Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,722 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,722 reviews

Customer review rating 4.0/5

Shobha S. Business - Confirmed reviews ALL

Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a wonderful time during your first visit to Rio de Janeiro. Our team strives to provide an exceptional experience, and it is gratifying to know that we succeeded in making your stay satisfying. We look forward to welcoming you back in the future.

Customer review rating 1.5/5

Ursin N. C. Couples - Confirmed reviews ALL

Thank you for sharing your thoughts regarding your recent stay at Grand Mercure Rio de Janeiro Copacabana. We sincerely value the feedback of our guests, especially those who are loyal members of the Accor family. I regret to hear that your experience did not meet your expectations in terms of value and overall condition of the hotel. Your comments regarding the appearance of the rooms and hallways have been noted. Maintaining a high standard of comfort and cleanliness is a priority for us, and we take such feedback seriously as it helps us identify areas for improvement. While we strive to provide an exceptional experience, we understand that there are occasions when we may fall short. We are actively working on enhancements throughout the property to ensure a more enjoyable stay for our guests. I appreciate your loyalty and hope you will reconsider staying with us in the future, as we are committed to making your next experience more in line with your expectations.

Customer review rating 4.5/5

Mairead C. C. Friends - Confirmed reviews ALL

Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed our prime location and found our staff to be wonderful. Your feedback regarding the cleanliness of the rooms and the check-in process is valuable, and we will take it into consideration as we strive to enhance our guest experience. We hope to welcome you back in the future.

Customer review rating 4.5/5

Silvia M. Solo - Confirmed reviews ALL

We sincerely thank you for your positive feedback. It is gratifying to know that our location, value, and hotel amenities met your expectations. Our team is dedicated to providing warm and efficient service, and we are pleased to know that you recognized this during your stay. We hope to welcome you back soon for more pleasant moments.

Customer review rating 4.5/5

Estelle M. P. M. Business - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our prime location near the beach and fort, as well as the variety of options available at breakfast. Your feedback is invaluable and inspires us to continue providing outstanding experiences for our guests. We look forward to welcoming you back in the future.

Other web-users rate our hotel

  • 1,322 reviews 9.5/10 Location
  • 1,980 reviews 6.8/10 Room
  • 2,217 reviews 7.3/10 Service
  • 116 reviews 3.3/10 WiFi
  • 1,144 reviews 8.6/10 Breakfast
  • 747 reviews 5.3/10 Cleanliness
  • 744 reviews 7.6/10 Amenities
  • 480 reviews 7.9/10 Vibe

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