Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,186 reviews

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Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,186 reviews

TripAdvisor Rating  4.4/5  3,005 reviews

Certificate of excellence 2025

Exceptional stay

TripAdvisor rating 5.0/5

Rafaelaregra TripAdvisor review

I had a wonderful stay at the Grand Mercure Itaim Bibi. The hotel is modern, comfortable, and perfectly located, but what truly made the experience exceptional was the service. A special thank you to José, who was always extremely kind, attentive and genuinely committed to making sure everything was perfect. His professionalism and warm attitude made me feel truly welcomed throughout my stay. Staff like him make all the difference. Overall, I highly recommend this hotel — excellent rooms, great breakfast, and outstanding service. I will definitely be returning on my next trip to São Paulo.

Thank you so much for sharing such a wonderful review of your stay with us! We’re delighted to know that you enjoyed our modern and comfortable facilities, as well as our privileged location. Your kind words about José truly warm our hearts. He is indeed dedicated to offering exceptional service, and knowing that he made your stay even more special means a lot to our entire team. We will make sure he receives your recognition it will certainly make his day. It’s also great to hear that you appreciated our rooms, breakfast, and overall hospitality. We look forward to welcoming you back on your next visit to São Paulo! Warm regards, Mariana Freitas, Gerente Geral

Amazing

TripAdvisor rating 5.0/5

Happiness28865610595 TripAdvisor review

Had a wonderful stay at Grand Mercury. Amazing personnel - always eager to help. Great facilities and a service in general. Highly recommended

Customer review rating 4.5/5

Louise C. Solo - Confirmed reviews ALL

I only was there for 1 night. Location was great staff were excellent

Dear Louise, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and found our staff to be excellent. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Flavia Constantino - Guest Relations

Good stay, amazing staff.

TripAdvisor rating 5.0/5

Diego C TripAdvisor review

Piero from the front deal was super friendly and provided a great service. He taught me some Portuguese words, was kindly enough to help me plan my trip back to the airport, among other great things.

Thank you for taking the time to share your experience with us. I’m delighted to hear that your stay was enjoyable and that our team contributed so positively to your visit. It’s wonderful to know that Piero made such a great impression his friendliness and willingness to help, from teaching Portuguese words to assisting with your trip planning, truly reflect the hospitality we aim to offer. I’ll be sure to share your kind words with him. We hope to welcome you back on your next visit to São Paulo. Mariana Freitas, Gerente Geral

Customer review rating 0.5/5

Shahin S. Business - Confirmed reviews ALL

The construction noise was unbearable

Dear Shahin, Thank you for your feedback. We sincerely apologize for the disturbance caused by construction noise during your stay. Additionally, we regret to hear that your room was not cleaned in the desired frequency and have already sent your comments to the Housekeeping Department. We understand how this can affect the overall experience and appreciate your understanding in this matter. We hope to regain your trust in the future. Best Regards, Flavia Constantino - Guest Relations

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Other web-users rate our hotel

  • 267 reviews 8.9/10 Location
  • 572 reviews 8/10 Room
  • 675 reviews 8.5/10 Service
  • 11 reviews 4.5/10 WiFi
  • 315 reviews 7.7/10 Breakfast
  • 205 reviews 8.2/10 Cleanliness
  • 166 reviews 7.3/10 Amenities
  • 131 reviews 8.1/10 Vibe

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