Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,841 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Family Room

Photo out of - Superior Family Room

*** Superior Family room with 1 double bed and one sofa bed / 1 room per floor (4th to 12th) ***

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

The Classic Room with 1 double bed has everything you need for a great trip. Equipped with air conditioning, cable TV, WiFi, safe, work desk, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Classic Room with 2 single beds is ideal to enjoy the city in comfort. Equipped with air conditioning, cable TV, WiFi, safe, work desk, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accessible superior room with 1 king-size bed, ideal for people with reduced mobility. With delicate décor, air conditioning, cable TV, WiFi, blackout curtains, work desk, espresso machine and minibar.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This Superior Room with 2 single beds has a perfect climate for relaxation. Includes free WiFi, air conditioning, cable TV, safe, espresso machine and minibar. For up to 2 people.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Luxury room with unmatched comfort and the best view of the Copacabana neighborhood! Everything you need for a sophisticated stay, including king-size bed, A/C and WiFi.

  • Views:

    City View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for a sophisticated stay in Rio de Janeiro with great view of the Copacabana neighborhood. Elegant accommodation with two comfortable single beds, WiFi, A/C and minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with 1 king-size bed for that perfect stay. Free WiFi, minibar, air conditioning, cable TV, safe and espresso machine. Partial view of Copacabana beach. For up to 2 people.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ideal for couples, this executive room unites modern and elegant elements. Overlooking Copacabana beach, with digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive room with two single beds + combination of modern and elegant elements. Overlooking Copacabana beach, equipped with digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This executive room unites modern and elegant elements with a partial view of Copacabana beach. Includes digital safe, WiFi, minibar, air conditioning, cable TV, and espresso machine.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This executive suite is ideal to enjoy the panoramic view of Copacabana beach, equipped with 1 king-size bed, cable TV, electronic safe, espresso machine and electric kettle.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 314 rooms
  • 16 rooms for people with reduced mobility
  • 314 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Vizta Swimming Pool

  • Outside

Gym

  • On site

Sports and leisure

Gym

  • On site

CAZA ALIMO

Photo out of - CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
Rua Souza Lima, 48, Copacabana, 22070001 Rio De Janeiro, Brazil
Telephone +55 21 3545-5460

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Exceptional View

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

On top of the Grand Mercure Rio de Janeiro Copacabana, Vizta Rooftop offers an impressive shoreline view in a sophisticated and welcoming atmosphere, for gatherings, celebrations, or to enjoy the sunset.

Caza Alimo offers a full buffet on the 2nd floor, with artisanal bread, fruit, cakes and hot dishes in an elegant setting overlooking Copacabana beach, for a delightful and welcoming morning experience.

Heated pool

Gym on site open every day from 8 am to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,841 reviews

Customer review rating 5.0/5

Robin D. T. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Stefan C. G. V. Families - Confirmed reviews ALL

Prezado hóspede, Agradecemos sinceramente por compartilhar sua experiência conosco. Ficamos felizes em saber que sua estadia atendeu às suas expectativas. No entanto, lamentamos que o processo de check-in tenha sido demorado. Seu feedback é valioso e será considerado em nossos esforços contínuos para aprimorar nossos serviços e garantir uma experiência ainda mais agradável para nossos hóspedes. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Edward F. G. Friends - Confirmed reviews ALL

Dear guest, Thank you for sharing your impressions about your stay at our hotel. We sincerely regret that the condition of your first room did not meet your expectations. We constantly work to ensure the satisfaction of our guests, and your feedback regarding cleanliness and maintenance is extremely valuable. We hope that, despite this inconvenience, you enjoyed your visit to our hotel and our prime location. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Gillian C. J. Solo - Confirmed reviews ALL

Dear guest, We sincerely thank you for your positive feedback and for sharing your experience with us. It is gratifying to know that the location and the service met your expectations, as well as the quality of your room and the tranquility it provided. We also appreciate your comments regarding the Vizta Rooftop and the beach service. Your opinion on the variety of the breakfast and the selection of hot dishes is very valuable; we will take this into consideration in our future assessments. It is always our goal to provide an experience that caters to everyone's tastes and preferences. We are pleased that, despite the issues concerning privacy and the size of the pool, you found moments of enjoyment during your stay. We hope to welcome you again on your next visit, so you can further enjoy our hotel and the beauty of Copacabana. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Alyssa P. Friends - Confirmed reviews ALL

Dear guest, We greatly appreciate your positive feedback. It is always gratifying to know that our guests have enjoyed a pleasant stay. We apologize for the issue related to the cleanliness of the cups in your room and assure you that we will take your observation into consideration to improve our services. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Robin D. T. Couples - Confirmed reviews ALL

Great helpful staff comfy rooms clean and fun location.

Customer review rating 4.5/5

Stefan C. G. V. Families - Confirmed reviews ALL

Everything was excellent and fully met our expectations. The only disappointment was the check-in process, which took approximately 20 minutes to locate our reservation and complete registration details already provided at booking. Such administrative tasks should be handled in advance or in the back office, rather than keeping tired guests waiting at reception. A faster, more efficient check-in would significantly improve the overall experience.

Prezado hóspede, Agradecemos sinceramente por compartilhar sua experiência conosco. Ficamos felizes em saber que sua estadia atendeu às suas expectativas. No entanto, lamentamos que o processo de check-in tenha sido demorado. Seu feedback é valioso e será considerado em nossos esforços contínuos para aprimorar nossos serviços e garantir uma experiência ainda mais agradável para nossos hóspedes. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Edward F. G. Friends - Confirmed reviews ALL

I had to ask to change rooms on arrival as out original one smelt musty and had a dead plant in it!

Dear guest, Thank you for sharing your impressions about your stay at our hotel. We sincerely regret that the condition of your first room did not meet your expectations. We constantly work to ensure the satisfaction of our guests, and your feedback regarding cleanliness and maintenance is extremely valuable. We hope that, despite this inconvenience, you enjoyed your visit to our hotel and our prime location. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Gillian C. J. Solo - Confirmed reviews ALL

Very happy with my 3 nights at the Grand Mercure. Room was comfortable, looked relatively newly renovated and very well appointed with great shower & smart tv. Although only an inside courtyard view, I was ok with that as I hadn’t paid any extra for views. I’m a light sleeper so the bonus was it was a very quiet room. I checked out the rooftop bar on my first night, good caipirinhas and of course a great view. Food was ok, nothing special. Pool is very small so you’d need to go up when it was quiet. I made use of the beach service which was very handy, just a pity it was a busy public holiday when I was there (no sense of privacy). Breakfast was also good with a few different items every day. Quite random on the hot food selection, a bit to please every culture but nothing that actually went together. However, location on the front was excellent and easy to arrange tour and uber pick ups. Also felt safe and didn’t need to go far. Staff were efficient and helpful. Overall I would recommend.

Dear guest, We sincerely thank you for your positive feedback and for sharing your experience with us. It is gratifying to know that the location and the service met your expectations, as well as the quality of your room and the tranquility it provided. We also appreciate your comments regarding the Vizta Rooftop and the beach service. Your opinion on the variety of the breakfast and the selection of hot dishes is very valuable; we will take this into consideration in our future assessments. It is always our goal to provide an experience that caters to everyone's tastes and preferences. We are pleased that, despite the issues concerning privacy and the size of the pool, you found moments of enjoyment during your stay. We hope to welcome you again on your next visit, so you can further enjoy our hotel and the beauty of Copacabana. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Alyssa P. Friends - Confirmed reviews ALL

Overall very nice. I wish the cups in my room were a cleaner.

Dear guest, We greatly appreciate your positive feedback. It is always gratifying to know that our guests have enjoyed a pleasant stay. We apologize for the issue related to the cleanliness of the cups in your room and assure you that we will take your observation into consideration to improve our services. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Daniele A. L. Couples - Confirmed reviews ALL

It was one of the best experience. We were sick, Rio was cloudy, but the team treatment made all the difference in our days in Rio. Thank you for the experience!! We'll come back, for sure.

Dear Guest, We sincerely thank you for your positive feedback. It is rewarding to know that, even in the face of adversities, our team was able to provide a memorable and welcoming experience during your stay. The privileged location and dedicated service are priorities for us, and we are pleased to know that this made a difference in your visit to Rio de Janeiro. We hope to welcome you again soon. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

Susan C. Solo - Confirmed reviews ALL

need a variety of pillow types, the pillow were too thick for me. You shouldn't charge for coffee in the rooms, this should be complimentary. the accommodation is already expensive

Dear guest, We sincerely thank you for sharing your experience at our hotel. It is gratifying to know that the location met your expectations. Regarding the pillows, your suggestion about the variety of types is valuable and will be taken into consideration for future improvements. Once again, we appreciate your feedback and look forward to welcoming you on your next visit. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Sfiso S. H. Friends - Confirmed reviews ALL

Great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Susan P. G. Families - Confirmed reviews ALL

Guilherme offered excellent service, letting us try a fruit we were not familiar with before making our drinks. The woman who checked us in was also very accommodating and assisted another day as well. I liked the location and breakfast.

Dear guest, We sincerely appreciate you sharing your positive experience. It is gratifying to know that our team, especially Guilherme, was attentive and contributed to a pleasant stay. We are glad that you enjoyed our location and the breakfast. We hope to welcome you again soon! Sincerely, Grand Mercure Rio de Janeiro Copacabana.

Customer review rating 4.0/5

Aparajit J. M. Couples - Confirmed reviews ALL

Grand Mercure hotel has excellent location right by Copacabana beach. Rooms are clean, restaurant is efficient, staff is helpful. They also provide towels, chairs and umbrellas on the beach. The only thing we didn't like was when we told them to charge a meal in the restaurant in Brazilian Real currency, they charged it in US dollars with a 14% markup. After we noticed it on the receipt, we told them to charge it in Brazilian Reals, and they said they couldn't do it once the transaction has gone through and we should contact our credit card company to get it changed.

Dear Guest, Thank you for sharing your observations regarding your stay at our hotel. It is gratifying to know that you appreciated the location of the hotel, the cleanliness of the rooms, and the efficiency of our restaurant, as well as the assistance we provided at the beach. Regarding your experience with the charges in different currencies, we apologize for the confusion. We understand that this can be frustrating, and we regret that we were unable to fulfill your request at the time. We appreciate your understanding and look forward to welcoming you again on your next visit. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.5/5

Joel D. K. R. Business - Confirmed reviews ALL

the check in process is very quick and efficient. the rooms are ample and the bed is very comfortable. just what i needed after a long flight. the morning breakfast has a wide variety and very good quality

Dear guest, We sincerely thank you for your kind words about the comfort of our beds and the quality of our breakfast. It is gratifying to know that the check-in process was efficient and that your stay was enjoyable after your long journey. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 4.0/5

John E. O. Couples - Confirmed reviews ALL

Mostly fine stay. Good location. Wifi needs work. Cutout frequently and constantly had to sign in with login and password.

Dear guest, We thank you for your feedback regarding your recent stay. It is gratifying to know that the location met your expectations. We apologize for the inconveniences with the Wi-Fi connection; we are continuously working to improve our services. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 1.0/5

Ageena S. Couples - Confirmed reviews ALL

Unfortunately, we were not happy with our stay at the Grand Mercure Copacabana. Our first room was not clean. We found two bugs and hair from previous guests. We changed rooms, but the second room was also not completely clean. The toilet did not work properly. We reported this about 5–6 times, but the problem was not fixed. We were also not informed that toilet paper should not be flushed. The regular breakfast area had many fruit flies and other insects, which made it unpleasant to eat there. On the positive side, the hotel has a great location, and the staff, especially at the reception, were very kind and friendly. Overall, we were disappointed with the cleanliness and our experience at the hotel.

Prezada hóspede, Agradecemos por compartilhar sua experiência conosco. Lamentamos profundamente que a sua estadia no Grand Mercure Copacabana não tenha atendido às suas expectativas, especialmente no que diz respeito à limpeza dos quartos e ao funcionamento do banheiro. Este não é o padrão que buscamos proporcionar aos nossos hóspedes, e sua observação sobre a questão do papel higiênico será levada em consideração para melhorar nossa comunicação. Em relação ao café da manhã, entendemos que a presença de insetos é inaceitável e tomaremos as medidas necessárias para investigar e resolver essa questão. Valorizamos os comentários sobre a localização do hotel e a simpatia de nossa equipe, e ficamos felizes em saber que esses aspectos foram do seu agrado. Agradecemos novamente pelo seu feedback, que é essencial para a nossa constante melhoria. Esperamos que você considere nos visitar novamente no futuro. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Stanley M. P. Friends - Confirmed reviews ALL

Good location, close to everything.Stay at the hotel was great having breakfast there is very convenient and pleasant staff

Dear guest, We sincerely appreciate your positive comments regarding the hotel's location and the breakfast experience. It is gratifying to know that our team contributed to your stay. We hope to welcome you again soon. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 2.0/5

Charles C. Friends - Confirmed reviews ALL

Aircon didn’t work proper , fridge was off and full of water, security put his hands on me for walking into the hotel I’ve been staying at all week . Lost a top with there washing system

Dear guest, Thank you for sharing your concerns. We regret that your experience did not meet your expectations. Regarding the mentioned incident concerning security, we will take your observation into account. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 5.0/5

Sara A. Families - Confirmed reviews ALL

Confortable room,great food,and good location.

Dear guest, We greatly appreciate your positive feedback. We are pleased to know that you enjoyed the location, the comfort of the room, and the quality of the food. Your satisfaction is very important to us. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Abdul H. M. Couples - Confirmed reviews ALL

I had to take a couple of cold showers, there was no hot water. Also we had to leave early morning to catch a flight so there was no breakfast buffet, which is fine. However, only ham sandwiches were provided for everyone, including vegetarians.

Prezado hóspede, Agradecemos por compartilhar suas observações sobre sua estadia. Lamentamos saber que você enfrentou problemas com o fornecimento de água quente e que o café da manhã não atendeu às expectativas, especialmente em relação às opções oferecidas. Seu feedback é importante e será considerado para melhorar nossos serviços. Estamos satisfeitos que você tenha apreciado a localização e as instalações do hotel. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 3.5/5

Donato A. Business - Confirmed reviews ALL

Good and comfortable, but rooms and floor were a bit dated. A

Dear guest, Thank you for sharing your experience with us. We value your feedback and will take it into consideration for future improvements to our facilities. Sincerely, Grand Mercure Rio de Janeiro Copacabana

Customer review rating 2.5/5

Pal M. H. Solo - Confirmed reviews ALL

crowded reception, not always good service

Prezado hóspede, Agradecemos por compartilhar suas impressões sobre a sua estadia. Lamentamos saber que a experiência na recepção não atendeu às suas expectativas e que o serviço não foi satisfatório. Seu feedback é valioso para nós e será considerado para futuras melhorias. Atenciosamente, Grand Mercure Rio de Janeiro Copacabana

Other web-users rate our hotel

  • 1,346 reviews 9.5/10 Location
  • 2,008 reviews 6.6/10 Room
  • 2,223 reviews 7.4/10 Service
  • 114 reviews 3.1/10 WiFi
  • 1,115 reviews 8.6/10 Breakfast
  • 755 reviews 5/10 Cleanliness
  • 721 reviews 7.6/10 Amenities
  • 459 reviews 7.6/10 Vibe

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