Dear C., Thank you for taking the time to share your feedback. We are delighted that you appreciated our location and the swift help from our staff. Even so, we are truly sorry to hear that some elements of your stay did not meet your expectations. The marks you noticed on the linen are not reflective of the cleanliness we strive for, and we sincerely apologise for this oversight. We also regret that the replacement pillow was not comfortable and that the room temperature caused you discomfort. Our team is always available to provide extra fans, heaters, or assistance with the individual air-conditioning controls. Nonetheless, we are grateful for your continued loyalty and are pleased that our team was responsive on the day. We do look forward to seeing you in the future for a better experience. Kindest regards, Nethmi Widanage, Assistant Manager

Dear C., We appreciate you sharing your comments with us. We are delighted that you found your room quiet, comfortable, and spacious. Our team is also glad you appreciated their friendly and accommodating approach, from the swift refill of your shampoo pump to the extra milk and coffee provided without any fuss. It is great that you enjoyed the buffet breakfast with its extended weekend hours, and we are pleased you noticed the handy bar fridge and the range of room service options we offer. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the in-room amenity and the stained curtain, and we apologise for the missing drinks voucher that you should have received as an ALL Accor member. Nonetheless, we are happy you valued our eco-friendly approach with refillable dispensers and tetra pak milk. We are also glad booking via the ALL App was a breeze and that our team could smoothly arrange your extra night with the same perks. We hope to have the occasion to welcome you back in the near future. Kind regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Brian, Thank you for taking the time to share your thoughts with us. We are delighted that you found our staff so friendly and helpful, and that your room felt comfortable throughout your stay. It is great to know our food and menu choices stood out, especially when compared to the nearby Novotel. We are also pleased your last-minute booking worked out smoothly. However, we are sorry that adjusting the air conditioning proved difficult. Our team is always on hand to assist, and we have extra fans and heaters available at reception whenever needed. Nonetheless, we are truly honoured that you consider us the best Ibis you have stayed in. Your Platinum loyalty means a great deal to us. Thank you again; it would be a pleasure to welcome you back. Best regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Alexander, Thank you for your positive feedback. We are delighted that you felt so warmly welcomed by our team. Your words about their friendliness and personal attention mean a great deal, and we are glad they made you feel truly valued. It is wonderful to know that your Platinum loyalty was recognised in a meaningful way. We take pride in showing our most loyal guests how much we appreciate them, and we are thrilled that this stood out during your stay. Our hotel is also ideally placed just a short walk from The Glen shopping centre and Glen Waverley Station, and we hope you were able to make the most of our convenient location. We would love to welcome you back on many more occasions. Best wishes, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Ernest, We appreciate you letting us know about your recent visit. We are delighted that you enjoyed a relaxing stay and found your room to be in good order. However, we are sorry for the oversight with the vent above the shower. Our housekeeping team is always available to address any shortcoming on the spot, and we regret that this detail went unnoticed during your visit. Nonetheless, we are glad that you appreciated the overall comfort of your accommodation and that the new ownership continues to meet your expectations. We hope we can welcome you back in the future. Best wishes, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Casper, Thank you very much for your kind feedback. We are delighted that your check-in was smooth and straightforward. Our team works hard to make sure every arrival is hassle-free, and it is rewarding to know we hit the mark for you. Our hotel is a great base for business travellers like yourself, with easy access to Melbourne CBD and the Dandenong Ranges just 20 minutes away. We would love to welcome you back on many more occasions. Best wishes, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Arthur, We take your feedback seriously and will use it to improve our services. We are pleased that our team made a friendly and helpful impression during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The shortfalls you encountered with the room fittings and fixtures are not reflective of the standard we aim to deliver. Our maintenance team has been informed of your observations regarding the furnishings and door access, and we appreciate you bringing these details to our attention. Our front desk is always available to assist with any in-room concerns, and extra amenities such as fans and heaters can be provided upon request. We also regret that the instructions around towel reuse were unclear; our greener stay programme is designed to offer guests the choice to opt out of daily service while earning loyalty points, and we will review how this is communicated to ensure it feels welcoming rather than inconvenient. We hope that you might consider visiting us again in the future. Kind regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Gary, We are delighted that our location worked so well for your visit. Being close to your family and the function you attended on Saturday made your stay even more convenient. Our team truly appreciated the chance to look after you, from your smooth check-in to helping with your January booking. We are also pleased they could reunite your wife with her phone so quickly. It is lovely to know that every team member you met left such a warm impression. We are glad you found your room clean and airy, and that the parking and bar area made your downtime relaxing. The welcome treat in the fridge is one of those small gestures we enjoy arranging for our guests. We would love to welcome you back on many more occasions. Best wishes, Sandra Garzon, Assistant Manager

Dear R., Guest feedback is important to us, and we appreciate you sharing your impressions. We are pleased that you appreciated our breakfast, coffee, and the cleanliness of the hotel, as well as the ease of booking through the Accor ALL App. That said, we are truly sorry that your experience was impacted by several service shortfalls. The miscommunication regarding your room configuration and the lack of clarity at check-in created unnecessary disruption, and we also regret the inconvenience caused by the faulty telephone and the limited snack availability late at night. The missing housekeeping door tag was another detail we should have handled better. Nonetheless, it is heartening to know that our breakfast host stood out positively, and we thank you for your continued loyalty as an Accor Classic member. We hope to see you again for a more enjoyable experience. Best wishes, Nethmi Widanage, Assistant Manager

Dear L., Thank you for your valuable feedback. We are delighted that our handy location, friendly team, and buffet breakfast all contributed to a pleasant stay. It is wonderful to know you found everything enjoyable and up to standard. We would love to have you return in the future. Kindest regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Dr J., Thank you for sharing such a valuable review. We are delighted that your overall stay with us was a great one, and that you found your bed so comfortable. It is wonderful to know that Annaliya made such a positive impression by promptly arranging your move to a higher floor, and we are glad you loved your new room. That said, we are sorry that our in-room entertainment fell short of what you expected. Our TVs are 40-inch LED Smart TVs, and your comment has been noted for future improvements. Finally, we truly value your kind words about recommending us to your friends and family. Knowing that you would do so means so much to our team. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Sandra Garzon, Assistant Manager

Dear Lisa, Thank you for taking the time to share your thoughts. We are thrilled that you appreciated the upgrade to interconnecting rooms. Our team always tries to make family stays as practical and comfortable as possible. It is wonderful to hear that this made your time with us more enjoyable. We value your loyalty as a Gold member and we are glad we could make your visit a memorable one. We all look forward to seeing you again in the future. Best regards, Sandra Garzon, Assistant Manager

Dear Gregory, We are pleased that your short business stay with us was a comfortable one. We are sorry that your invoice did not reach you as requested. Our front desk team is available 24 hours a day and would be happy to resend it without delay. You can reach us at +6… or by email at H6… Thank you again. We look forward to welcoming you back soon. Kind regards, Sandra Garzon, Assistant Manager

Dear Geoffrey, Thank you for sharing your thoughts. We are sincerely sorry that some aspects of your stay did not meet your expectations. Your feedback on the room furnishings has been noted, and we understand how comfort matters when travelling as a couple. We also regret that your welcome at reception felt less warm than it should have, and we have shared your observations with our front desk team. As for the booking process, our website displays pricing in Australian dollars locally, and our reservations team is always ready to help clarify any details. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Nethmi Widanage, Assistant Manager

Dear Jean, We are so pleased that you had a comfortable stay and that our team made you feel welcome. Our hotel is ideally placed near the station and shopping centre, which we hope made your visit even more convenient. It would be an absolute pleasure to welcome you again in the future. Best regards, Nethmi Widanage, Assistant Manager

Dear M., Thank you very much for your kind feedback. We are delighted that you felt at ease and well looked after during your time with us. It is also wonderful to hear you enjoyed our breakfast and that your overall experience was a happy one. We hope you managed to explore our great location near the shops and dining precinct. We would love to welcome you back on many more occasions. Best wishes, Nethmi Widanage, Assistant Manager

Dear Ila, Thank you for providing your observations. We are delighted that your check-in, accommodation, and departure received your highest ratings, and it is especially rewarding to know that Sahan made a warm impression by offering a genuine resolution to your query. Even so, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The discrepancy between the room you booked and the one allocated is concerning, and we regret any confusion this may have caused. We also acknowledge your comments about the additional charges, the missing wardrobe and drawers, and the condition of the cups, glasses, and bathroom. Our housekeeping team follows a daily service routine, and we are sorry these standards were not reflected during your visit. The comfort of your bed and the availability of pillows are equally important to a restful night, and we regret that this was not your experience. Nonetheless, your recognition of our team, and of Sahan in particular, means a great deal to us. Knowing that a member of our staff could provide a moment of warmth amidst your disappointment highlights the dedication we strive to bring to every guest interaction. We hope that we are able to offer you an improved experience in the future. Kind regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

Dear Byron, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located and your stay so comfortable. It is great to know our team made your check-in fast, easy, and drama free. We are also pleased you appreciated the cleanliness of your room and the friendly service from our staff. Knowing that you consistently enjoy a trouble-free arrival means a lot to us. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Nicole, Thank you for taking the time to share your review. It is good to see that our environmental initiatives caught your attention during your stay. That said, we are truly sorry that your time with us fell short in several areas. The sleeping setup did not provide the rest you deserved, and the condition of the linens and the overall tidiness of your room were not up to our usual standards. Your arrival at breakfast and the service you received there were also disappointing, and we regret that the morning dining setup felt inconvenient. External noise added to your frustration, and we apologize that this impacted your work trip. Nonetheless, we are glad our sustainability efforts left a positive impression. We certainly hope that we can welcome you back again. Best regards, Sahan Shanthapriya, Guest Experience Manager