Pullman São Paulo Vila Olímpia

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Pullman São Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.6/5 1,086 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers honeymoon or romantic package, and wedding day special.

  • We are pet-friendly. Conditions apply.

  • 14-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman São Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 Sao Paulo
Brazil

Telephone +55 11 3049-6622

Fax +55 11 3049-6622

Contact email

  • By plane

    AEROPORTO CONGONHAS At 5.5km / 3.42 miles

  • By plane

    AEROPORTO GUARULHOS At 36km / 22 miles

GPS:-23.595655, -46.684575

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The rooms at the Pullman Vila Olímpia hotel bring together functionality and elegance, and feature comfortable beds, air conditioning, a flat-screen TV, desk and free WIFI. We offer category upgrades with a variety of services.

Our guest reviews

Our guest reviews for
Pullman São Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,086 reviews

TripAdvisor Rating  4.5/5  1,274 reviews

Certificate of excellence 2022

Excellent Stay

Customer review rating 4.5/5

Mateus Families - Confirmed reviews ALL

Well located hotel with wide comfortable rooms and excellent breakfast. Very kind staff.

Dear Mateus, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and enjoyed our breakfast! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Well located, excellence stay, delicious food, great customer service

Customer review rating 5.0/5

Monserrat Q. V. Business - Confirmed reviews ALL

I loved my stay at the hotel. I believe is it one of the greatest hotels i have stayed. The hotel has excellence employees who provide great customer service, the food at the restaurant is delicious and the rooms are beautiful and comfortable.

Dear Monserrat, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and considered one of the greatest hotels that you have stayed! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Friendly and supportive staff. Awesome bar & lounge

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The barkeeper Gabriel is a great guy, who serves outstanding Caipis in various versions!

Dear Felix, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Gabriel and our entire team are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Wonderful customer service!

Customer review rating 5.0/5

Christopher G. Couples - Confirmed reviews ALL

I reserved a premium upgraded room as a birthday gift for my mother-in-law. Marcos at the front desk went above and beyond to make her birthday special, he even sent a cake and a card to her room. She was very happy and enjoyed the breakfast at the hotel very much. The hotel has wonderful customer service!

Dear Christopher, Pullman is thankful for your comments. It is delightful to receive your positive feedback, especially for choosing us to celebrate such a special date. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Great location and service

Customer review rating 4.5/5

M C. Business - Confirmed reviews ALL

Everything was great. The staff was attentive, polite, and knowledgable. The only issue was the wifi that did not work properly and I had issues being able to work online.

Dear Marson, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! As for your observations about the internet, we forwarded them to our IT Manager, who is already implementing actions to improve Wi-Fi connection. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Great

Customer review rating 4.0/5

Tomas M. Business - Confirmed reviews ALL

Very good

Dear Tomas, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Top

Customer review rating 5.0/5

Humberto Business - Confirmed reviews ALL

Excelente

Olá Humberto, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos seu retorno em breve. Marina Mello Coordenadora de Customer Experience Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Well located; disappointed that the wifi didn’t work

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Work trip to SP; hotel very well located. Staff nice facilities clean. Room service just ok. Big frustration was that internet didn’t work well and therefore no Netflix on TV

Dear Jonathan, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! As for your observations about the internet, we forwarded them to our IT Manager, who is already implementing actions to improve Wi-Fi connection. We look forward to welcoming you back again so that we can provide a better experience! Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

nice relaxed ambiance

Customer review rating 4.5/5

R.a. R. Business - Confirmed reviews ALL

The Pullman hotel Vila Olimpia reminded me of the high-level hotels in China that I miss for a long time. But of course this Pullman is Brazilian, it has a relaxed atmosphere and very good caipirinhas. Nice cozy and tidy room, spacious breakfast area, professional bar with big screens, basically all that I needed.

Dear Alexander, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon to enjoy more caipirinhas. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Good stay. Room issues could be solved.

Customer review rating 4.0/5

Luis P. Business - Confirmed reviews ALL

Stayed for two nights and enjoyed a calm room and good staff experience. Only had two issues with the room that were not solved and apparently ignored for the first complain early in the morning. Someone showed up at night when I complained again and did not had the time to solve it. The problems in question were the bathroom door warped and the exhaust ventilator that was not working.

Dear Luis P., Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! At the same time, we feel sorry for the inconvenience with the bathroom door and the exhaust ventilator. Our Maintenance Manager has already made the necessary repairs, to assure the perfect working condition and the comfort of our guests. As for your observations about the internet, that we forwarded to our IT Manager, who is already implementing actions to improve Wi-Fi connection. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Great hospitality

Customer review rating 5.0/5

Sarah B. Business - Confirmed reviews ALL

Everyone was so friendly and helpful. Even after breakfast was over and I had missed it, a staff members brought me out a tray of fruit and some eggs.

Dear Sarah, Thank you for taking the time to evaluate your experience. It is delightful to receive your positive feedback, especially about our breakfast's team! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is well located and the hotel people are very respectful

Dear Leonardo, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Outstanding staff!

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Outstanding staff. The walls between the rooms are very thin. I could hear the guest in the room next to mine snoring throughout the night.

Dear Mark Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! About the acoustic isolation, we have forwarded your observation to our Maintenance Manager, who is already verifying the improvements and we would like to offer our sincerest apologies for the inconvenience. Even though, we hopes to have another opportunity to welcome you on your next visit to São Paulo! Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Good location, food options in hotel limited, wifi v poor

Customer review rating 3.5/5

Ap Business - Confirmed reviews ALL

Location was great for my purposes, I thought that the food options were disappointing for dinner and breakfast As I was there for work, connectivity is important and I was not able to connect to the wifi in my room, this was not able to be fixed - will be a critical factor in my choice when coming back to SP in June

Dear Alasdair James, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! Rest assured that we have shared your observations about the dinner and breakfast with our Executive Chef, who is already working on some delicious changes, which hopefully will you like! As for your observations about the internet, we forwarded them to our IT Manager, who is already implementing actions to improve Wi-Fi connection. We look forward to welcoming you back again so that we can provide a better experience! Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

A nightmare

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

-bad costumer service; -wifi not working; -room was not cleaned by 3pm. No service after calling 3 times; -one meal took over 1h, outside rush hour; -reception would not take my call, but when I called externally using my cellphone, answered immeadiately

Comfortable, but bad wifi

Customer review rating 3.5/5

Alex Business - Confirmed reviews ALL

I stayed at the Pullman Vila Olympia for 1 night on a business trip. The room was classy and comfortable, and the breakfast was decent, on par with other hotels I stayed at in Brazil. But the wifi was a significant downside--my devices kept failing to connect to the network, and even after I succeeded in logging on with my laptop, I got mysteriously booted off a short time later and was never again able to connect. It wasn't a huge deal since I left the next morning, but would have been a major problem if I was staying for longer.

Dear Alexander, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for the internet inconvenience. Rest assured that our IT Manage is already implementing actions to improve Wi-Fi connection and ensure a great hospitality experience. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Perfect Stay

Customer review rating 5.0/5

Marcello M. Couples - Confirmed reviews ALL

Great service at desk, spacious and confortable room, big TV, perfect room service. Amazing experience.

Dear Marcello, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Coming back after COVID break

TripAdvisor rating 5.0/5

kopernikusag Business - TripAdvisor review

After a long break caused by travel restrictions I got back to Pullman Vila Olimpía and experienced the same excellent service. The team there is really taking good care of the guests and make the stay very comfortable.

Hello Kopernikusag, We are happy to hear that you enjoyed your experience with us. We understand that moments like this one in the pandemic are very delicate, so we take care of our guests with all the necessary security protocols. Thank you for your review. We look forward to your next visit. Marcos Mira Guest Relations

Best for Business Trips

TripAdvisor rating 5.0/5

borsag2021 Business - TripAdvisor review

I would like to take the opportunity to thank the whole staff for making my business stay in Sao Paulo a real pleasure. Over the years, I have never seen such a friendly, helpful and competent personnel in that city! 5 stars!

Hello borsag2021, We were delighted to know that you were able to enjoy a genuine Pullman experience. I will share your feedback with the team. I'm sure they will receive your compliments with great pride. We look forward to your next visit. Sincerely, Marcos Mira Guest Relations #pullmanvilaolimpia

Good but waiting

TripAdvisor rating 5.0/5

stevenzehr Business - TripAdvisor review

Asked for an electronic version of my bill and yet to receive the correct invoice from the hotel. Verified my email but waiting. Outside of that the stay, service, room were good. Would like to see the gym with more equipment for a full work out.

Dear Steven, Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Allow us to inform you that the invoice is issued by the local government system, which receives the hotel's data automatically. Perhaps some spam blocking has occurred, so I've asked our front office team to manually send the invoice to your email. Please let us know if you don't receive it. We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager #pullmanhotelsbr #pullmanvilaolimpia

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