Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,639 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,639 reviews

Customer review rating 1.5/5

Daniel E. L. Business - Confirmed reviews ALL

Sheet was short for my bed size. I had to sleep over mattress.

Daniel, Lamento mucho la incomodidad que ha experimentado durante su estancia, especialmente en lo relacionado con las condiciones de la cama y la limpieza del baño. Esto está muy lejos del estándar que buscamos ofrecer. Le agradezco por compartir su experiencia. Voy a reforzar personalmente la capacitación con el equipo para asegurar que ninguna habitación sea liberada sin que la cama y todas las condiciones estén perfectamente preparadas. Si desea compartir algún detalle adicional, quedo totalmente a su disposición en ju… Atentamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 1.0/5

Sergio H. A. D. C. Business - Confirmed reviews ALL

Terrible experience. I ordered room service and waited 1 hour and 30 minutes with no delivery. I called reception and was told they would check and call me back. Thirty minutes later, no return call. When I called again, I was informed that my order was most likely lost. Eventually, the food arrived—but it was incorrect. I ordered two dishes and received three, Only 2 matched my order. I requested them to speak with the manager in the next day and asked for a clear explanation of what had happened. No one followed up, and it appeared that my request was never escalated to management. Overall, the lack of communication, accountability, and basic service standards was unacceptable. As a result, I will no longer stay at this hotel, and the same applies to my team. For our next event, we will move to another Mercure property in hopes of a better experience.

Sergio, I am truly sorry to read about your experience, especially regarding the room service delay, the incorrect order, and the lack of follow-up after you requested to speak with a manager. This situation clearly fell short of the level of service we want to provide to our guests. I sincerely appreciate you taking the time to describe what happened. Your comments have already been shared with the teams involved so that I can review the situation carefully, particularly the communication failure and the handling of your request for management contact. The experience you described is not acceptable, and it deserves a thorough review. It is also very concerning to know that this experience has affected your decision to stay with us in the future, as well as the plans for your team. Please feel free to contact me directly at ju… if you are open to discussing this further. I remain at your disposal and sincerely hope we may have the opportunity to restore your trust in a future stay. Best regards, Julia Lencina Customer Experience

Customer review rating 4.5/5

Marildes L. D. C. Business - Confirmed reviews ALL

boa

Olá, Marildes! Muito obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Atenciosamente, Julia Lencina Coordenadora D. Customer Experience

Customer review rating 5.0/5

Mary C. D. O. Business - Confirmed reviews ALL

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Olá, Mary! Muito obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Atenciosamente, Julia Lencina Coordenadora d. Customer Experience

Customer review rating 1.5/5

Julian G. S. Business - Confirmed reviews ALL

NOT good.. we arrived at 8 PM and there was no room.. Never happened in my life.

Mr. Julian, I am very sorry to learn about your arrival experience. Arriving at the hotel and not having the room ready, especially at 8 PM, is certainly not the experience we want any guest to have, and I sincerely apologize for the inconvenience caused. We are reviewing internally what happened so we can ensure this does not occur again. If there's anything I can do for you, please feel free to contact me, as I remain entirely at your disposal. Kind regards, Julia Lencina Customer Experience

Other web-users rate our hotel

  • 242 reviews 9.9/10 Location
  • 539 reviews 6.7/10 Room
  • 810 reviews 8.9/10 Service
  • 15 reviews 1.4/10 WiFi
  • 327 reviews 9.3/10 Breakfast
  • 245 reviews 8.6/10 Food
  • 179 reviews 7.2/10 Cleanliness
  • 140 reviews 7.8/10 Amenities

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