Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 808 reviews

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271, Rue De Neudorf, 2221 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • Historic building with modern welcoming rooms

  • Close to many golf courses

  • Relaxing bar - Chez Henri

  • Free and ultra fast Wi-Fi

Our accommodation(s)

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

GPS:49.622382, 6.164644

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHEZ HENRI

C'est un lieu convivial, offrant une atmosphère chaleureuse et accueillante. Ne manquez pas la bière Funch-Bricher, brassée historiquement au sein de l'hôtel. Que ce soit pour vous détendre ou pour affaires, notre bar est l'endroit idéal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  808 reviews

Customer review rating 5.0/5

Karen V. Solo - Confirmed reviews ALL

Nice hotel

Hello Ms Karen, Thank you for your reply following your stay at Mercure Luxembourg Off Kirchberg, it helps us a lot. We are truly pleased to see that you had an excellent experience at our hotel and that you found it beautiful. Thank you very much ! Hoping to see you again soon during your next trip to Luxembourg ! Rodrigo The Mercure Luxembourg Off Kirchberg Team

Customer review rating 1.0/5

Damoon F. Couples - Confirmed reviews ALL

Booked this hotel for my partner’s birthday for a bathtub room. I called three separate times - before booking, after booking and days before arrival - and was lied to every single time. We arrive and are told both bathtub rooms are already taken. One of them had apparently been occupied for a week. So when I called days earlier to reconfirm, they already knew we wouldn’t get the room and still lied about it. The receptionist basically gave off an "it is what it is" vibe. No apology, no accountability, no attempt to fix it. I had to suggest a partial refund myself and was met with a defensive, pissy attitude for expecting them to honor what they promised. The room felt half-baked. Nespresso machine missing parts, no closet, no trash can in the toilet, only two cups of different sizes. Basic stuff missing. Late-night reception was openly hostile. I asked for two glasses for champagne I brought and was instead offered to buy two glasses of champagne for €32. I asked for two forks and got some annoyed muttering something about "...not a restaurant". We paid a dog fee they knew about weeks in advance. The room had zero dog amenities. No bowl, no bed, nothing. The fee turned out to be just an extra cleaning charge. Bottom line: broken promises, misleading communication, dismissive staff and a general sense that once you’ve paid your experience doesn’t matter. Absolutely not worth the trouble. The only real positive: the pillows were genuinely great.

Customer review rating 4.5/5

Sara D. Solo - Confirmed reviews ALL

Friendly and attentive staff; great and comfortable hotel.

Customer review rating 4.5/5

Kevin V. Business - Confirmed reviews ALL

well located to all office spaces in Luxemburg

Customer review rating 5.0/5

Julie H. Friends - Confirmed reviews ALL

This was just the perfect stay. Great rooms with excellent service. Very friendly and Well located with fantastic bus connections

Julie, Thank you so much for your enthusiastic feedback for yout stay in Mercure Luxembourg off kirchberg! We are absolutely delighted to read that your stay was “simply perfect.” Your compliments about our rooms, our service, and the warm welcome from our team truly mean a lot to us. We are also pleased that our hotel's location and excellent bus connections contributed to making your experience even more enjoyable and convenient. Your kind words are a real reward for our entire team, who strive every day to create comfortable, welcoming, and memorable stays for our guests. We hope to have the pleasure of welcoming you back at Luxembourg very soon and offering you another equally exceptional stay. With our sincere gratitude, Estelle The reception

Other web-users rate our hotel

  • 662 reviews 8.4/10 Location
  • 850 reviews 7.8/10 Room
  • 648 reviews 8.3/10 Service
  • 15 reviews 7.1/10 WiFi
  • 401 reviews 8.1/10 Breakfast
  • 322 reviews 9.2/10 Cleanliness
  • 271 reviews 9.6/10 Vibe
  • 203 reviews 7.8/10 Value

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