Pullman São Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.6/5 2,105 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers honeymoon or romantic package, and wedding day special.

  • We are pet-friendly. Conditions apply.

  • 14-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman São Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 Sao Paulo
Brazil

GPS:-23.59565, -46.68447

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,105 reviews

TripAdvisor Rating  4.5/5  1,484 reviews

Certificate of excellence 2023

Well located and good room. Good facilities

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Reception was very friendly and efficient. Room was very nice. Restaurant staff slightly inexperienced and ordering room service difficult, did not work as explained in the room. Nevertheless, all staff very friendly.

Dear Beat, We very much appreciate your comments regarding your stay at the Pullman São Paulo Vila Olimpia. I'm happy to know that you enjoyed our staff and the facilities. I'm sorry about the situation with the Room Service team. If you'd be inclined to share a little bit more about what happened, my email is h8… I would be very grateful. Furthermore, I'm at your disposal for anything you may need. Thank you again we hope your next visit will be even more pleasant as the previous one. Sincerely, Julia Lencina Customer Experience

Good but it would have been better

Customer review rating 3.5/5

Yolanda Business - Confirmed reviews ALL

My concern was the cleanliness. I stayed for 13 nights and during all this time the room was not swept, the bed sheets were not changed. I had the same paper on the floor during all the stay. One day the trash from the bathroom was not cleaned. I ran out of tissues and for 2 days the person didn't put a new box.

Dear Yolanda, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, I'm sorry for not meeting all your expectations. Regarding the cleanliness of the room, we passed it on to the person responsible for governance to reinforce with the team to pay attention to all of our brand standards. I apologize for not delivering the kind of excellence that we strive to provide. Rest assured that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. About the staff not speaking English, I would like to say that everyone we hire is at least bilingual, as we receive guests from all around the world. I'm happy to know that Henrique's services were satisfactory! He'll be thrilled with your words. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

Great stay

Customer review rating 5.0/5

Claudio G. Business - Confirmed reviews ALL

All function precisely

Olá, Claudio! Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Fico feliz que tenha tido uma excelente estada conosco! Esperamos seu retorno em breve. Será sempre um prazer recebê-lo! Julia Lencina Customer Experience Pullman SP Vila Olímpia #PullmanLife #UpYourGame

No complimentary water in the room

TripAdvisor rating 1.0/5

G1743RVwillc TripAdvisor review

I stay there for more than 10 days but they told me they will only give me the initial two bottles of water for free. Any additional water will be charged. How is it fair that someone staying for two weeks should be charged for drinking water in the hotel?

Hello, G1743RVwillc! First of all, I would like to thank you for the review. Your opinion is very important for us and feedback like these are fundamental for any future improvements. I understand your stance about the water. We are a plastic free Hotel and that is why we do not leave regular bottles in the rooms and have two courtesies in the first day. We hear you and will think of a solution that benefits our guests the most. We wish you come back soon so we can deliver the best experience possible. Erick Franco Customer Experience Manager

Staff went above and beyond

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

All the staff were extremely helpful. The gentleman at the front desk who checked me in to the woman who I checked in with for breakfast each morning. The front desk went out of their way to help me find a plug adapter for my computer. The woman I saw for breakfast each morning made me a latte that helped kick off my day. The service was great when I ate at the restaurant and the bar. The only reason I didn't give it a 10 rating was because one night the guest staying across from me was extremely loud. At 11p, I called the front desk and they said they would ask them to quiet down and send security up. I'm not sure what happened because room service came around 11:30 and the noise continued through the night. Being on a business trip, I was exhausted the next day for work.

Dear Heather, On behalf of the entire team at Pullman, I would like to express our heartfelt gratitude for choosing to stay with us. It was truly a pleasure to have you as our guest, and we hope your time here was as enjoyable for you as it was for us to serve you. We were delighted to receive your kind compliments about our team. It means a great deal to us to hear that our efforts to provide exceptional service have made a positive impact on your experience. Our team takes pride in creating a welcoming and memorable environment for our guests, and your words of appreciation reinforce our commitment to excellence. Your feedback is incredibly valuable to us, and we are thrilled to know that you were satisfied with the services and facilities provided during your stay. We look forward to the opportunity of hosting you again in the future. If there is anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Your satisfaction is our priority, and we are dedicated to ensuring each visit with us is exceptional. Warm regards, Julia Lencina Customer Experience

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Other web-users rate our hotel

  • 306 reviews 9.7/10 Location
  • 615 reviews 7.9/10 Room
  • 956 reviews 8.5/10 Service
  • 32 reviews 4.6/10 WiFi
  • 382 reviews 8.8/10 Breakfast
  • 256 reviews 8/10 Comfort
  • 234 reviews 8/10 Food
  • 199 reviews 8.4/10 Cleanliness

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