Novotel Orléans Centre Gare 4 stars

Customer review rating (ALL Rating) 4.5/5 810 reviews

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Novotel Orléans Centre Gare - Image 1
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83 bd Alexandre Martin, 45000 ORLEANS, France

Description

Hotel extras

  • 3 minutes from the train station

  • Bar: a lively place with a cozy atmosphere

  • Close to the Loire Valley and its iconic castles like Château de Chambord

  • In the heart of downtown Orléans

  • Private underground parking

Our accommodation(s)

Hotel location

Novotel Orléans Centre Gare

83 bd Alexandre Martin
45000 ORLEANS
France

GPS:47.90602, 1.90619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BAR

Non contractual photo

It is a great place for sharing, whether for a business meeting or a drink with friends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  810 reviews

Customer review rating 3.5/5

Melanie B. Business - Confirmed reviews ALL

Breakfast was a bit poor in options and in the honey received as a gift, there was an insect which I found a little bit disgusting. Room was great (walls had quite some dust on them) and location is convenient.

Dear Melanie, Thank you for taking the time to share your feedback. I am personally disappointed to read your comment, as I took the time to reply to you directly during your stay and to investigate the situation regarding the honey gift. This honey was offered as a welcome gift, coming from a local beekeeper we work with. Following your feedback, I contacted our beekeeper to better understand what may have happened. While we fully understand that the presence of an insect can be unpleasant, it is important to note that this also reflects the fact that our honey is natural and not industrially processed. That said, your experience was taken very seriously. We also take note of your comments regarding breakfast variety and dust on the walls, which have been shared with our teams to ensure closer attention moving forward. We remain committed to offering quality products and service, and your feedback helps us to continue improving. Kind regards, Camille, general manager

Customer review rating 5.0/5

Henny G. Families - Confirmed reviews ALL

Great location, friendly and helpful staff

Dear Henny, Thank you very much for your excellent 10/10 rating. We are delighted that you enjoyed our great location and the friendliness and helpfulness of our staff. We look forward to welcoming you again. Camille, General Manager

Customer review rating 4.5/5

Ricardo T. Couples - Confirmed reviews ALL

Very comfortable room with a nice view. Spacious and comfortable bed. All very clean and tidy. Kettle In the room with tea and coffee, nice for winter cold days. A special thanks to Paolo from reception that was very helpful to provide us a space in your private parking and to sort our arrival by car as it was not easy due the pillars that limits the access by car. Breakfast was very good with a nice range of offers but the layout is not ideal as everything is placed in one simple compartment in a wall, with no room to circulate it, which causes some “traffic” issues at busy times.

Dear Ricardo, Thank you very much for sharing your experience and for your 4/5 rating. We are delighted to read that you enjoyed the comfort, cleanliness and view of your room, as well as the kettle with tea and coffee, especially appreciated during winter. A special thank you for your kind words about Paolo; we will be sure to pass them on to him. We are also pleased that you enjoyed the breakfast and its variety. We take good note of your comment regarding the layout of the breakfast area. We hope to have the pleasure of welcoming you again in Orléans. Camille, General Manager

Customer review rating 5.0/5

Sakurawo I. Business - Confirmed reviews ALL

Great staff, nice breakfast, close to the station.

Dear Guest, Thank you very much for your excellent feedback! We are delighted that you enjoyed our hotel, the breakfast, and our convenient location near the station. Camille, Manager

Customer review rating 0.5/5

Midori T. Business - Confirmed reviews ALL

My name is Midori T.. I stayed at this hotel for 5 nights on business with THALES from the 7th to the 12th of December. Good location. The room was well-maintained. The reception service was all good. I would love to stay there again next year. The only problem I have is the charge on my credit card without my consent, long after the travel agency had already invoiced (and already been paid) for the accommodation. I emailed the hotel and inquired about the details to the email address indicated on the hotel website, but have not received any reply. So let me give you the details here, hoping someone reads this and responds to me before I feel I have to make this review public and make a phone call to our supplier THALES in Orléans to cancel all the future reservations we have at this point. After noticing the charge on my credit card, I contacted the company I work with ("AIBS"), then AIBS contacted the travel agency JTB who already invoiced AIBS for the entire amount, except for the taxes to be paid at check-in (which I did). JTB is now inquiring another travel agency ("AnotherTA"), who is likely to have actually made the reservation to the hotel, to confirm how the payment was processed. I do not know if AnotherTA has made any contact to the hotel yet, given the holidays. So far, I have not heard of any progress. The initial reservation was made on or around the 27th of October 2025. The original reservation may have been under the company name (AIBS or Ability Interbusiness Solutions), and the company president's name (Naomi Morishima) may have been mentioned somewhere, but the reservation was surely under my name (Midori T.), because I was able to check-in by telling my name. Can someone please look into this problem, clarify who is responsible for the double charge incurred, and correct and reimburse the wrongfully-charged amount to my credit card. Thank you very much in advance for your quick response. Best regards, Midori T.

Dear Midori, Thank you for your detailed message. We sincerely apologize for the error regarding the double charge on your credit card. This was indeed a mistake on our side. To process the refund, we will need your credit card details. Once you contact us with the necessary information, we can correct the error and reimburse you within 24 hours. We greatly appreciate your understanding and patience, and we look forward to resolving this promptly. Camille, Manager

Other web-users rate our hotel

  • 745 reviews 8.5/10 Location
  • 752 reviews 7/10 Room
  • 803 reviews 9.1/10 Service
  • 19 reviews 5.2/10 WiFi
  • 387 reviews 7.6/10 Breakfast
  • 234 reviews 7.7/10 Cleanliness
  • 122 reviews 4.6/10 Value
  • 8 reviews 4.4/10 Bar

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