ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,106 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,106 reviews

TripAdvisor Rating  4.0/5  588 reviews

Customer review rating 5.0/5

Simone D. Solo - Confirmed reviews ALL

Breakfast was lovely, room was comfortable, staff was helpful

Dear Simone, Please accept our sincere thanks for this glowing review. We are delighted you enjoyed your stay with us at ibis Melbourne Glen Waverley. It brings us joy to know our breakfast offerings met your expectations and that your room provided the comfort you deserved. Our team takes pride in delivering helpful service and ensuring every booking process is seamless. We are also pleased you found value in our loyalty program. As ALL Accor Classic members like you are important to us, we appreciate your recognition of our efforts. Should your travels bring you back to Melbourne, we would be honored to welcome you again. It would be our pleasure to have you return on another occasion. Very best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 4.0/5

Sameera R. Families - Confirmed reviews ALL

I reckon the front office staff should be more customer-friendly and accommodate guest requests when there is a room for that rather than sticking strictly to standard norms. So, they should be either trained or empowered to do so. I believe this is the way forward in the hospitality industry.

Dear Sameera, Thank you for the time you have taken to review your stay. We are pleased to hear your overall experience with us was positive. Your satisfaction is important to us, and we’re glad you chose our hotel for your family trip. That said, we sincerely regret that some aspects of your stay fell short of your expectations. Our team aims to balance efficiency with personalized service, and we take your comments about room allocation seriously. We will review our procedures to ensure greater flexibility where possible. Nonetheless, we’re happy our convenient location in Glen Waverley added ease to your visit. Being steps from The Glen shopping centre and transport links makes exploring Melbourne straightforward for our guests. We would be delighted to welcome you back on another occasion. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 4.5/5

Jason D. Couples - Confirmed reviews ALL

Nice, convenient and close to public transport. As a gold member the complimentary parking provided was appreciated and would be a major consideration for staying in the future.

Dear Jason, Please accept our sincere thanks for this kind feedback. We are delighted to hear you enjoyed your stay at ibis Melbourne Glen Waverley. It is wonderful to know our convenient location near public transport met your needs, and that complimentary parking added value to your visit as a Gold member. We are also pleased your booking through the Accor ALL app provided a seamless start to your trip. We look forward to welcoming you back for another memorable experience. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 4.5/5

Yanti B. Families - Confirmed reviews ALL

I was visiting my mum who is a resident at Campbell Place Aged Care on Coleman Parade & the Ibis was perfectly located for me. My queen size room was perfect and cleaned for me every day by friendly cleaning staff. I found the fridge and kettle extremely handy. Walkable distance to the care home and to the lively cafe and restaurant scene on Kingsway where I met with friends in the evenings. The staff were lovely and efficient - special mention to all the desk staff (in black suits) and the charming Halle who made my chai latte every morning. Highly recommend. Thank you Ibis Glen Waverley!

Dear Yanti, Please accept our sincere thanks for this kind feedback. It’s wonderful to hear you had such a smooth stay at ibis Melbourne Glen Waverley. We’re pleased your room met your needs and that our team’s daily efforts contributed to your comfort. Knowing the fridge and kettle added convenience makes us happy. We’ll pass your kind words to Halle, whose warmth at breakfast brightens many mornings. With our location near Campbell Place Aged Care, we aim to simplify visits for families like yours. It’s great this made your trip more manageable. We look forward to welcoming you back. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 1.5/5

Siew F. L. Families - Confirmed reviews ALL

⭐☆☆☆☆ | Disrespectful and unprofessional breakfast staff I stayed at Ibis Glen Waverley during my Melbourne trip and had a very unpleasant experience with one of the breakfast staff. On the morning of our departure, we needed to leave earlier than usual. At 6:00am, we noticed that only the salads and fruits had been laid out on the breakfast table, not all the food had been set out yet. So we politely asked one of the kitchen staff if we could help ourselves to the food. We were clearly told that it was okay to help ourselves, and so we did. Shortly after, another hotel staff member who was dressed more formally, his name was Isman/Ismail, approached us in an extremely rude and condescending manner, saying things like: “Hey! You’re not supposed to be taking the food now. Can’t you see not all the food is out yet? It’s common sense not to take anything first.” This was said loudly and disrespectfully, as if we were being scolded. We are paying hotel guests, not employees. I calmly explained that we had already checked with another staff member and were told it was fine to help ourselves to the food. Instead of apologising or clarifying politely, he repeatedly insisted that breakfast timing starts at 6.30am and continued speaking to us in a disrespectful and confrontational manner, as he proceeded into the kitchen to confront the kitchen staff. Regardless of the breakfast timing, there is no excuse for speaking to guests in such an aggressive and unprofessional manner. This tone and manner of speaking are completely unacceptable in a hospitality setting and made us feel uncomfortable and embarrassed as guests. I am writing this review not to complain about breakfast timing, but to formally flag a serious issue with staff conduct. Management should be aware that this interaction reflects poorly on the hotel and is not in line with basic hospitality standards, particularly in guest communication and professionalism.

Dear L., Thank you for taking the time to share such detailed feedback regarding your recent stay at ibis Glen Waverley. Please accept our sincere apologies for the distressing experience you encountered during breakfast on the morning of your departure. The manner in which you were addressed by one of our team members was completely unacceptable and does not reflect the standards of courtesy, professionalism, and respect that we expect from our staff at all times. Regardless of breakfast service timings, guests should never be spoken to in a confrontational or disrespectful way. We are particularly concerned to learn that you had already sought clarification from another team member and were given approval, yet were subsequently spoken to in a loud and condescending manner. This breakdown in communication, combined with the inappropriate tone used, understandably made you feel uncomfortable and embarrassed, and for that we are truly sorry. Your feedback has been escalated to our senior management team and will be addressed directly with the individuals involved. We are reinforcing training around guest communication, professionalism, and internal coordination to ensure this does not happen again. While we appreciate you acknowledging some positive aspects of your stay, we fully recognise that this incident significantly impacted your overall experience. Thank you for bringing this serious matter to our attention, as it allows us the opportunity to improve. We genuinely hope you will consider giving us another opportunity to restore your confidence in our hotel and deliver the level of service you should always expect. Should you wish to discuss this further, please feel free to contact us directly. Best regards, Sahan Shanthapriya , Guest Experience Manager

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Other web-users rate our hotel

  • 541 reviews 9.2/10 Location
  • 801 reviews 6.2/10 Room
  • 687 reviews 7.9/10 Service
  • 12 reviews 5.6/10 WiFi
  • 417 reviews 6.6/10 Cleanliness
  • 214 reviews 7.2/10 Breakfast
  • 206 reviews 6/10 Value
  • 109 reviews 7.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.