Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,609 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,609 reviews

TripAdvisor Rating  4.2/5  1,448 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

John L. Z. Business - Confirmed reviews ALL

Excellent check-in & check-out.

DearJohn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Julia Lencina Coordenadora de Customer Experience

Customer review rating 5.0/5

Maria C. Business - Confirmed reviews ALL

Excellent location and service

Maria, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 1.0/5

Saurabh J. Business - Confirmed reviews ALL

The stay in Grand Mercure was quite a reverse of what I expected it to be. There is zero to no status benefits & most importantly poor communication from the teams. 1. My room was set at a freezing cold at 15 degree & there was no way to maintain a 24 degree in the room without shutting off the AC completely. Which in return made the room stale & smelly. The staff wasnt able to help inspite of promises everyday. 2. I am quite an Accor fan & have slowly moving my way to a Diamond Status (currently Platinum). Plus I am a Brazil Signature member on top. I have walked into atleast 10 Accor properties over the last 1 year & bare minimum have had a printed note from the GM as basic courtesy. But In this hotel there was no courtesy extended, I just got whatsapp talking about welcome amenity being left for me on last day which also never came. 3. Also Only Half way through my stay I was told about my status benefits of being able to use the Pullman Lounge. 4. No late check out extension possible even for an hour meaning I left hotel at 8am. 5. The food esp for vegetarians is quite limited & bad as well. Overall the hotel is run very poorly, it only overpromises on Whatsapp but massively underdelivers. I was told we will give you better experience next time & I am sure there will be no next time.

Mr. Saurabh, Thank you for taking the time to share such detailed feedback. I am truly sorry that your stay fell so far below what you expected, especially considering your long relationship with the Accor network and the loyalty you’ve built over the years. I fully understand how frustrating it must have been to deal with the temperature issues in your room, the lack of clarity about your Platinum benefits, the missed welcome gesture, and the communication gaps you described. These are situations that should not happen, and I sincerely apologize for all the discomfort and disappointment caused. I am also very sorry that we did not offer you the level of recognition you deserve as a Platinum member and Brazil Signature guest. Your status should translate into a seamless and attentive experience, and it is clear we failed to deliver that during your stay. Regarding food options for vegetarians and the difficulty with late check-out, I understand how these details can significantly impact the overall stay, and I regret that we were not able to accommodate your needs better. I appreciate you highlighting all these points, as they help us address each issue directly with the teams involved. I am already escalating your comments internally to ensure we correct these failures immediately. If you would be open to returning at some point, I would be grateful for the opportunity to personally accompany your experience and make sure you feel properly welcomed and cared for. You can reach me anytime at ju… Thank you again for sharing your experience. Sincerely, Julia Lencina Coordenadora de Customer Experience

Customer review rating 2.5/5

Raphael N. Business - Confirmed reviews ALL

Room cleanliness could be improved. Dusty, hair on floor

Dear Raphael, Thank you for taking the time to share your feedback. I’m truly sorry to read your comments about the cleanliness of your room. This is not the experience we want you to have, and I apologize for the discomfort it caused. I’ve already shared your remarks with the housekeeping team so we can address this immediately and prevent it from happening again. Thank you again for bringing this to my attention. We hope you return for a stay that reflects the standard you expect and deserve. Sincerely, Julia Lencina Coordenadora de Customer Experience

Customer review rating 4.5/5

Claudio M. V. G. Business - Confirmed reviews ALL

All good, as expected

Olá, Claudio! Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

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Other web-users rate our hotel

  • 237 reviews 9.8/10 Location
  • 546 reviews 6.4/10 Room
  • 813 reviews 8.7/10 Service
  • 18 reviews 1.2/10 WiFi
  • 340 reviews 9.2/10 Breakfast
  • 247 reviews 8.6/10 Food
  • 180 reviews 6.8/10 Cleanliness
  • 131 reviews 7.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.