ibis Melbourne Glen Waverley Hotel 3 stars

A family member attended medical needs at a local hospital. The booking was only made the day of the procedure (last day of Lockdown). The manager was sensitive towards my needs and very accommodating at all times. All other staff were also friendly and provided excellent customer service at all times. Whilst there was a significant disturbance in nearby rooms on Friday 11th June, ensuring that police/security was contacted was reassuring to the wellbeing of all guests.

We were served by Calvin at reception ( I think his name was) he was so kind, very helpful, and genuinely interested as to why we were staying in Melbourne. ( My dog had to have surgery) I would most definitely stay again, and have told friends and family about this place. So when this covid s**t is over, we will be back.

Not what we expected. I booked it online and paid extra for breakfast only after checking if breakfast is served given the restrictions and the cuisine. I was advised it will be a buffet continental breakfast over the phn. I paid extra just after confirming however to my disappointment at the time of check-in i was advised thats not the case. I paid extra specifically for this reason else would have only paid for the room. Additonally there was dust on the kettle n phn in the room, no plates etx which I would consider basic for any room type. Overall a bit dismal experience for my family. To add while at checking in, I was advised breakfast would be a choice between croissants n danish however that was nothe case next day and danish were served. To my surprise, when I asked the server abt replacong it woth croissants as thats what kids wanted the server took plate of danish already served back only to return saying they only had danish. I would have expected a more hospitable approach given we had paid for buffet but still happy to settle with the bare minimum boxed breakfast. To summarise, it was not really abt contents of the breakfast but the approach to hospitality on how the guests are served or alternative provisions to cushion the impact.

I needed somewhere to work out of for a few hours while pest control experts worked in my home. Somewhere quiet, with an office like atmosphere, where I could see a client comfortably to talk in private about the work they needed done on their website. I didn't want to postpone or cancel the appointment with the client, and in hindsight I am glad I didn't because we have a snap lockdown this weekend now. This room was perfect. The check-in and check-out process was very friendly and informative.

Very Nice, cooperative and welcoming receptionist at day and night time and even the waitress serving the breakfast. No negative feedback.