Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 972 reviews

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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

  • 2 pers. max
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  972 reviews

Customer review rating 3.5/5

Marco A. N. M. Business - Confirmed reviews ALL

Need to improve Wi-Fi

Prezado Sr. Marcos, Boa Tarde! Agradecemos por ter dedicado o seu tempo para escrever sobre sua experiência em relação aos nossos serviços, sua opinião é fundamental para que possamos tomar as medidas necessárias para melhorias nos pontos informados. Pedimos desculpas e esperamos reconquistar a sua confiança para que nos dê a oportunidade de recebe-lo novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 4.0/5

Igor M. M. Business - Confirmed reviews ALL

I am a recurrent customer of this hotel, and a satisfied one at that. However, this time I found two small things: the phone in the living room was not working (the one in the bedroom was) and the strength of the water douche beside the toilet was very weak. I told this to the receptionist a couple of times. On both accounts, I was told folks would look into it, but I got no follow up nor resolution to the problem. I understand if things can't be instantaneously repaired, but I'd appreciate more candor rather than a generic "we'll look into it". The first report was on a Tuesday; I left on a Saturday without resolution on both things. Nothing deal-breaking and something I'd put against this hotel, especially given that I am treated very well in general by staff (especially the servers during breakfast), but something I'd like to relay so that more clarity on resolution ETAs is provided and things like that.

Boa Tarde Sr. Igor, Como vai? Obrigada por escrever sobre sua experiência em relação aos nossos serviços, sua opinião é fundamental para que possamos tomar as medidas necessárias para melhorias nos pontos informados. Pedimos desculpas por qualquer desconforto e esperamos que nos dê a oportunidade de recebe-lo novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.0/5

Ana M. C. P. Business - Confirmed reviews ALL

rooms don't have a double lock, that's a safety concern for women traveling alone, there are beds agains the closet, you need to climb on the bed to open/close the closet. the breakfast is average, During my stay, the eggs were always out and I had to wait. The coffee is very bad.The radiators are leaking and making noise at night.

Good Afternoon, We are very sorry that we did not meet your expectations. We apologize for the problems you experienced and would like to assure you that we are reviewing what happened to prevent this from happening again. Thank you for bringing this matter to our attention and we hope you can give us another chance in the future. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.5/5

Vitor G. Families - Confirmed reviews ALL

Overall the hotel is good, location is great and staff was very helpful. We did not score 10 because the room was a little bit old and it was smelling quite bad in the shower drain in the bathroom.

Dear Mr. Victor Good afternoon Thank you for taking the time to write to us about your stay with us. We regret that the service provided did not meet your expectations, and we sincerely apologize. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.0/5

Leandro M. H. Business - Confirmed reviews ALL

Internet issues. Intercom not working

Caro Sr. Leandro, Agradecemos por dedicar um tempo para nos dar seu feedback. Lamentamos que sua estadia não tenha atendido às suas expectativas. Já estamos tomando as medidas necessárias para corrigir o ponto mencionado sobre a internet. Sua opinião é muito importante para o nosso contínuo aprimoramento. Esperamos uma nova oportunidade de recebê-lo. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Other web-users rate our hotel

  • 192 reviews 9.7/10 Location
  • 370 reviews 6.2/10 Room
  • 347 reviews 8/10 Service
  • 42 reviews 2/10 WiFi
  • 165 reviews 7.3/10 Breakfast
  • 135 reviews 6/10 Cleanliness
  • 67 reviews 4.2/10 Value
  • 29 reviews 2.8/10 Wellness Area

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