ibis Styles Paris Gare de l'Est TGV 3 stars

Customer review rating (ALL Rating) 4.4/5 752 reviews

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Description

Hotel extras

  • Hotel with Green Key certification

  • Rooms renovated in early 2020

  • Local and seasonal breakfast

  • 3 metro lines and 10 bus lines close by

  • A real discovery near Canal Saint Martin for romance and relaxation

Our accommodation(s)

Hotel location

ibis Styles Paris Gare de l'Est TGV

87 Boulevard de Strasbourg
75010 PARIS
France

GPS:48.875852, 2.357706

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  752 reviews

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

Very friendly & helpful staff, clean room, tasty breakfast.

Dear Michael M., Thank you for your positive feedback. We are delighted to hear that you appreciated our friendly staff, clean accommodations, and enjoyable breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Cheikhou - Front Office Manager of Ibis Styles Paris Gare de l'Est TGV

Customer review rating 2.0/5

Catherine B. Solo - Confirmed reviews ALL

I do not wish for this to be published but purely for you to know. When I checked into the room there was a dirty used towel on the back of the door. Also the spoons in the breakfast buffet were dirty, I presume hand washed. I did not feel like the young uninsterested men at check in would be helpful. Plus I didnt want them coming to my room, I also did not feel safe generally. The window in the room 16 opens to a flat roof adjancent to other full length windows meaning anyone from each room could walk up to another room. I couldnt leave the window open without feeling unsafe. You should put bars infront of it. The front of the hotel was littered with garbage bags.

Hello, Thank you for taking the time to share your experience with us, although we are genuinely sorry to read about your experience. The issues you have raised regarding the cleanliness of the room and the breakfast facilities are completely unacceptable and in no way meet the standards we expect from our staff. These issues have been immediately reported to the relevant departments so that a strict reminder of procedures can be issued. Regarding the welcome, we regret that you did not experience the quality of service we strive to offer to each of our guests. We would also like to reassure you regarding safety matters. Access to the rooftops is not permitted, and they are not freely accessible between rooms. Our establishment complies with current safety standards. Finally, regarding the bin bags at the entrance, these are placed on the public highway in accordance with the council’s collection rules and are not under the direct management of the establishment. We do, however, understand that this may have affected your first impression and we apologise for this. Thank you once again for your feedback, which enables us to continually improve the quality of our services. Kind regards, Team Ibis Styles Paris Gare de l'Est TGV

Customer review rating 3.5/5

Carol M. Couples - Confirmed reviews ALL

Towels were very thin, toilet door was rotting , made the room feel quite shabby , no British TV channels for news.

Dear Carol M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. However, we regret that certain aspects of your room did not meet your expectations. Your comments regarding the towels and facilities will be noted for future improvements. Cheikhou - Chef de réception de l'Ibis Styles Paris Gare de l'Est TGV

Customer review rating 3.5/5

Sarah V. D. A. Business - Confirmed reviews ALL

The hotel is very well located, next to the Gare de l'Est, close to the Gare du Nord, and next to a metro stop (line 4). I had a spacious room on a high floor. No noise from the street in the room. Airconditioned room. Some noise from the venitlation system. Plenty of restaurants nearby.

Dear Sarah V. D. A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and enjoyed the spaciousness of your room. However, we regret to learn about the disturbances caused by the ventilation system. Your comments are valuable, and we will take them into consideration as we strive to enhance our guests' experiences. Sincerely, Cheikhou - Head of Reception at Ibis Styles Paris Gare de l'Est TGV

Customer review rating 3.5/5

Martin C. Solo - Confirmed reviews ALL

I have stayed in the hotel many times now and I am indeed a fan due to the location and basic comfort. Your staff members are always friendly. Nevertheless - one thing did really annoy me though. The lift was out of order yesterday (18 March) - not hugely dramatic but I would have preferred not to carry my heavy suitcase down the narrow staircase - I am glad I wasn't staying on the top floor. This is in fact at least the second time when I stayed there that the lift was out of order.

Dear Martin C., Thank you for your continued patronage and for sharing your experience with us. We are pleased to hear that you appreciate our location and the friendliness of our staff. However, we regret the inconvenience you faced with the lift being out of order during your recent stay. We understand how this can be frustrating, especially when managing heavy luggage. While we strive to maintain our facilities to the highest standards, occasional maintenance issues can arise. Your feedback regarding the lift will be noted as we continuously seek to enhance our guests' experience. Thank you for your understanding. Cheikhou - Reception Manager at Ibis Styles Paris Gare de l'Est TGV

Other web-users rate our hotel

  • 405 reviews 9.6/10 Location
  • 402 reviews 6.1/10 Room
  • 435 reviews 9/10 Service
  • 9 reviews 8.5/10 WiFi
  • 341 reviews 8.3/10 Breakfast
  • 183 reviews 6.8/10 Cleanliness
  • 73 reviews 3/10 Amenities

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