ibis budget Paris Porte de Pantin 2 stars

Customer review rating (ALL Rating) 4.0/5 719 reviews

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96-98, Avenue du Général Leclerc, 93500 PANTIN, France

Description

Hotel extras

  • A 15-minute walk from Parc de la Villette and the Zénith.

  • Paying undercover private car park on site.

  • RER E is a 2-minute walk away for quick access to the center of Paris.

  • Family rooms for up to 5 people

  • Direct transport access to Stade de France in 25 min for matches/concerts.

Our accommodation(s)

Hotel location

ibis budget Paris Porte de Pantin

96-98, Avenue du Général Leclerc
93500 PANTIN
France

GPS:48.896831, 2.403697

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Join us every morning for a delicious and energizing breakfast! The perfect choice for a successful start to the day! A breakfast offer adapted for your pleasure and health, served as a buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  719 reviews

Customer review rating 0.5/5

Anna R. Families - Confirmed reviews ALL

I was charged 3 times for the room and 2 weeks later waiting for someone to contact me to process the refund. No communication whatsoever on all my attempts to get a response.

Dear Anna R., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the billing issues and the delay in communication. We value your concerns and will review our processes to improve our guest experience. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 1.5/5

Marina G. Families - Confirmed reviews ALL

The hotel shouldn’t have the accor flag on it. I know Ibis budget is expected to be simple but this was too much. The hotel is not clean, our floor was smelly, the room was missing soap. Only the ar conditioning was the only positive thing

Dear Marina G., Thank you for your feedback. I regret to learn that your experience did not meet your expectations regarding cleanliness and amenities. We strive to maintain a high standard and your comments will be taken into consideration for future improvements. Goodbye, and best wishes from ibis budget Paris Porte de Pantin.

Customer review rating 2.0/5

Stefan P. Friends - Confirmed reviews ALL

Ut was very clean. When we entered the room the upper bed was not made . I had to make my bed myself. The AC didn't always work . The staff was super nice but not many of them spoke English

Dear Stefan P., Thank you for your feedback. We appreciate your comments regarding cleanliness and the comfort of your room. We will review the matter of bed preparation and air conditioning functionality. Additionally, we strive to improve language support among our staff to enhance guest experiences. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 0.5/5

Luigi A. Families - Confirmed reviews ALL

We arrived on the evening of Saturday, May 23rd, at 11:00 PM. We encountered a long line at the reception desk for check-in, with only one person managing everything, with guests waiting for amenities like sheets and pillows. It was a family trip and we had booked a room for four. We were assigned a room with the room number and door code written on a piece of paper. We opened the door and found that the room was already occupied by five half-naked twenty-year-old girls. We returned to reception and the poor man told us that the previous colleague hadn't registered the room. Meanwhile, the girls arrived to complain because their code no longer worked. They were given the same piece of paper with the same code that had been given to us. We were assigned two rooms for two because the four-person rooms were no longer available. This was an inconvenience for us because with a two-year-old child, we would have preferred to all be together. Given what had happened, my wife specifically asked that the room change be properly recorded in the system and that a note be left for the new person when the shift changed. At 4:00 AM, the fire alarm went off. It was obviously a false alarm. The firefighters also arrived. That morning, Sunday, May 24th, we went to breakfast, which was included, and were asked for our room number. One of the two rooms hadn't been registered. We explained what had happened again and again asked for it to be noted somewhere. During breakfast, the fire alarm went off again. No firefighters this time. On Sunday evening, we returned to the room at 7:00 PM asking for information on a nearby place to eat, but were given incorrect information. While we were in the room, the person who had assigned us the room entered without knocking because they had no record of the room being registered. It was the same person. Our friends arrived at the hotel later and their code no longer opened the door to their room. They went to the desk thinking the room had been reassigned, but the problem was that the door buttons stuck when pressed. The next morning, Monday, May 25th, we went for breakfast. They asked us for our room numbers, and everything seemed fine. When we were about to leave the hotel at 10:00 AM, we went to the desk to tell them which rooms we were leaving and were told again that one of the two rooms wasn't registered. At this point, and only then did my wife protest more vehemently and was told to calm down because "it's not my fault if the person who was there before me made some mistakes." Throughout all this, there was always a diary open on the desk, which I assume is there to hand over the reins. The rooms were clean, and the breakfast was decent (not great). Everyone who worked at the front desk on May 23rd, 24th, and 25th should be fired immediately.

Dear Luigi A., Thank you for your feedback regarding your recent stay at ibis budget Paris Porte de Pantin. I sincerely apologize for the numerous inconveniences you encountered during your visit. It is regrettable to hear about the challenges you faced at check-in, particularly with the room assignment and the confusion regarding registration. We strive to ensure our guests have a seamless experience, and it is clear we fell short in this instance. I am also concerned about the issues you reported regarding the fire alarms and the subsequent staff interactions. Your comments about the reception staff's handling of your situation will be taken seriously as we continually aim to improve our service. Furthermore, I appreciate your acknowledgment of the cleanliness of the rooms and the breakfast provided. We value your insights, as they help us identify areas for improvement. I hope you will consider giving us another opportunity in the future to provide you with a better experience. Goodbye, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Thierry D. Friends - Confirmed reviews ALL

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Cher Thierry D., Nous vous remercions pour votre commentaire positif. Nous sommes ravis que vous ayez passé un bon séjour chez nous. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau très bientôt. Cordialement, ibis budget Paris Porte de Pantin

Other web-users rate our hotel

  • 469 reviews 8.3/10 Location
  • 869 reviews 4.9/10 Room
  • 565 reviews 7.9/10 Service
  • 17 reviews 7.9/10 WiFi
  • 405 reviews 6.1/10 Cleanliness
  • 293 reviews 5.9/10 Breakfast

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