Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating 4.5/5 4,703 reviews

Mercure Hotel Freiburg Am Muenster
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Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Shoe shine machine
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)Paying
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098
freiburg
germany

Tel: +4976138510

Fax: (+49)761/3851666

Check-in from 15h00

Check out up to 12h00

  • 4 :  Europaplatz

  • LINIE 5 :  EUROPAPLATZ

  • By plane

    BADEN BADEN At 90km / 56.25 miles

  • By plane

    MULHOUSE At 70km / 43.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 90km / 56.25 miles

  • By helicopter

    FLUGPLATZ FREIBURG At 5km / 3.13 miles

  • By car

    FREIBURG MITTE At 8km / 5 miles

  • By car

    FREIBURG NORD At 8km / 5 miles

  • By car

    FREIBURG SÜD At 10km / 6.25 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.99752, 7.854613

Our accommodation(s)

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two children On request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 single bed standard room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Family Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE FLAVE

Non contractual photo

From 12pm to 12am, relax in the modern ambience of THE FLAVE. We offer a wide and refined selection of food and beverages, which are available on our beautiful terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 140

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,703 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,116 reviews

Great Find

Customer review rating 4.5/5

Susan B. Couples - 19/10/2020 Confirmed reviews ALL

Great hotel, centrally located in the old part of Freiburg with parking below the hotel. We had a lovely corner room with balcony looking over the Cathedral. Spotlessly clean, great bed and linen and staff could not have been more helpful including recommending and booking for us dinner in a nearby Stubli which was excellent. We will definitely be using this as a stopover again.

Dear Steven, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Well located

Customer review rating 4.5/5

Arnaud V. Solo - 14/10/2020 Confirmed reviews ALL

Well located, room size was fine. Just a very strong smell in the the room which is not very nice. Window was opened at my arrival probably to make this strong smell going away. Once I closed the window it became annoying.

Dear Arnaud, Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will certainly reinforce the level of cleanliness with our housekeeping team as we understand that this is very important to us and for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great location

Customer review rating 4.5/5

Alison Couples - 25/09/2020 Confirmed reviews ALL

We enjoyed our stay in Freiburg, the location was perfect to explore the town. The room was nicely appointed and cleaned well. The bed was super comfortable as well!

Dear Alison, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfect location

Customer review rating 4.5/5

Elena Families - 01/09/2020 Confirmed reviews ALL

The hotel is centrally located; the room was ok-ish, nothing spectacular; the carpet needs a good cleaning, it was stained. The breakfast was fair, but it lacked sweets. Good covid measures. I felt safe. Overall: fair price.

Dear Andreea , many thanks for leaving your comments on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We take your suggestions and discuss them as a team. We hope you still felt comfortable. We hope we will be a part of your future travels. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfect location

Customer review rating 4.5/5

Alexandra Business - 25/08/2020 Confirmed reviews ALL

Compact fresh rooms with AC. However AC is really noisy. Lack of amenities, but it’s explained as COVID-19 measures.

Dear Oleksandra, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. All our rooms are fitted with high speed WLAN. This service is exempt of charges for our guests. Variation of the signal strength cannot be avoided. The technicians of our provider aquires a solution under high pressure. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

OK

Customer review rating 4.5/5

Vm Families - 16/08/2020 Confirmed reviews ALL

Convenient location. Mediocre hotel.

Dear Marcus, many thanks for leaving your feedback on here. We were happy to read about your experience. Sadly you were not satisfied with your stay. We would have liked to know more details in order to achieve an improvement. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Excellent location and service

Customer review rating 4.5/5

Anonymous Couples - 16/08/2020 Confirmed reviews ALL

We liked the location and the friendly service of the Mercure.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

excellent location, very clean and cozy

Customer review rating 4.5/5

Urusova I. Families - 15/08/2020 Confirmed reviews ALL

we only stayed over night, and found everything necessary for our stay . Hygiene was excellent, and we felt safe

Dear I., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It reassures us that you and your family felt safe. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good location. Room uncomfortably hot.

Customer review rating 4.5/5

Tracy Friends - 10/08/2020 Confirmed reviews ALL

Location great. Room was nice. Bed excellent. Coffee making facilities would have been good. The aircon was exceptionally poor. Hardly worked. Room was baking hot even with it on. Asked for a bottle of water on our second night and told we had to pay for it. Seems harsh.

Dear Tracy H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg Am Muenster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have checked the aircondition immediately and could fixe it for the new guests! Due to the actual pandemic rules we have removed everything from the rooms that could transfer the virus. Freshly desinfied water cookers you can alwys get at our reception ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Graf-Mathias General Manager
Customer review rating 4.5/5

Christian N. Business - 23/03/2020 Confirmed reviews ALL

Friendly staff, great room. Only quibble: Tea was not refilled once during the four nights, so after it was consumed, no new tea bags were provided at all. Why?

Dear Christian, many thanks for leaving your comments on here. We are very sorry that you were not satisfied. Please allow us to express our apologies We will certainly reinforce the level of attentiveness with our housekeeping team as we understand that this is very important to us and for our guests. Unfortunately, our hands are tied with wifi - our provider defines the log-in processes. But we understand you very well. We hope you still felt comfortable and we hope we can welcome you in the near future. Stay healthy Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great location, nice bar/restaurarnt

Customer review rating 4.5/5

Ryan Business - 20/03/2020 Confirmed reviews ALL

4th stay in hotel. Business trip

Dear Ryan, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. Please allow us to express our apologies for the not working USB plug. Of course we will check this immediately. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Stay healthy. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great Stay

Customer review rating 4.5/5

Andrew Families - 15/03/2020 Confirmed reviews ALL

Great stay again, room is almost perfect. Needs to have a fridge to get a 10. Everything is clean and tidy, staff friendly and breakfast good.

Dear Andrew, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. We hope you still felt comfortable. We hope we will be a part of your future travels. Stay heallthy. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good stay

Customer review rating 4.5/5

Elena Business - 19/02/2020 Confirmed reviews ALL

Polite welcome, easy check in. Nice and clean room, great breakfast. Fantastic location in the city.

Dear Elena G., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

very nice

Customer review rating 4.5/5

Bekir Solo - 16/02/2020 Confirmed reviews ALL

stayed first time here and it was very nice. room, bathroom and shower was all good. clean hotel and nice service. one of the best mercure's ever stayed.

Dear Bekir, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. Your praise honored us very much and we are very grateful for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

My most commonly used hotel for my business trips

Customer review rating 4.5/5

Mattias J. Business - 05/02/2020 Confirmed reviews ALL

Good as usual

Dear Mattias, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It's nice to hear you having a good stay in our hotel. We are looking forward to welcome you soon again in our hotel. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfect experience

Customer review rating 4.5/5

Jaume Couples - 05/02/2020 Confirmed reviews ALL

It has been lovely because I didn't expect the hotel was so nice and elegant. The breakfast is simply perfect because is a lot of food and quality. The staff is very kind and polite.

Dear Jaume, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

adequate

Customer review rating 4.5/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

The hotel is fine but nothing sticks out. The person I was travelling with and myself mostly just needed the room to sleep and we both found the bed/ matras rather uncomfortable. It's more like a bed you sleep on instead of in. We were new to the hotel. Upon arrival there was no sign to lead you into the garage. We had to call the hotel te be sure we drove into the right garage.

Dear Steven, many thanks for leaving your feedback on here. We were happy to read about your experience. Unfortunately we do not have own parking spaces. As a result of the postition of our hotel, our hands are tied to shape the prices. You may rest assured that this is once of the low priced public garage in Freiburg. Unhappily the city authorities do not allow us any further signage. We are very sorry that our mattresses were too uncomfortable for you. These are specially back-friendly models. Hopefully you still felt comfortable and we hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great hotel

Customer review rating 4.5/5

Emma P. H. Couples - 10/01/2020 Confirmed reviews ALL

Nice hotel, very clean. Pamela at the front desk was friendly and helpful. The room was equipped with everything you could need. The mattress was maybe a little firm for my taste but I still got a good night's sleep. It exceeded my expectations of a 3 star Mercure. Overall great experience!

Dear Emma H., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Fantastic hotel, Fabulous breakfast.

Customer review rating 4.5/5

Manas Couples - 08/01/2020 Confirmed reviews ALL

We arrived well ahead of check-in time and our room was ready. And without any hassle key cards were given to us. Very few hotels accommodate such early checkin without charge or without a facial expression. So first impression , wow. And then next day, the breakfast was amazing. Several options. Tried food in FLAVE, it was awesome. So overall great hotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nice break in a nice hotel

Customer review rating 4.5/5

Pe. Business - 24/12/2019 Confirmed reviews ALL

Clean, very good service, professional staff..in a word...German...I loved it

Dear Pierre, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

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