ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,106 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,106 reviews

Customer review rating 5.0/5

Nen J. H. Families - Confirmed reviews ALL

Stayed from 28 Feb - 28 Mar with daughter who was recovering from an ankle surgery. The high quality bathroom safety designs catered perfectly to my daughter's needs. Room while simple is pleasant, clean and well-equipped. Location is one huge plus point - near train station, The Glen Shopping Mall and the famed Kingsway eatery belt, plus a host of other other professional services eg medical and dental clinics. Most of all, a huge shout out to the excellent services of all the staff at Ibis.

Dear J. H., Please accept our sincere thanks for this kind feedback. We are thrilled that your stay at ibis Melbourne Glen Waverley was so enjoyable. We appreciate your kind words about our convenient location and the ease of booking through the Accor reservation center. It’s wonderful to hear our team contributed positively to your family trip, and we value your loyalty as a Classic member. Your perfect recommendation score truly motivates us to continue delivering memorable experiences. We all look forward to the pleasure of welcoming you back. Our kindest regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 4.5/5

Joshua P. Business - Confirmed reviews ALL

Really appreciated it being close to the town center and train to the CBD. Great service from staff.

Dear Joshua, It was a pleasure to receive your kind feedback. We are thrilled you had a positive experience at ibis Melbourne Glen Waverley. It’s wonderful to know our location’s convenience and the service from our team added value to your business trip. We take pride in offering easy access to transport links and the city. That said, we regret any missed opportunities to enhance your stay further. Please know our team is always ready to assist with any requests during your visits. We hope you managed to explore more of Glen Waverley’s dining and shopping options just moments away. We hope to see you for another enjoyable stay, Kind regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 1.5/5

Karina P. Business - Confirmed reviews ALL

The room stank of body odour the floor was unclean the trim had bugs. The restaurant couldn’t get an order right and for the price the food was disappointing both in taste and quality.

Dear Karina, Thank you for taking the time to share your feedback. We are deeply sorry to hear about the shortcomings you encountered throughout your stay. Our team strives to uphold high standards of cleanliness and comfort, and we regret that we fell short in maintaining these during your visit. The issues you highlighted with your room’s condition and dining experience are not reflective of our usual service, and we take your feedback seriously as we review our protocols. While our in-room WiFi is designed to support essential connectivity, we understand faster speeds enhance productivity, especially for business travelers. We are exploring upgrades to ensure a more seamless experience moving forward. Additionally, our sustainability initiatives remain a priority, and we appreciate your input as we continue refining these efforts. We hope to have the opportunity to welcome you back in the future. Best regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 3.5/5

Grimes V. Business - Confirmed reviews ALL

Comfy bed and all basics are covered. Food at breakfast is great. - Please provide more hangers in the wardrobes. - My room was freezing and I’ve needed to request a blanket a few times I’ve stayed - can you fix the aircon? Currently you can’t change the temp above 22 degrees - The bathroom surfaces are not large enough to put a wash bag down and you can lose things around the sink as it is free standing. Would be great to have a larger vanity area in the bathroom.

Dear Grimes, We would like to thank you for taking the time to review your time at our hotel. Your positive remarks about the bed and breakfast are much appreciated. We are sorry the room temperature adjustments were not to your preference. Guests can request fans or heaters from our 24-hour front desk to tailor their environment. On a positive note, our central location offers easy access to Glen Waverley’s vibrant dining and transport options, which we trust added convenience to your visit. We look forward to welcoming you back in the future. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 2.5/5

James B. Business - Confirmed reviews ALL

Airconditioning never works, the stay was incorrectly charged to my personal credit card and despite being told it would be refunded immediately it still hasn't been done..

Dear James, Thank you for taking the time to share details of your recent visit to our hotel. We are pleased to hear your kind recognition of our reception and culinary teams, who consistently strive to enhance our guests’ experiences. However, we sincerely apologize for the challenges encountered with your room environment and the administrative oversight. Our air conditioning systems are designed for individual climate control, and we regret any discomfort this may have caused. Regarding the billing concern, we have escalated this to ensure prompt resolution and appreciate your understanding as we address it. Finally, your acknowledgment of our chef’s efforts is greatly valued, and we will share your compliments to further motivate our team. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Sahan Shanthapriya , Guest Experience Manager

Other web-users rate our hotel

  • 526 reviews 9.3/10 Location
  • 795 reviews 6.4/10 Room
  • 692 reviews 7.9/10 Service
  • 11 reviews 8.9/10 WiFi
  • 404 reviews 7.1/10 Cleanliness
  • 215 reviews 7.4/10 Breakfast
  • 115 reviews 7.6/10 Vibe
  • 5 reviews 0/10 Wellness Area

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