Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,073 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,073 reviews

TripAdvisor Rating  4.4/5  2,734 reviews

Certificate of excellence 2025

Great Birthday Experience

TripAdvisor rating 5.0/5

Carrie T TripAdvisor review

Dear , Thank you so much for your kind words. We're truly glad to know you enjoyed your birthday stay with us and that the surprise added a special touch to your celebration. It’s wonderful to hear that you appreciated the service, breakfast, and the views of São Paulo. Your recommendation means a lot to us. We hope to welcome you and your enamorado back again soon! Warm regards,

Well located, nice beds and room space

Customer review rating 4.0/5

Rodrigo M. Couples - Confirmed reviews ALL

Dear Rodrigo, Thank you very much for taking the time to share your experience with us. We’re glad to know you enjoyed the location, room comfort, and overall stay at Grand Mercure Itaim. However, we truly regret the inconvenience you experienced regarding the room allocation and the late check-out request. As valued Silver members of the ALL – Accor Live Limitless program, you deserve a seamless and respectful experience, and we sincerely apologize for not fully meeting your expectations in this regard. Your feedback has been shared with our team to ensure improvements moving forward. We hope to have the opportunity to welcome you back soon and provide you with a flawless stay from start to finish. Sincerely, Flavia Constantino - Guest Relations

Customer review rating 0.5/5

Paulo B. Business - Confirmed reviews ALL

Caro Sr.Paulo, Agradecemos por compartilhar seu feedback. Lamentamos muito saber que sua experiência não atendeu às suas expectativas. Verificamos em nosso sistema e na própria plataforma da expedia e confirmamos que a sua reserva foi feita para um apartamento acessível, conforme o que foi entregue. No entanto, sentimos muito se a acomodação recebida não correspondeu à sua expectativa ou se houve alguma falha na comunicação durante o check-in. Nosso objetivo é sempre proporcionar conforto, respeito e um atendimento atencioso a todos os nossos hóspedes. Lamentamos também os transtornos relatados na noite do dia 23/04. A situação descrita,está muito longe do padrão de tranquilidade e segurança que buscamos oferecer aos nossos hóspedes. Já estamos apurando o ocorrido junto à nossa equipe de segurança e recepção para entender melhor o que aconteceu e garantir que episódios como esse não se repitam. Seu conforto e bem-estar são prioridades para nós, e reforçaremos nossas medidas internas para melhorar o controle e a comunicação em situações semelhantes. Reiteramos nosso pedido de desculpas e colocamo-nos à disposição para conversar diretamente, caso deseje compartilhar mais informações. Esperamos ter a oportunidade de recebê-lo novamente para oferecer a experiência de qualidade que o senhor merece. Atenciosamente, Flavia Constantino Guest Relations

Very good!

TripAdvisor rating 5.0/5

PhilGlobal Business - TripAdvisor review

Thank you so much for your kind words! We're thrilled to hear that Emily, Leticia, and Armando made such a positive impact on your experience. It’s wonderful to know that our team contributed to making your stay memorable. We will be sure to share your compliments with them, as it’s always motivating to know that their hard work and dedication are appreciated. We hope to have the pleasure of welcoming you back soon for another fantastic experience!

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Dear Mateo, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff friendly and the rooms comfortable, that means a lot to us. However, we’re sorry to know that external noise from nearby construction and the street affected your experience. We understand how important a peaceful environment is and are looking into ways to better manage this challenge, especially in a busy area like ours. We appreciate your comments and hope to welcome you back in the future for a quieter and even more enjoyable stay. Warm regards, Flavia Constantino - Guest Relations

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Other web-users rate our hotel

  • 5,188 reviews 9.9/10 Location
  • 5,450 reviews 9.7/10 Room
  • 14,506 reviews 9.9/10 Service
  • 100 reviews 9.6/10 WiFi
  • 2,623 reviews 9.9/10 Vibe
  • 2,091 reviews 9.7/10 Amenities
  • 2,071 reviews 8.9/10 Comfort
  • 2,026 reviews 9.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.