Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,663 reviews

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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Bar

Open 7 days for light meals, Meze Bar is perfect for enjoying your favourite drink, while catching up on work or winding down for the weekend. From 12pm - late, Meze Bar has an extensive beverage list featuring local wines, beers and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,663 reviews

TripAdvisor Rating  4.3/5  1,327 reviews

Customer review rating 4.0/5

Stephen T. Solo - Confirmed reviews ALL

The rooms, service and staff were great. The wifi was quite poor, weak and dropped out sometimes

Dear Stephen, Thank you for taking the time to share your feedback following your recent stay with us and for your overall positive rating. We are very pleased to hear that you found the rooms clean and well serviced, and that our team—particularly the reception staff—provided great service throughout your visit. Your kind comments in these areas are truly appreciated and will be shared with the team. That said, please accept our sincere apologies for the inconvenience you experienced with the Wi-Fi connection. We understand how important reliable and fast internet access is, especially for our guests travelling solo or for business, and we regret that the service did not meet your expectations on this occasion. Your feedback has been noted and shared with our technical team as we continue working to improve both the speed and stability of our network. We are grateful for your loyalty as an ALL Silver member and for recommending both our hotel and the loyalty programme so highly. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience, including improved Wi-Fi. Kind regards, James David General Manager

Customer review rating 4.5/5

Yee H. L. Families - Confirmed reviews ALL

We stayed at the Novotel Glen Waverley for a full week to celebrate New Year 2026, and our experience was excellent. The customer service throughout our stay was outstanding, especially from Mr. Sanjay, who did a wonderful job supporting us whenever we needed assistance in our room. On New Year’s Eve, the hotel made the celebration extra special by gifting us a bottle of red wine. There was also a live band performing, along with finger foods served to guests, which created a great festive atmosphere. Overall, it was a memorable and enjoyable stay, and we truly appreciated the hospitality.

Dear Yee H., Thank you very much for taking the time to share such a detailed and heart-warming review following your New Year family stay with us at Novotel Melbourne Glen Waverley. We are delighted to hear that you enjoyed a full week with us and that your overall experience was excellent. Your kind words about our customer service mean a great deal, and I am especially pleased to know that Mr Sanjay made such a positive impact during your stay. We will certainly pass on your recognition to him—he will be very proud to know his support contributed to your memorable holiday. It is wonderful to hear that you enjoyed the New Year’s Eve celebrations, including the bottle of red wine, live band and festive finger food. Creating a warm and celebratory atmosphere for our guests during special occasions is something we truly value, and we are glad it added to your enjoyment. Thank you also for your constructive feedback regarding breakfast, fitness facilities and the pool. Your comments are appreciated and help guide us as we continue to enhance our guest experience across all areas. We sincerely appreciate your loyalty as an ALL Classic member and your strong recommendation of our hotel. It would be our absolute pleasure to welcome you and your family back again for another memorable stay in the future. Warm regards, James David General Manager

Customer review rating 5.0/5

Daniel G. Families - Confirmed reviews ALL

Great location and price and staff are wonderfull. parking is fantastic

Dear Daniel, Thank you very much for your wonderful review and for awarding us a perfect score. We are absolutely delighted to hear that your stay was “perfect again” and that you enjoyed our location, value for money, parking facilities, and—most importantly—our team. Your kind words about our staff being wonderful and that all staff were great mean a great deal to us. I will be sure to share your feedback with the entire team, as recognition like this is incredibly motivating. It’s also fantastic to know that your family stay was seamless from booking through to check-out. We truly appreciate your loyalty and your willingness to recommend Novotel Melbourne Glen Waverley to others. We look forward to welcoming you and your family back again very soon for another perfect stay. Warm regards, James David General Manager

Customer review rating 4.0/5

Brian S. Couples - Confirmed reviews ALL

Great stay. Great staff

Dear Brian, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to hear that you had a great stay and that our team made a positive impression. Your kind words about our staff, and your special mention of Udari, Mark, and Mom, are greatly appreciated and will certainly be shared with them as recognition of their excellent service. Thank you also for your constructive comments regarding Wi-Fi speed. We understand how important reliable connectivity is for our guests and your feedback has been noted as we continue to review opportunities for improvement. We truly value your loyalty as an ALL Platinum member and appreciate your recommendation of both our hotel and the Accor loyalty programme. We hope to have the pleasure of welcoming you back again soon. Warm regards, James David General Manager

Customer review rating 5.0/5

Megan K. Couples - Confirmed reviews ALL

From the moment we arrived we were celebrated, the place was clean, well located with great facilities. Breakfast was a standard Buffet, but including Mimosas as part of the package made it feel more prestige.

Dear Megan, Thank you sincerely for your outstanding review and for taking the time to share such detailed and thoughtful feedback following your stay with us. We are absolutely delighted to read that from the moment you arrived you felt celebrated—especially as you were marking such a special occasion. It is wonderful to know that your anniversary stay felt memorable and that you were treated “like royalty,” which is exactly the experience our team strives to deliver. Your comments about the cleanliness of the hotel are particularly appreciated. Housekeeping takes great pride in maintaining high standards, including those often-overlooked details, and your feedback is a fantastic endorsement of their dedication. I’m also pleased to hear you enjoyed our location, facilities, pool, sustainability initiatives, and the added touch of mimosas at breakfast. While you noted some opportunities around breakfast booking via the app, we truly value this insight and will share it with the relevant teams as we continue to refine the guest journey. Your kind words about our front office team—especially the team member who assisted you with parking and booking enquiries—are very much appreciated. While you couldn’t recall her name, rest assured your praise will be shared with the entire team, who consistently go the extra mile. Thank you once again for choosing Novotel Melbourne Glen Waverley and for your loyalty as an ALL member. We truly hope to welcome you back again soon, whether for another celebration or a well-earned getaway. Warm regards, James David General Manager

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Other web-users rate our hotel

  • 493 reviews 9/10 Location
  • 701 reviews 7.9/10 Room
  • 830 reviews 8.7/10 Service
  • 16 reviews 5.7/10 WiFi
  • 324 reviews 7.4/10 Food
  • 286 reviews 8.2/10 Cleanliness
  • 212 reviews 7.3/10 Breakfast
  • 185 reviews 7.1/10 Amenities

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