Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,645 reviews

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Novotel Freiburg am Konzerthaus - Image 1
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Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,645 reviews

Customer review rating 4.0/5

Jai H. Families - Confirmed reviews ALL

Very good location. Staff was polite and responsive. However room ventilation was bad and we were feeling quite suffocating. Also, we reached hotel at 1pm. Although a vacant room was available, the receptionist asked to pay extra amount if we wanted the room before 3pm.

Dear Jai H., Thank you for your feedback regarding your recent stay. We appreciate your positive comments on our location and staff. I apologize for the discomfort caused by the room ventilation and for any inconvenience related to our check-in policy. Your comments are valuable to us. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.5/5

Pietro A. Families - Confirmed reviews ALL

Good experience but breakfast was below standard : low quality bacon , ham , no cakes etc

Dear Pietro A., Thank you for your feedback regarding your recent stay. While I appreciate your kind words about our staff, I regret that the breakfast did not meet your expectations. We value your comments and will consider them for future improvements. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.0/5

Tore H. Couples - Confirmed reviews ALL

I have used this hotel every time i drive from and to Spain every year. I guess this was the last time. This is the first hotel paking with prize by hour i have seen. I hav used to pay 16€ now it was 26€ in an almost empty garage. Thank you, there are other hotels in the area.

Dear Tore H., Thank you for your feedback regarding your recent stay. I appreciate your loyalty over the years, and I regret to hear that the parking rates did not meet your expectations. Our pricing is aligned with local standards, and we continually strive to offer fair rates. I understand that this experience may influence your future decisions, and I hope you will consider staying with us again in the future. Sincerely, Sinan Kapamaz Assistant Director Logistics & Administration

Customer review rating 4.0/5

Graham S. Couples - Confirmed reviews ALL

Great reception staff. Our room was too warm and we put up with it for one night. We reported it to reception. Maintenance arrived in ten minutes. They couldn't fix it. We were offered and accepted another room which was fine. The air conditioning is completely different to any other I have seen and seems to hardly work if at all. Otherwise very good and an excellent breakfast.

Dear Graham S., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, friendly staff, and the breakfast offerings. However, we sincerely apologize for the inconvenience caused by the air conditioning issue in your room. It is our goal to ensure a comfortable experience for all our guests, and we regret that we fell short in this instance. Your comments regarding the room condition will be taken into consideration as we continuously strive to improve our facilities. We appreciate your understanding and hope to welcome you back for a more enjoyable stay. Sinan Kapamaz Assistant Director Lodging & Management

Customer review rating 4.0/5

Peter S. Couples - Confirmed reviews ALL

No real problems but check in took a long time

Dear Mr. S., Thank you for your positive feedback regarding your stay at Novotel Freiburg am Konzerthaus. I appreciate your comments about the check-in process and will take them into consideration as we continuously strive to improve our guests' experience. Sinan Kapamaz Assistant Director Rooms & Administration

Other web-users rate our hotel

  • 1,427 reviews 9.2/10 Location
  • 1,581 reviews 6.3/10 Room
  • 1,217 reviews 7.2/10 Service
  • 32 reviews 6.6/10 WiFi
  • 780 reviews 7.3/10 Breakfast
  • 551 reviews 6.4/10 Cleanliness
  • 467 reviews 3.4/10 Value
  • 460 reviews 4.4/10 Vibe

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