Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location and comfort, but we sincerely apologize for the inconveniences you experienced during your stay. We are sorry that the sliding door was difficult to operate and did not close properly, allowing outside noise to disturb your sleep. Please rest assured that we will look into this issue to ensure it is addressed. We also regret the unpleasant experience you had with our service team regarding the dessert spoon. This is certainly not the level of service we strive to provide, and we apologize for the frustration caused. We are glad that our manager was able to listen to your concerns and offer her apologies. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Best regards, Filiz Front Office Supervisor

Dear Guest, We are truly sorry for this experience and completely understand your frustration. Having to spend your evening just a few metres away from a noisy intervention, and not being able to enjoy the peace and quiet of your room until 11:45 p.m., is understandably very unpleasant, especially when you are staying at a hotel to rest. The situation with the door was particularly delicate and required urgent attention to ensure that it could be opened safely for our guest. Unfortunately, what was initially expected to be a much shorter intervention took considerably longer than anticipated. We deeply regret that this had such an impact on your evening and your sleep. We are also sorry that we were unable to offer you another room and, more importantly, that we did not sufficiently take into consideration the disruption this intervention could cause you, given that your room was only a few metres away. We understand that the situation should have been handled differently from your perspective. Please accept our sincere apologies, also for the noise and conversations from our team during the intervention. Even in an urgent situation, we must do everything possible to minimise the disturbance to our other guests. Your feedback is very valuable to us, and we will take it into consideration to ensure that we handle similar exceptional situations more thoughtfully in the future. We sincerely hope that, despite this incident, we will have the opportunity to welcome you back and provide you with the experience you rightly expected from us. Best regards, Filiz Front Office Supervisor

Dear Mr. S., Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our beautiful location, delicious food and excellent service. Your kind words and 10/10 rating mean a lot to our entire team. We look forward to welcoming you back to Mercure Orléans Portes de Sologne very soon! Warmest regards, Balssem The Reception

Dear Mr J., Thank you very much for your kind and detailed review. We are delighted that you enjoyed your stay, particularly the warm welcome from our reception team, your dinner and the exceptional service from our restaurant team. We also appreciate your comments regarding the QR code and the missing milk, and will take them into consideration to improve our service. It was a pleasure welcoming you, and we hope to see you again on your next visit. Warm regards, Balssem The Reception

Cher Monsieur B., Merci beaucoup pour votre chaleureux retour ! Nous sommes ravis que vous ayez apprécié le calme de notre établissement, l’accueil de notre équipe ainsi que le confort de votre chambre. Nous sommes également heureux d’avoir pu assurer un espace sécurisé pour vos vélos électriques. Ce fut un plaisir de vous accueillir, et nous espérons avoir le plaisir de vous recevoir à nouveau lors d’un prochain séjour. Bien chaleureusement, Balssem La Réception

Dear Mr. O., Thank you very much for your wonderful 100/100 rating and for your kind review! We are delighted to hear that you enjoyed your stay, especially your beautiful room with its terrace and golf course view, our facilities, breakfast and, of course, the friendliness of our team. Your kind words and perfect score are a great reward for our entire team. We truly hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Balssem The Reception

Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay ! We look forward to welcoming you back, Best regards, Nathan

Dear Guest, Thank you very much for your wonderful 10/10 rating and for taking the time to share such a lovely review. We are delighted to hear that you continue to choose our hotel as a convenient stopover on your journeys to and from Provence. It is wonderful to know that you appreciate our peaceful location overlooking the golf course, as well as the cleanliness of the hotel and the variety offered by our restaurant and wine selection. We are especially pleased that you found our reception team friendly, helpful and welcoming. I will be sure to share your kind words with the young lady at reception — she will be delighted to know that her service made a positive impression. It is always a pleasure to welcome you back, and we look forward to seeing you again on your next journey south. Kind regards, Nathan

Dear Guest, Thank you very much for your 8/10 rating and for taking the time to share your experience with us. We are delighted to hear that you appreciated the organization of our reception areas, as well as the comfort of your room, particularly its spacious bathroom. However, we are sorry to hear that the poor soundproofing caused you some inconvenience, especially due to the event taking place in our reception areas. We completely understand how this may have affected your peace and quiet, and we regret that your stay was not as restful as it should have been. Your feedback is valuable to us and helps us remain attentive to this aspect in order to continuously improve our guests’ comfort. We hope to have the pleasure of welcoming you back and providing you with a more peaceful stay. Kind regards, Nathan

Dear Guest, Thank you very much for your wonderful 9/10 rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the warm welcome from our team, your beautiful room overlooking the golf course, and the selection of dishes offered in our restaurant. We are especially pleased that you enjoyed dining outside by the lake. Knowing that our hotel has become one of your favourite stopping places on your journey south is a real pleasure for us. We truly appreciate your loyalty and look forward to welcoming you back on your next trip. Best Regards, Nathan

Dear Guest, Thank you very much for your wonderful feedback and for your kind words. We are delighted to know that you enjoyed our location, the warm welcome from our team, and your dining experience. We are especially pleased that you had the chance to enjoy the peaceful surroundings and spot our resident beavers! It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next journey through the region. Best Regards, Nathan

Cher client, Nous vous remercions profondément d'avoir pris le temps de partager votre expérience. Au plaisir de vous recevoir à nouveau ! Cordialement, Filiz

Dear Guest, Thank you very much for your loyalty and your amazing comment. It is always a pleasure to welcome you. We are looking forward to see you again ! Best regards, Filiz

Dear Ms C., Thank you very much for your lovely feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed your room, our cleanliness, dog-friendly welcome and especially your dinner. We sincerely apologize for the inconvenience regarding the water in your room and will ensure this is addressed with our team. We also appreciate your feedback regarding the booking process. It was a pleasure welcoming you and your dog, and we hope to see you again very soon! Warm regards, Balssem The reception

Dear Guest, We are sincerely sorry to learn from your review that the response provided at the time of your departure ultimately did not meet your expectations. When you reported the incident to us, we fully understood the concern it may have caused, particularly as you were staying with your children. This is precisely why we wanted to speak with you directly at check-out and immediately offered you a €40 goodwill gesture on your bill. At the time, we were under the impression that this gesture and the attention given to your concern had addressed your disappointment, so we are genuinely sorry to learn that you ultimately left with a different feeling. Nevertheless, we fully understand that such an incident could have been worrying, and we deeply regret the experience you had. The safety and well-being of our guests are an absolute priority for our hotel, and we took your report very seriously. We would nevertheless like to thank you for taking the time to share your experience. Your feedback allows us to remain particularly vigilant and to continue improving the quality of the experience we strive to provide to every guest. Despite this incident, we sincerely hope to have the opportunity to welcome you again and provide you with an experience that is more in line with your expectations. Best regards, Filiz

Chère Cliente, Nous vous remercions chaleureusement d’avoir pris le temps de partager votre ressenti, ainsi que pour cette très belle note et votre commentaire qui nous ont fait particulièrement plaisir. Nous avons également bien pris en compte votre souhait d’être située plus près de la réception. N’hésitez surtout pas à nous en faire part lors de vos prochaines réservations : nous ferons notre possible pour vous attribuer une chambre à proximité de la réception. Au plaisir de vous accueillir à nouveau prochainement, Bien cordialement, Nathan

Dear Guest, Thank you very much for your great feedback ! We are deeply sorry that the breakfast did not meet your expectations. We are looking forward to welcome you again ! Best regards, Filiz

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre retour et sommes désolés de constater que votre second séjour n’a pas été à la hauteur de vos attentes. Nous souhaitons toutefois apporter quelques précisions concernant le surclassement mentionné dans votre commentaire. En tant que membre Gold, le surclassement fait partie des avantages du programme ALL Accor, mais celui-ci reste soumis aux disponibilités et n’est donc pas garanti. Lors de votre séjour, nous avons souhaité vous faire bénéficier d’un geste en vous attribuant une chambre de catégorie supérieure à celle initialement réservée, avec notamment une vue sur le golf. Il est vrai que la configuration et la superficie de cette chambre sont similaires à celles d’une chambre classique. La différence réside notamment dans son emplacement et sa vue, qui constitue précisément l’un des éléments distinctifs de cette catégorie par rapport à une chambre classique avec, par exemple, une vue sur le parking. Cette différence de catégorie se reflète également dans le tarif des chambres. Concernant l’état du golf, nous comprenons parfaitement que son aspect ait pu altérer votre expérience et nous le regrettons. Toutefois, le golf de La Limère est une entité indépendante de notre hôtel et son entretien ne relève pas de notre établissement. Nous ne manquerons néanmoins pas de transmettre votre remarque à l’équipe du Golf de La Limère afin qu’elle puisse en prendre connaissance. Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau et de pouvoir vous offrir une expérience davantage en adéquation avec vos attentes. Bien cordialement, Nathan

Cher Monsieur J., Un grand merci pour votre excellente note de 10/10 et pour avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis de savoir que vous avez pleinement apprécié votre séjour, le confort de votre chambre, notre petit-déjeuner ainsi que la qualité de nos services. Votre retour très positif concernant notre équipe nous fait également particulièrement plaisir. Au plaisir de vous accueillir à nouveau prochainement pour un nouveau séjour parmi nous ! Bien cordialement, Balssem La Réception