Novotel Melbourne Glen Waverley Hotel 4 stars

TripAdvisor rating 4.5/5 1,264 reviews
Novotel Melbourne Glen Waverley
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+ 27 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • WiFi, work space, 32-inch media-hub TV

  • Modern Australian dining, fresh local produce

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE MELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)
  • Golf
  • Grass tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150
glen waverley
australia

Tel: +61385612345

Fax: (+61)3/85612350

Contact email

Check-in from 14h00

Check out up to 11h00

  • SPRINGVALE RD :   742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27.96 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0.5km / 0.31 miles

GPS :-37.880932, 145.165207

Our accommodations

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed and Spa

  • Max. number of persons: 3
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite 1 King Bed and Spa

  • Max. number of persons: 3
  • Area: From 64
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE BUTCHERS BENCH

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Butchers Bench serves a wide selection of dishes. Full buffet breakfast is available daily, with an a la carte menu offered for lunch and dinner 7 nights a week.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BUTCHERS BENCH

Photo non contractuelle / Strictly non binding

Enjoy a drink at The Butchers Bench, choosing from our range of wines, beers, spirits, and cocktails. Hot and cold snacks are also available from the snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 242

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,844 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,264 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good hotel

TripAdvisor rating 4.5/5

vinsnich Couples - 09/12/2019 TripAdvisor review

It is a nice place to stay for a short visit in Melbourne. The hotel has bar, restaurant, swimming pool, sauna, gym. The staff has very good customer service & friendly. The reason we are staying because we will attend the tournament which is very close to the hotel. There are a lot of restaurants, pub & cafe near the hotel since the hotel is connecting to the village & cinema There are Italian, Japanese, Chinese, Indian, Thai restaurant & others. However, it is a bit far from cbd. There is a train station 5 - 10 minutes walking if we want to go to cbd. The closest shopping mall is Chadstone which is a heaven place for shopping, dining, etc.

Hi Vinsnich Thank you so much for taking your time to share your experience and hope you had a great tournament this time. It is always a pleasure to receive positive feedback and glad you enjoyed the stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Perfect Stay

TripAdvisor rating 4.5/5

Tia B Business - 05/12/2019 TripAdvisor review

A fabulous, amazing, perfect stay. Beautiful, neat, tidy, clean, modern comfortable room Service was exceptional. All staff encounters were genuine, friendly, helpful, kind, considerate, happy. Everything was within easy walking distance, entertainment, food, shopping, train station. Highly recommend

Hi Tia B We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

One night stay

Customer review rating 4.5/5

Jess Friends - 04/12/2019 Confirmed reviews ALL

Overnight stay and meet up with friends we’re accommodated by some awesome staff. Location of the hotel is perfect as it’s close to all the favourite food places. We opted to dine at the hotel restaurant which was brilliant. Definitely coming back.

Dear Jessica, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our friendly team, hotels convenient location and your brilliant restaurant experience! Here at Novotel we always strive to provide an excellent guest experience and your comments undoubtedly serve as a wonderful motivation for our team to continue to work hard and refine our facilities and service. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Reasonable Stay

Customer review rating 4.5/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

We were pleased with the person at reception. The stay was good but the restaurant has deteriorated since our previous stay.

Had no issue, apart from checking in which took 15mins

Customer review rating 4.5/5

Brendan J. Business - 03/12/2019 Confirmed reviews ALL

staff was great, bed was comfortable all good

Dear Brendan, We very much appreciate your comments regarding your recent visit to the Novotel Melbourne Glen Waverley. I am very pleased to read that you enjoyed your overall experience here with us; with particular mention to our great staff and comfortable rooms. Please also accept my sincere apologies for the delay you experienced upon check-in. Whilst our team work tirelessly to offer a friendly and efficient service; regrettably it is sometimes difficult to anticipate busy operational times having a 24 hour reception. I do take solace however in anticipation that our teams great service made up for the delay. Thank you again for sharing your experience Brendan and we hope to welcome you back in the near future where I am confident we will provide you with a wonderful experience. Sincerely, Joleen Hurst General Manager

Very polite & friendly staff, relaxing stay

Customer review rating 4.5/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Pleasant stay and friendly staff. Only negative was lobby floor renovation taking place same time as breakfast.

Dear Joel, We very much appreciate your feedback regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit with us, with particular mention to our friendly service team. Please allow me to extend my sincere apologies for the inconvenience that was caused during your stay. Thank you again for sharing your experience and we hope to welcome you back in the near future. Sincerely, Joleen Hurst General Manager

Very friendly staff and a lovely place to stay.

Customer review rating 4.5/5

Gavin C. Business - 02/12/2019 Confirmed reviews ALL

very relaxing

Dear Gavin, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our friendly team! Here at Novotel we always strive to provide an excellent guest experience and your comments undoubtedly serve as great motivation for our team and will be a wonderful encouragement for us to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Wonderful Stay

Customer review rating 4.5/5

Leslie P. Solo - 02/12/2019 Confirmed reviews ALL

From checking in and staying the service was absolutely wonderful. Room was great and the bed was so comfy. I will be back.

Dear Leslie, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

First Time

Customer review rating 4.5/5

Jim Families - 02/12/2019 Confirmed reviews ALL

We were extremely satisfied with the welcome team, the room and Breakfast. A good feel within the hotel. Parking was very convenient.

Dear James, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us; with particular mention to our friendly team and your room and breakfast experience! Here at Novotel we always strive to provide an excellent guest experience and your comments undoubtedly serve as great motivation for our team and will be a wonderful encouragement for us to continue refining our facilities and services. We hope to welcome you back in the near future James with your next visit being just as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Better than I expected (for Glen Waverley)

Customer review rating 4.5/5

Mm Business - 01/12/2019 Confirmed reviews ALL

Stayed for work-related reasons; some instructions for the heating/coolign would have been useful; overall very satsified however

Dear Mary, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased that you enjoyed your recent visit with and it is always a pleasure to receive positive feedback. Should we have the pleasure of you staying with us in the future please do not hesitate to speak with our friendly reception team who will be more than happy to assist you with any questions, including the use of our in-room air conditioning / heating units. Thank you again for sharing your experience Mary, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Joleen Hurst General Manager

Good service, clean.

Customer review rating 4.5/5

Doug W. Business - 01/12/2019 Confirmed reviews ALL

Good checkin, breakfast and service. Room clean. The one complaint has nothing to do with you and that is that I chose Novotel Glen Waverley every fortnight when on business and my Corp travel Agent booked through bookings.com so I wasn’t able to benefit from my membership.

Dear Doug, I appreciate you taking the time to tell us about your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit and that our team looked after you well during check-in and throughout your stay. It was such a shame to learn that your agent had booked you via an online travel agent for your visit, thus not being eligible to earn reward points; nonetheless I was pleased to see that my Assistant Manager Pippa upgraded your room upon arrival, as it is imperative for you to know, as well as our members, that we do value your loyalty. We hope to welcome you back very soon Doug and wish you a wonderful remainder of 2019! Sincerely, Joleen Hurst General Manager

As usual, relaxing and enjoyable stay at Novotel Glen Waverley.

Customer review rating 4.5/5

Colleen N. Families - 01/12/2019 Confirmed reviews ALL

Novotel Glen Waverley always provides and efficient and friendly service - and is always very obliging with additional requests.

Dear Colleen, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Some went above and beyond others did not

Customer review rating 4.5/5

Anthony Business - 01/12/2019 Confirmed reviews ALL

the room service staff on the first 3 days were excellent, they went above and beyond and the service was great. the room service on the 4th day (different staff member) was terrible, the initial 3 days they brought the food in and wished me a good night, the last did neither. The concierge was called and asked if I could purchase some paracetamol as per the information booklet saying it was available from reception - i was promptly advised that the service station from around the corner sold it, and after a fair bit of asking why it was on the pamphlet if it wasn't available, the reception staff member grunted and said they'd retrieve some. a day after my departure from Melbourne, I was charged a second time for a similar amount to my checkout final invoice and was told over the phone to just wait 2 business days and that the money would be back in my account. It hasn't been 2 business days, so I'm giving the benefit of the doubt, but I'm still annoyed that I was double charged. The room was very tidy and the cleaning staff did a great job, cannot fault them. Regards, Anthony.

Dear Anthony Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. It was disappointing to read that your room service experience on the fourth day did not meet your expectations, allow me to express my sincerest apologies and please be assured that we take all feedback on board in the hope of continually improving our services. I understand that our Front Office Manager, Peter Dias has contacted you in regards to the pre-authorization held on your account.We apologize for any inconvenience that may have been caused. I appreciate your sharing your thoughts Anthony, and it is our hope that you will give us the opportunity to better serve you in the near future and we will be able to welcome you back to Novotel Glen Waverley. Sincerely, Joleen Hurst General Manager

Great Service as Always

TripAdvisor rating 4.5/5

Malcolm376 Business - 01/12/2019 TripAdvisor review

I stay at this hotel whenever I am travelling to Victoria. The staff is courteous and accommodating. The hotel has everything I need including its proximity to many restaurants. I was not that impressed by the new menu as we were offered share plates for dinner. Who eats share plates for lunch? Also, I wanted to get dinner but I was by myself and once again was not interested in share plates.

Hi Malcolm376 It was so nice to have you back and thank you for taking your time to share your experience, we will definitely share your feedback with our executive chef in regards to the new menu since we always strive to improve the level of service we offer in all areas. Thank you again for your time Malcolm and we hope to see you again soon in the future. Kind Regards Joleen Hurst General Manager

Very comfortable

Customer review rating 4.5/5

Anonymous Solo - 30/11/2019 Confirmed reviews ALL

Very nice room, quiet

Reliably Good

Customer review rating 4.5/5

Kyne L. Business - 28/11/2019 Confirmed reviews ALL

As per usual, a relaxing and enjoyable stay. Was made to feel welcome as a Platinum member, with room upgrade, dedicated parking space and free breakfast. Consistent room cleanliness and service is appreciated.

Very nice but renovating that weekend made it not so relaxing

Customer review rating 4.5/5

Mrs C. W. Business - 27/11/2019 Confirmed reviews ALL

Three days , comfortable bed and noise reducing windows were great . We didnt realise they were doing extensive renovating through the hotel on this particular weekend otherwise we might have stayed elsewhere . In saying that though they have to it sometime i guess , just a pity it was the one weekend we were staying there . I would come back again as everything else was very good . Comfortable room . Good breakfast and excellent coffee being made by the young girl constantly throughout the breakfast period . She really did a very good job and remembered what we had the second day , she is a credit to the hotel as i noticed how professional and organised she was at her job . Sorry i cant remember her name but she was the only barista working last weekend 23 rd until 25 th of November . We will be back for sure.

Dear Catherine, I appreciate you taking the time to complete our survey regarding your recent stay at the Novotel Melbourne Glen Waverley. I am pleased to read you enjoyed your overall experience here with us, with particular mention to the service provide by our food and beverage team at the restaurant. I am sincerely disappointed however that you were left feeling uncomfortable during your stay here with us. It is our intention to ensure that all of our guests are taken care of and made as comfortable as possible so I am sorry we let you down. Once again thank you for your feedback Catherine and I hope we have the opportunity to welcome you back in the near future. Sincerely, Joleen Hurst General Manager
Customer review rating 4.5/5

Nardnadda Business - 27/11/2019 Confirmed reviews ALL

The receptions are very helpful. The bed is very comfortable.

Very pleasant

Customer review rating 4.5/5

Nadene Business - 26/11/2019 Confirmed reviews ALL

Although I wasn’t there very long my stay was very pleasant. Mohammad was very helpful by finding me a parking spot even though the car park was full

Dear Nadene We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Mohammed who is one of our assistant managers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Ultimately thoroughly satisfying

Customer review rating 4.5/5

Fabrice F. Families - 26/11/2019 Confirmed reviews ALL

Upon checking in, we found out booking had been cancelled - unbeknownst to us. After a long, exhausting day with 2 children under the age of 7, who were looking forward to spending some time in the pool, we were extremely pleased with the courteous and professional manner the issue was resolved by the Front Desk staff. We were upgraded to a King Suite and my whole family could not have been more pleased with our accommodation. The Hotel facilities (Pool and Gym) were excellent. The In-Room dining was very enjoyable - the servings were huge, but left no-one hungry. Totally satisfying experience. Thank you.

Dear Fabrice We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback.We are glad to hear the staff was able to rectify the booking situation without any further delay and that you and the family got to enjoy the facility that weekend. I will share your comments with our team and especially with our front office staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager
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