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Mercure São Paulo Vila Olímpia Hotel 4 stars

Customer review rating 4.3/5 9,809 reviews
Mercure São Paulo Vila Olímpia Hotel
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Hotel extras

  • Wellness area with a pool, fitness center, sauna and beauty salon.

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Vila Olímpia Hotel

Rua Santa Justina, 210
Vila Olimpia
SAO PAULO - SP
04545041
são paulo
brazil

Tel: +551130896222

Fax: (+55)11/30896243

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTAÇÃO FARIA LIMA :   4 - Amarela

  • By plane

    AEROPORTO INT. DE GUARULHOS At 32km / 19.89 miles

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles

  • By plane

    GUARULHOS AIPORT At 35km / 21.75 miles

  • By plane

    SAO PAULO CONGONHAS At 7km / 4.35 miles

GPS :-23.594672, -46.674637

Our accommodations

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

Privilege Apartment - king-size bed - views of São Paulo

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Superior Apartment - king-size bed - views of São Paulo

  • Max. number of persons: 2
  • Area: From 25m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment - twin beds - views of São Paulo

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Apartment - Queen-Size Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Apartment - Twin Beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite - Queen size bed and sofa bed - View of São Paulo

  • Max. number of persons: 3
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite - 2 single beds + 1 sofa-bed - View of São Paulo

  • Max. number of persons: 3
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Apartment - King size bed - São Paulo view

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

LA FORCHETTA

Type of cuisine: International

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FORCHETTA

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 142 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,809 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,102 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very well located

Customer review rating 4.3/5

Andrea N. Business - 30/01/2020 Confirmed reviews ALL

air conditioner was not working appropriate.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mario Apollo Frohlich Gerente Geral Mercure Vila Olimpia

Ok.correct

Customer review rating 4.3/5

Janio Couples - 25/01/2020 Confirmed reviews ALL

Everything's ok and good

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

Disappointing stay

Customer review rating 4.3/5

Anonymous Solo - 17/01/2020 Confirmed reviews ALL

Room was pretty regular, but appliances such as shower and faucet were really old. The faucet did not turn off unless you applied a lot of strength to it (an older person would not be able to turn it off). Elevators broke everyday that I was there. Straws ban is a good initiative.

Dear Julia G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia
Customer review rating 4.3/5

Juan M. Business - 06/01/2020 Confirmed reviews ALL

good experience

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

average

Customer review rating 4.3/5

Carlos S. Business - 16/12/2019 Confirmed reviews ALL

I got lights blackout, Room was noisy (fridge and control power board), There is a flashing light in the middle of the room ceiling that is completely annoying. Even though service was excellent and food was tasty.

Sr. Carlos, Sua opinião é muito importante para nós para que possamos buscar a melhoria contínua de nossa infra-estrutura, serviço e atendimento. Quanto ao seu comentário sobre as luzes já solicitamos que a manutenção verifique, pois pode ser a luz do ar condicionado sinalizando a função. De qualquer forma iremos tomar as providências cabíveis para que não ocorra novamente. Mais uma vez agradecemos e nós colocamos à disposição; Cordialmente, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Good accommodations, horrible customer service

Customer review rating 4.3/5

Vinicius C. Business - 16/12/2019 Confirmed reviews ALL

This was my first time staying at this hotel. The accommodations were great, but the employees at the reception and breakfast were not pleasant at all. I did not feel welcome. They all had serious countenances the entire time, as if they didn't enjoy their jobs and didn't want to help. I felt like I was doing something wrong the entire time.

Sr. Vinicius C., Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Vila Oliompia. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure SP Vila Olimpia proocuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia
Customer review rating 4.3/5

Jain Solo - 14/12/2019 Confirmed reviews ALL

Stay was good, i stay in a hotel for about 14 days as hotel cost is high so atleast you should have provided the basic facilities like drinking water and all. For normal drinking water also you have to pay 10 rials for 200ml. I don't find it good. Thanks, V.

Dear JAIN V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

good place to rest after a working day

Customer review rating 4.3/5

Heloa Business - 10/12/2019 Confirmed reviews ALL

good place to rest after a working day

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia
Customer review rating 4.3/5

Carina M. Couples - 10/12/2019 Confirmed reviews ALL

Not sure whose fault was it but my reservation didn’t include breakfast and my room had separate beds. It was the first time I booked the reservation with latam pass and these details were not clear at the moment. I feel disappointed.

Sra. Carina, Obrigado por dedicar um tempo para compartilhar seu feedback. Verificamos a reserva novamente e o site que foi feito, não foi o nosso, o mesmo não possui café incluso e tarifa não reembolsável. Indicamos em sua próxima hospedagem efetuar a reserva diretamente nos nossos canais. Atenciosamente, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Great experience.

Customer review rating 4.3/5

Mariana D. F. Business - 10/12/2019 Confirmed reviews ALL

Great experience, the hotel infrastructure is good and all the employees are well trained and willing to help.

Sra. Mariana de F., Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Emylli Ferraz Coordenadora de Recepção Mercure Vila Olimpia

Analise

Customer review rating 4.3/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Boa

Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-lo em breve! Emylli Ferraz Governanta Mercure Vila Olimpia

Good service, modern and clean room

Customer review rating 4.3/5

Anna Couples - 03/12/2019 Confirmed reviews ALL

Everything was clean, the bed was comfortable. It was a pleasant experience.

Sra Anna, Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-la em breve! Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Highly recommended

TripAdvisor rating 4.0/5

pecod2019 Friends getaway - 01/12/2019 TripAdvisor review

Central location not far from shopping centers and some attractions. Nice room, very friendly and helpful staff, very good breakfast. However, still no bill received because of local computer problems.

outrageous front desk asssist

Customer review rating 4.3/5

Marcelo M. Couples - 30/11/2019 Confirmed reviews ALL

The couple guys at front desk didn't know how to react after an error from the concierge that make the reserve for me. When I saw someone need help in english, I instantly helped the new arrivals, person at front desk didn't go so well as explained how to use some words in English, so after that moment, seeing me with my wife he set us in 2 beds not in a king-size bed. Wich in that case I reserved, and I show him the reserve. And he said to me that was no room available to me with king size. I tried in vain explain the situation. Tried to call to Concierge was not available at that time of the night was almost midnight. At peak I was furious I had no other way so I call the cops. Than was a room with a king size available, like magic. At midnight, at the same floor. It was unacceptable. Its disgusting. You don't need to lie. I was helping a new arrivals who doesn't speaks English. YOU MUST TRAIN YOURS EMPLYERS TO NOT LIE AND DEAL WITH PRESSURE OF EXHAUSTED ARRIVALS. I have no plans to host in you chain any time after that.

Worth the stay

Customer review rating 4.3/5

Night I. S. P. Couples - 29/11/2019 Confirmed reviews ALL

Good service, but need to do some maintenance!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Excellent stay

Customer review rating 4.3/5

Julio N. Business - 26/11/2019 Confirmed reviews ALL

Hotel is improving each time I go

Sr. Julio, Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-lo em breve! Emylli Ferraz Governanta Mercure Vila Olimpia

Excellent, highly recommended.

Customer review rating 4.3/5

Anna F. Families - 25/11/2019 Confirmed reviews ALL

Every aspect of our stay in the hotel was perfect. The facilities, the excellent breakfast and most of all the staff were of the highest quality.

Anna F., We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Boa

Customer review rating 4.3/5

Carolina Families - 12/11/2019 Confirmed reviews ALL

Positiva

Prezada Sra. Carolina! Agradecemos seus comentários sobre sua hospedagem conosco e em nos dar a oportunidade de melhorar cada vez mais. Pedimos desculpas pela demora nos atendimentos e esperamos melhor serví-la num futuro próximo. Cordialmente, Ludmilla Leonor Panzette Coordenadora de Recepção Mercure Vila Olimpia

Just one night

Customer review rating 4.3/5

Ana R. Friends - 12/11/2019 Confirmed reviews ALL

It was Ok since I’ve stayed just one night.

Prezada Sra. Ana R.! Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua hospedagem e esperamos vê-la novamente em breve. Cordialmente, Ludmilla Leonor Panzette Coordenadora de Recepção Mercure Vila Olimpia

Very warm welcome with great staff

Customer review rating 4.3/5

Peter Business - 06/11/2019 Confirmed reviews ALL

Despite the limited english the team in the hotel were extremely professional and helpful The food was very good The room was a good size but the cleanliness of the bathroom in particular could have been a little better

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ludmilla Leonor Panzette Coordenadora de Recepção Mercure Vila Olimpia
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