Dear Pauline, Thank you for taking the time to share your thoughts. We are thrilled that you found our location so convenient for your stay. Being directly across from the DFO shopping centre and connected to the Melbourne Convention & Exhibition Centre makes it easy to explore the best of South Wharf. Our team was delighted to help with the changes you needed, and we are glad the process felt smooth and stress-free for you. It means a lot that you noticed their understanding during a difficult time. We are also pleased you appreciated the comfort and cleanliness of your room. Our housekeeping team works hard every day to keep every space fresh and welcoming. The entire team looks forward to seeing you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Andrew, Thank you for choosing us. We are delighted that you enjoyed our great location and found your stay comfortable. It is wonderful to hear that our front of house team made such a positive impression during your visit. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear James, It was a pleasure to receive your kind feedback. We are delighted that our team made you feel so welcome every time you entered and left the hotel. It is wonderful to know you felt completely at ease during your stay with us. We are also glad you appreciated our flexible check-in times, as we want your arrival to be as smooth as possible. We would love to have you back. All the best, Novotel Melbourne South Wharf Team

Dear Kathryn M., Thank you for letting us know your impressions. We are thrilled that you found our team so warm and attentive, especially Oil and Heni. It means a lot to us that their thoughtful service made such a positive impression on your stay. We are also glad you enjoyed the comfort of your room and the lovely view over the city. Knowing that your booking process was smooth and that Heni helped you plan ahead reassures us that we are delivering the kind of care our guests deserve. Our hotel is designed to offer a relaxing escape, and we are happy that every part of your experience felt easy and welcoming. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Dear Daniel, We appreciate you letting us know about your recent visit. We are pleased that our location worked so well for your business needs, with direct access to the Melbourne Convention & Exhibition Centre and the DFO shopping precinct right across the way. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your loyalty as a Gold member is valued, and we regret that the recognition you deserved was not offered proactively. Our team should have extended your upgrade without hesitation, and we are equally sorry that your welcome drink and amenity fell short. Your feedback on the breakfast offering and the internet speed has been noted, and we appreciate you bringing these details to our attention. Nonetheless, we are glad that your short visit served its purpose and that you found our position in South Wharf convenient. We all hope we have the pleasure of seeing you again. Best regards, Novotel Melbourne South Wharf Team

Dear Gee v. d. , We appreciate you letting us know about your recent visit. We are delighted that you enjoyed the beautiful view from the 26th floor, along with the daily room service and the great buffet breakfast. We are also pleased that you found our conference access convenient and appreciated the variety of nearby dining options. That said, we are truly sorry that some aspects of your stay did not meet your expectations. We regret the long wait you experienced at our restaurant and understand how frustrating that must have been when you needed a quick meal. Our team is always available on site to help resolve such situations promptly. We also note your wish for extra in-room conveniences like snacks, a freezer and a microwave. While our apartments on the 26th floor do offer kitchenettes, our standard rooms come with a mini-refrigerator and tea and coffee making facilities for your comfort. Nonetheless, it is wonderful to hear that you plan to return. We are glad that your overall stay left a positive impression and that our location worked so well for your business trip. We do hope to welcome you back for an improved experience. Best wishes, Novotel Melbourne South Wharf Team

Dear Lisa, We are grateful for the time you took to review your recent visit. We are delighted that you find our location so convenient and that our cleanliness standards continue to meet your expectations across your many stays. It is wonderful to know that our team’s service added to the enjoyment of your mother-daughter trip to Melbourne. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We deeply regret the disturbance caused when a member of our housekeeping team entered your room without knocking, especially given the discomfort this caused your daughter. Our team should always respect your privacy, and we have shared your feedback with them. We also acknowledge your comments about the loyalty points process and the internet access details, and we are sorry these were not clearer. Our front desk team is always happy to walk you through connecting to our complimentary high-speed WiFi, and they can explain how your ALL points work at any time during your stay. Nonetheless, we are pleased that you continue to choose Novotel Melbourne South Wharf for your visits, and we truly value your loyalty as a Classic member. Our location, directly across from the DFO South Wharf and with direct access to the Melbourne Convention Centre, makes us a great base for exploring the city. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Novotel Melbourne South Wharf Team

Dear Asena, We appreciate your thoughtful review. We are thrilled that you found our team so accommodating and approachable during your business stay. It means a lot to us that every staff member you encountered left such a positive impression. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Dear Lincoln, Thank you for sharing such a valuable review. We are delighted that our restaurant manager was able to turn your first night around so quickly. We are also glad you appreciated the daily refresh of your room, and it is wonderful to know our new bar team member made a great impression during your stay. However, we are sorry for the initial difficulty you faced with a restaurant staff member. Our team always aims to resolve matters on the spot, and we are pleased the manager on duty could address this for you. Nonetheless, your kind words about the team mean a lot to us. We are especially proud of the care our staff show, and we will make sure the restaurant manager and the bar colleague receive your recognition. We all hope we have the pleasure of seeing you again. Best regards, Novotel Melbourne South Wharf Team

Dear Danica, Thank you for sharing your opinion about your time with us. We are truly sorry to hear that several aspects of your stay fell short of the experience we strive to deliver. Discovering an item left behind by a previous guest and encountering shortcomings in the bathroom are not reflective of our daily housekeeping standards, and we regret the impression this left. Our team is always available to resolve such matters promptly when they are brought to our attention on site. We also acknowledge your comments about accessing the hotel. Our reception is located on level 5, and from there a second lift takes guests to the accommodation floors, a layout that can feel less direct on first visit. We hope that we are able to offer you an improved experience in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Honey, We appreciate you bringing your concerns to our attention. We are delighted that our concierge and reception team stood out during your stay, and that the water pressure met your expectations. That said, we are truly sorry that so many aspects of your visit did not meet your expectations. Your experience with the phone system, the parking information, the breakfast quality, and the way you were made to feel at the restaurant were clearly disappointing, and we deeply regret that. The shortcomings you noted with the bed, the shower, and the amenities availability are matters we have taken on board. Finally, your recognition of the concierge who assisted you with luggage and local directions means a great deal to us. We hope we can provide you with an improved stay in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear John, Thank you for choosing us and for sharing your review. We are delighted that you found your room comfortable and spotlessly clean. It is wonderful to hear our reception team made such a positive impression, and we are glad our front desk staff handled the billing adjustment thoughtfully at check-out. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the long wait you and your son experienced at Mr Carpano and that your drinks order was overlooked. Our dining team is usually known for attentive service, and we have shared your comments with them to ensure they are mindful of every guest’s experience. Nonetheless, we are pleased that the rest of your interactions with our team were so enjoyable. Our staff genuinely care about making every stay welcoming, and they will be happy to know their efforts stood out to you. Thank you again; we hope that you will return. All the best, Novotel Melbourne South Wharf Team

Dear L., Thank you for taking the time to share your thoughts with us. We are so glad our staff made your conference easy, with attentive service and endless coffee. We note your thoughts on pricing and appreciate you sharing them. Finally, it is rewarding to hear that our breakfast and coffee team made a difference for you. We hope to welcome you back soon! Best regards, Novotel Melbourne South Wharf Team

Dear Melissa, Many thanks for your valuable feedback. We are delighted that you found our rooms so comfortable and beautifully presented. Our team takes great pride in creating a welcoming space, and we are glad it made your business trip more enjoyable. Even so, we are sorry that the connectivity and phone service fell short during your stay. We offer complimentary high-speed WiFi throughout the hotel and our reception team is always available to help guests get connected smoothly. Nonetheless, we are thrilled that our staff made such a positive impression with their friendliness and helpfulness. We know how much that matters when travelling for work. We all hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Patakakis, Thank you for sharing such a valuable review. We are delighted that you had a comfortable stay and that our team made a great impression on you. Even so, we are sorry that your check-in took a little longer than expected. Our front desk team works hard to welcome every guest promptly, and we will keep your feedback in mind. Nonetheless, it is wonderful that you enjoyed the overall service throughout your visit, and we are glad our hotel provided the comfort you needed for your business trip. We hope to have the pleasure of welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Pavithra D., Thank you for your positive feedback. We are delighted that our front desk team made such a warm impression on you. It is wonderful to know they were able to secure a room with a great view, and we are glad you found the city vista so enjoyable. Our location, just steps from the Melbourne Convention Centre and the DFO shopping precinct, makes it easy to explore the city, and we are pleased that worked well for your trip. We also appreciate you noticing the door signs that let guests communicate their housekeeping preferences. It is rewarding to see these thoughtful touches resonate. The lighting options in the room are designed to let you set the perfect mood, and we are happy you enjoyed that flexibility. We hope that you will stay with us again many more times in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Karenza, We are delighted that you had a great stay with us while attending your conference. Our team takes pride in keeping our rooms spotless, so it is wonderful to know you found everything clean and comfortable. We are also pleased you enjoyed our breakfast and appreciated the gluten-free choices available. That said, we are sorry that the evening dining options did not fully meet your dietary needs. Our restaurant, Mr Carpano, does offer gluten-free options on its menu, and our team is always happy to help guests find suitable dishes. Nonetheless, our location right across from the South Wharf DFO and with direct access to the Melbourne Convention Centre makes us a convenient choice for business travellers like yourself. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Novotel Melbourne South Wharf Team

Dear Brian, We appreciate your candid feedback; thank you. We are delighted that Georgia and the restaurant manager left such a positive impression and that our location worked well for you. Still, we are sorry that the bed did not provide the comfort you have come to expect. Our team would have been glad to help resolve this during your stay. Nonetheless, we are pleased you found our South Wharf setting convenient for your business trip. We all hope we have the pleasure of seeing you again. Best regards, Novotel Melbourne South Wharf Team

Dear Lorraine, Thank you for your positive feedback. We are delighted that our team made you feel so welcome throughout your stay. It is wonderful to know that you found your room both comfortable and clean, and we are pleased you enjoyed a restful visit with us. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team