Mercure Sao Paulo Moema

Mercure Sao Paulo Moema 4 stars

Customer review rating (ALL Rating) 4.4/5 708 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365, Moema
04515010 SAO PAULO
Brazil

  • MERCURE SP MOEMA:  Lilás Mercure Moema

  • Mercure Moema Subway: 

  • By plane

    GUARULHOS AIRPORT At 40km / 24 miles

  • By train

    Santa Cruz At 4km / 2.49 miles

GPS:-23.601313, -46.665951

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms

LE JADY'S

Our accommodation(s)

Our apartments are air-conditioned, with cable TV in the bedroom and lounge, minibar, electronic safe and wired or Wi-Fi Internet access... as well as views of the charming Moema district.

Our guest reviews

Our guest reviews for
Mercure Sao Paulo Moema

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  708 reviews

TripAdvisor Rating  4.0/5  656 reviews

Certificate of excellence 2022

Desorganized hotel

Customer review rating 1.5/5

Martina P. Business - Confirmed reviews ALL

laundry doesn´t work, bad daily room clean

Dear Martina P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Well located, good stay and good service

Customer review rating 3.5/5

Edu Business - Confirmed reviews ALL

Breakfast could be better. Natural orange juice for example.

Dear Eduardo Jose Lupinacci R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

The hotel rooms are very old.

Customer review rating 2.0/5

Liane W. Business - Confirmed reviews ALL

I'm very satisfied with the service. Very nice employees but Im not satisfied with the quality of teh rooms. Very old and simple furniture. It smalls strange inside the room. Also, Room Service closes very early.

Dear Liane Beatriz Cichocki W., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Well Located. Rooms need renovation. Front desk small.

Customer review rating 4.0/5

Ricardo Business - Confirmed reviews ALL

Well Located. Rooms need renovation. Front desk small. Slow check in. Terrible cheese breads - unfiolded, not really cooked.

Dear Ricardo Jayme P., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Very good location!

Customer review rating 5.0/5

Patricia C. D. A. Friends - Confirmed reviews ALL

Everything was fine, the front desk very attentive! Very good breakfast! Very clean ! The one item actually two items that was missing and extremely important is an iron with the iron board. Over all it was great! Thank you!

Dear Patricia A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

We'll

Customer review rating 4.5/5

Plaudemir V. Solo - Confirmed reviews ALL

Well located near to all amenities .

Dear Plaudemir , Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Good location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Staff is very helpful and kind. The Apartment was old, it requires some renovation. The apartment was not perfectly clean as I could see dust on furniture and flies in the bathroom.

Dear Daniel K., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Very good stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

No option to check in early for prepayment. I notified the hotel in advance and i tried to request upon check in. Not possible. Mercure - Paulista allows early check in for a fee.

Dear Brian M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

Excellent service as usual

Customer review rating 5.0/5

Roberto S. Solo - Confirmed reviews ALL

Second stay at this hotel, very good accommodations for the price, with parking on premises. But what makes it outstanding are the people, from Julia from reservations, to the reception, the restaurant, the parking and even the cleaning ladies. Will definitely stay there again on my next trip, probably in a couple of months.

Boa estadia

Customer review rating 5.0/5

Bruna G. M. Business - Confirmed reviews ALL

Excelente estadia

Very well located

Customer review rating 4.0/5

Monica M. Solo - Confirmed reviews ALL

All was good. They were able to find a room for me even though I arrived hours before check in time.

Customer review rating 3.0/5

Tayna C. Business - Confirmed reviews ALL

I could not use the internet, and the service room was not good during the days I've stayed. However, the hotel is well located.

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Uneventful, quiet place with helpful staff

Dear Alexandre Lemos R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Damasceno Coordenador da Recepção Mercure SP Moema

fair cost stay, well located and parking low cost

Customer review rating 4.0/5

Erika C. Couples - Confirmed reviews ALL

space for improvement about room furniture. A bit old in comparison to other same kind of hotels.

Fell as at home

TripAdvisor rating 5.0/5

23henriquec Business - TripAdvisor review

You can stay in this hotel that is close to everything you may need. Good restaurants, safe, easy access and a comfortable bed and spacious room. I always choose this hotel to stay when I am in Sao Paulo

Hi Mr Henrique, It was with joy that we received your evaluation =) We will not fail to share your comment with the entire team that works hard on your satisfaction and well being. We remain at your disposal and look forward to welcoming you! Francini Carrião Mercure SP Moema

GREAT HOTEL

TripAdvisor rating 5.0/5

304sidneib Business - TripAdvisor review

I'm so glad about this hotel and their time. All services are excellent and fabulous, their neighborhood is lovely, breakfast is incredible, This hotel is located near a fantastic park called Ibirapuera. It's a fantastic place.

Dear 304sidneib, What a pleasure to receive your evaluation =) We will not fail to share your comment with our team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We hope to see you soon. Francini Carrião Mercure SP Moema

Nice hotel in São Paulo

TripAdvisor rating 5.0/5

georgejamil Couples - TripAdvisor review

Good service, excellent location. Close to the Congonhas Airport, several Malls, restaurants, in a safe, residential area with nice access to main avenues, commercial centers, leisure and good options for São Paulo stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Camila Nadal Rossitto

Great Hotel

TripAdvisor rating 5.0/5

304sidneib Business - TripAdvisor review

Everything was incredible! I loved that hotel and people work there! I had a great reception! The neighborhood is fantastic, there are great restaurants, cafes, and bakeries. There is the biggest park called Parque do Ibirapuera to the hotel, amazing place.

Dear Sr., It was a plesure to received your evaluation =) We will not stop sharing your comment with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

Good room, bad TV, improve breakfast

TripAdvisor rating 4.0/5

Scenic58415972284 Business - TripAdvisor review

Well recepctionated, good rooms, TV doesn t work well, hotel needs to improve breakfast, located at excellent neighborhood. Near metro station. Parking is not for free. In general, is a good choice. I would go back, sure

Dear Scenic58415972284 We were pleased to receive your review :) We will not fail to share your comment with the entire team. Sorry about the TV and our responsible staff has already been warned about this. We are at your disposal and we hope to see you soon. Happy 2019! Abs, Francini Carrião Mercure Moema

Great location

TripAdvisor rating 4.0/5

ASpiller Business - TripAdvisor review

Hotel staff was great. Location is a plus - close to the Congonhas Airport, US Consulate, etc. Down side was the shower water pressure very low and breakfast that was only average. A remodeling would be appreciated. I reccomend staying in this hotel, pros are higher than

Dear ASpiller, Thanks for your review, and we'll share your feedback with the entire team. Sorry for the shower, be sure our staff will be alerted to this situation. With regard to breakfast, we will be more attentive with our menu. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in SAO PAULO