Dear Christopher, Thank you for taking the time to share your feedback. We are delighted that you found our ibis Sweet Bed to be the best you have ever slept on. Our team takes great pride in creating a comfortable and restful stay, and it is wonderful to know your family trip was a fantastic one. We look forward to welcoming you again. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Brad, It was a pleasure to receive your kind feedback. We are delighted that our team made such a warm impression on you and your family. Your kind words about our front desk, kitchen, and housekeeping staff mean a great deal to us, and we are proud that their friendly approach helped brighten a difficult time. We are also pleased you found the rooms so comfortable and enjoyed the food our kitchen prepared. It is lovely to hear that the chef took the time to connect with you personally and followed up throughout your stay. We are glad the booking process on our website was smooth and easy for you. Our location close to your family and just a short walk from Glen Waverley station and The Glen shopping centre makes it simple for guests to settle in and feel at home. We look forward to welcoming you back in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Li S., Thank you for taking the time to provide your valued comments. We are truly sorry to hear that your stay did not meet your expectations. We regret the inconvenience you faced with the key card and the challenge of accessing your floor. Our elevators do require a card for security, and our front desk is available around the clock to assist if the reader becomes unresponsive. It is disappointing that you also found a few in-room items missing or not replenished. Our housekeeping team performs daily light service and a full refresh every third day for longer stays, so these oversights are unusual. Do not hesitate to call reception at any moment for any extra supplies, we are always happy to help. We have noted your comment about the internet speed and appreciate you bringing it to our attention. Complimentary WiFi is available throughout the hotel, and our team can provide guidance on the best connection points when needed. We certainly hope that we can welcome you back again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear June, Thank you for letting us know about your concerns. We are truly sorry to hear that your stay fell so far short of your expectations. The condition of your room was clearly not up to the standard we strive to provide, and we deeply regret the shortcomings you encountered with the walls and fixtures. Our housekeeping team is available around the clock and would have been happy to address any concerns on the spot. We also understand that the layout of the accessible room did not offer the ease of movement you required. Our hotel has six rooms designed for guests with reduced mobility, and we would like to ensure that a more suitable configuration is arranged for you should you consider visiting us again. Your experience at check-in and with our team throughout your stay also left you disappointed, and we regret that our usual warmth and efficiency did not come through during your time with us. The breakfast, booking process, and departure all added to your frustration, and we take each of these points seriously. We hope we have the pleasure of seeing you again in the future. Take care, Sahan Shanthapriya, Guest Experience Manager

Dear Rejesh, We really appreciate this positive review of your recent visit. We are delighted that you found our online booking process straightforward and your stay comfortable. Our team takes pride in offering a seamless experience from reservation to check-out, and it is rewarding to know this made your business trip a pleasant one. We hope that you will stay with us again many more times in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Neil, Thank you for sharing such a valuable review. We are pleased that you found our hotel easy to reach and that your room left a positive impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the bedding and the overall comfort of your night’s rest are concerning, as we take great pride in the quality of our ibis Sweet Beds and the freshness of our linen. Our team is always on hand to address any concerns of this nature on the spot, and we regret that we were not given the chance to make things right for you during your visit. Nonetheless, it is wonderful that our location suited your business travel needs, with easy access to the Glen Waverley train station and the surrounding shops and restaurants. We hope to be able to welcome you again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Catherine, It was a pleasure to receive this great review. We are delighted that our location worked so well for your trip with friends. Being just a short walk from The Glen shopping centre and a variety of restaurants means you can easily explore the best of the area. Our team takes great pride in delivering fast and friendly service, so knowing they made such a positive impression means a lot to us. We are especially pleased that every staff member you encountered contributed to your Easy Melbourne Stay. The entire team looks forward to seeing you again in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Natasha, We are grateful for the time you took to review your recent visit to our hotel. We are so pleased that you found our hotel a secure and comfortable base for your quick Melbourne trip. Our team takes pride in making bookings, check-ins and check-outs as smooth as possible, and we are glad you found the rate descriptions clear and easy to follow. It is also great to know you enjoyed our buffet breakfast and that the complimentary luggage storage came in handy after your stay. Even so, we are sorry that the street noise reached your room during your visit. Our windows have double glazing to help minimise outside sounds, and we can always provide earplugs upon request. Nonetheless, we are delighted that our location worked so well for you. Being a short walk from The Glen shopping centre and Glen Waverley train station makes it easy to explore the area, and we hope you made the most of that convenience. It would be a pleasure to welcome you again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Pauline, We are delighted that you felt so well cared for by our team. Your mention of their professional attention means a lot to us, and we are glad they could accommodate your needs so well. It is great to know that your room suited you perfectly and that you found the hotel peaceful and quiet. We are also pleased you appreciated our underground parking facility and the convenience of our location. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Steve, We are delighted that you found our team so professional and helpful. It is wonderful to hear that every staff member contributed to making your stay a pleasant one. Our housekeeping team takes great pride in keeping the hotel spotless, so we are glad you noticed their efforts. We know a clean and comfortable room makes all the difference on a business trip. We are also pleased that your Gold ALL membership added value to your experience. Our hotel is designed to offer a warm and easy stay, especially for loyal guests like you. We hope to welcome you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Samantha, Please accept our sincere thanks for this glowing review. We are delighted that you found our team so friendly during your business trip. It is wonderful to know that our chef on Thursday night stood out and made your dining experience memorable. We are also pleased that you enjoyed the quality of our food and appreciated how clean and affordable our hotel is. Our location, just a short walk from The Glen shopping centre, makes it easy to combine work and leisure, and we are glad this worked so well for you. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Rehan, Thank you for reviewing your visit to our hotel. We are delighted that you found our hotel comfortable and enjoyed a restful stay with us. We are sincerely sorry that some aspects of your visit did not meet your expectations. Your feedback regarding dietary preferences has been noted, and our team is always happy to discuss available menu options during your stay to help accommodate your needs. Nonetheless, our location remains a highlight for many of our guests, and we are pleased it added convenience to your trip. Your loyalty as a Classic member means a great deal to us, and we are grateful for the trust you place in our hotel. It would be our pleasure to have you return in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Tamara, We appreciate your thoughtful review. We are delighted that you had a great stay with us and that our team made you feel so welcome. It is wonderful to know that Sahan stood out during your visit. We will make sure your kind words reach him, as recognition like yours means a great deal to our staff. Our team takes pride in delivering warm, attentive service to every guest, and your feedback confirms we are on the right track. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Nethmi Widanage, Assistant Manager

Dear Kang, Thank you for choosing our hotel and for sharing your review. We are delighted that you appreciated our hotel and its great location. However, we are sincerely sorry that the breakfast did not meet your expectations. We have taken note of your comments regarding the food variety and equipment, and we would like to remind you that our chefs can prepare alternate egg dishes on request, with a pre-paid rate of $20 available. Nonetheless, we are glad your overall experience was positive. We hope to be able to welcome you back in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Samia, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you found your stay comfortable and quiet, and that our team made you feel welcome with their friendly service. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand your disappointment regarding the loyalty points and recommend reaching out to our front desk team, who can look into your booking details and assist with any missing credits. We also appreciate your thoughts on the breakfast selection. Our chefs are always happy to prepare fresh items upon request, and we will pass along your preference for more vegetable and cheese options to our kitchen team. Nonetheless, it is wonderful to know that you would recommend us so highly to your colleagues and friends. Your endorsement means a great deal to our entire team. We hope to welcome you back soon. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear C., Thank you for taking the time to share your thoughts. We are delighted that our team made you feel so welcome, staying friendly even when the payment machine had a brief hiccup. It is great to know your room was quiet and that you liked our large refillable bathroom dispensers, which help us cut down on single-use plastic. However, we are sorry for the small issue with the payment terminal. We are glad our staff sorted it out for you right away. Nonetheless, our location just a short walk from the shops and Glen Waverley train station made your business trip more convenient. We are also pleased you took advantage of our Greener stay programme, which rewards guests with points for skipping daily housekeeping. The entire team looks forward to welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Dinar, Thank you for reviewing your visit to our hotel. We are delighted that you found your room both comfortable and well maintained, and that its cleanliness met your expectations. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the dining experience, from the morning buffet to the room service selection, have been noted. Our kitchen team is always happy to prepare alternate egg dishes upon request, and the restaurant offers a bistro-style menu suited to a variety of tastes. We regret that the presentation of our dining area fell short during your visit and have shared your feedback with the team. Your comments on healthier choices, pastry quality, coffee, and milk alternatives are also valuable, and we will take them into consideration. Likewise, we acknowledge your thoughts on bathroom amenities and reducing single-use items, as our property continues to invest in sustainable practices, including refillable toiletry dispensers and energy-efficient systems. Nonetheless, it is wonderful that our staff made a warm impression on you and that the location proved so convenient for your business trip. We look forward to welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear D., Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments about the state of your accommodation are concerning, and we regret that the room did not reflect the standard we strive to provide. Our team is always available to address any shortcoming on site, and we are disappointed this was not resolved for you during your visit. The air quality and overall presentation you described fall well below what we aim to deliver, and we have taken your observations on board. Daily housekeeping is provided for every guest, and any maintenance concern can be raised with our 24-hour reception team at any time. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Riley, Thank you for taking the time to share your feedback. We are delighted that you found your room comfortable and spotless. Our team takes real pride in keeping every space fresh and welcoming, so it means a lot to know this stood out to you. We are also glad you enjoyed your meals and found our onsite parking convenient. It is great to hear our staff made a positive impression too, as friendly service is something we truly value here at ibis Melbourne Glen Waverley. Thank you for choosing to stay with us during your business trip. We hope to welcome you back soon. Best regards, Sahan Shanthapriya, Guest Experience Manager