Mercure Luxembourg Off kirchberg 4 stars

Customer review rating 4.5/5 236 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Mercure Luxembourg Off kirchberg
See on a map
+ 12 Services

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • An ALLSAFE Label Bureau Veritas certified hotel

  • Modern welcoming rooms

  • Relaxing bar and business lounge

  • Business facilities and free Wi-Fi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
Information message

Hotel location

Mercure Luxembourg Off kirchberg

271
Rue De Neudorf
2221 luxembourg
luxembourg

Tel: +352281325

Check-in from 14h00

Check out up to 12h00

  • LINE 7 :  7 25 9 NEUDORF BRASSERIE

  • By plane

    FINDEL INTL AIRPORT At 4km / 2.49 miles

  • By car

    GARE LUXEMBOURG At 3km / 1.86 miles

  • By train

    GARE LUXEMBOURG At 8km / 4.97 miles

GPS :49.622382, 6.164644

Our accommodation(s)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Direct dial telephone(...)

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room, Family with 1 double bed and 2 sofa beds for one person

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

HOTEL BAR

Non contractual photo

All in one, Eat, drink and work at your convenience! An inspiring place for your decisions and conversations

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Luxembourg Off kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

236 reviews

neues hotel

Customer review rating 4.5/5

Micha B. Couples - 23/01/2021 Confirmed reviews ALL

alles prima

Well located, beautiful room, decor, very modern and absolutely impeccable on every aspect.

Customer review rating 5.0/5

Sarah B. Solo - 20/01/2021 Confirmed reviews ALL

I was absolutely thrilled with my stay in your hotel which is extremely well located and inviting .My room was beautiful room, and the decor was very attractive and modern .I would definitely come back without hesitation. Every thing was absolutely impeccable on every aspect. The staff were wonderful and couldn't do enough to help. Thanks for everything ! I'll be back soon !

Nice hotell close to family.

Customer review rating 4.0/5

Jan A. Families - 14/01/2021 Confirmed reviews ALL

One thing to improve: In the elevator a sign showed that you could buy beer or wine to take to the room until 2300. That was wrong, it was until 2100. The guy in the reseption had no explanation why the sign was there. And what disappoints me is that the hotell did not take the sign down. This is a neglect of guests!

I liked it

Customer review rating 5.0/5

Anonymous Business - 09/01/2021 Confirmed reviews ALL

Everything was fine, nice rooms, nice staff, good location (for my purpose)

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. It is always a pleasure to receive positive feedback. It was a pleasure for us to welcome you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, The reception desk

Good stay :-)

Customer review rating 4.0/5

Alvine Couples - 04/01/2021 Confirmed reviews ALL

It was nice! Thanks a lot!

Chère Alvine S., Merci! Tout simplement! Ce fut un réel plaisir pour nous de vous accueillir lors de votre récent passage au Luxembourg. Nous sommes heureux de lire votre retour concernant les nuitées passées à l'hôtel Mercure Luxembourg Off Kirchberg. Nous espérons avoir une nouvelle occasion lors d'un prochain séjour au Luxembourg. Nous avons été ravis d'échanger quelques mots. Vos commentaires plus que positifs concernant le restaurant "La Métisse" avec lequel nous avons des contacts nous ont également fait plaisir! Prenez soin de vous! Julien

Great Location, beautiful rooms and amazing service during Corona times

Customer review rating 5.0/5

C. G. Couples - 26/12/2020 Confirmed reviews ALL

Everything was Corona safe, from check in to check out. Very cute rooms with everything you need.

Good stay

Customer review rating 4.0/5

Francesca L. Business - 21/12/2020 Confirmed reviews ALL

The hotel is nice, clean and pretty new. All people in the hotel are very kind - from reception to the breakfast Only two remarks are that rooms are a little bit small and there is not a desk where to work.

Perfect

Customer review rating 5.0/5

Anonymous Solo - 12/12/2020 Confirmed reviews ALL

Warm welcome, friendly staff, beautiful room

New hotel, very comfortable and modern with an oldschool touch

Customer review rating 4.5/5

Julien Couples - 19/11/2020 Confirmed reviews ALL

We were very pleased with the offer and the price asked, the hotel is beautiful, very comfortable. Quiet location but next to everything you need in Luxembourg-City: just 1min from Kirchberg, 5min from airport, motorway and city-center.

Nice rooms, poor service and breakfast

Customer review rating 1.5/5

Devin Families - 14/11/2020 Confirmed reviews ALL

The hotel seems new, and has quite nice rooms. There are significant issues with the breakfast buffet, though. For starters, the room where it is served is way too small for a hotel this size. We arrived a bit after 9am and were told the breakfast room was full, so we decided to come back later. When we returned at 9.45, a long queue had formed in the small, poorly ventilated area outside the breakfast hall. Since we did not want to spend all day waiting, we went to the reception to ask if we could get a refund for the breakfast. The receptionist Julien spent no effort whatsoever to accommodate our request. He said this could only be decided by a manager, and that noone was available on Sunday. He blamed corona for the delays. We had been in quite a few hotels in Luxembourg the week before, and never experienced these kind of delays. In the end, we waited another half hour to finally access the buffet room. There it became clear the origin for the delays was the combination of a lack of staff and a tiny room. Corona measures were minimal: everyone just got a pair of gloves. Seating distance was way too close and the room was busy and poorly ventilated. Some guests were moving around without masks without any remarks from the staff. Of all the hotels we visited during our holidays, this was the only one where we did not feel secure. When we left the breakfast room at 10.55, people were still waiting outside. The buffet itself was very mediocre: no scrambeled eggs or bacon, limited selection of bread and spreads.

Good stay

Customer review rating 4.0/5

Adriaan Business - 31/10/2020 Confirmed reviews ALL

Nice room, I enjoyed the welcome drink. In the area there are restaurants available as the hotel itself does not have one

Dear Andriaan S., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team! We are glad that you enjoyed the room and your welcome drink. And also and as you say you will find easily all you need like restaurants, cafés, shops and the public transportation to take you all over the city. However and once again thank you for your nice appreciation concerning our staff whom all hope to welcome you back for another and nice stay at Luxembourg. Sincerely, The reception

well-located and good service

Customer review rating 3.5/5

Francois D. W. Business - 26/10/2020 Confirmed reviews ALL

In general OK, except that on my TV ITV chains. I have mentioned it to the reception before leaving the hotel.

Dear François De W., Thank you very much for taking some time to write a review regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. We are pleased to read that you enjoyed your stay and our services. It is great that you were happy with the cleaning of the room as well as the internet connection. Thank you also for your kind notes about our team, which we will be happy to share with all. We have also taken note of your comments regarding the television. We apologize for the inconvenience caused during your stay. We hope that your next stay will be as pleasant as your previous one! We look forward to welcoming you back again soon! Sincerely, The reception

Perfect

Customer review rating 5.0/5

Javier Couples - 26/10/2020 Confirmed reviews ALL

I rate my stay with a 10, but I would vote 11 if that could be possible. From people to installations, everything was perfect.

Estimado Javier Alejandro P., Thank you for awesome comments and taking the time to submit the review! We are really pleased to received your high score! We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions. We're glad to read that you've spent enjoyable moments in your room and it was for us a pleasure to welcome you in our hotel. It is always a pleasure to receive positive feedback. We will for sure let Julien and Maëva know about your motivational acknowledgment and that you were all please with the service that they have provided. We hope to have the pleasure to welcome you back soon! Sincerely, The reception

Fantastic hotel, amazing staff

Customer review rating 5.0/5

Andras Business - 09/10/2020 Confirmed reviews ALL

Extremely helpful staff, wonderful design, great overall experience

Dear Andras B., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. Thank you very much for taking the time to review your stay, the team put heartfelt effort into the service they provide and genuinely care about your experience with us, with new safety measures in place we put even greater effort into your satisfaction and making you feel so very welcome. It is an honor to read that you very much appreciated the room, the design and our team. Regarding breakfast, it is true that we had to adapt to the current situation. But we strive to improve every day to offer the best experience for our valued customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien

Perfect example of sincere hospitality

Customer review rating 5.0/5

Wiresh Solo - 07/10/2020 Confirmed reviews ALL

Hospitable enviroment with great people working there. The rooms where perfect and as expected, but the way the service downstairs was delivered did it for us.

Dear Wiresh C., Thank you for such a fantastic review following your recent stay at the Mercure Luxembourg Off Kirchberg Hotel. Our main aim is to ensure a high standard of cleanliness and hygiene and we were delighted to read you found your room spotless! Thank you for your heartfelt comments about the team. Maëva is indeed a great asset to the team and she was really happy to read the review! We do the best to give our guests the most professional and warm stay, so we are glad to hear the staff was kind We look forward to welcoming you back in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien

Nice hotel and staff

Customer review rating 5.0/5

Anonymous Business - 30/08/2020 Confirmed reviews ALL

Room almost new, good and quiet location

Dear Mr G., Thank you for taking the time to send us your rating. I am delighted that you had a pleasant experience with us and am delighted to be able to share this positive feedback with all the Mercure team. We hope to have the pleasure of seeing you again in the future :-) Kind regards, Maëva Front Desk

Top class hotel, Very convenient for Airport

Customer review rating 5.0/5

Mike F. Business - 10/03/2020 Confirmed reviews ALL

Fantastic, I have stayed a couple of times and highly recommend the hotel. Super friendly staff, modern and comfortable rooms, excellent breakfast

Dear Michael F., Thank you very much for taking the time to write such nice comments following your stay at the Mercure Luxembourg Off Kirchberg Hotel. It was a pleasure to welcome you to our hotel and we are glad to learn that you had an enjoyable stay. We remember your check-in. It was a nice moment for us also! We are happy to know that you found the room, the staff and the breakfast nice. We were thrilled to share your kind words with all the teams! This is so rewarding for all of us as we are striving every day for excellence. Looking forward to the pleasure of welcoming back to our hotel during your future stays in Luxembourg. Sincerely, The reception

Beautiful Interior Design

Customer review rating 4.0/5

Anonymous Friends - 09/03/2020 Confirmed reviews ALL

Fabulous design. Friendly staff. Excellent location for Kirchberg. If you are traveling for Amazon, stay here.

Dear Jamie R., Thank you so much for the time that you took to share your impressions with us. We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. We are happy you found our location to be good and that you enjoyed our room and found our staff friendly. It was also a pleasure for us to welcome you in our hotel. About coffee, we have Nespresso Machine in all our Privilege Rooms. Minibar are being delivered. We are sorry that they were not present during your stay. We have noticed your remarks and will take them into consideration for our future operations. Thank you again for taking the time to write a review, glad that you had a good experience and we look forward to seeing you again! Many Thanks, The reception

Good hotel

Customer review rating 4.5/5

Artur Couples - 05/03/2020 Confirmed reviews ALL

We had only one night without breakfast. The hotel is new. The design is very good, we really liked it. The view from the room was beautiful as well. Check-in day was my birthday and i asked for some gift. They presented to me voucher for 2 welcome drinks (we were two persons). I am satisfied for this, of course, but if the hotel would do it proactively, it will be nicer. I know, hotel is not obliged to do it, but if they do, the impression can be memorable, you know. Then we asked to heat our food in microwave oven and they did it. So, with these two not common requests we provided some kind of test drive for reception's guy in the new hotel and he successfully passed it, great! Customer satisfied, it is the most important. About the room. Again, the room was very beautiful, good size, clean. Only couple of things i would like to say: 1. There are very dark. Only several weak lamps (in style of incandescent lamps). They provided intimate lighting, it is great, but if you alone business traveler... 2. There are no normal desk for work. Again, it is a problem if you need to work on your laptop, for us both points were unimportant. 3. In shower not installed shelf for shampoo and gel tubes. Not so comfortable to take it from shower's floor. 4. Price. we paid 176 Euro for one night without breakfast. I think, It is overpriced for the newly opened hotel at least. But anyway, it is the very good hotel, much better than you expect from mid-scale hotel brand.

Dear Artur N., First, we want to thank you for your reservation, your good review and the top points! It was an honor for us to welcome you in our hotel and to contribute to your pleasant and comfortable stay in Luxembourg during your birthday. We are happy to know that you found the room beautiful, good size and clean. It’s also a pleasure to read that you were satisfied with our team. It is always a pleasure to receive positive feedback. I will share your comments with our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noticed your comments about the lamps, the space for work, the shower and the price. All our rooms are different. But the style remains the same. In the shower there is a new system coming to maintain shampoo and gel tubes. We are sorry that is was not installed before your stay. We thank you again for take your time to wrote a review for us and we looking forward to serve you again. It was a real pleasure to have met you. We hope to see you again in our new hotel. Sincerely, The reception

Excellent service

Customer review rating 5.0/5

Jonathan Business - 02/03/2020 Confirmed reviews ALL

Terrific 3 night stay with exceptionally helpful and attentive staff

Dear Jonathan E., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. We are so happy to know that you enjoyed your stay with us. For the staff it was a pleasure to welcome you at our property and we sincerely hope to have the chance to host you again should you visit Luxembourg once more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception

Our most recent 20 reviews

Our other hotels nearby

All our hotels in luxembourg