Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,957 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,957 reviews

Customer review rating 2.5/5

Yvette G. Couples - Confirmed reviews ALL

Customer service was lacking, rooms were outdated and not very clean especially bathrooms with mirrors dirty and urine on base of toilet Buffet breakfast lacked variety of hot breakfast foods For a 4 star hotel it was a disappointment considering the cost of the stay for 4 nights

Dear Yvette, Thank you for sharing your opinion about your time at our hotel. We’re sorry for the issues with check-in, room condition, and cleanliness you experienced. We’re addressing these with our teams and reviewing breakfast options based on guest feedback. Your comments on staff interactions will help improve our training. We certainly hope that we can welcome you back again. Best regards, Safia Cehic, Operations Manager

Customer review rating 3.5/5

Andrew M. Couples - Confirmed reviews ALL

Our stay was satisfactory however the bathroom floor was not clean and there were toe nail clippings on the carpet beside the bed. Amenities as in bed and shower were excellent.

Dear Andrew, We appreciate your feedback; thank you. We are pleased to hear that you found the bed and shower amenities excellent and that our reception team contributed positively to your experience. However, we sincerely apologise for the oversight in the cleanliness of certain areas during your stay. Our housekeeping team is dedicated to maintaining high standards, and we will address this matter promptly. Nevertheless, it is wonderful to know that booking directly provided you with a favourable rate. We trust you were able to enjoy our prime location near the Yarra River and Melbourne’s vibrant attractions. We hope we have the opportunity of seeing you again in the future. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Lisa A. Solo - Confirmed reviews ALL

Great location, handy to work and freeway.

Dear Lisa, Thank you very much for this kind review. We’re thrilled you had a positive stay at Mercure Melbourne Southbank. Our team takes pride in offering convenient access to Melbourne’s key areas, and we’re glad you found the location ideal for your needs. Your acknowledgment of Classic status with ALL - Accor Live Limitless is also appreciated, we’re committed to enhancing your future stays through our loyalty benefits. It was a pleasure to have you with us, and we look forward to welcoming you back soon. The entire team look forward to welcoming you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 2.0/5

Anthea P. Business - Confirmed reviews ALL

Breakfast was not great, pancakes were rock hard and selection wasn’t great. Went to order room service but then read had to collect myself. Carpets weren’t well cleaned. I did like the self check in/ check out which reduced wait times.

Dear Anthea, Thank you for taking the time to share your feedback with us. We are pleased to hear that our self check-in and check-out processes offered you a convenient start and end to your stay. However, we are sincerely sorry that your experience fell short in several areas. Regarding the breakfast selection, we continuously update our offerings based on guest feedback and seasonal availability to cater to diverse preferences. Furthermore, our housekeeping team takes pride in maintaining high standards, and we regret any oversight in thoroughness. The light incident you mentioned is certainly unusual, and we will review our processes to prevent similar occurrences. For future visits, our team is always available to address such matters promptly to enhance your comfort. We hope we may have the pleasure of welcoming you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

David F. Couples - Confirmed reviews ALL

Good location, except for constant noise from outlet/air con for Southgate Centre. Also, bathroom needs renovation, especially the floor.

Dear David. We thank you for taking the time to provide us with your feedback. It’s wonderful to know our central location added value to your Melbourne visit. We take pride in being steps from cultural hotspots and dining options. That said, we regret the challenges you faced during your time with us. Guest comfort drives our decisions, and we’re addressing your feedback on room amenities. Please know our team is always available to assist with any in-room concerns promptly. Finally, thank you for your generous recommendation score and continued loyalty. Your input helps us refine the experiences we offer. We hope to welcome you back. Best wishes, The team of Mercure Melbourne Southbank

Other web-users rate our hotel

  • 1,727 reviews 9.8/10 Location
  • 2,029 reviews 6.2/10 Room
  • 1,545 reviews 6.9/10 Service
  • 27 reviews 7.4/10 WiFi
  • 883 reviews 5.6/10 Cleanliness
  • 480 reviews 6.9/10 Breakfast
  • 18 reviews 0.4/10 Wellness Area
  • 17 reviews 0.3/10 Pool

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