The Chen Melbourne - Art Series 4.5 stars

Customer review rating 4.5/5 1,020 reviews

The Chen Melbourne - Art Series
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Hotel extras

  • Zhong Chen Art and Art Library in every room

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • Onsite restaurant and room service available.

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
Business services
  • Copy/print service available
Information message

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128
box hill
australia

Tel: +611300092875

Fax: (+61)3/91310201

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 36km / 22 miles - Shuttle paying

GPS :-37.817567, 145.118462

Our accommodations

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

Studio Suite

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite with Two Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

2 Bedroom Deluxe Interconnecting Suite

  • Max. number of persons: 4
  • Area: From 58 / 624 sq ft
Suites

Our restaurants and bars

GOLDEN LILY

Type of cuisine: International

This spectacular Chinese restaurant will impress as soon as you walk through the doors. Located on the first floor of The Chen Hotel, Golden Lily offers an authentic taste of yum cha dim sum and Chinese cuisine.

WHITEHORSE CHLOE

Type of cuisine: International

Whitehorse Chloe is located in the main foyer opposite the reception desk. Open daily for breakfast, lunch and dinner offering a diverse menu that celebrates modern australian cuisine with an Asian influence.

Our guest reviews for
The Chen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,020 reviews

good location. cleaning and satisfy room settle.

Customer review rating 4.5/5

Fang Families - 22/06/2020 Confirmed reviews ALL

good location closed to main shopping center in this area. easy asses to carpark and public transport. room facility were new and clean.

Hello FANGKAI, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. You can be assured we will continue to keep these standards and strive for improvement. We do hope to see you again soon. Regards Jainil Singh Front Office Manager

Amazing place, absolutely love it

Customer review rating 4.5/5

Ash Couples - 22/06/2020 Confirmed reviews ALL

I love staying at this hotel, my favorite one by far. Friendly amazing staff, great food, all round very happy

Hi Ash, Thank you for your great feedback. I am glad you had a great time with us. It's a pleasure for The Chen team to look after you, every time you choose to stay with us. You can be assured we will continue to keep these standards and strive for improvement. See you again soon. Kind Regards, Jainil Singh (Jay) Front Office Manager

Good stay -very comfortable

Customer review rating 4.5/5

Simone Couples - 22/06/2020 Confirmed reviews ALL

The room was lovely and well appointed. The hotel itself is sparkling clean and still feels very new. It’s missing, however, some of the little touches that I would expect in a property of this standard but that may be due to changes necessitated by Covid.

Dear Simone, Thanks for taking some time to write down your thoughts. I am glad to hear you liked the room and found it to be clean. We have noted your valued feedback on our room service menu options via Deliveroo platform and that will be discussed with relevant team leaders for further evaluation and improvement. I do hope we have a chance to see you again and trust your next experience will exceed expectations. Sincerely, Jainil Singh Front Office Manager

Ideally located in the heart of the east.

Customer review rating 4.5/5

Mike Business - 22/06/2020 Confirmed reviews ALL

Cosmopolitan Melbourne at its best in Box Hill, The Chen provides affordable and comfortable accommodation in a relaxed and clean environmental suburb. Adjacent to transport links and modern suburban shopping its location assists people from regional Victoria to access the city without having to drive to it.

Dear Mike, Thanks for leaving such a great review. As our ALL Silver loyalty member, it's really pleasing to hear that we are able to hit the mark across so many departments that ensure our guests are having a positive and memorable experience at The Chen. You can be assured we will continue to keep these standards and strive for improvement. See you soon. Warm Regards, Jainil Singh Front Office Manager

Good stayand evert thing went well

Customer review rating 4.5/5

Christina C. Families - 21/06/2020 Confirmed reviews ALL

Was balue for money and very happy with our stay

Dear Christina, Thanks for putting your experience in words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jainil Singh Front Office Manager

Lovely rooms

Customer review rating 4.5/5

Laurie N. Families - 16/06/2020 Confirmed reviews ALL

The room was lovely, however the overall experience of the hotel was lacking. No restaurant onsite to provide in room dining. All in room dining was via deliveroo, my food was cold on arrival. No ability to have a glass of wine delivered to the room. No at all like the Olsen or the Blackman

Dear LAURIE N., Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jainil Singh Front Office Manager

Great Location, lovely staff

Customer review rating 4.5/5

Linda H. Couples - 14/06/2020 Confirmed reviews ALL

This is our 3rd stay here whilst visiting the Epworth Hosp. We have really enjoyed the location and the hotel staff are so friendly. We were very interested and pleased to find that during these unprecedented times that a dine in delivery menu was available through the front desk. The service was fantastic the only problem being only one chair in the room and no table to eat at. I did mention this the next morning and they said they would have bought one up if we had of requested, not something we thought of. Will definitely always stay there on any of our future visits.. Well done.

Dear Linda, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. Really amazing to hear our staffs looked after your needs very well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jainil Singh Front Office Manager

Excellent location making shopping public transport and freeway access very simple and efficient.

Customer review rating 4.5/5

Andrew R. Families - 14/06/2020 Confirmed reviews ALL

I can proudly share with those who read my words, that Jay & his team have displayed consistently without fail a very high level of customer service that deserve a score of 100% absolutely perfect. They have reflected in their daily duties great attention to detail with amazing levels of care factor that I experienced throughout the several months of my stay. So let's remember that it's people who make companies successful, its quality people that I refer too now are the ones who are truly a cut above the rest. Next time I am ready to employee more staff, I know "The Chen Box Hill" is going to be my first stop. Andrew R.

Hello Andrew, Thanks for putting your experience in words. It's great to hear that you found the service levels of a high standard and I will be sure my front office team member's get their name in lights for the personal mention. The staffs do a great job day in day out and it's great when they get some formal recognition. Enjoy your stay and do let us know if myself or the team can be of any further assistance to make your stay more comfortable. Best Regards, Jainil Singh (Jay) Front Office Manager

Nice Hotel

Customer review rating 4.5/5

Janet K. Couples - 09/06/2020 Confirmed reviews ALL

Nice hotel although the cutlery (Large spoon handles) was dirty from previous guests stirring coffee. One fork available so had to wash a spoon to eat in the room. Had trouble with the air con setting as it kept going back to a terribly hot 28c. It is a nice hotel and the front desk staff were lovely. Thank you for having us

Dear Janet K., Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and has been shared with the housekeeping and maintenance team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jainil Singh Front Office Manager

Last Minute Stay

Customer review rating 4.5/5

M S. Families - 09/06/2020 Confirmed reviews ALL

This was a last minute stay. Purely just to get away from home and some relaxation with our kids. And we did exactly that. The room was beautiful. Clean. Comfy beds. Loved the rooftop pool area as well. Staff at reception were so friendly and welcoming. Would definitely come back.

Dear Makeleta S., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jainil Singh Front Office Manager

good

Customer review rating 4.5/5

Ali A. Couples - 31/03/2020 Confirmed reviews ALL

Every thing we needed for 2 week was there.

Well located

Customer review rating 4.5/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Very comfortable, clean, parking available.Great location to Box Hill shopping centre and the Hospitals.

Dear Lissa, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Anonymous Friends - 23/03/2020 Confirmed reviews ALL

Very comfortable room. Too brief a stay to experience swimming pool on roof.

Dear Helen, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location and amazing hotel

Customer review rating 4.5/5

Carolina H. Families - 23/03/2020 Confirmed reviews ALL

We stayed at your hotel and from check in to check out we had an amazing stay. Will definitely recommend and stay again.

Dear Carol, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great amenity, a little noisy though

Customer review rating 4.5/5

Anonymous Business - 22/03/2020 Confirmed reviews ALL

Love the pool and the gym and proximity to cafes etc. Great beds. Only issue is that there is a bit of noise coming through from the bathrooms directly upstairs from the rooms - the noise comes through the air con vents. For example, when the fan is on in their bathroom, it sounds like its on in your room, and each toilet flush is clearly heard. Not sure if better insulation could diminish that?

Dear Sandra, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice a clean hotel

Customer review rating 4.5/5

Steven Business - 20/03/2020 Confirmed reviews ALL

Had a nice stay , the hotel was clean and generally quiet, Cafe was excellent

Dear Steven, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Edward K. Business - 20/03/2020 Confirmed reviews ALL

The room was great and the staff was helpful. I made it clear that it was unfortunate that the Accor Plus card wanot effective in the adjoining restaurant and that this should have been made clear in adevertising and communications. The gymn equipment was of top order but there were no sanitising wipes or towels avalilable ...a must in the current virus crisis.

Dear Edward, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In terms of sanitising wipes, we are working with our supplier to acquire stock. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location. A bit confronting with all the people coming and going wearing masks.

Customer review rating 4.5/5

Dawn P. Business - 18/03/2020 Confirmed reviews ALL

Friendly staff and most helpful re the television. Clean room with plenty of space and all I needed for my overnight stay.

Dear Dawn, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Renata Families - 18/03/2020 Confirmed reviews ALL

Disapointed couldn't use my accor plus for breakfast or dining and it says on website you can. Luck of cleanliness room. Dust all over.

Dear Renata, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your constructive comments in regards to cleanliness at the hotel and have discussed with our housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic service

Customer review rating 4.5/5

Angela Couples - 17/03/2020 Confirmed reviews ALL

We felt so looked after during our 4 night stay. I had broken my ankle a few days earlier and The Chen staff made sure I had easy access to our room. The room was clean, bed really comfortable. We missed going to the Grand Prix due to its cancellation. After the cancellation was announced there was a nice note and a complimentary bottle of wine. I was really impressed reception staff had remembered we were going. We would definitely stay here again. We usually stay in CBD but changed after I broke my ankle. The rates were value for money. Check out Zeromode cafe/bar in the hotel. Amazing flavours and presentation with drinks and food. You made our trip which could have been a disaster an awesome experience. Thanks The Chen team

Dear Angela, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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