Mercure Orléans Centre Hotel 4 stars

Customer review rating 4.4/5 4,603 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Orléans Centre Hotel
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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Unheated outdoor swimming pool and spacious outdoor terrace

  • Above-ground car park and secure closed parking garage, paying.

  • Family Room, cot available, 10 minutes walk from the downtown area

  • Restaurant offering home-cooked dishes using fresh and local produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000
orleans
france

Tel: +33238621739

Fax: (+33)2/38539534

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 110km / 68.75 miles

  • By plane

    PARIS ROISSY At 160km / 99.42 miles

  • By plane

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By helicopter

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By car

    ORLEANS CENTRE At 4km / 2.5 miles

  • By car

    ORLEANS LA SOURCE At 15km / 9.38 miles

  • By car

    ORLEANS SARAN At 10km / 6.25 miles

  • By train

    GARE D'ORLEANS At 2.99km / 1.86 miles

  • By train

    LES AUBRAIS ORLEANS At 10km / 6.25 miles

GPS :47.897987, 1.896331

Our accommodation(s)

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services. If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

Superior room with large bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room with two double beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room with balcony overlooking the Loire River

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room, View of the Loire

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: River side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room, large bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone
Rooms

Our restaurants and bars

LE M

Type of cuisine: French

Our chef and our team have achieved the "Maître Restaurateur" label. We only work with fresh products processed on-site. Our menu is full of regional and seasonal produce. Enjoy our terrace in the summer.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUAI 44

Non contractual photo

Enjoy our "44" bar every day until midnight. Mathieu, our barman, will introduce you to our excellent whisky cellar and cocktails. On the third Thursday of every month, we host a jazz evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Orléans Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,603 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,163 reviews

It's winter -no air con

TripAdvisor rating 4.0/5

paulcA777QS 25/10/2020 TripAdvisor review

Everything is fine except the room was hot. Air conditioning only works in the summer apparently and in the winter the system only provides various degrees of heat. In theory one can reduce to 16c but it does not. As a result the room gets stuffy and hot. One can open a window but like all Mercure/Novotels the hotel is near a main road and one gets traffic noise. so we we torn between the devil and the deep blue sea-either hot and stuffy or nicely fresh listening to the traffic. It is a common problem in a lot of Accor hotels where the "air-con" is a central system which can only do either hot or cold not both! I just wish Accor would point this out before rooms are stated as having air conditioning. One can find a Mercure/novotel further away from the road where one can open the windows, e.g. Novotel Le Lac at Limoges or the other Mercure by the golf course in Orleans. We cannot fault the service and staff and the food was at the top end of Mercure's offerings. It was all very clean and complying fully with COVID regulations. If the room had not been so hot we would have given it 4/5 stars. I am a regular Accor client so I should have remembered. It is annoying though they do not warn you upfront.

Air con turned off- it’s winter?

Customer review rating 4.4/5

Paul Couples - 23/10/2020 Confirmed reviews ALL

Staff were charming, food better than normal Accor offering so no complaints , room and beds comfortable, hotel COVID clean but our complaint is that the room only blows warm air. This supposedly goes down to 16c but believe us it does not . Room was stuffy and hot. If you open the window you can hear the traffic on the main roads outside the hotel which disturbs you. If the hotel does not have all year round air conditioning then it should say so. Some of us like cold fresh raie rooms so we can snuggle up under the duvet. Not here though. It is misleading to say that there is air conditioning. In the U.K. it would be a breach of advertising rules. France? Actually the same complaint can be made in many Mercure Hotels that we have stayed in. Please do not say there is air conditioning when there is not.

comfortable as usual

Customer review rating 4.4/5

G. H. Couples - 15/10/2020 Confirmed reviews ALL

A good experience as usual with exception of the mattress in our Privilege Room. The springs on both sides of the bed are 'noisy' whilst get in/out of bed and turning in the bed. This is an issue we have had before in this hotel and really should not happen in this day and age - it's time for some investment in good mattresses for this nice hotel!

Used to be a lot better

Customer review rating 4.4/5

Sue G. Couples - 03/10/2020 Confirmed reviews ALL

We have stayed at the Mercury in Orléans many times and continues to disappoint. The beds are very comfortable which is the most important. Reception friendly and easy. Decor unoriginal and rather horrid. Dining experience was diabolical. The food used to be enjoyable. Now it is clearly centralised and lacks any resemblance to freshly french cooking. In particular the Caesar Salad bore little resemblance to a real Caesar Salas which is pretty easy to prepare. About the only thing they got right was the Parmesan cheese. Accor you can do better.

Great Staff

Customer review rating 4.4/5

Golden M. Families - 28/09/2020 Confirmed reviews ALL

very easily accessible, good location (walking distance to downtown) and excellent staff (very welcoming and professional)

Another enjoyable stay

Customer review rating 4.4/5

Geoff B. Couples - 21/09/2020 Confirmed reviews ALL

Having stayed at this well located hotel with secure car parking ,many times before we found everything as we expected . We will return.

Very nice stay

Customer review rating 4.4/5

Christophe D. Business - 20/09/2020 Confirmed reviews ALL

The manager Mlle Julie DUCLOS always does her utmost maximum to make sure the safety protocol is efficiently working without making the customer feel under stress... In addition to that , she offers a top quality service " Sofitel like" .Thank you Julie ! Her staff is as kind and very dedicated as well . A very enjoyable business stay for me...

Recommend it highly

Customer review rating 4.4/5

Jay P. Families - 07/09/2020 Confirmed reviews ALL

Great location, excellent service and staff were taking extra time & effort to manage COVID-19: clear signs and hand sanitisers in key points (near the lifts etc). Highly recommend the hotel. I have been using Mercure hotels for many years and have never been disappointed with the experience, keep up the good service. Thank you.

Hotel in urgent need of an overhaul/rebuild

Customer review rating 4.4/5

James Couples - 03/09/2020 Confirmed reviews ALL

Friendly staff, but a tired old building. The room was hopelessly old and tired, with bathroom fittings that were broken, an aircon unit that didn't work and a generally drab and shabby feel. I feel overcharged and would never recommend this hotel.

Dear JAMES L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre GERARD Front Office Manager

Our favourite hotel in Orleans

Customer review rating 4.4/5

June M. Couples - 02/09/2020 Confirmed reviews ALL

All staff are friendly and helpful, particularly careful of our health in these sad times.

Out-of-date guest rooms

Customer review rating 4.4/5

Jcs Families - 01/09/2020 Confirmed reviews ALL

This Mercure might fulfill the formal criteria of a four star hotel but it does not look or feel like it. The guest rooms need to be refurbished as soon as feasible. The walls need a fresh coat of paint. There are scratches and dents on the outdated furniture. There are too few power outlets, none near the nightstands. Our family room featured two uncomfortably narrow twin beds although there would have been enough space for at least one queen size beds. The ventilation system in the bathroom is too weak, one mirror needs to be replaced. The installed hair dryer looks like an ancient artifact. The breakfast buffet was subpar. The chopped fruits drowned in sugary water, pancakes and waffles were at ambient temperature and the selection of bread was limited. The buffet did not feature any artisanal or regional products (or at least this was not pointed out). The breakfast was OK, but not a four star experience by any standard. We stayed at the Mercure in Reims a week before. Our room was much nicer and the breakfast buffet offered better quality and more choices, including some local products. The cost for room plus breakfast was significantly lower, plus the Reims Mercure offered free parking.

Dear JAN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre GERARD FO MANAGER

great place

Customer review rating 4.4/5

Andrewgb Couples - 17/08/2020 Confirmed reviews ALL

A great experience only surprised by the large number of guests that were staying

Great Service

Customer review rating 4.4/5

Anthony Families - 16/08/2020 Confirmed reviews ALL

3 of us stayed overnight on way back to the Dieppe ferry. Although the hotel only has rooms with double beds, they were able to provide us with a room with 1 double and 2 single bed sofas. All very comfortable to sleep in after a long drive from the south. Good value secure parking at €6.5 having paid €9 at the Ibis Vichy a week earlier. Nice and clean rooms although the decor is very dated. Freindly and very helpful staff

Old hotel but the service was great

Customer review rating 4.4/5

Geert Friends - 16/08/2020 Confirmed reviews ALL

Good stay but the hotel is old and the rooms need renovation.

NICE VIEW

Customer review rating 4.4/5

Jacek Couples - 15/08/2020 Confirmed reviews ALL

Very nice corner room with a lovely view. However the room was prepared for one person only in spite of a booking for two. An upgrade to privilege room was actually the only benefit for my Diamond status; no welcome amenity in the room and welcome drink only for one person: the staff explained that this is a privilege for the card/ status holder only - only in France as I always get it for two or even for four if I book two rooms for four people. Plus terribly unfriendly and unprofessional bar/ restaurant staff.

Well located, but just a bit less than your usual Mercure

Customer review rating 4.4/5

Wim Couples - 13/08/2020 Confirmed reviews ALL

The rooms were as expected, but the restaurant wasn’t of the quality we hoped for. A lot of food, but not refined.

Very nice stay.

Customer review rating 4.4/5

Anonymous Families - 07/08/2020 Confirmed reviews ALL

We liked the spacious room and the good beds. The breakfast was very good: a lot of choice, and delicious croissants. We appreciated the car park in the garage. The reception responded quickly on e-mails with questions.

Riverside location

Customer review rating 4.4/5

Sue Couples - 06/08/2020 Confirmed reviews ALL

The hotel staff are very friendly and accommodating. Rooms are modern and beds very comfortable. The dinners are rather expensive as only a la carte. We were disappointed that there was no hot food at breakfast but there was a good variety meats, cheeses, bread and pastries. This is a hotel we’ve used many times and will continue to do so and hopefully once everyone learns to manage the pandemic things will become a little more normal.

Lovely location.

Customer review rating 4.4/5

Annabel Families - 05/08/2020 Confirmed reviews ALL

Welcoming and COVID safe.

good location, friendly staff

Customer review rating 4.4/5

Mario Families - 05/08/2020 Confirmed reviews ALL

Nice rooms, good service

Our most recent 20 reviews

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