Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 818 reviews

Grand Mercure SP Itaim Bibi - Image 1
Grand Mercure SP Itaim Bibi - Image 2
Grand Mercure SP Itaim Bibi - Image 3
Grand Mercure SP Itaim Bibi - Image 4

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  818 reviews

TripAdvisor Rating  4.5/5  2,520 reviews

Certificate of excellence 2024

Construction in every direction

Customer review rating 2.5/5

Dm Business - Confirmed reviews ALL

The hotel is on what I was referring to as the ugliest street in São Paulo. Every direction has construction and noise. Despite that it was priced high for São Paulo at about US$280-$300. Definitely not worth that much money.

Dear Dvya M., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hosting Team.

Perfect stay

Customer review rating 5.0/5

Felipe M. Business - Confirmed reviews ALL

Perfect stay, felt welcomed, team is great, service is great, room is great!

Dear Felipe Miniussi M., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hosting Team

well located; good customer service but not what we are used to in the US for a 5 star hotel

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Overall good, however the bed was very hard. There was quite a bit of outside noise filtering thru the windows starting from 6AM.

Dear DALY H., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hosting Team.

Good location, nice hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great services and great staff

Olá, Eduardo! Foi um enorme prazer recebê-la em nossa casa brasileira. Sua avaliação nos serve de combustível! Agradecemos o tempo dedicado em nos avaliar. Ficamos felizes em ter proporcionado uma boa experiência conosco e esperamos em breve hospedá-la novamente. Atenciosamente, Laviel Paes.

Long weekend in SP

Customer review rating 3.0/5

Emma Business - Confirmed reviews ALL

Like the location near the park and the overall design. Good coffee area. Rooms though seem a bit tired looking. Hated the cans of water after last year’s ceramic pots. Really a backwards move. Disappointed again to have so much construction noise. Doors to balcony did not lock which is rather concerning.

Dear Emma Jane A., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. - Laviel Paes. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 5,187 reviews 9.9/10 Location
  • 5,420 reviews 9.7/10 Room
  • 14,436 reviews 9.9/10 Service
  • 102 reviews 9.7/10 WiFi
  • 2,632 reviews 9.9/10 Vibe
  • 2,095 reviews 9.8/10 Amenities
  • 2,032 reviews 9/10 Comfort
  • 2,015 reviews 9.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in São Paulo