Novotel Freiburg am Konzerthaus Hotel 4 stars

I stay with you frequently, but invariably sleep quite poorly

We were stolen a bottle of perfume and the manager told us we had no evidence. Only a member of the staff believed us and helped us to be refunded. There is a big problem of mismanagement. The bedrooms are dirty : we found a ball under the bed and an old shirt under the bedside table. The service at breakfast is a catastrophe. You have the feeling the members of the staff have never worked in a restaurant.

It was mostly a very good experience. The location of the hotel is great, just outside the Freiburg HauptBahnhof. We travelled by train, so it suited us perfectly. It is also around 10 minutes walk to the aldstadt and the main attractions in the city. Number of restaurants and bakeries nearby, so nice options for food. The service was quite good too. Fast checkin and checkout. We ordered breakfast in the room, and it was delivered right on time. The food itself was Ok, nothing too great, but overall satisfied. However, there was one incident which left a scar on an otherwise good experience. At the time of booking, we were offered a free late checkout option. We selected that, and in the confirmation mail, we were guaranteed a late checkout. So we booked our return train accordingly, to give us more time to explore the city and have a relaxing day. But when I talked to the reception an hour before the normal checkout time, I was informed that they do not have the information about our late checkout and they cannot give us this option because the hotel is fully booked. I showed them the confirmation mail, which mentions guaranteed late checkout, but I only received some vague answers saying that is just optional and not guaranteed. It was rather shocking for us because we planned the last day based on this late checkout guarantee, and we had two small kids, so the adjustments were not easy. Luckily it wasn’t too stressful and we did manage to checkout on normal time. I really don’t know what went wrong and why our guaranteed late checkout was not really a guarantee.

It was mostly a very good experience. The location of the hotel is great, just outside the Freiburg HauptBahnhof. We travelled by train, so it suited us perfectly. It is also around 10 minutes walk to the aldstadt and the main attractions in the city. Number of restaurants and bakeries nearby, so nice options for food. The service was quite good too. Fast checkin and checkout. We ordered breakfast in the room, and it was delivered right on time. The food itself was Ok, nothing too great, but overall satisfied. However, there was one incident which left a scar on an otherwise good experience. At the time of booking, we were offered a free late checkout option. We selected that, and in the confirmation mail, we were guaranteed a late checkout. So we booked our return train accordingly, to give us more time to explore the city and have a relaxing day. But when I talked to the reception an hour before the normal checkout time, I was informed that they do not have the information about our late checkout and they cannot give us this option because the hotel is fully booked. I showed them the confirmation mail, which mentions guaranteed late checkout, but I only received some vague answers saying that is just optional and not guaranteed. It was rather shocking for us because we planned the last day based on this late checkout guarantee, and we had two small kids, so the adjustments were not easy. Luckily it wasn’t too stressful and we did manage to checkout on normal time. I really don’t know what went wrong and why our guaranteed late checkout was not really a guarantee.

Very good as usual. Service, cleanliness and staff all excellent. Food at the bar and breakfast also very good. The room was frustrating in that there was no kettle, no iron and hardly any plug sockets. There's one by the door which might be useful for Housekeeping but as a guest, an additional one at the desk and one either side of the bed would be nice. This should be standard for any good hotel. Having to unplug the main lamp to charge a phone or having your phone plugged in by the front door over night is not at all convenient, especially if setting an alarm. When we did get a kettle, we still had to go and get cups so we could make a cup of tea but the first kettle we received was burnt out and didn't work. In fact, it was potentially a fire hazard and should have been scrapped. The replacement did come the next day. Otherwise, good as usual. Wi Fi worked well and was easy to access and pool and sauna clean and maintained. Pool could be a degree or two warmer but it's ok.

Great room for its size, but the bathroom was disproportionate and was so small I could hardly get into the shower. Staff were welcoming and friendly, had a great meal in the resteraunt.

Very good location and value for money for a family room. Staff were polite and helpful as usual. Room was a little frustrating in that there was no kettle or iron. Had to request a kettle and some mugs to make a cup of tea in the evening only to find the kettle had been burnt out on the element and did not work. Didn't get a replacement until the next day. Also, only two spare plug sockets in the whole room. One of which, is right next to the front door so not very helpful at all. No plug sockets next to the bed which should be standard for me. One at the desk area meant I had to unplug a light to charge my phone. Room was clean and a good size and wi fi worked well. Pool area is small and quiet but perfectly usable for relaxing or kids to swim and play. Bar service and food was excellent. Pillows very comfortable!

staff were very friendly and accommodating. Rooms are dated/old but clean and comfortable

Room wasn't ready (bed wasn't made, minibar was nearly empty not fulfilled), we couldn't have diner at 9pm25 because the restaurant was close and the bar-restaurant closed at 9pm30, staff not very customer oriented: we had to go down to the reception because no one was taking the phone after three times.

The hotel was close to city we had a nice time

Simply perfect. From the check in to our room, from the swimming pool to the breakfast. The location is just perfect to explore the city as well. A special thanks to Daniela who was warm and friendly. We will certainly come back!

I've been staying in this hotel for several times. Staffs are friendly and helpful. The private parking is secured with a reasonable price. What's more, I really appreciate the upgrade of my room as a Accorhotels goldcard member. Everything was perfect except the lightning was not enough, it was quite difficult to read or work inside the room (room no 510).

It was ok, except 2 things: too cold in the room and no real omlette or fried eggs in the morning. Just that mushy scrambled eggs which are trendy now in all hotels and a total dislike for guests. Excelent toiletries( brazilian nut oil based cream was perfect)

Everything worked well even if the hotel is slightly worn out. Everything was "ok". To make it even better: freshen up the building, furniture, etc. The Accor app didn't work with quick check-in / check out as it didn't accept my credit card (the card is fully functional), before it has. As a business Traveller the most important factor is that everything works smoothly and fast. For this the hotel did a good job. The bed is too hard but it is so in almost every hotel I visit.

i was looking for a centrally located hotel with the usual mod/cons that did not need any great features apart from bed & bath and quiet and the Hotel has all of this.