Grand Mercure Rio de Janeiro Copacabana 4 stars

Check in took forever and the receptionist couldn’t tell me if the room had a sea view! The staff were unwilling to speak English but did it grudgingly with minimum information. I had the buffet dinner which was horrible although reasonably priced. I’d eaten entree by the time any one came to ask me if I would like a drink. I’d just about finished the main meal by the time the drink came. Breakfast was equally as bad with food that had been on the heat for hours, so the omelette was hard and scrambled eggs had split. The food from room service was by far the nicest meal. The instructions to put your code in the safe are wrong and by the time the maintenance man came to the room I’d missed my tour (the reception staff were unable to help with the safe issue). Reception just shrugged when I explained I had to wait so long for maintenance re the safe is missed my tour. All in all I wouldn’t go back, there are many other lovely hotels at Copacabana where the staff happily speak English and are happy to help!!

The hotel has an excellent location for tourists in Rio. The staff is committed, nice, polite and very attentive. Some rooms and the pool on the rooftop have astonishing views of Copacabana beach. Small drawbacks are that a renovation would improve the comfort of the rooms, the pool is pleasant but too small for the size of the hotel and if you want a cozy and calm hotel, this hotel could be not the best option for you as it is busy and sometimes loud.

Great accommodation, with a excellent breakfast. Wonderful location in one of the best beaches of Rio de Janeiro.

Amable

Excellent holiday in Rio and stay at the hotel. Very good check in with Camila on my arrival. Nice room with welcome gift....Thankyou. The breakfast was one of the best at any Accor hotel I’ve recently visited. Very special mention to Claudia on the lobby bar....very friendly and she makes the best caipirinhas!

Staff were lovely and helpful, rooms gray have everything you need (they currently undergoing redecoration ). Breakfast is busy due to smaller sized donning room but always plenty available so once you’ve got a seat there isn’t any issue - managed well

In general, the stay was good. Good room size (Rm 1566c), air-conditioning, clean. On the other hand, the TV did not work beyond 12 channels. I had to physically disconnect the mains power to reset the TV. Poor picture quality (grainy picture). Also, the toilet flush did not work as intended. I had to top-up the water in the flush tank externally, to get it to work. I left a message with reception, the day after my arrival but nothing was done till my departure.

Overall the stay was very pleasant. Staff were consistently helpful. The only negative was that I stayed in room 1766, which is directly below the gym. Once in use you were awoke. The compounding noise of the treadmill.

The hotel is in a good location; right in the middle of Copacabana. The room is ok, spacious but nothing spectacular (very moist and not that clean). They did give us an upgrade to the “best room” in the hotel for the last night after we had a terrible experience with the hotel’s bikes. It is a nice perk to have access to free bikes during a stay but those are definitely not in the best shape and not that safe. They also offer us a free dinner which was a nice gesture. However, someone from the staff (assuming the cleaning lady) cracked my iPad! Even though, the manager tried to solve the issue by looking for a screen to replace my cracked one, no one apologized for it! In the end they offered me a 75 USD discount on my bill... this hotel has potential but there is lots to fix...

The room was spacious and clean, however having the part of bathroom (sink & related) in the room is not very convenient. Furthermore, despite having promised a view to the street, we had a "view" to a between-building-yard, where all the noisy machines were placed

As a frequent guest, I chose Grand Mercury Copacabana for the perfect service and friendly staff that makes me feel very welcomed.

I stayed 2 nights only and is was very satisfied with the accommodations and the kindness of attendants. Also the localization is very good

I love the hotel....it has a really wonderful charm... Breakfast was awesome

Great location, friendly staffs, good facilities.

Very well located, excellent breakfast, but the service could be a little better. We were in three in the same room and they prepared the room only for two. As asked more pillows, blanket and hygiene items and we didn’t receive the blanket. Even so I would be staying at thia hotel again.