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Sofitel Luxembourg Le Grand Ducal Hotel 5 stars

Customer review rating 4.6/5 6,339 reviews

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Sofitel Luxembourg Le Grand Ducal
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Room 1

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Hotel extras

  • Free WIFI in the hotel

  • Unique panoramic view over Luxembourg

  • Indoor parking possibilities

  • Free access to our fitness centre

  • Located in the center of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • FINDEL INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire
L 1911 LUXEMBOURG
POSTALE 40 boulevard d Avranches
1160
luxembourg
luxembourg

Tel: +352248771

Fax: (+352)26480223

Check-in from 14h00

Check out up to 12h00

  • Bus :  6 Laboratoire

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE LUX. At 0.3km / 0.19 miles

GPS :49.606109, 6.137766

Our accommodation(s)

All rooms are equipped with Sofitel 'MyBed' for unrivalled sleeping comfort. The rooms are elegantly decorated in natural pastel shades. High-speed wifi, laptop-sized safe, Plasma TV, a large desk and 24-hour room service are offered in all rooms.

Classic Room, 1 King size bed

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room, 1 king-size bed, overlooking the Petrusse Valley

Accessible room
  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Views: City View, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 king size bed, overlooking the Petrusse Valley

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

MU LUXEMBOURG

Type of cuisine: French

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'OBSERVATOIRE

Non contractual photo

L'Observatoire is Luxembourg's most exclusive bar, with its unique view over the city night lights and its own resident DJ. Come and explore our unique cocktails creations and savour tasty bites in the renowned centre of Luxembourg's day and night life.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 225 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Sofitel Luxembourg Le Grand Ducal

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,339 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,923 reviews

Good

Customer review rating 4.6/5

Anonymous Couples - 11/10/2020 Confirmed reviews ALL

Good

High level hotel near the centre

Customer review rating 4.6/5

Rick Couples - 10/10/2020 Confirmed reviews ALL

Despite Covid times a great hotel experience. We had a Junior Suite and thus a very nice space room. The staff was mostly very well trained and friendly. The breakfast however did not meet high standards due to the COVID measures. Only very small choice to be ordered the day before. For extras, like pancakes, you have to pay. Parking very expensive

Good stay

Customer review rating 4.6/5

Anonymous Solo - 05/10/2020 Confirmed reviews ALL

The hotel is a very beautiful, and the location is very central, with easy access. The personnel was extremely helpful and friendly.

Customer review rating 4.6/5

B. Business - 03/10/2020 Confirmed reviews ALL

Great service !

Dear B., We very much appreciate your comment regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services and facilities met your expectations. Rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Excellent stay

Customer review rating 4.6/5

Victor V. D. K. Business - 23/09/2020 Confirmed reviews ALL

When entering the hotel, it was like coming home, the receptionist recognised me and greeted me warmly, the room was excellent, while the mini fridge was empty this was unfortunate, but one call and extra drinks and coffee cups were delivered. Enjoyed the fitness room, and overall food was good.

Dear Mr.Van der k., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

The perfect stay!

Customer review rating 4.6/5

Cornelia Friends - 16/09/2020 Confirmed reviews ALL

Great experience! Extremely clean, Sofitel took care of us like no other! Breakfast was wonderful, the views from the 8th floor are just beautiful! I have already recommended this stay to my friends, and I’ll be back for sure for more safe and beautiful experiences.

Dear Cornelia, We very much appreciate your warm comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. We are thrilled to receive such positive feedback and we will be sure to share your feedback with all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Excellent

Customer review rating 4.6/5

Diane *. Couples - 12/09/2020 Confirmed reviews ALL

very hospitable, polite and helpful. Exceptionally clean, especially in these Covid-19 times, and look forward to our next visit

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Nice stay!

Customer review rating 4.6/5

Anonymous Business - 10/09/2020 Confirmed reviews ALL

It was a relocation from the Sofitel Luxembourg Europe

Dear Mr.T., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Excellent customer service

Customer review rating 4.6/5

Tamsin P. Couples - 08/09/2020 Confirmed reviews ALL

Organising a wedding in these times was difficult and stressful but each member of staff made our stay and the whole experience special for us. The level of care and attention was perfect and ensured that despite the somewhat unique circumstances it was the best it could be.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Perfect stay and lovely bed at the room!

Customer review rating 4.6/5

Jerney Couples - 30/08/2020 Confirmed reviews ALL

We had a great stay. We were for leisure purposes (visiting family) at Luxembourg. The room was perfect. We loved the bed and the rain shower at the hotel. The service and drinks were great at the hotel. The solution for breakfast at the room instead of breakfast buffet was perfect.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Well located - nice room

Customer review rating 4.6/5

Oriane Couples - 29/08/2020 Confirmed reviews ALL

Nice room well equipped in a well located hotel. No vegetarian options at the restaurant though

Dear Mrs. P., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Perfect stay

Customer review rating 4.6/5

Benoit Couples - 21/08/2020 Confirmed reviews ALL

Perfect welcome, organization. Very well located. Excellent room and breakfast.

Cher Monsieur L. Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre séjour au Sofitel Luxembourg Le Grand Ducal. C’est avec grand plaisir que nous recevons vos compliments. En effet, nous sommes ravis d’apprendre que les prestations de nos services évoquées ont été à la hauteur de vos demandes. Soyez assuré de la motivation réelle de nos ambassadeurs qui continueront à maintenir leurs efforts pour vous offrir une expérience toujours Magnifique. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les plus sincères. Fernando López Lens General Manager

Good stay

Customer review rating 4.6/5

Anonymous Couples - 17/08/2020 Confirmed reviews ALL

Very peaceful and relaxing

Dear Mr. Howard , We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Disappointing

Customer review rating 4.6/5

Km Couples - 20/07/2020 Confirmed reviews ALL

We stayed at the Sofitel Grand-ducal over the weekend. We arrived at the front desk with 2 couples in front of us not wearing masks and no one in the reception area was wearing masks either. We decide to take our masks off, we wait in line for our turn and the 2 staff members (only 1 desk open for check-in) behind the counter finally get to checking us in after 15 minutes. We begin the process with the staff member and 2 minutes into the conversation the second staff member (who had been standing there looking at guests checking in and had been silent this whole time) interrupts very rudely and calls me out with a loud "SIR..... YOUR MASK". I then put my mask on a bit shocked at the attitude of the staff member and remind them that the 2 previous couples they had checked in did not wear a mask, that no one in reception was wearing a mask and that even them (the staff members) weren't wearing a mask. I am then told, "We don't need it we are behind the glass".... To which I reply "But we are behind glass as well" and I am told we have to wear it (weirldy enough being the only people in reception wearing it). We finish the procress, ask about the parking and are told to go around the back and park there in the underground carpark. We tried several times but the gate would not open and the staff at reception didn't attempt to solve the issue, we found a spot on the street which we thought was an illegal park (the sign was slightly confusing as to wether or not you could park there) and luckily we were able to keep an eye on the car from our room to make sure we weren't being towed. we then went up the bar and were very displeased with the quality of the drinks, 12€x2 for a glass of basic Chardonnay which would not cost more than 5€ a bottle retail price, that is one painful markup. To sum it up you can find much better in the hypercentre (the sofitel is not in the hypercentre and you will need a taxi to get anywhere), where you don't have to worry about your car as the valet takes it to the carpark for you, all of this for cheaper. We are disappointed and will not be going back.

Dear KM, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. Your feedback is most important to us, as we strive to always offer a superior quality of service. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures regarding the services mentioned in order to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Fantastic

Customer review rating 4.6/5

Myeongju K. Couples - 19/07/2020 Confirmed reviews ALL

Overall great stay

Dear Myeongju K., Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are delighted to hear that our services and facilities met all of your expectations. Rest assured, we will share your warm feedback with our team members and do hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando Lòpez Lens General Manager

Amazing stay

Customer review rating 4.6/5

Migle Couples - 24/03/2020 Confirmed reviews ALL

From the moment we stepped our feet into the hotel, we loved everything. Lovely front desk staff, great room with a fantastic view into Luxembourg. The cocktails and service at the bar on the 8th floor were fabulous. Overall an unforgettable stay. Merci beaucoup Sofitel!

Dear Migle, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great Stay

Customer review rating 4.6/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Wonderful staff. Bar on site had great food and drinks. Comfortable rooms with a great view. Easy access to public transportation.

Dear Guest, We thank you for taking the time to give us your feedback regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always an absolute pleasure to receive positive feedback and to know that our services and facilities went above and beyond all your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great view and location

Customer review rating 4.6/5

Anonymous Friends - 10/03/2020 Confirmed reviews ALL

Great location and view. The Front Office team member from Ireland was super helpful. Breakfast was great and with the view we took our time each morning.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our facilities and more importantly our ambassadors' service delivery met all of your expectations. Please rest assured, we will share your comments with our team and even more so with Ethan. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, perfect location

Customer review rating 4.6/5

G. Business - 04/03/2020 Confirmed reviews ALL

Very nice employees, spacious rooms, clean and well equipped. Amazing breakfast with a view on the Grand Ducal ! Home made bakeries and cookies ! Vegan and healthy !

Dear G., We very much appreciate your comment regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that you enjoyed a most restful stay with us. Rest assured, we will share your review with our teams from both the hotel and our restaurant Mu Luxembourg who will be delighted to know that the quality of our services and facilities met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great location. Lovely hotel!

Customer review rating 4.6/5

Anonymous Business - 03/03/2020 Confirmed reviews ALL

Use this hotel all the time. Great location. Very nice service and top quality rooms.

Dear Guest, We very much appreciate your perfect score and recommendation regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that throughout your stay with us, all of your expectations were met. We will not hesitate to share your review with our team and thank you again for sharing your experience We sincerely hope your next visit will be as pleasant as the previous one. Best Regards, Fernando López Lens General Manager

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