Mercure Hotel Freiburg Am Muenster 4 stars

Customer review rating (ALL Rating) 4.6/5 1,920 reviews

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Mercure Hotel Freiburg Am Muenster - Image 1
Mercure Hotel Freiburg Am Muenster - Image 2
Mercure Hotel Freiburg Am Muenster - Image 3
Mercure Hotel Freiburg Am Muenster - Image 4
Auf der Zinnen 1, 79098 FREIBURG, Germany

Description

Hotel extras

  • Our hotel features stylishly designed rooms and air conditioning.

  • GREEN KEY & VDR certified

  • PARKING: paid public indoor car park under the hotel; parking on level P1

  • The hotel is located in a prime central spot at the heart of the old town.

  • The hotel has three meeting rooms for a total of up to 140 people.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

2 single bed standard room

Photo out of - 2 single bed standard room

Our standard rooms are ideally suited to your needs. In addition to a TV, telephone and WIFI, the rooms have twin beds (1.00m x 2.10 m), comfortable seating, a functional desk space and air conditioning. Walk-in shower in the bathroom.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Our standard rooms are ideally suited to your needs. In addition to a TV, telephone and WIFI, the rooms have a high-quality, 63" (1.60m x 2.00 m) bed, a comfortable sofa, a functional desk space and air conditioning. Walk-in shower in the bathroom.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our air-conditioned family rooms offer a TV, telephone, WIFI, a premium bed (160x200 cm), additional sleeping options for 1 adult or 2 children, comfortable seating, and a bathroom with a walk-in shower.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our air-conditioned privilege rooms for added comfort feature a high-quality bed (1.60m x 2.00 m), high-speed internet, coffee/tea, and a bottle of water. The bathroom includes a walk-in shower and VIP bathroom facilities with a bathrobe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Telephone
Fax +49 761 3851666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 117 rooms
  • One room for people with reduced mobility
  • 7 family rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Football Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Near the property

  • Parking pricing: 22.00 € 22 EUR Per day

THE FLAVE

Photo out of - THE FLAVE

Welcome to The Flave of Freiburg, your cosy hotel bar! We welcome you to relaxed evenings with refreshing drinks. Please note that opening hours may vary. Usually closed on Thursdays and Sundays.

Bar Type
Bar-Rendez-Vous
Capacity
70
Accessibility
Accessible service
Telephone +49 761 38510

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Welcome to The Flave of Freiburg, your cosy hotel bar! We welcome you to relaxed evenings with refreshing drinks. Please note that opening hours may vary. Usually closed on Thursdays and Sundays.

Our extensive buffet breakfast is available from 6:30 a.m. to 10:30 a.m. on weekdays and 6:30 a.m. to 11:00 a.m. on weekends. During the summer, you can enjoy our local specialties on our sun terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,920 reviews

Customer review rating 2.5/5

Keith B. Families - Confirmed reviews ALL

Dear guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the efficiency of our check in/check out process. We regret that the condition of the towels and the absence of milk for beverages did not meet your expectations, and we will address these concerns with our housekeeping team. We understand that we could not fully convince you during this stay and hope nevertheless that we may welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 5.0/5

Martyn B. Friends - Confirmed reviews ALL

Dear guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, room facilities, and the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best wishes, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 2.0/5

William D. Families - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. We sincerely apologize for the issues you encountered in your room. The odor and air conditioning problems you described are certainly not reflective of our standards. Additionally, we regret that a crib was not prepared for your family. While we strive to accommodate all requests, it appears that we fell short in this instance. Your comments will be reviewed to enhance our services moving forward. We understand that we could not fully convince you during this stay and hope nevertheless that we may welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.5/5

Maarten V. H. Friends - Confirmed reviews ALL

Dear guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We apologize for the discomfort caused by the air conditioning and will ensure that your concerns are noted for future improvements. We understand that we could not fully convince you during this stay and hope nevertheless that we may welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.5/5

Charles L. Couples - Confirmed reviews ALL

Dear guest, Thank you for sharing your experience. We are sorry that your arrival did not meet your expectations. We fully understand that noise levels are an important consideration for some guests, and we always do our best to accommodate such requests. Room allocations can depend on availability at the time of arrival, and although we always do our best to accommodate specific preferences, we cannot guarantee that every room will meet every individual expectation regarding noise. While we regret that the first room did not meet your expectations, we do not believe it is fair to question a member of our team’s hearing, language ability, or commitment to their work based on this situation. Our reception team is there to assist guests, and we expect every interaction to be handled professionally and respectfully. At the same time, our employees deserve the same courtesy and respect from our guests. We are pleased that an alternative room was ultimately provided and hope that your stay in room 517 was more comfortable. We take legitimate concerns seriously and will continue working with our team to ensure that guest requests are communicated and handled as effectively as possible. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Dear guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the efficiency of our check in/check out process. We regret that the condition of the towels and the absence of milk for beverages did not meet your expectations, and we will address these concerns with our housekeeping team. We understand that we could not fully convince you during this stay and hope nevertheless that we may welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 5.0/5

Martyn B. Friends - Confirmed reviews ALL

Nice room, good facilities and friendly staff. Excellent location also.

Dear guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, room facilities, and the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best wishes, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 2.0/5

William D. Families - Confirmed reviews ALL

Great location, horrible room. Room smelled like wet dog, and the A/C did not work. We booked a room for myself and my wife and our one year old (listed in the booking), but no crib was provided, but the did have a fold out bed set up. I don't know what good a fold out bed is for a one year old.

Dear guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. We sincerely apologize for the issues you encountered in your room. The odor and air conditioning problems you described are certainly not reflective of our standards. Additionally, we regret that a crib was not prepared for your family. While we strive to accommodate all requests, it appears that we fell short in this instance. Your comments will be reviewed to enhance our services moving forward. We understand that we could not fully convince you during this stay and hope nevertheless that we may welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.5/5

Maarten V. H. Friends - Confirmed reviews ALL

Weak air conditioning.

Dear guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We apologize for the discomfort caused by the air conditioning and will ensure that your concerns are noted for future improvements. We understand that we could not fully convince you during this stay and hope nevertheless that we may welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.5/5

Charles L. Couples - Confirmed reviews ALL

This time I wasn’t satisfied with the reception. I booked a room in the beginning of June and I asked explicitly for a room on a quiet location. Upon arrival I said to your receptionist that I booked a room on a quiet location. We went to our room and were shocked, because the room (212) was close to churchbells and close to a cafe terrace with much noise. I refused room 212 and insisted the receptionist to give me a room on a quiet location. He than gave me room 517. Is the receptionist deaf or doesn’t he speak well English or doesn’ he like his job? Why does he treat guests that way by upsetting them?

Dear guest, Thank you for sharing your experience. We are sorry that your arrival did not meet your expectations. We fully understand that noise levels are an important consideration for some guests, and we always do our best to accommodate such requests. Room allocations can depend on availability at the time of arrival, and although we always do our best to accommodate specific preferences, we cannot guarantee that every room will meet every individual expectation regarding noise. While we regret that the first room did not meet your expectations, we do not believe it is fair to question a member of our team’s hearing, language ability, or commitment to their work based on this situation. Our reception team is there to assist guests, and we expect every interaction to be handled professionally and respectfully. At the same time, our employees deserve the same courtesy and respect from our guests. We are pleased that an alternative room was ultimately provided and hope that your stay in room 517 was more comfortable. We take legitimate concerns seriously and will continue working with our team to ensure that guest requests are communicated and handled as effectively as possible. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 4.0/5

Ioannis A. Families - Confirmed reviews ALL

Old but good hotel very close to city center with a pafking facility in same builging (different company). However torn towels and linen with holes are unacceptable. Should have been disposed and not used at all.

Dear guest, Thank you for your feedback regarding your recent stay. We sincerely appreciate your comments about our location and facilities. However, we regret to learn about the condition of the towels and linen. We have discussed your comments with our housekeeping team. Improvements in quality control have been made and we apologize politely for the inconvenience. We would be very happy to welcome you back soon. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 2.0/5

Senyo K. Couples - Confirmed reviews ALL

・Although the hotel directory is now fully QR code-compatible, it doesn’t list all the ways to contact the necessary departments, and requests for restocking supplies with Housekeeping must all go through the front desk. On top of that, it takes over an hour to process these requests, which is too slow. Even when I asked for just one roll of toilet paper, it took over 90 minutes for it to be brought to me, and the room wasn't cleaned at all for one day, which was very unpleasant. ・The number of breakfast items has decreased, there’s no toaster, and the juices are no longer fresh—the overall quality has gone down.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly concerning the service level and the timeliness of your requests. We appreciate your observations about the communication methods with Housekeeping and will certainly take them into consideration for future improvements. We regret to hear that your experience with our breakfast offerings did not meet your expectations. We strive to maintain a high standard of quality in all areas of our service, and your comments regarding the selection and freshness of items will be addressed with our culinary team. Thank you once again for your valuable input, and we hope you will consider staying with us again in the future. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 2.0/5

Ian B. Families - Confirmed reviews ALL

The hotel was booked due to its central location and advertised parking. The parking is not free and had a height limit of 2m. My vehicle is 2.05m tall which meant that it would not fit in the carpark. I called the hotel to enquire where I could park. I was told of two places the first and slightly closer required the vehicle to be moved before 8am, as this was a holiday I moved on to the second suggestion. The carpark was next to the central station with broken bikes and graffiti around the site. I parked here and we collected it bags for the twenty minute walk across town to the hotel. The room itself was clean but the body wash empty in the shower and there wasn't any milk and empty opened packets of sugar in the drinks area. I'm sorry to say the hotel spilled our impression of Freiberg, we left without booking breakfast and headed off on the twenty minute walk back to the vehicle.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's central location. However, we regret to learn about your experience with the parking arrangements. It is true that the parking facility does have height restrictions, and we understand that this caused inconvenience during your visit. We strive to provide accurate information about our amenities, and we appreciate your insights in this regard. Furthermore, we apologize for the condition of the amenities in your room. Cleanliness and proper maintenance are essential, and your comments highlight areas where we can improve. It is unfortunate to hear that your overall experience did not meet your expectations, and we assure you that your feedback will be taken into consideration as we continuously work to enhance our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 5.0/5

Joanne R. Families - Confirmed reviews ALL

Clean , good sized rooms with good shower and comfortable beds. Minutes walk to town. Car parking was €24 for 24 hours which is reasonable compared to price we pay in UK. Staff were friendly and helpful. Frieburg was lovely.

Dear guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our great location, clean rooms, and friendly service. Your appreciation for our parking rates is also noted, as we strive to provide value to our guests. We look forward to welcoming you again on your next visit to Freiburg. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 4.5/5

Kirsty D. Families - Confirmed reviews ALL

We stayed as a family of 4 and we're very happy with our whole stay. The room was great-plenty of space even with the sofa bed out, nice views from floor 6. The location of the hotel is great to explore the old town and use the funicular. The staff were kind and helpful with good English. Great to have a coffee machine - we would've really appreciated a mini fridge in the room.

Dear guest, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed the spacious room and the beautiful views from the sixth floor. It is also gratifying to know that our location and staff contributed positively to your experience. We appreciate your feedback regarding the mini fridge. While we strive to provide a comfortable stay, such amenities are not available in every room type. We hope to welcome you back in the future and provide you with another enjoyable experience. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.0/5

Saadan R. Families - Confirmed reviews ALL

I stayed at the Mercure Hotel and found the room to be okay overall. However, there was a constant strange and unpleasant smell coming from the toilet, which was quite off-putting. I didn’t complain at the time as I was very busy, but it definitely affected my experience. Unfortunately, I also found the breakfast disappointing and not up to the standard I expected from Mercure.

Dear guest, Thank you for your feedback regarding your stay at Mercure Hotel Freiburg am Muenster. We regret to hear that you experienced an unpleasant odor in your room, which impacted your overall experience. Additionally, we appreciate your comments about breakfast, as we strive to maintain high standards in our offerings. Your insights are invaluable, and we will ensure they are shared with our team for consideration. We hope you will consider staying with us again in the future. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.0/5

Pi Y. S. Friends - Confirmed reviews ALL

Great location in the heart of the Altstadt, just steps away from the cathedral, markets, eateries, tram stops, and two large grocers (REWE Center and EDEKA Sehrer). The room itself was spacious and comfortable. However, there were a few significant drawbacks during a summer stay: no in-room fridge, and the AC was completely ineffective. While reception kindly provided a standing fan which saved our sleep, the shower floor had a concerning moldy appearance with staff claiming nothing could be done. A mixed experience that benefits greatly from its prime location.

Dear guest, Thank you for taking the time to share your experience at Mercure Hotel Freiburg Am Muenster. We are pleased to hear that you appreciated our prime location and found your room spacious and comfortable. However, we regret that you encountered issues with the air conditioning and the shower cleanliness during your stay. While we strive to maintain high standards, we understand how these matters could detract from your overall experience. Please be assured that we take feedback seriously and will continue to work on enhancing our facilities and services. Your comments regarding the in-room amenities have also been noted. We hope to welcome you back in the future for a more enjoyable stay. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 4.0/5

Erick M. Families - Confirmed reviews ALL

Good location, very close to the old town, grocery stores, pharmacies, etc. The room had two doors, what was convenient to block the noise from the corridor. The sofa bed was also very useful for my daughter to sleep. The air conditioning system isn’t powerful enough, so the room was quite warm, even at night. My daughter wasn’t feeling well in the morning, so we decided to stay until noon in the room, but from 9am, there was a lady, very inconveniently, knocking on the door at every hour for cleaning.

Dear guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our convenient location and the room's layout, which helped reduce noise. However, We regret to learn about your discomfort with the air conditioning and the timing of our housekeeping services. We strive to balance guest comfort and operational needs, and your observations will be taken into consideration for future improvements. We hope to have the opportunity to welcome you and your family back to the Mercure Hotel Freiburg Am Muenster. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 1.0/5

Abdulwahab A. Families - Confirmed reviews ALL

The only positive thing about the hotel is its great location. Other than that, there are many things that did not meet our expectations. Air conditioning was very poor and need upgrade/replace. Ventilation or air circulation was also poor. Checking proceed was not good. I had to take all luggages with me from the basement to the rooms. Receptionist should have told me about the loading/unloading space at the time of checking. No dedicated parking to the hotel guests which makes finding a parking sometimes very difficult. Rooms are small. Bedding was ok but pillows were too old.

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's prime location. However, We regret to learn that several aspects of your experience did not meet your expectations. We take your concerns about the air conditioning and ventilation seriously, and we assure you that we regularly assess our facilities to enhance guest comfort. We apologize for the inconvenience you faced during the check-in process regarding luggage assistance; we will ensure that our team is reminded to inform guests about our loading/unloading area. We understand that parking can be challenging and appreciate your understanding of our current arrangements. Lastly, we will address your comments on the room size and bedding with our housekeeping team to ensure consistent quality. Thank you for your constructive feedback. We do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back in the near future. Kind regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a comfortable stay. The breakfast was in a nicely decorated and sunny restaurant and the selection was good. Wifi worked well. If there's anything to improve, I would suggest having a water fountain or a refill station in the lobby for ecological reason. I just wanted to fill my water bottle and the receptionist told me that I could only buy bottled water. I ended up having to go back up to my room and fill my bottle from the tap.

Dear Guest, Thank you for sharing your experience at Mercure Hotel Freiburg Am Muenster. We are pleased to hear that you had a comfortable stay and enjoyed our breakfast offerings and the ambiance of our restaurant. We appreciate your suggestion regarding a water fountain or refill station. While we currently offer bottled water for purchase, we understand the importance of sustainability and will consider your feedback for future improvements. Thank you for bringing this to our attention. We look forward to welcoming you again on your next visit to Freiburg. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Clean rooms, very friendly stuff and good breakfast!

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness of our rooms, the friendliness of our staff, and the quality of our breakfast. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you again on your next visit to Freiburg. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

It was strange that even with the best effort of the front desk, that we could not have normal black tea bags to make a tea in the room. It was annoying that the cleaner lady knocked at 8.15 am at our door and one hour later again. That should not be allowed before check-out happened

Dear guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found the rooms to be comfortable and well air-conditioned. However, we apologize for the inconvenience you experienced concerning the availability of black tea bags in your room. Additionally, we understand that the timing of the housekeeping service was disruptive. We strive to respect our guests' check-out times, and we appreciate your comments on this matter. Your feedback is important for us and please rest assured that we have personally addressed the topics with the relevant department in order for us to grow. We do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back in the near future. Sincerely, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

My carpet was dirty (hairs) and stained. My sheets were not all changed even though I was there for some time.

Dear guest, Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize for the issues you encountered with the carpet and bedding during your stay. We strive to maintain high standards, and your comments will be taken into consideration as we continue to improve our services. We do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back in the near future. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 2.0/5

Kenneth A. Families - Confirmed reviews ALL

Hi. We had ants in our room 423. The were many places, we killed like 100 of them 😀 Staff was very nice and a nice guy came with an ants killing box/trap. So nothing to complain about regarding staff But it was a bit annoying with ants in suitecase, bathroom - all over the floor

Dear guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the presence of ants in your room. While we are pleased to hear that our staff assisted you promptly, we understand how disruptive this situation can be. Please be assured that we take cleanliness and pest control very seriously and will continue to address these concerns to enhance our guests' experiences. We do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back to the Mercure Hotel Freiburg am Muenster in the near future. Best regards, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Customer review rating 4.0/5

Hiroaki M. Couples - Confirmed reviews ALL

It was nearly 100% except quality of towels in the bath room.

Dear guest, Thank you for your kind words regarding our location and staff. We appreciate your feedback regarding the quality of the bathroom towels and apologize that for the inconvenience. Your comments have been shared with our housekeeping team as we continually work to improve our guests' experience. We hope to have the pleasure of welcoming you back for an even better stay. Sincerely, Jessica Zipf Rooms Division Manager Mercure Hotel Freiburg am Muenster

Other web-users rate our hotel

  • 1,025 reviews 9.4/10 Location
  • 1,058 reviews 7.1/10 Room
  • 797 reviews 8.7/10 Service
  • 8 reviews 8.8/10 WiFi
  • 566 reviews 8.5/10 Breakfast
  • 451 reviews 6.2/10 Cleanliness
  • 222 reviews 3.5/10 Value
  • 119 reviews 5.1/10 Food

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