The Chen Melbourne - Art Series 4 stars

Name: The Chen Melbourne - Art Series - ALL
Address: 850 Whitehorse Road, BOX HILL, 3128, AU
Telephone: +61391310200
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 785 reviews

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850 Whitehorse Road, 3128 BOX HILL, Australia

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The Chen Melbourne - Art Series

Featuring 100 intelligently designed suites that are complemented with the vibrant works of Chinese born, Australian Artist, Zhong Chen. The Chen plays home to local and interstate travellers looking for a stay for work or play. Featuring spectacular views of Melbourne's CBD and surrounding suburbs from the impressive rooftop pool, fitness centre, entertainment deck and all the while only being a hop, skip and jump to Box Hill's exciting dining precinct.

This luxury boutique hotel hosts a myriad of features including in room art library and dedicated art channel plus impressive Melbourne city skyline views. Set in Box Hill just outside Melbourne's vibrant CBD, The Chen takes its design cues from celebrated Australian abstract artist Zhong Chen. The Chen has been crafted with the unique art inspired touch points that Art Series Hotels are celebrated for.

The Chen is the centre stage to Whitehorse Towers, the tallest and most dynamic development outside of the Melbourne CBD, in the thriving suburb of Box Hill. Trams are at the doorstep ready to whisk you away if you wish to explore.

Our team looks forward to welcoming you at The Chen! Nestled just 14kms from Melbourne's bustling CBD you'll find us located in the vibrant suburb of Box Hill.

Hazel De Jesus, Hotel Management

Hotel extras

Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck
Our unique, boutique accommodation features walls adorned with art of Zhong Chen
We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital
Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Suite

Chen Queen

2 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)

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Suite

Chen Twin with Two Queen Beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Queen size bed(s)

See availabilities

Suite

Chen Deluxe King

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)

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Suite

Chen Deluxe King Balcony

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

See availabilities

Suite

Chen 2 Bedroom Deluxe Interconnecting

6 pers. max
58 m² / 624 sq ft

Bedding 2 x King size bed(s)

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Studio

Chen King Balcony

2 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

See availabilities

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

+61 3 9131 0200

+61 3 9131 0201

Boxhill Station

Railway station

Access: 350 m / 0.22 mi 4 min walk / 3 min drive

Box Hill TownHall

Art and Culture

Access: 850 m / 0.53 mi 9 min walk / 4 min drive

Taxi

7.61 € 12.5 AUD

Box Hill Community Arts Centre

Art and Culture

Access: 1.4 km / 0.87 mi 18 min walk / 5 min drive

Taxi

7.61 € 12.5 AUD

Aqualink

Sports centre

Access: 2.1 km / 1.3 mi 20 min walk / 5 min drive

Taxi

7.30 € 12 AUD

Box Hill Action Indoor Sports

Sports centre

Access: 2.45 km / 1.52 mi 46 min walk / 12 min drive

Taxi

7.61 € 12.5 AUD

Box Hill Miniature Steam Railway

Other attractions

Access: 2.5 km / 1.55 mi 28 min walk / 7 min drive

Taxi

7.61 € 12.5 AUD

Village Cinema Doncaster

Cinema district

Access: 4.3 km / 2.67 mi 55 min walk / 10 min drive

Taxi

9.74 € 16 AUD

Box Hill Gardens

Park

Access: 700 m / 0.43 mi 8 min walk / 3 min drive

Taxi

7.30 € 12 AUD

Whitehorse Road Linear Reserve

Park

Access: 1 km / 0.62 mi 14 min walk / 6 min drive

Taxi

6.09 € 10 AUD

Hagenauer Reserve

Park

Access: 1.1 km / 0.68 mi 15 min walk / 5 min drive

Taxi

6.09 € 10 AUD

Surrey Park Playground

Park

Access: 1.4 km / 0.87 mi 18 min walk / 6 min drive

Victoria Rose Reserve

Park

Access: 1.6 km / 0.99 mi 19 min walk / 8 min drive

Taxi

6.09 € 10 AUD

Blackburn lake Sanctuary

Lake

Access: 4.2 km / 2.61 mi 58 min walk / 12 min drive

Taxi

9.13 € 15 AUD

Boxhill Central

Shopping centre/mall

Access: 350 m / 0.22 mi 2 min walk / 1 min drive

China Bar

Restaurant and cafe district

Access: 550 m / 0.34 mi 8 min walk / 3 min drive

Taxi

6.09 € 10 AUD

Phoenix Kitchen

Restaurant and cafe district

Access: 600 m / 0.37 mi 8 min walk

Taxi

6.09 € 10 AUD

Dodee Paidang

Restaurant and cafe district

Access: 1.34 km / 0.83 mi 10 min walk / 5 min drive

Taxi

6.09 € 10 AUD

Katori

Restaurant and cafe district

Golden Lily

Restaurant and cafe district

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 785 reviews

Emma K. Families - 7/7/2026 Confirmed reviews ALL

Chaovana V. Couples - 7/6/2026 Confirmed reviews ALL

Dear Chaovana, Thank you for your feedback and for choosing to stay with us. We’re pleased to hear our team made you feel welcome. At the same time, we’re sorry that some aspects of your room did not meet expectations. Your comments have been shared with our housekeeping team so we can improve the consistency of our service. Thank you again for your feedback, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future. Kind regards, Hazel De Jesus General Manager

Luigi V. Business - 7/5/2026 Confirmed reviews ALL

Dear Luigi, Thank you for your kind feedback and for your loyalty. We’re delighted to know you had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Hazel De Jesus General Manager

Fiona M. Business - 7/5/2026 Confirmed reviews ALL

Dear Ms Fiona, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations, particularly with the comfort of your room and the maintenance issues you experienced. We sincerely apologise for the inconvenience caused. Had we been made aware during your stay, we would have attended to these issues as quickly as possible. Thank you again for your feedback. It has been shared with our team for immediate follow-up, and we appreciate your understanding. Should you decide to stay with us again, please contact me directly at ha… and I will personally look after your stay to ensure a better experience next time. Kind regards, Hazel De Jesus General Manager

Anjum M. Business - 7/2/2026 Confirmed reviews ALL

Dear Anjum, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team.

Web-users rating

Other web-users rate our hotel

496 reviews 8.5/10 Location
681 reviews 7.8/10 Room
555 reviews 8.4/10 Service
5 reviews 6.2/10 WiFi
304 reviews 6.9/10 Cleanliness
137 reviews 8.7/10 Vibe
94 reviews 8.7/10 Pool
24 reviews 3.4/10 Breakfast

78 reviews 8.6/10 Location
116 reviews 7.8/10 Room
103 reviews 8.5/10 Service
53 reviews 6.8/10 Cleanliness
22 reviews 8.8/10 Pool
16 reviews 8.5/10 Vibe
5 reviews 3.4/10 Breakfast

63 reviews 8.9/10 Location
81 reviews 8.7/10 Room
81 reviews 8.9/10 Service
28 reviews 7.6/10 Cleanliness
22 reviews 8.4/10 Value
14 reviews 8.4/10 Vibe
7 reviews 8.7/10 Pool

32 reviews 7.4/10 Location
77 reviews 7.5/10 Room
63 reviews 8.5/10 Service
29 reviews 6.7/10 Cleanliness
13 reviews 8.3/10 Vibe
11 reviews 8/10 Value
7 reviews 8.8/10 Pool

33 reviews 8.9/10 Location
50 reviews 7.9/10 Room
42 reviews 8.8/10 Service
22 reviews 6.8/10 Cleanliness
5 reviews 8.3/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At The Chen Melbourne - Art Series, check-in is from 02:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, The Chen Melbourne - Art Series regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.