Mercure Melbourne Southbank 4 stars

Name: Mercure Melbourne Southbank - ALL
Address: 9 Riverside Quay, SOUTHBANK, 3006, AU
Telephone: +61370461300
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 2,947 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

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Mercure Melbourne Southbank

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Melbourne Southbank, your base in one of the city's most vibrant areas. Our 4-star hotel near Flinders Street station has speedy check-in and check-out kiosks and kitchenettes in all rooms, while Distrikt café is a place to hang out with fellow guests. With our fresh breakfast buffet and plenty of restaurants along the nearby Yarra River, you're sure to eat well, feel good and discover the epicurean delights of our region. Melbourne Skydeck observation platform is right next door.

A block from our hotel near the Yarra River, you'll find Southbank Promenade, where the water is lined with terrace bars and international restaurants. Our neighbour is the Eureka Tower skyscraper with the Southern Hemisphere's highest observation deck. Many of Melbourne's most famous sights are within walking distance. Visit the Royal Botanic Gardens Victoria to enjoy verdant green space in the city, or see elite sports at AAMI Park or Melbourne Cricket Ground. Melbourne CBD is just across the rive

Our hotel is around five minutes' walk from Flinders Street station, the main hub for the metropolitan rail network. We're just off State Route 20, with parking available at Wilson Parking next to the hotel. Melbourne Airport is under 30 minutes' dri

Melbourne is a wonderful place to live, and we want to help you experience that while you stay with us. Your room with a kitchenette is a home base in the city, and our friendly café has a neighbourhood feel. Join us in vibrant Southbank and explore.

Ross Chapman, Hotel Management

Hotel extras

Rooms with kitchenettes and Chromecast for home comforts
A short walk from Flinders Street station and the CBD
Walking distance from famous sights like Eureka Tower and AAMI Park
Steps from restaurants and bars on the Yarra River promenade
An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Room

Standard Queen Room

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Standard Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Queen Room

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)

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Room

Superior Twin Room

2 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)

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Room

Deluxe King Room

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Queen River View Room

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Views: River side

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Room

Superior Twin River View Room

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: River side

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Room

Deluxe King River View Room

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: River side

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Room

Standard Accessible Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)
Accessible room

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Room

Superior Family Room

4 pers. max
25 m² / 269 sq ft

Bedding 2 x Double bed(s)
Views: City View

See availabilities

Room

Standard Accessible Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

+61 3 7046 1300

+61 96901160

Railway station
Bus stop
Airport
Helipad/aerodrome
Tramway

Queens Bridge

Bus stop

Access: 300 m / 0.19 mi 5 min walk / 5 min drive

Flinders Street

Railway station

Access: 400 m / 0.25 mi 6 min walk / 5 min drive

Flinders Street

Tramway

Access: 400 m / 0.25 mi 6 min walk / 5 min drive

MELBOURNE

Airport

Access: 26 km / 16.16 mi 30 min drive

MELBOURNE

Helipad/aerodrome

Access: 26 km / 16.16 mi 30 min drive

MELBOURNE SKYDECK

Other attractions

Access: 100 m / 0.06 mi 1 min walk / 1 min drive

CROWN MELBOURNE

Casino

Access: 600 m / 0.37 mi 8 min walk / 5 min drive

THE NATIONAL GALLERY

Art and Culture

Access: 1 km / 0.62 mi 9 min walk / 6 min drive

SEA LIFE MELBOURNME AQUARIUM

Aquarium

Access: 1 km / 0.62 mi 12 min walk / 10 min drive

HOSIER LANE

Tourist attraction

Access: 1 km / 0.62 mi 12 min walk / 11 min drive

MELBOURNE CRICKET GROUND

Sports centre

Access: 2 km / 1.24 mi 24 min walk / 8 min drive

ROYAL BOTANIC GARDENS

Botanical gardens

Access: 2 km / 1.24 mi 21 min walk / 8 min drive

MELBOURNE MUSEUM

Museums

Access: 3.8 km / 2.36 mi 38 min walk / 13 min drive

MELBOURNE ZOO

Zoo

Access: 4.6 km / 2.86 mi 1 hrs 10 min walk / 27 min drive

LEGOLAND

Other attractions

Access: 17 km / 10.56 mi 24 min drive

YARRA RIVER AND YARRA RIVER PARK

River

Access: 1 km / 0.62 mi 5 min walk / 10 min drive

Royal Botanic Gardens Victoria

Park

Access: 2 km / 1.24 mi 26 min walk / 8 min drive

Albert Park

Park

Access: 3.5 km / 2.17 mi 48 min walk / 12 min drive

Lagoon Pier

Bay

Access: 3.8 km / 2.36 mi 56 min walk / 12 min drive

Sandridge Beach

Beach area

Access: 5.3 km / 3.29 mi 1 hrs 13 min walk / 16 min drive

Californian redwoods

Wood/forest

Access: 206 km / 127.93 mi 3 hrs drive

Twelve Apostles

With sea view

Access: 227 km / 140.97 mi 3 hrs drive

Lake Tyrrell

Lake

Access: 390 km / 242.19 mi 5 hrs drive

EUREKA 89 PREMIUM SKYDECK DINING

Bar

Access: 500 m / 0.31 mi 1 min walk / 3 min drive

GALLERIA MELBOURNE SOUTHBANK

Shopping centre/mall

Access: 2 km / 1.24 mi 12 min walk / 13 min drive

Taxi

15 AUD 15 AUD

QUEEN VICTORIA MARKETS

Shopping district

Access: 3 km / 1.86 mi 28 min walk / 16 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 75 m² / 807 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 60

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 2,947 reviews

TripAdvisor Rating 4.2/5 8,194 reviews

Not a 4 Star Hotel

Lynn W 1/28/2026 TripAdvisor review

Not a 4 star hotel. The only positive is the location right near River and city central on opposite side of Yarra river. In walking distance of Melbourne Park for AO. Beautiful river walk. The hotel is mediocre at best. Small room. Plain Jane. Window shade broke. TV reception not great. Took 2 requests and over 6 hours to get a second luggage rack. No one at reception at night and never answer phone. No help with luggage. Cleaning staff don't attend to details. No washcloths left one night, no extra toilet paper roll another. Didn't take all trash. Buffet breakfast is mediocre at best. Minimal selections. Eggs ok. Waffles cold. Bread doesn't seem fresh. Coffee horrible (from machine) unless you pay extra at the barista bar. Reception associate also functions as the "cafe" bar server so if you need to speak with receptionist you may wait while they are fixing coffees. No fitness center. I would give this hotel 3 stars at best, especially after having just stayed at a 4 star in Sydney which seemed like a luxury hotel compared to this one.

Victor P. Business - 1/26/2026 Confirmed reviews ALL

It was good

Samantha T. Couples - 1/26/2026 Confirmed reviews ALL

We stayed for 4 night for our first Australian open experience, as a package I booked. The location was great, however the room we had was fine, the bathroom needed upgrading and the guest services needed a few calls for towels etc after they serviced the room. There is also no way room service as normal, have to go to reception to pick up your order. The bed however was super comfy, very clean and the buffet breakfast was great!

Steve S. Couples - 1/25/2026 Confirmed reviews ALL

The check in process was very impersonal. While the process is automated it still required a staff member to process us at reception. There seemed to be an assumption that we had stayed before and already knew the various processes for parking etc (which we eventually figured our way through). For a nice hotel and at the rates being charged (the Australian Open was on at the time but that was not the reason for our travel) the service level fell well short.

Dear Steve, Thank you for taking the time to share such detailed feedback. We appreciate your comments regarding our central location and are pleased to hear your booking experience was smooth. We’re sincerely sorry that your arrival and check-in experience felt impersonal and fell short of expectations. You are absolutely right that we should never assume guests are familiar with our processes, particularly regarding parking and hotel procedures. We apologise if our approach made you feel rushed or unwelcome, as this is not the level of service we aim to provide. We also regret the maintenance issue you experienced in the bathroom and the difficulty in reporting it due to limited reception availability. Additionally, we apologise that your ALL loyalty status was not recognised during your stay, which is certainly disappointing and not reflective of our commitment to valued members. Your feedback has been shared with our management team so we can address these concerns around service delivery, communication, maintenance, and member recognition. We truly appreciate your honesty, as it helps us improve. Kind regards, Tracey Mercure Melbourne Southbank

Antonella B. Families - 1/25/2026 Confirmed reviews ALL

We arrived early and our room was ready immediately on our arrival. Everything was convenient. The hotel was in an excellent location,, very clean and outstanding customer service. We also loved their happy hour and breakfast.

Dear Antonella, Thank you so much for your wonderful feedback. We’re delighted to hear that your room was ready upon arrival and that you found everything convenient during your stay. It’s great to know you enjoyed our location, cleanliness, and the service provided by our team. We’re also glad you loved our happy hour and breakfast. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind Regards, Tracey

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