Mercure Hotel Freiburg Am Muenster 3 stars

Location great. Room was nice. Bed excellent. Coffee making facilities would have been good. The aircon was exceptionally poor. Hardly worked. Room was baking hot even with it on. Asked for a bottle of water on our second night and told we had to pay for it. Seems harsh.

Friendly staff, great room. Only quibble: Tea was not refilled once during the four nights, so after it was consumed, no new tea bags were provided at all. Why?

4th stay in hotel. Business trip

Great stay again, room is almost perfect. Needs to have a fridge to get a 10. Everything is clean and tidy, staff friendly and breakfast good.

Polite welcome, easy check in. Nice and clean room, great breakfast. Fantastic location in the city.

stayed first time here and it was very nice. room, bathroom and shower was all good. clean hotel and nice service. one of the best mercure's ever stayed.

Good as usual

It has been lovely because I didn't expect the hotel was so nice and elegant. The breakfast is simply perfect because is a lot of food and quality. The staff is very kind and polite.

The hotel is fine but nothing sticks out. The person I was travelling with and myself mostly just needed the room to sleep and we both found the bed/ matras rather uncomfortable. It's more like a bed you sleep on instead of in. We were new to the hotel. Upon arrival there was no sign to lead you into the garage. We had to call the hotel te be sure we drove into the right garage.

Nice hotel, very clean. Pamela at the front desk was friendly and helpful. The room was equipped with everything you could need. The mattress was maybe a little firm for my taste but I still got a good night's sleep. It exceeded my expectations of a 3 star Mercure. Overall great experience!

We arrived well ahead of check-in time and our room was ready. And without any hassle key cards were given to us. Very few hotels accommodate such early checkin without charge or without a facial expression. So first impression , wow. And then next day, the breakfast was amazing. Several options. Tried food in FLAVE, it was awesome. So overall great hotel.

Clean, very good service, professional staff..in a word...German...I loved it

Nice roomy hotel; the receptionist were very kind and offered a bottle a water to my kid, who was a bit nauseous. Breakfast selection was satisfactory and, although we went out for dinner, the restaurant menu looked enticing.

Hotel was lovely and well located to everything we needed, although if you're coming from the train station the 15 minute walk whilst not far isn't the most pleasant with a suitcase, thanks to the lovely cobbled streets. The hotel is very close to the beautiful old town and especially the cathedral, which is great for seeing the city but be warned that you will hear the bells if, like us, you have your windows open. They chime throughout the day and I'm sure I heard them very early in the morning (i.e. before 5am) - I wear earplugs so it didnt disturb me too much, but if you're a light sleeper it might be worth contacting the hotel to find out. Then again you'll also hear road noise early in the morning too if you have the windows open, which doesn't matter too much if you're an early riser. We had a triple room and I slept on the sofa bed. It was definitely one of the more comfortable sofa beds I've slept on. Not the same as a real bed, but alright for a night or two. The room wasn't too cramped either, which I did worry about with three adults in a room. The room was well serviced with seemingly new carpets and a new bathroom. The shower has two options, a waterfall shower head or the hand held shower head. The water pressure is fantastic, but be careful turning on the handheld shower or you'll flood the room before you've had a chance to grab it. Likewise if you put the shower head back in its stand it will similarly flood the room. Flawed design or perhaps I was doing something wrong. Breakfast wad good with the usual choices. Traditional hot breakfast of boiled eggs, scrambled eggs, smoked bacon, selection of sausages and hash browns. Pancakes with maple syrup. Cold meats and cheeses. A selection of bread and pastries. Yogurts, bircher muesli, porridge, chia pudding, fruit salads, including a bowl of sour cherries, a selection of cereals, nuts and seeds, fresh fruit and a couple of different honeys. A coffee machine, filter coffee, fresh juices and water (incl those flavoured with fresh lemons, cucumber and mint). A wide range of teas, which I didn't check out in detail but i did see there was also fresh lemons and ginger to add.

Enjoyed the quiet room, pleased to have a safe and coffee facilities. Rain shower is fantastic.