Grand Mercure Rio de Janeiro Copacabana 4 stars

TripAdvisor rating 4.0/5 3,597 reviews
Grand Mercure Rio de Janeiro Copacabana
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+ 18 Services
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Room 1

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Hotel extras

  • Hotel on the Copacabana beachfront

  • Events facilities

  • Local cuisine

  • Close to the city's main tourist attractions

  • Beach service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business centre
Information message

This hotel is currently transitioning to the Grand Mercure brand.

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Avenida Atlantica
3716
Copacabana
22070001
rio de janeiro
brazil

Tel: +2135455400

Fax: (+21)35455400

Contact email

Check-in from 14h00

Check out up to 12h00

  • AVENIDA ATLANTICA :  

  • CANTAGALO :  

  • By plane

    AEROPORTO SANTOS DUMONT At 11km / 6 miles

  • By plane

    GALEAO At 27km / 16.78 miles

GPS :-22.98139, -43.19006

Our accommodations

Classic with 1 Double Size Bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Classic with 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive with 1 Double Size Bed

  • Max. number of persons: 3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive with 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Renovated superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Renovated Superior room with 2 twin beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Luxury with 1 Double Size Bed

  • Max. number of persons: 3
  • Area: From 20
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Luxury with 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 20
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Our restaurants and bars

FORNO E FOGAO

Type of cuisine: International

Forno e Fogão restaurant overlooks the ocean and serves breakfast, lunch and dinner from Monday to Sunday. International cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Lobby Bar serves drinks and cocktails and is open from 10am until midnight

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DA PISCINA

Photo non contractuelle / Strictly non binding

POOL BAR OPEN DAILY FROM 9AM TO 10PM, SERVING DRINKS, SNACKS AND LIGHT MEALS

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 184

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Grand Mercure Rio de Janeiro Copacabana

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

660 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,597 reviews

Couples holiday

Customer review rating 3.9/5

Balilyn7 Couples - 23/01/2020 Confirmed reviews ALL

Our stay was quiet disappointing. The hotel was old and smelly. Breakfast was poor. Lifts broke down on our last day and we had to use goods lift to leave.

Dear Gregory James H., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Internet really bad

Customer review rating 3.9/5

Raul G. Business - 23/01/2020 Confirmed reviews ALL

The internet coverage and speed in the room was terrible. I reported on the front desk without any follow up or solution.

Dear Raul G. Martinez, Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 3.9/5

Emil_london Solo - 20/01/2020 Confirmed reviews ALL

I have yet again enjoyed my stay at the Grand Mercure Copacabana. The service was excellent and the views form the sea-view room were breathtaking. I will certainly return

Dear Emil K., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied but not impressed

Customer review rating 3.9/5

Viviane B. Couples - 07/01/2020 Confirmed reviews ALL

We stayed two nights at Grand Mercure Copacabana. We were expecting an ocean view apartment but finally we got a renovated room with views of the city, which of course did not have the wow effect. We had to pay to get an early check in. We could not use the bikes parked in front of the hotel because we are not Accor Platinum members which would have been a highlight if we could have. The pool bar area is really nice with stunning views, but the swimming pool itself is too small. Staff is really friendly and breakfast is good. Overall we are happy with our stay.

Dear Gaetano D., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It is not what you expect in s grand mercure

Customer review rating 3.9/5

Cristiano Couples - 04/01/2020 Confirmed reviews ALL

Classic room extremely old with a noisy air conditioned inside the room and a huge air conditioned machine working 24h a day just outside the window from room 520. And of course the old style window does not have acoustic isolation at all. Mixing hot and cold water at the shower to get the desired water temperature is a big challenge and water flows in a weak water thread...

Dear Cristiano A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.9/5

Latrice Solo - 03/01/2020 Confirmed reviews ALL

It was a great experience from the time I checked in to the time I checked out. Guest services was wonderful The staff in the restaurant was excellent. I appreciate how well the staff helped me out and attended to my needs.

Dear Latrice I., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Billed my MasterCard £146, for no reason

Customer review rating 3.9/5

Philip F. Couples - 31/12/2019 Confirmed reviews ALL

The hotel was ok. But why was I billed 789.36 BRL to my MasterCard on 30/11/19? I didn’t owe you any money. I had settled my account in cash 258 BRL! Your counter staff were always over worked with large queues. I want my money back.

Dear Mr. F., Thanks for letting us know about this wrong charge. What happened was that the receptionist charged your card instead of Expedia's card and indeed this wasn't supposed to happen. We'll proceed with the refund and we'll send you the receipt. We're truly sorry for this misunderstanding. Best Regards. Patricia Moreira Guest Relations

Disappointed comparing to other Accor Hotels

Customer review rating 3.9/5

Jaroslaw Families - 26/12/2019 Confirmed reviews ALL

Standard below average hotels of the same level

Dear Jakub T., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We're currently under renovation to get into the brand standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Never Again!!

Customer review rating 3.9/5

Susan B. Solo - 24/12/2019 Confirmed reviews ALL

Reception was a joke, huge queues. the room was terrible, I arrived at 10am from a cruise ship, I was told to return at 12 noon, fair enough, then was told to return at 2pm, finally I was given a room at 4.45pm. the room was terrible, very dark, looking onto a wall, only one bedside light, a terrible smell, plus full of flies. Having already queued 3 times at receptionI gave in, however other people persevered and changed their rooms. My room was never cleaned before 4pm., except on the day that I was leaving, when a member of staff knocked on the door and just walked in. This was my 5th time in Rio and I speak a little Brasilian Portugeuse. I felt that the place was understaffed and staff morale was very low. . .

Dear Susan B., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We understand the need of improvement in our structure, so we are renovating our hotel in order to get the brand standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dr

Customer review rating 3.9/5

R B. Families - 21/12/2019 Confirmed reviews ALL

Excellent location. Good breakfast. Rooms rather small

Dear Jessica Catherine B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 3.9/5

Marcel Business - 21/12/2019 Confirmed reviews ALL

Poor maintenance Crowded Reception Iron not available Lack of standardization among hotels with same brand

Dear Marcel M., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We're currently a hotel in transition to the Grand Mercure standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Horrible room

Customer review rating 3.9/5

Lynn Couples - 18/12/2019 Confirmed reviews ALL

The room was old and dirty. The toilet blocked and had to report twice before it was fixed. The telephone did not work. We were on floor 6 and the lift would not stop there. There was a dirty food tray on the stairs for hours. There was a stronge smell of air freshener from the air con unit which affected my chest. The pool area was dirty and so was the pool. The umbrellas were broken. On a good note, there was a good selection at breakfast and the porters were very friendly

Dear Lynn W., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

disappointing for a Grand Mercure

Customer review rating 3.9/5

Cyrille B. Business - 17/12/2019 Confirmed reviews ALL

I found the hotel well below a Grand Mercure standard. Old rooms Restaurant not working at night, only the bar serving badly cooked food

Dear Cyrille b., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We're under transition to the Grand Mercure brand, renovating our hotel and training our teams. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very bad claening and all old

Customer review rating 3.9/5

Thyago P. Business - 16/12/2019 Confirmed reviews ALL

Very old facilities poorly maintained, old and worn and torn sheets, dirty and old room, dirty bathroom

Dear Thyago P., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good experience at this hotel

Customer review rating 3.9/5

Andrés M. Business - 16/12/2019 Confirmed reviews ALL

I loved the breakfast as well as the service room. Thank you for the help in the meantime my room was ready allowing me to use the Gym restroom to wash an be ready to work. Thank you

Dear Fabio Andres M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent staff made up for shortfalls

Customer review rating 3.9/5

Karen Solo - 16/12/2019 Confirmed reviews ALL

Staff were all helpful and friendly - please pass on my thanks. Room fine, but safe didn't work and elevators also wasted some of my very limited time in Rio by going to random floors or not working at all. Great view from rooftop. Food (lobby bar) was good. Questions raised on my booking were not answered, even when I sent a follow-up email. Both issues were addressed at check-in, so I don't understand why I was just left in limbo between booking and arrival.

Dear Karen W., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location was nice

Customer review rating 3.9/5

Alejandro A. Business - 16/12/2019 Confirmed reviews ALL

The location was nice, but I was disapointed by the old infrastructure, elevators shaking non-stop on the way up and down. The VIP breakfast.. well, the place was good, the service as well, but the availability was POOR, overcooked food waiting for hours for some "VIPs" go there. The only good thing about it was the view, otherwise, below, the standard breakfast was way better. Fresh food, abundant, fresh made coffee, etc. I was disapointed by the fake expectations I had, on the booking web, there was shown a picture with a pool and ocean view, but I was sent totally to the back, because on the front, only are offices... - The personell said they don't have iron (it's broken!) and I must pay for the service, which I did because was urgent. After complaining and calling several times, "magically" they manage to have irons and send one to my room, with the label "20" on it. So, they have 19 irons not working?!, incredible the way they try to squeeze money out of you.. On the other side, was nice to be welcome with a couple of beers and nuts as a courtesy to my gold status with Accor.

Dear Alejandro A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We just want to confirm that unfortunately we only had the ironing service. The iron was sent to you as an exception, and we're sorry for the misunderstanding. We appreciate your sharing your concerns, which were shared with our management and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Awesome facilities and staff

Customer review rating 3.9/5

Andre S. Families - 15/12/2019 Confirmed reviews ALL

Warm welcome by friendly staff. Excellent breakfast and lovely pool area. Comfortable beds an good Wi-Fi connection. Helpful staff assisting with any questions. Fast checkout. Had a lovely time here.

Dear Andre S., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Way too many bad surprises...

Customer review rating 3.9/5

Mariana C. Business - 15/12/2019 Confirmed reviews ALL

Regardless location is awesome and staff is polite, I had a couple of bad experiences in a 2-day stay: a) I was directed to check in a room that was on maintenance (reservation people wasn’t surprisingly aware such floor was out of order) and b) room service left a consumed good in my room which was charged in my bill (if I wasn’t smart, I wouldn’t have noticed). At the end of the day, problems were solved, but would prefer not having surprises!

Dear Mariana Veltem C., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Super Hotel

Customer review rating 3.9/5

Pavlina Solo - 14/12/2019 Confirmed reviews ALL

The location, breakfast, staff friendly

Dear Pavlina W., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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