Mercure Orléans Portes de Sologne Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,587 reviews

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Mercure Orléans Portes de Sologne Hotel - Image 1
Mercure Orléans Portes de Sologne Hotel - Image 2
Mercure Orléans Portes de Sologne Hotel - Image 3
Mercure Orléans Portes de Sologne Hotel - Image 4
200 Allée des Quatre Vents, Domaine de Limère, 45160 ARDON ORLEANS, France

Description

Hotel extras

  • Les Balnéades partner spa 55 yds away. 91°F heated pool, sauna, hammam and fitness center.

  • More than 1,076 sq.ft. of modular lounges

  • Partner spa Les Balnéades 55 yds away (pool, hammam, sauna) for supplement.

  • Home-cooked dishes with fresh local produce

  • Our hotel is Green Key certified

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with large bed and golf course view

Photo out of - Classic Room with large bed and golf course view

Classic room with 1 double bed 160 x 200, carefully decorated. Maximum occupancy: 2 guests. Golf course view.

  • Views:

    Golf view

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Mirror

Media And Technology

Internet Facilities

  • Optical fiber

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Room interior entrance only

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Golf view
See availabilities

Superior room with 1 double bed 160x200 and 1 sofa bed for up to 2 children, carefully decorated. Ideal for a family of 4.

Max. number of persons
4
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Mirror

Media And Technology

Internet Facilities

  • Optical fiber

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Room interior entrance only

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Treat yourself to our Privilege Room, equipped with exclusive upscale Mercure bedding and a sofa bed for 2 children, private terrace and other little details for a truly enjoyable stay.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Mirror

Media And Technology

Internet Facilities

  • Optical fiber

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Room interior entrance only

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Classic room with 2 single beds 90 x 200, carefully decorated. Maximum occupancy: 2 guests.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Mirror

Media And Technology

Internet Facilities

  • Optical fiber

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Room interior entrance only

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Orléans Portes de Sologne Hotel

200 Allée des Quatre Vents, Domaine de Limère
45160 ARDON ORLEANS
France

GPS:47.821824, 1.912275

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 114 rooms
  • 4 rooms for people with reduced mobility
  • 5 connecting rooms
  • 114 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Sports and leisure

Horseback riding

  • Nearby

Football

  • Nearby
  • On site
  • Outdoor parking
  • Public

Accessibility

  • Accessible parking

O DEUX SENS

Photo 1 out of 4 - O DEUX SENS

Simple, tasty and affordable homemade food made with fresh produce and prepared by our expert and passionate chefs. The dining room offers a friendly welcome and a magnificent view of the 18th green.

Cooking style
French
Chef name
Alexandre RAIMBAULT
Capacity
210
Accessibility
Accessible service
200 Allée des Quatre Vents, Domaine de Limère, 45160 Ardon Orleans, France
Telephone +33 2 38 49 99 02
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Simple, tasty and affordable homemade food made with fresh produce and prepared by our expert and passionate chefs. The dining room offers a friendly welcome and a magnificent view of the 18th green.

Book

A bar at the heart of the hotel for your convenience. Whiskies from around the world, house cocktails, a homely workspace and magnificent views of the golf course all combine to provide the perfect place to relax with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,587 reviews

Customer review rating 5.0/5

Kenneth W. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful feedback and for your kind words. We are delighted to know that you enjoyed our location, the warm welcome from our team, and your dining experience. We are especially pleased that you had the chance to enjoy the peaceful surroundings and spot our resident beavers! It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next journey through the region. Best Regards, Nathan

Customer review rating 4.0/5

Mikael R. Business - Confirmed reviews ALL

Cher client, Nous vous remercions profondément d'avoir pris le temps de partager votre expérience. Au plaisir de vous recevoir à nouveau ! Cordialement, Filiz

Customer review rating 5.0/5

David G. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your loyalty and your amazing comment. It is always a pleasure to welcome you. We are looking forward to see you again ! Best regards, Filiz

Customer review rating 4.5/5

Celine C. Solo - Confirmed reviews ALL

Dear Ms C., Thank you very much for your lovely feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed your room, our cleanliness, dog-friendly welcome and especially your dinner. We sincerely apologize for the inconvenience regarding the water in your room and will ensure this is addressed with our team. We also appreciate your feedback regarding the booking process. It was a pleasure welcoming you and your dog, and we hope to see you again very soon! Warm regards, Balssem The reception

Customer review rating 2.0/5

Shingleton J. Families - Confirmed reviews ALL

Dear Guest, We are sincerely sorry to learn from your review that the response provided at the time of your departure ultimately did not meet your expectations. When you reported the incident to us, we fully understood the concern it may have caused, particularly as you were staying with your children. This is precisely why we wanted to speak with you directly at check-out and immediately offered you a €40 goodwill gesture on your bill. At the time, we were under the impression that this gesture and the attention given to your concern had addressed your disappointment, so we are genuinely sorry to learn that you ultimately left with a different feeling. Nevertheless, we fully understand that such an incident could have been worrying, and we deeply regret the experience you had. The safety and well-being of our guests are an absolute priority for our hotel, and we took your report very seriously. We would nevertheless like to thank you for taking the time to share your experience. Your feedback allows us to remain particularly vigilant and to continue improving the quality of the experience we strive to provide to every guest. Despite this incident, we sincerely hope to have the opportunity to welcome you again and provide you with an experience that is more in line with your expectations. Best regards, Filiz

Dear Guest, Thank you very much for your wonderful feedback and for your kind words. We are delighted to know that you enjoyed our location, the warm welcome from our team, and your dining experience. We are especially pleased that you had the chance to enjoy the peaceful surroundings and spot our resident beavers! It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next journey through the region. Best Regards, Nathan

Customer review rating 4.0/5

Mikael R. Business - Confirmed reviews ALL

Sejour agreable

Cher client, Nous vous remercions profondément d'avoir pris le temps de partager votre expérience. Au plaisir de vous recevoir à nouveau ! Cordialement, Filiz

Customer review rating 5.0/5

David G. Couples - Confirmed reviews ALL

Easy check in & check out. Staff very friendly. Very good room. Restaurant food was ok

Dear Guest, Thank you very much for your loyalty and your amazing comment. It is always a pleasure to welcome you. We are looking forward to see you again ! Best regards, Filiz

Customer review rating 4.5/5

Celine C. Solo - Confirmed reviews ALL

I have stayed here before with my dog and I appreciate how dog friendly and clean the hotel is. Rated a 9 as my room was supposed to come with water and I had to go and ask for it at reception. It should be there as per the package bought. Otherwise a very positive experience. Dinner was excellent.

Dear Ms C., Thank you very much for your lovely feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed your room, our cleanliness, dog-friendly welcome and especially your dinner. We sincerely apologize for the inconvenience regarding the water in your room and will ensure this is addressed with our team. We also appreciate your feedback regarding the booking process. It was a pleasure welcoming you and your dog, and we hope to see you again very soon! Warm regards, Balssem The reception

Customer review rating 2.0/5

Shingleton J. Families - Confirmed reviews ALL

Hotel is in a good location and is nice, but after getting into bed and being stabbed in the leg by a sewing needle caught within the sheets, I was expecting a better response than 40 Euros off my bill especially as I had children staying in the room and one of them could have laid on the needle!

Dear Guest, We are sincerely sorry to learn from your review that the response provided at the time of your departure ultimately did not meet your expectations. When you reported the incident to us, we fully understood the concern it may have caused, particularly as you were staying with your children. This is precisely why we wanted to speak with you directly at check-out and immediately offered you a €40 goodwill gesture on your bill. At the time, we were under the impression that this gesture and the attention given to your concern had addressed your disappointment, so we are genuinely sorry to learn that you ultimately left with a different feeling. Nevertheless, we fully understand that such an incident could have been worrying, and we deeply regret the experience you had. The safety and well-being of our guests are an absolute priority for our hotel, and we took your report very seriously. We would nevertheless like to thank you for taking the time to share your experience. Your feedback allows us to remain particularly vigilant and to continue improving the quality of the experience we strive to provide to every guest. Despite this incident, we sincerely hope to have the opportunity to welcome you again and provide you with an experience that is more in line with your expectations. Best regards, Filiz

Customer review rating 5.0/5

Linda H. Families - Confirmed reviews ALL

As a disabled person I was looked after well

Chère Cliente, Nous vous remercions chaleureusement d’avoir pris le temps de partager votre ressenti, ainsi que pour cette très belle note et votre commentaire qui nous ont fait particulièrement plaisir. Nous avons également bien pris en compte votre souhait d’être située plus près de la réception. N’hésitez surtout pas à nous en faire part lors de vos prochaines réservations : nous ferons notre possible pour vous attribuer une chambre à proximité de la réception. Au plaisir de vous accueillir à nouveau prochainement, Bien cordialement, Nathan

Customer review rating 5.0/5

Graham C. Families - Confirmed reviews ALL

Good staff, excellent location. Breakfast could have been better as many items had run out and had to be asked for. Overal, very good and excellent dinner menu.

Dear Guest, Thank you very much for your great feedback ! We are deeply sorry that the breakfast did not meet your expectations. We are looking forward to welcome you again ! Best regards, Filiz

Customer review rating 3.0/5

Michele A. Couples - Confirmed reviews ALL

This is the second time we've stayed at this hotel. As an Accor Gold member, we were entitled to an upgrade, but they basically gave us the same room as the previous one, but with a window instead of a balcony. The "advantage" was that this one had a view of the golf course. Too bad the golf course was completely dry, yellowed, and horrible to look at.

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre retour et sommes désolés de constater que votre second séjour n’a pas été à la hauteur de vos attentes. Nous souhaitons toutefois apporter quelques précisions concernant le surclassement mentionné dans votre commentaire. En tant que membre Gold, le surclassement fait partie des avantages du programme ALL Accor, mais celui-ci reste soumis aux disponibilités et n’est donc pas garanti. Lors de votre séjour, nous avons souhaité vous faire bénéficier d’un geste en vous attribuant une chambre de catégorie supérieure à celle initialement réservée, avec notamment une vue sur le golf. Il est vrai que la configuration et la superficie de cette chambre sont similaires à celles d’une chambre classique. La différence réside notamment dans son emplacement et sa vue, qui constitue précisément l’un des éléments distinctifs de cette catégorie par rapport à une chambre classique avec, par exemple, une vue sur le parking. Cette différence de catégorie se reflète également dans le tarif des chambres. Concernant l’état du golf, nous comprenons parfaitement que son aspect ait pu altérer votre expérience et nous le regrettons. Toutefois, le golf de La Limère est une entité indépendante de notre hôtel et son entretien ne relève pas de notre établissement. Nous ne manquerons néanmoins pas de transmettre votre remarque à l’équipe du Golf de La Limère afin qu’elle puisse en prendre connaissance. Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau et de pouvoir vous offrir une expérience davantage en adéquation avec vos attentes. Bien cordialement, Nathan

Customer review rating 5.0/5

Patrick J. Couples - Confirmed reviews ALL

Super

Cher Monsieur J., Un grand merci pour votre excellente note de 10/10 et pour avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis de savoir que vous avez pleinement apprécié votre séjour, le confort de votre chambre, notre petit-déjeuner ainsi que la qualité de nos services. Votre retour très positif concernant notre équipe nous fait également particulièrement plaisir. Au plaisir de vous accueillir à nouveau prochainement pour un nouveau séjour parmi nous ! Bien cordialement, Balssem La Réception

Customer review rating 4.0/5

Carl P. Families - Confirmed reviews ALL

Great point to stop on a long drive down to Spain from the UK. Would have eaten in the restaurant if it had more options for children.

Dear Guest, Thank you very much for your lovely feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be a convenient and pleasant stopover during your journey from the UK to Spain. We are sorry, however, that our restaurant did not offer enough choices for children. We truly appreciate your feedback and will share it with our team as it helps us identify areas where we can improve. We hope to have the pleasure of welcoming you again on your next journey! Kind regards, Nathan

Customer review rating 5.0/5

Matthew S. Families - Confirmed reviews ALL

This was our first stop over point on route to south of France. Hotel was easily located off the motorway.

Dear Mr S., Thank you very much for your excellent feedback. We are delighted that you appreciated the spaciousness and accessibility of your room, as well as our convenient location and the warm welcome from our team. We are pleased to have been a comfortable first stop on your journey to the south of France, and we hope to welcome you again on your next trip. Kind regards, Balssem The reception

Customer review rating 2.5/5

Jur B. Families - Confirmed reviews ALL

Poor breakfast and no electric charge

Customer review rating 3.0/5

Caroline H. Families - Confirmed reviews ALL

The hotel was satisfactory and the staff were welcoming and attentive. However there was an overwhelming chemical smell throughout the hotel public areas, lift, landing / hallways and bedroom. Our family found this very unpleasant and at points made us feel nauseous. In the morning when waking we suffered headaches presumably from the chemical cleaning products used in the bedroom. There was a presence of a black mould in the shower area in our bedroom. In addition, the baby crib and mattress provided in the bedroom were old and unclean with the mattress severely stained by previous use. We found this unsanitary and did not use. The baby high chairs provided in the dining area are old, some have broken safety harnesses and were not clean. We were surprised by the condition of the hotel given the price and have found our stay at more basic hotels within the group more satisfactory in terms of standard of living and cleanliness.

Customer review rating 4.5/5

Allan L. Families - Confirmed reviews ALL

A welcome break on outward and return journeys to our holidays

Dear Guest, Thank you very much for your amazing feedback ! We are looking forward to welcome you again. Best regards, Filiz

Customer review rating 5.0/5

Joanne W. Families - Confirmed reviews ALL

Staff were very accommodating as there were 8 of us for dinner and breakfast

Dear Guest, Thank you very much for this amazing feedback. We are looking forward to welcome you again ! Best regards, Filiz

Customer review rating 4.0/5

Niels D. Families - Confirmed reviews ALL

When we were checked in, we were asked for a credit card “just to make sure all gets paid”. Not a good way to start your holiday, given that we like to pay everything immediately. But after al lot of discussion, this got waved. The room and the hotel were clean and we had a nice stay. What needs work is the bar and the restaurant. First the bar: 30 minutes to get our drinks because my father (who doesn’t speak French) had to explain every drink to the bartender… (even had to explain what Fuse Tea was, although it was on the menu…). Then the restaurant, where to begin… We’ve gotten two English menus only to find out that the server didn’t know what dish we were talking about. When the food got served, I didn’t get mine and had to wait for 5 more minutes, watching the others eat. When we tried to explain in English and French that we didn’t need to taste the wine, the server kept insisting. And then desert: that was nice but we didn’t get the coffee we ordered and explicitly told the server to serve it with the desert. So conclusion: great location, free parking, nice rooms, restaurant and bar need a lot of work (a head-server would help) and please give customers a choice wether the want to book there expenses on the room or pay directly, it’s annoying to have discussions like this after driving 500km.

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed our clean rooms, convenient location, and free parking. We are sorry to learn that some aspects of your experience did not meet your expectations. Regarding the credit card requested at check-in, please allow us to clarify that this is a standard procedure in our hotel. The card is requested solely as a guarantee, in the form of a pre-authorisation, to cover any additional expenses that may be charged to the room during the stay. Of course, guests are also welcome to settle their expenses directly if they prefer. We also sincerely apologize for the issues you encountered in our bar and restaurant, including the communication difficulties and service delays. Your comments have been shared with the relevant teams, as they help us identify areas where we can improve both our service and staff training. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you again in the future and provide you with an even better experience. Kind regards, Filiz

Customer review rating 4.0/5

Tim W. Friends - Confirmed reviews ALL

The hotel is well situated for what we need and the air-conditioning was brilliant last weekend my only real complaint was the restaurant staff and bar staff were very slow and not so attentive,

Cher Client, Merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre emplacement, la propreté de votre chambre ainsi que l'efficacité de la climatisation. Nous vous remercions également pour vos remarques concernant l'état des moquettes dans les couloirs. Vos observations sont précieuses et seront prises en compte dans le cadre de nos projets d'entretien et de rénovation. Nous regrettons sincèrement que le service au restaurant et au bar n'ait pas été à la hauteur de vos attentes. La qualité de l'accueil et de l'attention portée à nos clients est une priorité, et nous partagerons votre retour avec les équipes concernées afin d'améliorer ce point. Nous espérons avoir le plaisir de vous accueillir de nouveau pour vous offrir une expérience pleinement satisfaisante. Cordialement, Filiz

Customer review rating 3.0/5

Evangelos T. Friends - Confirmed reviews ALL

No room refrigerator, noisy A/C unit

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, had a comfortable stay, and appreciated the service in our restaurant. We are sorry, however, that the lack of a refrigerator in your room and the noise from the air conditioning unit affected your comfort. Please note that if you need to keep any items refrigerated during your stay, our team will be happy to store them in our refrigerators upon request. Your comments are valuable and will be shared with the relevant teams as we continue to improve our facilities and guest experience. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Best regards, Filiz

Customer review rating 4.5/5

Linda S. Couples - Confirmed reviews ALL

Really enjoyed our stay - only negative was our fridge didn’t work and the temperatures were high thirties

Dear Guest, Thank you very much for taking the time to share your feedback ! We are looking forward to welcome you again ! Best regards, Filiz

Customer review rating 4.0/5

Robert W. Couples - Confirmed reviews ALL

Good location, not far from the motorway, Good onsite restaurant

Dear Guest, Thank you very much for your feedback ! We are looking forward to welcome you again. Best regards, Filiz

Other web-users rate our hotel

  • 290 reviews 8.8/10 Location
  • 667 reviews 6.9/10 Room
  • 669 reviews 8.3/10 Service
  • 5 reviews 6.2/10 WiFi
  • 258 reviews 7/10 Breakfast
  • 181 reviews 6.5/10 Cleanliness
  • 38 reviews 4.3/10 Bar
  • 7 reviews 3.3/10 Sustainability

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