Novotel Orléans Chemins Sologne-Demeures Campagne 4 stars

Customer review rating (ALL Rating) 4.3/5 1,011 reviews

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

Description

Hotel extras

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

Our accommodation(s)

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Room 1

Hotel location

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

GPS:47.814475, 1.928791

Telephone
Fax +33 2 38 69 24 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COUNTRY HOUSE - RESTAURANT

The Demeure restaurant is the spot for sensational flavors and fine dining. Our MaItre Restaurateur chef offers a thoughtfully curated menu where diners can discover, or rediscover, local specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,011 reviews

Customer review rating 4.5/5

Kathleen G. Couples - Confirmed reviews ALL

Dear Kathleen, Thank you very much for taking the time to share your feedback. I am delighted to read that you enjoyed the friendliness and attentiveness of our team, as well as the comfort of your room. Your kind words will be shared with all of our staff, who are always committed to providing a warm and welcoming experience. Thank you also for your constructive suggestions regarding the in-room amenities. I completely understand your comments about English breakfast tea, as well as the availability of coffee and milk in the room. We are currently reviewing our in-room hospitality offering, and your feedback reinforces the importance of these small details that can make a real difference to our guests' comfort. We truly appreciate you taking the time to share your thoughts and hope to have the pleasure of welcoming you back soon to experience these improvements. Kind regards, Kevin, General Manager

Customer review rating 2.0/5

Val M. Couples - Confirmed reviews ALL

Dear Val, Thank you for taking the time to share your feedback following your stay. I am pleased to read that you appreciated our convenient location and the friendliness of our bar team. Your kind words will be shared with them. I am, however, sorry to read that your dinner experience did not meet your expectations. The comments you mention regarding the restaurant service and the interaction with our teams are not representative of the standards we aim to provide, and I regret that your experience on this occasion did not reflect the level of attention and professionalism our guests usually receive. Regarding the cuisine, your stay coincided with a period of transition, as we introduced our new menu shortly afterwards. We have taken your feedback seriously and continue to work closely with our teams to ensure a consistent quality of service and dining experience. Thank you again for sharing your comments. While this appears to be an isolated experience compared with the feedback we usually receive, it remains important for us to learn from every guest’s feedback. We hope to have the opportunity to welcome you again and provide you with a much more enjoyable experience. Kind regards, Kevin, General Manager

Customer review rating 5.0/5

Ivan D. I. Business - Confirmed reviews ALL

Dear Ivan, Thank you very much for taking the time to share such a wonderful review. We are truly delighted to read that, as a regular guest, you continue to feel welcomed and valued during each of your stays with us. Creating a genuine relationship with our returning guests and making them feel recognised is something that is very important to our teams. Your kind words about the dedication, positivity and availability of our staff mean a great deal to us. We will be delighted to share your message with the entire team, who will be very proud to know that their daily efforts contribute to making your stays so enjoyable. Thank you again for your loyalty and your trust. We look forward to welcoming you back many more times and continuing to make you feel at home. Kind regards, Kevin, General Manager

Customer review rating 4.5/5

Stephen M. Couples - Confirmed reviews ALL

Dear Stephen, Thank you very much for taking the time to share such a detailed and thoughtful review. We are delighted to read that your stopover on your journey back to the UK was such a pleasant surprise and that our hotel met your expectations as a pet-friendly destination. Providing a comfortable and welcoming environment for both our guests and their four-legged companions is very important to us. Your kind words about our teams mean a great deal. We are particularly pleased that you highlighted the professionalism, friendliness and helpfulness of our colleagues across all departments. From reception to the restaurant and housekeeping teams, everyone plays an important role in creating the experience we want our guests to have. We are also glad that you enjoyed our restaurant, breakfast, lounge areas, bar and the convenience of our secure parking. Thank you as well for your constructive comments regarding the hospitality tray and the information available about our water dispenser. We have taken note of these points, as clear communication is essential to ensure our guests can make the most of all the facilities available. Regarding the room temperature, we fully understand your comment, especially during this exceptional period of high temperatures. Our rooms are equipped with a general air-refreshing system rather than individual air conditioning, and we continue to look for ways to improve guest comfort during heatwaves. We will be delighted to welcome you back on a future journey. We look forward to seeing you again, and of course welcoming your dog back as well! Kind regards, Kevin, General Manager

Customer review rating 3.0/5

Sandra A. Couples - Confirmed reviews ALL

Dear Sandra, Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated our location, as well as the size of your room and the comfort of the bed. However, we are sorry that your experience was impacted by certain aspects. Regarding the air conditioning, we would like to clarify that our hotel is equipped with a cooling system (air cooling) which is centrally managed and therefore not individually adjustable in the rooms. We understand that during periods of high temperatures, this may not always feel sufficient. Please do not hesitate to contact our reception team during your stay, as they can offer alternative solutions, such as allocating rooms on the ground floor or at the end of corridors, which tend to be naturally cooler. Concerning the pet fee, we understand your remark. This charge reflects the additional cleaning and maintenance required after accommodating animals, in order to guarantee comfort and hygiene for all our guests. Your feedback is very valuable and helps us improve our communication and services. It is always a pleasure for our teams to contribute to the quality of our guests’ stay, and we regret that this was not fully the case on this occasion. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Laure Guest Experience Manager

Other web-users rate our hotel

  • 247 reviews 9.3/10 Location
  • 658 reviews 6.3/10 Room
  • 708 reviews 8.8/10 Service
  • 10 reviews 8/10 WiFi
  • 499 reviews 5.6/10 Food
  • 338 reviews 7.3/10 Breakfast
  • 222 reviews 7.3/10 Amenities
  • 199 reviews 6.2/10 Cleanliness

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