Novotel Freiburg am Konzerthaus 4 stars
Customer review rating (ALL Rating) 4.2/5 1,783 reviews
Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
1 4 5 6: main station
BASEL AIRPORT At 70km / 43 miles
FRANKFURT AIRPORT At 280km / 174 miles
FREIBURG At 0km / 0 miles
Check-in from - Check out up to
La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
Great family room. Great breakfast Great pool. Long check-in ca. 30 min (midnight queue).
Dear Mr. G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Xavier Chanrion General Manager
Usually great but really bad this time
Customer review rating 0.5/5
Doug Families - Confirmed reviews ALL
We've stayed at this hotel many times over the years and it's met our needs. This time, however, the room's carpet was filthy - stains everywhere. The pool was closed for one day - disappointed kids. Construction on building started at 7:30am and vibrated the whole room. The information about going to Rulantica was bad - DO NOT TAKE THE TRAIN THERE EVER. The desk staff didn't extend the stay one more night as requested and created a big conflict as a result. The staff lied about our dog barking all day and when shown the data from an iPhone left in the room that this was not true -they did not apologize. They judge guests based on what they wear and caused us stress and tried to embarrass us. The housekeeping staff ignore do-not-disturb signs and do not respect check-out hours by going into rooms early despite said signs. If your hotel and their staff truly cared about the welfare of doggie guests, your extra charges would pay for amenities such as a dog bed, door handle placard warning a dog is in the room, a water dish and small food bags. These were all items offered to us in Ulm at the Maritime hotel when we stayed there with our dog a few days before. There are lots of hotels in Freiburg and we are hard pressed for a reason that we should return or even stay with Novotel again.
Dear Mr Kolozsvari , first of all, I would like to thank you for having taken the time to write to us, following your stay at the Novotel Freiburg am Konzerthaus. I was sorry to read about your disappointment. However, and according to the elements you mentioned, I would be pleased to have a phone conversation with you. Could you let me know when you are available and under which I could call you? Thank you in advance and best regards. Xavier Chanrion General Manager
Good location, comfortable but issues with the key card and late check out
Customer review rating 3.0/5
An Families - Confirmed reviews ALL
Location is great (Altstadt nearby) and very convenient (tram, train,...) The room was very big and comfortable. The only issues we had were related to the card which stopped working every day and also the late checkout, we booked it but somehow the information system in the hotel did not have that information and then the message that the hotel is full and it cannot be proposed. This is annoying.
Dear Mr. D., I would like to offer my sincere apologies for the problems regarding the card and the check-out. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel Freiburg Am Konzerthaus. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Xavier Chanrion General Manager
ALWAYS NICE TO STAY HERE
TripAdvisor rating 5.0/5
Jacques P Solo travel - TripAdvisor review
After several stay I always come back to the Novotel, staff, rooms, hotel location! The hotel doesn't change and it is good so! A great addition this time the summer terrace bar in front of the hotel, which gives a beach atmosphere in t he middle of the city!
Customer review rating 3.5/5
Dr:awad A. Families - Confirmed reviews ALL
I have try to extend my stay one day more the said no room available and also extend chick out also just before click in for others one hour and hafe any way usually my stay is comfortable thanks.
Dear Dr. A., Thank you very much for your visit and for taking the time to review your stay at Novotel Freiburg Am Konzerthaus. We are very pleased regarding the positive feedback and that you rated us highly in almost all categories - and we are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Xavier Chanrion General Manager
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