Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,624 reviews

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Novotel Freiburg am Konzerthaus - Image 1
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Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,624 reviews

Customer review rating 2.0/5

Alexandre A. Families - Confirmed reviews ALL

The hotel was a 3 stars at best. There were no help when we arrived with suitcases, the staff seemed uninterested to help. The size of the room was good, but it was depressing and unwelcoming. The reception said everything in the minibar was offered, but that consisted of a single water bottle. There was a used razor in the shower, which was quite small by the way. Overall, poor experience. We will not come back and do not recommend it at all!

Dear Alexandre A., Thank you for sharing your feedback regarding your recent visit. I apologize for the inconveniences you encountered during your stay. It is disappointing to hear that our service did not meet your expectations, particularly upon your arrival. Your comments about the minibar offerings and the cleanliness of the bathroom have been noted and will be addressed with the appropriate team members. We strive to create welcoming and comfortable environments, and I regret that the atmosphere in your room did not reflect this. We appreciate your insights as they are invaluable in helping us improve our services. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.0/5

Lucy N. Business - Confirmed reviews ALL

Nice pool area and very good location

Dear Lucy N., Thank you for your kind words regarding our pool area and location. We are pleased to hear that you enjoyed your stay and found our amenities to your satisfaction. It is our aim to provide a comfortable and enjoyable experience for all guests. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 0.5/5

Svitlana P. Families - Confirmed reviews ALL

Unfortunately, my stay was affected by a serious hygiene issue. After two nights, I and my kids had multiple insect bites and found clear signs of bed bugs in the room, including visible insects and marks on the bed frame. The hotel changed my room after I reported it, which I appreciate. However, this significantly impacted my comfort and overall experience. I hope the hotel addresses this issue properly, as this should not happen at this level.

Customer review rating 2.0/5

Muhammed E. Families - Confirmed reviews ALL

This is the first time I’ve had to pay for parking at the hotel I’m staying in

Dear Muhammed E., Thank you for your feedback. We understand that parking fees can be unexpected for some guests. Our hotel policy includes a charge for parking to ensure the availability and security of our facilities. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.5/5

Stuart D. Families - Confirmed reviews ALL

We needed a hotel close to the train station and within walking distance of the old town, and this hotel worked perfectly for us.

Dear Stuart D., Thank you for your positive feedback. We are delighted to hear that our hotel's location met your needs and provided convenient access to both the train station and the old town. We look forward to welcoming you back in the future. Sinan Kapamaz Assistant Director Lodging & Administration

Other web-users rate our hotel

  • 1,424 reviews 9.2/10 Location
  • 1,575 reviews 6.3/10 Room
  • 1,210 reviews 7.2/10 Service
  • 33 reviews 6.3/10 WiFi
  • 771 reviews 7.3/10 Breakfast
  • 554 reviews 6.3/10 Cleanliness
  • 464 reviews 4.3/10 Vibe
  • 463 reviews 3.3/10 Value

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