ibis Styles Luxembourg Centre Gare 3 stars

Customer review rating (ALL Rating) 4.2/5 955 reviews

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ibis Styles Luxembourg Centre Gare - Image 1
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30 rue Joseph Junck, 1839 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • 2-minute walk from Luxembourg Gare Centrale and 15 minutes from City centre.

  • 100% NON SMOKING hotel

  • Breakfast buffet served every morning

  • Reception at your service 24 hours a day 7 days a week.

  • Private garage with a tight access: -1 to park a car (18 euros) -2 for a motocycle (9 euros).

Our accommodation(s)

Hotel location

ibis Styles Luxembourg Centre Gare

30 rue Joseph Junck
1839 LUXEMBOURG
Luxembourg

GPS:49.600719, 6.131036

Telephone
Fax +352 49 21 09

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR DE L'HOTEL

Our bar is open every day and offers a varied menu of local beverages and snacks as well as some catering options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  955 reviews

TripAdvisor Rating  3.2/5  1,256 reviews

Customer review rating 2.0/5

Carolyn O. Solo - Confirmed reviews ALL

Very noisy room. I could hear the lift going up and and pinging ALL NIGHT LONG. Plus neighbours talking and banging. Just awful. Area is seedy too with a sex shop around the corner and dodgy guys pimping out women or selling drugs. I have spent less and in hotels much nicer. Mattress was terrible too. I would never return to this hotel.

Customer review rating 4.0/5

Nora B. Business - Confirmed reviews ALL

My stay was fine. Staff nice and helpful, room clean, good location. Breakfast was ok.

Customer review rating 4.5/5

Pamela H. Couples - Confirmed reviews ALL

Good location. Friendly and helpful staff

Customer review rating 3.0/5

Michalakis T. Business - Confirmed reviews ALL

I booked via accor.com for three nights, but as the website does not accept changes, I called twice the hotel to modify to two nights and it was confirmed both of the times. At check in my reservation was still for three nights and I was asked to prove in my mobile phone that I called the hotel the past days..... My room had a terrible smell of cigarette smoke, obviously from the previous guest. Obviously the room was cleaned but nobody took care of the smell. It was impossible that a cleaner came in the room to clean it without noticing the terrible smell. I called the reception twice as soon as I got into the room to ask for a new room if it was possible, both times I was put on a hold listening to music, nobody answered. For its price, the double room is quite small even for single occupancy. Imagine what happens with two persons in the room. Even in the fifth floor there is noise coming from the street until late evening. Average breakfast, just the basics. First time at this hotel, disappointing experience.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry for the issues you encountered during your stay, as this is far from the experience we want to deliver. Regarding your reservation modification, we sincerely apologise for the misunderstanding at check-in. The change should have been correctly updated in our system, and you should not have been asked to provide proof from your phone. We will reinforce our internal procedures to ensure this does not happen again. We are also very sorry about the unpleasant smell of cigarette smoke in your room. Even though all our rooms are non-smoking, some guests unfortunately do not respect this policy. The situation should have been identified and resolved before your arrival, and we should have been more responsive when you tried calling the reception. This is not acceptable, and we are already addressing this with our housekeeping and front office teams. We know that our rooms are compact, and we do our best to optimise the space for comfort. As for the noise, the neighbourhood can be lively in the evenings, but we are working on solutions to reduce its impact inside the rooms. Regarding breakfast, we offer a continental selection and are currently reviewing the buffet to make it more varied and appealing for our guests. We regret that your first experience with us was disappointing. Your feedback is extremely valuable and helps us improve our services. We hope to have the opportunity to welcome you again and restore your confidence. Kind regards, The ibis Styles Luxembourg Centre Gare team

Customer review rating 4.5/5

Patrick R. Business - Confirmed reviews ALL

The hotel is great. The staff is amazingly friendly and attentive. The hotel is clean and quiet (I had a room at the back). The rooms are small but well taken care of. Outside the hotel is a little different. I hadn’t expected it from Luxembourg but there are a lot of ‘interesting’ people in the street outside. I didn’t have any problems with them but it is a little intimidating even as a guy. But they leave you alone. It just felt a little uneasy arriving at night. The hotel is really convenient for the train station, airport and exploring the city.

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our team, the cleanliness of the hotel, and the comfort of your room. Regarding the street outside, we understand your concerns. While it may look a little different at night, we want to reassure you that it is generally safe, and our guests can walk there without issue. The area is well-patrolled and we have not had any incidents with guests in that location. We also appreciate your feedback on the breakfast. We are currently reviewing our breakfast offerings to provide more variety and ensure it meets our guests’ expectations. It was a pleasure having you with us, and we look forward to welcoming you back for another comfortable stay in the future. Warm regards, The ibis Styles Luxembourg Centre Gare Team

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Other web-users rate our hotel

  • 1,131 reviews 8.1/10 Location
  • 1,162 reviews 5.2/10 Room
  • 797 reviews 9.2/10 Service
  • 15 reviews 7.5/10 WiFi
  • 834 reviews 2.3/10 Comfort
  • 585 reviews 6.1/10 Breakfast
  • 454 reviews 8.2/10 Cleanliness
  • 201 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.