The Chen Melbourne - Art Series Hotel 4.5 stars

teally happy and would definitely stay again

Handy location close to shops and restaurants. Comfy beds and nice size room and good facilities.

The rooms were comfortable in every way, thank you to housekeeping and motel was conveniently located for my stay.

I will come back

Lovely welcome, helpful staff

Rooms were as described, bed was extremely comfortable and staff were amazing. They went above and beyond to ensure my stay was perfect. :)

A home away from home. Processional and friendly staff.. comfortable bedding awesome pillows :) loved the restaurant on 1st floor very authentic Chinese Menu. The Art serious gave the place a be beautiful add on.. the roof top terrace's view was amazing

Clean, smart, comfortable and friendly

Good

This is the second time I stayed at the Chen. A few issues really disappointing. 1. The Shower head is broken. 2. The Toilet flush button is broken (loosen and came out and I had to put it back) 3. The worst is the pink decoration on the room door (inside). Because it was quite windy that night and the wind makes that pink decoration create some sort of really creepy noise lasting for the whole night. Because of that, I couldn’t sleep at all and super exhausted the next day. I thought the room was haunted in the beginning to be honest. That noise gave me the creeps. It sounded like someone was walking but actually no one at all. Because the pink decoration is not completely attached to the door and when the wind goes through the gap I guess that’s how the noise is coming from hopefully. Another thing is the room smells not clean (very odd smell) I hope this can be improved.

I really can’t say my experience as I wasn’t there long enough

Always pleasant and friendly staff, clean rooms, no hassles

Very disappointed regarding lack of restaurants/cafes that had no association with the hotel, particularly as there were no suitable cafes or restaurants within a short walking distance. This was very inconvenient particularly for breakfast when time is of the essence.

Very pleasant and comfortable. Three minor queries rather than complaints. 1. Nowhere to place the bar of soap in the shower recess. Brings back problems and the elderly into play whilst showering 2. The heated pool was not heated. 3. Most hotels don’t have toasters, The Chen does. We love toast in the morning but didn’t bring bread as nothing appeared in the extras section of the web page. Pop it on your web page. Now that you have finished laughing at our very minor problems let me say how much we enjoyed the comfort and opulence of The Chen. Staff were exceptional.

I've stayed there many times, the rooms are lovely, the staff are excellent & very friendly, good coffee.