ibis Melbourne Glen Waverley 3.5 stars

Dear Larissa, Please accept our sincere thanks for this glowing review. We are thrilled you continue to choose ibis Melbourne Glen Waverley for your family stays. Your kind words about our cleanliness standards and the comfort of Sahan, Rahul, and Kelum’s service mean the world to us. We’re also delighted our ALL Accor app booking process worked seamlessly for your needs. That said, we’ve noted your suggestions about breakfast options and coffee machine adjustments. Our team will review these details to enhance future experiences. We also appreciate your feedback on sustainability initiatives and remain committed to improving in this area. Nonetheless, it’s wonderful to hear our Platinum benefits and welcome drink added value to your stay. Kelum and the team take great pride in creating memorable moments for our loyal guests. It would be our pleasure to have you return on another occasion. Very best wishes, Sahan Shanthapriya , Guest Experience Manager

Dear David, We appreciate you letting us know about your recent visit. We’re delighted to hear our reception team made a positive impression and that you found our breakfast offering to be good value. Your acknowledgment of their efforts is greatly appreciated. However, we sincerely regret that some aspects of your stay fell short of your expectations. The technical issue with your keycard and the lack of clarity regarding parking options are certainly not the standards we aim for. We’ve shared your feedback with our team to improve communication and resolve such matters promptly. We also note your frustration with the booking platform and will consider this in our partnerships. Nonetheless, we’re pleased the parking charge was resolved to your satisfaction. It’s heartening to know you found our hotel to be a solid choice for value, aligning with our commitment to providing straightforward comfort for couples and travelers alike. We hope that we have the pleasure of welcoming you back. With very best wishes, Sahan Shanthapriya , Guest Experience Manager

Dear Ross, Thank you for sharing such a valuable review. We’re pleased to know you chose our hotel again and noticed our team’s dedication to cleanliness, which we consistently prioritize. Your recognition of this effort has been shared with our housekeeping team as encouragement. That said, we sincerely regret that aspects of your room’s comfort fell short during your winter stay. While our heating systems allow individual adjustments and extra heaters are available upon request, we’ll review your feedback to ensure optimal functionality. We also acknowledge your comments about bedding and will consider them for future improvements. Finally, we’re grateful for your loyalty as an ALL Accor Classic member and your willingness to return. Our team remains committed to addressing concerns promptly, as shown by their assistance during your stay. We do hope to be able to welcome you back in the future. Kindest regards, Sahan Shanthapriya , Guest Experience Manager

Dear Bentancourt, Thank you for choosing our hotel and for sharing your review. We are pleased to know your overall experience met your expectations during your business trip. As a valued Silver member, your satisfaction remains our priority. However, we sincerely regret that some aspects of your stay did not meet your expectations. We apologize for the inconvenience experienced with the bathroom facilities and any discomfort caused by the climate control settings. Our team is always available to address such matters promptly during your stay. Nonetheless, we trust our central location near Glen Waverley Station and The Glen shopping centre added convenience to your travels. The proximity to transport links and dining options is something many business guests find particularly beneficial. We hope that we can welcome you back in the future. Kindest regards, Sahan Shanthapriya , Guest Experience Manager

Dear Giulio, Thank you for taking the time to share details of your recent visit to our hotel. We appreciate you highlighting the assistance provided by our team member when you reported the room temperature concern. However, we sincerely apologize that your experience fell short in several areas. Your feedback about room maintenance and cleanliness has been noted, and we regret the inconvenience caused by equipment functionality. While extra heating options are available upon request, we acknowledge this wasn’t sufficiently communicated during your stay. We’re also reviewing our dining operations to better balance efficiency with guest comfort, and will reinforce training regarding noise awareness during service periods. We hope you will come and stay with us again. Best wishes, Sahan Shanthapriya , Guest Experience Manager