Novotel Freiburg am Konzerthaus

Dear Mr. A., Thank you for staying with us at Novotel Freiburg Am Konzerthaus and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christian Löffler General Manager

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Novotel Freiburg Am Konzerthaus. I am very sorry theat we either failed to meet your expectations and the check-in went wrong. Please accept my apologies for any inconveniences caused. I would still very much appreciate a quick email with more details about the problem areas. This would help us take the necessary steps toward focused improvements. Thank you in advance. We would be happy to welcome you again as our guest here in Munich. Best regards, Christian Löffler General Manager

Dear Ms. G., I sincerely apologize for the deficiencies and human errors regarding the check-in and the house-keeping that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel Freiburg Am Konzerthaus. Best regards, Christian Löffler General Manager

Dear Mr. E., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel Freiburg Am Konzerthaus. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Christian Löffler General Manager

Dear Ms. Smita, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Christian Löffler General Manager