Grand Mercure SP Itaim Bibi 5 stars
Customer review rating (ALL Rating) 4.5/5 460 reviews
ALLSAFE approved hotel
Relaxation area with heated pool, pool bar, sauna, gym, and spa.
A space for corporate and social events with capacity for up to 210 people
Ideal for families! Picnic area and tents for children for your stay
Instagrammable art gallery in hotel lobby
Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)
Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
GUARULHOS INTL At 34km / 21.13 miles
Check-in from - Check out up to
ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.
The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.
100% genuine reviews from our guestsFind out more
ZERO noise isolation - NO drinking water provided - Poor breakfast
Customer review rating 1.0/5
Pedro Business - Confirmed reviews ALL
The lobby is beautiful and the rooms spacious, but that's about it. I stayed in the 21st floor and the noise from outside was unbelievable. The second and third night there was construction work all night, and we just could not sleep - it was as if we were in the middle of the construction itsef. Moreover, we were shocked when we asked for drinking water and the reception staff (a young woman with a bad attitude) said tthe only alternative was bottled water from the minibar, at a ludicrous cost of USD 2 per small bottle. This is outright unacceptable - every hotel in Brazil knows the water from the tap is not drinkable, and provides filtered water free of charge to guests. In short, when I book a hotel I expect, at the very minimum, two things: quiet/comfort, and necessary items for survival (such as water, a toilet, etc.). I got none of those. The bathroom was rather small and the drain did not work well; finally, breakfast was 'bare bones' and didnt even had fresh coffe - only a ready made machine. Would not stayed again even if I was paid to do so.
Great hotel, mediocre service
Customer review rating 3.0/5
Rudy Business - Confirmed reviews ALL
The English of the empolyees was at a basic level. therefore when requesting additional service this was not possible.
Dear RUDY MARINUS B., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 5.0/5
Anonymous Couples - Confirmed reviews ALL
Great experience, hotel was clean, staff was friendly and helpful, convenient location, prices were great.
Dear RYAN MATTHEW H., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 2.0/5
Lucianomoreira Business - Confirmed reviews ALL
My room had a terrible AirCon noise, although mine was off. I could not sleep. I have videos if you like to hear. Although I liked the hotel, I won't come back...
Dear LUCIANO , We are sorry for not exceeding your expectations, as for us the most important thing is to make our guests leave here with a desire to return. We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations. Sincerely, Vanessa Moraes
Customer review rating 4.0/5
Henrique Business - Confirmed reviews ALL
Noisy, a lot of noise at night. Several constructions in the suroundings. Also a lot of noise during the day, due to constructions inside the hotel. The internet was really bad. The gym and breakfast were good.
Dear HENRIQUE , We are sorry for not exceeding your expectations, as for us the most important thing is to make our guests leave here with a desire to return. We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations. Sincerely, Vanessa Moraes
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