The Chen Melbourne - Art Series 4.5 stars

From the moment I arrived the service was excellent. I had a meeting in the café and the front desk organised for me to leave my bags and they would deliver them to my room. I think the young man's name was Madoo(?). Apologies if not exactly correct in spelling. Polite, courteous and constantly willing to help. Room was comfortable and well serviced and the bonus upgrade on arrival was a nice extra.

I regularly stay at The Chen, Box Hill when I am travelling for work, as it is conveniently located close to my client's office. When every I arrived the staff welcome me back like I am a friend who has returned home. It's lovely. My stay is always comfortable, the rooms are clean and modern and well appointed.

The hotel rooms are spacious and very clean, and the staff polite and helpful. The only reason that I haven't given a perfect score is because the Evacuate Alarm went off during the night (12th Feb) Then my sister was woken again around 1 am by the phone in her room. She was told her car was waiting to take her to the airport, reception had actually ordered the car for 1pm. So unfortunately the night was rather interrupted.

The Chen was unexpected luxury which was welcomed. Instead of finding a tired hotel we found a welcoming modern hotel. Amenities were very clean. Roof top pool looked very inviting over the view of the city. We will stay here again. Staff were great at both check in and out.

I have stayed at The Chen in Box Hill a number of times, and each time found the staff to be genuinely friendly, professional and accommodating.

Nice accomodation, like the art connection. Didnt like the restaurant, crowded and noisy

Excellent services, great staff and amenities, close to public transport and restaurant areas

Staff were exceptional and went out of their way when I arrived late to assist with meal suggestion etc.

Great one night stay conveniently located to Box Hill train station and several amenities in the local area. Rooms are spacious and clean. There is also paid for laundry facilities, BBQ area and pool. They also have a great cafe in the lobby.

Enjoyable and comfortable experience overall. I think the location of shares gym and pool should be better communicated as walking through and underground car park to access was not convenient. Rooms were lovely and attractively decorated.

It’s always a pleasure

NIce 5* option outside of the city, good authentic local eats.

I GIVE THE CHEN A 10 / 10 'Amenities' (both access to & provision of) , Comfortability Cleanliness , Customer Service & Value for money. No need to rate separately here. 10/10 for all . 100% Satisfied .. Pleasurable stay , All great , be back for sure

Personalised service, incredibly comfortable beds and perfect location for nearby Box Hill Hospital. Can't recommend highly enough.

Short stay. Room spacious. Comfortable bed.