Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,156 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,156 reviews

TripAdvisor Rating  4.0/5  1,393 reviews

Certificate of excellence 2024

Excelente estadia

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Nada que desabone. Excelente permanencia no hotel.

Olá, João! Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Fico feliz que tenha tido uma excelente estada conosco! Esperamos seu retorno em breve para uma experiência ainda melhor! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Very well located for my labor visits to SP Office. - Excelente stay

Customer review rating 5.0/5

Sebastián M. Business - Confirmed reviews ALL

Room was very well prepare, and the space is huge.

Dear Sebastian, Grand Mercure is thankful for your comments. Our team is happy to know that you had a pleasant stay with us! About your ALL points, I already forwarded your comments to the person responsible for it! In any case, please do not hesitate to contact me if there's anything else I can do for you. My e-mail is ju… I'm always at your disposal! We are looking forward to welcome you back soon! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Second Home

Customer review rating 5.0/5

Ismael T. Business - Confirmed reviews ALL

The best place to stay in Sao Paulo. Everyone makes you feel like like home. The staff is amazing from the moment you check in until you check out. Breakfast is great, Lucio, Alex, Neide, Yvonne all of you, thanks for the excellent service.

Dear Ismael, We were thrilled to read your amazing review about our hotel! Knowing that you feel at home here is our greatest reward. Thank you immensely for highlighting the kindness of our staff. It's incredibly rewarding to know that Lucio, Alex, Neide, and Yvonne contributed to such a positive experience. We will share your kind words with them – it will definitely motivate them even further. We're also happy to hear that you enjoyed our breakfast. We always work to offer a varied and delicious menu for our guests. Thank you so much for rating us as the best place to stay in São Paulo! That's a huge compliment for us, and we will continue working to exceed your expectations. We hope to see you soon! It is always a pleasure to have you with us! Sincerely, Julia Lencina Customer Experience

Business stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I was there for 6 nights and had to rekey 5 times. The lighting in the room was poor, but the service in the restaurant was excellent.

Dear Walter, Thank you for your honest feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience caused by having to rekey your room multiple times during your six-night stay. We understand this would have been frustrating, and it falls short of the smooth experience we strive to provide. We are taking your feedback about the room lighting seriously. We will investigate the issue and ensure proper lighting is available in all our rooms. However, we're happy to hear that the service in our restaurant was excellent! It's wonderful to know our restaurant staff provided a positive aspect to your stay. If there's anything else I can do for you, please do not hesitate to contact me. My e-mail is ju… I'm always at your disposal! We hope to welcome you back for a much better experience next time. Sincerely, Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Excellent

TripAdvisor rating 5.0/5

Passport35630973747 TripAdvisor review

I visited the hotel for a work trip. Great location, friendly staff, comfortable room. All of the staff if very friendly. The hotel has retro chic vibes. Fabulous breakfast buffet and my server Josue was very attentive, friendly and professional. Highly recommend.

Hello, Passport35630973747! Thank you so much for the incredible review! I'm so delighted to hear about how much you enjoyed your time. I'm sure that everyone will be very pleased, especially Josué! We wish you can come back soon! It will always be a pleasure to have you. Erick Franco Customer Experience Manager

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Other web-users rate our hotel

  • 322 reviews 9.8/10 Location
  • 735 reviews 7.1/10 Room
  • 894 reviews 8.5/10 Service
  • 16 reviews 5.7/10 WiFi
  • 402 reviews 9/10 Breakfast
  • 237 reviews 7.6/10 Cleanliness
  • 180 reviews 6.6/10 Vibe
  • 160 reviews 7.3/10 Amenities

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