Grand Mercure SP Itaim Bibi

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Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 460 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna, gym, and spa.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

Telephone +55 11 3054-7500

Fax +55 11 3054-7504

Contact email

  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

GPS:-23.585216, -46.672807

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our accommodation(s)

The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.

Our guest reviews

Our guest reviews for
Grand Mercure SP Itaim Bibi

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  460 reviews

TripAdvisor Rating  4.0/5  1,894 reviews

Certificate of excellence 2022

ZERO noise isolation - NO drinking water provided - Poor breakfast

Customer review rating 1.0/5

Pedro Business - Confirmed reviews ALL

The lobby is beautiful and the rooms spacious, but that's about it. I stayed in the 21st floor and the noise from outside was unbelievable. The second and third night there was construction work all night, and we just could not sleep - it was as if we were in the middle of the construction itsef. Moreover, we were shocked when we asked for drinking water and the reception staff (a young woman with a bad attitude) said tthe only alternative was bottled water from the minibar, at a ludicrous cost of USD 2 per small bottle. This is outright unacceptable - every hotel in Brazil knows the water from the tap is not drinkable, and provides filtered water free of charge to guests. In short, when I book a hotel I expect, at the very minimum, two things: quiet/comfort, and necessary items for survival (such as water, a toilet, etc.). I got none of those. The bathroom was rather small and the drain did not work well; finally, breakfast was 'bare bones' and didnt even had fresh coffe - only a ready made machine. Would not stayed again even if I was paid to do so.

Great hotel, mediocre service

Customer review rating 3.0/5

Rudy Business - Confirmed reviews ALL

The English of the empolyees was at a basic level. therefore when requesting additional service this was not possible.

Dear RUDY MARINUS B., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great experience, hotel was clean, staff was friendly and helpful, convenient location, prices were great.

Dear RYAN MATTHEW H., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Lucianomoreira Business - Confirmed reviews ALL

My room had a terrible AirCon noise, although mine was off. I could not sleep. I have videos if you like to hear. Although I liked the hotel, I won't come back...

Dear LUCIANO , We are sorry for not exceeding your expectations, as for us the most important thing is to make our guests leave here with a desire to return. We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations. Sincerely, Vanessa Moraes

Noisy

Customer review rating 4.0/5

Henrique Business - Confirmed reviews ALL

Noisy, a lot of noise at night. Several constructions in the suroundings. Also a lot of noise during the day, due to constructions inside the hotel. The internet was really bad. The gym and breakfast were good.

Dear HENRIQUE , We are sorry for not exceeding your expectations, as for us the most important thing is to make our guests leave here with a desire to return. We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations. Sincerely, Vanessa Moraes

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good accomodation, breakfast and location. The only issue I can point out is that there was no hot water in the shower one of the days I stayed there.

Dear GABRIEL GOMES M., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi - Ex The Capital. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize for the flaws pointed out, and this is certainly not our quality standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketery Santana

Overall good experience

Customer review rating 4.0/5

Christian Business - Confirmed reviews ALL

Team was very dedicated to make the best of the event

Dear CRISTIAN , We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent experience!!

Customer review rating 5.0/5

Smith /. O. Couples - Confirmed reviews ALL

Loved every minute of our staying. Thank you for the amenities in our room upon our arrival! Will be back, for sure.

Dear ARDEN We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outstanding.

Customer review rating 5.0/5

Kelly M. Business - Confirmed reviews ALL

Hotel is very well updated, nice rooms and restaurant. Reception, events and restaurant team are very nice and made my stay very comfortable and pleasant.

Dear KELLY It was a great pleasure to welcome you to our hotel! Thank you so much for your review and your kind words! We hope to see you again soon!! Regards, Ketery Santana Accommodation Coordinator

Great Hotel with awesome workers!!!

Customer review rating 5.0/5

Olivier Business - Confirmed reviews ALL

Very Cleaned rooms, Great Breakfast, awesome Restaurant. Workers always helpfull and with a Simle!!

Dear Oliver, We are immensely grateful for contributing with us through your opinion as well as providing us with this feedback. We are honored to receive your compliments, we seek at all times to provide a unique hospitality experience. We hope to welcome you again. Regards, Ketery Santana Accommodation Coordinator

nice stay, great location

TripAdvisor rating 4.0/5

Glove77 Business - TripAdvisor review

overall a very good stay. spacious rooms, new interior. the pool is quite small and only to relax. It would be good to provide ea couple of bottles water and the internet was not working well, causing many log in attempts in each section of the hotel.

Dear Glove, Thank you for choosing our hotel, for sharing your experience and for the suggestions made, we will evaluate to implement. Regarding the internet, we recently renovated the entire system and I apologize, because it couldn't have happened, our technical team is already investigating to act. We hope to see you again soon!! Warm Regards, Verena Bogéa General Manager

well located, great restaurant staff

Customer review rating 3.0/5

Aline G. Solo - Confirmed reviews ALL

I was really surprised by how welcoming the check-in staff was as well as the restaurant guys. All extremely courteous. Checkout however wasn’t as pleasant, I was asked several times to confirm the extra expenses I had in the room - which were none. The staff seemed very frustrated and kept asking over and over. That showed a big lack of how to handle situations.

Dear Aline, We are very grateful for your evaluation, because it is through the opinion and suggestion of our guests that we can work on some details so that in the next opportunity, the stay will be perfect. Thank you so much for the opportunity to welcome you and we look forward to seeing you soon. Sincerely,

super location and great service...!

Customer review rating 5.0/5

Paul M. V. Couples - Confirmed reviews ALL

Easy and comfortable.

Dear PAUL MARIO V., We are immensely grateful for contributing to us through your opinion as well as providing us with this feedback. We are honored to receive your compliments, we seek at all times to provide a unique hospitality experience. We look forward to seeing you again. Regards, Santana Ketery Hosting Coordinator

Why stay anywhere else in Itaim BiBi?

TripAdvisor rating 5.0/5

Author1980 Couples - TripAdvisor review

We stayed 9 days and loved it. Stayed on the 22 floor. Hotel has great pool, gym and sauna on roof. Our room was great, comfy with a nice sized bed and balcony---they should really show in pics of room. The free breakfast was in the attached restaurant and offered various food to coffee and we loved it. Many restaurants close by to walk to, and very safe. And for the price, you cannot beat this hotel, upscale without being stuffy. So glad we chose this hotel (got a look at others in area and this was the best)

Dear Author1980, Thank you for your comments regarding your stay at The Capital. We feel very happy to know that you enjoyed your 9 days with us! Our team hopes to have another opportunity to welcome you back and provide an even better experience! kindly, Jennifer Meunier Operational Manager

Good location, old hotel and no attention frenquent customer.

TripAdvisor rating 2.0/5

Hassan M Business - TripAdvisor review

No value for the money and some staff did not made any efforts to help frequent customers of Accor chain. Needs urgent renovation and noise reduction on the apartments. Otherwiese its a very fine location and the breakfest is honest.

Dear Hassan M, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Going to be better...

TripAdvisor rating 3.0/5

Rafaelgjcastro Business - TripAdvisor review

Staff was very friendly, fast check in and check out. The building is going through improvements, as it was recently bought by Accor. It will have the Grand Mercure flag soon. Due this process, the pool and terrace were closed. Bed was very comfortable, the shower had low water pressure.Breakfast better than average, but nothing outstanding.

Dear Mr Rafael, Thank your for sharing your experience with us! As you noticed, we are going through a brand change, in other to serve you better. We hope to see you soon here to know ours changes and good news. Regards. Fernanda Martins Operations Manager

Weekend Away

TripAdvisor rating 4.0/5

David M Couples - TripAdvisor review

A pleasant weekend in a very good hotel. It is presently undergoing refurbishment and that didn't interfere with the quality of our stay. Our Room had already been modernized. Staff super efficient and very friendly.Good job!

Dear Mr David, Thank you very much for choosing The Capital as your hotel in São Paulo! We are very glad to know you enjoyed your experience with us and we hope you can come back soon. Best Regards, Fernanda Martins Operations Manager

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