Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,968 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,968 reviews

Customer review rating 5.0/5

Jackie E. Solo - Confirmed reviews ALL

This was my 2nd stay at the Mercure Southbank. The rooms are well priced and the location was perfect walking distance to the city, gallery, shopping etc.

Dear Jackie, Thank you for sharing your wonderful feedback following your second stay at Mercure Southbank Melbourne. We are thrilled to hear that you continue to enjoy our convenient location, comfortable rooms, and seamless booking experience. Your loyalty and kind words about our team and facilities mean a great deal to us. It’s always a pleasure to welcome returning guests, and we’re delighted to know that your stay was so positive. We look forward to welcoming you back again soon for another enjoyable experience. Warm regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 5.0/5

Dennis M. Couples - Confirmed reviews ALL

We enjoyed 4 wonderful days..All staff were friendly and helpful 😀 😊 🙂

Dear Dennis, Thank you for sharing your feedback following your stay at Mercure Southbank Melbourne. We’re thrilled to hear you enjoyed your four days, appreciated the views, and found our team friendly and helpful. We also thank you for noting your observation about the bathroom exhaust—your comment has been shared with our team as we continue to look at ways to enhance guest comfort. We look forward to welcoming you back to Mercure Melbourne Southbank in the future. Kind regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 4.0/5

Cindy K. Business - Confirmed reviews ALL

Good stay we did find that our Bathroom products shampoo and body wash were not replaced and also our tea and coffee. That tiles in the bathroom were scuffed and the Bathroom could have been better cleaned.

Dear Cindy, Thank you for taking the time to share your feedback following your stay at Mercure Southbank Melbourne. We’re glad to hear you found our location convenient and enjoyed using the Accor ALL App for booking. We sincerely apologise that your bathroom amenities were not replenished and that the cleanliness and condition of your bathroom did not meet your expectations; this does not meet the standard we strive for here at Accor. Your observations regarding scuffed tiles and the replacement of tea and coffee have been shared with our housekeeping team to ensure these areas are addressed promptly. We truly appreciate your detailed feedback, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations. Kind regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 5.0/5

Alison R. Friends - Confirmed reviews ALL

This was our 3rd stay. We love the location. And the improved restaurant and bar is excellent

Dear Alison, Thank you for taking the time to share your feedback following your third stay at Mercure Southbank Melbourne. We’re delighted to hear you enjoyed our location and the improvements to our restaurant and bar. We also appreciate your note regarding the shower — this is a known issue, and we are actively addressing it as part of our ongoing room maintenance program to ensure a consistently high standard for all guests. We truly value your loyalty and feedback and look forward to welcoming you back for an even more comfortable stay in the future. Kind regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 4.5/5

Marianne G. Solo - Confirmed reviews ALL

Excellent

Dear Marianne, Thank you for sharing your positive feedback following your stay at Mercure Southbank Melbourne. We’re delighted to hear you enjoyed our location, the comfort of your room, and our breakfast selection. Your review of our team is greatly appreciated and will be shared with them. We look forward to welcoming you back to Mercure Melbourne Southbank for another excellent stay. Kind regards, Front Office Team Mercure Melbourne Southbank

Other web-users rate our hotel

  • 1,730 reviews 9.8/10 Location
  • 2,028 reviews 6.1/10 Room
  • 1,544 reviews 6.8/10 Service
  • 27 reviews 7.2/10 WiFi
  • 886 reviews 5.4/10 Cleanliness
  • 478 reviews 6.9/10 Breakfast
  • 19 reviews 0.6/10 Wellness Area
  • 17 reviews 0.3/10 Pool

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