Mercure Paris Pont de Levallois Neuilly Hotel

A colleague and I arrived early evening at the hotel. The front door was closed we had to ring. A friendly lady told us that the doors are always closed - strange, but okay. Next she assigned rooms to us and although I am loyalty card member and made the reservation I got very small room (my colleague got a bigger one). Just a bed with a trail around it, a huge TV and the bath next to the door. The coffeemaker was in the wardrobe so there was no space to hang my suit. Bath was tiny, the shower a plastic cage and the lavatory had a strange shape that all your belongings permanently slip to the sink. The window opened to the emergency stairs, so no good option for anxious guests. The breakfast next morning was poor considering the price. The highlight was the front desk staff next morning (Laurent) who gave me an invoice with the wrong address - when I asked to change he became rude and blamed me that I didn't share my address. I'nm a loyalty card member, my address should be known. It took a while to convince him to change it but he showed me his unwillingness. Very bad service for a room price close to € 300. Never again.

When I checked in I was given a ground floor disabled room - I am not disabled. Then the bed in the room , which is designed for a person in a wheelchair was broken and could not be used or fixed. The staff looked at it like it was from outer space and refused to admit this was a disabled room although it clearly was with a metal bed and access bars in the bathroom. Then then agreed to move me to another Mercure hotel via taxi which they would pay. When I got to the next hotel the taxi driver demanded I pay. Very uncomfortable situation ensued on the street. Eventually he went back to the hotel to get paid but not the ideal start to a stay in Paris. The original hotel also informed me due to the error in the room that I would not need to pay at the second hotel. Although the second Mercure hotel was nice, small but suitable, I did get a bill at checkout which I paid. Altogether a very unhappy customer after this experience

Nice place to stay in the close outskirts of Paris not far from Arc de Triomphe . Rooms are small but very convenient Staff very helpful with a smile . Breakfast is very good with variety . There is no parking the hotel buy closely

Very nice and modern hotel in a quiet location. Staff was very polite and attentive. Facilities were clean and well maintained. Good breakfast offer.

It was a last minute booking after an Airbnb plan fell through, i was glad to see that the Hotel Mercure is a reliable hotel service. The staff was very helpful and kind, and I appreciate their help