Fairmont Rio de Janeiro Copacabana 5 stars

Whenever we walked into your hotel we immediately felt relaxed and at ease. Patricia on reception was so, so lovely and provided such good service to us. Bar & restaurant staff were also excellent (and the guys at the main door).

The previous Sofitel has been remodelled to a Faitmont. Everything looks nice, pool and view are amazing, rooms are good standard (but also nothing really special when it cones to design and personalization, but guess thats a standard Accor Group challenge). Rooms and hotel are very clean, service is good (ok, I had to call to get water basically every day, but thats a small challenge). Breakfast I really enjoyed, you can survive as a vegan. The restaurant and spa I realky enjoyed!

Great location, staff and facilities

Appalling check-in experience and room assignment. Followed by 2+ hour wait for room to be ready. No apology from anybody. Housekeeping often didn’t get to our room until late afternoon. The standout thing about the hotel was the 4 excellent Concierges

Excellent staff ... concierge / bar staff / check in

I wasn’t exactly sure what to expect, but from the moment I arrived in the beautiful lobby and was so warmly welcomed, I knew this was a special hotel. I was shown around the hotel grounds by Marcello from the Front Desk which was a lovely touch and the fantastic bellboy Wesley showed me to my room. I was made to feel so welcome, and this level of customer service really makes the Fairmont stand out. The room was absolutely beautiful with an incredible view over Copacabana beach to Sugarloaf Mountain. I’ve never had such a gorgeous view from a hotel room before! The pool and bar staff were also fantastic, again making me so welcome. The food and drinks were all reasonably priced too (and the Caipirinha’s were amazing!). I had the best time, and would like to thank the staff for making my short trip so enjoyable.

Definitely one of the best hotels I’ve ever stayed in. The pool area is amazing. The breakfast is splendid. If I should complain about anything, the shower in the room doesn’t have enough pressure, and it takes ages before the water is hot enough. Other than that; highly recommended!

I like Fairmont RJ. Thank you for the comfort stay.

Superou as minhas expectativas.

my husband and I had a great time at the Fairmont - we were celebrating 40 years of knowing each other and booked ourselves at the 13th floor - gold Fairmont ! The staff at the hotel could not have been more pleasant and accommodating to our needs...But the Fairmont Hotel was on that Sunday (10thNov) preparing itself for the big opening party on the following Tuesday and some spotlights were being installed very noisily above our rooms on that night up to 3 o'clock in the morning . Not very pleasant at all !

Thoroughly enjoyable with excellent food and service in the restaurant.

The service is excellent. Everyone greeted you with a smile. Your staff was amazing at accommodating our every need. The inaugural party - was a memory of a lifetime. Good and beverages were excellent.

All good except that the rooms smelled a bit musty

My wife has chosen the Gold Experience, and it was a smart decision. The additional service provided was wonderful.

Nice experience supported by highly professional hotel team