Mercure Sao Paulo Moema 4 stars

Customer review rating (ALL Rating) 4.3/5 1,092 reviews

Mercure Sao Paulo Moema - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365, Moema
04515010 SAO PAULO
Brazil

GPS:-23.601313, -46.665951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

NORDÊ

An excellent choice for northeastern food in Moema, with cozy atmosphere and private area for breakfast, lunch and dinner (buffet or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,092 reviews

TripAdvisor Rating  4.0/5  670 reviews

Certificate of excellence 2022

A good hotel and well located!

Customer review rating 4.0/5

Deivid A. Business - Confirmed reviews ALL

Hotel very well located, attentive staff, comfortable rooms with good views. Breakfast served at the hotel is good and with a variety of options. The points for improvement that I highlight are: shower with low flow, small TVs, lack of a well-prepared coworking area. Overall, I thought the hotel was very good!

Good stay

Customer review rating 3.5/5

Letícia Families - Confirmed reviews ALL

The room is really good and comfortable, the shower is amazing but the WIFI just didn’t work at all, had to use all of my cellular data for work

Leticia, Agradeço muito pelos comentários sobre sua hospedagem no Mercure SP Moema Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure SP Moema Atenciosamente, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Dissapointed

Customer review rating 2.0/5

Guilherme Families - Confirmed reviews ALL

The room I stayed in was not very clean. The sofa-bed was dirty, and the bathroom towels were quite stained. The floor inside the bathroom box had visible dirt.

Dear Guilherme Augusto Santos E., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Invoice has not been received by email, and it's still pending

Customer review rating 0.5/5

Vinicius R. Business - Confirmed reviews ALL

Invoice has not been received by email, and it's still pending - I need urgently

Dear Vinicius Silva R., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great room, good staff, but breakfast could be better.

Dear Vitor Fernandes Atanazio L., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

In partnership with TripAdvisor

Other web-users rate our hotel

  • 229 reviews 9.8/10 Location
  • 413 reviews 6.2/10 Room
  • 383 reviews 8.2/10 Service
  • 16 reviews 0/10 WiFi
  • 197 reviews 3.9/10 Breakfast
  • 161 reviews 5.8/10 Cleanliness
  • 89 reviews 3.4/10 Food
  • 62 reviews 3.6/10 Value

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