ibis Paris Gare de L'Est 10ème 3 stars

Customer review rating (ALL Rating) 4.5/5 1,027 reviews

Best price
guarantee
ibis Paris Gare de L'Est 10ème - Image 1
ibis Paris Gare de L'Est 10ème - Image 2
ibis Paris Gare de L'Est 10ème - Image 3
ibis Paris Gare de L'Est 10ème - Image 4
5 Rue Saint Laurent, 75010 PARIS, France

Description

Hotel extras

  • Family rooms for 3 to 4 people

  • The hotel is 110 yards from Gare de l'Est and 7 minutes from Gare du Nord

  • Green Key certified hotel: awarding our commitment to sustainable tourism

  • 3 fully equipped meeting room

  • Breakfast available from 4:30 a.m.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with twin beds

Photo out of - Standard Room with twin beds

Featuring the new Sweet Bed by ibis bedding, this peaceful, practical and inviting ibis room has everything you need to enjoy your stay: double bed, desk, TV with all the main channels and bathroom.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Web TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 14 m² / 150 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Courtyard View
See availabilities

Featuring the new Sweet Bed by ibis bedding, this peaceful, practical and inviting ibis room has everything you need to enjoy your stay: double bed, desk, TV with all the main channels and bathroom.

  • Views:

    Courtyard View or Historic side view

Max. number of persons
1
Area
From 10 m² / 107 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Web TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Featuring the new Sweet Bed by ibis bedding, this peaceful, practical and inviting ibis room has everything you need to enjoy your stay: double bed, desk, TV with all the main channels and bathroom.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Web TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Featuring the new Sweet Bed by ibis bedding, this peaceful, practical and inviting ibis room has everything you need to enjoy your stay: double bed, desk, TV with all the main channels and bathroom.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Web TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Paris Gare de L'Est 10ème

5 Rue Saint Laurent
75010 PARIS
France

GPS:48.875226, 2.358467

Telephone
Fax +33 1 44 53 02 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 44 rooms
  • One room for people with reduced mobility
  • 44 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Portuguese

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels

BAR

Photo out of - BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Bar Type
Bar
Capacity
10
Accessibility
Accessible service
Telephone +33 1 42 80 74 40

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,027 reviews

Customer review rating 3.5/5

Lucy B. Families - Confirmed reviews ALL

Dear Lucy, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our prime location and found your room comfortable. Your kind words about our staff are also appreciated. We sincerely apologize for the inconvenience caused by the fire alarm disruption during your stay. Please know that the safety and security of our guests are of utmost importance to us. We take your concerns regarding the alarm's volume and staff training seriously and will review our procedures to ensure clarity and effectiveness in emergency situations. Please note that once the alarm it is set up, during 5 minutes we cannot stop it we must wait the 5 minutes to finish before we can reset the alarm system Regarding access to the hotel, we understand that requiring staff assistance for entry can be inconvenient. This policy is in place to enhance security for all guests, and we appreciate your understanding. Thank you once again for your feedback. We hope to welcome you back in the future for an even better stay. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 5.0/5

Stephen W. Families - Confirmed reviews ALL

Dear Stephen, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our hotel clean, our staff friendly, and our location convenient for your visit. We hope to welcome you back for future celebrations. Goodbye, ibis Paris Gare de L'Est 10ème

Customer review rating 3.0/5

Nasteha F. Families - Confirmed reviews ALL

Dear Nasteha, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to hear that your check-in process did not meet your expectations, especially after your early travel with your children. I understand how crucial clear communication is, particularly in situations involving families. While it is true that early check-in is subject to availability, I acknowledge that you had provided us with your arrival time in advance. Your experience highlights an area where we can improve, specifically in ensuring that our guests are adequately informed about room availability prior to arrival. We appreciate your comments, which will be valuable as we strive to enhance our guest communication and service standards. Thank you once again for your insights, and I hope you will consider staying with us again in the future. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 4.0/5

B E. Families - Confirmed reviews ALL

Dear Mr E., Thank you for sharing your feedback regarding your recent stay at ibis Paris Gare de L'Est 10ème. We are pleased to hear that you found our location convenient and appreciated the cleanliness of our hotel. It is always wonderful to welcome returning guests, and we are glad that you enjoyed your accommodations this time around. We appreciate your comments regarding the lift and understand that it can be a concern for some guests. Your insights about the tea and coffee replenishment have also been noted. While we do not provide daily replenishment, guests can certainly request additional supplies at the front desk. We understand that having a fridge can enhance the comfort of your stay, especially when traveling with children, and we will take your suggestion into consideration for future improvements. Once again, thank you for your valuable feedback. We hope to welcome you back in the near future for another pleasant stay. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 3.5/5

Cortina W. Families - Confirmed reviews ALL

Dear Cortina, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the friendliness of our staff. However, we regret that your room's location caused disturbances during your stay. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. Best regards, ibis Paris Gare de L'Est 10ème

Dear Lucy, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our prime location and found your room comfortable. Your kind words about our staff are also appreciated. We sincerely apologize for the inconvenience caused by the fire alarm disruption during your stay. Please know that the safety and security of our guests are of utmost importance to us. We take your concerns regarding the alarm's volume and staff training seriously and will review our procedures to ensure clarity and effectiveness in emergency situations. Please note that once the alarm it is set up, during 5 minutes we cannot stop it we must wait the 5 minutes to finish before we can reset the alarm system Regarding access to the hotel, we understand that requiring staff assistance for entry can be inconvenient. This policy is in place to enhance security for all guests, and we appreciate your understanding. Thank you once again for your feedback. We hope to welcome you back in the future for an even better stay. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 5.0/5

Stephen W. Families - Confirmed reviews ALL

Fleeting visit to the French Capital for our sons Birthday. Hotel was clean tidy, friendly staff and located in a convenient location very close to the main railway stations with a direct Metro into the centre of Paris on the door step.

Dear Stephen, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our hotel clean, our staff friendly, and our location convenient for your visit. We hope to welcome you back for future celebrations. Goodbye, ibis Paris Gare de L'Est 10ème

Customer review rating 3.0/5

Nasteha F. Families - Confirmed reviews ALL

I was disappointed with the check-in experience. The hotel contacted me before my arrival and asked what time I would be coming so they could prepare for my arrival. I told them clearly that I would arrive around 10:00 a.m. I travelled very early in the morning with my three young children and arrived exhausted at around 10:00. Only then was I told that the room was still occupied and that we had to wait until around 2:00 p.m. I understand that early check-in is not always possible, but if the hotel already knew I was arriving at 10:00, they could simply have told me beforehand that the room would not be ready. Travelling alone with three tired children is already stressful. After such an early journey, having to wait for hours made it much more difficult, and I even fell asleep in a chair in the waiting area because I was so exhausted. I appreciated having somewhere to sit, but the communication should have been much better. I hope the hotel takes this feedback seriously and gives future guests clearer information about check-in times.

Dear Nasteha, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to hear that your check-in process did not meet your expectations, especially after your early travel with your children. I understand how crucial clear communication is, particularly in situations involving families. While it is true that early check-in is subject to availability, I acknowledge that you had provided us with your arrival time in advance. Your experience highlights an area where we can improve, specifically in ensuring that our guests are adequately informed about room availability prior to arrival. We appreciate your comments, which will be valuable as we strive to enhance our guest communication and service standards. Thank you once again for your insights, and I hope you will consider staying with us again in the future. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 4.0/5

B E. Families - Confirmed reviews ALL

Have stayed here previously with friends. We were placed on different floors on the previous trip. For this recent trip, they suggested requesting rooms on the right-hand side of the hotel (as you walk in) as it has a more modern lift! The lift on the left, can only accommodate one person at a time. My friends (who previously stayed), said they chose to use the stairs rather than "chancing" the lift. Am sure it's fine but on this trip, we fortunately were in rooms on the right-hand side. The hotel is basic but clean. It has a metro line minutes from the hotel. It is well served by bus if you prefer this rather than the metro. It is also 10 minute walk to Gare Du Nord if you are using Eurostar services. It is a little rough around the edges, but no-one really bothered us. One or two homeless individuals begging but left you alone once you refused. I did notice that the tea/coffee were not replenished daily. Am sure I could request but I just purchased supplies in the local supermarket. It would be good if they had a small fridge though to store items such as water. Also if travelling with a toddler, as we were, a fridge would have been useful to store things like milk, yoghurt.

Dear Mr E., Thank you for sharing your feedback regarding your recent stay at ibis Paris Gare de L'Est 10ème. We are pleased to hear that you found our location convenient and appreciated the cleanliness of our hotel. It is always wonderful to welcome returning guests, and we are glad that you enjoyed your accommodations this time around. We appreciate your comments regarding the lift and understand that it can be a concern for some guests. Your insights about the tea and coffee replenishment have also been noted. While we do not provide daily replenishment, guests can certainly request additional supplies at the front desk. We understand that having a fridge can enhance the comfort of your stay, especially when traveling with children, and we will take your suggestion into consideration for future improvements. Once again, thank you for your valuable feedback. We hope to welcome you back in the near future for another pleasant stay. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 3.5/5

Cortina W. Families - Confirmed reviews ALL

Good location and friendly staff. Unfortunately room location meant lift noise and slamming door that vibrated the room, especially in the morning

Dear Cortina, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the friendliness of our staff. However, we regret that your room's location caused disturbances during your stay. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 3.0/5

Agha K. Families - Confirmed reviews ALL

Everything was good. The only issue was that there was smell in the washroom. I think it was as due to no exhaust system in the toilet.

Dear Agha, Thank you for your feedback. We appreciate your comments regarding the bathroom odor. Your concerns are important to us, and we will take them into consideration as we strive to enhance our guest experience. Goodbye and best wishes, ibis Paris Gare de L'Est 10ème

Customer review rating 2.5/5

Ibrahim M. Friends - Confirmed reviews ALL

Shower head broken constantly spraying the wall. No safe, no fridge . But clean and cheap hotel.

Dear Ibrahim, Thank you for sharing your feedback. I regret to learn about the issues you encountered with the shower and the absence of a safe and fridge in your room. I regret also that the front desk team did not inform you that we have safety box at the back office at the disposal for the guest as well as a fridge in the back office of the restaurant if you need to keep something in the cold. Please do not hesitate to ask for these services for your futur reservations. We appreciate your comments regarding cleanliness and value, and we will take your insights into consideration. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 3.5/5

Carroll B. Solo - Confirmed reviews ALL

Surprisingly small room. I use Ibis extensively for reliability, but this room may have been half the usual room size.

Dear Carroll, Thank you for your feedback regarding your recent stay. We appreciate your loyalty to our brand; however, we regret that the room size did not meet your expectations. Your comments are valuable as we strive to improve guest experiences. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 4.0/5

Anne L. Solo - Confirmed reviews ALL

Easy to find, well located. Very well trained and helpful staff ( especially Dembo, on duty in the afternoons and evenings). Very impressive and good value breakfast

Dear Anne, Thank you for your positive feedback regarding our location, air conditioning, and breakfast offerings. It is heartening to know that our staff, particularly Dembo, made a positive impression on your stay. We appreciate your kind words and hope to welcome you back soon. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 4.0/5

Pornsawan B. Couples - Confirmed reviews ALL

Pleasant and convinient to get to public transport

Dear Pornsawan B., Thank you for your positive feedback regarding our convenient location near Gare de l'Est. We are pleased to hear that you found it easy to access public transport during your stay. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 3.5/5

Alastair D. I. Families - Confirmed reviews ALL

Convenient location for travel. Friendly staff. Good bakeries nearby. Room was basic but fine. Towels were thin as noted by others, but everything was clean etc. shower initially flooded easily into carpeted bedroom, but staff quickly addressed the issue.

Hello, Thank you for sharing your feedback. We are pleased to hear that you appreciated our convenient location, the friendliness of our team, and the nearby bakeries. We are also glad that our staff was able to quickly address the issue with the shower. We are sorry that the quality of the towels and the shower drainage did not fully meet your expectations. Your comments have been noted and will help us improve our services. We hope to have the pleasure of welcoming you again during your next visit to Paris. Kind regards, **Leslie CLAVIJO** Accommodation Manager

Customer review rating 4.5/5

Ruth L. Families - Confirmed reviews ALL

We weren’t sure what to expect after seeing some less satisfactory tripadvisor reviews, but our experience was excellent. Great room, recently refurbished, clean, quiet, comfortable. Breakfast was decent and reception staff helpful and friendly.

Dear Ruth, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your room comfortable and enjoyed the service provided by our staff. Your kind words motivate us to maintain our high standards. Goodbye, and best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 3.5/5

Nazhad K. Business - Confirmed reviews ALL

As usual welcoming staff and good service.

Dear Nazhad , Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our welcoming staff and good service. Your comments regarding other aspects are noted as we strive to enhance our guests' experiences. Goodbye, ibis Paris Gare de L'Est 10ème

Customer review rating 4.0/5

David S. Families - Confirmed reviews ALL

Good.

Dear David , Thank you for your positive feedback. We are pleased to hear that you had a good overall experience during your stay. Your satisfaction is important to us, and we hope to welcome you back soon for another enjoyable visit. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 4.5/5

Dylan M. Couples - Confirmed reviews ALL

Embo checked us in. What a guy.

Dear Dylan, Thank you for your kind words regarding your check-in experience. We are delighted to hear that Embo made a positive impression on you. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 4.0/5

Rosemarie B. Families - Confirmed reviews ALL

Small room however hotel is well located to walk form to see sights in Paris. Air con worked well

Dear Rosemarie , Thank you for your kind feedback. We are pleased to hear that you enjoyed a comfortable stay and appreciated our convenient location as well as the efficient air conditioning. We hope to welcome you back in the future. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 1.5/5

Adrian P. B. Couples - Confirmed reviews ALL

Unfriendly staff (except the shift manager, he was the only one doing a decent job). For the check out process was extremely weird and two days have passed and I haven’t had the notification of the cancellation of the deposit, nor any other notification about the stay have ended. I’ve tried to call 3 times per day and no one answers

Dear Adrian P. B., Thank you for sharing your experience with us. I appreciate your feedback regarding the communication issues and staff interactions during your stay. I am glad to hear that you found our shift manager's service satisfactory. Regarding the checkout process, I understand your concerns about the deposit cancellation notification and the difficulties you faced in reaching our team. I have just checked the pending pre authorisation and you are right it was not cancelled and I apologise for this mistake. I have just cancelled it now. The pending will desapear from your account between 48h hours and 5 days from now. Your comments will be reviewed to ensure we improve our guest services in the future. Thank you for bringing these matters to our attention. Best regards, Erasmo Massong Deputy Manager

Customer review rating 5.0/5

Diego F. M. Families - Confirmed reviews ALL

All the staf members makes me stay very enjoyable

Dear Diego, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff contributed to making your visit enjoyable. Your positive feedback motivates us to continue providing excellent service. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 2.0/5

Karim M. Families - Confirmed reviews ALL

Cramped entrance to room. Couldn’t get suitcase round.

Dear Karim, Thank you for your feedback. I apologize for the inconvenience you experienced with the room's layout. We continuously strive to enhance our guests' comfort and appreciate your comments regarding the access to your room. Best regards, ibis Paris Gare de L'Est 10ème

Customer review rating 1.5/5

Daniel K. Families - Confirmed reviews ALL

We were given a depressing ground floor room on the courtyard. It was not very clean, and would have been hard to make cleaner, given how old the carpets, paint and fixtures were. The towels were threadbare and very unpleasant to use. No hand towels were available at all. Staff were friendly and doing their best in impossible circumstances.

Dear Daniel , Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations. We strive to maintain a high standard of cleanliness and comfort, and your comments regarding the condition of your room and towels have been duly noted. I appreciate your recognition of our staff's efforts amid challenging circumstances. Your insights are invaluable as we continue to enhance our services and facilities. Best regards, ibis Paris Gare de L'Est 10ème

Other web-users rate our hotel

  • 436 reviews 9.5/10 Location
  • 552 reviews 6.8/10 Room
  • 604 reviews 9/10 Service
  • 12 reviews 7.4/10 WiFi
  • 230 reviews 8/10 Cleanliness
  • 213 reviews 7/10 Breakfast
  • 162 reviews 2.4/10 Amenities
  • 49 reviews 4.1/10 Food

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Paris Hotels