Novotel Orléans Chemins Sologne-Demeures Campagne 4 stars

Customer review rating (ALL Rating) 4.3/5 938 reviews

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

Description

Hotel extras

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

Our accommodation(s)

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Hotel location

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

GPS:47.814475, 1.928791

Telephone
Fax +33 2 38 69 24 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Country house - restaurant

This is the gourmet address which will make your taste buds tingle! The menu, meticulously designed by the "Maître Restaurateur" chef, highlights regional delicacies for you to discover or rediscover.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  938 reviews

TripAdvisor Rating  3.7/5  961 reviews

Customer review rating 5.0/5

Jos H. Business - Confirmed reviews ALL

perfect check-in; good bar service; friendly people

Dear Jos, What a wonderful review! We sincerely thank you for sharing your excellent experience. We are delighted to read that you had a perfect stay in such a beautiful location. Your compliments on the seamless check-in, the excellent service at the bar, and the friendliness of the staff are a source of great pride for our entire team. We look forward to welcoming you back to La Demeure de Campagne very soon! Sincerely, Sarah, Guest Experience Manager

the room is okay, but the novotel/accor experience isn't

TripAdvisor rating 2.0/5

Arne C TripAdvisor review

As a hotel it's okay. Rooms are clean enough, staff is friendly enough. The big plus is the grass court outside, and the pool, allowing the kids some activities after a day in the car. The distance from the Netherlands is ideal: a day's drive. But it's pricey for a family of 5. We've had lesser experiences in the restaurant. For two years in a row the receipt did not match the prices on the menu, and things were just messed up. Food is average; chicken is often dry and portions are quite small. We had to complain and spend time fixing this. Breakfast on the other hand is great. The last time we were promised a discount on the second room, but it was never given. Have been waiting for customer support for 2 1/2 months now, and after several phone calls... absolutely nothing. No news, no information, nothing.

Customer review rating 5.0/5

Jacqueline S. Couples - Confirmed reviews ALL

Very convenient stop over. Comfortable clean rooms. Only negative was that the cooked breakfast items were only lukewarm or cold.

Dear Jacqueline, Thank you for taking the time to share your review. We're delighted that you found our hotel very convenient and appreciated the comfort and cleanliness of our rooms! We sincerely apologize for the disappointment with your breakfast. Cooked items must be served hot. We were very concerned that they were only lukewarm or cold. We take this quality issue very seriously and are reviewing our breakfast buffet hot storage procedures with our kitchen team to ensure that all cooked items remain at the correct temperature throughout the service. We regret that this has spoiled your perfect stay and look forward to welcoming you back soon for a flawless experience. Sincerely, Sarah, Guest Experience Manager

Customer review rating 4.5/5

Nigel M. Families - Confirmed reviews ALL

Helpful staff. Lovely surroundings (we recommend a morning walk around the lac de l'oree). Extremely well appointed room & comfortable bed. Good beeakfast. Pet friendly. The best Accor Group hotel we have stayed in.

Dear Nigel, Thank you so much for your excellent feedback. We are delighted to hear that your stay was "Truly Excellent!" Your kind words are the greatest compliment our team could receive. We are delighted that you found our staff helpful, our room extremely well-equipped with a comfortable bed, and our breakfast delicious. We are also very proud that you enjoyed our enchanting setting and took the time to walk around Lac de l'Orée; it truly is a beautiful place! Being recognized as the "Best Accor Hotel" you have ever stayed in is a tremendous honor. Thank you for recommending us and highlighting our pet-friendly environment. We look forward to welcoming you back soon to your favorite Demeure! Sincerely, Sarah, Guest Experience Manager

Customer review rating 3.5/5

Anthony G. Couples - Confirmed reviews ALL

Problems with taxis when ordered. Most of dispensers in bathroom not working. Beds rather small.

Dear Anthony, Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your experience with us and are delighted that your stay went well overall. We are sincerely sorry to hear about the issues you encountered. We understand the frustration associated with the taxi booking issues and will contact our service provider to ensure this does not happen again. We also offer our sincere apologies for the malfunctioning vending machines in your bathroom. This was an obvious oversight on our part, and we have already alerted our maintenance team to resolve the issue. We also take note of your comment regarding the bed size, as the comfort of our guests is our top priority. Thank you again for your valuable feedback. We look forward to welcoming you back to the property for a stay that fully meets your expectations. Sincerely, Sarah, Guest Experience Manager

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Other web-users rate our hotel

  • 266 reviews 9.2/10 Location
  • 685 reviews 6.6/10 Room
  • 758 reviews 8.5/10 Service
  • 7 reviews 7.1/10 WiFi
  • 514 reviews 5.1/10 Food
  • 349 reviews 7.1/10 Breakfast
  • 243 reviews 7.3/10 Amenities
  • 219 reviews 6.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.