Novotel Paris 17 Hotel 4 stars

First five minutes - Issued key to room, when up to the floor, elevators doors open and without leaving the lift I see a few empty beverage bottles strewn about the hall, a few dirty plates, a red sauce on the baseboards (which remained there the entire week) and then I was hit by disappointment to realise that this mess was in front of my room. Eventually, I pull a chair out to find stains in the shape of a human buttox - either from sweat or ? There were further stains on the chair too which I would also like to forget. The couch in the room had split seams. I kept leaving the chair out hoping that it would be cleaned or disappear but it didn't. Staff just kept putting this filthy thing back under the desk. The bottles and the plates disappeared in approximately 20 hours after I arrived yet the red sauce of some sort just stayed there on the baseboard; it was hard to miss frankly. I got the impression that staff just does what is required and does not go that extra mile or even take that extra step to keep the hotel in shape.

The receptionist should bear in mind that the customer comes first! No matter what. Check in was horrible She left us at the reception and asked me to fill the forms and leave them on her desk. I didn't want to leave my PII on her desk just like that so I decided to wait for her to come back but I waited and waited and waited until I got tired. She gave us No information about the hotel, the city, nothing! That was messed up.

Well situated with a bus stop across the road from the hotel and tram station a three minute walk away. Think the hotel needs to replace its dish washing machine as some of the cups and plates were not 100% clean.

Very clean and spacious room, the only thing we didn't enjoy was that the cleaning staff would come knocking on the door very early. Besides that we were very happy with our stay at this hotel.

Dear Sir/Madam, Thank you for hospitality, everything thing was wonderful! My wife came for IMCAS Congress, so hopefully, we will come next year to you hotel again. Just one not esential issue I would love to share with you . We spent 4 nights at the Hotel , so when my wife was in the congress I stayed at room with our 3 y.o. child. One one day from those 3 was without rain so I can nor even get out . A room service came at the same time all days when a child has an afternoon sleep, so bed linen wasn't changed at all. I just gave to room service a garbige and asked for a towels. One day When I got out with a child I kindly asked reception stuff to call a room service , that said that they can not to promice and rooms service come during the day.... and they again come when we already back and child went to sleep. It's actually Ok , but child some time to pee out side of the pampers and I believe that it is possible was to consider this situation and sen us service during a morning hours at list ones.. But again , beside that every thing was exelent. Best Regards, Konstantin

Very efficient check in out procedures. Staff v helpful

Friendly and helpful staff, good location, clean rooms.

Had a great sleep and a super breakfast. What else can you expect?

within walking distance of work address; no noise from peripherique

INCREASE STAFF FOR BETTER SERVICE.

Excellent

Check in staff was good. Spacious rooms. Good breakfast. Rude staff at hotel restaurant/bar (the older one) did not want to provide us welcome drinks for 3 persons. He said it has to be for 2 persons even if I booked a room for 3 persons. He was very rude and sent me back to reception. It happened at night on the first day of my arrival. The second (the younger) restaurant staff person was good and provided us with the 3 drinks (after my visit to reception).

Location is good. Staff don’t speak english so well. Breakfast is basic.

Quick easy check in and out. A bit noisy

From check in until Check out the experience was again great. Great welcome upon arrival and even received a room upgrade (thank you Novotel team !) The room was perfect, nicely clean, refreshments, coffee and a nice attention for the New Year. I will toast to your health. I like to mention the room service that I used twice for dinner that was exceptional !! Looking forward to see you all again soon Danny