Fairmont Rio de Janeiro Copacabana 5 stars

Brand new hotel, excellent service and great care, in particular in a very challenging situation when I needed hospitalization.

We fell like our home, nice service and wonderful people

We really enjoyed our stay in Fairmont Copacabana. The room was spacious, clean ja nicely designed, but the best part was the people! Service was amazing - special thanks for consigners and staff at breakfast. Pure friendliness made the stay special. And can't forget how we appreciated the cold water bottles which were handed to us by the staff in front of the hotel when we returned from running. Special!

I cannot tell you how much I enjoyed my time at your new hotel. From the decor to the views to the service, everything was beyond perfect and the only negative thing was leaving! Bravo!

Great views. No hot water for shower the first night. Our Chicken plate still had blood in the meat. Sent back and had to re-cook. Chief did not come out. Our Niece's baby almost got run over in your construction area.

From the moment we were picked up at the airport, we were greeted with cold bottles of water and towels to freshen up. Once at the hotel our luggage was sent straight to the room and the check in process was smooth, the staff friendly and welcoming and the property stunning. Luckily for us it was the official grand opening of the hotel and therefore were invited to the launch party, with food and drinks included, along with entertainment from IZA! The Hotel is in a great location at the end of Copacabana and a 2 min walk to Ipanema which was perfect. Th property itself is well maintained, staff are extremely friendly and helpful and cant do enough. Maurice at Concierge was brilliant helping us with booking excurisions, football tickets for the maracana and handgliding. Breakfast was brilliant and the food served in the restaurant and Bar areas was also very good.

Whenever we walked into your hotel we immediately felt relaxed and at ease. Patricia on reception was so, so lovely and provided such good service to us. Bar & restaurant staff were also excellent (and the guys at the main door).

The previous Sofitel has been remodelled to a Faitmont. Everything looks nice, pool and view are amazing, rooms are good standard (but also nothing really special when it cones to design and personalization, but guess thats a standard Accor Group challenge). Rooms and hotel are very clean, service is good (ok, I had to call to get water basically every day, but thats a small challenge). Breakfast I really enjoyed, you can survive as a vegan. The restaurant and spa I realky enjoyed!

Great location, staff and facilities

Appalling check-in experience and room assignment. Followed by 2+ hour wait for room to be ready. No apology from anybody. Housekeeping often didn’t get to our room until late afternoon. The standout thing about the hotel was the 4 excellent Concierges

Excellent staff ... concierge / bar staff / check in

I wasn’t exactly sure what to expect, but from the moment I arrived in the beautiful lobby and was so warmly welcomed, I knew this was a special hotel. I was shown around the hotel grounds by Marcello from the Front Desk which was a lovely touch and the fantastic bellboy Wesley showed me to my room. I was made to feel so welcome, and this level of customer service really makes the Fairmont stand out. The room was absolutely beautiful with an incredible view over Copacabana beach to Sugarloaf Mountain. I’ve never had such a gorgeous view from a hotel room before! The pool and bar staff were also fantastic, again making me so welcome. The food and drinks were all reasonably priced too (and the Caipirinha’s were amazing!). I had the best time, and would like to thank the staff for making my short trip so enjoyable.

Definitely one of the best hotels I’ve ever stayed in. The pool area is amazing. The breakfast is splendid. If I should complain about anything, the shower in the room doesn’t have enough pressure, and it takes ages before the water is hot enough. Other than that; highly recommended!

I like Fairmont RJ. Thank you for the comfort stay.

Superou as minhas expectativas.