ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,092 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,092 reviews

Customer review rating 4.5/5

Jason M. Families - Confirmed reviews ALL

The room was clean and ready. The food was good. The hotel is in a very good location.

Dear Jason, Thank you for reviewing your visit to our hotel. We are thrilled you had a wonderful stay at ibis Melbourne Glen Waverley. It’s great to know you found your room comfortable and enjoyed the dining options. Our team takes pride in maintaining high standards, and your kind words about the convenient location highlight one of the aspects our guests often appreciate. We hope to have the opportunity to welcome you back. Kind regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 4.5/5

Paul M. Couples - Confirmed reviews ALL

Easy check-in-check-out, all facilities onsite.

Dear Paul, Thank you very much for your kind feedback. We’re delighted to hear your time at ibis Melbourne Glen Waverley was so enjoyable. It’s great to know you found our check-in process seamless and valued the convenience of our onsite amenities. Your enthusiasm for the ALL Accor app and loyalty program is much appreciated, and we’re thrilled your Gold status added value to your stay. We hope to welcome you back. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 2.0/5

Taylor P. Business - Confirmed reviews ALL

The rooms were good, clean and spacious and the staff were helpful and courteous, however the food was disgraceful. The eggs were stone cold for breakfast, sausages were rubbery and the bacon lukewarm .The Parma was tiny and the size of a kids meal. The desert was stone cold as well.

Dear Taylor, Thank you for taking the time to share your feedback. We are pleased to know you found your room clean and spacious, and that our team provided courteous assistance throughout your stay. That said, we sincerely apologize that your dining experience did not meet expectations. Our culinary team strives to serve meals at appropriate temperatures with generous portions, and we will review these points closely. Your insights are invaluable as we refine our offerings. Finally, we’re glad our location near Glen Waverley’s amenities added convenience to your business trip, and we appreciate your acknowledgment of our staff’s dedication. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 1.5/5

Linda C. Couples - Confirmed reviews ALL

Despite multiple requests, room remains not clean. Rubbish Bun is not empty

Dear Linda, Thank you for taking the time to share your review. We sincerely apologize for the shortcomings you experienced with our housekeeping services. Cleanliness is a top priority for us, and we regret that your requests were not addressed promptly to meet the standards we strive to uphold. Our team is available around the clock to ensure any concerns are resolved immediately during your stay, and we will reinforce our protocols to prevent such oversights in the future. We hope we have the pleasure of seeing you again in the future. Take care, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 3.0/5

Pareezer G. Business - Confirmed reviews ALL

had to pay $100.00 deposit but received only 60 odd dollars refund. No receipt to say what the money was for.

Dear G., We appreciate you letting us know about your recent visit. We apologise for the confusion regarding the deposit taken during your stay. As advised, we have sent you a copy of the receipt detailing the charges and the balance refunded. We hope this clarifies the difference between the $100 deposit and the amount returned. Should you have any further questions after reviewing the receipt, please do not hesitate to contact us directly. We would be more than happy to assist further. We also appreciate your comments regarding your overall experience and loyalty programme feedback. As a valued ALL – Accor Live Limitless Classic member, your input is important to us and helps us improve our services. Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Other web-users rate our hotel

  • 524 reviews 9.3/10 Location
  • 801 reviews 6.3/10 Room
  • 688 reviews 7.8/10 Service
  • 11 reviews 8.9/10 WiFi
  • 403 reviews 7/10 Cleanliness
  • 212 reviews 7/10 Breakfast
  • 192 reviews 6.3/10 Value
  • 112 reviews 7.6/10 Vibe

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