ibis Paris Gare de l'Est TGV 3 stars

Customer review rating (ALL Rating) 4.4/5 1,172 reviews

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ibis Paris Gare de l'Est TGV - Image 1
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6, Rue St Laurent, 75010 PARIS, France

Description

Hotel extras

  • Close to Gare de l'Est and Gare du Nord as well as the airports of Paris

  • Adjoining family rooms that can accommodate up to 6 people

  • Snacks available 24/7

  • 3 metro lines and 10 bus lines serving all of Paris

  • The hotel is certified GREEN KEY

Our accommodation(s)

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010 PARIS
France

GPS:48.875439, 2.358455

Telephone
Fax +33 1 42 05 71 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,172 reviews

Customer review rating 4.5/5

Mohamad A. Y. Friends - Confirmed reviews ALL

The stay was very comfortable despite of small room size. Very good location since not too far from major attraction and easy access to metro and also adjacent to major train station. The price could be a bit higher but considering the accessibility, it was worthwhile. The bed was amazing and the view is classically Parisian. Not to forget, the staff are friendly and courteous too. I would return in the future.

Dear Mohamad, Thank you very much for your wonderful review. We are delighted to hear that you had a comfortable stay and that you appreciated our convenient location, with easy access to public transport, the nearby train station, and many of Paris's main attractions. It is especially rewarding to know that you enjoyed the comfort of our beds, the charming Parisian view, and the warm hospitality provided by our team. Your kind words about our staff will certainly be shared with them and greatly appreciated. We understand that our rooms may feel compact, which is typical of many city-center hotels in Paris, and we are pleased that the overall comfort and accessibility made your stay worthwhile. Thank you again for your valuable feedback. We look forward to welcoming you back on your next visit to Paris. Kind regards, Firdaws MAREAU General MANAGER ibis Paris gare de l'Est TGV &10ème

Customer review rating 4.5/5

Maria F. M. Families - Confirmed reviews ALL

The staff were helpful gave us welcome drinks. Bedroom was spacious and Airconditioning working.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Siu L. C. Couples - Confirmed reviews ALL

simply but with all we needs, daily house keeping services in budget impressed me. super good location, metro in mins walk only.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.5/5

Shai J. Couples - Confirmed reviews ALL

I contacted the hotel in advance to check that we would be able to have a wheelchair accessible room. I was assured this had been booked for us. But when we arrived, the room was clearly not booked. They first tried to give us a room that was up stairs. When I came back and said it was not accessible, it took front desk another 30 minutes to find something else. The second room was accessible, but it was clearly a room meant for a single person. 2 people were very uncomfortable for the night, so we checked out early the following day. The manager was very nice about it all and refunded us the second night. But it was not a great experience and we will not be back. There were other small things that were not reflective of the three star rating of the hotel. Coffee and tea were only available from the bar on request. No kettles could be requested. We found out that rooms would only be cleaned on request. And when we tried to order a mixed drink at the bar, the person at the bar did not know how to make it. In general, more training needed and just slightly better facilities.

Hello Mr.J., Thank you for taking the time to share your experience. We are sincerely sorry to learn that your stay did not meet your expectations, particularly upon arrival and regarding the room allocation. This situation does not reflect the level of service we aim to provide, and we fully understand your disappointment. Please be assured that your comments have been shared with the relevant teams in order to strengthen our reservation verification procedures and improve the handling of specific accessibility needs. We would also like to clarify that our accessible (PMR) rooms are designed and equipped to accommodate one person with reduced mobility, in line with their configuration and accessibility standards. This may explain the discomfort experienced when the room is used by two people. Regarding the bar, please note that cocktails are not included on our menu, which may explain the difficulty encountered when placing your request. Your feedback is very valuable and helps us in our continuous improvement efforts. We sincerely hope to have the opportunity to regain your trust during a future stay at the Ibis Paris Gare de l'Est. Kind regards, Leslie Clavijo Head of Accommodation

Customer review rating 4.5/5

Al F. Friends - Confirmed reviews ALL

Good, comfortable, and spacious room, though the breakfast facility is sometimes shared with a sister hotel so can get cramped. Very pleasant and helpful staff.

Dear Guest, Thank you very much for your wonderful review and excellent rating. We are delighted to read that you enjoyed our convenient location near Gare de l’Est, with easy access to public transport and many of Paris’ main attractions. It is also a pleasure to know that you appreciated the comfort and spaciousness of your room, as well as the calm atmosphere of the area. Your kind words regarding our team mean a lot to us, and we will be very happy to share your compliments with all our staff members. We also thank you for your remark concerning the breakfast area. Your feedback is valuable and helps us continue improving our guests’ experience. We hope to have the pleasure of welcoming you again very soon. Kind regards, Leslie CLAVIJO Accommodation Manager

Other web-users rate our hotel

  • 640 reviews 9.7/10 Location
  • 704 reviews 6/10 Room
  • 779 reviews 9.3/10 Service
  • 304 reviews 7.8/10 Breakfast
  • 285 reviews 7.3/10 Cleanliness
  • 105 reviews 5.8/10 Value
  • 12 reviews 2.1/10 Bar

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