Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,620 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,620 reviews

Customer review rating 4.0/5

Sheridan R. A. L. Business - Confirmed reviews ALL

Pleasant

Thank you for taking the time to share your positive feedback regarding your stay with us. We are delighted to hear that you highly recommend our hotel and that you found your experience pleasant. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.

Customer review rating 4.0/5

Kian K. Business - Confirmed reviews ALL

The check in area was great - very unique. Many stations, spread out in a loung-like area. Super quick. Many staff ready to help. Great service. The room also - clean, spacious and bed was above-average in comfort. Will consider this place again when I go to Rio again.

Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our unique check-in area and the prompt service provided by our staff. It is also gratifying to know that you found your room to be clean and comfortable. We look forward to welcoming you back on your next visit to Rio de Janeiro.

Customer review rating 1.5/5

Sathanandan M. Friends - Confirmed reviews ALL

Booking of rooms was an issue got rooms 4 hrs after our arrival.

Thank you for sharing your experience regarding your recent stay with us. We sincerely apologize for the inconvenience you encountered with the room allocation upon your arrival. We strive to ensure a smooth check-in process, and it is disappointing to hear that we fell short in this instance. Your feedback is valuable, and we appreciate you bringing this matter to our attention.

Customer review rating 4.0/5

Elizabeth G. Couples - Confirmed reviews ALL

The staff were helpful and friendly. We were comfortable.

Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you appreciated our prime location and found our staff to be helpful and friendly. It is our aim to ensure that all our guests feel comfortable during their stay. We hope to welcome you back in the future for another enjoyable visit.

Customer review rating 4.0/5

Shawn E. D. Couples - Confirmed reviews ALL

Perfect location, delicious breakfast, kind and helpful staff. I was concerned about the dirty floor in our room. I left message for housekeeping, but not sure if floors were washed as it was still dirty later the day. Also, please think of using a detergent and/or fabric softner to make a bedding and towels smell better. Overall our stay was not to bad.

Thank you for your positive feedback regarding our location, breakfast, and staff. We appreciate your comments about the cleanliness of your room and the scent of the linens. Your observations will be shared with our housekeeping team to ensure that our standards are upheld. We value your input as it helps us improve our services for future guests.

Other web-users rate our hotel

  • 1,262 reviews 9.5/10 Location
  • 1,915 reviews 6.6/10 Room
  • 2,161 reviews 7.3/10 Service
  • 113 reviews 3/10 WiFi
  • 1,100 reviews 8.6/10 Breakfast
  • 740 reviews 5.1/10 Cleanliness
  • 723 reviews 7.4/10 Amenities
  • 464 reviews 7.9/10 Vibe

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