ibis Paris Gare de l'Est TGV Hotel 3 stars

Room fine (if on the small side), breakfast equally good. Staff helpful (especially the breakfast waiter/chef). A better evening bar would have been nice.

It all started on check in to save time I did the online check in knowing we would be arriving late and it makes things so easy or so I thought. When we arrived we were told we needed to fill in check in paperwork and when i had advised the receptionist that I'd already checked in online he shrugged his shoulders and was adamant we fill in this paper work which I very reluctantly did And when he checked us in he and handed me the key cards no welcome drink voucher was fourth coming either. So we just went straight upto our room as it had been an extremely long day. I am an accor gold member and have never had these issues before as I always do online check in and when I arrive at a hotel I'm handed my keys etc and have no problems at all. If I do stay in paris again I will most definitely nit staying here again .

Efficient check-in, clean room. Very comfortable beds (even the convertible single beds for the children). Good choice at breakfast buffet. Lack of door (or nay screening) between the two rooms of family suite was only negative experience.

We stayed at your hotel for 3 nights. I had reserved a room with 2 separate beds at the website of Accorhotels. At your site you promised modern, good beds. In reality one bed was normal, but another was a bed for travelling, low and uncomfortable! The room was hot, even we had air condition machine. Fortunately there was a balcony, we could open the door. But at night the area was very noisy, so the door had to be closed. We ate the breakfast every morning. We missed vegetables and warm dishes. The bread and cakes were delicious. The breakfast room was very hot!

All staff is friendly especially the one from her first working there.

Simple room, well sized, accessible electrics and TV, good shower - fine for a one night visit

It was good for me, I only had to sleep and have breakfast, and wanted to be close to Gare Du Nord. This hotel met all of these requirements. However it was quite warm in the room, and an open window is unfortunately to noisy. Liked the breakfast very much, plenty of choice.

Everything was great except for the rude behavior of the man who works in the evening. When collecting our welcoming drink, we had been told we would both receive a drink by the morning ladies, but he called my husband a liar. We have never been treated in such a rude manner by any other Accor hotel, and have always received 2 drinks. This made us feel most unwelcome.

We were very happy with our stay. The location was perfect near the Gare de l'Est. Clean room, nice breakfast and really helpful staff. Thank you for the great suggestion for a lunchplace nearby!

The staff we dealt with were pleasant and affable but on the evening of arrival the level of professionalism shown was below the level expected. The receptionist was not present. Later we waited 25 minutes for 2 croque-monsieur to be prepared. Cutlery had to be found after the food was ready. No red wine was available, although the morning staff did provide a complimentary glass in reparation. The litre of water was brought without glasses. The room allocated was near to a lift as requested.

Helpful staff, well designed rooms, plenty of hot water. Central location for Gare du Nord, L'Est and not far from the Gare de Lyon.

Staff helpful and friendly, room clean and practical, location, vis a vis Care de l'Est TGV, excellent.

Hello, I called your customer service at 09pm on 12th August in order to know if I can book a room for a friend (Paul N.) and if I can paid with my own card for him considering the following : 1) I would like to book one night from he 12th August to 13th August. 2) I'm not in the same city and so I cannot physically go to the reception of the hotel 3) My friend will arrive around 11:30pm Your personnal on the phone confirmed me that it's possible, book the room and make the pre-reservation. I received few minutes ago the confirmation of the booking. Then at 11pm (2hours after), I received a call from the hotel from your personnal named Mohamed (He refuse to give me his last name) who indicate that I must come to the reception to pay the room or send by email a picture of my credit card. I refuse and tell him that your team on the phone tell that it was ok. Then he argued that the personal on the phone made a mistake and give 2 options : One, I do what he required Two, he cancelled the room I tried to explain that it an high risk for me to share picture of my CB and I don't want. Than he informed that he cancelled the room and hang off the phone. I called back immediatly and told him that it is a unprofessional way to proceed, the misktake was done by his team and not me. He told me that it's not his problem, that I no room booked in the system. After hard word, he repeat me many times : Who are you, who are you. I simply said a customer and he said that he cancelled the reservation involving that he don't know me. I told him that my friend had issue on his CB and cannot pay involving that he'll sleep on the street because of your mistake. He told me that he don't care. He was really agressive and refuse to give his last name, only said I'm Mohamed. My friend has issue with CB and was not able to pay so finally I accepted and share my CB micture by email. His behavious was unappropriate and extremely agressive. I'm really disappointed and chock by such behaviour. I used to travel for my personnal job as Project Manager for an american company and I'll not use anymore this hotel. Please train your personnal to avoid to repeat such situation and informed this Mohamed that he was totally unprofessionnal and had an unappropriate behaviour. Benjamin SALAUN-PENQUER

I coordinated a travel course to Paris with 12 students. This was the perfect hotel for our needs and all of the students enjoyed their stay.

Overall, I did not have great expectations based on the review read on this hotel on trip advisor. Staff were nice, hotel did effort to modernise a bit the look of Ibis hotels. I had little time and not the sort of person to complain. The floor of the room (104) was rather dirty with pieces of papers, multiple traces of dirt. I did not complain to the management because we were tired and wanted to relax. Hoovering the floor for 5 minutes would have changed everything.