Mercure Paris Pont de Levallois Neuilly Hotel

When I checked in I was given a ground floor disabled room - I am not disabled. Then the bed in the room , which is designed for a person in a wheelchair was broken and could not be used or fixed. The staff looked at it like it was from outer space and refused to admit this was a disabled room although it clearly was with a metal bed and access bars in the bathroom. Then then agreed to move me to another Mercure hotel via taxi which they would pay. When I got to the next hotel the taxi driver demanded I pay. Very uncomfortable situation ensued on the street. Eventually he went back to the hotel to get paid but not the ideal start to a stay in Paris. The original hotel also informed me due to the error in the room that I would not need to pay at the second hotel. Although the second Mercure hotel was nice, small but suitable, I did get a bill at checkout which I paid. Altogether a very unhappy customer after this experience

Nice place to stay in the close outskirts of Paris not far from Arc de Triomphe . Rooms are small but very convenient Staff very helpful with a smile . Breakfast is very good with variety . There is no parking the hotel buy closely

Very nice and modern hotel in a quiet location. Staff was very polite and attentive. Facilities were clean and well maintained. Good breakfast offer.

It was a last minute booking after an Airbnb plan fell through, i was glad to see that the Hotel Mercure is a reliable hotel service. The staff was very helpful and kind, and I appreciate their help

Overall satisfied with the stay. The staff at the reception was very helpful and welcoming. Breakfast could've been better though.

Wonderful hotel. Staff was very helpful. Rooms were clean, large, beds very comfortable.

For a night stop, the experience was satisfactory and effective. Smiling personnel, quick service but rather low quality/price ratio

Friendly and helpful staff. Quick room service and the food was hot and delicious

All good - except to improve Breakfast availability after 730 am - many items already running down

All the staff I came across were professional and friendly. The hotel and rooms were clean, tidy and functional. Overall a very enjoyable stay.

The reception staff were super helpful; the hotel was clean, up to date and there was plenty of space. The breakfast was very good and my bed very comfortable.

Very new and modern Convenient Clean

Excellent

I booked 3 rooms with balcony but unlike the fact that we checked in very early, was appointed an inside room without any view. After complaining I got some explanation that the previous occupant did not check out etc... I in any case already paid for the room that i did not receive and any compensation was impossible because it was a prepay ?? ...Last but not least my room was extremely small and very humid - the whole carpet was totally wet. I have ~200 hotel nights a year and this was the worst stay in years.

This was my first trip to Paris and I am very glad that I chose your hotel. Close to the Congrese de Paris and neighborhood was very nice, quiet with good restaurants nearby. Also gym was close also.