Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,945 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,945 reviews

TripAdvisor Rating  4.0/5  8,181 reviews

Great location. Good service. Poor rooms

Customer review rating 3.0/5

Paul Business - Confirmed reviews ALL

Business trip. Service was good and restaurant was nice, but rooms were dated and no sound proofing at all. Very noisey - could hear absolutely everything in the room next door. Towels were dirty and in poor condition (holes)

Dear Paul J., Thank you for your feedback. We're glad to hear that you appreciated the service and the restaurant, but we apologize for the issues you encountered with the room. We're sorry to hear about the noise and the condition of the towels, and we will certainly look into addressing both concerns. Your suggestions for more hot breakfast options are also appreciated, and we’ll pass them along to the team. We also understand that the self-check-in kiosk may not be ideal for everyone, and we will continue to improve our services to ensure a better experience for all guests. We hope to welcome you back for a more enjoyable stay in the future. Sincerely, Anita, Reservation Sales Agent

Should be closed whilst demolition going on next door

Customer review rating 0.5/5

Paul M. Couples - Confirmed reviews ALL

There was a major demolition program going on next door It started at 7 am every day. Nothing could have prevented a score of 1 for this stay.

Dear Paul, Thank you for your feedback. I’m very sorry to hear that your stay was impacted by the demolition work next door. While this is beyond our control, I completely understand how disruptive it must have been to your experience. We strive to provide a comfortable and enjoyable stay for all our guests, and I regret that we were unable to meet this expectation during your visit. Your comments are important to us, and we’ll continue working to minimize the impact of nearby construction for future stays. Thank you for sharing your thoughts, and I hope we can provide you with a more positive experience in the future. Kind regards, Ross Chapman, General Manager

Excellent location, close to all amenities yet sense of seclusion.

Customer review rating 4.0/5

John Couples - Confirmed reviews ALL

Location could not be faulted, everything that you could need was within easy walking distance. The only disappointment was the regimented timing of removing "snack" food at 5pm each day and the lack of Cider or non-alcoholic drinks at the bar. Would have used the bar more often if 5pm deadline was a couple of hours later, The only criticism of the room was that the bed was located very close to the bathroom making access difficult during the night on that side of the bed

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, eden

Great location

Customer review rating 4.0/5

Sharon Friends - Confirmed reviews ALL

Rooms are neat and tidy. Staff were helpful and friendly. I only ate in the hotel for breakfast once. I have a dietary requirement but can normally eat from a buffet very easily. It was early - 7am The buffet was poorly supplied over the 40mins I was there. Made a bowl of cereal stupidly overpriced!

Dear Sharon H., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eden

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Everything was really good, but the coffee cups in the room was sticky and dirty. We stayed for 2 nights and the second day they were not washed. Disappointing being we have stayed there twice in a single week.

Dear Ian S., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eden

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Other web-users rate our hotel

  • 1,871 reviews 9.7/10 Location
  • 2,214 reviews 5.8/10 Room
  • 1,695 reviews 7.4/10 Service
  • 28 reviews 7/10 WiFi
  • 958 reviews 5.6/10 Cleanliness
  • 610 reviews 7.3/10 Breakfast
  • 11 reviews 1.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.