Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,005 reviews

Best price
guarantee
Grand Mercure Sao Paulo Vila Olímpia - Image 1
Grand Mercure Sao Paulo Vila Olímpia - Image 2
Grand Mercure Sao Paulo Vila Olímpia - Image 3
Grand Mercure Sao Paulo Vila Olímpia - Image 4
Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,005 reviews

TripAdvisor Rating  4.0/5  1,417 reviews

Certificate of excellence 2024

Service is slow

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Why does check in take so incredibly long and they'd still made mistakes on name, date, etc. Room size is good but not clean, towels are of poor quality, pillows are of poor quality, and had to ask for a second towel. Two towels per person should be standard. The valet guys at the front were great!

Dear Lauren, Thank you for your feedback, and we apologize sincerely for the inconveniences you encountered during your stay. We are truly sorry for the lengthy check-in process and any errors in your reservation details; this is certainly not the level of efficiency or accuracy we strive to deliver. Your comments regarding room cleanliness, towel quality, and pillow comfort are equally concerning, and we’ll address each of these points with our housekeeping and front desk teams to prevent similar issues in the future. We also appreciate your kind words about our valet team, and we’re glad they left a positive impression. Please rest assured that we are committed to making significant improvements based on your valuable feedback. Thank you once again, and we hope to have the chance to provide a much better experience in the future. Sincerely, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

Well located, excellent service.

Customer review rating 4.5/5

Silvina Business - Confirmed reviews ALL

This hotel is very well located very near to my working space. The rooms are spacious, they have very nice courtesy items and the bed and pillow are very comfortable. Breakfast is varied and they have lactose and gutlen free options. The online check in process is very convenient as well, especially when arriving late at night.

Dear Silvina, Thank you for your detailed feedback! I’m glad to hear that you enjoyed our location, spacious rooms, comfortable bed and pillow, as well as the varied breakfast options. We also appreciate your positive comments about our online check-in process. I apologize for the inconvenience with the air conditioning and heating in your room. This is certainly not the experience we aim to provide, and we will look into this issue to ensure it is addressed. Thank you for bringing it to our attention, and we hope to welcome you back for an even more comfortable stay. Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Customer review rating 1.5/5

David S. Business - Confirmed reviews ALL

Unfortunately my experience was not good, basically because the room had some problems in the bathroom, the sink was clogged and all the water came out of the shower when bathing.

Dear David, We are very sorry to hear about the issues you encountered with your bathroom, particularly the clogged sink and water leakage from the shower. This is certainly not the standard we aim to uphold, and we understand how these inconveniences impacted your comfort. Please know that our maintenance team has been informed and will address these issues to ensure they do not affect future stays. About the iron and ironing board, we have it upon request, but I'm sorry it was not made clear. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

Good stay

Customer review rating 4.5/5

Bridget B. Business - Confirmed reviews ALL

The staff is always so nice , room service is always great

Dear Bridget, Thank you very much for your comments. Our team is happy to know, that you had a pleasant stay with us and you enjoyed our Room Service! I apologize for the inconvenience regarding your wake up call. We compromise ourselves to keeping up with the time chances and respect your rest time. We are looking forward to welcome you back soon. Thiago Alexandre Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Nice hotel, except soundproofing

Customer review rating 3.0/5

Florent Business - Confirmed reviews ALL

The hotel is pretty good, and staff is great. Very clean and nice beds. But soundproofing is really an issue. You can hear everything between rooms or in the corridor. This is not 5 stars hotel standard !!! It's getting a bit old.

Dear Florent, Thank you for sharing your feedback! I'm glad to hear that you found the hotel clean, with great staff and comfortable beds. However, I sincerely apologize for the issues with soundproofing. We understand how important a peaceful environment is, especially in a 5-star hotel, and we will look into ways to improve this aspect. I also appreciate your comment about the hotel feeling a bit old, and we’ll consider this for future upgrades. We value your feedback and hope to have the opportunity to welcome you back with an even better experience. Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

In partnership with TripAdvisor

Other web-users rate our hotel

  • 312 reviews 9.9/10 Location
  • 683 reviews 7.1/10 Room
  • 973 reviews 8.9/10 Service
  • 17 reviews 4.2/10 WiFi
  • 391 reviews 9.1/10 Breakfast
  • 235 reviews 8.5/10 Food
  • 214 reviews 7.8/10 Cleanliness
  • 178 reviews 7.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in São Paulo

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.