Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,783 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,783 reviews

TripAdvisor Rating  4.0/5  4,200 reviews

Certificate of excellence 2024

Great location and staff, but some improvements much needed for 4* hotel

Customer review rating 3.5/5

Olivia Families - Confirmed reviews ALL

The hotel is very well located on Copacabana, and just got renovated with modern installations: the restaurant, gym and swimming pool areas are looking super nice. Breakfast is also very good and complete. The staff is really kind and helpful, although the check-in was quite chaotic: a friend of mine working at Accor had booked the room for us with a special rate for Family & Friends, and had sent an email to warn about the situation. But arriving there, the reception had no access to those specific kind of reservations, and were quite confused. Initially, we were also located in a room with partial view on the sea, unfortunately really not what you would expect from a 4*-hotel: windows are dirty, we found some hairs in the bathroom, there were barely 2 clothes hangers... And one morning we could hear some construction noises. Then we were offered to switch rooms in the middle of our stay, due to carpet renovations at our floor. We were moved to a front sea view: finally this room was impeccable (nothing comparable with the previous one!). We really appreciated the upgrade, that compensates with the rest and leaves us with a positive note on the whole experience.

Good location

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Had a great stay, loved breakfast

Dear Ms H., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to receive you again soon in your Brazilian home with a carioca soul. Sincerely, Grand Mercure Rio Copacabana Team

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great accommodation close to the beach Large room, confortable!! Staff very reactive

Dear Mr T., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Rio Copacabana Team

Great location and friendly staff

Customer review rating 5.0/5

Jo Business - Confirmed reviews ALL

Hotel is in a great location. Close to the beach and shopping. Plenty of dining options. Breakfast was delicious. Staff friendly and hotel is clean.

Dear Joseph, Thank you for the great review of our hotel! It's a pleasure to know that we were able to delight you with our breakfast, our staff and our privileged location. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucas Noronha Guest Relations

very good hotel

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

staff are very welcomig and attentive. All floors are well served with lifts, it is easy to reach your room. Cleanm, bright hotel who value their guests.

Dear John, Thank you for the great review of our hotel! We're happy to know that you could feel our dedication and that we had the opportunity to show you the best of our services! Gabriel will be very happy to receive your compliment. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucas Noronha Guest Relations

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Other web-users rate our hotel

  • 967 reviews 9.3/10 Location
  • 1,478 reviews 7/10 Room
  • 1,654 reviews 8/10 Service
  • 95 reviews 3.6/10 WiFi
  • 986 reviews 8.8/10 Breakfast
  • 576 reviews 6.3/10 Cleanliness
  • 233 reviews 2.4/10 Pool
  • 35 reviews 3.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.