Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,948 reviews

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Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Enjoy comfort and convenience with two single beds, modern furnishings, kitchenette with microwave, mini-fridge and kettle, free Wi-Fi, Chromecast TV safe and ensuite bathroom. Perfect for friends or colleagues exploring Melbourne and surrounds.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in a stylish space featuring a comfortable queen bed on levels 5-8 of the hotel with great city view, kitchenette, Chromecast TV, complimentary Wi-Fi, and a private bathroom. A perfect space to rest after exploring all Melbourne has to offer.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

This room offers two comfortable single beds on levels 5-8 of the hotel with city views, contemporary décor, kitchenette, free Wi-Fi, a Chromecast TV, and a private bathroom. Ideal for a relaxing stay in Melbourne's vibrant Southbank district.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy upper floors views in this spacious room featuring a plush king bed, modern décor, kitchenette with mini-fridge and microwave, Chromescast TV, free Wi-Fi, and ensuite bathroom with quality toiletries. Perfect springboard to discover Melbourne.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy stunning Yarra River views in our Superior Queen Room, featuring a plush queen bed, kitchenette with mini-fridge and microwave, Chromecast TV, complimentary Wi-Fi and modern en-suite bathroom. Comfort and style in the heart of Melbourne Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Take in scenic Yarra River views from our Superior Twin River View Room, featuring two comfy single beds, kitchenette, Chromecast TV, free Wi-Fi, work desk, and modern ensuite with walk-in shower. Ideal for friends or colleagues exploring Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Relax in our Deluxe King River View Room, set on a high floor with uninterrupted Yarra River views. Enjoy a plush king bed, kitchenette, Chromescast TV, free Wi-Fi, work desk, and ensuite bathroom. Perfect for a stylish Melbourne stay above it all.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Accessible Twin Room with two single beds has easy accessible kitchenette, a smart TV with Chromecast for home comforts. The accessible bathroom features a roll-in shower with grab bars and a fixed fold-down seat, and the door is 32 inches wide.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a memorable family visit to Melbourne with a Superior Family Room as your base. Two double beds sleep up to four guests, with city views, Chromecast TV, kitchenette with microwave, mini-fridge and kettle - for light bites between excursions.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 275 rooms
  • 11 rooms for people with reduced mobility
  • 36 family rooms
  • 4 connecting rooms
  • 275 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • Near the property
  • Indoor parking
  • Public
  • 850 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 25.00 € 40 AUD Per day

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Security

  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
3006 Southbank, Australia
Telephone +610000000
Menu PDF
Opening hours
Monday
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Tuesday
  • -
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Wednesday
  • -
  • -
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Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Get your day started the best way with a buffet breakfast in the Distrikt Press cafe. Enjoy a delicious variety of hot items, including eggs, bacon, mushrooms, plus a spread of continental sections, including bakery, fruits, juices, cereals and yoghurts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,948 reviews

Customer review rating 4.0/5

Richard L. Solo - Confirmed reviews ALL

Dear Richard, We appreciate you sharing your comments with us. We are delighted that you found our hotel well located, spacious, and comfortable for your stay. Our team is also glad you enjoyed the user-friendly experience on our website, and that your overall visit was a pleasant one. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the daily servicing of your room, and we understand how inconvenient it was to find the cups and ice bucket unattended. Our housekeeping team is always available to address these rare lapses on the spot, and we encourage guests to let us know right away. We also note your comments about the bedside power access, the self check-in kiosk, the check-in pace, and the internet speed. Our reception team is here 24 hours a day to assist, and we will share your feedback with the relevant departments. Nonetheless, we are pleased that you appreciated our prime location steps from the Yarra River and Melbourne’s best attractions. We hope you managed to explore some of the nearby landmarks during your visit. We hope we can welcome you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 2.0/5

Anita M. Couples - Confirmed reviews ALL

Dear Anita, Thank you for sharing your opinion about your time with us. We are pleased that you found our front desk team polite and that they arranged maintenance assistance during your stay. It is also great to hear that you enjoyed the ease of use of the Accor ALL App and found it convenient for booking and payment. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that the air conditioning in your room did not function as it should, especially during a three-night visit. Our rooms are equipped with individually controlled air conditioning, and we encourage guests to let us know of any concerns so we can address them promptly. We are also sorry for the shortcomings in housekeeping and the overall presentation of your bathroom, as daily servicing should ensure a consistently clean and welcoming space. The delays you experienced with maintenance and the lack of a room change are not reflective of the attentive service we aim to provide, and we understand how these issues affected your stay. We have also noted your observations regarding the shared areas, including the lifts and public facilities, and your comments about the balance between our sustainability efforts and guest comfort have been taken on board. Nonetheless, our location on the Yarra River puts the best of Melbourne right at your doorstep, from Flinders Street Station to the nearby galleries, gardens and Southbank Promenade, making it an ideal base for exploring the city. We hope we have the pleasure of seeing you again in the future. Take care, Hotel Management

Customer review rating 4.0/5

Hayley W. Business - Confirmed reviews ALL

Dear Hayley, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that you find our hotel great every time you stay with us. Your loyalty as an ALL member means a lot to our team. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the bathroom amenities and the maintenance issue you encountered. Our front desk team is always available to resolve these rare situations on the spot, and we have noted your feedback. Nonetheless, we are glad you enjoyed your overall visit and that our hotel continues to be your choice for business trips to Melbourne. We hope that you will return in the future. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Amanda C. Families - Confirmed reviews ALL

Dear Amanda, We appreciate your thoughtful review. We are delighted that you found our location so convenient for reaching the city, your event, and public transport. Our team takes real pride in making every guest feel welcome, so it means a lot that you felt well looked after. We are also glad the parking at Wilson Eureka Carpark was easy to navigate, it is a handy option for anyone driving into Southbank. It would be our pleasure to have you return on another occasion. Very best wishes, The team of Mercure Melbourne Southbank

Customer review rating 3.0/5

Joel L. Friends - Confirmed reviews ALL

Dear Joel, It is disheartening to learn that we fell short of your expectations. We are pleased that our hotel’s location served you well and that you found the pricing accessible for your weekend away with friends. It is also nice to know that your room felt spacious and well-kept at first glance. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. The shortcoming in the bathroom and the oversights during daily servicing are not reflective of the standards we aim to uphold. We also regret that your conversations with our team felt stilted at times, as our multilingual front desk strives to make every interaction warm and natural. We will certainly take your observations into account. Nonetheless, our position beside the Yarra River and moments from Flinders Street Station remains something we are proud to offer, giving easy access to Melbourne’s galleries, gardens and laneways. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Management

Dear Richard, We appreciate you sharing your comments with us. We are delighted that you found our hotel well located, spacious, and comfortable for your stay. Our team is also glad you enjoyed the user-friendly experience on our website, and that your overall visit was a pleasant one. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the daily servicing of your room, and we understand how inconvenient it was to find the cups and ice bucket unattended. Our housekeeping team is always available to address these rare lapses on the spot, and we encourage guests to let us know right away. We also note your comments about the bedside power access, the self check-in kiosk, the check-in pace, and the internet speed. Our reception team is here 24 hours a day to assist, and we will share your feedback with the relevant departments. Nonetheless, we are pleased that you appreciated our prime location steps from the Yarra River and Melbourne’s best attractions. We hope you managed to explore some of the nearby landmarks during your visit. We hope we can welcome you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 2.0/5

Anita M. Couples - Confirmed reviews ALL

A very disappointing stay that fell well short of 4-star expectations. For $757 over three nights, we experienced faulty air conditioning, poor communication, inadequate housekeeping, an unclean and outdated bathroom, and an uncomfortable bed. Multiple issues were either poorly addressed or left unresolved, and we did not report every problem as we wanted to spend our time exploring Melbourne rather than chasing hotel staff to fix things. As an Accor member who has stayed at many properties within the chain, this was a particularly disappointing experience and poor value for money.

Dear Anita, Thank you for sharing your opinion about your time with us. We are pleased that you found our front desk team polite and that they arranged maintenance assistance during your stay. It is also great to hear that you enjoyed the ease of use of the Accor ALL App and found it convenient for booking and payment. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that the air conditioning in your room did not function as it should, especially during a three-night visit. Our rooms are equipped with individually controlled air conditioning, and we encourage guests to let us know of any concerns so we can address them promptly. We are also sorry for the shortcomings in housekeeping and the overall presentation of your bathroom, as daily servicing should ensure a consistently clean and welcoming space. The delays you experienced with maintenance and the lack of a room change are not reflective of the attentive service we aim to provide, and we understand how these issues affected your stay. We have also noted your observations regarding the shared areas, including the lifts and public facilities, and your comments about the balance between our sustainability efforts and guest comfort have been taken on board. Nonetheless, our location on the Yarra River puts the best of Melbourne right at your doorstep, from Flinders Street Station to the nearby galleries, gardens and Southbank Promenade, making it an ideal base for exploring the city. We hope we have the pleasure of seeing you again in the future. Take care, Hotel Management

Customer review rating 4.0/5

Hayley W. Business - Confirmed reviews ALL

Had a no soap in soap dispenser In shower and running toilet.. did mention these on check out.. otherwise everything else was great

Dear Hayley, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that you find our hotel great every time you stay with us. Your loyalty as an ALL member means a lot to our team. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the bathroom amenities and the maintenance issue you encountered. Our front desk team is always available to resolve these rare situations on the spot, and we have noted your feedback. Nonetheless, we are glad you enjoyed your overall visit and that our hotel continues to be your choice for business trips to Melbourne. We hope that you will return in the future. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Amanda C. Families - Confirmed reviews ALL

Location was perfect to access city, event and public transport. The car parking was easy to use. Staff were most helpful.

Dear Amanda, We appreciate your thoughtful review. We are delighted that you found our location so convenient for reaching the city, your event, and public transport. Our team takes real pride in making every guest feel welcome, so it means a lot that you felt well looked after. We are also glad the parking at Wilson Eureka Carpark was easy to navigate, it is a handy option for anyone driving into Southbank. It would be our pleasure to have you return on another occasion. Very best wishes, The team of Mercure Melbourne Southbank

Customer review rating 3.0/5

Joel L. Friends - Confirmed reviews ALL

Stayed the Mercure Melbourne Southbank for a weekend. Hotel has a good location and was relatively inexpensive. The room was spacious and tidy, but clearly starting to age (particularly the bathroom). Shower had a broken clothes line and unpatched holes in the tiles where it appears there were previous shelf fittings. Check-in experience and engagements with hotel staff were always a little awkward and unnatural. Housekeeping was average. Bin was not emptied one day. The next, the bath mat was taken and not replaced. There was also a sticky substance on the carpet that looked like it has been there quite a while.

Dear Joel, It is disheartening to learn that we fell short of your expectations. We are pleased that our hotel’s location served you well and that you found the pricing accessible for your weekend away with friends. It is also nice to know that your room felt spacious and well-kept at first glance. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. The shortcoming in the bathroom and the oversights during daily servicing are not reflective of the standards we aim to uphold. We also regret that your conversations with our team felt stilted at times, as our multilingual front desk strives to make every interaction warm and natural. We will certainly take your observations into account. Nonetheless, our position beside the Yarra River and moments from Flinders Street Station remains something we are proud to offer, giving easy access to Melbourne’s galleries, gardens and laneways. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Management

Customer review rating 4.0/5

Julie H. Couples - Confirmed reviews ALL

Short but lovely stay, very comfortable. Bathroom could do with a tile update.

Dear Julie, Thank you very much for your feedback. We are delighted that you found your stay comfortable and enjoyed our great Southbank location. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available to address any room concerns on the spot, and we regret that we missed the mark with the bathroom this time. We have shared your comments with our housekeeping team for their attention. Nonetheless, it is wonderful to know that your overall visit was a lovely one, and that our central setting on the Yarra made exploring Melbourne easy for you and your partner. It would be a pleasure to welcome you again. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 3.5/5

Jenni B. Business - Confirmed reviews ALL

Stay was overall very comfortable, reception staff were very helpful when I had difficulty with room service ordering, Was disappointed to receive my evening meal in a paper bag (rather tacky) Male staff member at breakfast was extremely rude, I was told I could sit anywhere in a very full room and was not directed to where to locate plates ect , I was left feeling awkward and guessing to navigate the breakfast

Dear Jenni, We are delighted that you found your room comfortable and that our reception team was able to assist you when you needed help with your dining order. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your evening meal should have been presented with more care, and we regret that the packaging felt inappropriate. The buffet experience also fell short, as our team member should have guided you to the amenities and made you feel welcomed rather than leaving you to navigate on your own. Nonetheless, it is pleasing to know that your overall stay was a comfortable one, and we appreciate your thoughtful feedback on our environmental efforts. We all hope to have the pleasure of welcoming you again. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 2.0/5

Jacki R. Friends - Confirmed reviews ALL

Disappointed that $469 per night twin share is two single beds. Staff unwilling to change to a better standard room. Never enough staff at reception.

Dear Jacki, We appreciate your review and the opportunity to address your feedback. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Our Standard Twin Rooms are designed to offer two comfortable king single beds with a kitchenette, and we understand that the configuration did not suit your needs on this occasion. The rate you booked reflects the room type selected and the demand at the time, though we appreciate how this added to your disappointment. We regret that our team was unable to arrange a different room for you during your visit, and we acknowledge your frustration with the staffing levels you encountered at reception and departure. Our front desk is available 24 hours a day, and we are sorry that this was not your experience. We also note your feedback on the overall accommodation standard and our sustainability efforts, and we will take all of your comments into careful consideration. We hope to welcome you again in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 2.5/5

Anne C. L. Business - Confirmed reviews ALL

The room is okay and equipped with microwave and utensils. I just think we were blocked in a PWD room with bathroom curtains and low sink. Breakfast is okay, having stayed with other Ibis (accor) hotels from Perth, Sydney and Melbourne, I could say that their food selection is the SAME. Not much variety. The front desk person who checked us in was so kind to give us early check in. But the male staff came out as rude when we asked for the billing or the invoice. The one sent to us is just the normal opera generated folio. Nothing much we can do, that is how we felt. We are also hoteliers and we know the in and out of the process- especially the billing. Where we can add the sharer’s name to reflect on the bill. Even though we raised that it is important since there are 2 companies who paid, we were left with no resolution.

Dear Anne C., Thank you for providing your observations. We are pleased that your arrival was made smoother with an early check-in and that you found the room well equipped with a microwave and utensils for your stay. We also appreciate your kind words about our sustainability efforts, it is rewarding to know the no-plastic approach resonated with you. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that the billing process caused frustration and that the level of service you received fell short of the professionalism we aim to deliver every day. Your concerns about the accessibility features in the room and the clarity around the in-room dining charge have been noted, and we acknowledge how important it is for these details to be handled with care, particularly for guests who understand the industry as you do. The breakfast offering and the recognition of your ALL membership are areas where we clearly missed the mark, and we apologise for that. Finally, our team is always available at reception to assist with any billing adjustments or room concerns while you are still with us, so that we can find a resolution on the spot. We certainly hope that we can welcome you back again. Best regards, Hotel Management

Customer review rating 4.5/5

Julie A. Couples - Confirmed reviews ALL

Great location & beautiful view of the city. Bar & restaurant downstairs made everything so convenient. We will be back.

Dear Julie, Please accept our sincere thanks for this glowing review. We are delighted that you found our location so convenient and enjoyed the beautiful city views from your room. Our position right on the Yarra River gives a lovely outlook across Melbourne, and it is wonderful that it made your couple’s getaway special. Our team is also pleased that Distrikt Press café and bar added to the ease of your stay. Having a relaxed spot to eat and drink right downstairs is something we love providing, and we are glad it worked so well for you. Finally, we are thrilled that the electronic check-in and check-out impressed you. Our self-service kiosks are designed to make arrivals and departures seamless, and it is great to know they hit the mark for a Gold member like you. We look forward to welcoming you back for another excellent experience with us. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Steve C. Couples - Confirmed reviews ALL

Very comfortable good sleep. And amenities

Dear Steve, Thank you for taking the time to share your feedback. We are delighted that our Southbank location worked so well for your couple’s getaway. It is wonderful to know you had a very comfortable sleep and found our amenities to your liking. Our team takes pride in offering restful beds and thoughtful touches that help you recharge after a day exploring Melbourne. We would love to have you return in the future. All the best, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Nadine B. Families - Confirmed reviews ALL

Excellent location, in close proximity to be able to walk everywhere! MCG, shops, crown, parks.

Dear Nadine, We are delighted that our central location made your family trip so enjoyable. Being able to walk to the MCG, the shops, Crown and the parks is exactly the kind of Melbourne experience we love to offer our guests. Our team takes great pride in making every stay comfortable and seamless, from the self-check-in kiosks to the warm welcome throughout the hotel. We hope you will return for a memorable stay. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Jen S. Families - Confirmed reviews ALL

Was in a great location, close to where we needed to be. Room was clean & comfortable, and was nice & quiet. Loved the availability of the sparkling & filtered water.

Dear Jen, We appreciate your thoughtful review. We are so pleased that our location right on the Yarra River worked perfectly for your family trip. It is wonderful to hear that your room felt clean, comfortable, and peacefully quiet throughout your stay. We are also glad you enjoyed the sparkling and filtered water station, it is a small touch we love offering to help guests feel refreshed. We hope you will return for a memorable stay. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 5.0/5

Kimberley C. Solo - Confirmed reviews ALL

I enjoyed the ease and speed of checking in and being able to get food and beverages from the Cafe bar restaurant in the foyer and take things to my room. Further, the room was comfortable, I had full control over the temperature of heating and cooling in my room. It was easy to sleep and a comfortable bed, and the bathroom had good size pump action shampoo, conditioner, body wash and lotion. Further impressive was the recyclable material coffee cups and pitcher to allow going down to the Cafe bar and filling with still or sparkling water and even going down and bringing back to room a hot beverage. Always enjoy my stay! Will be back.

Dear Kimberley, Thank you for letting us know your impressions. We are delighted that your check-in was smooth and speedy, and that you found our Distrikt Press café so handy for grabbing a bite or a drink to take back to your room. It is wonderful to know your room felt comfortable and that you enjoyed having full control over the heating and cooling. A good night’s sleep on our Sealy mattresses makes all the difference, and we are glad the bed hit the mark for you. We also love that you appreciated the bathroom dispensers and the recyclable cups and pitcher. Our team takes pride in those thoughtful, eco-friendly touches that make a stay feel a little more like home. We look forward to the pleasure of welcoming you back. Many thanks again, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Karen K. Couples - Confirmed reviews ALL

Lovely room with good river view. Only stayed one night but was perfect city location for exploring the city. Breakfast was ok, could have had a few more selections.

Dear Karen, We are delighted that you found your room so comfortable and enjoyed the lovely river view from your window. That said, we are sorry the breakfast spread did not fully meet your expectations. Our Distrikt Press café offers a variety of hot items and continental selections, and we have noted your feedback on expanding the egg and fresh produce options. Nonetheless, our location on the Yarra River is something we are proud of, and we are glad it made exploring Melbourne so easy for you. We hope to welcome you back for an improved stay in the future! Best wishes, Phyu Maung, Assistant Manager

Customer review rating 2.0/5

Peter W. Business - Confirmed reviews ALL

I got told to park in the Wilsons car park near the motel and that it would be validated, they gave me a voucher and then when i went to validate it, the voucher was not recognised or accepted, so I ended up having to pay $180! for parking!

Dear Peter, Thank you for your honest feedback. We are pleased that you found our hotel to be a good choice for your business trip. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. The parking arrangement with the nearby Wilson Eureka Carpark should be straightforward: guests present their entry ticket at reception upon arrival to receive validation for the discounted rate of $30 per day. We regret that this process did not work as intended in your case and that you were left with an unexpected charge. Our self check-in kiosks are designed to offer a quicker arrival experience, yet we understand that being attended to after another guest while you were still using the kiosk caused frustration. The team is always available at the front desk to assist, and we are sorry for the mix-up. We also note your comments about the shower screen in room 519 and want to assure you that our housekeeping team carries out daily servicing of all rooms, ready to address any oversight promptly when notified. We hope to welcome you back in the future. Best regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Susie B. Business - Confirmed reviews ALL

Perfect location, right on Southbank with so many options for a meal or drink. And only a short walk or train ride right into the city. The room was just right for a night away. Comfy bed and amenities.

Dear Susie, Thank you for letting us know your impressions. We are thrilled that our Southbank location made your business trip so easy, with plenty of dining and drink options right on your doorstep. It is wonderful that your room felt just right for your night away, and we are glad the comfy bed and handy amenities added to your comfort. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 3.0/5

Joe T. Couples - Confirmed reviews ALL

Disappointed. Food left in fridge from previous guests. Table very unsteady. We ordered room service because I had a medical procedure and couldn’t move a lot. it came in takeaway containers and a paper bag. I did expect it to be on a plate. And only two teabags!!!

Dear Joe, We appreciate you letting us know about your recent visit. We are pleased that our central location near the Yarra River served you well during your stay. However, we are sincerely sorry that several aspects of your visit fell short of your expectations. The oversights in your room, particularly with the remnants left behind by previous guests and the condition of the freezer, are not reflective of our usual standards, and we regret the inconvenience this caused. Your remarks about the in-room dining presentation have been noted, and our team is always available to assist with any requests, such as additional tea supplies, when you need them. Nonetheless, we are glad our position in the heart of Southbank provided a convenient base for your trip. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Genevieve C. Families - Confirmed reviews ALL

Loved staying. Room and bed was comfortable and quiet. Appreciated the microwave in the room. Unfortunately alarm went off but understand this is unavoidable but maybe vaping penalty signs up in corridors- am assuming it was someone vaping. Only hitch was the car parking. Went to drive in the right carpark. Your website says Eureka carpark but on entry, it is not called this, rang them on the intercom and they said they were not the carpark affiliated with Mercure Southbank. Tried another one that was nearby and it was wrong, so I illegally parked, ran into hotel and reception staff were great and assisted and turns out first one was correct. Can you maybe update your website with exact correct name and map or location of the affiliated carpark because it wasn’t called “eureka carpark “ on entry. Locally might be known as that but if not local is tricky. Thanks

Dear Genevieve, Thank you very much for your feedback. We are delighted you found your room and bed comfortable and quiet for your one-night stay. It is great that the microwave came in handy, and we are pleased our reception team member made such a positive impression on you. However, we are sorry the fire alarm disrupted your stay and that you were concerned about vaping in the corridors. Our property is strictly non-smoking, and we do address any breaches whenever they are brought to our attention. Finally, we are glad your overall experience left you willing to recommend us so highly, and we appreciate your feedback on the Accor ALL app. We look forward to welcoming you back on a future trip. Best regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Caitlin B. Couples - Confirmed reviews ALL

Easy to get to location, bed was comfortable, room was clean and tidy. Staff were lovely. Really nice stay overall

Dear Caitlin, Thank you for letting us know your impressions. We are delighted that you found our location so easy to reach and that your bed gave you a comfortable night’s sleep. Our team is thrilled you felt so welcome, and we are glad your room was spotless and tidy for you. It is wonderful that your stay was so enjoyable overall. We hope you will return for a memorable stay. Best wishes, Phyu Maung, Assistant Manager

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