Mercure São Paulo Moema Hotel 4 stars

Customer review rating 4.4/5 4,256 reviews

ALLSAFE approved hotel

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Mercure São Paulo Moema Hotel
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+ 17 Services

Hotel extras

  • Enjoy a São Paulo hotel with pool and take it easy at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Moema Hotel

Avenida Lavandisca, 365
Moema
04515010 são paulo
brazil

Tel: +551150532899

Fax: (+55)11/50532900

Check-in from 14h00

Check out up to 12h00

  • MERCURE SP MOEMA :  Lilás Mercure Moema

  • Mercure Moema Subway : 

  • By plane

    GUARULHOS AIPORT At 40km / 24.86 miles

  • By train

    Santa Cruz At 4km / 2.49 miles

GPS :-23.601313, -46.665951

Our accommodation(s)

Our apartments are air-conditioned, with cable TV in the bedroom and lounge, minibar, electronic safe and wired or Wi-Fi Internet access... as well as views of the charming Moema district.

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with a double bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed and sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Suite with 2 bedrooms

  • Max. number of persons: 5
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior with 2 single beds and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Rooms

Our restaurants and bars

LE JADY'S

Type of cuisine: International

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 65

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure São Paulo Moema Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,256 reviews

tripadvisor

TripAdvisor Rating 4.0/5

636 reviews

Great Hotel

Customer review rating 5.0/5

Anonymous Couples - 12/03/2021 Confirmed reviews ALL

Very accommodating , we loved it here

Dear Mrs. Chantel, What a joy to receive your evaluation =) Rest assured our team will be very happy to share your evaluation. We work daily focused on your satisfaction and well-being. That is why receiving your evaluation gives us the certainty that we are on the right path! We look forward to welcoming you to the next opportunity. Francini Carrião Mercure SP Moema

Amazing Stay

Customer review rating 5.0/5

Christon D. G. Couples - 11/03/2021 Confirmed reviews ALL

First off I’d love thank all the staff for treating me and my girlfriend like family. From the moment we walked in we felt safe & at home. Breakfast/Lunch/Dinner A1!

Dear Mr Christon, What a joy to receive your evaluation =) Rest assured our team will be very happy to share your evaluation especially with Michael. We look forward to welcoming you to the next opportunity. Francini Carrião Mercure SP Moema

Fell as at home

TripAdvisor rating 5.0/5

23henriquec Business - 14/02/2021 TripAdvisor review

You can stay in this hotel that is close to everything you may need. Good restaurants, safe, easy access and a comfortable bed and spacious room. I always choose this hotel to stay when I am in Sao Paulo

Hi Mr Henrique, It was with joy that we received your evaluation =) We will not fail to share your comment with the entire team that works hard on your satisfaction and well being. We remain at your disposal and look forward to welcoming you! Francini Carrião Mercure SP Moema

Dentro das Expectativas

Customer review rating 4.0/5

Anonymous Business - 30/01/2021 Confirmed reviews ALL

Tranquila.

Prezado Sr Johnny, Agradecemos muito que tenha nos avaliado. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Lamentamos sobre a TV. Fique certo de que nossa equipe responsável será alertada a verificar a sintonia das TV´s do quarto do qual o senhor se hospedou. Seguimos a sua disposição e esperamos acolhê-lo em breve. Abs, Francini Carrião Mercure SP Moema

Great

Customer review rating 4.5/5

Ruth S. Business - 19/11/2020 Confirmed reviews ALL

My staying at your was great and clean.

Dear Ruth, It was a pleasure to receive your evaluation =) Your satisfaction is the best reward for our employees who work daily focused on their satisfaction and well-being. We hope to welcome you soon. Francini Carrião Mercure SP Moema

Staff effort

Customer review rating 5.0/5

Echikude Business - 12/11/2020 Confirmed reviews ALL

Lady at check in and restaurant staff were extremely polite and professional, trying to do their best

Dear eidi C., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team in specially with Nathalia, who attended you in your check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francini Carrião Mercure SP Moema

Good stay

Customer review rating 4.5/5

Anonymous Business - 02/11/2020 Confirmed reviews ALL

Well located and a good stay.

Dear Francisco, We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francini Carrião Mercure SP Moema

Good Stay

Customer review rating 4.0/5

Simon S. Business - 16/03/2020 Confirmed reviews ALL

In general, good experience. I´d a problem since first day with the room entrance card reader that was solved in the second day. Finally a technician find the problem. That caused go back & forth from my floor to the recepcion some times.

Dear Mr Simon, Thank you so much for rating us =) We are sorry about what happened with the door and we are more relaxed that we managed to solve it in time, while you were still staying. We remain at your disposal and hope to welcome you soon Abs, Francini Carrião Mercure SP Moema

Location ok, bad stay

Customer review rating 2.0/5

Camilo Business - 01/03/2020 Confirmed reviews ALL

From the beginning the experience was not satisfactory: the building staff did not provide an appropriate service, me and my spouse arrived with a bunch of bags, no help was provided AT ALL. Check-in was ok. The same thing happened at the check out, we left the building with even more bags and, again, no help was provided whatsoever. The room could be better designed, we found furniture quite packed and it was hard to walk in the room even putting all the bags against the wall. The air conditioning worked good only for the room, the living room was hot all the time, again, bad-designed room.

Dear Mr. Camilo, Thank you for taking the time to write about your experience at Mercure Sao Paulo Moema. We regret that the provision of services has not lived up to your expectations. Our team consists of receptionists who are trained to help with luggage. Our team will be alerted as our mission is to welcome our guests! We hope you will give us a new opportunity to welcome you and thus reverse your dissatisfaction For any doubt contact us! Francini Carrião Mercure SP Moema

It could be better

Customer review rating 3.0/5

Rosimeire Business - 18/02/2020 Confirmed reviews ALL

I've stayed on room 31. The door to the balcony didn't lock, I left a note in the room but it was not fixed for my remaining days there. Although the room is on the third floor, I would feel safer with the door locked. Also, I like firm mattress but the mattresses on this room were too hard.

Dear Mrs. Rosimeire, We are grateful for your dedicated time or time to write about your experience not at Mercure Sao Paulo Moema. We regret that the service has not been up to your expectations. Be sure that your feedback is very important to us and that we are going to alert us to all the observations made in your appraisal. We hope that you will give us a chance in our attention and continue to your disposition Francini Carrião Mercure SP Moema

Good and decent stay

Customer review rating 4.0/5

Ashish Business - 16/02/2020 Confirmed reviews ALL

I was apprehensive in the beginning but they were soon gone. It is a decent property with good and clean rooms. The staff is awesome - not everyone speaks English but they all made best attempts to help out which is great. The breakfast is good and a decent spread. The housekeeping team is always smiling and does a good job.

Dear Mr Ashish, What a joy for us to receive your evaluation =) We will not fail to share your comment with the whole team, especially with the housekeeper Maria. We appreciate your suggestion about breakfast and we will alert the responsible team. We remain at your disposal and hope to welcome you soon! Francini Carrião Mercure SP Moema

Nice location, basic comfort

Customer review rating 3.5/5

Gaston Business - 10/02/2020 Confirmed reviews ALL

Well located hotel with friendly staff, although with old looks in general, small bathroom, regular breakfast. I do not recommend it for a long stay.

Hola Sr Gaston, Fue con alegria que recibimos su evaluación =) En relación con el cuarto, evangelizar los compartimientos que inician nuestros procesos de modernización y modernización en el hotel. Já trocamos todos los chuveiros, todas las camas, modernizamos una recepción, el espacio de eventos, el jardín de entrada, el salón del restaurante y 25 cuartos. Tudo isso que estamos fazendo não é tão rápido y estamos cientes da necesidades de melhorias. Por otro lado, estamos empenhados e trabalhando para que tudo fique perfeito para receber nossos hóspedes =) seguimos à disposição y esperamos que numa próxima oportunidad conheça um de nossos novos quartos Francini Carrião Mercure SP Moema

Excellent hotel, great location

Customer review rating 5.0/5

Michael Solo - 14/01/2020 Confirmed reviews ALL

Great hotel, excellent staff, perfect area

Dear Mr. Michael, It was with joy that we received your evaluation =) We will not fail to share your comment with the entire team because your satisfaction is the best reward for our employees who work daily focused on your satisfaction and well-being! We remain at your disposal and hope to welcome you soon;) Francini Carrião Mercure SP Moema

Still OK

Customer review rating 3.5/5

Esther O. Solo - 22/12/2019 Confirmed reviews ALL

I have stayed at this property several times in the last 10 years. I return because of the great location and the fair value for money. However I experienced several negative aspects during my last stay. The check-in online seems pretty useless - the process when you arrive at the hotel does not seem to be any different to when I had not checked in online, so it is a waste of time as far as I’m concerned. Equally the promised quick check out of leaving the key and immediately departing does not work. The room is fine if basic and in need of renovation. In fact that’s already started with higher floors. The restaurant has been refurbished but the tables are not comfortable and the layout worse than before. Will I return? Possibly but I’ll start to check out more options around the area.

Dear Mrs. Esther, Thank you for taking the time to write us about your experience. We regret that our online check in and fast check out did not work as per our service. We assure you that the necessary steps will be taken to improve the quality of the benefits you referred to us. We are at your service and look forward to welcoming you soon. Francini Carrião Mercure SP Moema

pleasant stay

Customer review rating 4.0/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

great location, service and room has room for improvement

Dear Mr. Roberto, Thanks for rating us =) Your feedback was very important to us! We hope to welcome you soon Francini Carrião Mercure SP Moema

Comfortable stay

Customer review rating 4.0/5

Anonymous Business - 08/12/2019 Confirmed reviews ALL

I enjoyed my stay. I want to enhance the team that was excellent, supportive and very welcoming. The room was very clean and comfortable. I enjoyed my stay.

Dear Mr. Pedro Miguel, It was with joy that we received your feedback =) We will not fail to share your comment with all the team that works daily focused on your satisfaction and well being! We hope to welcome you soon! We are at your disposal Francini Carrião Mercure SP Moema

GREAT HOTEL

TripAdvisor rating 5.0/5

304sidneib Business - 24/06/2019 TripAdvisor review

I'm so glad about this hotel and their time. All services are excellent and fabulous, their neighborhood is lovely, breakfast is incredible, This hotel is located near a fantastic park called Ibirapuera. It's a fantastic place.

Dear 304sidneib, What a pleasure to receive your evaluation =) We will not fail to share your comment with our team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We hope to see you soon. Francini Carrião Mercure SP Moema

Nice hotel in São Paulo

TripAdvisor rating 5.0/5

georgejamil Couples - 27/03/2019 TripAdvisor review

Good service, excellent location. Close to the Congonhas Airport, several Malls, restaurants, in a safe, residential area with nice access to main avenues, commercial centers, leisure and good options for São Paulo stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Camila Nadal Rossitto

Great Hotel

TripAdvisor rating 5.0/5

304sidneib Business - 10/03/2019 TripAdvisor review

Everything was incredible! I loved that hotel and people work there! I had a great reception! The neighborhood is fantastic, there are great restaurants, cafes, and bakeries. There is the biggest park called Parque do Ibirapuera to the hotel, amazing place.

Dear Sr., It was a plesure to received your evaluation =) We will not stop sharing your comment with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

Good room, bad TV, improve breakfast

TripAdvisor rating 4.0/5

Scenic58415972284 Business - 31/12/2018 TripAdvisor review

Well recepctionated, good rooms, TV doesn t work well, hotel needs to improve breakfast, located at excellent neighborhood. Near metro station. Parking is not for free. In general, is a good choice. I would go back, sure

Dear Scenic58415972284 We were pleased to receive your review :) We will not fail to share your comment with the entire team. Sorry about the TV and our responsible staff has already been warned about this. We are at your disposal and we hope to see you soon. Happy 2019! Abs, Francini Carrião Mercure Moema

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