Name: The Chen Melbourne - Art Series - ALL
Address: 850 Whitehorse Road, BOX HILL, 3128, AU
Telephone: +61391310200
Rating: 4.3

The Chen Melbourne - Art Series

Featuring 100 intelligently designed suites that are complemented with the vibrant works of Chinese born, Australian Artist, Zhong Chen. The Chen plays home to local and interstate travellers looking for a stay for work or play. Featuring spectacular views of Melbourne's CBD and surrounding suburbs from the impressive rooftop pool and entertainment deck and all the while only being a hop, skip and jump to Box Hill's exciting dining precinct.

This luxury boutique hotel hosts a myriad of features including in room art library and dedicated art channel plus impressive Melbourne city skyline views. Set in Box Hill just outside Melbourne's vibrant CBD, The Chen takes its design cues from celebrated Australian abstract artist Zhong Chen. The Chen has been crafted with the unique art inspired touch points that Art Series Hotels are celebrated for.

The Chen is the centre stage to Whitehorse Towers, the tallest and most dynamic development outside of the Melbourne CBD, in the thriving suburb of Box Hill. Trams are at the doorstep ready to whisk you away if you wish to explore.

Our team looks forward to welcoming you at The Chen! Nestled just 14kms from Melbourne's bustling CBD you'll find us located in the vibrant suburb of Box Hill.

Hazel De Jesus, Hotel Management

To speak to a Reservations Consultant please contact 1300 987 610.
This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
** IMPORTANT NOTICE** Please note the onsite gym will close from 23 June 2025. During this time, guests will have access to a nearby off-site gym facility arranged by the hotel.

Hotel extras

Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck
Our unique, boutique accommodation features walls adorned with art of Zhong Chen
We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital
Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Suite

Chen Queen

2 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Suite

Chen Twin with Two Queen Beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Queen size bed(s)

See availabilities

Suite

Chen Deluxe King

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)

See availabilities

Suite

Chen Deluxe King Balcony

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

See availabilities

Suite

Chen 2 Bedroom Deluxe Interconnecting

6 pers. max
58 m² / 624 sq ft

Bedding 2 x King size bed(s)

See availabilities

Studio

Chen King Balcony

2 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

See availabilities

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

+61 3 9131 0200

+61 3 9131 0201

Boxhill Station

Railway station

Access: 350 m / 0.22 mi 4 min walk / 3 min drive

Box Hill TownHall

Art and Culture

Access: 850 m / 0.53 mi 9 min walk / 4 min drive

Taxi

12.5 AUD 12.5 AUD

Box Hill Community Arts Centre

Art and Culture

Access: 1.4 km / 0.87 mi 18 min walk / 5 min drive

Taxi

12.5 AUD 12.5 AUD

Aqualink

Sports centre

Access: 2.1 km / 1.3 mi 20 min walk / 5 min drive

Taxi

12 AUD 12 AUD

Box Hill Action Indoor Sports

Sports centre

Access: 2.45 km / 1.52 mi 46 min walk / 12 min drive

Taxi

12.5 AUD 12.5 AUD

Box Hill Miniature Steam Railway

Other attractions

Access: 2.5 km / 1.55 mi 28 min walk / 7 min drive

Taxi

12.5 AUD 12.5 AUD

Village Cinema Doncaster

Cinema district

Access: 4.3 km / 2.67 mi 55 min walk / 10 min drive

Taxi

16 AUD 16 AUD

Box Hill Gardens

Park

Access: 700 m / 0.43 mi 8 min walk / 3 min drive

Taxi

12 AUD 12 AUD

Whitehorse Road Linear Reserve

Park

Access: 1 km / 0.62 mi 14 min walk / 6 min drive

Taxi

10 AUD 10 AUD

Hagenauer Reserve

Park

Access: 1.1 km / 0.68 mi 15 min walk / 5 min drive

Taxi

10 AUD 10 AUD

Surrey Park Playground

Park

Access: 1.4 km / 0.87 mi 18 min walk / 6 min drive

Victoria Rose Reserve

Park

Access: 1.6 km / 0.99 mi 19 min walk / 8 min drive

Taxi

10 AUD 10 AUD

Blackburn lake Sanctuary

Lake

Access: 4.2 km / 2.61 mi 58 min walk / 12 min drive

Taxi

15 AUD 15 AUD

Boxhill Central

Shopping centre/mall

Access: 350 m / 0.22 mi 2 min walk / 1 min drive

China Bar

Restaurant and cafe district

Access: 550 m / 0.34 mi 8 min walk / 3 min drive

Taxi

10 AUD 10 AUD

Phoenix Kitchen

Restaurant and cafe district

Access: 600 m / 0.37 mi 8 min walk

Taxi

10 AUD 10 AUD

Dodee Paidang

Restaurant and cafe district

Access: 1.34 km / 0.83 mi 10 min walk / 5 min drive

Taxi

10 AUD 10 AUD

Katori

Restaurant and cafe district

Golden Lily

Restaurant and cafe district

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 745 reviews

Lianne K. Solo - 2/14/2026 Confirmed reviews ALL

We always stay at the Chen as our head office is around the corner. Comfortable stay but the bedside tables were dusty and some stains on the carpet. The restaurant downstairs was very dirty upstairs with food stains on the walls and the floor didn't look like it had been cleaned for sometime. The handrail completely came away when someone held onto it going down the stairs which was dangerous. This hotel uses to be very clean but I feel it's gone a bit downhill and needs better maintained

Dear Lianne. Thank you for your continued support and for staying with us whenever you’re in the area — we truly appreciate your loyalty. I’m very sorry to hear that your recent stay did not meet the standards you have come to expect from us. Please accept our apologies for the cleanliness concerns in your room, and rest assured this has been shared with our housekeeping team for immediate attention. Thank you as well for raising your concerns about the restaurant. While it operates independently and is not managed by the hotel, we will certainly pass your feedback on to their team so they can review their cleanliness and safety standards. We appreciate you bringing this to our attention and hope to welcome you back soon for a much better experience. SIncerely, Hazel De Jesus General Manager

Pamela R. L. Families - 2/13/2026 Confirmed reviews ALL

The place is cool. Close to public transport and great food in the area. They have a nice big pool with gorgeous views on the rooftop. parking was a bit of a pain as its not in the premises however its just a 5 minute walk which is not that bad. The art all over the place is magnificent.

Dear Pamela r., Thank you so much for your lovely feedback! We’re really glad you enjoyed the location, the easy access to public transport, and the fantastic food options nearby. It’s great to hear you made the most of our rooftop pool and the views, it’s definitely a guest favourite. We appreciate your understanding regarding the parking arrangements. While it’s not onsite, we’re pleased to know the short walk worked out okay for you. And we’re especially happy you enjoyed the artwork throughout the property. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, Krishna The Chen Team.

Stacy W. Families - 2/11/2026 Confirmed reviews ALL

Loved it, great location. The pool was amazing and my 8 month old had the time of her life

Dear Stacy, Thank you so much for your wonderful feedback! We are delighted to hear that you felt warmly welcomed by everyone from our team! and enjoyed your stay and facilities in the hotel. We would appreciate if you can also share your experience with us via the google link below. https://g.page/r/CX3Tp5kbKtYdEAE/review Thank you again and we look forward to welcoming you back to The Chen for another memorable stay. Sincerely, Hazel De Jesus General Manager

Samya S. Business - 2/9/2026 Confirmed reviews ALL

From the front desk to the cleaning staff, everyone was so sweet friendly and kind. The lady at the reception on Saturday morning, special thanks to her for allowing me to drop my bag in the room and very kindly gave me an early check in. Really thankful!

Dear Samya, Thank you so much for your wonderful feedback! We are delighted to hear that you felt warmly welcomed by everyone from our team! I have shared your appreciation with Mint and she is grateful for your kind mention and is delighted that she was able to make your stay more comfortable. We would appreciate if you can also share your experience with us via the google link below. https://g.page/r/CX3Tp5kbKtYdEAE/review Thank you again and we look forward to welcoming you back to The Chen for another memorable stay. Sincerely, Hazel De Jesus General Manager

Bradley S. Business - 2/8/2026 Confirmed reviews ALL

Great rooms with all the facilities, rooms need to be cleaned more thoroughly. pillows are too soft.

Dear Bradley, Thank you for your feedback. We’re pleased to hear you enjoyed our rooms and facilities, and we appreciate you bringing these concerns to our attention. Your comments regarding cleanliness have been shared with our housekeeping team to reinforce our standards. We also understand that pillow comfort is very personal — for your future stays, you are welcome to request a foam pillow, and our team will be happy to arrange this to ensure a more comfortable sleep. We truly value your feedback and hope to welcome you back to The Chen for an even better stay. Sincerely, Hazel De Jesus General Manager