Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,665 reviews

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Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,665 reviews

TripAdvisor Rating  3.8/5  2,215 reviews

Customer review rating 3.5/5

Andrew H. Business - Confirmed reviews ALL

Beautiful building. Expansive & clean reception area. Rooms reasonable except my room should have been superior or equivalent but it wasn’t. Most staff friendly & helpful although some staff at reception unhelpful & even rude. My check out day had a power failure. In itself was unfortunate. Under such circumstances, the hotel can only be judged how they handle it. Some staff either not trained or simply lazy. The average good staff were let down by these lazy ones at reception. We were on 6th floor & nobody offered to help bring luggage downstairs. My car was in the hotel underground car park. This car park is a good & clean facility but again let down by stupid unhelpful reception staff. The engineers couldn’t have been more helpful if they tried although once again let down by lazy u helpful reception staff. A couple of reception staff were good & tried except not supported sufficiently. Housekeeping staff were great. Resturant staff just one with a smiling attitude. A potentially good hotel but Regretably the many critical reviews were so true. Let down by inadequate training. One lady at reception was grumpy & also rude to my friend during my check in. I have no idea why. Such a pity for the standard of hotel.

Dear Andrew H., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Freiburg am Konzerthaus. I appreciate your acknowledgment of our beautiful building and the cleanliness of our reception area. However, I regret to hear that certain aspects of your experience did not meet your expectations. I sincerely apologize for the inconveniences you encountered, particularly with the service provided by some of our reception staff. It is disheartening to learn that you felt some team members were unhelpful. We strive to ensure all staff members are well-trained and deliver excellent service, and your comments will be taken into consideration as we continue to enhance our training programs. I also understand the disappointment regarding the handling of the power failure and the lack of assistance with your luggage. We appreciate your feedback regarding our housekeeping and restaurant staff, and I am glad that they contributed positively to your stay. Thank you once again for your valuable insights, and I hope you will consider staying with us again in the future. Sinan Kapamaz Direktionsassistenz Trainee Logis & Verwaltung

Customer review rating 4.5/5

Paul C. Business - Confirmed reviews ALL

A business trip to Freiburg

Dear Paul C., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location during your business trip. It is always our aim to provide a comfortable experience for our guests. Best regards, Sinan Kapamaz Assistant Director Trainee Logistics & Administration

Customer review rating 0.5/5

Jordan B. Couples - Confirmed reviews ALL

Hotel went out of power and was unable to provide the breakfast we paid for. There was no lights at all so unable to shower or use the toilet safely. WiFi was down so unable to take any work calls or charge any devices before going back on the road. Staff at reception unwilling to help and was refused a refund when they have clearly breached the contract for service.

Dear Jordan B., I appreciate your feedback regarding your recent stay. I apologize for the inconvenience caused by the power outage, which was out of our control and affected our services, including breakfast and WiFi. I understand that this created a challenging environment for you. Our team strives to assist guests to the best of their ability during unforeseen circumstances, and I regret that your expectations were not met. Regarding the refund, as you know we are currently in contact with you on figuring out a solution and have already offered you compensation. Kind regards, Sinan Kapamaz Direktionsassistenz Trainee Logis & Verwaltung

Customer review rating 3.0/5

Alberto R. Families - Confirmed reviews ALL

One of your people at the desk was very rude. I did not pick him name but he wasn't polite neither to my wife or to me. He wares glasses , he is bold and really arrogant.

Dear Alberto R., Thank you for your feedback regarding your recent stay. I regret to hear that your experience did not meet your expectations, particularly concerning the service you received. Please be assured that we take guest feedback seriously and strive to maintain high standards of hospitality. Sinan Kapamaz Direktionsassistenz Trainee Logis & Verwaltung

Customer review rating 3.5/5

Stephen M. Families - Confirmed reviews ALL

Check-in highly unsatisfactory, spa was good, Oktoberfest hut very loud but excellent value, great location although quite noisy at times

Dear Stephen M., Thank you for your feedback. I regret that your check-in experience did not meet expectations and acknowledge the noise levels you encountered. I am pleased to hear that you enjoyed our spa and found the Oktoberfest hut to be a good value. Best regards, Sinan Kapamaz Assistant Director Trainee Logistics & Administration

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Other web-users rate our hotel

  • 1,402 reviews 9.2/10 Location
  • 1,578 reviews 6.3/10 Room
  • 1,244 reviews 7.5/10 Service
  • 33 reviews 6.3/10 WiFi
  • 816 reviews 7.5/10 Breakfast
  • 552 reviews 6.4/10 Cleanliness
  • 443 reviews 3.5/10 Value
  • 424 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.