Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,578 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,578 reviews

Customer review rating 4.5/5

Finola M. F. Families - Confirmed reviews ALL

Beautiful convenient hotel, we had a sea view room which was excellent.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location and the excellent sea view from your room. We look forward to welcoming you back for another memorable experience. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Nigel T. B. Solo - Confirmed reviews ALL

Great rooms good breakfast and close to beach and bars/ restaurants

Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed our prime location, comfortable accommodations, and breakfast offerings. We look forward to welcoming you back for another wonderful experience.

Customer review rating 1.5/5

Pamel A. F. Couples - Confirmed reviews ALL

We are diamond accor members. We let the hotel know in advance. We came into the lobby and were assaulted with the worst smell. Mildew? Our first room on floor three was handicap and the counter in the bath barely had room for a toothbrush. We revisited the lobby, restated our diamond level, and they only moved us up one floor to a standard room. Hardly the diamond experience!! The standard rooms smash the toilet and shower together and have the sink in the main room. Only two towels for us - I need a second one for my hair. Also breakfast was not great ….snd the pool area and pool were tiny. The music was too loud in such a small space. I was so disappointed with this hotel!

Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Rio de Janeiro Copacabana. We truly value the insights provided by our guests, especially our esteemed Accor Diamond members, as your experience is paramount to us. I would like to express my sincere apologies for the discomfort you encountered in the lobby upon your arrival. The hotel strives to maintain a welcoming environment, and I regret that the odor you described detracted from your initial impression. Please be assured that we take such matters seriously and will investigate further to ensure our lobby reflects the high standards we aim to uphold. Regarding the room configuration, I understand your concerns about the layout and amenities. Our rooms are designed to accommodate a variety of guest needs, but I acknowledge that they may not have met your expectations during your stay. Additionally, I appreciate your comments about the breakfast offerings and the pool area. Your feedback has been noted, and it will be shared with our team as we continuously seek ways to enhance our services and facilities for all guests. Once again, I apologize for the inconveniences you faced, and I thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

Customer review rating 4.5/5

Julie A. O. Couples - Confirmed reviews ALL

We travelled with a group and they booked the hotel. It was a wonderful choice. We loved the rooftop bar and pool. Everything was so close and walkable. Staff was friendly and very helpful. They gave us some great recommendations and accommodated all our needs.

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, the rooftop bar and pool, as well as the friendliness and helpfulness of our staff. It is always our aim to provide an enjoyable experience to our guests, and it is rewarding to know that we succeeded during your visit. We hope to welcome you back in the future for another wonderful stay.

Customer review rating 4.5/5

Errol J. S. Solo - Confirmed reviews ALL

Everything was outstanding! Facilities, Customer Service, & Food was on point!

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities, customer service, and food to be outstanding. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

Other web-users rate our hotel

  • 1,233 reviews 9.5/10 Location
  • 1,907 reviews 6.5/10 Room
  • 2,145 reviews 7.2/10 Service
  • 111 reviews 3.5/10 WiFi
  • 1,080 reviews 8.7/10 Breakfast
  • 748 reviews 5.1/10 Cleanliness
  • 705 reviews 7.3/10 Amenities
  • 467 reviews 7.8/10 Vibe

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