Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 3,042 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,042 reviews

TripAdvisor Rating  4.1/5  4,431 reviews

Certificate of excellence 2024

Location good

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Thank you for taking your time to rate us. Your opinion is very valuable in our journey towards excellence in hospitality. Our main goal is to make your experience not only satisfying, but truly happy, by providing moments of comfort and well-being in a welcoming atmosphere. We have received your perceptions with attention and respect and will carefully evaluate the points mentioned to ensure that the inconveniences considered are corrected. We’re sorry to hear that your experience didn’t meet your expectations. We greatly value the trust you have placed in our services and we are committed to providing you with an enhanced experience in our Brazilian home with a \"carioca soul\"!

THE WORST HOTEL I HAVE EVER BEEN

TripAdvisor rating 1.0/5

gorgeous76 Business - TripAdvisor review

Thank you for taking the time to provide your feedback about your stay with us. I deeply regret to learn about your experience and the challenges you faced during your visit. On behalf of the entire team, please accept my sincere apologies for not meeting your expectations. At our establishment, we constantly strive to deliver exceptional service and create a memorable experience for our guests. Your comments reveal significant areas where we failed to uphold our standards. I want to assure you that we are taking your feedback very seriously and are actively addressing the issues you encountered to ensure they do not happen again. I truly hope you might allow us the opportunity to welcome you back in the future, so we can demonstrate the significant improvements made and provide the high-quality experience you deserve.

Great Location

Customer review rating 4.5/5

Jia Friends - Confirmed reviews ALL

Poor billing controls

Customer review rating 1.5/5

Wei Friends - Confirmed reviews ALL

Hello Wei, Thank you for sharing your comments with us. We sincerely regret the inconvenience you and your group experienced during your stay. Regarding the incorrect charge, we understand the frustration this has caused and we are already reviewing our internal control processes to prevent situations like this from recurring in the future. We also apologize for the cleaning service that did not meet your expectations. We have already communicated with our housekeeping team about the issue of restocking toiletries to ensure that this is corrected immediately. As for check-in and check-out, we are sorry for the delay and understand the importance of a prompt service. We are evaluating our operations to ensure that the team is better prepared to meet demand, especially at busier times. We appreciate your feedback and hope to have the opportunity to welcome you again soon, providing a more efficient and pleasant experience.

Not worth it

Customer review rating 2.5/5

Joubert F. Couples - Confirmed reviews ALL

Agradecemos por dedicar o seu tempo para nos contar sobre a sua experiência conosco e lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Nossa principal missão é bem atender e prestar serviços de qualidade, por conseguinte, a sua opinião é fundamental para nós. Asseguramos-lhe que serão tomadas as medidas necessárias no intuito de melhorar a qualidade dos serviços que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança numa próxima estadia.

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Other web-users rate our hotel

  • 1,089 reviews 9.4/10 Location
  • 1,651 reviews 6.8/10 Room
  • 1,900 reviews 7.6/10 Service
  • 99 reviews 4.2/10 WiFi
  • 1,075 reviews 8.7/10 Breakfast
  • 621 reviews 5.8/10 Cleanliness
  • 126 reviews 7.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.