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Mercure Istanbul Altunizade 4 stars

Customer review rating 4.2/5 1,679 reviews

ALLSAFE approved hotel

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Mercure Istanbul Altunizade
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+ 17 Services

Hotel extras

  • Free WIFI

  • Free indoor car park

  • Spa and fitness facilities

  • Walking distance to Capitol shoping mall

  • Meeting facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Self service business centre

Hotel location

Mercure Istanbul Altunizade

Altunizade Mah. Kisikli Cad
Oymaci Sok No 9 Altunizade
Uskudar
34662 istanbul
turkey

Tel: +902163330000

Fax: (+90)216/3330033

Check-in from 14h00

Check out up to 12h00

  • By plane

    ATATURK INTL At 16km / 9.94 miles

  • By plane

    SABIHA GOKCEN At 34km / 21.13 miles

GPS :41.02507, 29.041746

Our accommodation(s)

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

Standard Room with one Double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Garden View, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with two single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

MERCURE ALTUNIZADE RESTAURANT

Type of cuisine: International

Mercure Istanbul Altunizade restaurant serves international cuisine as well as Turkish specialities.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Hotel bar serves a wide selection of snacks and regional wines in a stylish and relaxed environment. Enjoy your drinks while watching your favorite sports.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 352 m²

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Istanbul Altunizade

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,679 reviews

tripadvisor

TripAdvisor Rating 4.0/5

276 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not friendly not great location

Customer review rating 1.5/5

Ash Friends - 09/11/2020 Confirmed reviews ALL

A kind of a mixed bag if i have to be honest. Not the hospitable service you would expect from other Mercures. I asked for phone charger - reception saif NO WE DONT HAVE i asked for milk - NO WE DONT HAVE i asked for an umberella - no we dont have. Next day i got to reception and ask this girl for a charger and she replied of course sir here you go. I ask this guy for umberella he says no we dont have, i ask why? He says we dont have thats all. So i say well this will be great to put on a review. Next thing you know he gives me a fantastic umberella! The one person i have to say pulled your score up for you and my stay has to be the cleaner on the night. What a FANTASTIC FANTASTIC GENTLEMAN 100% applaud him Location for my interests wqs not great but thats just for my interests.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kader BİRİNCİ

Kind, helpful staff, overall great hotel!

TripAdvisor rating 5.0/5

242nesibee Family - 25/12/2019 TripAdvisor review

Hospitable and very kind staff, clean and large rooms. Breakfast is great, foods are fresh. Location is fine for public transportation. This hotel is very cost effective. It is very suitable for families.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rahat

Customer review rating 5.0/5

Anonymous Business - 16/11/2019 Confirmed reviews ALL

Rahat bir otel

Sayın Erhan K., Mercure Istanbul Altunizade ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Can GULAL

Mostly satisfied

Customer review rating 4.0/5

Anonymous Business - 31/08/2019 Confirmed reviews ALL

Mostly was very good and the staff were kind and polite mostly.

Dear Vahid B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL

Good location, close to the office

Customer review rating 4.5/5

Richard Business - 26/06/2019 Confirmed reviews ALL

Efficient, nice staff, good breakfast

Dear Richard K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Nice furniture, decent food, good location

Customer review rating 4.0/5

Ali Business - 16/06/2019 Confirmed reviews ALL

Car park entrance is very tight

Dear Ali C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL

Great hotel

Customer review rating 5.0/5

Enrico Business - 09/04/2019 Confirmed reviews ALL

Very nice room, breakfast, and staff

Dear Enrico Z., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can Gulal Front Office Manager

A Nice hôtel with A rude not smiling Team.

Customer review rating 3.0/5

A. A. Business - 11/11/2018 Confirmed reviews ALL

A very nice hotel. Pity the team at the reception doesn’t deserve to work in the Accor Group. At the restaurant it’s even worst. And the cleaning lady did our room 1 day on 4 ! Don’t ask me why !

Dear A. A., We would like to take this opportunity to thank you for choosing the Mercure Istanbul Altunizade Hotel in Istanbul. Thank you for contacting us. I am pleased that you have taken the time to alert me your feedback. I apologize for the inconvenience. I would like to kindly inform you that, your Do Not Disturb Light was open during your stay. In this case our housekeeping department did not make up your room. Our goal is to provide consistent first-class service and accommodation, so your comment is very important to us. The feedback we receive from our valued guests enables us to address the issues and take the necessary action to ensure that similar situations are avoided in the future. We believe that you will give us another chance through this email. For your next booking, please contact me prior to your arrival for any kind of requests via h8… or dial +90… 00 00 ext. no: 703 anytime, every day. We will be very happy to get your requests ready before you arrive and check your room yourself as the Front Office Department. We thank you again for taking the time to tell us your comment. We know that you have a great choice when it comes to accommodation and we hope that you will continue to choose the Mercure Istanbul Altunizade Hotel for your future travel needs. We hope that the above statement is to your satisfaction and if you need further assistance, do not hesitate to contact me personally. Regards Can GULAL Front Office Manager

breakfast

TripAdvisor rating 3.0/5

Departure668777 Family - 09/10/2018 TripAdvisor review

Hotel room is not soundproof and i can't sleep well due to 3 boys noising until 11:30 nigth for 3 nights.I can't get much help from front desk because they don't know much about public transportation.Hotel breakfast is not good at all and coffee taste is terrible and not enoug hot foods.

Dear Departure668777, Thank you for taking the time to express your concerns about your stay at our hotel on Tripadvisor. We are very sorry to hear of the disappointing experience you had during your stay. We also would like to apologize for the inconvenience regarding breakfast services and appreciate for informing us. It has been shared with related department head and the raised issues are to be addressed accordingly. We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around . Regards Can GULAL Front Office Manager

Pleasant experience

Customer review rating 4.5/5

Ergun Couples - 03/10/2018 Confirmed reviews ALL

We liked the architecture and layout of the room and the balcony with views. Fast wifi, high water pressure, clean room made us extremely satisfied.

Dear Mr.Ergun, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Mr.

Customer review rating 1.5/5

Borna J. Friends - 13/09/2018 Confirmed reviews ALL

Unfortunately it was worst AccorHotel ever I’ve stayed in. I am a gold member since 2006 and indeed I am very disappointed with this hotel overall.

Dear Mr. j., We would like to take this opportunity to thank you for choosing the Mercure Istanbul Altunizade Hotel in Istanbul. Thank you for contacting us. I am pleased that you have taken the time to alert me your feedback. Our commitment is to provide each and every guest with a memorable stay and always ready to go extra mile for our guests, so I was very disappointed to learn that despite our efforts we failed and still allowed you to depart less than satisfied. Rest assured that we have informed our department and the management for quality and control goals go ahead. Our goal is to provide consistent first-class service and accommodation, so your comment is very important to us. The feedback we receive from our valued guests enables us to address the issues and take the necessary action to ensure that similar situations are avoided in the future. We believe that you will give us another chance through this email. For your next booking, please contact me prior to your arrival for any kind of requests via h8… or dial +90… 00 00 ext. no: 703 anytime, every day. We will be very happy to get your requests ready before you arrive and check your room yourself as the Front Office Department. We thank you again for taking the time to tell us your comment. We know that you have a great choice when it comes to accommodation and we hope that you will continue to choose the Mercure Istanbul Altunizade Hotel for your future travel needs. We hope that the above statement is to your satisfaction and if you need further assistance, do not hesitate to contact me personally. Regards Can GULAL Front Office Manager

Very good corner room and good overall experience.

Customer review rating 4.5/5

Ramez Business - 13/09/2018 Confirmed reviews ALL

Hotel is calm and relaxed.

Dear Ramez K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Good welcome and smily reception.

Customer review rating 4.0/5

Emrah A. Business - 21/07/2018 Confirmed reviews ALL

People are very nice and welcoming well. Breakfast is good enough. Rooms are nice to have a good stay.

Dear Emrah A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

I love it

TripAdvisor rating 5.0/5

760samers Family - 19/07/2018 TripAdvisor review

Good location, nice receptionists . good cooperative staff, acceptale larg rooms , quiterooms ,good parking. room service is 51% (acceptable)but not so good. with respect to all the staff.thanks for mercure staff.

Dear Samer, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr. GW. C.

Customer review rating 4.0/5

Gordon C. Solo - 13/07/2018 Confirmed reviews ALL

Excellent

Dear Gordon C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager
Customer review rating 5.0/5

Matt Solo - 29/06/2018 Confirmed reviews ALL

I had a perfect stay. The staff were all extremely kind and helpful.

Dear Matthew Lee C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Hotel staff are not helpfull!

Customer review rating 1.5/5

Loyal G. Couples - 28/06/2018 Confirmed reviews ALL

The air-conditioning was not working well and the room was smelling bad. The floor usually was wet and I could not understand the reason. The breakfast was ok while the staff are continuously following our steps - which is really annoying. I requested the invoice to my email address. Still waiting for the invoice and I still do not know when I will receive it! It should not be so difficult to print out 2 pages of invoice. I reminded the reception several times about it. The answer was that it will be sent to your email. Beside all, I am a PLATINIUM member of Accor hotels - I am not welcomed as platinum member in your hotel. My points are not registered after my stay in your hotel. I reminded the reception about it several times as well. Seem like they pretend that they will take action but actually they do nothing! Finally, I will try not to choose to stay in your hotel next time and I will not recommend your hotel to any of my colleagues who will come Istanbul for business trip.

Dear Kamil A., We would like to take this opportunity to thank you for choosing Mercure Istanbul Altunizade Hotel for your accommodation needs here in Istanbul. Thank you for contacting with us, I greatly appreciate you taking time to bring this matter to my attention on the satisfaction survey and apologize for the invoice issue, after our conversation from yesterday, we sent your invoices via email. Also we have registered your loyalty card to your system before your checked out. Please be assured that we reported to our related department and the management for quality and control purposes going forward. It is our goal to provide a consistent superior service and accommodation, thus your comment is very important to us. The feedbacks we receive from our valued guests, like yourselves, enable us to target the problem areas and take the necessary actions to ensure similar situations will be avoided in the future. We believe that you will give us another chance through this e-mail. For your next booking, please contact with me before your arrival for all kind of requests via h8… or by dialing +90… 00 00 ext. no: 703 any time, any day. We are going to be very happy to make your requests ready before you arrive and check your room out by ourselves as Front Office Department. Once again, we appreciate you taking time to share your comment with us. We know you have many choices when it comes to lodging and we hope you would continue to choose Mercure Istanbul Altunizade Hotel for your future travel needs. We do hope that the above explanation is up to your satisfactory and in case you need any further assistance please do not hesitate to contact me personally. Best Regards, Can GULAL Front Office Manager
Customer review rating 5.0/5

Daniel Friends - 19/06/2018 Confirmed reviews ALL

Everything was perfect.

Dear Daniel D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager
Customer review rating 4.0/5

Lindita T. Solo - 06/06/2018 Confirmed reviews ALL

very good

Dear Lindita T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

good

Customer review rating 2.5/5

Anonymous Families - 30/05/2018 Confirmed reviews ALL

this is my fourth stay since february 2018. Some rooms ( x3x rooms ) have a noise, whose cause cannot be detected. We recognised this, confirmed by maintenance and moved to another room in our 2nd stay. Knowing this in advance, in our last stay we checked the noise first, and asked for another room. There is a problem with room door openers, and you have to go to reception again and again to get it working which is so annoying.

Dear Firat S., We would like to take this opportunity to thank you for choosing Mercure Istanbul Altunizade Hotel for your accommodation needs here in Istanbul. Thank you for contacting with us, I greatly appreciate you taking time to bring this matter to my attention on the satisfaction survey and apologize for your room experience, please be assured that we reported to our related department and the management for quality and control purposes going forward. It is our goal to provide a consistent superior service and accommodation, thus your comment is very important to us. The feedbacks we receive from our valued guests, like yourselves, enable us to target the problem areas and take the necessary actions to ensure similar situations will be avoided in the future. Once again, we appreciate you taking time to share your comment with us. We know you have many choices when it comes to lodging and we hope you would continue to choose Mercure Istanbul Altunizade Hotel for your future travel needs. We do hope that the above explanation is up to your satisfactory and in case you need any further assistance please do not hesitate to contact me personally. Best Regards, Can GULAL Front Office Manager

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