Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,455 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,455 reviews

Customer review rating 4.0/5

Juan A. M. Business - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Vila Olimpia. I am so sorry that your experience did not meet your expectations. I am in touch with our Housekeeping Manager so that we can better assess the condition of the room and take the necessary actions to improve our standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kayo Dos Santos Quality Analyst

Customer review rating 4.5/5

Liliana K. A. L. Business - Confirmed reviews ALL

Dear Ms. L., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations. We feel happy that our service was great for you. It is bad that you didn't like our dinner menu. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Lencina Coordenadora de Customer Experience

Customer review rating 5.0/5

Kelly M. K. Business - Confirmed reviews ALL

Dear Kelly M., Thank you very much for sharing your experience with us. I am very happy to know that you felt safe and comfortable during your stay, and that our team was helpful, especially with communication in English. Your comments mean a lot to us and will be shared with the team. It will be a pleasure to welcome you back on a future stay. Sincerely, Julia Lencina Customer Experience

Customer review rating 5.0/5

Marina N. G. B. Business - Confirmed reviews ALL

Dear Marina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience

Customer review rating 1.0/5

Kathya V. C. Business - Confirmed reviews ALL

Kathya, Thank you for sharing your feedback with us. I am truly sorry for what happened during your stay. Finding another guest’s belongings inside your room is a very serious situation, and I fully understand how this affected your sense of security and trust in our hotel. Please accept our sincere apologies. This is not the standard of care, attention or procedure we aim to provide. The case has been treated with the seriousness it requires, and the responsible teams have been aligned to review and reinforce our internal processes to prevent a situation like this from happening again. I also regret that this experience impacted your confidence in us. Should you wish to share any further details or speak directly with us, I remain at your disposal at ju… Sincerely, Julia Lencina Customer Experience

Other web-users rate our hotel

  • 221 reviews 10/10 Location
  • 506 reviews 6/10 Room
  • 684 reviews 8.9/10 Service
  • 13 reviews 1.4/10 WiFi
  • 287 reviews 9.4/10 Breakfast
  • 206 reviews 8.7/10 Food
  • 150 reviews 6.7/10 Cleanliness
  • 140 reviews 7.5/10 Amenities

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