The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 735 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  735 reviews

TripAdvisor Rating  4.3/5  591 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Congdon D. Business - Confirmed reviews ALL

Always the best place to stay when over for Business. Friendly staff, beautifully appointed rooms and a great atmosphere. See you again soon :)

Dear D., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff and accommodations contributed to a positive experience. We look forward to welcoming you back for your next business trip. Best regards, Hazel De Jesus General Manager

Customer review rating 3.5/5

Cameron B. Families - Confirmed reviews ALL

Disappointed to discover no on site gym facility and then no towels poolside. Parking at $24 was unexpected and took some effort to find parks and then navigate back into hotel.

Dear Cameron. Thank you very much for sharing your feedback with us. I’m truly sorry to hear about the inconvenience you experienced during your stay, particularly regarding the gym and parking. We understand how important a complete guest experience is, and I apologise that we fell short of your expectations on this occasion. I’m pleased to share that our gym has now reopened, and we look forward to offering a much better experience should you choose to stay with us again. Regarding parking, your comments have been shared with the team so we can ensure clearer communication and improved availability moving forward. We truly appreciate your feedback as it helps us continue improving our services. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide a more seamless stay. Regards, Hazel De Jesus General Manager

Customer review rating 4.5/5

Dale K. Business - Confirmed reviews ALL

The staff and facilities were nothing less than outstanding. The only drawback would be no gym on site, no room service and the parking is a little difficult to find when you first arrive. All that aside, this experience was very enjoyable.

Dear Dale, Thank you so much for your wonderful feedback. We’re delighted to hear that our team and facilities made such a positive impression on your stay — your kind words truly mean a lot to us. We appreciate you highlighting the areas for improvement as well. I’m pleased to share that our gym has now reopened, and we hope this will enhance your future stays with us. While we don’t currently offer room service, our team is always happy to assist with recommendations or alternatives. We also acknowledge that parking can be a little tricky on first arrival, and we’re working on clearer guidance to make this process smoother for our guests. All that said, we’re thrilled that you still had a very enjoyable experience, and we sincerely hope to welcome you back again soon. Regards, Hazel De Jesus General Manager

Customer review rating 3.5/5

Paula K. Couples - Confirmed reviews ALL

Great location. Great sized room and balcony. Very quiet. Only downside is parking. Not complimentary $24 extra. We paid but I don’t remember reading it stated on the website

Dear Paula, Thank you for sharing your feedback with us. We’re delighted to hear that you and your partner enjoyed our great location, spacious rooms and balconies, and the peaceful environment during your stay. Regarding parking, we understand how this may have been unexpected, and I’m sorry for any inconvenience caused. While parking fees are listed on our website and booking platforms, we recognise that this information can sometimes be missed. We will review the clarity of our communication to ensure guests can easily find these details before arrival. Thank you once again for your comments. We truly appreciate your feedback and hope to have the chance to welcome you back for an even smoother experience. Regards, Hazel De Jesus General Manager

Customer review rating 5.0/5

Chell W. Business - Confirmed reviews ALL

Very happy customer, really efficient floor team

Dear Chell, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, Krishna The Chen Team.

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Other web-users rate our hotel

  • 480 reviews 8.3/10 Location
  • 642 reviews 7.2/10 Room
  • 501 reviews 8.1/10 Service
  • 6 reviews 5/10 WiFi
  • 270 reviews 5.5/10 Cleanliness
  • 117 reviews 8.6/10 Vibe
  • 81 reviews 8.2/10 Pool
  • 23 reviews 2.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.