Prezada Daniele Agradecemos por responder a nossa pesquisa! A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Quando voltar a cidade de São Paulo, aguardamos de novo sua visita. Atenciosamente, Ana Paula Martins Supervisora de Guest Experience Ibis São Paulo Ibirapuera

Dear Iclea M., We very much appreciate your comments regarding your stay at the ibis São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Paula Martins Supervisora de Guest Experience Ibis São Paulo Ibirapuera

Dear H. Thank you for taking the time to write to us following your stay at the Ibis ibirapuera hotel. We regret that the service provided did not live up to your expectations, for which we accept as our apologies from our apologies. Hotels always want to provide the best quality of service during their stays; In these circumstances, the data is considered an issue with many times of repetition or the occurrence of many years in some cases that are likely to be recurring, as they are non-recurring, such as staff recycling, as it is not a bomb deal. . Once again, we appreciate your comments and hope to regain your trust for your next stay. Yours sincerely, Ana Paula Martins Guest Experience Supervisor Ibis Sao Paulo Ibirapuera

Dear Francisco Emilio Noronha De A., Thank you for taking the time to tell us about your experience at the ibis São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely. Ana Paula Martins Guest Experience Supervisor Sincerely,