Aparthotel Adagio Access Freiburg

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that certain aspects of your stay at Aparthotel Adagio Access Freiburg did not meet your expectations. Our concept includes a once-weekly cleaning service for stays over seven nights to provide an economical and self-sufficient environment for our guests while maintaining the option for additional cleaning at a charge. We understand that this might have been an oversight during your check-in, and we apologize for any inconvenience caused. Moreover, we regret that your interactions with our staff were not up to the high standards we strive to uphold. Client satisfaction is of utmost importance, and it is disheartening to learn that we fell short in delivering the excellent service that we are known for. Additionally, we extend our apologies for any delay or confusion regarding the parking invoice. We aim to ensure all billing is clear and promptly handled, and it appears we missed the mark in this instance. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Adagio access Team

Dear Guest, We are grateful to you for taking the time to send us your review. We're thrilled to hear that your stay at Aparthotel Adagio Access Freiburg was enjoyable. We are delighted that you appreciated the high standards of cleanliness, the friendly and helpful nature of our staff, and the convenient proximity to supermarkets and dining options such as the delightful pizzeria within walking distance. Our team is committed to providing a comfortable and accessible experience for all our guests. Nonetheless, we regret to hear about the difficulties you encountered with the website booking confirmation. While we always aim for a seamless reservation process, it seems we fell short in this instance. We understand how this could be inconvenient and we sincerely apologize for any frustration caused. Finally, it's great to hear that you found the rooms to your satisfaction, offering a peaceful retreat after a day of exploring Freiburg or attending events at the nearby soccer stadium and trade show area. The aparthotel's location indeed makes it an ideal choice for families and travelers who wish to experience the vibrant local scene and attractions. We hope to have the opportunity to welcome you back in the future. Kind regards, Adagio access Team

Dear Giovanni, Thank you for your review of your recent stay. We are pleased that you found our room accommodations and the location of our aparthotel to your satisfaction. Our goal is to provide a comfortable and convenient stay for all our guests, and we're glad to hear that these aspects met your expectations. However, we regret to hear that our breakfast offerings did not meet your standards. We understand the importance of starting the day with a satisfying meal and will take your comments into consideration for future improvements. Additionally, we apologize for any discomfort caused by the room temperature. Our rooms are equipped with individually controlled air conditioning units, and we're sorry to hear that this was not sufficient in your case. Furthermore, we are concerned to learn about the delay in responding to your information request. This is certainly not the level of service we aim to provide, and we will address this to ensure more timely communication in the future. Finally, we want to reiterate the value we place on quality and affordability. Our aparthotel strives to offer a competitive price-performance ratio, and your feedback is essential in helping us maintain this balance. We also appreciate your recognition as an ALL – Accor Live Limitless loyalty program member and thank you for your continued trust in our brand. We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards, Adagio access Team

Chère hôte, Merci pour ce sympathique commentaire ! Nous sommes ravis que votre séjour à l'Aparthotel Adagio Access Freiburg ait été à la hauteur de vos attentes. Nous sommes enchantés que vous ayez trouvé notre établissement parfait. Nos efforts pour offrir un service de qualité et une expérience mémorable sont récompensés par de tels retours positifs. Merci d'avoir souligné les aspects que vous avez particulièrement appréciés. Au plaisir de vous compter à nouveau parmi nous. Bien à vous, Adagio access Team

Dear Shane, Thank you for your review of your recent stay. We are delighted that you appreciated the helpfulness of our reception team and the efficiency of our check-in procedures. It is also wonderful to hear that the cleanliness of our rooms and their spaciousness added to the comfort of your stay. However, we regret to hear about the difficulties you encountered with the online booking process. We understand how this can be a source of frustration and are looking into optimizing our online experience to ensure a smoother process for our guests in the future. Finally, we are pleased that you enjoyed our strategic location, which offers convenient access to the train and proximity to the city center, making it an ideal base for exploring Freiburg and its surroundings. We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards, Adagio access Team