Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,740 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,740 reviews

Customer review rating 5.0/5

Gipsy V. B. Couples - Confirmed reviews ALL

Excellent!

Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you appreciated our prime location, as well as the quality of our food and the dedication of our staff. Your satisfaction is our utmost priority, and it is wonderful to know that we met your expectations. We look forward to welcoming you back in the future.

Customer review rating 4.5/5

Tabi G. H. Solo - Confirmed reviews ALL

Hotel is well located; very professional staff. The mattress of the one room was uneven and had to wait a long time to get a different room, but was finally satisfied. Crossants on breakfast buffet were always very DRY and HARD, probably bc of the electrical lamp shining on them. Other than that, everything was superb!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Nancy D. D. Solo - Confirmed reviews ALL

Wonderful customer service, and the hotel was clean and well located. The breakfast was amazing.

Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our customer service, cleanliness, and convenient location. It is also wonderful to know that our breakfast met your expectations. Your feedback is greatly appreciated and inspires our team to continue providing outstanding experiences for our guests.

Customer review rating 2.5/5

Geoffrey G. Business - Confirmed reviews ALL

Im afraid the experience was far from grand. The WIFI wasn’t functional, even after mentioning it several times. The breakfast area was always far too cold; the bed and linens just mediocre. For a „Grand Mercure“ we expected more, especially as a frequent Accor guest. I wish the quality of the stay met the friendliness of the staff; they were kind and professional.

Thank you for taking the time to share your experience at Grand Mercure Rio de Janeiro Copacabana. We sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the Wi-Fi connectivity and the breakfast area temperature. Your feedback about the bed and linens is noted, and I appreciate your kind words about our staff's professionalism. We value your loyalty as a frequent Accor guest and aim to enhance our services continually.

Customer review rating 1.5/5

Otman E. Families - Confirmed reviews ALL

fully disappointed got upgraded due to my gold status, to find that my room have a broken window and we can hear everything outside at 11 pm, so had to go to accessible room for the rest of the stay because hotel was fully booked

Thank you for sharing your experience with us. I sincerely apologize for the inconveniences you encountered during your stay. We strive to provide comfortable accommodations, and I regret that the initial room did not meet our high standards. Our team works diligently to address maintenance issues, and I appreciate your understanding as we navigated the situation. Your feedback is invaluable, and I hope for the opportunity to welcome you back in the future.

Other web-users rate our hotel

  • 1,329 reviews 9.5/10 Location
  • 1,976 reviews 6.7/10 Room
  • 2,213 reviews 7.3/10 Service
  • 112 reviews 3.4/10 WiFi
  • 1,135 reviews 8.6/10 Breakfast
  • 746 reviews 5.3/10 Cleanliness
  • 740 reviews 7.6/10 Amenities
  • 478 reviews 7.9/10 Vibe

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