Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,999 reviews

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Grand Mercure Sao Paulo Vila Olímpia - Image 1
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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,999 reviews

TripAdvisor Rating  4.0/5  1,420 reviews

Certificate of excellence 2024

Overall good stay, but very long check-in

Customer review rating 3.5/5

Mark Business - Confirmed reviews ALL

I was surprised that check-in took such a long time. This may be due to very limited check-in desks for such a big hotel (only 2). There was a leak in the room, with dripping keeping me awake at night. It was repaired the next day,

Dear Mark, Thank you for taking the time to share your feedback. We are pleased to hear that you had an overall good stay with us. However, we apologize for the delay at check-in and the inconvenience caused by the leak in your room. We understand how these issues can affect your experience, and we appreciate your patience in allowing us to address the leak promptly the following day. We will review our check-in process to ensure a smoother experience for all our guests in the future. We hope to have the opportunity to welcome you back and provide a more seamless stay. Best regards, Julia Lencina Customer Experience

Very good facilities and stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Ultra clean, very sympathetic and helpful services team, all facilities very well conserved and of high quality.

Olá, Jeder! Obrigada por compartilhar seu feedback! Fico feliz em saber que você apreciou a limpeza, o atendimento simpático e prestativo da equipe, além das instalações bem conservadas e de alta qualidade. No entanto, lamento saber que a qualidade e a disponibilidade de alimentos e bebidas não atenderam às suas expectativas. Suas observações são muito importantes e serão compartilhadas com a equipe para que possamos melhorar nesses pontos. Esperamos ter a oportunidade de proporcionar uma experiência ainda melhor no futuro! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Good but needs improvement

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is generally good, but there are some critical points that need to be addressed. One of them is the lighting in the room, which is terrible. It's super dark, but above average. Another point that deserves attention is the cleanliness of the bathroom. The grout is all moldy, giving the impression of dirt and lack of hygiene. The bathroom sink is too big, taking up space on the counter for personal items, and therefore not offering a good experience for the user, especially for women.

Olá, Camila! Thank you for sharing your honest feedback. I'm glad to hear that you found the hotel generally good, but I’m sorry that certain aspects of your stay did not meet your expectations. Your concerns about the room lighting, bathroom cleanliness, and sink design are noted and will be shared with the team for evaluation and improvement. Providing a comfortable and hygienic experience is our priority, and we truly appreciate your input to help us enhance these areas. We hope to have the opportunity to welcome you back and provide a better experience in the future. Julia Lencina Qualidade e Experiência do Cliente Pullman & Grand Mercure SP Vila Olímpia

bad stay

Customer review rating 0.5/5

Leonardo Business - Confirmed reviews ALL

Not really helpful administrative staff

Caro Jose, Gostaríamos de agradecer sua gentileza em compartilhar suas percepções sobre a hospedagem conosco. Ficamos honrados por ter nos escolhido como seu hotel em São Paulo. Ao mesmo tempo, Lamentamos por não atender todas as suas expectativas. Lamentamos por não atender todas as suas expectativas e pelos contratempos enfrentados. Tenha certeza de que repassamos suas observações aos responsáveis das áreas envolvidas, que já estão implementando as melhorias nos procedimentos e reforçando os treinamentos com as equipes, para garantir que todos os apartamentos estejam de acordo com os padrões da qualidade que tanto prezamos proporcionar aos nossos clientes. No Grand Mercure, nós nos esforçamos para fornecer uma experiência de serviço superior para cada cliente, portanto, seu feedback é muito importante para nós. Esperamos que retorne para que possamos reverter algumas das suas impressões! Julia Lencina Qualidade e Experiência do Cliente Pullman & Grand Mercure SP Vila Olímpia

Dirt Room and Furniture not working

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I would expect more from a Mercure Hotel. At my arrival the office chair available on the room broke as soon as I set on it. I requested a replacement, and the team brought 2 chairs, and both were on terrible shape and broke - they didn't have a third chair available. Also, the room was quite dirty with dust on all shades, lights, and furniture and the bathroom had mold on the ceiling.

Dear Priscila, I sincerely apologize for the issues you experienced during your stay, and I truly appreciate you bringing them to our attention. What you described regarding the room's cleanliness and the condition of the furniture is absolutely not the standard we strive to maintain. I understand how disappointing this must have been, especially at a Grand Mercure hotel. I will be sure to share your feedback with our housekeeping and maintenance teams to ensure these issues are addressed promptly. Your experience is incredibly valuable to us, and I truly hope you'll consider staying with us again in the future, giving us the chance to provide you with the exceptional stay that you deserve. Sincerely, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

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Other web-users rate our hotel

  • 307 reviews 9.8/10 Location
  • 685 reviews 7/10 Room
  • 1,023 reviews 9.1/10 Service
  • 18 reviews 5.2/10 WiFi
  • 420 reviews 9.3/10 Breakfast
  • 269 reviews 8.8/10 Food
  • 229 reviews 7.2/10 Cleanliness
  • 188 reviews 7.8/10 Vibe

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