Great hotel! The employees were very nice and professional. The room very clean. Excellent breakfast.

My faucet was spraying water in all direction, but down to the sink. The door to the staircase was looked on the grounf floor, staff members were unable to unlock it with their cards, so guests were unable to use the stairs. Hotel was fully booked and guests were waiting in line for 15, 20 minutes to get into the elevator. If a fire emergency happend at the building, things would get really ugly. One really good thing: breakfast!

It was a nice experience.

The hotel is located in a nice neighbourhood of São Paulo, at walking distance from Vila Nova Conceição, with its beautiful surroundings and good restaurants. The hotel is reasonably comfortable, the room is clean, and the breakfast buffet offers a selection of breads, cakes, and savoury dishes.

dentro do esperado

Mercure São Paulo Vila Olímpia is a very good deal: great location, great hotel infrastructure.

I’ve been at this unit for several times and it is always unremarkable

I liked a lot The room structure, cleaning, majority of the services (reception, swimming pool, car parking, security), friendliness of employees overall, swimming pool, restaurant and food I didn’t like 1) The room key mechanism. I can certainly say it doesn’t work half way f the time meaning it doesn’t open the door approximately and we had to get downstairs to change the card. It is really painful and way below the hotel standards. 2) Sauna: this is something I really enjoy doing but the wet one was broken and took days to get fixed. In the end I couldn’t really use it more than once. Furthermore employees should know it generally takes at least 30 min to be really hot and enjoyable, but not only 10 min like they believed all the time. So the dynamics to offer the service needs to be revisited. 3) The noise from the room next to us: for something like 5 days of our stay we had a really noisy family next door, although we complained a couple of times the problem was only resolved when they left. This could probably be fixed by allocating them (or us) with some distance between rooms, or even making more clear the hotel rules & regulations people need to abide to, or even charging fines from these types of guests, etc All in all I would stay in the hotel again, but only if these issues were fixed (I hope next time I call to make a reservation - within around 4 months) the attendee immediately recognizes these issues and can assure me that they were already fixed. Thank you, kind regards

Terrible experience, took so long at reception to get a room, but the worse part was the bathroom of my suite got flooded when I took a shower. I had to change the suite, such bad situation.

I missed my flight and got back to the hotel to spend the final night and I was denied because my cards could not work. i pleaded to sort out in the morning but I was denied access. left painfully at 2am. i was not happy at all especially having stayed there for 4/5 days

Central location not far from shopping centers and some attractions. Nice room, very friendly and helpful staff, very good breakfast. However, still no bill received because of local computer problems.

This hotel is located in a nice neighbourhood with lots of great restaurants. The hotel itself is a little old but they must have painted my room recently. There was no door latch on my room. I guess it was removed to paint the door. My room was on the 24th floor and have a great view of the city especially at night. Reception was friendly and service in their restaurant was excellent. Breakfast was okay and the waiter although he spoke little English we go along very well. He was helpful when I asked for a cheese omelet. He selected cheese from the buffet and gave it to the chef in the kitchen. That was nice. Overall a good business hotel.

Excellent service. The room is good, but I didn't like the bathroom very much (toilet seat lid didn't stand up and water temperature changes suddenly during shower). Restaurants, bars and markets close to the hotel. Berrini area close to the neighborhood. Gym and breakfast OK

The location is perfect, the rooms have great space, and the breakfast is amazing. The staff are very gentle, the gym is quite complete with treadmills, transports and bicycles. The swimming pool is also fantastic.

The hotel deserves compliments for all services, quality of bed, pillows, bath and bedroom, location and price. Just don´t waste your time to make antecipated check-in like I did: they will make you sign all papers again, they will check your credit card, ask for ID, etc, etc. And it is useless to argue with the reception employees about it, as they will not listen to you and come with the excuse that