ibis Melbourne Glen Waverley

Besides given a different room to what we had booked. And having to ring reception and be changed to a different room(not what Accor members would be generally given; as the staff member told us) the next room was dirty. The bathroom floor was disgusting; hair, marks, brown gunk in between and on the tiles. I had to lay a towel on the floor to walk on.

Friendly staff

Good day, the rooms were clean, and service very professional. only one criticism, I had booked three rooms, 2 x 10 days, 1 x 4 days and 1 x 2 days. the four day stay only had one bed for two male guests, male, asked for two beds, the 2 day stay had two beds for one guests, the two men could not change rooms.

Checked in on the first day, reflected air conditioning issue on 5.30pm. On duty manager told me that a room will be changed. Came back around 2am after celebrating my birthday. Was told hotel was full, but been guaranteed that a room will be changed in the morning. Went to the the reception in the afternoon at 12pm, on duty staff told me need to come back in the evening to check. I went out and came back again at 6pm. On duty staffs again asking me to wait for another 15 minutes which they will send me a key. When I packed everything with my friends, moving luggage from third floor to first floor, the room was still occupied. There was someone’s luggage in the room. It was 6.45pm at that time. More than 24 hours of complaint but your hotel staff was demonstrating such poor customer service. I was a returned customer for more than five times stay within a year. I have also recommended my friend and family to stay at IBIS than Novotel before. But now I will be switching to other hotel. I have such memorable experience for my birthday with IBIS hotel this year. If you think this isn’t matters, great job for losing your loyal customer.

It was my second stay. Your staff are friendly and helpful and I feel at home there…