Mercure São Paulo Moema Hotel 4 stars

TripAdvisor rating 4.0/5 615 reviews
Mercure São Paulo Moema Hotel
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Hotel extras

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  • Advantage 2

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  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • CONGONHAS AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Moema Hotel

Avenida Lavandisca, 365
Moema
04515010
são paulo
brazil

Tel: +551150532899

Fax: (+55)11/50532900

Contact email

Check-in from 14h00

Check out up to 12h00

  • SP CONGONHAS/ GUARULHOS :   Estação Santa Cruz

  • MERCURE SP MOEMA :   Lilás Mercure Moema

  • Mercure Moema Subway :  

  • By plane

    CONGONHAS AIRPORT At 4km / 2 miles - Shuttle free

  • By plane

    GUARULHOS AIPORT At 40km / 24.86 miles

  • By train

    Santa Cruz At 4km / 2.49 miles

GPS :-23.601313, -46.665951

Our accommodations

Our apartments are air-conditioned, with cable TV in the bedroom and lounge, minibar, electronic safe and wired or Wi-Fi Internet access... as well as views of the charming Moema district.

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Suite with 2 bedrooms

  • Max. number of persons: 4
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior with 2 single beds and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

LE JADY'S

Type of cuisine: International

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 65

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure São Paulo Moema Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,919 reviews

tripadvisor

TripAdvisor Rating 4.0/5

615 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice stay

Customer review rating 4.4/5

Cbf Business - 21/11/2019 Confirmed reviews ALL

it was a pleasant stay

Dear Carlos Souza Brancao F., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francini Carrião Mercure SP Moema

Very good stay

Customer review rating 4.4/5

Henrique C. Business - 02/11/2019 Confirmed reviews ALL

Perfect place to stay . Close to everything

Dear Henrique, We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francini Carrião Mercure SP Moema

Excellent location, but the Hotel condition makes me fell disappointed.

Customer review rating 4.4/5

Luis Business - 01/11/2019 Confirmed reviews ALL

The hotel location is awesome! The Hotel Staff is great. Breakfast was expensive but good quality. However, the Room furniture is poorly maintained and old. It is not at Mercure Hotel Standard.

Dear Mr. Luis, Thank you so much for rating us! About the room, we would like to share that we have already started our process of improvements and modernization in the hotel. We have already changed all the showers, all the beds, modernized the reception, the event space, the entrance garden, the restaurant lounge and 22 rooms. Today we also have rooms that have gone through a retrofit, painting and removing the shrimp door that is in the kitchen; which has greatly improved the presentation of the room. All this we are doing is not so fast and we are aware of the need for improvements. On the other hand, we are committed and working to make everything perfect to receive our guests =) we are still available Francini Carrião Mercure SP Moema

A Excepcional Weekend using the Mercure Experience

Customer review rating 4.4/5

Kleber A. B. M. G. Couples - 15/10/2019 Confirmed reviews ALL

I use the facilities of Mercury Moema, for a some family visit and tourism in Sao Paulo, but the facilities, comfort and localization of the hotel are perfect.. Some moments I prefer to be at hotel instead of visiting or in street..

Dear Mr. Kleber, What a joy to receive your evaluation =) We will not fail to share your comment with all the staff who will be very happy as they work daily focused on your satisfaction and well being. We are at your disposal and look forward to welcoming you soon! Francini Carrião Mercure SP Moema

So frustrating!!

Customer review rating 4.4/5

Paula S. Couples - 09/10/2019 Confirmed reviews ALL

So many disappointments, basic mistakes coming from your staff !! Especially your front desk and cleaning staff.

Dear Mrs. Paula, Thank you for taking the time to write us about your experience at Mercure Sao Paulo Moema. We regret that the service was not up to your expectations. Mercure hotels always want to provide the best quality of service during their stay; therefore your opinion is fundamental to us. We assure you that the necessary steps will be taken to improve the quality of the benefits you referred to us. We are at your disposal Francini Carrião Mercure SP Moema

Very satisfied with my stay

Customer review rating 4.4/5

Fernando B. Business - 07/10/2019 Confirmed reviews ALL

Good service, great food, well located.

Dear Fernando, We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema

A Nice Stay

Customer review rating 4.4/5

Patrick Business - 16/09/2019 Confirmed reviews ALL

It was a really nice stay in the hotel. The room was well appointed and I had a really nice stay

Dear Mr. Patrick, It was with joy that we received your feedback =) We will not fail to share your comment with all the daily working team focused on your satisfaction and well being. Regarding your assessment of the internet, rest assured that our team has already been advised to check and test in the room you were staying. We are at your disposal Francini Carrião Mercure SP Moema

Great

Customer review rating 4.4/5

Ticiana M. Families - 13/09/2019 Confirmed reviews ALL

It was great

Dear Ticiana M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema

Is it really a Mercure?

Customer review rating 4.4/5

Andre Business - 12/09/2019 Confirmed reviews ALL

The hotel is outdated with clear signs of wear and tear. In the room, other than the "old style": bed and pillows below standard, heaadboard showed clear marks of usage and damage. Closets are old and already smell that. Bathroom fixtures also below what is usual on a Mercure or even an Ibis. On the leaving room sofa and working table are too old. Despite all that, staff was friendly. Breakfast was at par.

Dear Mr. Andre, Thank you for rating us! We are sorry about your accommodation at our hotel and would like to share our commitment and work in front of the hotel that we know needs improvement and refurbishment. We are in the process of improving since the beginning of 2018. We have changed all the showers, all the beds, modernized the reception, the event space, the entrance garden, the restaurant lounge and today we have 22 fully renovated rooms. Today we also have rooms that have gone through a retrofit, ie painting and removing the shrimp door that is in the kitchen; which has greatly improved the presentation of the room. All this we are doing is not so fast and we are aware of the need for improvements. On the other hand, we are committed and working to make everything perfect to receive our guests =) We hope you will give us a new opportunity to welcome you and meet one of our new rooms. We are still available Francini Carrião Mercure SP Moema

Very friendly

Customer review rating 4.4/5

Jorge Business - 22/08/2019 Confirmed reviews ALL

It was a very nice stay, very friendly service and great rooms

Dear Jorge, We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema

Great

Customer review rating 4.4/5

Ruth S. Business - 07/08/2019 Confirmed reviews ALL

The hotel and room was great but an electric kettle for boiling water was missing and tgat is very important fir me.

Dear Samuel Sheefeni N., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema

GOOD- HELP LOST RECEIPT

Customer review rating 4.4/5

Claudia R. R. Business - 26/07/2019 Confirmed reviews ALL

I lost the receipt of my stay, could you please help me? Claudia Romo 15-17 Jluy Mercure Moema Rua Lavandisca Everything was good

Dear Claudia, We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. We will send the receit by email. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francini Carrião Mercure SP Moema

Usual excelente experience

Customer review rating 4.4/5

Hugo G. M. D. C. Business - 23/07/2019 Confirmed reviews ALL

I usually stay at Mercure Moema, and now with the "revamped" rooms, it's even better!

Hello Sr Hugo, Once again we were very happy that you rated us =) Please be aware that you are very important to us and it is always a pleasure to welcome you to our hotel. We are very sorry that you did not notice the upgrade you received at your last accommodation. As we were available on that date, we wanted you to feel gifted for being a dear guest and for being a loyal Le Club member. But on the other hand, we are glad you enjoyed our new rooms which are entitled today as superior rooms. We hope to see you soon! Abs, Francini Carrião Mercure Moema

Good but expected the hotel to be better

Customer review rating 4.4/5

Mohammed T. A. Families - 21/07/2019 Confirmed reviews ALL

The hotel is very old. Paint is falling. AC is not good We enjoyed breakfast

Dear Mr. Mohammed, Thank you for taking the time to write us about your experience at Mercure Sao Paulo Moema. We regret that the service was not up to your expectations. But we would also like to share that we have already begun our process of improvements and modernization at the hotel. We have already changed all showers, all beds, modernized the reception, the event space, the entrance garden, the restaurant lounge and 22 rooms. Today we also have rooms that have gone through a retrofit, ie painting and removing the shrimp door that is in the kitchen; which has greatly improved the presentation of the room. All this we are doing is not so fast and we are aware of the need for improvements. On the other hand, we are committed and working to make everything perfect to receive our guests =) We hope you will give us a new opportunity and that you will be able to meet one of our new rooms in the next opportunity. For any doubt contact us! Francini Carrião Mercure SP Moema

GREAT HOTEL

TripAdvisor rating 4.0/5

304sidneib Business - 24/06/2019 TripAdvisor review

I'm so glad about this hotel and their time. All services are excellent and fabulous, their neighborhood is lovely, breakfast is incredible, This hotel is located near a fantastic park called Ibirapuera. It's a fantastic place.

Dear 304sidneib, What a pleasure to receive your evaluation =) We will not fail to share your comment with our team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We hope to see you soon. Francini Carrião Mercure SP Moema

Safe neighborhood

Customer review rating 4.4/5

Carioca Solo - 09/06/2019 Confirmed reviews ALL

The location is safe, staff is friendly, room is so nice. A bit noise from street to room

Dear Mr. O., It was a plesure received your evaluation =) We will not stop sharing your comment with the whole team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

Very satisfactory

Customer review rating 4.4/5

Anonymous Families - 22/05/2019 Confirmed reviews ALL

Convenient location for our purposes, clean and well maintained, good breakfast buffet and wifi.

Dear Cindy M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema

Bad Housekeeping and old Furniture

Customer review rating 4.4/5

Mr. D. Business - 04/05/2019 Confirmed reviews ALL

After a well check-in and frankly reception I was unsatify because of the room and furniture. Later very bad houskeeping made it worst.

Dear Mr D., Thank you for taking the time to write us about your experience at Mercure Sao Paulo Moema. We regret that the service provided did not live up to your expectations. Mercure hotels always strive to provide the best quality of service during their stay; consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken with a view to improving the quality of the services referred to. In the hope of welcoming you briefly, please accept our compliments. Francini Carrião Mercure SP Moema

I expected more

Customer review rating 4.4/5

Paulo Couples - 17/04/2019 Confirmed reviews ALL

Terrible parking and very old furniture in the room. Other than this it was ok.

Dear Elaine R., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema

Excellent

Customer review rating 4.4/5

C. Solo - 08/04/2019 Confirmed reviews ALL

Employers are so kind, friendly.

Dear Barbara Dantas De C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Nadal Rossitto Gerente Geral Mercure SP Moema
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