Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating (ALL Rating) 4.6/5 1,952 reviews

Mercure Hotel Freiburg Am Muenster - Image 1
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Description

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,952 reviews

TripAdvisor Rating  4.0/5  1,172 reviews

Certificate of excellence 2023

Well located

Customer review rating 4.0/5

Nabil Families - Confirmed reviews ALL

Good experience overall, people and services was nice. Something that can be improved is information about restaurant and bar opening on ACCOR website was not clear. Restaurant of the hotel was closed and the bar as well.

well located, good stay , top management

Customer review rating 4.5/5

Shiva Families - Confirmed reviews ALL

very satisfied with hotel and hotel organisation. Top breakfast .

Pleasent stay

Customer review rating 4.5/5

Michel Families - Confirmed reviews ALL

Very good hotel, clean and at central location.

Dear Michel, we are delighted to hear that you had a pleasant stay at Mercure Hotel Freiburg am Münster. Your kind words about our cleanliness and central location are truly appreciated. Please excuse the missing data at check in. Unfortunately, this can happen due to technical problems. We look forward to welcoming you back soon. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Well located but...

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

It was a decent stay but not as expected. The female staff at the reception was not so friendly. Wi-Fi instructions don't correspond to reality, and if you don't know German, it's even more difficult to connect. the hotel does not have any agreement with a garage under the hotel. It is not possible to open the windows in the room. The large one is locked, while the small one only opens vertically (just a little). there is no freshly squeezed fruit juice for breakfast. Little bit expensive for Frieburg.

Dear John, thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Please rest assured that we will address the concerns regarding the friendliness of our reception staff and the Wi-Fi instructions. Unfortunately we do not have own parking spaces. As a result of the position of our hotel, our hands are tied to shape the prices. You may rest assured that this is once of the low priced public garage in Freiburg. Because of the windows, there is a law of the city of Freiburg. This is for security. Our windows can be tilted, but not fully opened. We hope for your understanding. Additionally, we appreciate your feedback about the breakfast options. We will take your comments into consideration for future improvements. Thank you for choosing Mercure Hotel Freiburg am Münster. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Great location, comfortable room

Customer review rating 4.0/5

David Q. Couples - Confirmed reviews ALL

Room was modern & well equipped, the hotel is just behind the Munsterplatz

Dear David, thank you for your positive review! We are delighted to hear that you enjoyed the great location and comfortable, modern room. Your feedback is greatly appreciated. Looking forward to welcoming you back soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

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Other web-users rate our hotel

  • 1,306 reviews 9.4/10 Location
  • 1,280 reviews 7.7/10 Room
  • 1,054 reviews 9.1/10 Service
  • 13 reviews 8.4/10 WiFi
  • 800 reviews 8.8/10 Breakfast
  • 520 reviews 7/10 Cleanliness
  • 231 reviews 4.7/10 Value
  • 160 reviews 5.1/10 Amenities

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