The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 978 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A fully equipped, state-of-the-art gymnasium is available to all guests throughout their stay.

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  978 reviews

TripAdvisor Rating  4.5/5  572 reviews

Convenient

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The room was clean and had good facilities. The Chen is conveniently located to a shopping centre, trams and a railway station.

Dear Wendy W., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabath Lokusooriya Front Office Manager

Well located.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The cost of the accommodation was more highly priced than normal times.

Dear Russell R., Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabath Lokusooriya Front Office Manager

Great location & facilities

Customer review rating 4.5/5

Anna H. Couples - Confirmed reviews ALL

Close to public transport, comfortable and modern room, and enjoyable rooftop pool. Would stay again.

Dear ANNA H., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabath Lokusooriya Front Office Manager

Great location & room

TripAdvisor rating 5.0/5

AnnaNZ4 Couples - TripAdvisor review

Close to public transport, making it accessible to and from Melbourne CBD. Comfortable, clean, and modern room. Balcony view could have been better but no worries. Lovely rooftop pool and BBQ area which we enjoyed to ourselves. Would stay again!

Great stay

Customer review rating 4.5/5

Milly Families - Confirmed reviews ALL

We stayed in Melbourne for four days. Our accommodation was great. Clean, Easy access to public transport, shopping centre and food. Staff were helpful, felt very safe. Thank you for having us.

Dear MILLY W., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

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Other web-users rate our hotel

  • 450 reviews 8.4/10 Location
  • 713 reviews 6.9/10 Room
  • 611 reviews 8.6/10 Service
  • 13 reviews 5.2/10 WiFi
  • 327 reviews 5.7/10 Cleanliness
  • 122 reviews 8.5/10 Vibe
  • 93 reviews 8.7/10 Pool
  • 25 reviews 3.8/10 Breakfast

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