Novotel Paris 17 4 stars

Customer review rating (ALL Rating) 4.3/5 960 reviews

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Novotel Paris 17 - Image 1
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34 Av Porte d 'Asnières, 75017 PARIS, France

Description

Hotel extras

  • Executive rooms with a view of the Eiffel Tower

  • On-site catering available 7 days a week

  • 800m to RER C and Pereire metro station, bus outside hotel, T3B tram access

  • Paid and secure private car park (1.9m)

  • GREEN KEY certified

Our accommodation(s)

Hotel location

Novotel Paris 17

34 Av Porte d 'Asnières
75017 PARIS
France

GPS:48.891774, 2.301846

Telephone
Fax +33 1 44 40 44 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Carvi

Fancy a gourmet break? Our Bistro Carvi chef offers a fresh, colorful, seasonal cuisine. Try our selection of wines and our menu at any time in the bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  960 reviews

Customer review rating 3.5/5

Scott W. Couples - Confirmed reviews ALL

From check in the staff were extremely accommodating. The room itself was comfortable but was difficult to regulate the temperature. Breakfast was amazing. The evening meal at the restaurant did not live up to expectations. The surrounding shops made up for the restaurant quality. Overall a pleasant experience in a welcoming hotel.

Dear Scott, Thank you for your feedback regarding your stay at our hotel. I am pleased to hear that our staff made a positive impression and that you enjoyed our breakfast offerings. I regret to learn about the difficulty you experienced in regulating the room temperature, as our team strives to ensure a comfortable environment for all our guests. I appreciate your thoughts on the dining experience and will take them into consideration for future improvements. Best regards, Soufian - Bookings Manager

Customer review rating 4.0/5

Arnando C. Families - Confirmed reviews ALL

Totally was good.

Dear Arnando C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable. We look forward to welcoming you back to Novotel Paris 17 in the future. Soufian - Bookings Manager

Customer review rating 2.0/5

Ziyu M. Couples - Confirmed reviews ALL

The corridor smells awful and the room is dirty as well. No drinks or slippers provided,

Dear Ziyu M., I am sorry to hear about your concerns regarding the cleanliness of your room and the corridor. Our team is available 24/7 to assist with any issues, including room changes if necessary. Please do not hesitate to reach out to them during your stay. Soufian - Bookings Manager

Customer review rating 4.0/5

Lissa V. Business - Confirmed reviews ALL

Overall the experience was good. The hotel is in a great location, close to public transport and a shopping mall. The bed was comfortable but the room was too hot but this was immediately resolved by providing a fan.

Customer review rating 0.5/5

Elisabetta M. Friends - Confirmed reviews ALL

Stayed at the hotel for 2 nights, the neighbourhood is dodgy and didn’t make me and my family feel safe at all, rooms are average and definitely overpriced for what they offer, but what made my experience terrible was having my handbag stolen in the hotel lobby in the middle of the day, while retrieving the luggage I stored there for the day. My handbag was stolen by an individual who entered the lobby without being noticed, let alone challenged, by the receptionist sitting at the front desk, and left by the fire exit that wasn’t even alarmed. When I noticed my bag was gone, little to no support was offered me by the receptionist, I had to ask them more than once to check the CCTV for me, which they eventually did. In a situation of panic and distress I felt completely left alone by the hotel staff, and a brief email exchange with the hotel Manager the next day, made me understand they consider what happened to me and the fact that a thief entered the premises in the middle of the day, normal because the lobby is “a public space” and there’s nothing they could do to make their guests feel safe. I consider an hotel a safe space, where one should be able to feel protected, relaxed and at home but Novotel failed on all accounts and didn’t even try to make the situation better. Of course no compensation has been offered, but not even a glass of water when I was in distress. Avoid this hotel at all costs.

Dear Madam, We are sincerely sorry to read again about the theft of your handbag in our lobby and understand that this must have been a distressing experience. Please know that your concerns were taken seriously by out team. As previously mentioned in our email exchange, the hotel lobby is a public areas space where guests, visitors, and external individuals may circulate. Guests are therefore responsible for keeping their personal belongings under close supervision at all times. Based on available information and the CCTV footage that was reviewed, your bag was unfortunately taken while it was not being actively monitored. Regarding the fire exit, these are emergency exits, these are emergency exits and are not required to be continuously monitored, as their primary purpose is to ensure safe evacuation. The hotel fully complies with all applicable safety and security regulations. We would like to reassure all readers that our team followed the standard procedure in such situations including checking CCTVC footage and assisting the guest as requested. We also find it unfortunate that the hotel is being criticized for its pricing, especially as you indicated during your stay that you were satisfied with your experience. The rate for your stay corresponded to the standard price available at the time of booking and was accepted when the reservation was made. Additionally, the neighbohood surrounding the hotel is generally considered safe and regularly frequented by visitors and local residents. Finally, we note that this same review has been posted on multiple platforms. While we respect every guest's right to share their experience, we regret that presenting the situation in this way may give a misleading impression. We thank you again for your feedback and hope this clarifies the measures and procedures in place to ensure the safety and comfort of all our guests. Agathe - Room Division Manager

Other web-users rate our hotel

  • 454 reviews 8.1/10 Location
  • 713 reviews 6.7/10 Room
  • 703 reviews 8.3/10 Service
  • 12 reviews 6.4/10 WiFi
  • 349 reviews 7.6/10 Breakfast
  • 334 reviews 6.9/10 Cleanliness
  • 186 reviews 6.5/10 Food
  • 123 reviews 5/10 Value

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