Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,105 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,105 reviews

Customer review rating 2.0/5

Ravi S. Business - Confirmed reviews ALL

Dear Ravi, Thank you for your honest feedback. We are grateful you highlighted the direct connection to the Melbourne Convention & Exhibition Centre as a strong point during your business trip. However, we sincerely apologize that your experience fell short in several areas. We understand that the state of your room, limited breakfast and vegetarian choices, the issue with water access for making beverages, and the way you felt treated by some staff members were disappointing. We deeply regret if you experienced concerns relating to your comfort or the overall hygiene, as our team is committed to upholding a high standard for every guest. Your comments about the sustainability measures and overall cleanliness are especially valuable to us. Nonetheless, we appreciate your positive mention of Abhishek at reception and your recognition of the ALL Accor loyalty program, both of which are very important to us. We hope you will consider staying with us again in the future. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

Dear Paul, We appreciate you letting us know about your recent visit. We are so pleased you found the service to be excellent during your weekend stay with us. Our team is dedicated to making each guest feel special, and it is wonderful that you felt acknowledged for your loyalty as an Accor Plus Gold member. You mentioning a spotless room really means a lot to us, and we are happy that both the welcome drink and amenity lived up to your expectations. We also value your comments about our restaurant, and it is great to know you enjoyed the good value on offer. Having guests like you return is always the best compliment we can receive, and we are delighted to hear your overall experience keeps improving with each visit. We would love to have you return in the future. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Billy B. Business - Confirmed reviews ALL

Dear Billy, Thank you for positively reviewing your visit. We are glad you enjoyed your time at our hotel. Our team is happy to know you had a pleasant stay and appreciated the convenient location. It is great to hear that you enjoyed the food options during your visit. We always aim to offer quality and variety for all our guests. We value being close to the Melbourne Convention and Exhibition Centre and the DFO shopping centre, making it easy for guests like you to enjoy your business trip. Our team appreciates your perfect recommendation. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Kuo-feng H. Business - Confirmed reviews ALL

Dear Kuo-Feng, We appreciate you sharing your comments with us. We are delighted that your stay on one of our top floors provided a peaceful atmosphere and a beautiful view over the city. When our guests find their rooms comfortable and enjoy a restful sleep, it truly encourages us. We are also pleased that our bed met your expectations and our team could provide you with a smooth, rewarding booking experience, especially as a Gold member using your complimentary night. Knowing that our ALL Accor membership added value for your visit and that you would recommend both our hotel and the loyalty program to others is wonderful feedback for us. Although your trips sometimes involved a wait due to busy lifts, we appreciate your patience and hope the quietness and outlook from your room helped make your journey worthwhile. The last steps up from reception to the room can be a bit longer during busier times, and we thank you for your understanding. We hope that we have the pleasure of welcoming you back. With very best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Dawes B. Business - Confirmed reviews ALL

Dear B., Please accept our sincere thanks for this kind feedback. We are thrilled you enjoyed your stay at Novotel Melbourne South Wharf. Our team strives to keep every space spotless and deliver a welcoming atmosphere, so it is wonderful to hear this stood out for you. We are delighted you valued our convenient location, practical facilities, and the positive energy throughout the hotel. Our staff takes pride in greeting guests warmly during every visit around the lobby and elevators. We would be delighted to welcome you back on another occasion. All the best, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 1,889 reviews 9.1/10 Location
  • 2,369 reviews 8.1/10 Room
  • 2,213 reviews 8.7/10 Service
  • 50 reviews 4.1/10 WiFi
  • 1,008 reviews 8.4/10 Cleanliness
  • 530 reviews 6.4/10 Breakfast
  • 462 reviews 4.8/10 Value
  • 359 reviews 8.8/10 Vibe

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