Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,918 reviews

Best price
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Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Enjoy comfort and convenience with two single beds, modern furnishings, kitchenette with microwave, mini-fridge and kettle, free Wi-Fi, Chromecast TV safe and ensuite bathroom. Perfect for friends or colleagues exploring Melbourne and surrounds.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in a stylish space featuring a comfortable queen bed on levels 5-8 of the hotel with great city view, kitchenette, Chromecast TV, complimentary Wi-Fi, and a private bathroom. A perfect space to rest after exploring all Melbourne has to offer.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

This room offers two comfortable single beds on levels 5-8 of the hotel with city views, contemporary décor, kitchenette, free Wi-Fi, a Chromecast TV, and a private bathroom. Ideal for a relaxing stay in Melbourne's vibrant Southbank district.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy upper floors views in this spacious room featuring a plush king bed, modern décor, kitchenette with mini-fridge and microwave, Chromescast TV, free Wi-Fi, and ensuite bathroom with quality toiletries. Perfect springboard to discover Melbourne.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy stunning Yarra River views in our Superior Queen Room, featuring a plush queen bed, kitchenette with mini-fridge and microwave, Chromecast TV, complimentary Wi-Fi and modern en-suite bathroom. Comfort and style in the heart of Melbourne Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Take in scenic Yarra River views from our Superior Twin River View Room, featuring two comfy single beds, kitchenette, Chromecast TV, free Wi-Fi, work desk, and modern ensuite with walk-in shower. Ideal for friends or colleagues exploring Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Relax in our Deluxe King River View Room, set on a high floor with uninterrupted Yarra River views. Enjoy a plush king bed, kitchenette, Chromescast TV, free Wi-Fi, work desk, and ensuite bathroom. Perfect for a stylish Melbourne stay above it all.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Accessible Twin Room with two single beds has easy accessible kitchenette, a smart TV with Chromecast for home comforts. The accessible bathroom features a roll-in shower with grab bars and a fixed fold-down seat, and the door is 32 inches wide.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a memorable family visit to Melbourne with a Superior Family Room as your base. Two double beds sleep up to four guests, with city views, Chromecast TV, kitchenette with microwave, mini-fridge and kettle - for light bites between excursions.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 275 rooms
  • 11 rooms for people with reduced mobility
  • 36 family rooms
  • 4 connecting rooms
  • 275 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • Near the property
  • Indoor parking
  • Public
  • 850 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 24.67 € 40 AUD Per day

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Security

  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
3006 Southbank, Australia
Telephone +610000000
Menu PDF
Opening hours
Monday
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Tuesday
  • -
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Wednesday
  • -
  • -
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Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Get your day started the best way with a buffet breakfast in the Distrikt Press cafe. Enjoy a delicious variety of hot items, including eggs, bacon, mushrooms, plus a spread of continental sections, including bakery, fruits, juices, cereals and yoghurts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,918 reviews

Customer review rating 5.0/5

Ray P. Couples - Confirmed reviews ALL

Dear Ray, It was a pleasure to receive your kind feedback. We are thrilled that you found our location so convenient, with easy access to the MCG, tennis venues, the CBD and public transport. Our team is also glad you enjoyed booking through the Accor ALL App and that it made your travel planning smooth. It is great to hear you are making the most of your Classic membership too. We take pride in being a welcoming base for couples exploring Melbourne, and knowing you had a brilliant stay means the world to us. We look forward to seeing you again. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Marianne B. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Martin W. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Helen L. Couples - Confirmed reviews ALL

Dear Helen, Thank you for taking the time to review your recent stay. We are delighted that our location proved so convenient for your plans, and that you found the river views captivating, particularly at night. We also appreciate your kind words about our service and the breakfast offering at Distrikt Press. That said, we are sincerely sorry to learn that the air conditioning in your room did not perform as expected during your winter stay. Our team is always available at reception to assist with any comfort adjustments, and we also have extra fans on hand should the need arise. Nonetheless, it is wonderful that your time with us was otherwise so enjoyable. Your loyalty as an Accor member means a great deal to us, and we are glad the overall experience reflected the standards we strive for. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Shan D. Business - Confirmed reviews ALL

Dear Shan, Please accept our sincere thanks for this glowing review. We are delighted that your check-in and check-out went so smoothly. Our team works hard to make every arrival and departure effortless, and it is wonderful to know that came through during your business trip. Our friendly staff truly enjoyed looking after you. Creating a warm, welcoming atmosphere is what we care about most, and your kind words mean a great deal to us. We look forward to welcoming you back. Kind regards, Phyu Maung, Assistant Manager

Dear Ray, It was a pleasure to receive your kind feedback. We are thrilled that you found our location so convenient, with easy access to the MCG, tennis venues, the CBD and public transport. Our team is also glad you enjoyed booking through the Accor ALL App and that it made your travel planning smooth. It is great to hear you are making the most of your Classic membership too. We take pride in being a welcoming base for couples exploring Melbourne, and knowing you had a brilliant stay means the world to us. We look forward to seeing you again. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Marianne B. Business - Confirmed reviews ALL

A last minute walk in booking found me a lovely room overlooking the river. Comfortable, spacious and good breakfast options.

Customer review rating 1.0/5

Martin W. Couples - Confirmed reviews ALL

Checked in Wed. 2/9/26. into rm 916. Around 930pm we noted the room was very hot and the air conditioning was not working. Contacted the Duty Manager who duly brought a "Small fan" up to our room. We could not use this as it was to noisy and would not enable us to sleep. It was either use the noisy fan or put up with the heat of the room. We had booked a breakfast with the duty manger the night before, this apparently entitled us to a disc. on the breakfast. On arrival for breakfast the next morning the lady in charge said that she wasn't aware of our bkg? The next day we complained, as advised by the previous duty manager, to the day duty manager. He said he would send up the maintenance manager. The MM duly arrived. He advised us that if the outside temperature is around 11 degrees C then the AC stops working. I am 64yo and had never in my entire life heard of this? We checked out Friday morning and mentioned the AC was still not working. She more or less brushed this off. I also mentioned the basin plug was not sealing and the hair shampoo dispenser had fallen off the wall. We checked out and left our with the hotel. The Duty Manager was going to make enquiries re ourAC not working. When we returned to pick up our bags the Duty Manager hadn't made any enquiries. She very reluctantly gave us $15 credit. Overall the worst Customer Service we have ever experienced in a hotel.

Customer review rating 3.5/5

Helen L. Couples - Confirmed reviews ALL

The hotel was located in the perfect spot for where we needed to go. Our room was a river view one which was great especially to see the views at night. Great service and breakfast. The only downside was that the aircon in the room needs to be updated as it was constantly hot on a winters night.

Dear Helen, Thank you for taking the time to review your recent stay. We are delighted that our location proved so convenient for your plans, and that you found the river views captivating, particularly at night. We also appreciate your kind words about our service and the breakfast offering at Distrikt Press. That said, we are sincerely sorry to learn that the air conditioning in your room did not perform as expected during your winter stay. Our team is always available at reception to assist with any comfort adjustments, and we also have extra fans on hand should the need arise. Nonetheless, it is wonderful that your time with us was otherwise so enjoyable. Your loyalty as an Accor member means a great deal to us, and we are glad the overall experience reflected the standards we strive for. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Shan D. Business - Confirmed reviews ALL

Excellent, easy check in and check out, friendly staff

Dear Shan, Please accept our sincere thanks for this glowing review. We are delighted that your check-in and check-out went so smoothly. Our team works hard to make every arrival and departure effortless, and it is wonderful to know that came through during your business trip. Our friendly staff truly enjoyed looking after you. Creating a warm, welcoming atmosphere is what we care about most, and your kind words mean a great deal to us. We look forward to welcoming you back. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 3.5/5

Shane A. Couples - Confirmed reviews ALL

Stayed there plenty of times before.

Dear Shane, We are grateful for the time you took to review your recent visit to our hotel. We are truly pleased that you continue to choose Mercure Melbourne Southbank for your visits, and it means a lot to us that you find our location so convenient. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your feedback on the breakfast offering has been noted, and we regret that the selection did not fully satisfy on this occasion. We also understand there were other areas where we could have done better, and we are grateful you shared these thoughts with us. Nonetheless, it is rewarding to know that your overall time with us remains positive and that our hotel continues to be your preferred base in the city. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Gillian S. Couples - Confirmed reviews ALL

Great location, easily accessible. Option to self check in, which was quick and easy. Room was well set up, clean and comfortable. Bathroom was clean and had all that was needed. Only wish was for a better view than the car park but hey I didn't ask so that's on me.

Dear Gillian, Many thanks for your valuable feedback. We are thrilled that you found our location so convenient and easily accessible. Being steps from the Yarra River and Flinders Street Station, our hotel truly puts the best of Melbourne right at your doorstep. It is wonderful to know the self check-in kiosk made your arrival quick and hassle-free. We are also glad your room felt well set up, clean, and comfortable, and that the bathroom had everything you needed for a relaxing stay. Our team takes pride in keeping every space fresh and inviting, so your kind words about the cleanliness mean a lot. We all hope to have the pleasure of welcoming you again. Best regards, Phyu Maung, Assistant Manager

Customer review rating 3.5/5

Kerryn D. Couples - Confirmed reviews ALL

comfortable stay but disappointed no drink available on arrival after a 4hr drive to get there for medical appointment in the morning. Also, as I am a gold member I normally receive a complementary drink & snack in the room on arrival.

Dear Kerryn, We appreciate you sharing your comments with us. We are pleased that your stay with us was a comfortable one and that your overall experience left a positive impression. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Arriving after a long drive to find limited options for refreshment is understandably disappointing. Our Distrikt Press café and bar is open all day, with the kitchen serving until 9pm daily, offering light meals, snacks, and beverages. For future visits, our 24-hour in-room dining service also provides freshly prepared meals and grab-and-go options that can be collected at reception at any time. We also regret that your Gold membership benefits were not extended during this stay and will share your feedback with our front desk team to ensure these entitlements are consistently delivered. Nonetheless, we are glad that your stay was a restful one and hope you were able to appreciate our riverside location, just steps from Southbank Promenade and a short stroll from Melbourne’s cultural landmarks. We hope that we have the pleasure of welcoming you back. With very best wishes, Phyu Maung, Assistant Manager

Customer review rating 3.5/5

Andrew B. Business - Confirmed reviews ALL

The only thing that was annoying is that there were no stairs. The elevator got pretty busy at times.

Dear Andrew, We appreciate you sharing your comments with us. We are delighted that you found our hotel well located and your stay comfortable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our property is equipped with two lifts serving all eleven floors, and while there are no guest staircases available for general use, our team at reception is always happy to assist during busier periods. Nonetheless, it is wonderful to know that the overall experience left a positive impression and that our Southbank setting proved convenient for your business trip. We look forward to welcoming you back in the future. Best wishes, Brandon, Assistant Manager

Customer review rating 2.0/5

Angus B. Business - Confirmed reviews ALL

Let me preface my response by stating the hotel facilities were great. The cold water services at the bar are fantastic, and the tables on the ground level with access to power, were also a plus. The dissatisfaction of my stay comes from the inability to reduce the temperature in the room from a stuffy/humid 26 degrees. The front desk reported aircon cooling was turned off in winter, so despite turning the thermostat in the room to cool and 23 degrees initially, then 21 degrees, then 17 degrees (lowest setting), there was no way to cool the room below 26, and in actual fact, the aircon appeared to only increase the temperature, regardless of the thermostat setting. After day 1, the aircon wasn't used and an oscillating fan was organised by the front desk. Even this was unable to bring the temperature down, and was mainly used for airflow to reduce the stuffiness of the room. I was really unhappy with room temperature and was close to cancelling my last night based on level of comfort. I've never experienced an issue like this before at any other Mercure hotel. No-one from the front desk was interested in checking the room and despite maintenance being called twice, the only interaction was to drop off the oscillating fan.

Dear Angus, We are pleased that you appreciated our hotel facilities, from the cold water services at the bar to the ground-floor tables with convenient power access. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The difficulty you faced with regulating the room temperature is concerning, and we regret that the solution offered did not bring you adequate comfort. Our individually controlled air conditioning is intended to keep every room pleasant year-round, and our team should have inspected the situation more thoroughly when you raised it. We also acknowledge the inconvenience caused by the self-check-in kiosk and the missed welcome benefits tied to your Gold membership, which fell short of the seamless arrival you deserved. Nonetheless, we are glad that the bar and its cold water service left a positive impression, and we hope these small comforts offered some respite during your business trip. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Phyu Maung, Assistant Manager

Customer review rating 2.0/5

Glen S. Business - Confirmed reviews ALL

Rooms were hot and stuffy, room controls made kettle to no difference. Checked with reception and they advised that temperature was the same throughout the hotel and nothing could be done. The second night had not choice but to sleep on top of the sheets to avoid sweating.

Dear Glen, Thank you for sharing your point of view. We are truly sorry to hear that several aspects of your stay fell short of your expectations, particularly regarding the comfort of your room and the level of service you received. The climate inside your accommodation should always feel welcoming, and we regret that the temperature left you uncomfortable. Every room at our hotel is equipped with individual air conditioning controls, and our front desk team can also provide extra fans when needed to improve airflow. It is disappointing that these options were not offered to you when you raised your concern. Your experience with our reception team was not reflective of the attentive service we aim to deliver. Our staff is trained to listen carefully and find practical solutions, and we are sorry this was not your impression. Your feedback will help us reinforce the importance of genuine care in every interaction. We hope you will consider staying with us again in the future. Best regards, Phyu Maung, Assistant Manager

Customer review rating 4.0/5

Tony R. H. Business - Confirmed reviews ALL

Overall, a nice hotel for an overnight business trip.

Dear Tony R., We appreciate you sharing your comments with us. We are delighted that you found your room comfortable and that our location made your business trip a smooth one. That said, we are sincerely sorry that your check-in experience did not meet your expectations. Our front desk team is always available to welcome Accor Gold members personally, and we regret that the kiosk gave you a different impression. Nonetheless, we are glad you enjoyed our breakfast buffet at Distrikt Press, and it is great to know that our hotel suited your overnight stay so well. We hope that we have the pleasure of welcoming you back in the future. Best regards, Phyu Maung, Assistant Manager

Customer review rating 2.0/5

Amanda M. Families - Confirmed reviews ALL

Bathroom had not been cleaned, was mouldy. Hair everywhere. Gross!

Dear Amanda, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay fell far short of what you expected. A comfortable and clean space is the very foundation of a restful visit, and we regret that this was not your experience. The state of your bathroom upon arrival is unacceptable, and we have shared your comments with our housekeeping team to ensure our usual high standards are upheld without exception. Our front desk is also available around the clock, and we encourage guests to reach out immediately so we can resolve any concern on the spot. Your remarks about the way our team handled your feedback are taken seriously, and we will use them to reinforce the warm, attentive service we are known for. We certainly hope that we can welcome you back again. Best regards, Phyu Maung, Assistant Manager

Customer review rating 0.5/5

Steve S. Business - Confirmed reviews ALL

Shocking!!!!

Dear Steve, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are delighted that you rated your accommodation so highly, and it is a pleasure to know you remain a loyal Platinum member of the ALL programme. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The discomfort you experienced with the room climate is not something we take lightly, and we regret that our follow-up was not as responsive as it should have been. Our team has individual climate controls in every room and extra fans available upon request, and we apologise that neither solution reached you in a timely manner. Nonetheless, your continued trust in Accor and your high regard for the loyalty programme mean a great deal to us, and we value your long-standing relationship. We do hope to be able to welcome you back for a better experience. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 0.5/5

Catherine E. G. Business - Confirmed reviews ALL

Very disappointing, the room was like a furnace and putting the air conditioning made it worse. I was advised it was an issue as the change to spring hasn’t been made and nothing could be done to change it. I am subsequently sick now as a result.

Dear Catherine E., Thank you for taking the time to share your opinion with us. We are pleased that you found the accommodation itself to your liking. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The discomfort you experienced with the climate in your room is not the standard we aim to deliver. Every room features individually controlled air conditioning, and our team is always available at the front desk to provide extra fans or to help adjust settings should any difficulty arise. We also regret the shortcomings you noted regarding the bathroom and the breakfast selection. Our housekeeping team provides daily service to keep every space fresh, and our Distrikt Press café offers a buffet with hot items, pastries, fruits, and local coffee to cater to a variety of tastes. We are sorry these elements fell short during your visit. We hope to welcome you again in the future. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 3.5/5

Angela B. Couples - Confirmed reviews ALL

Check in was good. Welcome bottle of wine and welcome drinks very nice touch. Location was highlight. So easy to get everywhere. Would I stay again? Not likely. The lack of aircon was horrid. 27 degrees in the room is not comfy at all. Solution…. Gave us a fan! Recommend cleaning staff clean the aircon grates. Never seen so much dust. Buffet breakfast ok but needs a better variety . We ate same food for 4 days straight. Such a shame as we loved the location so much

Dear Angela, Many thanks for your valuable feedback. We are delighted that your check-in experience was smooth and that you appreciated the welcome bottle of wine and drinks, small gestures we love offering to help our guests settle in. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the temperature in your room caused discomfort. Each of our rooms has individually controlled air conditioning, and our team is always available to assist with any adjustments, including providing extra fans if needed. Your comments about the air conditioning grates have been noted, and we will make sure our housekeeping team pays closer attention to these details. We also hear your feedback on the breakfast selection and are sorry it did not offer the variety you were hoping for across your four mornings with us. Nonetheless, it is wonderful to know that our location was the highlight of your visit and that you found it so easy to reach everything Melbourne has to offer, from the Yarra River promenade to Flinders Street Station and the city’s cultural landmarks. We look forward to welcoming you back on another occasion in the future. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 1.5/5

Lars S. Business - Confirmed reviews ALL

Sadly didn’t experienced the usual high Accor Hospitality standards. Checkin was a bit rushed and rude, hotel room sadly wasn’t cleaned proper, old stains, Bathroom floor fairly dirty.

Dear Lars, It is disheartening to learn that we fell short of your expectations. We are pleased that you found our location convenient, with the Yarra River, Flinders Street Station, and many of Melbourne’s iconic landmarks all just a short walk away. However, we are truly sorry to hear that several aspects of your stay fell short of your expectations. The overall condition of your accommodation, the level of cleanliness, and the arrival and departure process clearly did not reflect the standard we aim to deliver. Our daily housekeeping service and 24-hour reception team are always available to address any concerns on the spot, and we regret that we missed the opportunity to make things right during your visit. Your observations regarding the upkeep of the property and the service you received have been noted and will help us sharpen our focus where it matters most. Nonetheless, our setting in the heart of Southbank remains a highlight we are proud to share with every guest, placing the best of Melbourne right on your doorstep. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Andrew B. Business - Confirmed reviews ALL

Room was clean, tidy, a perfect size and with everything required

Dear Andrew, Thank you for this high rating. We are delighted that you found our location so central and convenient during your business trip. Our team is also glad your room felt clean, tidy, and perfectly sized with everything you needed at hand. We hope to welcome you back. Best wishes, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Benjamin W. Business - Confirmed reviews ALL

I had a fine room for a work conference. It was well-located and I enjoyed breakfast each morning. I also enjoyed the pizza room service.

Dear Benjamin, Thank you for your positive feedback. We are delighted that your room made for a comfortable base during your work conference. It is great to know you started each morning with our buffet breakfast at Distrikt Press, enjoying fresh local coffee and a variety of hot and continental selections. We are also pleased that our pizza room service hit the spot, and that our Southbank location proved convenient for your business trip. We hope to welcome you back in the future. Best wishes, Brandon, Assistant Manager

Customer review rating 2.0/5

Cosima M. Couples - Confirmed reviews ALL

My partner and I stayed one night and were surprised by how spartan the room was. There are signs promoting environmental credentials and encouraging ppl to avoid single use, and yet our room service was delivered in cardboard boxes with bamboo cutlery. These can’t be recycled! You can’t recycled cardboard that has food scraps on it. It would be more environmentally friendly to use plates with proper cutlery and then wash after each use. The room has a measly amount of tea and there were black cups that were apparently supposed to be enviro but again proper ceramic mugs that you wash would be more environmentally friendly. It felt like corners were cut and the rooms have the bare minimum of comforts under the guise of being environmentally friendly - the effect was that the Mercure brand felt cheaper to me and I was surprised by the greenwashing attempt. One other thing: when we checked in we asked for late checkout and the staff member confirmed we could stay until midday. This clearly wasn’t noted on our room file because we got a knock on the door at 11:15am from the concierge telling us we’d overstayed. I’m not sure why they couldn’t simply call the room first? Or better still, actually note the late checkout like we’d requested!

Dear Cosima, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay fell short of your expectations in several respects. Your concerns about the in-room dining packaging are understood, and we appreciate you sharing your thoughts on how we could improve. We want to clarify that the materials we use are part of a broader effort to reduce single-use plastics, though we recognise that your experience left you questioning the sincerity of that commitment. The tea and coffee provisions in our rooms are designed to offer a simple, functional start to your morning, with kitchenettes available in many of our spaces for those who prefer a more complete setup. We also regret that your late checkout request was not properly recorded. Our team aims to communicate clearly and follow through on every request, and we apologise that this did not happen during your visit. Being disturbed after having made that arrangement would understandably leave anyone feeling frustrated. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, The team of Mercure Melbourne Southbank

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