Novotel Freiburg am Konzerthaus Hotel 4 stars

Not recognized as a Platinum member at all, not upgraded. Upon checkin found out restaurants/bars closed as well as swimming pool. Especially the fact that the restaurant was closed was a big surprise as due to Corona we always eat in the hotel. Think this should have been mentioned specifically at time of booking. Would not have chosen this hotel if I had known beforehand as then would have again stayed at the Mercure Panorama as I did the week before, which was excellent.

Nice as usual. I don't know how Many times I stayed but always like to come back.

The hotel is well prepared for COVID-19 time. I felt very safe from the risk of infections. The location of hotel is excellent, which is close to old-town as well as station. I stayed single room at 7th floor. The room is not too big but sufficient and well equipped. Wifi connection provides stress free internet connection. Only small problem is that water pressure from the shower is very weak.

Overall pleasant stay, staff was friendly, to mention breakfast staff. Beds are comfortable. Hotel a bit dated, classical 90s biz hotel feel.

Perfect stay. If I come to Freiburg this hotel will be my first choice.

We have stayed before so the room was as expected, staff very helpful. We chose to stay because we assume it would be safe and somewhere to eat, the web mentions an out door terrace and room service, instead no food at all except breakfast

we were lied to on several occasions, we were not told until check in that the restaurant and bar were closed, we were told that we could get drinks from the front desk and then when we tried we were told we could not. the noise outside the hotel was so loud until 430 am. we were told a manger would be there saturday morning, then told there was no manger, then they had the housekeeping lead come, utterly ridiculous . I am an Accor member and have used the brand pre and post covid so I know the changes. this is the first and last time i will ever stay at a novotel.

All good thanks. Meeting room large and plenty of room.

I organized my Wedding Anniversary trip with friends and we loved our stay at Novotel Freiburg. It was walking distance from the train station and it was near to the city center too. I loved our room, the my Room by Jasmin which was decorated with a Black Forest theme. I loved it that even the regular rooms had bath tubs. I also appreciated all the recommendations given by Niklas of the Reservations team on which restaurants to go to in order to celebrate our wedding anniversary. The Receptionists were also accommodating with all our requests. The hotel was the perfect place to jumpstart and end your Black Forest adventure.

Nice place, good standing

Clean and comfortable hotel with welcoming staff. Good breakfast. Handy for all the locations we sought to visit including Europa Park and Rulantica. Also located near to city centre cafe and restaurants.

Excellent stay, easy to reach, excellent facilities. A bit out of date but it has its charm too. Ideally situated in the heart of Freiburg, not far from the lively students area. Only negative, breakfast times much too late, 7:00 during the week (should be 6 or 6:30 at the latest) and 8:00 the w.e. (should be 7:00 at the latest). A pity to see people queuing for the doors to open in the morning.

Everything was fine even the strange current corona virus rules

covid appoved during these times

Experience the luxury hotel with little price !!