Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,593 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,593 reviews

Customer review rating 4.0/5

Francisco J. R. G. Business - Confirmed reviews ALL

The breakfast lounge at the Grand Mercure truly stands out, not only for the quality and variety of the food, but above all for the exceptional service provided by the team each morning. The staff are consistently warm, attentive, and genuinely welcoming. From the moment you arrive, they make you feel valued and well taken care of. They are always attentive to small details, quick to offer assistance, and remarkably polite and professional in their interactions. What makes the experience special is their natural friendliness — it never feels forced. They anticipate needs, remember preferences, and create a relaxed and pleasant atmosphere that sets a positive tone for the day. A sincere thank you to the entire breakfast team for their dedication and kindness. Their attitude and service make a real difference.

Dear Mr. G., We appreciate very much your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. I am happy to hear that you enjoyed the time that you stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Julia Lencina Coordinator of Customer Experience

Customer review rating 3.0/5

Bahadir D. Business - Confirmed reviews ALL

AC was too loud. Room was clean. Everyday maintained but too less light and dark room.

Dear Bahadir D., Thank you for taking the time to tell us about your experience at the Grand Mercure Sao Paulo Vila Olimpia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your feedback will be shared with our Maintenance Team, who will make every effort to address the issues you mentioned.We hope to have the opportunity to welcome you again in the near future and provide you with the excellent experience Sincerely, Julia Lencina Coordinator of Customer Experience

Customer review rating 0.5/5

Pablo J. Business - Confirmed reviews ALL

My room was not ready (despite being charged the "cancelation fee"), they did not clean the room the first day and then in check out they double charge me a night and took 30 min to revert the charge into my credit card.

Customer review rating 3.0/5

Prashant K. P. Business - Confirmed reviews ALL

Clear lack of communication among hotel staff causing problems to guests

Prashant, thank you for taking the time to share your feedback and evaluate your stay. I appreciate you highlighting the concerns related to communication among the team, cleaning services, and the handling of special requests. I would really like to better understand which specific situations you experienced as a lack of communication, so I can act more assertively and address them properly. Your input is very valuable, and I remain fully at your disposal should you wish to share more details. You may contact me directly at ju… Sincerely, Julia Lencina Customer Experience

Customer review rating 4.5/5

Sirlei F. M. Couples - Confirmed reviews ALL

Comfortable and quiet rooms in a very nice neighborhood.

Sirlei, Muito obrigada por dividir sua experiência conosco! Agradeço seu comentário sobre a velocidade do wi-fi, um ponto super importante para a experiência dos hóspedes. Será um prazer recebê-la novamente. Esperamos que volte em breve. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Other web-users rate our hotel

  • 230 reviews 9.9/10 Location
  • 520 reviews 6.7/10 Room
  • 786 reviews 8.9/10 Service
  • 15 reviews 1.4/10 WiFi
  • 322 reviews 9.3/10 Breakfast
  • 239 reviews 8.9/10 Food
  • 174 reviews 6.9/10 Cleanliness
  • 136 reviews 7.5/10 Amenities

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