Novotel Orléans St Jean de Braye 4 stars

First, the music at the reception was so loud during the night that I could hear it in my room, number 4th. I asked for a twin and we arrive it was a large bed. It was changed... The breakfast was not so good and one of us got sick after eating the "fromage blanc" and the ham was disgusting.

Check if was perfect. Fast and efficient Room was dusty and quite dark. The light of the bathroom was flickering. Checkout was strange. The price asked at the desk was wrong. Good stay overall. But could be much better without much efforts.

Very friendly staff at reception and restaurant. We had an excellent meal in the evening and very nice breakfast. The only thing we can mention as detail would be the cleaning of the hotel room, there were foot marks on the wall next to the bed (?) and the carpet on the floor wasn’t clean, blood marks and other dirt spots, while the carpeting the hallway looked very clean?

I booked this hotel for my wife and I for 29th of April so we could attend a nearby car show . Unfortunately three days before my wife was admitted to hospital . The booking was non refundable , but given the circumstances , I thought a voucher for a future stay might be possible . On the Saturday morning I rang the hotel to inform them that we wouldn't be coming and a very helpful member of staff informed me a voucher /credit may be possible . I would have to speak to the general manager , but being a weekend and a public holiday on the Monday ... could we ring back Tuesday . We did this to be yold he was in a meeting . Could we ring back in two hours . We rang back in three . Still in a meeting (? ) We were asked our full details so he could ring us back . A week later .. absolutley nothing !. I've tried to message them but it takes you to the main company website . So I messaged them .... nothing ! Put a post on their facebook page ... nothing . Not the first time I've had a bad experience with Novotel . Six years ago I booked the one near Montlucon after a four hour drive to attend a big camping show. After returning to the hotel at 10pm on a Saturday night we were told the bar was shut .....due to lack of staff to man it (!!) I'm afraid that's it ... will never consider a Novotel again .. and I'm 148 Euros out of pocket !

No air conditioning as advertised. Apparently the whole hotel AC system has been set to warm and the man who deals with it has gone on holiday. No help offered by staff other than to turn the AC system off to regulate to itside which is currently 24 degrees. No fans. The rooms are boiling hot. Having to use cold towels to cool the dog and children and take cold showers due to prickly heat. Despite it being unbearable for us adults, we have 2 children and a dog with us. No one can sleep and the only way to ventilate the room is to open the main room door or windows which fully open with no restriction at waist height which are the full length of the room. Unsafe for children and adults and mosquitos are everywhere. The whole restaurant has been empty since we arrived at 12:30pm. Told there’s no availability due to an event. Still at 10pm there has not been a single person seated in the restaurant. Service very slow stand at the bar for a while before even being acknowledged. Report to be able to speak multiple languages yet English and Dutch is not possible. Very disappointed. The hotel is beautiful but staff and service let it down massively. Shower filthy with yellow/orange dirt. Mini bar in room is warm. My guess is the hotel is highly booked and wanting save money with AC, fridge and cooking. Don’t know why else the facilities should be so inadequate with no assistance from staff to rectify the problem.