the hot water was an issue. I rang reception and they said they were sending up an Engineer to look at it, but it was one of the house keeping staff who ran the hot water for 20 minutes and said it was fine. Unfortunately, it was not and we had a luke warm shower the next day. I called reception again and they offered to move us but we only had one night to go so decided the luke warm shower would be okay, but the next day it was completely cold. Apart from that issue, we reported to reception staff the hand sanitiser was empty on Thursday the 23rd at lunch time and at 11:30 that night it was still empty, not good considering we are in a Covid explosion at the moment.

Dear John, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have notified our Maintenance Manager with regards to the hot water issue in your room to check and ensure all is working correctly as it is paramount that all our guests are as comfortable as possible. Your feedback is important to us and we are also taking the appropriate measures to address the issue. I appreciate you sharing your feedback with me John and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joleen R Hurst General Manager

Well located

Customer review rating 3.5/5

Steven W. Couples - 03/01/2022 Confirmed reviews ALL

The water temperature in shower was very poor could not regulate shower shelf is to close

Dear Steven, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne Glen Waverley. I am pleased that you found our hotel location convenient, however I am sorry if we let you down in other areas and I thank you for bringing it my to attention. I have notified our Maintenance Manager with regards to the water temperature issue in your room to check and ensure all is working correctly as it is paramount that all our guests are as comfortable as possible; should we have the pleasure of you staying with us in the future please do not hesitate to speak to any of our team at any time as we are always happy to assist and want to ensure you are most comfortable. I appreciate you sharing your feedback with me Steven and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joleen R Hurst General Manager

Good stay

Customer review rating 4.5/5

Janaka Families - 02/01/2022 Confirmed reviews ALL

There were few issues with the room(Aircondition,Telephone,safelocker was not clear).But Front desk attended professionally

Dear Janaka, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

On a repeat visit, the hotel is well located and all staff are again extremely hospitable

Customer review rating 4.5/5

S. Couples - 02/01/2022 Confirmed reviews ALL

Was a very enjoyable stay as the front staff were very attentive and courteous. the restaurant staff were equally courteous even though they were very busy. The food was delicious. The room was clean and welcoming and the tray of sweets in the frig was a pleasant gesture, thank you.

Dear Don, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Fantastic location and well presented hotel

Customer review rating 5.0/5

Louise L. M. Families - 01/01/2022 Confirmed reviews ALL

Beautiful, professional staff. I loved the high standard of cleaning and presentation of the room and hotel. Especially because I came from a five star hotel, I appreciate a nice hotel when I see one. The kids loved the pool, perfect temperature and sauna was fantastic. We loved being able to walk everywhere.

Dear Louise, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager
Customer review rating 1.5/5

Anonymous Solo - 31/12/2021 Confirmed reviews ALL

It seems that due to Covid no wine glasses available in room, covid seemed the reason for 2 English breakfast tea bags only available in room. No room service, no restaurant no bar. I was advised of the lack of any facilities after check in, staff obviously trained in the timing of disclosure. But covid you know!

Dear Tony, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joleen R Hurst General Manager

Overrated full price and not all amenities available

Customer review rating 2.0/5

Kerrie Couples - 31/12/2021 Confirmed reviews ALL

We had to pay full price for accommodation and the bar, kitchen, pool & spa were not available. Had to source breakfast elsewhere. Our room was hot and light was shining in from main door.

Good Stay - No Room Service

Customer review rating 3.5/5

Graham R. Families - 28/12/2021 Confirmed reviews ALL

We enjoyed our Christmas stay. Staff were attentive and made us feel welcome. The facilities were clean and in the main functional - the notable exception was the door key card programming. We initially had problems with both rooms we booked and access to the pool. The biggest gripe was the lack of room service on Christmas night. Had I been aware of this I wouldn’t have booked.

Dear Graham, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. Please allow me to express my sincere apologies for the key card programming issue, we have advised our maintenance team in regards to the issue. I am glad you provided the feedback as I feel it is a vital element of continuously improving our services and guest experience. Thank you again for sharing your experience and we hope to welcome you back in the near future with a better experience. Sincerely, Joleen R Hurst General Manager

Awesome room

TripAdvisor rating 5.0/5

Mark_Dutton888 Business - 06/04/2021 TripAdvisor review

The Novotel Glen Waverley is in a great location, close to lots of options for eating. The room was fantastic, very spacious, clean, bed was perfect. Love the style of the rooms also. Parking easy. Recommend them for sure.

Not there yet

TripAdvisor rating 4.0/5

Murray C 26/03/2021 TripAdvisor review

They are still recovering from the pandemic restrictions. No buffet breakfast, restaurant closed, no biscuits in room, no handtowels, minimum soap. However staff were excellent despite the circumstances!

Family weekend visit

TripAdvisor rating 4.0/5

lpnhatrang 10/03/2021 TripAdvisor review

We came to Mel. to visit my Uncle in Springdale and Novotel Glen Waverley is only 10 min. drive from my Uncle’s house. Room are spacious and very clean, love the comfortable bed & pillows. The hotel is connected to a small complex which has cinema and entertainment for family with children. Hotel is surrounded by many good restaurants and cafe, 5 min. walk to Coles and DJ stores. We had a pleasant stay.

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