Dear Mrs O., Thank you for taking the time to share your feedback regarding your stay at Mercure Paris Levallois. We have carefully reviewed your comments and sincerely regret that your experience did not meet the expectations of a four-star establishment. Regarding the lack of response to your emails, please accept our apologies. After investigation, it appears that your booking was made through a third-party website. Unfortunately, the messaging systems of these intermediaries do not always forward information seamlessly to our internal software. For your future stays, we strongly recommend booking directly through our official website or contacting us by phone to ensure your special requests are properly received. As for the financial formalities, the city tax is a legal requirement set by the local authorities based on the hotel's category. This information, along with the deposit policy, is transparently available on our website. We have also taken note of your comments regarding the room amenities. In our standard rooms, we provide one complimentary bottle of water, while our Deluxe rooms feature a full minibar. However, our reception team is available 24/7 to provide additional refreshments upon request. Finally, the issue with the welcome tray and the unreplenished milk is not up to our standards. We have immediately reported this to our Executive Housekeeper to strengthen our quality control procedures. We hope to have the pleasure of welcoming you back to provide an experience that fully reflects our commitment to excellence. Kind regards, Eminé - Front Desk Manager

Dear Sir C., A huge thank you for this perfect rating! We are delighted to hear that the size of our rooms and the quality of our amenities contributed to the success of your Parisian trip. Indeed, we are fortunate to be located in a quiet neighborhood while being very close to public transport and the iconic monuments of our beautiful capital. For instance, the Arc de Triomphe is just a 30-minute walk from the hotel, offering a pleasant stroll for our guests. The proximity of secure parking garages is also a feature that our guests particularly appreciate for exploring Paris with peace of mind. We look forward to welcoming you back to Mercure Paris Levallois during your next visit. Best regards, Eminé- Front Desk Manager

Dear Guest, Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. It is our aim to provide excellent service and a welcoming environment for all our guests. Best regards, BG - Hôtel Mercure Paris Levallois Perret

Dear Guest, Thank you for your kind words regarding our location and staff. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Hôtel Mercure Paris Levallois Perret

Dear Sir, Thank you for taking the time to share your experience at Hôtel Mercure Paris Levallois Perret. We are pleased to hear that you found your stay comfortable and appreciated our staff's helpfulness and courtesy. We sincerely apologize for the discrepancies you encountered regarding the amenities mentioned in your booking voucher. Your feedback regarding the absence of the mini bar and body moisturizer is duly noted. While we strive to provide a consistent experience, we recognize that variations can occur. It is encouraging to know that our team was able to assist you by accommodating your needs during your stay. We appreciate your understanding and are delighted that you would consider returning in the future. Your insights will help us improve and ensure a more seamless experience for all our guests. Best regards, Hôtel Mercure Paris Levallois Perret Babacar

Dear Sir, Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location, breakfast, and the efficiency of the air conditioning. However, we regret to learn about the challenges you encountered with your requests, particularly concerning the final invoice. It is important for us to ensure that all guest requests are handled with care and attention. We understand how crucial it is for you to have the correct information on your invoice for reimbursement purposes. Your comments regarding the responsiveness of our team will be reviewed to improve our service. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Hôtel Mercure Paris Levallois Perret

Dear MrsHackett, Thank you for your positive feedback. We are delighted that your stay met your expectations, particularly regarding our ideal location for business travel. It is a pleasure to know that our breakfast buffet as well as the welcoming nature of our team contributed to making your experience enjoyable. We hope to welcome you again during your next visit. Best regards, Eminé - Front desk Manager

Dear Mrs B., Thank you very much for your kind words regarding our staff and your overall experience at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of our beds and the quality of our breakfast. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. Best regards, Front desk Manager

Dear Sir R., We are delighted to read that the cleanliness of our rooms and the kindness of our team made your stay so positive. Knowing that our hotel served as a true sanctuary for you during this heatwave is particularly touching. We make it a priority to guarantee optimal thermal comfort and a warm welcome, especially when outdoor conditions are challenging. Your satisfaction is the greatest reward for our teams who work hard every day for your well-being. We would be delighted to welcome you back, perhaps in cooler weather, to let you experience another side of our hospitality. Best regards, Eminé - Front Desk Manager

Dear Matthew W., Thank you for your kind remarks regarding the comfort of our establishment as well as the friendliness of our team. Your satisfaction is our priority, and we hope to welcome you back very soon. Sincerely, Eminé - Front Desk Manager

Dear Sir S., Thank you for sharing your experience following your stay with us. It is a source of great pride for our entire team to read that their dedication and warm welcome made your stay comfortable, despite the layout of your room. We are aware that the size of some of our rooms reflects the historical and typical architecture of our neighborhood. This is why our staff is committed to "going the extra mile," as you so kindly noted, to offer an experience that transcends this constraint. Please be informed that we are currently in a transition phase towards a new brand. This transformation project includes a deep focus on optimizing our spaces and upgrading our amenities to provide our future guests with even greater comfort. For your next stay, please do not hesitate to contact us; we would be delighted to guide you toward our more spacious room categories. We look forward to welcoming you back to introduce you to the evolution of our hotel. Best regards, Eminé - Front Desk Manager

Cher Monsieur C., Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour. Nous sommes ravis que vous ayiez apprécié le professionnalisme de notre équipe ainsi que le calme de votre chambre située au 6ème étage. Comme vous l'avez pressenti, notre établissement est actuellement en pleine métamorphose. Nous regrettons sincèrement que les travaux en cours aient constitué un inconvénient durant votre passage. Nous mettons tout en œuvre pour limiter l'impact de ces interventions sur le confort de nos hôtes et nous vous remercions pour votre patience et votre compréhension durant cette phase de transition. Nous serions honorés de vous accueillir de nouveau une fois les travaux achevés, afin de vous faire découvrir notre nouvelle identité et de vous offrir une expérience sans aucun nuage. Bien cordialement, Eminé - Chef de réception

Dear Sir S. L., The entire hotel team would like to thank you for this review. We are delighted to read that our location and the comfort of your stay met your expectations. Your comment regarding the breakfast room is very much appreciated. In this regard, we are pleased to inform you that renovation work is currently underway to expand this area. Our goal is to provide you with a much more spacious and airy environment during your next visit, while maintaining the high quality of the products you enjoyed. Finally, thank you for highlighting the presence of our elevator! It is indeed an essential amenity for our guests' comfort, and we are glad it made your stay more enjoyable. We look forward to welcoming you back soon to experience our new facilities. Eminé - Front Desk Manager

Dear Mrs FOUCAULT, We sincerely thank you for this excellent rating. It is a true pleasure to read that the kindness of our team made the inconveniences related to our renovation work completely secondary. Your compliments are the best possible motivation for our staff, who strive every day to maintain a high standard of service despite the ongoing transformation of the establishment. We have also taken due note of your comment regarding the thickness of our towels. As part of our upscale move and our upcoming transition to a new brand identity, we are actively working on improving all of our bath linens. Our goal is to provide superior quality, more softness, and enhanced comfort to our guests very soon. We hope to have the pleasure of welcoming you back to show you our fully renovated rooms and our new comfort standards. Eminé - Front Desk Manager

Dear S. L., We thank you for your positive comments regarding your stay. We are delighted that our location met your expectations and that your experience was straightforward and pleasant. Best regards, Eminé - Front Desk Manager

Dear Mrs O. J., Thank you for sharing your experience and for this great 80/100 rating. We are delighted that our room renovations and the kindness of our team made your stay enjoyable. We sincerely apologize for the inconveniences encountered during breakfast. The toaster failure and the delay in replenishing the buffet do not reflect our usual service standards. Please be assured that our maintenance team has intervened and we have strengthened our organization to ensure a smooth buffet service, even during busy periods. Regarding our location, while we are set back from the immediate hustle and bustle to offer more tranquility, we are glad you were able to reach the Arc de Triomphe easily. For your next visit, please do not hesitate to ask our team for the best routes and transport options. We look forward to welcoming you back, Eminé - front desk manager

Dear Mrs D., It is a true pleasure to read that your business trip with us was a success. We are delighted that our warm welcome and the comfort of your room contributed to a pleasant stay. I would like to personally thank you for your specific suggestion regarding our breakfast vegetable selection. Maintaining a healthy balance is a priority for our frequent travelers, and adding cucumbers, radishes, and fresh salad is an excellent idea. I will share this with our team to enhance our buffet offerings. We look forward to welcoming you back very soon and hope you will enjoy these new additions during your next stay. Eminé - front desk manager