Sofitel Luxembourg Le Grand Ducal Hotel 5 stars

Customer review rating 4.6/5 6,446 reviews

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Sofitel Luxembourg Le Grand Ducal
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+ 23 Services

Hotel extras

  • Free WIFI in the hotel

  • Unique panoramic view over Luxembourg

  • Indoor parking possibilities

  • Free access to our fitness centre

  • Located in the center of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • FINDEL INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire
L 1911 LUXEMBOURG
POSTALE 40 boulevard d Avranches
1160 luxembourg
luxembourg

Tel: +352248771

Fax: (+352)26480223

Check-in from 14h00

Check out up to 12h00

  • Bus :  6 Laboratoire

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE LUX. At 0.3km / 0.19 miles

GPS :49.606109, 6.137766

Our accommodation(s)

All rooms are equipped with Sofitel 'MyBed' for unrivalled sleeping comfort. The rooms are elegantly decorated in natural pastel shades. High-speed wifi, laptop-sized safe, Plasma TV, a large desk and 24-hour room service are offered in all rooms.

Classic Room, 1 King size bed

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Superior Room, 1 king-size bed, overlooking the Petrusse Valley

Accessible room
  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 king size bed, overlooking the Petrusse Valley

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

MU LUXEMBOURG

Type of cuisine: French

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'OBSERVATOIRE

Non contractual photo

L'Observatoire is Luxembourg's most exclusive bar, with its unique view over the city night lights and its own resident DJ. Come and explore our unique cocktails creations and savour tasty bites in the renowned centre of Luxembourg's day and night life.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Sofitel Luxembourg Le Grand Ducal

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,446 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,935 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good service

Customer review rating 5.0/5

Gilles F. Couples - 30/03/2021 Confirmed reviews ALL

We had an amazing day, service perfect!

Dear Gilles F., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services went above and beyond your expectations. Please rest assured, we will share your comments with our team and do hope to have the pleasure of welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Poor experience

Customer review rating 1.0/5

Peter Solo - 28/03/2021 Confirmed reviews ALL

The friendly person who checked me in said there would not be any room service before breakfast (no warning on the hotel web-site). I was given a list of restaurants that provided 'home delivery'. Staying at a four star hotel I ended up having a barely warm pizza for dinner. For breakfast the only hot food option was a fried egg. If this is the best they can do, the hotel should closed until restrictions are lifted. It may be a Sofitel but in my opinion at present it is not even worth 1 star.

Dear Peter, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that our food and beverage options did not meet your expectations, please rest assured that we are taking the appropriate measures to address the problem in these particular times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Perfect Night In Luxembourg City

Customer review rating 5.0/5

Zoe Couples - 22/02/2021 Confirmed reviews ALL

The service and room provided was a delight for our Valentines Package Deal. Everything was clean, tidy and a great view of the city. The food was delivered nicely and was delicious. Room was soundproof from the city road outside and slept perfectly in the cloud-like bed.

Dear Zoe, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. We are absolutely delighted to hear that your Valentine's weekend was such a wonderful one. Please rest assured, we will be sure to share this with all of our amabassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Wonderful hotel

TripAdvisor rating 5.0/5

jre133 22/02/2021 TripAdvisor review

Sofitel Grand Ducal was a great place to stay. The staff was kind and professional. Hotel facilities were excellent. View and location in Luxembourg was amazing. Was a very nice place to stay- we will be back.

Dear jre133, We would like to thank you for taking the time to give us such kind words and review following your experience at Sofitel Luxembourg Le Grand Ducal. It is a real pleasure for us to know that you enjoyed our unique panoramic views as well as our in-room comfort. Please rest assured, we will be sure to share your praise with our ambassadors who will be thriled to such compliment. We do hope to have the pleasure of welcoming you again, Best Regards, Fernando López Lens General Manager

Wonderful hotel

Customer review rating 5.0/5

James Couples - 18/02/2021 Confirmed reviews ALL

Wonderful stay. Staff was top notch. Hotel is clean and was well adapted for COVID safety. Reception was friendly, warm and very helpful. Hotel location is excellent- increadible city views!

Dear James, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always an absolute pleasure to receive positive feedback and to know that throughout your stay with us, our services and facilities met your expectations. Please rest assured, we will share your feedback with all of our ambassadors who strive to always bring you the best during your experience. Thank you again for sharing your feedback, and we do hope to welcome you again in the near future. Sincerely, Fernando López Lens General Manager

relaxing stay

Customer review rating 4.5/5

Howard Couples - 07/12/2020 Confirmed reviews ALL

A very relaxed break in these strange times. GAve us some good downtime.

Dear Howard, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and even more so in these trying thimes, we are delighted to hear that your getaway trip most as restful as you hoped it to be. Rest assured, we will share your comments with our team and do hope to have the pleasure of welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Nice overall, but with notable weak spots

Customer review rating 4.0/5

Anonymous Families - 24/11/2020 Confirmed reviews ALL

The two connecting rooms were well appointed and had a nice view. However, upon arrival they were only prepared for one person each. The missing towels, for a family of four, were brought rapidly to the room after informing the reception. During the night we noticed that in one of the rooms it was impossible to adjust the temperature: no matter what the setting on the thermostat, the room temperature remained at 20.5 degrees, which made for a cold morning, especially in the bathroom. The breakfast, served at the table in the restaurant, was a positive experience. Because of the table service, we were able to enjoy the view and the quiet atmosphere, instead of the usual buffet hustle and hassle. This setup could be maintained even post-COVID. Disappointingly, apart from the welcome drink, there was no further recognition for Diamond status; there was no welcome amenity or welcome note in the room.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive feedback as we strive to continuously improve the quality of our services. Please rest assured, we will be sure to pass along your feedback Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Good stay

Customer review rating 4.5/5

Ma… Couples - 26/10/2020 Confirmed reviews ALL

We were there for only one night and everything went well. The room was clean, well arranged. The view on the old city is amazing especially in the sky bar for a cocktail or for the breakfast.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and we will be sure to share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

good stay

Customer review rating 4.5/5

Anonymous Business - 23/10/2020 Confirmed reviews ALL

nice

Dear Guest, We very much appreciate you taking of your time to fill in our survey regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive reviews and we will be sure to share your score with all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Under covid19 circumstances well organised

Customer review rating 4.5/5

Andy B. Business - 22/10/2020 Confirmed reviews ALL

First time visiting since covid19 and all very well organised but strange feeling only seeing the reception staff in four days, no other customer until settling the bill on Thursday.

Dear Andrew B., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that in these particular times, you enjoyed your stay with us. Rest assured, we will share your comments with us and it is our hope to neverthless welcome you again in better circumstances. Sincerely, Fernando López Lens General Manager

Good

Customer review rating 4.0/5

Anonymous Couples - 11/10/2020 Confirmed reviews ALL

Good

Dear Guest, We very much appreciate you taking of your time to fill in our survey regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive reviews and we will be sure to share your score with all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

High level hotel near the centre

Customer review rating 4.0/5

Rick Couples - 10/10/2020 Confirmed reviews ALL

Despite Covid times a great hotel experience. We had a Junior Suite and thus a very nice space room. The staff was mostly very well trained and friendly. The breakfast however did not meet high standards due to the COVID measures. Only very small choice to be ordered the day before. For extras, like pancakes, you have to pay. Parking very expensive

Dear Rick, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that, despite the unusual circumstances you enjoyed a restful stay with us. Rest assured, we will share your comments with our team specifically regarding our breakfast options as it is our wish to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Good stay

Customer review rating 4.5/5

Anonymous Solo - 05/10/2020 Confirmed reviews ALL

The hotel is a very beautiful, and the location is very central, with easy access. The personnel was extremely helpful and friendly.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our staff professionalism allowed you to enjoy a very pleasant and worry-free stay with us. Please rest assured, we will pass along your feedback and hope to have the pleasure of welcoming again for another pleasant experience with us. Sincerely, Fernando López Lens General Manager
Customer review rating 5.0/5

B. Business - 03/10/2020 Confirmed reviews ALL

Great service !

Dear B., We very much appreciate your comment regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services and facilities met your expectations. Rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Review

TripAdvisor rating 4.0/5

lukov2020 Business - 12/02/2020 TripAdvisor review

Conditions and service almost perfect. A lamp in the toilet was not working, and was repaired after request and reminding. Also room not cleaned until noon, but cleaned after request. Interesting design of the shower compartment - practically built within the outlines of the room, separated with half transparent glass walls. There were two strong lights (a blue and red on the shower floor), which I was not able to switch off. Got the feeling that there's a police car in the room. May be made to feel more secure :) ?

Dear lukov2020, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are delighted to hear that your stay went well and will share your constructive remarks as we strive to continuously improve the quality of our services and facilities. We look forward to welcoming you in the near future. Best Regards, Fernando López Lens General Manager

Best Sofitel so far that I have stayed. Amazing

TripAdvisor rating 5.0/5

Xemxijas1 Family - 29/12/2019 TripAdvisor review

We had a junior suite and it was beautiful. Everything was immaculate and spacious. Our battery in the Bose entertainment system died next day was replaced and working. The bathroom had a rain shower and a separate bath with a tv in bathroom. Lighting mood choices for bathroom, bedroom and living room areas. Room service was restaurant quality. Christmas Eve given presents of panettone and drinks. Lovely view from bar looking over city. Fantastic stay.

Dear Xemxijas1, Thank you for your warm feedback and recommendation following your experience at Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that your holiday trip met all of your expectations and will be sure to share your constructive feedback with all of our ambassadors. It is our hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando Lopez Lens General Manager

Dine with a View

TripAdvisor rating 5.0/5

MariaFrancescaNZ Solo travel - 15/10/2019 TripAdvisor review

Life is indeed magnifique in this hotel from the time that you check in to checking out. Personally, i felt home once i entered the hotel with its particular scent common to Sofitel hotels worldwide. The staff are friendly without being intrusive. From this hotel is a short walking distance to the city and just a few hundred yards you are in the stairs to explore the beautiful and world heritage old town with its fortress and fortification. This hotel is a haven of peace.and serenity. I had a wonderful stay that i plan to come back. For those who are spending time in Paris this is merely 2 hours by train, but be sure to check in to this hotel. This hotel has the benefit of giving you a panoramic view of the city from their 8th floor bar and dining area. Breakfast with a view, life is indeed magnifique! Also, i appreciated my early check in and late checkout.

Dear MariaFrancescaNZ, It is an absolute pleasure to receive such a wonderful and warm recommendation following your experience at both Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that you enjoyed your Luxembourg experience from the moment you entered our hotel and will be such to share your feedback with all of our ambassadors who will be thrilled to receive such high praise. It is our hope to have the pleasure of welcoming you again in the near future. Warm regards, Fernando Lopez Lens General Manager

Great location and lovely staff

TripAdvisor rating 5.0/5

Gregor C Couples - 06/09/2019 TripAdvisor review

This was our second stay at the hotel. Brilliant location a short walk from the old town. Lovely views from the room over the valley. Very stylish décor and the expected comfortable bed. What really stands out is the friendly welcoming staff in all areas. Great advice from the staff with local knowledge.

Dear Gregor C, We are delighted to hear that you have enjoyed, again, a unique experience here at Sofitel Luxembourg Le Grand Ducal. We are delighted to hear that our facilities but more importantly our services, met all of your expectations. Please rest assured, we will be sure to share your comments with all of our ambassadors and look forward to welcoming you back for another magnifique experience. Best Regards, Fernando Lopez Lens General Manager

Great staff and hotel.

TripAdvisor rating 5.0/5

MDSSterrebeek Family - 29/08/2019 TripAdvisor review

Worth stopping at this hotel for a friendly, classy, yet not too formal hospitality with well equipped cosy rooms. Well situated and excellent price/quality value. Breakfast and bar reflects Sofitel standards.

Dear MDSSterrebeek, Thank you for your excellent review and recommendation following your experience at Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that our services and facilities exceeded all of your expectations. Rest assured, we will share your comments with our ambassadors and it is our hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando Lopez Lens General Manager

very nice view & unusually casual Sofitel

TripAdvisor rating 4.0/5

Momokichiboo Couples - 09/07/2019 TripAdvisor review

Taxi driver, restaurant waiter, everybody said, the view from the hotel bar is the best in Luxembourg! Indeed, the view ,even from the room was great! Other than view, the hotel did not have much to appeal? The restaurant was so so,nothing special, the room,as well. All in all,not bad, but they need to have more to justify their prices.

Dear Momokichiboo, Thank you for taking the time to give us your feedback following your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to hear that you indeed enjoyed our unique panoramic views from our bar L'Observatoire and will be sure to pass along your feedback with our ambassadors as it is our wish to always improve the quality of our services. We hope to have nevertheless the pleasure of exceeding your expectations for your next stay with us and remain entirely at your disposal, should you have any further enquiries or remarks. Best Regards, Fernando Lopez Lens General Manager

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