Mercure Orléans Centre Hotel 4 stars

Customer review rating 4.4/5 4,466 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Orléans Centre Hotel
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Room 1

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Unheated outdoor swimming pool and spacious outdoor terrace

  • Above-ground car park and secure closed parking garage, paying.

  • Family Room, cot available, 10 minutes walk from the downtown area

  • Restaurant offering home-cooked dishes using fresh and local produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000
orleans
france

Tel: +33238621739

Fax: (+33)2/38539534

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 110km / 68.75 miles

  • By plane

    PARIS ROISSY At 160km / 99.42 miles

  • By plane

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By helicopter

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By car

    ORLEANS CENTRE At 4km / 2.5 miles

  • By car

    ORLEANS LA SOURCE At 15km / 9.38 miles

  • By car

    ORLEANS SARAN At 10km / 6.25 miles

  • By train

    GARE D'ORLEANS At 2.99km / 1.86 miles

  • By train

    LES AUBRAIS ORLEANS At 10km / 6.25 miles

GPS :47.897987, 1.896331

Our accommodation(s)

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services. If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

Superior room with large bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room with two double beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room with balcony overlooking the Loire River

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room, View of the Loire

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: River side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room, large bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

LE M

Type of cuisine: French

Our chef and our team have achieved the "Maître Restaurateur" label. We only work with fresh products processed on-site. Our menu is full of regional and seasonal produce. Enjoy our terrace in the summer.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUAI 44

Non contractual photo

Enjoy our "44" bar every day until midnight. Mathieu, our barman, will introduce you to our excellent whisky cellar and cocktails. On the third Thursday of every month, we host a jazz evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Orléans Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,466 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,148 reviews

Recommend it highly

Customer review rating 4.4/5

Jay P. Families - 07/09/2020 Confirmed reviews ALL

Great location, excellent service and staff were taking extra time & effort to manage COVID-19: clear signs and hand sanitisers in key points (near the lifts etc). Highly recommend the hotel. I have been using Mercure hotels for many years and have never been disappointed with the experience, keep up the good service. Thank you.

Hotel in urgent need of an overhaul/rebuild

Customer review rating 4.4/5

James Couples - 03/09/2020 Confirmed reviews ALL

Friendly staff, but a tired old building. The room was hopelessly old and tired, with bathroom fittings that were broken, an aircon unit that didn't work and a generally drab and shabby feel. I feel overcharged and would never recommend this hotel.

Dear JAMES L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre GERARD Front Office Manager

Our favourite hotel in Orleans

Customer review rating 4.4/5

June M. Couples - 02/09/2020 Confirmed reviews ALL

All staff are friendly and helpful, particularly careful of our health in these sad times.

Out-of-date guest rooms

Customer review rating 4.4/5

Jcs Families - 01/09/2020 Confirmed reviews ALL

This Mercure might fulfill the formal criteria of a four star hotel but it does not look or feel like it. The guest rooms need to be refurbished as soon as feasible. The walls need a fresh coat of paint. There are scratches and dents on the outdated furniture. There are too few power outlets, none near the nightstands. Our family room featured two uncomfortably narrow twin beds although there would have been enough space for at least one queen size beds. The ventilation system in the bathroom is too weak, one mirror needs to be replaced. The installed hair dryer looks like an ancient artifact. The breakfast buffet was subpar. The chopped fruits drowned in sugary water, pancakes and waffles were at ambient temperature and the selection of bread was limited. The buffet did not feature any artisanal or regional products (or at least this was not pointed out). The breakfast was OK, but not a four star experience by any standard. We stayed at the Mercure in Reims a week before. Our room was much nicer and the breakfast buffet offered better quality and more choices, including some local products. The cost for room plus breakfast was significantly lower, plus the Reims Mercure offered free parking.

Dear JAN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre GERARD FO MANAGER

great place

Customer review rating 4.4/5

Andrewgb Couples - 17/08/2020 Confirmed reviews ALL

A great experience only surprised by the large number of guests that were staying

Great Service

Customer review rating 4.4/5

Anthony Families - 16/08/2020 Confirmed reviews ALL

3 of us stayed overnight on way back to the Dieppe ferry. Although the hotel only has rooms with double beds, they were able to provide us with a room with 1 double and 2 single bed sofas. All very comfortable to sleep in after a long drive from the south. Good value secure parking at €6.5 having paid €9 at the Ibis Vichy a week earlier. Nice and clean rooms although the decor is very dated. Freindly and very helpful staff

Old hotel but the service was great

Customer review rating 4.4/5

Geert Friends - 16/08/2020 Confirmed reviews ALL

Good stay but the hotel is old and the rooms need renovation.

NICE VIEW

Customer review rating 4.4/5

Jacek Couples - 15/08/2020 Confirmed reviews ALL

Very nice corner room with a lovely view. However the room was prepared for one person only in spite of a booking for two. An upgrade to privilege room was actually the only benefit for my Diamond status; no welcome amenity in the room and welcome drink only for one person: the staff explained that this is a privilege for the card/ status holder only - only in France as I always get it for two or even for four if I book two rooms for four people. Plus terribly unfriendly and unprofessional bar/ restaurant staff.

Well located, but just a bit less than your usual Mercure

Customer review rating 4.4/5

Wim Couples - 13/08/2020 Confirmed reviews ALL

The rooms were as expected, but the restaurant wasn’t of the quality we hoped for. A lot of food, but not refined.

Very nice stay.

Customer review rating 4.4/5

Anonymous Families - 07/08/2020 Confirmed reviews ALL

We liked the spacious room and the good beds. The breakfast was very good: a lot of choice, and delicious croissants. We appreciated the car park in the garage. The reception responded quickly on e-mails with questions.

Riverside location

Customer review rating 4.4/5

Sue Couples - 06/08/2020 Confirmed reviews ALL

The hotel staff are very friendly and accommodating. Rooms are modern and beds very comfortable. The dinners are rather expensive as only a la carte. We were disappointed that there was no hot food at breakfast but there was a good variety meats, cheeses, bread and pastries. This is a hotel we’ve used many times and will continue to do so and hopefully once everyone learns to manage the pandemic things will become a little more normal.

Lovely location.

Customer review rating 4.4/5

Annabel Families - 05/08/2020 Confirmed reviews ALL

Welcoming and COVID safe.

good location, friendly staff

Customer review rating 4.4/5

Mario Families - 05/08/2020 Confirmed reviews ALL

Nice rooms, good service

Pleasant stay

Customer review rating 4.4/5

A. J. Families - 04/08/2020 Confirmed reviews ALL

Travelling with wife & child for a single night's stay, hotel was quite busy which was not an issue except at breakfast time when it felt too crowded with the current COVID-19 distancing requirements. Hotel is tidy, service was friendly and meals were nice, the wee one loved the pool, although there is not much seating area there now, presumably owing to mandatory limitations. Dinner needs to be reserved in slots, which is fine, it did not feel too crowded and the food was nice. Breakfast is also reserved in slots, however it felt very busy at our allocated time and the buffet choice has taken a hit in these corona times. We did not feel comfortable at breakfast. Overall a pleasant stay in a nice hotel with the staff doing there best to adhere to the rules in these difficult times.

Nice stay

Customer review rating 4.4/5

G. J. Couples - 27/07/2020 Confirmed reviews ALL

Stopped here for a couple of nights on the way back from a holiday in the Pyrenees. Covid restrictions very well managed and only 4 1/2 hours to Calais

Good Stay

Customer review rating 4.4/5

Joseph F. Families - 22/07/2020 Confirmed reviews ALL

Smart and clean hotel

Mixed experience

Customer review rating 4.4/5

Anonymous Families - 20/07/2020 Confirmed reviews ALL

Check-in at the front desk takes far too long, especially in view of COVID. A lot of information that the receptionists provide orally could be put on an A4 and simply handed over. Service in the restaurant, when we had dinner, was poor. Had we chosen our meal? We had not even been given a menu. It took a long time before we got drinks served. When we asked for pepper and salt during dinner, it took a good 10 minutes; we had to remind staff. When one of us asked another glass of wine, the waitress walked straight away from our table without asking whether anybody else wanted; we had to call her back.

Good nights sleep but rubbish breakfast.

TripAdvisor rating 4.0/5

drogers3 11/07/2020 TripAdvisor review

Breakfast not worth the money. I realise that times have been pretty bad but the charge for a non buffet breakfast is not worth the cost. 15 euros each for 2 bread rolls 2 coffees and two juices is a rip off.

Good location

Customer review rating 4.4/5

Francesca M. Couples - 20/03/2020 Confirmed reviews ALL

Welcoming warm reception staff, nice room with balcony, excellent breakfast.

Good stay

Customer review rating 4.4/5

M Business - 16/03/2020 Confirmed reviews ALL

Good experience, the personal very kind.

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