Novotel Freiburg am Konzerthaus Hotel 4 stars

TripAdvisor rating 4.0/5 1,997 reviews
Novotel Freiburg am Konzerthaus
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • A 5-minute walk from the old town and all the attractions

  • Large and spacious rooms with a bathtub, also suitable for families

  • Heated indoor swimming pool and sauna for relaxing

  • Special offer for families and play area for children

  • Central starting point for trips to the Black Forest, Europa Park, Switzerland and France

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098
freiburg
germany

Tel: +4976138890

Fax: (+49)761/3889895

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 4 5 6 :   main station

  • By plane

    BASEL AIRPORT At 70km / 43.5 miles

  • By plane

    FRANKFURT AIRPORT At 280km / 174 miles

  • By train

    FREIBURG At 0.1km / 0.06 miles

GPS :47.995369, 7.841306

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with a Double Bed

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Lisa & Katja: music on, world off!

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jasmin: a short trip to the Black Forest

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LA ROTONDE

Type of cuisine: Mediterranean

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTCH CORNER

Photo non contractuelle / Strictly non binding

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 6pm to 1am, the bar accommodates up to 40 people.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 268

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,570 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,997 reviews

Very good location, but the hotel was not a four stars standard

Customer review rating 4.2/5

Eduardo Families - 03/12/2019 Confirmed reviews ALL

Very well located (five minuts from train station and bus station -with conection to airport). The room was big but cold with not enough heating (we were given an electric heater). It had no security box, what is expected in a four star hotel. Bathroom was not renovated since long. Sauna was out of order and with cold weather can be important when you choose a hotel. I heard another customer to ask about it and he was told it was because a problem with electricity supply (we had not electricity for a few hours on sunday), but sauna was already out of order on saturday. Reception on saturday (not the other days) was not as expected for a four stars hotel.

Customer review rating 4.2/5

Heidi Couples - 28/11/2019 Confirmed reviews ALL

Friendly staff, especially at breakfast

NICE HOTEL and STAY AS USUAL

TripAdvisor rating 4.0/5

Jacques P Business - 28/11/2019 TripAdvisor review

Needless to say that i have stayed so many time and always return for the location, room, service, friendly staff, good quality of food. I can only recommend as so easy to move around from the hotel. Bar, reception and restaurant staff are very nice and attentive

director of engineering

Customer review rating 4.2/5

Larry K. Business - 19/11/2019 Confirmed reviews ALL

no issues . fire alarm on last day but your group handled it great and professional

My room was nice and the hotel is in a good location.

Customer review rating 4.2/5

Anonymous Business - 17/11/2019 Confirmed reviews ALL

Sometimes there is a line for checking in. The cost of the breakfast is quite high.

Hotel fine, but sleep quality poor

Customer review rating 4.2/5

F. Business - 15/11/2019 Confirmed reviews ALL

I stay with you frequently, but invariably sleep quite poorly

A great location for a very bad hotel

TripAdvisor rating 4.0/5

albertklinkenberg Couples - 13/11/2019 TripAdvisor review

We were stolen a bottle of perfume and the manager told us we had no evidence. Only a member of the staff believed us and helped us to be refunded. There is a big problem of mismanagement. The bedrooms are dirty : we found a ball under the bed and an old shirt under the bedside table. The service at breakfast is a catastrophe. You have the feeling the members of the staff have never worked in a restaurant.

Nice hotel, good service except one incident

Customer review rating 4.2/5

Anonymous Families - 10/11/2019 Confirmed reviews ALL

It was mostly a very good experience. The location of the hotel is great, just outside the Freiburg HauptBahnhof. We travelled by train, so it suited us perfectly. It is also around 10 minutes walk to the aldstadt and the main attractions in the city. Number of restaurants and bakeries nearby, so nice options for food. The service was quite good too. Fast checkin and checkout. We ordered breakfast in the room, and it was delivered right on time. The food itself was Ok, nothing too great, but overall satisfied. However, there was one incident which left a scar on an otherwise good experience. At the time of booking, we were offered a free late checkout option. We selected that, and in the confirmation mail, we were guaranteed a late checkout. So we booked our return train accordingly, to give us more time to explore the city and have a relaxing day. But when I talked to the reception an hour before the normal checkout time, I was informed that they do not have the information about our late checkout and they cannot give us this option because the hotel is fully booked. I showed them the confirmation mail, which mentions guaranteed late checkout, but I only received some vague answers saying that is just optional and not guaranteed. It was rather shocking for us because we planned the last day based on this late checkout guarantee, and we had two small kids, so the adjustments were not easy. Luckily it wasn’t too stressful and we did manage to checkout on normal time. I really don’t know what went wrong and why our guaranteed late checkout was not really a guarantee.

Nice hotel, good service except one incident

TripAdvisor rating 4.0/5

KaushikB10 Family - 06/11/2019 TripAdvisor review

It was mostly a very good experience. The location of the hotel is great, just outside the Freiburg HauptBahnhof. We travelled by train, so it suited us perfectly. It is also around 10 minutes walk to the aldstadt and the main attractions in the city. Number of restaurants and bakeries nearby, so nice options for food. The service was quite good too. Fast checkin and checkout. We ordered breakfast in the room, and it was delivered right on time. The food itself was Ok, nothing too great, but overall satisfied. However, there was one incident which left a scar on an otherwise good experience. At the time of booking, we were offered a free late checkout option. We selected that, and in the confirmation mail, we were guaranteed a late checkout. So we booked our return train accordingly, to give us more time to explore the city and have a relaxing day. But when I talked to the reception an hour before the normal checkout time, I was informed that they do not have the information about our late checkout and they cannot give us this option because the hotel is fully booked. I showed them the confirmation mail, which mentions guaranteed late checkout, but I only received some vague answers saying that is just optional and not guaranteed. It was rather shocking for us because we planned the last day based on this late checkout guarantee, and we had two small kids, so the adjustments were not easy. Luckily it wasn’t too stressful and we did manage to checkout on normal time. I really don’t know what went wrong and why our guaranteed late checkout was not really a guarantee.

Good service, great value and location but some frustrations

Customer review rating 4.2/5

Andy R. Families - 04/11/2019 Confirmed reviews ALL

Very good as usual. Service, cleanliness and staff all excellent. Food at the bar and breakfast also very good. The room was frustrating in that there was no kettle, no iron and hardly any plug sockets. There's one by the door which might be useful for Housekeeping but as a guest, an additional one at the desk and one either side of the bed would be nice. This should be standard for any good hotel. Having to unplug the main lamp to charge a phone or having your phone plugged in by the front door over night is not at all convenient, especially if setting an alarm. When we did get a kettle, we still had to go and get cups so we could make a cup of tea but the first kettle we received was burnt out and didn't work. In fact, it was potentially a fire hazard and should have been scrapped. The replacement did come the next day. Otherwise, good as usual. Wi Fi worked well and was easy to access and pool and sauna clean and maintained. Pool could be a degree or two warmer but it's ok.

Nice room, nice food

Customer review rating 4.2/5

Keith Business - 01/11/2019 Confirmed reviews ALL

Great room for its size, but the bathroom was disproportionate and was so small I could hardly get into the shower. Staff were welcoming and friendly, had a great meal in the resteraunt.

Good hotel and great location

TripAdvisor rating 4.0/5

andyrQ8637PA Family - 01/11/2019 TripAdvisor review

Very good location and value for money for a family room. Staff were polite and helpful as usual. Room was a little frustrating in that there was no kettle or iron. Had to request a kettle and some mugs to make a cup of tea in the evening only to find the kettle had been burnt out on the element and did not work. Didn't get a replacement until the next day. Also, only two spare plug sockets in the whole room. One of which, is right next to the front door so not very helpful at all. No plug sockets next to the bed which should be standard for me. One at the desk area meant I had to unplug a light to charge my phone. Room was clean and a good size and wi fi worked well. Pool area is small and quiet but perfectly usable for relaxing or kids to swim and play. Bar service and food was excellent. Pillows very comfortable!

it was ok

Customer review rating 4.2/5

Anonymous Families - 31/10/2019 Confirmed reviews ALL

staff were very friendly and accommodating. Rooms are dated/old but clean and comfortable

Unsatisfied

Customer review rating 4.2/5

Anonymous Families - 30/10/2019 Confirmed reviews ALL

Room wasn't ready (bed wasn't made, minibar was nearly empty not fulfilled), we couldn't have diner at 9pm25 because the restaurant was close and the bar-restaurant closed at 9pm30, staff not very customer oriented: we had to go down to the reception because no one was taking the phone after three times.

very good

Customer review rating 4.2/5

Thomasina Families - 28/10/2019 Confirmed reviews ALL

The hotel was close to city we had a nice time

Wunderbar!

Customer review rating 4.2/5

Cinzia Families - 27/10/2019 Confirmed reviews ALL

Simply perfect. From the check in to our room, from the swimming pool to the breakfast. The location is just perfect to explore the city as well. A special thanks to Daniela who was warm and friendly. We will certainly come back!

Customer review rating 4.2/5

Sfu Families - 24/10/2019 Confirmed reviews ALL

I've been staying in this hotel for several times. Staffs are friendly and helpful. The private parking is secured with a reasonable price. What's more, I really appreciate the upgrade of my room as a Accorhotels goldcard member. Everything was perfect except the lightning was not enough, it was quite difficult to read or work inside the room (room no 510).

Ok

Customer review rating 4.2/5

Sabina I. Business - 24/10/2019 Confirmed reviews ALL

It was ok, except 2 things: too cold in the room and no real omlette or fried eggs in the morning. Just that mushy scrambled eggs which are trendy now in all hotels and a total dislike for guests. Excelent toiletries( brazilian nut oil based cream was perfect)

Everything worked well even if the hotel is slightly worn out.

Customer review rating 4.2/5

Anonymous Business - 12/10/2019 Confirmed reviews ALL

Everything worked well even if the hotel is slightly worn out. Everything was "ok". To make it even better: freshen up the building, furniture, etc. The Accor app didn't work with quick check-in / check out as it didn't accept my credit card (the card is fully functional), before it has. As a business Traveller the most important factor is that everything works smoothly and fast. For this the hotel did a good job. The bed is too hard but it is so in almost every hotel I visit.

convenient and very much okay

Customer review rating 4.2/5

Hara. Solo - 12/10/2019 Confirmed reviews ALL

i was looking for a centrally located hotel with the usual mod/cons that did not need any great features apart from bed & bath and quiet and the Hotel has all of this.

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