Mercure Paris Porte de Pantin Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 815 reviews

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Mercure Paris Porte de Pantin Hotel - Image 1
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22 Avenue Jean Lolive, 93500 PANTIN, France

Description

Hotel extras

  • A 5 min. walk from the Grande Halle de La Villette, the Zenith and the Philharmonie de Paris

  • 250 meters from public transportation

  • Private parking w/ electric charging station and direct access to hotel.

  • Bar and restaurant with garden - tree-lined terrace

Our accommodation(s)

Hotel location

Mercure Paris Porte de Pantin Hotel

22 Avenue Jean Lolive
93500 PANTIN
France

GPS:48.890229, 2.39929

Telephone
Fax +33 1 48 44 12 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Legato

Our new bar lounge and restaurant LEGATO welcomes you to its warm and cozy surroundings. Let yourself be tempted by our seasonal menu of dishes made with fresh produce, accompanied by our Grands Vins Mercure and seasonal cocktails.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  815 reviews

TripAdvisor Rating  3.9/5  258 reviews

Customer review rating 5.0/5

Iain K. Couples - Confirmed reviews ALL

Visit Paris for a gig… wanted somewhere close to the venue

Dear Iain K., Thank you for your positive feedback. We are delighted to hear that our location was convenient for your visit to Paris. It is our pleasure to provide a comfortable stay for our guests. Best regards, Hôtel Mercure Paris Porte de Pantin

Customer review rating 0.5/5

William K. Families - Confirmed reviews ALL

after the first day of arrival I mentioned to the reception that the toilets were smelling, the smell was diffusing in the room. After acknowledgement, nothing was done to propose an laternative or to solve the issue.

Cher William K., Merci d'avoir partagé votre expérience. Nous vous prions de bien vouloir nous excuser pour les désagréments que vous avez rencontrés durant votre séjour. Vos commentaires concernant l'odeur dans la suite ont été pris en compte, et nous prenons ces préoccupations très au sérieux. Nous apprécions votre compréhension et espérons mieux vous servir à l'avenir. Cordialement, Hôtel Mercure Paris Porte de Pantin

Customer review rating 2.5/5

Yibin C. Business - Confirmed reviews ALL

1. There is a new Ibis building newly built between the Mercure hotel and the street, rending zero view towards the street. 2. On a not busy Monday, my reservation did not got upgraded despite being a Golden All member. 3. At 23h15 the fire alarm started to ring and I had to evacuate. It turned out to be a false alarm. Apparently it was caused an ill-behaved guest who smoked in his room. However the staff denied it despite some guests knowingly mentioning the room number of this guest. 4. Breakfast has field to improve, coffee tastes bad and only fruit is the fruit salad which is not very fresh. 5. No désinfectant in fitness room.

Dear Yibin C., Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Paris Porte de Pantin. I regret to hear that your experience did not meet your expectations. I understand your disappointment with the construction of the new Ibis building affecting the view, as well as the lack of an upgrade for your reservation. While we aim to provide the best possible experience for our Golden All members, upgrades are subject to availability and cannot always be guaranteed. I apologize for the inconvenience caused by the fire alarm. Safety is our utmost priority, and we take such incidents seriously. I appreciate your understanding in this matter. Furthermore, I acknowledge your concerns regarding the breakfast quality and the cleanliness of the fitness room. Your comments will be reviewed to enhance our offerings and facilities. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Best regards, Hôtel Mercure Paris Porte de Pantin

Customer review rating 4.5/5

Julie H. Business - Confirmed reviews ALL

Hotel experience was great, the plastic undersheet on the bed made for some very hot sleeping which wasn't the best - apart from that everything else was excellent

Dear Julie H., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed the location and breakfast. We appreciate your comments about the bedding, and we will take your observations into consideration for future improvements. Goodbye, and best regards, Hôtel Mercure Paris Porte de Pantin

Poor service

Customer review rating 0.5/5

Ckk Families - Confirmed reviews ALL

Faulty item not replace for 3days Every night the answer is the day shift didn't replace Final day say they have no replacement

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Other web-users rate our hotel

  • 212 reviews 8.5/10 Location
  • 443 reviews 6.5/10 Room
  • 454 reviews 8.9/10 Service
  • 6 reviews 5.6/10 WiFi
  • 193 reviews 8.1/10 Breakfast
  • 169 reviews 6.4/10 Cleanliness
  • 90 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.