Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.3/5 10,849 reviews

ALLSAFE approved hotel

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Grand Mercure Sao Paulo Vila Olímpia
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+ 19 Services

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 são paulo
brazil

Fax: (+55)11/21614949

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

  • By helicopter

    Heliponto At nullkm / null miles

GPS:-23.595655, -46.684575

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 639

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,849 reviews

TripAdvisor Rating 4.0/5

1,109 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very Good

Customer review rating 5.0/5

I W. V. H. W. T. W. H. Business - 01/12/2021 Confirmed reviews ALL

I had no problems

Good Facilities and service

Customer review rating 5.0/5

Joana G. B. Business - 29/11/2021 Confirmed reviews ALL

I am very satisfied with the service, cleanliness and care

Well located, cleaner and with an excellent breakfast

Customer review rating 5.0/5

William G. L. S. Couples - 10/11/2021 Confirmed reviews ALL

I always appreciate to stay at Grand Mercure, because you have a great return and experience to payment done.

Good location

Customer review rating 4.5/5

Ronald Business - 03/11/2021 Confirmed reviews ALL

good value for money.

Excellent Location and friendly staff.

Customer review rating 4.5/5

Anonymous Business - 23/10/2021 Confirmed reviews ALL

The hotel always has rooms extremely clean, good food and the staff is very friendly.

Dear Max , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience Manager Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Good stay

Customer review rating 5.0/5

Angela Business - 06/10/2021 Confirmed reviews ALL

Nice, clean and good stuff. The room is excellent, big than I thought

Dear Angela, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience Manager Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Short Stay

Customer review rating 5.0/5

Indy S. Families - 17/08/2021 Confirmed reviews ALL

I had a short 2 night stay in São Paulo. The hotel is conveniently located in a nice area with plenty of shopping and dining options within walking distance. The Shopping Vila Olimpia mall is right across the street. The hotel was clean and the staff was friendly and helpful. They even helped me set up an appointment at a clinic for COVID testing.

Dear Indy, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Cleaning

Customer review rating 5.0/5

Juliana Business - 16/08/2021 Confirmed reviews ALL

Clean rooms

Dear Juliana, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

My favorite place in SP

Customer review rating 5.0/5

Philipp Solo - 12/08/2021 Confirmed reviews ALL

I am coming to SP in a while and I feel like home in your hotel. Super friendly staff, stylish rooms and superb breakfast.

Dear Philipp, Grand Mercure is thankful for your comments. Our team is happy to know, that you had another pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

EXCELLENT STAY

TripAdvisor rating 5.0/5

jlhoeffel Couples - 17/10/2019 TripAdvisor review

We really enjoyed our stay. Great staff, very helpful and always available. Nice room. The breakfast was good and with many options. The Grand Mercure has many options around like good restaurants and bars and is very close to a nice Shopping Mall. We had a good time and we totally recommend it.

Hello Jlhoeffel, Thank you for taking the time to share your comments about your stay with us! It is gratifying to know that you had a EXCELLENT STAY with us! We appreciate your compliments about our service, helpful staff and especially about the variety of breakfast! Our team would be delighted to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Good value

TripAdvisor rating 5.0/5

Tommy N Family - 24/10/2018 TripAdvisor review

Great stay! The neighborhood is lovely, the hotel is very beautiful and the rooms are great, although not very big. Breakfast is great too. Second time I stay there and I've been very pleased both times!

Hello Tommy, Our team is thrilled to receive your kind words! Thank you! We are delighted to hear that you had another great stay with us! It would our pleasure to welcome you back soon! Simona Romero Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Hotel in reform and precarious service

TripAdvisor rating 1.0/5

JLOPES_BR Business - 04/07/2018 TripAdvisor review

Hotel under renovation and poor service. Rooms with old furniture, smell of paint, no Le Club service at any time, should not have the Mercure brand, the only good thing is the location. Another option would be the Pullman hotel which is next to the Mercure.

Dear Jlopes, We are sorry for not meeting your expectations and for the setbacks. We already explained the mentioned points and the actions that we took by e-mail, and would like to have the opportunity to welcome you back, to reverse your impressions. Rest assured that the attention and priority with the guest requests are our focus and we reinforced with the whole team. In addition, let us inform that the Maintenance Manager is gradually working on repairs and conservation services in the rooms that have not yet undergone the retrofit process. Regards, Bianca Tavano Customer Experience Manager

Very Good hospitality specially from people of front Desk

TripAdvisor rating 4.0/5

gomeskle Couples - 27/04/2018 TripAdvisor review

Very Good bedrooms, room cleaning and quiet environment. The valet parking service is very agile and the attendants are very polite. The bar staff are very attentive and helpful, doing their utmost to help...

Dear gomeskle, We are grateful to receive such a positive feedback! Thank you so much! It makes us glad to know that our accommodations and the attention and politeness of the team could contribute to your satisfaction! We are looking forward to your next visit! #FeelWelcome Bianca Tavano Customer Experience Manager

Perfeito!

TripAdvisor rating 5.0/5

fmnfisio Couples - 15/06/2017 TripAdvisor review

From check in to check out, everything was perfectly harmonious. There was no problem anyway. Very enjoyable! Attentive staff, breakfast with lots of variety. Clean and equipped room. Fair price. Highly recommended!

Dear Guest, We appreciated that you have dedicated your time to rank us and share your observations about us! It's really nice to see you have enjoyed our facilities and our special breakfast. Our staff is glad with your genuine recognition. Thank you very much! We hope to see you soon, in your next visit to Vila Olímpia'a area! :) Best regards, Fernanda Leite Customer Experience

Problems again at caesar Business Vila olimpis

TripAdvisor rating 1.0/5

Heitor C Couples - 06/05/2017 TripAdvisor review

It was 2nd time I went to this hotel and again had problem. At check in I had to change 3 times my room (going up and down in the elevator) because the hotel did not reserved the correct room that I've booked 2 months ago. Moreover, staff tried to say that I had booked the wrong room trying to put me in another one. I do not recommend to stay at this hotel.

Prezado Sr. Cauneto, Agradecemos por dedicar parte do seu tempo em compartilhar sua experiência conosco. Lamentamos pelos contratempos e permita-nos informar que o gerente responsável já está tomando as medidas necessárias para evitar que aconteçam novamente. Esperamos ter a oportunidade de recebê-lo novamente, para reverter as impressões causadas. Atenciosamente, Fernanda Leite Customer Experience Caesar Business São Paulo Vila Olímpia

Good location

TripAdvisor rating 4.0/5

Marcelo1965 Business - 17/08/2015 TripAdvisor review

The hotel is near a shopping mall, whcih helps in founding foods and also general shops. Located in a business area, is very quiet during the night making you rest much better. The hotel is clean, nice looking and also offer a gim whick is very good. I recommend.

Dear Guest, We very much appreciate your comments regarding your stay at the Caesar Business Sao Paulo Faria Lima. At the Caesar Business our staff is dedicated to providing top notch customer service, so the fact that you had an excellent stay, shows that we really did our job! It is truly our pleasure to have made your stay more enjoyable. Our goal is to leave a lasting impression for all our guests. So, we look forward to welcome you back next time! Sincerely, Sébastien de Courtivron Gerente Geral | General Manager Caesar Business Faria Lima

Excellent Hotel

TripAdvisor rating 5.0/5

Itinose Couples - 22/07/2015 TripAdvisor review

Hotel offers great location, good service, clean room and bathroom, comfortable bed, mall opposite the hotel and several dining options and leisure nearby. I spent two consecutive weekends and I am very pleased with the money the hotel, recommend and definitely stay there sometimes.

Dear Guest, Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments. Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo. Cordially, Sebastien de Courtivron General Manager Caesar Business Faria Lima

Caesar Business Sao Paulo Faria Lima

TripAdvisor rating 5.0/5

ClaudioSorocaba Couples - 15/04/2015 TripAdvisor review

Easy access to location, staff is very professional, very attentive and kind, this makes difference. Good room and bathroom, frigobar and safe box. Although it is airplanes route, one's hear nothing, day or night.

Dear Guest, We very much appreciate your comments regarding your stay at the Caesar Business Sao Paulo Faria Lima. At the Caesar Business our staff is dedicated to providing top notch customer service, so the fact that you had an excellent stay, shows that we really did our job! It is truly our pleasure to have made your stay more enjoyable. Our goal is to leave a lasting impression for all our guests. So, we look forward to welcome you back next time! Sincerely, Sébastien de Courtivron Gerente Geral | General Manager Caesar Business Faria Lima

Caesar Business Sao Paulo Faria Lima - review

TripAdvisor rating 3.0/5

marc0tw Business - 16/03/2015 TripAdvisor review

In general the staff are friendly. The man anchorage of the breakfast, Francisco, gets top marks for his professionalism and cheery welcome. The location is excellent. The wi-fi, on the other hand is appalling. I have had to leave my room and go to the lobby to try and get a connection! Their accounts staff are slow, often forgetting to send the invoice and credit points to the Accor plan. I have had to remind them several times.

Dear Guest, Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments. Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo. Cordially, Sebastien de Courtivron General Manager Caesar Business Faria Lima

In the heart of the city

TripAdvisor rating 4.0/5

Banschmidt Friends getaway - 10/12/2014 TripAdvisor review

The hotel has an amazing location, near the JK Iguatemi and Vila Olímpia Malls, with a walking distance Starbucks. The place is awesome, with a huge piano lobby and good services. My only critic is with the parking area: the staff was never present to take the cars out or receive them back. A horrible thing when you are in a hurry. I haven't tried the breakfast buffet, but will have that opportunity on my next stay in January.

Dear Guest, Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments. Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo. Cordially, Sebastein de Courtivron General Manager

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