Novotel Melbourne Glen Waverley Hotel 4 stars

Good checkin, breakfast and service. Room clean. The one complaint has nothing to do with you and that is that I chose Novotel Glen Waverley every fortnight when on business and my Corp travel Agent booked through bookings.com so I wasn’t able to benefit from my membership.

Novotel Glen Waverley always provides and efficient and friendly service - and is always very obliging with additional requests.

the room service staff on the first 3 days were excellent, they went above and beyond and the service was great. the room service on the 4th day (different staff member) was terrible, the initial 3 days they brought the food in and wished me a good night, the last did neither. The concierge was called and asked if I could purchase some paracetamol as per the information booklet saying it was available from reception - i was promptly advised that the service station from around the corner sold it, and after a fair bit of asking why it was on the pamphlet if it wasn't available, the reception staff member grunted and said they'd retrieve some. a day after my departure from Melbourne, I was charged a second time for a similar amount to my checkout final invoice and was told over the phone to just wait 2 business days and that the money would be back in my account. It hasn't been 2 business days, so I'm giving the benefit of the doubt, but I'm still annoyed that I was double charged. The room was very tidy and the cleaning staff did a great job, cannot fault them. Regards, Anthony.

I stay at this hotel whenever I am travelling to Victoria. The staff is courteous and accommodating. The hotel has everything I need including its proximity to many restaurants. I was not that impressed by the new menu as we were offered share plates for dinner. Who eats share plates for lunch? Also, I wanted to get dinner but I was by myself and once again was not interested in share plates.

Very nice room, quiet

As per usual, a relaxing and enjoyable stay. Was made to feel welcome as a Platinum member, with room upgrade, dedicated parking space and free breakfast. Consistent room cleanliness and service is appreciated.

Three days , comfortable bed and noise reducing windows were great . We didnt realise they were doing extensive renovating through the hotel on this particular weekend otherwise we might have stayed elsewhere . In saying that though they have to it sometime i guess , just a pity it was the one weekend we were staying there . I would come back again as everything else was very good . Comfortable room . Good breakfast and excellent coffee being made by the young girl constantly throughout the breakfast period . She really did a very good job and remembered what we had the second day , she is a credit to the hotel as i noticed how professional and organised she was at her job . Sorry i cant remember her name but she was the only barista working last weekend 23 rd until 25 th of November . We will be back for sure.

The receptions are very helpful. The bed is very comfortable.

Although I wasn’t there very long my stay was very pleasant. Mohammad was very helpful by finding me a parking spot even though the car park was full

Upon checking in, we found out booking had been cancelled - unbeknownst to us. After a long, exhausting day with 2 children under the age of 7, who were looking forward to spending some time in the pool, we were extremely pleased with the courteous and professional manner the issue was resolved by the Front Desk staff. We were upgraded to a King Suite and my whole family could not have been more pleased with our accommodation. The Hotel facilities (Pool and Gym) were excellent. The In-Room dining was very enjoyable - the servings were huge, but left no-one hungry. Totally satisfying experience. Thank you.

It was excellent value for money - we found the hotel via the accorplus website and it was the cheapest place to stay in Melb for the number of stars. They were doing some renovation in the foyer which made breakfast noisy, but they did their best to manage this. Top room meticulously clean. Also we came home late on saturday nigh and the carpark was full, but they had one of the staff member down there and he moved some staff parking cars around so there was space for us and another late arriving car (until I think the evening staff left for the night). I don't know another hotel that would even think togo to this trouble. The manager of this hotel must be a tip top manager.

Wonderful

The location was a quick drive to the office which is very good considering the traffic. The place is also near all the nice restaurants for a quick bite. Overall it was a nice hotel and was satisfied with the short stay.

We enjoyed our stay at the Novotel Melbourne Glen Waverley. The kids loved the pool and the room was clean and comfortable. The only downer was breakfast, due to the renovations in the restaurant. But that can't be helped, you've got to do that work at some time.

Seamless