ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,102 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,102 reviews

TripAdvisor Rating  4.0/5  593 reviews

Customer review rating 1.0/5

Sally T. Business - Confirmed reviews ALL

Not a good experience at all. Room was dusty and there was no soap in the bathroom to wash hands. Not many choices on the dinner menu for Mains and when it did arrive it was tiny for what they charged. I was told that Reception would be open 24 hours as I had to check out at 4:15am for a flight. When I got to Reception there was no one there and no bell to ring. I had expected them to email me a tax invoice under these circumstances which they did not so I had to call them at 3pm in the afternoon and then go on hold to ask for one. For what you pay, you would expect it to be better. I won't stay there again.

Dear Sally, Thank you for taking the time to share your feedback. It’s heartening to hear your check-in and departure experiences met expectations. As a valued loyalty member, your perspective matters in shaping our services. That said, we sincerely apologize that aspects of your stay fell short of expectations. We take note of your concerns regarding the room preparation and some essential amenities and will address these with our housekeeping team to prevent recurrence. While our front desk operates 24/7, we regret the absence of staff during your early departure as the staff might be helping with other guest’s request at the time therefore, we also have express check out box always located on the reception counter for guest to simply drop the room key in box without having to wait for the reception. Regardless that being said, we will revisit our shift protocols to ensure future availability and this information is properly communicated to the guests. Regarding meal options, your comments about dining variety have been shared with our culinary team to explore expanded offerings during operational hours. On a positive note, our proximity to local attractions and shopping remains a highlight for many guests. We aim to uphold this convenience alongside improved service consistency. We hope we can provide you with an improved stay in the future. Kind regards, Youcan Uy, Assistant Manager IBIS Melbourne Glen Waverley

Customer review rating 4.5/5

David D. Business - Confirmed reviews ALL

Great location , excellent service

Cher David, Merci beaucoup pour votre évaluation. Nous sommes ravis que votre séjour à l’ibis Melbourne Glen Waverley ait été à la hauteur de vos attentes. Vos commentaires sur notre service et votre fidélité en tant que membre Platine ALL Accor nous touchent particulièrement. Notre équipe s’engage chaque jour à offrir une hospitalité chaleureuse et efficace, surtout pour les voyageurs d’affaires comme vous. Nous espérons que notre emplacement privilégié près du centre commercial Glen et des transports vous a permis de concilier travail et détente aisément. Nous serions enchantés de vous recevoir à nouveau très prochainement. Cordialement, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Customer review rating 3.5/5

Ulfat J. Couples - Confirmed reviews ALL

Clean Friendly staff good location very comfortable

Dear Ulfat, Thank you for choosing our hotel and for sharing your review. We are delighted to hear you found our location convenient and enjoyed the comfort of our accommodations. Our team takes great pride in maintaining high standards of cleanliness and providing welcoming service to all our guests. That said, we regret that our breakfast offerings did not fully meet your preferences. While we strive to cater to diverse tastes with options like made-to-order eggs, we will review your feedback regarding variety to enhance future experiences. Nonetheless, it is wonderful to know our prime location allowed you to explore nearby attractions with ease. We truly appreciate your loyalty as an ALL Accor member and value your recommendation score of 8. We hope we have the opportunity of seeing you again in the future. Kind regards, Sahan Shanthapriya , Guest Experience Manager

Good value hotel

TripAdvisor rating 4.0/5

Paul F TripAdvisor review

I Have stayed here quite a number of times over the last 5 years and have always found it to be very good value, check in process was smooth, as a platinum member I received a room upgrade and complimentary parking both of which were appreciated, The room was functional and clean, the only thing missing is a safe The restaurant offers a variety of options with daily specials, I found the prices quite reasonable. the buffet breakfast was ok, not amazing but covers all the basics the hotel is located very close to a large number of restaurants should you not wish to eat at the hotel, my only negative comment and I have observed this over numerous stays is that there is never enough staff available to comfortably manage the restaurant (dinner), bar and breakfast

Dear Guest, Thank you for reviewing your recent stay with us. We are delighted you consistently find value in our offerings and that your check-in experience meets your expectations. Your recognition of our team’s efforts to enhance your stay with upgrades and parking benefits means a lot to us. That said, we sincerely regret that some aspects of your dining experience fell short. While our restaurant operates with a set team size, we take your observations about service capacity seriously and will review staffing schedules to better align with guest volumes. Nonetheless, we are pleased you appreciated the convenience of our location near dining options and found your room functional. We hope the variety of nearby restaurants added to your stay’s ease. We hope that you will return soon for another pleasant stay. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 2.5/5

Rebecca H. Solo - Confirmed reviews ALL

Staff unfamiliar with room add ons at check in, early check in and late check out added and fee paid when booking was made, first day my room was only partially serviced. Room service dishes (not mine) were left for several days before being cleared from a communal area on the floor looks like they were collected from the front of rooms in the corridor and stored here but not removed - felt dirty. General maintenance, the up button for the lift was pushed through the panel on level 5 remained this way and was still not repaired before I checked out. Again after confirming my late checkout time my access card was still disabled at normal checkout time. It’s frustrating to have to return to reception to have this resolved.

Dear Rebecca, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found the room comfortable; however, we sincerely apologise that several aspects of your stay did not meet expectations. The issues you experienced at check-in, particularly regarding unfamiliarity with your pre-arranged early check-in and late check-out, should not have occurred and we understand how frustrating this would have been. We are also very sorry that your room was only partially serviced on your first day and that used room service items were left in a communal area for an extended period. This is not acceptable and does not reflect our cleanliness standards. Additionally, we regret that maintenance concerns, such as the damaged lift button and the repeated deactivation of your access card despite a confirmed late checkout, were not resolved promptly. Your comments regarding staff engagement, attention to booking details, and general maintenance have been shared with our management team and relevant departments to ensure improvements are made. We appreciate you bringing these matters to our attention, as they highlight important areas where we must do better. Thank you again for your feedback, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Kind regards, Sahan Shanthapriya , Guest Experience Manager

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Other web-users rate our hotel

  • 537 reviews 9.2/10 Location
  • 807 reviews 6.3/10 Room
  • 687 reviews 7.9/10 Service
  • 10 reviews 6.8/10 WiFi
  • 421 reviews 6.8/10 Cleanliness
  • 214 reviews 7.3/10 Breakfast
  • 205 reviews 6.2/10 Value
  • 109 reviews 7.3/10 Vibe

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