Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 1,022 reviews

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Mercure Luxembourg Off kirchberg - Image 1
Mercure Luxembourg Off kirchberg - Image 2
Mercure Luxembourg Off kirchberg - Image 3
Mercure Luxembourg Off kirchberg - Image 4
271, Rue De Neudorf, 2221 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • Historic building with modern welcoming rooms

  • Close to many golf courses

  • Relaxing bar - Chez Henri

  • Free and ultra fast Wi-Fi

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege room with 1 double bed

Photo out of - Privilege room with 1 double bed

You will love our Privilege room with shower or bathtub, comfortable Mercure bedding, docking station, Nespresso machine, bathrobes, slippers and free minibar.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Stay in a classic soundproof cozy room equipped with quality bedding and modern comfort. Rain shower, 43 inch TV, safe, tea and coffee making facilities and free WiFi.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air
See availabilities

Stay in an elegant family room with individual air conditioning, 43 inch LCD TV, safe and tea and coffee making facilities. For 2 adults and 2 children until 12 years.

Max. number of persons
4
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air
See availabilities

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

GPS:49.622382, 6.164644

Telephone
Fax +352 28 13 25
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 74 rooms
  • One room for people with reduced mobility
  • 9 family rooms
  • 74 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Family

Equipements for children

  • Bottle Warmer

CHEZ HENRI

Photo out of - CHEZ HENRI

C'est un lieu convivial, offrant une atmosphère chaleureuse et accueillante. Ne manquez pas la bière Funch-Bricher, brassée historiquement au sein de l'hôtel. Que ce soit pour vous détendre ou pour affaires, notre bar est l'endroit idéal.

Bar Type
LOBBY BAR
Capacity
20
Accessibility
Accessible service
Telephone +352 28 13 25
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

C'est un lieu convivial, offrant une atmosphère chaleureuse et accueillante. Ne manquez pas la bière Funch-Bricher, brassée historiquement au sein de l'hôtel. Que ce soit pour vous détendre ou pour affaires, notre bar est l'endroit idéal.

Chaque matin, savourez un petit-déjeuner généreux et varié, préparé avec soin, composé de nombreux produits faits maison et locaux. Sucré ou salé, frais et savoureux, il offre un réveil gourmand et convivial pour bien commencer la journée.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,022 reviews

Customer review rating 3.0/5

Zillah T. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Rudolfus S. Couples - Confirmed reviews ALL

Rudolfus, Thank you very much for your kind review! We are delighted that our hotel was a pleasant first stop on your journey to the Adriatic coast. We are also glad you enjoyed our convenient location and breakfast. 😊 We wish you a wonderful journey ahead and hope to welcome you again in the future! Kind regards, Estelle The reception

Customer review rating 1.0/5

Stanislav P. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Carlos B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed our hotel and the professionalism of our team. We are sorry to hear that the ventilation noise in room 302 affected your comfort. Please rest assured that we take your comment seriously and will share it with our maintenance team for further attention. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back in the future! Kind regards, The reception team

Customer review rating 1.5/5

Adrian G. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Rudolfus S. Couples - Confirmed reviews ALL

First stop on our way to the Adriatic coast, good hotel, nicely located, fine breakfast.

Rudolfus, Thank you very much for your kind review! We are delighted that our hotel was a pleasant first stop on your journey to the Adriatic coast. We are also glad you enjoyed our convenient location and breakfast. 😊 We wish you a wonderful journey ahead and hope to welcome you again in the future! Kind regards, Estelle The reception

Customer review rating 1.0/5

Stanislav P. Solo - Confirmed reviews ALL

Check-in was extremely slow. No better room. Same room like people who booked via booking.com

Customer review rating 3.5/5

Carlos B. Business - Confirmed reviews ALL

Nice Hotel, with good and very professional staff. The only thing I didn't like was the ventilation noise in my room 302 (from the WC), very intrusive noise. But the insonorization from the outside was excelent. The breakfast could be better but at least was plenty with very good juices and a homebaked cake. Nice localization with the bus at the door. Very quiet area.

Dear Mr. B., Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed our hotel and the professionalism of our team. We are sorry to hear that the ventilation noise in room 302 affected your comfort. Please rest assured that we take your comment seriously and will share it with our maintenance team for further attention. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back in the future! Kind regards, The reception team

Customer review rating 1.5/5

Adrian G. Solo - Confirmed reviews ALL

Pleasant staff, but they seem to prioritise not disturbing the GM with service issues, which detracts from customer experience.

Customer review rating 3.0/5

Caroline G. Couples - Confirmed reviews ALL

Despite being in a good place go explore Luxembourg the room was not good. It had a bath open to the room. The dower was over the bath so could not shower properly. The room ceiling looked like there was once a leak above.

Caroline, Thank you for taking the time to share your experience with us. We are pleased that you appreciated our location, which is ideal for exploring Luxembourg. Regarding the room, some of our rooms feature an open bathroom concept, with a bathtub and shower together. This configuration is part of the design of certain room categories. However, if this configuration did not meet your expectations, our Reception team would have been available to assist you during your stay. Had you shared your preference with us, we could have looked, subject to availability, for another room that would have been better suited to your needs and provided greater comfort. We have also taken note of your comment regarding the ceiling, which will be checked by our maintenance team. We hope to have the pleasure of welcoming you again and of offering you a room that better meets your expectations. Regards estelle The reception

Customer review rating 5.0/5

Sarah D. Couples - Confirmed reviews ALL

A great place with useful travel links to the city centre and to Luxexpo for getting out and around the rest of the country. Every member of staff was so kind and helpful. Couldn’t recommend more

Dear Ms. D., Thank you so much for your wonderful review! We’re delighted to hear that you found our location convenient for getting to the city centre, Luxexpo, and exploring the rest of the country. It’s especially lovely to hear your kind words about our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon! Kind regards, Arthur from the reception team

Customer review rating 3.5/5

Hayley L. Couples - Confirmed reviews ALL

The hotel is well located and easy to get on several different buses from the hotel. The city center is a straight shot from the hotel. The beds were particularly uncomfortable and became more noticeable when we stayed at a different hotel in a different city. We were also uncertain what beverages were complimentary or not within our room.

Hayley, We’re pleased to hear that you appreciated our convenient location and the easy access to several bus routes, as well as the direct connection to the city center. We’re sorry to hear that you found the beds uncomfortable. We understand how important a good night’s sleep is, and we will certainly take your comments into consideration. We also apologize for any confusion regarding the beverages in the room. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience.

Customer review rating 5.0/5

Jocelyn H. L. Families - Confirmed reviews ALL

The hotel is not at the city center but a bus station is right outside the hotel to easily explore the city. Double room is very nice, clean, and daily service of the room is excellent. The front desk personnel also very helpful!

Dear guest, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay with us and found your double room clean, comfortable, and well maintained. It’s also wonderful to know that our daily housekeeping and front desk team met your expectations. Thank you again for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon! Kind regards, Arthur from the reception team

Customer review rating 4.0/5

Varunraj C. Families - Confirmed reviews ALL

We loved the check in. Arthur was very helpful and caring. He made sure everything went smooth.

Varunraj, Thank you so much for your kind words! We’re delighted to hear that you had a smooth check-in experience and that Arthur was helpful and attentive. We’ll be sure to share your lovely feedback with him. It was a pleasure having you, and we hope to welcome you back again soon!

Customer review rating 5.0/5

Chada W. Families - Confirmed reviews ALL

The bus stop is right in front of the hotel, convenience to get into town and back. There are restaurants near by. Parking on the street, maximum 3 hours. 6pm - 8 am is free, then 1 euro per hour. The bed is very comfortable, great selections for breakfast. Baby cot is also available. Request it in advance.

Chada, Thank you very much for taking the time to share your experience following your stay at Mercure Luxembourg off Kirtchberg. We are delighted to hear that you had such an enjoyable stay and that you found our location particularly convenient, with the bus stop directly in front of the hotel providing easy access to the city, as well as several restaurants within walking distance. We are also pleased to know that you appreciated the comfort of our beds and the wide variety of choices available at breakfast. We are happy that the availability of a baby cot was also helpful during your stay, and we appreciate you highlighting the importance of booking it in advance. Your positive feedback is a wonderful reward for our entire team and encourages us to continue providing our guests with a high level of comfort and service. We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future and making your next stay just at Luxembourg. Kind regards, Estelle The reception

Customer review rating 4.5/5

Matthew H. Solo - Confirmed reviews ALL

This was an enjoyable stay at a very well-maintained and comfortable hotel within 20-odd minutes of Luxembourg City. Having a bus stop right outside the hotel was very handy as well as the LuxTram being a 10 minute walk away as well - the competitive price offered meant that it made a stay in Luxembourg City possible (unlike the price most City Centre hotels charged).

Matthew, Thank you very much for your detailed and positive feedback after your stay at Mercure Luxembourg off Kirchberg. We are delighted to hear that you enjoyed your stay and appreciated the comfort and upkeep of our hotel. We are also pleased that our convenient public transport connections, including the bus stop right in front of the hotel and the LuxTram station within walking distance, made it easy for you to explore Luxembourg City. We are particularly happy that you found our rates competitive and that they contributed to making your stay in Luxembourg both enjoyable and accessible. It was a pleasure having you as our guest, and we sincerely hope to welcome you back on your next visit. Kind regards, Estelle The reception

Customer review rating 4.5/5

Hannu L. Couples - Confirmed reviews ALL

Good service at reception, nice athmosphere and quality breakfast.

Dear guest, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the warm atmosphere, the quality of our breakfast, and the friendly service at reception. Your positive comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay! Kind regards, Arthur from the reception team

Customer review rating 5.0/5

Sinthuja J. Families - Confirmed reviews ALL

We stayed for just one night as we were on road trip. It was a comfortable stay with our children. The room was very clean and the bathroom.

Dear guest, Thank you for taking the time to share your experience with us! We’re delighted to hear that you and your children had a comfortable stay during your road trip. It’s wonderful to know that you appreciated the cleanliness of the room and bathroom. We hope to welcome you and your family again on your next journey! Kind regards, Arthur from the reception team

Customer review rating 5.0/5

Melissa I. V. D. G. Families - Confirmed reviews ALL

We stayed for just one night, but it was an extremely pleasant experience. The room was spotless, comfortable, and very well maintained, and the staff at reception were incredibly welcoming and friendly. An extra highlight for me was the Nuxe toiletries — my absolute favorite! Such a lovely touch that made the stay even more special.

Dear Melissa, Thank you so much for your wonderful review! We’re delighted to hear that you had such a pleasant stay with us, even for just one night. Kind regards, Arthur from the reception team

Customer review rating 3.5/5

Young J. K. Families - Confirmed reviews ALL

Perfect with location and staffs, its just there were really bad blockage in the toilet basin and not slipper provided.

Dear guest, Thank you for your kind feedback! We’re delighted to hear that you were happy with our location and staff. We sincerely apologize for the inconvenience caused by the blockage in the toilet basin and for the missing slippers. We appreciate you bringing these issues to our attention and will make sure they are addressed with our team to improve the experience for our future guests. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Kind regards, Arthur from reception team

Customer review rating 5.0/5

Ian A. Friends - Confirmed reviews ALL

Super stay in a fabulous hotel. Thank you.

Ian, We’re delighted to hear that you enjoyed our friendly staff, lovely rooms, and comfortable beds. It’s fantastic to know you had such a great stay with us. We truly appreciate your kind words and look forward to welcoming you back soon!

Customer review rating 2.0/5

Joe M. Business - Confirmed reviews ALL

There was no shampoo or body wash in the shower. Trash bins weren't emptied. There was hair in the shower. Worst part, nobody cared and we couldn't change our room. Stay away, most disappointinh accor hotel experience.

Joe, We are truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the lack of shower amenities, the unemptied bins, and the cleanliness issues you encountered in your room. This is certainly not the standard we aim to provide. We are particularly concerned to learn that you felt your concerns were not properly addressed and that a room change was not possible. We fully understand your frustration and regret that we did not provide the attentive service and solution you expected from us. Your feedback has been taken seriously and shared with the relevant teams so that the necessary improvements can be made. We sincerely hope you will give us another opportunity to restore your confidence in our hotel and in the Accor experience.

Customer review rating 5.0/5

Francois F. Solo - Confirmed reviews ALL

Good noise isolation, good AC despite the heat wave, comfort too.

Dear Mr. F., Thank you very much for your kind review! We’re delighted to hear that you enjoyed the comfort of your stay and appreciated the good noise isolation and effective air conditioning, especially during the recent heat wave. It’s wonderful to know that we could provide you with a comfortable and relaxing stay. We hope to welcome you back again soon! Kind regards, The reception team

Customer review rating 4.5/5

David E. Solo - Confirmed reviews ALL

Clean room, friendly and helpful staff, great location

Dear Mr Entwislte, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed the cleanliness of your room, our friendly and helpful team, and our convenient location. We truly appreciate your review and look forward to welcoming you back again soon! Kind regards, Arthur from the reception team

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