Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,691 reviews

Best price
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Novotel Freiburg am Konzerthaus - Image 1
Novotel Freiburg am Konzerthaus - Image 2
Novotel Freiburg am Konzerthaus - Image 3
Novotel Freiburg am Konzerthaus - Image 4
Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 queen size bed and balcony

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 1 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Our suite offers a bedroom and living area, a free minibar and premium WIFI, a Nespresso machine and bathrobes for a perfect stay. The suite is 89 m² in size and features a queen bed (1.80 × 2.00 m).

Max. number of persons
4
Area
From 89 m² / 957 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring a high-quality bed (71 inches/1.8 m), minibar, free WIFI, desk, hairdryer, bathtub, TV and relaxing armchair with a separate table.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Work and relax! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring a high-quality bed (59 inches/1.5 m), minibar, free WIFI, desk, hair dryer, bathtub and TV.

Max. number of persons
1
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring separate twin beds, minibar, free WIFI, desk, hairdryer, bathtub, TV and relaxing armchair with a separate table.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Enjoy more amenities. Our Superior Rooms offer plenty of space along with various extras: free premium WIFI, free minibar, Nespresso machine in the room, bathroom with bathtub and VIP bathroom amenities with bathrobe.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Pure relaxation! Our comfortable standard room embodies the sophisticated Novotel concept. Besides a high-quality bed (1.80 m), it offers a sofa bed, minibar, free WIFI, desk, hairdryer, bathtub, TV and separate table.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our superior room offers plenty of space as well as various extras: Free premium WIFI, free minibar, Nespresso machine in the room, bathroom with bathtub & VIP amenities and bathrobe. Sofa bed for max. 1 adult or 2 children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Welcome to Lisa and Katja's personal music room! Unique details that are handmade with love and devotion and a Spotify playlist with all of their favorite tunes and personal recommendations are just waiting for you to discover!

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Fancy a short trip to the Black Forest? Welcome to Jasmin's Black Forest room! Here you will find wooden décor, tradition and modernity combined in a single room. The ideal solution for those who do not have time to visit the real Black Forest!

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 219 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

11 Meeting rooms

Family

Services for children

  • Play area

Well-being

Swimming pool

  • Covered
  • On site
  • On site
  • Indoor parking
  • Private
  • 101 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 28 EUR 28 EUR Per day

Accessibility

  • Accessible parking

LA ROTONDE

Photo out of - LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Cooking style
International
Chef name
Martin Kaib
Capacity
144
Accessibility
Accessible service
79098 Freiburg Im Breisgau, Germany
Telephone +49 761 3889850
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 5 p.m. to 1 a.m.

Enjoy a delicious breakfast selection featuring fresh fruits, baked pastries, hot favorites, and international classics to start your day right.

Relax and unwind by our inviting swimming pool, surrounded by comfortable loungers in a tranquil atmosphere. The perfect place to escape and take a refreshing dip or soak up the sun and enjoy your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,691 reviews

Customer review rating 5.0/5

Bruno B. Business - Confirmed reviews ALL

Sehr geehrter Herr B., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie einen perfekten Aufenthalt bei uns hatten. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen, Novotel Freiburg am Konzerthaus

Customer review rating 2.0/5

Sanjit S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you very much for your feedback. We are sorry to hear that your stay did not meet your expectations. We value the opinions of our guests and will take your comments regarding our service and room cleaning into consideration to evaluate possible improvements. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 3.0/5

Anna L. Families - Confirmed reviews ALL

Dear Ms. L., Thank you for your feedback regarding your stay at our hotel. We regret that you were disturbed by construction work during your visit and that the noise level was uncomfortable. We are committed to modernizing our facilities and take your comments regarding the television and air conditioning seriously. We are aware that our spa and sauna areas are not suitable for families with children. Your remarks concerning cleanliness will also be discussed internally to meet our standards. Thank you for your feedback, and we remain with kind regards, Novotel Freiburg am Konzerthaus

Customer review rating 4.5/5

Ioli Z. Solo - Confirmed reviews ALL

Dear Ms. Z., Thank you very much for your positive feedback. We are pleased to hear that you enjoyed your stay in our hotel and appreciated the central location as well as our friendly service. We hope to welcome you back with us soon. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 5.0/5

Saranya T. Families - Confirmed reviews ALL

Sehr geehrte Frau T., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie mit unserem Service und Ihrem Aufenthalt zufrieden waren. Ihr Lob motiviert unser Team, auch weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen, Novotel Freiburg am Konzerthaus

Sehr geehrter Herr B., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie einen perfekten Aufenthalt bei uns hatten. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen, Novotel Freiburg am Konzerthaus

Customer review rating 2.0/5

Sanjit S. Couples - Confirmed reviews ALL

Old hotel. Uninterested staff. GM never available. No respect for platinum status. Bad housekeeping…

Dear Mr. S., Thank you very much for your feedback. We are sorry to hear that your stay did not meet your expectations. We value the opinions of our guests and will take your comments regarding our service and room cleaning into consideration to evaluate possible improvements. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 3.0/5

Anna L. Families - Confirmed reviews ALL

During our stay was noisy due to works in progress, drills and loud noise from workers just behind our room door. TV in room is small and old style, without any modern options. SPA zone and sauna are embedded and not for the family stay with kids. Air conditioning/climate was inoperative, just blowing cold with outside temperatures around 10 C. Well located hotel with average cleanliness.

Dear Ms. L., Thank you for your feedback regarding your stay at our hotel. We regret that you were disturbed by construction work during your visit and that the noise level was uncomfortable. We are committed to modernizing our facilities and take your comments regarding the television and air conditioning seriously. We are aware that our spa and sauna areas are not suitable for families with children. Your remarks concerning cleanliness will also be discussed internally to meet our standards. Thank you for your feedback, and we remain with kind regards, Novotel Freiburg am Konzerthaus

Customer review rating 4.5/5

Ioli Z. Solo - Confirmed reviews ALL

friendly staff, centrally located and a super nice experience

Dear Ms. Z., Thank you very much for your positive feedback. We are pleased to hear that you enjoyed your stay in our hotel and appreciated the central location as well as our friendly service. We hope to welcome you back with us soon. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 5.0/5

Saranya T. Families - Confirmed reviews ALL

Very helpful staffs, comfortable stay

Sehr geehrte Frau T., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie mit unserem Service und Ihrem Aufenthalt zufrieden waren. Ihr Lob motiviert unser Team, auch weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen, Novotel Freiburg am Konzerthaus

Customer review rating 4.0/5

Alexander J. L. Couples - Confirmed reviews ALL

Usual high quality except for the lack of hot water for hours on Sunday 25th. Having been to the pool, we were unable to shower before going out to dinner.

Dear Mr. L., Thank you for your positive feedback regarding our hotel. We regret the inconvenience caused to you by the lack of hot water supply on Sunday. Your feedback is important to us and will be taken into account in the review of our processes. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 1.5/5

Christa R. Families - Confirmed reviews ALL

We reserved two rooms, one for my parents and one of our children, and another for myself, husband and other 2 children. My parents were given a handicapped room despite them not requesting or requiring it. The room's exterior window was opened when they arrived making the room incredibly cold since it was a rainy, chilly day. When we informed front desk staff they told us we should have told them earlier, but the smell worsened throughout the night. The front desk staff also told us the hotel was fully booked with no other available rooms despite rooms being available for the same night on multiple booking sites, including the home site of the hotel. Furthermore, we witnessed a member of front desk staff (balding with glasses) berating both other staff members, as well as customers which necessitated a conversation with my children about respect for others since he lacked it so completely. It was a very unpleasant experience, coupled with a long wait for check in/check out, no clean glasses for water, and on overall unclean unkempt appearance of the rooms.

Dear Ms. R., Thank you for taking the time to share your experiences at our hotel. We are sorry to hear that your stay did not meet your expectations and that you were dissatisfied with various aspects. The experiences you described regarding the room and the odor are unacceptable to us. We place great importance on the cleanliness and comfort of our rooms and will forward your feedback to our cleaning team. We also regret that the assignment of an accessible room did not meet your expectations. This is usually done only upon request, and we will pass on your comments regarding communication to our reception team. Furthermore, we apologize for the behavior of the staff that you observed. We expect our team to exhibit respectful and professional behavior, and we will discuss this internally. Your remarks regarding waiting times and the availability of glasses will also be taken into account. Thank you once again for your feedback, and we hope you will give us another opportunity in the future. Sincerely, Novotel Freiburg am Konzerthaus

Customer review rating 4.0/5

Paul C. Business - Confirmed reviews ALL

Reception staff generally very good. Breakfast hot items could have been hotter! Very well located for tram, rail station and city

Dear Paul C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our reception staff met your expectations and that you enjoyed our convenient location. We appreciate your input about the breakfast items and will take it into consideration for future improvements. Goodbye, Novotel Freiburg am Konzerthaus

Customer review rating 0.5/5

Tamar K. Business - Confirmed reviews ALL

The hotel isn't what it used to be. The rooms smell bad and the carpets are dirty. I wanted to give them one last chance, but I won't be staying there again. If you're unlucky enough to have an error on your bill, they don't fix it—they just leave it up to the guest to figure it out on their own.

Dear Tamar K., Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the issues you experienced with the condition of your room and the carpets. We strive to maintain high standards, and your comments regarding billing resolution will be reviewed to enhance our processes. We appreciate your input as it helps us improve our guest experience. kind regards Novotel Freiburg am Konzerthaus

Customer review rating 5.0/5

Chiara U. Families - Confirmed reviews ALL

Really comfortable room, nice staff

Dear Chiara U., Thank you for your kind words regarding our location, comfortable accommodations, and attentive staff. We are delighted to know that you had a pleasant stay with us. Goodbye and best wishes, Novotel Freiburg am Konzerthaus

Customer review rating 2.5/5

Mihaly F. Couples - Confirmed reviews ALL

The location of the hotel is excellent, parking is easy. Staff at the reception could have been a bit more polite and forthcoming. Our room overlooked the courtyard and it was extremely noisy even during the night, basically until morning.

Dear Mihaly F., Thank you for sharing your feedback. We appreciate your positive remarks about our location and parking facilities. However, we regret to learn about the noise disturbance and the staff interaction you experienced. Your comments will be considered for future improvements. Goodbye and best regards, Novotel Freiburg am Konzerthaus

Customer review rating 4.5/5

Viktorija L. Families - Confirmed reviews ALL

Good breakfast, amazing location, nice view, quiet. Will come again

Dear Viktorija L., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, breakfast, and the quiet ambiance. We look forward to welcoming you back for another wonderful experience. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 3.0/5

Qiang X. Couples - Confirmed reviews ALL

During the last day we stayed in this property, The staffs of the house keeping always knocked the door and didn’t wait for the guests’ answering, then unlocked the door, not only for once time, but three times at that morning. You know, this kinda of experience really made us feeling a little bit uncomfortable. I am really wondering know that if the guests are totally in privacy in the room and the door unlocked, how the embarrassment will be.

Dear Qiang X., Thank you for taking the time to share your experiences in our hotel. We are pleased to hear that you found our location to be convenient. However, we sincerely apologize for the disturbances you encountered during your stay, particularly concerning the cleaning procedures. We understand how important privacy is for our guests, and we will review our protocols to ensure that such incidents do not occur in the future. Your feedback is invaluable in helping us improve our services. We appreciate your comments and hope to provide you with a more pleasant experience during your next visit. Sincerely, Novotel Freiburg am Konzerthaus

Customer review rating 4.5/5

Antoine C. Solo - Confirmed reviews ALL

Personnel sympa

Dear Antoine C., Thank you for your positive feedback regarding the comfort of our hotel and its convenient location. We are also pleased to hear that you found our staff to be friendly. Your comments are greatly appreciated. kind regards Novotel Freiburg am Konzerthaus

Customer review rating 4.0/5

Dianne G. Solo - Confirmed reviews ALL

Comfortable and quiet. Check-in quite slow.

Dear Dianne G., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed the comfort and tranquility of your accommodations. We appreciate your comments on the check-in process and will take them into account. best regards, Novotel Freiburg am Konzerthaus

Customer review rating 0.5/5

Sian B. Families - Confirmed reviews ALL

From the moment we arrive at the hotel we were not made to feel welcome. We knew when we arrived that we were too early to check in but were looking to drop our bags off as my mum who I was travelling with has reduced mobility so we needed to drop the bags off so we could have a look around the city. We were served by Robin (we think that was his name but when we asked other staff for his name later that day they were reluctant to tell us) who was damn right rude to us! There was no “Welcome to Novotel” or anything similar. Instead he said “You’re two hours too early to check in” there was no offer to let us drop our bags off instead we had to prompt and ask if we could do this. We have stayed at numerous Novotel’s before and never had such a horrible customer service experience until now. This has put us off staying with you ever again. To further dissatisfy us when we did check in later that day we still did not receive a welcome or a friendly service. Our room was old and not suitable for someone with reduced mobility as the shower was in a bath that was too high to get in and out of safely. In this day and age we would expect all rooms to be accessible for all. You had a sign in the bathroom which said how much water could be saved by showering instead of a bath - you are not advocating for this by continuing to have baths in rooms. Our pillows were also dissatisfactory they felt matted together and lumpy with little to no support at all. The only saving grace was that we had a train at 6:00 am the next morning which meant we could leave early.

Dear Ms. B., Thank you for taking the time to share your feedback regarding your stay at Novotel Freiburg am Konzerthaus. We are sorry to hear that you did not receive the service upon your arrival and throughout your stay that we wish to provide to our guests. Your experiences with our staff and the lack of greeting are of great importance to us, and we will discuss this internally to improve the training and sensitivity of our employees. We also regret that your room did not meet the expectations regarding accessibility. We are aware of the concerns regarding accessibility, and we are continuously working to optimize these aspects. We take your comments about the pillows seriously and will include them in our quality assurance process. We hope that you will give us a second chance to demonstrate that your experience does not reflect our standard. Sincerely, Novotel Freiburg am Konzerthaus

Customer review rating 0.5/5

Isabelle K. Business - Confirmed reviews ALL

I ended up leaving a day early to stay at a different hotel because I was extremely unsatisfied with my stay. The two main issues I experienced were: 1). The payment system was not working the night I arrived. I had no issues using my credit cards for any other hotel stays during my time in Europe but the Novotel system would not accept them. Staff asked me to come back the next day to try again. When I came back to the reception desk in the morning, the system still wasn't working and instead of trying any alternative payment via online methods, the staff member told me to go to an ATM and take out the full amount - nearly 1200 euro - and then gave me incorrect directions to the nearest ATM. I also was charged 20 euro in ATM fees as a result of this. I saw another guest go through a similar experience later on in my stay, which indicated to me that the Novotel took no initiative in resolving the issue, and made the guests deal with the burden of taking out large amounts of cash. 2). I was not informed when I booked online that my room was for only a single guest, so when I informed the staff on Thursday, the second last night of my stay, that my spouse was arriving on Friday and would be staying the night, they told me that wasn't allowed because "the bed was too small". This was obviously not true, it was a double bed. Regardless, I asked what solution they recommended. The staff member told me to come back the next day when the manager would be in. I informed her that I would be away on business from 8am to 6pm, and she said that was fine and to talk to the manager then. When I returned to the reception desk on Friday after my business day was concluded, the manager told me that there was nothing I could do because the "room was already cleaned", so if I had talked to them earlier they could have switched my rooms. As it stood, he told me I needed to pay a full additional night for the 2 person room. He said if I had asked to change rooms "before midday" they could have accomodated that, but since I was asking later in the day, he refused to help. I went back to my room, packed my luggage, and checked out immediately. Staff and management at this hotel are very poorly equipped to handle any issues and are not solution oriented. There are so many ways these issues could have been resolved, but unfortunately the behavior of the staff resulted in a very stressful stay for me, and I will not be staying at any Accor or Novotel hotels in the future.

Dear Ms. K., Thank you very much for your feedback regarding your stay at the Novotel Freiburg am Konzerthaus. We are sorry to hear that your experiences did not meet your expectations and that you were dissatisfied with several aspects. We regret the difficulties you encountered with our payment system. Technical issues can occasionally arise, and we are doing everything we can to resolve them as quickly as possible. We take your comment regarding the inadequate support in resolving the issue seriously and will discuss this internally to achieve improvements. Regarding your room booking and the occupancy regulations, we regret that you did not receive the desired solution. We inform our guests about the booking conditions, and it is important to us that all guests are satisfied. We will address your inconveniences in our training sessions to optimize our service. We thank you once again for your feedback and hope that you will give us a second chance. Sincerely, Novotel Freiburg am Konzerthaus

Customer review rating 3.0/5

Rachel O. Families - Confirmed reviews ALL

I booked the room as part of a birthday getaway for my daughter and me. I was disappointed with the service as they kept doubting whatever I said including breakfast, room, etc. , the room wasn't clean and the sofa bed wasn't made up. The kettle was also dirty.

Dear Ms. O., Thank you very much for your feedback. We are sorry to hear that your stay did not meet your expectations. Your comments regarding cleanliness and service are taken seriously, and we will discuss them internally to improve the quality. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 3.5/5

Salahuuddin M. Couples - Confirmed reviews ALL

Very good location. Good size rooms. But no regular AC which made the stay a bit uncomfortable. Room cleaning staff need to be trained to knock on the before opening the door with their own keys.

Dear Mr. M., Thank you very much for your feedback. We are pleased to hear that you liked our location and the size of the rooms. We regret that the air conditioning and the behavior of the cleaning staff impacted your stay. We take your feedback seriously and will discuss it internally. Best regards, Novotel Freiburg am Konzerthaus

Customer review rating 5.0/5

Philip S. Business - Confirmed reviews ALL

Staff were very polite and helpful, the rooms were clean and spacious

Dear Mr. S., Thank you very much for your positive feedback. We are very pleased to hear that you were satisfied with the comfort of our rooms as well as the friendliness and helpfulness of our staff. Your kind words motivate us to continue improving our service. Best regards, Novotel Freiburg am Konzerthaus

Other web-users rate our hotel

  • 1,497 reviews 9.2/10 Location
  • 1,651 reviews 6.2/10 Room
  • 1,270 reviews 6.3/10 Service
  • 27 reviews 5.9/10 WiFi
  • 746 reviews 7.1/10 Breakfast
  • 612 reviews 6.2/10 Cleanliness
  • 522 reviews 4/10 Vibe
  • 471 reviews 2.8/10 Value

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