The Chen Melbourne - Art Series

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The Chen Melbourne - Art Series

Customer review rating (ALL Rating) 4.5/5 493 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

  • By plane

    TULLAMARINE AIRPORT At 36km / 22 miles - Shuttle paying

GPS:-37.817567, 145.118462

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi

Pool Non contractual photo

Our accommodation(s)

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

Our guest reviews

Our guest reviews for
The Chen Melbourne - Art Series

100% genuine reviews from our guests

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ALL Rating  4.5/5  493 reviews

TripAdvisor Rating  4.5/5  518 reviews

Nice spacious room

Customer review rating 3.5/5

Hotel U. Business - Confirmed reviews ALL

Room was great - very spacious. Shower was really nice as well. On the flip side, the air-conditioning was very loud (rattled so had to turn it off), the curtains couldn't close fully against the side (beams of light came though all night from the street lights) and the traffic noise kept me awake for parts of the night.

Dear Nathan, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the air conditioning and curtains to prevent future occurrence. In these situations, you are always welcome to contact our Guest Experience Desk during your stay so that we may resolve the issues and improve your stay immediately. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Megan Assistant Manager

Comfortable, quiet, good location

Customer review rating 4.5/5

Jeff Business - Confirmed reviews ALL

Comfortable, quiet, good location

Dear Jeffrey, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megan Assistant Manager

Pleasant experience

Customer review rating 4.0/5

John Couples - Confirmed reviews ALL

Enjoyed our one night stay.So good to get on the tram at the door to go see a show in the city.Room was comfortable.The art in the hotel is beautiful and interesting

Dear John, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback and I'm so happy to hear you loved the art on display! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megan Assistant Manager

Great accommodation centrally located.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Thoroughly enjoyable stay in well maintained accommodation and on site cafe, restaurants of high quality.

Dear Rodney, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Warm regards, Megan Assistant Manager

Good stay

Customer review rating 4.5/5

Su Couples - Confirmed reviews ALL

Clean and comfortable rooms, friendly and helpful staff, convenient location. Would return to stay here.

Dear Su Anne, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megan Assistant Manager

Recommend for a stay in Box Hill

Customer review rating 5.0/5

Mitch Business - Confirmed reviews ALL

Needed a place to stay for one night that was close to an office in Box Hill, Melbourne. Someone booked The Chen for me. It was a very good experience. The greeting at reception was excellent and the receptionist was not only very professional, she was very friendly and helpful. My room was lovely and the bed was very comfortable. Loved that my room had a coffee machine with pods so I could have a proper coffee in the morning while getting ready.

Dear Michelle or Mitch (hard to tell from our end sorry), We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia The Chen Hotel

Very nice hotel

Customer review rating 5.0/5

James Business - Confirmed reviews ALL

Nice rooms. Great staff. Good facilities

Dear James M., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia The Chen Team

Convenience and great service

Customer review rating 4.5/5

Scott C. Business - Confirmed reviews ALL

I appreciated the friendly staff and being opposite to the box hill shopping centre was convenient plus a short walking to restaurants. In addition, being opposite a tran stop was very helpful.

Dear Scott C., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Olivia :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Front Office Manager

Excellent location

Customer review rating 5.0/5

Graemeclark Couples - Confirmed reviews ALL

Great staff most welcoming reception and extremely comfortable room

Dear Graeme C., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia The Chen Hotel

Hotel room exceptional in size, taste, and presentation. Bed very comfortable. Outside noise reduction exceptional

Customer review rating 4.0/5

Stephen M. Business - Confirmed reviews ALL

After a confusing time trying to find the car park entry, and in fact access the rather small/unimpressive reception, I was blown away by the size, quality, presentation, decor and quietness of my room. As someone who has been a frequent world traveller, I cannot remember the last time I encountered a room of this quality at the rate I was charged. Highly recommended to the business community

Dear Stephen M., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are always looking to improve our maze of a Car Parking system, and hopefully with more guests like yourself bringing it to light we can work more with building management to make the space more accessible and easier to navigate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia The Chen Hotel

Great location and friendly staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Right next to restaurants and public transport. Staff very welcoming and helpful

Dear David, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia The Chen Hotel

Good location, clean

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Good location, friendly staff. Housekeeping sub optimal, bedsheets not properly folded and cleaned. Bathroom belongings taken by staff as part of cleaning process including exfoliating gloves and toothpaste

Dear Sharon, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your experience with Housekeeping we sincerely apologies, I've passed your concerns onto our Housekeeping Manager and hopefully with a little more care from our team we can ensure mistakes like this won't happen again. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Olivia The Chen Hotel

Great location with parking

Customer review rating 5.0/5

Jim G. Families - Confirmed reviews ALL

Had fun using the pool

Dear Dimitrios G., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Krishna The Chen Team

Have not stayed due to check in delayed

TripAdvisor rating 1.0/5

lllg3128 TripAdvisor review

Been advised room not ready at 2.30pm on arrival. Will be called when room is ready, but no call until 4pm. Called reception and being told unable to say when room will be ready due to linen delivery issue.

Dear llg3128, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. We are very sorry that your booking and check in experience did not meet your expectations; please allow us to express our sincerest apologies. Unfortunately many industries are facing adverse effects from Covid which has of late has included our laundry supplier. Please know that we are taking appropriate measures to address this and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team

Quiet comfortable stay

TripAdvisor rating 5.0/5

Blackdavel TripAdvisor review

We arrived late but were warmly welcomed and found our room nice and quiet. The king size bed was extremely comfortable and the pillows were soft yet supportive. The coffee machine is a nice touch. We had a great view with a good night sleep.

Dear Blackdavel, We very much appreciate your comments regarding your recent stay at The Chen. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Chen in the near future. Yours sincerely, Madusha de Mel (Duty Manager)

Great staff very accomodating

TripAdvisor rating 5.0/5

Waseem S TripAdvisor review

Amazing staff made it such an unforgettable experience for us, all the family had so much fun. Despite being short staffed with no room service during the weekend, reception staff went above and beyond to accomodate all requests, special thanks to Erika who was always so helpful with a genuine smile. This hotel is highly recommended, great value for money and we will certainly go back.

Dear Waseem, Thank you for taking the time to tell us about your experience at Art Series - The Chen. Its always a pleasure to receive such positive feedback especially from one of our valued Accor Members. We aim to leave a positive impression on all of our guests and I am delighted to read that both you and your family had such an amazing stay with us. I will be sure to pass on your comments to the team who will be happy to hear we made your stay extra special. Thank you again for taking the time to review your recent stay with us and we look forward to welcoming you back to the Chen in the near future. Kind regards Erika Ehrmann

Just right

TripAdvisor rating 5.0/5

Blackdavel TripAdvisor review

We checked in and were impressed with the clear communication for hygiene and pleasant reception. The room was a good size and the bed was extremely comfortable. - Got to get me one of those. :) Although there was no restaurant there were plenty of places to eat nearby. The room was quiet and we felt very safe. Everything worked and when we were short a USB charger the staff were quick to respond.

Hi Blackdavel, Thank you for your complimentary review. Feedback like yours is encouraging to all our team to continue to look after all our guests as best we can. I was glad to read that you enjoyed your stay and enjoyed our facilities, especially those Art Series Beds. Please do visit our website or simply contact one of our friendly hotel staffs, in case if you are still interested in one of those comfortable beds. You can be assured we will continue to keep these standards and strive for improvement. We do hope to see you again soon. Warm Regards, Jainil Singh Front Office Manager.

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