Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 1,133 reviews

Best price
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Mercure São Paulo JK - Image 1
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Rua Funchal 111, Vila Olimpia, 04551060 SÃO PAULO, Brazil

Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

Non contractual photo

  • 2 pers. max
  • 34 m² / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,133 reviews

TripAdvisor Rating  3.5/5  526 reviews

Bad experience and service

Customer review rating 1.5/5

S. Business - Confirmed reviews ALL

Do not provide invoice in time, do not reply the email, will not chose again.

Good morning, Thank you for answering our satisfaction survey. I would like to inform you that the invoice was forwarded to your email address su… It had already been sent to your email address but it is being sent to the City of São Paulo, so it may have gone to your junk mail. However, we remain at your disposal for any questions or requests. The hotel's contact email address is h2… Best Regards, Morgana dos Santos Mercure SP JK

OK stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

little things matter. The fact that there was a sachet with coffee and everything that I needed was obtained with a corkscrew was not goo

Good morning Mr. Alexandre, Thank you for responding to our review, I am sure that this feedback will serve as an incentive in our goal of continually improving the quality of our services. About the corkscrew , we have it available at reception for loan. We look forward to an opportunity for you to welcome us again. Yours sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Excelent stay

Customer review rating 5.0/5

Jose A. F. B. Business - Confirmed reviews ALL

I loved the service, the people, food and the location oh Mercury JK

Good morning Mr. John, Thank you very much for sharing your review of your stay with us. We are happy that you chose us as your hotel in São Paulo and I would also like to thank you for the compliments you gave our team. Yours sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Well located, good food.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Everything was very good except for cleaning. My sheets were dirty when I arrived so the next 2 following days I left the "please change the sheets" card over the bed and they didnt change it.

Prezada Sra. Maria Boa Tarde, Agradecemos por ter dedicado o seu tempo para nos escrever sobre sua estada conosco. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por esse fato queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Nice location but very dated rooms and poor cleaning service

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The location of the hotel is great, but the room was extremely dated (I felt like going back to early 2000's). On the other hand the room was during the entire stay pretty dirty. Just as an example on the floor there was something similar to sand since day 1 and it was never cleaned.

Good afternoon Mr. Sebastian, Thank you very much for sharing your review of your stay with us. I inform you that our hotel has already started the process of renovating and renovating the apartments. We look forward to the opportunity to welcome you soon so you can learn about our modernized structure. As for cleaning, I'm sorry about what happened during your stay. Our government sector is checking what happened so that it does not happen again. We appreciate your comments and hope to regain your trust for your next stay. Yours sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

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Other web-users rate our hotel

  • 397 reviews 9.6/10 Location
  • 621 reviews 6.3/10 Room
  • 646 reviews 8.5/10 Service
  • 29 reviews 1.7/10 WiFi
  • 253 reviews 7.2/10 Breakfast
  • 245 reviews 6.1/10 Cleanliness
  • 236 reviews 6/10 Vibe
  • 138 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.