ibis Melbourne Glen Waverley 3.5 stars

Dear Andrew, Thank you for taking the time to share your review. We are pleased that you found your first room to be exceptional, enjoying the queen bed, lounge chair, and the overall spaciousness which contributed to a comfortable stay. Our ibis Sweet Beds are designed to offer a restful night\'s sleep and we\'re glad this was a highlight for you. However, we regret to hear that your second night\'s accommodation did not meet the same high standard. We understand that a fully functional TV is an important part of the in-room experience and apologize for the inconvenience this caused. Additionally, we are reviewing your feedback regarding the room\'s layout to ensure all our guests have a relaxing and comfortable environment. Nonetheless, we are delighted that you appreciated the bed comfort, which is a testament to the quality of our ibis Sweet Beds. We also hope the modern décor and amenities in our rooms enhanced your overall experience with us. We hope we will have the opportunity to see you again in the future. Best regards, Sahan Shanthapriya Assistant Manager

Dear Darren, Thank you for taking the time to share your review. We are sincerely sorry that the service did not meet your expectations. We understand that having the correct number of towels is a fundamental aspect of your comfort and convenience, especially when booking for three guests. We will follow up on this with our housekeeping team to ensure that our usual high standards are maintained and that this oversight does not recur. We hope we will have the opportunity to see you again in the future. Best regards, Sahan Shanthapriya Assistant Manager

Dear Lee, Thank you for taking the time to review your stay. We understand that transparency regarding costs is crucial and apologize for any confusion caused by the additional charges for the extra bed and parking. Our aim is to provide clear communication to prevent such surprises. The extra bed charge is a standard practice for ensuring the comfort and safety of all guests, and we try to advise of this as soon as possible. The parking fee contributes to the maintenance of our secure underground car park, which offers direct access to the hotel lobby for the convenience of our guests. We regret any inconvenience these costs have caused for your family and appreciate your participation in our loyalty program. Your feedback helps us improve our services and we are reviewing our pre-stay communication to enhance clarity regarding additional charges. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Sahan Shanthapriya Assistant Manager

Dear Terence, Thank you for taking the time to share your review. We sincerely apologise for the challenges you encountered with the bathroom amenities during your stay. Our team strives to maintain high standards of cleanliness and functionality across all facilities, and we will certainly review your comments regarding the shower and counter space as part of our ongoing maintenance program. Regarding parking fees, we understand your perspective as a valued ALL member. While our secure underground parking costs help maintain this premium facility, we appreciate your feedback on loyalty benefits and will share this with our management team for consideration. We hope you were able to appreciate our prime location near Glen Waverley Station and The Glen shopping precinct, with its variety of dining options just a short walk from our property. We hope we will have the opportunity to see you again in the future. Best regards, Sahan Shanthapriya Assistant Manager

Dear Anthony, Thank you for taking the time to share your review. We are pleased that you appreciated the convenience of our parking facilities at a reduced rate, as well as the enjoyable welcome drinks provided through your Accor membership. It\'s heartening to hear that our dedicated housekeeping staff respected your privacy as requested. However, we take note of your concerns regarding the bed placement and the lack of power points near the bed. We understand how these details can impact the comfort of your stay. We also acknowledge your preference for filtered water over the complimentary bottle provided. Though we aim to provide a certain level of convenience with this gesture, we appreciate your suggestion for a more refined option. Nonetheless, we are delighted that you found our location advantageous, being close to The Glen and freeway access. This, coupled with our commitment to cleanliness and our friendly staff, is what we hope made a positive impact on your short stay. We hope we will have the opportunity to see you again in the future. Best regards, Sahan Shanthapriya Assistant Manager