I'm an Accor Platinum member. I'm normally lodged in the IBIS Nanterre because is close to my office but when my wife comes with me we like to be lodged in Novotel 17. Maybe this will be the last time. I had an awful experience with a receptionist named Shamira. I've been travelling around the world for almost 40 years (I've been working always in big multinationals), I've never been treated so bad as the lady treated me. She lacked of type of respect against me (the customer), she was extremely aggressive and arrogant. The reception is the image of the hotel and having this kind of person is destroying completely the really good things that this hotel has.

Novotel 17 location is best and convenient. Also service of the hotel staff was good. In breakfast we didn't found vegetarian option. So they must have to arrange the same. Rest overall experience is good. Thank you

Nice stay, staff were very helpful and room was clean. We miss some personal stuff that we use to have in the room like pencil, soap, head cap,…. Thank you

Dear Sir/Madam, The purpose of this email is mainly to help you to improve your service. We stayed at your hotel in Paris. We had booked two rooms for four nights to spend some holidays with our daughters in Paris. First of all we would like to highlight the warm welcome of the lady in reception in the first evening. Super. However, the first night, in the middle of the night (3:30 am) the window room broke. It was windy and the two windows opened. Our daughter of 10 years old and my husband were sleeping in that room. It was a shock. In the room next door we also woke up because of all the noise they were doing next door trying to close the window. The hotel personnel took long time before they showed up. My husband was desperate because cold wind was coming inside the room. The hotel personnel was unable to repair the window and the put my husband and daughter in another room for smokers. The room smell was awful and even the water bottle in the fridge was open and half empty. Nasty experience at 3:30 am. They slept very bad. Also me, next door with my other two daughters because of all the noise. Next day no one from the hotel apologised. NO ONE. When we came back in the afternoon after our visit to Paris we saw that only one of the windows was repaired but not the second one. In summary, we wanted to make you aware of the poor maintenance in the hotel, plus poor service from your personnel (except the super friendly lady at reception from the first evening). I would recommend to do a better maintenance and cleaning of the hotel. Apart of what I have written above, we noticed that the doors are loosing their painting, cigarettes were laying on the corridor for four days, the carpet rooms are really dirty (try to walk for one hour with clean socks on your room)... I really hope this email helps you improve. Please understand it as a constructive critiscm. Kind Regards, Silvia R.

Ok

Good Hotel, stay there several times, as an old technical department employee in a hotel in Amsterdam, I have the following comments, toilet seat in room 427 and on the first floor near the halls is loose and water runs continuously. And room 427 bathroom ceiling needs a new strip, and descale the rain shower

You charge me twice. At the time I booked the room on 29th September, & when checking out on 9th October. please refund immediately. when checking out I asked the staff to check that I paid already, but they asked me to pay again. what kind of control are you doing ? very sad this happens.

Over all satisfied Usual Novotel hotel

all good, though charging us for breakfast we didn't have was a surprise, which was luckily quickly corrected

As this was my first trip to Paris I do not have a good comparison but overall that is a very average hotel given the price. The hotel is small, brown-in-brown, the breakfast is average. Additionally: The Service seems to replace towels EVERYTIME, although I followed the instructions in order NOT to have them removed - they do not care Checking in online I was asked for the invoice address and I provided - neverthless the address printed on the invoice was a different one Also checking in online I got confirmation that "my keys would be ready" - bah..... I had a check-in procedure as usual and they were not aware of any of it Also I was stating at booking that I wanted to have a "quite room" but still I got a roadside-room with the traffic running all night... Also the Service did not even wait until I asked them to enter - they just knocked, opened the door immediately and stepped in Would not necessarily recommend this hotel unless the location of the hotel is "needed"

It is our first time in Paris and arrived late. When we got to the hotel, Dustin in the reception welcomed and accommodated us in the check in swiftly. We were able to rest right away. He also taught us where and how to go to tourist places around the city. Breakfast is really good and filling. All the staff at the restaurants were really nice. Will definitely stay here again when we go back to Paris!

Everything was good except the restaurent staff down , very horrible attitude and also room service horrible, if you want plates etc you have to go and get it yourself . And when we go to ask for plate, the staff has a rude attitude and inform to wait as he is busy with food orders.

Good hotel but improper room plan. Separate WC and bath/shower room. Wash basin in bath/shower room. Very inconvenient to use WC, then come out of WC room, then enter bathroom to wash your hands. If another member using shower room, then keep waiting outside to wash hands.

After our tour, I went back to Novotel as I extended my stay in the city. I used Novotel hotels in the past, and this experience did not disappoint. The room was clean, well equipped, and secure for a solo traveller. The staff were all helpful and they made sure that I had everything I needed. It’s a bit far from the city center but there is a bus stop right outside and a tram stop a few meters away so there is easy access to public transportation. Special thanks to Shamira at reception who was such a big help to me.

I stay frequently in the Paris 17 Novotel. As my office is nearby, it becomes like a second home.The staff is always most friendly and tries to make your stay as nice as they can.They listen to the customer and try to meet the small requests that just make that difference in your stay.Thank you all for the great service you offer every time !!Danny