The Chen Melbourne - Art Series 4.5 stars

Customer review rating 4.5/5 944 reviews
The Chen Melbourne - Art Series
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Hotel extras

  • Zhong Chen Art and Art Library in every room

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • Onsite restaurant and room service available.

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
Business services
  • Copy/print service available

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128
box hill
australia

Tel: +611300092875

Fax: (+61)3/91310201

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 36km / 22 miles - Shuttle paying

GPS :-37.817567, 145.118462

Our accommodations

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

Studio Suite

  • Max. number of persons: 2
  • Area: From 27
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite with Two Queen Beds

  • Max. number of persons: 4
  • Area: From 27
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 2
  • Area: From 34
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

2 Bedroom Deluxe Interconnecting Suite

  • Max. number of persons: 4
  • Area: From 58

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

GOLDEN LILY

Type of cuisine: International

Photo non contractuelle / Strictly non binding

This spectacular Chinese restaurant will impress as soon as you walk through the doors. Located on the first floor of The Chen Hotel, Golden Lily offers an authentic taste of yum cha dim sum and Chinese cuisine.

WHITEHORSE CHLOE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Whitehorse Chloe is located in the main foyer opposite the reception desk. Open daily for breakfast, lunch and dinner offering a diverse menu that celebrates modern australian cuisine with an Asian influence.

Our guest reviews for
The Chen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

944 reviews

Great location and lovely staff

Customer review rating 4.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Excellent customer service - staff were lovely

Amazing comfort

Customer review rating 4.5/5

Olivia Couples - 19/02/2020 Confirmed reviews ALL

The rooms are beautiful and we liked how everything was separate. But the bed was amazing, it was hard waking up and leaving that amazing bed. Plus nice and close to everything at all hours.

Amazing

Customer review rating 4.5/5

Paolo Couples - 18/02/2020 Confirmed reviews ALL

It’s always a amazing stay very clean rooms and so relaxing great quick getaway

Pretty Good

Customer review rating 4.5/5

Jenny K. Couples - 17/02/2020 Confirmed reviews ALL

Great location, kind efficient check in staff. I was expecting a king size bed, and it was a queen size bed. The booking was for 2 people, and we only had one chair, even though I did go back down to reception to request a second chair. A table in the room would have been handy, rather than the large gaping space beside the bed.

Wouldn't stay again

Customer review rating 4.5/5

Ric Business - 16/02/2020 Confirmed reviews ALL

service ok mini bar wine 3/4 empty left a shirt on hanger and I called after checking out but reception tells me that nothing left in room, so the shirt disappeared so that's what my concerns were

Easy and comfortable

Customer review rating 4.5/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

From the moment I arrived the service was excellent. I had a meeting in the café and the front desk organised for me to leave my bags and they would deliver them to my room. I think the young man's name was Madoo(?). Apologies if not exactly correct in spelling. Polite, courteous and constantly willing to help. Room was comfortable and well serviced and the bonus upgrade on arrival was a nice extra.

Always welcomed back

Customer review rating 4.5/5

Shelley Business - 14/02/2020 Confirmed reviews ALL

I regularly stay at The Chen, Box Hill when I am travelling for work, as it is conveniently located close to my client's office. When every I arrived the staff welcome me back like I am a friend who has returned home. It's lovely. My stay is always comfortable, the rooms are clean and modern and well appointed.

Not as restful as hoped

Customer review rating 4.5/5

Bernice Couples - 14/02/2020 Confirmed reviews ALL

The hotel rooms are spacious and very clean, and the staff polite and helpful. The only reason that I haven't given a perfect score is because the Evacuate Alarm went off during the night (12th Feb) Then my sister was woken again around 1 am by the phone in her room. She was told her car was waiting to take her to the airport, reception had actually ordered the car for 1pm. So unfortunately the night was rather interrupted.

A hidden gem

Customer review rating 4.5/5

Belinda C. Business - 14/02/2020 Confirmed reviews ALL

The Chen was unexpected luxury which was welcomed. Instead of finding a tired hotel we found a welcoming modern hotel. Amenities were very clean. Roof top pool looked very inviting over the view of the city. We will stay here again. Staff were great at both check in and out.

Friendly staff

Customer review rating 4.5/5

Raymond Business - 13/02/2020 Confirmed reviews ALL

I have stayed at The Chen in Box Hill a number of times, and each time found the staff to be genuinely friendly, professional and accommodating.

Well located, convenient

Customer review rating 4.5/5

Michael M. Business - 13/02/2020 Confirmed reviews ALL

Nice accomodation, like the art connection. Didnt like the restaurant, crowded and noisy

A top quality hotel

Customer review rating 4.5/5

Graeme C. Couples - 13/02/2020 Confirmed reviews ALL

Excellent services, great staff and amenities, close to public transport and restaurant areas

Clean, modern, great staff!

Customer review rating 4.5/5

Debbi Business - 12/02/2020 Confirmed reviews ALL

Staff were exceptional and went out of their way when I arrived late to assist with meal suggestion etc.

Convenient, modern and clean studio

Customer review rating 4.5/5

Georgina Couples - 11/02/2020 Confirmed reviews ALL

Great one night stay conveniently located to Box Hill train station and several amenities in the local area. Rooms are spacious and clean. There is also paid for laundry facilities, BBQ area and pool. They also have a great cafe in the lobby.

Dear Georgina, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Attractive and comfortable hotel

Customer review rating 4.5/5

Sonia Solo - 11/02/2020 Confirmed reviews ALL

Enjoyable and comfortable experience overall. I think the location of shares gym and pool should be better communicated as walking through and underground car park to access was not convenient. Rooms were lovely and attractively decorated.

Dear Sonia, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments in regards to the way-finding of the building as this is a focus of mine to enhance guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Love the Chen

Customer review rating 4.5/5

Lynnette F. Solo - 11/02/2020 Confirmed reviews ALL

It’s always a pleasure

Dear Lynnette, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice change from the city

Customer review rating 4.5/5

Jim Families - 10/02/2020 Confirmed reviews ALL

NIce 5* option outside of the city, good authentic local eats.

Dear James, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

PERFECT ! ... 10/10 FOR ME

Customer review rating 4.5/5

Doug Couples - 10/02/2020 Confirmed reviews ALL

I GIVE THE CHEN A 10 / 10 'Amenities' (both access to & provision of) , Comfortability Cleanliness , Customer Service & Value for money. No need to rate separately here. 10/10 for all . 100% Satisfied .. Pleasurable stay , All great , be back for sure

Dear Doug, We very much appreciate your glowing review regarding your stay at the The Chen Melbourne - Art Series. Thank you for the 10/10!! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful

Customer review rating 4.5/5

Kate D. Couples - 10/02/2020 Confirmed reviews ALL

Personalised service, incredibly comfortable beds and perfect location for nearby Box Hill Hospital. Can't recommend highly enough.

Dear Kate, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Short stay. Room spacious. Comfortable bed.

Dear Andrew, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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