Grand Mercure Sao Paulo Vila Olímpia 4 stars

Customer review rating 4.3/5 10,070 reviews
Grand Mercure Sao Paulo Vila Olímpia
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Hotel extras

  • Free WIFI - events and apartments

  • Meeting rooms for social and corporate events, both large and small.

  • CipóRestô restaurant specializing in dishes inspired by Brazilian cuisine.

  • Easy access to the Expo Center Norte and São Paulo Expo. convention centers.

  • Privileged location at the heart of the Vila Olímpia district.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000
são paulo
brazil

Tel: +551121614900

Fax: (+55)11/21614949

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

GPS :-23.595655, -46.684575

Our accommodations

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

STUDIO ROOM with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

SUPERIOR ROOM with twin beds

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

DELUXE ROOM with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

EXECUTIVE ROOM with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

CIPÓRESTÔ

Type of cuisine: Regional

Offering a casual environment, perfect for business or social events. Serving a buffet service from Monday to Friday, and an à la carte service at the weekend. Open from 6am to midnight.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Orfeu

Type of cuisine: Cafe

LOBBY BAR

Photo non contractuelle / Strictly non binding

A cozy environment, perfect for business meetings, happy hour and entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 639

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,070 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,070 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

bad noise isolation on room

Customer review rating 4.3/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

bad noise isolation on room, Im not been picky, I was really bad the isolation between rooms, I could hear an entire phone call

Dear Pablo , Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. We have forwarded your observation about the acoustic isolation to our Maintenance Manager, who is already verifying the improvements. Any case do not hesitate to contact us during your stay, so that we can assist you promptly and monitor the unusual noises. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

The hotel staff is very good...well mannered, courteous and helpful.

Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

I've stayed at this property for many years and am pleased with the hotel. The location is excellent, the hotel is very clean, offering many services, an excellent breakfast and with a very good staff. The rooms on the higher floors that were remodeled a few years ago lack some basic necessities, like a hook to hang a towel in the bathroom (either on the door or on the wall). These rooms also do not have the drawer space that the "older" rooms have. I was told the lower floors are now being remodeled.

Dear Thomas , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us and we have forwarded your compliments to our team! All your other comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience
Customer review rating 4.3/5

Hans Business - 09/02/2020 Confirmed reviews ALL

Staff was great! Room was okay but not good

Dear Hermanus Johannes, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments about the room have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Well located

Customer review rating 4.3/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

This hotel is good enough for my business needs.

Dear Sandra , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Good stay

Customer review rating 4.3/5

Facundo M. Business - 01/02/2020 Confirmed reviews ALL

Very well located, good services and excellent breakfast! Stylish hotel at the center of trendy/business area of Sao Paulo.

Dear David , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Great service overall

Customer review rating 4.3/5

David C. Business - 25/01/2020 Confirmed reviews ALL

I delivered a Porsche training event and I travel extensively so it’s nice to have such support from a nice and cooperative team

Dear David, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excelente

Customer review rating 4.3/5

Martinho F. D. F. J. Business - 13/01/2020 Confirmed reviews ALL

All things working fine and the hotel are in the great location .

Dear Martinho, We are thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and appreciated our location. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Relaxed ~ no stress

Customer review rating 4.3/5

Ana D. P. Business - 13/01/2020 Confirmed reviews ALL

Even though when I got there my reserve was cancelled by a technical issue of the hotel, I pretty much enjoyed my stay. Breakfast was good. The staff was very nice. And it was a very relaxed environment to arrive after a long day at work

Dear Ana Diaz, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Nice hotel/ Great Location

Customer review rating 4.3/5

Paulo Business - 24/12/2019 Confirmed reviews ALL

Location is amazing. Really close to the shopping mall, bars, restaurants, etc.

Dear Paulo, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Very Good Hotel

Customer review rating 4.3/5

Sahebrao J. Business - 23/12/2019 Confirmed reviews ALL

I really enjoyed my stay in your hotel. Everything was good including Food, Infrastructure and People around serving here.

Dear Sahebrao, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

check in and out processes very slow

Customer review rating 4.3/5

Ricardo B. Couples - 17/12/2019 Confirmed reviews ALL

Very confortable room Few people in the check in and out processes Water bottle very expensive

Dear Ricardo, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Disappointed

Customer review rating 4.3/5

Anonymous Business - 14/12/2019 Confirmed reviews ALL

The room was fine and the staff were nice. But the room service food was absolutely terrible. And the air conditioning in my room didn’t work properly.

Dear Matthew, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Nice and quiet rest

Customer review rating 4.3/5

Octavio Business - 11/12/2019 Confirmed reviews ALL

Hotel is great, breakfast could improve a bit by serving regular coffee instead of soluble. Overall a good experience and really quiet and above average quality rooms.

Dear Octavio, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience
Customer review rating 4.3/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

The hotel is ok, but when arriving a bit early it was a struggle because I couldnt have an early check in so had to wait for around 3 hours, if I had not ask nobody approched me to inform me that they had a room or anything.

Dear Guillermo, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Regarding the early check-in, allow me to inform that we had no room available at that time. In cases of early arrival we always advise to guarantee the guestroom a night before, to assure a flawless experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Great

Customer review rating 4.3/5

Ricardo C. Business - 07/12/2019 Confirmed reviews ALL

Everything was good. I dont have any complains.

Dear Ricardo , Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Invoicing was not OK

Customer review rating 4.3/5

Norbert S. Business - 06/12/2019 Confirmed reviews ALL

Room OK, breakfast OK. Unfortunately – when checking in – you did not block a amount of 3000 BRL from my credit card but directly charged my credit card with that amount. When checking out I informed your check-out desk staff about that fault and they promised to credit the difference again to my credit card (around 250 BRL). Until today NO credit is booked on my credit card account. Although sent a e-mail 2 days ago to the Hotel no response. Not acceptable!

Dear Mr. Norbert , Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. I received the information that the difference has already been credited. If you have any other requests, please let me know. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

SP Final de Semana

Customer review rating 4.3/5

Beethoven D. O. Business - 03/12/2019 Confirmed reviews ALL

Otima

Olá Beethoven, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
Customer review rating 4.3/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

Impeccable

Dear Marc, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Great accommodation and service

Customer review rating 4.3/5

Chatchai C. Business - 27/11/2019 Confirmed reviews ALL

From the minute we checked in the hotel until the minute we checked out was extremely satisfied.

Dear Chatchai, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
Customer review rating 4.3/5

Thiago B. C. Couples - 26/11/2019 Confirmed reviews ALL

Staff extremely friendly.

Olá Thiago, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
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