Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,494 reviews

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Accommodations at Grand Mercure Rio de Janeiro Copacabana are great for resting after a long business day or leisure in the city. With a modern and cozy atmosphere, all rooms offer high-speed free Wi-Fi , A/C, safe and blackout curtains. Guests also have 24/7 room service.

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.981677, -43.1928439

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,494 reviews

TripAdvisor Rating  4.0/5  3,762 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Ale Business - Confirmed reviews ALL

Stayed for 9 nights during a business trip. Hotel clean, good breakfast, good location and does the job. My room wasn't the greatest (4th floor facing inwards, no see views etc...) I thought the hotel was directly facing the sea which am not sure it was. I couldnt see directions for gym/swimming pool either. I think the photos online could be a bit misleading. Other than that I enjoyed my stay and I would definitely consider it as an option for my next trips

Hello Ale, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Very difficult and confusing entrance with no convenient parking solution. Took 30 minutes to find the hotel on a Sunday when the main road is one-way only blocked due to traffic.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Very difficult and confusing entrance with no convenient parking solution. Took 30 minutes to find the hotel on a Sunday when the main road is one-way only blocked due to traffic. Closest parking was 7-10 minute walk with luggage. Uncomfortable bed and low quality, itchy sheets. Weak air conditioning that made the room humid. Poor plumbing caused our toilet to clog multiple times for seemingly no reason. The breakfast buffet was good and the only good part of the experience.

Hello Rogerio, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Armando Byron Front Desk Manager

Well located, good stay

Customer review rating 3.5/5

Frederico S. Business - Confirmed reviews ALL

Good hotel, with great staff. Breakfast was not ready on time though - It is said the service starts at 6h30, however, it was not settled down yet. When I finished having it, at 7h00, they would be preparing the spot to prepare and serve tapiocas. Also, the breakfast display is definitely not good - served in another room where customers are sitting

Dear Guest, Thank you for the great review of our hotel! We will reinforce with the staff the importance of opening our coffee on time. I apologize for the inconvenience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Well located with good breakfast

Customer review rating 4.5/5

Marcel F. Business - Confirmed reviews ALL

I enjoyed the breakfast and the location of the hotel. In the morning, before the meetings, I was able to walk along the sidewalks of Copacabana beach.

Dear Marcel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

High style Hotel with good location

Customer review rating 4.0/5

Denis Friends - Confirmed reviews ALL

The hotel is located at Copacabana beach, close to Ipanema side. Stuff is experienced in dealing with foreigners. Rooms are of a high level and AC can ve adjusted well, it is much better then other hotels in the region. At the time of ur visit, main site of hotel was under renovation. It did not have an impact on our stay.

Dear Denis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

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Other web-users rate our hotel

  • 774 reviews 8.9/10 Location
  • 1,138 reviews 6.6/10 Room
  • 1,387 reviews 8.4/10 Service
  • 78 reviews 3.2/10 WiFi
  • 840 reviews 8.4/10 Breakfast
  • 482 reviews 5.9/10 Cleanliness
  • 228 reviews 1.2/10 Pool
  • 17 reviews 3.4/10 Bar

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