Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 3,034 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.981677, -43.1928439

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,034 reviews

TripAdvisor Rating  4.0/5  3,856 reviews

Certificate of excellence 2023

A Hotel with a Heart! A Personal review.

TripAdvisor rating 5.0/5

davidson123 TripAdvisor review

A Hotel with a heart! A very personal review. Since 2009 my husband and I have stayed at this location and we were always received with such warmth and made us feel welcome. This year was different , I lost my husband a year ago and I finally decided to travel back to Rio and I chose to stay again at the Grand Mercure. I cannot say enough of the kindness, caring and attention I received from Mr. Rodrigo Landa, Armando Byron, Rene Carvalho, Mariana, Maira and their team. Everyone very professional, efficient, dedicated to take care to make sure I was having a comfortable stay. To you all and Front Desk, Thank you. From the breakfast team in the restaurant, Daniele, Vitoria, Sebastião, and team, with their fabulous buffet, to Housekeeping, Maria Clara, Bruna and staff, as well as Maria José that took such good care of my room. Bellboys, Davi, Roberto and Creidson, so attentive and helpful. Also, the Beach Team with the free chairs and umbrellas. Thank you from the bottom of my heart to everyone, even some I did not get to name here, the list would be so long to say how much you are all appreciated. You all gave me great comfort! Obrigada com carinho! ♡ Pierina Davidson

Good stay

Customer review rating 5.0/5

Vania Families - Confirmed reviews ALL

Very good location and overall service.

Dear Vania, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Fantastic Customer service from hotel and restaurant staff

TripAdvisor rating 5.0/5

A7225JBirenea TripAdvisor review

Taylor Swift is scheduled to have a concert and hotel was fully booked. Our check in time was slightly delayed so they gave us free drinks at the restaurant and our luggages will be sent to our room while we're eating lunch. Lucas was very helpful and courteous during this time when there's a lot of people in the reception area. We were also able to relax and get into our meeting at the lounge. At the restaurant, Danielle was very accommodating, and Vitoria took our order and Josie, the chef put in a great effort by creating a dessert that I requested, not realizing that it's not in their menu. I thought it was just a simple request and they did an amazing job! We're really impressed and appreciates their efforts!

We are extremely pleased to hear that you had such a positive experience at our hotel, even during such a busy period due to the Taylor Swift concert. Our team strives to ensure that all our guests feel welcome and cared for. It's great to hear that Lucas managed to be helpful and courteous during his check-in, we congratulate him on his professional attitude and for keeping his cool during such a hectic time. It's great to hear that Danielle and Vitória also contributed to making your dining experience a pleasant one. We appreciate your praise for Danielle's attentiveness and Vitoria's efficiency in taking your order. We are particularly impressed by the extra effort Josie made to fulfill an off-menu dessert request. We're delighted to hear that she managed to exceed your expectations and create something you enjoyed so much. It's always our goal to provide the best possible experience for our guests, and it's wonderful to know that we were able to do that for you. Your positive feedback is much appreciated and will be shared with the whole team. Thank you for choosing our hotel for your stay and for taking the time to share your experience with us. We hope to have the opportunity to welcome you again soon!

Very dirty room

TripAdvisor rating 1.0/5

20mostafaa Families - TripAdvisor review

Rooms are very dirty, we changed the room 3 times, 1st room we found bugs and 2nd room we found Cockroaches and we now in 25/11/2023 they need to change the room for 3rd times, my advise never book this hotel, never ever its really dirty hotel and book any 1 star hotel maybe will be more clean

Hello Mr. Abaza, We are very sorry for the inconvenience you experienced during your stay with us. This is not typical of our standard of service and certainly not the experience we want our guests to have. We are taking immediate steps to resolve the issues you mentioned. We appreciate your feedback as it helps us to improve and offer a better service in the future. Regards,

Excelente estadia.

Customer review rating 5.0/5

Simao A. Couples - Confirmed reviews ALL

Belíssilo hotel.

Olá Simão, Obrigado pela ótima avaliação do nosso hotel! Lucas ficará muito feliz de seus elogios. Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Armando Byron Gerente de Recepção

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Other web-users rate our hotel

  • 987 reviews 9.2/10 Location
  • 1,429 reviews 7.1/10 Room
  • 1,726 reviews 8.6/10 Service
  • 86 reviews 4.1/10 WiFi
  • 1,041 reviews 8.6/10 Breakfast
  • 593 reviews 6.4/10 Cleanliness
  • 263 reviews 1.1/10 Pool
  • 28 reviews 1.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.