Pullman São Paulo Vila Olímpia Hotel 5 stars

TripAdvisor rating 4.5/5 1,167 reviews
Pullman São Paulo Vila Olímpia
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Hotel extras

  • The best convention center in Vila Olímpia for up to 800 people.

  • Free WIFI - events and apartments

  • Helipad available to guests for landing and departure.

  • Easy access to the Expo Center Norte and São Paulo Expo. convention centers.

  • Pet-friendly hotel! Dogs and cats weighing up to 44 lbs (20 kg) are welcome - charges apply.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman São Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000
sao paulo
brazil

Tel: +551130496622

Fax: (+0)011/30496622

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 5.5km / 3.42 miles

  • By plane

    AEROPORTO GUARULHOS At 36km / 22 miles

GPS :-23.595655, -46.684575

Our accommodations

The rooms at the Pullman Vila Olímpia hotel bring together functionality and elegance, and feature comfortable beds, air conditioning, a flat-screen TV, desk and free WIFI. We offer category upgrades with a variety of services.

SUPERIOR ROOM, 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, twin beds

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, twin beds

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

PREMIUM DELUXE ROOM, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive apartment with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

JUNIOR SUITE, 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 56
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE SUITE, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 64
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

PRESIDENTIAL SUITE, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 152
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

  • Max. number of persons: 2
  • Area: From 64
  • Views: City side *

* Subject to availability

Our restaurants and bars

HUB FOOD ART & LOUNGE

Type of cuisine: International

Specialized in Josper oven grilling, the HUB Food Art & Lounge's dishes are cultural melting pots. Great to explore new flavors and discover new drinks and wines in a cosmopolitan and trendy atmosphere.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELI COFFEE

Type of cuisine: Cafe

THE ICONIC BAR

Photo non contractuelle / Strictly non binding

Cozy atmosphere, ideal for business meetings and enjoying happy hour with musical performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 639

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Pullman São Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,733 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,167 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It could have been perfect if the internet system were better.

Customer review rating 4.4/5

Chulyun K. Business - 12/01/2020 Confirmed reviews ALL

This was my second time in your hotel. And I’ll be back from 2nd of March till 7th of March in São Paulo. But I won’t stay anymore unless you change your internet system. I’ve never seen such a bad system that affected my work. Due to my work, I’ll be traveling to São Paulo every month with visitors from China and I was thinking Pullman SP my official hotel there. If you change your internet, then I’d consider to stay all the time. Otherwise I’m thinking to find another hotel with better internet. Please do something immediately. Thank you. P.S.: I paid in advance R$400 for guarantee apart from what I have paid full one day stay. The due amount was around R$ 300 more or less. They couldn’t solve the difference and you still owe me. Please help me to resolve this small problem too

Dear Chulyun, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. Regarding your credit card, we have verified that the pre-authorization was canceled on the day of your check out. Please confirm that the amount has already been cleared by your credit card company. As for your observations about the internet, It would be important to specify what kind of problem you had with the WIFI, access difficulty or speed because our IT Manager could not identify problems on our internet and we had no other complaints at the hotel. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience
Customer review rating 4.4/5

Harold A. Business - 11/01/2020 Confirmed reviews ALL

The facilities and the personal were great

Dear Harold , Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia https://g.page/PullmanVilaOlimpia/review?gm

Very comfortable

Customer review rating 4.4/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

Hotel is very comfortable and location is really good, just across a shopping mall and close to the financial center of São Paulo.

Dear Breno, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia https://g.page/PullmanVilaOlimpia/review?gm

super service

Customer review rating 4.4/5

Alfred Business - 07/01/2020 Confirmed reviews ALL

you really feel welcome

Dear Alfred, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia https://g.page/PullmanVilaOlimpia/review?gm

100% Satisfaction: Very Good Location, Excelent Service, Perfect Room and all other facilities

Customer review rating 4.4/5

Sérgio H. Couples - 03/01/2020 Confirmed reviews ALL

I was in the hotel for the New Years Eve Party and it was an excelent experience, high recommended hotel for all travelers. The hotel is located in a nice and safe area close to a Shopping Mall and offer a excelent service.

Dear Sergio, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia https://g.page/PullmanVilaOlimpia/review?gm

Good hotel, excellent breakfast

Customer review rating 4.4/5

Joosep Business - 27/12/2019 Confirmed reviews ALL

Very nice service, the hotel is very well located. Breakfast is excellent, has a good variety of choices. The rooms are nice, could need some update for example bathrooms that might seem a bit used. Other than that very nice experience.

Dear Joosep, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Director of Sales

Customer review rating 4.4/5

Anonymous Business - 26/12/2019 Confirmed reviews ALL

The hotel staff, cleanliness and food were excellent during my stay. I also rented a conference room for 3 days to conduct several meetings. I had planned to rent a TV/projector each of those days, but did not when I was told it would cost 2,000 Rias per day. I could have walked down to the mall and purchased a TV for that price. Since I was staying at the hotel for 3 days, I would have expected a break on the rental price. I'm not suggesting that the TV rental be free, but I would have appreciated the hotel giving me a break on the price considering I was staying at the hotel.

Dear David, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments regarding the rent of a TV/projector have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

A mediocre experience

Customer review rating 4.4/5

T. Business - 26/12/2019 Confirmed reviews ALL

I enjoyed my stay at the Pullman Hotel and thought the service was neither good or bad. I received no special attentions although I stayed over 2 weeks. I was very annoyed at breakfast when a woman tested the quality of the food everyday by taking away a large portion of the food (not only sampling) for testing purposes during peak hour.

Dear Tatiana, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. As for food samples, our legislation requires that this procedure be followed and we are very responsible for food safety. We'll talk to nutritionists about the best time to collect food samples. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Always good to stay in this hotel

Customer review rating 4.4/5

Heitor C. Couples - 25/12/2019 Confirmed reviews ALL

Outstanding hotel, well located and we were very well welcomed. Received a room upgrade as well.

Dear Heitor, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia https://g.page/PullmanVilaOlimpia/review?gm

Very good experience!

Customer review rating 4.4/5

Fabio D. Couples - 24/12/2019 Confirmed reviews ALL

Cleaner and beautiful room!

Dear Fabio, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia https://g.page/PullmanVilaOlimpia/review?gm

Medíocre. Definitely not a 5 Star property.

Customer review rating 4.4/5

Walter P. Business - 22/12/2019 Confirmed reviews ALL

Mediocre rooms. Air condition turned off consistently and intermittently with little ability to control in the room. Gym inadequate. Several machines not working and no connection to TV/Cable. Shower water temp inconsistent

Dear Mr. Walter, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Low standards

Customer review rating 4.4/5

Max S. Business - 20/12/2019 Confirmed reviews ALL

The room, the breakfast and arrival process was not great. Feels like there’s no ambition nor pride. The room interior was probably ok 10-15 yrs ago, and was run down and had water damage. Why you would put someone in a room like that and expect anything but complaints is hard to understand. Highlights was a couple of the employees.

Dear Max, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Did not get receipt for hotel

Customer review rating 4.4/5

Th35 Business - 16/12/2019 Confirmed reviews ALL

It was great except I never got my detailed, itemized receipt delivered to my e-mail account as promised.

Dear Toni Y, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Regarding your invoice, our employee Laura has just sent. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

Wonderful staff

Customer review rating 4.4/5

Maria Business - 16/12/2019 Confirmed reviews ALL

Staff is lovely and goes above and beyond to make guests comfortable.

Dear Marie, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

Standard going down

Customer review rating 4.4/5

Anonymous Couples - 15/12/2019 Confirmed reviews ALL

Chose ist because of good past experience. Room looked warn down. Breakfast standard slipped. Used to be one of the best in Sao Paulo. Now just average.

Dear Hartmuth, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Very Good

Customer review rating 4.4/5

Anonymous Business - 15/12/2019 Confirmed reviews ALL

Everything went well.

Dear Johanna, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

Satisfied between 6 and 7. Previous stays I would give a 9.

Customer review rating 4.4/5

Carlos K. Business - 15/12/2019 Confirmed reviews ALL

Average stay experience. Breakfast - mentioned to the restaurant Matre'd my breakfast was included, could not find my name , requested to sign a small paper. At check out I was charged . At check out I asked for a folio print out with all charges, trust it was all printed. It was not, this is the 3rd time that happens at this hotel, I send an email to the hotel to send it by email. May during this visit the hotel was too busy?

Dear Mr. Carlos, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Our team has checked your reservation and it didn't include breakfast. However, In order to minimize any discomfort, we provide breakfast as a courtesy of the hotel in this stay. Regarding your invoice, let us inform you that the invoice is automatically issued by the city hall system, which receives the hotel data. I personally checked your registration details, and they are correct, the invoice should have reached your email just as our satisfaction survey did. There may have been some spam blocking, so I asked our front desk staff to manually send the invoice to your email again. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Inconsistent service, drainage issues in room, fantastic restaurant

Customer review rating 4.4/5

Anonymous Business - 13/12/2019 Confirmed reviews ALL

The staff were either great or terrible with no in between. By terrible I mean I sat at the bar for 20 minutes trying to get a drink and finally just went elsewhere. BY great I mean a different bartender was wonderful and the restaurant hostess was wonderful. My shower and sink both had very slow drains. The bed was hard and the pillows much to soft. It was impossible to main a room temperature because a slight adjustment resulted in the heater or the AC. Both meals in the restaurant were above average.

Dear William, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Friendly and courteous staff made my first trip to Brazil a great one!

Customer review rating 4.4/5

Brandt H. Business - 11/12/2019 Confirmed reviews ALL

This was my first trip to Brazil. I came down for work. From the moment I entered your hotel I was greeted with kindness. Even though I don't speak the native language, I was able to communicate with everyone very easily. The bed was comfortable and the room large. The food was fantastic, and our waiter, Mohammad, was absolutely amazing. He was kind, generous, and a great asset to your hotel. I would absolutely stay here again!

Dear Brandt, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We have forwarded your compliments to our HUB team and specially to Muhammad! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia

Bad room

Customer review rating 4.4/5

Mo Business - 09/12/2019 Confirmed reviews ALL

Despite beeing a Gold memeber I got a small/bad room on the lower Floors... Alos I recived no welcome gift :))))

Dear Mads, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience
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