Mercure Istanbul Umraniye 4 stars

Customer review rating (ALL Rating) 3.4/5 69 reviews

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Alemdag Cad Site Yolu Sokak, No 20 Umraniye, 34768 ISTANBUL, Turkey

Description

Our accommodation(s)

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTANBUL
Turkey

GPS:41.028724, 29.116724

Telephone
Fax +90 216 631 20 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MUNDO RESTAURANT

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  69 reviews

TripAdvisor Rating  4.0/5  206 reviews

Brilliant Service

TripAdvisor rating 5.0/5

dogu9918 TripAdvisor review

My wife and I were very pleased with the hotel and everything was perfect. Mr. Sertuğ was helpful and supportive throughout our stay. We would like to thank him again. It was a wonderful stay and we were very pleased with everything. We would also like to thank Mr. Sertug for upgrading our room.

Clean and safe, nice rooms

Customer review rating 3.5/5

Bob Business - Confirmed reviews ALL

Short stay for Business not much Check experience to Share

Dear Bob, Thank you very much for taking the time and participating to our scoring. We are looking forward to welcoming you again soon. Until then, I wish you all the success, health and happiness. Best Regards. Cuneyt Ozkan Asst. General Manager

只是能简单睡一个觉

Customer review rating 2.5/5

H. Business - Confirmed reviews ALL

The front desk (a woman) asked me to move out of the hotel because I was eating in the hotel. And no booking fees will be refunded to me. It feels like I'm in jail

Dear Dian h., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I met with you privately during your stay and tried to make your stay better. You have already been informed that the strict rule of our hotel is that ordering food and beverages from outside is prohibited. Based on this, our teammates warned to you of course because she wanted to fulfill her duty. Please note that after our meeting with you, you were given a permission to order food from outside during your stay. Also, we don't quite understand which payment you are waiting for to be refunded. If you would like to elaborate, you can send us a detailed e-mail. Sincerely, Yunus Emre TAKA Front Office Manager

Standards have declined

Customer review rating 1.5/5

Tina Business - Confirmed reviews ALL

While trying to improve sustainability (and reduce costs), the lights on the bedroom floors are on a "sensor." Unfortunately, said sensor is not sensitive enough and I could only find my room by using the torch on my telephone. In addition, there is a dog on-site that is allowed to wander freely in the hotel reception area and in the restaurant. In fact, it crawled under my table on the one evening that I dined in the restaurant - completely unacceptable!

good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

breakfast was not good. location is very good. The pillows are too high and uncomfortable

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Other web-users rate our hotel

  • 70 reviews 7.5/10 Location
  • 155 reviews 5.3/10 Room
  • 163 reviews 8.2/10 Service
  • 7 reviews 0/10 WiFi
  • 95 reviews 6.7/10 Breakfast
  • 89 reviews 6.6/10 Cleanliness
  • 49 reviews 6.6/10 Food
  • 35 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.