Dear Jennifer, Thank you for providing your observations. We are pleased that your check-in at reception was smooth and that you enjoyed the flavour of our soup. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. It is disappointing that your interactions with our team fell short of the warmth we strive to deliver, and we regret that your breakfast and dinner experiences were marred by service lapses and menu inconsistencies. Your loyalty as a Platinum member deserves genuine recognition at every touchpoint, and we are sorry this was not consistently reflected during your visit. We also acknowledge your comment about the WiFi connectivity, and our front desk team is always on hand to assist with any in-room concerns. Nonetheless, we are glad that you appreciated your welcome drink and found some enjoyment in your meal. Reception remains committed to providing a friendly and efficient arrival for all our guests. We certainly hope that we can welcome you back again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Sandra, Many thanks for your valuable feedback. We are delighted that your stay with us was an enjoyable one overall. It is wonderful to hear that our team members, at reception and in the restaurant, made a positive impression on your visit. Your kind words about the chef accommodating your request for cream with your dessert are greatly appreciated, and we are pleased that the daily housekeeping service contributed to a comfortable and welcoming room after the first day. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The limited evening dining options over the weekend came as an unexpected inconvenience, and we understand how that would have disrupted your plans. Our restaurant operates Monday to Thursday for dinner, and we regret that this was not clearer ahead of your arrival. Nonetheless, it is gratifying to know that these issues did not overshadow your overall impression and that you would consider staying with us again. Finally, your appreciation of the ALL loyalty programme means a great deal to us, and we are glad it adds value to your travels. We look forward to welcoming you back on a future trip. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Pri, Thank you for choosing us. We are delighted that you found the booking process smooth and straightforward. It is great to hear that our double-glazed windows helped keep road noise at bay, and that you slept well on our ibis Sweet Bed. We also appreciate you mentioning the shower pressure, it is a small detail that can make a real difference after a day out with friends. Our team takes pride in offering a restful stay, and knowing you had a comfortable visit means a lot to us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Beng, It was a pleasure to receive your kind feedback. We are thrilled that you loved your room upgrade and the complimentary parking and breakfast that came with your Platinum status. Our breakfast team takes great pride in their service, and we are glad you found both the food choices and the attentiveness excellent. It means a lot to us that your stay with friends was so enjoyable. We are also pleased that our location made it easy for you to reach the shops and station at Glen Waverley. The entire team look forward to welcoming you back on a future visit. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Mark, Thank you for choosing us and for sharing your review. We are glad you found our hotel comfortable and clean. Our housekeeping team works hard to keep every room fresh, and it is lovely that you noticed their efforts. We also value that you enjoyed our delicious breakfast buffet. Our chefs take pride in preparing a variety of dishes, and they are always happy to whip up a special egg order on request. Even so, we are sorry that you felt the ease of access could have been better. Our hotel sits on Springvale Road with direct entry to the underground car park, and our front desk team is available around the clock to help guests find their way. Nonetheless, we are thrilled that our location worked so well for you. Being a short walk from Glen Waverley train station, The Glen shopping centre, and local restaurants makes exploring Melbourne simple and enjoyable. It is also wonderful that you appreciated the personalized arrival card and found our parking easy to navigate. We designed those small touches to help every guest settle in quickly and feel at home. We look forward to welcoming you again soon. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Dennis, Thank you for taking the time to share details of your recent visit. We are pleased that our team recognised your Gold loyalty status with a gesture of appreciation during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort in the room was clearly compromised, and we regret that our housekeeping and maintenance teams did not resolve the issue before your arrival or during your visit. The odour you described should have been identified and addressed promptly, and we apologise for this shortcoming. Our rooms are fully air-conditioned with individual temperature controls, and extra fans and heaters are available at reception to support a pleasant environment. We also note your feedback about the breakfast, and while our buffet does offer a range of hot and cold options daily with chefs happy to prepare eggs to order, we understand it did not leave the right impression. Our commitment to sustainability is guided by independent energy and water audits, and we use refillable toiletry containers and eco-friendly products across the property. Nonetheless, it is good to know that a member of our team made an effort to assist you, even if late in the evening, by bringing solutions to your room. We hope that you might consider visiting us again in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Daley, Thank you for reviewing your visit. We are glad you found our hotel so well placed for your business trip. It is great that you could easily walk to the Glen shopping centre and the train station. That said, we are sorry the internet speed did not meet your expectations. Our WiFi is free across the hotel, and our front desk team is always happy to help troubleshoot any connection issues on the spot. Nonetheless, we are pleased you enjoyed the food options and felt comfortable throughout your stay. It would be a pleasure to welcome you back on a future occasion. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Rithya, Thank you for your valuable feedback. We are delighted that you found your room clean and tidy, and we are glad our location made it easy for you to reach local shops and dining. Our reception team truly values your kind words, and it is wonderful to know they made such a positive impression on your stay. Even so, we are sorry the seating in your room did not fully meet your expectations. Our Superior Rooms offer more spacious layouts with additional seating options that you might enjoy on a future visit. Finally, we are thrilled that you rated your overall experience so highly and that you would recommend us to others. We would love to have you return in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Michael, Thank you for your positive feedback. We are thrilled that our team made such a fantastic impression on you. It is wonderful to know you felt well looked after as a Platinum member, and we are glad you continue to enjoy your stays at ibis Glen Waverley. Our staff genuinely love welcoming back familiar faces and making sure every visit is a great one. We hope to welcome you back. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Carthigesu, Thank you very much for your kind feedback. We are delighted that you found our location convenient and enjoyed a comfortable stay with us. Our team takes great pride in offering a warm welcome, so it is lovely to hear that our staff made you feel at ease. We are also glad the booking process was straightforward and friendly. We all look forward to the pleasure of welcoming you back. Our kindest regards, Sahan Shanthapriya, Guest Experience Manager

Dear Antoinette, We are delighted that you enjoyed our convenient location and your bright, naturally lit room. It is also great to know the room facilities met your needs. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our restaurant, ibis Kitchen and Bar, operates for dinner from Monday to Thursday and is closed Friday through Sunday. We understand this limited your dining options, and we regret that you found the gluten free choices insufficient. Our team is always available to help guests find alternatives in the area. Nonetheless, we are pleased that your overall experience was a positive one, and we truly value your loyalty as an ALL Classic member. We all hope to have the pleasure of welcoming you again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Julie, It was a pleasure to receive this great review. We are delighted that you found your room clean, comfortable, and spacious. Our team takes great pride in keeping every corner of the hotel spotless, so it is wonderful to hear that this stood out during your stay. We are also pleased that our location worked so well for you. Being just a short walk from The Glen shopping centre and the train station makes exploring Melbourne easy, and we are glad you could take advantage of that. It is fantastic to know that you found our ibis website straightforward to navigate. We want booking to be as smooth as your stay, and your feedback tells us we are on the right track. The entire team looks forward to seeing you again in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Scott, Thank you for reviewing your visit to our hotel. We are pleased that you found our hotel quiet during your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The shortcomings in your room’s fittings and the oversight with the walls are not reflective of our usual standards, and we regret the inconvenience. Your experience with the dinner order and the time taken to process the refund is equally disappointing to hear. Our team is always available to assist with any issues on the spot. Nonetheless, we are glad that your overall impression remained positive, and we value your loyalty as an ALL member. We hope we can welcome you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Thanh, Thank you for your valuable feedback. We are delighted that you found our hotel clean and well located, with safe parking for your stay. It is also great that you enjoyed the convenience of having plenty of eateries within walking distance. However, we are sorry that our food and drink selection did not fully meet your expectations. Our iBar offers a range of cocktails, wines, and soft drinks daily from 9am to late, and our restaurant serves a bistro-style menu from Monday to Thursday evenings. Nonetheless, we are glad you felt your stay offered good value for money. We hope to provide you with a more enjoyable stay in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Lindsay, Thank you for your valuable feedback. We are delighted that you found your room on the 6th floor comfortable and practical. It is also rewarding to hear that our food and service have improved since your last stay, and that our team left such a positive impression. We are glad you found booking through the Accor ALL App straightforward, and we truly value your continued loyalty as a Silver member. We hope to welcome you back for an improved experience in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear F., We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that some aspects of your stay fell short of what you had every right to expect. The condition of your floor and the odour you encountered upon exiting the lift are not reflective of our usual standard, and we deeply regret the discomfort this caused. Your observations regarding the bathroom and the room’s overall presentation have been noted with genuine concern. Our team works diligently to maintain a fresh and welcoming environment across all areas, and we are sorry that we let you down on this occasion. Having someone with your professional background notice such lapses makes it all the more disappointing for us. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Conrad, We appreciate your candid feedback; thank you. We are thrilled that you found your room comfortable and enjoyed the great location of our hotel. We are also glad that our laundry facilities and parking met your needs so well. It is wonderful to know your overall stay left such a positive impression. However, we are sorry for the oversight regarding the teabag tag and the missing shower gel. Our team is always on hand to resolve these rare hiccups promptly. We also regret that the WiFi speed did not meet your expectations during your visit. Nonetheless, our location continues to be a highlight for many guests, with Glen Waverley train station and The Glen shopping centre just a short walk away. Finally, we value your loyalty as a Silver ALL member and look forward to welcoming you again. We do hope that you will return on another occasion. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Sharon, Thank you very much for your feedback. We are delighted that your visit left you feeling so comfortable and that your overall experience was a great one. It is wonderful that booking through the Accor ALL App and checking in at reception both contributed to a smooth arrival. We hope to welcome you back for an improved stay in the future! Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Cassandra, We are grateful for the time you took to review your recent visit to our hotel. We are pleased that our hotel suited your needs and that you appreciated the central location. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the upkeep of the property and the consistency of our servicing. Our team is always at hand to address any concerns on the spot, and we encourage guests to reach out so we can make things right without delay. The breakfast experience you described is not reflective of our usual standards, and we have noted your feedback regarding the buffet offerings. Our kitchen team is also happy to prepare alternate egg dishes on request, even when they are not displayed. Nonetheless, we are glad to know you have enjoyed staying with us in the past and that our location remains a highlight. The hotel sits just a short stroll from Glen Waverley train station, The Glen shopping centre, and a variety of dining options, making it a convenient base for exploring the area. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Sahan Shanthapriya, Guest Experience Manager