Novotel Melbourne Glen Waverley Hotel 4 stars

Customer review rating 4.5/5 9,419 reviews

ALLSAFE approved hotel

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Novotel Melbourne Glen Waverley
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+ 25 Services

Hotel extras

  • WiFi, work space, 32-inch media-hub TV

  • Modern Australian dining, fresh local produce

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE MELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)Paying
  • GolfPaying
  • Grass tennis court (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 glen waverley
australia

Tel: +61385612345

Fax: (+61)3/85612350

Check-in from 14h00

Check out up to 11h00

  • SPRINGVALE RD :  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27.96 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0.5km / 0.31 miles

GPS :-37.880932, 145.165207

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

URBAN CITIZEN

Type of cuisine: Regional

Urban Citizen is open for dinner on Thursday, Friday and Saturday nights. Bookings are essential.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Enjoy a drink at Urban Citizen, choosing from our range of wines, beers, spirits, and cocktails. Hot and cold snacks are also available from the snack menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 242

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,419 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,284 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

example of an excellent hotel

Customer review rating 5.0/5

Branka D. Families - 24/02/2021 Confirmed reviews ALL

Without a doubt one of the extremely clean and comfortable hotels I’ve stayed at. The staff are polite and friendly and go above and beyond to make sure you have the best time. Superb barista made coffee downstairs (without leaving your hotel). We will definitely come back with friends and i highly recommend this hotel.

Dear Branka, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. I am also glad that you were able to enjoy our barista made coffee here at the hotel. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future Branka with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Example of an excellent hotel

TripAdvisor rating 5.0/5

bdrag17 24/02/2021 TripAdvisor review

Absolutely outstanding hotel. The staff were very approachable and helpful- they went above and beyond to make sure we had the best stay. The best barista made coffee available downstairs without leaving your hotel. The rooms are extremely clean and comfortable. I will stay here again and highly recommend this hotel to everybody. It’s a true example of an excellent hotel and customer service!!!

Relaxing, safe and friendly

Customer review rating 5.0/5

Anonymous Solo - 23/02/2021 Confirmed reviews ALL

I often choose to spend 1 night each week here to recharge. I always look forward to it - it's conveniently located for me, and I can immediately relax when I enter the room. I know that everything has been cleaned hygienically for COVID-19.

Dear Leanne, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Relaxing

Customer review rating 4.5/5

Linda S. Solo - 22/02/2021 Confirmed reviews ALL

If there's one thing I love about the Deluxe room it's the spa. Truly relaxing. I would like to make one suggestion though. I think there should be an option to have a queen size bed in the Deluxe rooms. Wonderful to have the King bed but unfortunately with these new beds the line down the middle is still quite pronounced. I have been relegated to a single bed as my mum's carer and miss stretching out in the middle. A very small thing but as a single person it would be wonderful to have that option and would make the stay perfect. I noticed the bedside tables can also be used as a small table for the chaise lounge. Excellent idea. I really missed the other tables when they were removed so cudos for that one. Also, I understand why the breakfast room is not open and I know it is short staffed at the moment but it would also be nice if the breakfast box could be delivered to your room. Not great to have to look decent enough to go to reception and pick up food when you would much rather be laying in bed. I ate in the restaurant for dinner and it is a strange and complicated menu (previous manager was a lovely man and Egyptian so it is Middle Eastern inspired) but I thoroughly enjoyed the lamb tacos. I plan to make my visits to Novotel Glen Waverley a regular thing if I can find a replacement carer for the night and overall, I always enjoy my visits.

Dear Linda, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and had a relaxing stay. I also wish to thank you for your honest feedback regarding your experience and suggestions. It is vital for us to learn of how we can improve so we may continually develop and improve our services and guest experience moving forward. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again Linda for sharing your experience. Sincerely, Joleen Hurst General Manager

Great location, value and customer service!

Customer review rating 5.0/5

Susan Families - 22/02/2021 Confirmed reviews ALL

We had a little getaway for the family (2 adults and 2 children) and had a wonderful time. Nice clean rooms, comfy beds and breakfast was great!

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Kind Regards Joleen Hurst General Manager

Covid19 ruined stay of course

Customer review rating 5.0/5

Anonymous Couples - 20/02/2021 Confirmed reviews ALL

Great under the circumstances. All staff good

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Clean and Well presented

Customer review rating 4.0/5

Andrew Business - 19/02/2021 Confirmed reviews ALL

Given that it was during COVID, the hotel was clean and easy to use. The team at the hotel were great and very accomodating.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and cleanliness of our hotel . Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Very pleasant

Customer review rating 4.0/5

Paul Couples - 15/02/2021 Confirmed reviews ALL

Reception staffs were pleasant and the room and bathroom were well kept and clean.

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience Sincerely, Joleen Hurst general Manager

Great hotel staff

Customer review rating 5.0/5

Wendy C. Couples - 15/02/2021 Confirmed reviews ALL

We had a lovely stay. The staff at the front desk were friendly and check in was a breeze. Really enjoyed the bar.. again lovely staff.... good wine selection and nice food to snack on.

Dear Wendy, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager

Well located

Customer review rating 4.0/5

Terry Solo - 15/02/2021 Confirmed reviews ALL

Staff is friendly n good follow up

Dear Terrence, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to hear that the staff are friendly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen R Hurst General Manager
Customer review rating 4.5/5

Anonymous Friends - 15/02/2021 Confirmed reviews ALL

Lovely hotel in a great location, very clean, friendly staff.

Dear Leanne, We very much appreciate your comments regarding your stay at the Novotel Melbourne G. Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience Sincerely, Joleen Hurst General Manager

good stay

Customer review rating 4.5/5

Anonymous Business - 14/02/2021 Confirmed reviews ALL

Staff were friendly. Room were nice and spacious.

Dear Nick, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience Sincerely, Joleen Hurst General Manager

Great Service

Customer review rating 5.0/5

Jenni L. Business - 14/02/2021 Confirmed reviews ALL

During the Covid scar last week I was made to feel safe and informed each time I was at reception. The staff were extremely accommodating especially "Red" who I think from memory was in charge of sales.

Dear Jenni, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and it is so encouraging to see such a wonderful review. Additionally it is delightful to know that you were pleased with our teams customer service , with particular mention to the service provided by Red in sales. I have passed your feedback forward as I am sure it will be wonderful encouragement for him to continue his great work! Thank you again for sharing your experience Jenni , and we hope your next visit will be as pleasant as the previous one. Sincerely, Joleen Hurst General Manager

Very Clean and Welcoming

Customer review rating 5.0/5

Vicki Solo - 14/02/2021 Confirmed reviews ALL

The reception staff were very friendly on arrival. The room was a good size and very clean. The hotel is in a great location near lots of restaurants. I didn't get to experience the bar or restaurant. Overall the hotel has a lovely energy about it. My only negative is the $25 parking fee. I think its a bit steep being out of the city.

Dear Vicki, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience Sincerely, Joleen Hurst General Manager

Very comfortable stay

Customer review rating 5.0/5

Greg B. Couples - 12/02/2021 Confirmed reviews ALL

Good location - close to shopping mall and food shops (mostly Asian). Spacious rooms, very clean with king beds. Staff very friendly and helpful.

Dear Greg, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Nice Stay

TripAdvisor rating 4.0/5

BK1970 10/02/2021 TripAdvisor review

We decided to spend a night at the hotel for a 60th birthday party nearby and picked the Novotel as we are Accor Members. The hotel didn't disappoint, it was clean, staff were friendly and the rooms comfortable.

Customer review rating 5.0/5

Rachielle T. Couples - 09/02/2021 Confirmed reviews ALL

Great service, nice room, friendly staff

Dear Rachielle, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit; it is delightful to know that our team looked after you well throughout your stay, it is always a pleasure being able to share positive feedback with the team; therefore I thank you for sharing your experience with me. Thank you again for sharing your thoughts Rachielle and we hope to welcome you back in the near future! Sincerely, Joleen R Hurst, General Manager.

Badly advertised

Customer review rating 2.5/5

Jarryd S. Couples - 08/02/2021 Confirmed reviews ALL

it was disappointing that the package was still advertised with a buffet breakfast and in room spending credit when neither were available. The boxed breakfasts were ok, but definitely not what we expected. There was nothing open to spend our room credit on. The room itself was ok, the pillows weren't great so neither of us slept well

Dear Jarryd, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet your expectations, I am thankful you brought your thoughts to our attention so we may improve our services moving forward. I have advised our Assistant Manager Kavita to contact you to discuss your experience at the earliest convenience. We appreciate you sharing your concerns Jarryd , and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joleen Hurst General Manager

Comfortable stay

Customer review rating 4.0/5

Joy Couples - 07/02/2021 Confirmed reviews ALL

Lovely experience for check in and check out. Room was clean and tidy.

Dear Joy, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit and were able to have a lovely time staying with us. Additionally it is delightful to know that our team looked after you well during check-in , check out and throughout your stay, it is always a pleasure being able to share positive feedback with the team; therefore I thank you for sharing your experience with me. We hope to welcome you back to Novotel Glen Waverley very soon! Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

Always a pleasure, great to see the staff again!

Customer review rating 5.0/5

Raie C. Business - 06/02/2021 Confirmed reviews ALL

Glen Waverley is my home away from home when travelling to Melbourne. Was great to see the staff again. Service is always great and everyone is always friendly and welcoming. Can’t fault the team and hotel.

Dear Raie, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoy your visits here with us. As a valued member and loyal guest to Novotel Melbourne Glen Waverley it is wonderful to know that my team are looking after you well and your comments undoubtedly serve as great motivation for us to continue improving our services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Joleen Hurst General Manager

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