Sofitel Luxembourg Le Grand Ducal Hotel 5 stars

Good

Despite Covid times a great hotel experience. We had a Junior Suite and thus a very nice space room. The staff was mostly very well trained and friendly. The breakfast however did not meet high standards due to the COVID measures. Only very small choice to be ordered the day before. For extras, like pancakes, you have to pay. Parking very expensive

The hotel is a very beautiful, and the location is very central, with easy access. The personnel was extremely helpful and friendly.

Great service !

When entering the hotel, it was like coming home, the receptionist recognised me and greeted me warmly, the room was excellent, while the mini fridge was empty this was unfortunate, but one call and extra drinks and coffee cups were delivered. Enjoyed the fitness room, and overall food was good.

Great experience! Extremely clean, Sofitel took care of us like no other! Breakfast was wonderful, the views from the 8th floor are just beautiful! I have already recommended this stay to my friends, and I’ll be back for sure for more safe and beautiful experiences.

very hospitable, polite and helpful. Exceptionally clean, especially in these Covid-19 times, and look forward to our next visit

It was a relocation from the Sofitel Luxembourg Europe

Organising a wedding in these times was difficult and stressful but each member of staff made our stay and the whole experience special for us. The level of care and attention was perfect and ensured that despite the somewhat unique circumstances it was the best it could be.

We had a great stay. We were for leisure purposes (visiting family) at Luxembourg. The room was perfect. We loved the bed and the rain shower at the hotel. The service and drinks were great at the hotel. The solution for breakfast at the room instead of breakfast buffet was perfect.

Nice room well equipped in a well located hotel. No vegetarian options at the restaurant though

Perfect welcome, organization. Very well located. Excellent room and breakfast.

Very peaceful and relaxing

We stayed at the Sofitel Grand-ducal over the weekend. We arrived at the front desk with 2 couples in front of us not wearing masks and no one in the reception area was wearing masks either. We decide to take our masks off, we wait in line for our turn and the 2 staff members (only 1 desk open for check-in) behind the counter finally get to checking us in after 15 minutes. We begin the process with the staff member and 2 minutes into the conversation the second staff member (who had been standing there looking at guests checking in and had been silent this whole time) interrupts very rudely and calls me out with a loud "SIR..... YOUR MASK". I then put my mask on a bit shocked at the attitude of the staff member and remind them that the 2 previous couples they had checked in did not wear a mask, that no one in reception was wearing a mask and that even them (the staff members) weren't wearing a mask. I am then told, "We don't need it we are behind the glass".... To which I reply "But we are behind glass as well" and I am told we have to wear it (weirldy enough being the only people in reception wearing it). We finish the procress, ask about the parking and are told to go around the back and park there in the underground carpark. We tried several times but the gate would not open and the staff at reception didn't attempt to solve the issue, we found a spot on the street which we thought was an illegal park (the sign was slightly confusing as to wether or not you could park there) and luckily we were able to keep an eye on the car from our room to make sure we weren't being towed. we then went up the bar and were very displeased with the quality of the drinks, 12€x2 for a glass of basic Chardonnay which would not cost more than 5€ a bottle retail price, that is one painful markup. To sum it up you can find much better in the hypercentre (the sofitel is not in the hypercentre and you will need a taxi to get anywhere), where you don't have to worry about your car as the valet takes it to the carpark for you, all of this for cheaper. We are disappointed and will not be going back.

Overall great stay