Mercure Orléans Centre Hotel 4 stars

Good experience, the personal very kind.

Excellent service at this hotel. The main desk took also time to share with me information about possibility to run along the Loire river and proposed me several options. My room with river view was outstanding. Excellent dinner and breakfast at the restaurant.

First class reception and service. The restaurant was good and pleasantly served by the staff for dinner and a good selection of goodness served at breakfast

Overall the experience was satisfied; however, I would like to point out two small issues, although very important: 1. The bedrooms need urgently some renovation. Not because they are breaking apart or dirty but just because the hotel is tired, old and needs some breath of fresh air. 2. The breakfast needs improvement. It is poor and needs more items and more diversity.

All was fine including a good dinner in the hotel restaurant. But the bedrooms are definitely not 4 star. Lacked comfort & felt tired with a need to refurbish. Bathroom had one small piece of soup & a liquid container of soap in the shower. No other items which are normally found in a four star hotel ie shower cap, cotton buds etc all very basic.

Comfortable and spacious room, would have liked a few draws to some of my clothes away but otherwise it was great. The reception staff were very helpful. I was able to borrow an iron and ironing board and they were very helpful at ordering taxis for me. I enjoyed using the gym in the mornings. It would be good to have a few dumbbells so you can do some free weight exercises. There was a good variety on offer at breakfast and the restaurant had a good selection of meals for a quick bite in the evenings.

Very old rooms, definitely needs renovation. Hairdryer is from 70's In general really overpriced Poor breakfast

Everything is fine, except that I am Accor hotel member and I was not told that I should present the card when I do the booking. As I am traveling with work, an agency is doing the booking on my behalf and mention my membership number but apparently no points are credited on my account. Also, I discovered this membership as I was told by my colleagues. I would suggest the staff is offering it when they see someone coming back often. But the staff is really nice, I really enjoy staying at this hotel

Highly professional and polite receptionists.. lovely room. Upgraded to suite. Very pleasant.. Let down only by the restaurant and servers..

check-in was was ok, room generally ok, restaurant ok, but the points above were disturbing and lowered our experience very much

When traveling usually need my cell for alarm in the morning - amount of outlets in the room especially at night stand absolutely insufficient.

Very friendly and helpful staff!! Good and clean room, nice bathroom and very good breakfast.

Very nice. Up to the usual standard you expect from the Mercure chain.

I checked in very late and immediately discovered bed bugs! I called to request a different room and the front desk clerk met me at a new room to exchange keys. He made no apologies and acted as if this were no surprise. How very disgusting and what a display of poor customer service. Yuck!

Very unclear information on parking which is right beside the hotel. Absolutely that you don't warn customers that you have no restaurant nor was here a restaurant open Sunday night for miles. Found a Pizza Hut take way. Can barely contain my holiday excitement. Room was fine with a balcony overlooking a nice building site. I will reconsider booking any longer with Accor