Mercure Paris Porte de Pantin Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 763 reviews

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Mercure Paris Porte de Pantin Hotel - Image 1
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22 Avenue Jean Lolive, 93500 PANTIN, France

Description

Hotel extras

  • A 5 min. walk from the Grande Halle de La Villette, the Zenith and the Philharmonie de Paris

  • 250 meters from public transportation

  • Private parking w/ electric charging station and direct access to hotel.

  • Bar and restaurant with garden - tree-lined terrace

Our accommodation(s)

Hotel location

Mercure Paris Porte de Pantin Hotel

22 Avenue Jean Lolive
93500 PANTIN
France

GPS:48.890229, 2.39929

Telephone
Fax +33 1 48 44 12 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LEGATO

Indulge in a refined tradition of cuisine. Fresh, seasonal products are preferred by our chef, Axel Ortin, who is committed to serving you a new weekly menu based on products from the market.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  763 reviews

Customer review rating 5.0/5

M. E. F. M. E. F. Business - Confirmed reviews ALL

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Cher(e) M. E. F., Nous vous remercions chaleureusement pour votre commentaire positif et sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement, Hôtel Mercure Paris Porte de Pantin

Customer review rating 2.5/5

Phillip C. Couples - Confirmed reviews ALL

When checking out am asked for my passport. I’ve already given you that and you have all of the information on my profile. Sorry Monsieur, but we don’t keep that information and we can’t access your profile. Then it comes to paying. Please present your credit card. You already have that, I say, just use what is on file and email me a copy of the invoice. Sorry Monsieur, but we don’t keep that information, you will need to present your credit card. Could you email me a copy of the invoice please. Sorry Monsieur, but we don’t have your email address. Apart from David, the excellent concierge, the staff were just rude. We ate in the hotel one night only and that was one night too many. Of the 4 items on the menu 2 were unavailable. The wait staff almost threw our bread on the table, we weren’t asked how our steak should be cooked, we were ignored by the young lady serving at the bar when we went to order a drink. We really felt that we were not welcome in their domain.

Dear Phillip C., Thank you for taking the time to share your experience with us. I sincerely regret that your recent stay at Hôtel Mercure Paris Porte de Pantin did not meet the high standards we strive for. I understand your frustration regarding the check-out process. Our policy requires verification of identity and payment methods to ensure security and privacy for all our guests. I appreciate your feedback regarding the communication by our staff, as it is essential for us to provide a welcoming atmosphere. I will ensure your comments regarding the restaurant service and menu availability are communicated to our team for evaluation and improvement. It is disappointing to learn that your dining experience did not meet your expectations, especially considering the high standards you have experienced at other Accor properties. We value your loyalty to the Accor brand and regret that we did not deliver the experience you have come to expect. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Hôtel Mercure Paris Porte de Pantin

Customer review rating 2.5/5

Julia N. Families - Confirmed reviews ALL

Smaller room than I had at Mercure Villette but more expensive. Uninspiring view of Hotel Ibis in front of my window. We ate in the hotel the first night, which was frankly awful. I have reviewed in Trip Advisor. Breakfast not as good as I’ve had in Ibis plus male staff not very friendly. That being said the reception area is good, and the location ditto for my needs. Garden very pretty and will be lovely to use once the seats have been cleaned.

Dear Julia N., Thank you for taking the time to share your feedback regarding your recent stay with us. I regret to learn that your experience did not meet your expectations, particularly concerning the room size and view, as well as the dining options. Your comments about the breakfast and staff demeanor will be noted as we continually strive to enhance our service quality. I appreciate your positive remarks about our reception area and garden. We are committed to providing a pleasant environment for our guests and will ensure that your concerns are addressed. Thank you once again for your insights. Best regards, Hôtel Mercure Paris Porte de Pantin

Customer review rating 5.0/5

Oana H. Families - Confirmed reviews ALL

Everything went smoothly, from the parking, to the check-in and the rest. The breakfast was delicious and well-stocked

Dear Oana H., Thank you for your kind feedback. We are delighted to hear that you enjoyed a comfortable stay and found our services, including breakfast, to your satisfaction. We appreciate your comments and look forward to welcoming you back in the future. Best regards, Hôtel Mercure Paris Porte de Pantin

Customer review rating 4.0/5

Francisco C. Solo - Confirmed reviews ALL

Comfy hotel, very nice people at the reception,

Dear Francisco C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and appreciated the friendly service from our reception team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Hôtel Mercure Paris Porte de Pantin

Other web-users rate our hotel

  • 197 reviews 8.6/10 Location
  • 429 reviews 6.1/10 Room
  • 425 reviews 8.8/10 Service
  • 7 reviews 4.2/10 WiFi
  • 188 reviews 8.2/10 Breakfast
  • 161 reviews 5.1/10 Cleanliness
  • 91 reviews 4.6/10 Food
  • 15 reviews 3.9/10 Bar

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