ibis Paris Gare de l'Est TGV Hotel 3 stars

TripAdvisor rating 3.5/5 1,133 reviews
ibis Paris Gare de l'Est TGV
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in a quiet street 2 minutes on foot from Gare de l'Est and 8 minutes from Gare du Nord

  • Family and connecting rooms for up to 6 people

  • Free luggage storage

  • rooms equipped with electric shutters providing full black-out

  • 3 metro lines and 10 bus lines serving all of Paris

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010
paris
france

Tel: +33140380505

Fax: (+33)1/42057116

Contact email

Check-in from 12h00

Check out up to 12h00

  • COURS VINCENNES/GARE ST LAZARE :   26 CHATEAU LANDON

  • GARE DE L EST/ETOILE :   31 GARE DE L EST

  • GARE DE L EST/PORTE DE VERSAILLE :   39 GARE DE L EST

  • GARE DE L EST/ROISSY :   350 GARE DE L EST

  • GARE DE L EST/TROCADERO :   30 GARE DE L EST

  • GARE DE LYON/MAIRIE AUBERVILLIER :   65 GARE DE L EST

  • PORTE D AUTEUIL/GARE DE L EST :   32 GARE DE L EST

  • BOBIGNY P.PICASSO/PLACE ITALIE :   5 GARE DE L'EST

  • PTE D'ORLEANS/PTE CLIGNANCOURT :   4 GARE DE L'EST

  • VILLEJUIF/LA COURNEUVE :   7 GARE DE L'EST

  • GARE ST LAZARE/VILLIER SUR MARNE :   EOLE / E MAGENTA

  • ORLY/CRETEIL :   D GARE DU NORD

  • ROISSY/ST REMY LES CHEVREUSE :   B GARE DU NORD

  • By plane

    PARIS ORLY At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By car

    A1 PORTE DE LA CHAPELLE At 5km / 3.13 miles

  • By car

    A3 PORTE DE BAGNOLET At 5km / 3.13 miles

  • By car

    A4 PORTE DE BERCY At 8km / 4.97 miles

  • By train

    GARE AUSTERLITZ At 5km / 3.11 miles

  • By train

    GARE DE L EST At 0.1km / 0.06 miles

  • By train

    GARE DE LYON At 5km / 3.11 miles

  • By train

    GARE DU NORD At 0.5km / 0.31 miles

  • By train

    GARE MONTPARNASSE At 6km / 3.73 miles

  • By train

    GARE ST LAZARE At 4km / 2.49 miles

GPS :48.875439, 2.358455

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 11
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 14
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 16
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 21
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 16 people

Find out more

Our guest reviews for
ibis Paris Gare de l'Est TGV

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,118 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,133 reviews

The lack of customer care by the onsite management team was shocking.

Customer review rating 4.1/5

Jonathan P. Friends - 02/12/2019 Confirmed reviews ALL

On Tuesday the 26th my wife purchased a Louis Vuitton handbag in Paris. She stored the handbag in our luggage in the hotel room with a lock. On Wednesday we left the room around 8am for the day. Upon returning at 8pm she discovered the luggage had been tampered with. On investigations she found the LV hand bag missing. Looking through the bag she also found her Pandora charm bracelet Wit 15 Pandora charms and a necklace with a butterfly pendant missing. I went to the front desk to report the thefts and requested the police be contacted. The manager on duty, Julie, said that I would need to file a report at the police station and then walked away. I called her back and ask for the access log for my room and if she could check the video feeds for the floor. She gave a exasperated breath and said she did not have access to the video but would come check the access log at the door. After reviewing the log she informed us that the only other access that day was housekeeping. She also reiterated that she could not check video until the next day. Wednesday morning we spent at the police station filing a report and returned around noon. I provided copies of the police report as well as the receipt for the LV bag to the hotel. They then said something vague about me claiming it on my insurance and that the hotels insurance will work with my insurance. I was given no claim numbers or any further information to follow up with. It is clear to me that the hotel staff stole the items and as such I feel the hotel should be responsible for the losses we have incurred. These include the cost of the items as well as the lost vacation time and resources I have expended in time and effort to deal with this issue. I also do not think I should have to pay to be a victim.

Extremely basic room that is not safe from theft

Customer review rating 4.1/5

John Business - 01/12/2019 Confirmed reviews ALL

The room was basic. Cleaning was basic also some dirt was left on a towel one day and another day a clean towel smelled very disgusting. One day I came back to find my case broken into and my laptop had been tampered with. The hotel would do nothing as nothing was stolen and never followed up on the matter at all (as if I believed they would ever do anything about it)

Comfortable, decent breakfast and great location

Customer review rating 4.1/5

Malcolm C. Solo - 30/11/2019 Confirmed reviews ALL

All good

Dear MALCOLM C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Excellent position

Customer review rating 4.1/5

Enry Families - 26/11/2019 Confirmed reviews ALL

Everything was perfect. Clean and comfortable. Brst quality price.

Dear MORGANTI E., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Possibly my worst hotel experience

Customer review rating 4.1/5

Clara Solo - 25/11/2019 Confirmed reviews ALL

The room was incredibly small for the price. But the worst was that at night, as I was getting ready to go to bed around midnight, I tried to close the shutters only to find out there were no shutters! I'm assuming they broke and were removed, and never replaced. Needless to say that I couldn't sleep with the street lights on my face all night. The windows also weren't soundproof so I could hear every single loud drunken person who walked down the street. Absolutely horrible experience.

Exactly what it says on the tin - solid, good value hotel.

Customer review rating 4.1/5

Hugh C. Couples - 23/11/2019 Confirmed reviews ALL

Room fine (if on the small side), breakfast equally good. Staff helpful (especially the breakfast waiter/chef). A better evening bar would have been nice.

Dear HUGH C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER
Customer review rating 4.1/5

G. M. Friends - 20/11/2019 Confirmed reviews ALL

It all started on check in to save time I did the online check in knowing we would be arriving late and it makes things so easy or so I thought. When we arrived we were told we needed to fill in check in paperwork and when i had advised the receptionist that I'd already checked in online he shrugged his shoulders and was adamant we fill in this paper work which I very reluctantly did And when he checked us in he and handed me the key cards no welcome drink voucher was fourth coming either. So we just went straight upto our room as it had been an extremely long day. I am an accor gold member and have never had these issues before as I always do online check in and when I arrive at a hotel I'm handed my keys etc and have no problems at all. If I do stay in paris again I will most definitely nit staying here again .

Quiet conveniently located hotel

Customer review rating 4.1/5

Richard S. Families - 18/11/2019 Confirmed reviews ALL

Efficient check-in, clean room. Very comfortable beds (even the convertible single beds for the children). Good choice at breakfast buffet. Lack of door (or nay screening) between the two rooms of family suite was only negative experience.

Dear RICHARD S., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Staying in Paris in warm rooms

Customer review rating 4.1/5

Sanna J. Families - 22/10/2019 Confirmed reviews ALL

We stayed at your hotel for 3 nights. I had reserved a room with 2 separate beds at the website of Accorhotels. At your site you promised modern, good beds. In reality one bed was normal, but another was a bed for travelling, low and uncomfortable! The room was hot, even we had air condition machine. Fortunately there was a balcony, we could open the door. But at night the area was very noisy, so the door had to be closed. We ate the breakfast every morning. We missed vegetables and warm dishes. The bread and cakes were delicious. The breakfast room was very hot!

Dear SANNA J., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER
Customer review rating 4.1/5

Maka Families - 16/10/2019 Confirmed reviews ALL

All staff is friendly especially the one from her first working there.

Dear EDUARD K., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Clean simple accommodation for a one night stay

Customer review rating 4.1/5

Patrick M. Business - 14/10/2019 Confirmed reviews ALL

Simple room, well sized, accessible electrics and TV, good shower - fine for a one night visit

Dear PATRICK M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Good enough

Customer review rating 4.1/5

Kees Business - 14/10/2019 Confirmed reviews ALL

It was good for me, I only had to sleep and have breakfast, and wanted to be close to Gare Du Nord. This hotel met all of these requirements. However it was quite warm in the room, and an open window is unfortunately to noisy. Liked the breakfast very much, plenty of choice.

Dear CORNELIS V., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Convenient to East Ststion

Customer review rating 4.1/5

Carol Couples - 23/09/2019 Confirmed reviews ALL

Everything was great except for the rude behavior of the man who works in the evening. When collecting our welcoming drink, we had been told we would both receive a drink by the morning ladies, but he called my husband a liar. We have never been treated in such a rude manner by any other Accor hotel, and have always received 2 drinks. This made us feel most unwelcome.

Dear STEPHEN D., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Good location for train travellers and very helpful staff.

Customer review rating 4.1/5

Christine Friends - 20/09/2019 Confirmed reviews ALL

We were very happy with our stay. The location was perfect near the Gare de l'Est. Clean room, nice breakfast and really helpful staff. Thank you for the great suggestion for a lunchplace nearby!

Dear CHRISTINE Y., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Some problems but value for money

Customer review rating 4.1/5

Anonymous Couples - 08/09/2019 Confirmed reviews ALL

The staff we dealt with were pleasant and affable but on the evening of arrival the level of professionalism shown was below the level expected. The receptionist was not present. Later we waited 25 minutes for 2 croque-monsieur to be prepared. Cutlery had to be found after the food was ready. No red wine was available, although the morning staff did provide a complimentary glass in reparation. The litre of water was brought without glasses. The room allocated was near to a lift as requested.

Dear MARGARET W., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Efficient, friendly and clean

Customer review rating 4.1/5

Rowena A. Couples - 03/09/2019 Confirmed reviews ALL

Helpful staff, well designed rooms, plenty of hot water. Central location for Gare du Nord, L'Est and not far from the Gare de Lyon.

Dear ROWENA A., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Small but otherwise fine

Customer review rating 4.1/5

Victoria Couples - 30/08/2019 Confirmed reviews ALL

Staff helpful and friendly, room clean and practical, location, vis a vis Care de l'Est TGV, excellent.

Dear VICTORIA S., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Disapointed

Customer review rating 4.1/5

Salaun-penquer O. B. O. N. Solo - 20/08/2019 Confirmed reviews ALL

Hello, I called your customer service at 09pm on 12th August in order to know if I can book a room for a friend (Paul N.) and if I can paid with my own card for him considering the following : 1) I would like to book one night from he 12th August to 13th August. 2) I'm not in the same city and so I cannot physically go to the reception of the hotel 3) My friend will arrive around 11:30pm Your personnal on the phone confirmed me that it's possible, book the room and make the pre-reservation. I received few minutes ago the confirmation of the booking. Then at 11pm (2hours after), I received a call from the hotel from your personnal named Mohamed (He refuse to give me his last name) who indicate that I must come to the reception to pay the room or send by email a picture of my credit card. I refuse and tell him that your team on the phone tell that it was ok. Then he argued that the personal on the phone made a mistake and give 2 options : One, I do what he required Two, he cancelled the room I tried to explain that it an high risk for me to share picture of my CB and I don't want. Than he informed that he cancelled the room and hang off the phone. I called back immediatly and told him that it is a unprofessional way to proceed, the misktake was done by his team and not me. He told me that it's not his problem, that I no room booked in the system. After hard word, he repeat me many times : Who are you, who are you. I simply said a customer and he said that he cancelled the reservation involving that he don't know me. I told him that my friend had issue on his CB and cannot pay involving that he'll sleep on the street because of your mistake. He told me that he don't care. He was really agressive and refuse to give his last name, only said I'm Mohamed. My friend has issue with CB and was not able to pay so finally I accepted and share my CB micture by email. His behavious was unappropriate and extremely agressive. I'm really disappointed and chock by such behaviour. I used to travel for my personnal job as Project Manager for an american company and I'll not use anymore this hotel. Please train your personnal to avoid to repeat such situation and informed this Mohamed that he was totally unprofessionnal and had an unappropriate behaviour. Benjamin SALAUN-PENQUER

Great location, modern decor and excellent customer service

Customer review rating 4.1/5

Michael A. Business - 10/08/2019 Confirmed reviews ALL

I coordinated a travel course to Paris with 12 students. This was the perfect hotel for our needs and all of the students enjoyed their stay.

Convenient stay before an early train - disappointed with the cleanness of the room

Customer review rating 4.1/5

Anonymous Families - 04/08/2019 Confirmed reviews ALL

Overall, I did not have great expectations based on the review read on this hotel on trip advisor. Staff were nice, hotel did effort to modernise a bit the look of Ibis hotels. I had little time and not the sort of person to complain. The floor of the room (104) was rather dirty with pieces of papers, multiple traces of dirt. I did not complain to the management because we were tired and wanted to relax. Hoovering the floor for 5 minutes would have changed everything.

Dear ARNAUD L., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER
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