Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,817 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Family Room

Photo out of - Superior Family Room

*** Superior Family room with 1 double bed and one sofa bed / 1 room per floor (4th to 12th) ***

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

The Classic Room with 1 double bed has everything you need for a great trip. Equipped with air conditioning, cable TV, WiFi, safe, work desk, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Classic Room with 2 single beds is ideal to enjoy the city in comfort. Equipped with air conditioning, cable TV, WiFi, safe, work desk, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accessible superior room with 1 king-size bed, ideal for people with reduced mobility. With delicate décor, air conditioning, cable TV, WiFi, blackout curtains, work desk, espresso machine and minibar.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This Superior Room with 2 single beds has a perfect climate for relaxation. Includes free WiFi, air conditioning, cable TV, safe, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Luxury room with unmatched comfort and the best view of the Copacabana neighborhood! Everything you need for a sophisticated stay, including king-size bed, A/C and WiFi.

  • Views:

    City View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for a sophisticated stay in Rio de Janeiro with great view of the Copacabana neighborhood. Elegant accommodation with two comfortable single beds, WiFi, A/C and minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with 1 king-size bed for that perfect stay. Free WiFi, minibar, air conditioning, cable TV, safe and espresso machine. Partial view of Copacabana beach. For up to 2 people.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ideal for couples, this executive room unites modern and elegant elements. Overlooking Copacabana beach, with digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive room with two single beds + combination of modern and elegant elements. Overlooking Copacabana beach, equipped with digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This executive room unites modern and elegant elements with a partial view of Copacabana beach. Includes digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This executive suite is ideal to enjoy the panoramic view of Copacabana beach, equipped with 1 king-size bed, cable TV, electronic safe, espresso machine and electric kettle.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 314 rooms
  • 16 rooms for people with reduced mobility
  • 314 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Vizta Swimming Pool

  • Outside

Gym

  • On site

Sports and leisure

Gym

  • On site

CAZA ALIMO

Photo out of - CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
Rua Souza Lima, 48, Copacabana, 22070001 Rio De Janeiro, Brazil
Telephone +55 21 3545-5460

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Exceptional View

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

On top of the Grand Mercure Rio de Janeiro Copacabana, Vizta Rooftop offers an impressive shoreline view in a sophisticated and welcoming atmosphere, for gatherings, celebrations, or to enjoy the sunset.

Caza Alimo offers a full buffet on the 2nd floor, with artisanal bread, fruit, cakes and hot dishes in an elegant setting overlooking Copacabana beach, for a delightful and welcoming morning experience.

Heated pool

Gym on site open every day from 8 am to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,817 reviews

Customer review rating 3.5/5

Tulio A. K. Business - Confirmed reviews ALL

Prezado hóspede. Agradecemos por compartilhar sua experiência. Lamentamos pela demora no processo de check-in e check-out, assim como pelos problemas com a internet durante sua estadia. Entendemos como essas situações podem ser frustrantes e estamos sempre em busca de melhorar nossos serviços. Valorizamos seu reconhecimento da equipe e levaremos em consideração seus comentários para aprimorar a experiência de nossos hóspedes. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Diogo A. P. Business - Confirmed reviews ALL

Prezado hóspede, Agradecemos pelo seu feedback. Lamentamos que o ar-condicionado não tenha funcionado adequadamente durante sua estadia. Reforçamos a importância de relatar problemas à nossa equipe, para que possamos atender melhor às necessidades dos nossos hóspedes. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.0/5

Reynolds L. Couples - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location. However, we regret to learn about the challenges you faced with our service and communication. Your observations have been noted. We understand the importance of efficient service and assure you that we value your constructive comments as they guide our improvement efforts. We appreciate your input and hope to have the opportunity to welcome you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Alex C. Couples - Confirmed reviews ALL

Dear guest, We sincerely thank you for sharing your experience with us. It is gratifying to know that the location and the cordiality of our team contributed to a pleasant stay. We regret that the cleanliness of the linens did not meet your expectations. We appreciate you bringing this to our attention, as the satisfaction of our guests is fundamental. We will reinforce with our team the importance of attention to detail. Regarding the pool hours, we inform you that, on some occasions, the closing may occur for operational reasons. We apologize for any inconvenience and will work to improve communication in these situations. Finally, we regret that the information about additional services was not clearly presented. Thank you again for your constructive feedback, and we look forward to welcoming you again on your next visit to Rio de Janeiro. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Ann A. B. Friends - Confirmed reviews ALL

Dear guest, Thank you for your positive feedback regarding our reception and staff. We are delighted to hear that you had a pleasant experience and that our team was able to assist you. We look forward to welcoming you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Prezado hóspede. Agradecemos por compartilhar sua experiência. Lamentamos pela demora no processo de check-in e check-out, assim como pelos problemas com a internet durante sua estadia. Entendemos como essas situações podem ser frustrantes e estamos sempre em busca de melhorar nossos serviços. Valorizamos seu reconhecimento da equipe e levaremos em consideração seus comentários para aprimorar a experiência de nossos hóspedes. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Diogo A. P. Business - Confirmed reviews ALL

ac was not working at 1266 room. Since my stay was short and I just notice during the night, I didnt complaint with the staff.

Prezado hóspede, Agradecemos pelo seu feedback. Lamentamos que o ar-condicionado não tenha funcionado adequadamente durante sua estadia. Reforçamos a importância de relatar problemas à nossa equipe, para que possamos atender melhor às necessidades dos nossos hóspedes. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.0/5

Reynolds L. Couples - Confirmed reviews ALL

Great location, but the overall service needs improvement. Contacting the front desk, information etc all under one number resulted in no one answering the phone at times requiring one to go in person. The lack of bilingual staff was frustrating. Waiting for service response on the 12 floor dining room is unacceptable. All could be fixed easily with the proper training! Hope you will find these responses constructive.

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location. However, we regret to learn about the challenges you faced with our service and communication. Your observations have been noted. We understand the importance of efficient service and assure you that we value your constructive comments as they guide our improvement efforts. We appreciate your input and hope to have the opportunity to welcome you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Alex C. Couples - Confirmed reviews ALL

We visited for a week and had a good stay overall. The location was great and within walking distance and right on copacabana beach which was amazing!! Plus all of the staff we met were really friendly. The cleanliness wasn’t up to expectations- although it was clean overall, the towels were not being changed when requested, as still had marks on them or were damp after the room had been cleaned. Unfortunately, the rooms were not the cleanest overall and we didn’t have a good night’s sleep as the beds were quite hard. The hotel was clean throughout otherwise and had a good and happy vibe. The facilities were good- great gym and pool, however the pool shut early a few times without notice during our stay for unknown reasons. The pool was great when we could use it though, with great views of the beach and mostly quiet. We also didn’t feel we were given information to enhance our stay- such as local tours or that we could get a chair and towel for the beach from the hotel- all of this we found out ourselves after we’d payed for an external service. Overall, the hotel is in a good location and it has a good vibe, but a few improvements could be made to make this excellent!

Dear guest, We sincerely thank you for sharing your experience with us. It is gratifying to know that the location and the cordiality of our team contributed to a pleasant stay. We regret that the cleanliness of the linens did not meet your expectations. We appreciate you bringing this to our attention, as the satisfaction of our guests is fundamental. We will reinforce with our team the importance of attention to detail. Regarding the pool hours, we inform you that, on some occasions, the closing may occur for operational reasons. We apologize for any inconvenience and will work to improve communication in these situations. Finally, we regret that the information about additional services was not clearly presented. Thank you again for your constructive feedback, and we look forward to welcoming you again on your next visit to Rio de Janeiro. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Ann A. B. Friends - Confirmed reviews ALL

Happy to come back

Dear guest, Thank you for your positive feedback regarding our reception and staff. We are delighted to hear that you had a pleasant experience and that our team was able to assist you. We look forward to welcoming you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Priscilla F. D. C. Friends - Confirmed reviews ALL

Comfortable room following requested move. Great breakfasts!

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

Customer review rating 4.5/5

Anne M. M. S. Families - Confirmed reviews ALL

Very pleasant helpful staff

Dear guest, Thank you for your kind words regarding our helpful staff. We are pleased to hear that you had a pleasant experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Caroline T. Friends - Confirmed reviews ALL

Comfortable

Dear guest, Thank you for your kind words regarding the comfort of your stay at our hotel. We are pleased to hear that you had a pleasant experience with us. Goodbye and best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Rafael L. C. S. R. Business - Confirmed reviews ALL

Hotel is well located with a good clean, however the Wifi sucks (did not work, the signal is so weak that several people were working near from front desk

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

Customer review rating 4.5/5

Sara K. Friends - Confirmed reviews ALL

Well located, clean, friendly staff,

Dear guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent location, cleanliness, and the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Charbel S. Solo - Confirmed reviews ALL

I was expecting a better service for the money paid

Dear guest, We sincerely appreciate your feedback. We are glad that you enjoyed our location. However, we regret that our services did not meet your expectations regarding the value invested. Your comment is important to us and will be considered for future improvements. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Alexandre M. Couples - Confirmed reviews ALL

Location is great and friendly staff. Though i think the hotel need a refresh. many thing in the room need a fix as a bare minimum. Additionally, the hotel charge the coffee capsule and tea bags and do not provide filtered water in the room. only 2 complementary can of still water per day. That is quite cheap for the standard and way below my expectation. This level of service was quite disappointing.

Dear guest, Thank you for sharing your experience with us. It is gratifying to know that you appreciated our location and the service of the team. However, we regret that the condition of the room did not meet your expectations. Your comments regarding the room items and the offer of filtered water have been noted and will be considered for future improvements. We value your feedback and hope that you will give us another opportunity to surprise you on your next visit. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Udit H. P. Families - Confirmed reviews ALL

Great location and very professional and helpfull staff

Dear guest, We sincerely appreciate your words regarding our privileged location and the cordiality of our team. It is always gratifying to receive positive feedback and to know that your experience was satisfactory. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Zachary R. Business - Confirmed reviews ALL

Clean, comfortable, and enjoyable experience

Dear guest, Thank you for your kind feedback. We are thrilled to hear that you found your stay comfortable and enjoyable. Our team strives to maintain high standards of cleanliness and comfort, and it is rewarding to know you appreciated these aspects during your visit. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Matthew G. C. Business - Confirmed reviews ALL

was nice courteous staff and close to the beach

Dear guest, Thank you for your kind words regarding our location and courteous staff. We are delighted to hear that you enjoyed your stay. Your feedback is valuable to us, and we hope to welcome you back in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Soul T. T. Business - Confirmed reviews ALL

It was very short, but completely satisfied

Dear guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we hope to welcome you back for a longer visit in the future. Best regards, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Laura J. A. Couples - Confirmed reviews ALL

This hotel is perfect for a holiday in Rio. We didn’t spend much time here, but it’s perfectly located if you want to experience every part of Rio.

Dear guest, We appreciate your kind words regarding your stay at our hotel. We are delighted to know that you found our location ideal for exploring Rio. We look forward to welcoming you again for another perfect holiday experience. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Gabisile M. Friends - Confirmed reviews ALL

Thank you to your information staff, they really made life easier especially because they spoke good English

Dear guest, Thank you for your kind words regarding the beauty of your room and the helpfulness of our staff. We are pleased to know that our information team made your stay more enjoyable. Sincerily. Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Sheila R. Couples - Confirmed reviews ALL

We feel the hotel is well located, the staff are very friendly and the daily breakfast is really good. However where the ratings drop is the room itself. We were told we were upgraded. The room was suitably big but we were surprised that there was no soap or shower gel for us. Just shampoo and conditioner in the washroom. We tried telling housekeeping who directed us to reception. Of course we got some soap the next day. However I believe these are basic amenities especially when charged upwards of £210 ( GBP) a night.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to know that you appreciated our prime location, friendly staff, and pleasant breakfast options. However, we sincerely apologize for the shortcomings regarding the amenities in your room. It is, in fact, our intention to provide a seamless experience and ensure that all essential items are readily available for our guests. Your comments about the communication with the housekeeping team and the reception have been noted, and we will review our processes to enhance our service delivery. We value your insights and hope to have the opportunity to welcome you again for a more satisfying stay in the future. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 2.5/5

Patrick P. C. Business - Confirmed reviews ALL

Location is good but rooms are old and noisy with noise coming from the street. Main issue is that the wifi in the whole hotel is not good and in some places/rooms very bad. The rooms are getting old. Receptionist are not all very helpful. I left a suit for dry cleaning as they told me I would get it the next day but I got it back 4 days later…

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive comments about our location; however, we regret that your experience was not satisfactory. We acknowledge the concerns regarding the issues you encountered with our Wi-Fi service, and we are committed to resolving this matter. Our team is working to modernize our network. It is disappointing to hear about the delay in your laundry service, which does not meet our standards. Your comments will be taken into consideration as we continue to seek improvements to enhance the experiences of our guests. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Other web-users rate our hotel

  • 1,341 reviews 9.5/10 Location
  • 1,991 reviews 6.6/10 Room
  • 2,217 reviews 7.4/10 Service
  • 111 reviews 3.2/10 WiFi
  • 1,111 reviews 8.6/10 Breakfast
  • 755 reviews 5.3/10 Cleanliness
  • 734 reviews 7.7/10 Amenities
  • 470 reviews 7.7/10 Vibe

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