The Chen Melbourne - Art Series Hotel 4.5 stars

Customer review rating 4.4/5 755 reviews
The Chen Melbourne - Art Series
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Hotel extras

  • Zhong Chen Art and Art Library in every room

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • Onsite restaurant and room service available.

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
Business services
  • Copy/print service available

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128
box hill
australia

Tel: +611300092875

Fax: (+61)3/91310201

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 36km / 22 miles - Shuttle paying

GPS :-37.817567, 145.118462

Our accommodations

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

Studio Suite

  • Max. number of persons: 2
  • Area: From 27
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite with Two Queen Beds

  • Max. number of persons: 4
  • Area: From 27
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 2
  • Area: From 34
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

2 Bedroom Deluxe Interconnecting Suite

  • Max. number of persons: 4
  • Area: From 58

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

GOLDEN LILY

Type of cuisine: International

Photo non contractuelle / Strictly non binding

This spectacular Chinese restaurant will impress as soon as you walk through the doors. Located on the first floor of The Chen Hotel, Golden Lily offers an authentic taste of yum cha dim sum and Chinese cuisine.

WHITEHORSE CHLOE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Whitehorse Chloe is located in the main foyer opposite the reception desk. Open daily for breakfast, lunch and dinner offering a diverse menu that celebrates modern australian cuisine with an Asian influence.

Our guest reviews for
The Chen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

755 reviews

Brian A.

Customer review rating 4.4/5

Brian A. Couples - 01/12/2019 Confirmed reviews ALL

Air conditioner not very cold. And a bit overpriced for what you get

Fun suburban mini break

Customer review rating 4.4/5

Jane Families - 01/12/2019 Confirmed reviews ALL

A lovely mini break in the suburbs. Room was far too hot overnight, which lead to interrupted sleep. Otherwise, it was a lovely stay.

very professional & friendly

Customer review rating 4.4/5

Chris F. Couples - 30/11/2019 Confirmed reviews ALL

Staff very helpful

disappointing for a quest i had with me.

Customer review rating 4.4/5

Mark P. Business - 29/11/2019 Confirmed reviews ALL

I got a 2nd room for an overseas quest I had travel with me and advised the front desk that his window on the 5th floor would not close properly leaving 50-75mm gape on our arrival and the next day! we left 2 days later and the window was still open. very poor customer service

Relaxing

Customer review rating 4.4/5

Chris H. Business - 29/11/2019 Confirmed reviews ALL

Art experience and luxury accomodation

Customer review rating 4.4/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

teally happy and would definitely stay again

Handy Location

Customer review rating 4.4/5

Andrew Business - 27/11/2019 Confirmed reviews ALL

Handy location close to shops and restaurants. Comfy beds and nice size room and good facilities.

Comfortable and friendly

Customer review rating 4.4/5

Nicole Business - 24/11/2019 Confirmed reviews ALL

The rooms were comfortable in every way, thank you to housekeeping and motel was conveniently located for my stay.

Clean and modern apartment and complex

Customer review rating 4.4/5

Peter Solo - 24/11/2019 Confirmed reviews ALL

I will come back

Close to hospital

Customer review rating 4.4/5

Casey Families - 24/11/2019 Confirmed reviews ALL

Lovely welcome, helpful staff

Very Helpful staff

Customer review rating 4.4/5

Debbie M. Business - 23/11/2019 Confirmed reviews ALL

Rooms were as described, bed was extremely comfortable and staff were amazing. They went above and beyond to ensure my stay was perfect. :)

Very welcoming.. convenient location..loved the Art and loved the restaurant on 1st floor

Customer review rating 4.4/5

Jow Business - 23/11/2019 Confirmed reviews ALL

A home away from home. Processional and friendly staff.. comfortable bedding awesome pillows :) loved the restaurant on 1st floor very authentic Chinese Menu. The Art serious gave the place a be beautiful add on.. the roof top terrace's view was amazing

Relaxing

Customer review rating 4.4/5

Jenny L. Couples - 23/11/2019 Confirmed reviews ALL

Clean, smart, comfortable and friendly

Good

Customer review rating 4.4/5

Paul Business - 23/11/2019 Confirmed reviews ALL

Good

Very disappointed

Customer review rating 4.4/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

This is the second time I stayed at the Chen. A few issues really disappointing. 1. The Shower head is broken. 2. The Toilet flush button is broken (loosen and came out and I had to put it back) 3. The worst is the pink decoration on the room door (inside). Because it was quite windy that night and the wind makes that pink decoration create some sort of really creepy noise lasting for the whole night. Because of that, I couldn’t sleep at all and super exhausted the next day. I thought the room was haunted in the beginning to be honest. That noise gave me the creeps. It sounded like someone was walking but actually no one at all. Because the pink decoration is not completely attached to the door and when the wind goes through the gap I guess that’s how the noise is coming from hopefully. Another thing is the room smells not clean (very odd smell) I hope this can be improved.

Yes the staff were so friendly

Customer review rating 4.4/5

Dianne D. Couples - 21/11/2019 Confirmed reviews ALL

I really can’t say my experience as I wasn’t there long enough

Always tremendous

Customer review rating 4.4/5

Angela Business - 21/11/2019 Confirmed reviews ALL

Always pleasant and friendly staff, clean rooms, no hassles

Not good

Customer review rating 4.4/5

Jim M. Business - 21/11/2019 Confirmed reviews ALL

Very disappointed regarding lack of restaurants/cafes that had no association with the hotel, particularly as there were no suitable cafes or restaurants within a short walking distance. This was very inconvenient particularly for breakfast when time is of the essence.

Customer review rating 4.4/5

Mr A. H. S. A. Families - 20/11/2019 Confirmed reviews ALL

Very pleasant and comfortable. Three minor queries rather than complaints. 1. Nowhere to place the bar of soap in the shower recess. Brings back problems and the elderly into play whilst showering 2. The heated pool was not heated. 3. Most hotels don’t have toasters, The Chen does. We love toast in the morning but didn’t bring bread as nothing appeared in the extras section of the web page. Pop it on your web page. Now that you have finished laughing at our very minor problems let me say how much we enjoyed the comfort and opulence of The Chen. Staff were exceptional.

We love staying at The Chen

Customer review rating 4.4/5

Terry D. Couples - 19/11/2019 Confirmed reviews ALL

I've stayed there many times, the rooms are lovely, the staff are excellent & very friendly, good coffee.

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