Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,670 reviews

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Novotel Freiburg am Konzerthaus - Image 1
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Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,670 reviews

Customer review rating 4.0/5

Frederic J. Couples - Confirmed reviews ALL

Super

Cher Frederic J., Nous vous remercions pour vos commentaires positifs. Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez passé un agréable séjour chez nous. Nous espérons vous accueillir à nouveau prochainement. Sinan Kapamaz Assistante de direction Logis & Administration

Customer review rating 2.0/5

Bernhard J. Couples - Confirmed reviews ALL

No Wifi throughout our three night stay in our room, only in the lobby. And onformation anout it only on request. The rrom was nice, service personal friendly. The restaurant, were we ate sfter checking in I would not recommend: Nice service, poor cooking.

Dear Bernhard J., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the WiFi connectivity and the dining experience. Your comments regarding the restaurant will be shared with our culinary team for further consideration. We appreciate your kind words about our staff and the room. Sinan Kapamaz Assistant Director Rooms & Management

Customer review rating 4.0/5

Ravi K. Business - Confirmed reviews ALL

Good, you could have allowed early checkin without taking extra charges

Dear Mr. K., Thank you for your positive feedback regarding your stay. We appreciate your suggestion about early check-in. Our policies are in place to ensure a smooth experience for all guests, and we value your understanding. Best regards, Sinan Kapamaz Assistant Director Rooms & Administration

Customer review rating 3.0/5

Paul J. E. V. Families - Confirmed reviews ALL

Super central location. Great and friendly staff. The room is old. Shaky old non compliant USB chargers. Not a modern airco dashboard. Bathroom floor and sink with several repairs. Non removable stains in the carpet. Curtains hard to open. That said the bed and towels are refreshed well. Thus overall just an old feeling.

Dear Paul J. E. V., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and the friendliness of our staff. However, we regret to learn that the condition of your room did not meet your expectations, particularly regarding the amenities and cleanliness. Your comments regarding the room's age and maintenance have been duly noted, and we will take them into consideration for future improvements. Sincerely, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 1.5/5

Nathaly E. M. Business - Confirmed reviews ALL

Wifi never worked. Customer attention was not good. Asked in the reservation for one queen bed, my room had 2 tiny beds. Permanent water leaking from the hand washing (had to put towels on the floor).

Dear Nathaly E. M., Thank you for your feedback. I regret that your experience did not meet your expectations, particularly regarding the Wi-Fi connectivity, room configuration, and maintenance issues. Your comments are noted, and will be reviewed to improve our services. Sinan Kapamaz Assistant Director Lodging & Administration

Other web-users rate our hotel

  • 1,438 reviews 9.3/10 Location
  • 1,598 reviews 6.3/10 Room
  • 1,230 reviews 7.2/10 Service
  • 33 reviews 6.7/10 WiFi
  • 790 reviews 7.4/10 Breakfast
  • 554 reviews 6.5/10 Cleanliness
  • 465 reviews 3.5/10 Value
  • 461 reviews 4.4/10 Vibe

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