Grand Mercure SP Itaim Bibi - Ex The Capital 4 stars

Name: Grand Mercure SP Itaim Bibi - Ex The Capital
Address: SÃO PAULO, 04530030, BRAZIL
Telephone: (+55)1130547500
Rating: 4.3

Customer review rating 4.3/5 446 reviews

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Grand Mercure SP Itaim Bibi - Ex The Capital

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+ 17 Services

Grand Mercure SP Itaim Bibi - Ex The Capital

Upscale hotel for business and leisure

It will be an honor to receive you and ensure you have a great experience and immersion in Brazilian life! Visit a unique retreat and enjoy special moments with staff that take care of every detail.

VERENA BOGÉA, Hotel Manager

Grand Mercure SP Itaim Bibi is the very essence of Brazil. Offering an authentic and sophisticated experience, exclusive interior design by Consuelo Jorge, the traditional coffee ritual and the best Brazilian cuisine. Spacious bedrooms with balcony and all amenities, catering for people recovering from surgery and with reduced mobility. Relax at Buddha Spa and enjoy a rooftop view of Ibirapuera Park.

The Grand Mercure Hotel is in a quiet location, yet close to the bustle of Itaim Bibi. Explore local cuisine at one of the many award-winning restaurants in the region or visit Eataly, offering the best in gourmet cuisine, less than 5 blocks away. For a walk outdoors, it is possible to walk to Ibirapuera Park from Grand Mercure Itaim Bibi. Brigadeiro Faria Lima Avenue is just 4 blocks away and Shopping Iguatemi is just a 10-minute drive from the hotel.

Every detail of Grand Mercure Itaim Bibi, from its decoration to the areas you will want to photograph, is designed to inspire guests and highlight the uniqueness of Brazilian culture. Book now!

Hotel extras

Relaxation area with heated pool, pool bar, sauna, gym, and spa.
A space for corporate and social events with capacity for up to 210 people
Ideal for families! Picnic area and tents for children for your stay
Instagrammable art gallery in hotel lobby
Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas Complimentary WIFI for guests.
- WIFI in your room
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early Check in from 9AM (Paying) Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying) Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.
Dry cleaning / Ironing Paying

Pool
Well-being
- Massage (Paying)
- Sauna

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00-23:59
- Opening hours : Week-end 00:00-23:59

7 Meeting room(s)
Web Corner on a Mac
Business center with support staff

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- Late Checkout
- High Speed WiFi
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
- Late Checkout
Wi-Fi
- High Speed WiFi
- WiFi at the hotel
- WiFi in the communal areas

- 203 parking spaces
- On site
- Parking opened 24/7
- Private
- Valet parking

Kastro Park (Extra)
- 203 parking spaces
- On site
- Parking opened 24/7
- Private
- Valet parking

1 Bar(s)
1 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- Jacuzzi/Whirlpool bath
- Massage
- Sauna room
- On site
- Outside
Sauna

Fitness center on rofftop
- Jacuzzi/Whirlpool bath
- Massage
- Sauna room
Heated swimming pool
- On site
- Outside
Sauna

Children's TV Channels

Children's TV Channels

5 Meeting room(s)
- Business center is wheelchair accessible
- Business center with support staff
Meeting rooms

5 Meeting room(s)
Business Center
- Business center is wheelchair accessible
- Business center with support staff
Meeting rooms

Bodybuilding equipment/Gym

Sports activities

Bodybuilding equipment/Gym

- 100% Non Smoking Property
- Air Conditioning
- Elevator to all floor
- 158 non-smoking rooms
- 158 rooms
- 17 rooms for people with reduced mobility
- 22 floors
- Brazilian
- English
- Portuguese
- Spanish
- Dry cleaning / Ironing
- Laundry / Valet Services
- Iron at reception
- Luggage storage
- Umbrellas

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Elevator to all floor
Hotel informations
- 158 non-smoking rooms
- 158 rooms
- 17 rooms for people with reduced mobility
- 22 floors
Languages spoken at the hotel
- Brazilian
- English
- Portuguese
- Spanish
Laundry / Valet Services
- Dry cleaning / Ironing
- Laundry / Valet Services
Services available at reception
- Iron at reception
- Luggage storage
- Umbrellas

Hotel location

Grand Mercure SP Itaim Bibi - Ex The Capital

Rua Tenente Negrao
200
Itaim Bibi
04530030 são paulo
brazil

Tel: +551130547500

Fax: (+55)11/30547504

Check-in from 15h00

Check out up to 12h00

By plane
GUARULHOS INTL At 34km / 21.13 miles

GPS :-23.585216, -46.672807

Our accommodation(s)

The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.

Superior room with balcony and 1 double size bed

Max. number of persons: 2
Area: From 36 m² / 388 sq ft
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Direct dial telephone
Mini Bar

Superior room with balcony and 2 single size beds

Max. number of persons: 2
Area: From 36 m² / 388 sq ft
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Direct dial telephone
Mini Bar

Deluxe room with balcony and 1 double size bed

Max. number of persons: 2
Area: From 36 m² / 388 sq ft
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Direct dial telephone
Mini Bar

Adapted Executive room with balcony and 1 double size bed

Max. number of persons: 2
Area: From 36 m² / 388 sq ft
Views: City View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Direct dial telephone
Mini Bar

Executive room with balcony and park view, 1 double size bed

Max. number of persons: 3
Area: From 37 m² / 398 sq ft
Views: Park view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Deluxe twin room with balcony

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Direct dial telephone
Mini Bar

Adapted Deluxe room with balcony and 1 double size bed

Accessible room

Max. number of persons: 3
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Direct dial telephone
Mini Bar

Hotel Office - Apartment with no bed for office use.

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone
Mini Bar

Our restaurants and bars

itaIN Restaurant

Type of cuisine: International

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Monday 12:00 - 15:00
Tuesday 12:00 - 15:00
Wednesday 12:00 - 15:00
Thursday 12:00 - 15:00
Friday 12:00 - 15:00
Saturday 12:00 - 15:00
Sunday 12:00 - 15:00

itaIN Bar

The modern ItaIN bar area has a retractable roof and side windows, making it ideal for small business meetings or happy hour with friends. Try our local snacks to taste the best of Brazilian gastronomy.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 168 m²
Maximum capacity: 210 people
Maximum banquet capacity: 160 people

Find out more

Excelente Estadia

Sandro R. Business - 04/07/2021 Confirmed reviews ALL

Recomendo Grand Mercure Itaim

Well located

Luís Solo - 25/05/2021 Confirmed reviews ALL

very nice

Dear Mrs. Luis Thank you for sharing your experience at our hotel! We hope you can return soon! Hugs, Ketery Santana

Good Stay

Rafael Couples - 10/05/2021 Confirmed reviews ALL

In short, everything was ok. The rooms are nice; we had some issues though with the rooms. The first one was very very noisy, and in the second room, after we have been relocated, the room had a bit of a smoky smell. anyways, we complained in the booking.com, and they offered us one stay to try to revert this bad impression that we had

Dear RAFAEL W., Hello Mr. Rafael, we have already talked by email and we are grateful for your return. These were situations that didn't reflect our real service. We appreciate your return to the hotel so you can see our entire Grand Mercure SP Itaim Bibi experience. Sincerely, Ketery Santana Reception Coordinator

good stay

Anonymous Solo - 28/04/2021 Confirmed reviews ALL

overall very good! In the last experience I was disappointed with bathroom cleaning.

Prezado Sr. Luis, Como vai? Foi um imenso prazer poder lhe receber em nosso Hotel! Agradecemos por compartilhar sua experiência conosco. Vamos atuar para garantir uma avaliação 100% em sua próxima estada. Esperamos que possa retornar em breve! Abraços, Verena Bogéa Gerente Geral

Good Stay

Emanuel V. Business - 10/04/2021 Confirmed reviews ALL

Good stay. Lots of noise from demolition going on next door. Despite of that, I did not ask for room relocation due to the nice view I had from my room.

Dear Mr. V., It was a huge pleasure to welcome you in our hotel! Thank you for sharing your experience, this exchange with our guests is essential for us! I am sorry about the noise, do not hesitate to ask for another room next time, we can see one with a beautiful view also. We are working to improve our WiFi too. We hope you can come back soon and have a better experience with us! Warm Regards, Verena Bogéa General Manager

Incredible experience

Gabriel M. Couples - 21/03/2021 Confirmed reviews ALL

Me and my wife to be went to a one night stay on Grand Mercure. I'd asked the hotel staff to prepare a surprise for her in our room and they delivered an absolutely incredible experience and surprise. Our room was decored with red flowers, our pictures and a bottle of Chandon was waiting for us. What a memorable experience! We'll most definitely return ASAP!

Dear GABRIEL AUGUSTO M., Thank you for staying at the Grand Mercure SP Itaim Bibi, it was an immense pleasure to share this moment with you. There are not enough words to thank so many compliments, everything we do is so that you can enjoy unique and special moments. The hotel has a fully dedicated team who strive to make everything perfect. We will be waiting for the return of your family soon. Best Regards, Ketery Santana Reception Coordinator

Excellent Hotel

Carlos S. Couples - 21/02/2021 Confirmed reviews ALL

Great Hotel,

Dear Mrs. Carlos, I would like to thank you for taking the time to share your experience with us. I'm very happy that you liked our hotel. We hope you can return to our hotel soon. Sincerely, Ketery Santana Reception Coordinator

Very good and safe

Marcelino Couples - 17/02/2021 Confirmed reviews ALL

Very good place, as my first time there. Safe considering covid-19 times, and also well located.

Dear Mr. Marcelino, Thank you for telling us about your experience and choosing our services. We have three certifications and we are very concerned for all sanitation and detachment protocols to be effective. We hope to return soon Sincerely, Ketery Santana Reception Coordinator

Clean, fresh, modern!

Mari Couples - 21/01/2021 Confirmed reviews ALL

Lovely stay. Everything is brand new and clean. Nice rooftop and pool. Nice balcony access.

Dear Mrs. Mari, We are extremely happy to know that the renovation and our location made the difference in your stay. We are happy with your comment and hope that you come back soon to have more experiences in our hotel. Sincerely, Ketery Santana Reception Coordinator

Super hôtel... but under construction

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Great room Breakfast / lobby / restaurant... in Wip

Dear Mr. Bruno Z., Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the restaurant, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely,

Good stay

Peter W. Business - 29/02/2020 Confirmed reviews ALL

Good stay, great room, lovely rooftop pool, very helpful staff

Dear Peter, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

very nice!

Lucy Friends - 29/02/2020 Confirmed reviews ALL

Sparkling clean, helpful staff, splendid views, quite enjoyable breakfast. Not everyone spoke english but there was always someone who did. we could also leave our luggage after checkout to explore the city a bit more. So far the nicest hotel during my brazilian stay!

Dear Lucy, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Nice location, hotel under construction with lousy temporary restaurant

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Nice new rooms, but not all equipped with tea / coffee makers. The hotel is under construction and appears it previously was an apartment complex. Current restaurant situation isn´t great. Converted conference rooms and an average buffet.

Dear Joris, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive feedback in order to improve each day our services. We inform that our restaurant is passing through a renovation and soon will open with a new concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Good stay

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Hotel is currently being refurbished. Room was new, spacious and clean. There wasn't a safety box. Found the room a bit noisy - e.g. you could hear the lift bell and construction work. Breakfast was poor. Choices were limited, bread didn't seem fresh and orange juice was not fresh either. The breakfast area wasn't appealing but I suppose it is because the hotel is under construction.

Dear Renata, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our breakfast we assure you that the responsible are already aware of the situation and soon we will have a new product after renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Why stay anywhere else in Itaim BiBi?

Author1980 Couples - 15/11/2019 TripAdvisor review

We stayed 9 days and loved it. Stayed on the 22 floor. Hotel has great pool, gym and sauna on roof. Our room was great, comfy with a nice sized bed and balcony---they should really show in pics of room. The free breakfast was in the attached restaurant and offered various food to coffee and we loved it. Many restaurants close by to walk to, and very safe. And for the price, you cannot beat this hotel, upscale without being stuffy. So glad we chose this hotel (got a look at others in area and this was the best)

Dear Author1980, Thank you for your comments regarding your stay at The Capital. We feel very happy to know that you enjoyed your 9 days with us! Our team hopes to have another opportunity to welcome you back and provide an even better experience! kindly, Jennifer Meunier Operational Manager

Good location, old hotel and no attention frenquent customer.

Hassan M Business - 15/04/2019 TripAdvisor review

No value for the money and some staff did not made any efforts to help frequent customers of Accor chain. Needs urgent renovation and noise reduction on the apartments. Otherwiese its a very fine location and the breakfest is honest.

Dear Hassan M, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Going to be better...

Rafaelgjcastro Business - 14/11/2018 TripAdvisor review

Staff was very friendly, fast check in and check out. The building is going through improvements, as it was recently bought by Accor. It will have the Grand Mercure flag soon. Due this process, the pool and terrace were closed. Bed was very comfortable, the shower had low water pressure.Breakfast better than average, but nothing outstanding.

Dear Mr Rafael, Thank your for sharing your experience with us! As you noticed, we are going through a brand change, in other to serve you better. We hope to see you soon here to know ours changes and good news. Regards. Fernanda Martins Operations Manager

Weekend Away

David M Couples - 13/09/2018 TripAdvisor review

A pleasant weekend in a very good hotel. It is presently undergoing refurbishment and that didn't interfere with the quality of our stay. Our Room had already been modernized. Staff super efficient and very friendly.Good job!

Dear Mr David, Thank you very much for choosing The Capital as your hotel in São Paulo! We are very glad to know you enjoyed your experience with us and we hope you can come back soon. Best Regards, Fernanda Martins Operations Manager

Our most recent 20 reviews

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