ibis Paris Gare de l'Est TGV Hotel 3 stars

Customer review rating 4.1/5 4,227 reviews

ibis Paris Gare de l'Est TGV
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+ 16 Services
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Room 1

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Hotel extras

  • Located in a quiet street 2 minutes on foot from Gare de l'Est and 8 minutes from Gare du Nord

  • Family and connecting rooms for up to 6 people

  • Free luggage storage

  • rooms equipped with electric shutters providing full black-out

  • 3 metro lines and 10 bus lines serving all of Paris

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010
paris
france

Tel: +33140380505

Fax: (+33)1/42057116

Contact email

Check-in from 12h00

Check out up to 12h00

  • COURS VINCENNES/GARE ST LAZARE :  26 CHATEAU LANDON

  • GARE DE L EST/ETOILE :  31 GARE DE L EST

  • GARE DE L EST/PORTE DE VERSAILLE :  39 GARE DE L EST

  • GARE DE L EST/ROISSY :  350 GARE DE L EST

  • GARE DE L EST/TROCADERO :  30 GARE DE L EST

  • GARE DE LYON/MAIRIE AUBERVILLIER :  65 GARE DE L EST

  • PORTE D AUTEUIL/GARE DE L EST :  32 GARE DE L EST

  • BOBIGNY P.PICASSO/PLACE ITALIE :  5 GARE DE L'EST

  • PTE D'ORLEANS/PTE CLIGNANCOURT :  4 GARE DE L'EST

  • VILLEJUIF/LA COURNEUVE :  7 GARE DE L'EST

  • GARE ST LAZARE/VILLIER SUR MARNE :  EOLE / E MAGENTA

  • ORLY/CRETEIL :  D GARE DU NORD

  • ROISSY/ST REMY LES CHEVREUSE :  B GARE DU NORD

  • By plane

    PARIS ORLY At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By car

    A1 PORTE DE LA CHAPELLE At 5km / 3.13 miles

  • By car

    A3 PORTE DE BAGNOLET At 5km / 3.13 miles

  • By car

    A4 PORTE DE BERCY At 8km / 4.97 miles

  • By train

    GARE AUSTERLITZ At 5km / 3.11 miles

  • By train

    GARE DE L EST At 0.1km / 0.06 miles

  • By train

    GARE DE LYON At 5km / 3.11 miles

  • By train

    GARE DU NORD At 0.5km / 0.31 miles

  • By train

    GARE MONTPARNASSE At 6km / 3.73 miles

  • By train

    GARE ST LAZARE At 4km / 2.49 miles

GPS :48.875439, 2.358455

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 11 / 118 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 16 people

Find out more

Our guest reviews for
ibis Paris Gare de l'Est TGV

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,227 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,145 reviews

Practical Location

Customer review rating 4.1/5

Jo Couples - 22/03/2020 Confirmed reviews ALL

Practical location for Gare de l'Est and Gare du Nord. Decent size room and comfy enough for short stays where you mainly need a place to sleep at night.

Initial poor customer service THEN building works noise

Customer review rating 4.1/5

Edward Families - 20/03/2020 Confirmed reviews ALL

1. BAD - On arrival (2 adults, 2 young children, 1 elderly parent) asked for current rates. Wanted to check if I could get a better rate online and asked to use their wifi. Told I couldn't as I wasn't currently a guest. As a regular user of ACCOR, I was shocked. Eventually allowed to use it. Checked in for 2 rooms for 3 nights. Could have potentially lost my booking because of poor customer service. 2. GOOD - After the initial issues, the individual was much more pleasant and helpful 3. GOOD - Rooms were good 4. BAD - Building works next door. Woken up early 5. GOOD - Decided to cancel remaining nights due to morning noise. Refunded last 2 nights payments. Overall, would return. But the initial customer service requires attention

Good location with some room to improvement

Customer review rating 4.1/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Yes we'll located and clean. But no brush for the toilet which makes me uncomfortable for the cleaning people afterwards. Yes that's silly but I care about that. I was impacted by Corona restrictions. Provide a salty and sweet option in the breakfast bags for the next time. In cases like this please consider to allow reimbursement for people like me. I anticipated the border close and left early. Losing money. We all are losing money. But it was not my fault. Not your fault as well. Can you at least update me to Silver? That would be a great gesture. I lost already another stay before, because of the strike of the sncf before Christmas.

WELL LOCATED - GOOD STAY

Customer review rating 4.1/5

Mrs P. K. Couples - 09/03/2020 Confirmed reviews ALL

IT WAS NICE

Very friendly staff and perfect location

Customer review rating 4.1/5

A. D. Families - 13/02/2020 Confirmed reviews ALL

I'm very impress to attitude to customer ... excelent Staff in hotel was very friendly and ready help me in every situation. Next time I would like also stay in this hotel !!!

Dear DERKOWSKI A., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dijana Ducaté Responsable réservations Ibis Paris Gare de l'Est TGV

EXCELLENTE SITUATION .

Customer review rating 4.1/5

Anonymous Friends - 30/01/2020 Confirmed reviews ALL

TRES BON SERVICE ET REACTIVITE AU TOP

Madame C., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Dijana Ducaté Responsable réservations Ibis Paris Gare de l'Est TGV

Good overall.

Customer review rating 4.1/5

Clement Business - 17/01/2020 Confirmed reviews ALL

Staff were polite and helpful. Room is generally tidy and clean, though they forgot to tidy up our room for one occasional day. Anyway it is a satisfactory experience to stay.

Dear CHING CHEUNG CLEMENT L., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory

Mr Melvyn J.

Customer review rating 4.1/5

Melvyn J. Couples - 15/01/2020 Confirmed reviews ALL

The gentleman at reception (coloured hair) was extremely helpful and communicated clearly in English, helping us out of a difficult situation, because our reservation had not been listed for the 2 nights 10th/12th Jan, no record from RESERVATION.COM., for which we had paid through Santander account. He did his utmost to contact them and phoned many numbers without success, Eventually he offered us and available room for a reduced rate inc. breakfast .Which we appreciated. It does mean I now have to investigate why it did not go through!! He gave me the relevant documents to pursue the claim and I will let him know how and when it is resolved. So thank you and your staff for the care and help, which meant we could go a head and enjoy the 2 days in Paris after 2 days in Disneyland. Best wishes Melvyn J.

Dear MELVYN HARRY J., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dijana Ducaté responsable réservations Ibis Paris Gare de l'Est 10èmè

Tiny rooms

Customer review rating 4.1/5

Cláudio Couples - 17/12/2019 Confirmed reviews ALL

Good location, not enough staff, tiny rooms.

Dear CLAUDIO A., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Quite okay low-medium budget hotel

Customer review rating 4.1/5

Mikko Couples - 09/12/2019 Confirmed reviews ALL

Quite okay low-medium budget hotel. Quite small hotel and rooms, but with this price nice hotel with okay breakfest. Near by to train station&metro but a little bit side from city center / tourist areas.

Dear MIKKO P., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

The lack of customer care by the onsite management team was shocking.

Customer review rating 4.1/5

Jonathan P. Friends - 02/12/2019 Confirmed reviews ALL

On Tuesday the 26th my wife purchased a Louis Vuitton handbag in Paris. She stored the handbag in our luggage in the hotel room with a lock. On Wednesday we left the room around 8am for the day. Upon returning at 8pm she discovered the luggage had been tampered with. On investigations she found the LV hand bag missing. Looking through the bag she also found her Pandora charm bracelet Wit 15 Pandora charms and a necklace with a butterfly pendant missing. I went to the front desk to report the thefts and requested the police be contacted. The manager on duty, Julie, said that I would need to file a report at the police station and then walked away. I called her back and ask for the access log for my room and if she could check the video feeds for the floor. She gave a exasperated breath and said she did not have access to the video but would come check the access log at the door. After reviewing the log she informed us that the only other access that day was housekeeping. She also reiterated that she could not check video until the next day. Wednesday morning we spent at the police station filing a report and returned around noon. I provided copies of the police report as well as the receipt for the LV bag to the hotel. They then said something vague about me claiming it on my insurance and that the hotels insurance will work with my insurance. I was given no claim numbers or any further information to follow up with. It is clear to me that the hotel staff stole the items and as such I feel the hotel should be responsible for the losses we have incurred. These include the cost of the items as well as the lost vacation time and resources I have expended in time and effort to deal with this issue. I also do not think I should have to pay to be a victim.

Extremely basic room that is not safe from theft

Customer review rating 4.1/5

John Business - 01/12/2019 Confirmed reviews ALL

The room was basic. Cleaning was basic also some dirt was left on a towel one day and another day a clean towel smelled very disgusting. One day I came back to find my case broken into and my laptop had been tampered with. The hotel would do nothing as nothing was stolen and never followed up on the matter at all (as if I believed they would ever do anything about it)

Comfortable, decent breakfast and great location

Customer review rating 4.1/5

Malcolm C. Solo - 30/11/2019 Confirmed reviews ALL

All good

Dear MALCOLM C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Excellent position

Customer review rating 4.1/5

Enry Families - 26/11/2019 Confirmed reviews ALL

Everything was perfect. Clean and comfortable. Brst quality price.

Dear MORGANTI E., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Possibly my worst hotel experience

Customer review rating 4.1/5

Clara Solo - 25/11/2019 Confirmed reviews ALL

The room was incredibly small for the price. But the worst was that at night, as I was getting ready to go to bed around midnight, I tried to close the shutters only to find out there were no shutters! I'm assuming they broke and were removed, and never replaced. Needless to say that I couldn't sleep with the street lights on my face all night. The windows also weren't soundproof so I could hear every single loud drunken person who walked down the street. Absolutely horrible experience.

Exactly what it says on the tin - solid, good value hotel.

Customer review rating 4.1/5

Hugh C. Couples - 23/11/2019 Confirmed reviews ALL

Room fine (if on the small side), breakfast equally good. Staff helpful (especially the breakfast waiter/chef). A better evening bar would have been nice.

Dear HUGH C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER
Customer review rating 4.1/5

G. M. Friends - 20/11/2019 Confirmed reviews ALL

It all started on check in to save time I did the online check in knowing we would be arriving late and it makes things so easy or so I thought. When we arrived we were told we needed to fill in check in paperwork and when i had advised the receptionist that I'd already checked in online he shrugged his shoulders and was adamant we fill in this paper work which I very reluctantly did And when he checked us in he and handed me the key cards no welcome drink voucher was fourth coming either. So we just went straight upto our room as it had been an extremely long day. I am an accor gold member and have never had these issues before as I always do online check in and when I arrive at a hotel I'm handed my keys etc and have no problems at all. If I do stay in paris again I will most definitely nit staying here again .

Quiet conveniently located hotel

Customer review rating 4.1/5

Richard S. Families - 18/11/2019 Confirmed reviews ALL

Efficient check-in, clean room. Very comfortable beds (even the convertible single beds for the children). Good choice at breakfast buffet. Lack of door (or nay screening) between the two rooms of family suite was only negative experience.

Dear RICHARD S., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Staying in Paris in warm rooms

Customer review rating 4.1/5

Sanna J. Families - 22/10/2019 Confirmed reviews ALL

We stayed at your hotel for 3 nights. I had reserved a room with 2 separate beds at the website of Accorhotels. At your site you promised modern, good beds. In reality one bed was normal, but another was a bed for travelling, low and uncomfortable! The room was hot, even we had air condition machine. Fortunately there was a balcony, we could open the door. But at night the area was very noisy, so the door had to be closed. We ate the breakfast every morning. We missed vegetables and warm dishes. The bread and cakes were delicious. The breakfast room was very hot!

Dear SANNA J., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER
Customer review rating 4.1/5

Maka Families - 16/10/2019 Confirmed reviews ALL

All staff is friendly especially the one from her first working there.

Dear EDUARD K., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER
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