Mercure Luxembourg Off kirchberg

Information message

Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 831 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • An ALLSAFE Label Bureau Veritas certified hotel

  • Modern welcoming rooms

  • Relaxing bar and business lounge

  • Business facilities and free Wi-Fi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

  • LINE 7:  7 25 9 NEUDORF BRASSERIE

  • By plane

    FINDEL INTL AIRPORT At 4km / 2.49 miles

  • By car

    GARE LUXEMBOURG At 3km / 1.86 miles

  • By train

    GARE LUXEMBOURG At 8km / 4.97 miles

GPS:49.622382, 6.164644

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOTEL BAR

All in one, Eat, drink and work at your convenience! An inspiring place for your decisions and conversations

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Luxembourg Off kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  831 reviews

TripAdvisor Rating  4.5/5  45 reviews

Certificate of excellence 2022

Well located

Customer review rating 4.0/5

Theo P. Friends - Confirmed reviews ALL

Nice stay was only for one night but no complaints

Great stay - akways! - lovely staff and location is perfect

Customer review rating 5.0/5

E. K. Solo - Confirmed reviews ALL

i gave stayed at the Mercure in Rue de Neudorf several times, and each time is a treat. The rooms are fabulous; clean and comfortable and quiet. The hotel itself is beautifully appointed: the former brewery has been converted marvellously and the new bar is gorgeous. Last time I stayed, I got the sweetest note welcoming me back, with some artisinal local chocs - that is exceptional customer service, combined with the top quality rooms. Gold star!

Dear E., 1000 Thanks for all your compliments about the hotel, the staff and the comfort of your room =) I'm so happy to know that your stay was great and I hope to see you soon. Regarding clean actions, can you maybe tell us more about it? To do better in the future. Thank you again for your review, and I wish you a lovely evening. Best Regards, Amélie/Receptionist

Transparent shower

Customer review rating 4.0/5

Bogdan Families - Confirmed reviews ALL

A transparent shower and lack of a door is not a good experience, because you can't wake up early without bothering a person who lives with you in the same room.

Dear Sir K., Thank you very much for taking the time to give your opinion on your stay at our establishment. I have taken note of your remark concerning the shower open to the bedroom and the lack of privacy that this creates. Know that we are currently working to remedy this problem and that during your next visit you will be able to benefit from black glazing between the bathroom and the bedroom. I hope to see you next time :) Best Regards, Amélie/Receptionist

Well located and cosy rooms

Customer review rating 4.0/5

Matthias G. Business - Confirmed reviews ALL

Nice room, wide selection of breakfast

Dear Mr G., Thank you for giving your opinion on your stay in our hotel and for your compliments on our establishment and the choice at breakfast :) Thank you also for the compliment you made me in relation to my welcome, I am delighted. Regarding my colleague's English during your check-out, I am surprised by your remark because I tend to speak the language less well than her. And regarding the return of your bill, I'm sure she meant well and you gave everything you needed. This is not an excuse, but when leaving a night shift, we tend to remain very calm in view of what time it was.. And finally, you will be able to benefit from a welcome drink when your accor status is SILVER (you are currently at the first status (classic), but don't worry, we will not fail to give it to you when the time is right. I'm sorry this has troubled you, and hope to be there when you come very soon. Best Regards, Amélie/Receptionist

Great hotel with good connections in a quiet area

Customer review rating 5.0/5

Conor Business - Confirmed reviews ALL

Lovely hotel with a 'boutique' feel. A direct bus connection to the city centre that runs every day and three other bus routes that lead up to the Expo Centre and Airport Monday-Saturday. The area of city is nice and quiet and I experienced no noise disturbance from other guests, elevators, or breakfast room which I was located next to. The breakfast room had lovely views and delicious food, and was always an exciting part of the day! Staff were friendly and accommodating even when I had an issue with payment through my work, they did not rush me or make me feel undervalued. The only improvement needed was a better hot water dispenser as the coffee machine's water wasnt hot enough to make a nice cup of tea (I am British so it needs to be just right!).

Great personnel

Customer review rating 4.5/5

Lorenzo Business - Confirmed reviews ALL

It was not my first stay at Mercure Off Kirchberg and I will come again. All the personnel is very welcoming and very efficient, they go above an beyond to make a guest feel comfortable and pampered. Definitely recommended if you want a relaxing place to stay after a day of working or touring.

İn a quiet area and well maintained big room

Customer review rating 4.5/5

Cecilia Couples - Confirmed reviews ALL

pleasant hotel, nice decşrated big room

Dear SECIL G., We appreciate your comments regarding your stay at the Mercure Luxembourg Off kirchberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inès

Great Hotel - really Comfy

Customer review rating 4.5/5

Ollie M. Families - Confirmed reviews ALL

A really fab hotel with excellent friendly staff - lovely compact room with good comfortable bed

Dear OLLIE M., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off kirchberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amélie/Receptionist

Great Stay

Customer review rating 5.0/5

Ben Solo - Confirmed reviews ALL

Loved the decor - very stylish. Room was well presented and very clean.. Nice to be out of the city centre, but also great having the bus on the doorstep.

Sir J., Thank you so much for your compliments about the location of the hotel, and for the decor ! I'm so happy to know that you passed a good stay ! Wishing to see you soon :) Best Regards, Amélie/Receptionist

Good location for Kirchberg offices, clean and modern hotel

Customer review rating 3.5/5

K Business - Confirmed reviews ALL

Reception service was poor and slow. Breakfast was OK but variety and space was small. Rooms were clean, modern and good amenities, however the temperature was far too hot and the air conditioning settings being lowered didn't make any difference. This was the case in other rooms that friends were staying in as well.

Dear B., Thank you for gaving us our opinion about your stay in our establishment. I'm sorry if the reception was a little "slow". This night, we were a problem with the informatic system.. It could happen, we were full too.. That's not an excuse, but I think that you can understand the situation. I took note of your review about the breakfast variety.. Thank you for compliments about the clean of your room. Wishing see you an other time to welcome you the best that we can do. Best Regards, Amélie/Receptionist

Very comfortable

Customer review rating 4.5/5

Kathleen Couples - Confirmed reviews ALL

Large comfortable room. Lovely view from the windows and great blackout curtains. Fridge in the room was very handy. Very large, comfortable bed. Good shower. No noise at night. Staff on reception were friendly and helpful.

Dear KATHLEEN M., We appreciate your comments regarding your stay at the Mercure Luxembourg Off kirchberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PS: If you come back we will share more chocolates together it was a pleasure to be able to help you Best Regards Inès

Very clean and conveniently close to the bus stop

Customer review rating 4.5/5

David Business - Confirmed reviews ALL

The room was well decorated and comfortable (though too warm after a while of using the lights and no possibility to open a window). The fact that the bus stop (in both directions) was so close to the hotel was very convenient.

Beautiful modern design. Easy access to Kirchberg. Lovely staff

Customer review rating 5.0/5

M. W. Business - Confirmed reviews ALL

Been staying here often for work. Location is great. The design is modern and rooms and very comfortable Staff are wonderful and generous

Dear Markus W., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off kirchberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amélie/Receptionist

Fine

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It's a nice clean hotel, although the porridge and donuts were a bit hidden at breakfast time. From the main breakfast area to me it was not clear that there was an additional desk with food.

A very nice hotel for people without dogs

TripAdvisor rating 3.0/5

929rolf TripAdvisor review

We had a very nice room with an excellent bed. The service was very good even if there was no restaurant open. However, to pay 45 euros for the dogs staying in the same room as us is not acceptable. In Mercure hotels i France it is 10 euros for dogs, the same if you have one or three. So sorry, we wont be back.

My favorite hotel

TripAdvisor rating 5.0/5

friday245 Business - TripAdvisor review

I m going often to this hotel for long stays due to my work. Honestly, in couple of months I couldn't notice any serious issue. The more I went there, the more I felt happier and more welcomed. Personnel very kind and professional, cleaning is top. I believe management are doing a great work.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in LUXEMBOURG