The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 915 reviews

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Description

Hotel extras

  • A fully equipped, state-of-the-art gymnasium is available to all guests throughout their stay.

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  915 reviews

TripAdvisor Rating  4.5/5  579 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.0/5

Richard G. Solo - Confirmed reviews ALL

Well appointed rooms and facilities. Only issue was parking at times due to double parks. Gym was good. But worked around it. Close to shopping centre. Enjoyed my stay for basketball tournament

Dear RICHARD G., We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O' Sullivan General Manager

Customer review rating 2.5/5

J F. Families - Confirmed reviews ALL

The property was fine, fairly new and the staff were polite and friendly but the cleaning was terrible. I arrived to find previous guests dried up toothpaste splatter on the bathroom taps, there was more dirt than there should’ve been on the carpet and the bed sheets had stains on them. The decorative cushions on the bed smelt awful. I asked for housekeeping but when I came back to my room that evening, all they had done was vacuum the carpet. Everything else was still dirty. I had to clean the previous guests old toothpaste myself. Get better cleaners. As cleanliness is extremely important to me, I won’t stay at this property again unfortunately.

Dear Jony, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us so that we take the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine

convinient but pricy

Customer review rating 2.5/5

Jy Families - Confirmed reviews ALL

The hotel is located right next to the Box Hill station. It has lots of restaurants and shops around. The staff at the counter and the service is ok. The room is ordinary. It is quite disappointing that the room has no smart TV! You pay for the location really.

Dear JUAN Y., Thank you for taking the time to tell us about your experience at the Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O'Sullivan General Manager

Well located

Customer review rating 4.0/5

H. L. Families - Confirmed reviews ALL

Good stay for 2 nights.

Dear L. h., We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager

Great as always

Customer review rating 4.5/5

Dan G. Couples - Confirmed reviews ALL

On holidays and always stay at the Chen when in Box Hill.

Dear DANIEL G., We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager

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Other web-users rate our hotel

  • 471 reviews 8.5/10 Location
  • 727 reviews 7/10 Room
  • 597 reviews 8.5/10 Service
  • 13 reviews 2.8/10 WiFi
  • 330 reviews 5.7/10 Cleanliness
  • 122 reviews 8.3/10 Vibe
  • 93 reviews 9.1/10 Pool
  • 27 reviews 5.3/10 Breakfast

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