Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,925 reviews

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Mercure Melbourne Southbank - Image 1
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Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,925 reviews

TripAdvisor Rating  4.0/5  8,182 reviews

Good location

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Barely any PowerPoints in the room and when I called reception I was told I should have asked for a room with them! I asked for room service and was told that I had a do not disturb sign on the door which is not true. Had to remind reception after three hours that I needed towels. After previous guest they didn't top up the condiments and why advertise a queen bed when it's two single beds pushed together.

Dear Angie C., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eden

Good location, but room service is disappointing

Customer review rating 0.5/5

Sarah Business - Confirmed reviews ALL

When I enter the room, trash from the previous customer is still there , food from the previous customer was still in the fridge, never experienced this in my life I'm not sure what room service there is.

Dear Sarah Y., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eden

Was disappointing

Customer review rating 2.0/5

Emma Friends - Confirmed reviews ALL

The staff and room was fine, however the advertising "Room Service" was disappointing. Firstly, Room service isn't having to go collect your food from reception. Room service is exactly that service to your room. Secondly when we went to order we were told that there was no chef on so we could only order a drink or bag of chips. We had been to a concert and instead of getting for on the way home we decided to order room service once back at the hotel. Had we been informed at check in we could of had the option of getting food elsewhere.

Dear Emma-Jane K., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eden

All our booking were badly mishandled

Customer review rating 0.5/5

Sara Friends - Confirmed reviews ALL

My husband James has sent a detailed email outline the many issues we had

Dear sara J., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eden

Good location, good stay

Customer review rating 3.0/5

Joyce D. Friends - Confirmed reviews ALL

Thought the check in process was not very efficient. I check in time was at 14h00 but our room was not ready until 15h30, the staff tried their best and did offer us a free coffee with apologies. I also felt the process of first checking if our room was ready, then only able to check in after that was just a waste of time and causes more delays. I was advised that my invoice would be emailed to me, but still have not received it.

Dear D. D., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eden

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Other web-users rate our hotel

  • 1,879 reviews 9.6/10 Location
  • 2,225 reviews 5.9/10 Room
  • 1,689 reviews 7.4/10 Service
  • 28 reviews 7/10 WiFi
  • 964 reviews 5.6/10 Cleanliness
  • 604 reviews 7.3/10 Breakfast
  • 11 reviews 1.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.