Mercure Istanbul Umraniye 4 stars

Customer review rating 4.2/5 242 reviews
Mercure Istanbul Umraniye
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Shoe shine machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak
No 20 Umraniye
34768
istanbul
turkey

Tel: +902166321632

Fax: (+90)216/6312020

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SABIHA GOKCEN AIRPO At 33km / 20.51 miles

GPS :41.028724, 29.116724

Our accommodations

Superior Room with King size bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Deluxe Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Accessible room

Superior Room with 1 double size bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Suite Rooms with 1 Double Bed.

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side, Forest view *

* Subject to availability

Deluxe Suite Rooms with 1 Double Bed.

  • Max. number of persons: 2
  • Area: From 65
  • Views: Forest view, City side *

* Subject to availability

Our restaurants and bars

MUNDO RESTAURANT

Type of cuisine: International

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

Lunch

06:30 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIMADO BAR

Photo non contractuelle / Strictly non binding

Mimado Baris located on the ground floor. There is a large terrace where you can spoil yourself with drinks and snacks after a working day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 168

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Istanbul Umraniye

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

242 reviews

tripadvisor

TripAdvisor Rating 4.0/5

157 reviews

Good stay

Customer review rating 4.2/5

Anonymous Solo - 11/02/2020 Confirmed reviews ALL

A quiet place in Umraniye district

Dear Hua Q., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is good

Customer review rating 4.2/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Service is good, but the smell is not so good in the room.

Dear Fangchun G., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very bad feeling about the stay!

Customer review rating 4.2/5

Eric Business - 16/01/2020 Confirmed reviews ALL

1. laundry my wool trousers instead of dry-clean and deny it. 2. Full Shampoo bought by me and poured almost empty by the hotel staff and only got equal refund - 22 TL 3. the invoice missed the money of one day. And bring me a lot of trouble after leave.

Dear Xiao C., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Sincerely,

Hotel facility needs to be improved

Customer review rating 4.2/5

James Business - 31/12/2019 Confirmed reviews ALL

the bath room has strange smell and needs to be improved.

Dear Dongbo L., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely,

no breakfast

Customer review rating 4.2/5

X. Business - 09/12/2019 Confirmed reviews ALL

it is not convenient that the price doesn't include breakfast.

Dear Ming X., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good location for business trips

Customer review rating 4.2/5

G.a. Business - 02/12/2019 Confirmed reviews ALL

one night stay for various meeting in and around Umraniye

Dear Guillaume A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

inaccessibility of room and reception

Customer review rating 4.2/5

Oğuzhan Ç. Friends - 22/10/2019 Confirmed reviews ALL

the room was very cold I tried to reach the reception for 10 minutes

Sayın Harun B., Mercure Istanbul Umraniye ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Konaklamanız süresince karşılaşmış olduğunuz olumsuz deneyimleri ve servislerimizdeki eksikliği tarafımıza ilettiniz. Öncelikle, yaşamış olduğunuz bu olumsuz durumdan ötürü, en içten özürlerimizi sunarız. Hizmet kalitemizi ve misafir memnuniyetini geliştirmek adına bu hususun önemle üzerinde durduğumuzu belirtmek isterim. Umuyoruz ki, yapacağımız geliştirmeler, yaşamış olduğunuz olumsuz deneyiminize rağmen sizi İbis Otel misafirleri arasında daima görmemizi sağlar. Son olarak, teşekkürlerimizi sunar, güveninizi tekrar kazanabilmeyi ümid ederiz. Saygılarımızla,

comfortable

Customer review rating 4.2/5

Mursal Families - 17/10/2019 Confirmed reviews ALL

excellent service comfortable rooms and spacious delicious breakfast buffet

Dear Mursal A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location for business travelers

Customer review rating 4.2/5

Majed C. Families - 26/09/2019 Confirmed reviews ALL

Nice clean hotel with helpful team

Dear Majed C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.2/5

Adrian Couples - 14/09/2019 Confirmed reviews ALL

Very good experience, good infrastructure, good rooms, clean, good food, welcoming personnel, lot of space

Dear Adrien W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good experience, clean, comfortable

Customer review rating 4.2/5

Frank Business - 09/09/2019 Confirmed reviews ALL

if hotel can prepare more power changer from turkey style to chinese style, it will be perfect.

Dear Dianjun X., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great experience

Customer review rating 4.2/5

Guest B. Business - 01/08/2019 Confirmed reviews ALL

great experience

Dear Qiang D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overall OK

Customer review rating 4.2/5

Loaie B. Families - 28/07/2019 Confirmed reviews ALL

Overall OK but some Improvements needs to be done while we visited restaurant at 21:00 and almost no one their

Dear Loaie B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect for what i needed

Customer review rating 4.2/5

Simone Business - 17/06/2019 Confirmed reviews ALL

I was extremously satisfied with your hotel. Perfect location for business, very clean, big spaces, nice premises including bar and restaurant. Keep up the good job.

Dear Simone B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice environment for Business Trip

Customer review rating 4.2/5

Aleksander Business - 17/06/2019 Confirmed reviews ALL

Nice location, good quality rooms, good breakfast, great spa and bar.

Dear Aleksander J., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very good stay

Customer review rating 4.2/5

S. A. Families - 14/06/2019 Confirmed reviews ALL

We were very satisfied with our hotel stay.

Dear Shahbaz A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Broken windows

Customer review rating 4.2/5

Pd Business - 12/06/2019 Confirmed reviews ALL

I checked out after one terrible night. I was checked into a room on the 7th floor. The floor to ceiling height window next to the bed was completely broken and incredible dangerous. The internet was not working. The air conditioning not working. These were brought to the attention of the hotel staff immediately, who did not show due concern and would look into it sometime.

Dear Peter D., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 13/05/2019 Confirmed reviews ALL

The furniture are not comfortable

Dear Ghassan A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A pleasant stay, a new experience

Customer review rating 4.2/5

Gabriel Families - 05/05/2019 Confirmed reviews ALL

A great hotel, impeccable cleanliness, professional staff, very good location, a very diversified and rich breakfast, in a word: excellent!

Dear Gabriel Florin D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another stay at Mercury Hotel!

Customer review rating 4.2/5

Khalid Couples - 04/05/2019 Confirmed reviews ALL

The rooms were clean. Some of the front desk were helpful. The duty manager was so supportive. Variety of food at breakfast. The AC was not working at the assigned room. We had to move to another room at the midnight. Actually, the hotel maintenance team failed to fix the AC problem after 5 hours. Car parking was available.

Dear khalid a., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in istanbul