Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,929 reviews

Best price
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Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Enjoy comfort and convenience with two single beds, modern furnishings, kitchenette with microwave, mini-fridge and kettle, free Wi-Fi, Chromecast TV safe and ensuite bathroom. Perfect for friends or colleagues exploring Melbourne and surrounds.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in a stylish space featuring a comfortable queen bed on levels 5-8 of the hotel with great city view, kitchenette, Chromecast TV, complimentary Wi-Fi, and a private bathroom. A perfect space to rest after exploring all Melbourne has to offer.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

This room offers two comfortable single beds on levels 5-8 of the hotel with city views, contemporary décor, kitchenette, free Wi-Fi, a Chromecast TV, and a private bathroom. Ideal for a relaxing stay in Melbourne's vibrant Southbank district.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy upper floors views in this spacious room featuring a plush king bed, modern décor, kitchenette with mini-fridge and microwave, Chromescast TV, free Wi-Fi, and ensuite bathroom with quality toiletries. Perfect springboard to discover Melbourne.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy stunning Yarra River views in our Superior Queen Room, featuring a plush queen bed, kitchenette with mini-fridge and microwave, Chromecast TV, complimentary Wi-Fi and modern en-suite bathroom. Comfort and style in the heart of Melbourne Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Take in scenic Yarra River views from our Superior Twin River View Room, featuring two comfy single beds, kitchenette, Chromecast TV, free Wi-Fi, work desk, and modern ensuite with walk-in shower. Ideal for friends or colleagues exploring Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Relax in our Deluxe King River View Room, set on a high floor with uninterrupted Yarra River views. Enjoy a plush king bed, kitchenette, Chromescast TV, free Wi-Fi, work desk, and ensuite bathroom. Perfect for a stylish Melbourne stay above it all.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Accessible Twin Room with two single beds has easy accessible kitchenette, a smart TV with Chromecast for home comforts. The accessible bathroom features a roll-in shower with grab bars and a fixed fold-down seat, and the door is 32 inches wide.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a memorable family visit to Melbourne with a Superior Family Room as your base. Two double beds sleep up to four guests, with city views, Chromecast TV, kitchenette with microwave, mini-fridge and kettle - for light bites between excursions.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 275 rooms
  • 11 rooms for people with reduced mobility
  • 36 family rooms
  • 4 connecting rooms
  • 275 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • Near the property
  • Indoor parking
  • Public
  • 850 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 24.76 € 40 AUD Per day

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Security

  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
3006 Southbank, Australia
Telephone +610000000
Menu PDF
Opening hours
Monday
  • -
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  • -
Tuesday
  • -
  • -
  • -
Wednesday
  • -
  • -
  • -
Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Get your day started the best way with a buffet breakfast in the Distrikt Press cafe. Enjoy a delicious variety of hot items, including eggs, bacon, mushrooms, plus a spread of continental sections, including bakery, fruits, juices, cereals and yoghurts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,929 reviews

Customer review rating 4.5/5

Belinda M. M. Families - Confirmed reviews ALL

Dear Belinda, Many thanks for sharing your review. We are thrilled that everything about your stay felt easy, from booking right through to check-out. Our team works hard to make sure every step of your visit is seamless, so it is rewarding to hear that you found the process smooth and straightforward. We are also delighted that your room was clean, comfortable, and exactly what you expected. We are glad you are part of the ALL loyalty programme and that you value the benefits it brings. We look forward to welcoming you back for another excellent experience with us. Kind regards, Brandon, Assistant Manager

Customer review rating 4.5/5

Danielle H. Couples - Confirmed reviews ALL

Dear Danielle, It was a pleasure to receive this great review. We are delighted that our hotel has become your go-to choice whenever you visit Melbourne. It means a lot that you value our helpful staff and find your rooms consistently clean. We also appreciate you highlighting the convenience of our 24-hour reception, it is something we take pride in for your peace of mind. You mentioned how easy it is to access everything you need from our Southbank location, and we could not agree more that being steps from the Yarra, Flinders Street Station, and the CBD makes exploring the city effortless. The entire team looks forward to welcoming you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Lesley D. Solo - Confirmed reviews ALL

Dear Lesley, We are grateful for the time you took to review your recent visit. We are delighted you enjoyed our fantastic Southbank location and those lovely river views from your room. It is great to hear that both check-ins felt welcoming and that you found your accommodation so comfortable across your two stays with us. That said, we are sorry the internet speed fell short of your expectations. Our hotel offers complimentary high-speed Wi-Fi throughout the property, and our front desk team is always happy to help troubleshoot any connection issues on the spot. Nonetheless, we truly value your loyalty as a Classic member and are thrilled you rated us a perfect ten. Your recommendation of our hotel and the ALL programme means a lot to our team. We hope to welcome you back soon. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 2.5/5

Robert M. Business - Confirmed reviews ALL

Dear Robert, Thank you for sharing your thoughts on your recent visit. It is great that you booked through the Accor ALL App and checked in at our reception, making the most of your Gold membership benefits. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that our team’s demeanour during breakfast service fell short of the warm welcome we aim to provide. Our Distrikt Press café is designed to be a friendly, neighbourhood gathering place, and it is disappointing to learn this was not reflected in your experience. Your comments about the room have also been noted, and while our 275 rooms offer modern, contemporary décor with Sealy mattresses and kitchenettes, we understand your impression differed. Nonetheless, it is pleasing that you would still recommend our loyalty programme to others. We value your membership and the trust you place in Accor. We hope to welcome you back for an improved stay in the future. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Bill M. Families - Confirmed reviews ALL

Dear Bill, Thank you for positively reviewing your visit. We are delighted that our team delivered excellent service throughout your stay. It means a lot to us that you consistently choose Mercure Melbourne Southbank for your family trips, and we are glad everything went smoothly once again. We also appreciate your loyalty as an ALL Accor Classic member. Knowing that you would recommend both the hotel and the programme so highly is wonderful to hear. We hope that you will return for another excellent experience. Best wishes, The team of Mercure Melbourne Southbank

Dear Belinda, Many thanks for sharing your review. We are thrilled that everything about your stay felt easy, from booking right through to check-out. Our team works hard to make sure every step of your visit is seamless, so it is rewarding to hear that you found the process smooth and straightforward. We are also delighted that your room was clean, comfortable, and exactly what you expected. We are glad you are part of the ALL loyalty programme and that you value the benefits it brings. We look forward to welcoming you back for another excellent experience with us. Kind regards, Brandon, Assistant Manager

Customer review rating 4.5/5

Danielle H. Couples - Confirmed reviews ALL

It’s our go to motel whenever we are in Melbourne great service and an ease with access to everything we need to do in Melbourne. Helpful staff clean rooms and having someone there all the time

Dear Danielle, It was a pleasure to receive this great review. We are delighted that our hotel has become your go-to choice whenever you visit Melbourne. It means a lot that you value our helpful staff and find your rooms consistently clean. We also appreciate you highlighting the convenience of our 24-hour reception, it is something we take pride in for your peace of mind. You mentioned how easy it is to access everything you need from our Southbank location, and we could not agree more that being steps from the Yarra, Flinders Street Station, and the CBD makes exploring the city effortless. The entire team looks forward to welcoming you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Lesley D. Solo - Confirmed reviews ALL

Welcoming check in for two separate stays and enjoyed the rooms (esp the river view) and fantastic location.

Dear Lesley, We are grateful for the time you took to review your recent visit. We are delighted you enjoyed our fantastic Southbank location and those lovely river views from your room. It is great to hear that both check-ins felt welcoming and that you found your accommodation so comfortable across your two stays with us. That said, we are sorry the internet speed fell short of your expectations. Our hotel offers complimentary high-speed Wi-Fi throughout the property, and our front desk team is always happy to help troubleshoot any connection issues on the spot. Nonetheless, we truly value your loyalty as a Classic member and are thrilled you rated us a perfect ten. Your recommendation of our hotel and the ALL programme means a lot to our team. We hope to welcome you back soon. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 2.5/5

Robert M. Business - Confirmed reviews ALL

The Restaurant and Breakfast Staff were not very friendly or helpful. The room is appearing old. When paying over $500 a night, you do expect a better standard of room.

Dear Robert, Thank you for sharing your thoughts on your recent visit. It is great that you booked through the Accor ALL App and checked in at our reception, making the most of your Gold membership benefits. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that our team’s demeanour during breakfast service fell short of the warm welcome we aim to provide. Our Distrikt Press café is designed to be a friendly, neighbourhood gathering place, and it is disappointing to learn this was not reflected in your experience. Your comments about the room have also been noted, and while our 275 rooms offer modern, contemporary décor with Sealy mattresses and kitchenettes, we understand your impression differed. Nonetheless, it is pleasing that you would still recommend our loyalty programme to others. We value your membership and the trust you place in Accor. We hope to welcome you back for an improved stay in the future. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Bill M. Families - Confirmed reviews ALL

Excellent service

Dear Bill, Thank you for positively reviewing your visit. We are delighted that our team delivered excellent service throughout your stay. It means a lot to us that you consistently choose Mercure Melbourne Southbank for your family trips, and we are glad everything went smoothly once again. We also appreciate your loyalty as an ALL Accor Classic member. Knowing that you would recommend both the hotel and the programme so highly is wonderful to hear. We hope that you will return for another excellent experience. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Tony M. Solo - Confirmed reviews ALL

All good

Dear Tony, Thank you very much for your kind feedback. We are delighted that you found our hotel a nice place to stay and that everything met your expectations. Our team works hard to make every stay smooth and enjoyable, so it is rewarding to hear that your visit was all good. We hope you were able to take advantage of our spot on Riverside Quay, just steps from the Yarra River promenade and a short stroll from Flinders Street Station. The entire team looks forward to welcoming you back for a future visit. Kind regards, Ross Chapman, General Manager

Customer review rating 2.0/5

Asha C. Solo - Confirmed reviews ALL

I booked a standard queen room, what I got was a room with two double beds. As it was grand final weekend and I just wanted to relax I left it without kicking up a fuss, but I am disappointed. The room was meh, bathroom looked run down. I don't think I will stay again as I can't trust I will get the room I book.

Dear Asha, We thank you for taking the time to share your feedback. We completely understand your disappointment, particularly as you specifically selected your room type when making your reservation. We appreciate that you chose not to raise the issue during your stay, but we regret that this meant we did not have the opportunity to address it for you at the time. We are also sorry that the condition and presentation of the bathroom and room did not meet your expectations. Your comments regarding the room’s condition have been shared with our relevant team for review. We also acknowledge your feedback regarding the self-check-in kiosk. While the kiosks are available to assist with the check-in process, we understand that some guests prefer a more personal welcome, and we are sorry that you did not feel you had a choice during your arrival. As a valued ALL Accor member who regularly chooses to book directly with us, we particularly regret that this experience has affected your confidence in booking with us again. We appreciate your loyalty and your honest feedback, and we will use it to improve the consistency of our room allocation and arrival experience. Best regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Edward B. Couples - Confirmed reviews ALL

Great location, close proximity to CBD and transport. Clean and comfortable room. Fantastic and tasty buffet breakfast.

Dear Edward, Thank you for your positive feedback. We are thrilled that our location made exploring Melbourne so easy for you, with the CBD and transport just a short stroll away. It is wonderful to know you found your room clean and comfortable, and that our buffet breakfast at Distrikt Press hit the mark. Our team takes real pride in offering fresh, locally sourced options to start the day right. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Ross Chapman, General Manager

Customer review rating 5.0/5

Julie S. Families - Confirmed reviews ALL

24 hours in Melbourne for a concert with my daughter

Dear Julie, Many thanks for your valuable feedback. We’re glad our beds made a great impression and that booking was easy. We understand the rates felt high, reflecting our prime Southbank location and amenities. It’s wonderful you’d recommend both our hotel and the ALL loyalty program. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Ross Chapman, General Manager

Customer review rating 2.0/5

Ronald A. Solo - Confirmed reviews ALL

Overpriced with a basic room Breakfast was underwhelming with no choice of eggs and very little buffet selection Requested a pot of English breakfast tea and was directed to the teabags At $500 pn you would expect better offerings than this

Dear Ronald, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that several aspects of your stay fell short of your expectations. We particularly regret your comments regarding breakfast. We understand your disappointment with the limited buffet selection and the lack of choice when requesting eggs. We are also sorry that your request for a pot of English Breakfast tea was not handled in the way you expected. Your experience with our restaurant team is especially concerning. Having your partially finished breakfast cleared while you were away getting another cup of tea would understandably have been frustrating. This, together with your comments regarding the level of attentiveness from our team, does not reflect the warm and attentive service we expect to provide. Your feedback has been shared with our Food & Beverage team for review. We also apologise that the cleanliness of the bathroom floor did not meet the standard you expected. This has been noted with our Housekeeping team. We appreciate that you chose to stay with us as an ALL Accor member, and we regret that your experience did not reflect the value and service you were expecting. Your feedback is valuable in helping us identify where improvements are needed. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Kerryn J. A. Solo - Confirmed reviews ALL

Great stay

Dear Kerryn, Thank you for your positive feedback. We are delighted that you found our location so convenient and your room generously sized. It is great to know you had a wonderful stay with us. Our team works hard to make every guest feel at home, and your perfect scores for both the hotel and the ALL loyalty programme mean a lot to us. All of the team look forward to seeing you again in the future. Kind regards, Ross Chapman, General Manager

Customer review rating 3.5/5

Nicola S. Business - Confirmed reviews ALL

The hotel is nice - clean, quite modern and the rooms are quite spacious. The location on Southbank is great. Staff were helpful and polite. The buffet breakfast was good. I stayed for 6 nights, but I was given a room on the second floor, opposite the housekeeping station. I heard a lot of noise from the street and also from inside the hotel (doors slamming etc), so I didn't sleep very well during my stay.

Dear Nicola, We’re glad you enjoyed our clean, modern rooms and helpful staff, plus the buffet breakfast at Distrikt Press. Sorry for the noise issues—higher floors usually offer a quieter stay, and our team can assist with room preferences next time. We’re happy our Southbank location suited you well. We hope to welcome you back. Best wishes, Ross Chapman, General Manager

Customer review rating 3.5/5

William C. Families - Confirmed reviews ALL

The room needs an update, bathroom was run down, looks dirty, but was clean.

Dear William, We appreciate your candid feedback; thank you. We are delighted that our location served as a convenient base for your family trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the accommodation have been noted, and our daily housekeeping service is always available to address any concerns during your visit. Our team takes great pride in maintaining high standards, and we regret that your impression fell short on this occasion. Nonetheless, it is wonderful to hear that our team made a positive impression with their professional and welcoming demeanour. We do hope to be able to welcome you back in the future. Kindest regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Genevieve S. Families - Confirmed reviews ALL

Great location and customer service

Dear Genevieve, It was a pleasure to receive this great review. We are delighted that you found your stay comfortable and our team friendly. It is wonderful to hear that our housekeeping standards and customer service left such a great impression on your family trip. Our Southbank setting truly makes exploring Melbourne easy, and we are glad you appreciated being so close to everything the city has to offer. Knowing you would recommend us means a lot. We hope you will return for a memorable stay. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Kay T. Couples - Confirmed reviews ALL

We enjoyed our stay. The staff were terrific, the bed was comfortable, buffet breakfast delightful and the accessibility to the city is fantastic. The only thing I found a fault with was the room fridge...the freezer was unusable due to being completely covered in ice. A defrost is well overdue.

Dear Kay, Thank you for taking the time to share your thoughts with us. We’re glad you enjoyed our team’s hospitality, the comfy bed, buffet breakfast, and city access. Sorry about the fridge issue—this isn’t the standard we aim for. We appreciate your positive overall feedback and hope to welcome you back soon. Thank you again. We look forward to welcoming you back soon. Kind regards, Ross Chapman, General Manager

Customer review rating 3.0/5

Diane S. Couples - Confirmed reviews ALL

We enjoyed our stay. , but we cannot understand why you blocked 7 mate on the television this is free to Air Should not be blocked not good marketing

Dear Diane, Thank you for taking the time to review your recent experience. We are delighted that you enjoyed your stay with us. We are sorry for the frustration caused by the television channel availability. We understand that having access to the channels you normally watch is an important part of the in-room experience, and we will review your comments with our team. We have also noted your feedback regarding the minibar and your request for greater attention to bed linen checks. Guest comfort and cleanliness are very important to us, and we will share these comments with our relevant teams for review. Thank you again for your feedback and for choosing to stay with Mercure Melbourne Southbank. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay. We hope that we may be able to welcome you back. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.0/5

Kate K. Business - Confirmed reviews ALL

Two night stay for a work conference at MCEC. Location was perfect, lots of restaurant options etc. nearby. Bathroom was a bit grubbier than I would have liked but fine.

Dear Kate, We are grateful for the time you took to review your recent visit. We are delighted that our location made your work conference at MCEC so convenient. The Southbank Promenade truly puts everything at your doorstep, from riverside dining to quick access across the city. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the bathroom and our housekeeping team is always available to address these rare situations on the spot. Nonetheless, it is wonderful that you found plenty of dining choices nearby. Our neighbourhood is packed with restaurants and bars along the Yarra, perfect for unwinding after a busy day. We look forward to seeing you again in the future. Kindest regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Anne-maree C. Families - Confirmed reviews ALL

Great location to access anything in the city

Dear C., We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient for exploring everything the city has to offer. We also value your loyalty to the ALL programme, and it is great to know you would recommend both our hotel and the membership to your friends and family. We hope to be able to welcome you again. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

James E. Business - Confirmed reviews ALL

comfortable bed and nice breakfast, wish you had some other facilities like gym or sauna.

Dear James, We appreciate you letting us know about your recent visit. We are delighted that you found your bed comfortable and our breakfast a nice start to your day. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel does not offer a gym or sauna, and we understand this was a letdown. We also regret the marks you noticed on the wall and want to assure you our housekeeping team is always on hand to address these rare oversights. Nonetheless, we are glad our central Southbank location worked well for your business trip and that your overall experience was a positive one. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Gary P. Couples - Confirmed reviews ALL

Comfortable and easy to get around and great parking

Dear Gary, We thank you for taking the time to provide us with your feedback. Our location near the Yarra River and Southbank Promenade makes exploring Melbourne easy. We’re glad the Wilson Eureka Carpark suited your parking needs and that the Accor ALL App made booking simple. Your kind words about our team mean a lot to us. We would love to have you return in the future. Kindest regards, Ross Chapman, General Manager

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