Mercure Hotel Freiburg Am Muenster 3.5 stars

Customer review rating (ALL Rating) 4.6/5 1,904 reviews

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Description

Hotel extras

  • Our hotel features stylishly designed rooms and air conditioning.

  • GREEN KEY & VDR certified

  • PARKING: paid public indoor car park under the hotel; parking on level P1

  • The hotel is located in a prime central spot at the heart of the old town.

  • The hotel has three meeting rooms for a total of up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE FLAVE

Welcome to The Flave of Freiburg, your cosy hotel bar! We welcome you to relaxed evenings with refreshing drinks. Please note that opening hours may vary. Usually closed on Thursdays and Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,904 reviews

TripAdvisor Rating  4.0/5  1,208 reviews

Customer review rating 4.5/5

Muriel M. Couples - Confirmed reviews ALL

staff is professional and smiling.

Dear Guest, Thank you for your kind words regarding our location and the professionalism of our staff. We are delighted to hear that you had a positive experience at our hotel. Thank you for choosing our hotel and hopefully visit us again soon. Best regards, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.5/5

Victoria W. Families - Confirmed reviews ALL

Hôtel confortable et central .

Cher client, Merci pour votre commentaire positif. Nous sommes ravis que vous ayez apprécié le confort et l'emplacement central de notre hôtel. Nous nous excusons pour le désagrément rencontré dans la salle de bain. Votre satisfaction est primordiale et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour. Cordialement, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 1.5/5

Christophe B. Families - Confirmed reviews ALL

We've been staying at this hotel since many years already, and have been really disappointed by the restaurant service. We were expected a real menu and meals, and the only options offered were a flammenkuech, or a caesar salad. If you are coming on a sunday, it is even worst, there is no service at all. Dining service levels have really been going down, since we first stayed at this hotel. This is really disappointing, and not aligned to the Accor Group standards.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Freiburg am Münster. We appreciate your loyalty as long-standing guests, and we are truly sorry to learn that our dining options did not meet your expectations during this visit. We understand the importance of a comprehensive dining experience, and we regret that our current offerings fell short of the high standards you have come to expect. The menu has been adjusted recently, and while we acknowledge the disappointment in the limited choices, please be assured that guest feedback is invaluable in guiding our future improvements. We hope to welcome you back in the future and provide you with a dining experience that aligns more closely with your expectations. Sincerely Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.5/5

Arthur A. Couples - Confirmed reviews ALL

Confortable

Cher client, Nous vous remercions sincèrement d´avoir pris le temps d´évaluer votre séjour dans notre hôtel. Dans votre évaluation vous critiquez le prix élevé de notre buffet du petit déjeuner et nous pouvons le comprendre. Le prix est calculé à partir du choix et de la qualité des produits et est dans la moyenne du marché fribourgeois. Il est toujours très agréable de savoir que vous reviendrez chez nous et nous nous en réjouissons dès maintenant. Sincères salutations Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.0/5

Tamer A. Couples - Confirmed reviews ALL

The hotel was good, I received the room I requested and check in was fast. Breakfast was good. The hotel has a great location in th city center and overlooking the Freiburger Münster( if you have the right room). But most rooms have great views. The bath robes and slippers where a nice touch. I wish they had a restaurant for dinner though. Staff are friendly and polite. The room has a water kettle, a coffee machine and you you 2 bottles of water every day. I would stay here again. Excellent location.

Dear Guest, Thank you for sharing your positive experience at Mercure Hotel Freiburg am Münster. We are delighted to hear that you enjoyed our convenient location, the views, and the amenities provided in your room. It is also gratifying to know that our staff made a favorable impression on you with their friendliness and politeness. We appreciate your feedback regarding the absence of a restaurant for dinner. While we do not currently offer this service, we are fortunate to be situated near many dining options in the city center. We hope you will consider visiting us again in the future. Best regards, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

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Other web-users rate our hotel

  • 1,116 reviews 9.4/10 Location
  • 1,097 reviews 7.7/10 Room
  • 921 reviews 8.9/10 Service
  • 15 reviews 8.8/10 WiFi
  • 646 reviews 8.4/10 Breakfast
  • 453 reviews 7.2/10 Cleanliness
  • 250 reviews 3.4/10 Value
  • 142 reviews 5.4/10 Food

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