ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,113 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,113 reviews

Customer review rating 1.0/5

Adrian M. Business - Confirmed reviews ALL

Noisy, people yelling, dirty smelly shoes and socks in the hallway, multiple doors jammed open so all the room sounds echoing down the hallway and into my room

Customer review rating 1.5/5

Sonia &. M. &. V. &. R. S. Families - Confirmed reviews ALL

We ordered food and they kept on saying it will be coming in 10 months however food arrived almost in 45 min.. Water is compliementary in most of the hotel , however we need to pay. Buffet breakfast was also ok…Pancake was written but they didn’t provide us..

Dear Sonia, We thank you for taking the time to share your feedback. We are truly sorry to hear that your stay fell short of expectations. Our team prides itself on maintaining high standards, and we regret any inconvenience caused during your family visit. We have noted your feedback regarding the breakfast offerings and room conditions, and will address these matters internally to ensure improvements. Our staff is always available to assist with any immediate concerns to enhance comfort during stays. We take your comments about service seriously and will reinforce our commitment to attentive care moving forward. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 0.5/5

Sonika &. R. &. A. &. A. V. Families - Confirmed reviews ALL

People should know that customers has to pay for their parking and No drinking water available for the customers.. Dont be so greedy, all your hotels should shut down, we dont need greedy busineses inside Australia...

Dear Sonika, Thank you for sharing your opinion with us. We are delighted to hear that your arrival and check-in experience, accommodation, cleanliness, breakfast selection, and interactions with our team met your expectations. It’s wonderful to know our sustainability efforts and check-out process contributed positively to your stay. We sincerely regret that certain aspects of your visit did not meet your expectations. We understand the importance of convenience and comfort, and we take your comments about our parking arrangements seriously as we continuously evaluate our services. Please note that our underground secure parking is designed for guest safety and availability, with fees outlined during the booking process. Additionally, while we provide complimentary tea and coffee facilities in rooms, we will review how we communicate our amenities to ensure clarity. Nonetheless, we are grateful for your recognition of our team’s dedication and the quality of your accommodation. Your acknowledgment of our breakfast offerings and commitment to sustainability is greatly appreciated. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 1.5/5

Lahiru Y. Business - Confirmed reviews ALL

The room we have was horrible. The shower screen was broken as well as the toilet seat. How can you even have hair on the shower head? Our staff asked to change a room, but no other apologies or making up for us. Not a happy stay.

Dear Lahiru, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to hear that you found our location convenient for your business trip, I am truly sorry to learn about the condition of your room and the disappointment this caused during your stay. The issues you described regarding the broken shower screen, damaged toilet seat, and cleanliness concerns are certainly not reflective of the standards we strive to maintain. Please accept our sincere apologies for the inconvenience and frustration caused. I also regret that the room change process did not leave you feeling properly cared for or valued. Your comments have been shared with our housekeeping and maintenance teams for immediate follow-up to ensure these matters are addressed and prevented from recurring. We genuinely appreciate your feedback as it helps us improve both our facilities and service experience. I do hope we will have the opportunity to restore your confidence in us during a future stay. Best regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 5.0/5

Sharon V. Solo - Confirmed reviews ALL

Very welcoming reception staff. Room was well fitted with everything I needed. The menu and room service was great.

Dear Sharon, Many thanks for sharing your review. We are thrilled to hear your stay met all your expectations. Our team takes pride in providing a welcoming atmosphere, and we’re glad this made a positive impression. It’s wonderful you found everything you needed in your room and enjoyed the variety of our menu options. Our kitchen team works hard to deliver quality meals, and your feedback encourages their efforts. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya , Guest Experience Manager

Other web-users rate our hotel

  • 542 reviews 9.3/10 Location
  • 812 reviews 6.3/10 Room
  • 702 reviews 8.2/10 Service
  • 12 reviews 8.7/10 WiFi
  • 411 reviews 7/10 Cleanliness
  • 219 reviews 7.2/10 Breakfast
  • 117 reviews 7.9/10 Vibe

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