Mercure Istanbul Altunizade 4 stars

Customer review rating (ALL Rating) 4.5/5 619 reviews

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Description

Hotel extras

  • Free WIFI

  • Free indoor car park

  • Spa and fitness facilities

  • Walking distance to Capitol shoping mall

  • Meeting facilities

Our accommodation(s)

Hotel location

Mercure Istanbul Altunizade

Altunizade Mah. Kisikli Cad, Oymaci Sok No 9 Altunizade, Uskudar
34662 ISTANBUL
Turkey

GPS:41.02507, 29.041746

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MERCURE ALTUNIZADE RESTAURANT

Mercure Istanbul Altunizade restaurant serves international cuisine as well as Turkish specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  619 reviews

Customer review rating 5.0/5

Ercan T. Business - Confirmed reviews ALL

It was a night of booking, as I know accor hotels over many years and stayed at their hotels quite many times, I just wanted to pick this hotel this time. Its location is great, hotel staff have a very positive vibe, breakfast is amazing... What else could I ask? :) I will come back again!

Customer review rating 3.5/5

Per E. L. Business - Confirmed reviews ALL

Not for publishing! I don't think you want it public either so... 😉 As said, mostly on room. Your wifi was very bad (even in middle of night..) (I had to buy a big bundle anyway, so not a big issue, just mentioned it (I am sure you hear it tho. But as said no biggie for me). Room service part strange. I bought youghurt 2 days in a row, first day it cost over 400 lire which I thought was a pretty expensive, but didn't think much of it as I also found restaurant kinda expensive (I ate also late, maybe why food was not really hot), but 20€ ish for a doner that didn't compete with the one of my local doner kiosk where a hot and very good cost 7.50 (I expected it would taste better, it is a Turkish dish? And on q restaurant. I got fries with it which was good (and I don't buy my local one with, so less difference in price) I am not complaining about price, I guess I ate lare and probably expected cheaper restaurant than in Netherland.. But back to youghurt. I ordered it again next day and now it cost under 300 lire, exact same (maybe different fruit taste, but same amount! ) Very strange! I did order the first one from someone close to restaurant, maybe that's why, but it was room service anyway (as I got same when calling down. But totally, I found it a nice hotel, which I usually don't care much about, as when travelling I use hotel only to sleep on. Here tho I had tooth surgery, so I only was outside hotel when at dentist. So I was mostly at room and found it satisfying. (I didn't order and I have a deal with dentist in Netherlands, but he ordered a night to much, but that is not my problem! I hope he order same amount next time because then I shall stay what he ordered this time! 😉🤡

Dear L., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kader BİRİNCİ Front Office & Revenue Manager

Customer review rating 4.5/5

Ardizzi M. Families - Confirmed reviews ALL

Good hotel service, quality and price are correct and the restaurant is affordable as well.

Dear M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office&Revenue Manager

Customer review rating 4.0/5

Antonella B. Families - Confirmed reviews ALL

All in all we had a pleasant stay in the hotel, the staff was absolutely friendly and helpful. I especially liked the variety of breakfast including plenty of fresh options. On the negative side i would mention the wifi, it was working terribly, continuously disconnecting and having low signal in the room. Also need to mention the conditions in the spa's steam room. When we entered we could immediately smell a bad smell and saw a lot of mold. This is not only an unpleasant experience but a serious health issue.

Dear B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the negative experience you encountered, following my meeting with the team members, I would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office&Revenue Manager

Customer review rating 5.0/5

Maria G. Couples - Confirmed reviews ALL

It was an amazing experience, Reception very helpful, The room was very big and clean, Breakfast was good and 5 minutes wall from Shopping centre, I really recommend this hotel and I will come again for sure!

Dear G., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office&Revenue Manager

Other web-users rate our hotel

  • 189 reviews 9/10 Location
  • 352 reviews 7.8/10 Room
  • 488 reviews 9.2/10 Service
  • 14 reviews 3.5/10 WiFi
  • 280 reviews 7.9/10 Cleanliness
  • 189 reviews 9/10 Breakfast
  • 102 reviews 8.9/10 Vibe
  • 86 reviews 5.7/10 Value

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