Mercure Orléans Portes de Sologne Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,520 reviews

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Mercure Orléans Portes de Sologne Hotel - Image 1
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Mercure Orléans Portes de Sologne Hotel - Image 4
200 Allée des Quatre Vents, Domaine de Limère, 45160 ARDON ORLEANS, France

Description

Hotel extras

  • Les Balnéades partner spa 55 yds away. 91°F heated pool, sauna, hammam and fitness center.

  • More than 1,076 sq.ft. of modular lounges

  • Partner spa Les Balnéades 55 yds away (pool, hammam, sauna) for supplement.

  • Home-cooked dishes with fresh local produce

  • Our hotel is Green Key certified

Our accommodation(s)

Hotel location

Mercure Orléans Portes de Sologne Hotel

200 Allée des Quatre Vents, Domaine de Limère
45160 ARDON ORLEANS
France

GPS:47.821824, 1.912275

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O DEUX SENS

Simple, tasty and affordable homemade food made with fresh produce and prepared by our expert and passionate chefs. The dining room offers a friendly welcome and a magnificent view of the 18th green.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,520 reviews

Customer review rating 2.5/5

Ruth S. Couples - Confirmed reviews ALL

We were not terribly impressed. When we arrived we were given a room which hadn’t been cleaned. Then a room which was only for one, so we had to ask for extra towels etc. The receptionist who dealt with us was hardly apologetic and rather brusque. We had chosen this hotel as it was the last night of a 3 week holiday and decided to treat ourselves, but despite it being the most expensive hotel, it was the worst in terms of quality and service. It was the only one to give paper cups in the room and no milk. However, the restaurant was excellent both for dinner and breakfast.

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly and sincerely sorry to read about your experience. What you describe is absolutely not the standard of service we strive to provide, nor does it reflect the values and level of hospitality we are committed to offering each and every guest. Being assigned an uncleaned room upon arrival is unacceptable, and we deeply regret the inconvenience and disappointment this caused — especially as this was the final night of your three-week holiday, a moment that should have been relaxing and special. We also sincerely apologize for the confusion regarding your room type and for the additional requests you had to make. This should have been seamless. We are equally concerned to hear about the interaction you had at reception. Courtesy, warmth, and attentiveness are fundamental to us, and we are very sorry if you felt anything less than genuinely welcomed and cared for. Regarding the in-room amenities, we understand how details such as proper glassware and milk can significantly impact comfort and perceived quality. Your comments are being taken very seriously and shared with the relevant teams, as they do not align with the experience we aim to deliver, particularly given our pricing and positioning. That said, we are pleased to hear that you enjoyed the restaurant, both for dinner and breakfast. We will be sure to pass along your kind words to our culinary team. Please accept our heartfelt apologies once again. We truly regret that we did not provide the memorable and indulgent final evening of your holiday that you were hoping for. We would very much welcome the opportunity to restore your confidence in us in the future. Warm regards, Filiz

Customer review rating 4.0/5

Gary C. Couples - Confirmed reviews ALL

Great location for a WE Golf and SPA and an evening out in Orleans

Dear Guest, Thank you very much for this amazing feedback ! We are looking forward to welcome you again. Best regards, Filiz

Customer review rating 3.5/5

Myriam M. Couples - Confirmed reviews ALL

Friendly service. Food in restaurant could be better.

Dear Guest, Thank you for your comment and for the interest you have shown in our hotel. We are delighted to hear your positive feedback regarding our staff and are grateful for your kind words about their helpfulness and attentiveness. However, we are sorry to learn that the restaurant did not meet your expectations. Please be assured that we will share your comments with the relevant department. We hope this did not affect the overall quality of your stay. We would be delighted to welcome you again in the future. Kind regards, Natalia

Customer review rating 3.0/5

Yvan S. Business - Confirmed reviews ALL

My room was worn out. Dirty carpet. Visible electrical wire. Plinths scrambled. Restaurant however was good. And staff was OK.

Dear Guest, Thank you very much for taking the time to share about your experience. We are so sorry that your stay did not meet your expectations. We will be very glad to welcome you again to have a second chance to satisfy you ! Best regards, Filiz

Customer review rating 5.0/5

Mark O. Couples - Confirmed reviews ALL

Wonderful hotel in a great location. Extremely comfortable and spacious room. Friendly staff and a great breakfast

Dear Guest, Thank you so much for your wonderful review! It’s always a pleasure to welcome you back, and we’re truly delighted to know that you enjoyed your stay with us once again. We’re glad the comfort of your room, our friendly team, and our breakfast contributed to a great visit. Your loyalty means a lot to us, and we can’t wait to have the pleasure of hosting you again soon. Warm regards, Filiz

Other web-users rate our hotel

  • 293 reviews 8.8/10 Location
  • 692 reviews 6.9/10 Room
  • 665 reviews 8.3/10 Service
  • 259 reviews 7.6/10 Breakfast
  • 181 reviews 6.9/10 Cleanliness
  • 12 reviews 3.8/10 Pool
  • 5 reviews 4/10 Sustainability

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