Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 798 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  798 reviews

TripAdvisor Rating  4.5/5  2,536 reviews

Certificate of excellence 2024

Excellent Service! Altamente recomendado.

TripAdvisor rating 5.0/5

Christopher S TripAdvisor review

We experienced an outstanding level of service during our stay. The staff was professional and exceptionally friendly, with Thiago standing out for his warm and welcoming demeanor! Over the course of two nights, we stayed in two different rooms, both of which were impeccably clean and provided comfortable beds with high-quality linens and towels. The location of the hotel is superb, offering excellent value for the cost. Would highly recommend!

Solid location and great stay

Customer review rating 4.5/5

Ana C. N. Families - Confirmed reviews ALL

Solid property, remodeled and has all the services and basic amenities. The staff is stellar and extremely helpful. To name a few: Vinicius, Alessandra and Dorival went above and beyond to make this a great experience for us. The rooms are nice, clean, with comfortable beds and great bedding. The bathroom amenities are high quality, and much appreciated. Location is fantastic. Great gym and pool. The only caveat : the hotel allows private condo owners to rent their units, and platforms such a booking.com will show these as results for the hotel, similar to regular hotel rooms. I purchased one of them and learned at the property they are NOT part of the hotel. Nor do they meet the hotel standards and/ or partake in hotel services. I ended up not staying at the condo and switching to a regular hotel room which I highly recommend. These condos are not well kept, and they degrade the hotel ratings, I am not sure why they would allow it without better criteria. In short - be aware and make sure you are purchasing a hotel room and not a hotel condo. Some of these are not clear. Otherwise, this was a great place to stay and I will return.

Dear Ana C., It was an immense pleasure to welcome you to our hotel! Thank you very much for your review and such kind words! We hope to see you soon!! Yours sincerely, Alex Cruz - Accommodation Coordinator

Excellent all round

Customer review rating 5.0/5

Larry W. Business - Confirmed reviews ALL

Just one night, but everything was perfect: guest room well-appointed and comfortable, fitness center well-equipped, restaurant/cafe/bar excellent quality and service, front desk very welcoming and helpful. Great overnight for a business trip.

We are happy to hear about your experience with us, our daily effort is precisely so that our customers take away beautiful memories of our hotel and our team. We are eagerly awaiting your return. Yours sincerely, Alex Cruz - Accommodation Coordinator

Great staff

Customer review rating 3.5/5

Colin Couples - Confirmed reviews ALL

We had a great stay with at the Gand Mercure Sao Paulo., The interactions with the staff was a highlight. Although we had some issues with ongoing construction we found the staff to be very responsive and accommodated our requests.

We thank you immensely for your review, as it is through the opinion and suggestions of our guests that we can work on some details so that the next opportunity makes your stay perfect. Thank you very much for the opportunity to welcome you and we look forward to seeing you soon. Yours sincerely, Alex Cruz – Accommodation Coordinator

Construction in every direction

Customer review rating 2.5/5

Dm Business - Confirmed reviews ALL

The hotel is on what I was referring to as the ugliest street in São Paulo. Every direction has construction and noise. Despite that it was priced high for São Paulo at about US$280-$300. Definitely not worth that much money.

Dear Dvya M., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hosting Team.

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Other web-users rate our hotel

  • 5,186 reviews 9.9/10 Location
  • 5,424 reviews 9.7/10 Room
  • 14,442 reviews 9.9/10 Service
  • 102 reviews 9.7/10 WiFi
  • 2,629 reviews 9.9/10 Vibe
  • 2,092 reviews 9.8/10 Amenities
  • 2,034 reviews 9/10 Comfort
  • 2,012 reviews 9.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.