Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 810 reviews

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Mercure Luxembourg Off kirchberg - Image 1
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271, Rue De Neudorf, 2221 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • Historic building with modern welcoming rooms

  • Close to many golf courses

  • Relaxing bar - Chez Henri

  • Free and ultra fast Wi-Fi

Our accommodation(s)

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

GPS:49.622382, 6.164644

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHEZ HENRI

C'est un lieu convivial, offrant une atmosphère chaleureuse et accueillante. Ne manquez pas la bière Funch-Bricher, brassée historiquement au sein de l'hôtel. Que ce soit pour vous détendre ou pour affaires, notre bar est l'endroit idéal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  810 reviews

Customer review rating 5.0/5

Marcello C. Couples - Confirmed reviews ALL

Everything was good .

Hello Mr C. ! Thank you for your feedback following your stay at Mercure Luxembourg Off Kirchberg. We are really happy to see that you had a wonderful stay with us, your feedback truly means a lot for our team. We always offer a good, clean room and an excellent service for the confort of our guests. Hoping to see you again soon during your next trip to Luxembourg ! Rodrigo The Mercure Luxembourg Off Kirchberg Team

Customer review rating 5.0/5

Zachary T. Solo - Confirmed reviews ALL

Only spoke English but the reception was accommodating and extremely helpful. Room was clean, and very nice. Breakfast had several options and was delicious. Hotel is well located, and had a bus stop just outside the front door. Zero complaints.

Dear Zachary, Thank you so much for your excellent review! We are delighted to hear that, even though you only speak English, you were warmly welcomed by our team at Mercure Luxembourg off Kirchberg, and that you found our staff helpful and attentive. We are also very pleased that you appreciated the cleanliness and comfort of your room, as well as the varied and delicious breakfast. It's wonderful that our location, with the bus stop right outside the entrance, made your stay even more convenient. We look forward to welcoming you back again on your next visit to Luxembourg! Please don't hesitate to contact us if you have any specific requests for your next trip. See you soon! Estelle The reception

Customer review rating 4.0/5

Anna T. Business - Confirmed reviews ALL

The hotel lived up to my expectations, good price-quality ratio. The rooms are of comfortable size. The location is very handy to do business on Kirchberg but a bit tricky to reach from the center. I was a bit unhappy with the dim lightning in the room.

Hello Ms T., Thank you for you reply following your stay at Mercure Luxembourg Off Kirchberg ! We are really pleased to see that our hotel met your expectations. The satisfaction of our guests being in the heart of our priorities, we are more than happy to read that your stay was a true moment of pleasure and confort. Concerning the accessibility of the hotel, it is true that we are a bit far from the city center but nevertheless, a few buses pass near the hotel each 10 minutes. To go to the city center, the Bus 9 is perfect for that. During your next trip, do not hesitate to ask the reception desk for the best itineraries, we are here to help ! Hoping to see you again soon during our next trip to Luxembourg, Rodrigo The Mercure Luxembourg Off Kirchberg Team

Customer review rating 5.0/5

Karen V. Solo - Confirmed reviews ALL

Nice hotel

Hello Ms Karen, Thank you for your reply following your stay at Mercure Luxembourg Off Kirchberg, it helps us a lot. We are truly pleased to see that you had an excellent experience at our hotel and that you found it beautiful. Thank you very much ! Hoping to see you again soon during your next trip to Luxembourg ! Rodrigo The Mercure Luxembourg Off Kirchberg Team

Customer review rating 1.0/5

Damoon F. Couples - Confirmed reviews ALL

Booked this hotel for my partner’s birthday for a bathtub room. I called three separate times - before booking, after booking and days before arrival - and was lied to every single time. We arrive and are told both bathtub rooms are already taken. One of them had apparently been occupied for a week. So when I called days earlier to reconfirm, they already knew we wouldn’t get the room and still lied about it. The receptionist basically gave off an "it is what it is" vibe. No apology, no accountability, no attempt to fix it. I had to suggest a partial refund myself and was met with a defensive, pissy attitude for expecting them to honor what they promised. The room felt half-baked. Nespresso machine missing parts, no closet, no trash can in the toilet, only two cups of different sizes. Basic stuff missing. Late-night reception was openly hostile. I asked for two glasses for champagne I brought and was instead offered to buy two glasses of champagne for €32. I asked for two forks and got some annoyed muttering something about "...not a restaurant". We paid a dog fee they knew about weeks in advance. The room had zero dog amenities. No bowl, no bed, nothing. The fee turned out to be just an extra cleaning charge. Bottom line: broken promises, misleading communication, dismissive staff and a general sense that once you’ve paid your experience doesn’t matter. Absolutely not worth the trouble. The only real positive: the pillows were genuinely great.

Damoon, Thank you for taking the time to share such a detailed review. We are truly sorry to read about your experience, especially as this stay was meant to celebrate your partner’s birthday. We completely understand how disappointing and frustrating it must have been not to receive the bathtub room you had specifically confirmed several times prior to arrival. The situation you describe regarding the communication you received is not acceptable, and we sincerely apologize for the confusion and the frustration it caused. We are equally concerned to hear about the way your concerns were handled at reception. Please be assured that this is not the level of service or attitude we expect from our team. Courtesy, transparency, and a genuine willingness to assist are fundamental standards for us, and we regret that you felt dismissed rather than supported. Regarding the room equipment, the missing items you mentioned (coffee machine parts, basic amenities, and dog-related arrangements) clearly do not reflect the experience we aim to provide. Your feedback has been shared with the relevant departments so that these shortcomings can be reviewed and corrected. Concerning the pet fee, we understand your expectation that it would include dedicated amenities. We are sorry that this was not clarified properly and that it felt unjustified from your perspective. While we are relieved that you enjoyed the comfort of our pillows, we deeply regret that the rest of your stay did not meet expectations. Your comments are being taken very seriously, as they highlight important areas where we must improve — particularly in communication and guest care. We sincerely hope you might allow us the opportunity to restore your confidence in the future and provide you with the experience you originally intended to have. Estelle The reception

Other web-users rate our hotel

  • 658 reviews 8.4/10 Location
  • 845 reviews 7.9/10 Room
  • 643 reviews 8.3/10 Service
  • 15 reviews 7.1/10 WiFi
  • 397 reviews 8/10 Breakfast
  • 320 reviews 9.2/10 Cleanliness
  • 265 reviews 9.7/10 Vibe
  • 200 reviews 7.5/10 Value

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