Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 936 reviews

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Mercure São Paulo JK - Image 1
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Mercure São Paulo JK - Image 3
Mercure São Paulo JK - Image 4
Rua Funchal 111, Vila Olimpia, 04551060 SÃO PAULO, Brazil

Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Book this hotel
Room 1

Suite

Classic Room for disabled guests with 1 doublebed

Photo out of - Classic Room for disabled guests with 1 doublebed

Max. number of persons
2
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 34 m² / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Apartment

Superior apartment with 2 single size beds

Photo out of - Superior apartment with 2 single size beds

Modern and spacious Superior Apartment with 2 single beds, with separate living and sleeping areas for more privacy. Enjoy amenities such as WiFi, an electric kettle, hairdryer, safe and minibar.

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 34'/86 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

Privilege Apartment with 1 double bed

Photo out of - Privilege Apartment with 1 double bed

The Privilege Apartment with 1 double size bed offers maximum comfort! Details to make your stay even more special, such as Nespresso coffee machine, minibar, bathrobe, slippers and other amenities.

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 34'/86 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Slippers

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

FAMILY APARTMENT WITH EQUIPPED KITCHEN

Photo out of - FAMILY APARTMENT WITH EQUIPPED KITCHEN

Superior Apartment with 1 double size bed and equipped kitchen, ideal for those seeking comfort and practicality. With bedroom and living room, WiFi, safe, kitchen with microwave, cooktop and minibar.

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 34'/86 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

Superior apartment with 2 single size beds and equipped kitchen

Photo out of - Superior apartment with 2 single size beds and equipped kitchen

Superior apartment with 2 single size beds and equipped kitchen, ideal for those seeking comfort and practicality. With bedroom and living room, WIFI, safe, kitchen with microwave, cooktop and minibar.

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 34'/86 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 77 rooms
  • 72 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Portuguese

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

One Meeting room

Family

Services for children

  • Children''s TV Channels

Well-being

Piscina Mercure São Paulo JK

  • Outside
  • On site

Mercure São Paulo JK Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 140 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.3 m / 2.3 ft

  • Parking pricing: 5.89 € 35 BRL Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators

Família Castro

Photo out of - Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
Rua Funchal 111, Vila Olimpia, 04551060 São Paulo, Brazil
Telephone +55 11 3046-3920

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Start the day with a delicious buffet breakfast, served in the restaurant from 06:30 to 10:00, Monday to Friday, and from 07:00 to 11:00 on Saturdays and Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  936 reviews

Customer review rating 3.0/5

Cynthia B. F. H. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Rafael E. P. V. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Rosemarie T. E. R. D. Z. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Solomon K. Y. Business - Confirmed reviews ALL

Good afternoon, Thank you for taking the time to review the Mercure SP JK. Your opinion is fundamental for us to improve our facilities and services. We look forward to the opportunity to welcome you again. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 4.0/5

Ali M. I. Business - Confirmed reviews ALL

Good morning, Thank you for taking the time and kindness to review us. Thank you for choosing us as your hotel in São Paulo. We are immensely flattered to know that you enjoyed our facilities, accommodations, and hospitality! We hope to see you again soon! Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 2.0/5

Rafael E. P. V. Business - Confirmed reviews ALL

not good, iĺll not be there again

Customer review rating 5.0/5

Rosemarie T. E. R. D. Z. Business - Confirmed reviews ALL

I could feel every person kind and amiable, the rooms are comfortable enough for a business trip.

Customer review rating 4.5/5

Solomon K. Y. Business - Confirmed reviews ALL

I was very satisfied.

Good afternoon, Thank you for taking the time to review the Mercure SP JK. Your opinion is fundamental for us to improve our facilities and services. We look forward to the opportunity to welcome you again. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 4.0/5

Ali M. I. Business - Confirmed reviews ALL

It was a pleasure staying in your hotel. People at the reception and restaurant were so humble and very cooperative. The rooms were good, but the elevators are somehow confusing for the first time and yet fabulous for security reasons.

Good morning, Thank you for taking the time and kindness to review us. Thank you for choosing us as your hotel in São Paulo. We are immensely flattered to know that you enjoyed our facilities, accommodations, and hospitality! We hope to see you again soon! Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 4.0/5

Renzo J. E. U. Business - Confirmed reviews ALL

It was amazing! Just some wi-fi issues and one time my card was not working but everything else was smooth :)

Good Afternoon, Thank you so much for sharing your experience with us! We are happy to know that you had a pleasant stay. Your opinion is very important to us and we hope to welcome you again soon. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 4.0/5

Lisbeth A. T. Business - Confirmed reviews ALL

I could enjoy much the hotel since I was mostly outside. But It was a comfortable place to come back to after a long day, it felt like home.

Dear Ms. Lisbeth, We are very pleased to know that your experience was positive. We constantly work to ensure the comfort and satisfaction of our guests, and your feedback only reinforces our commitment. We hope to welcome you back to the Mercure SP JK. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 5.0/5

Luciana M. M. D. A. Families - Confirmed reviews ALL

Boa

Boa Tarde Sra. Luciana, Agradecemos imensamente pelo seu feedback positivo! É um prazer saber que conseguimos proporcionar uma experiência excelente durante sua estadia. Até a próxima! Atenciosamente, Morgana dos Santos Coordenadora D. Recepção Mercure SP JK

Customer review rating 4.5/5

Joao G. F. C. Business - Confirmed reviews ALL

Boa

Boa Tarde Sr. João, Muito obrigado por compartilhar sua experiência conosco! Ficamos felizes em saber que você teve uma estadia agradável. A sua opinião é muito importante para nós e esperamos te receber novamente em breve. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.5/5

Veronica R. B. Business - Confirmed reviews ALL

The hot water didn't come out, leaks in the bathroom, soap stuck / Restaurants for lunch terrible...

Dear Veronica, Good afternoon. Mercure hotels always strive to provide the best quality service during your stay, therefore your opinion is fundamental for us to improve every day. Thank you for your comments and we hope to regain your trust for a future stay. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 4.5/5

Mariana S. P. Families - Confirmed reviews ALL

Nice facilities and not too far from the shopping mall

Boa Tarde Sra. Mariana, Muito obrigado por compartilhar sua experiência conosco! Ficamos felizes em saber que você teve uma estadia agradável. A sua opinião é muito importante para nós e esperamos te receber novamente em breve. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 5.0/5

Diana E. T. A. Business - Confirmed reviews ALL

Very nice hotel. Well located and easy to access. Staff was very friendly, specially for breakfast. Breakfast is worth it, lots of options and very fresh.

Boa Tarde Sra. Diana, Agradecemos imensamente pelo seu feedback positivo! É um prazer saber que conseguimos proporcionar uma experiência excelente durante sua estadia. Será um prazer recebê-lo novamente em breve. Até a próxima! Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.5/5

Marco A. N. M. Business - Confirmed reviews ALL

Need to improve Wi-Fi

Prezado Sr. Marcos, Boa Tarde! Agradecemos por ter dedicado o seu tempo para escrever sobre sua experiência em relação aos nossos serviços, sua opinião é fundamental para que possamos tomar as medidas necessárias para melhorias nos pontos informados. Pedimos desculpas e esperamos reconquistar a sua confiança para que nos dê a oportunidade de recebe-lo novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 4.0/5

Igor M. M. Business - Confirmed reviews ALL

I am a recurrent customer of this hotel, and a satisfied one at that. However, this time I found two small things: the phone in the living room was not working (the one in the bedroom was) and the strength of the water douche beside the toilet was very weak. I told this to the receptionist a couple of times. On both accounts, I was told folks would look into it, but I got no follow up nor resolution to the problem. I understand if things can't be instantaneously repaired, but I'd appreciate more candor rather than a generic "we'll look into it". The first report was on a Tuesday; I left on a Saturday without resolution on both things. Nothing deal-breaking and something I'd put against this hotel, especially given that I am treated very well in general by staff (especially the servers during breakfast), but something I'd like to relay so that more clarity on resolution ETAs is provided and things like that.

Boa Tarde Sr. Igor, Como vai? Obrigada por escrever sobre sua experiência em relação aos nossos serviços, sua opinião é fundamental para que possamos tomar as medidas necessárias para melhorias nos pontos informados. Pedimos desculpas por qualquer desconforto e esperamos que nos dê a oportunidade de recebe-lo novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.0/5

Ana M. C. P. Business - Confirmed reviews ALL

rooms don't have a double lock, that's a safety concern for women traveling alone, there are beds agains the closet, you need to climb on the bed to open/close the closet. the breakfast is average, During my stay, the eggs were always out and I had to wait. The coffee is very bad.The radiators are leaking and making noise at night.

Good Afternoon, We are very sorry that we did not meet your expectations. We apologize for the problems you experienced and would like to assure you that we are reviewing what happened to prevent this from happening again. Thank you for bringing this matter to our attention and we hope you can give us another chance in the future. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.5/5

Vitor G. Families - Confirmed reviews ALL

Overall the hotel is good, location is great and staff was very helpful. We did not score 10 because the room was a little bit old and it was smelling quite bad in the shower drain in the bathroom.

Dear Mr. Victor Good afternoon Thank you for taking the time to write to us about your stay with us. We regret that the service provided did not meet your expectations, and we sincerely apologize. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.0/5

Leandro M. H. Business - Confirmed reviews ALL

Internet issues. Intercom not working

Caro Sr. Leandro, Agradecemos por dedicar um tempo para nos dar seu feedback. Lamentamos que sua estadia não tenha atendido às suas expectativas. Já estamos tomando as medidas necessárias para corrigir o ponto mencionado sobre a internet. Sua opinião é muito importante para o nosso contínuo aprimoramento. Esperamos uma nova oportunidade de recebê-lo. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.5/5

Abraham C. H. Business - Confirmed reviews ALL

good

Good afternoon, Mr. Abraham, We regret that your experience was not what you expected. We apologize for any inconvenience and thank you for letting us know. We will work to improve and hope to have the opportunity to provide you with a more satisfactory experience during your next stay. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.0/5

Joao R. C. Families - Confirmed reviews ALL

All Platinum member. The hotel don't provide connected rooms, which was not informed on during the booking.

Boa Tarde Sr. João, Muito obrigada por responder a nossa pesquisa de satisfação. Sua opinião é essencial para melhorarmos a cada dia nossa estrutura e nossos serviços. Lamento que não há informação que nosso hotel não possui quartos conjugados não tenha ficado clara em nosso site, nossa equipe foi orientada a avisar que não dispomos deste tipo de apartamento quando solicitado pelo cliente. Valorizamos muito o seu feedback e esperamos ter a chance de oferecer uma experiência muito melhor na próxima vez que nos visitar. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 2.5/5

Gerrit B. Business - Confirmed reviews ALL

You know, perhaps not fair, but I expected a much better and different hotel experience from Mercure (Accor) Hotels based on prior experiences. The rooms felt like little apartments and had no nice, warm, inviting or calming atmosphere whatsoever. Only super bright overhead lights, a tiled floor, minimal to no decorations, kitchen area and counter top too large for the space and a tiny bedroom that barely fit the bed ...... Not a great place to come back to after a long day of business meetings and office work...... Unless Mercure is getting a major update I won't likely come back for my next stay.

Good afternoon Mr. B., Thank you for taking the time to give us your feedback. We regret that your stay did not meet your expectations. We are already taking the necessary steps to correct the issues you raised. Our hotel is currently undergoing apartment renovations and we hope to regain your trust for a future stay. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Other web-users rate our hotel

  • 191 reviews 9.8/10 Location
  • 367 reviews 5.9/10 Room
  • 353 reviews 7.9/10 Service
  • 48 reviews 1.5/10 WiFi
  • 151 reviews 7.9/10 Breakfast
  • 126 reviews 6.2/10 Cleanliness
  • 52 reviews 4.4/10 Value
  • 24 reviews 3.1/10 Wellness Area

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