Mercure Hotel Freiburg Am Muenster

Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating (ALL Rating) 4.6/5 1,431 reviews

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Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Telephone +49 761 38510

Fax +49 761 3851666

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

Our accommodation(s)

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two children On request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,431 reviews

TripAdvisor Rating  4.0/5  1,163 reviews

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

supi

Sehr geehrter Herr R., wir danken Ihnen vielmals für Ihre Bewertungn zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute. Liebe Grüße aus Freiburg Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Nice experience

Customer review rating 4.5/5

Simon Couples - Confirmed reviews ALL

Good location, room was good value and breakfast selection was excellent.

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Hotel is centrally located, clean and well maintained.

Customer review rating 4.0/5

John D. Couples - Confirmed reviews ALL

The online booking portal was not convenient especially in my case when I had to extend my stay for a day, even though I had extended this 10 days in advance.

Dear John Kenneth, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. We would like to apologize for the problems with your modification. Unfortunately, the colleagues are very understaffed, but always try to do everything as quickly as possible. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Nice location, comfy room. Special mention to the friendly and helpful staff.

Dear Aleksandar, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are very pleased that our colleagues appreciate it so much. We hope we will be a part of your future travels. Thank you for choosing our hotel. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Good location, especially for parking. Expensive.

Customer review rating 3.5/5

Michael Solo - Confirmed reviews ALL

Convenient to have the garage underneath the hotel with lift access. Didn't have much interaction with the staff but they were perfectly fine. It's a shame the hotel bar was shut when I returned around 10.30pm on a Sunday. The hotel is perfectly functional but obviously dates back to the 60s/70s in construction and seems a little tired with limited room size. The facilities didn't rate as well as other Mercures I've stayed in but the price I paid was expensive for the experience.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. Unfortunately, you were not very happy with your stay. We very much regret this. Our last renovation was only a few years ago. Design is a matter of taste. Our house also has different categories. We would be happy to advise you on your next booking. The helpdesk will be happy to help you with regard to ALL membership. Thank you again for sharing your experience, and we hope your next visit will be much better as the previous one. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

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Other web-users rate our hotel

  • 827 reviews 9.5/10 Location
  • 812 reviews 7.6/10 Room
  • 721 reviews 9.4/10 Service
  • 8 reviews 8.6/10 WiFi
  • 492 reviews 8.9/10 Breakfast
  • 323 reviews 7.5/10 Cleanliness
  • 129 reviews 4.7/10 Value

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