Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 980 reviews

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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

  • 2 pers. max
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  980 reviews

Customer review rating 3.5/5

Veronica R. B. Business - Confirmed reviews ALL

The hot water didn't come out, leaks in the bathroom, soap stuck / Restaurants for lunch terrible...

Dear Veronica, Good afternoon. Mercure hotels always strive to provide the best quality service during your stay, therefore your opinion is fundamental for us to improve every day. Thank you for your comments and we hope to regain your trust for a future stay. Sincerely, Morgana dos Santos Reception Coordinator Mercure SP JK

Customer review rating 4.5/5

Mariana S. P. Families - Confirmed reviews ALL

Nice facilities and not too far from the shopping mall

Boa Tarde Sra. Mariana, Muito obrigado por compartilhar sua experiência conosco! Ficamos felizes em saber que você teve uma estadia agradável. A sua opinião é muito importante para nós e esperamos te receber novamente em breve. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 5.0/5

Diana E. T. A. Business - Confirmed reviews ALL

Very nice hotel. Well located and easy to access. Staff was very friendly, specially for breakfast. Breakfast is worth it, lots of options and very fresh.

Boa Tarde Sra. Diana, Agradecemos imensamente pelo seu feedback positivo! É um prazer saber que conseguimos proporcionar uma experiência excelente durante sua estadia. Será um prazer recebê-lo novamente em breve. Até a próxima! Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 3.5/5

Marco A. N. M. Business - Confirmed reviews ALL

Need to improve Wi-Fi

Prezado Sr. Marcos, Boa Tarde! Agradecemos por ter dedicado o seu tempo para escrever sobre sua experiência em relação aos nossos serviços, sua opinião é fundamental para que possamos tomar as medidas necessárias para melhorias nos pontos informados. Pedimos desculpas e esperamos reconquistar a sua confiança para que nos dê a oportunidade de recebe-lo novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Customer review rating 4.0/5

Igor M. M. Business - Confirmed reviews ALL

I am a recurrent customer of this hotel, and a satisfied one at that. However, this time I found two small things: the phone in the living room was not working (the one in the bedroom was) and the strength of the water douche beside the toilet was very weak. I told this to the receptionist a couple of times. On both accounts, I was told folks would look into it, but I got no follow up nor resolution to the problem. I understand if things can't be instantaneously repaired, but I'd appreciate more candor rather than a generic "we'll look into it". The first report was on a Tuesday; I left on a Saturday without resolution on both things. Nothing deal-breaking and something I'd put against this hotel, especially given that I am treated very well in general by staff (especially the servers during breakfast), but something I'd like to relay so that more clarity on resolution ETAs is provided and things like that.

Boa Tarde Sr. Igor, Como vai? Obrigada por escrever sobre sua experiência em relação aos nossos serviços, sua opinião é fundamental para que possamos tomar as medidas necessárias para melhorias nos pontos informados. Pedimos desculpas por qualquer desconforto e esperamos que nos dê a oportunidade de recebe-lo novamente. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Other web-users rate our hotel

  • 198 reviews 9.7/10 Location
  • 366 reviews 5.8/10 Room
  • 349 reviews 7.9/10 Service
  • 42 reviews 1.5/10 WiFi
  • 169 reviews 7.1/10 Breakfast
  • 130 reviews 6.5/10 Cleanliness
  • 63 reviews 4.5/10 Value
  • 56 reviews 7.1/10 Food

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