Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 1,196 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,196 reviews

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Customer review rating 3.5/5

Kelly R. Business - Confirmed reviews ALL

Hello, Kelly, Thank you for taking the time to share such detailed feedback about your stay with us. We are very pleased to know that you enjoyed the spacious room, our location, cleanliness, and that you felt safe during your stay. We are truly sorry, however, that the noise during the night affected your rest. We understand how important a quiet and comfortable night’s sleep is, and we regret that the street activity and early-morning noise prevented you from having the experience you deserved. Your comments regarding the windows and the noise levels are very valuable and will be shared with our team for careful consideration. We hope to have the opportunity to welcome you back and provide you with a more restful experience next time. Warm regards, Alex Cruz Front Office, Reservations & Quality Manager

Customer review rating 5.0/5

Stephen C. Business - Confirmed reviews ALL

Thank you so much for your wonderful review and for your continued trust in us! We are truly delighted to know that you enjoyed another memorable stay and that our location, facilities, and comfortable rooms continue to meet your expectations. Your kind words about our team mean the world to us. A special thank you for recognizing Esther. We will be honored to share your compliments with her, she will be thrilled to know that her dedication and genuine care made such a positive impact on your stay. We will also pass along your appreciation to our reception, restaurant, coffee bar, and front entrance teams. It is incredibly rewarding to know that our colleagues consistently helped make your experience so enjoyable. We are especially pleased to hear that, even after the restaurant's regular service hours, our team was able to assist you and that you enjoyed one of the best hamburgers you've ever had! Creating memorable moments like these is exactly what we strive for. It is always a pleasure to welcome you, and we look forward to your next visit to your home away from home. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 5.0/5

Raquel C. Business - Confirmed reviews ALL

Thank you so much for your wonderful review! We are truly delighted to know that our team made such a positive impression during your stay. It is especially rewarding to hear that we were able to accommodate your food allergies and help make your experience comfortable and enjoyable. Your kind words about our staff, location, and sustainability initiatives mean a great deal to us. We also appreciate your thoughtful suggestion regarding leftover food. We are always looking for ways to strengthen our sustainability practices, and your feedback will be shared with the appropriate team for consideration. It was a pleasure having you as our guest, and we hope to welcome you back again soon. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 3.5/5

Sasha Y. Business - Confirmed reviews ALL

Thank you very much for taking the time to share your feedback with us. We're glad to hear that, overall, you had a good experience with us. However, we sincerely apologize for what happened regarding the minibar check during your stay. We understand how important it is to respect the "Do Not Disturb" sign, and we deeply regret that this was not honored in your case. This falls short of the standard we hold ourselves to, and we are addressing this internally to ensure it does not happen again. Please accept our apologies for the inconvenience and discomfort this may have caused. We truly value your privacy and comfort as our guest, and we appreciate you bringing this to our attention so we can improve. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. Best regards, Flávia Constantino | Guest Relations

Other web-users rate our hotel

  • 261 reviews 9.1/10 Location
  • 523 reviews 8.1/10 Room
  • 671 reviews 8.8/10 Service
  • 7 reviews 2.6/10 WiFi
  • 298 reviews 8.4/10 Breakfast
  • 183 reviews 8.1/10 Cleanliness
  • 134 reviews 8/10 Vibe

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