Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,895 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,895 reviews

Customer review rating 3.5/5

Kay B. Families - Confirmed reviews ALL

Only complaint was the frosted broken freezer dept in the fridge

Dear Kay, We thank you for taking the time to provide us with your feedback. We are delighted to hear you found our booking process via the Accor ALL App seamless, allowing you to plan your family getaway with ease. We are thrilled to know you continue to value your ALL Accor membership and its benefits. However, we sincerely apologise for the inconvenience caused by the fridge in your room. Our maintenance team promptly addresses such issues to ensure all appliances meet our usual standards once notified. Nonetheless, we hope that the other amenities, such as the in-room kitchenette, helped to enhance your experience. We look forward to welcoming you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Julie S. Solo - Confirmed reviews ALL

Would have preferred a better breakfast option for other than 32.00 buffets.

Dear Julie, Thank you for sharing your experience with us. It is wonderful that you found our team helpful and that you appreciated the cleanliness of your room. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that dining options at different price points are important and we appreciate your suggestion. Nonetheless, we’re glad you valued your room’s amenities and hope the kitchenette added further convenience to your solo trip. It would be a pleasure to welcome you again. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Susan C. Couples - Confirmed reviews ALL

Great location, comfy bed, good pillows, clean room, friendly service

Dear Susan, Thank you for sharing your wonderful feedback with us. It is fantastic to know you enjoyed your stay at Mercure Melbourne Southbank. We are delighted that you found your accommodation so comfortable, with the cosy bedding and spotless room setting the perfect foundation for your stay. It is particularly wonderful to hear that our team provided such welcoming service throughout your visit. However, we are sorry that our dining options did not fully meet your preferences during breakfast. We will certainly take your feedback into consideration as we continue to enhance our guest experience. Nonetheless, it is great that you appreciated our prime position in the heart of Melbourne, just steps from the stunning Yarra River and iconic landmarks. We look forward to the pleasure of welcoming you back. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Justin G. Solo - Confirmed reviews ALL

The rooms are very nice and comfortable the premises are located in a fantastic place great walks and shops galore all close by .

Dear Justin, Thank you for sharing such a valuable review. We’re delighted to hear you found our rooms comfortable and that you enjoyed the convenience of our riverside location. However, we regret the delays you encountered. While our self-check-in kiosks aim to streamline arrivals, we understand the importance of personal assistance and will review our staffing schedules to better meet guest needs. We have also noted your comments regarding towel replacement and will review this with our housekeeping team to ensure our sustainability practices are applied consistently. Nonetheless, it’s wonderful to know you found booking via the All Accor app simple and that our programme continues to serve you well. We hope that we can welcome you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Kimberley W. Families - Confirmed reviews ALL

Staff were lovely. Hotel was clean and in a great location.

Dear Kimberley, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay at Mercure Melbourne Southbank. It’s wonderful to know our team’s warm hospitality and the cleanliness of our spaces made such a positive impression. We take pride in creating a welcoming environment for all our guests. However, we regret the challenges you faced during the booking process. Please know we’re continuously working to simplify our systems and appreciate your patience in reaching out directly. We also take note of your comments regarding the shower facilities, which will prove useful for our scheduled updates. Nevertheless, we’re delighted our prime location near the Yarra River and Southbank Promenade added convenience to your Melbourne adventure. Exploring the city’s vibrant arts scene and riverside dining is always a highlight for many visitors. The entire team looks forward to welcoming you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Other web-users rate our hotel

  • 1,688 reviews 9.8/10 Location
  • 1,965 reviews 6.1/10 Room
  • 1,501 reviews 7.3/10 Service
  • 25 reviews 7.9/10 WiFi
  • 847 reviews 5.3/10 Cleanliness
  • 472 reviews 7/10 Breakfast
  • 18 reviews 0.5/10 Wellness Area

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