Aparthotel Adagio la Défense Courbevoie 4 stars

Customer review rating (ALL Rating) 4.2/5 333 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A 5 min walk from the business district of La Défense

  • 10 min from Paris by train

  • Fitness room and indoor private parking

  • Close to the U-Arena stadium

  • 24-hour reception

Our accommodation(s)

Hotel location

Aparthotel Adagio la Défense Courbevoie

2-4 Place des Pléiades
92400 COURBEVOIE
France

GPS:48.893775, 2.25268

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  333 reviews

TripAdvisor Rating  4.0/5  113 reviews

Trying to operate a "4 star" on the cheap

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

People at the reception - all very helpful, nice attitude. Cleaning staff - one very nice, one behaved very poorly - and also I couldn't understand what she tried to speak, as her French appeared to be limited. The room was nice, but it had blood traces on the ceiling from smashed mosquitoes, and the first evening we found a cockroach in the kitchen. Annoying that for 2 people we had only 4 coffee pods and 2 toilet paper rolls; not enough trash bags, and an insistence throughout the hotel upon sorting trash but without providing enough bins and/or bags to separate out the trash. I was upset to learn in my next to last day of stay that the night shift at the reception are not permanent / regular Accor employees and that they cannot help with a late check out request. On the first evening in the hotel I asked for a late check out - meaning there were 4 days left before our departure, and there should have been enough time to inform us about the hotel policies regarding night shift personnel and late check outs. I was told that "we will see on the last day", only to be told that "the supervisor" phoned in and instructed no late checkouts to be offered, as the hotel was fully booked. This is the second time in a row that I stay in an Accor hotel in which people are very helpful and behave nicely, but I get to feel and observe that Accor is trying to do things on the cheap and is possibly under-investing in its properties. This is very disappointing to me and I will be considering my future stays, as Radisson has proven more pleasant at similar price points. By the way, for a full hotel of this size, you should start both elevators.

Dear Alexandru F., Thank you for taking the time to tell us about your experience . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer and if you did not feel confortable in our hotel it's because we failed on our mission. To explain ourselves because you deserve to know what is going on and what we made to make our services better: The elevator was currently unavailable not because of the cost but because of a technical issue that was solved one week ago. For the staff, we have hotel members but when they go on vacations or get sick, we have to find solutions and ask for an extra. We try to always do our best to find the best extras to serve you. In fact, he didn't understood the instructions for late check out. We always provide late check out when we can, but it happens that sometimes when we are full booked, make a late check out is not possible because maids can't to more rooms and usually late check outs are at the same hour of the check ins. As much as coffee that are gifts for the clients. Finally, we had an issue with your previous room and did not sell it during few weeks to treat it well. Again we apologize for this situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Know that when you need extra towels, toilet paper or something else , it will be possible for us to provide you during your stay the stuff even if we don't do cleaning this day. Sincerely, Joana- Deputy Manager.

Good location for business trip to La Defence

Customer review rating 4.0/5

Jaap-jan Business - Confirmed reviews ALL

Nice apartment for business trip to Paris La Defence.

Dear Jaap Jan W., We very much appreciate your comments regarding your stay. Regarding cleaning, in adagio's policy rooms are cleaned every 8 days, you stayed two days so cleaning was not made. Also, please know that if you want to clean the room even if you stay less than 8 days you can ! You just have to inform the reception and pay extra fees. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana- Deputy Manager.

Some good points, some bad

Customer review rating 2.0/5

Simon Couples - Confirmed reviews ALL

The good points Nice staff Quiet Well located for restaurants and supermarkets Clean Well thought out apartment, had everything you needed Bad points Old mattress, sagged in the middle Impossible to find in the dark Internet down for 2 days out of 7 Lift broken Fridge damaged Hoover stank

Dear guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio La Défense Courbevoie. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For internet problem outside of our control, we have made a lot of commercial gestures like offer breakfast, prestation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Adagio La Défense Courbevoie team

Expensive

Customer review rating 3.0/5

A.s. Business - Confirmed reviews ALL

Very expensive for what it offers

Dear Marinos Antonios S., Thank you for taking the time to tell us about your experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, if you want to tell us what really happend to see if it was done, it will help us a lot. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana- Deputy Manager.

Great

Customer review rating 5.0/5

Vanessa L. Business - Confirmed reviews ALL

The people in the reception was always the best, the hotel was clean, everything was great.

Dear Vanessa L., Thank you for taking the time to review your stay. We are thrilled to hear that you enjoyed the warm welcome from our reception team and found our hotel clean and comfortable. We look forward to welcoming you back soon. Joana DA SILVA - Assistant Manager.

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Other web-users rate our hotel

  • 222 reviews 8.7/10 Location
  • 329 reviews 7.4/10 Room
  • 276 reviews 8.5/10 Service
  • 12 reviews 5/10 WiFi
  • 139 reviews 6.7/10 Cleanliness
  • 103 reviews 6.4/10 Breakfast
  • 57 reviews 8.9/10 Vibe
  • 5 reviews 10/10 Wellness Area

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