Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.3/5 1,149 reviews

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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

Non contractual photo

  • 2 pers. max
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,149 reviews

TripAdvisor Rating  3.5/5  524 reviews

Room lacking the basics!

Customer review rating 1.5/5

Mariana P. Couples - Confirmed reviews ALL

We did online check in just to arrive at reception and be told that internet was down and we’d have to fill out the paper forms. The man behind the desk then told us that we had been upgraded to a recently refurbished room. The “refurbished upgraded room” lacked the basics. Checking the pictures from the booking page, the bedroom we stayed in was definitely no upgrade, que the contrary. Starting from the kitchen, it had no utensils, pans or tea towels; the cupboards and drawers were empty, apart from a couple of loose knives and forks. The “tea/coffee facilities” had no coffee, and when we called reception to ask for coffee sachets we were told that only tea is available in the rooms, coffee needs to be purchased from the restaurant. The bathroom’s door lock didn’t lock. The room is supposed to be “blackout”, however, as the TV is built-in in the wall between the bedroom and the lounge, light comes through the edges of the TV. During checkout, we made the staff aware of these issues and we were told that we’d be contacted soon about this. It’s been 8 days and we haven’t heard a thing.

Good afternoon Mrs. Mariana, Thank you for taking the time to write about your experience regarding our services, your opinion is essential so that we can take the necessary measures to improve the points reported. We hope to regain your trust so that you will give us the opportunity to welcome you again. Yours sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a great experience.

Bom dia Valdevair , Agradecemos por dedicar seu tempo em avaliar o Mercure SP JK. Sua opinião é fundamental para que possamos melhorar nossa estrutura e os nossos serviços. Esperamos a oportunidade te receber novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Well located, clean place

Customer review rating 3.5/5

Adriana D. C. E. Business - Confirmed reviews ALL

Considering the one night stay was good, but I don't know if I will consider to stay more than this. Despite of the bedroom be ok, the building is a little old, the gym is small and the common area are not so comfortable.

Terrible rooms

Customer review rating 0.5/5

N/a Business - Confirmed reviews ALL

The room smelled awful and was in ooor and old condition.

Good staff, but apartments Need renovation

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The bath towels were old and one of them was torn. The air conditioning located over the bed in a very cramped room. the apartment needs renovation.

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Other web-users rate our hotel

  • 401 reviews 9.6/10 Location
  • 639 reviews 6.5/10 Room
  • 653 reviews 8.7/10 Service
  • 32 reviews 2.9/10 WiFi
  • 263 reviews 7/10 Breakfast
  • 244 reviews 6.3/10 Cleanliness
  • 239 reviews 5.8/10 Vibe
  • 148 reviews 7.9/10 Food

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