Sofitel Luxembourg Le Grand Ducal Hotel 5 stars

Customer review rating 4.6/5 6,134 reviews
Sofitel Luxembourg Le Grand Ducal
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+ 21 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free WIFI in the hotel

  • Early check in from 8am

  • Indoor parking possibilities

  • Free access to our fitness centre

  • Located in the centre of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • FINDEL INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire
L 1911 LUXEMBOURG
POSTALE 40 boulevard d Avranches
1160
luxembourg
luxembourg

Tel: +352248771

Fax: (+352)26480223

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   6 Laboratoire

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE LUX. At 0.3km / 0.19 miles

GPS :49.606109, 6.137766

Our accommodations

All rooms have the Sofitel 'MyBed' for unrivalled sleeping comfort and artistic decors in natural pastel shades. High-speed Internet, wifi access, i-Pod connections, laptop-sized safe, Plasma TV, minibar and 24-hour room service.

Classic Room, 1 King size bed

  • Max. number of persons: 2
  • Area: From 31
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Superior Room, 1 king-size bed, overlooking the Petrusse Valley

  • Max. number of persons: 2
  • Area: From 31
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 king size bed, overlooking the Petrusse Valley

  • Max. number of persons: 3
  • Area: From 36
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Suite - 1 king-size bed, complimentary soft drinks minibar

  • Max. number of persons: 3
  • Area: From 52
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Prestige Suite - 1 king-size bed, exceptional city views, complimentary soft drinks minibar

  • Max. number of persons: 3
  • Area: From 52
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Imperial Suite - 1 king-size bed, separate living room, Petrusse Valley view, luxury amenities

  • Max. number of persons: 4
  • Area: From 125
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUITE GRAND DUCAL - 2 bedroom, Petrusse Valleyview, luxury amenities

  • Max. number of persons: 6
  • Area: From 200
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

MU LUXEMBOURG

Type of cuisine: French

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, the new Mu Luxembourg restaurant will seduce you by its panoramic view on all the city of Luxembourg but especially by its new concept associating sharing, beef, chocolate and simplicity.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'OBSERVATOIRE

Photo non contractuelle / Strictly non binding

L'Observatoire is Luxembourg's foremost bar with an unique view over the city night lights and its own resident DJ. Come and explore our interstellar cocktails and tasty bites in the renowned centre of the Luxembourg day and nightlife.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Sofitel Luxembourg Le Grand Ducal

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,134 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,897 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Cosy stay as a couple

Customer review rating 4.6/5

Charlotte Couples - 24/02/2020 Confirmed reviews ALL

Spent a night there with my lover. Great room, luxurious, amazing bar with view on the valley (great cocktails!), excellent breakfast, welcoming staff (even changed room after asking to get a bath, and got an upgrade as gold member). Cannot expect more!

Customer review rating 4.6/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Wonderful stay for St Valentine's day treat. Slight mix-up/misunderstanding with check out, but overall experience excellent

Customer review rating 4.6/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

When arriving at 11:30 I was told my room would be ready in 30 minutes ... knowing I was early I expected the wait ... what was very frustrating was the room was not ready for 2 ½ hours ... very disappointing to have such a discrepancy in wait time ... destroys trust with the staff

Another great trip

Customer review rating 4.6/5

Elaine Business - 17/02/2020 Confirmed reviews ALL

This is the only hotel i stay in Luxembourg due to the amazing staff and very comfortable bed. Kordian in guest relations welcomed me back and even remember my name. Its tge little things that make a great place even better.

Excellent Service - Friendly and attentive staffs!

Customer review rating 4.6/5

Alycca Business - 15/02/2020 Confirmed reviews ALL

I loved how the staffs take care of my request. I have a neck problem thus had to get a memory foam pillow - the staff took care of my request and changed it immediately. I always get chocolates and a night tea beside my bed which helps me sleep. I also liked that they let me reuse my towels, I am pro sustainability thus I like to lessen my impact to the environment. I’m also happy with the dine in room service, majority with my trip in Luxembourg is just business and hotel I don’t have the time to look around and eat outside thus the dine in room service helps a lot and is so convenient. My requests are followed as well. Such an amazing team of staffs in this hotel. The check out was so smooth and fast!

Wonderful room

Customer review rating 4.6/5

Geoff Y. Business - 14/02/2020 Confirmed reviews ALL

Stayed here last minute for an overnight trip. The hotel is almost a boutique hotel and after a little confusion finding my room (there were several on the other side of a fire door) I was in. The room is superb, and the bed so comfortable. The shower is located in the middle of the room, and a nice feature, as is the walkthrough bathroom - a little confusing when groggy and looking for the toilet but that was a minor inconvenience. I was there to sleep and that is exactly what I did, no trouble there. Nice service from the staff and I did not try the breakfast or other amenities there.

Good stay

Customer review rating 4.6/5

Diana Couples - 13/02/2020 Confirmed reviews ALL

Great service, great rooms and a nice bar

Well located but not as good as previous stays

Customer review rating 4.6/5

Malena L. Business - 13/02/2020 Confirmed reviews ALL

I have stayed with yourself many times however this time I did not find the reception staff welcoming. Also I was asked for a quiet room and was told the room had already been allocated for me. I ended up in room 611, which is close to the lifts something I didn't want and also the room was very cold.

Review

TripAdvisor rating 4.5/5

lukov2020 Business - 12/02/2020 TripAdvisor review

Conditions and service almost perfect. A lamp in the toilet was not working, and was repaired after request and reminding. Also room not cleaned until noon, but cleaned after request. Interesting design of the shower compartment - practically built within the outlines of the room, separated with half transparent glass walls. There were two strong lights (a blue and red on the shower floor), which I was not able to switch off. Got the feeling that there's a police car in the room. May be made to feel more secure :) ?

Good location. Mostly friendly staff

Customer review rating 4.6/5

Anonymous Solo - 11/02/2020 Confirmed reviews ALL

A pleasant stay however points were not correctly used during my bookings so I had to pay additional fees on departure

Dear Edward Y., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. However we are very sorry that you encountered some troubles by using your loyalty points. Please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Le Grand Ducal

well located

Customer review rating 4.6/5

Rowena L. Couples - 10/02/2020 Confirmed reviews ALL

Good stay. helpful staff but not overly friendly .

Dear Rowena l., Thank you for sharing with us your feedback about your experience at Sofitel Luxembourg Le Grand Ducal. We are very pleased that you liked our hotel and our convenient location. However we are very sorry that your overall experience did not reach your expectations. Please allow me to express my sincerest apologies about the service. We always strive to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe
Customer review rating 4.6/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Good other than the room was too hot.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Le Grand Ducal

Comfortable beds, bizarre disco lights in the shower!

Customer review rating 4.6/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Good stay, very friendly and professional staff, excellent breakfast, good location, room layout a little strange, but very comfortable bed

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your constructive comment regarding the lighting in the shower. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Le Grand Ducal
Customer review rating 4.6/5

Michael Business - 08/02/2020 Confirmed reviews ALL

Great stay bar one mishap. We arrived at the hotel on the second day at 11 pm and was hungry / needed dinner. The bar menu was not real food, and the bar people would not allow us to order room service in the bar (did not want to eat in my room with colleagues) and were very unhelpful. In the end managed to convince the restaurant to prepare us a burger. So all good int he end. But this was a disappointing mishap and bar staff were being very uncooperative. It is these small things that make people NOT feel at home.

Spacious rooms - very comfortable

Customer review rating 4.6/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Rooms are large and comfortable, ideal for a business trip

Dear Mr C., Thank you for taking your time and sharing with us your experience with Sofitel Luxembourg Le Grand Ducal. We would like to thank you for your kind review regarding your stay at the hotel. We are pleased to learn that you have enjoyed hotels atmosphere and facilities. We sincerely hope you can give us another opportunity to welcome you back, so we can give you an even better experience, and a perfect stay. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Le Grand Ducal

Super view

Customer review rating 4.6/5

Malika Business - 28/01/2020 Confirmed reviews ALL

The hotel is very nice, the bar and restaurant on the 8th floor offers a splendid view on the valley. Personnel very nice, breakfast buffet absolutely fantastic, full range of all type of fresh products.

Dear Mrs Z., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Le Grand Ducal

very nice hotel with very pleasant and frindly staff

Customer review rating 4.6/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

One point that drove me a bit mad was that the room keys did not operate the lifts at all well

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Le Grand Ducal

The price of breakfast is an absolute SCANDAL

Customer review rating 4.6/5

Timothy V. A. Business - 17/01/2020 Confirmed reviews ALL

Overall, this hotel is really very ok. Friendly staff, great view, good restaurant (not cheap though), ...

Always a pleasure staying at this hotel

Customer review rating 4.6/5

Steve P. Business - 16/01/2020 Confirmed reviews ALL

TV sometimes doesn't work as well as it should Aside from that, all good

Dear Steve P., Thank you for taking of your time to give us such a recommendation following your experience at Sofitel Luxembourg Le Grand Ducal and Mu Luxembourg. It is always a pleasure to receive positive and constructive feedback and to know that throughout your stay with us, our services and facilities continuously met your expectations. Rest assured, we will share your warm feedback with all of our ambassadors and thank you again for sharing your experience. We hope to have the pleasure of welcoming you again in the near future and thank you for your loyalty Sincerely, Fernando López Lens General Manager

Professional

Customer review rating 4.6/5

Jaspreet G. Business - 15/01/2020 Confirmed reviews ALL

Was very good, bar staff upstairs seemed a little bit snobby which was not needed.

Dear Jaspreet G., We very much appreciate your feedback regarding your stay at the Sofitel Luxembourg Le Grand Ducal. We strive to continuously improve the quality of our services therefore your feedback is most important to us. We are glad to know that overall your stay went well and remain at your disposal, should you have any further remarks in order for us to serve you better in the near future. Thank you again for sharing your experience, which we will share with our ambassadors and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager
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