Pullman Sao Paulo Vila Olimpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,466 reviews

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Rua Olimpiadas 205, 04551 000 Sao Paulo, Brazil

Description

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers honeymoon or romantic package, and wedding day special.

  • We are pet-friendly. Conditions apply.

  • 14-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Vila Olimpia

Rua Olimpiadas 205
04551 000 Sao Paulo
Brazil

GPS:-23.59565, -46.68447

Telephone
Fax +55 11 3049-6622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,466 reviews

Customer review rating 4.5/5

Ana C. R. N. Business - Confirmed reviews ALL

The only thing to be improved is the check in process; it was a little time-consuming. The other items were ok: breakfast good, very kind waiters, good room, good shower. elevator is a little old fashioned but perfectly works.

Ana C., Thank you for sharing your feedback with us. I am glad to know that you had a comfortable and quiet stay, and I will be pleased to share your recognition with André and our hostess. I also appreciate your comment regarding the check-in process and I am sorry it took longer than expected. Your feedback will be shared with our Front Office team so we can continue improving this experience. We hope to welcome you back soon. Sincerely, Julia Lencina Customer Experience

Customer review rating 1.5/5

Chew S. K. Business - Confirmed reviews ALL

Dear Pullman Hotel Management Team, I am writing to share formal feedback on my recent stay of nine nights at your hotel during my business trip to Brazil. I chose Pullman based on its five-star positioning and expected a consistent level of service and attention to detail. Unfortunately, my experience fell short in several areas, and I feel it is important to bring these matters to your attention. First, the handling of in-room amenities was inconsistent and disappointing. Coffee capsules were provided complimentary only upon check-in upon confirmation, with no replenishment throughout my nine-night stay. While tea bags were stated to be complimentary, the room service team appeared confused and on several occasions reminded me that they were chargeable, which created unnecessary discomfort and inconsistency. Second, there was a serious hygiene and service issue involving the kettle in my room. I discovered flower stems inside the kettle and immediately informed the hotel. Despite notifying the staff (Matthew came to understand the situation), however he did not collect or replace it that day. When a replacement finally arrived the following day after I reminded via whatsapp, it was broken. The staff member promised to return with another kettle, but no one followed up. Third, room service quality and service recovery were poor. The chicken fillet I ordered was extremely salty. When I raised this issue, I was offered a replacement sandwich, but instead received a beef burger. When I pointed out the mistake, the staff member refused to acknowledge that an error had been made, which was disappointing and unprofessional. I left the untouched beef burger as I can't eat beef. Fourth, the breakfast service at restaurant did not meet expectations. On multiple occasions, ordered items did not arrive, and table settings were incomplete with missing cutlery. Finally, for a five-star hotel, the absence of basic amenities such as body lotion in the room was surprising and not aligned with the level of comfort typically expected. I am sharing this feedback constructively, as I believe Pullman has the potential to deliver a much stronger experience. I hope these points will be taken seriously and used to improve service standards. I would appreciate hearing how this feedback will be addressed. Yours sincerely

Ms. Chew, I am truly sorry to read about your experience and to understand that your stay did not reflect the standards you expected from us. Thank you for taking the time to share such detailed and constructive feedback, as it is extremely valuable for our improvement. I regret the inconsistencies you faced with in-room amenities, especially regarding the replenishment of coffee and the confusion around complimentary items. This is not the experience we aim to provide, and I understand how this can impact comfort during an extended stay. I am particularly concerned about the situation with the kettle. Please accept my sincere apologies for the hygiene issue and, even more, for the lack of proper follow-up and resolution. This should have been handled with much greater urgency and care. Regarding your room service experience, I am sorry for both the quality of the food and the way the situation was managed. I also regret the shortcomings you encountered during breakfast, with missing items and incomplete table settings, as well as the absence of essential amenities in the room. Your comment about balancing sustainability with guest comfort is very important, and we will review this carefully to ensure we do not compromise the guest experience. Please be assured that your feedback has been shared with the relevant teams, and I am personally following up to reinforce training, consistency, and service recovery standards. We would truly appreciate the opportunity to restore your trust. If you are willing to give us another chance, please contact me directly at ju…, and I will personally take care of your next stay to ensure a much better experience. Sincerely, Julia Lencina Customer Experience

Customer review rating 5.0/5

Juan E. G. C. Business - Confirmed reviews ALL

All was perfect. Very kind employees.

Dear Mr. Juan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience

Customer review rating 5.0/5

Maria D. M. J. Business - Confirmed reviews ALL

Very friendly staff, very comfortable rooms/beds and really like the modern decoration.

Dear Maria D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience

Customer review rating 2.0/5

Wenbo L. Solo - Confirmed reviews ALL

I left a poster in my room, and I contacted the hotel. They said they will send me emails informing me, but I never recived it.

Dear Mr. L., Our team found your poster at the hotel after your check-out. Since then, we have been trying to contact you, but unfortunately have not been successful until now. Our Guest Connection team has already sent you an email with the details of the item. We also reached out to CDesign Hotel, as you request. However, they informed us that they do not have any record of your stay. We are glad to have established contact with you. Your poster is safely stored in our Lost and Found department, and we will follow up by email to arrange the best way to return it to you. Julia Lencina Customer Experience Coordinator

Other web-users rate our hotel

  • 238 reviews 9.4/10 Location
  • 464 reviews 7.4/10 Room
  • 746 reviews 8.8/10 Service
  • 8 reviews 0/10 WiFi
  • 291 reviews 8.8/10 Breakfast
  • 186 reviews 7.5/10 Comfort
  • 170 reviews 7.6/10 Food
  • 162 reviews 6.9/10 Amenities

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