ibis Copacabana Posto 5 Hotel 3 stars

I have stayed at many Ibis hotels across the world, while formulaic this was one of the more run down ones, not Glasses to drink out of (just leaky paper cups) in the room, no free drinking water daily as well. However for the price and location during Carnival is was still a good deal.

The rooms are nice and clean, the location is very good for the price I paid. The only thing that could be improved is the beach towels even though they were just cleaned they had a lot of human hair.

We stayed during the carnival 8 nights, The floor was not wipe even once. The sheets were not replaced unless I took them out of the bed. Shower and the toilets were dirty. We did not enjoyed our stay

We stayed in Ibis after the Carnaval in Rio, it is walking distance to the Copacabana Beach, restaurants, bars. The room was space full and the breakfast was nice. Good coffee Loved to find an Ibis in Rio.

The room has not been cleaned for two days, the food level at breakfast is low. The location of the hotel is good, but the hotel staff is mostly unprofessional

Good service overall, great location. Good restaurant with reasonably priced meals. Especially enjoyed the feijoada on Friday.

Close to subway, stores, restaurants, beach. Breakfast was good.

I receeived a good treatment and attention since I arrived till when leaved. Silence in room. Good stay

The hotel is well located, the staff is really gentle and professional, good breakfast and I like Ibis’ bed. It’s really comfortable. I recommend!

Great hotel, very clean, comfortable bed, friendly staff, good price

The room was dirty, bathroom in a very bad state. It's the first time I saw that in a iBis, very disappointed.

The hotel is very well located, nearby Copacabana beach and several bars and restaurants in a sort of safe place in Rio. The room 1464 was comfortable and quiet, I was by myself, but a bit dirt when I got in. I wasn't wearing flip flops and my feet got dirty just walking whithin the room. The breakfast was not included and is pricey if you want to pay for it apart.

This was the 4th time I stayed in this property. Everytime I visit Rio it is hard for me to think about any other Hotel that offers such great location at a reasonable and affordable price. The rooms are pretty clean, with great air conditioning system, a confortable bed, good lightening (provided by the lamps and also by the natural light that comes from the large window), a safe (which is a very good thing to store the belongings you don´t want to carry with you all the time), great shower and depending on the location of your room you might even be able to have a nice view of the architecture in Copa as well as a view of the beautiful mountains of Rio. In regards to the service, I have to say how passionate I am with the staff. At the front desk I have to highlight Vinicius, Yasmin and Guilherme for their outstanding performance. As a professional from the customer experience industry I have to say that, considering it is an economic hotel, they are always making sure to deliver an upscale service and I have to leave a big THANK YOU to them for such deed. The housekeeping staff is also a team that deserves recognition, for always being with a great smile on their faces even though they´re dealing with extremely high temperatures in the summertime of Rio to clean the rooms. You are all amazing!!! I have recently noticed that, thankfully, Accor has been investing in providing more food and beverage services in their Hotels (e.g. Adagio Barra Funda in SP and now I witnessed Ibis Posto 5 RJ). So now, guests at Ibis Copacabana Posto 5, may enjoy breakfast (buffett style at fix price per person with good variety of fruits, yougurt, pastry, scrambled eggs, good coffee machine, Twinings tea, etc.), Lunch (buffett style at a fix price per person from Mondays to Thursdays), Feijoada for lunch (buffett style at a fix price per person on Fridays), Saturday lunch (a la carte) and Dinner (a la cart from Mondays to Saturdays). In my point of view I have just to bring to attention a few points that are important and caused an impact in my perception: - I truly believe that starting breakfast at 06:30am is not early enough, specially because during the summer time this year the sun rises very early and I noticed some guests waiting for the buffett to be ready so they could go to the beach or to the tours they planned. Many tours pick the guests up at the hotels very early. And I have to say that some of the days the buffett opening time was later than 06:30am.

Great location, good room amenities, kind front desk staff! The only big problem was at breakfast, everyday it was crowded and hard to find a place to seat, the staff was not agile enough to clean tables and replace food, cutlery, plates and napkins. It was New Years days so I believe the hotel was at full capacity.

Nice staff, very friendly. Breakfast nice, fair price. The problems were: - Bathroom smelling because of mold - Air conditioner turning off during the night, code CH 29 on the control panel for 5 minutes or so and the off. We had to wake up 2 to 3 times during the night to turn it on. We called reception two times about the problem, but we could tell they were already aware and could do nothing to solve it. Even so they sent a mantainance guy.