The Sebel Melbourne Malvern

I expected stunning and clean apartment when I booked in, however, my actual experience is not as I expected. The rooms aren't look like images and there are rude and unprofessional staff who doesn't even care about guests well being. Very reluctant to provide room service facilities. They took a bond when check in and didn't release until I call and ask. As a 4 star hotel they more than to this and their service not even worth 1 star. This is my first and last stay with Sebel Malvern.

Stayed here due to proximity to Cabrini hospital where we had a sick relative. Underground car park has designated bays but is a bit confusing the first time you use it. Parking rates excellent. Room was on the 11th floor and fronted Dandenong road with excellent views over S/E suburbs and the bay. Too noisy though with traffic and train sounds insufficiently suppressed as well as outside light at night. No restaurant but a short walk to Derby St where there is a supermarket and several great asian eateries. The staff are helpful and work hard. The real issue for us was other guests with a 3-30 am loud party next door with smoking on the balcony and the night manager twice had to get them to stop the racket. The next night there were young people running around the hallways at 4-30am in the morning yelling and knocking on doors. Feel for the staff here as their client base appear to be fairly feral.

The 2 bedroom apartments are a bit tight but we only stayed 2 nights and were out during the day so it wasn’t a huge issue. The apartment was clean and well presented. Traffic noise was a bit noisy overnight at times. We would stay again if the area suited our needs at that time but usually as a visitor to Melbourne we prefer ( couple) to stay in hotels closer or in the CBD.

Check in was smooth, had Steve I believe it was check me in. Car park as an Accor member you get a discount which is $10 per night. Location of this place worked for us as it was close to friends we were visiting. Room itself was abit of let down as it was much smaller than I thought. (Deluxe 2 bedroom) You have a dining table which only accommodates for 2 people but I believe the outdoor dining table and chairs can make up for it if you want to eat on the balcony. Lounge area is very tiny, have a 2 seater couch and two chairs which looks like it’s been squeezed in the area to obvious accomodate 4 people who can stay. The aircon is only in the lounge area, no vents in the room so considering during our stay it was hot, the rooms were like saunas. The “ensuite” for the main bedroom is very tiny and I think it’s in a very awkward position right next to the bed. The facilities such as washing machine and dryer was a great bonus for the room though. The gym however was the most positive thing here as it’s a very decent gym with a lot of equipment.

Worked out well for us we will be back very soon. Booking is a breeze and the staff very friendly. Parking easy to access. Apartment is well laid out and spacious enough to make home for a few days. Thanks!