Pullman São Paulo Vila Olímpia Hotel 5 stars

Very poor. After a 14 h flight and explicitly asked for a good room, the best given was a noisy room at the 3rd floor( I was lucky you had none at -1). The refrigerator was very noisy. I took dinner in my room and once I checked out, after waiting 30 minutes( no one was in from of me) I discovered in the envelop you charged me an extra meal at the restaurant which I didn’t take. All in all not an hotel I will go back to.

Receptionists were very attentive and solved all my issues at an instance. I was able to check in early and have a late check-out, which made my short time in Brazil (2 nights in SP, coming from NYC) as well rested as possible. I liked the location a lot and everyone was very friendly.

I stayed for five nights in the PullMan Sao Paulo Vial Olimpia and I must say that it was very pleasant. The minor things which could be improved are: 1. The beds are rather hard which I am not used to. 2. During breakfast we waited rather long for our fried eggs and egg Benedict. We noticed that probably for audit purposes during breakfast large amount of samples were taken which we found rather strange. 3. In the bathroom the ceiling showed remains of leakage (room 602) and the kit of the bath came off which need to be looked at.

We have stayed many times at the hotel and have always enjoyed the attentive service. Staff went out of their way to help solve any issues quickly.

This is a business hotel very well located in Vila Olímpia, close to a couple of Shopping Center offering many options for lunch and dinner. Premises are modern and comfortable, service is very attentive, breakfast is quite good and the in-house bar and restaurant offer good options as well. We will surely return.

The location is great for me as it is close to my local Sao Paulo Office. I always enjoy my stay. The rooms are spacious and the beds very comfortable. The rooms with upgraded shower nozzles are best. Some rooms have older nozzles and the shower experience could be improved by replacing them.

Rooms need to be updated.

All the staff (reception,restaurant,kitchen,bar, cleaning staff) is very friendly , eager to serve you with a smile on their faces. They go beyond to make sure your stay is the best possible. Thank you again to everyone .Johanne and Kim.

Super friendly staff everywhere; restaurant(breakfast and supper; did not go for lunch), reception, bar, cleaning persons. They went above and beyond their work to make our stay enjoyable. Thank you again to everyone we met during our stay(11 to 14 November).Johanne and Kim.

front desk is helpful, rooms are dark, lifts are small are dark too !

Good experience, staff was very helpful and friendly.

The staff was very friendly and helpful and their English was very good, which was great because my Portuguese is non-existent. I had two dinners in the restaurant and they were both excellent - the sea bass one night and the octopus the second. The octopus was very delicious and memorable. The breakfasts were also very good, though they could be a little quicker with the coffee. There was some confusion with the checkout and charges for bottled water where there shouldn't have been, but we sorted it all out and that was fine. My towels also kept being replaced, despite the note that the Pullman was a 'green' hotel. My biggest concern was with the soundproofing. One one morning and one afternoon, the clock radio alarm went off - for a very long time. Because of how clearly I could hear it, this suggests that walls are not soundproofed well. Having said that, I did sleep well each night, and that's the most important thing. I would stay here again.

Excellent location, services and rooms.

Nice staff Pleasant facility

Fantastic experience. Thiago (restaurant) and Marcelo (bar) are always fantastic.