Novotel Orléans Chemins Sologne-Demeures Campagne 4 stars

Customer review rating (ALL Rating) 4.3/5 938 reviews

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

Description

Hotel extras

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel has been awarded the Green Key certificate

Our accommodation(s)

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Hotel location

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

GPS:47.814475, 1.928791

Telephone
Fax +33 2 38 69 24 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Country house - restaurant

This is the gourmet address which will make your taste buds tingle! The menu, meticulously designed by the "Maître Restaurateur" chef, highlights regional delicacies for you to discover or rediscover.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  938 reviews

TripAdvisor Rating  3.5/5  945 reviews

RAS

Customer review rating 4.5/5

Ras Business - Confirmed reviews ALL

RAS

Cher Mr J., Merci pour votre retour positif. Nous sommes contents d'apprendre que votre séjour s'est bien passé au Novotel. Nous serions ravis d'en savoir plus sur ce qui a rendu votre séjour agréable lors de votre prochaine visite. À bientôt, Sarah Responsable Expérience Client

Beautiful place, accommodating staff

Customer review rating 4.5/5

Jacob V. D. H. Solo - Confirmed reviews ALL

Thanks so much guys! I was worried about not speaking French but your staff helped a lot

Dear Mr v. d. H. , Thank you very much for taking the time to share your experience at the Demeure. We are delighted to hear that you have enjoyed the beauty of our establishment and the warm welcome of our team. We understand that language can sometimes be a barrier, and we are happy to know that our staff has been able to accompany you and make your stay enjoyable. We hope to welcome you back very soon. Kind regards Sarah Customer Experience Manager

Surprise

Customer review rating 4.0/5

John D. Friends - Confirmed reviews ALL

I booked this hotel for its convenience on my route and that I could dine in house at a good standard. When I arrived I was told there was a musical evening with a self service buffet. I should have been warned about this and I didn't enjoy the buffet, I thought the food was well below the usual standard in your restaurant.

Dear Mr D., Thank you for sharing your experience at Novotel. We are delighted to hear that our location has been a good fit for you. We regret that the buffet does not live up to your expectations. We strive to provide quality food, and we are sorry if the musical evening was not to your liking. We understand that you would have appreciated being informed of this event in advance. In order to better meet your needs, we would like to know more about what you disliked about the buffet. We will review our practices to better communicate this information to our customers when booking. We hope that this experience will not tarnish the image you have of our establishment. We invite you to come back and visit us at a future opportunity to get a better idea of our culinary offer. Kind regards Sarah Customer Experience Manager

Average Hotel

Customer review rating 3.0/5

Colin M. Couples - Confirmed reviews ALL

Well located with a good impression on arrival. All changed when i tried to check in, only two in front of me but it took over 30 minutes to be checked in. Only a very mediocre buffet available and had to sit next to a stage and have to listen to a live band who were very loud. The swimming pool and surrounding area could benefit from a good clean. Overall disappointing. We checked out early.

Dear Mr M. Thank you for sharing your experience during your stay with us. We are delighted to hear that you enjoyed our location and your arrival. We sincerely regret that the rest of your stay was not up to your expectations. We take your comments regarding the wait at the reception, the buffet and the cleanliness of the pool very seriously. These elements are important to us and we strive to offer our customers a pleasant experience. We also understand that the presence of a musical group may not suit all of our customers. We try to offer a varied program to satisfy all tastes. We are sorry that you decided to leave our establishment earlier than expected. We hope that you will give us another chance in the future so that we can offer you a more satisfactory experience. Kind regards, Sarah Customer Experience Manager

Two stars for a comfy bed and that's about it - keep driving!

TripAdvisor rating 2.0/5

Chris S TripAdvisor review

Novotel can, and do elsewhere, so much better. Comfortable beds, dated decor and that is about as good as it got. We stayed twice, outbound and homeward, should have cancelled the second stay and booked elsewhere but inertia kicked in. Checking in, there is no reception desk, just a high narrow table with the staff member really struggling on a mobile phone app to get us booked in. Pure pretensiousness, what's wrong with a proper desk, full sized computer screen that the staff can work much faster on. We got there in the end, and went to our rooms down the end of the longest hotel corridor I have ever been in, our rooms must have been in a different postcode! Bizarrely the only lift up to the next floor was also at the far end of this corridor. Settle in and back to the bar for a beer, or a wait at the bar for the absent barman to appear - 6:30 pm - drinks time you'd think. Once a queue started forming, I had a word with the receptionist about calling someone, she cannot have missed seeing the queue but I suppose 'it wasn't her job to do the bar'. First stay there was only a buffet dinner available. One hot choice only - chicken in cream sauce - haricots vert and new potatoes the only veg. There may once have been a hot flan or quiche, but there were only crumbs on a tray which remained that way for the rest of the service (we sat down at 8pm). I missed the last chicken breast and a full 10 minutes wait earnt me a leg joint. How the kitchen manages to cook chicken through but leave it tough, stringy and clinging to the bone for all it's worth, I don't know. They managed the same feat on our return trip when the a la carte was back, that time with thighs in a truly awful dish with lentils cooked with had to be a vegetable stock cube. Breakfast was a hit and miss affair. Breads and croissants a few cold cuts, cheese etc. Hot food was scrambled eggs, bacon swimming in grease and what looked like last night's potatoes. The eggs were out and only two sorry pieces of bacon when we got down at 8:30am. It took another ten minutes for the staff to even notice the shortage and start to remedy it. This place showed all the signs of having NO-ONE ACTUALLY IN CHARGE. Not in the front of house and certainly not in the restaurant at dinner or breakfast. It was just an unsupervised bunch of youngsters, most of them no doubt doing their best. Oh and they have removed cofee making from the rooms ' to protect the environment' or some such nonsense. Some idiot accountant in head office no doubt patting themself on the back at the money saved. I can't remember having to write such a scathing review but this place deserves it.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations and does not reflect the standards we strive for at our hotel. I appreciate your kind words about the comfortable beds, but I regret that the dated decor and overall service fell short. We recognize that our hotel is older, and it was built in two phases, which does explain the layout with long corridors and the location of the elevator. We are actively working on improvements to enhance our guests' experience. I'm sorry to hear about your experience in the bar and restaurant as well. The lack of staff presence, along with the limited dining options you encountered, is not acceptable. We pride ourselves on providing quality meals, and I regret that the food did not meet your expectations. We are currently reviewing our menu offerings to ensure that we can provide better choices and ensure timely service during busy hours. Regarding the coffee-making facilities in the rooms, I understand your frustration. Our initiative to reduce single-use items is part of our commitment to sustainability, but we want to balance that with guest comfort as we offer a voucher for a coffee at our bar. Your feedback will be taken into account as we evaluate this decision moving forward. Please be assured that your comments have been shared. We value your feedback as it helps us identify areas for improvement. I hope you will consider giving us another chance in the future so we can provide you with the quality experience you expect and deserve. Thank you once again for your feedback. Warm regards, Kevin General Manager

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Other web-users rate our hotel

  • 294 reviews 9.3/10 Location
  • 686 reviews 6.5/10 Room
  • 727 reviews 8.2/10 Service
  • 8 reviews 8.1/10 WiFi
  • 513 reviews 5.1/10 Food
  • 370 reviews 6.4/10 Breakfast
  • 211 reviews 6.3/10 Cleanliness
  • 191 reviews 3.2/10 Value

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