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The Chen Melbourne - Art Series 4.5 stars

Customer review rating 4.4/5 1,243 reviews

ALLSAFE approved hotel

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The Chen Melbourne - Art Series
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+ 15 Services

Hotel extras

  • Zhong Chen Art and Art Library in every room

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • Onsite restaurant and room service available.

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
Business services
  • Copy/print service availablePaying

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 box hill
australia

Tel: +611300092875

Fax: (+61)3/91310201

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 36km / 22 miles - Shuttle paying

GPS :-37.817567, 145.118462

Our accommodation(s)

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

Studio Suite

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite with Two Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

2 Bedroom Deluxe Interconnecting Suite

  • Max. number of persons: 4
  • Area: From 58 / 624 sq ft
Suites

Our restaurants and bars

GOLDEN LILY

Type of cuisine: International

This spectacular Chinese restaurant will impress as soon as you walk through the doors. Located on the first floor of The Chen Hotel, Golden Lily offers an authentic taste of yum cha dim sum and Chinese cuisine.

WHITEHORSE CHLOE

Type of cuisine: International

Whitehorse Chloe is located in the main foyer opposite the reception desk. Open daily for breakfast, lunch and dinner offering a diverse menu that celebrates modern australian cuisine with an Asian influence.

Our guest reviews for
The Chen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,243 reviews

Well located

Customer review rating 5.0/5

Brenden R. Business - 02/05/2021 Confirmed reviews ALL

Awesome staff, very helpful and friendly

Dear Brendan. Thank you for taking the time and trouble to complete a survey following your recent stay at The Chen. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Chen in the near future. Yours sincerely, Maddy Sara Duty Manager

Very helpful staff

Customer review rating 5.0/5

Maxine K. Families - 29/04/2021 Confirmed reviews ALL

We had to come to Melbourne unexpectedly due to a sudden death in the family. We had driven 6 hours to get to the hospital and sat a further 4 hours there. The receptionist allowed us early access to our room so we could get some sleep. It was a lifesaver and we are very grateful.

Dear Maxine K., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Assistant Manager

Well located in Box Hill

Customer review rating 3.5/5

Joe Solo - 29/04/2021 Confirmed reviews ALL

Located close to Box Hill railway station and Melbourne Central, offers spacious and well appointed rooms with limited secured parking on the premises

Dear Joe, Thank you for taking the time and trouble to complete a survey following your recent stay at The Chen. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Chen in the near future. Yours sincerely, Maddy Sara Duty Manager

Great Hotel Great L.

Customer review rating 4.5/5

Great A. S. H. &. L. Solo - 28/04/2021 Confirmed reviews ALL

First time staying at an Art Series hotel. Very happy I did. Started with great check in, quality of room was excellent. Coffee machine, excellent bathroom, great bedding. 5 minute walk to Box Hill metro train station & shopping centre facilities. Very happy with stay, will stay again.

Dear Clay, Thank you for taking the time and trouble to complete a survey following your recent stay at The Chen. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Chen in the near future. Yours sincerely, Maddy Sara Duty Manager

Great place to stay, convenient and friendly staff

Customer review rating 4.5/5

Michael C. Business - 25/04/2021 Confirmed reviews ALL

Welcome at reception was excellent, very clean

Dear Michael, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madusha de Mel Duty Manager

Happy travellers

Customer review rating 4.5/5

Sally Couples - 23/04/2021 Confirmed reviews ALL

Overnight stay in the suburbs. Staff in the reception area were friendly and helpful. Efficient check in and out. All staff were friendly and welcoming.

Dear Sally, Thank you for taking the time and trouble to complete a survey following your recent stay at The Chen. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Chen in the near future. Yours sincerely, Maddy Sara Duty Manager

Enjoyable stay with beautiful art surrounding you ,very well located

Customer review rating 4.5/5

Kenneth G. Families - 21/04/2021 Confirmed reviews ALL

Although only a one day stay very enjoyable ,surrounded by colour with all the art throughout the hotel ,and the roof top swimming pool is fantastic with views as far as the eye can see

Dear Kenneth, We very much appreciate your comments regarding your recent stay at The Chen. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Chen in the near future. Yours sincerely, Maddy Sara Duty Manager

Customer Service amazing, nice clean modern hotel

Customer review rating 4.5/5

Kylie Families - 21/04/2021 Confirmed reviews ALL

Highly recommend this hotel, we were sadly there for unfortunate loss in our family and stayed for a month. They were incredibly accomodating with all lour requests and made our stay as enjoyable as possible

Dear Kylie W., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant and relaxed. Sincerely, Anthony Leung Assistant Manager

Well located for our purpose on this occasion

Customer review rating 3.5/5

Philip O. R. 2. Families - 21/04/2021 Confirmed reviews ALL

Is there a valet service provided as I had a disabled wife and had to make numerous trips from level B3 to level 2 conveying our luggage and my wives medical equipment through fire doors and negotiating a lift that required you to validate your floor level before operating even for going to lower levels. Then if someone entered the lift between your floor on them entering their floor this would cancell out my floor and I would have to re validate the floor level again.

Dear Philip O., Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Leung Assistant Manager

Good, comfortable stay and pleasant, friendly staff

Customer review rating 4.0/5

Anonymous Couples - 21/04/2021 Confirmed reviews ALL

The rooms were good and comfortable. Unfortunately due to the weather we were unable to use the pool during our stay. The staff at the front desk were friendly and helpful. But we did notice that the housekeeping had not attended to our room even though we had put the tag on the door. Apart from this, it was a pleasant stay and we were happy with the facilities.

Dear Abhijit A., Thank you for taking the time and trouble to complete a survey following your recent stay at The Chen. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Anthony Leung Assistant Manager

Good spot

Customer review rating 4.0/5

Cheryl D. Friends - 21/04/2021 Confirmed reviews ALL

Had a great time due to friendly staff.

Dear CHERYL D., Thank you for taking the time and trouble to complete a survey following your recent stay at The Chen. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Anthony Leung Assistant Manager

Great location and service

Customer review rating 4.0/5

Anonymous Families - 20/04/2021 Confirmed reviews ALL

Staff were super friendly! Pool and area have amazing views!! Would’ve been awesome if it was heated a bit more. Rooms functional although I think they forgot to clean the tops of our bed heads...dusty. Otherwise room was very clean

Dear ALICIA M., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive constructive feedback. I will share your comments with our team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will definitely follow up the issues with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Assistant Manager

Happy vibe

Customer review rating 4.5/5

Dave Business - 19/04/2021 Confirmed reviews ALL

Enjoyed my stay

Dear DAVE T., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Assistant Manager

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