Mercure Paris Pont de Levallois Neuilly Hotel

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Mercure Paris Pont de Levallois Neuilly Hotel

Customer review rating (ALL Rating) 4.6/5 393 reviews

ALLSAFE approved hotel

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Description

Hotel location

Mercure Paris Pont de Levallois Neuilly Hotel


92300 LEVALLOIS PERRET
France

  • STATION PONT DE LEVALLOIS:  275 53

  • PONT DE LEVALLOIS:  3

  • By plane

    ORLY At 26km / 16.16 miles

  • By plane

    ROISSY At 30km / 18.64 miles

  • By train

    SAINT LAZARE At 5km / 3.11 miles

GPS:48.894045, 2.278538

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Le Bar Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Paris Pont de Levallois Neuilly Hotel

100% genuine reviews from our guests

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ALL Rating  4.6/5  393 reviews

TripAdvisor Rating  4.5/5  90 reviews

Certificate of excellence 2022

Poor services and rude service

Customer review rating 1.0/5

Richard G. H. H. Business - Confirmed reviews ALL

I am a regular customer - the service experience has been diminishing and the latest visit was the worse. When I enquired about loyalty points linked to my account hotel manager was rude and dismissive. TV does not have cable channels so I was unable to watch football match. Breakfast quality is dwindling and food service in the evening is so bad with microwave meals I now rely on Deliveroo. How this hotel claims to be 4* is a complete farce makes a mockery of the rating system. It is at best a 2* ibis.

All went well

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Efficient friendly staff Good sized bedroom, very clean and well decorated Very convenient location

Customer review rating 4.5/5

Sophie Couples - Confirmed reviews ALL

Calm, well located. Easy check-in and out. Comfortable. Great breakfast.

quiet area, close to the metro station.

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

satisfied everything.

Good stay with a nice team

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice staff offering solutions when necessary

Excellent experience

Customer review rating 5.0/5

Kathy H. Families - Confirmed reviews ALL

This is the second time I have stayed at this Mercure property. The room is clean and fresh, quiet from any outside noise, and the bed is super comfortable. The staff is incredibly friendly and helpful. I feel like they are friends, even after just a day or too. Also, the breakfast is very good and convenient. Thank you.

Worst hotel of Paris

Customer review rating 1.0/5

Henrico M. Couples - Confirmed reviews ALL

This hotel is the worst I’ve ever slept. Room was in disrepair. I asked for a nice room and I got the worst. Our view was the wall of the neighbors. The radio was broken. Tv couldn’t change channel. Nightlight was broken. Shower floor sounds like it would break, toilet button was broken. Hairdryer wasn’t working. Night reception was absent all the time. Waited 30 min in the cold pouring rain for the receptionist to come back. He did not pick up the phone when needed. Staff during the day was not helpful and did not speak any word in English. We only had 1 pair of towels (1 big 1 small) for 2 people… However housekeeping was good. Room was clean, bed was made every day and got new towels every day. (But still 1 pair) Got charged twice for a glass of wine. 1 at the night it self, and 1 at checkout. No parking nearby!

Incredibly warm and hospitable staff

Customer review rating 5.0/5

Kathy H. Solo - Confirmed reviews ALL

I enjoyed my 6 night stay, with an immaculately clean room, a comfortable bed and pillows, and a nice bathroom. But most impressive was the friendliness and helpfulness of each and every employee! I enjoyed conversations, got advice on the neighborhood, and felt genuinely welcomed. Outstanding work!

Stay

TripAdvisor rating 3.0/5

general2021 Business - TripAdvisor review

My stay at the hotel had been acceptable but the experience of the Breakfast in the hotel was totally not up to the standard of the Hotel and in short it was far below my expectation even for a 2 Star hotel. If Breakfast is included on the package then you would least expect the hotel to serve Breakfast to there minimum standard.

The staff were friendly and helpful and the room comfortable and clean.

Customer review rating 4.5/5

Mary T. Solo - Confirmed reviews ALL

Great

100 percent “ Satisfaction “, of all aspects.

Customer review rating 5.0/5

Badri B. Solo - Confirmed reviews ALL

The most delightful staff, the most relaxing surroundings, and very well run hotel. From hygiene point of view immaculate and location perfect!

Dear Badri B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Pont de Levallois Neuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine NERFIE Duty Manager

Customer review rating 3.0/5

Ursula Solo - Confirmed reviews ALL

Very friendly staff. However, shower stall has a major flow. When showering, water is overflowing shower pan and makes its way all over the bathroom floor as well as adjacent carpet. Very uncomfortable to have wet feet while standing in bathroom as well as slippery floor. A simple fix such as a shower pan floor lip (plastic strip glued to shower pan with caulking) will alleviate this major flow thus keeping guess safe and more comfortable.

Extremly welcoming and helpful staff

Customer review rating 5.0/5

Olivier D. Business - Confirmed reviews ALL

I stayed two nights at the hotel and both days and nights, all the staff have have been extraordinary, smiley, nice helpful, always trying to go the extra mile for me.

Well located

Customer review rating 4.0/5

Philippe M. Business - Confirmed reviews ALL

Smooth booking. Quiet hotel

Well located and very good stay

Customer review rating 5.0/5

S. A. Solo - Confirmed reviews ALL

Convenient close to the metro station and the American Hospital of Paris

Dear A. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Pont de Levallois Neuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine NERFIE Duty Manager

Nice small Hotel

TripAdvisor rating 4.0/5

fortune2010 Couples - TripAdvisor review

Nice place to stay in the close outskirts of Paris not far from Arc de Triomphe . Rooms are small but very convenient Staff very helpful with a smile . Breakfast is very good with variety . There is no parking the hotel buy closely

limited

TripAdvisor rating 2.0/5

gsgsgs Business - TripAdvisor review

Staff was quite friendly, paid attention and was fast responding to questions. lobby was good to work/stay. the room was very small, the bed to short (i am average tall!), the small corner w the table is not comfortable nor well usable hence. bath (shower only) also small, normal design, clean.

Great service!

TripAdvisor rating 4.0/5

Tour18424008699 Families - TripAdvisor review

Great service with people engaged in a reconstructed environment with lightness and functionality. The box could have a whole door and thus offer more comfort. Its location in relation to the Subway is excellent and offers very good alternatives.

Dear Guest, First of all I would like to thank you to take some minutes to share your feed back after your stay in our Mercure Pont de Levallois Neuilly. Thank you for talking so nicely about our team. it is true that each of us is deeply involved in the success of your stay Waiting for the pleasure of your next visit

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