The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 782 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • A fully equipped, state-of-the-art gymnasium is available to all guests throughout their stay.

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

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Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  782 reviews

TripAdvisor Rating  4.3/5  592 reviews

Certificate of excellence 2024

Poor customer service, nonexistent housekeeping

TripAdvisor rating 3.0/5

Daphne W Families - TripAdvisor review

Stylish, Artistic Stay with a Rooftop Pool Bonus

Customer review rating 4.5/5

Samantha G. Families - Confirmed reviews ALL

Dear Samantha G., Thank you very much for your kind words about your recent stay at The Chen, Art Series. We are truly delighted to hear your positive feedback. I will be sure to pass along your comments to our team, as they serve as a great source of motivation for all of us in our ongoing efforts to deliver exceptional service. We sincerely appreciate you taking the time to share your experience, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Madaleine

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Ivan, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O\'Sullivan General Manager

Nice room but the amenity could be better.

Customer review rating 2.5/5

Peter Business - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Madeleine

Well located

Customer review rating 4.0/5

Squizz Families - Confirmed reviews ALL

Dear Squizz We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine

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Other web-users rate our hotel

  • 466 reviews 8.3/10 Location
  • 677 reviews 7/10 Room
  • 536 reviews 7.9/10 Service
  • 9 reviews 3.1/10 WiFi
  • 289 reviews 5.4/10 Cleanliness
  • 86 reviews 8.8/10 Pool
  • 25 reviews 4.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.