Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,820 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,820 reviews

TripAdvisor Rating  4.0/5  4,260 reviews

Certificate of excellence 2024

Fantastic Hotel in Rio

Customer review rating 5.0/5

Angelica G. Friends - Confirmed reviews ALL

Great service, nice rooms, lovely amenities

good stay, should be better considering its a 5 star hotel

Customer review rating 4.0/5

Andre Couples - Confirmed reviews ALL

Good stay, excellent breakfast and good location. Pillows are not that good, bed comfort also not that good.

Fantastic breakfast service

TripAdvisor rating 5.0/5

Chris R TripAdvisor review

Great breakfast service from Alice! She really went above and beyond to make the experience wholesome, she’s a great cook and the food was delicious!! Would defo recommend the tapioca fried breakfast which was fantastic and well made by Alice

Good location

Customer review rating 4.0/5

Ashley C. Solo - Confirmed reviews ALL

Good location and decent hotel for the price. The restaurant upstairs is a nice place to get a drink, though the pool is much smaller than I pictured.

Dear ASHLEY LYNN C., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Gergo Business - Confirmed reviews ALL

I got a room facing the inner courtyard where the outer units od the A/C are installed. They produce a great noise and the inner courtyard even enhance it. The rooms are not soundproof, the windows are not closing perfectly. The noise is extremely frustrating you cant relax - the hotel is loosing it’s primary function. When I complaint I just been offered an other room higher but with the same problem. I don’t recommend this hotel unless you have a room NOT facing the inner courty. Those rooms should be locked and not offered to guests.

Thank you for taking your time to rate us. Your opinion is very valuable in our journey towards excellence in hospitality. Our main goal is to make your experience not only satisfying, but truly happy, by providing moments of comfort and well-being in a welcoming atmosphere. We have received your perceptions with attention and respect and will carefully evaluate the points mentioned to ensure that the inconveniences considered are corrected. We’re sorry to hear that your experience didn’t meet your expectations. We greatly value the trust you have placed in our services and we are committed to providing you with an enhanced experience in our Brazilian home with a "carioca soul"!

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Other web-users rate our hotel

  • 982 reviews 9.4/10 Location
  • 1,514 reviews 6.8/10 Room
  • 1,702 reviews 7.8/10 Service
  • 97 reviews 3.5/10 WiFi
  • 1,004 reviews 8.6/10 Breakfast
  • 591 reviews 6.2/10 Cleanliness
  • 236 reviews 3.6/10 Pool
  • 41 reviews 5/10 Bar

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