Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,566 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,566 reviews

Customer review rating 4.5/5

Juliana V. P. Business - Confirmed reviews ALL

The mattress was firmer than in average hotels, which is amazing for those of us who have spine problems. Pillows were much better too. Food was good and people kind.

Dear Ms. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 5.0/5

Rose M. C. D. (. Friends - Confirmed reviews ALL

We were greeted promptly and assisted with our check in by Juliana. She gave us all the information that we needed to be comfortable at the hotel during our stay. Later on in our stay when you need directions, the staff at the front desk was very helpful and available.

Dear Ms. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Be sure that Giulia will receive your feedback with good care and we know that she will be really happy! Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 4.0/5

Glais B. S. Business - Confirmed reviews ALL

I didn't like my room, so dark , i couldn't see inside the closet ...terrible ,not enough light in the room .

Dear Glais, Thank you for the great of our hotel! I'm sorry you did not fully enjoyed your stay and the room. I already sent your feedback to our Maintenance Manager so we can work out future improvements. It would be an honor to receive you again and deliver the true Grand Mercure experience. We hope to see you soon. Sincerely, Julia Lencina Customer Experience

Customer review rating 4.0/5

Maria C. B. D. S. S. Business - Confirmed reviews ALL

room was clean, breakfast was good, service was great from all staff. i give 8 of 10 because my expectation of a grand mercure is that the rooms would be more modern, it needs an update, especially bathroom.

Olá Maria, Agradecemos muito por sua avaliação em nosso hotel e também pelo o tempo que você tirou para fazer os comentários. Fico muito feliz que você tenha gostado D. nossa equipe e dos nossos serviços! Os seus comentários a respeito do estado dos nossos quartos, foram encaminhados para os gestores responsáveis, a respeito de avaliarem uma futura reforma. Mais uma vez, eu agradeço muito pelo os seus cometários sobre o nosso hotel. Esperamos que retorne para uma experiência superior. Julia Lencina Coordenadora de Customer Experience

Customer review rating 2.0/5

Bruno B. S. Business - Confirmed reviews ALL

This is usually my go to hotel when working in SP and everything is usually good. But this stay was really bad. I was put in the 2nd floor rather than my preferred higher floors. There were loud chatter in the corridors every and all night long, doors slamming multiple times, and everything could be heard just like they were in front of my bed. One of the worst experiences I had in hotels this level.

Prezado Bruno, Obrigada por nos avaliar. Sinto muito em saber que sua última estada não foi tão satisfatória quanto as outras e que não atingiu suas expectativas. Em relação ao quarto e sobre andares mais altos, sempre que conseguimos, é um prazer atender suas preferências, mas infelizmente, por disponibilidade, não é sempre possível. Caso queira falar diretamento conosco para realizar sua reserva em uma categoria que fique em andares elevados, será um prazer auxiliá-lo. Mandei seu relato sobre o isolamente acústico para nosso gerente de Manutenção, para pensarmos em melhorias futuras. Peço desculpas por ter atrapalhado seu descanso. Em relação ao atendimento da Recepção ao não liberarmos seu quarto antes do horário, vou entender com a equipe, pois não é nosso padrão de atendimento. Agradeço novamente suas observações e espero que nos visite em breve para o nível de excelência habitual, que nos comprometamos sempre a entregar. Caso eu possa ajudar de qualquer maneira, estou totalmente à sua disposição. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Other web-users rate our hotel

  • 233 reviews 9.9/10 Location
  • 534 reviews 6.3/10 Room
  • 779 reviews 9/10 Service
  • 15 reviews 1.4/10 WiFi
  • 323 reviews 9.2/10 Breakfast
  • 243 reviews 8.4/10 Food
  • 172 reviews 7.1/10 Cleanliness
  • 146 reviews 8/10 Amenities

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