Novotel Orléans Chemins Sologne-Demeures Campagne 4 stars

Customer review rating (ALL Rating) 4.3/5 1,069 reviews

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Novotel Orléans Chemins Sologne-Demeures Campagne - Image 1
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Novotel Orléans Chemins Sologne-Demeures Campagne - Image 4
2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

Description

Hotel extras

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 1 double bed and 1 single sofa bed

Photo out of - Classic Room with 1 double bed and 1 single sofa bed

The decor in the bedroom and bathroom is inspired by the atmosphere of countryside homes. The natural tones remind us of the undergrowth of Sologne. Up to 2 adults and 1 child.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Let yourself be carried away by the authentic charm of a decor inspired by nature. The executive room is appreciated for its view of the garden and the swimming pool. Nespresso, slippers, bathrobe, free minibar and safe. Up to 2 adults and 2 children..

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double sofa bed(s) x2

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

The refurbished Superior Room combines family home-style comfort with modern conveniences: 55-inch TV, safe and courtesy tray. The bathroom includes RITUALS bath products, a shower and hairdryer. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Room equipped to accommodate large families, with a maximum capacity of 8 people

Max. number of persons
7
Area
From 40 m² / 430 sq ft

Bedding

Single bed(s) x4

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

GPS:47.814475, 1.928791

Telephone
Fax +33 2 38 69 24 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • 4 rooms for people with reduced mobility
  • 66 family rooms
  • 10 connecting rooms
  • 121 non-smoking rooms
  • One floor

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

14 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Foosball
  • Children''s TV Channels

Well-being

PISCINE EXTERIEURE

  • Outside
  • On site

Sports and leisure

Basketball court

  • On site

Football

  • On site

Boules/petanque

  • On site

Golf

  • Nearby
  • Golf course 18 holes

Table tennis

  • On site

Tennis

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking

COUNTRY HOUSE - RESTAURANT

Photo out of - COUNTRY HOUSE - RESTAURANT

The Demeure restaurant is the spot for sensational flavors and fine dining. Our MaItre Restaurateur chef offers a thoughtfully curated menu where diners can discover, or rediscover, local specialties.

Cooking style
Bistronomy
Capacity
120
Accessibility
Accessible service
45071 Orleans, France
Telephone +33 2 38 63 04 28
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Demeure restaurant is the spot for sensational flavors and fine dining. Our MaItre Restaurateur chef offers a thoughtfully curated menu where diners can discover, or rediscover, local specialties.

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Enjoy a gourmet breakfast. Served from 6:30 am to 9:30 am on weekdays, 10:00 am on weekends, our breakfast buffet "as at home" will delight a greater number of you with quality products

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,069 reviews

Customer review rating 5.0/5

Richard B. Families - Confirmed reviews ALL

Dear Richard, Thank you very much for your excellent rating ! We’re delighted that you had such a pleasant family stay and that you enjoyed the atmosphere of the hotel. We hope to see you again on your next trip! Kind regards, Laure Guest Experience Manager

Customer review rating 4.0/5

John R. H. Couples - Confirmed reviews ALL

Dear John, Thank you for your feedback and for sharing your comments with us. We understand your point regarding the tea and coffee facilities in the room. We are currently trying to reduce the use of single-use plastic as much as possible in our rooms. As an alternative, we provide vouchers in the rooms that allow our guests to enjoy a tea or coffee at the bar. We appreciate your understanding and will certainly keep your comments in mind. We hope to welcome you again on your next journey to the South of France. Kind regards, Laure Guest Experience Manager

Customer review rating 5.0/5

Fiona M. Families - Confirmed reviews ALL

Dear Fiona, Thank you very much for your wonderful rating ! We are delighted that you had such a lovely stay and that our team helped make your visit enjoyable. We hope to have the pleasure of welcoming you again soon! Kind regards, Laure Guest Experience Manager

Customer review rating 3.5/5

Andrew S. Families - Confirmed reviews ALL

Dear Andrew, Thank you for taking the time to share your feedback. We are pleased to hear that you and your children enjoyed your stay, particularly the warm welcome and the pool. We are sorry that your experience did not lead to a higher rating. If you have a moment, we would be grateful to know what could have made your stay even better. We hope to have the pleasure of welcoming you and your family again. Kind regards, Laure Guest Experience Manager

Customer review rating 5.0/5

Manon B. Families - Confirmed reviews ALL

Chère Manon, Merci beaucoup pour cette excellente note ! Nous sommes ravis que votre séjour vous ait pleinement satisfaite et espérons avoir le plaisir de vous accueillir à nouveau prochainement. Bien cordialement, Laure Responsable Expérience Client

Dear Richard, Thank you very much for your excellent rating ! We’re delighted that you had such a pleasant family stay and that you enjoyed the atmosphere of the hotel. We hope to see you again on your next trip! Kind regards, Laure Guest Experience Manager

Customer review rating 4.0/5

John R. H. Couples - Confirmed reviews ALL

Still no coffee or milk in room. Still no English tea bags. This place is ideally situated for English travellers to Southern France so why no proper tea or milk or coffee in each room?The dinner was adequate only.

Dear John, Thank you for your feedback and for sharing your comments with us. We understand your point regarding the tea and coffee facilities in the room. We are currently trying to reduce the use of single-use plastic as much as possible in our rooms. As an alternative, we provide vouchers in the rooms that allow our guests to enjoy a tea or coffee at the bar. We appreciate your understanding and will certainly keep your comments in mind. We hope to welcome you again on your next journey to the South of France. Kind regards, Laure Guest Experience Manager

Customer review rating 5.0/5

Fiona M. Families - Confirmed reviews ALL

Enjoyed the pool, excellent food, super service. Warm and friendly welcome.

Dear Fiona, Thank you very much for your wonderful rating ! We are delighted that you had such a lovely stay and that our team helped make your visit enjoyable. We hope to have the pleasure of welcoming you again soon! Kind regards, Laure Guest Experience Manager

Customer review rating 3.5/5

Andrew S. Families - Confirmed reviews ALL

We had a pleasant stay and a great welcome at the property. Ok Ur children enjoyed using the pool.

Dear Andrew, Thank you for taking the time to share your feedback. We are pleased to hear that you and your children enjoyed your stay, particularly the warm welcome and the pool. We are sorry that your experience did not lead to a higher rating. If you have a moment, we would be grateful to know what could have made your stay even better. We hope to have the pleasure of welcoming you and your family again. Kind regards, Laure Guest Experience Manager

Customer review rating 5.0/5

Manon B. Families - Confirmed reviews ALL

Super

Chère Manon, Merci beaucoup pour cette excellente note ! Nous sommes ravis que votre séjour vous ait pleinement satisfaite et espérons avoir le plaisir de vous accueillir à nouveau prochainement. Bien cordialement, Laure Responsable Expérience Client

Customer review rating 1.0/5

Matthew S. Families - Confirmed reviews ALL

The hotel has a problem with flies, they’re everywhere. The check-in desk has a slow moving blade to stop them from landing on the desk. Walking to our room we saw a fire extinguisher blocking a fire door and a bannister so dusty that multiple prowl had written in it. In our room there were 6 large flies. I complained and was given an electric fly swatter! There were flies in the bar area, and at breakfast the next day. It’s just horrible

Dear Matthew, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not meet your expectations. Our hotel is located close to an equestrian centre, which can naturally result in a higher presence of flies, particularly during the summer months. We are nevertheless very conscious of the inconvenience this can cause and have implemented several anti-fly measures throughout the hotel to minimise their presence and ensure the comfort of our guests. We are also concerned by your comments regarding cleanliness and the fire-safety equipment. These points are not in line with the standards we expect, and we will ensure that they are followed up with the relevant teams. We sincerely apologise for the discomfort you experienced and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Laure Guest Experience Manager

Customer review rating 4.5/5

Fabrice B. Couples - Confirmed reviews ALL

In the hot summer we lived, the airco is absolutely perfect and the electric charging station (Reason to pick the hotel) was perfect (clear on price and plugging).

Dear Fabrice, Thank you very much for your excellent rating and kind feedback. We are delighted that you appreciated our location, the comfort provided during this particularly hot summer, and especially our electric charging station. We are pleased to know that its clear pricing and ease of use contributed to making your stay a convenient stopover. We hope to have the pleasure of welcoming you again on your next journey. Kind regards, Laure Guest Experience Manager

Customer review rating 3.5/5

Peter H. Families - Confirmed reviews ALL

We stayed for one night halfboard, we used as a stop over on the way down to the dordogne. 4 people, 2 adults and two children, 14 &11.

Dear Peter, Thank you for your kind feedback. We are delighted to read that you enjoyed our location, facilities, and the friendliness of our team, and that your stopover on the way to the Dordogne suited your family well. As your rating suggests there may be areas where we could improve, we would be very grateful if you could share what might have made your stay even better. Your feedback is essential in helping us continue to improve our services. We hope to have the pleasure of welcoming you again on a future journey. Kind regards, Laure Guest Experience Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Overnight stop on the way further south. Excellent family room. Nice restaurant and good breakfast

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The bed was a little too hard

Customer review rating 4.5/5

Rhys W. Couples - Confirmed reviews ALL

Really enjoyed out meal - a very good restaurant in the hotel

Dear Rhys, Thank you very much for your kind feedback. We are delighted that your stay met your expectations during your journey through France, and especially pleased that you enjoyed your dining experience with us. We hope to have the pleasure of welcoming you again on a future trip. Kind regards, Laure Guest Experience Manager

Customer review rating 4.5/5

Nathalie P. Solo - Confirmed reviews ALL

My bedroom was spacious, the window was opening wide if you wanted to, it was quiet, the food at the restaurant was nice, big car park and hotel nestled in a park with plenty to do: pool, ping pong, pétanque, seats to relax, baby foot. I will stop here again

Dear Nathalie, Thank you very much for your lovely feedback. We are delighted that you enjoyed your stay and appreciated both the setting and the facilities. It is a real pleasure to know that you plan to stop with us again. We look forward to welcoming you back soon. Kind regards, Laure Guest Experience Manager

Customer review rating 4.5/5

Kathleen G. Couples - Confirmed reviews ALL

The staff are friendly and accommodating, rooms are comfortable. The one thing I missed was English breakfast tea and making my own tea bag wasn't something I was prepared to do. Also, it would have been nice to have coffee and milk sachets in the rooms.

Dear Kathleen, Thank you very much for taking the time to share your feedback. I am delighted to read that you enjoyed the friendliness and attentiveness of our team, as well as the comfort of your room. Your kind words will be shared with all of our staff, who are always committed to providing a warm and welcoming experience. Thank you also for your constructive suggestions regarding the in-room amenities. I completely understand your comments about English breakfast tea, as well as the availability of coffee and milk in the room. We are currently reviewing our in-room hospitality offering, and your feedback reinforces the importance of these small details that can make a real difference to our guests' comfort. We truly appreciate you taking the time to share your thoughts and hope to have the pleasure of welcoming you back soon to experience these improvements. Kind regards, Kevin, General Manager

Customer review rating 2.0/5

Val M. Couples - Confirmed reviews ALL

The evening meal was appalling, as was the service and the interaction with all staff on the restaurant.

Dear Val, Thank you for taking the time to share your feedback following your stay. I am pleased to read that you appreciated our convenient location and the friendliness of our bar team. Your kind words will be shared with them. I am, however, sorry to read that your dinner experience did not meet your expectations. The comments you mention regarding the restaurant service and the interaction with our teams are not representative of the standards we aim to provide, and I regret that your experience on this occasion did not reflect the level of attention and professionalism our guests usually receive. Regarding the cuisine, your stay coincided with a period of transition, as we introduced our new menu shortly afterwards. We have taken your feedback seriously and continue to work closely with our teams to ensure a consistent quality of service and dining experience. Thank you again for sharing your comments. While this appears to be an isolated experience compared with the feedback we usually receive, it remains important for us to learn from every guest’s feedback. We hope to have the opportunity to welcome you again and provide you with a much more enjoyable experience. Kind regards, Kevin, General Manager

Customer review rating 5.0/5

Ivan D. I. Business - Confirmed reviews ALL

I am Ivan I. - a regular customer in your hotel. I am more than satisfied with my stay every time because I see dedicated personnel treating me like a real regular customer feeling amazing. Personnel is very positive, open to support with anything and available.

Dear Ivan, Thank you very much for taking the time to share such a wonderful review. We are truly delighted to read that, as a regular guest, you continue to feel welcomed and valued during each of your stays with us. Creating a genuine relationship with our returning guests and making them feel recognised is something that is very important to our teams. Your kind words about the dedication, positivity and availability of our staff mean a great deal to us. We will be delighted to share your message with the entire team, who will be very proud to know that their daily efforts contribute to making your stays so enjoyable. Thank you again for your loyalty and your trust. We look forward to welcoming you back many more times and continuing to make you feel at home. Kind regards, Kevin, General Manager

Customer review rating 4.5/5

Stephen M. Couples - Confirmed reviews ALL

I booked this hotel to break the homeward journey to UK from Bergerac, and was very pleasantly surprised. Travelling with our dog I wanted a pet friendly hotel that offered space to exercise him, and reasonable accommodation. The sufficient secure parking, excellent restaurant, and well considered breakfast were all very good, as was the lounge areas and bar, but the real clincher was their staff. Personable and professional, friendly and helpful, that was the standard quality from all we met, from reception, to restaurant, to chambermaids and it made the difference. Minor negatives: We only stayed one night and could overlook the absence of milk and black tea on the hospitality tray. Air conditioning was limited in the room and during the hot spell our own two rechargeable fans struggled to provide nighttime comfort, but conditions were exceptional. We spotted a cold water dispenser near the stairs, but if this was available for customer use, perhaps that could be clearly explained, as well as where black tea bags and milk could be found. I will return!

Dear Stephen, Thank you very much for taking the time to share such a detailed and thoughtful review. We are delighted to read that your stopover on your journey back to the UK was such a pleasant surprise and that our hotel met your expectations as a pet-friendly destination. Providing a comfortable and welcoming environment for both our guests and their four-legged companions is very important to us. Your kind words about our teams mean a great deal. We are particularly pleased that you highlighted the professionalism, friendliness and helpfulness of our colleagues across all departments. From reception to the restaurant and housekeeping teams, everyone plays an important role in creating the experience we want our guests to have. We are also glad that you enjoyed our restaurant, breakfast, lounge areas, bar and the convenience of our secure parking. Thank you as well for your constructive comments regarding the hospitality tray and the information available about our water dispenser. We have taken note of these points, as clear communication is essential to ensure our guests can make the most of all the facilities available. Regarding the room temperature, we fully understand your comment, especially during this exceptional period of high temperatures. Our rooms are equipped with a general air-refreshing system rather than individual air conditioning, and we continue to look for ways to improve guest comfort during heatwaves. We will be delighted to welcome you back on a future journey. We look forward to seeing you again, and of course welcoming your dog back as well! Kind regards, Kevin, General Manager

Customer review rating 3.0/5

Sandra A. Couples - Confirmed reviews ALL

Our experience was mixed. We were pleased with the size of the room and the bed. But we were not so pleased with the fact that you could not alter the air conditioning which was centrally controlled and most of the time felt that it was non existent. This was at a time when there was a heatwave in France, making the room uncomfortable to sleep in. Also why we appreciate that dogs have to be charged for 18 euros each is quite excessive when children go free and children are given a free breakfast .

Dear Sandra, Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated our location, as well as the size of your room and the comfort of the bed. However, we are sorry that your experience was impacted by certain aspects. Regarding the air conditioning, we would like to clarify that our hotel is equipped with a cooling system (air cooling) which is centrally managed and therefore not individually adjustable in the rooms. We understand that during periods of high temperatures, this may not always feel sufficient. Please do not hesitate to contact our reception team during your stay, as they can offer alternative solutions, such as allocating rooms on the ground floor or at the end of corridors, which tend to be naturally cooler. Concerning the pet fee, we understand your remark. This charge reflects the additional cleaning and maintenance required after accommodating animals, in order to guarantee comfort and hygiene for all our guests. Your feedback is very valuable and helps us improve our communication and services. It is always a pleasure for our teams to contribute to the quality of our guests’ stay, and we regret that this was not fully the case on this occasion. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Laure Guest Experience Manager

Customer review rating 4.0/5

Rachael E. Couples - Confirmed reviews ALL

Welcoming hotel with good facilities. Food and drinks were good but pricey. Staff excellent on the main.

Dear Rachael, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay as an overnight stop and appreciated our facilities, the quality of our food and drinks, as well as the welcome provided by our team. Your kind words about our staff are particularly appreciated and will be shared with them. Creating a warm and attentive experience for our guests is a daily priority. We also take note of your comment regarding our pricing. We always aim to offer a fair balance between the quality of our products, our services and the overall experience provided. We hope to have the pleasure of welcoming you again on your next journey and providing you with an even more enjoyable stay. Kind regards, Kevin, General Manager

Customer review rating 5.0/5

Keith T. Couples - Confirmed reviews ALL

We were welcomed by friendly staff. The room was great and the food was excellent. The hotel itself is in large and landscaped gardens, with a pool, tennis courts, and other activities for adults and children. The checkout next morning was smooth and without any issues. Well recommended!

Dear Keith, Thank you very much for your kind feedback. We’re delighted to read that you enjoyed both the comfort of your room and the quality of the food, as well as the warm welcome from our team. Our large landscaped gardens and outdoor facilities are indeed designed to offer moments of relaxation and activities for all ages, so it’s great to know you made the most of them. We’re also pleased that your departure went smoothly — a perfect way to end a stay. We truly appreciate your recommendation and hope to have the pleasure of welcoming you again very soon. Kind regards, Laure Responsable Expérience Client

Customer review rating 3.0/5

Christopher C. Couples - Confirmed reviews ALL

Room fine, experience less than good. Surprised by being offered a buffet and a so called music evening. The food was lukewarm and the “music” so loud it was difficult to have a conversation.

Dear Christopher, Thank you for sharing your feedback. We’re sorry that your experience in the restaurant did not meet your expectations. The Friday evening is indeed organized as a “dîner live”, combining a buffet with a musical atmosphere, which is usually appreciated for its convivial spirit. We understand however that the volume and format may not suit everyone, especially if you were looking for a quieter dinner. Please note that our team always remains available to adjust the experience when possible, and we regret that we did not have the opportunity to better accompany you that evening. Your comment regarding the food temperature is also taken seriously. We hope to have the opportunity to welcome you again and offer you an experience more in line with your expectations. Kind regards, Laure Responsable Expérience Client

Other web-users rate our hotel

  • 229 reviews 9.6/10 Location
  • 612 reviews 6.1/10 Room
  • 678 reviews 8.7/10 Service
  • 6 reviews 7.7/10 WiFi
  • 459 reviews 5.7/10 Food
  • 312 reviews 7.7/10 Breakfast
  • 201 reviews 7.5/10 Amenities
  • 187 reviews 6.4/10 Cleanliness

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