Mercure Istanbul Umraniye 4 stars

Customer review rating (ALL Rating) 4.0/5 101 reviews

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Alemdag Cad Site Yolu Sokak, No 20 Umraniye, 34768 ISTANBUL, Turkey

Description

Hotel extras

  • Conveniently located within walking distance of metro stations and major shopping malls.

  • Fully equipped meeting rooms and ballrooms, premium facilities, and Free high-speed Wi-Fi.

  • njoy complimentary indoor and outdoor parking, with ample space available for minibuses.

  • Easy access to major business districts.

  • Within walking distance of shopping malls and international hospitals.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Twin Beds

Photo out of - Superior Room with Twin Beds

Superior rooms are equipped with laptop size safe, air conditioning, working desk, hairdryer, free toiletries, shower, flat-screen TV and minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Deluxe rooms are equipped with laptop size safe, air conditioning, working desk, hairdryer, free toiletries, shower, flat-screen TV and minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Room with 1 double size bed and 1 single bed. Superior rooms are equipped with laptop size safe, air conditioning, working desk, hairdryer, free toiletries, shower, flat-screen TV and minibar.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

King Suite with Terrace

Photo out of - King Suite with Terrace

Deluxe Suite rooms are situated on the top floor of the hotel and has its own terrace. Suites has seperate living room and are equipped with laptop size safe, working desk, jacuzzi, 40 inch 2 flat-screen TVs, bathrobe and slippers and minibar.

  • Views:

    City View or Forest view

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTANBUL
Turkey

GPS:41.028724, 29.116724

Telephone
Fax +90 216 631 20 20

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service
  • 124 rooms
  • 2 rooms for people with reduced mobility
  • 60 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

Room service

  • Cold snacks
  • Hot meals

Business

6 Meeting rooms

  • On site

Meetings & Events

Number of Meeting Room
6
Surface of the largest room
425 m²  /  4574.658 sq ft
Maximum seats capacity
120
Maximum capacity for banquets
250
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  101 reviews

Customer review rating 5.0/5

Israr Y. Solo - Confirmed reviews ALL

Dear Israr Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient, as well as our staff's friendliness throughout your visit. It is our goal to provide a comfortable experience for all our guests, and your recommendation means a lot to us. We hope to welcome you back to Mercure Istanbul Umraniye in the future for another enjoyable stay. Best regards, Mercure Istanbul Umraniye

Customer review rating 4.5/5

Klaus L. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Angela M. C. Solo - Confirmed reviews ALL

Sayın Angela M. C., Geri bildiriminizi paylaştığınız için teşekkür ederim. Buz temininde yaşadığınız sıkıntı için özür dilerim. Yorumlarınız kaydedilmiştir ve gelecekte hizmet yanıt verme yeteneğimizi geliştirmek için çalışacağız. Saygılarımla, Mercure İstanbul Ümraniye

Customer review rating 5.0/5

Serkan C. Business - Confirmed reviews ALL

Dear Serkan C., Thank you for your kind words regarding your recent stay at our hotel. We appreciate your positive feedback on our location, room comfort, and the service provided by our staff. It is wonderful to hear that you enjoyed your time with us. Best regards, Mercure Istanbul Umraniye

Customer review rating 3.5/5

Mengu N. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Israr Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient, as well as our staff's friendliness throughout your visit. It is our goal to provide a comfortable experience for all our guests, and your recommendation means a lot to us. We hope to welcome you back to Mercure Istanbul Umraniye in the future for another enjoyable stay. Best regards, Mercure Istanbul Umraniye

Customer review rating 4.5/5

Klaus L. Business - Confirmed reviews ALL

Nice hotel with friendly staff. Good breakfast, only scrambled eggs were missing. Good equipped rooms.

Customer review rating 4.0/5

Angela M. C. Solo - Confirmed reviews ALL

I needed ice all the time and volunteered store in the refrigerator. The manager said he would send maintenance yo fix it and the person never should up … my medical coordinator Aldo contact the front desk and nothing …

Sayın Angela M. C., Geri bildiriminizi paylaştığınız için teşekkür ederim. Buz temininde yaşadığınız sıkıntı için özür dilerim. Yorumlarınız kaydedilmiştir ve gelecekte hizmet yanıt verme yeteneğimizi geliştirmek için çalışacağız. Saygılarımla, Mercure İstanbul Ümraniye

Customer review rating 5.0/5

Serkan C. Business - Confirmed reviews ALL

Location is very good and quite. Easy car parking. Rooms are very comfortable and clean. Services are very good. Special thanks to Mr Umut, Mr Tarık & Mr Anıl for their help during our stay. Reception area is big and comfortable.

Dear Serkan C., Thank you for your kind words regarding your recent stay at our hotel. We appreciate your positive feedback on our location, room comfort, and the service provided by our staff. It is wonderful to hear that you enjoyed your time with us. Best regards, Mercure Istanbul Umraniye

Customer review rating 3.5/5

Mengu N. Business - Confirmed reviews ALL

Rooms are chilly, AC doesn't work to set the room to desired heat levels. It is winter but AC still only works one way which is to lower temperature

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Mario R. S. Solo - Confirmed reviews ALL

Had surgery and staff very attentive and willing to help me with my heavy luggage. My only wish was more English tv channels and better soft pillows

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Olivia J. V. Families - Confirmed reviews ALL

stayed here while recovering from medical treatment , staff attentive and food was nice

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.5/5

Xia Z. Business - Confirmed reviews ALL

my room is not cleaned for 1 day. and when i checked in on the first day, the room card didn't work. so I get downstairs to handle it, then got back and found the room card didn't work either. then reception asked me to get down again and i refused. then i called the reception for 3 times to check the room card. then 5 mins later they changed another room for me.. it's ridiculars

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Won S. K. Business - Confirmed reviews ALL

Clean room but relatively small in size if you have big luggage Had no time for breakfast unfortunately

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Daniel S. Business - Confirmed reviews ALL

The hotel, located on the Asian side of Istanbul. The place is very smelly and everything feels fixed up. The bed is extremely uncomfortable and the pillows feel like plastic. I stayed in a „suite“ that ai would rather describe as shoe box. Despite it being small the curtains are not covering the window so constant light comes in. Hotel staff unfriendly and one of them old me he „does not care“

Customer review rating 3.5/5

Fardin A. Business - Confirmed reviews ALL

The hotel was clean, with good light, staff very kind and cooperative and even they help me with early check in, I appreciate all of that. However there was no internet at all. I lived in room no. 8110 and 3114 actually without internet. As I was on business trip it was very important to have internet and be in contact with my office aboard. Also I order dinner from restaurant (chicken with curry) I could not eat even one piece.

Customer review rating 1.5/5

Amela M. Couples - Confirmed reviews ALL

I would never wish to repeat this experience!!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Jouni J. K. Solo - Confirmed reviews ALL

Everything was taken care of, service was good, no stress from the staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Nigel S. Couples - Confirmed reviews ALL

Room, Breakfast, cleaning etc was all very good. We booked the hotel because it had a pool. Every day it was opening tomorrow, tomorrow never came!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Amir C. Families - Confirmed reviews ALL

Good hotel, pleasant staff. Nice breakfast with variety.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Silas H. Business - Confirmed reviews ALL

Öncelikle kaldığım oda fırın gibi sıcaktı ve maalesef klima etki etmiyordu. Camlara güneş ışığını kesici kaplama şart. Ayrıca otoparkı sedan ve suv olmayan araçlar için çok tehlikeli çünkü eğim noktalarına kasis eklenmediği için araç altı hep zemine sürtüp zarar gördü.

Değerli Misafirimiz, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

Customer review rating 4.0/5

Lanina C. Solo - Confirmed reviews ALL

Very nice hotel excellent staff clean excellent breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 96 reviews 7.5/10 Location
  • 192 reviews 6.5/10 Room
  • 383 reviews 9.1/10 Service
  • 21 reviews 3.4/10 WiFi
  • 145 reviews 8.6/10 Cleanliness
  • 104 reviews 8.3/10 Food
  • 93 reviews 7.8/10 Breakfast
  • 62 reviews 8.7/10 Vibe

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