Mercure Orléans Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,066 reviews

Mercure Orléans Centre Hotel - Image 1
Mercure Orléans Centre Hotel - Image 2
Mercure Orléans Centre Hotel - Image 3
Mercure Orléans Centre Hotel - Image 4

Description

Hotel extras

  • Meeting room 150m²

  • Fitness room, meeting room

  • Above-ground car park and secure closed parking garage, paying.

  • Family Room, cot available, 10 minutes walk from the downtown area

  • Restaurant by the pool offering dishes using fresh and local produce

Our accommodation(s)

Book this hotel
Room 1

Fully equipped Black and Gold Room (fiber Internet, bathroom with shower, hairdryer, safe and 55" TV). Enjoy its balcony offering a breathtaking view of the Loire

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 23 / 247 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Pool side
  • Most of the accommodation: Balcony

Classic vintage room that combines space and comfort. It features a range of functional facilities, including a bathroom with a shower, hairdryer, safe and minibar. Fiber-optic internet is also available

Max. number of persons
2
Area
From 25 / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Fully equipped classic room (fiber optic Internet, bathroom with shower, hairdryer, safe and minibar), let yourself be seduced by its balcony offering you a breathtaking view of the Loire

  • Views:

    River side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 25 / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Classic, fully equipped room with two double beds (55x78 in); Ideal when you come with your family, you will be pleased with its size and its complete facilities (bath, minibar, safe)

  • Views:

    City View

Max. number of persons
4
Area
From 32 / 344 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Spacious 344 sq ft room offers the needed comfort during your business stays w/ sitting area. Fully equipped (minibar, safe, bathtub, hairdryer, fiber internet), also suitable for families up to 4 people

  • Views:

    City View

Max. number of persons
4
Area
From 32 / 344 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

This 345 sq.ft. (32 m²) Black and Gold Room with lounge area offers a haven of comfort during your stay. Fully equipped with 55" TV, safe, bathtub and hairdryer, fiber Internet.

  • Views:

    City View

Max. number of persons
4
Area
From 32 / 344 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Luxurious 32m² Black and Gold Suite with lounge area provides a comfortable setting for your stay. Fully equipped (55" TV, safe, Nespresso machine, bathrobes, slippers, whirlpool tub, hairdryer, fiber-optic internet).

  • Views:

    River side

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 40 / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee/tea making facilities
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Accessible room composed of a double bed and a sofa bed. Free WIFI, safe, courtesy tray and bathroom with adapted shower

  • Views:

    City View or River side

Max. number of persons
4
Area
From 35 / 376 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Orléans Centre Hotel

44, quai Barentin
45000 ORLEANS
France

GPS:47.897987, 1.896331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 110 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • 110 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express
  • Buffet

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

Well-being

Mercure Pool

  • Outside

Training room

  • On site

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes

Gym Additional charge

  • Nearby

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 70 parking spaces
  • Parking opened 24/7
  • Parking pricing: 8.00 8 EUR Per day

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

L ENTRACTE

Restaurant brasserie traditionnelle

Cooking style
International
Capacity
45
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Restaurant brasserie traditionnelle

Our bar "QUAI 44" welcomes you every day until 11:00 p.m. Our Bartender will help you discover its excellent whiskies cellar as well as its cocktails.

Get your day off to a great start with our buffet breakfast which is served in our restaurant from 6.30am. Or if you prefer, order your breakfast from the comfort of your room

Unheated swimming pool, open from June 1 to September 30, 2026

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,066 reviews

Customer review rating 4.5/5

Yuen M. T. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, facilities, and breakfast. We apologize for the inconvenience caused by the temporary closure of the pool for maintenance and appreciate your understanding. Best regards, Pierre Assistant Manager

Customer review rating 3.5/5

Remko E. Families - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure Orléans Centre Bords de Loire. We are pleased to hear that you found our staff to be accommodating and that you enjoyed the pool and breakfast offerings. Your compliments regarding our housekeeping team are truly appreciated, as they work diligently to maintain our facilities. We acknowledge your concerns about the condition of certain areas within the hotel. While we strive to provide a welcoming atmosphere for our guests, we understand that some aspects may require attention. Please know that your observations regarding the room amenities and decor have been noted. Your feedback is invaluable as it helps us identify areas for potential improvement. We hope to welcome you back in the future and provide you with an even more enjoyable experience. Sincerely, Pierre Assistant Manager

Customer review rating 4.5/5

Dominic B. Families - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your family stay at our hotel. We are pleased to hear that you enjoyed the spaciousness of your room. It is our goal to provide a comfortable experience for all our guests. Best regards, Pierre Deputy Director

Customer review rating 5.0/5

Robert W. Families - Confirmed reviews ALL

Dear guest, Thank you for your wonderful feedback regarding your stay at Hôtel Mercure Orléans Centre Bords de Loire. We are delighted to hear that you appreciated our prime location and found our rooms comfortable and clean. It is also gratifying to know that you enjoyed our terrace and pool area. We hope you had the opportunity to explore the local dining options and that the restaurant menu caught your eye. We look forward to welcoming you back in the future. Pierre Assistant Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, facilities, and breakfast. We apologize for the inconvenience caused by the temporary closure of the pool for maintenance and appreciate your understanding. Best regards, Pierre Assistant Manager

Customer review rating 3.5/5

Remko E. Families - Confirmed reviews ALL

Staff was great, good service. Housekeeping did great keeping an aging hotel clean, which is not easy so compliments to that team. Reception was very nice and accommodating. Pool was great with high temperatures this summer. But owners are behind, rooms, corridors, elevators are too far along and too old. Tv should be mounted, no power next to the bed to charge a phone, popcorn walls are very 80’s. Thankfully the staff, pool, breakfast and parking made up for it, so overall we enjoyed, but how great could it be with some investments, as the hard part was already great (the staff). Thanks for the good service, rm 311.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure Orléans Centre Bords de Loire. We are pleased to hear that you found our staff to be accommodating and that you enjoyed the pool and breakfast offerings. Your compliments regarding our housekeeping team are truly appreciated, as they work diligently to maintain our facilities. We acknowledge your concerns about the condition of certain areas within the hotel. While we strive to provide a welcoming atmosphere for our guests, we understand that some aspects may require attention. Please know that your observations regarding the room amenities and decor have been noted. Your feedback is invaluable as it helps us identify areas for potential improvement. We hope to welcome you back in the future and provide you with an even more enjoyable experience. Sincerely, Pierre Assistant Manager

Customer review rating 4.5/5

Dominic B. Families - Confirmed reviews ALL

On our way back from vacation we stayed in a family room with double 2-persons bed. The room was spacious.

Dear Guest, Thank you for your kind words regarding your family stay at our hotel. We are pleased to hear that you enjoyed the spaciousness of your room. It is our goal to provide a comfortable experience for all our guests. Best regards, Pierre Deputy Director

Customer review rating 5.0/5

Robert W. Families - Confirmed reviews ALL

Well located hotel provides easy access to this beautiful city. The rooms were comfortable and clean and the terrace and pool area an added bonus. We chose not to eat at the hotel, preferring to eat in the range of restaurants in the city - but the hotel menu itself looked good with a nice range of choice.

Dear guest, Thank you for your wonderful feedback regarding your stay at Hôtel Mercure Orléans Centre Bords de Loire. We are delighted to hear that you appreciated our prime location and found our rooms comfortable and clean. It is also gratifying to know that you enjoyed our terrace and pool area. We hope you had the opportunity to explore the local dining options and that the restaurant menu caught your eye. We look forward to welcoming you back in the future. Pierre Assistant Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Staff were excellent & helpful . The pool area was great !

Customer review rating 1.5/5

Wouter D. Couples - Confirmed reviews ALL

Nice stay, extremely busy due to many 'passage' tourists. Breakfast was not good, as the staff couldn't cope with the flow and fill up adequately. We got a non-renovated room, clean but clearly out of date. Try to take the renovated rooms as in the app. The hotel is nicely renovated (reception and restaurant).

Dear Guest, Thank you for your feedback regarding your recent stay at Hôtel Mercure Orléans Centre Bords de Loire. I appreciate your comments about the location and the cleanliness of our rooms. However, I regret to learn that your experience was affected by the condition of the room and the breakfast service. We strive to provide a pleasant experience for all our guests and your insights will be taken into consideration as we continue to enhance our services. Best regards, Pierre Assistant Director

Customer review rating 3.5/5

Rasmus W. Families - Confirmed reviews ALL

Nice service in reception, restqyrsnr worth a visit, rooms are worn down and beds old, bad and noisy.

Dear guest, Thank you for your feedback regarding your recent stay. While I am pleased to hear that you appreciated our location and reception service, I regret that the condition of the beds and rooms did not meet your expectations. Your comments are valuable as we continuously strive to enhance our guest experience. Sincerely, Pierre Assistant Manager

Customer review rating 3.5/5

Irina K. Families - Confirmed reviews ALL

The hotel is ok but rooms are very outdated and extremely basic for 4stars. Breakfast is great though

Dear Guest, Thank you for your feedback. We appreciate your comments regarding the comfort of your stay and your enjoyment of the breakfast. We continuously evaluate our accommodations and will take your observations into consideration as we strive to enhance our guests' experience. Best regards, Pierre Assistant Manager

Customer review rating 2.0/5

Matthew S. Solo - Confirmed reviews ALL

The reception area promised a lot. The room not so. It had a damaged/stained carpet, a broken mirror, the fridge didn't work, the room decoration was a bit shabby and the room was not very clean. Having said that, it is in a great location and the staff were helpful.

Dear guest, Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our reception area appealing and our staff helpful. However, I regret that your room did not meet expectations due to the issues you mentioned. We continually strive to enhance our facilities and your comments will be taken into account as we work towards improvements. Your insights are invaluable in our efforts to provide a better experience for all guests. Sincerely, Pierre Assistant Manager

Customer review rating 4.5/5

Paul T. Couples - Confirmed reviews ALL

It was a real pleasure after driving for about 3 hours to check in and relax with very friendly staff and first class accommodation,

Dear Guest, Thank you for your kind words regarding our friendly staff and the comfort of our accommodations. We are delighted to hear that you found your stay enjoyable after a long drive. We look forward to welcoming you back for another pleasant experience. Pierre Assistant Manager

Customer review rating 5.0/5

Sally-anne S. Friends - Confirmed reviews ALL

Arrived late after long drive from London. Very comfy room with two large beds. Pleasant restaurant and bar service by the pool

Dear Guest Thank you for your positive feedback. We are pleased to hear that you found our hotel comfortable and our staff pleasant. It is always our goal to provide a welcoming experience for our guests. We look forward to welcoming you back in the future. Pierre Assistant Manager

Customer review rating 1.0/5

Christian D. Families - Confirmed reviews ALL

We had a room with two double beds. The air conditioning did not work. The light on the mirror in the bathroom was broken. There was chewing gum on the bathroom floor. The drain for the sink in the bathroom was not adjust right so that you had to remove the stopper to drain the water.

Bonjour, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with the air conditioning, bathroom facilities, and cleanliness. Ensuring a comfortable and pleasant environment for our guests is our priority, and I regret that we fell short during your visit. Your comments will be reviewed with our team for necessary improvements. Best regards, Christian, Chef de Réception

Customer review rating 4.5/5

Sarah G. Families - Confirmed reviews ALL

Well located and provided everything we needed for our over night stay.

Bonjour, Thank you for your kind feedback. We are delighted to hear that our location and amenities met your needs during your stay. Your satisfaction is our priority, and we hope to welcome you back soon. Christian, Chef de Réception

Customer review rating 4.5/5

Eric B. Couples - Confirmed reviews ALL

Lovely staff, clean room in a great location for the town centre with parking. The breakfast was very good too. Thank you, we will be back.

Dear Sir, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you felt welcomed and enjoyed our clean accommodations, breakfast offerings, and convenient location. We look forward to welcoming you back in the future. Christian Chef de Réception

Customer review rating 2.0/5

Michael C. Business - Confirmed reviews ALL

Zero aircon in 45 degrees does not equate to a 30% reduction. I had to get my own extension lead, so the supplied fan would actually reach me. Cleaner clearly didnt check bath, as water in bottom still there in the evening. I had to ask reception to find a barman, and even then that still took 5 minutes. Your scrambled egg needs looking at, its a wet mess, I went without breakfast rest of the week. Unfortunately I have to stay there again inJuly, my room better have aircon on that visit.

Bonjour, Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Orléans Centre Bords de Loire. I regret to learn that your experience did not meet your expectations, particularly concerning the air conditioning, the cleanliness of your bathroom, and the responsiveness of our bar service. We strive to ensure a comfortable environment for our guests, and your comments regarding the air conditioning and the breakfast quality will be taken into consideration as we continuously seek to improve our services. I also apologize for the inconvenience you encountered with the housekeeping and bar staff. We appreciate your loyalty and look forward to welcoming you again in July. Rest assured, we will do our utmost to enhance your experience during your next visit. Sincerely, Christian, Front Desk Manager

Customer review rating 5.0/5

Gordon F. Solo - Confirmed reviews ALL

Comfortable bed good service. Food pricey but good

Dear Sir, Thank you for your continued patronage over the past seven years. We are pleased to hear that you found our beds comfortable and the service satisfactory. We also appreciate your feedback regarding our dining options and take note of your observations. Sincerely, Pierre Assistant Manager

Customer review rating 4.0/5

Lesley K. Couples - Confirmed reviews ALL

Two comfortable small double beds, perfect temperature with air conditioning. Great location for a walk into beautiful Orleans, inexpensive parking for an overnight stop.

Dear guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our comfortable accommodations, convenient location, and breakfast offerings. We appreciate your positive remarks and hope to welcome you back in the future. Pierre Assistant Manager

Customer review rating 5.0/5

Robert W. Couples - Confirmed reviews ALL

Room clean, service was great and food was very good and quickly served

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and appreciated the service and food quality. Your feedback is greatly valued and motivates our team to continue providing excellent experiences. Best regards, Pierre Assistant Manager

Customer review rating 4.0/5

Martine D. Couples - Confirmed reviews ALL

Correct

Chère cliente, Nous vous remercions pour vos commentaires positifs concernant votre séjour dans notre établissement. Nous sommes ravis d'apprendre que vous avez trouvé votre expérience confortable et correcte. Votre satisfaction est notre priorité. Cordialement, Pierre Adjoint de direction

Customer review rating 4.5/5

Philip H. Couples - Confirmed reviews ALL

A lovely, comfortable stay and in easy walk of central Orléans. Only comment would be that the car spaces could be a little bigger.

Dear Guest, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our location convenient and your stay comfortable. Your suggestion about the car spaces is appreciated, and we will certainly take it into consideration for future improvements. Best regards, Pierre Assistant Manager

Other web-users rate our hotel

  • 411 reviews 8.4/10 Location
  • 742 reviews 5.9/10 Room
  • 538 reviews 8.7/10 Service
  • 13 reviews 6.1/10 WiFi
  • 261 reviews 7.5/10 Breakfast
  • 173 reviews 5.5/10 Cleanliness
  • 129 reviews 3.7/10 Value

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