Mercure Orléans Centre Hotel 4 stars

lady ok the front desk when we checked in on friday night was amazing. she was kind considerate professional and lovely. the room was clean and she upgraded up which was a lovely surprise and we were very grateful. i called the hotel directly as the accor reservation centre was a nightmare to deal with, they had no idea where the hotel was and then after telling me it was available they said no it’s booked out. they waste time repeating everything you say and don’t listen or work promptly.

Service for breakfast and dinner is not very good

Everything is fine except the room was hot. Air conditioning only works in the summer apparently and in the winter the system only provides various degrees of heat. In theory one can reduce to 16c but it does not. As a result the room gets stuffy and hot. One can open a window but like all Mercure/Novotels the hotel is near a main road and one gets traffic noise. so we we torn between the devil and the deep blue sea-either hot and stuffy or nicely fresh listening to the traffic. It is a common problem in a lot of Accor hotels where the "air-con" is a central system which can only do either hot or cold not both! I just wish Accor would point this out before rooms are stated as having air conditioning. One can find a Mercure/novotel further away from the road where one can open the windows, e.g. Novotel Le Lac at Limoges or the other Mercure by the golf course in Orleans. We cannot fault the service and staff and the food was at the top end of Mercure's offerings. It was all very clean and complying fully with COVID regulations. If the room had not been so hot we would have given it 4/5 stars. I am a regular Accor client so I should have remembered. It is annoying though they do not warn you upfront.

Staff were charming, food better than normal Accor offering so no complaints , room and beds comfortable, hotel COVID clean but our complaint is that the room only blows warm air. This supposedly goes down to 16c but believe us it does not . Room was stuffy and hot. If you open the window you can hear the traffic on the main roads outside the hotel which disturbs you. If the hotel does not have all year round air conditioning then it should say so. Some of us like cold fresh raie rooms so we can snuggle up under the duvet. Not here though. It is misleading to say that there is air conditioning. In the U.K. it would be a breach of advertising rules. France? Actually the same complaint can be made in many Mercure Hotels that we have stayed in. Please do not say there is air conditioning when there is not.

A good experience as usual with exception of the mattress in our Privilege Room. The springs on both sides of the bed are 'noisy' whilst get in/out of bed and turning in the bed. This is an issue we have had before in this hotel and really should not happen in this day and age - it's time for some investment in good mattresses for this nice hotel!

We have stayed at the Mercury in Orléans many times and continues to disappoint. The beds are very comfortable which is the most important. Reception friendly and easy. Decor unoriginal and rather horrid. Dining experience was diabolical. The food used to be enjoyable. Now it is clearly centralised and lacks any resemblance to freshly french cooking. In particular the Caesar Salad bore little resemblance to a real Caesar Salas which is pretty easy to prepare. About the only thing they got right was the Parmesan cheese. Accor you can do better.

very easily accessible, good location (walking distance to downtown) and excellent staff (very welcoming and professional)

Having stayed at this well located hotel with secure car parking ,many times before we found everything as we expected . We will return.

The manager Mlle Julie DUCLOS always does her utmost maximum to make sure the safety protocol is efficiently working without making the customer feel under stress... In addition to that , she offers a top quality service " Sofitel like" .Thank you Julie ! Her staff is as kind and very dedicated as well . A very enjoyable business stay for me...

Great location, excellent service and staff were taking extra time & effort to manage COVID-19: clear signs and hand sanitisers in key points (near the lifts etc). Highly recommend the hotel. I have been using Mercure hotels for many years and have never been disappointed with the experience, keep up the good service. Thank you.

Friendly staff, but a tired old building. The room was hopelessly old and tired, with bathroom fittings that were broken, an aircon unit that didn't work and a generally drab and shabby feel. I feel overcharged and would never recommend this hotel.

All staff are friendly and helpful, particularly careful of our health in these sad times.

This Mercure might fulfill the formal criteria of a four star hotel but it does not look or feel like it. The guest rooms need to be refurbished as soon as feasible. The walls need a fresh coat of paint. There are scratches and dents on the outdated furniture. There are too few power outlets, none near the nightstands. Our family room featured two uncomfortably narrow twin beds although there would have been enough space for at least one queen size beds. The ventilation system in the bathroom is too weak, one mirror needs to be replaced. The installed hair dryer looks like an ancient artifact. The breakfast buffet was subpar. The chopped fruits drowned in sugary water, pancakes and waffles were at ambient temperature and the selection of bread was limited. The buffet did not feature any artisanal or regional products (or at least this was not pointed out). The breakfast was OK, but not a four star experience by any standard. We stayed at the Mercure in Reims a week before. Our room was much nicer and the breakfast buffet offered better quality and more choices, including some local products. The cost for room plus breakfast was significantly lower, plus the Reims Mercure offered free parking.

A great experience only surprised by the large number of guests that were staying

3 of us stayed overnight on way back to the Dieppe ferry. Although the hotel only has rooms with double beds, they were able to provide us with a room with 1 double and 2 single bed sofas. All very comfortable to sleep in after a long drive from the south. Good value secure parking at €6.5 having paid €9 at the Ibis Vichy a week earlier. Nice and clean rooms although the decor is very dated. Freindly and very helpful staff