Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,552 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,552 reviews

Customer review rating 2.0/5

Dmitry V. Business - Confirmed reviews ALL

The room without view, facing aircon machinery which was noisy during the night.

Customer review rating 4.0/5

Jeannette M. Solo - Confirmed reviews ALL

A comfortable stay however there was a bad smell in the hotel suggesting an issue with the drains.

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. However, we sincerely apologize for the unpleasant odor you experienced. Your comments are valuable, and we will address this matter with our maintenance team.

Customer review rating 5.0/5

Michael J. O. Couples - Confirmed reviews ALL

Hotel well appointed, food good and service excellent

Thank you for your positive feedback regarding our facilities and service. We are delighted to hear that you enjoyed your stay and appreciated the quality of our food and services. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

Customer review rating 3.0/5

Hatice I. G. Friends - Confirmed reviews ALL

the room was not nice. its new but floors still had construction stains on the tiles. but if you had been renovated why the windows were still letting so much noise into the room? if not why did you still have stains on the floor. we had to ask for another room. the reception is nightmare! the line to ask for even a basic question takes almost an hour of wait! we did online check in before arrival but no help. or would it take even longer if i didn't check in earlier?! We had to change for the last one week of our stay to a neighbor hotel. than we realized we were paying too much for a claustrophobic room.

Thank you for sharing your feedback regarding your recent stay at Grand Mercure Rio de Janeiro Copacabana. We appreciate your recognition of our prime location; however, we regret to learn that your experience did not meet your expectations. We understand your concerns regarding the condition of your room and the noise levels. It is our aim to provide a comfortable environment for our guests, and we apologize for the construction stains and disturbances you encountered. Your comments regarding the reception wait times are also noted. We strive to enhance our service efficiency, and it is regrettable that your experience did not reflect our usual standards. We also acknowledge your decision to change hotels, and I sincerely apologize for any inconvenience you faced during your stay. Your insights are valuable in helping us improve and ensure a more pleasant experience for future guests.

Customer review rating 5.0/5

Nicola B. Couples - Confirmed reviews ALL

We stayed for two nights. All the staff were very courteous and helpful ,from the receptionist's to the beach staff.

Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location and found our staff courteous and helpful. Your feedback is greatly valued, and we look forward to welcoming you back in the future.

Other web-users rate our hotel

  • 1,232 reviews 9.4/10 Location
  • 1,904 reviews 6.5/10 Room
  • 2,141 reviews 7.2/10 Service
  • 111 reviews 3.4/10 WiFi
  • 1,084 reviews 8.7/10 Breakfast
  • 742 reviews 5.3/10 Cleanliness
  • 699 reviews 7.3/10 Amenities
  • 461 reviews 7.8/10 Vibe

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