The Chen Melbourne - Art Series

The Chen Melbourne - Art Series

Customer review rating (ALL Rating) 4.4/5 674 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

ALLSAFE approved hotel

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi

Pool Non contractual photo

Our accommodation(s)

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  674 reviews

TripAdvisor Rating  4.5/5  529 reviews

Nice hotel, average experience

Customer review rating 2.5/5

Matt Families - Confirmed reviews ALL

Check in process described in the email was not at all how it went. We sat at the gate for 10 minutes pressing the 'reception' button to go unanswered. Tried calling the desk using the number in the email and on the hotel signage and sat on hold for another 10 minutes - no-one answered. Ended up parking in side streets and walking to the lobby to check in. Parking is ridiculously sparse, we ended up parking on the street for both nights due to unavailability (I know it's not guaranteed, but good lord there is not a lot on offer). But reception still tried to charge e for parking on checkout. When I pointed out that we had to park on the side streets because there was not enough parking the charges were waived, but it's a funny system that you automatically would charge someone and can't tell if they entered and then left the parking, indicating that they were not in the carpark.

Excellent location

Customer review rating 5.0/5

Graemeclark Couples - Confirmed reviews ALL

Most welcome, and comfortable, check in experience, very good room overall a quality plus hotel

Dear Graeme, It's always a pleasure to have you and your wife with us. I hope you have a wonderful day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia

Good stay

Customer review rating 3.5/5

Bill S. Couples - Confirmed reviews ALL

No pepper or salt sachets in kitchen. Coffee sachets were disgustingly old. Foul tea and coffee. Pity 3 of the cheapest items ruined a perfect score.

Dear Phillip, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia

Easy family hotel

TripAdvisor rating 4.0/5

Sanjiv S Families - TripAdvisor review

Great location and clean hotel. Friendly staff. The locality to box hill central was great as we had a wide selection of food options (as long as you like Asian food). The parking can be an issue however at $9 a day it’s good value for money if you book the hotel car park. The rooms were clean and modern. I would stay again.

Good people. Good service. Like it.

Customer review rating 5.0/5

Jiang H. Business - Confirmed reviews ALL

Just left Electric shaver there in 319 checked out one 07/09/2022. Could you please help me to find out and keep for me to next stay. Thanks. Hans. My number is 04…

Dear Jiang H., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will have a look for your electric shaver and contact you when we find it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

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Other web-users rate our hotel

  • 232 reviews 8.3/10 Location
  • 406 reviews 7.6/10 Room
  • 396 reviews 9/10 Service
  • 189 reviews 7/10 Comfort
  • 157 reviews 7/10 Cleanliness
  • 86 reviews 8.9/10 Vibe
  • 76 reviews 8.9/10 Pool
  • 11 reviews 2.7/10 Breakfast

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