Raffles Istanbul 5 stars

Customer review rating (ALL Rating) 4.8/5 1,074 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE by Accor VERIFIED by Sharecare health security by Forbes Travel Guide

  • Part of the Zorlu Center, a luxury destination for shopping, dining and the arts

  • All rooms and suites have a private terrace and breathtaking Bosphorus or city views

  • Innovative culinary experiences at six signature drinking and dining outlets

  • Curated tours of the hotel's Turkish and international contemporary art collection

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Raffles Istanbul

Zorlu Center, Koru Sokak, Zorlu Center, Levazım Mah. Raffles Istanbul
34340 ISTANBUL
Turkey

GPS:41.066495, 29.017355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,074 reviews

TripAdvisor Rating  5.0/5  1,189 reviews

Certificate of excellence 2023

Excellent staff and service

Customer review rating 5.0/5

Peta A. R. Couples - Confirmed reviews ALL

Lovely suite very comfortable, the best most helpful and caring staff esp Kutay and Mete

Dear Peta Al R., Thank you for taking your precious time to share with us the details of your recent experience at Raffles Istanbul. We are delighted to learn that you have enjoyed your personalized stay and the services given by our enthusiastic staff. Our main asset is our staff and we believe that only people can make a difference when you compare equivalent hotels in terms of emotional luxury. Your motivating comments were shared with the rest of the team on your behalf with great pleasure. We look forward to welcoming you back soon for another splendid experience. Sincerely, Andrew Steele General Manager

Highly recommend

TripAdvisor rating 5.0/5

537peta TripAdvisor review

Excellent hotel, wonderful staff, can't fault anything. Lovely views of the Bosphorus,very comfortable, spotlessly clean, comfortable bed, very happy with our stay. I had some difficulties (nothing to do with the hotel) and they couldn't have been more kind and helpful.

Dear Guest, Thank you for taking your precious time to share with us the details of your recent experience at Raffles Istanbul. We are delighted to learn that you have enjoyed your stay and your motivating comments were shared with the rest of the team on your behalf with great pleasure. We look forward to welcoming you back soon for another splendid experience. Sincerely, Andrew Steele General Manager

Customer review rating 5.0/5

Aisha B. Families - Confirmed reviews ALL

Amazing! The hotel and its staff is very professional and cared about the little details as much as the big! The smell of the hotel, the National day treat and everything exceeded my expectation and mom’s. Cant wait to be there again!

Dear Aisha B., Thank you for taking your precious time to share with us the details of your recent experience at Raffles Istanbul. We are delighted to learn that you and your mother have enjoyed every single moment of your stay and your motivating comments were shared with the rest of the team on your behalf with great pleasure. We look forward to welcoming you back soon for another splendid experience. Sincerely, Andrew Steele General Manager

in some cases very good and in some cases very bad

Customer review rating 2.5/5

Mostafa D. Families - Confirmed reviews ALL

Regarding the location and quality of the hotel and the quality , cleanliness and service of the rooms and staff behaves I can give a very good rating BUT in variety and quality of breakfast , variety and quality of mini bar I give low rating . and most important your Non-free items in mini bar such as chocolates and perfumes and others didn't have price list even when I requested, they did not tell me the price list and said we don't know prices , I couldn't use them. finally I will hesitate to choose this hotel again because of the breakfast and the high prices of the room dinning ,

Dear Mostafa D., First and foremost, we would like to extend our sincerest gratitude for choosing Raffles Istanbul for your recent stay and for taking the time to provide us with your valuable feedback. We are delighted to learn that you were pleased with the location of our hotel, the quality and cleanliness of our rooms, and the professionalism of our staff. Our primary goal is to provide our guests with a luxurious and seamless experience, and we are glad to have met your expectations in these areas. However, we genuinely regret to hear about your concerns related to the variety and quality of our breakfast, the offerings in our mini-bar, and the pricing of our room dining. Our intention is to provide a diverse and quality range of choices for our guests, and we apologize if we fell short in this regard. Regarding the pricing of items in the mini-bar, we would like to clarify that all our items have their respective prices listed on our QR code menu. Additionally, we provide a printed menu for in-room products. We sincerely apologize for any oversight or miscommunication from our end that may have caused confusion during your stay. We understand your concerns about the room dining prices. At Raffles Istanbul, we aim to offer a balance of top-quality ingredients, culinary expertise, and exceptional service. However, we will certainly take your feedback into account as we review and refine our offerings and pricing strategy. Your comfort and satisfaction are of paramount importance to us, and we genuinely hope that you will reconsider your decision and give us another opportunity to serve you in the future. Once again, thank you for your feedback. We look forward to the opportunity of welcoming you back to Raffles Istanbul in the near future. Sincerely, Andrew Steele General Manager

Amazing Anniversary & Best Spa Experience

Customer review rating 5.0/5

S. Couples - Confirmed reviews ALL

We stayed at Raffles to celebrate our anniversary. Everyone made us feel so special. The service is top notch and no detailed is missed. Arrival/departure experience was superb thanks to Ece. Butler Services - particularly Furkan - was exceptional. Reservations team was very accommodating. Of course - The Spa! Best experience - hands down. Everything was perfect. We will be back!

Dear S., Thank you for choosing Raffles Istanbul for such a special event as celebrating your anniversary and for taking your precious time to share with us the details of your experience. We are delighted to learn that you have enjoyed your stay and especially the services given by the great team that we are proud of. It's true that only people can make a difference when you compare equivalent hotels in terms of emotional luxury. We also appreciate your constructive feedback about our breakfast buffet which will definitely help us to improve. Your motivating comments were shared with the rest of the team on your behalf with great pleasure. We look forward to welcoming you back soon for another splendid experience. Sincerely, Andrew Steele General Manager

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Other web-users rate our hotel

  • 182 reviews 9.4/10 Location
  • 258 reviews 9.3/10 Room
  • 799 reviews 9.6/10 Service
  • 214 reviews 9.5/10 Cleanliness
  • 153 reviews 9/10 Food
  • 151 reviews 9.3/10 Vibe
  • 85 reviews 8.4/10 Amenities
  • 75 reviews 9.1/10 Comfort

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