Thank you so much for sharing such a wonderful review! We are truly delighted to know that our team and infrastructure contributed to such a positive experience. Your generous recognition of Esther, George, Ian, Alessandra, Claudia, Elisangela, Patricia, Ellison, Dorival, Guilherme, and André is incredibly special to us. We will make sure to share your kind words with each of them. We are also very happy to know that, even among the colleagues whose names you may not have known, you felt welcomed and well cared for throughout your stay. This is a wonderful recognition of our entire team. We hope to have the pleasure of welcoming you back to the Grand Mercure Itaim Bibi very soon! Kind regards, Flavia Constantino – Guest Relations

Thank you for sharing your feedback. We are glad to know that, apart from the noise issue, you had a great experience with us. We sincerely apologize for the disturbance caused by traffic and construction noise throughout the night. We understand how disruptive this can be, especially when it affects your sleep and comfort. The construction work in our surroundings is external to the hotel, but we recognize the impact it can have on our guests and will continue to share this feedback with our management team as we evaluate possible improvements. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you again for a more comfortable and restful stay. Kind regards, Flavia Constantino - Guest Relations

Thank you very much for taking the time to share such a detailed review of your stay with us! We are delighted to know that you enjoyed our convenient location, spacious rooms, daily housekeeping, rooftop area, and especially the warmth and helpfulness of our team. It is particularly rewarding to hear that our staff went above and beyond to assist you and make you feel comfortable despite the language barrier. Your kind words are a wonderful recognition of their dedication. We also truly appreciate your thoughtful suggestions regarding a daily board with local activities, additional breakfast options, more guest space in the room fridge, extra cabana-style seating on the rooftop, and your preference for sealed water containers. Your comments about the bathroom size and pool cleanliness have also been duly noted and will be shared with the respective teams for consideration. We are pleased to know that you found our taxi service convenient and reliable, and that our housekeeping team took good care of your room throughout your stay. Feedback as detailed as yours is extremely valuable to us, as it helps us identify opportunities to continuously improve the guest experience. We hope to have the pleasure of welcoming you back to São Paulo and to the Grand Mercure Itaim Bibi for another memorable stay! Kind regards, Flavia Constantino – Guest Relations

Dear Julien, Thank you very much for your wonderful review! We are truly delighted to hear that you had your best stay in São Paulo so far and that you found our hotel comfortable, well located, and our rooms to your liking. It is especially rewarding to know that our team made such a positive impression. Your comments about their willingness to assist and find solutions to make your stay more comfortable mean a great deal to us. I will certainly share your kind words with the entire team. Knowing that your experience was flawless is the greatest recognition we could receive. We look forward to welcoming you back to Grand Mercure SP Itaim Bibi and making your next stay just as memorable! Warm regards, Alex Cruz Reception, Reservations & Quality Manager

Dear Andris, Thank you for sharing your feedback and for your positive rating! We are pleased to know that you enjoyed your stay and felt comfortable in your room. We also appreciate your comment regarding the view. We understand that the surrounding construction may have affected the experience, and we appreciate your understanding. We hope to have the pleasure of welcoming you back to Grand Mercure SP Itaim Bibi and providing you with an even more enjoyable stay. Warm regards, Alex Cruz Reception, Reservations & Quality Manager

Dear Jose Manuel, Thank you for taking the time to share such detailed feedback. I am truly sorry that your six-night stay was marked by so much noise and, consequently, that you were unable to rest properly. We understand how frustrating it must have been to experience these difficulties throughout your stay, even after we moved you to the 22nd floor. We also sincerely apologize for the balcony doors being left partially open by our housekeeping team. This should not have happened, and we understand how it may have further affected your comfort. Regarding the incident on July 30 and the subsequent power outage, we recognize how disruptive and unsettling this must have been. While this was an exceptional external event, we regret that it added to an already difficult stay. Your comments have been shared with the relevant teams, particularly regarding room inspections, balcony doors and the noise issue, so that we can take appropriate measures to improve the experience for our guests. We are grateful for your kind words about our staff, and we sincerely regret that the overall experience did not reflect the level of comfort and hospitality we aim to provide. Warm regards, Alex Cruz Reception, Reservations & Quality Manager

Hello, Kelly, Thank you for taking the time to share such detailed feedback about your stay with us. We are very pleased to know that you enjoyed the spacious room, our location, cleanliness, and that you felt safe during your stay. We are truly sorry, however, that the noise during the night affected your rest. We understand how important a quiet and comfortable night’s sleep is, and we regret that the street activity and early-morning noise prevented you from having the experience you deserved. Your comments regarding the windows and the noise levels are very valuable and will be shared with our team for careful consideration. We hope to have the opportunity to welcome you back and provide you with a more restful experience next time. Warm regards, Alex Cruz Front Office, Reservations & Quality Manager

Thank you so much for your wonderful review and for your continued trust in us! We are truly delighted to know that you enjoyed another memorable stay and that our location, facilities, and comfortable rooms continue to meet your expectations. Your kind words about our team mean the world to us. A special thank you for recognizing Esther. We will be honored to share your compliments with her, she will be thrilled to know that her dedication and genuine care made such a positive impact on your stay. We will also pass along your appreciation to our reception, restaurant, coffee bar, and front entrance teams. It is incredibly rewarding to know that our colleagues consistently helped make your experience so enjoyable. We are especially pleased to hear that, even after the restaurant's regular service hours, our team was able to assist you and that you enjoyed one of the best hamburgers you've ever had! Creating memorable moments like these is exactly what we strive for. It is always a pleasure to welcome you, and we look forward to your next visit to your home away from home. Kind regards, Flavia Constantino – Guest Relations

Thank you so much for your wonderful review! We are truly delighted to know that our team made such a positive impression during your stay. It is especially rewarding to hear that we were able to accommodate your food allergies and help make your experience comfortable and enjoyable. Your kind words about our staff, location, and sustainability initiatives mean a great deal to us. We also appreciate your thoughtful suggestion regarding leftover food. We are always looking for ways to strengthen our sustainability practices, and your feedback will be shared with the appropriate team for consideration. It was a pleasure having you as our guest, and we hope to welcome you back again soon. Kind regards, Flavia Constantino – Guest Relations

Thank you very much for taking the time to share your feedback with us. We're glad to hear that, overall, you had a good experience with us. However, we sincerely apologize for what happened regarding the minibar check during your stay. We understand how important it is to respect the "Do Not Disturb" sign, and we deeply regret that this was not honored in your case. This falls short of the standard we hold ourselves to, and we are addressing this internally to ensure it does not happen again. Please accept our apologies for the inconvenience and discomfort this may have caused. We truly value your privacy and comfort as our guest, and we appreciate you bringing this to our attention so we can improve. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. Best regards, Flávia Constantino | Guest Relations

We very much appreciate your comment regarding your stay at the Grand Mercure SP Itaim Bibi, your brazilian home. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flávia Constantino | Guest Relations

What a heartwarming review! Thank you so much for sharing it with us! We are absolutely delighted to know that our entire team made you feel like family throughout your stay. That sense of warmth and genuine care is exactly what we mean when we talk about "hospedar com brasilidade" in our Casa Brasileira, and your words mean the world to us.We are also very glad that you found the property spotless, including the gym, and that our housekeeping team was attentive to your request regarding room perfume due to your allergies. Paying close attention to each guest's individual needs is something we take great pride in.We hope to welcome you back very soon! Kind regards, Flavia Constantino - Guest Relations

Thank you for sharing your feedback! We are glad to know that your stay was comfortable overall. We appreciate you bringing the check-in process to our attention. Your observation will be shared with our front desk team so we can identify areas for improvement and ensure a smoother arrival experience for our guests. We hope to welcome you back to our Casa Brasileira very soon! Warm regards, Flavia Constantino – Guest Relations

What a wonderful review! Thank you so much for sharing such a detailed and heartfelt account of your stay! We are delighted to know that you and your wife felt so well taken care of from the moment you arrived, and that the upgrade and late check-out added an extra touch of comfort to your visit. We are especially glad that Alex, Rafa, Igor, André and Guilherme were able to turn a stressful situation, such as your last-minute flight cancellation, into a moment of genuine care and support. They will all be recognized for their outstanding dedication. We also love that you noticed and appreciated the moringa! It truly represents what we mean when we say "hospedar com brasilidade" in our Brazilian Home, pairing Accor's sustainability commitment with a genuine piece of Brazilian culture and warmth. We hope to welcome you and your wife back very soon! Warm regards, Flavia Constantino – Guest Relations

Dear Guest, Thank you for sharing your feedback with us. We are delighted to know that you had a comfortable stay and that your experience was pretty good. It is always rewarding to hear that our guests enjoyed their time with us. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind regards, Flavia Constantino - Guest Relations

Thank you for your feedback! We are delighted to know that our location and comfort were highlights of your stay. It is always a pleasure to welcome our guests to our Brazilian Home :) We hope to welcome you back very soon! Warm regards, Flavia Constantino – Guest Relations

Thank you for sharing your feedback with us. We are glad to hear that your stay was comfortable and met your expectations overall. We apologize for the dust and the musty odor you noticed in the room. These are points we take seriously and will be forwarded to our housekeeping and maintenance teams for assessment, ensuring the comfort and freshness of our rooms are consistently maintained. We hope to welcome you back to our Brazilian Home very soon and provide an even more pleasant experience! Warm regards, Flavia Constantino – Guest Relations

Thank you for sharing your experience with us, and we are glad to hear that our location met your expectations! We sincerely apologize for the inconvenience at check-out. We understand how frustrating it can be to be charged for items you did not consume, and we are pleased that our team was able to resolve the situation promptly by removing the charges. However, we recognize that this should not have happened in the first place, and your feedback will be shared with the relevant team to ensure greater accuracy in minibar checks going forward. We hope this isolated incident does not overshadow the positive aspects of your stay, and we look forward to welcoming you back very soon! Warm regards, Flavia Constantino – Guest Relations