Novotel Freiburg am Konzerthaus Hotel 4 stars

Staff were very helpful and friendly. Room was good and a very pleasant stay

Very good. Very pleased

Very Good hotel good parking nice stay

Room is too small. Clearly a sign that Accor executives like to cut services to customers to increase profits. Lighting in the room might have just as well been 2 candles. Only one night stand and light for a room with a Queen size bed. Tiny waste basket so just throw your garbage out the window.

Nice personal, clean room, good services.

As always a pleasure to come in your hotel, nothing else to say

Our stay was extremely good!!! One remark: We arrived on Wednesday, Jan 8th in the evening. The lady at the reception desk was not really friendly, completely different like the other employees of Novotel

We enjoyed every aspects (check in, room, swimming pool, buffet breakfast)

- Excellent location - Friendly staff - Good Breakfast - Nice small swimming pool and SPA area.

This is a very good hotel with good location near downtown. Staff is very helpful. Nice amenities like sausa are good after a working day

Nice location in a very nice city. Perfect breakfast ,where you can decide how to spend the day..in Germany, France or Switzerland.Nice bed. Rooms needs some renovation.Wooden forniture and closets outdated.

1. NO HOT WATER ON 21ST. DECEMBER MORNING . 2. IN OUR SECOND ROOM #710 , CLIMAT CONTROL DID NOT WORK . 3. POOR LIGHTENING OF THE ROOMS . 4. NOOPTIN TO MAKE A CUP OF TEA/COFEE IN THE ROOM . 5. HIGER PRICES IN COMPARISON TO HOLIDAY IN IN MUNICH

Hotel is opposite the Hbf taking approximately 2 minutes to get to from there, or from the tram stop. All staff were friendly and welcoming, and even the trainee receptionist I had did a superb job. My room was large and feature rich.

We have purchased what was called VIP treatment. Which supposedly should have looked very fancy. I guess thanks to that we got a free upgrade to Suite level room and the free minibar. Which was totally awesome. But hotel itself is clearly dated. And I do not mean the building itself. Honestly it has nothing to do with the building. But the room and other things: 1) Elevator was shaking and I nearly got stuck with the child inside. It started shaking terribly, then stopped and went down on its own. Given me a bit of a scare there. 2) VIP Treatment plate was existing, but just dumped on a plate with fruits so all the juices leaking just got mixed with the sweets and it became like a mash of something. 3) We were given free minibar which was okay (2 bottles of coke and 2 juices) and paired with free upgrade really saved the day. 4) Bath tub plug leaked and did not plug did not properly closed the tub as such the water kept leaking and tub needed a constant refil. 5) Ventilation in the bathroom was not cleaned for ages and dust was just sticking out of it in a long tendrils. 6) Bidet was broken and when opened, the water just flew to the floor in a long and very thin powerfull stream. cannot be tuned to be any normal. It clearly was missing a grating that covers the faucet that spreads the stream into a usable flow to wash. 7) Bathroom overall was clean but very dated as it was full of things that used to hold liquid soap and other things, but those clearly have long been broken. Now just metal hangers remain unusable for anything else. 8) Bedroom matress was great and I have had a great night sleep. It was comfortable and firm 9) Cracks in the ceilings all over the room, not just your normal craks but clearly parts of the something that should have been repaired but is slowly falling into a disrepair state. All in all. We were staying 1 night for now and was great night sleep in a central location. And we are not really a "picky" type of the familly so we were happy there. But objectively speaking if somone would have paid for that suite themselves... well it would have been 1 out of 10

Super