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Mercure São Paulo Vila Olímpia Hotel 4 stars

Customer review rating 4.3/5 10,133 reviews

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Mercure São Paulo Vila Olímpia Hotel
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+ 23 Services

Hotel extras

  • Wellness area with a pool, fitness center, sauna and beauty salon.

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Vila Olímpia Hotel

Rua Santa Justina, 210
Vila Olimpia
SAO PAULO - SP
04545041 são paulo
brazil

Tel: +551130896222

Fax: (+55)11/30896228

Check-in from 12h00

Check out up to 12h00

  • ESTAÇÃO FARIA LIMA :  4 - Amarela

  • ESTAÇÃO VILA OLIMPIA :  Esmeralda

  • By plane

    AEROPORTO INT. DE GUARULHOS At 32km / 19.89 miles

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles

  • By plane

    GUARULHOS AIPORT At 35km / 21.75 miles

  • By plane

    SAO PAULO CONGONHAS At 7km / 4.35 miles

GPS :-23.594672, -46.674637

Our accommodation(s)

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

Privilege Apartment - king-size bed - views of São Paulo

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment - king-size bed - views of São Paulo

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment - twin beds - views of São Paulo

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Apartment - King size bed - São Paulo view

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Apartment - Queen-Size Bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Apartment - Twin Beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

LA FORCHETTA

Type of cuisine: International

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FORCHETTA

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 142 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,133 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,110 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good

Customer review rating 5.0/5

Anonymous Families - 30/12/2020 Confirmed reviews ALL

gooooood....

Olá Sr. Nicolas, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões positivas. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Good location

Customer review rating 4.0/5

Ed Solo - 17/12/2020 Confirmed reviews ALL

The room was very comfortable, great bed, cable tv has many channels to choose from, including sports, business news and movies. The only complaint is the check-in procedure is extremely slow: despite the fact that I am a gold member, and paid for the stay online, they printed 3 or 4 pages of paper, and collected 5 signatures.... the whole process took at least 10-15 minutes (including waiting in line for 2 people checking out)... I stay in hotels/airbnbs about 365 days a year, and i can safely say the check-in process needs significant improvement.

Dear Mr. Eduardo, We appreciate to receive your comments regarding your stay at the Mercure Vila Olimpia. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia

Boa estadia

Customer review rating 4.5/5

Jairo A. Business - 15/12/2020 Confirmed reviews ALL

Nada de negativo a declarar.

Olá Sr. Jairo, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. Seu comentário relacionado ao atendimento e variedade de frutas foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja mais agradável que a anterior. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Wonderful room!

Customer review rating 5.0/5

Gustavo S. Couples - 13/12/2020 Confirmed reviews ALL

To be honest, I didn’t expect the room to be so good. When I got in, it was very good, very well maintained and cozy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure SP Vila Olimpia

Good stay

Customer review rating 4.5/5

Thiago T. S. Families - 07/12/2020 Confirmed reviews ALL

the messenger is needed.

Olá Sr. Thaigo, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões de nossos hóspedes. Devido as restrições impostas pela pandemia estamos trabalhando temporariamente sem o serviço de mensageria, esperamos poder retormar em breve. Cordialmente, Cristiane Távora Subgerente Mercure SP Vila Olimpia

Loved to stay there

Customer review rating 5.0/5

Antony B. Business - 25/11/2020 Confirmed reviews ALL

I like the location of the hotel , the staff is very helpful and friendly. I will come back for sure and recommend to my friends also. Thank you

Dear Mr. Antony, We appreciate your comments regarding your stay at Mercure Vila Olimpia. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia
Customer review rating 4.0/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

You can improve the balance between price and quality

Olá Sr. Rfael, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. Seu comentário relacionado ao disponibilidade de wifi foi muito importante para nós mas infelizmente na data estavamos sem disponibilidade devido a alta ocupação. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Good stay

Customer review rating 4.0/5

Cesar Business - 19/11/2020 Confirmed reviews ALL

In overall was a good stay, but the shower (temperature of water) was unstable. Some times hot and sometimes cold.

Olá Sr. Cesar, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. Seu comentário relacionado a oscilação de temperatura do chuveiro foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo em um futuro próximo. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Disappointed

Customer review rating 2.5/5

Anonymous Couples - 17/11/2020 Confirmed reviews ALL

When we got to the room, there was just 1 towel. Tried to call reception at night and in the morning but no answer. On Check-in they didnt inform that the parking lot was charged, doing it just on our check out. Room is quite nice, but bathroom seems a little bit old. Stayed here instead of Ibis looking for comfort and relaxation, but was disappointed.

Olá Sr. Rodrigo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. Estamos com reformas em diversos andares e logo todos os apartamentos terão uma excelente área de banho. Tenha certeza de que sua avaliação foi compartilhada também com nossas equipes e faremos o possível para melhorar nosso produto e serviços. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo em um futuro próximo. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Terrible infrastructure

Customer review rating 2.0/5

Carlos C. M. Couples - 11/11/2020 Confirmed reviews ALL

We checked in and were directed to a room, we settled and my pregnant wife was already resting when I decided to go take a shower, then I noticed there were no shower, when I went out of the room, I noticed there were no curtain in the windows, what would make us wake up too early. I called reception and they moved us. In the next room, the power plugs of the room were not working, we had to charger computer and phone in the bathroom.

Olá Sr. Carlos, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes, por isso sua avaliação é muito importante para nós. Tenha certeza de que sua avaliação foi compartilhada também com nossas equipes e faremos o possível para melhorar nosso produto e serviços. Esperamos que o reembolso já citado em comunicação anterior já tenha ocorrido nos dados informados para o recebimento. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo em um futuro próximo. Cordialmente, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Good stay

Customer review rating 4.0/5

Eve Business - 23/10/2020 Confirmed reviews ALL

I've had a good time for a quick stay, a cozy room with a comfortable bed, all the security measures taken and a good service overall.

Dear Evelline, We appreciate your comments regarding your stay at Mercure Vila Olimpia. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia

Good stay

Customer review rating 5.0/5

Anonymous Families - 17/10/2020 Confirmed reviews ALL

Very good location and service.

Dear Flavia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Like home

Customer review rating 5.0/5

Paulo S. Business - 29/09/2020 Confirmed reviews ALL

Even with very challenging times, the staff was always amazing. Front desk staff and Mr Gilmar at the forquetta restaurant always tried their best to surprise me during my stay.

Olá Sr Paulo André, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a equipe, especialmente com a recepção e com o colaborador Gilmar e sua equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Cristiane Távora Sub Gerente Mercure SP Vila Olimpia

Well Located, new Baths, etc

Customer review rating 4.0/5

Sergio R. F. R. Business - 10/08/2020 Confirmed reviews ALL

Cool

Olá Sr. Sergio, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões positivas. Sua avaliação será compartilhada com nossas equipes e tenha certeza de que será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Cristiane Távora Sub Gerente

Great Stay @ SP Vila Olimpia with my Family

Customer review rating 5.0/5

Paulo R. Families - 15/03/2020 Confirmed reviews ALL

Despite I am a frequent traveller and ACCOR customer this time you really gave me a very good stay. I congratulate all team. Great room Great service Great millage program. PS: You are a benchmark for Brasilia Gran Mercure whiche has been disaponting me the last 3 stays.

Dear Mr. Paulo, Good evening! We appreciate your comments regarding your stay at Mercure Vila Olimpia. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia

CONFORTABLE

Customer review rating 5.0/5

Katherine Z. Business - 02/03/2020 Confirmed reviews ALL

Great, amazing rooms, breakfast, service and people

Dear Katherine, Good evening!!! We appreciate your comments regarding your stay at Mercure Vila Olimpia. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff, especially with Edson, to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Assistant Manager Mercure SP Vila Olimpia

Very well located

Customer review rating 3.5/5

Andrea N. Business - 30/01/2020 Confirmed reviews ALL

air conditioner was not working appropriate.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mario Apollo Frohlich Gerente Geral Mercure Vila Olimpia

Ok.correct

Customer review rating 4.0/5

Janio Couples - 25/01/2020 Confirmed reviews ALL

Everything's ok and good

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

Disappointing stay

Customer review rating 2.5/5

Anonymous Solo - 17/01/2020 Confirmed reviews ALL

Room was pretty regular, but appliances such as shower and faucet were really old. The faucet did not turn off unless you applied a lot of strength to it (an older person would not be able to turn it off). Elevators broke everyday that I was there. Straws ban is a good initiative.

Dear Julia G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia
Customer review rating 4.5/5

Juan M. Business - 06/01/2020 Confirmed reviews ALL

good experience

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

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