Pullman São Paulo Vila Olímpia Hotel 5 stars

Very nice service, the hotel is very well located. Breakfast is excellent, has a good variety of choices. The rooms are nice, could need some update for example bathrooms that might seem a bit used. Other than that very nice experience.

The hotel staff, cleanliness and food were excellent during my stay. I also rented a conference room for 3 days to conduct several meetings. I had planned to rent a TV/projector each of those days, but did not when I was told it would cost 2,000 Rias per day. I could have walked down to the mall and purchased a TV for that price. Since I was staying at the hotel for 3 days, I would have expected a break on the rental price. I'm not suggesting that the TV rental be free, but I would have appreciated the hotel giving me a break on the price considering I was staying at the hotel.

I enjoyed my stay at the Pullman Hotel and thought the service was neither good or bad. I received no special attentions although I stayed over 2 weeks. I was very annoyed at breakfast when a woman tested the quality of the food everyday by taking away a large portion of the food (not only sampling) for testing purposes during peak hour.

Outstanding hotel, well located and we were very well welcomed. Received a room upgrade as well.

Cleaner and beautiful room!

Mediocre rooms. Air condition turned off consistently and intermittently with little ability to control in the room. Gym inadequate. Several machines not working and no connection to TV/Cable. Shower water temp inconsistent

The room, the breakfast and arrival process was not great. Feels like there’s no ambition nor pride. The room interior was probably ok 10-15 yrs ago, and was run down and had water damage. Why you would put someone in a room like that and expect anything but complaints is hard to understand. Highlights was a couple of the employees.

It was great except I never got my detailed, itemized receipt delivered to my e-mail account as promised.

Staff is lovely and goes above and beyond to make guests comfortable.

Chose ist because of good past experience. Room looked warn down. Breakfast standard slipped. Used to be one of the best in Sao Paulo. Now just average.

Everything went well.

Average stay experience. Breakfast - mentioned to the restaurant Matre'd my breakfast was included, could not find my name , requested to sign a small paper. At check out I was charged . At check out I asked for a folio print out with all charges, trust it was all printed. It was not, this is the 3rd time that happens at this hotel, I send an email to the hotel to send it by email. May during this visit the hotel was too busy?

The staff were either great or terrible with no in between. By terrible I mean I sat at the bar for 20 minutes trying to get a drink and finally just went elsewhere. BY great I mean a different bartender was wonderful and the restaurant hostess was wonderful. My shower and sink both had very slow drains. The bed was hard and the pillows much to soft. It was impossible to main a room temperature because a slight adjustment resulted in the heater or the AC. Both meals in the restaurant were above average.

This was my first trip to Brazil. I came down for work. From the moment I entered your hotel I was greeted with kindness. Even though I don't speak the native language, I was able to communicate with everyone very easily. The bed was comfortable and the room large. The food was fantastic, and our waiter, Mohammad, was absolutely amazing. He was kind, generous, and a great asset to your hotel. I would absolutely stay here again!

Despite beeing a Gold memeber I got a small/bad room on the lower Floors... Alos I recived no welcome gift :))))