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Hotel Mercure Paris 19 Philharmonie La Villette 4 stars

Customer review rating 4.0/5 2,436 reviews

ALLSAFE approved hotel

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Hotel Mercure Paris 19 Philharmonie La Villette
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+ 20 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Spacious Family Rooms for up to 4 people

  • Hotel near public transport, opposite Zenith

  • Private car park with direct access to the hotel

  • 17 seminar rooms, including 9 with natural light

Hotel location

Hotel Mercure Paris 19 Philharmonie La Villette

216 Avenue Jean Jaures
75019 paris
france

Tel: +33144841818

Fax: (+33)1/44841820

Check-in from 15h00

Check out up to 12h00

  • PORTE DE PANTIN :  PC2-115 PORTE DE PANTIN

  • PORTE DE PANTIN :  5 PORTE DE PANTIN

  • TRAMWAY :  T3 bis PORTE DE PANTIN

  • By plane

    CHARLES DE GAULLE At 20km / 12.43 miles

  • By train

    GARE DU NORD At 3km / 1.86 miles

GPS :48.8889580678, 2.3940970661

Hotel services

LEntrepôt

Sharing and a sunny disposition are the norm at our restaurant, L'Entrepôt, which invites you to sample French cuisine with simple yet tasty dishes. All dishes are prepared using fresh products.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
    • Room service Additional charge
Meetings/Events
  • 17 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 182 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 182 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • Italian
    • English
    • German
    • French
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Car park
    • Private

Our accommodation(s)

Enjoy the comfort of our spacious Classic Rooms, or treat yourself to the experience of our Privilege Rooms located on higher floors. With great comfort, elegance and upscale equipment, they include Nespresso machine, robes, slippers, and free soft drinks. Our Bedroom Suites are also at your disposal, offering a living area with sofa for a moment of relaxation, and a bedroom area with upscale bedding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 270

  • Maximum capacity: 230 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Hotel Mercure Paris 19 Philharmonie La Villette

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,436 reviews

TripAdvisor Rating 3.5/5

1,007 reviews

Very practical location near the Zenith and Tram networks

Customer review rating 4.5/5

Anthony Business - 08/10/2021 Confirmed reviews ALL

Our one night stay in central Paris went very well. Romms very clean and well prepared with tea, coffee etc and water. This always pleases me as I have medication to take every morning. Breakfast was good, had ham and eggs and some strong coffee. Overall totally satisfied with our stay.

Average

Customer review rating 3.0/5

Graham W. Business - 04/10/2021 Confirmed reviews ALL

Great staff but facilities are old and tired. Hotel in need of maintenance

Bed bugs - but one amazing employee

Customer review rating 1.5/5

Alex A. Families - 09/09/2021 Confirmed reviews ALL

My first night was disgusting- there turned out to be bed bugs in the first room of which I have pictures of & pictures of bite marks to prove it. The hotel has accused me of lying. There was one very nice man who worked the night shift that helped me locate my phone when I thought it was stolen in the hotel (it was not, I was mistaken) and he was most amazing at understanding how scared and anxious I was for visiting another country for the first time when I do not speak the language (French). Other than that- this hotel was mediocre at best, definitely not a 4 star. In America, we would give this 2.5 stars.

Restful stay

Customer review rating 4.0/5

Anonymous Couples - 26/07/2021 Confirmed reviews ALL

Room was great, bed was great. AC working on summer days. Clean, decent. Only problem, cold water pressure was really low, so you could only use the shower with very low flow of water. Good for the environment but annoying.

Very convenient location and friendly service

Customer review rating 3.5/5

Hubert W. Couples - 14/07/2021 Confirmed reviews ALL

I must say that it is because this hotel is at walking distance from my son’s flat and the personal is very kind and helpful that I will keep in using it. In contrast , The maintenance of the place is very poor and not to Mercure’s standard which I “tolerate” for now because of COVID…

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 19 Philharmonie La Villette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is also always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte FOSTER│ Responsable Hébergement

Complicated

Customer review rating 3.5/5

Anonymous Solo - 17/05/2021 Confirmed reviews ALL

Good service but room was quite old.

Good Stay during Lockdown

TripAdvisor rating 5.0/5

sailgirl Business - 04/12/2020 TripAdvisor review

For anyone with business at the Philharmonie de Paris or anywhere in that vicinity, this hotel is your best bet. Also, being located just a few steps from the Metro you could be in the center of the city and all its sights and attractions quite easily and inexpensively in about 15 minutes. The room I had - upgraded to a suite - was huge, well appointed and thankfully with many electrical outlets available for charging various devices. Wifi was free, fast and reliable. Shower was good with decent water pressure and ample hot water. Due to covid restrictions and measures, service was limited - no daily housekeeping - but fresh towels were provided upon request and for longer stays, we were offered the option of switching to a clean room mid-week. Breakfast was brought to the room by pre-arranged time and though simple - yogurt, fruit, croissant, cheese, fruit and coffee - it was filling enough. Traveling to Paris for business during a stringent lockdown was made as seamless as possible by the friendly and extremely helpful staff.

Satisfied

Customer review rating 3.5/5

Anonymous Solo - 31/08/2020 Confirmed reviews ALL

I stayed here for 6 nights. Staff was nice and accommodating during these unprecedented times. I was given a bigger family room despite the fact that there was only one room type available (classic). Since room could not be cleaned due to Covid, I was offered a new room halfway through my stay.

Dated hotel

Customer review rating 3.0/5

Kb Families - 14/08/2020 Confirmed reviews ALL

Stayed here as did about 13 years ago, well located. But hotel has deteriorated in that time. Stuffing coming out of chair in lobby greeted us, shabby rooms with limescale ridden toilets. No soap in one room and had to use shampoo.

Good

Customer review rating 4.0/5

Anonymous Solo - 11/08/2020 Confirmed reviews ALL

It was good. The safety near the hotel is not the best condition, but no problem because we have a station just in front of the hotel. They didn’t change my bath towels at all during my stay, but I think it’s because of the virus.

Not worth 4 stars

Customer review rating 1.0/5

Anonymous Couples - 13/07/2020 Confirmed reviews ALL

Switched rooms multiple times, rooms weren't hotel-level clean (less clean than a normal hotel should be). Older reviews from other people saying that the bathtub was broken are not fixed (our tub was also broken).

Not a good expereince

Customer review rating 1.5/5

Phil P. Families - 09/07/2020 Confirmed reviews ALL

We checked into the hotel and were not impressed with the facility from the moment we walked it. It was very old, not kept up well. We booked a large room with extra space, and they gave us a room on third floor that looked like it was from the 1970s. The Carpet was old and dirty, and the place did not smell fresh. When complained they gave us a cleaner and nicer room on the fourth floor. Not sure why they did not give that same room when we checked in. There was no working wifi in the hotel unless we went to the second floor to a dark meeting room. The website says they have wifi. They nickel and dime you for everything extra. When we asked for a water bottle at the front desk they charged for it. When we asked for a mask for covid, they charged for it. We would not recommend this hotel to other guest who want a most positive experience

Not what I expected from Mercure

Customer review rating 2.0/5

Anonymous Couples - 06/07/2020 Confirmed reviews ALL

During Check-In, no recognition of my Platinum Member Status, no offering of a Drink-Voucher or Upgrade, no Information reduced Service and Housekeeping due to Covid-19.

Well located and pleasant crew

Customer review rating 4.5/5

Ttoussaint Families - 03/03/2020 Confirmed reviews ALL

We spent couple of night in this hotel and realy did appreciate the experience. Parking is a plus and also vicinity of Metro to reach any place in Paris. People very nice making your stay pleasant We will come back

Great location

Customer review rating 4.5/5

Elaine P. Couples - 02/03/2020 Confirmed reviews ALL

Great stay, friendly staff and perfect location for Zenith. We will definitely stay again

Nice stay

TripAdvisor rating 3.0/5

mstevo7 27/02/2020 TripAdvisor review

Room was big, arrived early and the room was available so we could drop off our backs which was nice. When checking out, we were able to leave the bags behind the desk and go out for the day. This was very handy. The only disappointing bit was there was no wifi for the weekend.

Good stay

Customer review rating 4.0/5

Michael Families - 26/02/2020 Confirmed reviews ALL

Location was good, very close to the metro. The staff were very helpful. We didn't have Wifi for the entire stay so this was our only moan.

Customer review rating 2.5/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

Room was not made up when I entered the room.

Terrible food and coffee, Mini Gym in bad state with dangerous equipment

Customer review rating 3.0/5

Chris M. Business - 04/02/2020 Confirmed reviews ALL

The breakfast buffet and the coffee were terrible. The condition of the "minigym" was terrible. The equipment is not well-kept and the exercise bike is very dangerous because the seat pin does not fit - I almost got my foot crushed when the seat came crashing down while I was riding it. The only reason I would stay in the future is that it is well located for the annual conference I attend in Grande Halle de La Villette

good

TripAdvisor rating 4.0/5

P B Family - 17/04/2019 TripAdvisor review

a little bit out of the centre but ok for the Philarmonie and the Touthankamon expo. Therefore the hotel was full of Asian tourists and students, making a very noisy hall and disturbing the lifts. Staff is friendly and pro.

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