ibis budget Paris Porte de Pantin 2 stars

Customer review rating (ALL Rating) 4.0/5 761 reviews

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Description

Hotel extras

  • Family Room and buffet breakfast

  • Paid, undercover private car park

  • A 2-minute walk from the RER E to Paris

  • A 15-minute walk from Parc de la Villette

  • Stade de France: 20-minute drive

Our accommodation(s)

Hotel location

ibis budget Paris Porte de Pantin

96-98, Avenue du Général Leclerc
93500 PANTIN
France

GPS:48.896831, 2.403697

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Join us every morning for a delicious and energizing breakfast! The perfect choice for a successful start to the day! A breakfast offer adapted for your pleasure and health, served as a buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  761 reviews

Customer review rating 4.0/5

Sophie W. Families - Confirmed reviews ALL

They’re not kidding when they say budget. The first room I was in smelled strongly of cigarettes and you had to run around in the shower to get wet. To be fair, they did move me when I complained, but none of the rooms appeared to be heated to the point where we had to request more blankets and portable heaters to be put in our bedrooms. There were nine of us staying in the hotel. There is no real lounge or place to meet. If you want to hang out, you have to eat out or find a bar or café. The vending machine is pitiful. The only thing I would say is the kitchen and bedrooms are at least clean, the breakfast (pay extra) decent and the staff as helpful as they can be. Pantin is a short Metro ride away from the centre of Paris and the Metro stop a short walk from the hotel. Oh, and don’t mess up your bookings, especially if you opt for the non refundable option. When I was booking, the website kept telling me that my bookings had failed but they hadn’t, so I ended up having to pay for half the hotel! There was nobody to talk to when I tried to sort out the confusion except chatbots, clueless receptionists and somebody in Texas who may or may not have been a real person. I also think my son left his necklace by the bed and I have tried to contact them to see if they’ll return it to us and I’m being ghosted. I guess you get what you pay for. Good luck.

Dear Sophie W., Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your candid comments, as they provide us with valuable insights into our guests' experiences. I sincerely apologize for the initial discomfort you encountered due to the odor in your first room. While we strive to maintain a pleasant environment, we recognize that this does not always meet our guests' expectations. I am glad to hear that our team promptly addressed your concerns by relocating you to another room. Regarding the heating issues and the amenities available, we appreciate your observations. Our hotel is designed to provide budget-friendly accommodations, and while we do offer basic facilities, we acknowledge that our guests may seek a more comprehensive communal space. I regret to learn about the difficulties you faced during your booking process and the challenges in retrieving your son’s necklace. Please be assured that we take guest concerns seriously, and I will pass along your comments to the appropriate departments. Thank you once again for your input. We wish you safe travels in the future. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 2.5/5

Kayembe M. Solo - Confirmed reviews ALL

I was wondering how can people have to do something like that. Very upset about the problem. Thanks.

Dear Kayembe M., Thank you for your feedback. I sincerely regret to learn about the unfortunate incident regarding your personal belongings. Please be assured that we take such matters seriously and continuously work to ensure a secure environment for our guests. Best regards, ibis budget Paris Porte de Pantin.

Customer review rating 4.5/5

Touche P. A. M. P. Business - Confirmed reviews ALL

Agreable !

Bonjour Touche P. A. M. P., Nous vous remercions pour votre retour positif. Nous sommes ravis d'apprendre que votre séjour A. été confortable et que notre équipe A. su répondre à vos attentes. Votre satisfaction est notre priorité. Cordialement, Lara

Customer review rating 4.0/5

Carlos A. Solo - Confirmed reviews ALL

5 min away from Pantin train station, small but clean room. Added the breakfast and didn't disappoint.

Dear Carlos A., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness of your room and found our location convenient. It is gratifying that our breakfast met your expectations. We look forward to welcoming you back. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 1.5/5

Daniel B. Families - Confirmed reviews ALL

The hotel was fairly priced but was disgustingly dirty. The carpets, the floors, there was mold in our room. I would never stay here again.

Cher Daniel B., Nous vous remercions d'avoir partagé vos commentaires concernant votre récent séjour. Nous regrettons sincèrement que la propreté de votre chambre n'ait pas été à la hauteur de vos attentes. La propreté est une priorité pour nous, et vos remarques seront prises en compte alors que nous nous efforçons continuellement d'améliorer nos services. Au revoir et meilleures salutations, ibis budget Paris Porte de Pantin

Other web-users rate our hotel

  • 479 reviews 8.4/10 Location
  • 918 reviews 5.2/10 Room
  • 593 reviews 8.5/10 Service
  • 14 reviews 7.4/10 WiFi
  • 441 reviews 6.7/10 Cleanliness
  • 295 reviews 6.2/10 Breakfast

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