Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,971 reviews

Grand Mercure Rio de Janeiro Copacabana - Image 1
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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,971 reviews

TripAdvisor Rating  4.0/5  3,916 reviews

Certificate of excellence 2023

Pool is closed and loud building work.

TripAdvisor rating 1.0/5

JobieOneCojone Couples - TripAdvisor review

Poles three nights here mid stop in South America. Hotel located at one end of Copacabana. Checked in late and went straight to room. Woke up and asked where the pool was to be told the Pool closed and had been for months. Didnt see any notification of this anywhere and our travel agents knew nothing about it too. Building work in building and next door woke us up just after 7:30 am. Ended up moving hotels with one with a pool as that’s what we wanted. Much nicer hotels along the beach too.

Good location, clean and spacious

TripAdvisor rating 5.0/5

samer f Couples - TripAdvisor review

Hotel room and breakfast is good. Room is spacious the team are very friendly and hospitable. And the breakfast Alice did a very good omelette she even cares to have a separate pan for those who don’t don’t eat ham/meat in the omelette which was exceptionally good point

Dear samer f, We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dirty

Customer review rating 0.5/5

Aleksandra Business - Confirmed reviews ALL

Bad smell Insects in bed Loud air conditioner Air conditioner was leaking Horrible view Poor breakfast

Dear Aleksandra, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Grand Mercure Copcabana Team

Awesome!!!

Customer review rating 5.0/5

Ken W. Solo - Confirmed reviews ALL

The perfect location to go along with a great staff made for a wonderful stay.

Dear Ken, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Really good hotel in Copacabana

Customer review rating 4.5/5

Emil K. Solo - Confirmed reviews ALL

I enjoy returning to Grand Mercure Copacabana hotel for many years. It is especially good after it was refurbished during and post pandemic. Still, its best part - the building that faces Copacabana beach at Av Atlantica is still not open (hopefully in 2025). Once that part is open the rooms there will be the best the hotel has to offer and will give an edge to the property. Otherwise, it is greatly located at the beach of Copacabana posto 6, walking distance from Ipanema, there was restaurants around open 24h, supermarket, pharmacy, etc.And staff is super nice.

Dear Emil, We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Armando Byron Front Desk Manager

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Other web-users rate our hotel

  • 1,014 reviews 9.2/10 Location
  • 1,493 reviews 6.9/10 Room
  • 1,746 reviews 8.6/10 Service
  • 84 reviews 5.4/10 WiFi
  • 1,056 reviews 8.7/10 Breakfast
  • 607 reviews 6.6/10 Cleanliness
  • 244 reviews 1.4/10 Pool
  • 29 reviews 3/10 Bar

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