ibis Paris Gare de l'Est TGV Hotel 3 stars

Always a good choice. Great location, quiet. Helpful staff. Nice breakfast. Clean room. Comfortable beds. Needs a bit of maintenance: bathroom fan ran non-stop. A/C didn’t work at all. Baggage room in basement smells moldy & damp.

Reservation made on the basis that this hotel had a car park, as indicated on the Accor website, which was an important criteria for me for this trip. The hotel did not have a car park. Had I known this before, I would have made another reservation.

Well designed room, shabby bathroom, inadequate heating and paper thin walls which felt allowed me to be party to some interesting sounds from next door.

On arrival we were greeted by very friendly staff. We got our key very quick and that was nice as we were very tired. Unfortunately the lift was broken so we had to get our luggage to the 5th floor, that was an adventure with tired legs and switched off brains. The room was clean and although the usual square inch to manipulate around the beds was not easy but by all I had worse. My worse nightmare that the street noises would be horrendous but it was quiet, no traffic noise, no human intervention of our sleep. The location was brilliant, easy accès to gare du nord and gare l'ouest on foot. I gave an 8, but really it could have been a 10 if an elevator had been accessible.

Practical location for Gare de l'Est and Gare du Nord. Decent size room and comfy enough for short stays where you mainly need a place to sleep at night.

1. BAD - On arrival (2 adults, 2 young children, 1 elderly parent) asked for current rates. Wanted to check if I could get a better rate online and asked to use their wifi. Told I couldn't as I wasn't currently a guest. As a regular user of ACCOR, I was shocked. Eventually allowed to use it. Checked in for 2 rooms for 3 nights. Could have potentially lost my booking because of poor customer service. 2. GOOD - After the initial issues, the individual was much more pleasant and helpful 3. GOOD - Rooms were good 4. BAD - Building works next door. Woken up early 5. GOOD - Decided to cancel remaining nights due to morning noise. Refunded last 2 nights payments. Overall, would return. But the initial customer service requires attention

Yes we'll located and clean. But no brush for the toilet which makes me uncomfortable for the cleaning people afterwards. Yes that's silly but I care about that. I was impacted by Corona restrictions. Provide a salty and sweet option in the breakfast bags for the next time. In cases like this please consider to allow reimbursement for people like me. I anticipated the border close and left early. Losing money. We all are losing money. But it was not my fault. Not your fault as well. Can you at least update me to Silver? That would be a great gesture. I lost already another stay before, because of the strike of the sncf before Christmas.

IT WAS NICE

I'm very impress to attitude to customer ... excelent Staff in hotel was very friendly and ready help me in every situation. Next time I would like also stay in this hotel !!!

TRES BON SERVICE ET REACTIVITE AU TOP

Staff were polite and helpful. Room is generally tidy and clean, though they forgot to tidy up our room for one occasional day. Anyway it is a satisfactory experience to stay.

The gentleman at reception (coloured hair) was extremely helpful and communicated clearly in English, helping us out of a difficult situation, because our reservation had not been listed for the 2 nights 10th/12th Jan, no record from RESERVATION.COM., for which we had paid through Santander account. He did his utmost to contact them and phoned many numbers without success, Eventually he offered us and available room for a reduced rate inc. breakfast .Which we appreciated. It does mean I now have to investigate why it did not go through!! He gave me the relevant documents to pursue the claim and I will let him know how and when it is resolved. So thank you and your staff for the care and help, which meant we could go a head and enjoy the 2 days in Paris after 2 days in Disneyland. Best wishes Melvyn J.

Good location, not enough staff, tiny rooms.

The hotel, the staff were all great. But it was disappointing that no complimentary water bottles were not given. When asked the reception said they don't give! Specially on the hot summer days, water would have been much appreciated

Good hotel located in a quiet street, 3 mins walk from metro line 4 and 6 mins walk from gare de L'est-We came by Eurostar and Gare du Nord is only 1 stop after on metro line 4- Welcoming, friendly and helpful 24 hours front desk Reception- Easy to check in and out. we checked out at 9am and left our luggage in the storage room and came back to collect them before leaving for Eurostar. Nice room with electric blind and comfy twin beds and aircon. Nice bathroom with shower. it would have been great if we had a mini fridge! Opposite hotel, is a small friendly chinese restaurant with authentic delicious chinese food at affordable price! We recommend it! Not far from the hotel, there is a grocery shop, McDonald and a few coffee places.