Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 1,206 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

Non contractual photo

  • 2 persons
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,206 reviews

TripAdvisor Rating  3.5/5  523 reviews

Old and bad condition rooms

Customer review rating 0.5/5

Jennifer M. Business - Confirmed reviews ALL

The rooms are in very bad condition: windows don't work, AC loud and not in the main room, overflowing shower, paint coming off walls, sagging and old mattress. No adaptor available for laptops at the front desk (you have to pay for one). No help with restaurant or safety recommendations for solo woman traveler. No espresso available at breakfast.

Good morning Ms. Jennifer, Thank you for taking the time to review the Mercure SP JK. Your opinion is essential so that we can improve our structure and services. Regarding the noise from the air conditioning, we asked our maintenance team to check what happened. About the ventilation in the room, allow us to inform you that our windows are properly locked for security reasons, but whenever our customers request it, we direct our maintenance team to open it, so, in your next stay with us, do not hesitate to contact us. contact us during your stay so that we can assist you promptly. Regarding espresso coffee, the machine is available at the entrance of the restaurant and is available during the breakfast buffet or upon request to our waiters. Regarding restaurant recommendations and safety information, our team is available when requested and there is also a computer available at reception for research. Morgana dos Santos Front Desk Manager Mercure SP JK ​

Bad attendance

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

I have been a ACCOR client for more a decade, and I have never seen a MERCURE like this one. Bad experience with lack of courtesy, horrible breakfast and poor cleaning.

Prezado Sr. Raphael, Bom dia! Agradecemos por ter dedicado o seu tempo para nos escrever sobre sua estada conosco. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por esse fato queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Location is good, hotel not Mercure’s standard

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The location is great, close to malls, park, supermarket. However, hotel does not honor mercures standard and staff does not work as a team always accusing one another for mistakes. Also breakfast is an outrage for what’s offered.

Prezada Sra. Suelen, Bom dia. Agradecemos por ter dedicado o seu tempo para nos escrever sobre sua estada conosco. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por esse fato queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Permita-nos informar que em relação a TV jpa demos inicio a reforma dos nossos quartos e todas as TV serão trocadas por aparelhos de 55' para melhor atende-los. Agradecemos os seus comentários e esperamos reconquistar a sua confiança para uma próxima estada. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Inappropriate bedding for the season

Customer review rating 3.0/5

Valesca Business - Confirmed reviews ALL

Room was good, hotel facilities as well. However, it was impossible to sleep well, as the bedding was highly inappropriate considering it's summer in SP. You should think about all the aspects to provide a good experience to your customers.

Boa Tarde Sra. Valesca, Obrigada por responder nossa avaliação, tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Esperamos a oportunidade de te receber novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Well located, clean rooms with great service!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great service and a very nice place to stay!

Good Morning Susan, We appreciate your review of our services. We are delighted to receive your feedback and will share it with our team. We look forward to the opportunity to welcome you again. Morgana dos Santos Front Desk Manager Mercure SP JK

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Other web-users rate our hotel

  • 407 reviews 9.6/10 Location
  • 644 reviews 6.6/10 Room
  • 680 reviews 8.5/10 Service
  • 32 reviews 3.2/10 WiFi
  • 274 reviews 7.1/10 Breakfast
  • 244 reviews 6.8/10 Cleanliness
  • 239 reviews 5.5/10 Vibe
  • 149 reviews 4.4/10 Value

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