Mercure Sao Paulo Moema 4 stars

Customer review rating (ALL Rating) 4.3/5 1,284 reviews

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Mercure Sao Paulo Moema - Image 1
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Avenida Lavandisca, 365, Moema, 04515010 SAO PAULO, Brazil

Description

Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

Our accommodation(s)

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365, Moema
04515010 SAO PAULO
Brazil

GPS:-23.6009, -46.66604

Telephone
Fax +55 11 5053-2900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NORDÊ

An excellent choice for northeastern food in Moema, with cozy atmosphere and private area for breakfast, lunch and dinner (buffet or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,284 reviews

TripAdvisor Rating  4.0/5  680 reviews

staff great but hotel in dire need of renovation. not really the Mercure brand that I have used before !

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

staff great but hotel in dire need of renovation. shabby rooms. silly things like tea bags and cusp but no kettle ???? lifts look very old and dated dirty worn switches

Dear Glyn Francis J., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

Fair price, clean, well located

Customer review rating 4.0/5

Bernardo Families - Confirmed reviews ALL

Fair price, clean, well located, comfortable room. 2 things that could improve: 1- I asked for 4 towels 2 times before checking-in (and 1 more by the check-in). Unfortunately there were only 3 towels in my room 2- The windows could have some sort of noise blocker as the noise for the airplanes are too loud

Dear Bernado M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

Good Standard in Moema

Customer review rating 4.0/5

Ulli Business - Confirmed reviews ALL

Efficient check in. Room size and beds are in a good condition.

Dear NTN Walzlager U., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

Nice place

Customer review rating 4.0/5

Iván B. Business - Confirmed reviews ALL

Just what I need when I'm travelling for work

Prezado Sr. Ivan, Agradecemos os seus comentários no seguimento da sua estada no Mercure Sao Paulo Moema. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Francisco Alves Supervisor De Recepção Mercure SP Moema

Dissatisfied

Customer review rating 1.0/5

Bartosz Business - Confirmed reviews ALL

I am extremely dissatisfied with my recent stay at this hotel and would definitely not recommend it. From the moment I arrived, things went downhill. The electric lock to my room wasn’t working, and when I reported it, the staff's solution was to "gently punch it"—which I had to do for the entire stay. Next, the hairdryer in my room was broken, so I had to rely on a spare one from the reception for my entire stay. But the worst part came when I asked to extend my stay. I was told it was confirmed, only to find out the next day, after checking in again for reassurance, that my stay had *not* been extended, and I had to vacate the room as they had no availability. There wasn't even an apology from the staff for the confusion. Later that day, I received a message from the hotel offering me a room, but only at *double* the rate I had been paying. This level of service is completely unacceptable. The staff's incompetence and lack of customer care ruined my stay. I would never recommend this place to anyone.

Dear DIMARK MANUFACTURE S.A K., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Alves Supervisor De Recepção Mercure SP Moema

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Other web-users rate our hotel

  • 266 reviews 9.9/10 Location
  • 468 reviews 6.6/10 Room
  • 424 reviews 7.8/10 Service
  • 16 reviews 2.6/10 WiFi
  • 240 reviews 4.2/10 Breakfast
  • 176 reviews 6.7/10 Cleanliness
  • 104 reviews 3.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.