Mercure Sao Paulo Moema 4 stars

Customer review rating (ALL Rating) 4.4/5 1,228 reviews

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Description

Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

Our accommodation(s)

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365, Moema
04515010 SAO PAULO
Brazil

GPS:-23.6009, -46.66604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NORDÊ

An excellent choice for northeastern food in Moema, with cozy atmosphere and private area for breakfast, lunch and dinner (buffet or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,228 reviews

Customer review rating 1.0/5

Euller A. Business - Confirmed reviews ALL

Poor internet connection, not able to work from the hotel, not able to join a conference call using hotel internet connection.

Dear Guest, Thank you for sharing your experience with us. We regret that the internet connection did not work properly and that this affected your ability to work and join teleconferences during your stay. We understand how important a stable connection is and we are already reviewing our services to ensure significant improvements. We hope to welcome you again and provide a more comfortable and functional stay. Sincerely, Equipe Mercure SP Moema

Customer review rating 3.0/5

Anna K. Couples - Confirmed reviews ALL

Old rooms, swimming pool is a joke. Gym for 3 persons. Food for the room service is awful! Breakfast was fine. Room was kinda clean but I on wash counter in the bathroom were black long hairs. It was unpleasant. I drank water, no one refilled. The same with the tea. No coffee on the room. No kettle. I was asking for kettle. People in the reception are good. The rest of the staff is so so

Olá Anna, Olá! Agradecemos por dedicar tempo a compartilhar a sua experiência conosco. Lamentamos que alguns aspetos da sua estadia não tenham correspondido às suas expectativas, como o estado dos quartos, a piscina, o ginásio e o serviço de quartos. Também pedimos desculpa pelos detalhes de limpeza que mencionou e pela falta de reposição de itens no quarto. Tenha certeza de que iremos rever estes pontos com a nossa equipa para melhorar a qualidade dos serviços. Ficamos satisfeitos em saber que apreciou o pequeno-almoço e o atendimento da receção, e esperamos poder recebê-la novamente para proporcionar uma experiência mais positiva e completa. Atenciosamente, Equipe Mercure SP Moema

Customer review rating 4.5/5

Carlos K. Business - Confirmed reviews ALL

I arrived after a long week of travel, and Chris (I believe is her name on duty at 10pm on 26 March) what a great service!

Olá Carlos, Muito obrigado por compartilhar sua experiência conosco. Ficamos felizes em saber que, após uma longa semana de viagem, pôde contar com o excelente atendimento da nossa colaboradora Cris. Reconhecemos e valorizamos o empenho da nossa equipa em proporcionar momentos acolhedores e memoráveis. Será um prazer recebê-lo novamente em breve! Atenciosamente, Equipe Mercure SP Moema

Customer review rating 4.5/5

Amintas F. F. N. Business - Confirmed reviews ALL

Even though in refurbshment, I fell well in Mercuri Moema

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Equipe Mercure SP Moema

Customer review rating 5.0/5

Kim P. N. Business - Confirmed reviews ALL

As allways an nice stay with Friendly ambient and staff.

Olá Kim, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Equipe Mercure SP Moema

Other web-users rate our hotel

  • 262 reviews 9.8/10 Location
  • 450 reviews 7/10 Room
  • 449 reviews 8.3/10 Service
  • 20 reviews 5.9/10 WiFi
  • 255 reviews 5/10 Breakfast
  • 172 reviews 6.7/10 Cleanliness
  • 132 reviews 2.6/10 Food
  • 16 reviews 0/10 Wellness Area

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