ibis Melbourne Glen Waverley 3 stars

Customer review rating (ALL Rating) 4.2/5 1,143 reviews

ibis Melbourne Glen Waverley - Image 1
ibis Melbourne Glen Waverley - Image 2
ibis Melbourne Glen Waverley - Image 3
ibis Melbourne Glen Waverley - Image 4

Description

ALLSAFE approved hotel

Hotel extras

Guests staying at ibis Melbourne Glen Waverley can enjoy a wide range of convenient services and facilities, such as complimentary WIFI access in guest rooms and throughout the hotel, connecting guest rooms and reduced mobility guest rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,143 reviews

TripAdvisor Rating  4.0/5  571 reviews

Comfortable and quiet.

Customer review rating 5.0/5

Steve Solo - Confirmed reviews ALL

A comfortable room in a quiet setting with easy access to transport.

Pleasant stay

Customer review rating 4.0/5

Jan Solo - Confirmed reviews ALL

Room clean and well-appointed. Good breakfast. Short walk to numerous restaurants. Check-in / check-out could have been smoother. Surprised at the high amount required for a deposit; no prior mention.

Dear Jan B., We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize that you found difficulties with having the room deposit done on your card. I do appreciate you taking the time and letting us know as we will do whatever we can to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Roni H, Duty Manager.

Very Poor state of Rooms

Customer review rating 2.0/5

T. Business - Confirmed reviews ALL

The phone in the room did not work. I went to the reception to ask them to get it fixed on Thu evening & reminded again on Fri, but nothing was done till I checked out on Mon. The TV remote in the room was a different generic one that was not synced with the TV. It was replaced with the proper TV remote a day later. There is an additional $5 service charge for room service for no reason whatsoever and neither is it mentioned anywhere on the room-service menu card either. The card details were not saved properly earlier and so I was asked to provided it again the day later. The staff at the check-in/checkout desk is too slow, there is usually a queuing of guests. Not sure why the hotel does not staff enough people.

Dear, Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that you found the quality of our room was below our standard; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roni H, Duty Manager.

well located and good stay

Customer review rating 5.0/5

Phillip M. Families - Confirmed reviews ALL

staff was very friendly and always helpful

Dear Phillip m., We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni H, Duty Manager.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Business trip.

Dear Matt C., We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Don Madiwalagamage, Assistant Manager - Ibis Glen Waverly Melbourne.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 425 reviews 8.9/10 Location
  • 781 reviews 6.1/10 Room
  • 716 reviews 7.8/10 Service
  • 16 reviews 6.1/10 WiFi
  • 390 reviews 5.2/10 Cleanliness
  • 191 reviews 5.7/10 Value
  • 162 reviews 7.2/10 Breakfast
  • 95 reviews 7.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Glen Waverley