ibis Copacabana Posto 5 3 stars

Customer review rating (ALL Rating) 4.1/5 3,152 reviews

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Rua Xavier Da Silveira 82, Copacabana, 22061010 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Global Green Key Certification

  • Sunshade, cooler and beach towels loan

  • Pet Friendly Hotel. We welcome pets weighing up to 15kg!

  • Small pets welcome for an extra charge.

Our accommodation(s)

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Hotel location

ibis Copacabana Posto 5

Rua Xavier Da Silveira 82, Copacabana
22061010 RIO DE JANEIRO
Brazil

GPS:-22.97612, -43.19187

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KICTHEN

Enjoy the pleasure of good à la carte food in a modern and casual atmosphere. Open daily from 6:30 to 22:30. You will also enjoy our happy hour with karaoke, every Wednesday and Friday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  3,152 reviews

Customer review rating 3.0/5

Luis C. D. S. M. F. Couples - Confirmed reviews ALL

The quality of the rooms was lower than expected for an Accor hotel. Preventive maintenance is needed for equipment such as air conditioning and shower stalls. The first room assigned to us had a noisy bed, a leaking air conditioner, and a TV with problems. Although we changed rooms immediately, the new room was good enough to stay in for a week.

Dear Luis C. D. S. M. F., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and breakfast offerings. However, we regret that the initial room did not meet your expectations in terms of quality and comfort. Your comments regarding the air conditioning, shower stalls, and noise have been noted, and we understand how important these aspects are for a pleasant stay. We appreciate your understanding in changing rooms, and we hope that your overall experience improved in the new accommodation. Best regards, ibis Copacabana Posto 5

Customer review rating 3.0/5

Yamir G. Business - Confirmed reviews ALL

It is perfectly located in copabana. Breakfast is good and pople are nice. Rooms are ok, but bathrooms need a bit of care. The airco got damage in a room so they changed us and then the airco of the new room was leaking. By that time we didnt have energy to move again. The room card got constantly deactivate. Almost every day we had to get it fix.

Dear Yamir G., Thank you for sharing your experience with us. We are pleased to hear that you appreciated our central location, breakfast offerings, and the friendliness of our staff. However, we sincerely apologize for the inconveniences you encountered with the air conditioning and room access cards. We acknowledge that these issues can impact the comfort of your stay, and your feedback is valuable as we strive to improve our services. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, ibis Copacabana Posto 5

Customer review rating 5.0/5

Sharon B. Families - Confirmed reviews ALL

Rooms were cleaned to an excellent standard, can’t rate these maids enough, went above & beyond

Dear Sharon B., Thank you for your kind words regarding our location, staff, and housekeeping. We are thrilled to hear that our team made a positive impact during your stay. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best regards, ibis Copacabana Posto 5

Customer review rating 0.5/5

Kristina S. Friends - Confirmed reviews ALL

Few of the receptionist did not speak English and they said I have said words related to racism which was not true. They just don’t speak English and can not understand, which in my opinion is not acceptable. This destroyed my whole stay and I was very stressed. It is not the case with all of them but only with 2 of them. I was threatened that the police would be called for something I did not say. I would never come back to the hotel.

Dear Kristina S., Thank you for taking the time to share your feedback regarding your stay at ibis Copacabana Posto 5. I sincerely apologize for the challenges you encountered with communication at the front desk. We strive to provide a welcoming environment, and it is concerning to hear that your experience fell short of this expectation. We take such matters seriously and will review our training procedures to ensure our staff can effectively assist all guests. It is regrettable that you felt threatened during your visit, and I assure you that our goal is to foster a safe and enjoyable atmosphere for everyone. Your comments are invaluable in helping us improve our services for future guests. Thank you once again for your insights. Best regards, ibis Copacabana Posto 5

Customer review rating 5.0/5

Dushyanta R. Solo - Confirmed reviews ALL

Great!

Dear Dushyanta R., Thank you for your positive feedback regarding our location. We are pleased to know that it met your expectations. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, ibis Copacabana Posto 5

Other web-users rate our hotel

  • 1,379 reviews 9.8/10 Location
  • 1,613 reviews 4.4/10 Room
  • 2,054 reviews 8.1/10 Service
  • 36 reviews 7/10 WiFi
  • 954 reviews 7.1/10 Breakfast
  • 871 reviews 4.1/10 Cleanliness
  • 756 reviews 3.2/10 Comfort
  • 6 reviews 1.7/10 Pool

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