Dear Beverley, Thank you for taking the time to review your recent experience. We are pleased that our location suited your needs perfectly, with transport, shops and services all within walking distance. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issue you found with the flooring near the bathroom and that you needed to change rooms as a result. Our team is always on hand to resolve these rare situations promptly. We also hear your thoughts on the bathroom safety and the parking charge for your sister, and we have taken note of your feedback. Nonetheless, we are glad that the length of your stay worked well for your visit and that you found the hotel a convenient base. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Indah, It was a pleasure to receive this great review. We are delighted that you and your partner enjoyed a nice stay with us. Our team takes great pride in making every guest feel welcome, and it is wonderful to know you had a good experience at our hotel. We hope you will return for a memorable stay. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Raymond, Thank you for taking the time to provide your valued comments. We are truly sorry to hear that your stay fell so far short of your expectations. Your comfort and satisfaction matter deeply to us, and we regret that we missed the mark on so many fronts. Our rooms are designed with modern, stylish touches and range from 20 to 24 square metres, with high ceilings to create a sense of space. We understand that preferences for room dimensions vary, and we are sorry this aspect did not suit you. The bathrooms feature fixed showerheads and compact layouts, and while they are intended to be efficient, we acknowledge they may feel snug. We apologise for the breakdown in communication you experienced, from the confusion around your restaurant enquiry to the lack of warmth at check-in and departure. Our team strives to be welcoming and attentive, and it is clear we did not deliver that on this occasion. The restaurant operates from Monday to Thursday for dinner service, and we regret that this was not communicated clearly when you called, leading to unnecessary frustration. Your experience as a Gold ALL member should have included a warm welcome and the recognition you deserve, including your welcome drink. We are sorry this was overlooked entirely. The bar team should also have been able to prepare your drinks with confidence, and we regret that this added to your disappointment. We hope we can provide you with an improved stay in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Richard, Thank you for choosing us and for sharing your review. We are glad you enjoyed your welcome drink and that your overall experience left you with a positive impression. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the confusion around your loyalty status and the parking charges, and we understand how frustrating that must have been after several stays. Our team is always available at reception to review membership details with you directly. We also acknowledge your concern about our team’s system knowledge and the internet speed, and we will take your feedback into consideration. Nonetheless, we value your continued loyalty to ibis Melbourne Glen Waverley and we are pleased that you found your stay satisfactory overall. We hope to have the opportunity of welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Iman, We appreciate your candid feedback; thank you. We are delighted that you found your stay comfortable and that our team could support you with a late checkout for the Melbourne marathon. It is wonderful to hear you appreciated the value and service throughout your time with us. That said, we are sorry the in-room refreshments did not quite match your preferences. Our team is always happy to swap items on request, and we will keep your feedback in mind for future stays. Nonetheless, we are thrilled that your overall experience was a positive one, and we hope you enjoyed exploring the Glen Waverley area, with The Glen shopping centre and local restaurants just a short walk away. We hope to have the pleasure of welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Eric, We really appreciate this positive review of your recent visit. We are delighted that you found your room so suitable for your family stay. It is great that you appreciated our underground secure parking and the short walk to The Glen shopping centre. Our team is especially glad you felt welcomed by their friendly service. We hope you were able to enjoy the convenient location, with restaurants and the train station just minutes away on foot. It would be an absolute pleasure to welcome you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Gordon, We appreciate you letting us know about your recent visit. We are pleased that your room met your expectations and that your overall stay was a comfortable one. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The dimensions of the bathroom and storage areas can feel compact, and we understand how this can be surprising, especially during a business trip. Our reception team is always on hand to assist with any needs that may arise during your visit. Nonetheless, your comfort is important to us, and we are glad you had a satisfactory experience overall. We hope to welcome you back for an improved experience in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Grace, We appreciate your thoughtful review. We are glad you enjoyed our great location and found the hotel easy to reach. Even so, we are sorry that the parking check-in flow caught you off guard. Our team is always available to guide you on arrival. Nonetheless, we are pleased that you found our underground parking simple to use once settled in. It would be our pleasure to have you return on another occasion. Very best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Alison, Please accept our sincere thanks for this glowing review. We are delighted that you found our team pleasant and your room both clean and comfortable. Our hotel sits within walking distance of great restaurants and the Glen Shopping Centre, and we are glad the on-site parking added to your convenience. It is also lovely to hear that you found our booking system easy to use. We value your feedback and your glowing 90% satisfaction score. We look forward to the pleasure of welcoming you back. Many thanks again, Sahan Shanthapriya, Guest Experience Manager

Dear Ji, Thank you for letting us know about your concerns. We are pleased that your booking experience, check-in, and the cleanliness of your room all met your expectations. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your concerns about room access and the unsettling communication you received are taken seriously, and we deeply regret that you felt unsafe as a solo traveller. The lapses in breakfast quality and the shortfall in your room assignment also deserve our sincere apology, as they clearly detracted from what should have been a comfortable eight-night stay. Nonetheless, our team members were glad to have hosted you, and we hope the convenience of our location near the Glen Shopping Centre and public transport was of value during your visit. We hope to welcome you again in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Pauline, Thank you for taking the time to review your recent experience. We are delighted that you found your stay with us to be of a high standard. Our team takes great pride in providing professional service, and it means a lot to know we were able to assist you with your requirements so well. That said, we are sorry that the room temperature was not quite right and that you needed to request a portable heater. Extra heaters are always available from reception, and we are glad our team could help you promptly on this occasion. Nonetheless, we truly value your loyalty as an ALL Classic member and we are pleased you chose to book directly with us. Our hotel is all about making every guest feel comfortable and well looked after. We hope to welcome you back for an improved stay in the future! Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Johan, We thank you for taking the time to provide us with your feedback. We are glad you enjoyed our location and found it convenient for an evening family walk to dinner in the area. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that outside disturbances affected your rest, and we would have been happy to offer earplugs or move you to a quieter room on a higher floor. Our team is also always available to assist with any connection concerns during your stay. Nonetheless, we are pleased that you appreciated our breakfast and that your overall time with us left a positive impression. We hope to see you again soon. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Kaye, Thank you for taking the time to share your thoughts. We are delighted that our staff and restaurant service made such a positive impression, and we will share your praise with the team right away. We are also glad our location in Glen Waverley remains the perfect base for your visits. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Antonios, Thank you for sharing such a valuable review. We are delighted that our team made such a positive impression during your three-week stay. Your kind words about our people mean a great deal to us. We also value your loyalty as an ALL Gold member and are pleased that our program continues to serve you well. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We appreciate your honest thoughts on the morning offering. Our chefs are always happy to prepare eggs to order beyond what is displayed on the buffet, and we regret that the rotation of dishes felt limited during your extended visit. Your feedback will be taken into consideration. Nonetheless, we are glad you found our location so convenient. Being a short walk from The Glen shopping centre, local restaurants, and Glen Waverley station, our hotel provides an ideal base for exploring the area. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Sahan Shanthapriya, Guest Experience Manager

Dear Graeme, Thank you for taking the time to share your thoughts with us. It is wonderful to know you found our hotel clean and tidy during your business trip, and that you enjoyed the meals we served. However, we are sorry that the background sounds from the kitchen and the music in the dining area affected your experience. Our team is always on hand to address such concerns, and we would have been happy to find a quieter spot for you on the evening. Nonetheless, your comfort as a Gold member matters greatly to us, and we are pleased that our location proved convenient for your visit. We hope to have the pleasure of welcoming you again. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Mark, Thank you for reviewing your visit. We are delighted that you found great value in your stay, with both the pricing and our welcoming lobby leaving a positive impression. It is wonderful to know that the parking access also contributed to a convenient experience. However, we are sorry that some aspects did not meet your expectations. We regret the oversight in the bathroom and encourage you to reach out to our team on site whenever something needs attention, as we are always ready to assist. Regarding the TV features, our 40-inch LED TVs are currently not equipped for streaming or internet apps, but we do take your comment into consideration. Nonetheless, our location near The Glen shopping centre and local restaurants remains a highlight for many guests, and we are pleased it suited your plans so well. We hope to have the occasion to welcome you back in the near future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Chin, Thank you for taking the time to review your recent experience. We are delighted that our location made your weekend trip so convenient. Being just a short walk from Glen Waverley train station and The Glen shopping centre means our guests can easily explore everything the area has to offer. Our team is also glad you found your room comfortable and clean. We take pride in providing a restful space where you can unwind after a day out, and it is rewarding to know our housekeeping and front desk staff made a helpful impression. We are pleased that our secure underground parking added to your stay. Having direct access from the car park to the hotel lobby makes arrivals and departures smooth and worry-free. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Alexander, Thank you very much for your kind feedback. We are delighted that you felt so welcome from the moment you arrived and that our team made such a warm impression. It is wonderful to know your room felt spotless and comfortable throughout your stay. Our housekeeping team takes real pride in keeping every space fresh, and we are glad you noticed their care. We are also thrilled that your stay ranks among the best ibis experiences you have had in Australia, it truly means a lot to us. Thank you again; we look forward to welcoming you back soon. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Nur A., Thank you very much for your feedback. We are delighted that you had a comfortable stay and that our team provided clear information about your room and membership benefits. Even so, we are sorry that the room card availability did not meet your expectations. Our front desk team is always happy to provide an extra key card upon request, and we will remind them to offer this proactively for bookings with multiple guests. Nonetheless, we are pleased that you found our service helpful throughout your visit. We do hope to welcome you back in the future. All the best, Sahan Shanthapriya, Guest Experience Manager