Mercure Sao Paulo Vila Olimpia 4 stars

Customer review rating (ALL Rating) 4.3/5 1,847 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym.

  • Multiple event rooms for your corporate meetings

  • No charge for children aged 18 and under accompanied by their parents

  • 11-minute drive to Sao Paulo Congonhas Airport

  • 17-minute drive to Imigrantes Highway

Our accommodation(s)

Hotel location

Mercure Sao Paulo Vila Olimpia

Rua Santa Justina, 210, Vila Olimpia, SAO PAULO - SP
04545041 SAO PAULO
Brazil

GPS:-23.59466, -46.67497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LA FORCHETTA

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,847 reviews

TripAdvisor Rating  4.0/5  1,303 reviews

Customer review rating 3.0/5

Carlos H. A. D. S. Families - Confirmed reviews ALL

​"I recently stayed at this hotel and had a mixed experience. On the positive side, the location is excellent, making it very easy to get around, and the room itself was comfortable and well-appointed. ​However, there were some significant issues during my stay. There was a noticeable amount of construction dust, which was quite unpleasant. I made a reservation stating that my family was allergic. More importantly, the air conditioning unit was leaking water. Although I brought this to the staff's attention, the issue was unfortunately not resolved and the unit continued to leak for the duration of my stay. While the hotel has great potential due to its location and room quality, the maintenance and responsiveness need improvement."

Dear Mr C. S., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Vila Olimpia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Cavaciocchi Gerente Geral Mercure São Paulo Vila Olimpia

Customer review rating 4.5/5

Rogerio A. Business - Confirmed reviews ALL

Excelent.

Prezado Sr Rogerio, Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Beatriz Cavaciocchi Gerente Geral Mercure São Paulo Vila Olimpia

Customer review rating 5.0/5

Katia R. Families - Confirmed reviews ALL

I had a wonderful experience at the hotel. Accomodations were excellent! Fantastic breakfast, great location, wonderful staff. Highly recommend!.

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Vila Olimpia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure SP Vila Olimpia

Customer review rating 4.5/5

Mikael F. R. J. Families - Confirmed reviews ALL

Plenamente adequada ao perfil do hotel

Prezado Sr Mikael, Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Beatriz Cavaciocchi Gerente Geral Mercure São Paulo Vila Olimpia

Customer review rating 2.5/5

Gregory A. W. Business - Confirmed reviews ALL

Older facility. Needs updating.

Mr Gregory, good afternoon! We are very sorry that your experience was not as you expected. Thank you for sharing your feedback, it is essential for us to correct mistakes and improve our service. Francine Andrade Assistant Manager Mercure São Paulo Vila Olimpia

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Other web-users rate our hotel

  • 326 reviews 9.3/10 Location
  • 676 reviews 6.5/10 Room
  • 610 reviews 6.9/10 Service
  • 17 reviews 5.4/10 WiFi
  • 304 reviews 7.5/10 Breakfast
  • 248 reviews 6.2/10 Cleanliness
  • 143 reviews 7.4/10 Food

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