ibis Paris Gare de l'Est TGV 3 stars

Customer review rating (ALL Rating) 4.4/5 1,150 reviews

Best price
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ibis Paris Gare de l'Est TGV - Image 1
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6, Rue St Laurent, 75010 PARIS, France

Description

Hotel extras

  • Close to Gare de l'Est and Gare du Nord as well as the airports of Paris

  • Adjoining family rooms that can accommodate up to 6 people

  • Snacks available 24/7

  • 3 metro lines and 10 bus lines serving all of Paris

  • The hotel is certified GREEN KEY

Our accommodation(s)

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010 PARIS
France

GPS:48.875439, 2.358455

Telephone
Fax +33 1 42 05 71 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,150 reviews

Customer review rating 4.5/5

Al F. Friends - Confirmed reviews ALL

Good, comfortable, and spacious room, though the breakfast facility is sometimes shared with a sister hotel so can get cramped. Very pleasant and helpful staff.

Dear Guest, Thank you very much for your wonderful review and excellent rating. We are delighted to read that you enjoyed our convenient location near Gare de l’Est, with easy access to public transport and many of Paris’ main attractions. It is also a pleasure to know that you appreciated the comfort and spaciousness of your room, as well as the calm atmosphere of the area. Your kind words regarding our team mean a lot to us, and we will be very happy to share your compliments with all our staff members. We also thank you for your remark concerning the breakfast area. Your feedback is valuable and helps us continue improving our guests’ experience. We hope to have the pleasure of welcoming you again very soon. Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 1.0/5

Alex M. Couples - Confirmed reviews ALL

The hotel room was extremely small, the carpet had an old unpleasant odor, and the bathroom was in poor condition with dirty tiles, rusted metal areas poorly covered with paint, and a stained sink. The towels were also stained, worn out, and torn along the edges. These were just a few of the issues that made the stay disappointing. On a positive note, the customer service was good, which made the experience somewhat more manageable.

Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the condition of the room, bathroom, and towels you described. This is certainly not the level of quality and comfort we aim to provide to our guests. Your comments regarding cleanliness, maintenance, and room condition have been shared with the relevant teams so that immediate corrective actions can be taken. We are, however, pleased to know that you appreciated the quality of our customer service. Your kind words about our team are greatly appreciated and will be shared with them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards,

Customer review rating 5.0/5

Roxanna M. Friends - Confirmed reviews ALL

Our experience was really nice. Staff was very friendly and welcoming. Hotel was also extremely close to the metro station which was useful when visiting touristic places. Room was clean and comfortable. Thank you very much :)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Mattheus D. Families - Confirmed reviews ALL

Overall, a good and stereotypical experience: location is really convenient, breakfast was nice, rooms are great for families travelling with children. Check-in appeared bureaucratically inefficient (it seemed they had to process all information that I had already provided during the online check-in) and the front desk receptionist knew just enough English to give directions to the lift and to our room (the EU exist for about 30 years now, but the French still haven't accepted that French is not the 'linga franca' (how ironic) of Europe; my 10-year-old child knows more English then the receptionist...)

Dear Mr D., Thank you for taking the time to share your detailed feedback. We are pleased to read that you appreciated our convenient location, the comfort of our family rooms, and the breakfast experience. However, we are sincerely sorry to hear that your check-in experience did not meet your expectations. We understand your comment regarding efficiency and the online pre-check-in process, and we will review this with our reception team in order to improve the fluidity of arrivals. We also take note of your remark regarding language skills at the front desk. While our teams are trained to assist international guests, we regret if this led to any inconvenience during your stay. Additional language training is an ongoing focus for us in order to better serve our international clientele. We appreciate your constructive feedback, which helps us improve, and we hope to have the pleasure of welcoming you again for a smoother and more enjoyable experience. Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 4.5/5

Sven Y. R. Couples - Confirmed reviews ALL

The breakfast was a bit expensive but very good.The service was excellent and the hostess ".charmante"

Dear SVEN, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the excellent service and that you found the team, including our breakfast hostess, charming. Your kind words will be shared with them with great pleasure. We also take note of your comments regarding the breakfast price. Your feedback is very valuable and helps us continuously review and improve our offer. We are pleased that you enjoyed your room and overall experience, and we hope to have the pleasure of welcoming you again soon. Kind regards, Leslie CLAVIJO Accommodation Manager

Other web-users rate our hotel

  • 632 reviews 9.7/10 Location
  • 703 reviews 6/10 Room
  • 772 reviews 9.3/10 Service
  • 303 reviews 8/10 Breakfast
  • 276 reviews 7.6/10 Cleanliness
  • 108 reviews 5.9/10 Value
  • 80 reviews 3.6/10 Amenities
  • 12 reviews 2.1/10 Bar

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