Mercure Sao Paulo Moema

Mercure Sao Paulo Moema 4 stars

Customer review rating (ALL Rating) 4.3/5 876 reviews

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Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365, Moema
04515010 SAO PAULO
Brazil

GPS:-23.601313, -46.665951

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

LE JADY'S

Our accommodation(s)

Our apartments are air-conditioned, with cable TV in the bedroom and lounge, minibar, electronic safe and wired or Wi-Fi Internet access... as well as views of the charming Moema district.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  876 reviews

TripAdvisor Rating  4.0/5  660 reviews

Well located

Customer review rating 5.0/5

Julia Families - Confirmed reviews ALL

Near subway and restaurants

Prezada Julia! We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Well located, amazing staff

Customer review rating 3.5/5

Antonio C. Business - Confirmed reviews ALL

Very friendly and proactive staff.

Dear Antonio Eugenio Z C., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Well licated

Customer review rating 3.5/5

Ab Families - Confirmed reviews ALL

Clean, comfortable Pillows could be better Breakfast was ok Lovely and helpful staff

Dear Ana Claudia Dias B., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

No breakfast

Customer review rating 3.0/5

Luiz F. F. Business - Confirmed reviews ALL

I payed for this reservation with breakfast included but I wasn't told that on saturdays it would be served after 7 am. The frontdesk guy was very rude.

Dear Luiz F., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Far below expectations

Customer review rating 1.5/5

Robert Business - Confirmed reviews ALL

Place is run down and the rooms are not even closely as nice as advertised in the pictures of the hotel's web page. Old, damages, and stuffy furniture. Small bathroom, small room. Definitively far below international 4-star standard.

Dear Robert U., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

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Other web-users rate our hotel

  • 180 reviews 9.7/10 Location
  • 360 reviews 5.6/10 Room
  • 347 reviews 8.4/10 Service
  • 20 reviews 1.8/10 WiFi
  • 151 reviews 5.5/10 Breakfast
  • 148 reviews 4.8/10 Cleanliness
  • 77 reviews 3.7/10 Food
  • 56 reviews 4.7/10 Value

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