Fairmont Rio de Janeiro Copacabana

Fairmont Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.6/5 4,051 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Dream wedding venue with beautiful rooms and full range of services

  • Exclusive 24-hour concierge service

  • Ideal venue for corporate and social events, offering 13 elegant, versatile spaces

  • Accessible for guests with reduced mobility

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Rio de Janeiro Copacabana

Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
Brazil

GPS:-22.986025, -43.188675

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MARINE RESTÔ

Savor the best of Brazilian cuisine with our various options of grilled meats and seafood at Josper Grill. Here at Marine Restô, you'll also enjoy a delicious American breakfast with a lush view of Rio.

Our accommodation(s)

Blessed with sweeping views of the beach, the Sugarloaf or the city, our 375 luxurious rooms and suites feature design inspired by 1950s Modernism and the blue of the Copacabana sea. Premium amenities offer the ultimate comfort for your Rio sojourn. Our 5-star rooms have hypoallergenic structure and Rio de Janeiro's sea or the city views. With affordable options for people of reduced mobility and connecting rooms, through the reservation request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,051 reviews

TripAdvisor Rating  4.5/5  1,332 reviews

Great drinks and excellent service by Luana! She was amazing!

TripAdvisor rating 5.0/5

797rayj Couples - TripAdvisor review

Great drinks and excellent service by Luana! She was knowledgeable and entertaining. A total delight. Truly wonderful experience! Enjoyed the restaurant view, great place to visit while in Rio. It overlooks the Copacabana beach and had a great view of the city.

An ‘Above & Beyond’ Experience at Every Opportunity

TripAdvisor rating 5.0/5

KiwiDanWhite Couples - TripAdvisor review

Upon checking in, our room was upgraded which set the tone for an outstanding experience. Excellent & well-maintained amenities, including the pool, restaurant & bar. Although we didn’t make use of their beach amenities, we were informed about them. Breakfast was also a standout & was phenomenal - it become a very high benchmark for our 4 week trip in Brazil. The restaurant team were always efficient & courteous. During our 4 night stay what truly made our experience exceptional were the staff - they are a credit to the hotel. From reception to concierge to food & beverage & turndown, their execution was flawless. I also believe they had a Clef D’or concierge which was impressive. A special mention to Dhom at the bar & Rogerio at the door, who were always warm, convivial, & were excellent ambassadors for the hotel & the city. Dhom in particular always took the time to check on our stay, & despite only a brief introduction always remembered our names - Thanks Dhom! I highly recommend & would now only stay at The Fairmont whenever visiting Rio de Janeiro.

Hello, We are very happy to see comments like yours about Fairmont Rio de Janeiro Copacabana. We will make sure that the staff receive your message. We are glad that you enjoyed your stay and hope to see you again very soon to make new incredible memories. Kind regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Great location and service.

Customer review rating 5.0/5

Rozangela P. Couples - Confirmed reviews ALL

Had the best experience!!! Staff very courteous!!!!. Special thanks to Manuel, Mohammed and all the staff of the 4th floor lounge. My only remark is about the loud music on the pool bar area. Loved the shows but music was too loud. Everything else was perfect. Enjoyed myself and looking forward to return next year. Thank you for the for the warm welcome, Rozangela P.

Dear Mrs. P. and Mr. V., We very much appreciate your comments regarding your stay at the Fairmont Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback, in this case, about our staff. I will share your comments with our team especially with Manuel, Mohammed and Maurice, mentioned in his assessment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be sure to share your experiences via our TripAdvisor quick link: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d301194-Fairmont_Rio_de_Janeiro_Copacabana-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

What is the point of a hotel if you can't sleep?

Customer review rating 1.0/5

Eurolondoner Business - Confirmed reviews ALL

I am a frequent visitor to Rio and had great hopes for the Fairmont after several other 5* properties in the city (Copacabana Palace, Grand Hyatt, Miramar, Caesar Park when it was a Sofitel hotel, etc). There is plenty to like about the hotel: excellent location, beautiful views, lovely terrace with pool, bar, and restaurant, nice (if narrow) beach, etc. However, I was really disappointed by my stay overall because of what felt like poor management and inability (or unwillingness) to resolve issues. I was booked on a rate which included a free upgrade subject to availability (in addition to being Accor Gold) but upon checking in, was allocated the room category I booked. That is fine as I just assumed there was no availability (despite the Accor website still showing rooms for sale in every category for my dates at the time I arrived) so no issue there, but I think it would have been nice to mention that no upgrade was available when I checked in (or even told me if it might become available at some point during my stay). Worse, though, on the first evening, I found that my room on the 7th floor was directly above the scene for musicians to play every evening next to the pool and bar. Now, they don't play too late (till about 22.30) but it was extremely loud, and as I was arriving from Europe (and working), I was jetlagged and really wanted to sleep early. I spoke to reception and was told that there was no other room available but I should try the next morning when it should be possible to change. I did... and was told that no other room was available but i should try the next morning when it should be possible to change... and again a third time. On the third day, another receptionist even told me that rooms were actually available but as they were on the Gold floor it would be an upsell. Now again, bearing in mind that my rate included availbility-based upgrade, whilst I can understand not getting it if the hotel is full, I thought it was a bit funny to tell me that in fact it was available but only if I paid what my rate was supposed to include. On the final attempt, I was also again told I should try the next morning (which was when I was leaving!) There were other problems too. The "hot" water in my room was lukewarm at best which was not pleasant to shower or shave, coffee capsules were not replaced on any day except when I once called to ask, and towels were not replaced one day. There is a turndown service but it arrived quite late (was around 10pm). Very minor point, but it is also the only luxury hotel in Rio (and probably in all of Brazil) I have visited not to lend visitors flip flops to go to the swimming pool or beach (they mention the fluffy slippers, but quite frankly, that doesn't sound like a great idea to go to the beach!) and also the only one I know where all movie channels etc were available in Portuguese only (from channels which offer multilingual versions available literally everywhere else in both hotels and people's homes!) When I asked, I was told that the paid movies are available in English. Food is generally good but expensive. The rooms are a decent size and have nice little balconies, but feel a bit tired and shower rooms are not particularly nice (hot water issue notwithstanding), and ALL Accor status seems to be of little interest to the hotel (it did get me a welcome drink). That said, by far my biggest problem was the room noise, not being able to sleep properly and the hotel not being able or willing to find a solution at any point during my 3 night stay. Ultimately, a hotel is first and foremost a place where you go to sleep when you are away from home, so if you cannot sleep well, it kills the point. Furthermore, to me, the whole point of luxury hotels (and of having status with hotel chains) is that they solve problems when they occur. In my view, the lack of interest or bother about a customer explaining that they can't sleep given the room they have been given (an issue I am sure I am not the first to have complained about, and indeed, the receptionist I talked to said he realised it could get very noisy) is inexcusable in my view and prevents me from giving the Fairmont I had really hoped to love a higher mark.

bad service

Customer review rating 2.5/5

Ricardo B. J. Families - Confirmed reviews ALL

breakfast service is not satisfied and check out is ridicoulus

Prezado Sr. Backheuser j.., Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor com relação serviço de café da manhã e seu check out. Para que possamos melhorar essas experiências o senhor poderia nos relatar o que aconteceu? Com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes. Esperamos recebê-lo em um outro momento para criarmos melhores recordações. Atenciosamente, Netto Moreira Gerente Geral Fairmont Rio de Janeiro Copacabana

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