The Capital São Paulo Itaim Bibi Future Grand Mercure 4 stars

I stayed for 10 nights and it was a nice experiece. The hotel has very nice facilities, gym and pool on the roof top with a very amazing view. I was on the 19th floor and had a balcony, so i wake up with a nice view all the time. The bed is very comfortable as well. The breakfast is also good with a lot of selection. Few downsides i noticed, it is very hard to find the right temperature for the airconditioner. It's either too hot or too warm. It took me few days to find out the beset airconditioner setting for me. Another one is that, in the morning when i wake up, there is a sewer smell in the bathroom. I only noticed this in the morning.

I have been a loyalty member for a while now. I travel very often, both professionally and for leisure. I arrived early at the hotel and for the first time in my life I was told that the room was available, but I couldn’t get in unless I payed an additional 50% of the rate. If that is the hotel policy, then I can only regret it, as it would have been an inexpensive way of providing a exceptional service to the client. All of that could be disregarded if it wasn’t for the unpolite and unprofessional behavior of the staff. I don’t intend to stay at this hotel again.

generally good. bb could be better. should prepare more charger adapters

We stayed 9 days and loved it. Stayed on the 22 floor. Hotel has great pool, gym and sauna on roof. Our room was great, comfy with a nice sized bed and balcony---they should really show in pics of room. The free breakfast was in the attached restaurant and offered various food to coffee and we loved it. Many restaurants close by to walk to, and very safe. And for the price, you cannot beat this hotel, upscale without being stuffy. So glad we chose this hotel (got a look at others in area and this was the best)

The rooms are big but the bathroom is very small, very uncomfortable. The staff is friendly, gym is ok.

Lot of noise due to repairs. Lack of proper refill of amenities (soup, shampo etc). Gym in poor condition. Breakfast with very limited options and bad quality. Front-desk very slow in checkin process.

The hotel is old and dated. There is musty smell on the hallways. To boot, there was a LOT of noise because of ongoing construction in the hotel. The room was 'nice' in the sense that it was sort of big - with a separate bedroom and living area. The restroom was rather small and just pretty basic. This hotel advertises as a 4-star property. It's a 2.5 star at best. Avoid this place like the plague.

They put me in a single-bed room

The staff was very helpful though English abilities were limited. The room surface was good but the bathrooms are ridiculously small and I would rather have one big room than the a bedroom and a sitting room

Very pleasant hotel with friendly staff and ideal location

There should be some different food in the breakfast. It was the same food for the entire period I stayed there. So different variety will be good.

No complaints about the service in general. However, the rooms I've stayed were old looking, not as functional (terrace doors wouldn't close properly, shower heads were poorly maintained). I would expect more from the cost of the room. Finally, despite having requested it at the lobby during checkout, I have not yet received the LeClubAccor points related to my stay.

No value for the money and some staff did not made any efforts to help frequent customers of Accor chain. Needs urgent renovation and noise reduction on the apartments. Otherwiese its a very fine location and the breakfest is honest.

Staff was very friendly, fast check in and check out. The building is going through improvements, as it was recently bought by Accor. It will have the Grand Mercure flag soon. Due this process, the pool and terrace were closed. Bed was very comfortable, the shower had low water pressure.Breakfast better than average, but nothing outstanding.

A pleasant weekend in a very good hotel. It is presently undergoing refurbishment and that didn't interfere with the quality of our stay. Our Room had already been modernized. Staff super efficient and very friendly.Good job!