Sofitel Rio de Janeiro Ipanema "Closed for renovation" Hotel 5 stars

My wife and two daughters (22 and 18 years old) spent 4 days here at the start of a couple of weeks in Rio. As the title says most things were good about the hotel. Our rooms were fairly basic and tired, but given the hotel is about to close, that’s to be expected (even though we weren’t advised in advance). The one issue was that the credit card we used to secure the payment on our rooms, and which we used only for that and nothing else during our stay and stayed in our safe, was cloned and deactivated by the issuer as someone had tried to get money using it at an ATM. The hotel staff didn’t seem to take this very seriously, which was disappointing.

Friendly and very helpful staff. Excellent location. Wonderful view of Ipanema beach and the “Dois Irmãos” mountain. Reasonable accommodation. However, the whole property is asking for a serious refurbishing. It is no longer a question of routine maintenance, the hotel needs to receive a real treatment to recover the level it should offer. However, as usual, the positive aspects were stronger than the more negative ones.

Outstanding customer service end to end

Very good service, as usual. Excellent location. The only thing I did not like, is that I could not drink my favorite drink as the welcome drink offered by the Hotel (contrarily to other Sofitel hotels, apparently there are limitations on the drinks you can choose). Otherwise, the type of hospitality you expect from a Sofitel. Will certainly be back.

The fixtures (faucets, showerheads and handles) are falling apart and very dated. Whenever you set the water temp, after a few minutes, it will go really hot and then suddenly really cold. It's like playing roulette while taking a shower. Very annoying. Besides this, everything else is ok.

The hotel is perfectly located right across the street from Ipanema Beach. Hotel staff is helpful and friendly, easy to communicate with in English, French, or Portuguese, and always available when you need something. We especially appreciated the team on the beach.

The hotel is perfectly located on Ipanema beach. My family and I enjoyed ourselves and felt safe throughout our stay. The hotel staff was very accommodating and exceptionally helpful. The concierge was excellent and gave us wonderful suggestions on places to eat and where to go. I highly recommend this hotel!

Hotel was clean. Great location. Nice Staff.

Hi the room was clean, except for strong mold smell. Quite strong in the room and in the 5th floor hallways. During the heavy rain, water leaked from ceiling. The view from the room was great.

We were very satisfied with all the services provided in the hotel. found the personnel well trained and picked by hand. From the concierge, desk people, bell help, door guys, breakfast group of people to the cleaning ladies. The only thing missing was the windows not being able to open not even a small crack; it leaves the room over time with a smell of closed in. Overall very positive experience. Will return and look for Sofitel else where.

Gentillesse

Leaves wanting from the door our. My hotel taxi to the airport was unprepared (no credit card machine, no awareness of scheduled protests), unprofessional (advanced his car on pedestrians so they would not further delay his trip, ignored me when I tried talking to him), and untrustworthy (because of his mishaps I had to withdraw cash to pay him). Terrible driver. I rode with him on June 30 on a car with a licence plate KRH7936

The only sore point is that I was asked for tips on two separate occasions after finishing dinners at the rooftop restaurant.

Perfect location on the beach. Staff was extremely attentive and accommodating. Go see Jr. at the rooftop bar. He was great. The option to order lunch and beverages for the beach was perfect. Can’t wait to come back.

We stayed 4 nights at Sofitel Ipanema and we were absolutely satisfied with our whole stay. Place might look a bit run down from the outside, but the inside is great. Our Luxury Side View room on the 22nd floor was fantastic, cleaned daily, bathroom amenities supplied daily etc. And the view... well, terrific! Breakfast was very good with a good variety for every taste. Staff was very helpful from the arrival right to our departure. Thank you all - especially Marianna and Julianne!