ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,373 reviews

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Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,373 reviews

TripAdvisor Rating  4.0/5  577 reviews

Acoid

TripAdvisor rating 1.0/5

Juley J TripAdvisor review

Avoid. Hidden charges everywhere. Fees for parking and for using cash. Lights in awkward places making either blindingly bright or dark shadow areas in the room. Room has a dark and heavy mood. Great for vampires! Ridiculously overheated. Feel like we're cooked. Worst shower head possible. Leaky, mounted way too high and not adjustable. Never coming back.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. While our parking does incur a fee, we aim to provide convenience with our secure underground parking and its direct access to the hotel. We acknowledge that our lighting design may not have been to your preference, and we appreciate your perspective on this. Regarding the temperature in the room, our individual heating and air conditioning adjustments are designed to ensure guest comfort, and we regret to hear this was not your experience. Additionally, we understand your concerns regarding the shower facilities and will take your feedback into consideration as we continually strive to improve our guest experience. We are proud of our prime location, just a short walk from the Glen Shopping Centre and numerous dining options, and we believe this offers a great opportunity for our guests to explore and enjoy Glen Waverley. We hope we can welcome you back in the future. Kind regards, Vishabh Verma, Guest Experience Manager

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Rooms appeared to have been recently renovated. Very comfortable beds, lovely and quite.

Dear Guest, Thank you for such a positive review. It is with great joy that we acknowledge your positive impressions of our hotel. We are delighted that you enjoyed the recently updated rooms, the comfort of our ibis Sweet Beds, and the tranquility that ibis Melbourne Glen Waverley offers, all within a stone's throw from the vibrant Glen Shopping Centre and a medley of restaurants. It would be our pleasure to have you return on another occasion. Very best wishes, Vishabh Verma, Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very comfortable, very friendly and helpful staff

Dear Debbie, We would like to thank you for this review about your recent experience in our hotel. Thank you for letting us know that everything met your expectations; we appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards. Vishabh Verma, Guest Experience Manager

Could be better

Customer review rating 2.5/5

David L. Business - Confirmed reviews ALL

the Air Condition heating was not working. Reception was kind to provide a portal heating. While it is not ideal (as the portal heating is noise), it does not impact much, as I had a short stay this trip.

Dear L., Thank you for taking the time to review your stay. We are pleased that you found the booking process through the Thales CWT system to be smooth and that our reception team was able to assist you promptly. However, we are sorry that your stay did not fully meet your expectations. While we understand that the alternative heating solution provided was not ideal, we appreciate your understanding and patience in this matter. We are committed to providing comfortable and well-maintained accommodations, and we acknowledge that the issue with the air conditioning heating was an inconvenience. Nonetheless, we are delighted that you appreciated the attentive service from our reception staff, which is a testament to our dedication to guest satisfaction. Our prime location near Glen Shopping Centre and an array of restaurants, along with our modern facilities, are aspects of our hotel that guests often enjoy. We are looking forward to welcoming you again. All the best! Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Customer review rating 3.5/5

Jennifer J. Families - Confirmed reviews ALL

Only complaint was the tv didn't have SBS reception on the TV and we wanted to watch the Tour De France. That was disappointing.

Dear Jennifer, We would like to thank you for this review about your recent experience in our hotel. We are sorry that some aspects of your stay did not meet your expectations. While we are pleased to offer a range of in-room entertainment options, we understand the disappointment that comes with not being able to enjoy a specific program due to reception issues. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, including access to a variety of channels for their viewing pleasure. We will certainly look into the SBS reception concerns to ensure that all our guests can enjoy their preferred programs without interruption. Nonetheless, we would also like to take this opportunity to highlight the prime location of ibis Melbourne Glen Waverley, which is within walking distance to the vibrant Glen Shopping Centre and an array of delightful restaurants. Whether you're staying for business or leisure, our location serves as an ideal base for exploring the local area and enjoying the conveniences it offers. We hope to welcome you back. Best wishes, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

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Other web-users rate our hotel

  • 494 reviews 8.9/10 Location
  • 849 reviews 6/10 Room
  • 768 reviews 8.1/10 Service
  • 10 reviews 3.8/10 WiFi
  • 400 reviews 5.7/10 Cleanliness
  • 222 reviews 5.9/10 Value
  • 192 reviews 7.3/10 Breakfast

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