Novotel Orléans Chemins Sologne-Demeures Campagne 4 stars

Customer review rating (ALL Rating) 4.3/5 937 reviews

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

Description

Hotel extras

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

Our accommodation(s)

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Hotel location

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

GPS:47.814475, 1.928791

Telephone
Fax +33 2 38 69 24 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Country house - restaurant

This is the gourmet address which will make your taste buds tingle! The menu, meticulously designed by the "Maître Restaurateur" chef, highlights regional delicacies for you to discover or rediscover.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  937 reviews

TripAdvisor Rating  3.7/5  962 reviews

Customer review rating 4.5/5

Cecile B. Business - Confirmed reviews ALL

Agreable

Chère Madame B., Nous vous remercions d’avoir pris le temps de partager votre expérience et sommes ravis de lire que vous avez trouvé notre établissement bien situé et agréable. Nous regrettons toutefois la confusion rencontrée lors de votre réservation. Les modifications de dates et de tarifs effectuées sur des plateformes de réservation tierces comme Booking peuvent malheureusement entraîner des écarts de prix indépendants de notre volonté. Nous avons fait notre possible pour vous accompagner en annulant la première réservation afin de trouver une solution, mais nous comprenons parfaitement que le tarif final ait dépassé le budget que vous aviez initialement prévu. Votre remarque est tout à fait légitime et nous en prenons bonne note. Pour éviter ce type de situation à l’avenir, nous recommandons de privilégier les réservations en direct, ce qui permet davantage de flexibilité et de transparence sur les tarifs. Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience pleinement en adéquation avec vos attentes. Bien cordialement, Kevin Directeur

Customer review rating 4.5/5

Yann L. Business - Confirmed reviews ALL

Un novotel de gamme premium

Cher Yann, Nous vous remercions sincèrement d'avoir partagé votre expérience. Nous sommes ravis que vous ayez trouvé notre établissement digne d'un Novotel de gamme premium et que notre personnel ait été à l'écoute de vos besoins. C'est une grande satisfaction de savoir que nos équipes contribuent positivement à votre expérience. Au plaisir de vous accueillir de nouveau très prochainement à la Demeure ! Cordialement, Sarah Responsable Expérience Client

Customer review rating 5.0/5

Jos H. Business - Confirmed reviews ALL

perfect check-in; good bar service; friendly people

Dear Jos, What a wonderful review! We sincerely thank you for sharing your excellent experience. We are delighted to read that you had a perfect stay in such a beautiful location. Your compliments on the seamless check-in, the excellent service at the bar, and the friendliness of the staff are a source of great pride for our entire team. We look forward to welcoming you back to La Demeure de Campagne very soon! Sincerely, Sarah, Guest Experience Manager

the room is okay, but the novotel/accor experience isn't

TripAdvisor rating 2.0/5

Arne C TripAdvisor review

As a hotel it's okay. Rooms are clean enough, staff is friendly enough. The big plus is the grass court outside, and the pool, allowing the kids some activities after a day in the car. The distance from the Netherlands is ideal: a day's drive. But it's pricey for a family of 5. We've had lesser experiences in the restaurant. For two years in a row the receipt did not match the prices on the menu, and things were just messed up. Food is average; chicken is often dry and portions are quite small. We had to complain and spend time fixing this. Breakfast on the other hand is great. The last time we were promised a discount on the second room, but it was never given. Have been waiting for customer support for 2 1/2 months now, and after several phone calls... absolutely nothing. No news, no information, nothing.

Dear "43arnec", Thank you for taking the time to share your feedback. I am truly sorry that your experience, both during this stay and the previous one, did not fully meet your expectations, particularly regarding the restaurant and the issues with billing. Two consecutive occurrences of this kind are clearly unacceptable, and I sincerely apologize that this has happened. Regarding the discount for the second room, I understand that this issue has been pending for several months. Could you please contact us at H0419@accor.com if you have not received the email intended to be presented to benefit from it? We will ensure it is resent immediately so that you can receive the discount without further delay. Your feedback is very important to us and helps us improve our services. I hope we can welcome you again and provide the true Novotel/Accor experience, with all the comfort and quality you expect. Best regards,

Customer review rating 5.0/5

Jacqueline S. Couples - Confirmed reviews ALL

Very convenient stop over. Comfortable clean rooms. Only negative was that the cooked breakfast items were only lukewarm or cold.

Dear Jacqueline, Thank you for taking the time to share your review. We're delighted that you found our hotel very convenient and appreciated the comfort and cleanliness of our rooms! We sincerely apologize for the disappointment with your breakfast. Cooked items must be served hot. We were very concerned that they were only lukewarm or cold. We take this quality issue very seriously and are reviewing our breakfast buffet hot storage procedures with our kitchen team to ensure that all cooked items remain at the correct temperature throughout the service. We regret that this has spoiled your perfect stay and look forward to welcoming you back soon for a flawless experience. Sincerely, Sarah, Guest Experience Manager

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Other web-users rate our hotel

  • 260 reviews 9.3/10 Location
  • 675 reviews 6.6/10 Room
  • 758 reviews 8.6/10 Service
  • 7 reviews 7.1/10 WiFi
  • 513 reviews 5.3/10 Food
  • 345 reviews 7.2/10 Breakfast
  • 248 reviews 7.5/10 Amenities
  • 214 reviews 6.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.