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Mercure São Paulo Vila Olímpia Hotel 4 stars

Customer review rating 4.3/5 10,356 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Vila Olimpia Hotel
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+ 13 Services

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym.

  • Multiple event rooms for your corporate meetings

  • No charge for children aged 18 and under accompanied by their parents

  • 11-minute drive to Sao Paulo Congonhas Airport

  • 17-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Vila Olímpia Hotel

Rua Santa Justina, 210
Vila Olimpia
SAO PAULO - SP
04545041 são paulo
brazil

Tel: +551130896222

Fax: (+55)11/30896228

Check-in from 12h00

Check out up to 12h00

  • ESTAÇÃO FARIA LIMA :  4 - Amarela

  • ESTAÇÃO VILA OLIMPIA :  Estação Chacara Campo Belo - Lilas

  • By plane

    AEROPORTO INT. DE GUARULHOS At 32km / 19.89 miles

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles

  • By plane

    GUARULHOS AIPORT At 35km / 21.75 miles

  • By plane

    SAO PAULO CONGONHAS At 7km / 4.35 miles

GPS :-23.594672, -46.674637

Our accommodation(s)

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

Our restaurants and bars

LA FORCHETTA

Type of cuisine: International

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LA FORCHETTA

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 142

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,356 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,116 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Dentro do esperado

Customer review rating 4.0/5

Eduardo Business - 26/07/2021 Confirmed reviews ALL

Nada de especial, estada dentro do esperado.

Prezado Sr. Eduardo, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

excellent acommodations

Customer review rating 4.5/5

N/a Business - 22/06/2021 Confirmed reviews ALL

as expected except for a very delayed check in

Prezado Sr. Antonio, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Located is Good!

Customer review rating 3.5/5

Wagner B. Friends - 10/06/2021 Confirmed reviews ALL

the room is clean and biggest space but on second floor have little noise of the road. breakfast I think need improvement. don't have many options.

Prezado Sr. Wagner, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Okay

Customer review rating 3.0/5

Anonymous Couples - 05/06/2021 Confirmed reviews ALL

Operations are a bit rough at the Mercure Olimpia. The key cards malfunction in the elevator about 60% of the time, and never work in the pool/gym access area. Although we booked our room for 2 people, when we arrived it was only stocked with a single towel. Also, it was a bit mildewy behind the refrigerator in our room.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Vila Olimpia

Great Staff

Customer review rating 5.0/5

Vicente R. Families - 14/03/2021 Confirmed reviews ALL

The staff is just great... Room service amazing!! Done by an upscale Italian restaurant, food is amazing. Front desk to house keeping... all 100❤️

Prezado Sr. Vicente, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Excellent service

Customer review rating 5.0/5

Chris Business - 14/02/2021 Confirmed reviews ALL

We stayed for almost a month at this hotel. Everyone was wonderful, from the housekeepers to the receptionists. The only aspect that wasn't so great was the breakfast. It could be improved.

Prezada Sra. Christiana, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Good stay

Customer review rating 4.5/5

Anonymous Business - 03/02/2021 Confirmed reviews ALL

Experience was very nice, except for the coffee was delivered wrongly to another apartment and we have to wait some time.

Prezada Sra. Livia, Agradecemos por nos contar sobre a sua experiência no Mercure SP Vila Olimpia. Seus comentários serão compartilhados com nossas equipes. Tenha a certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

good

Customer review rating 5.0/5

Anonymous Families - 30/12/2020 Confirmed reviews ALL

gooooood....

Olá Sr. Nicolas, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões positivas. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Good location

Customer review rating 4.0/5

Ed Solo - 17/12/2020 Confirmed reviews ALL

The room was very comfortable, great bed, cable tv has many channels to choose from, including sports, business news and movies. The only complaint is the check-in procedure is extremely slow: despite the fact that I am a gold member, and paid for the stay online, they printed 3 or 4 pages of paper, and collected 5 signatures.... the whole process took at least 10-15 minutes (including waiting in line for 2 people checking out)... I stay in hotels/airbnbs about 365 days a year, and i can safely say the check-in process needs significant improvement.

Dear Mr. Eduardo, We appreciate to receive your comments regarding your stay at the Mercure Vila Olimpia. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia

Boa estadia

Customer review rating 4.5/5

Jairo A. Business - 15/12/2020 Confirmed reviews ALL

Nada de negativo a declarar.

Olá Sr. Jairo, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. Seu comentário relacionado ao atendimento e variedade de frutas foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja mais agradável que a anterior. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Wonderful room!

Customer review rating 5.0/5

Gustavo S. Couples - 13/12/2020 Confirmed reviews ALL

To be honest, I didn’t expect the room to be so good. When I got in, it was very good, very well maintained and cozy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure SP Vila Olimpia

Good stay

Customer review rating 4.5/5

Thiago T. S. Families - 07/12/2020 Confirmed reviews ALL

the messenger is needed.

Olá Sr. Thaigo, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões de nossos hóspedes. Devido as restrições impostas pela pandemia estamos trabalhando temporariamente sem o serviço de mensageria, esperamos poder retormar em breve. Cordialmente, Cristiane Távora Subgerente Mercure SP Vila Olimpia

Loved to stay there

Customer review rating 5.0/5

Antony B. Business - 25/11/2020 Confirmed reviews ALL

I like the location of the hotel , the staff is very helpful and friendly. I will come back for sure and recommend to my friends also. Thank you

Dear Mr. Antony, We appreciate your comments regarding your stay at Mercure Vila Olimpia. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia
Customer review rating 4.0/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

You can improve the balance between price and quality

Olá Sr. Rfael, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. Seu comentário relacionado ao disponibilidade de wifi foi muito importante para nós mas infelizmente na data estavamos sem disponibilidade devido a alta ocupação. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Good stay

Customer review rating 4.0/5

Cesar Business - 19/11/2020 Confirmed reviews ALL

In overall was a good stay, but the shower (temperature of water) was unstable. Some times hot and sometimes cold.

Olá Sr. Cesar, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. Seu comentário relacionado a oscilação de temperatura do chuveiro foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo em um futuro próximo. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Highly recommended

TripAdvisor rating 4.0/5

pecod2019 Friends getaway - 01/12/2019 TripAdvisor review

Central location not far from shopping centers and some attractions. Nice room, very friendly and helpful staff, very good breakfast. However, still no bill received because of local computer problems.

We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Emylli Ferraz Coord de Recepção Mercure SP Vila Olimpia

Good business hotel

TripAdvisor rating 4.0/5

Chris P Business - 25/09/2019 TripAdvisor review

This hotel is located in a nice neighbourhood with lots of great restaurants. The hotel itself is a little old but they must have painted my room recently. There was no door latch on my room. I guess it was removed to paint the door. My room was on the 24th floor and have a great view of the city especially at night. Reception was friendly and service in their restaurant was excellent. Breakfast was okay and the waiter although he spoke little English we go along very well. He was helpful when I asked for a cheese omelet. He selected cheese from the buffet and gave it to the chef in the kitchen. That was nice. Overall a good business hotel.

Dear Christopher Peitchinis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Nice Stay

TripAdvisor rating 4.0/5

paulanejaim15 Business - 24/07/2019 TripAdvisor review

Excellent service. The room is good, but I didn't like the bathroom very much (toilet seat lid didn't stand up and water temperature changes suddenly during shower). Restaurants, bars and markets close to the hotel. Berrini area close to the neighborhood. Gym and breakfast OK

Dear Paula, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Great hotel and location.

TripAdvisor rating 5.0/5

Robie_1974 Family - 12/12/2018 TripAdvisor review

The location is perfect, the rooms have great space, and the breakfast is amazing. The staff are very gentle, the gym is quite complete with treadmills, transports and bicycles. The swimming pool is also fantastic.

Hi Robie_1974. Thank you for your great feedback. We are pleasure to receive you. We are looking forward to seeing you again. Wayner - deputy manager

A nice weekend, almost ruined by the reception.

TripAdvisor rating 3.0/5

jorgebarrosneto Family - 08/08/2018 TripAdvisor review

The hotel deserves compliments for all services, quality of bed, pillows, bath and bedroom, location and price. Just don´t waste your time to make antecipated check-in like I did: they will make you sign all papers again, they will check your credit card, ask for ID, etc, etc. And it is useless to argue with the reception employees about it, as they will not listen to you and come with the excuse that

Dear Mr. Jorgebarrosneto. Thank you for your review. We would like to clarify that even with check in on line the identification at the hotel reception, through document is mandatory so there is no problem in the stay. Thank you very much. Wayner - Deputy Manager

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