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Novotel Melbourne Glen Waverley Hotel 4 stars

Customer review rating 4.5/5 9,510 reviews

ALLSAFE approved hotel

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Novotel Melbourne Glen Waverley
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+ 26 Services

Hotel extras

  • Buffet breakfast and room service currently unavailable

  • WiFi, work space, 32-inch media-hub TV

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE MELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (nearby)Paying
  • GolfPaying
  • Grass tennis court (nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 glen waverley
australia

Tel: +61385612345

Fax: (+61)3/85612350

Check-in from 14h00

Check out up to 11h00

  • SPRINGVALE RD :  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27.96 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0.5km / 0.31 miles

GPS :-37.880932, 145.165207

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

URBAN CITIZEN

Type of cuisine: Regional

Urban Citizen is open for dinner on Thursday, Friday and Saturday nights. Bookings are essential.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Enjoy a drink at Urban Citizen, choosing from our range of wines, beers, spirits, and cocktails. Hot and cold snacks are also available from the snack menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 242

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,510 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,287 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well Located!

Customer review rating 4.5/5

Lam T. Couples - 18/04/2021 Confirmed reviews ALL

Hotel was well located, very close to The Glen which was a plus as we didn't need to take the car with us. Restaurants were everywhere but mainly asian cuisines. Room was clean and tidy and quiet. The only negative aspect was I didn't get to choose a firmer pillow. We parked our car at the train station so it didn't cost us a cent. Overall it was a good experience and we'll definitely come back again in the near future.

Dear Lam, We very much appreciate your comments regarding your recent stay with us at Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that the team did not advise you that you had been upgraded to a king deluxe room. As to wanting a different pillow we do have a pillow menu and the team would have been able to provide you with a different option upon request. I will note your preference on your profile. Thank you for taking the time to send us your feedback as it will serve as encouragement to the team as we strive to rebuild our business post Covid 19 challenges. Thank you again for sharing your experience, thank you for your loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst

Great location

Customer review rating 5.0/5

Gre Couples - 18/04/2021 Confirmed reviews ALL

Very comfortable room great staff great location

Dear Garth, Thank you for taking the time to tell us about your recent stay with us at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our staff, comfortable rooms and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. I appreciate you taking the time to share your comments Garth and we hope you welcome you back again soon! Sincerely, Joleen R Hurst, General Manager.

Great stay

Customer review rating 4.5/5

Vanessa Solo - 18/04/2021 Confirmed reviews ALL

It was a fantastic stay, staff were friendly and very helpful. Only downfall was limited restaurant hours and no room service but that is due to covid and no fault of the hotel. Will definitely stay again

Dear Vanessa, We very much appreciate your positive comments regarding your recent stay with us at Novotel Melbourne Glen Waverley. It is a pleasure to receive positive feedback and appreciate your understanding of the challenges my team and our industry is facing. I will share your comments with our team. Your feedback will serve as an encouragement to all of our team as we strive to rebuild, add back our usual services and continue to improve the quality of our service. Thank you again for sharing your experience, thank you for being a Platinum Member and your continued loyalty. We hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst

Great Location

Customer review rating 4.5/5

Carlos P. Business - 17/04/2021 Confirmed reviews ALL

Everything about the stay was great, friendly staff , nice clean spacious room, restaurant food was great(would have like it open earlier in the week) and the location was perfect for my business needs!

Dear Carlos, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Great location, service and price

Customer review rating 4.5/5

Deni Couples - 17/04/2021 Confirmed reviews ALL

Close to restaurants and shops. Request for quiet room granted. Responsive and pleasant service

Dear Denisha, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

All found great experience

Customer review rating 5.0/5

Anonymous Families - 17/04/2021 Confirmed reviews ALL

Friendly, helpful staff. Very clean. Well positioned to shopping centre. Phenomenal food in restaurant!

Dear Karissa, Thank you for taking the time to tell us about your recent stay with us at the Novotel Melbourne Glen Waverley. I am pleased to read that you enjoyed your overall visit with us, with particular mention to our friendly staff, clean rooms the hotels convenient location. Additionally it is delightful to know that you enjoyed the food in the restaurant. It is always a pleasure to receive positive feedback as I feel it serves as an important encouragement to all of our staff to continue working hard to provide an exceptional experience for all of our guests. I appreciate you taking the time to share your comments Karissa and we hope you welcome you back again soon! Sincerely, Joleen R Hurst, General Manager.

Great location

Customer review rating 4.0/5

David Solo - 13/04/2021 Confirmed reviews ALL

The hotel was convenient to everything I was in Melbourne for, very friendly staff and spotless comfortable room.

Dear David, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams friendly customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future David, with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen R Hurst General Manager
Customer review rating 4.0/5

Sandra Couples - 13/04/2021 Confirmed reviews ALL

Professional, clean, reasonable standard

Dear Sandra, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit with us and found your experience to be professional , clean and reasonable. I would like to apologize for inconvenience caused regarding the Carpark entry. Thank you again for sharing your thoughts Sandra, and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Good Stay

Customer review rating 4.0/5

Samuel K. Families - 12/04/2021 Confirmed reviews ALL

Had a wonderful time during the Stay at Glen Novotel.

Dear Samuel, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I was so pleased to read that overall you had a comfortable stay and enjoyed your visit with us, with particular mention to the service provided by Kavita from our Front Desk. I have passed your feedback forward as I am sure it will be wonderful encouragement for her to continue to great work! Thank you again for sharing your experience Samuel, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Great Location Excellent Customer Service

Customer review rating 4.5/5

Laura Families - 11/04/2021 Confirmed reviews ALL

We had such a lovely stay. The staff were amazing and no request was too hard. Extremely accommodating and friendly. We will definitely be coming back.

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen R Hurst General Manager
Customer review rating 4.0/5

Jasmine M. Families - 11/04/2021 Confirmed reviews ALL

Friendly staff Great room Very accommodating for my family Excellent facilities located near the hotel

Dear Jasmine, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I was so pleased to read that overall you had a comfortable stay and enjoyed your visit with us, with particular mention to our comfortable rooms, convenient location and the service provided by May from our Front Desk. I have passed your feedback forward as I am sure it will be wonderful encouragement for her to continue to great work! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Won’t be back nor recommend anyone

Customer review rating 1.0/5

Rg (. G. Families - 07/04/2021 Confirmed reviews ALL

Room was not clean. Toilet set was broken. Sofa was worn off and untidy to an extent that a rub against it gave me a bruise on my arm. No cutlery in the room even to make coffee or tea. We had our 18 month old son with us still, we were allocated the very last room in the ally. Breakfast was pathetic with no fresh fruit or juice. No extra toasts.

Dear Ghai, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. I am thankful you brought your recent to my attention. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations, I am thankful you brought your thoughts to our attention so we may improve our services moving forward. I have advised our Senior Guest Service Manager, Kavita to contact you regarding your current experience at the earliest convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joleen R Hurst General Manager

Clean and tidy

Customer review rating 4.0/5

Anonymous Families - 07/04/2021 Confirmed reviews ALL

Stay was lovely. One night however there were three kids running up and down corridors at midnight. Called reception and they quickly rectified this. Not the motels fault that parents let their kids run wild however the three kids were In a room on their own while parents were in room across hall, the kids were in and hot of their room yelling and running until very very late. Maybe kids (eldest was around 12 youngest looked about 7) should not be allowed to occupy rooms on Their own? Otherwise a fantastic stay again my issue was not fault of motel.

Dear Lavinia, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit with us and found your experience to be quiet, clean and comfortable. I would also like to apologize for any inconvenience caused during your stay. Please accept our sincere apologizes. We hope to welcome you back in the near future Lavinia, as I am confident we can provide you with another comfortable experience. Thank you again for sharing your experience. Sincerely, Joleen R Hurst General Manager

Well located

Customer review rating 4.0/5

Ivan A. Couples - 07/04/2021 Confirmed reviews ALL

Pleasant stay with friendly staff. Restaurant was very good.

Dear Ivan, Thank you for taking the time to tell us about your recent stay with us at the Novotel Melbourne Glen Waverley. I am pleased to read that you enjoyed your overall visit with us, with particular mention to our restaurant, friendly staff, and the hotels location. It is always a pleasure to receive positive feedback as I feel it serves as an important encouragement to all of our staff to continue working hard to provide an exceptional experience for all of our guests. I appreciate you taking the time to share your comments Ivan and we hope you welcome you back again soon! Sincerely, Joleen R Hurst, General Manager.

Good Stay

Customer review rating 4.5/5

Divya S. Families - 06/04/2021 Confirmed reviews ALL

Anastasia, at the reception was extremely helpful in sorting my reservation through the groupon vouchers. There was only one room booked by groupon customer service person. but Anastasia quickly fixed the problem without creating any hassle to the guests. Very Impressed. saved me from embarrassment. The rooms were very nice and clean. Kids enjoyed the swimming pool in the evening. The hotel is well located. We had a very good stay for one night. Will definitely recommend others.

Dear Robin, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I was so pleased to read that overall you had a comfortable stay and enjoyed your visit with us, with particular mention to our comfortable rooms and the service provided by Anastassiya from our Front Office. I have passed your feedback forward as I am sure it will be wonderful encouragement for her to continue to great work! I am also glad that kids were able to enjoy the pool during their stay. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen R Hurst General Manager

Suited our purpose for being in Melbourne

Customer review rating 5.0/5

Judy Families - 06/04/2021 Confirmed reviews ALL

Fantastic

Dear Judith, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback and such great scores. I hope you were able to have a relaxing time while staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience Judith, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Awesome room

TripAdvisor rating 5.0/5

Mark_Dutton888 Business - 06/04/2021 TripAdvisor review

The Novotel Glen Waverley is in a great location, close to lots of options for eating. The room was fantastic, very spacious, clean, bed was perfect. Love the style of the rooms also. Parking easy. Recommend them for sure.

Not there yet

TripAdvisor rating 4.0/5

Murray C 26/03/2021 TripAdvisor review

They are still recovering from the pandemic restrictions. No buffet breakfast, restaurant closed, no biscuits in room, no handtowels, minimum soap. However staff were excellent despite the circumstances!

Family weekend visit

TripAdvisor rating 4.0/5

lpnhatrang 10/03/2021 TripAdvisor review

We came to Mel. to visit my Uncle in Springdale and Novotel Glen Waverley is only 10 min. drive from my Uncle’s house. Room are spacious and very clean, love the comfortable bed & pillows. The hotel is connected to a small complex which has cinema and entertainment for family with children. Hotel is surrounded by many good restaurants and cafe, 5 min. walk to Coles and DJ stores. We had a pleasant stay.

Example of an excellent hotel

TripAdvisor rating 5.0/5

bdrag17 24/02/2021 TripAdvisor review

Absolutely outstanding hotel. The staff were very approachable and helpful- they went above and beyond to make sure we had the best stay. The best barista made coffee available downstairs without leaving your hotel. The rooms are extremely clean and comfortable. I will stay here again and highly recommend this hotel to everybody. It’s a true example of an excellent hotel and customer service!!!

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