Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,942 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,942 reviews

TripAdvisor Rating  4.0/5  4,010 reviews

Certificate of excellence 2024

Amazing time

TripAdvisor rating 5.0/5

CarlaS2680 Business - TripAdvisor review

Reception personnel are always willing to support & sympathetic. My room was always very clean, thanks Joelma for taking care of me, my stuff and my room during this month. Breakfast is diverse & full of fruits. I highly recommend Grand Mercure Copacabana.

Customer review rating 3.5/5

Ronald B. Business - Confirmed reviews ALL

Very nice stay However i am still waiting the invoice to be sent to me

Dear Mr Birce, Thank you for choosing our hotel during your stay in Rio de Janeiro! We would like to inform that we have resent your invoice as soon as we received your feedback. Regarding our restaurant, we will soon have our new block completely remodeled and with an incredible gastronomic area. We look forward to welcoming you again so that you can enjoy our completely remodeled hotel and have a memorable experience. It will be our pleasure! Sincerely, Maria Clara Pavão. Front Desk Manager

Bad experience with front desk

TripAdvisor rating 3.0/5

Vacation67941986233 TripAdvisor review

Ellen and Carol from the front desk show little concern for customer satisfaction and have minimal problem-solving skills. On the other hand, Pedro is a valuable asset to the hotel. When booking your next stay, I hope you have the good fortune of dealing with Pedro instead of Ellen or Carol.

Dear Guest, I am very sorry to hear about the inconvenience and that the service provided by some of our staff was not in line with what we want to offer - empathy and hospitality. We will certainly orientate and train our staff so that they all meet our standards of service. Please accept our sincerest apologies. We thank you and have already passed on the compliments to Pedro, who was very happy to be recognised for the quality of his service. I look forward to welcoming you again for a truly ‘Grand’ experience and I remain at your disposal. Best Regards,

Excellent Service

TripAdvisor rating 5.0/5

Nilanjana R Families - TripAdvisor review

Superior Customer Service! Alexandre and Leanda gave superior customer service at check in. Upgraded us to a partial view! Concierge provided great service as well! Davi was helpful in getting taxi and carrying our luggage. Beautiful hotel.

Dear Nilanjana, Thank you for taking the time to rate your experience with us. We are delighted with your kind words about our staff! It is an honor to know that you feel our dedication to show the best of our hospitality! Alexandre, Linda and Davi will be very happy to receive your compliment. We look forward to welcoming you again! Sincerely,

good location good stay

Customer review rating 4.5/5

Fabio P. L. M. Business - Confirmed reviews ALL

the staff were wonderfull specially Mr'Lucas from guest services

Dear Fabio, Thank you for the great review of our hotel! We're very happy to hear that you had a fantastic stay, especially thanks to our host Lucas! He really is a great example to us of love of service. We're glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Pavão Front Desk Manager

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Other web-users rate our hotel

  • 994 reviews 9.4/10 Location
  • 1,526 reviews 6.9/10 Room
  • 1,735 reviews 8.6/10 Service
  • 81 reviews 5.1/10 WiFi
  • 1,041 reviews 8.8/10 Breakfast
  • 614 reviews 6.4/10 Cleanliness
  • 246 reviews 1.3/10 Pool
  • 31 reviews 1.9/10 Bar

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