Fairmont Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.5/5 4,462 reviews

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Fairmont Rio de Janeiro Copacabana - Image 1
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Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ, 22070002 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • The hotel offers accessibility options for people with reduced mobility.

  • Host your dream wedding at Fairmont and enjoy a complete service!

  • We have a 24-hour Concierge service.

  • Bridal suite available to enjoy unforgettable moments.

  • Convention Center with 12 meeting rooms for social and corporate events.

Our accommodation(s)

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Hotel location

Fairmont Rio de Janeiro Copacabana

Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
Brazil

GPS:-22.9858, -43.18949

Telephone
Fax +55 21 2525-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MARINE RESTÔ

Savor the best of Brazilian cuisine with our various options of grilled meats and seafood at Josper Grill. Here at Marine Restô, you'll also enjoy a delicious American breakfast with a lush view of Rio.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,462 reviews

Customer review rating 2.0/5

Barry A. Y. Couples - Confirmed reviews ALL

Having booked your hotel as we celebrated our 50 years of marriage, we had high expectations. We booked a deluxe room at £678 per night. Unfortunately our flight to Rio was cancelled and we lost one day. The Fairmont nevertheless decided that we weren't allowed a refund on the lost night and we didn't even get a sea view. The reception staff were pleasant, the hotel pretty manic. Breakfast was poor for a 5star hotel and staff poorly trained in customer service. I had to point out that the chair at breakfast was broken and dangerous. We had time for a light dinner before going to the Rio Carnival but the service was awful; most of the staff hardly understood English. We ordered 3 small sharing dishes. The first arrived in 30 minutes, the second, after we asked for the food to be delivered together arrived 10 minutes later and when we asked where the other dish was, after some scurrying around, they indicated that they didn't have that dish available so we had to order something else. When we asked for the bill, they still added a service charge. I had to complain to get it removed. At best this was a 3 star hotel and we will; not be using any other Fairmont hotel ever again.

Customer review rating 5.0/5

Augusto A. R. Couples - Confirmed reviews ALL

I enjoyed a real Carnival experience with music, party and high level service. A kindly and polite service.

Dear Mr. R., Thank you for your wonderful feedback! We are delighted to know that you experienced a truly unforgettable Carnival with us, combining vibrant celebrations with the refined and attentive service we strive to provide. It was a pleasure to have you at Fairmont Rio de Janeiro Copacabana, and we look forward to welcoming you again soon. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 3.0/5

Aline C. D. S. Couples - Confirmed reviews ALL

Good location with staff that was willing to help. Had some issues with cleanliness and smell in original room we were given. The pools closed at 6pm each day which was highly inconvenient for all the guests. Overall for what we paid, the value was poor.

Dear Ms. S., Thank you for taking the time to share your feedback! While we are pleased that you appreciated our location and the willingness of our team to assist, we sincerely regret that aspects of your experience did not meet expectations, particularly regarding the initial room condition and overall value perception. Please be assured that cleanliness is of utmost importance in the experience we aim to provide, and your comments will be carefully reviewed with the relevant teams. We also understand your remarks regarding the pool hours. Operational schedules are designed to ensure both guest comfort and the proper maintenance of our facilities, but we truly appreciate your perspective. We hope to have the opportunity to welcome you again to Fairmont Rio de Janeiro Copacabana and provide an experience more aligned with the level of excellence we strive to deliver. Sincerely, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 5.0/5

Jennifer B. T. Business - Confirmed reviews ALL

From the moment I arrived, I felt like I was in a commercial. People with big smiles walked up to greet me and swept me to my room. Every day was full of amazing experiences, friendly staff, delicious food and much celebration. Even as a guest of Accor, the experience was over the top. I can’t say enough great things about everyone and everything at the Fairmont Copacabana, and I look forward to returning hopefully soon.

Dear Ms. T., Thank you for your truly wonderful feedback! We are delighted to know that from the moment you arrived, your experience felt seamless, warm and memorable. It is especially rewarding to hear that our team’s genuine hospitality, along with the culinary and celebratory moments throughout your stay, contributed to an experience that exceeded expectations! It was a pleasure to have you with us at Fairmont Rio de Janeiro Copacabana, and we very much look forward to welcoming you back soon. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 5.0/5

Wittaya S. Solo - Confirmed reviews ALL

Best location in Rio de Janeiro, with professional services and the beautiful view of Copacabana Beach.

Dear Mr. S., Thank you very much for your wonderful review and for awarding us a perfect score. We are truly delighted to know that your stay with us was an iconic experience. Being located in one of the most privileged settings in Rio de Janeiro, overlooking the beautiful Copacabana Beach, is something we are very proud of, and it is especially rewarding to know you appreciated it. Your kind words about our professional service mean a great deal to our entire team. Delivering attentive, warm, and refined hospitality is at the heart of what we strive for every day. We sincerely hope to welcome you back soon for another memorable stay by the sea. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Other web-users rate our hotel

  • 880 reviews 9.5/10 Location
  • 1,714 reviews 6.9/10 Room
  • 2,393 reviews 7.6/10 Service
  • 38 reviews 3.7/10 WiFi
  • 561 reviews 7.7/10 Amenities
  • 550 reviews 7.6/10 Breakfast
  • 507 reviews 8.4/10 Vibe
  • 434 reviews 4.5/10 Cleanliness

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