The Sebel Melbourne Malvern 4.5 stars

The reason i booked the Sebel Malvern was due to me staying at their property in Perth. That was a great experience. Apart from the issue of having to Ask them to clean the room, the building was noisy being on a main road and had a funky smell in the building. Most mornings, there were residents slaming their doors. Had I have known that international Uni students permanently rented some of the apartments, I would definitely have not stayed there. I thought the Sebel were Holiday apartments. I don't need to see uni students wandering around in there pyjamas from floor to floor with their smelly Noodles while I'm on holiday. Maybe my fault for not booking a proper hotel, but I am thoroughly disappointed in this property. Never will I Ever recommend or stay at the Sebel Malvern again.

Amazing experience. The Staff were very helpful and friendly. The rooms were perfect for our small family. The beds were really comfortable and parking was a plus. Great Location. We will definetly be returning!

The experience was absolutely amazing! The staff are very helpful, gorgeous rooms with amazing views and just an overall brilliant place to stay😍 I would recommend this place for your next visit. It’s centrally located and the trains lines are super close too.

By far the worst Accor hotel I stayed in! As an Accor gold member, I stayed in numerous Accor hotels all around Australia and in the world. I cannot fathom how this place is called a Sebel! I booked months in advance, correspondence was shockingly poor in customer service, they practically misinformed me about what an accor gold membership benefits entail, didn’t offer or honour early check in, late check out and welcome drink. Didn’t want to offer a room upgrade but they did in the end however the room is fairly basic, wasn’t clean enough and lacked most basic utilities. The internet was slow and kept dropping off. Reception generally was unhelpful and unfriendly. Parking situation was a mess. Corridor had a terrible stench. It was rather difficult to get the rooms cleaned. I wouldn’t stay here again and wouldn’t recommend this so called hotel to anyone. Wouldn’t surprised me if Accor cleans out the entire workforce to replace them and rebrands it or just sell it to another provider. Stay away!

Worst experience in staying in Sebel Malvern, Melbourne. We booked two 2 bedroom apartments with 2 bathrooms for 8 adults. When we checked in the rooms we found that the receptionist allocated us to 2 bedroom apartments with 1 bathrooms. We went to reception again and reported that we paid for 2 bathrooms with 2 bedrooms apartments . Inexperience and reluctant staff then started calling manager and finally gave us the room . We had to shift all our luggage to another building and this took nearly 3 hours of our precious time. Rooms were claustrophobic and there is no Air conditioning vent inside the bedrooms . Rooms were so tiny that you have squize yourself to get into the bed. When we booked, the staff named Simon confirmed us that it will be in the 14 th floor but they put us in 5 th floor. Because of the Air conditioner issue, we had to keep the window open and the noise makes us awakened throughout the night. Will never stay in ANY Sebel apartment in future. Staffs are most inexperienced and inefficient. BE AWARE when making booking for FALSE PROMISES by booking staff.