ibis Copacabana Posto 5 3 stars

Customer review rating (ALL Rating) 4.2/5 2,536 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Excellent location near the beaches of Copacabana and Ipanema

  • Sunshade, cooler and beach towels loan

  • Pet Friendly Hotel. We welcome pets weighing up to 15kg!

  • Small pets welcome for an extra charge.

Our accommodation(s)

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Hotel location

ibis Copacabana Posto 5

Rua Xavier Da Silveira 82, Copacabana
22061010 RIO DE JANEIRO
Brazil

GPS:-22.97612, -43.19187

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KICTHEN

Enjoy the pleasure of good à la carte food in a modern and casual atmosphere. Open daily from 6:30 to 22:30. You will also enjoy our happy hour with karaoke, every Wednesday and Friday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,536 reviews

TripAdvisor Rating  4.0/5  1,348 reviews

Good Stay Great Price

TripAdvisor rating 4.0/5

shanita m TripAdvisor review

My taxi driver took me to the wrong hotel and I had to walk 2 blocks to this hotel. If taking a taxi make sure the driver knows the address and doesn't just go by the hotel's name. I would suggest pre-booking transportation from the airport via booking.com or utilizing Uber because my experience with the taxi queue at the airport was not pleasant. The airport employee I seemed to have a scam running with the taxi drivers and they tried to overcharge me. I had the address of my hotel but I guess the driver thought he knew which hotel it was and ended up taking me to the wrong hotel. I used booking.com to book transport for my return home and there were no issues to report. The rooms were small but adequate. Not many of the staff speak English. The hotel was clean and there was an onsite restaurant. The hotel is maybe a 10 or 15-minute walk to the beach. There are lots of shops and restaurants nearby. I felt safe at this location. Good stay and a great price.

Poor service - poor facilities

Customer review rating 1.0/5

Jeroen Friends - Confirmed reviews ALL

Very dissastisfied - horrible service + facilities (even for an ibis). Check-in process: ridiculous: Forcing everyone to check-in at 2, with the result that I was still in line for check-in at 3:30. Who invented this ridiculous idea? Never seen this before. On top of this - very poor service / friendliness of the attendants. Room: No real matress, but rather a little matt, also no real bed sheets, with the result that you end up sleeping on the dirty little matt in the middle of the night.

Dear Jeroen, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at ibis Copacabana Posto 5. We appreciate your comments regarding the check-in process. We understand that the long wait time was frustrating for you. Rest assured, we will take your feedback into account and consider ways to improve our check-in procedures. We also apologize for the issues you encountered with the room. Your feedback regarding the mattress and bed sheets has been noted. We understand how important a comfortable sleep is for our guests and will strive to address this matter. Thank you again for your review. We value your feedback and will use it to enhance our services. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Copacabana Posto 5

Awesome stay

Customer review rating 5.0/5

Guilherme M. Couples - Confirmed reviews ALL

Nota 10

Dear JEANNE S., We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Hygiene issues

Customer review rating 1.0/5

Mohannad A. Couples - Confirmed reviews ALL

Dirty and smelly towels even I asked again the other day, second the eggs were horrible, were fried with dirty oil

Dear Mohannad A., Hello Mr Mohamad, we are very sorry about your experience and hope to be able to surprise you again. Kind Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Well located and nice helpful staff

Customer review rating 4.5/5

Ellen T. Friends - Confirmed reviews ALL

Nice average hotel but very well located just few blocks from Copacabana beach and also very close to Metro station and very nice and helpful staff. We stayed for 4 days and had to prolong our stay do to violent assault in Centro of Rio de Janeiro after our checkout. Staff fixed a room for us very quickly and staff was also so helpful with address to hospitals and tourist police station; DEAT and they followed up on us every day. Breakfast was fine a lot of options.

Hello Ellen, we are very sorry about what happened, we will always be at your disposal, thank you for your comment.Ibis Copacabana Posto 5. Atenciosamente, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

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Other web-users rate our hotel

  • 1,105 reviews 9.7/10 Location
  • 1,247 reviews 4.8/10 Room
  • 1,447 reviews 7.2/10 Service
  • 60 reviews 5.8/10 WiFi
  • 907 reviews 7/10 Breakfast
  • 707 reviews 4.6/10 Cleanliness
  • 12 reviews 0.9/10 Pool
  • 6 reviews 0/10 Wellness Area

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