Novotel Melbourne Glen Waverley

Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 707 reviews

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Description

Hotel extras

  • Room service currently unavailable

  • WiFi, work space, 32-inch media-hub TV

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

  • SPRINGVALE RD:  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0km / 0 miles

GPS:-37.880932, 145.165207

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN CITIZEN

Urban Citizen is open 7 days a week - bookings are highly recommended

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  707 reviews

TripAdvisor Rating  4.5/5  1,293 reviews

Well located and comfortable stay

Customer review rating 4.0/5

G. L. Business - Confirmed reviews ALL

It was the best hotel I had during this 2-week business trip. The room was also queit, I could focus my work and relax myself in the bathtub.

Dear L. , We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We are so glad you benefited signing up to our loyalty program at Front Desk. We have taken on your feedback and strive to improve our services continuously and will look into bringing in more variety of greens into our menu and toothpaste in the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Mitchell Duty Manager

Amazing food and clean high end rooms

Customer review rating 5.0/5

Jemma Business - Confirmed reviews ALL

The food was incredible, the rooms were clean and well presented, and the bed was comfortable.

Dear Jemma G., I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our food and our hotels clean rooms. Here at Novotel we always strive to provide an excellent guest experience and your comments undoubtedly serve as great motivation for our team and will be a wonderful encouragement for us to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Laura Mitchell Duty Manager

Funeral

Customer review rating 3.5/5

Peter C. Solo - Confirmed reviews ALL

Good position in Waverly. A few minor issues.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. I'm glad I could be of assistance with you in regards to the car park. I shall also be sure to take your feedback on board regarding our current bath & shower situation for any potential refurbishment in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Mitchell Duty Manager

Customer review rating 2.5/5

Jo Families - Confirmed reviews ALL

Very Disappointed Pool Closed on school holidays is unheard of When asked to be upgraded to a room with a spa to compensate it was too hard.

Dear Gavin, I appreciate you taking the time to provide feedback regarding your recent stay at Novotel Melbourne Glen Waverley. I wish to extended my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both vitally important to us and I am very sorry that your experience did not meet expectations, I am thankful you brought your thoughts to our attention so we could continue to improve our services moving forward. Unfortunately due to unsafe electrical fault we had to close the swimming pool, as much of an inconvenience this was, it was for the safety of the guests. We hope you enjoyed the complimentary breakfast that was offered to you as compensation. We hope to welcome you back in the near future with your next visit being a better experience. Thank you again for sharing your experience. Sincerely, Laura Mitchell Duty Manager

well located,

Customer review rating 4.5/5

Frank Couples - Confirmed reviews ALL

staff very helpful and friendly, service and food in the restaurant was great.

Dear Frank, We very much appreciate your positive comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon at our property. Sincerely, Abbee Barr Guest Service Manager

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