Mercure Sao Paulo Moema 4 stars

Customer review rating (ALL Rating) 4.3/5 1,155 reviews

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Mercure Sao Paulo Moema - Image 1
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Avenida Lavandisca, 365, Moema, 04515010 SAO PAULO, Brazil

Description

Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

Our accommodation(s)

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365, Moema
04515010 SAO PAULO
Brazil

GPS:-23.6009, -46.66604

Telephone
Fax +55 11 5053-2900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NORDÊ

An excellent choice for northeastern food in Moema, with cozy atmosphere and private area for breakfast, lunch and dinner (buffet or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,155 reviews

TripAdvisor Rating  4.0/5  675 reviews

The location is secure, and the staff were courteous and helpful.

Customer review rating 4.5/5

T.t. Business - Confirmed reviews ALL

Thank you for your prompt response to all the ally chuck-ins and late chuck-outs. However, we would like to bring to your attention the failure to replace or replenish missing items in the room. We did not feel it was appropriate to request this, but it would have been beneficial to receive a more attentive response when the rooms were cleaned daily.

Dear Takahiro T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

too slow

Customer review rating 3.0/5

Paulo Couples - Confirmed reviews ALL

check in and check out processes are way to long also, was given a lot of wrong info, like the time that room services stops and the parking lot cost

Dear Paulo Roberto Lanfredi Belem da S., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

Its getting worst/ Tá piorando

Customer review rating 2.5/5

Bruno Solo - Confirmed reviews ALL

I am a regular customer on Mercure specially at Mercure Moema, and its definitely getting worse... you guys need to improve the breakfest and the kitchen. Fresh food shouldn't be optional... some times its seems that the fruits, cheese, ham, breads, juice are there for decades.... There's a fruit market, a regular market and a baker store a few meters from the hotel... so its definitely not acceptable to face this situation. The only reason that I am telling you guys this, its because I really like Mercure and I think you guys have one of the best hotel location in my opinion.

Dear Bruno S., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

Well located, comfortable.

Customer review rating 4.0/5

Bangali Solo - Confirmed reviews ALL

Good experience overall, personal was helpful and friendly. The breakfast stop at 10:00am, so it too early. They should extend the breakfast until 11:00am.

Dear Bangali C., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

location and staff

Customer review rating 4.5/5

Ckad Business - Confirmed reviews ALL

I have always had an excellent experience at the Mercure Moema. There is one particular front-office staff, Iago who is always been an example of people in the service industry.

Dear Carlos Yoshihiro K., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

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Other web-users rate our hotel

  • 244 reviews 9.9/10 Location
  • 412 reviews 6.4/10 Room
  • 390 reviews 7.8/10 Service
  • 16 reviews 0/10 WiFi
  • 206 reviews 3.8/10 Breakfast
  • 184 reviews 6.6/10 Comfort
  • 157 reviews 6.3/10 Cleanliness
  • 88 reviews 3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.