Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,648 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,648 reviews

Customer review rating 4.5/5

John L. S. Families - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience to be comfortable and that our staff made a positive impression. Our team strives to provide exceptional service, and your feedback is a wonderful affirmation of their efforts. We hope to welcome you back in the future!

Customer review rating 0.5/5

Shibo S. Business - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your experience with our front desk staff did not meet your expectations. We strive to ensure that all our guests feel welcomed and valued, and I will be addressing your concerns with our team to reinforce our commitment to exceptional service.

Customer review rating 3.5/5

Christoph L. Couples - Confirmed reviews ALL

Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location, amenities, and breakfast offerings. However, we sincerely apologize for the oversight in cleanliness that you experienced. Maintaining the highest standards of hygiene is a priority for us, and your comments will assist us in ensuring that our procedures are consistently upheld. Thank you for your understanding, and we hope to welcome you back soon.

Customer review rating 4.5/5

Catia F. M. H. Families - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location and found our staff to be helpful and friendly. It is always our goal to provide guests with a memorable experience, and your feedback is greatly appreciated!

Customer review rating 1.5/5

Marcia A. C. Couples - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the accommodation, although we regret to hear you were disappointed by the additional charges for coffee capsules. We strive to offer a range of amenities, and we understand how important transparency in pricing is for our guests. Your perspective is valuable to us, and we will take it into consideration for future improvements.

Other web-users rate our hotel

  • 1,273 reviews 9.5/10 Location
  • 1,927 reviews 6.8/10 Room
  • 2,165 reviews 7.3/10 Service
  • 113 reviews 3.6/10 WiFi
  • 1,110 reviews 8.6/10 Breakfast
  • 733 reviews 5.3/10 Cleanliness
  • 724 reviews 7.6/10 Amenities
  • 469 reviews 8.1/10 Vibe

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