Dear H. Thank you for taking the time to write to us following your stay at the Ibis ibirapuera hotel. We regret that the service provided did not live up to your expectations, for which we accept as our apologies from our apologies. Hotels always want to provide the best quality of service during their stays; In these circumstances, the data is considered an issue with many times of repetition or the occurrence of many years in some cases that are likely to be recurring, as they are non-recurring, such as staff recycling, as it is not a bomb deal. . Once again, we appreciate your comments and hope to regain your trust for your next stay. Yours sincerely, Ana Paula Martins Guest Experience Supervisor Ibis Sao Paulo Ibirapuera

Dear Francisco Emilio Noronha De A., Thank you for taking the time to tell us about your experience at the ibis São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely. Ana Paula Martins Guest Experience Supervisor Sincerely,