Accessible room for my son in law was fantastic, right through to the height of the bed. Thank you for the thought that went into making this stay awesome. The check-in counter and the concierge were amazing. They gave us great dining recommendations and also booked a Flamingo Game with door to door service. The bell boys who organised our car transfers to and from the airport just made our trip so much more easier. We only dined in for breakfast once and the buffet was excellent.

Very good customer service (early and kate check out). Price wise very convenient (low season) considering location. Only problem is that wifi is intermittent in my building block

Hotel was good, not the best we have stayed at with Gate 1, breakfast was OK.

Rooms were comfortable and well maintained. Food was good and the staff was friendly.

It was my first time trying the Grand Mercure in Copacabana but I was not wowed in anyway. Most employees were serious and stuck up, WiFi didn’t work well in the room. The pool is just like an elongated hot jacuzzi. In all I was not thrilled about my stay.. def. Not staying here again. The pestaña a couple of blocks away is by far more superior and with an amazing pool.

Other than a very slow check-in process, this hotel was great. The staff was friendly, drinks were wonderful, and they provided all the beach necessities included with your stay.

Great location, warm welcome from the crew, great breakfast

This was our first visit to Rio and won't be our last! We will see you soon.

We had a room in the street side and one week later we came back to have a room on the sea side (higher category). Surprisingly we had a better experience with the regular room, the executive one had a bad smell, was away from the gym and the Bfast offer is lower than the regular one.

absolutely loved the hotel! The room was clean, the location was great, and the hotel staff were wonderful...so friendly, helpful, and always happy to give us directions and recommendations on places to visit specially Matteus and Thiago very professional and great Customer Service . The Copacabana area was also clean and lively, with plenty of restaurants, stores, and things to do within walking distance. We had such a wonderful time in Rio!

went on 7 nights trip to Rio and USA tour operator choose the resort. The resort is lacking the warm hospitality; the smiles were missing; everything was just like just transactions, no personal attention. the servers will approach you, greet you and hand you over the menu and then wait for you to order, bring the food or beverage and then just close the check. the breakfast servers just pass by to clean the table - no smiles and then walk away. the omelet cooks (all of them) turn around, look at you, wait for you to make the order, cooks you eggs and then slip it onto the plate and hand it over. the receptionist upon arrival gave me and my 2 sisters room 956 which only has 1 bed. and we are three adult siblings in our 60's traveling; we needed a room with 2 double beds plus the roll away bed. the receptionist at 2.30 in the morning finds housekeeping then to bring the bed and makes this up. I asked the receptionist if he has any room with 2 double beds, he responded no. the next day I watch the lobby video and HOOPSA there is the room with 2 double beds. afterward a single traveling lady in my group tells me she is alone in a room that does have 2 double beds and another married couple tells us that they are in a room with 2 double beds and housekeeping had to put them together. that shows me that the reservation department does not pay attention to the room list. And I was in contact with the reservation department a month ahead telling them that besides the 7 nights package I booked a pre night room because I arrive at 2.30in the morning and wanted to have a room, and that 3 of us will be traveling and we need bedding for all three of us. None of that mattered to them. as long they put the reservation in a room. One person did make an impact on me was Mateus at concierge desk. he took care of business and went above and beyond. the others tried to be friendly and it came across like "fake-friendly". a non genuine smile is easy to catch. I worked 44 years in hospitality business I know that very well. The breakfast was excellent, wished they had oat meal every day except once in 7 days. but I was happy with the presentation. the servers need to become more personable. They can be table cleaners but a warm smile, a hello and short conversation goes a long way. I can go on and on.

Our stay at the Grand Mercure Rio D. Janeiro Copacabana was unfortunately quite disappointing, particularly considering that the hotel is advertised as a five-star property. We stayed in room 1152 for seven nights, from August 18 to 25, and several aspects of the room were well below the standard we would expect from a hotel in this category. The overall condition and maintenance of the room clearly need improvement. The mirrors were visibly deteriorated, with damaged and peeling areas, and the floor showed significant signs of wear, scratches and visible dirt. One of the biggest issues was the sofa bed used by the third guest in our reservation. The mattress was in very poor condition, showed visible signs of dirt, and was extremely uncomfortable. In addition, the sofa-bed structure tilted forward instead of providing a properly flat sleeping surface. This significantly affected the quality of rest during our stay and is simply not what we would expect from a five-star hotel. There were also problems in the bathroom. When taking a normal shower, water leaked out of the shower area and onto the bathroom floor, which was both inconvenient and another indication of inadequate maintenance. We also experienced repeated problems with the elevators and room-access system. On several occasions and over different days, our room key cards did not allow us to access our floor/room correctly, and we had to ask hotel staff for assistance. This became particularly frustrating during a week-long stay. Taken individually, some of these issues might seem minor, but together they had a significant negative impact on our overall experience. In our opinion, the condition, maintenance and comfort of the room did not correspond to the standards expected from a five-star Grand Mercure property or to the price paid. That said, not everything was negative. The location of the hotel is excellent and very convenient for enjoying Copacabana and Rio D. Janeiro. We would also like to highlight the hotel staff, who were friendly, helpful and professional whenever we needed assistance. Unfortunately, despite these positive points, the poor condition of the room, the inadequate sofa bed, the shower issue and the repeated access problems resulted in a level of dissatisfaction that was much higher than we expected when booking a five-star hotel. The property would need significant improvements in room maintenance and quality control for us to consider the experience consistent with its advertised category.

Excellent!

Hotel is well located; very professional staff. The mattress of the one room was uneven and had to wait a long time to get a different room, but was finally satisfied. Crossants on breakfast buffet were always very DRY and HARD, probably bc of the electrical lamp shining on them. Other than that, everything was superb!

Wonderful customer service, and the hotel was clean and well located. The breakfast was amazing.

Im afraid the experience was far from grand. The WIFI wasn’t functional, even after mentioning it several times. The breakfast area was always far too cold; the bed and linens just mediocre. For a „Grand Mercure“ we expected more, especially as a frequent Accor guest. I wish the quality of the stay met the friendliness of the staff; they were kind and professional.

fully disappointed got upgraded due to my gold status, to find that my room have a broken window and we can hear everything outside at 11 pm, so had to go to accessible room for the rest of the stay because hotel was fully booked

Room condition, service, overall hotel condition, restaurant and breakfast were great. City view is not best.

I had a wonderful time staying at this hotel during my first visit to Rio.