Hotel Mercure Paris 19 Philharmonie La Villette 4 stars

We checked into the hotel and were not impressed with the facility from the moment we walked it. It was very old, not kept up well. We booked a large room with extra space, and they gave us a room on third floor that looked like it was from the 1970s. The Carpet was old and dirty, and the place did not smell fresh. When complained they gave us a cleaner and nicer room on the fourth floor. Not sure why they did not give that same room when we checked in. There was no working wifi in the hotel unless we went to the second floor to a dark meeting room. The website says they have wifi. They nickel and dime you for everything extra. When we asked for a water bottle at the front desk they charged for it. When we asked for a mask for covid, they charged for it. We would not recommend this hotel to other guest who want a most positive experience

During Check-In, no recognition of my Platinum Member Status, no offering of a Drink-Voucher or Upgrade, no Information reduced Service and Housekeeping due to Covid-19.

We spent couple of night in this hotel and realy did appreciate the experience. Parking is a plus and also vicinity of Metro to reach any place in Paris. People very nice making your stay pleasant We will come back

Great stay, friendly staff and perfect location for Zenith. We will definitely stay again

Room was big, arrived early and the room was available so we could drop off our backs which was nice. When checking out, we were able to leave the bags behind the desk and go out for the day. This was very handy. The only disappointing bit was there was no wifi for the weekend.

Location was good, very close to the metro. The staff were very helpful. We didn't have Wifi for the entire stay so this was our only moan.

Room was not made up when I entered the room.

The breakfast buffet and the coffee were terrible. The condition of the "minigym" was terrible. The equipment is not well-kept and the exercise bike is very dangerous because the seat pin does not fit - I almost got my foot crushed when the seat came crashing down while I was riding it. The only reason I would stay in the future is that it is well located for the annual conference I attend in Grande Halle de La Villette

Extremely neglected room (802): AC dis functioning (no heating), ceiling not ok, toilet not ok, one corner dirty (photos are at your disposal). When I asked for an other room the receptionist refused but after 45 minutes they came to me and offered me an other room which was ok.

We went for various concerts at Philharmonie de Paris. Its so convenient.

Bedroom very worn down, no appreciation of Club Accor status, lack of amenities

Terrible - staff member was so rude to us, laughed in our face - we had requested adjoining rooms as we have 4 young children and was not willing to help our at all - after she threw her pen down and walked off like a stroppy teenager, another person came to help and resolved the problem and gave us adjoining rooms with one less bed - but at least it was problems solved

It was a nice time in Paris, the hotel is located far away from the center, but near to the transport lines which you can easily reach the right place without lost too much time. The Services in the Hotel follow the standard for Mercure, people really dedicated to support you as you need.

Strikes were very present so my stay at the hotel was very short

The staff are lovely and very helpful, but the rooms we had were seemed to be tired in places. Bathroom panels coming away and shower attachments. Carpets were stained and not as inviting as the previous stay at this hotel 4 years ago. However, as said the staff couldn't be more helpful, especially as it was middle of the transport strikes and cuffufel.