Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.3/5 3,468 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAZA ALIMO

Caza Alimo restaurant at Grand Mercure Rio de Janeiro Copacabana - Avenida Atlântica, 3716 Copacabana, Rio de Janeiro. Open from 06:30 to 23:00, for distinct dining experiences throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,468 reviews

Customer review rating 4.0/5

Ederval P. R. Business - Confirmed reviews ALL

Despite the good infrastructure & everything, staff could be better… in the rooftop, staff insisted me to buy drinks, and after continuous attempts they even asked my if I was really hosted in the hotel. That sounded a bit disrespectful considering that other white people were in the same position as me, and nobody asked such thing to him.

Customer review rating 5.0/5

Felipe A. M. Business - Confirmed reviews ALL

Very nice and professional staff.

Customer review rating 2.0/5

Katie S. H. Couples - Confirmed reviews ALL

Good location, nice rooftop bar but really awful housekeeping, room was scruffy and lots of previous guests hair. We requested clean towels 3 times with housekeeping and reported to reception and still did not receive them. Dirty coffee cups left and just generally grubby. This is the worst Accor group hotel we have stayed in, definitely not 5 star.

Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the housekeeping issues you encountered, as cleanliness is a top priority at our hotel. Your comments about the room conditions and the delays in receiving towels have been noted. We appreciate your positive remarks about our location and rooftop bar, and we strive to enhance our services to meet the expectations of our guests. We thank you for your valuable input and hope for the opportunity to serve you better in the future.

Customer review rating 5.0/5

Maria B. G. S. C. Families - Confirmed reviews ALL

I was feeling sick and a lovely lady in Concierge helped me and sent me a Room Attendant, Maria Socorro who was really helpful. Would recommend this hotel to anyone. Stayed here in March 2026 with another 3 cousins

Thank you for your kind words regarding your recent stay. We are pleased to hear that our staff, particularly in Concierge, provided you with the support you needed. Your recommendation is greatly appreciated, and we hope to welcome you and your cousins back soon.

Customer review rating 4.0/5

Marcel L. Business - Confirmed reviews ALL

The Check out was very complicated and it was not that easy took to long and not to friendly. To have the breakfast booked to my room was also not possible i had to pay directly.

Thank you for your feedback. I apologize for any inconvenience experienced during the check-out process and regarding the breakfast arrangements. We value your comments and will take them into consideration as we strive to enhance our guest experience.

Other web-users rate our hotel

  • 1,210 reviews 9.4/10 Location
  • 1,847 reviews 6.6/10 Room
  • 2,069 reviews 7.5/10 Service
  • 107 reviews 3.7/10 WiFi
  • 1,062 reviews 8.8/10 Breakfast
  • 723 reviews 5.5/10 Cleanliness
  • 668 reviews 7.4/10 Amenities
  • 448 reviews 8/10 Vibe

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