Aparthotel Adagio Paris 19eme Cité de la Musique 4 stars

Customer review rating (ALL Rating) 4.2/5 354 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located a stone's throw from Parc de la Villette

  • Fitness room

  • Air-conditioned and soundproofed apartments

  • Private indoor car park

  • 24-hour reception

Our accommodation(s)

Hotel location

Aparthotel Adagio Paris 19eme Cité de la Musique

28 Boulevard D Indochine
75019 PARIS
France

GPS:48.885731, 2.397063

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  354 reviews

TripAdvisor Rating  3.5/5  199 reviews

Worst stay

Customer review rating 0.5/5

Asmaa Business - Confirmed reviews ALL

So, this hotel has a major issue with communication between shifts. The night clerk writes down your requests in a notebook, but it seems like the next crew doesn't give a hoot. Spent a whole 8 days with zero internet, and they didn't bother telling anyone on their website. After complaining like five times, the director finally hears me out and says they'll hook me up with a router, just gotta drop a deposit. No biggie. Guess what? No router when I get back to my room at night. Asked the night clerk about it, and he's clueless. Total bummer. Can't get worse than this. Oh, and forget about an iron or a floor cleaner in the room. Asked twice, got no response. Adding to the disappointment, my love for this franchise was short-lived. Thought I'd get the same vibe as my awesome stay in Cadiz, but this Paris experience killed it for me. The whole thing was a letdown, and I'm not feeling the Odagio love anymore. Props to the staff, though – they're nice and all, but that doesn't make up for the letdown. By the way, please, if you're just going to hit me with the same automated response you've used for other complaints, don't bother replying. I gave you guys eight days to fix things up, and it didn't happen. Spare me the generic reply stating the obvious – let's just leave it at that.

Dear Asmaa, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay at Aparthotel Adagio Paris 19eme Cité de la Musique. We understand that the lack of communication between shifts was frustrating for you, especially regarding your requests for internet access. We apologize for any inconvenience caused by the absence of internet in your room, and we regret that this information was not communicated on our website. Your comments have been duly noted, and we will make sure to improve our communication processes to avoid such occurrences in the future. We apologize for the confusion regarding the router, and we understand how disappointing it must have been to not find it in your room as promised. We will address this issue with our staff to ensure that they are well-informed and able to assist guests with their requests promptly. Regarding the absence of an iron or a floor cleaner in your room, we apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration as we continuously evaluate and improve our facilities and amenities. We understand that your experience did not meet your expectations, and we are sorry to hear that it affected your perception of our brand. We appreciate your kind words about our staff, and we will continue to strive towards providing the best possible service to our guests. Thank you again for bringing these matters to our attention. We value your feedback and will use it to improve our guests' experience. Best regards, La Direction

It was bad experience

Customer review rating 0.5/5

Vasanth R. Business - Confirmed reviews ALL

There was no internet connection for many weeks. Neither could arrange for alternate solution. Gym was not functioning. Couldn't avail the laundry bill- which Adagio other branches were able to provide.

Dear Vasanth R., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Aparthotel Adagio Paris 19eme Cité de la Musique. We understand that the lack of internet connection for several weeks and the inability to provide an alternate solution was frustrating for you. We apologize for the inconvenience caused. Regarding the gym, we apologize for its non-functioning during your stay. We appreciate your feedback and will take it into consideration to improve the facilities for our guests. We regret that we couldn't provide you with a laundry bill, which is typically offered at our other Adagio branches. We will make a note of your feedback and strive to enhance our services in the future. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Warm regards, La Direction

Best price/quality hotel in Paris

Customer review rating 5.0/5

Thomas Couples - Confirmed reviews ALL

The hotel staff is as always amazing, listening to requests and acting quick on them. I would recommand anyone staying in Paris to chose this hotel with their eyes closed.

Dear Thomas, thank you so much for your kind words about our hotel staff. We greatly appreciate your recommendation and are delighted to know that we provided you with a positive experience. We look forward to welcoming you back in the future. Best regards, La Direction

It was satisfactory. Definitely not well-located. My room was cold, I doubt it really was 20C.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Some staff were quite helpful while others not so much.

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the location of our hotel. We have taken note of your comments regarding the temperature in your room and the varying levels of service provided by our staff. Your feedback is valuable to us and will be taken into consideration for future improvements. La Direction

Well located close to ease of transportation

Customer review rating 4.0/5

Ms. T. Solo - Confirmed reviews ALL

I had a peaceful stay and the staff were helpful.

Dear Ms. T., Thank you for your review of Aparthotel Adagio Paris 19eme Cité de la Musique. We are delighted to hear that you found our hotel well located and enjoyed a peaceful stay. Our staff takes pride in providing helpful assistance to our guests. We appreciate your feedback and hope to welcome you back in the future. Best regards, La Direction

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Other web-users rate our hotel

  • 364 reviews 7.9/10 Location
  • 660 reviews 6.6/10 Room
  • 465 reviews 7/10 Service
  • 38 reviews 4/10 WiFi
  • 372 reviews 6.7/10 Comfort
  • 288 reviews 5.4/10 Cleanliness
  • 95 reviews 5.9/10 Amenities
  • 93 reviews 4.3/10 Value

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