Fairmont Rio de Janeiro Copacabana 5 stars

Hi there, My name is Taras M. and I recently stayed in room 1036 at the Fairmont Copacabana in Rio, Brazil. I had checked out on March 15th and left 5 or 6 dress shirts hanging in the closet. Can you please either ship these to 600 queens Quay W, Toronto, ON M5V3N3, Canada, ship them to the Fairmont in Toronto Canada, or release them to Gary Grant who is currently staying at the hotel. Please let me know, and I can compensate for any inconvenience and shipping costs. Much appreciated, thank you! Taras M.

one weekend, extremely attentive staff, good food and drink, lovely location, clean hotel. Extremely satisfied.

Best start in the morning with an excellent breakfast and a breathtaking view overlooking Copacabana to Sugar Loaf.

Concierges Maurice and Leonel were exceptional! The spa was unbelievable with Livia the therapist and Rachel (I think) wonderful assistant at the front desk. Room view and poolside view were spectacular. Poolside staff were exceptional and Adriana at check-in was efficient and helpful.

We ordered 2 gin & tonics & 1/2 hour later got 1! We were very surprised to get a disabled room as we are perfectly fit. There was only 1 seat on the balcony, but this was very quickly rectified. On the plus side PATRICIA on reception was very efficient and extremely helpful .

Really nice hotel! Well located.

The accomodation and the food were wonderful! The staff in the spa are great, I was impressed with the space and with the service. Yet, the hotel staff in general is not so great, especially in the restaurant.

Wonderful.

Me and my friends were there for the carnival . This hotel is perfect , beautiful and has great staff

Stayed twice at the resort and was not that impressed. Booked a suite which turned out to not be any different to a regular room just had a disabled toilet. In general, the reception staff were not very accommodating but the rest of the staff were nice. The food was the biggest let down.

Dear Fairmont Rio, we are really disappointed from our last experience stayed at your hotel.As we are designers , architects and business owners ....we are clients for 5 stars hotels and travel lovers .... .we took 20 hours flight from middle east to experience your new renovated hotel in rio but we failed.design wise is perfectly done ......but the service was very terrible ..........first my suite wasn't cleaned in proper way ....only they were cleaning the bed and bathroom and the rest of the suite was disaster ....the room service food was the worst .....and the reception guys at the six floor was so rude ,unprofessional and they don't speak the hotel welcoming language ..we spent the check in and check out by fighting and missunderstanding .....the only thing was great in our stay the reception guy at the gold lounge fourth floor and the team there ...very well welcoming and sweet....thank you Fairmont hotel but you are way far from the satisfaction experience .....Good luck

I arrived to the hotel at 10am after an overnight flight from Europe. My assistant had already pre warned your hotel I would be wanting an early check in. Despite my asking every half hour, I was not given a room until after 3 pm. I understand the hotel was busy but there were plenty of exits in the morning and it does not take 5 hours to get a room ready, if there is the willingness to treat a customer appropriately. You simply, clearly, did not care so I will be defaulting back to the Fasano or Emiliano, which have much better service

The service is not up to the level I think it must be for an hotel with for this category. Altrought people do not speak english, in terms of provison of service many attitude are to be revised. greetings, please and thank you are the BASE of the hospitaly. The hotel is clean and the position is the TOP! I would expect to live an experience not just a simple stay..

I went to RJ for the desfiles da campeas. My only expectation was to have a good room/bed and a good breakfast. None of them ocurred. Even though the hotel has been recently renovated, the staff could not join the twin beds and we had to sleep in separate beds. The breakfast was terrible. I was informed the breakfast was available until 11:00. But when i arrived at 10:29 they informed that the main saloon was closed and i would have to eat on the separate room. There there was a meager continental breakfast. Far away from my expectation and the kind of service a 5 star hotel should render. Next time in RJ i’d rather stay in Copacabana palace.

Stayed for 2 weeks for business joined by my spouse. Rooms are nice and new, beds are comfortable and service in the room excellent. Two improvement points: the shower is very difficult to regulate, either too cold or burning hot. We even changed room to try to get an improvement, but same issue in both rooms. Secondly as a business traveler I miss a small desk, really only option to sit with a computer is on the bed - not practical! The pool and dining area is very nice, view is absolutely stunning. Staff in the breakfast restaurant are nice, but still seem to be a bit fresh on the job; waiting 15 min for coffee is not great.