Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,214 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,214 reviews

TripAdvisor Rating  4.4/5  3,069 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Flavio K. J. Solo - Confirmed reviews ALL

Superou as expectativas

Caro Flavio, Agradecemos muito por compartilhar sua avaliação! Ficamos felizes em saber que nossa culinária superou suas expectativas. Será um prazer recebê-lo novamente em breve! Com carinho, Flavia Constantino – Guest Relations

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

Very nice stay with great breakfast and perfect location in Itaim Bibi

Dear John, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our location, breakfast, room cleanliness, and the veranda. We are also glad to know that the in-room water pitcher was a positive and convenient feature during your stay. We sincerely apologize for the inconveniences you experienced regarding the availability of towels at the gym and pool, as well as the sauna maintenance and lighting issue. The towels are available inside the cabinet in your room; however, based on recent feedback, we recognize the need to improve our communication on this matter and are already working on it. Please rest assured that your comments have been shared with the responsible teams so the necessary improvements can be made. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back for an even better stay in the future. With kind regards, Flavia Constantino - Guest Relations

Nice stay

TripAdvisor rating 5.0/5

Mitch R TripAdvisor review

The staff are very attentive, especially Jose. He was always running to assist in any way possible. His warm smile was very nice to see everyday

Thank you very much for sharing your experience with us! We are delighted to know that you had a nice stay and that our team’s attentiveness made a positive impression. A special thank you for highlighting Jose, we will be sure to share your kind words with him. His dedication and warm smile truly reflect the level of service we strive to provide every day. We hope to welcome you back very soon for another pleasant stay. Kind regards, Mariana Freitas, Gerente Geral

Hotel Itaim acessment

TripAdvisor rating 4.0/5

Nathan R TripAdvisor review

Expensive but well-served hotel. Location is extremely convenient, facilities are clean, staff is accessible… basically you can get anything at any time. Also, there are some special employees that noticeably walk an extra mile to make you feel welcomed (Guilherme, for example, the messenger, always helping me to carry food, bags, and all sorts of stuff up and downwards - even when told there was no need). The small things make this visit to the concrete jungle a little less grey.

Thank you very much for sharing such a thoughtful review. We are delighted to know that our location, facilities, and service contributed positively to your stay, and that you felt well supported at any moment during your visit. Your special mention of Guilherme truly made our day. His willingness to go the extra mile reflects exactly the spirit of hospitality we strive to offer, and your recognition will certainly be shared with him and the entire team. It is very rewarding to know that these small gestures helped make your time in the concrete jungle a little less grey. We sincerely hope to welcome you back soon. Kind regards, Mariana Freitas, Gerente Geral

Customer review rating 5.0/5

Ricardo W. Couples - Confirmed reviews ALL

We were very happy with the service

Dear Ricardo, Thank you very much for your kind feedback! We’re delighted to hear that you were very happy with the service and truly honored to know that you plan to return and recommend us to your friends. This means a lot to our entire team! We look forward to welcoming you back soon. Kind regards, Flavia Constantino – Guest Relations

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Other web-users rate our hotel

  • 264 reviews 9.1/10 Location
  • 570 reviews 7.8/10 Room
  • 687 reviews 8.4/10 Service
  • 10 reviews 5.9/10 WiFi
  • 310 reviews 7.9/10 Breakfast
  • 195 reviews 8.2/10 Cleanliness
  • 133 reviews 7.8/10 Vibe
  • 105 reviews 4.4/10 Value

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