Mercure Sao Paulo Vila Olimpia Hotel

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Mercure Sao Paulo Vila Olimpia Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,185 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym.

  • Multiple event rooms for your corporate meetings

  • No charge for children aged 18 and under accompanied by their parents

  • 11-minute drive to Sao Paulo Congonhas Airport

  • 17-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Vila Olimpia Hotel

Rua Santa Justina, 210, Vila Olimpia, SAO PAULO - SP
04545041 SAO PAULO
Brazil

Telephone +55 11 3089-6222

Fax +55 11 3089-6228

Contact email

  • ESTAÇÃO FARIA LIMA:  4 - Amarela

  • ESTAÇÃO VILA OLIMPIA:  Estação Chacara Campo Belo - Lilas

  • By plane

    AEROPORTO INT. DE GUARULHOS At 32km / 19.89 miles

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles

  • By plane

    GUARULHOS AIPORT At 35km / 21.75 miles

  • By plane

    SAO PAULO CONGONHAS At 7km / 4.35 miles

GPS:-23.594672, -46.674637

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA FORCHETTA

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Our accommodation(s)

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

Our guest reviews

Our guest reviews for
Mercure Sao Paulo Vila Olimpia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,185 reviews

TripAdvisor Rating  4.0/5  1,132 reviews

Lovely stay

Customer review rating 5.0/5

Carlos M. Solo - Confirmed reviews ALL

Faultless

Dear Carlos , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ueslei André Subgerente

Well located. Thanks

Customer review rating 4.5/5

Sergi C. Business - Confirmed reviews ALL

Correct and confortable

Dear Sergio C. We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ueslei Andre

well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Breakfast was great, only a bit crowded and some items were not refilled. Could put instructions in coffee machine. Cakes and other sweets in breakfast like chocolate mousse could improve. A restaurant like la forchetta should not use hidrogenated chocolate for a mousse for instance. Otherwise, room was great, staff was friendly and hotel was super clean.

Dear Luisa Chitolina We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ueslei André

Well located and good stay as usual

Customer review rating 5.0/5

Fabricio V. Families - Confirmed reviews ALL

Well located and good stay as usual

Dear Fabricio Alves V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ueslei Andre

Excellent staff.

Customer review rating 5.0/5

Sph Business - Confirmed reviews ALL

I had a great experience and will definitely come back!

legal

Customer review rating 4.5/5

Cristian Couples - Confirmed reviews ALL

boa

Prezado Sr. Cristian, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Not a positive experience

Customer review rating 1.5/5

Pedro Business - Confirmed reviews ALL

Rooms have been refurbished however windows are old and do not have sound proofing. As hotel sits on the flight route of Congonhas airport, this means waking at 6:30 everyday.

Prezado Sr. Pedro, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Nice option!

Customer review rating 4.0/5

Guga Families - Confirmed reviews ALL

Well located hotel with lots of restaurants and bars nearby. The room infraestructure is good but it could be cleaner. The room was a little dusty and air conditioner was smelling as if it was umidy.

Prezado Sr. Luiz Gustavo, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Seus apontamentos já foram direcionados aos setores responsáveis. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Great hotel!

Customer review rating 5.0/5

Veridiana M. Couples - Confirmed reviews ALL

Hotel is in such a nice area, well located, easy to access but also quiet and calm. The breakfast is good with several options, room is comfortable, very clean and quite big. Overall was a great stay

Prezada Sra. Veridiana, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Excellent accomodations

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Room was perfect upon arrival

Prezado Sr. Antonio, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

good stay

Customer review rating 4.5/5

Rene Couples - Confirmed reviews ALL

good location, safe, clean, comfortable

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Vila Olimpia

Good stay except for the check-in

Customer review rating 4.0/5

Julio N. Business - Confirmed reviews ALL

I always stay at this hotel and was surprised that even after checking in online and requesting a high floor room , I was sent to the first floor by Mr Rafael Rodrigues who told me that there was no online check-in and refused at all to call the hotel manager to solve the issue. The next day I was treated very kindly by the manager who relocated me!

Prezado Sr. Julio, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de informar que no momento do check in, de fato, não haviam apartamentos disponíveis em andares altos. No dia seguinte, com a saída de outros clientes, foi possível fazermos a sua transferência e atender sua preferência. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Highly recommended

TripAdvisor rating 4.0/5

pecod2019 Friends getaway - TripAdvisor review

Central location not far from shopping centers and some attractions. Nice room, very friendly and helpful staff, very good breakfast. However, still no bill received because of local computer problems.

We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Emylli Ferraz Coord de Recepção Mercure SP Vila Olimpia

Good business hotel

TripAdvisor rating 4.0/5

Chris P Business - TripAdvisor review

This hotel is located in a nice neighbourhood with lots of great restaurants. The hotel itself is a little old but they must have painted my room recently. There was no door latch on my room. I guess it was removed to paint the door. My room was on the 24th floor and have a great view of the city especially at night. Reception was friendly and service in their restaurant was excellent. Breakfast was okay and the waiter although he spoke little English we go along very well. He was helpful when I asked for a cheese omelet. He selected cheese from the buffet and gave it to the chef in the kitchen. That was nice. Overall a good business hotel.

Dear Christopher Peitchinis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Nice Stay

TripAdvisor rating 4.0/5

paulanejaim15 Business - TripAdvisor review

Excellent service. The room is good, but I didn't like the bathroom very much (toilet seat lid didn't stand up and water temperature changes suddenly during shower). Restaurants, bars and markets close to the hotel. Berrini area close to the neighborhood. Gym and breakfast OK

Dear Paula, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Great hotel and location.

TripAdvisor rating 5.0/5

Robie_1974 Families - TripAdvisor review

The location is perfect, the rooms have great space, and the breakfast is amazing. The staff are very gentle, the gym is quite complete with treadmills, transports and bicycles. The swimming pool is also fantastic.

Hi Robie_1974. Thank you for your great feedback. We are pleasure to receive you. We are looking forward to seeing you again. Wayner - deputy manager

A nice weekend, almost ruined by the reception.

TripAdvisor rating 3.0/5

jorgebarrosneto Families - TripAdvisor review

The hotel deserves compliments for all services, quality of bed, pillows, bath and bedroom, location and price. Just don´t waste your time to make antecipated check-in like I did: they will make you sign all papers again, they will check your credit card, ask for ID, etc, etc. And it is useless to argue with the reception employees about it, as they will not listen to you and come with the excuse that

Dear Mr. Jorgebarrosneto. Thank you for your review. We would like to clarify that even with check in on line the identification at the hotel reception, through document is mandatory so there is no problem in the stay. Thank you very much. Wayner - Deputy Manager

Location

TripAdvisor rating 4.0/5

eduardopsilva2018 Families - TripAdvisor review

Great location, close to shopping out of the city center, next to Ibirapuera park and and close to several restaurants. Close to several buildings with commercial offices of large companies in various areas of operation. Public transport with easy access.

Thank you for your great feedback. We are pleasure to receive you. We are looking forward to seeing you again. Emylli Ferraz - Mercure Vila Olimpia

Very good experience, excellent swimming pool

TripAdvisor rating 5.0/5

352fabianf Couples - TripAdvisor review

The swimming pool is excellent, as well as the room. Restaurant is also very good, impeccable service and very professional staff. On the negative side, I have been charged with two daily rates for parking use, while i have only stayed in the hotel for more or less 26 hours, so 1 daily rate for using the parking only for 2 extra hours during a Sunday! Frankly speaking, i cannot say whether it is unfair or not, but i find it excessive, especially considering i was a guest (not only a user of the parking), and also had other expenses at the hotel (breakfast AND lunch at the restaurant) I know other hotel located in the same region, same or higher category, that does not charge any parking cost to hotel guests.I think you should consider a revision of your policy regarding parking cost

LOCATION E CLUB ACCORS

TripAdvisor rating 4.0/5

JulianaP1740 Families - TripAdvisor review

location and club accors program is very good simple hotel but cleanliness is very well the value is great because i am a member of the club accors and i find this hotel in booking site serviço demorado na recepção do hotel, não encontravam nossa reserva

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