The Chen Melbourne - Art Series 4.5 stars

Loved our stay. Front Office staff extremely polite and helpful. Go above and beyond to make your staff comfortable. Parking is affordable and also has space for a higher 4WD which is very convenient. Will definitely be back.

We have stayed at this property on many occasions since it opened. This was the fist time we could not get parking, and staff were very helpful with options which worked out over a holiday weekend. I was not expecting no service of room for a 3 night stay, but I accepted it. We had a room with kitchenette but this was very limited compared to previous stats. No knives, no bowls. Also no minibar or pool towels or spare loo paper. Hopefully just a COVIDSafe measure that will be adjusted Still good value.

The location of Art Series The Chen was fantastic, the central and stores are just few minutes walking distance. The room were nice and clean. However, the room sound insulation is not good, as I can hear the sound from both upstairs and next door rooms during the middle of the night, which is quite an unpleasant experience. Beside that, everything was good.

Beautiful room, Felt welcomed when checking in. Amazing rooftop areas

Really great service and hotel staff! Great location with lots of good food options

We telephoned to ask about parking. This was quite an ordeal. Park, check in and then navigate back to the car and travel and find a car park. This was confusing and time consuming. A very onerous experience.

why wasnt the "covercharge " refunded on our departure??????!!!!!!!

Very satisfied with all services

Friendly staff

Loved the room, it felt so luxe and bougie. Was kind of hard to find using my phone’s GPS but that could be an Apple issue not the hotel... Desk staff were lovely and welcoming. Enjoyed the amenities in the room, and loved the water pressure in the shower. Also so glad to see you use “who gives a crap” toilet paper!!

Friendly helpful staff clean accomodation Pool amazing Some suggestions would be to have more direct lighting at the top of the stairs by the pool as it’s a safety concern at night and also the bbq area needs to have more direct lighting so u can see what your cooking at night I had to use my phone torch just to see what I was cooking . A microwave in the rooms would be handy as well

It was for our 15th Anniversary. Perfect timing, not too crowded, barely anyone there. Staff were great and the location was good.

The get away from the kids

Comfortable setting, great shower and located perfectly for my needs. Friendly helpful staff.

From the moment we walked in the door the staff were amazing! In particular a huge thanks to Maddy and Melissa who both went out of their way to assist us with some requests that came up as part of our stay. We had our wedding reception booked at Golden Lily downstairs and these two in particular helped us immensely to accommodate us and our guests. The room was well fitted out. Clean etc. The big problems were largely structural. The air conditioning was next to useless and we had the same comment from several friends also staying at the hotel. When we checked in we were informed that “due to coronavirus” the rooms weren’t going to be serviced. I’m sorry but this should have been in big bold block letters all over our booking confirmation. This was completely unacceptable. If we were paying a significantly discounted in accordance with the lack of servicing then fine, but we weren’t. We’re stayed at other Accor hotels in Melbourne who certainly cleaned and serviced our rooms each day. To have to call for extra towels, toiletries etc at a 4 star hotel was a joke. This needs to be communicated when booking. If we’d known well in advance we may not of booked the hotel. Or checked out everyday to ensure a serviced room. The staff were so incredibly fantastic that it’s pulled my rating up a lot to 7.