ibis Melbourne Glen Waverley Hotel 3 stars

Check in was atrocious and very lengthy as only one p. doing everything. Charged for parking which was NOT made clear during booking process. Key card didn't work so had to try to rectify. Room smelt and with no ventilation, was unpleasant to say the least. When I called reception to find out details of the breakfast that was included in the booking, I was told that it wasn't. I was told I would get a phone call back in relation to it, which didn't happen. It took my employer to have to call to get advice.

Good stay, clean and tidy. Friendly front of staff. Difficulty adjusting the room temperature so room was cold overnight unfortunately. Otherwise no other issues.

Booking a room was bad service of the room was bad

Good facilities and internet access. Comfortable bed

Staff extremely helpful and professional. However Housekeeping left a lot to be desired.

Easy to get to, close to Monash freeway, good sized room and facilities, very clean, staff were lovely, all at a great price

The staff were brilliant, pleasant to deal with, helpful and very efficient, I couldn't be more impressed with the level of customer service from booking right through to check out - so much so I stayed longer than planned. Its worthy of some recognition it was so impressive. The room was small but exactly what I needed - I think you could utilise the space better to make it feel bigger - eg. moving the closet to the entrance H.. Floating side tables to shift bed position. The only negative was regarding rubbish. Staying at serviced apartments regularly I can dispose of my own rubbish in a bin without anyone else involved. I asked concierge what options I had to put a pizza box in a rubbish bin and they all involved someone else doing it for me. Rubbish is a very personal thing and having the option available is something you might consider. All it would take is a small note on the desk informing of this option and the location. I chose to take my rubbish with me when I left the hotel and put in a bin elsewhere - not ideal.

Relaxing with a good location

Very friendly staff at check in and throughout stay

Brief business stay and was very impressed with the level of service. The internet was faster, the bed was comfortable and the attentiveness of the staff was excellent. The hotel is located near a great restaurant district as well.

The manager who helped us with our check-in and check-out process was extremely nice and helpful. The hotel is modern but it definitely needs to be upgraded/renovated due to its age.

Comfortable convenient, helpful staff, quiet and pretty much all good. Room was smaller than usual, restaurant dining not open. Handy to everything and quite good value. Staff very thorough, helpful and nothing was to much trouble, well trained.

I could not be happier with our stay! The rooms were really nice and modern which I was a bit surprised about at this price point. Beds comfortable, great bathrooms and a tv you can actually see! Topped off with a bar fridge and good ironing and storage room, the room was spacious. The staff were extremely friendly and efficient - nothing was too much trouble for our group! Thank you for a wonderful stay!

As always the service and attention we received was first class. The hotels policies and practice in relation to Covid19 control measures was great. We were told at the time of making the booking that the hotel restaurant would be closed however there are a large number of eateries in the area so finding something to eat was no problem

Nice hotel the staff were friendly and helpful parking was simple rooms although smallish but clean bed was big and comfortable hotel quiet the buffet was fabulous being an Accor member great price too this definitely suited our need for the night