Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,657 reviews

Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,657 reviews

Customer review rating 2.5/5

Colin G. Business - Confirmed reviews ALL

We sincerely appreciate your time and your valuable feedback regarding your recent stay at the Grand Mercure Rio de Janeiro Copacabana. We are pleased to know that you enjoyed the facilities of our hotel. However, I regret that the gym's opening hours did not meet your expectations. The gym's opening hours have been established with consideration for the comfort and tranquility of our guests. We understand that this may be inconvenient for some of our visitors, especially those who prefer to exercise early in the morning. We look forward to welcoming you back to our hotel and providing you with an even more satisfying experience. If you have any further suggestions or comments, please do not hesitate to contact us directly.

Customer review rating 3.5/5

Richard A. W. Couples - Confirmed reviews ALL

Thank you for taking the time to share your experience at Grand Mercure Rio de Janeiro Copacabana. We appreciate your feedback regarding your stay, as it helps us improve our services. We are pleased to hear that you found our location convenient and that our team was able to assist you by moving your room to a more suitable location after your initial concerns. We recognize that a restful night is essential for our guests, especially before early morning travels. The proximity of certain rooms to our rooftop bar can indeed lead to noise disturbances, and we appreciate your understanding in this regard. Your comments will be shared with the relevant departments to ensure that we continue to enhance our guest experience. We are glad that our follow-up call was received positively, and we hope that your overall experience with us was enjoyable despite the initial inconvenience. Thank you once again for your valuable insights.

Customer review rating 5.0/5

Reinaldo D. S. J. Couples - Confirmed reviews ALL

Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the perfect location, friendly service, and stunning views. It is gratifying to know that our room amenities and rooftop breakfast contributed positively to your experience. We look forward to welcoming you back for another lovely stay in the future.

Customer review rating 2.0/5

Thomas P. B. C. Business - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbance you experienced from the bar located on the 12th floor. We understand how important a peaceful environment is for our guests, and we appreciate your comments, which will be taken into consideration as we continuously strive to enhance our services and facilities.

Customer review rating 0.5/5

Gomolemo L. Couples - Confirmed reviews ALL

We deeply regret your dissatisfaction and the negative impression you have of our hotel. We would like to clarify that Grand Mercure Copacabana has provided all possible support and necessary assistance regarding this matter. We have made available and sent all the correct supporting documentation proving that the duplicate charge was properly reversed and refunded on our part. Once a refund is processed by the hotel, the remaining process and the timeframe for the actual credit to appear on your statement become the sole responsibility of your issuing bank. We remain at your disposal should you need any further information or require the receipts to be sent again.

Other web-users rate our hotel

  • 1,282 reviews 9.4/10 Location
  • 1,931 reviews 6.8/10 Room
  • 2,175 reviews 7.4/10 Service
  • 112 reviews 3.2/10 WiFi
  • 1,112 reviews 8.6/10 Breakfast
  • 732 reviews 5.2/10 Cleanliness
  • 728 reviews 7.6/10 Amenities
  • 465 reviews 8/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Rio de Janeiro Hotels