Mercure Paris Porte de Pantin Hotel 4 stars

We are frequent stayers at the Mercure Porte de Pantin. It has a very good on site car park, is right on the periferique, and four minutes walk from the Metro. Small clean rooms, no restaurant at weekends, you need to ask for a bath if you prefer to shower only.

Paris transport was on strike, made the choice of the hotel location tricky, bar usually closed for no reason, restaurant closed for two weeks. But room was good quality, and cosy.

Really i enjoy my stay in your hotel, and I like the staff, they are all friendly confortable room .

Hotel provided everything I needed for my stay. I was very grateful for the early check in, having flown in from the states that morning.

Everything was quite well, the room and the all the services, including the breakfast and the welcome drink, special mention to Priscilla, at the reception desk, who kindly made a warmly experience providing all the information and management to make my staying at the best standard.

Overall a pleasant stay at the hotel. Room was nicely furnished. Breakfast was good. Staff were largely friendly. On the day of my check out, however, there were three female receptionists at the front desk - one of whom (the one of did my check out) appeared curt and unfriendly.

Easy check in, room allocated as per request at booking, easy parking, convenient location on peripherique

Everything was fine and the staff was very kind and available!

It’s was good

GOOD LOCATION AND COMFORT

I am extremely satisfied for your service and the atmosphere of the hotel.

I enjoyed staying here more than expected. Hotel entirely clean and staff very helpful

Have stayed in many hotels and this Mercure was wonderful... the staff from the Front Desk and check in and then the following 4 days was very friendly helpful and accommodating. the Restaurant staff in the Restaurant Bistro went out of their way to remembering likes and dislikes. I was very pleased and pleasantly surprised

Nice hotel, in good shape, and the service was okay. I will absolutely recomend this hotel, even the purpose is to visit Paris Center and see all the famous atractions. The Metro is not far away and transport you easily all over.

The Hotel does not live up-to the standards of Mercure at all. * The rooms very extremely small for the high charges per day. I Paid 200 Euros per night. * I was not able to open by big Luggage since there is no enough space to wide open the luggage. * The room does not have a decent table neither a good chair for a business customer * There is no wardrobe nor a shoe stand to maintain the dress and shoes for long business stay. * There were only 2 hanger to keep up the dress. what a pity. * The toilet closet was too narrow against the wall and even to sit decently and need to hit the wall. * The bathroom shower was too small in size and the water does not have any pressure. The water was coming very slowly and i need to stand in the water for long enough to take bath. * On 28th September morning @ 9 am. the warm water was not coming from the shower and i need to take a cold bath. I tried to reach the room service but there was no response. When i tried the reception it was continully engaged. Infact i had fever the entire day due to cold shower. Later i checked with the reception, they informed that all the guests were using at the same time and the water heater was not working properly. I am surprised how such a big hotel does not even have a proper maintenance of the basic things like water. * The Shower room was not cleaned properly and i could see black and yellow stains in the corners. * The wifi bandwidth was very bad in the room, that even small you-tube videos and other web sites were much taking time. I need to disconnect several times. * The TV was too big for such a small room and does hat much English channels for a foreign traveller. Out of 70 channels, there were only 2 English news channel and not even a single entertainment channel. * The lifts were stinking badly may be due to poor quality of cleaning material or anything. Overall i am dissatisfied the overall stay from 22nd Sep to 28th Sep. I had stayed in Paris in much cheaper hotels before, but did not have so much issues. Lot of work needs to be done if the hotel needs to win customer trust and loyalty. Please take care.