Novotel Freiburg am Konzerthaus Hotel 4 stars

First impression in the reception area is neglect and unkept, not up to a good standard, I know due to covid things are difficult but it still could be presented in a more professional way.

Exelent location and room. Missing a coffee machine and some extra sockets

The hotel is good located near the train station and near to the city centre. Beds are comfortable and the room was big enough. Parking from hotel was very expensive. Customers from hotel shouldn't pay too much for a service that is one must.

Nice stay in cosy Freiburg. Well located and friendly staff. We got free minibar.

the hotel doesn't seem to have recovered from the covid lockdown period yet.

I have very fast check-in, the personnel was nice, the location is perfect.

Very nice welcome. Got an upgrade to Suite. Was very happy with my stay.

Week-end trip. Enjoyed very nice rooms, great service, very friendly and helpful staff; Pity, that the wellness area was not yet open.

I had to self-isolate and the staff at Novotel had prepared the room exceptionally well for the long stay. Thank you!

I organized my Wedding Anniversary trip with friends and we loved our stay at Novotel Freiburg. It was walking distance from the train station and it was near to the city center too. I loved our room, the my Room by Jasmin which was decorated with a Black Forest theme. I loved it that even the regular rooms had bath tubs. I also appreciated all the recommendations given by Niklas of the Reservations team on which restaurants to go to in order to celebrate our wedding anniversary. The Receptionists were also accommodating with all our requests. The hotel was the perfect place to jumpstart and end your Black Forest adventure.

Excellent stay, easy to reach, excellent facilities. A bit out of date but it has its charm too. Ideally situated in the heart of Freiburg, not far from the lively students area. Only negative, breakfast times much too late, 7:00 during the week (should be 6 or 6:30 at the latest) and 8:00 the w.e. (should be 7:00 at the latest). A pity to see people queuing for the doors to open in the morning.

Besides the difficult travelling times with the recent virus, my stay was very pleasant, unfortunatly the bar is closed and restaurant has restricted hours which is normal during these times Otherwise everything was fine as usual

Nice location in a very nice city. Perfect breakfast ,where you can decide how to spend the day..in Germany, France or Switzerland.Nice bed. Rooms needs some renovation.Wooden forniture and closets outdated.

Needless to say that i have stayed so many time and always return for the location, room, service, friendly staff, good quality of food. I can only recommend as so easy to move around from the hotel. Bar, reception and restaurant staff are very nice and attentive

We were stolen a bottle of perfume and the manager told us we had no evidence. Only a member of the staff believed us and helped us to be refunded. There is a big problem of mismanagement. The bedrooms are dirty : we found a ball under the bed and an old shirt under the bedside table. The service at breakfast is a catastrophe. You have the feeling the members of the staff have never worked in a restaurant.