Mercure Melbourne Southbank

Mercure Melbourne Southbank

Customer review rating (ALL Rating) 3.8/5 38 reviews

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Hotel extras

  • Flinders Street Station is a short 5 minute walk from the hotel.

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Near the property
  • Car park

DINING ROOM Non contractual photo

PLEASE NOTE: CURRENTLY OUR FOOD & BEVERAGE OFFERINGS ARE LIMITED. Start your day the right way with a full breakfast buffet at Mercure Melbourne Southbank.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  38 reviews

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoyable

Dear Catherine B., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Hartmann Front Office Manager

Good location

Customer review rating 4.0/5

Ash Business - Confirmed reviews ALL

Good stay, no issues. Quick check in and check out.

Perfect location

Customer review rating 5.0/5

Kirt Couples - Confirmed reviews ALL

Friendly and helpful staff

Well located

Customer review rating 4.5/5

Pat X. Business - Confirmed reviews ALL

Clean, friendly staff, great location

Dear Pat X., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Hartmann Front Office Manager

Not a very pleasant experience

Customer review rating 2.0/5

M Business - Confirmed reviews ALL

No one at the reception when I arrived at the hotel around 11:30pm. I literally panicked about not being able to checkin and having no place to stay for the night. The room had two doors in the bedroom which I had no idea they led to... I was doing a business travel alone and these two doors in the bedroom really worried about me.

Dear Yaqiong S., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Hartmann Front Office Manager

Other web-users rate our hotel

  • 915 reviews 9.6/10 Location
  • 876 reviews 4.9/10 Room
  • 583 reviews 7.7/10 Service
  • 14 reviews 4.1/10 WiFi
  • 400 reviews 3.7/10 Cleanliness
  • 120 reviews 4.1/10 Breakfast
  • 98 reviews 3.6/10 Food

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