Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,514 reviews

Grand Mercure Sao Paulo Vila Olímpia - Image 1
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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,514 reviews

Customer review rating 4.5/5

Frank E. Business - Confirmed reviews ALL

Frank, Thank you very much for sharing your experience with us. I am glad to know that you enjoyed our location and that our team made a positive impression during your stay. I also appreciate your ratings regarding breakfast, cleanliness, check-out and wi-fi. Your feedback is very important for us to continue improving the guest experience. It will be a pleasure to welcome you back on a future visit to São Paulo. Sincerely, Julia Lencina Customer Experience

Customer review rating 4.0/5

Alcysio C. N. Business - Confirmed reviews ALL

Olá, Alcysio, Muito obrigada por dedicar um tempo para compartilhar seu feedback conosco. Lamentamos que sua experiência não tenha atendido às expectativas, especialmente em relação ao atendimento no período da manhã. Entendemos a importância de um serviço ágil, principalmente para hóspedes com compromissos logo no início do dia. Já estamos em contato com as equipes responsáveis para aprimorar a eficiência do atendimento, bem como ampliar a variedade de opções saudáveis em nosso café da manhã. Trabalhamos continuamente para oferecer experiências de excelência e esperamos ter a oportunidade de recebê-lo novamente para uma estadia ainda melhor. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 4.5/5

Adriano S. Business - Confirmed reviews ALL

Sr. Adriano, Obrigada por compartilhar sua avaliação! Estamos contentes que você tenha apreciado mais uma estada. Agradeço também sua nota em relação à seleção de café da manhã, assim como WIFI. Já encaminhei para os responsáveis pelas áreas. Esperamos vê-lo novamente em breve. É sempre um prazer recebê-lo. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 4.0/5

Jones S. Business - Confirmed reviews ALL

Dear Mr. Jones, Thank you very much for sharing your experience with us. I am glad to know that you had a positive stay during your two weeks with us! It was a pleasure to host you. I also appreciate your comment regarding the Wi-Fi speed. Your feedback is important and will be shared with the team so we can continue working on improvements. We hope to welcome you back soon for an even better experience. Sincerely, Julia Lencina Customer Experience

Customer review rating 4.0/5

Cassio M. Business - Confirmed reviews ALL

Dear Mr. Cassio, Thank you very much for sharing your feedback with us. It is always a great pleasure to welcome you to Grand Mercure, and we're happy to know that we remain your preferred choice in São Paulo! I am sorry to read about your discomfort with the air conditioning and the bedding. Regarding the temperature setting, this is indeed part of the current configuration of our system, but I have carefully noted your suggestion for future improvements. I also understand your point about the duvet, and I will add to your guest profile that you prefer a lighter sheet instead of the duvet setup. Please feel free to contact me directly whenever you need anything before or during your stay. I would also be grateful if, on your next visit, you could share your feedback with me so I can make sure this arrangement is exactly what you prefer. If not, please let me know and I'll try to be as accommodating as possible! Thank you as well for your comment regarding the room lighting. This is also an item we are currently reviewing, and your perception is very valuable to us. It is always an enormous pleasure to have you with us, and we are already looking forward to your next visit. Warm regards, Julia Lencina Customer Experience

Other web-users rate our hotel

  • 228 reviews 9.9/10 Location
  • 513 reviews 6.1/10 Room
  • 749 reviews 9/10 Service
  • 13 reviews 1.6/10 WiFi
  • 306 reviews 9.2/10 Breakfast
  • 238 reviews 8.6/10 Food
  • 162 reviews 7.1/10 Cleanliness
  • 139 reviews 7.9/10 Amenities

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