Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 1,071 reviews

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Mercure Luxembourg Off kirchberg - Image 1
Mercure Luxembourg Off kirchberg - Image 2
Mercure Luxembourg Off kirchberg - Image 3
Mercure Luxembourg Off kirchberg - Image 4
271, Rue De Neudorf, 2221 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • Historic building with modern welcoming rooms

  • Close to many golf courses

  • Relaxing bar - Chez Henri

  • Free and ultra fast Wi-Fi

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege room with 1 double bed

Photo out of - Privilege room with 1 double bed

You will love our Privilege room with shower or bathtub, comfortable Mercure bedding, docking station, Nespresso machine, bathrobes, slippers and free minibar.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Stay in a classic soundproof cozy room equipped with quality bedding and modern comfort. Rain shower, 43 inch TV, safe, tea and coffee making facilities and free WiFi.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air
See availabilities

Stay in an elegant family room with individual air conditioning, 43 inch LCD TV, safe and tea and coffee making facilities. For 2 adults and 2 children until 12 years.

Max. number of persons
4
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air
See availabilities

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

GPS:49.622382, 6.164644

Telephone
Fax +352 28 13 25
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 74 rooms
  • One room for people with reduced mobility
  • 9 family rooms
  • 74 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Family

Equipements for children

  • Bottle Warmer

CHEZ HENRI

Photo out of - CHEZ HENRI

C'est un lieu convivial, offrant une atmosphère chaleureuse et accueillante. Ne manquez pas la bière Funch-Bricher, brassée historiquement au sein de l'hôtel. Que ce soit pour vous détendre ou pour affaires, notre bar est l'endroit idéal.

Bar Type
LOBBY BAR
Capacity
20
Accessibility
Accessible service
Telephone +352 28 13 25
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

C'est un lieu convivial, offrant une atmosphère chaleureuse et accueillante. Ne manquez pas la bière Funch-Bricher, brassée historiquement au sein de l'hôtel. Que ce soit pour vous détendre ou pour affaires, notre bar est l'endroit idéal.

Chaque matin, savourez un petit-déjeuner généreux et varié, préparé avec soin, composé de nombreux produits faits maison et locaux. Sucré ou salé, frais et savoureux, il offre un réveil gourmand et convivial pour bien commencer la journée.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,071 reviews

Customer review rating 5.0/5

Melanie D. Couples - Confirmed reviews ALL

Melanie, Thank you so much for your wonderful review and for choosing our hotel for your stay! We are delighted to hear that you had such a pleasant experience from beginning to end. It is lovely to know that you appreciated our warm welcome, the early check-in, the comfort and cleanliness of your room, as well as the peaceful atmosphere that allowed you to enjoy a restful night's sleep. We are also very pleased that you enjoyed our convenient location, our bar area and, above all, the friendliness of our team. Your kind words are a wonderful reward for all our staff, and we will be sure to share your feedback with them. Thank you once again for your recommendation. It would be our great pleasure to welcome you back for another enjoyable stay in the future! Warm regards, Estelle The reception

Customer review rating 4.5/5

Olubunmi A. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioning and will ensure that our maintenance team looks into the matter. We hope to have the pleasure of welcoming you back soon! Kind regards, The Reception Team

Customer review rating 4.5/5

Iwan L. Couples - Confirmed reviews ALL

Iwan, Thank you very much for your wonderful review and kind recommendation! We are delighted to hear that you enjoyed our team’s warm welcome and the convenient location of our hotel. Your satisfaction is our greatest reward and encourages us to continue providing the best possible service. We look forward to welcoming you back on your next visit! Regards Estelle The reception

Customer review rating 3.0/5

Hermosa L. Business - Confirmed reviews ALL

Dear L., Thank you for your feedback! We are pleased to hear that you enjoyed our service and bar. We appreciate your comments regarding the room lighting, bathroom comfort, and amenities, and will take them into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you again. Kind regards, The Mercure Team

Customer review rating 4.0/5

Mohamed A. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your perspective. We understand your concern and appreciate your feedback. Sustainability should never come at the expense of guest comfort and convenience. We take your comments seriously and will share them with our team as we continue to review our practices and find a better balance between environmental responsibility and the quality of our guests’ experience. Thank you for helping us improve. Kind regards, The reception team

Melanie, Thank you so much for your wonderful review and for choosing our hotel for your stay! We are delighted to hear that you had such a pleasant experience from beginning to end. It is lovely to know that you appreciated our warm welcome, the early check-in, the comfort and cleanliness of your room, as well as the peaceful atmosphere that allowed you to enjoy a restful night's sleep. We are also very pleased that you enjoyed our convenient location, our bar area and, above all, the friendliness of our team. Your kind words are a wonderful reward for all our staff, and we will be sure to share your feedback with them. Thank you once again for your recommendation. It would be our great pleasure to welcome you back for another enjoyable stay in the future! Warm regards, Estelle The reception

Customer review rating 4.5/5

Olubunmi A. Friends - Confirmed reviews ALL

The only issue is that the AIr Conditioner is not working efficiency

Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioning and will ensure that our maintenance team looks into the matter. We hope to have the pleasure of welcoming you back soon! Kind regards, The Reception Team

Customer review rating 4.5/5

Iwan L. Couples - Confirmed reviews ALL

Stayed recently for a weekend break. Staff were very friendly and helpful at all times. Location is just outside the city centre with a bus stop right outside the hotel which made getting around extremely easy. Would highly recommend.

Iwan, Thank you very much for your wonderful review and kind recommendation! We are delighted to hear that you enjoyed our team’s warm welcome and the convenient location of our hotel. Your satisfaction is our greatest reward and encourages us to continue providing the best possible service. We look forward to welcoming you back on your next visit! Regards Estelle The reception

Customer review rating 3.0/5

Hermosa L. Business - Confirmed reviews ALL

Service and Bar great, Hotel rooms are too dark and bathroom a bit uncomfortable. No amenities.

Dear L., Thank you for your feedback! We are pleased to hear that you enjoyed our service and bar. We appreciate your comments regarding the room lighting, bathroom comfort, and amenities, and will take them into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you again. Kind regards, The Mercure Team

Customer review rating 4.0/5

Mohamed A. Friends - Confirmed reviews ALL

Using 'sustainability' as an excuse to withhold basic room amenities like complimentary drinking water—which guests have already paid for—feels like cost-cutting rather than eco-consciousness, especially when there are countless meaningful environmental initiatives the hotel could focus on instead

Dear Guest, Thank you for sharing your perspective. We understand your concern and appreciate your feedback. Sustainability should never come at the expense of guest comfort and convenience. We take your comments seriously and will share them with our team as we continue to review our practices and find a better balance between environmental responsibility and the quality of our guests’ experience. Thank you for helping us improve. Kind regards, The reception team

Customer review rating 2.0/5

Jonas A. Couples - Confirmed reviews ALL

Upon check-out was told rate didn’t include breakfast and was asked €100 extra. I showed I booked breakfast rate included and they corrected it. But it felt unprofessional and not nice.

Dear Sir A., Thank you very much for taking the time to share your feedback following your recent stay at the Mercure Luxembourg Off Kirchberg. On behalf of our entire team, I would like to offer our sincerest apologies for the inconvenience you experienced during your check-out. We fully understand your frustration and confusion, especially given that you had already booked and paid for your breakfast in advance. Please rest assured that we have addressed this issue directly with our reception team to ensure that such an error does not happen again. This situation certainly does not reflect the high standard of service and attention to detail we strive to provide to our guests. While we regret that your experience was less than seamless, we truly hope you will grant us a second chance to restore your confidence in our hotel. Should your travels bring you back to Luxembourg, please do not hesitate to contact me directly by email prior to your arrival so that I can personally ensure your next stay is flawless and exceptionally pleasant. Kinds regards, Léa Assistant Front Desk Manager

Customer review rating 4.0/5

Erol R. Business - Confirmed reviews ALL

I stayed only two nights and found the rooms were very comfortable although as a platinum member was upgraded. I felt the location was not so good for my need as I had to go to the EIB but the bus came to the rescue and the hotel is well placed for office meetings and the airport. The staff were exceptionally helpful. I feel the break fast offer can be improved. Lastly, I will there again as I feel that the standards of ACCOR are now across countries quite high in terms of the overall package.

Erol R., Thank you very much for sharing such a thoughtful review of your stay at Mercure Luxembourg. We are delighted to learn that you enjoyed the comfort of our rooms, the Platinum member upgrade, and above all, the exceptional service provided by our team. Your kind words are a wonderful source of motivation for all of us. We understand that our location was not ideal for your visits to the European Investment Bank, and we are pleased that the convenient bus connections helped make your journeys easier. We also appreciate your constructive feedback regarding our breakfast offering, which we will take into consideration as we continue to improve our services. It is particularly rewarding to know that your experience has strengthened your confidence in the Accor brand. We sincerely thank you for your loyalty and look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Estelle The reception

Customer review rating 4.5/5

Caio D. S. F. Couples - Confirmed reviews ALL

peaceful and cool hotel.

Dear Caio, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the peaceful atmosphere of our hotel. We hope to welcome you back again soon for another relaxing stay! Kind regards, The reception team

Customer review rating 4.5/5

Selen U. Couples - Confirmed reviews ALL

The hotel was perfectly located with a spacious, clean, and bright room. We were very happy with our choice.

Dear guest, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our convenient location and found your room spacious, clean, and bright. It’s wonderful to know that you were happy with your choice. We hope to have the pleasure of welcoming you back again soon! Kind regards, Arthur from the reception team

Customer review rating 5.0/5

Maureen S. Couples - Confirmed reviews ALL

It was our second time to stay in this hotel for 2 nights with breakfast included. Friendly staff, comfortable very quiet spacious rooms. Nice bright breakfast room with lots of choice and a different homemade tasty cake every morning.

Maureen, Thank you so much for your lovely review and for choosing to stay with us for the second time! We are delighted to hear that you enjoyed your stay, our comfortable and spacious rooms, and the friendly service provided by our team. We are especially happy that you appreciated our breakfast selection and our homemade cakes, freshly prepared to make your mornings even more enjoyable! Your kind words mean a lot to us, and we truly appreciate your loyalty. We look forward to welcoming you back for another wonderful stay very soon! Warm regards, Estelle The reception

Customer review rating 5.0/5

Lia K. Couples - Confirmed reviews ALL

Khalid was professional and friendly. The hotel was clean and well equipped. It is in a great location for public transportation. Everything was excellent!

Lia, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, facilities, and convenient location of our hotel. Khalid will be very happy to know that his professionalism and friendliness made a positive impression on you. It was a pleasure having you with us, and we hope to welcome you back again very soon! Best regards, Estelle The reception

Customer review rating 5.0/5

Alexandre B. Business - Confirmed reviews ALL

Very quiet location, easily accessible from the airport and city center - nice team onsite

Dear Mr Barrret thank you for taking the time to share your positive feedback. We are pleased to hear that you appreciated our quiet location, convenient accessibility to both the airport and city center, and the attentive service provided by our team. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again in the future. Kind Regards Jyotee and the Mercure Team

Customer review rating 5.0/5

Iuliana L. Business - Confirmed reviews ALL

Very clean, comfortable and quiet, excellent breakfast

Dear Mrs l. Thank you so much for your wonderful feedback. We are delighted to hear that you found everything clean, comfortable, and peaceful, and that you enjoyed our breakfast. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Warm Regards Jyotee

Customer review rating 5.0/5

Caroline K. Couples - Confirmed reviews ALL

Excellent experience from beginning to end.We stayed four nights. We will definitely stay there again next time we go to Luxembourg to visit our son.

Caroline, Thank you so much for your wonderful review! We are delighted to hear that you had an excellent experience with us from beginning to end and that you enjoyed your four-night stay. It means a lot to us to know that you would choose to stay with us again during your next trip to Luxembourg to visit your son. We would be absolutely delighted to welcome you back and make your next stay just as enjoyable and memorable. Thank you once again for your kind words and for choosing to stay with us. We truly appreciate your trust and look forward to welcoming you back very soon! Warm regards, Estelle The reception

Customer review rating 3.0/5

Zillah T. Solo - Confirmed reviews ALL

Room was extremely hot and did not have any air circulation. Staff was not friendly nor helpful.

Dear T., Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We sincerely regret the discomfort caused by the room temperature and your experience with our staff. Your comments are important to us and will be taken into consideration to improve our services. Kind regards, The reception team

Customer review rating 3.5/5

Rudolfus S. Couples - Confirmed reviews ALL

First stop on our way to the Adriatic coast, good hotel, nicely located, fine breakfast.

Rudolfus, Thank you very much for your kind review! We are delighted that our hotel was a pleasant first stop on your journey to the Adriatic coast. We are also glad you enjoyed our convenient location and breakfast. 😊 We wish you a wonderful journey ahead and hope to welcome you again in the future! Kind regards, Estelle The reception

Customer review rating 1.0/5

Stanislav P. Solo - Confirmed reviews ALL

Check-in was extremely slow. No better room. Same room like people who booked via booking.com

Dear Mr P., Thank you for your feedback. We sincerely apologize for the delay during check-in and regret that we could not offer you a room upgrade. We appreciate your comments and hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Arthur from the reception team

Customer review rating 3.5/5

Carlos B. Business - Confirmed reviews ALL

Nice Hotel, with good and very professional staff. The only thing I didn't like was the ventilation noise in my room 302 (from the WC), very intrusive noise. But the insonorization from the outside was excelent. The breakfast could be better but at least was plenty with very good juices and a homebaked cake. Nice localization with the bus at the door. Very quiet area.

Dear Mr. B., Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed our hotel and the professionalism of our team. We are sorry to hear that the ventilation noise in room 302 affected your comfort. Please rest assured that we take your comment seriously and will share it with our maintenance team for further attention. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back in the future! Kind regards, The reception team

Customer review rating 1.5/5

Adrian G. Solo - Confirmed reviews ALL

Pleasant staff, but they seem to prioritise not disturbing the GM with service issues, which detracts from customer experience.

Customer review rating 3.0/5

Caroline G. Couples - Confirmed reviews ALL

Despite being in a good place go explore Luxembourg the room was not good. It had a bath open to the room. The dower was over the bath so could not shower properly. The room ceiling looked like there was once a leak above.

Caroline, Thank you for taking the time to share your experience with us. We are pleased that you appreciated our location, which is ideal for exploring Luxembourg. Regarding the room, some of our rooms feature an open bathroom concept, with a bathtub and shower together. This configuration is part of the design of certain room categories. However, if this configuration did not meet your expectations, our Reception team would have been available to assist you during your stay. Had you shared your preference with us, we could have looked, subject to availability, for another room that would have been better suited to your needs and provided greater comfort. We have also taken note of your comment regarding the ceiling, which will be checked by our maintenance team. We hope to have the pleasure of welcoming you again and of offering you a room that better meets your expectations. Regards estelle The reception

Other web-users rate our hotel

  • 657 reviews 8.3/10 Location
  • 867 reviews 8/10 Room
  • 716 reviews 9/10 Service
  • 9 reviews 8.8/10 WiFi
  • 443 reviews 7.5/10 Comfort
  • 422 reviews 8.5/10 Breakfast
  • 321 reviews 9.2/10 Cleanliness
  • 245 reviews 9.8/10 Vibe

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