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Pullman São Paulo Vila Olímpia Hotel 5 stars

Customer review rating 4.5/5 6,175 reviews

ALLSAFE approved hotel

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Pullman São Paulo Vila Olímpia
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+ 12 Services

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers romantic package and Room Dinner

  • We are a pet-friendly hotel for an extra charge.

  • 14-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 15 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman São Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 sao paulo
brazil

Tel: +551130496622

Fax: (+0)011/30496622

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 5.5km / 3.42 miles

  • By plane

    AEROPORTO GUARULHOS At 36km / 22 miles

GPS :-23.595655, -46.684575

Our accommodation(s)

The rooms at the Pullman Vila Olímpia hotel bring together functionality and elegance, and feature comfortable beds, air conditioning, a flat-screen TV, desk and free WIFI. We offer category upgrades with a variety of services.

Our restaurants and bars

HUB FOOD ART LOUNGE

Type of cuisine: International

Specialized in Josper oven grilling, the HUB Food Art Lounge's dishes are cultural melting pots. Great to explore new flavors and discover new drinks and wines in a cosmopolitan and trendy atmosphere.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

DELI COFFEE

Type of cuisine: Cafe

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

HUB BAR

Cozy atmosphere, ideal for business meetings and enjoying happy hour with musical performances.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 639

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Pullman São Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,175 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,202 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

nice spacious room, attentive staff at all levels

Customer review rating 5.0/5

Jacques Business - 14/07/2021 Confirmed reviews ALL

I have stayed at the hotel many times over the years and the staff is always courteous and attentive, the rooms are well kept and the location is convenient. The restaurant food was not as good as in the past, perhaps due to the pandemic. Breakfast remains very good and ample. Great business hotel.

Dear Jacques, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had another nice stay with us! All your comments have been forwarded to the Executive Chef for improvements. If you have any specific points about the quality of the restaurant and want to share, we would be very grateful. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia

I don't know what has happened

Customer review rating 1.5/5

Gchds Business - 09/07/2021 Confirmed reviews ALL

This stay was spoiled by things which could have easily been avoided or rectified in better ways. Something has been lost after the closure and I hope that you get it back.

Dear Mr. Graham, Thank you for taking the time to tell us about your experience and for detailing the failures that occurred in your stay at Pullman. I would like you to know that not only I've read your comments at our weekly hotel meeting, but also personally spoke with each responsible manager in each area in order to understand, train and improve each of the services that have failed. Our entire team is truly sorry for what happened and committed to providing a better Pullman experience on your next stay. Once again thank you for writing us. Your feedback is very important to us and even though the mentioned setbacks, we hope to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia

Well located. Excellent service

Customer review rating 4.5/5

Robert Business - 09/07/2021 Confirmed reviews ALL

Business stay. 3 days.

Dear Robert, Pullman is thankful for your comments. Our team is happy to know, that you had another pleasant stay with us! About WIFI, I spoke with Rodrigo, who is currently responsible for IT and he will personally check the internet issue. Thanks for letting us know. We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia

Big cozy rooms

Customer review rating 4.5/5

Anastaciia Couples - 30/06/2021 Confirmed reviews ALL

Everything was nice, but breakfast could be better, I would say too too simple for 5 stars hotel.

Dear Anastasiia, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments regarding Pullman breakfast have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia

Problems with communication

Customer review rating 3.0/5

Marcelo M. Solo - 23/06/2021 Confirmed reviews ALL

Days prior to checkin I received a call from the hotel staff informing Pullman would be closed by the time of my stay and that we would be staying at the Grand Mercure nearby. For my surprise, by the time we arrived at the new hotel we figured out that Pullman was open, but we were not informed previously. I expected to be contacted again previously to my arrive at the wrong hotel. Hope the communication process is improved so I can receive the good news, not just the bad ones.

Dear Marcelo, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in São Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - 22/03/2021 Confirmed reviews ALL

We field like at home

Dear Samira, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant stay with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia & Grand Mercure SP Vila Olímpia

Good stay, amazing staff

Customer review rating 5.0/5

Paula D. Families - 20/03/2021 Confirmed reviews ALL

Hotel is following covid recommendations, amazing staff, breakfast served in the room with great itens

Dear Paula, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant stay with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia & Grand Mercure SP Vila Olímpia

Best service!

Customer review rating 5.0/5

Sonia Friends - 16/03/2021 Confirmed reviews ALL

I had the most amazing experience at the Pullman vila olimpia. The staff went above and beyond to help me surprise my best friend on her birthday. They prepared cake and balloons in the room, answered our every request, were incredibly polite, friendly and helpful. We had a wonderful time in a lovely and very clean room. Thank you to all the amazing staff!

Dear Sonia, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant stay with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman SP Vila Olímpia & Grand Mercure SP Vila Olímpia

Very good hospitality service

Customer review rating 4.5/5

Túlio V. Families - 23/02/2021 Confirmed reviews ALL

Pulman Hotel still providing good quality in its services, all staff are well trained and experienced; I'd like to mention Gabriela and Lucio responsible for offer high standard of education and care for me and my family.

Dear Tulio, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant experience with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

good stay this time, receptionist remember my previous stays.

Customer review rating 5.0/5

C K. Business - 16/02/2021 Confirmed reviews ALL

great stay, good service, improved housekeeping

Dear Carlos, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant experience with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Pampered experience, excellent service

Customer review rating 5.0/5

Robin L. Solo - 24/01/2021 Confirmed reviews ALL

I was taken care of from the moment I entered the front door.

Dear Robin, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant experience with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Excellent Stay

Customer review rating 4.5/5

Robert Business - 22/01/2021 Confirmed reviews ALL

Business stay for four days.

Dear Robert, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant experience with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Great team. Great hotel

Customer review rating 4.0/5

Gchds Business - 21/01/2021 Confirmed reviews ALL

Stayed on business. The team are great and look after guests needs so well.

Dear Graham, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant stay with us and look forward to welcoming you again when we reopen. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

location is good, services declined

Customer review rating 4.0/5

C K. Business - 18/01/2021 Confirmed reviews ALL

Safe box broken for the 2nd visit, let the reception know but the safe was not fixed. Last week the same thing happen, the safe run out battery, it was forced open the master keys did not work. will try a different hotel.

Dear Carlos, Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant stay with us and look forward to welcoming you again when we reopen. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Perfect hotel

Customer review rating 5.0/5

Marcos R. Couples - 30/12/2020 Confirmed reviews ALL

Perfect 3 days experience! Hotel staff is wonderful. The room is fantastic

Dear Marcos Thank you for your time taken in completing our quality assessment. We sincerely apologize for the delay in responding. We had an interruption in the platform and that made it impossible to receive some reviews that have only come to our attention now. We are happy that you had a pleasant experience with us and look forward to welcoming you again soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Atendeu a expectativa

Customer review rating 5.0/5

Erico A. Families - 26/12/2020 Confirmed reviews ALL

Atendeu a expectativa

Olá Erico, Agradecemos por responder nossa pesquisa de satisfação na ocasião de sua hospedagem. Pedimos nossas sinceras desculpas pela demora em responder. Tivemos uma interrupção na plataforma e isso impossibilitou o recebimento de algumas avaliações que somente chegaram ao nosso conhecimento agora. Ficamos felizes que tenha tido uma agradável estada conosco e esperamos receber você novamente em breve. Juliana Constantino Gerente de Qualidade e Experiência do Cliente Pullman & Grand Mercure SP Vila Olímpia

Nice option in Vila Olímpia

TripAdvisor rating 4.0/5

fernandolanzer2014 Couples - 25/11/2019 TripAdvisor review

This is a business hotel very well located in Vila Olímpia, close to a couple of Shopping Center offering many options for lunch and dinner. Premises are modern and comfortable, service is very attentive, breakfast is quite good and the in-house bar and restaurant offer good options as well. We will surely return.

Dear Fernando, Thank you for your kind words about your stay with us! We are happy to know that you have enjoyed our location, accommodations, staff service, breakfast, bar and restaurant. Please let us know what we could do to reach your maximum rating, your feedback is very important to Pullman. It would be a pleasure to welcome you back soon! Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

wonderful stay!!

TripAdvisor rating 5.0/5

NB-Joh Couples - 21/11/2019 TripAdvisor review

Super friendly staff everywhere; restaurant(breakfast and supper; did not go for lunch), reception, bar, cleaning persons. They went above and beyond their work to make our stay enjoyable. Thank you again to everyone we met during our stay(11 to 14 November).Johanne and Kim.

Dear Johanne and Kim, What an amazing review!!! Thank you so much for sharing! Your words are gratifying! Our team is thrilled to know that you had a genuine Pullman experience and that our accommodations and team´s work contributed to a wonderful stay with us. 💜 We are looking forward to welcome you back on your next visit to São Paulo! Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

Excellent Reception

TripAdvisor rating 5.0/5

KBH0913 Business - 31/10/2019 TripAdvisor review

One can always associate a high level of professionalism, and courtesy when dealing with a Pullman Brand name. The front desk personnel were always helpful. The room was clean, as advertised and amenities were good. Weight room could use a little more free weights but it has ample space. I have not tried eating at the hotel restaurant as there are food establishments close to the hotel that are not only reasonable, but offers variety as well. Will stay here again next time I'm in town.

Dear KBH0913, Pullman is thankful for your comments and for being chosen as your hotel in Sao Paulo It's great to know about your satisfaction with the brand. Pullman cares about guests' well-being to ensure comfort, tranquility and practicality during their stay. We'd love to see you very soon again! Juliana Constantino Customer Experience #pullmanhotelsbr #UpYourGame

Always a pleasure to stay here :-)

TripAdvisor rating 4.0/5

corneliusc86 Business - 09/10/2019 TripAdvisor review

Like always a great pleasure to stay at Pullman Vila Olimpia. The staff is amazing, the breakfast perfect, the restaurant a must and the region around the hotel great with Shopping Center Vila Olimpia, a lot of bars and restaurants nearby and the nice Parque Povo can be great to relax, enjoy the sun, for a walk or a run. Just the rooms don't get 5 points, even if the beds are amazing to sleep in.

Dear Corneliusc86, Thank you for sharing your review! We are delighted to hear that you had a pleasant stay and that our staff made you feel welcome. We hope to welcome you back soon and provide another excellent experience to obtain your maximum rating! Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

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