Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating 4.5/5 4,458 reviews
Mercure Hotel Freiburg Am Muenster
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Shoe shine machine
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098
freiburg
germany

Tel: +4976138510

Fax: (+49)761/3851666

Contact email

Check-in from 15h00

Check out up to 12h00

  • 4 :  Europaplatz

  • LINIE 5 :  EUROPAPLATZ

  • By plane

    BADEN BADEN At 90km / 56.25 miles

  • By plane

    MULHOUSE At 70km / 43.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 90km / 56.25 miles

  • By helicopter

    FLUGPLATZ FREIBURG At 5km / 3.13 miles

  • By car

    FREIBURG MITTE At 8km / 5 miles

  • By car

    FREIBURG NORD At 8km / 5 miles

  • By car

    FREIBURG SÜD At 10km / 6.25 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.99752, 7.854613

Our accommodations

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two children On request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 single bed standard room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Family Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE FLAVE

Photo non contractuelle / Strictly non binding

From 12pm to 12am, relax in the modern ambience of THE FLAVE. We offer a wide and refined selection of food and beverages, which are available on our beautiful terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 140

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,458 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,107 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Christian N. Business - 23/03/2020 Confirmed reviews ALL

Friendly staff, great room. Only quibble: Tea was not refilled once during the four nights, so after it was consumed, no new tea bags were provided at all. Why?

Dear Christian, many thanks for leaving your comments on here. We are very sorry that you were not satisfied. Please allow us to express our apologies We will certainly reinforce the level of attentiveness with our housekeeping team as we understand that this is very important to us and for our guests. Unfortunately, our hands are tied with wifi - our provider defines the log-in processes. But we understand you very well. We hope you still felt comfortable and we hope we can welcome you in the near future. Stay healthy Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great location, nice bar/restaurarnt

Customer review rating 4.5/5

Ryan Business - 20/03/2020 Confirmed reviews ALL

4th stay in hotel. Business trip

Dear Ryan, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. Please allow us to express our apologies for the not working USB plug. Of course we will check this immediately. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Stay healthy. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great Stay

Customer review rating 4.5/5

Andrew Families - 15/03/2020 Confirmed reviews ALL

Great stay again, room is almost perfect. Needs to have a fridge to get a 10. Everything is clean and tidy, staff friendly and breakfast good.

Dear Andrew, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. We hope you still felt comfortable. We hope we will be a part of your future travels. Stay heallthy. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good stay

Customer review rating 4.5/5

Elena Business - 19/02/2020 Confirmed reviews ALL

Polite welcome, easy check in. Nice and clean room, great breakfast. Fantastic location in the city.

Dear Elena G., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

very nice

Customer review rating 4.5/5

Bekir Solo - 16/02/2020 Confirmed reviews ALL

stayed first time here and it was very nice. room, bathroom and shower was all good. clean hotel and nice service. one of the best mercure's ever stayed.

Dear Bekir, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. Your praise honored us very much and we are very grateful for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

My most commonly used hotel for my business trips

Customer review rating 4.5/5

Mattias J. Business - 05/02/2020 Confirmed reviews ALL

Good as usual

Dear Mattias, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It's nice to hear you having a good stay in our hotel. We are looking forward to welcome you soon again in our hotel. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfect experience

Customer review rating 4.5/5

Jaume Couples - 05/02/2020 Confirmed reviews ALL

It has been lovely because I didn't expect the hotel was so nice and elegant. The breakfast is simply perfect because is a lot of food and quality. The staff is very kind and polite.

Dear Jaume, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

adequate

Customer review rating 4.5/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

The hotel is fine but nothing sticks out. The person I was travelling with and myself mostly just needed the room to sleep and we both found the bed/ matras rather uncomfortable. It's more like a bed you sleep on instead of in. We were new to the hotel. Upon arrival there was no sign to lead you into the garage. We had to call the hotel te be sure we drove into the right garage.

Dear Steven, many thanks for leaving your feedback on here. We were happy to read about your experience. Unfortunately we do not have own parking spaces. As a result of the postition of our hotel, our hands are tied to shape the prices. You may rest assured that this is once of the low priced public garage in Freiburg. Unhappily the city authorities do not allow us any further signage. We are very sorry that our mattresses were too uncomfortable for you. These are specially back-friendly models. Hopefully you still felt comfortable and we hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great hotel

Customer review rating 4.5/5

Emma P. H. Couples - 10/01/2020 Confirmed reviews ALL

Nice hotel, very clean. Pamela at the front desk was friendly and helpful. The room was equipped with everything you could need. The mattress was maybe a little firm for my taste but I still got a good night's sleep. It exceeded my expectations of a 3 star Mercure. Overall great experience!

Dear Emma H., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Fantastic hotel, Fabulous breakfast.

Customer review rating 4.5/5

Manas Couples - 08/01/2020 Confirmed reviews ALL

We arrived well ahead of check-in time and our room was ready. And without any hassle key cards were given to us. Very few hotels accommodate such early checkin without charge or without a facial expression. So first impression , wow. And then next day, the breakfast was amazing. Several options. Tried food in FLAVE, it was awesome. So overall great hotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nice break in a nice hotel

Customer review rating 4.5/5

Pe. Business - 24/12/2019 Confirmed reviews ALL

Clean, very good service, professional staff..in a word...German...I loved it

Dear Pierre, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good for short visit

Customer review rating 4.5/5

Emanuele Families - 23/12/2019 Confirmed reviews ALL

Nice roomy hotel; the receptionist were very kind and offered a bottle a water to my kid, who was a bit nauseous. Breakfast selection was satisfactory and, although we went out for dinner, the restaurant menu looked enticing.

Dear Emanuele, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. All our rooms are fitted with an aircon and a seperate heater with manual temperature control (under the window). We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Clean and well appointed hotel, close to everything

Customer review rating 4.5/5

Anonymous Families - 21/12/2019 Confirmed reviews ALL

Hotel was lovely and well located to everything we needed, although if you're coming from the train station the 15 minute walk whilst not far isn't the most pleasant with a suitcase, thanks to the lovely cobbled streets. The hotel is very close to the beautiful old town and especially the cathedral, which is great for seeing the city but be warned that you will hear the bells if, like us, you have your windows open. They chime throughout the day and I'm sure I heard them very early in the morning (i.e. before 5am) - I wear earplugs so it didnt disturb me too much, but if you're a light sleeper it might be worth contacting the hotel to find out. Then again you'll also hear road noise early in the morning too if you have the windows open, which doesn't matter too much if you're an early riser. We had a triple room and I slept on the sofa bed. It was definitely one of the more comfortable sofa beds I've slept on. Not the same as a real bed, but alright for a night or two. The room wasn't too cramped either, which I did worry about with three adults in a room. The room was well serviced with seemingly new carpets and a new bathroom. The shower has two options, a waterfall shower head or the hand held shower head. The water pressure is fantastic, but be careful turning on the handheld shower or you'll flood the room before you've had a chance to grab it. Likewise if you put the shower head back in its stand it will similarly flood the room. Flawed design or perhaps I was doing something wrong. Breakfast wad good with the usual choices. Traditional hot breakfast of boiled eggs, scrambled eggs, smoked bacon, selection of sausages and hash browns. Pancakes with maple syrup. Cold meats and cheeses. A selection of bread and pastries. Yogurts, bircher muesli, porridge, chia pudding, fruit salads, including a bowl of sour cherries, a selection of cereals, nuts and seeds, fresh fruit and a couple of different honeys. A coffee machine, filter coffee, fresh juices and water (incl those flavoured with fresh lemons, cucumber and mint). A wide range of teas, which I didn't check out in detail but i did see there was also fresh lemons and ginger to add.

Dear Emma, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We were very pleased with your detailed evaluation because it gives readers a precise insight into our hotel. We were very happy that you and your family were so satisfied. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great Room

Customer review rating 4.5/5

Andrew Families - 20/12/2019 Confirmed reviews ALL

Enjoyed the quiet room, pleased to have a safe and coffee facilities. Rain shower is fantastic.

Dear Andrew, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for choosing our hotel and hopefully visit us again soon with your family. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Smart, modern hotel

Customer review rating 4.5/5

Kay B. Couples - 18/12/2019 Confirmed reviews ALL

We had a lovely room on the 5th floor, very spacious with a lovely walk in shower. Everywhere very clean. The staff were always friendly, helpful and courteous.

Dear Kay, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way and choosing our hotel. Hopefully visit us again soon. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Very pleasant

Customer review rating 4.5/5

Gric Families - 16/12/2019 Confirmed reviews ALL

perfectly situated hôtel, with access to everything. Only downside rooms too warm/dry at night even though I move dial to 19degrre C Food great Breakfast great

Dear Gilles Robert, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are very sorry that the room was too warm for you. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and Merry Christmas to you and your family Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Very nice hotel in Freiburg center

Customer review rating 4.5/5

Gony L. Couples - 15/12/2019 Confirmed reviews ALL

Location is perfect, reception staff was very friendly and helpful, excellent breakfast and renovated room.

Dear Gony, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we will be a part of your future travels. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

great personal vacation with family

Customer review rating 4.5/5

Anonymous Families - 09/12/2019 Confirmed reviews ALL

we love the location of the hotel, breakfast and friendly employees

Dear Nancy, we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and Merry Christmas Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Wonderful

Customer review rating 4.5/5

Paul A. Families - 05/12/2019 Confirmed reviews ALL

Great location, clean and comfortable room, very helpful and pleasant staff. My family and I greatly enjoyed our stay at the Mercury Hotel Freiburg am Munster. Thank you for an enjoyable experience.

Dear Paul, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards and a beautiful christmas time Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nice room, great location and parking possibilities. Quiet, you have a good nights sleep!

Customer review rating 4.5/5

Caroline Business - 29/11/2019 Confirmed reviews ALL

Nice room, great location and parking possibilities. Quiet, you have a good nights sleep! Breakfast did not taste as good as last visit, but ok.

Dear Caroline L., we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. We would like to excuse the breakfast was not good as usual. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and a beautiful Advent Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in freiburg