Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,965 reviews

Best price
guarantee
Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,965 reviews

TripAdvisor Rating  4.2/5  8,190 reviews

Customer review rating 4.5/5

Penelope V. G. Couples - Confirmed reviews ALL

Self checkin was seamless. On site storage was great

Dear Guest, Thank you so much for sharing your lovely feedback and for your excellent rating. We’re really pleased to hear that you found our location convenient and that your self check-in experience was seamless. It’s also great to know that the on-site luggage storage was helpful and added to the ease of your stay. We truly appreciate your kind comments about our team, accommodation, cleanliness, and overall experience. Your support and willingness to recommend our hotel and the ALL Accor loyalty programme means a lot to us. Thank you again for choosing Mercure Melbourne Southbank. We hope to welcome you back again soon and deliver another smooth and enjoyable stay. Warm regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 3.0/5

Wade A. Business - Confirmed reviews ALL

Rooms are tired, no pool, no minibar, room service needs to be PU at reception, booking was not correct and poor value for money.

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you outlining the aspects of your stay that did not meet your expectations. We’re sorry to hear that the condition of the room and the overall value for money did not align with what you were hoping for. Your comments regarding the room presentation have been noted and shared with the relevant team for review. In relation to the facilities mentioned, we would like to clarify that amenities such as a pool and minibar are not currently offered at our hotel and are not listed as part of our available facilities at the time of booking. That said, we appreciate you sharing how this impacted your experience. We’re also concerned to learn that your booking details were not correct on arrival. Please accept our apologies for this oversight, as we understand how frustrating this would have been. This has been raised internally so we can better identify where the issue occurred and improve our processes going forward. Thank you again for your feedback. While we regret that your stay fell short in some areas, your comments are valuable in helping us improve the overall guest experience. Kind regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 4.0/5

Mcdonald M. Families - Confirmed reviews ALL

Good size room 717 but the room smelt like hamburgers all night.

Dear Guest, Thank you for taking the time to share your feedback and for your positive rating overall. We’re glad to hear you enjoyed the size of the room, our location, and that your check-in, check-out, and interactions with the team were smooth. That said, we’re sorry to hear about the persistent food smell in the room during your stay. This is certainly not the experience we want our guests to have. Your comments have been shared with our housekeeping and maintenance teams so we can investigate the source and ensure this is addressed properly moving forward. We really appreciate you still recommending our hotel despite this issue. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide a more comfortable experience next time. Kind regards, Front Office Team Mercure Melbourne Southbank

Customer review rating 3.5/5

Darren P. Families - Confirmed reviews ALL

I have stayed here many times since it changed to Mercure. Have always enjoyed the stays. This time however was totally different. Check in is all done by kiosks now. No staff in sight at check in. Booked for 3 Adults yet the sofa bed was not made up. Had to request twice for it to be done. When it was done it was just roughly done and no towels ect for the 3rd person. Had to request again. On New Year’s Day the room was serviced but the deb and the sofa more looked like the sheets just pulled up and not actually made. Only half the towels ect replaced so had to go ask for towels and bathmat and hand towels. Glasses ect not washed. We thought maybe they had a big New Year’s Eve so didn’t worry too much until the next day the room servicing wasn’t much better. Under the bed and couch was rubbish as well. The standards have completely dropped in this hotel in last 6 months. The f&b team however was great and friendly. The welcome drinks in the bar was as expected and the welcome gift in room was of good standard. This hotel has been my hotel of choice for staycations due to location and standards and service but now will have to decide if the location alone is enough for us to keep returning.

Customer review rating 4.0/5

Neil B. Couples - Confirmed reviews ALL

Very comfortable and clean room! Good size shower / bathroom! Perfect position on Southbank at the foot of the Eureka tower !

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,764 reviews 9.8/10 Location
  • 2,057 reviews 6.3/10 Room
  • 1,559 reviews 7.1/10 Service
  • 30 reviews 7/10 WiFi
  • 897 reviews 5.6/10 Cleanliness
  • 483 reviews 7/10 Breakfast
  • 68 reviews 4.7/10 Bar
  • 16 reviews 1.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Southbank

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.