Mercure Orléans Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,370 reviews

Mercure Orléans Centre Hotel - Image 1
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Description

Hotel extras

  • Meeting room 150m²

  • Fitness room, meeting room

  • Above-ground car park and secure closed parking garage, paying.

  • Family Room, cot available, 10 minutes walk from the downtown area

  • Restaurant by the pool offering dishes using fresh and local produce

Our accommodation(s)

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000 ORLEANS
France

GPS:47.897987, 1.896331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ENTRACTE

Restaurant brasserie traditionnelle

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,370 reviews

TripAdvisor Rating  4.0/5  1,351 reviews

Good hotel, but rooms are old

Customer review rating 2.0/5

Nicolas V. Business - Confirmed reviews ALL

My room was quite old. Refurbished is needed.

Great location, Staff fabulous and food equisite

Customer review rating 5.0/5

Caroline P. B. Couples - Confirmed reviews ALL

We stayed with you for New Year's Eve with our Boston Sutty. We loved everything about our stay, from checking in, our lovely room, big soft bed, great view and our NYE meal! We had the best time, many laughs with your wonderful staff and yes, the Macaron with Mango cream and raspberries was indeed orgasmic!!!! Soo funny your Chef Maitre D and our waitress were just the BEST 👌 x

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Reception area and restaurant very smart. Rooms jaded and scruffy. Breakfast and dinner average

Dear Guest, Thank you for your feedback regarding your stay. We appreciate your comments on the reception and restaurant ambiance, and we will take your observations into consideration. Pierre GERARD Responsable réception

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is in good location. Restaurant is very good. Staff is very friendly. However, rooms really need some renovation. Hair drier in bathroom is not good at all.

Hello, Thank you for your comments regarding our location and our staff. Your remarks about the rooms and the hairdryer will be taken into account for our future improvement projects. Pierre GERARD Reception Manager

Poor Service

Customer review rating 1.5/5

Alina Business - Confirmed reviews ALL

I came in for a one-night business trip and wanted to order room service. Unfortunately, the phone in my room wasn't working, and I was told it wouldn't be fixed until the next day. I had to go downstairs to order food at 6:30 PM, but the restaurant didn't open until 7 PM. By 7:30 PM I had to go down again as my soup was not delivered, in the end it arrived cold at 7:50 PM with a raw egg. I was informed that this was the standard way to serve it. I am sure if the soup was actually hot the egg would have been cooked. Overall, the service was disappointing and didn't meet the standards of a 4-star hotel. However, the hotel itself was clean and pretty.

Dear Alina, We sincerely apologize for the inconvenience you experienced with our room service. Your feedback is valuable, and we will address the issues to improve our services. We are glad you found our hotel clean and pretty. We hope to have the opportunity to better serve you in the future. Warm regards, Pierre GERARD Responsable réception

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Other web-users rate our hotel

  • 515 reviews 8.2/10 Location
  • 913 reviews 5.3/10 Room
  • 742 reviews 8.5/10 Service
  • 14 reviews 4/10 WiFi
  • 365 reviews 5.4/10 Vibe
  • 363 reviews 7.7/10 Breakfast
  • 234 reviews 4.3/10 Cleanliness
  • 6 reviews 3.3/10 Wellness Area

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