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Mercure Orléans Centre Hotel 4 stars

Customer review rating 4.4/5 4,891 reviews

ALLSAFE approved hotel

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Room 1

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Mercure Orléans Centre Hotel
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+ 18 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Unheated outdoor swimming pool and spacious outdoor terrace

  • Above-ground car park and secure closed parking garage, paying.

  • Family Room, cot available, 10 minutes walk from the downtown area

  • Restaurant offering home-cooked dishes using fresh and local produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Golf
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000 orleans
france

Tel: +33238621739

Fax: (+33)2/38539534

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 110km / 68.75 miles

  • By plane

    PARIS ROISSY At 160km / 99.42 miles

  • By plane

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By helicopter

    SAINT DENIS DE L'HOTEL At 30km / 18.75 miles

  • By car

    ORLEANS CENTRE At 4km / 2.5 miles

  • By car

    ORLEANS LA SOURCE At 15km / 9.38 miles

  • By car

    ORLEANS SARAN At 10km / 6.25 miles

  • By train

    GARE D'ORLEANS At 2.99km / 1.86 miles

  • By train

    LES AUBRAIS ORLEANS At 10km / 6.25 miles

GPS :47.897987, 1.896331

Our accommodation(s)

We offer different categories of rooms to suit your needs. Our Standard rooms overlook the Loire or le pont de l'Europe bridge, our Superior Rooms overlook the old town and our Privilege Rooms benefit from a wide range of services. If you are travelling with your family, we also offer spacious rooms with 2 double beds or 1 double bed and a sofa bed that transforms into twin beds.

Superior room with large bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room with two double beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room with balcony overlooking the Loire River

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: River side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room, View of the Loire

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: River side *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room, large bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

LE M

Type of cuisine: French

Our chef and our team have achieved the "Maître Restaurateur" label. We only work with fresh products processed on-site. Our menu is full of regional and seasonal produce. Enjoy our terrace in the summer.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUAI 44

Non contractual photo

Enjoy our "44" bar every day until midnight. Mathieu, our barman, will introduce you to our excellent whisky cellar and cocktails. On the third Thursday of every month, we host a jazz evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Orléans Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,891 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,179 reviews

Excellent stay

Customer review rating 5.0/5

Sarah J. M. Couples - 22/04/2021 Confirmed reviews ALL

Nice, well located hotel with helpful, friendly staff

Dear ALAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orléans Centre Bords de Loire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre GERARD FO MANAGER

Good hotel well located

Customer review rating 4.0/5

Stephen U. Couples - 27/02/2021 Confirmed reviews ALL

The hotel is well located, clean, with a friendly staff. The Covid procedures put in place for meals were very good.

Hotel very conveniently located

Customer review rating 3.5/5

Vo Families - 25/02/2021 Confirmed reviews ALL

We have asked to change our room because it was very close to the elevator. The TV of the new one is out of order; the reception manager offered us to change for a third room but we declined it.

Ok

Customer review rating 3.0/5

Kellyk Couples - 13/02/2021 Confirmed reviews ALL

3rd stay in as many months, good covid protocol, only Accor gold acknowledgment is for one, strictly only one , coupon for one drink per booking. Never upgrade offered. Can only call room service for food from 19.45, this is too late

Dear MARTIN K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Centre Bords de Loire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre GERARD FO MANAGER

Comfortable stay except one thing

Customer review rating 4.5/5

Takaharu O. Couples - 05/01/2021 Confirmed reviews ALL

My stay was very comfortable except one thing. Since I bought and brought my dinner to my room and I needed 2 sets of fork and knife. At the restaurant area I asked your staff to lend me "two sets of fork and knife." But he just brought 2 sets of knife. So I asked again for 2 sets of fork. At that time, he said, "You should ask in one time. I have to go and get them again." I was so surprised with his words... Though everything was convenient, I can't come back to this hotel again with this memory... I have one request for this hotel. Since my wife left her clothes in room #111 on 3rd Jan. please ask your staff to send them back to my house. Address : A-303, Residence MAESTRO, 8 Rue Claudin Lejeune, 59300, Valenciennes Phone : 06 37 80 89 90 My Bank account : 53… IBAN : FR76… 42… Today I called to the hotel and I heard that a room keeper had found them. So I asked the operator to send them back to my house. I don't know the email address so please pass above information to the hotel.

Super hotel

Customer review rating 5.0/5

Gautuer Couples - 25/12/2020 Confirmed reviews ALL

//

Excellent location

Customer review rating 5.0/5

Lynda Families - 19/12/2020 Confirmed reviews ALL

The man on Reception was very welcoming and friendly. The hotel felt safe and there were many sanitation spots throughout. Room was spacious, very clean and comfortable. Had a few nights there and sleep quality was excellent due to very comfortable and spacious bed. Very quiet even though on the main road. Parking costs extra as does breakfast.ideal location to 5he city, just a short walk and there you are.

Good stay

Customer review rating 4.0/5

Jordi Families - 16/12/2020 Confirmed reviews ALL

One night with family in transit during pandemic. All well organised Considering the dinner and breakfast are in the room, these must have one or two more chairs to allow eating in the room more easy. Everything else all ok

Excellent experience

Customer review rating 4.5/5

Anonymous Couples - 11/12/2020 Confirmed reviews ALL

Visited on way back to the UK. Very well organised for Covid restrictions - breakfast and dinner in room.... parking easy.

Customer review rating 4.0/5

Anonymous Couples - 06/12/2020 Confirmed reviews ALL

lady ok the front desk when we checked in on friday night was amazing. she was kind considerate professional and lovely. the room was clean and she upgraded up which was a lovely surprise and we were very grateful. i called the hotel directly as the accor reservation centre was a nightmare to deal with, they had no idea where the hotel was and then after telling me it was available they said no it’s booked out. they waste time repeating everything you say and don’t listen or work promptly.

Not the best stay

Customer review rating 1.5/5

Frederic F. Business - 05/12/2020 Confirmed reviews ALL

Service for breakfast and dinner is not very good

It's winter -no air con

TripAdvisor rating 3.0/5

paulcA777QS 25/10/2020 TripAdvisor review

Everything is fine except the room was hot. Air conditioning only works in the summer apparently and in the winter the system only provides various degrees of heat. In theory one can reduce to 16c but it does not. As a result the room gets stuffy and hot. One can open a window but like all Mercure/Novotels the hotel is near a main road and one gets traffic noise. so we we torn between the devil and the deep blue sea-either hot and stuffy or nicely fresh listening to the traffic. It is a common problem in a lot of Accor hotels where the "air-con" is a central system which can only do either hot or cold not both! I just wish Accor would point this out before rooms are stated as having air conditioning. One can find a Mercure/novotel further away from the road where one can open the windows, e.g. Novotel Le Lac at Limoges or the other Mercure by the golf course in Orleans. We cannot fault the service and staff and the food was at the top end of Mercure's offerings. It was all very clean and complying fully with COVID regulations. If the room had not been so hot we would have given it 4/5 stars. I am a regular Accor client so I should have remembered. It is annoying though they do not warn you upfront.

Air con turned off- it’s winter?

Customer review rating 3.5/5

Paul Couples - 23/10/2020 Confirmed reviews ALL

Staff were charming, food better than normal Accor offering so no complaints , room and beds comfortable, hotel COVID clean but our complaint is that the room only blows warm air. This supposedly goes down to 16c but believe us it does not . Room was stuffy and hot. If you open the window you can hear the traffic on the main roads outside the hotel which disturbs you. If the hotel does not have all year round air conditioning then it should say so. Some of us like cold fresh raie rooms so we can snuggle up under the duvet. Not here though. It is misleading to say that there is air conditioning. In the U.K. it would be a breach of advertising rules. France? Actually the same complaint can be made in many Mercure Hotels that we have stayed in. Please do not say there is air conditioning when there is not.

comfortable as usual

Customer review rating 4.0/5

G. H. Couples - 15/10/2020 Confirmed reviews ALL

A good experience as usual with exception of the mattress in our Privilege Room. The springs on both sides of the bed are 'noisy' whilst get in/out of bed and turning in the bed. This is an issue we have had before in this hotel and really should not happen in this day and age - it's time for some investment in good mattresses for this nice hotel!

Used to be a lot better

Customer review rating 3.0/5

Sue G. Couples - 03/10/2020 Confirmed reviews ALL

We have stayed at the Mercury in Orléans many times and continues to disappoint. The beds are very comfortable which is the most important. Reception friendly and easy. Decor unoriginal and rather horrid. Dining experience was diabolical. The food used to be enjoyable. Now it is clearly centralised and lacks any resemblance to freshly french cooking. In particular the Caesar Salad bore little resemblance to a real Caesar Salas which is pretty easy to prepare. About the only thing they got right was the Parmesan cheese. Accor you can do better.

Great Staff

Customer review rating 4.0/5

Golden M. Families - 28/09/2020 Confirmed reviews ALL

very easily accessible, good location (walking distance to downtown) and excellent staff (very welcoming and professional)

Another enjoyable stay

Customer review rating 4.5/5

Geoff B. Couples - 21/09/2020 Confirmed reviews ALL

Having stayed at this well located hotel with secure car parking ,many times before we found everything as we expected . We will return.

Very nice stay

Customer review rating 5.0/5

Christophe D. Business - 20/09/2020 Confirmed reviews ALL

The manager Mlle Julie DUCLOS always does her utmost maximum to make sure the safety protocol is efficiently working without making the customer feel under stress... In addition to that , she offers a top quality service " Sofitel like" .Thank you Julie ! Her staff is as kind and very dedicated as well . A very enjoyable business stay for me...

Good nights sleep but rubbish breakfast.

TripAdvisor rating 4.0/5

drogers3 11/07/2020 TripAdvisor review

Breakfast not worth the money. I realise that times have been pretty bad but the charge for a non buffet breakfast is not worth the cost. 15 euros each for 2 bread rolls 2 coffees and two juices is a rip off.

Good location close by city center

TripAdvisor rating 4.0/5

Cendrine V Business - 27/10/2019 TripAdvisor review

Nice hotel with a great location. Walking distance from downtown and close to my office. Lovely staff. Only a darkest point, the burger had a burnt bun and crude meat in the middle. I will book it again!

Dear Cendrine V, Thanks a lot for your comment. We are glad to read your satisfaction and do apologize for the darkest point you underlined. We will be happy to welcome you again. Best regards, Julie D. Hotel General Manager. Mercure Orléans Centre Bords de Loire

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