Mercure Istanbul Altunizade

Mercure Istanbul Altunizade 4 stars

Customer review rating (ALL Rating) 4.3/5 114 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Free WIFI

  • Free indoor car park

  • Spa and fitness facilities

  • Walking distance to Capitol shoping mall

  • Meeting facilities

Hotel location

Mercure Istanbul Altunizade

Altunizade Mah. Kisikli Cad, Oymaci Sok No 9 Altunizade, Uskudar
34662 ISTANBUL
Turkey

  • By plane

    ATATURK INTL At 16km / 9.94 miles

  • By plane

    SABIHA GOKCEN At 34km / 21.13 miles

GPS:41.02507, 29.041746

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERCURE ALTUNIZADE RESTAURANT

Mercure Istanbul Altunizade restaurant serves international cuisine as well as Turkish specialities.

Our accommodation(s)

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

Our guest reviews

Our guest reviews for
Mercure Istanbul Altunizade

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  114 reviews

TripAdvisor Rating  4.0/5  289 reviews

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great stay!

Dear V., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Really good

Customer review rating 5.0/5

Carlos D. P. Solo - Confirmed reviews ALL

Very comfortable and very nice staff

Dear Da P., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Well positioned.

Customer review rating 4.0/5

Branislav Business - Confirmed reviews ALL

The hotel is clean and tidy, the staff is extremly professional and friendly, and the only complaints are the weak wi-fi signal and so bad carpentry, front doors and windows in some rooms, that the draft almost made us sick.

Dear Branislav, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Ok

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Rooms were cold and got woken up few nights with people playing about on the piano

Dear S., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kader BİRİNCİ Front Office Manager

Customer review rating 4.5/5

Enmanuel A. Business - Confirmed reviews ALL

Accommodation superb, super friendly, and professional

Dear A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Safe, private, & well located.

Customer review rating 4.5/5

Anisa Business - Confirmed reviews ALL

Travelling alone as a female can be daunting, however this was one of the nicest places for me to have stayed. So many benefits as to the location; hospital, pharmacy, cafés, shopping mall, & main road attractions all close by, all within 5-15 mins walk. The hotel is clean, maintained daily as per your own preference, well lit, accessible, spacious, & very modern. Check in and check out was very simple and easy. English speaking staff for foreigners was definitely well appreciated. Hotel twin room is spacious, beds are clean, firm yet bouncy, & sturdy. TV available in English audio & USB accessible. Spacious desk, spacious wardrobe, spacious floor room & a large bathroom. Shower pressure was adjustable, very good. Toilet roll restocked as per requested. Wifi was a little slow, staff seemed busy one time, the only time I had to ask a question regarding a hospital (this may not be a fault on their part, maybe it’s a matter of being patient). Overall, this hotel was very satisfactory, especially for a hotel I didn’t book for myself. This lived up to the standard I was hoping for. Thank you for making my stay as easy as you did. I felt safe, confident, and happy at Mercure.

Dear Anisa, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Good stay

Customer review rating 3.5/5

Matas Solo - Confirmed reviews ALL

Great room, great room service, Bar food is great, Breakfast is very poor/ uneatable

Dear Matas, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we would like to inform you that ; as stated in our breakfast QR codes which are located on our restaurants’ tables, they are served as per request according to the options. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Good stay

Customer review rating 5.0/5

Kristina Families - Confirmed reviews ALL

Nice

Dear Kristina, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Good Customer Service

Customer review rating 4.0/5

Faysal W. Business - Confirmed reviews ALL

I have stayed in December 2019 in the same hotel and rooms were in better shape. This time in December 2021 the room i was in the carpet was worn out and smells. Location also was very convenient for me. Room and customer service were exceptional. Overall, i am Satisfied and will come back again.

Dear W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Well located

Customer review rating 4.5/5

H. M. C. Families - Confirmed reviews ALL

All staff very nice

Dear c., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Customer review rating 5.0/5

Bader A. N. Families - Confirmed reviews ALL

The staff are amazing and the hotel is immaculately clean; the meal is delicious and the room service is prompt. Excellent work and I'd love to stay there during my next visit.

Dear N., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

smoke smells in non smoke room. worst room is arrange via yakala.co ticket 2 person room but only one person coffee, tea etc

Sayın K., Mercure Istanbul Altunizade ‘de gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, Kader BİRİNCİ Ön Büro Müdürü

Well located

Customer review rating 4.0/5

Branislav Business - Confirmed reviews ALL

The hotel staff is very frendly and solves even the smalest request. You have to be proud of them and wy not, reward them for it, and the best opportunity for that are the upcoming holidays. All the best and see you later this month, around December 27th.

Dear Branislav, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kader BİRİNCİ Front Office Manager

Well located

Customer review rating 5.0/5

Karayolları S. K. Business - Confirmed reviews ALL

Everything was perfect

Sayın C., Mercure Istanbul Altunizade ‘de gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı,ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Kader BİRİNCİ

Not friendly not great location

Customer review rating 1.5/5

Ash Friends - Confirmed reviews ALL

A kind of a mixed bag if i have to be honest. Not the hospitable service you would expect from other Mercures. I asked for phone charger - reception saif NO WE DONT HAVE i asked for milk - NO WE DONT HAVE i asked for an umberella - no we dont have. Next day i got to reception and ask this girl for a charger and she replied of course sir here you go. I ask this guy for umberella he says no we dont have, i ask why? He says we dont have thats all. So i say well this will be great to put on a review. Next thing you know he gives me a fantastic umberella! The one person i have to say pulled your score up for you and my stay has to be the cleaner on the night. What a FANTASTIC FANTASTIC GENTLEMAN 100% applaud him Location for my interests wqs not great but thats just for my interests.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kader BİRİNCİ

Kind, helpful staff, overall great hotel!

TripAdvisor rating 5.0/5

242nesibee Families - TripAdvisor review

Hospitable and very kind staff, clean and large rooms. Breakfast is great, foods are fresh. Location is fine for public transportation. This hotel is very cost effective. It is very suitable for families.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

breakfast

TripAdvisor rating 3.0/5

Departure668777 Families - TripAdvisor review

Hotel room is not soundproof and i can't sleep well due to 3 boys noising until 11:30 nigth for 3 nights.I can't get much help from front desk because they don't know much about public transportation.Hotel breakfast is not good at all and coffee taste is terrible and not enoug hot foods.

Dear Departure668777, Thank you for taking the time to express your concerns about your stay at our hotel on Tripadvisor. We are very sorry to hear of the disappointing experience you had during your stay. We also would like to apologize for the inconvenience regarding breakfast services and appreciate for informing us. It has been shared with related department head and the raised issues are to be addressed accordingly. We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around . Regards Can GULAL Front Office Manager

I love it

TripAdvisor rating 5.0/5

760samers Families - TripAdvisor review

Good location, nice receptionists . good cooperative staff, acceptale larg rooms , quiterooms ,good parking. room service is 51% (acceptable)but not so good. with respect to all the staff.thanks for mercure staff.

Dear Samer, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Expecting different from Mercure hotels

TripAdvisor rating 2.0/5

igor571 Business - TripAdvisor review

it's not a standard of Mercure service I usually expect worldwide. Front desk personnel in different shifts was not following the promises to feedback on car arrangements with credit card termianl and breakfast. Needed to solve issues myself.

Dear Igor; Thank you very much for your time to evaluate your recent stay and share your comments with other travellers. We will certainly consider your feedback. We wish you have shared your concerns while you were here, as we would have done everything to please you. Should you give us another chance, I’m certain you’ll be fully satisfied. Looking forward to seeing you with us again in the future Regards Can GULAL Front Office Manager

Business trip

TripAdvisor rating 4.0/5

D860YMsebastianc Business - TripAdvisor review

If you need to be located iN Asian side, perfect to stay here. Very near from metro-bus station in Altunizade (easy 10´walk to the hotel´-15´with baggage). 1 hour distance to airport with metro + metro bus connection

Dear our guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak Night Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in ISTANBUL