Dear Sir B., Thank you for taking the time to highlight the quality of our hospitality. Knowing that you found our staff to be wonderful and friendly is a source of immense satisfaction for our teams. We sincerely regret that the temperature in your room disrupted your rest. As you correctly noted, we had already switched to heating mode due to the significant drop in temperature, which made the air conditioning unavailable. Regarding the windows, we wanted to let you know that you were staying in a room with a fire escape window; our front desk, which is available 24 hours a day, has a special security key that allows us to open them upon a guest’s request. We’re sorry this information wasn’t shared with you during your stay, as it would have allowed you to adjust the temperature to your liking. Rest assured that, effective immediately, we are enhancing our staff training to ensure this solution is systematically offered to our guests during periods of changing weather. We hope to have the pleasure of welcoming you back soon to provide you with a flawless experience. Best regards, Eminé - Front Desk Réception

Dear Sir L., It is a true pleasure to read such a detailed review. Thank you very much for this perfect rating and for highlighting the exceptional service provided by our team. Knowing that you found our staff "exceptional" is the greatest reward we could ask for. We are delighted that you enjoyed the peace and authenticity of our neighborhood in Levallois. As you rightly pointed out, it is an ideal alternative for those seeking a quiet, local atmosphere while remaining just minutes away from the heart of Paris via the metro. We place a high priority on our guests' comfort, so we are pleased that our bedding quality, the water pressure in our showers, and the reliability of our Wi-Fi contributed to the success of your four-night stay. While our hotel maintains a classic charm, we take great care every day to ensure that all facilities are perfectly maintained for your convenience. We look forward to welcoming you back during your next visit to the Paris area. Best regard, Eminé - Front Desk Manager

Dear Mrs. M., I sincerely thank you for your positive comments regarding your stay at the Hôtel Mercure Paris Levallois Perret. We are delighted to learn that you found our location pleasant and that our team welcomed you warmly. We are also pleased that our breakfast buffet met your expectations and that your room contributed to your comfort. We hope to see you again soon to renew the experience. Best regards, Eminé - Front Desk Manager

Dear Sir G., Thank you for sharing your feedback following your recent stay. It is with great pride that we read your praise regarding our staff. Your mention of "EXCELLENT" is the highest recognition for our team members who strive every day to provide impeccable service. As a Gold member, we understand your commitment to the quality of our services. Regarding the room upgrade, I would like to assure you that we make every effort to honor this benefit associated with your status. However, this is strictly subject to hotel availability at the time of check-in. During your stay, our high occupancy rate unfortunately did not allow us to offer you a higher room category, which we sincerely regret. Furthermore, we have taken due note of your comments regarding breakfast. We are committed to providing a varied selection for all dietary requirements. We already offer several vegetarian options such as falafel, potatoes, as well as a wide choice of fresh vegetables (cucumbers, carrots, tomatoes) and fresh fruit. Rest assured that your feedback helps us consider further enriching our buffet to better satisfy our vegetarian guests. We hope to have the pleasure of welcoming you back and fully regaining your confidence Best regards, Eminé - Front Desk Manager

Dear Mrs V. K., It is with great pride that we shared your feedback with our entire team. Thank you very much for your very encouraging words. We are delighted that the comfort of your room and the quality of our breakfast contributed to the success of your stay. However, what touches us most is your special mention of our staff. Knowing that their helpfulness and kindness were at the heart of your great experience is the greatest reward for us. We will certainly congratulate every team member for their daily commitment. We look forward to the pleasure of welcoming you back very soon for an equally memorable experience. Best regards, Eminé - Front Desk Manager

Dear Mrs O., Thank you for taking the time to share your feedback regarding your stay at Mercure Paris Levallois. We have carefully reviewed your comments and sincerely regret that your experience did not meet the expectations of a four-star establishment. Regarding the lack of response to your emails, please accept our apologies. After investigation, it appears that your booking was made through a third-party website. Unfortunately, the messaging systems of these intermediaries do not always forward information seamlessly to our internal software. For your future stays, we strongly recommend booking directly through our official website or contacting us by phone to ensure your special requests are properly received. As for the financial formalities, the city tax is a legal requirement set by the local authorities based on the hotel's category. This information, along with the deposit policy, is transparently available on our website. We have also taken note of your comments regarding the room amenities. In our standard rooms, we provide one complimentary bottle of water, while our Deluxe rooms feature a full minibar. However, our reception team is available 24/7 to provide additional refreshments upon request. Finally, the issue with the welcome tray and the unreplenished milk is not up to our standards. We have immediately reported this to our Executive Housekeeper to strengthen our quality control procedures. We hope to have the pleasure of welcoming you back to provide an experience that fully reflects our commitment to excellence. Kind regards, Eminé - Front Desk Manager

Dear Sir C., A huge thank you for this perfect rating! We are delighted to hear that the size of our rooms and the quality of our amenities contributed to the success of your Parisian trip. Indeed, we are fortunate to be located in a quiet neighborhood while being very close to public transport and the iconic monuments of our beautiful capital. For instance, the Arc de Triomphe is just a 30-minute walk from the hotel, offering a pleasant stroll for our guests. The proximity of secure parking garages is also a feature that our guests particularly appreciate for exploring Paris with peace of mind. We look forward to welcoming you back to Mercure Paris Levallois during your next visit. Best regards, Eminé- Front Desk Manager

Dear Guest, Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. It is our aim to provide excellent service and a welcoming environment for all our guests. Best regards, BG - Hôtel Mercure Paris Levallois Perret

Dear Guest, Thank you for your kind words regarding our location and staff. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Hôtel Mercure Paris Levallois Perret

Dear Sir, Thank you for taking the time to share your experience at Hôtel Mercure Paris Levallois Perret. We are pleased to hear that you found your stay comfortable and appreciated our staff's helpfulness and courtesy. We sincerely apologize for the discrepancies you encountered regarding the amenities mentioned in your booking voucher. Your feedback regarding the absence of the mini bar and body moisturizer is duly noted. While we strive to provide a consistent experience, we recognize that variations can occur. It is encouraging to know that our team was able to assist you by accommodating your needs during your stay. We appreciate your understanding and are delighted that you would consider returning in the future. Your insights will help us improve and ensure a more seamless experience for all our guests. Best regards, Hôtel Mercure Paris Levallois Perret Babacar

Dear Sir, Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location, breakfast, and the efficiency of the air conditioning. However, we regret to learn about the challenges you encountered with your requests, particularly concerning the final invoice. It is important for us to ensure that all guest requests are handled with care and attention. We understand how crucial it is for you to have the correct information on your invoice for reimbursement purposes. Your comments regarding the responsiveness of our team will be reviewed to improve our service. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Hôtel Mercure Paris Levallois Perret

Dear MrsHackett, Thank you for your positive feedback. We are delighted that your stay met your expectations, particularly regarding our ideal location for business travel. It is a pleasure to know that our breakfast buffet as well as the welcoming nature of our team contributed to making your experience enjoyable. We hope to welcome you again during your next visit. Best regards, Eminé - Front desk Manager

Dear Mrs B., Thank you very much for your kind words regarding our staff and your overall experience at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of our beds and the quality of our breakfast. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. Best regards, Front desk Manager

Dear Sir R., We are delighted to read that the cleanliness of our rooms and the kindness of our team made your stay so positive. Knowing that our hotel served as a true sanctuary for you during this heatwave is particularly touching. We make it a priority to guarantee optimal thermal comfort and a warm welcome, especially when outdoor conditions are challenging. Your satisfaction is the greatest reward for our teams who work hard every day for your well-being. We would be delighted to welcome you back, perhaps in cooler weather, to let you experience another side of our hospitality. Best regards, Eminé - Front Desk Manager

Dear Matthew W., Thank you for your kind remarks regarding the comfort of our establishment as well as the friendliness of our team. Your satisfaction is our priority, and we hope to welcome you back very soon. Sincerely, Eminé - Front Desk Manager