Sofitel Luxembourg Le Grand Ducal Hotel 5 stars

Customer review rating 4.6/5 6,534 reviews

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Sofitel Luxembourg Le Grand Ducal
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+ 14 Services

Hotel extras

  • Free WIFI in the hotel

  • Unique panoramic view over Luxembourg

  • Indoor parking possibilities

  • Free access to our fitness centre

  • Located in the center of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • FINDEL INTL AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire
L 1911 LUXEMBOURG
POSTALE 40 boulevard d Avranches
1160 luxembourg
luxembourg

Tel: +352248771

Fax: (+352)26480223

Check-in from 14h00

Check out up to 12h00

  • Bus :  6 Laboratoire

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE LUX. At 0.3km / 0.19 miles

GPS :49.606109, 6.137766

Our accommodation(s)

All rooms are equipped with Sofitel 'MyBed' for unrivalled sleeping comfort. The rooms are elegantly decorated in natural pastel shades. High-speed wifi, laptop-sized safe, Plasma TV, a large desk and 24-hour room service are offered in all rooms.

Our restaurants and bars

MU LUXEMBOURG

Type of cuisine: French

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

L'OBSERVATOIRE

L'Observatoire is Luxembourg's most exclusive bar, with its unique view over the city night lights and its own resident DJ. Come and explore our unique cocktails creations and savour tasty bites in the renowned centre of Luxembourg's day and night life.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Sofitel Luxembourg Le Grand Ducal

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,534 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,941 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Short but excellent stay

Customer review rating 5.0/5

E. W. Couples - 19/07/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay at the Sofitel in Luxembourg, especially as we used one of our “Suite night upgrades”. Sadly it was too short. Once we found the entrance to the hotel it was plain sailing. The confusion arose as the address on the ALL app was different to the address on the welcome SMS. The hotel is very nicely situated. We planned to have a drink in the bar and then go out for dinner, however the view over Luxembourg from the bar are so nice we decided to have dinner and enjoy it a bit longer. The staff were very friendly, which just made out stay even nicer.

Customer review rating 5.0/5

S. Business - 07/07/2021 Confirmed reviews ALL

Excellent hotel

Dear S. We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services and facilities met all your expectations as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Really good experience

Customer review rating 4.0/5

Anonymous Couples - 24/06/2021 Confirmed reviews ALL

We spent 2 nights here, we were one the very few guests in the huge hotel. The attention to the C19 related cleanliness was reassuring. The view from the suite is spectacular. Excellent location. The staff is amazing, kind ash’s hrr err logout and attentive. Improvement suggestions: some equipment and bathroom installations could have been better solved (basin tap, shower tap not ideal). There was no turn down service. The orange juice during breakfast did not feel freshly squeezed. Overran this was a very good experience!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that your experience with us met all of your expectations. Please rest assured, we will share your comments with our team and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Average

Customer review rating 3.0/5

Mike Families - 13/06/2021 Confirmed reviews ALL

Overall the experience was OK given price and the 5 star rating. AC was broken in our room so it was pretty hot. At check out, the staff response was "oh no, what can we do to make the stay better?!" Too little, too late I'm afraid -- you'd expect a bit better from a 5 star hotel that charges up to $600 per night for a 2 person room.

Dear Mike Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. We are sincerely sorry that your stay did not meet your expectations. Please rest assured, we always strive to continuously improve the quality of our services and your experience was not one we wish to reiterate as we care that all our guests feel at home. We have passed along your feedback in order to take immediate measures regarding the facilities mentionned and we do hope to be able to welcome you again to offer you a different experience. Best Regards, Fernando López Lens General Manager

Perfect stay as always

Customer review rating 4.5/5

Coralie Couples - 05/06/2021 Confirmed reviews ALL

Great location, helpful staff and beautiful hotel. Great amenities and a wonderful view of the city.

Dear Coralie, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services and facilities always met your expectations throughout your stay with us. Please rest assured, we will pass along your comment regarding the breakfast facilities mentioned, should you have any specific preferences, please feel free to let us know for your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Really nice experience!

Customer review rating 4.5/5

Stefan Business - 02/06/2021 Confirmed reviews ALL

One night stay over on route for a business in France. Warm welcome with really friendly staff.

Dear Stefan, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services went above and beyond your expectations. Please rest assured, we will pass along your feedback regarding the facilities mentioned and we do look very much forward to welcoming you again in the near future. Sincerely, Fernando López Lens General Manager
Customer review rating 5.0/5

B. Business - 01/06/2021 Confirmed reviews ALL

Excellent service

Dear B., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services allowed you to enjoy a most pleasant stay with us. Please rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services and look forward to welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Wonderfull stay

Customer review rating 5.0/5

Glenn Couples - 26/05/2021 Confirmed reviews ALL

Congratulations to the entire team that received us. They did a perfect job. Great view from the louange & restaurant on the old town of Luxembourg. We hope to be back soon!

Dear Glenn We are thrilled to receive your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and even more so, that our quality of services exceeded all of your expectations. Please rest assured, we will share your comments with our team who will be delighted to receive such compliment. We do hope to have the pleasure of welcoming you again in the near future and that it will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great stay

Customer review rating 5.0/5

Anonymous Couples - 16/05/2021 Confirmed reviews ALL

The staff was very friendly, the location was modern and clean, the breakfast was amazing and the hotel is located very central in the city.

Dear Guest, Thank you for your warm feedback following your experience at Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive reviews, please rest assured, we will be sure to share this one with our team members. Thank you again for sharing your experience, and we hope to welcome you again to discover our bar and restaurant who have now reopened following the news government regulations. Sincerely, Fernando López Lens General Manager

Disappointed

Customer review rating 3.0/5

Maxime M. Solo - 30/04/2021 Confirmed reviews ALL

My first experience of the sofitel in Luxembourg was fantastic. This was my 2nd experience. I can understand that with the covid things were difficult. I was hoping so much to have a dinner at the restaurant. My disappointment started with the view on the building across the street. (The first time a saw the Grund). Then in the shower, the marblefloor was broken and you could hurt your feet. As the floor was broken and not fixed correctly the showerdoor could not be closed correctly, so all floor was wet. There were to huge stains on the trolleycouch which seemed not clean at all. The worst was my breakfastdish. There were pieces of yellow dried fat on it as it was not washed correctly. I should have mentionned something, however i did not wanted to be the bad guy. The people were so friendly and fabulous. I really hope next visit will be better.

Dear Maxime M., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. We are sorry that your experience did not meet your expectations Please rest assured that we are taking the appropriate measures to address the facilities mentioned and your feedback is very important to us prevent future occurrence. We have tried to reach you as we would like to be able to discuss with you and welcome you for a different experience with us as it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Great hotel

Customer review rating 4.5/5

Anonymous Families - 26/04/2021 Confirmed reviews ALL

Modern hotel with all amenities, within walking distance to city centre. Excellent breakfast in our room. Very friendly ataff.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services went above and beyond your expectations. Please rest assured, we will share your comments with all of our ambassadors who will be thrilled to receive such praise. We look forward to welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Amazing stay!!!

Customer review rating 5.0/5

Sarah L. Families - 25/04/2021 Confirmed reviews ALL

We were greeted by a wonderful girl at the front desk. I wish I could remember her name but she made our stay amazing! She made sure we had everything we needed, provided goodies for our son, was available whenever we needed anything! Will definitely be returning very soon!

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and such kind words. We are thrilled to hear that your getaway weekend met all of your expectations with your son, please rest assured we will be sure to share your comments with Pauline. Thank you again for sharing your experience, and we look very much forward to welcoming you again for another wonderful stay with us. Sincerely, Fernando López Lens General Manager

Perfect as usual

Customer review rating 5.0/5

Marco Business - 18/04/2021 Confirmed reviews ALL

Elegant, comfortable, good breakfast. Staff perfect. Marco

Dear Marco, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services and facilities go above and beyond your expectations throughout your stays with us. Rest assured, we share your comment with all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Good service

Customer review rating 5.0/5

Gilles F. Couples - 30/03/2021 Confirmed reviews ALL

We had an amazing day, service perfect!

Dear Gilles F., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our services went above and beyond your expectations. Please rest assured, we will share your comments with our team and do hope to have the pleasure of welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Poor experience

Customer review rating 1.0/5

Peter Solo - 28/03/2021 Confirmed reviews ALL

The friendly person who checked me in said there would not be any room service before breakfast (no warning on the hotel web-site). I was given a list of restaurants that provided 'home delivery'. Staying at a four star hotel I ended up having a barely warm pizza for dinner. For breakfast the only hot food option was a fried egg. If this is the best they can do, the hotel should closed until restrictions are lifted. It may be a Sofitel but in my opinion at present it is not even worth 1 star.

Dear Peter, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that our food and beverage options did not meet your expectations, please rest assured that we are taking the appropriate measures to address the problem in these particular times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Wonderful hotel

TripAdvisor rating 5.0/5

jre133 22/02/2021 TripAdvisor review

Sofitel Grand Ducal was a great place to stay. The staff was kind and professional. Hotel facilities were excellent. View and location in Luxembourg was amazing. Was a very nice place to stay- we will be back.

Dear jre133, We would like to thank you for taking the time to give us such kind words and review following your experience at Sofitel Luxembourg Le Grand Ducal. It is a real pleasure for us to know that you enjoyed our unique panoramic views as well as our in-room comfort. Please rest assured, we will be sure to share your praise with our ambassadors who will be thriled to such compliment. We do hope to have the pleasure of welcoming you again, Best Regards, Fernando López Lens General Manager

Review

TripAdvisor rating 4.0/5

lukov2020 Business - 12/02/2020 TripAdvisor review

Conditions and service almost perfect. A lamp in the toilet was not working, and was repaired after request and reminding. Also room not cleaned until noon, but cleaned after request. Interesting design of the shower compartment - practically built within the outlines of the room, separated with half transparent glass walls. There were two strong lights (a blue and red on the shower floor), which I was not able to switch off. Got the feeling that there's a police car in the room. May be made to feel more secure :) ?

Dear lukov2020, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are delighted to hear that your stay went well and will share your constructive remarks as we strive to continuously improve the quality of our services and facilities. We look forward to welcoming you in the near future. Best Regards, Fernando López Lens General Manager

Best Sofitel so far that I have stayed. Amazing

TripAdvisor rating 5.0/5

Xemxijas1 Family - 29/12/2019 TripAdvisor review

We had a junior suite and it was beautiful. Everything was immaculate and spacious. Our battery in the Bose entertainment system died next day was replaced and working. The bathroom had a rain shower and a separate bath with a tv in bathroom. Lighting mood choices for bathroom, bedroom and living room areas. Room service was restaurant quality. Christmas Eve given presents of panettone and drinks. Lovely view from bar looking over city. Fantastic stay.

Dear Xemxijas1, Thank you for your warm feedback and recommendation following your experience at Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that your holiday trip met all of your expectations and will be sure to share your constructive feedback with all of our ambassadors. It is our hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando Lopez Lens General Manager

Dine with a View

TripAdvisor rating 5.0/5

MariaFrancescaNZ Solo travel - 15/10/2019 TripAdvisor review

Life is indeed magnifique in this hotel from the time that you check in to checking out. Personally, i felt home once i entered the hotel with its particular scent common to Sofitel hotels worldwide. The staff are friendly without being intrusive. From this hotel is a short walking distance to the city and just a few hundred yards you are in the stairs to explore the beautiful and world heritage old town with its fortress and fortification. This hotel is a haven of peace.and serenity. I had a wonderful stay that i plan to come back. For those who are spending time in Paris this is merely 2 hours by train, but be sure to check in to this hotel. This hotel has the benefit of giving you a panoramic view of the city from their 8th floor bar and dining area. Breakfast with a view, life is indeed magnifique! Also, i appreciated my early check in and late checkout.

Dear MariaFrancescaNZ, It is an absolute pleasure to receive such a wonderful and warm recommendation following your experience at both Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that you enjoyed your Luxembourg experience from the moment you entered our hotel and will be such to share your feedback with all of our ambassadors who will be thrilled to receive such high praise. It is our hope to have the pleasure of welcoming you again in the near future. Warm regards, Fernando Lopez Lens General Manager

Great location and lovely staff

TripAdvisor rating 5.0/5

Gregor C Couples - 06/09/2019 TripAdvisor review

This was our second stay at the hotel. Brilliant location a short walk from the old town. Lovely views from the room over the valley. Very stylish décor and the expected comfortable bed. What really stands out is the friendly welcoming staff in all areas. Great advice from the staff with local knowledge.

Dear Gregor C, We are delighted to hear that you have enjoyed, again, a unique experience here at Sofitel Luxembourg Le Grand Ducal. We are delighted to hear that our facilities but more importantly our services, met all of your expectations. Please rest assured, we will be sure to share your comments with all of our ambassadors and look forward to welcoming you back for another magnifique experience. Best Regards, Fernando Lopez Lens General Manager

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