Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,811 reviews

Best price
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Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Family Room

Photo out of - Superior Family Room

*** Superior Family room with 1 double bed and one sofa bed / 1 room per floor (4th to 12th) ***

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

The Classic Room with 1 double bed has everything you need for a great trip. Equipped with air conditioning, cable TV, WiFi, safe, work desk, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Classic Room with 2 single beds is ideal to enjoy the city in comfort. Equipped with air conditioning, cable TV, WiFi, safe, work desk, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accessible superior room with 1 king-size bed, ideal for people with reduced mobility. With delicate décor, air conditioning, cable TV, WiFi, blackout curtains, work desk, espresso machine and minibar.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This Superior Room with 2 single beds has a perfect climate for relaxation. Includes free WiFi, air conditioning, cable TV, safe, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Luxury room with unmatched comfort and the best view of the Copacabana neighborhood! Everything you need for a sophisticated stay, including king-size bed, A/C and WiFi.

  • Views:

    City View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for a sophisticated stay in Rio de Janeiro with great view of the Copacabana neighborhood. Elegant accommodation with two comfortable single beds, WiFi, A/C and minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with 1 king-size bed for that perfect stay. Free WiFi, minibar, air conditioning, cable TV, safe and espresso machine. Partial view of Copacabana beach. For up to 2 people.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ideal for couples, this executive room unites modern and elegant elements. Overlooking Copacabana beach, with digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive room with two single beds + combination of modern and elegant elements. Overlooking Copacabana beach, equipped with digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This executive room unites modern and elegant elements with a partial view of Copacabana beach. Includes digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This executive suite is ideal to enjoy the panoramic view of Copacabana beach, equipped with 1 king-size bed, cable TV, electronic safe, espresso machine and electric kettle.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 314 rooms
  • 16 rooms for people with reduced mobility
  • 314 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Vizta Swimming Pool

  • Outside

Gym

  • On site

Sports and leisure

Gym

  • On site

CAZA ALIMO

Photo out of - CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
Rua Souza Lima, 48, Copacabana, 22070001 Rio De Janeiro, Brazil
Telephone +55 21 3545-5460

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Exceptional View

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

On top of the Grand Mercure Rio de Janeiro Copacabana, Vizta Rooftop offers an impressive shoreline view in a sophisticated and welcoming atmosphere, for gatherings, celebrations, or to enjoy the sunset.

Caza Alimo offers a full buffet on the 2nd floor, with artisanal bread, fruit, cakes and hot dishes in an elegant setting overlooking Copacabana beach, for a delightful and welcoming morning experience.

Heated pool

Gym on site open every day from 8 am to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,811 reviews

Customer review rating 5.0/5

Zachary R. Business - Confirmed reviews ALL

Dear guest, Thank you for your kind feedback. We are thrilled to hear that you found your stay comfortable and enjoyable. Our team strives to maintain high standards of cleanliness and comfort, and it is rewarding to know you appreciated these aspects during your visit. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Matthew G. C. Business - Confirmed reviews ALL

Dear guest, Thank you for your kind words regarding our location and courteous staff. We are delighted to hear that you enjoyed your stay. Your feedback is valuable to us, and we hope to welcome you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Soul T. T. Business - Confirmed reviews ALL

Dear guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we hope to welcome you back for a longer visit in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Laura J. A. Couples - Confirmed reviews ALL

Dear guest, We appreciate your kind words regarding your stay at our hotel. We are delighted to know that you found our location ideal for exploring Rio. We look forward to welcoming you again for another perfect holiday experience. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Gabisile M. Friends - Confirmed reviews ALL

Dear guest, Thank you for your kind words regarding the beauty of your room and the helpfulness of our staff. We are pleased to know that our information team made your stay more enjoyable. Sincerily. Grand Mercure Rio de Janeiro Copacabana

Dear guest, Thank you for your kind feedback. We are thrilled to hear that you found your stay comfortable and enjoyable. Our team strives to maintain high standards of cleanliness and comfort, and it is rewarding to know you appreciated these aspects during your visit. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Matthew G. C. Business - Confirmed reviews ALL

was nice courteous staff and close to the beach

Dear guest, Thank you for your kind words regarding our location and courteous staff. We are delighted to hear that you enjoyed your stay. Your feedback is valuable to us, and we hope to welcome you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Soul T. T. Business - Confirmed reviews ALL

It was very short, but completely satisfied

Dear guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we hope to welcome you back for a longer visit in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Laura J. A. Couples - Confirmed reviews ALL

This hotel is perfect for a holiday in Rio. We didn’t spend much time here, but it’s perfectly located if you want to experience every part of Rio.

Dear guest, We appreciate your kind words regarding your stay at our hotel. We are delighted to know that you found our location ideal for exploring Rio. We look forward to welcoming you again for another perfect holiday experience. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Gabisile M. Friends - Confirmed reviews ALL

Thank you to your information staff, they really made life easier especially because they spoke good English

Dear guest, Thank you for your kind words regarding the beauty of your room and the helpfulness of our staff. We are pleased to know that our information team made your stay more enjoyable. Sincerily. Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Sheila R. Couples - Confirmed reviews ALL

We feel the hotel is well located, the staff are very friendly and the daily breakfast is really good. However where the ratings drop is the room itself. We were told we were upgraded. The room was suitably big but we were surprised that there was no soap or shower gel for us. Just shampoo and conditioner in the washroom. We tried telling housekeeping who directed us to reception. Of course we got some soap the next day. However I believe these are basic amenities especially when charged upwards of £210 ( GBP) a night.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to know that you appreciated our prime location, friendly staff, and pleasant breakfast options. However, we sincerely apologize for the shortcomings regarding the amenities in your room. It is, in fact, our intention to provide a seamless experience and ensure that all essential items are readily available for our guests. Your comments about the communication with the housekeeping team and the reception have been noted, and we will review our processes to enhance our service delivery. We value your insights and hope to have the opportunity to welcome you again for a more satisfying stay in the future. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 2.5/5

Patrick P. C. Business - Confirmed reviews ALL

Location is good but rooms are old and noisy with noise coming from the street. Main issue is that the wifi in the whole hotel is not good and in some places/rooms very bad. The rooms are getting old. Receptionist are not all very helpful. I left a suit for dry cleaning as they told me I would get it the next day but I got it back 4 days later…

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive comments about our location; however, we regret that your experience was not satisfactory. We acknowledge the concerns regarding the issues you encountered with our Wi-Fi service, and we are committed to resolving this matter. Our team is working to modernize our network. It is disappointing to hear about the delay in your laundry service, which does not meet our standards. Your comments will be taken into consideration as we continue to seek improvements to enhance the experiences of our guests. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Lexander S. Solo - Confirmed reviews ALL

Nice and freshly renovated hotel. Rooms are clean, breakfast is tasty. Has own sunbeds at the beach which is quite convenient. Well equipped gym with great view. Heated pool with nice view. Rooftop bar food was a bit pricey but tasted good. Mattress and pillows were comfortable. The only things that were missing, and felt strange for 5* hotel, was the only available water dispenser on 18th floor at gym, also complimentary water is not offered here, which is a common thing in almost every 4/5* Accor hotel across Asia and Europe. I also asked for disposable slippers and bathrobe twice, but this wasn’t provided because “we ran out of it on weekends”, not a big deal, but once again, you expect a bit more service from Grand Mercure. Overall is good and convenient hotel to stay.

Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to learn that you enjoyed our prime location and found our hotel to be freshly renovated with clean rooms. We acknowledge your comments regarding the availability of water dispensers and the provision of complimentary water. While our hotel aims to provide an exceptional experience, there may be variations in amenities offered at different locations. We appreciate your understanding in this matter and will take your suggestions into consideration as we continually strive to improve our services. Regarding the request for disposable slippers and bathrobes, we sincerely apologize for the inconvenience you experienced. Our goal is to ensure that every guest receives the highest level of service, and we regret that we were unable to meet your expectations during your stay. Your feedback will be shared with our team to help us enhance our service delivery in the future. We are grateful for your overall positive impression of our hotel and your recommendation as a good and convenient place to stay. Thank you once again for your valuable insights, and we hope to welcome you back in the future to provide you with an even better experience.

Customer review rating 1.0/5

Allan A. F. Business - Confirmed reviews ALL

During my check in process, I was informed by the hotel staff that my company had not paid for the room. I questioned this as its my company policy (through a travel agent- ATPi) to pay for all stays 7days or longer. The discussion on this topic went on for a number of minutes. Eventually, after 20hrs travelling and arriving at the hotel at approx 7.30am, I agreed to pay the bill and requested a receipt which I was not given. In addition, i was asked to pay an additional amount to cover any charges against my room. As I was not expecting to make these payments, my bank blocked my card on suspicion of fraud. After checking in, I checked with my work. I was assured that the room costs were covered. So, i returned to reception once more to question. I was told rather bluntly that the room had not been paid for. So, again, I asked for the receipt. Later that day and after reviewing the receipt in detail I noticed that the card number was not my card number and mustve been the travel agency's card. After numerous visits to the reception and finally them admitting they were wrong, I was told I would be refunded for both. However, the inconvenience caused was completely unacceptable as the refunds took days to happen, my bank card was blocked and I had limited spend on my credit card. If only the Mercure staff had done their job in the first place"

Dear guest, Thank you for sharing your experience with us. We deeply regret that you encountered difficulties related to the payment of your stay during the check-in process. We understand how frustrating this can be, especially after a long journey. Regarding the situation mentioned, we apologize for the confusion caused about the payment method. It is our goal to ensure efficient and clear service, and it is unacceptable for you to have gone through this stress. We appreciate you bringing the issue of the receipt to our attention, and we will reinforce with our team the importance of providing correct information and proper assistance to our guests. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.0/5

Ronald W. M. Business - Confirmed reviews ALL

It was a mid range room with zero extras. They didn’t even restock the soap, tissue or shampoo until I complained.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Victor M. R. L. Solo - Confirmed reviews ALL

I had a great time, staff is very friendly and the location of the hotel is great

Thank you for sharing your positive experience. We are delighted to hear that our prime location and dedicated staff contributed to your enjoyable stay. Your kind words motivate us to continue providing exceptional service to our guests. We look forward to welcoming you back for another memorable experience.

Customer review rating 5.0/5

Jason R. Business - Confirmed reviews ALL

My stay at the Grand Mercure was very comfortable and the staff were very helpful.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and that our staff contributed positively to your experience. It is always our aim to ensure that guests have a comfortable and enjoyable stay with us.

Customer review rating 1.5/5

Giulliano T. M. Couples - Confirmed reviews ALL

wont be back.

Dear guest. Thank you for sharing your feedback regarding your recent stay. We regret to hear that you felt the value did not meet your expectations. At Grand Mercure Rio de Janeiro Copacabana, we strive to provide a quality experience, and your comments will be evaluated as we continuously seek to enhance our services. We appreciate your insights and wish you all the best in your future travels. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 2.0/5

Carlos E. C. M. Business - Confirmed reviews ALL

cleaning just after 4pm and that´s why there is no room available before the check in. The real time for check is in this hotel is 5pm. also the elevator in biuding A, never stops in the 10th floor to go down. I ALWAYS had to go up to go down. Unbelievable. breakfast - 5...

Prezado hóspede. Agradecemos por compartilhar suas observações sobre sua recente estadia. Lamentamos saber que o serviço não atendeu suas expectativas, especialmente em relação à limpeza e ao horário de check-in. Informamos que o horário para o check-in é às 15h, conforme nossa política. Além disso, iremos investigar a questão do elevador que não parou no décimo andar. Agradecemos seu feedback sobre o café da manhã e esperamos que considere retornar em uma futura oportunidade. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Vhalinavho P. K. Business - Confirmed reviews ALL

Great experience , good service, clean and good food. Next time I need the beach facing room.

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our service, cleanliness, and dining options. We look forward to accommodating you on your next visit to enhance your experience further!

Customer review rating 1.5/5

Jason K. Solo - Confirmed reviews ALL

Check-in was delayed past 3 pm. Compensation for this was a measly cheap bar drink. Never in 20 years of travelling has a room not been available. Public bathrooms had a sewer smell. Bad for a supposedly higher end hotel. The lighting controls in the room were incredibly confusing and unnecessarily complicated .It took me over 20 minutes to turn the lights off for bed. Half the switches didn't seem to do anything. The right elevator shuddered halfway to my room on the 14th floor. I felt sure I was going to fall to my death. You need a bigger check in desk as waits were too long for simple inquiries. What is the purpose of a glass partition for the toilet? Didn't give any privacy.

Dear guest. Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your visit. We understand that a delayed check-in can be frustrating, and we regret that your experience did not meet the expectations associated with our hotel. Regarding the elevator experience, safety is our priority, and we will review this matter thoroughly. Your suggestion for a larger check-in desk is appreciated, as we are always looking for ways to improve efficiency. We value your feedback, as it helps us enhance our services. Thank you for bringing these matters to our attention. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.0/5

Elisabetta M. W. Friends - Confirmed reviews ALL

At chek out I was charged for 2 coffees which I never drink. I'm not a coffee drinker. Other people in my group were charged for things not used. This is a problem that needs to be fixed. .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.0/5

Jucen M. S. P. Couples - Confirmed reviews ALL

Not happy being charged for drinking water in the room when there’s a note that says it’s complimentary!!!

Dear guest, Thank you for your feedback regarding your recent stay. I apologize for any confusion concerning the complimentary water in your room. We appreciate your comments, as they help us improve our services for future guests. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Carlos A. S. L. L. Business - Confirmed reviews ALL

Excellent room, great view. However, two things need to be addressed to make it perfect: the air conditioner's fan speed cannot be adjusted, and there is a bad sewage smell in the room. You can smell a strong odor as soon as you open the door. Everything else works very well. Courteous staff. Excellent breakfast in the VIP area.

Thank you for your kind words regarding our location, room quality, and breakfast service. We appreciate your feedback about the air conditioning and the odor issue. Our team is committed to maintaining a comfortable environment for all guests, and your observations are valuable for our continuous improvement. We hope to have the opportunity to welcome you back for an even better experience in the future.

Customer review rating 3.5/5

Maryam H. Families - Confirmed reviews ALL

was good enough. WiFi wasnt working in the rooms for about 3 days of the trip. Requested an early check in and it didnt happen. i understand it cant always happen but some communication would have been good.

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased that you appreciated our location. However, we apologize for the inconvenience caused by the WiFi issues and the lack of communication regarding your early check-in request. Your comments are noted as we strive to enhance our guest experience. Goodbye, Grand Mercure Rio de Janeiro Copacabana

Other web-users rate our hotel

  • 1,335 reviews 9.6/10 Location
  • 1,995 reviews 6.6/10 Room
  • 2,226 reviews 7.3/10 Service
  • 112 reviews 3.5/10 WiFi
  • 1,118 reviews 8.6/10 Breakfast
  • 754 reviews 5.3/10 Cleanliness
  • 739 reviews 7.6/10 Amenities
  • 470 reviews 7.8/10 Vibe

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