Mercure Orléans Centre Hotel 4 stars

Having stayed at this well located hotel with secure car parking ,many times before we found everything as we expected . We will return.

The manager Mlle Julie DUCLOS always does her utmost maximum to make sure the safety protocol is efficiently working without making the customer feel under stress... In addition to that , she offers a top quality service " Sofitel like" .Thank you Julie ! Her staff is as kind and very dedicated as well . A very enjoyable business stay for me...

Great location, excellent service and staff were taking extra time & effort to manage COVID-19: clear signs and hand sanitisers in key points (near the lifts etc). Highly recommend the hotel. I have been using Mercure hotels for many years and have never been disappointed with the experience, keep up the good service. Thank you.

Friendly staff, but a tired old building. The room was hopelessly old and tired, with bathroom fittings that were broken, an aircon unit that didn't work and a generally drab and shabby feel. I feel overcharged and would never recommend this hotel.

All staff are friendly and helpful, particularly careful of our health in these sad times.

This Mercure might fulfill the formal criteria of a four star hotel but it does not look or feel like it. The guest rooms need to be refurbished as soon as feasible. The walls need a fresh coat of paint. There are scratches and dents on the outdated furniture. There are too few power outlets, none near the nightstands. Our family room featured two uncomfortably narrow twin beds although there would have been enough space for at least one queen size beds. The ventilation system in the bathroom is too weak, one mirror needs to be replaced. The installed hair dryer looks like an ancient artifact. The breakfast buffet was subpar. The chopped fruits drowned in sugary water, pancakes and waffles were at ambient temperature and the selection of bread was limited. The buffet did not feature any artisanal or regional products (or at least this was not pointed out). The breakfast was OK, but not a four star experience by any standard. We stayed at the Mercure in Reims a week before. Our room was much nicer and the breakfast buffet offered better quality and more choices, including some local products. The cost for room plus breakfast was significantly lower, plus the Reims Mercure offered free parking.

A great experience only surprised by the large number of guests that were staying

3 of us stayed overnight on way back to the Dieppe ferry. Although the hotel only has rooms with double beds, they were able to provide us with a room with 1 double and 2 single bed sofas. All very comfortable to sleep in after a long drive from the south. Good value secure parking at €6.5 having paid €9 at the Ibis Vichy a week earlier. Nice and clean rooms although the decor is very dated. Freindly and very helpful staff

Good stay but the hotel is old and the rooms need renovation.

Very nice corner room with a lovely view. However the room was prepared for one person only in spite of a booking for two. An upgrade to privilege room was actually the only benefit for my Diamond status; no welcome amenity in the room and welcome drink only for one person: the staff explained that this is a privilege for the card/ status holder only - only in France as I always get it for two or even for four if I book two rooms for four people. Plus terribly unfriendly and unprofessional bar/ restaurant staff.

The rooms were as expected, but the restaurant wasn’t of the quality we hoped for. A lot of food, but not refined.

We liked the spacious room and the good beds. The breakfast was very good: a lot of choice, and delicious croissants. We appreciated the car park in the garage. The reception responded quickly on e-mails with questions.

The hotel staff are very friendly and accommodating. Rooms are modern and beds very comfortable. The dinners are rather expensive as only a la carte. We were disappointed that there was no hot food at breakfast but there was a good variety meats, cheeses, bread and pastries. This is a hotel we’ve used many times and will continue to do so and hopefully once everyone learns to manage the pandemic things will become a little more normal.

Welcoming and COVID safe.

Nice rooms, good service