Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 975 reviews

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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

  • 2 pers. max
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  975 reviews

Customer review rating 3.5/5

Vitor G. Families - Confirmed reviews ALL

Overall the hotel is good, location is great and staff was very helpful. We did not score 10 because the room was a little bit old and it was smelling quite bad in the shower drain in the bathroom.

Dear Mr. Victor Good afternoon Thank you for taking the time to write to us about your stay with us. We regret that the service provided did not meet your expectations, and we sincerely apologize. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.0/5

Leandro M. H. Business - Confirmed reviews ALL

Internet issues. Intercom not working

Caro Sr. Leandro, Agradecemos por dedicar um tempo para nos dar seu feedback. Lamentamos que sua estadia não tenha atendido às suas expectativas. Já estamos tomando as medidas necessárias para corrigir o ponto mencionado sobre a internet. Sua opinião é muito importante para o nosso contínuo aprimoramento. Esperamos uma nova oportunidade de recebê-lo. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.5/5

Abraham C. H. Business - Confirmed reviews ALL

good

Good afternoon, Mr. Abraham, We regret that your experience was not what you expected. We apologize for any inconvenience and thank you for letting us know. We will work to improve and hope to have the opportunity to provide you with a more satisfactory experience during your next stay. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 3.0/5

Joao R. C. Families - Confirmed reviews ALL

All Platinum member. The hotel don't provide connected rooms, which was not informed on during the booking.

Boa Tarde Sr. João, Muito obrigada por responder a nossa pesquisa de satisfação. Sua opinião é essencial para melhorarmos a cada dia nossa estrutura e nossos serviços. Lamento que não há informação que nosso hotel não possui quartos conjugados não tenha ficado clara em nosso site, nossa equipe foi orientada a avisar que não dispomos deste tipo de apartamento quando solicitado pelo cliente. Valorizamos muito o seu feedback e esperamos ter a chance de oferecer uma experiência muito melhor na próxima vez que nos visitar. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 2.5/5

Gerrit B. Business - Confirmed reviews ALL

You know, perhaps not fair, but I expected a much better and different hotel experience from Mercure (Accor) Hotels based on prior experiences. The rooms felt like little apartments and had no nice, warm, inviting or calming atmosphere whatsoever. Only super bright overhead lights, a tiled floor, minimal to no decorations, kitchen area and counter top too large for the space and a tiny bedroom that barely fit the bed ...... Not a great place to come back to after a long day of business meetings and office work...... Unless Mercure is getting a major update I won't likely come back for my next stay.

Good afternoon Mr. B., Thank you for taking the time to give us your feedback. We regret that your stay did not meet your expectations. We are already taking the necessary steps to correct the issues you raised. Our hotel is currently undergoing apartment renovations and we hope to regain your trust for a future stay. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Other web-users rate our hotel

  • 197 reviews 9.7/10 Location
  • 369 reviews 6.3/10 Room
  • 349 reviews 8/10 Service
  • 44 reviews 2.8/10 WiFi
  • 167 reviews 7.2/10 Breakfast
  • 136 reviews 5.6/10 Cleanliness
  • 71 reviews 3.8/10 Value

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