ibis Styles Paris Gare de l'Est Château Landon 3 stars

Customer review rating (ALL Rating) 3.9/5 1,374 reviews

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1 et 3 rue de Château Landon, 75010 PARIS, France

Description

Hotel extras

  • 250m from Gare de l'Est (metro and trains)

  • A 10-minute walk from Gare du Nord

  • Designer hotel with a bar and large living space

  • Air-conditioned rooms with a view

  • A 5-minute walk from the Saint-Martin canal

Our accommodation(s)

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Hotel location

ibis Styles Paris Gare de l'Est Château Landon

1 et 3 rue de Château Landon
75010 PARIS
France

GPS:48.878845, 2.362408

Telephone
Fax +33 1 44 65 33 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR VENDING MACHINE 

Meet up for a moment of tranquility, conviviality or creativity. Enjoy our drinks menu from the lounge's wicker chairs or the large loft space with foosball. The kids' area will keep little ones occupied.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,374 reviews

Customer review rating 2.5/5

Mike Solo - Confirmed reviews ALL

I’ve stayed at 50+ Ibis hotels over the last 20 years and I have to say that ibis Styles Paris Gar d’lest Chateau London was rather disappointing. I usually book via Hotels.com but on this occasion I booked directly with Accor. 1. The hotel needs a BIG renovation. The room looks and feels ‘dated’ 2. The bathroom had poor lighting. It was way too dark 3. The mattress cover kept sliding in the middle of the night 4. There was NO ROOM SAFE. Without that I won’t be returning 5. At your other Ibis hotels there is a room safe OR I can leave my valuables at reception. This wasn’t an option at this Ibis hotel. Neither option was available 6. The room look dreary and had only one small picture on the wall. It was like a prison cell On the positive side, your staff was friendly. The WiFi connection was good. The breakfast buffet was 6/10. The room was quiet. And to be honest, those were the only positives. Overall, I’d give my 5 nights a 5/10. Improvement needed. (provide a room SAFE!! This is 2026!!)

Bonjour, Merci d’avoir pris le temps de partager votre retour détaillé suite à votre séjour. Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes habituelles au sein de nos établissements. Vos remarques concernant l’état de la chambre, l’éclairage de la salle de bain, le confort de la literie et l’ambiance générale ont bien été prises en compte et seront transmises à notre équipe afin d’envisager les améliorations nécessaires. Concernant le point du coffre-fort, nous souhaitons apporter une précision importante : conformément à la réglementation en vigueur, un dispositif sécurisé est bien disponible à la réception pour le dépôt d’objets de valeur. Nous regrettons si cette information ne vous a pas été communiquée lors de votre séjour, et comprenons que cela ait pu engendrer de l’inconfort. Nous sommes toutefois ravis de lire que vous avez apprécié l’amabilité de notre personnel, le calme de la chambre ainsi que la qualité du Wi-Fi et du petit-déjeuner. Votre retour est précieux et nous espérons avoir l’opportunité de regagner votre confiance lors d’un prochain séjour, dans de meilleures conditions. Cordialement La Direction

Customer review rating 4.0/5

Juna L. Solo - Confirmed reviews ALL

I overall found my stay to be satisfactory, especially due to its excellent location. The hotel is conveniently situated just a few steps away from a metro station, which made getting around the city very easy and efficient. However, I would like to highlight an incident that occurred on my last morning. At around 5:00 AM, a loud fire alarm went off, waking all guests. Unfortunately, there was no announcement or guidance provided at the time, and when I went down to the reception area, there were no staff members present to assist or inform guests about the situation. After the alarm stopped, I approached a member of the breakfast staff, who kindly explained (in French) that the alarm had likely been triggered by someone smoking in the hallway, and that this had apparently happened before. While I appreciate his effort to communicate despite the language barrier, it would have been reassuring to receive clear instructions from hotel staff during the incident—particularly regarding whether it was safe to return to our rooms. While I understand that such situations can occur, I believe that improved communication and staff presence during emergencies would significantly enhance guest safety and comfort. Aside from this issue, my stay was pleasant, and I hope this feedback can help improve future guest experiences.

Dear Juna L., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Paris Gare de l'Est Château Landon. We are delighted to hear that you found our hotel's location to be perfect for your exploration of the city. Being conveniently situated near a metro station is indeed a significant advantage for our guests. We acknowledge the concerns you raised regarding the fire alarm incident on your last morning. Please allow me to extend our sincerest apologies for any distress this situation may have caused. Your safety and comfort are of utmost importance to us, and we understand that clear communication during emergencies is crucial. While we strive to maintain a high level of service, it appears that we fell short in this instance by not having staff readily available to assist during the alarm. We appreciate your understanding that such events may occur unexpectedly, but we are committed to reviewing our procedures to enhance our guest support during such occurrences. We are grateful for your constructive feedback regarding the staff's communication during the incident. It is always our aim to ensure that our guests feel informed and secure. Your comments will be taken into consideration as we seek to improve our emergency protocols and staff presence during critical situations. We are pleased to know that, in general, your stay was pleasant, and we truly value your suggestions for improvement. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, where we aim to provide you with an even more enjoyable experience. Sincerely, R.M. La Direction

Customer review rating 3.5/5

Ellie M. C. Solo - Confirmed reviews ALL

Great location close to public transport to access all areas of Paris. However there is lots of room for improvement with the furnishings of room. Breakfast was basic but adequate, overall would stay here again good value for money.

Dear Ellie, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our convenient location and easy access to public transport, making it simple to explore Paris. We also value your comments regarding the room furnishings and breakfast offering. Please rest assured that we take your suggestions seriously and will use them to continue improving our services and guest experience. We’re pleased to know you found good value in your stay and would consider staying with us again. We look forward to welcoming you back in the future. Kind regards, Carine BITA Assistante cheffe de réception – Assistant Front Office Manager ibis Styles Gare de l’Est Château Landon

Customer review rating 3.0/5

Martin H. S. Couples - Confirmed reviews ALL

This hotel was disappointing for the 3rd level of Ibis and did not offer value for money. The receptionists were a little terse at times. Our allocated room was on the 2nd floor. You could feel the vibration and hear the metro below. A plug in radiator was provided as the air con did not work and so we complained and s were moved to 5th floor. The new bedroom was much nicer but the bathroom was not! 1. The shower was in a bath with all sloping sides making washing uncomfortable. Getting in the bath was difficult and getting out especially so, even dangerous on a wet surface. Please rip out the bath and replace with a decent shower. 2. There was a lack of lighting making the room very dark. I wet shave, my wife uses contact lenses. Both activities were very difficult in the gloom. It requires a minimum of 2 more downlights, one over the sink and one in the bath / shower. 3. During this holiday we have stayed in Ibis Budget, Ibis and Ibis Styles. With one exception (Troyes I. Budget) all have a plumbing problem. The water temperature varies extremely in the shower. If you set it to a nice temperature it either gets extremely hot or very cool depending on exactly where you set it initially. This temperature variation happens about every 3 / 4 minutes making showering a lottery.... Come on Accor, it needs sorting!! On the positive side the pillows and duvet were nice and the bed very comfortable.

Dear S. Thank you for taking the time to share your detailed feedback following your stay. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences encountered. Please be assured that your comments have been taken very seriously. We regret that your initial room was impacted by noise and vibrations from the metro, as well as the issue with the air conditioning. While we are glad that we were able to offer you a room change, we are sorry that the second room, particularly the bathroom, did not provide the comfort you expected. Your remarks regarding the bathroom layout, lighting, and shower experience are very valuable. We understand how these elements can significantly affect your stay, and we will share your feedback with our management and technical teams to review possible improvements. We also apologize for the inconsistency in water temperature you experienced. This is certainly not the level of comfort we aim to provide, and your comments will help us address this issue more effectively. Regarding your interaction with our reception team, we are sorry if their attitude seemed less than welcoming, this does not reflect the level of service we strive to deliver, and we will reinforce the importance of warm and attentive customer care with our staff. We are, however, pleased to read that you appreciated the comfort of the bed, pillows, and duvet. Thank you again for your constructive feedback, which is essential in helping us improve. We hope to have the opportunity to restore your confidence during a future stay. Kind regards, Carine BITA Assistante cheffe de réception – Assistant Front Office Manager ibis Styles Gare de l’Est Château Landon

Customer review rating 4.0/5

Stanislav M. Families - Confirmed reviews ALL

Considering this is Paris, the hotel offers a good stay. The location is very convenient: a 10-minute walk from Gare du Nord and just 5 minutes from Gare de l'Est. You can reach the Louvre in 35 minutes on foot or 15 minutes by metro (Château Landon station is very close). The immediate area felt safe, though it can get a bit "sketchy" closer to the east station. There is also a small supermarket nearby. The staff were polite and welcoming. Our room was on the top floor; it could use some cosmetic touch-ups, but it was comfortable enough for a few days with a small family. Aside from typical city noise, we had no issues. The room featured a bathtub, Smart TV, and satisfactory Wi-Fi. Breakfast was a "cold" buffet (the only hot option being boiled eggs), but it was quite good: fresh pastries, cold cuts, cheese, cereal, and some fruits/veggies, along with decent machine coffee. Overall, we were very satisfied with our stay.

Dear M., Thank you very much for sharing your positive experience. We are delighted to read that you enjoyed your stay with us and that our convenient location, close to major stations and public transport, made it easy for you to explore the city. It is also a pleasure to know that you felt comfortable and safe in the surrounding area. Your kind words about our team are greatly appreciated, and we are glad that you found them polite and welcoming. We are equally pleased that your room met your needs and that you were able to enjoy its comfort and amenities during your family stay. We are happy that you appreciated the quality and variety of our breakfast, as well as the overall value of your experience. We look forward to welcoming you and your family again in the future. Kind regards, Carine BITA Assistante cheffe de réception – Assistant Front Office Manager ibis Styles Gare de l’Est Château Landon

Other web-users rate our hotel

  • 1,026 reviews 9.1/10 Location
  • 1,424 reviews 4.6/10 Room
  • 935 reviews 7.6/10 Service
  • 12 reviews 8.5/10 WiFi
  • 859 reviews 7.1/10 Breakfast
  • 500 reviews 5.1/10 Cleanliness
  • 225 reviews 4.3/10 Vibe
  • 203 reviews 5/10 Food

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