Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,598 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,598 reviews

Customer review rating 2.0/5

Bruno B. S. Business - Confirmed reviews ALL

This is usually my go to hotel when working in SP and everything is usually good. But this stay was really bad. I was put in the 2nd floor rather than my preferred higher floors. There were loud chatter in the corridors every and all night long, doors slamming multiple times, and everything could be heard just like they were in front of my bed. One of the worst experiences I had in hotels this level.

Customer review rating 5.0/5

Ismay E. R. (. Friends - Confirmed reviews ALL

For my one night stay, the service was extremely good. The coffee shop by the entrance had fresh delicious Danish. Sitting out on the patio was so relaxing. I will stay there on my next visit.

Dear E., Thank you for your great review of our hotel! We are very happy to know that our services met your expectations. We are glad you enjoyed your stay and hope to welcome you again very soon. Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 3.5/5

Oul S. S. R. Business - Confirmed reviews ALL

All good except it wasn’t very convenient for a woman to put makeup on - no magnifying glass no space to put makeup on except in the bathroom but I had constantly make sure I didn’t drop my stuff into the sink. Need a well lit area to put my makeup on without worrying about dropping my stuff into the sink. Also there were only 4 hangers - I needed more and also I couldn’t hang cloth on that hanger and then move to the other area as they weren’t able to hang other areas. How much is.a hanger? Not worth protecting these from stealing. It was quite inconvenient.

Dear Oul, Thank you for sharing your feedback! I am sorry that the room setup was not as practical and comfortable as expected and I appreciate you bringing your suggestions to our attention. Your comments are very valuable and will be shared with the appropriate teams as we continuously look for ways to improve the guest experience. Thank you again for your time, and I hope to have the opportunity to welcome you back for a much better experience in the future. For any further comments or assistance, I remain at your disposal at ju… Best regards, Julia Lencina Customer Experience

Customer review rating 5.0/5

Silvia D. S. R. Solo - Confirmed reviews ALL

Very well received and very comfortable room

Querida Silvia, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Será sempre um prazer tê-la conosco! Atenciosamente, Julia Lencina Coordenadora d. Customer Experience

Customer review rating 5.0/5

Trip R. R. Business - Confirmed reviews ALL

Very nice, good location!

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your last stay and hope to see you again very soon. It's always a pleasure to welcome you! Sincerely, Julia Lencina Customer Experience

Other web-users rate our hotel

  • 241 reviews 9.9/10 Location
  • 536 reviews 6.5/10 Room
  • 801 reviews 8.9/10 Service
  • 15 reviews 1.4/10 WiFi
  • 324 reviews 9.3/10 Breakfast
  • 245 reviews 8.4/10 Food
  • 181 reviews 7.1/10 Cleanliness
  • 146 reviews 7.8/10 Amenities

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