Mercure Sao Paulo Vila Olimpia 4 stars

Customer review rating (ALL Rating) 4.3/5 2,271 reviews

Mercure Sao Paulo Vila Olimpia - Image 1
Mercure Sao Paulo Vila Olimpia - Image 2
Mercure Sao Paulo Vila Olimpia - Image 3
Mercure Sao Paulo Vila Olimpia - Image 4

Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym.

  • Multiple event rooms for your corporate meetings

  • No charge for children aged 18 and under accompanied by their parents

  • 11-minute drive to Sao Paulo Congonhas Airport

  • 17-minute drive to Imigrantes Highway

Our accommodation(s)

Hotel location

Mercure Sao Paulo Vila Olimpia

Rua Santa Justina, 210, Vila Olimpia, SAO PAULO - SP
04545041 SAO PAULO
Brazil

GPS:-23.59466, -46.67497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LA FORCHETTA

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,271 reviews

TripAdvisor Rating  4.0/5  1,198 reviews

Very good stay but we had issues

Customer review rating 1.5/5

Vinicius D. A. V. Business - Confirmed reviews ALL

Very good stay, excellent breakfast. However, there wa a bad side to it. My travel agency somehow failed to pay or paid partially for the stay and the staff asked me not to leave without paying. Legally, I had no obligation to pay for the service we pay the agency to perform and the contract was between the agency and the hotel. I stayed and help to solve the problem. But I felt harassed for a mistake that wasn’t my responsibility.

Prezado Sr. Vinicius, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Vila Olimpia. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Good stay

Customer review rating 4.5/5

Stefano C. S. Business - Confirmed reviews ALL

Excellent service and hospitality Well located

Dear Stefano Canto S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Vila Olimpia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Amazing stay

Customer review rating 5.0/5

Raquek Business - Confirmed reviews ALL

I spent an amazing time at the Mercure in Avila Olimpia.

Dear Raquelmaria, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Vila Olimpia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francine Ruiz Sub Management Mercure SP Vila Olimpia

Good Stay

Customer review rating 5.0/5

Carlos Business - Confirmed reviews ALL

All the staff and facilities were great, the room was very cozy, all the services were working fine, the gym had everything I needed and the pool size was great, the food and the service was great too, I don't have any complaints the staff was super helpful even if they didn't speak english or spanish.

Prezado Sr. Carlos, Agradecemos os seus comentários no seguimento da sua estada no Mercure Sao Paulo Vila Olimpia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Nothing special

Customer review rating 3.5/5

Mariana A. Business - Confirmed reviews ALL

I went on a long stay of one week, I didn't feel special attention of any kind. Details as small as the fact that they did not replace the tea in the room on any day. The cleanliness of the bathroom had opportunities for improvement upon my arrival. The staff in general was not friendly as Brazilians usually are. I only highlight Christian from the Front Office who was empathetic upon my arrival. On the last day I asked if they could coordinate a taxi to the airport and they never responded. The elevator made a noise and moved very strangely. I wouldn't stay again.

Dear Mariana A., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Vila Olimpia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francine Ruiz Sub Management Mercure SP Vila Olimpia

In partnership with TripAdvisor

Other web-users rate our hotel

  • 378 reviews 9.3/10 Location
  • 867 reviews 7/10 Room
  • 845 reviews 7.5/10 Service
  • 29 reviews 4.5/10 WiFi
  • 430 reviews 7.9/10 Breakfast
  • 379 reviews 6.8/10 Cleanliness
  • 200 reviews 8.4/10 Food
  • 146 reviews 4.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo