Customer review rating (ALL Rating) 4.5/5 1,090 reviews
Discover our range of standard, executive or suite rooms with the latest in comfort for your business or leisure stay. For a family stay, we offer bedrooms with 1 large bed and sofa with 2 single beds.
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Novotel Orléans St Jean de Braye
145 Avenue de Verdun
45800 SAINT JEAN DE BRAYE
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Access: 1 km / 0.63 mi
Access: 5 km / 3.13 mi
Access: 7 km / 4.38 mi
Access: 12 km / 7.5 mi
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Come and discover our GourmetBar, where Italy takes center stage. Our chef offers home-cooked dishes as well as a selection of burgers. Simple and authentic cuisine in a relaxing and stylish setting.
Our guest reviews
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not so nice this time
Customer review rating 2.0/5
Line Families - Confirmed reviews ALL
First, the music at the reception was so loud during the night that I could hear it in my room, number 4th. I asked for a twin and we arrive it was a large bed. It was changed... The breakfast was not so good and one of us got sick after eating the "fromage blanc" and the ham was disgusting.
Dear Line R., Thank you for taking the time to tell us about your experience at the Novotel Orléans Saint-Jean-de-Braye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bernardo MENDES Chef de réception Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com
Good stay. Some improvement needed.
Customer review rating 3.0/5
Martin Families - Confirmed reviews ALL
Check if was perfect. Fast and efficient Room was dusty and quite dark. The light of the bathroom was flickering. Checkout was strange. The price asked at the desk was wrong. Good stay overall. But could be much better without much efforts.
Dear Martin S., Thank you for taking the time to tell us about your experience at the Novotel Orléans Saint-Jean-de-Braye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bernardo MENDES Chef de réception Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com
Nice stay and very friendly staff
Customer review rating 4.0/5
Marieke Families - Confirmed reviews ALL
Very friendly staff at reception and restaurant. We had an excellent meal in the evening and very nice breakfast. The only thing we can mention as detail would be the cleaning of the hotel room, there were foot marks on the wall next to the bed (?) and the carpet on the floor wasn’t clean, blood marks and other dirt spots, while the carpeting the hallway looked very clean?
Dear Mrs. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are sorry for the minor troubles that you have found, everything is being done so you will not have them again. We look forward to welcome you again very soon ! Sincerely, Bernardo MENDES Chef de réception Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com
Terrible communication !
TripAdvisor rating 1.0/5
nigel w TripAdvisor review
I booked this hotel for my wife and I for 29th of April so we could attend a nearby car show . Unfortunately three days before my wife was admitted to hospital . The booking was non refundable , but given the circumstances , I thought a voucher for a future stay might be possible . On the Saturday morning I rang the hotel to inform them that we wouldn't be coming and a very helpful member of staff informed me a voucher /credit may be possible . I would have to speak to the general manager , but being a weekend and a public holiday on the Monday ... could we ring back Tuesday . We did this to be yold he was in a meeting . Could we ring back in two hours . We rang back in three . Still in a meeting (? ) We were asked our full details so he could ring us back . A week later .. absolutley nothing !. I've tried to message them but it takes you to the main company website . So I messaged them .... nothing ! Put a post on their facebook page ... nothing . Not the first time I've had a bad experience with Novotel . Six years ago I booked the one near Montlucon after a four hour drive to attend a big camping show. After returning to the hotel at 10pm on a Saturday night we were told the bar was shut .....due to lack of staff to man it (!!) I'm afraid that's it ... will never consider a Novotel again .. and I'm 148 Euros out of pocket !
Dear Mr. PLOD NIGEL, We thank you for your review. I'm sorry to hear that there was a health problem with your wife before your stay in our hotel, I hope everything is better now. I didn't receive any information regarding your issue, could you please send us an email to the GM adress : firstname.lastname@example.org. I think we can try to find an understanding because it is an exceptionnal reason. Looking forward to your mail. Best regards, Bernardo MENDES Front Office Manager
Inadequate Hotel and Service
TripAdvisor rating 1.0/5
Nicola s TripAdvisor review
No air conditioning as advertised. Apparently the whole hotel AC system has been set to warm and the man who deals with it has gone on holiday. No help offered by staff other than to turn the AC system off to regulate to itside which is currently 24 degrees. No fans. The rooms are boiling hot. Having to use cold towels to cool the dog and children and take cold showers due to prickly heat. Despite it being unbearable for us adults, we have 2 children and a dog with us. No one can sleep and the only way to ventilate the room is to open the main room door or windows which fully open with no restriction at waist height which are the full length of the room. Unsafe for children and adults and mosquitos are everywhere. The whole restaurant has been empty since we arrived at 12:30pm. Told there’s no availability due to an event. Still at 10pm there has not been a single person seated in the restaurant. Service very slow stand at the bar for a while before even being acknowledged. Report to be able to speak multiple languages yet English and Dutch is not possible. Very disappointed. The hotel is beautiful but staff and service let it down massively. Shower filthy with yellow/orange dirt. Mini bar in room is warm. My guess is the hotel is highly booked and wanting save money with AC, fridge and cooking. Don’t know why else the facilities should be so inadequate with no assistance from staff to rectify the problem.
Dear Mr. NICOLAS, We thank you for your review of your last stay. We are sorry to hear that it didn't work out like it should have, regarding the room's A/C that could have been changed to make you feel better. We had an event that day that needed the restaurant staff, so the dinning area for other guests was not available, but our bar was open until 00:00pm. We hope we can welcome you back in the near future and everything will be better ! Best regards, Bernardo MENDES Front Office Manager
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price