Mercure Istanbul Umraniye 4 stars

Customer review rating (ALL Rating) 3.9/5 103 reviews

Mercure Istanbul Umraniye - Image 1
Mercure Istanbul Umraniye - Image 2
Mercure Istanbul Umraniye - Image 3
Mercure Istanbul Umraniye - Image 4

Description

Our accommodation(s)

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTANBUL
Turkey

GPS:41.028724, 29.116724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  103 reviews

TripAdvisor Rating  4.0/5  258 reviews

Beautiful Hotel with Very Kind, Supportive Staff

TripAdvisor rating 5.0/5

Discover711106 TripAdvisor review

I love this Mercure Hotel. It is truly beautiful, but most of all, the staff are extremely nice, which for me makes the stay really worthwhile. Ali and Gülten of the staff were two of the kindest people I have ever met. I hope to come back here again 🙏

Perfect! Gulten is the best.

TripAdvisor rating 5.0/5

Culture02589636416 TripAdvisor review

Gulten is the absolute best, she deserves a raise with how friendly and perfect she cleans. The room is always sho clean and she always is kind to us.

Service and Cleaning

TripAdvisor rating 5.0/5

Ho M TripAdvisor review

Gülten is wonderful and was very nice and Kind! Thanks for everything!

Dear Guest, Thank you for choosing the Mercure Istanbul Umraniye Hotel. We were pleased to learn that we met your expectations during your visit. We hope to welcome you back to the Mercure Istanbul Umraniye Hotel soon. Sincerely, Mercure Istanbul Umraniye Hotel Management

Customer review rating 4.5/5

Klaus L. Business - Confirmed reviews ALL

Nice hotel with friendly staff. Good breakfast, only scrambled eggs were missing. Good equipped rooms.

Hotel with sewage problems

TripAdvisor rating 2.0/5

Emily L TripAdvisor review

Stayed here with my partner whilst recovering from surgery. We were hopeful when we first walked in as the communal amenities are nice however the room stank of sewage due to the bathroom. It was such a foul smell that my partner and I were both gagging. The smell mainly came from the shower. We changed room due to this and then this room started having a big leak from the window. If we weren’t in the room at the time, our belongings and devices would’ve been ruined. We then moved to a third room which also smelled horribly. I wouldn’t recommend this hotel until they get their sewage problems sorted.

Dear Guest, Thank you for your comment. We sincerely apologize for your negative experience. Our guest satisfaction is very important to us, and your feedback helps us improve our service. We want you to know that we will take the necessary measures to prevent this issue from happening again. We look forward to welcoming you back to our hotel as soon as possible to ensure your satisfaction. Sincerely, Mercure Istanbul Umraniye Hotel Management

In partnership with TripAdvisor

Other web-users rate our hotel

  • 95 reviews 7.9/10 Location
  • 203 reviews 6.4/10 Room
  • 336 reviews 9.2/10 Service
  • 23 reviews 1.7/10 WiFi
  • 135 reviews 8/10 Cleanliness
  • 95 reviews 8.6/10 Breakfast
  • 87 reviews 8.5/10 Food
  • 58 reviews 8.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Istanbul