ibis Paris Gare de l'Est TGV 3 stars

Customer review rating (ALL Rating) 4.4/5 1,117 reviews

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6, Rue St Laurent, 75010 PARIS, France

Description

Hotel extras

  • Close to Gare de l'Est and Gare du Nord as well as the airports of Paris

  • Adjoining family rooms that can accommodate up to 6 people

  • Snacks available 24/7

  • 3 metro lines and 10 bus lines serving all of Paris

  • The hotel is certified GREEN KEY

Our accommodation(s)

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010 PARIS
France

GPS:48.875439, 2.358455

Telephone
Fax +33 1 42 05 71 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,117 reviews

Customer review rating 1.5/5

Cassandra D. S. Solo - Confirmed reviews ALL

It was not a well coordinated

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you could gime more information about your stay, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 1.0/5

James W. Solo - Confirmed reviews ALL

Room needs attention with proper curtains to prevent street light preventing darkness at night

Dear Mr W., Thank you for taking the time to share your feedback following your stay with us. We would like to clarify that all of our rooms are equipped with electric blackout blinds, which normally allow guests to completely block outside light. We are sorry if this was not clear during your stay or if it affected your comfort. Regarding the TV channels, thank you for bringing this to our attention. We checked the television and noticed that the English channels had been deactivated. This issue could have been quickly resolved, as our reception team is available at all times and would have been happy to assist you. Please do not hesitate to contact the reception during your stay whenever you need assistance, as we are always here to help and ensure you have a pleasant experience. We hope to have the pleasure of welcoming you again in the future. Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 5.0/5

Parisot J. Business - Confirmed reviews ALL

nickel

Cher client, Un grand merci pour votre excellente note et votre commentaire ! Nous sommes ravis que votre séjour à l’ibis Paris Gare de l’Est ait été “nickel”. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. L’équipe de l’ibis Paris Gare de l’Est ⭐

Customer review rating 2.0/5

Steven G. Couples - Confirmed reviews ALL

After the elevator there are still two sets of stairs to get to the room. The thermostat was not functioning.

Thank you for sharing your feedback. We are sorry to hear about the inconvenience with the thermostat during your stay. Please note that we have installed portable heaters in each room, which guests can use at their convenience to ensure a comfortable temperature. Regarding the stairs, it is only a few steps to reach another corridor where our three quietest rooms are located—rooms that our guests usually appreciate for their calm and comfort. We value your comments and hope to have the opportunity to welcome you again for an even more enjoyable stay. Kind regards, Leslie CLAVIJO Responsable d’Hébergement

Customer review rating 0.5/5

Gautam B. Families - Confirmed reviews ALL

I didn't like the front desk staff in the night of Feb 16 and 17. He was unkeen to help and probably needs training on customer service. Why can't Ibis provide breakfast free like Hilton, Mariott and Hyatt? I have never paid for breakfast at Hampton Inn, Embassy Suites, Homewood Suites, Hyatt, Fairfield Inn, Springhill Suites. I think it’s fair to expect that after paying over 500 euros (overt 600 dollars) and booking close to four months in advance for a non-peak season. The elevator needs repair/replacement. It jerks so much and probably a huge safety issue. Am i the first to complain about the elevator? Only positive thing was the location. Though housekeeping was doing their job, the carpet was dusty on the room. Housekeeping need vaccum cleaners, not just brooms!

Dear Mr Gautam, Thank you for sharing your feedback. We’re glad you appreciated our convenient location. We sincerely apologize for the issues you experienced. Your comments regarding the night front desk service, the elevator, and housekeeping have been shared with our team to ensure improvements. Regarding breakfast, it is offered separately in our hotel, and we appreciate your perspective on this. We take all guest feedback seriously and hope to have the opportunity to provide you with a more comfortable and seamless stay in the future. Warm Regards, Erasmo Massong Deputy Manager

Other web-users rate our hotel

  • 634 reviews 9.7/10 Location
  • 700 reviews 5.8/10 Room
  • 767 reviews 9.3/10 Service
  • 309 reviews 7.9/10 Breakfast
  • 283 reviews 7.3/10 Cleanliness
  • 11 reviews 2.7/10 Bar

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