Mercure Orléans Portes de Sologne Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,452 reviews

Mercure Orléans Portes de Sologne Hotel - Image 1
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Description

Hotel extras

  • Les Balnéades partner spa 55 yds away. 91°F heated pool, sauna, hammam and fitness center.

  • Free outdoor car park.

  • Lush green surroundings with a view over the Golf de Limère golf course.

  • Free optical-fiber WIFI

Our accommodation(s)

Hotel location

Mercure Orléans Portes de Sologne Hotel

45160 ORLÉANS ARDON
France

GPS:47.821824, 1.912275

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O Deux Sens

Simple, tasty and affordable homemade food made with fresh produce and prepared by our expert and passionate chefs. The dining room offers a friendly welcome and a magnificent view of the 18th green.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,452 reviews

TripAdvisor Rating  3.5/5  300 reviews

Nice location and recently renovated rooms

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Restaurant is also good with good service

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Cordialement, Delphine

terrible bed sheet of composite material.

TripAdvisor rating 2.0/5

paulcA777QS TripAdvisor review

This is the review we sent to the hotel and their reply. We have stayed at this hotel and other Mercures, Novotels, Sofitels many times. We would think twice about staying agin because of the sheets-in a four star hotel. "Staff were charming, particular on Saturday night the receptionist and the Barman. Restaurant was ok-not gastronomic but acceptable. We had to hunt for "english breakfast" tea the following morning. Bedroom had neither a safe nor a fridge (Novotel in Limoges has as does or did the Mercure in central Orleans). The Aircon sort of worked but opening the window was more effective. Bed was very Comfortable in theory BUT and it is a VERY BIG BUT our bottom sheet was some plasticky PAPER composite that came off the mattress easily, tore and was thoroughly uncomfortable. When it came off I realised at about 5 am I was sleeping on the nylon topped mattress itself which is not hygenic for me or subsequent guests. The duvet cover and the underlying sheet were cotton so why was the bottom sheet this paper composite. If this is now standard Accor policy to use paper sheets then we sadly will not stay at this hotel again or indeed any other Accor hotel using paper sheets. This is a four star hotel after all!!!! It is important that we now know what Accor's policy is on this. Please reply. I have held off putting up a trip advisor review until I get an answer. Trip type Vacation Travel group Couple Rooms: 3 Service: 4 Location: 5 Hotel highlights Quiet Visited in April Response from the owner an hour ago Good afternoon, Dear Guest, Thank you for your review and we are sorry to hear that your stay was not up to your expectations. Regarding bedding and as my colleague explained to you when you left, the fitted sheet is a disposable sheet ( not paper) to protect the mattress and brings a "more" hygiene. You then have the top sheet and the duvet. I make a point with the room service regarding the proper placement of the mattress. I am still sincerely sorry if the bedding equipment did not suit you. Regards, Delphine" 

Well located on our drive from Paris to Bordeaux

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We arrived late at night after flying into Paris. We were made very welcome by reception staff. The beds and pillows were very comfortable.

Dear Guest, Thank you very much for your good comment. We are delighted to know about your satisfaction. We are looking forward to welcome you again ! Best regards, Filiz

Great service

Customer review rating 5.0/5

Phil L. Couples - Confirmed reviews ALL

Outstanding service from initial booking to departure.

Dear Guest, Thank you very much for your feedbakc. We are delighted to know about your satisfaction. We hope to welcome you back in our hotel. We are all looking forward to welcome you again ! Best regards, Filiz

Very satisfactory

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Clean, comfortable.and convenient for overnight stop en route south.

Dear guest, Thank you very much for your feedback. We are delighted to know about your satisfaction. The whole team of Mercure Orléans Portes de Sologne wish you a happy new year ! Hoping to welcome you again, Best regards, Filiz

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Other web-users rate our hotel

  • 311 reviews 9/10 Location
  • 691 reviews 7/10 Room
  • 721 reviews 8.3/10 Service
  • 7 reviews 8.1/10 WiFi
  • 298 reviews 7.6/10 Breakfast
  • 188 reviews 6.9/10 Cleanliness

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