Novotel Freiburg am Konzerthaus Hotel 4 stars

Customer review rating 4.3/5 8,523 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Freiburg am Konzerthaus
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE certified hotel

  • 5 minutes walk from the old town and all attractions

  • heated indoor pool and sauna - not available due to the current situation

  • Family special offers, family rooms and play area for children

  • Central starting point for trips to the Black Forest, Europa Park, Switzerland and France

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098
freiburg im breisgau
germany

Tel: +4976138890

Fax: (+49)761/3889895

Check-in from 15h00

Check out up to 12h00

  • 1 4 5 6 :  main station

  • By plane

    BASEL AIRPORT At 70km / 43.5 miles

  • By plane

    FRANKFURT AIRPORT At 280km / 174 miles

  • By train

    FREIBURG At 0.1km / 0.06 miles

GPS :47.995369, 7.841306

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with a Double Bed

  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Lisa & Katja: music on, world off!

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jasmin: a short trip to the Black Forest

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LA ROTONDE

Type of cuisine: International

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTCH CORNER

Non contractual photo

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 6pm to 1am, the bar accommodates up to 40 people.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 268

  • Maximum capacity: 35 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,523 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,066 reviews

Very comfortable stay

Customer review rating 4.3/5

Nav Families - 19/10/2020 Confirmed reviews ALL

Very comfortable stay, helpful staff and very good breakfast.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially in regards to our service and the breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards Xavier Chanrion General Manager

Great location, excellent single room option

Customer review rating 4.3/5

Barbara Families - 16/10/2020 Confirmed reviews ALL

Terrific location made visiting my daughter, a Uni-Freiburg student, super-easy. I was able to rent frelo bikes (the city of Freiburg's bike rental system) right outside the hotel door and ride to my daughter's student room across the bike bridge (also right in front of the hotel). Walking and riding to Uni Freiburg's campus and the center of town were also both quick and easy. Novotel's single-bed option (I was traveling alone) allowed space for a comfortable armchair and made the room, while still small, less crowded than Motel One.

regular stay

Customer review rating 4.3/5

Serious M. Families - 15/10/2020 Confirmed reviews ALL

I think that a free upgrade for a usual guest in this period could be very appreciated, Or at least to assign a room facing the front not bihind overlooking the back of the hotel.

Well located and a little outdated

Customer review rating 4.3/5

.gh Solo - 14/10/2020 Confirmed reviews ALL

Standard room for four nights Location: very comfortable across the bus and train station. My room in the second floor was mostly quiet, away from the street, clean , basic for it’s price and uninvitingly dark. The bed was so-so. It felt like: renovation due soon, however we lack the money. The receptionist - actually all of the staff-was very friendly and helpful but struggled to find my booking. Well, I had it on my phone. That helped. Everybody kept very strictly to Corona measures. Really. Breakfast was fine, but the huge breakfast room definitely needs a facelift, it is depressing. The spa area was closed. Actually I had chosen this hotel because it also offered sauna and pool. Booking it, I found no hint that it was closed due to Corona. There was also no special offer / reduction because of that.

Dear Ms G., I would like to thank you for having taken the time to tell us about your experience , following your stay at the Novotel Freiburg Am Konzerthaus. You may rest assure that I share your comments with the team. As far as the spa area is concerned, I would like to apologize for the inconvenience which was caused to you. The decision to close it was taken due to the sanitary situation, even though I am aware that this is This information is now visible on our web page, but it was probably not the case when you booked. Despite this shortcoming, I hope that we will have the pleasure to welcome you again here in Freiburg. I wish you a nice evening Best regards Xavier CHANRION General Manager

Great stay

Customer review rating 4.3/5

Brian Families - 04/10/2020 Confirmed reviews ALL

Had an excellent experience with your staff and room. Only disappointment, we booked hotel so that the kids would have a pool. The pool wasn’t available. Otherwise, everything was great!

Bit of discouragement

Customer review rating 4.3/5

R J. Couples - 02/10/2020 Confirmed reviews ALL

Not recognized as a Platinum member at all, not upgraded. Upon checkin found out restaurants/bars closed as well as swimming pool. Especially the fact that the restaurant was closed was a big surprise as due to Corona we always eat in the hotel. Think this should have been mentioned specifically at time of booking. Would not have chosen this hotel if I had known beforehand as then would have again stayed at the Mercure Panorama as I did the week before, which was excellent.

Nice as usual

Customer review rating 4.3/5

Jacques P. Solo - 27/09/2020 Confirmed reviews ALL

Nice as usual. I don't know how Many times I stayed but always like to come back.

well organized

Customer review rating 4.3/5

Nk Business - 25/09/2020 Confirmed reviews ALL

The hotel is well prepared for COVID-19 time. I felt very safe from the risk of infections. The location of hotel is excellent, which is close to old-town as well as station. I stayed single room at 7th floor. The room is not too big but sufficient and well equipped. Wifi connection provides stress free internet connection. Only small problem is that water pressure from the shower is very weak.

Very well located not, friendly staff

Customer review rating 4.3/5

Dominique Couples - 22/09/2020 Confirmed reviews ALL

Overall pleasant stay, staff was friendly, to mention breakfast staff. Beds are comfortable. Hotel a bit dated, classical 90s biz hotel feel.

Well located in the heart of Freiburg

Customer review rating 4.3/5

Anonymous Families - 21/09/2020 Confirmed reviews ALL

Perfect stay. If I come to Freiburg this hotel will be my first choice.

Web site does not advise there is no catering

Customer review rating 4.3/5

Michael Couples - 13/09/2020 Confirmed reviews ALL

We have stayed before so the room was as expected, staff very helpful. We chose to stay because we assume it would be safe and somewhere to eat, the web mentions an out door terrace and room service, instead no food at all except breakfast

Dear Mr. R., Thank you very much for visiting our Novotel again and for taking the time to send us your impressions. I am happy that you enjoyed your previous stay, so that you came back. I am very sorry that we could not offer dinner this time. Thank you very much for your note - I will make sure that the information on the website will be updated. I would be happy if you choose our hotel again for your next visit in Freiburg. Stay healthy and best regards Xavier Chanrion General Manager

would not recommend

Customer review rating 4.3/5

Karen Couples - 08/09/2020 Confirmed reviews ALL

we were lied to on several occasions, we were not told until check in that the restaurant and bar were closed, we were told that we could get drinks from the front desk and then when we tried we were told we could not. the noise outside the hotel was so loud until 430 am. we were told a manger would be there saturday morning, then told there was no manger, then they had the housekeeping lead come, utterly ridiculous . I am an Accor member and have used the brand pre and post covid so I know the changes. this is the first and last time i will ever stay at a novotel.

Dear Ms E., first of all I would like to sincerely apologize for the delay in answering , as well as for the lack of accurate information we provided you with. The decision of closing the F&B outlets was taken according to the general occupancy of the hotel. We mentioned this in our web page, but this took more time as expected. With regards to the drinks available at the reception, I deeply regret that one of my colleagues gave you a wrong information. You may rest assured that the whole team was informed again about this service. Beside that, the hotel housekeeping was on duty on this saturday. I am sure you will understand that the terms you used to describe her ("utterly ridiculous") are not appropriate. I absolutely understand your disappointment, however I am surrounded by a competent team of heads of departments. Once again I apologize for the shortcomings which occured during your stay. I am pleased to inform you that 1 700 points will be credited on your ALL account. I will you a nice week. Best regards Xavier CHANRION General Manager

good location, clean and thoughtful staff

Customer review rating 4.3/5

Anonymous Business - 06/09/2020 Confirmed reviews ALL

All good thanks. Meeting room large and plenty of room.

Dear Mr. B., Many thanks for your visit and also for taking the time to send us your impressions. We always aim to provide a unique experience and we are glad that we were able to meet your expectations. I hope your next visit will be as pleasant as the previous one. Best regards Xavier Chanrion General Manager

Excellent stay in Freiburg

TripAdvisor rating 4.0/5

CiaoMicia 30/08/2020 TripAdvisor review

I organized my Wedding Anniversary trip with friends and we loved our stay at Novotel Freiburg. It was walking distance from the train station and it was near to the city center too. I loved our room, the my Room by Jasmin which was decorated with a Black Forest theme. I loved it that even the regular rooms had bath tubs. I also appreciated all the recommendations given by Niklas of the Reservations team on which restaurants to go to in order to celebrate our wedding anniversary. The Receptionists were also accommodating with all our requests. The hotel was the perfect place to jumpstart and end your Black Forest adventure.

Well located

Customer review rating 4.3/5

Fabrice Families - 21/08/2020 Confirmed reviews ALL

Nice place, good standing

Well located for both the city centre and Europark

Customer review rating 4.3/5

Ian S. Families - 14/08/2020 Confirmed reviews ALL

Clean and comfortable hotel with welcoming staff. Good breakfast. Handy for all the locations we sought to visit including Europa Park and Rulantica. Also located near to city centre cafe and restaurants.

Ideally situated

TripAdvisor rating 4.0/5

LightPacker269937 12/08/2020 TripAdvisor review

Excellent stay, easy to reach, excellent facilities. A bit out of date but it has its charm too. Ideally situated in the heart of Freiburg, not far from the lively students area. Only negative, breakfast times much too late, 7:00 during the week (should be 6 or 6:30 at the latest) and 8:00 the w.e. (should be 7:00 at the latest). A pity to see people queuing for the doors to open in the morning.

VERY NICE AS ALWAYS

Customer review rating 4.3/5

Jacques P. Solo - 06/08/2020 Confirmed reviews ALL

Everything was fine even the strange current corona virus rules

well located

Customer review rating 4.3/5

Anonymous Business - 05/08/2020 Confirmed reviews ALL

covid appoved during these times

The location of the hotel is very central but you still could quiteness enjoy

Customer review rating 4.3/5

Lie C. L. Families - 04/08/2020 Confirmed reviews ALL

Experience the luxury hotel with little price !!

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