Dear Gavin, Thank you for your excellent feedback following your recent business stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable beds and clean accommodation. It is especially pleasing to know that our team was attentive to your needs and contributed to such a positive experience. Thank you for choosing Novotel Melbourne Glen Waverley and for your support as a Classic ALL member. We look forward to welcoming you back on your next visit. Kind Regards, James David General Manager

Dear Rhonda, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that our convenient location made it easy for you to attend the Langmeil wine and food dinner at Steak Republic, and that you enjoyed the service provided by our team. We appreciate your feedback on the accommodation, Wi-Fi and ALL loyalty programme, and thank you for your continued support as a Gold member. We look forward to welcoming you and your partner back to Novotel Melbourne Glen Waverley. Kind Regards, James David General Manager

Dear Anthony, Thank you for sharing your feedback following your recent stay with us. We regret that your experience did not meet expectations. We acknowledge your comments regarding the lack of acknowledgment upon arrival at Meze, and we will share your feedback with our restaurant team to reinforce the importance of welcoming and attentive service, even during busy periods. We also appreciate your comments regarding the Accor dining discount and understand the frustration caused by the clarification at checkout. We recognise that road traffic noise and hallway light affected your comfort, and we will share these concerns with the relevant teams for review. Thank you for bringing these matters to our attention. We value your Gold ALL membership and hope to have the opportunity to provide you with a more comfortable and welcoming experience in the future. Kind Regards, James David General Manager

Dear Thomas, Thank you for your excellent feedback. We are delighted to hear that you enjoyed your stay and appreciated our quick, hassle-free check-in, comfortable accommodation and reasonable room rates. It is wonderful to know that our 24-hour pool and sauna facilities added to your experience and that you would happily stay with us again. Thank you for choosing Novotel Melbourne Glen Waverley and for your support as a Classic ALL member. We look forward to welcoming you and your friends back soon. Kind Regards, James David General Manager

Dear Jess, Thank you for your wonderful feedback. We are delighted to hear that you had such a relaxing and rejuvenating stay with us. It is great to know that you enjoyed the comfortable bed and pillow menu, the Meze platter through room service, our cocktails and breakfast, as well as the pool and sauna facilities. We are also pleased that our convenient location near The Glen added to your experience. A special thank you for recognising Amy’s excellent service and support during the booking process. We will be sure to share your kind comments with her. We also appreciate your feedback regarding the towels and will share it with the relevant team. Thank you for your support as a Classic ALL member. We look forward to welcoming you back to Novotel Melbourne Glen Waverley for another enjoyable stay. Kind Regards, James David General Manager

Dear Amanda, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you found the bed comfortable and the hotel quiet. However, we regret that several aspects of your stay did not meet expectations. We acknowledge your concerns regarding the room clock not reflecting daylight saving time, the shower mat slipping, mould in the shower and the limited availability of working treadmills in the gym. Your safety is important to us, and we take your experience with the shower mat seriously. We will share your feedback with our housekeeping and maintenance teams for follow-up, including the bathroom condition, room clock settings and gym equipment. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more comfortable experience in the future. Kind Regards, James David General Manager

Dear Emma, Thank you for sharing your feedback following your recent family stay with us. We are pleased to hear that you enjoyed the spacious suite, comfortable bed and convenient location, and that our team made you feel welcome. We are especially glad that the cot was prepared in advance for your late arrival, helping make your stay with your little one more comfortable. We appreciate your comments regarding the room décor and furniture, as well as the Wi-Fi connection speed. Your feedback will be shared with the relevant teams as we continue to look for opportunities to improve the comfort and overall guest experience. Thank you for your support as a Silver ALL member. We look forward to welcoming you and your family back to Novotel Melbourne Glen Waverley. Kind Regards, James David General Manager

Dear Naomie, Thank you for taking the time to share your detailed feedback following your recent business stay at Novotel Melbourne Glen Waverley. While we are pleased to know that you found our team lovely and appreciated the quick and efficient check-in and check-out, as well as the cleanliness and condition of your room, I sincerely apologise for the discomfort caused by the air conditioning during your stay. I understand how frustrating it must have been to experience rising room temperatures throughout the night, particularly when you had already adjusted the settings on both evenings in an effort to remain comfortable. A restful night's sleep is an important part of the guest experience, and I am sorry that we fell short in this regard. Your comments are important to us, and we will bring this matter to the attention of our Maintenance team for investigation. We also have team members available at Reception 24 hours a day to assist our guests with any concerns or additional needs during their stay. Had we been made aware of the issue at the time, our team would have been happy to assist and explore possible solutions to improve your comfort. Thank you again for your valuable feedback and for recognising the efforts of our team. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Dear Ashley, Thank you for your lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. We are beyond joyed to hear you had such a comfortable and memorable stay with us. I am pleased to know that you enjoyed the convenience of our central location and that our friendly staff were able to create a warm atmosphere for you. Your kind words and support are greatly appreciated. We hope to accommodate you again in the future. Warm Regards, James David General Manager

Dear Geoffrey, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you had a pleasant and convenient stay and that our team made you feel welcome with their cheerful and informative service. It is also wonderful to know that you enjoyed the spacious suite, with its two private and quiet rooms, and found our online booking process easy to navigate. However, I note your feedback regarding the breakfast selection, ease of access and Wi-Fi connection speed. Please accept our thanks for bringing these areas to our attention, as guest feedback helps us identify opportunities to improve our services and facilities. We appreciate your recommendation and your support as an ALL Accor member. We hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley and providing an even better experience on your next visit. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Dear Peter, Thank you for taking the time to leave us a review following your recent stay with us at Novotel Melbourne Glen Waverley. We appreciate your valuable feedback regarding the USB connection ports, this will be passed on to all relevant departments. On the other hand I am pleased to know that regardless of the challenges you faced you still had an enjoyable stay with us. We look forward to welcoming you back again in the future. Warm Regards, James David General Manager

Dear Tanika, Thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are sorry to hear of the challenges you faced during your stay and we appreciate your valuable feedback as this helps us to improve our services. Please rest assured that your feedback will be relayed to all relevant departments. Despite the issues you faced I am pleased to know that you were still able to have a comfortable stay with us. We hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Dear Leigh, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and that your overall stay was satisfactory. We also appreciate your feedback across the various aspects of your stay, including breakfast, our team and your arrival and departure experience. We have also noted your comments regarding our sustainability efforts. We value this feedback and will continue to look for meaningful ways to make our sustainability initiatives more visible and engaging for our guests. Thank you for your support as a Classic ALL member. We hope to have the opportunity to welcome you back to Novotel Melbourne Glen Waverley. Kind Regards, James David General Manager

Dear Peter, Thank you so much for your lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. We are so pleased to know that our amazing staff were able to create an exceptional experience for you. We deeply appreciate your kind words regarding the cleanliness of our hotel's facilities. Your support means a great deal to us and we look forward to accommodating you again in the future. Warm Regards, James David General Manager

Dear Lyn, Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate you highlighting the areas where your experience did not meet expectations. We have noted your comments regarding the breakfast terms and conditions, room service hours, in-room amenities, air conditioning and assistance with your late-night delivery. For clarity, as part of our hotel policy, we request credit card details at check-in for security purposes; however, we do not hold or charge any amount as a security deposit. This differs from some hotels that may place a security hold or take a specific amount as a guarantee. Our pre-purchased breakfast also has terms and conditions, including a non-refundable clause. We appreciate your feedback regarding the importance of ensuring these conditions are clearly communicated at the time of purchase and will reinforce this with our team. Regarding outside food deliveries, for operational and safety reasons, our hotel team does not deliver outside food directly to guest rooms. Guests are welcome to arrange deliveries, but the order needs to be collected by the guest from the designated arrival point. We also appreciate your comments regarding room facilities, room service hours and the air conditioning. Our Front Office team is available at the reception desk 24 hours a day, and guests are welcome to contact us at any time for assistance with matters such as adjusting the air conditioning or any other in-room requirements. We would have been pleased to assist you during your stay. Your feedback is valuable and will be shared with the relevant teams as we continue to improve the overall guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Kind Regards, James David General Manager

Dear Lindy, Thank you for taking the time to provide such detailed feedback following your recent stay with us. We are pleased to know that you found your room very nice and that the cleanliness of the accommodation met your expectations. At the same time, we are disappointed to learn about the difficulties you experienced regarding the breakfast arrangements, both prior to your arrival and during your stay. We have carefully reviewed your feedback with our team. Our review confirms that the terms and conditions relating to the breakfast rate were communicated; however, it appears there was a misunderstanding during the interaction. We are sorry that you felt unsupported and that the situation caused frustration during your stay. This was certainly not the intention of our team, and we regret that the experience left you feeling this way. We also acknowledge your feedback regarding the Wi-Fi connectivity. Thank you again for sharing your experience with us. We genuinely value your feedback and hope to have the opportunity to welcome you back in the future. Warm Regards, James David General Manager