Novotel Freiburg am Konzerthaus Hotel 4 stars

Nice location in a very nice city. Perfect breakfast ,where you can decide how to spend the day..in Germany, France or Switzerland.Nice bed. Rooms needs some renovation.Wooden forniture and closets outdated.

1. NO HOT WATER ON 21ST. DECEMBER MORNING . 2. IN OUR SECOND ROOM #710 , CLIMAT CONTROL DID NOT WORK . 3. POOR LIGHTENING OF THE ROOMS . 4. NOOPTIN TO MAKE A CUP OF TEA/COFEE IN THE ROOM . 5. HIGER PRICES IN COMPARISON TO HOLIDAY IN IN MUNICH

Hotel is opposite the Hbf taking approximately 2 minutes to get to from there, or from the tram stop. All staff were friendly and welcoming, and even the trainee receptionist I had did a superb job. My room was large and feature rich.

We have purchased what was called VIP treatment. Which supposedly should have looked very fancy. I guess thanks to that we got a free upgrade to Suite level room and the free minibar. Which was totally awesome. But hotel itself is clearly dated. And I do not mean the building itself. Honestly it has nothing to do with the building. But the room and other things: 1) Elevator was shaking and I nearly got stuck with the child inside. It started shaking terribly, then stopped and went down on its own. Given me a bit of a scare there. 2) VIP Treatment plate was existing, but just dumped on a plate with fruits so all the juices leaking just got mixed with the sweets and it became like a mash of something. 3) We were given free minibar which was okay (2 bottles of coke and 2 juices) and paired with free upgrade really saved the day. 4) Bath tub plug leaked and did not plug did not properly closed the tub as such the water kept leaking and tub needed a constant refil. 5) Ventilation in the bathroom was not cleaned for ages and dust was just sticking out of it in a long tendrils. 6) Bidet was broken and when opened, the water just flew to the floor in a long and very thin powerfull stream. cannot be tuned to be any normal. It clearly was missing a grating that covers the faucet that spreads the stream into a usable flow to wash. 7) Bathroom overall was clean but very dated as it was full of things that used to hold liquid soap and other things, but those clearly have long been broken. Now just metal hangers remain unusable for anything else. 8) Bedroom matress was great and I have had a great night sleep. It was comfortable and firm 9) Cracks in the ceilings all over the room, not just your normal craks but clearly parts of the something that should have been repaired but is slowly falling into a disrepair state. All in all. We were staying 1 night for now and was great night sleep in a central location. And we are not really a "picky" type of the familly so we were happy there. But objectively speaking if somone would have paid for that suite themselves... well it would have been 1 out of 10

Super

We enjoyed the friendly atmosphere and service. The hotel is ideally located in the city center. Very convenient access by car or train.

Everything was OK

Food is very good, many kind of food available. Very kind staff. Comfortable room, but not warm in enough, even heater already in maximum setting.

Other than a good location, the stay was overpriced, uncomfortable, frustrating and not memorable

The hotel is in a good position and the room was comfortable. There seems to be a staff shortage at reception, on most occasions there was only one person at reception despite queues. I went to the Priority Check-in section (I am a good member) but was ignored for some time. On another occasion, yet again, only one person was behind the reception desk despite there being a queue. A staff member showed her face from the back office but told me she couldn't help me. Cost cutting also was reflected at breakfast, the offering was lacking. This was the first four star hotel in Germany that I stayed at which didn't serve smoked salmon at breakfast. I was told that they would have it on Friday. On Friday, when I got to have breakfast I was told that the hotel had run out of smoked salmon. All in all a very disappointing experience at the highest nighly rate I paid during my two week holiday in Germany.

Very well located (five minuts from train station and bus station -with conection to airport). The room was big but cold with not enough heating (we were given an electric heater). It had no security box, what is expected in a four star hotel. Bathroom was not renovated since long. Sauna was out of order and with cold weather can be important when you choose a hotel. I heard another customer to ask about it and he was told it was because a problem with electricity supply (we had not electricity for a few hours on sunday), but sauna was already out of order on saturday. Reception on saturday (not the other days) was not as expected for a four stars hotel.

Friendly staff, especially at breakfast

Needless to say that i have stayed so many time and always return for the location, room, service, friendly staff, good quality of food. I can only recommend as so easy to move around from the hotel. Bar, reception and restaurant staff are very nice and attentive

no issues . fire alarm on last day but your group handled it great and professional

Sometimes there is a line for checking in. The cost of the breakfast is quite high.