Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,946 reviews

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Mercure Melbourne Southbank - Image 1
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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,946 reviews

Customer review rating 4.5/5

Marlene K. Solo - Confirmed reviews ALL

Stayed in town to attend several events - easy walk or tram to all - your team were very helpful. Grateful for the after hours snack options available on the Friday night but same cannot be said for Saturday: supplies were down to chips and chocolate only and I had to order resort to outside delivery.

Customer review rating 5.0/5

Redelsperger L. Solo - Confirmed reviews ALL

Staff very professional and friendly. Breakfast amazing. I was just missing one plug next to the bed.

Dear l., It was a pleasure to receive this great review. It’s fantastic to hear you valued our team’s professionalism and the breakfast quality. We’ve taken note of your feedback regarding the room setup to ensure future stays meet all expectations. Thank you again for recognizing our efforts. Your satisfaction is our priority, and we’re grateful for your recommendation. We look forward to the pleasure of welcoming you back. Many thanks again, Ross Chapman, General Manager

Customer review rating 2.5/5

Damon C. Solo - Confirmed reviews ALL

Mould on the shower door, blocked AC filter. The AC made very occasional sounds of moisture boiling off on a heater element, I suspect some sort of stupid humidity setting. As an AC Tec I can not see why this would be necessary. I was unable to stop the annoying noise so I turned it off. Lucky it wasn’t too warm that night. Checked the buffet breakfast in the morning and saw soggy uncooked bacon. Thankful the staff let me look first (hard pass). I wont stay there again. Glad it was cheap.

Customer review rating 4.5/5

Melissa H. Solo - Confirmed reviews ALL

Everything ran smoothly including the check in process. Even though the computer didn't recognise the name or booking reference which was not good. To resolve it however the lovely staff member was able to get us checked in smoothly.

Dear Melissa, We appreciate your kind review. We are delighted to hear that your stay at Mercure Melbourne Southbank was enjoyable overall. It’s wonderful to know our team’s professionalism contributed to the smooth check-in and that you found the booking process straightforward on our website. As a valued ALL Accor Classic member, your comfort is our priority. That said, we regret any inconvenience during the initial check-in and appreciate your understanding as we resolved it promptly. Finally, our riverside location near iconic landmarks like Flinders Street Station and the Yarra River Promenade aims to enhance every guest’s stay. We hope it added convenience to your Melbourne adventures. We look forward to welcoming you back for another excellent experience with us. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 2.0/5

Andrew T. Business - Confirmed reviews ALL

For such a good location, the hotel is shabby and needs a refresh, especially in the bathrooms

Dear Andrew, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. While we are pleased that our prime location on the Yarra River provided convenient access to Melbourne’s vibrant Southbank precinct, we regret that your experience did not fully meet your expectations. Your comments about the condition of our facilities have been noted, and we will review these areas to ensure they align with our usual standards. Nonetheless, we hope we could start your day on the right foot with a tasty breakfast. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Phyu Maung, Assistant Manager

Other web-users rate our hotel

  • 1,718 reviews 9.8/10 Location
  • 2,003 reviews 6.1/10 Room
  • 1,532 reviews 7.1/10 Service
  • 27 reviews 7.6/10 WiFi
  • 859 reviews 5.3/10 Cleanliness
  • 477 reviews 6.9/10 Breakfast
  • 18 reviews 0.4/10 Wellness Area
  • 17 reviews 0.3/10 Pool

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