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Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating 4.5/5 4,777 reviews

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Mercure Hotel Freiburg Am Muenster
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+ 20 Services

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Shoe shine machine
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby)Paying
Business services
  • 3 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 freiburg
germany

Tel: +4976138510

Fax: (+49)761/3851666

Check-in from 15h00

Check out up to 12h00

  • 4 :  Europaplatz

  • LINIE 5 :  EUROPAPLATZ

  • By plane

    BADEN BADEN At 90km / 56.25 miles

  • By plane

    MULHOUSE At 70km / 43.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 90km / 56.25 miles

  • By helicopter

    FLUGPLATZ FREIBURG At 5km / 3.13 miles

  • By car

    FREIBURG MITTE At 8km / 5 miles

  • By car

    FREIBURG NORD At 8km / 5 miles

  • By car

    FREIBURG SÜD At 10km / 6.25 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.99752, 7.854613

Our accommodation(s)

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two children On request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 single bed standard room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Family Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE FLAVE

Non contractual photo

Due to the current legal regulations, "The Flave" is currently closed.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 140

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,777 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,116 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great Find

Customer review rating 5.0/5

Susan B. Couples - 19/10/2020 Confirmed reviews ALL

Great hotel, centrally located in the old part of Freiburg with parking below the hotel. We had a lovely corner room with balcony looking over the Cathedral. Spotlessly clean, great bed and linen and staff could not have been more helpful including recommending and booking for us dinner in a nearby Stubli which was excellent. We will definitely be using this as a stopover again.

Dear Steven, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Well located

Customer review rating 3.0/5

Arnaud V. Solo - 14/10/2020 Confirmed reviews ALL

Well located, room size was fine. Just a very strong smell in the the room which is not very nice. Window was opened at my arrival probably to make this strong smell going away. Once I closed the window it became annoying.

Dear Arnaud, Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will certainly reinforce the level of cleanliness with our housekeeping team as we understand that this is very important to us and for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great location

Customer review rating 4.5/5

Alison Couples - 25/09/2020 Confirmed reviews ALL

We enjoyed our stay in Freiburg, the location was perfect to explore the town. The room was nicely appointed and cleaned well. The bed was super comfortable as well!

Dear Alison, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfect location

Customer review rating 4.0/5

Elena Families - 01/09/2020 Confirmed reviews ALL

The hotel is centrally located; the room was ok-ish, nothing spectacular; the carpet needs a good cleaning, it was stained. The breakfast was fair, but it lacked sweets. Good covid measures. I felt safe. Overall: fair price.

Dear Andreea , many thanks for leaving your comments on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We take your suggestions and discuss them as a team. We hope you still felt comfortable. We hope we will be a part of your future travels. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfect location

Customer review rating 4.5/5

Alexandra Business - 25/08/2020 Confirmed reviews ALL

Compact fresh rooms with AC. However AC is really noisy. Lack of amenities, but it’s explained as COVID-19 measures.

Dear Oleksandra, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. All our rooms are fitted with high speed WLAN. This service is exempt of charges for our guests. Variation of the signal strength cannot be avoided. The technicians of our provider aquires a solution under high pressure. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

OK

Customer review rating 2.5/5

Vm Families - 16/08/2020 Confirmed reviews ALL

Convenient location. Mediocre hotel.

Dear Marcus, many thanks for leaving your feedback on here. We were happy to read about your experience. Sadly you were not satisfied with your stay. We would have liked to know more details in order to achieve an improvement. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Excellent location and service

Customer review rating 4.5/5

Anonymous Couples - 16/08/2020 Confirmed reviews ALL

We liked the location and the friendly service of the Mercure.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

excellent location, very clean and cozy

Customer review rating 4.0/5

Urusova I. Families - 15/08/2020 Confirmed reviews ALL

we only stayed over night, and found everything necessary for our stay . Hygiene was excellent, and we felt safe

Dear I., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It reassures us that you and your family felt safe. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good location. Room uncomfortably hot.

Customer review rating 3.0/5

Tracy Friends - 10/08/2020 Confirmed reviews ALL

Location great. Room was nice. Bed excellent. Coffee making facilities would have been good. The aircon was exceptionally poor. Hardly worked. Room was baking hot even with it on. Asked for a bottle of water on our second night and told we had to pay for it. Seems harsh.

Dear Tracy H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg Am Muenster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have checked the aircondition immediately and could fixe it for the new guests! Due to the actual pandemic rules we have removed everything from the rooms that could transfer the virus. Freshly desinfied water cookers you can alwys get at our reception ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Graf-Mathias General Manager
Customer review rating 4.5/5

Christian N. Business - 23/03/2020 Confirmed reviews ALL

Friendly staff, great room. Only quibble: Tea was not refilled once during the four nights, so after it was consumed, no new tea bags were provided at all. Why?

Dear Christian, many thanks for leaving your comments on here. We are very sorry that you were not satisfied. Please allow us to express our apologies We will certainly reinforce the level of attentiveness with our housekeeping team as we understand that this is very important to us and for our guests. Unfortunately, our hands are tied with wifi - our provider defines the log-in processes. But we understand you very well. We hope you still felt comfortable and we hope we can welcome you in the near future. Stay healthy Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great location, nice bar/restaurarnt

Customer review rating 4.0/5

Ryan Business - 20/03/2020 Confirmed reviews ALL

4th stay in hotel. Business trip

Dear Ryan, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. Please allow us to express our apologies for the not working USB plug. Of course we will check this immediately. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Stay healthy. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great Stay

Customer review rating 4.5/5

Andrew Families - 15/03/2020 Confirmed reviews ALL

Great stay again, room is almost perfect. Needs to have a fridge to get a 10. Everything is clean and tidy, staff friendly and breakfast good.

Dear Andrew, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. We hope you still felt comfortable. We hope we will be a part of your future travels. Stay heallthy. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

nice, centrally placed hotel

TripAdvisor rating 4.0/5

Richard P Couples - 27/09/2019 TripAdvisor review

A very nice hotel situated on the edge of the old town centre on the side of a small shopping mall and a short walk over a footbridge to a park leading to the hills looking over Freiburg. The room was quite large and a nice bathroom. Parking is under the shopping mall. The hotel lift goes down to the 1st level of the car park but this was full after 10am each day. On arrival mid afternoon there was plenty of space on level -2 but the lift from there brings you into the mall and the hotel entrance is hidden round a corner by the main road. We walked past it twice! The windows have the name of the hotel restaurant on them (sorry can't remember name) rather than "Mercure". On checking out the receptionist will give you a special cheaper PARKING RATE of €9.90 per day and pro rata for part days.

Dear Richard, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us so much. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great hotel in Freiburg

TripAdvisor rating 4.0/5

867bm Solo travel - 22/04/2019 TripAdvisor review

The hotel is located a couple of streets away from the cathedral, and about 20 minutes on foot from the train station. The rooms are well maintained, neat clean and quite spacious. Buffet breakfast has good selection and there are lots of eating places in town. Hotel staff friendly and helpful.

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Hopefully see you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good hotel with an unbeatable location in Freiburg

TripAdvisor rating 4.0/5

Sjur B Couples - 20/11/2018 TripAdvisor review

The Mercure Hotel Freiburg am Muenster holds good Mercure standard. We had a nice room with a good view of parts of the old town and a side view of the Cathedral. The location is unbeatable, on the outskirts of the old town and within very easy walking distance of all the main down sights and restaurants. Those arriving by car will appreciate the fact that the hotel is located above a public garage and the hotel offers some reduction on the price of parking. Those arriving by car should be aware of the environmental regulations; you will need a German Umweltplakette of adequate category. The hotel is currently under renovation and some common areas are still in progress, while some rooms are yet unavailable because of the works. However, the works seem to progress well and should not deter anyone from opting for this hotel. The staff is helpful and friendly.

Dear Sjur, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are happy about your understanding while the renovation - that's really kind of you. Thank you also for praising our staff in this way. We hope we can welcome you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

The best location you could find.

TripAdvisor rating 5.0/5

pennyserelea Solo travel - 08/10/2018 TripAdvisor review

The hotel is in the centre of the city, you feel that you can reach everything in few minutes. Rooms are clean and comfortable, people very friendly. This hotel is my favorite everytime I visit Freiburg.

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Your positive feedback makes us proud. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Pleasant and conveniently located hotel

TripAdvisor rating 4.0/5

ch2013 Friends getaway - 19/12/2017 TripAdvisor review

We stayed one night during the Freiburg Christmas Market. The hotel is very conveniently located, just 5 minutes walk to the cathedral and 10 mins to the Christmas Market. The room was clean and the breakfast buffet was copious. The waiting staff were super friendly and efficient. I can highly recommend this hotel!

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us in this way and your further recommendation. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Good location, that's all

TripAdvisor rating 3.0/5

Sandra S Couples - 29/09/2017 TripAdvisor review

Excellent location within 5 min walk of Alte Stadt, cathedral, city park, and the Scloss. Comfortable hotel, typical chain hotel with everything you need. You are paying for the location as nothing special to support higher cost. Breakfast is not included, neither is parking. Parking is conveniently located under hotel in safe public parking garage. Front desk efficient but the least friendly in all the hotels we stayed in during our visit. Hotel room was clean, no issues at all with accommodations provided. Straight forward, nothing special.

Dear Sandra, many thanks for leaving your thoughts on here. Unfortunately you were not satisfied with all the services and your stay. Please allow us to express our apologies for these inconveniences. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Comfortable stay in a lovely location

TripAdvisor rating 5.0/5

MarianneSWinchester Solo travel - 21/09/2017 TripAdvisor review

Hotel lovely and cosy on the inside - very good quality. Nice and clean. A very quiet night's sleep, which was great. A good location for all parts of the pretty city of Freiburg. I'd definitely stay here again.

Dear Marianne, many thanks for leaving your thougts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It was a pleasure to read your lovely feedback. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nice hotel with some not so great details

TripAdvisor rating 3.0/5

DeborahHockenheim Couples - 24/08/2017 TripAdvisor review

I am an American with permanent residence in Germany. I have an ID that I carry. I am only required to carry that within Germany. I do not have to carry a passport. However, and this was the first time I encountered this in 5 years, the desk clerk insisted I was required by law to produce a passport! That was ridiculous. Fortunately, due to a recent trip out of country, I had it, but that was so stupid. My shower head could not be tightened and it was very inconvenient to shower. Otherwise, it was a nice hotel with a good breakfast.

Dear Deborah, many thanks for leaving your thougts on here. All our employees of the reception have the instruction to note the passport (or ID Card number or drivers lisence number) in the registration form. This is not a handle of our hotel - rather lawmaking in Germany. Nevertheless we wouldn't like to annoy you. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

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