Mercure Istanbul Umraniye 4 stars

Customer review rating (ALL Rating) 3.2/5 50 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTANBUL
Turkey

GPS:41.028724, 29.116724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MUNDO RESTAURANT

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.2/5  50 reviews

TripAdvisor Rating  3.8/5  209 reviews

Disappointing stay

TripAdvisor rating 2.0/5

joshuaawise Friends getaway - TripAdvisor review

I chose Mercure as I usually have a good stay with them when I have previously; however, when we arrived the room had random hair clumps everywhere. The thing me and my friend found most difficult was the hotels policy that you could not bring in food from the shop or order takeaways. This is because there is a mini market in the hotel but it is ridiculously overpriced and they have a restaurant with 24 hour service but again is overpriced for what it is. Aircon was poor and wifi connection wasn’t great, so I’d recommend asking vanity for an alternate hotel provider and research thoroughly before your stay and don’t just assume from the hotel chain.

Good location, poor network

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The network is frequently disconnected.

Brilliant Service

TripAdvisor rating 5.0/5

dogu9918 TripAdvisor review

My wife and I were very pleased with the hotel and everything was perfect. Mr. Sertuğ was helpful and supportive throughout our stay. We would like to thank him again. It was a wonderful stay and we were very pleased with everything. We would also like to thank Mr. Sertug for upgrading our room.

Clean and safe, nice rooms

Customer review rating 3.5/5

Bob Business - Confirmed reviews ALL

Short stay for Business not much Check experience to Share

Dear Bob, Thank you very much for taking the time and participating to our scoring. We are looking forward to welcoming you again soon. Until then, I wish you all the success, health and happiness. Best Regards. Cuneyt Ozkan Asst. General Manager

只是能简单睡一个觉

Customer review rating 2.5/5

H. Business - Confirmed reviews ALL

The front desk (a woman) asked me to move out of the hotel because I was eating in the hotel. And no booking fees will be refunded to me. It feels like I'm in jail

Dear Dian h., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I met with you privately during your stay and tried to make your stay better. You have already been informed that the strict rule of our hotel is that ordering food and beverages from outside is prohibited. Based on this, our teammates warned to you of course because she wanted to fulfill her duty. Please note that after our meeting with you, you were given a permission to order food from outside during your stay. Also, we don't quite understand which payment you are waiting for to be refunded. If you would like to elaborate, you can send us a detailed e-mail. Sincerely, Yunus Emre TAKA Front Office Manager

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Other web-users rate our hotel

  • 65 reviews 6.8/10 Location
  • 142 reviews 5/10 Room
  • 171 reviews 8.3/10 Service
  • 7 reviews 0/10 WiFi
  • 85 reviews 7.5/10 Breakfast
  • 74 reviews 5.9/10 Cleanliness
  • 59 reviews 6.4/10 Food
  • 37 reviews 5.1/10 Value

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