The Chen Melbourne - Art Series
Customer review rating (ALL Rating) 4.5/5 493 reviews
ALLSAFE approved hotel
Feel reassured with access to AXA medical teleconsultation free of charge
Uninterupted views of CBD skyline from level 24 Pool Deck
5 minute walk to Epworth Private Hospital and Box Hill hospital
walking distance to Federal, State and Local government depts.
850 Whitehorse Road
3128 BOX HILL
Australia
TULLAMARINE AIRPORT At 36km / 22 miles - Shuttle paying
GPS:-37.817567, 145.118462
Check-in from - Check out up to
Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.
100% genuine reviews from our guests
Find out moreCustomer review rating 3.5/5
Hotel U. Business - Confirmed reviews ALL
Room was great - very spacious. Shower was really nice as well. On the flip side, the air-conditioning was very loud (rattled so had to turn it off), the curtains couldn't close fully against the side (beams of light came though all night from the street lights) and the traffic noise kept me awake for parts of the night.
Dear Nathan, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the air conditioning and curtains to prevent future occurrence. In these situations, you are always welcome to contact our Guest Experience Desk during your stay so that we may resolve the issues and improve your stay immediately. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Megan Assistant Manager
Customer review rating 4.5/5
Jeff Business - Confirmed reviews ALL
Comfortable, quiet, good location
Dear Jeffrey, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megan Assistant Manager
Customer review rating 4.0/5
John Couples - Confirmed reviews ALL
Enjoyed our one night stay.So good to get on the tram at the door to go see a show in the city.Room was comfortable.The art in the hotel is beautiful and interesting
Dear John, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback and I'm so happy to hear you loved the art on display! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megan Assistant Manager
Customer review rating 5.0/5
Anonymous Business - Confirmed reviews ALL
Thoroughly enjoyable stay in well maintained accommodation and on site cafe, restaurants of high quality.
Dear Rodney, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Warm regards, Megan Assistant Manager
Customer review rating 4.5/5
Su Couples - Confirmed reviews ALL
Clean and comfortable rooms, friendly and helpful staff, convenient location. Would return to stay here.
Dear Su Anne, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megan Assistant Manager
Our most recent 20 reviews
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