Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating (ALL Rating) 4.6/5 1,905 reviews

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Mercure Hotel Freiburg Am Muenster - Image 1
Mercure Hotel Freiburg Am Muenster - Image 2
Mercure Hotel Freiburg Am Muenster - Image 3
Mercure Hotel Freiburg Am Muenster - Image 4
Auf der Zinnen 1, 79098 FREIBURG, Germany

Description

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience to enjoy a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Telephone
Fax +49 761 3851666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,905 reviews

TripAdvisor Rating  4.0/5  1,187 reviews

Certificate of excellence 2023

close to cathedral

Customer review rating 3.5/5

Klaus-dieter K. Business - Confirmed reviews ALL

room not well cleaned - breakfast was great

Sehr geehrter Herr K., vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Ihr Feedback bezüglich der Sauberkeit des Zimmers wurde zur Kenntnis genommen. Für die entstandenen Unannehmlichkeiten möchten wir uns entschuldigen. Wir freuen uns, dass Ihnen das Frühstück gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

A very pleasant stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

A centrally located hotel with easy access to the main shopping street at Freiburg. Nice , clean room with a modern looking appearance and all amenities .

Dear Mr. K., thank you for your positive review! We are delighted to hear that you enjoyed your stay and found our hotel's location convenient. We strive to provide modern, clean rooms with all necessary amenities. Looking forward to welcoming you back soon. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

A Nice Modern Hotel but with Limited Additional Amenities

TripAdvisor rating 4.0/5

196SimonH Solo travel - TripAdvisor review

A nice modern hotel well placed for the old town. Staff were helpful and attentive. It lacks anywhere to get a beverage and snack during the day. I arrived at about 9pm and ate in the bar area where I paid over the odds for a very small portion of reheated chilli con carne. In summary, a nice place to sleep with helpful staff, but limited other facilities

Dear Simon, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are very sorry that your experience in the restaurant/bar was not positive. We apologize for the inconvenience and will of course pass this on. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Friendly staff, close to city center and train station

Customer review rating 4.5/5

John Solo - Confirmed reviews ALL

5 days in Freiburg Mercure. Clean room, friendly staff, good breakfast. Few steps from main shopping street and trams. Not far from train station.

Dear John, Thank you for rating us here too. We look forward to welcoming you back soon. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Pillows were a joke

TripAdvisor rating 2.0/5

21mhalai Business - TripAdvisor review

A hotel should guarantee a good night sleep which was not the case thanks to the cheap pillows. Also when asked for room slippers the comment was it was executive guest only. Could had been better handled.

Dear guest, many thanks for leaving your thoughts on here. We are very sorry that you were not satisfied with the pillows. In fact, our superior rooms do have slippers. This is not part of the amenities in a standard room. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

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Other web-users rate our hotel

  • 1,288 reviews 9.3/10 Location
  • 1,228 reviews 7.8/10 Room
  • 1,071 reviews 9.2/10 Service
  • 19 reviews 8.8/10 WiFi
  • 803 reviews 8.4/10 Breakfast
  • 500 reviews 7.6/10 Cleanliness
  • 266 reviews 4.2/10 Value
  • 196 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.