Pullman Sao Paulo Vila Olimpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,397 reviews

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Pullman Sao Paulo Vila Olimpia - Image 1
Pullman Sao Paulo Vila Olimpia - Image 2
Pullman Sao Paulo Vila Olimpia - Image 3
Pullman Sao Paulo Vila Olimpia - Image 4
Rua Olimpiadas 205, 04551 000 Sao Paulo, Brazil

Description

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers honeymoon or romantic package, and wedding day special.

  • We are pet-friendly. Conditions apply.

  • 14-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 1 Queen Size Bed, Smart TV 55', Bathtub

Photo out of - SUPERIOR ROOM, 1 Queen Size Bed, Smart TV 55', Bathtub

Renovated 32-m² apartment with 1 queen-size bed, air conditioning, WiFi, 55" Smart TV, large bathroom with shower, bathtub and L'Occitane au Brésil amenities. On 1st to the 6th floors.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

Renovated 32-m² apartments with 2 single beds, air conditioning, WiFi, 55" Smart TV, large bathroom with shower, bathtub and L'Occitane au Brésil amenities. On the 1st to 6th floors.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Renovated 32-m² apartment with 1 queen-size bed, air conditioning, WiFi, 55" Smart TV, large bathroom with shower, bathtub and L'Occitane au Brésil amenities. On 7th to the 18th floors.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Renovated 32-m² apartment with 2 single beds, air conditioning, WiFi, 55" Smart TV, large bathroom with shower, bathtub and L'Occitane au Brésil amenities. On 7th to the 18th floors.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Renovated 32-m² apartment with 1 king-size bed, air conditioning, WiFi, 55" Smart TV, large bathroom with shower, bathtub and L'Occitane au Brésil toiletries. Situated between the 7th and 18th floors.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Comfortable renovated 32-m² apartment adapted for reduced mobility with 1 queen-size bed, A/C, WiFi, 42" TV and large bathroom with shower. Located on the 1st to 7th floors.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

FAMILY SUITE, 1 King Size Bed, Living Room, Smart TV 55', Bathtub

Photo out of - FAMILY SUITE, 1 King Size Bed, Living Room, Smart TV 55', Bathtub

56-m² suite with panoramic views, king-size bed, 55" Smart TV, WiFi, living room with washbasin, Nespresso capsules, plus large bathroom with shower, tub and L'Occitane amenities.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

PRESIDENCIAL SUITE, 1 King Size Bed, High Floor, Living Room, Smart TV 55', Bathtub

Photo out of - PRESIDENCIAL SUITE, 1 King Size Bed, High Floor, Living Room, Smart TV 55', Bathtub

Suite measuring 1636 sq. ft. (152 m2), with a dining room, TV room, bedroom with 1 King Size Bed, multi-purpose fitness equipment and free WIFI. Spacious bathrooms with shower and sunken bathtub. Panoramic views.

  • Views:

    City View or Panorama view

Max. number of persons
3
Area
From 152 m² / 1636 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Pullman Sao Paulo Vila Olimpia

Rua Olimpiadas 205
04551 000 Sao Paulo
Brazil

GPS:-23.59565, -46.68447

Telephone
Fax +55 11 3049-6622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 173 rooms
  • 7 rooms for people with reduced mobility
  • 4 family rooms
  • 8 connecting rooms
  • 173 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

15 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Fit Lounge

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 9.19 € 54.6 BRL Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Accessibility

  • Elevators

DELI COFFEE

Photo out of - DELI COFFEE

Cooking style
Cafe
Capacity
20
04551 000 Sao Paulo, Brazil
Telephone +55 11 3049-6622
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Cozy atmosphere, ideal for business meetings and enjoying happy hour with musical performances.

Work a workout into your schedule. The Fit Lounge has a full range of Life Fitness exercise equipment. Perfect for working up a sweat.

At Buddha Spa guests can choose from a variety of face and body treatments and massages. Opening Hours: Monday to Saturday from 08:00 to 20:00.

Book

Weddings, anniversaries, fashion shows - whatever you have in mind, the Event Manager can help you make it happen with consummate style. For up to 600 guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,397 reviews

Customer review rating 4.5/5

Philipp P. Business - Confirmed reviews ALL

Dear Mr. P., Thank you so much for your amazing loyalty to our hotel and brand. It is always a great pleasure to welcome you. I feel really happy that you enjoyed your stay with us and that you gave a special mention to our breakfast team! Regarding the reminder about your preferred room cleaning time, could you please let me know the best time for you? I can add it to your profile for your next stays with us. Alternatively, if you'd prefer, Sabrina Marques, our Host of Pullman, is always available at the Front Desk and can note these kinds of requests for you. Please let me know which option works best for you! Sincerely, Kayo dos Santos Quality Analyst

Customer review rating 4.0/5

Philip A. L. Business - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel comfortable and well located. We sincerely apologize for the inconvenience you experienced during breakfast, particularly regarding the availability of tables, organization of the coffee station, and the waiting time for items prepared to order. Your comments have been shared with our Maître and Chef, who are already aware of the points raised and will work with the team to improve the organization and efficiency of our breakfast service. We hope to have the pleasure of welcoming you back soon. Kayo dos Santos Quality Analyst

Customer review rating 1.0/5

Chao D. Business - Confirmed reviews ALL

Dear Mr. Chao, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn that your stay at Pullman fell so far from your expectations. We sincerely regret the various inconveniences you experienced, especially regarding the condition of your bathroom, the timing of the housekeeping service, the delays in delivering requested items, and the lack of consistency in the replenishment of your minibar. In particular, we deeply apologize for the repeated issues with the minibar replenishment. This should have been handled with much greater attention and consistency, and we understand how frustrating it must have been to repeatedly find items missing during your stay. We are particularly concerned by your overall impression of our hotel and by the fact that you consider this your worst Pullman experience. This is certainly not the impression we wish to leave with our guests, and your feedback is being taken seriously as an opportunity to review our processes and improve our service. We truly hope you will allow us another opportunity in the future to provide you with the level of experience and hospitality you should have received from us. Kayo dos Santos Quality Analyst

Customer review rating 4.0/5

Joshua A. H. Business - Confirmed reviews ALL

Dear Mr. H., Thank you for sharing your feedback with us! We are delighted to know that you enjoyed your stay, especially our location, cleanliness and service. We appreciate your comments regarding the minibar options, milk for coffee and Wi-Fi connection. Your feedback is very important to us and will be shared with our team for further improvement. We hope to welcome you back very soon! Sincerely, Kayo dos Santos Quality Analyst

Customer review rating 3.0/5

Xiaoyun G. Business - Confirmed reviews ALL

Dear Ms. Xiaoyun, Thank you for taking the time to share your feedback with us. We are sorry to learn that some aspects of your stay did not meet your expectations. We sincerely apologize for the inconvenience regarding the room configuration, as well as for the limited variety of our food and breakfast options. Your comments are very important to us and will be shared with our respective teams as we continuously work to improve our services and provide a more diverse and enjoyable experience. We hope to have the pleasure of welcoming you back and providing you with a stay that better meets your expectations. Kayo dos Santos Quality Analyst

Dear Mr. P., Thank you so much for your amazing loyalty to our hotel and brand. It is always a great pleasure to welcome you. I feel really happy that you enjoyed your stay with us and that you gave a special mention to our breakfast team! Regarding the reminder about your preferred room cleaning time, could you please let me know the best time for you? I can add it to your profile for your next stays with us. Alternatively, if you'd prefer, Sabrina Marques, our Host of Pullman, is always available at the Front Desk and can note these kinds of requests for you. Please let me know which option works best for you! Sincerely, Kayo dos Santos Quality Analyst

Customer review rating 4.0/5

Philip A. L. Business - Confirmed reviews ALL

All great but I find the breakfast a bit chaotic. Tables are not cleared and finding a seat for one is difficult. Also, the coffee bar is pretty unorganized, and the waiters offer to get food not on the buffet, but they seem distracted and it takes too long for simple eggs. I often stay at the Olympia Raddison, and their breakfast is much better - both a bit better food and service.

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel comfortable and well located. We sincerely apologize for the inconvenience you experienced during breakfast, particularly regarding the availability of tables, organization of the coffee station, and the waiting time for items prepared to order. Your comments have been shared with our Maître and Chef, who are already aware of the points raised and will work with the team to improve the organization and efficiency of our breakfast service. We hope to have the pleasure of welcoming you back soon. Kayo dos Santos Quality Analyst

Customer review rating 1.0/5

Chao D. Business - Confirmed reviews ALL

There is zero tech in the hotel, not even a speaker. The bathroom is leaking. The room cleaning always come at 6 pm when I just got off work and wanted to chill. 80% of time the workers can't speak English which is not good for a 5 star hotel. If I need something like water, you won't get it until 30 mins later. They never even one time give me the new face towel. Always missing the mini bar refills. This is the worst Pullman I ever stayed and the quality is probably a 3 star hotel, please re-evaluate the 5 star rating before someone eventually submit a official complaining as default advertisement.

Dear Mr. Chao, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn that your stay at Pullman fell so far from your expectations. We sincerely regret the various inconveniences you experienced, especially regarding the condition of your bathroom, the timing of the housekeeping service, the delays in delivering requested items, and the lack of consistency in the replenishment of your minibar. In particular, we deeply apologize for the repeated issues with the minibar replenishment. This should have been handled with much greater attention and consistency, and we understand how frustrating it must have been to repeatedly find items missing during your stay. We are particularly concerned by your overall impression of our hotel and by the fact that you consider this your worst Pullman experience. This is certainly not the impression we wish to leave with our guests, and your feedback is being taken seriously as an opportunity to review our processes and improve our service. We truly hope you will allow us another opportunity in the future to provide you with the level of experience and hospitality you should have received from us. Kayo dos Santos Quality Analyst

Customer review rating 4.0/5

Joshua A. H. Business - Confirmed reviews ALL

Good experience, the mini bar should have mor options and milk for the coffee

Dear Mr. H., Thank you for sharing your feedback with us! We are delighted to know that you enjoyed your stay, especially our location, cleanliness and service. We appreciate your comments regarding the minibar options, milk for coffee and Wi-Fi connection. Your feedback is very important to us and will be shared with our team for further improvement. We hope to welcome you back very soon! Sincerely, Kayo dos Santos Quality Analyst

Customer review rating 3.0/5

Xiaoyun G. Business - Confirmed reviews ALL

The food is not good, always the same menu.

Dear Ms. Xiaoyun, Thank you for taking the time to share your feedback with us. We are sorry to learn that some aspects of your stay did not meet your expectations. We sincerely apologize for the inconvenience regarding the room configuration, as well as for the limited variety of our food and breakfast options. Your comments are very important to us and will be shared with our respective teams as we continuously work to improve our services and provide a more diverse and enjoyable experience. We hope to have the pleasure of welcoming you back and providing you with a stay that better meets your expectations. Kayo dos Santos Quality Analyst

Customer review rating 3.0/5

Diana H. Business - Confirmed reviews ALL

The staff was great but there is room for improvement in the rooms: no body lotion. That is standard for even lower category hotels. You have to ask for a robe and sleepers. Also the adapter of the coffee maker wasnt working. And the minibar was not refilled every day.

Dear Ms. H., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that our team provided you with great service and that you enjoyed our breakfast. We sincerely apologize for the inconveniences regarding the room amenities, coffee maker, minibar, and Wi-Fi connection. Your comments are very important to us, and we are already reviewing these points with the respective teams. We would also like to share that our team is already starting the purchasing process for new body lotions, which will soon be available in our rooms. We understand how important these amenities are for our guests and appreciate your suggestion. Warm regards, Kayo dos Santos Quality Analyst

Customer review rating 4.5/5

Enrique V. M. Business - Confirmed reviews ALL

rooms are very good, breakfast excellent.

Estimado Enrique, Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Julia Lencina Customer Experience

Customer review rating 2.5/5

Jaime E. Business - Confirmed reviews ALL

hotel rooms looked old, faded tables and doors that slam waking up everyone. Sink was plugged and the shower head directed water all over the place. Dark lights, and dark hallways. Lobby was nice and so was the restaurant. And the service very good too. Arrived earlier and had to pay half a day. All other brands let you in earlier. I had this experience in the pullman in paris too, but i thought it was due to rooms not avialable. I will not stay again, I fly for business and sometimes i get to locations early. I did leave a day before, and I did't get a credit the same way I was charged. Just bad policy when youa re tying to lure travelers.

Dear Mr. E., Thank you so much for taking the time to share your feedback about your experience at our hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We sincerely apologize for the issues you experienced during your stay. I am already in contact with our Maintenance Manager to ensure that our rooms and hotel areas are thoroughly inspected and that the necessary measures are taken to prevent similar situations from happening again. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kayo dos Santos Quality Analyst

Customer review rating 4.5/5

John B. M. I. Business - Confirmed reviews ALL

The check-in was friendly and efficient. The room was clean and comfortable, and the towels were fluffy and high-quality. The breakfast and gym were perfectly nice. Good variety at the breakfast buffet, and friendly servers. The only complaint was about the dinner I had in the restaurant. The fish was overcooked and "gamy" and the veggies were drowned in butter, not exactly a healthy option.

Dear Mr. M., Thank you for the great review of our hotel! We are truly delighted to know that you had a great experience with us. Your kind comments will certainly be shared with our team. About the situation during dinner, please accept our sincere apologies for what happened. We deeply regret any inconvenience caused and will take the necessary steps to ensure this does not happen again. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 5.0/5

Barbara J. H. Business - Confirmed reviews ALL

Loved that you have the restaurant and bar. Wish you had bottled sodas (Coke Zero) that could be purchased to take to the room though.

Dear Barbara, Regarding your comment, we currently do not offer bottled soda. However, we do provide Coca-Cola cans, which are available at the bar, through room service, and in our restaurant. Additionally, we replenish one can daily in the room’s minibar. Your suggestion is greatly appreciated, and we will be happy to share it with our Bar Manager for consideration. Thank you once again for your kind feedback. We truly hope to welcome you back again very soon! Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 4.0/5

Richard B. Business - Confirmed reviews ALL

Good hotel, but a few disappointing things. Notably, bar did not open until 16:00, which was frustrating during the World Cup. However, the staff were very friendly and helpful, in general.

Richard, Thank you very much for sharing your experience with us. I am glad to know that you enjoyed the hotel and that our team was friendly and helpful during your stay. I am sorry, however, that the bar opening hours caused frustration. I understand how this impacted your experience, and your comment will be shared with the responsible team for future consideration. Thank you again for your feedback. It will be a pleasure to welcome you back on a future stay. Best regards, Julia Lencina Customer Experience

Customer review rating 3.5/5

Miguel A. M. M. Business - Confirmed reviews ALL

Room was not wow . Pretty old . Lack of plugins to charge us devices . Soap dispensers at the shower , complex to handle . On the other hand , rooms pretty quiet

Miguel A., Thank you very much for sharing your experience with us. I am glad to know that you had a positive impression of our staff and that the room was quiet during your stay. I am sorry, however, that the room did not fully meet your expectations, especially regarding its overall condition, the limited charging outlets and the shower dispensers. Your comments are important and will be shared with the responsible teams for review and improvement. I also appreciate your feedback regarding cleanliness and wi-fi access, which will be considered in our internal follow-up. It will be a pleasure to welcome you again and offer you a more comfortable experience. Sincerely, Julia Lencina Customer Experience

Customer review rating 4.5/5

Alberto O. E. Business - Confirmed reviews ALL

You Restaurant personnel made the whole stay a most pleasant one! They are so kind and attentive— Katia, Luzio, Pedro, and all of you crew truly deserve a shoutout.

Alberto, Thank you very much for sharing your experience with us. I am very happy to know that your stay was pleasant and that the restaurant team made such a positive difference during your visit. Your kind words about Katia, Lucio, Pedro, the chef and the entire team will be gladly shared! I also appreciate your comments about the early check-in and the bathroom cleanliness. I am sorry these points were not fully aligned with your expectations, and I will share them with the responsible teams for internal follow-up. It will be a pleasure to welcome you back on a future visit to São Paulo. Sincerely, Julia Lencina Customer Experience

Customer review rating 4.5/5

Nira Y. Business - Confirmed reviews ALL

I stayes at pullman vola Olímpia for two weeks for work. The room was super nice. The personnel was very nice also. Room service super good quality. Events also for Brasilian match during world cup.

Dear Nira, Thank you very much for sharing your experience. I am glad to know that your two-week stay was comfortable and positive, especially during your work trip. It is wonderful to read that you enjoyed the room, the kindness of our team, the quality of room service and the events prepared for the Brazilian match during the World Cup. We hope to welcome you back soon for another very nice stay in São Paulo! Julia Lencina Customer Experience

Customer review rating 4.0/5

Vanessa G. Families - Confirmed reviews ALL

Well located and comfortable stay, though coffee capsules and minibar were not replenished and sole staff at the restaurant were really slow or never brought our order.

Olá, Vanessa, Agradeço por compartilhar sua experiência conosco. Também agradeço por mencionar o reconhecimento recebido como membro ALL Platinum e lamento que alguns pontos importantes não tenham acompanhado o mesmo padrão, como a reposição das cápsulas de café e do minibar, além da experiência no bar/restaurante. Já compartilhei seus comentários com as equipes responsáveis, pois a agilidade no atendimento e a atenção aos detalhes no quarto são aspectos essenciais para que a experiência seja completa e consistente. Agradeço novamente por sua avaliação e por sua confiança. Esperamos que volte em breve para uma experiência ainda mais cuidadosa. Se precisar de qualquer coisa, estou sempre à disposição. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 5.0/5

Elton M. Solo - Confirmed reviews ALL

Ok

Prezado Elton, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 5.0/5

Fernanda C. Business - Confirmed reviews ALL

always feel at home when I stay at the Pullmann Vila Olimpia!

Dear Fernanda, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay, be sure that all of our team will receive your feedback with care. We hope to see you again very soon. Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 4.5/5

Joshua A. H. Business - Confirmed reviews ALL

Was an excelente option for my trip, the only thing was they offer mini bar daily restock and it wasn’t the case. The coffee station needs to have cream or milk. It was central to my mobility needs, and very secure neighborhood. The staff was very nice and friendly.

Dear Joshua, Thank you very much for sharing your feedback. I am pleased to know that you had a comfortable stay with us and that our location, security, and friendly team contributed positively to your trip. I also appreciate your comments regarding the minibar restock and the coffee station. Your observations are very important and will be shared with the responsible teams so we can review these points with care. We hope to welcome you back soon for an even better experience. Sincerely, Julia Lencina Customer Experience

Customer review rating 3.0/5

Matheus B. G. M. Business - Confirmed reviews ALL

The frigobar of my room was broken and make a lot of noise during the stay. Also, the AC display couldn’t be 100% dark, its really annoying this bright light all night.

Dear Quebec, Thank you for sharing your feedback. I am truly sorry to learn that your experience did not meet your expectations. The condition of the room on arrival, especially regarding the bathroom cleanliness, is not aligned with the standards I expect for our guests, and I will personally share your comments with the responsible teams for immediate review. I also appreciate your all of you observations. Your feedback is important and helps us identify where we need to improve with more attention and consistency. Please feel free to contact me directly at ju… if you would like to share any additional details or if I can assist you with anything further. I hope we may have the opportunity to welcome you again and provide a much better experience. Julia Lencina Customer Experience

Customer review rating 4.5/5

Josivan N. Families - Confirmed reviews ALL

Boa

Querido Josivan, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Other web-users rate our hotel

  • 257 reviews 9.6/10 Location
  • 509 reviews 7.8/10 Room
  • 827 reviews 9.2/10 Service
  • 8 reviews 2.6/10 WiFi
  • 305 reviews 9/10 Breakfast
  • 203 reviews 8.2/10 Comfort
  • 177 reviews 8.7/10 Vibe
  • 174 reviews 7.4/10 Amenities

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