Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,567 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,567 reviews

Customer review rating 1.5/5

Jessie B. Families - Confirmed reviews ALL

I was very disappointed with my stay, especially as an ALL Accor member, where the expected priority treatment was essentially non-existent. There was confusion and pushback around breakfast being included, despite it being part of my booking. When it was finally acknowledged, I was told it applied to a different level due to my room. Service across the board was slow, with long delays for room service, the restaurant, and breakfast. Even at checkout, there was no priority service and I was required to line up. Staff were inconsistent — some were friendly, while others (particularly at the pool bar) were quite rude. My family had multiple rooms booked, and unfortunately, everyone shared a similar experience. The bed was comfortable and the sunrise view from the room was beautiful, however, that’s where the positives end. The room itself did not match the photos and had a persistent sewer-like smell. I raised this multiple times, but nothing was effectively resolved. For the last few nights, I had to specifically request room spray just to make it tolerable to sleep. Additionally, used room service plates were left in hallways for extended periods, seemingly ignored by staff. Overall, the hotel felt overpriced for what was delivered. I would not recommend staying here and expected a far better experience, particularly as an Accor loyalty member.

Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Rio de Janeiro Copacabana. I sincerely regret to hear about the challenges you experienced during your visit, and I appreciate your comments as they provide us with valuable insights into areas that require our attention. We are pleased to hear that you found the bed comfortable and appreciated the beautiful sunrise view from your room. However, we are truly sorry to learn that other aspects of your stay fell short of expectations. Your experience regarding the breakfast confusion and service delays is concerning, and we acknowledge how frustrating this must have been for you and your family. We strive to provide our guests with a seamless experience, particularly our ALL Accor members who deserve special recognition and priority treatment. We would also like to address the issues you mentioned regarding cleanliness and room odor. It is our policy to maintain high standards of cleanliness throughout the hotel, and we regret that we did not meet these standards during your stay. Please accept my apologies for the inconvenience caused by the persistent smell and the delayed response to your requests. We assure you that your feedback will be communicated to our housekeeping team to ensure that we improve in this area. Additionally, we are disheartened to hear about the inconsistency in staff service, as we are committed to providing a warm and welcoming environment for all our guests. Your comments will be addressed in our staff training sessions to ensure that every guest feels valued and respected. Thank you once again for your feedback. It is through comments like yours that we can continue to improve our services and guest experience. We hope to have the opportunity to welcome you back to provide a stay that meets the high standards you deserve.

Customer review rating 3.5/5

Patrick A. H. Couples - Confirmed reviews ALL

pleasant hotel with nice food (albeit slow service) with easy access to both the beach and historic fort. Sugarloaf and Christ the Redeemer are also (relatively) close by via taxi

Thank you for sharing your thoughts about your recent stay at our hotel. We are pleased to hear that you enjoyed our location and the dining options we provide. We appreciate your feedback regarding the service speed, and we will take it into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an even more enjoyable stay.

Customer review rating 5.0/5

Sterling R. M. Couples - Confirmed reviews ALL

First time in Rio and they didn’t disappoint. Clean room, great staff and comfortable beds. When I come back I’ll definitely be booking here.

Thank you for your wonderful feedback regarding your recent stay at Grand Mercure Rio de Janeiro Copacabana. We are delighted to hear that our service, staff, and accommodations exceeded your expectations during your first visit to Rio. Your kind words inspire our team to maintain high standards of cleanliness and comfort. We look forward to welcoming you back in the future.

Customer review rating 3.5/5

Laura R. C. C. Couples - Confirmed reviews ALL

Staff extremely helpful and welcoming, only issue with the room was that the window didn't seal correctly, letting a lot of the outside noise come in during the night. Also had an issue with the electronic vault, had issues closing it oftentimes. Wifi connectivity was also terrible in my room (646)

Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the helpfulness of our staff. However, we regret to learn about the issues you encountered with your room, including the window, electronic vault, and Wi-Fi connectivity. Your comments are invaluable to us as we strive to enhance our guest experience.

Customer review rating 3.5/5

Dipankar M. Couples - Confirmed reviews ALL

Great location on Copacabana beach. Good restaurants and grocery stores nearby. Good breakfast. Friendly service. My only complsin is that in the room description on their website they say it includes a "Coffee Machine", but you realize later that they charge if you use any of the coffee pods!

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our prime location, breakfast, and the friendly service provided by our team. However, we regret any confusion regarding the in-room coffee service. Please be assured that our policy on coffee pods is clearly communicated in our room descriptions. We appreciate your understanding and hope to welcome you back in the future.

Other web-users rate our hotel

  • 1,241 reviews 9.5/10 Location
  • 1,913 reviews 6.6/10 Room
  • 2,134 reviews 7.2/10 Service
  • 114 reviews 3.3/10 WiFi
  • 1,085 reviews 8.7/10 Breakfast
  • 748 reviews 5.1/10 Cleanliness
  • 709 reviews 7.2/10 Amenities
  • 470 reviews 7.8/10 Vibe

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