Customer review rating (ALL Rating) 4.6/5 1,043 reviews
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Mercure Luxembourg Off kirchberg
271, Rue De Neudorf
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Access: 3 km / 1.86 mi 45 min walk / 5 min drive
Access: 8 km / 4.97 mi 1 hrs 10 min walk / 15 min drive
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All in one, Eat, drink and work at your convenience! An inspiring place for your decisions and conversations
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 5.0/5
A.g. Business - Confirmed reviews ALL
I spent wonderful stay as usual. Location is perfect. Room was great and top cleaned. Personnel very kind, professional and friendly as always. Thanks a lot for the nice experience and looking forward to next stay in your hotel.
Dear Mr G., Thank you for your very nice feedback. We are pleased that you choose our hotel for your stays in Luxembourg. It's always a pleasure for our team to welcome you. Best regards, Ophélie, reception.
Customer review rating 5.0/5
Lucas Friends - Confirmed reviews ALL
Amazing experience, well located, nice and new facilities.
Dear LUCAS M., First of all we would like to thank you for the time spared to share your opinion with us . We are delighted to know that you have had a pleasant time within Mercure Off Kirchberg last time. In fact all the hotel team is doing the possible to make the clients stay so comfortable and relaxing. We thank you another time and hope to welcoming you soon within us. kind regards Khalid/ The Reception.
very nice hotel
Customer review rating 3.5/5
Eric Couples - Confirmed reviews ALL
Very nice hotel to spend a night in Luxemburg. Room is awesome and the staff is very good. We were unlucky that the boiler of the hotel broken during our stay, so we had to take cold shower and they didnt manage to fix it before the check-out, which was very disappointing.
Thank you Eric for the wonderful feedback. We are happy to know that you liked our room and the staff was very nice. We sincerely apologise for the boiler that broke down. We manage to repair the boiler around noon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truely hope of welcoming you back soon. Sincerely, Jyotee (Receptionnist)
Customer review rating 4.5/5
Anonymous Friends - Confirmed reviews ALL
Very nice room, spacey, well located and well isolated. I wish the room had a bath but the room was great regardless. Everything was clean and the shower gel/soap smelled amazing.
Thank you Natalia for the wonderful feedback. we are happy to know that you have enjoyed your stay at the Mercure off Kichberg Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truely hope of welcoming you back soo and we will sure give you a room with a bath tub. Sincerely, Jyotee (Receptonnist)
Poor cleaning service
Customer review rating 3.0/5
Customer Business - Confirmed reviews ALL
Bed was not cleaned properly and I saw couple of hair strands once i removed the bed cover. this happend at 12 in the night when i checkedout and already was alloted a room with no bathroom and just a bath tub. Given the hotel knows that it is a work visit, it would have been nice if they had alloted a suitable room instead of charging for a bigger vacation type room.
Dear Mrs Venkatramani Akshaya Thank you for taking the time to tell us about your experience at the Mercure Luxembourg Off kirchberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jyotee (recptionnist)
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price