Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,656 reviews

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Novotel Melbourne Glen Waverley - Image 1
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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,656 reviews

Customer review rating 3.0/5

Stuart C. Families - Confirmed reviews ALL

Dear Stuart, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Melbourne Glen Waverley. I am pleased to hear that you enjoyed many aspects of your stay, including our location, gym facilities, room comfort, and the ease of your check-in, check-out, and parking experience. It is also encouraging to know that our team was able to meet your pre-arrival requests. However, I sincerely apologise for the shortcomings you experienced during your stay. Missing your scheduled housekeeping service despite the “clean room” request being displayed is not acceptable and does not reflect our usual standards. I also regret the inconvenience caused by the unattended room service tray in the corridor and the inconsistency you experienced regarding the ice charge. Please be assured these matters have been raised with our Housekeeping and relevant operational teams for immediate review and corrective action. I am particularly sorry that your concerns regarding housekeeping were not met with appropriate service recovery at the time. This is not the experience we aim to provide, and your feedback has been shared with our Front Office leadership team to ensure we improve our response and recovery procedures when issues are raised during a stay. We also note your comments regarding minibar provisions, breakfast selection, and overall service consistency. These points have been shared with the relevant department heads for review as part of our ongoing service improvement efforts. Thank you once again for your constructive feedback. While I am disappointed we did not fully meet your expectations on this occasion, I appreciate your recognition of the positive elements of your stay and hope we have the opportunity to provide you with a more seamless experience in the future. Warm regards, James David General Manager Novotel Melbourne Glen Waverley

Customer review rating 5.0/5

Natalie M. Business - Confirmed reviews ALL

Dear Natalie, Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Glen Waverley. I am delighted to hear that you had an excellent experience with us and that you found our rooms impeccable, service outstanding, and location ideal. It is also wonderful to know that our team was able to accommodate and remain welcoming even during a busy stay with many families and children. Thank you for your kind recognition of Keisha. I will personally ensure your compliments are shared with her, and I am certain she will be very pleased to know she contributed positively to your experience. We also appreciate your feedback regarding breakfast. While we are pleased that most aspects of your stay exceeded expectations, your comment has been shared with our Food & Beverage team for review as we continue to enhance our offerings. Thank you once again for your loyalty as an ALL Classic member and Accor Vacation Club member. We truly value your support and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, James David General Manager

Customer review rating 4.5/5

Andrew N. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for taking the time to share your feedback following another stay with us at Novotel Melbourne Glen Waverley. As one of our valued ALL Platinum members and Accor Vacation Club members, I would like to personally thank you for your continued loyalty and support. It is always a pleasure to welcome you back. I am delighted to hear that our team once again made your stay memorable. Your kind recognition of Phyu, Donna, Manoj, Udari, Mark, Jessica, Sanjay, Mom, Ryder, Votey, Pipi and Jo is greatly appreciated. I will personally share your comments with them, and I know they will be thrilled to hear that their efforts continue to make you feel welcomed each time you visit. At the same time, I sincerely apologise for the cleanliness issue you encountered. Finding hairs in the bathtub is certainly not the standard we strive to deliver, particularly as you mentioned experiencing this during your last two stays. Please be assured that I have shared your feedback with our Housekeeping leadership team for immediate review and reinforcement of our room inspection procedures. I also appreciate your comments regarding the inconsistent WiFi signal. Reliable connectivity is important to our guests, and your feedback has been passed on to the relevant team for investigation. Thank you again for your valuable feedback and for your continued loyalty. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, James David General Manager

Customer review rating 4.5/5

Shela D. Families - Confirmed reviews ALL

Dear Shela, Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Melbourne Glen Waverley. We are delighted to hear that you had an amazing stay with us and that our reception team made such a positive impression. Thank you for your kind words about Mark. We will be sure to share your compliments with him, as we know he will be thrilled to learn that his friendly and welcoming service contributed to your experience. We would also like to sincerely thank you for being a valued ALL Classic member and Accor Vacation Club member. Your loyalty and continued support are greatly appreciated. It is wonderful to know that you enjoyed your accommodation, cleanliness, breakfast, and interactions with our team. We are especially pleased to hear that another member of our Front Office team also made you feel welcomed and cared for during your stay. Recognition such as yours is incredibly motivating for our team. Thank you once again for choosing to stay with us and for recommending Novotel Melbourne Glen Waverley to your family and friends. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, James David General Manager

Customer review rating 4.0/5

Matthew L. Families - Confirmed reviews ALL

Dear Mr L., Thank you for taking the time to share your feedback following your recent family stay at Novotel Melbourne Glen Waverley. I’m delighted to hear that you had an enjoyable stay and that our excellent location contributed positively to your experience. It’s also pleasing to know that you were satisfied with the booking process, accommodation, cleanliness, breakfast offering, and WiFi service. We are especially grateful for your recognition of our sustainability efforts and your perfect score in this area. As a valued ALL Classic member and Accor Vacation Club member, it is wonderful to know that you also continue to see value in the ALL loyalty programme. Thank you for your kind feedback and recommendation. While there is always room for us to improve, we are pleased that your overall experience was a positive one, and we appreciate your continued support. We look forward to welcoming you and your family back again soon. Warm regards, David James General Manager

Other web-users rate our hotel

  • 518 reviews 9.3/10 Location
  • 688 reviews 8.1/10 Room
  • 818 reviews 8.9/10 Service
  • 18 reviews 5.7/10 WiFi
  • 321 reviews 7.6/10 Food
  • 297 reviews 8.1/10 Cleanliness
  • 251 reviews 7.9/10 Comfort
  • 227 reviews 7.5/10 Breakfast

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